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Professional Workstation AP500 Maintena nce and Ser vice Guide Second Edition ( Mar ch 1999) Part N umber 338534-002 Spares Par t Number 338561-001 Compaq Computer Corporation.
Notice The informat ion in thi s publicat ion is subj ect to change wit hout notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNIS HING, P E RF ORM ANCE, OR USE OF THIS MATERIAL.
iii Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Contents About This Guide Text Conventions ............................................................................................................... ........ vii Symbo ls in Tex t .
iv Remova l and Replacem ent Pro cedures cont inued Mass Storag e Devices........................................................................................................... .. 3-21 Drive Positio ns .............................................
v Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Diagnostic Tools c ontinue d Compaq Setup and Diagnostics Utilities................................................................................. 4-19 Accessing the Co mpaq Utilities Men u .
vi Chapter 6 Jumper and Switch Information Battery Ju mpers ........................................................................................................................ 6-2 Switch Setting s .................................................
vii Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide About This Guide This guide is designed to be used as step-by- step instructions f or installation, a nd as a re fer e nce for operation, troubleshooting, and futur e upgrade s.
viii Symbols in Text These sym bols m ay be f ound in the text of this guide. They have the following me anings. ! WARNING: Indicates t hat failu re to follow di rections in th e warning cou ld result in bodily harm or loss of life.
ix Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Where to Go for Additional Help Major sources of additional information are listed below.
1-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 1 Illustrated Parts Catalog This chapter pr o vides an illustrated parts br eakd own and a reference for spare parts for the Com paq Profess ional Work stati on A P500.
1-2 Illustrated Parts Catalog System Components 13 66 16 17 14 19 20 8 11 26 42 33 7 32 98 23 3 50 52 22 51 74 5 44 45 87 Figure 1-2. Exploded view of the Compaq Professional Workstation AP500 system .
1-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Spares Parts List Parts or componen ts mark ed with an asterisk (* ) are not illustrated.
1-4 Illustrated Parts Catalog Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # 22 External Battery 160274-001 23 Expansion Board Slot Cover 14108.
1-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # 47 4/8-GB SLR Drive .
1-6 Illustrated Parts Catalog Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # GRAPHICS 66 GLoria Synergy+ Graphics Controller 4-MB (AGP) 327599-.
1-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # SOFTWARE 89 Magellan Driver CD 297863-001* 90 Spaceball Driver CD 298033-001* 91 Microsoft Wind ows NT Workstation 4.
2-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 2 Service Preliminaries This chapter identifies the following service considerations: ■ Prelimina ry war nings and.
2-2 Service Preliminaries Preliminary Warnings and Cautions The following should be noted when oper ating or ser vicing the Compa q Pr ofessional Workstation AP500: WARNING: To reduc e the risk of ele.
2-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to pr event dam age.
2-4 Service Preliminaries Tools and Software Requirements To service the workstation, you might nee d: ■ Torx T-1 0 screwdriv er ■ Torx T-1 5 screwdriv er ■ Flat-blade s crewdriver ■ Compaq Se.
3-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 3 Removal and Replacement Procedures This chapter provides subassembly/module- level r emoval and replacem ent procedures for the Compaq Prof e ssional Workstation A P500.
3-2 Removal and Replac ement Proced ures Service Preparations CAUTION: The power supply in the Compaq Professional Work station AP500 has an auxiliary power sect ion. This sect ion is always active as long as the un it is plugged into a liv e AC outlet.
3-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Cab le Lock The worksta tion c omes standa r d with a ca ble loc k provision for a ttaching a padloc k and/or ca ble lock. If installed, the locks must be rem oved before accessing internal com ponents.
3-4 Removal and Replac ement Proced ures Workstation Feet NOTE: Not all procedures in th is chapter req uire the removal of the workstat ion feet. Be su re to thoroughl y re ad each r emo val a nd repla ceme nt pr ocedur e befo re atte mpting to a ccess the workstation’s in ternal comp onents .
3-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Side Access Panel CAUTION: Do not operat e the workstat ion with t he side acc ess panel removed. The pan el is an integ ral part of t he cooling system; removin g it while t he system is operating may adversely affec t data in tegrity.
3-6 Removal and Replac ement Proced ures Front Bezel To remove th e front b ezel: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the side access pan el. 3. Push the fron t bezel release latches 1 an d remov e the bezel 2 . COMPACT 1 2 Figure 3-5.
3-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Blank D rive Bezel To remove a b lank d rive bezel: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel 3.
3-8 Removal and Replac ement Proced ures EMI/Cooling Shield An EMI /cooling shield cove rs bays 5 a nd 6 to provide pr ope r cooling a nd E MI pr otection. To remove an EMI/coolin g shield : 1. Perf orm the servic e prepa r ations shown on page 3-2. 2.
3-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Speaker To remove th e speaker: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the side access pan el. 3. Unplug th e speaker con nector from the sy stem board 1 , and remove the cable f r om the clip.
3-10 Removal and Replac ement Proced ures I/O Bracket Assembly The I/O br acket a ssembly (e xpansion board a sse mbly) conta ins a backpla ne board ( a lso called a riser card) , ca rd guide, a nd any expansion boa rds. T o r emove the I/O bracke t assem bly: 1.
3-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Replacing the I/O Bracket Assembly To replace the I/O b racket assembly (ex pansion board assembly ), follow these step s: 1. Grasp the assembly an d insert it into th e chassis and co nnector o n the system bo ard.
3-12 Removal and Replac ement Proced ures Expansion Boards This section d iscusses removal an d replacement p rocedures for PCI o r ISA expansio n board s and the Accelerated Graph ics Port (AGP) graph ics controller. NOTE : The follo wing ins tructio ns als o apply to insta lling a nd remo ving gr aphics co ntroll ers .
3-13 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 3-1 PCI/ISA Slots Reference Descript ion 1 PCI/ISA shared expans ion slot* 2 PCI expansion slot 3 PCI expansion slot .
3-14 Removal and Replac ement Proced ures Removing a PCI or ISA Expansion Board NOTE: The follow ing instr uctions a lso a pply to instal l ing and r emov ing graphi cs contr olle rs.
3-15 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a Symbios Wide Ultra2 PCI SCSI Controller NOTE : For best performanc e, do not mix Wide-Ult ra and Wide Ult ra2 SCSI hard drives on th e same SCSI cable or t he same channel.
3-16 Removal and Replac ement Proced ures Removing the Accelerated Graphics Port (AGP) Graphics Controller The Compaq Pr ofessional Wor kstation AP500 com e s equipped with a n A G P expansion slot on the system boar d. The following illustra tion identifies the physic a l location of the AGP gr aphics controller e xpansion slot.
3-17 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing the Card Guide To rem ove the c a rd guide: 1. Perf orm the se rvice pr e parations show n on pa ge 3-2, the n lay the worksta tion on its side .
3-18 Removal and Replac ement Proced ures Removing the Backplane Board The backp lane board (also called the riser card ) is attached to the I/O b racket assembly. The backplane boa rd conta i ns the expansion slots desc ribed a nd shown in the “E xpansion Boar ds” section in this chapter.
3-19 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System Fan To remov e the sys tem fan: 1. Perf orm the se rvice pr epara tions show n on page 3-2, then lay the wor kstation on its side. 2. Rem ove the followi ng c omponents: ❏ Workstatio n feet ❏ Side access panel 3.
3-20 Removal and Replac ement Proced ures 5. Pull the rubbe r isolator s thr ough the brac ket 1 , then remov e the fan from th e bracket 2 . 1 2 Figure 3-16. Removing the fan from t he bracket To replace the system fan, r e ver se the above procedure.
3-21 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Mass Storage Devices This section d iscusses removal an d replacement p rocedures for th e mass storage devices supported on the Com paq Profe ssiona l Workstation AP500.
3-22 Removal and Replac ement Proced ures Table 3-2 Drive Positions Reference Comp onent Description 1 Bay 1 Part o f the remo vable ha rd drive cage . A 3.5-inch, thi rd-height ba y that supports a 1.0-inch hard drive or a 1.6-inch hard drive. 2 Bay 2 Part o f the remo vable ha rd drive cage .
3-23 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Hardware Screws A total of 17 e xtra har dwar e scre w s are pr ovided on the side of the air plenum. The top gr oup of eight scre ws 1 is for installing ha rd drives in the remova ble hard dr ive cage.
3-24 Removal and Replac ement Proced ures CD-ROM Drive or DVD-ROM Drive To remove th e CD-ROM drive or DVD-ROM drive: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel 3.
3-25 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 5. Pull the drive completely out of the drive cage. COMPACT Figure 3-20. Removing the CD-ROM drive or DVD-ROM drive To replace the drive, rever se the above pr ocedur e. CAUTION: Use only 3/16-inch or 5 mm long screws.
3-26 Removal and Replac ement Proced ures Diskette Drive IMPORTANT: Bef ore removing th e diskette d rive, be sure there is n o diskett e in the drive. To rem ove the diskette dr ive: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel 3.
3-27 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 5. Pull the diskette drive straight out. COMPACT Figure 3-22. Removing the diskette drive To replace the diskette drive, rever se the above pr ocedur e. CAUTION: Use only 3/16-inch or 5 mm long screws.
3-28 Removal and Replac ement Proced ures Removing a 7200 rpm Hard Drive from Bays 5 or 6 Drive ba ys 5 and 6 can be configur e d with either a 1.0- inch or a 1. 6-inch, 7200 r pm har d drive. Other tha n using dif fer e nt screw hole s, the re moval of both dr ives a basic ally the sam e.
3-29 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 4. Remove the EMI/cooling shield. COMPACT Figure 3-24. Removing the EMI/cooling shield 5.
3-30 Removal and Replac ement Proced ures 6. Remove the retaining screws and lift the hard drive from the bracket. Figure 3-26. Removing a hard drive from the hard drive bracket To reinse rt a ha rd drive in Ba ys 5 or 6, r ever se the above pr ocedur e .
3-31 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a 10,000-rpm Hard Drive from Bays 5 or 6 Drive ba ys 5 and 6 can be configur e d with a 10,000 r pm har d drive. T he re m oval of the drive is basically the sa me as r emoving a 7200 r pm har d dr ive except you will be a lso be re m oving a cooling fan.
3-32 Removal and Replac ement Proced ures 4. Disconnect the fan power cable. Figure 3-28. Disconnecting the fan power cable 5. Remove the reta ining screw s se curing the f an. NOTE : The screws that secure the f an also secure t he hard d rive. Figure 3-29.
3-33 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 6. Remove the EMI/cooling shield. COMPACT Figure 3-30. Removing the EMI/cooling shield 7.
3-34 Removal and Replac ement Proced ures 8. Remove the retaining screws and lift the hard drive from the bracket. Figure 3-32. Removing a hard drive from the hard drive bracket To reinsta ll a har d dr ive in Bays 5 or 6, reve r se the a bove proc e dure.
3-35 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing the Fan from a Hard Drive Installed in Bays 5 or 6 NOTE: This section only ap plies if th ere is a fan inst alled over Bays 5 and 6. T he fan is req uired only in hig h-altit ude environ ments or when a hard drive fast er than 7200 rp m is installed in Bay 5 or 6.
3-36 Removal and Replac ement Proced ures 4. Remove the screws that h old the fan in place and remove the fan . NOTE: The screw s als o secur e the ha rd dri ve in tha t bay and m ust be r eplace d. DO NOT remove the screws f rom the CD-ROM d rive. They are not u sed to inst all the fan .
3-37 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a Hard Drive from the Removable Hard Drive Cage The re movable ha rd drive c age suppor ts up to thr ee 1.
3-38 Removal and Replac ement Proced ures 4. Pull back the pow er supply ai r baff l e 1 . 5. Loosen the tw o thum bscre w s 2 and slide the re movable ha rd drive cage out 3 .
3-39 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Installing a Hard Drive in the Removable Hard Drive Cage To install a hard drive in the remo vable hard drive cage: 1. Perf orm the se rvice pr epara tions show n on page 3-2, then lay the wor kstation on its side.
3-40 Removal and Replac ement Proced ures Figure 3-39. Inserting a hard drive in the removable hard drive cage 2 4 1 3 Figure 3-40. Reins talling a removable hard drive cage 5. Pull back the air b affle 1 . 6. Slide the hard d rive cage 2 into place. 7.
3-41 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide SCSI Cables and Guidelines All workstation models use th ree areas for conn ecting mass storage SC SI devices: intern ally .
3-42 Removal and Replac ement Proced ures SCSI Guidelines for Installing SCSI Devices ■ If you ar e installing a na r row SCSI devic e, you will nee d to attach a 68- to 50-pin SCSI adapter to th e narrow SCSI dev ice. ■ A maxim um of seve n SCSI device s m ay be installe d on the integra t e d Wide-Ultr a SCSI contro ller.
3-43 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System Board Assembly The sys tem board as sembly co ntains th e DIMMs, Pentium II o r Pentium III p rocessor/h eat sink , Processor Pow er Module (s), syste m board w ith tr ay, the A G P Graphic s Controller, and the external ba ttery, if installed.
3-44 Removal and Replac ement Proced ures To install a new sy stem board with tray and cage: 1. Remove the following c omponents fr om the system board with tr ay: ❏ DIMMs ❏ Processor(s) ❏ Processor pow er m odule (s) ❏ External battery (if installed) 2.
3-45 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System Board Components 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Figure 3-43.
3-46 Removal and Replac ement Proced ures Dual Inline Memory Modules (DIMMs) The Compaq Pr ofessional Wor kstation AP500 has f our DIM M slots on the system board to support up to a ma ximum of 1 GB. See the f ollowing illustration for the physical loca tion of the DIMM sockets.
3-47 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a DIMM CAUTION: When handl i ng a DIMM, be care ful not to to uch any of the contacts. Doing so m ay dam a ge the DIMM. CAUTION: Static electricit y can damage t he electron ic componen ts of th e workstation or op tional board s.
3-48 Removal and Replac ement Proced ures Processor and Heatsink Assembly WARNING: To reduc e the risk of p ersonal injury f rom hot surfac es, allow the internal syst em componen ts to cool b efore touch ing. To rem ove the pr ocessor a nd heatsink a ssembly: 1.
3-49 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Processor Power Module CAUTION: Static electricit y can damage t he electron ic componen ts of th e workstation. Bef ore beginn ing th ese procedu res, make sure you are properly grounded.
3-50 Removal and Replac ement Proced ures Primary Processor Power Module Cable Insulator A cable insula tor reduce s dama ge to cables r oute d over the powe r module . If you a r e repla cing the prima ry proce ssor module , you must fir st rem ove the cable insula tor fr om the module a nd place it on the new power processor module.
3-51 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide External Battery The real-time clock battery that came with the workstation is permanently installed on the system board. If the original batter y become s inoper ative, you must install a replacement battery.
3-52 Removal and Replac ement Proced ures Installing the Battery CAUTION: Static electricit y can damage t he electron ic componen ts of th e workstation. Bef ore beginn ing th ese procedu res, make sure you are properly grounded. See “El ectro static Di schar ge Infor matio n” in Chapte r 2 for mor e information .
3-53 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 5. Replace the I/O bracket assemb ly and th e side access panel. 6. Place the sticker included with your batter y kit on the back of the wor kstation above the power c onnect or .
3-54 Removal and Replac ement Proced ures Power Switch Cable Assembly The power switch cable assembly can be replaced without rem oving the power supply. To remove the power switch cable assembly: 1. Perf orm the servic e prepa r ations shown on page 3-2.
3-55 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Power Supply WARNING: This pro cedure should be perfo r med o nly by qua lifie d pers onnel. Do not reco nnect pow e r to the computer until the co mputer cover is r eplace d.
3-56 Removal and Replac ement Proced ures 4. Remove the power supply a ir baf f le fr om its position. Figure 3-51. Removing the power suppl y air baf fle 5. Remove the three screw s tha t secure the power supply to the back of the chassis. 6. Slide the pow e r supply towar d the front of the chassis and pull up to r emove it.
4-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 4 Diagnostic Tools This chapter p r o vides the following inform ation to assist you when servicing the Com paq Prof.
4-2 Diagnosti c Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically w hen the system is turned on. After the com puter is turned on, POST checks the f ollowin g.
4-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide POST Messages An error m essage results if POST encounters a problem. This test run s wh en the sy stem is tu rned on, checkin g assem blies with in the w orkstation an d reporting an y errors detected.
4-4 Diagnosti c Tools POST Messages Continued Messag e Beeps* Probable Cau se Recommended Act ion 206-Secondary cache controller failure None Cache memory controller or RAM failure Run the Comput er Checkup a nd Diagnos tics utilities .
4-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide POST Messages Continued Messag e Beeps* Probable Cau se Recommended Act ion 605-Diskette Drive Type Error 2S Mismatch i n drive type Run Compute r Set up or Windo ws NT utilities.
4-6 Diagnosti c Tools POST Messages Continued Messag e Beeps* Probable Cau se Recommended Action 1793-Secondary Controller or Disk Failure None An erro r has bee n detecte d with the CD -ROM interface. Run Compute r Set up. A Critical Error Occurred Before this Pow er-Up.
4-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Troubleshooting Minor Problems If m inor hardw are or software problem s occu r, refer to the f ollowi ng list f or possible solu tions befo r e running any of the d iagnostic utilitie s.
4-8 Diagnosti c Tools Power Problems This section identifies som e quick checks for pow er-related problem s. Table 4-2 Solutions for Power Problems Problem Possible Solution Computer will not turn on. Be s ure the workstation is connected to a working grounded AC outlet.
4-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Diskette Drive Problems This section id entifies some quick checks for diskette dr ive-related prob lems. Table 4-3 Solutions for Diskette Drive Problems Problem Possible Solution Disket te driv e light stays o n.
4-10 Diagnosti c To ols Display Problems This section id entifies some quick checks for display-related pro b lems. Table 4-4 Solutions for Display Problems Problem Possible Solution Screen is blan k. 1. Monitor is not turn ed on and the monitor lig ht is not on .
4-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Solutions for Display Prob lems Continued Problem Possible Solution The picture is broken up ; it rolls, jitters, or blin ks. 1. Be su re the monitor cable is s ecurely connected to the computer.
4-12 Diagnosti c To ols Hard Drive Problems This section id entifies some quick checks for hard dr ive-related prob lems. The inform ation provided by the diagn ostics test includes error code, sy stem serial n um ber, drive seri al num ber, driv e m odel, and driv e firm w are revis ion.
4-13 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Hardware Installation Problems This section id entifies some quick checks for hardware-related installation pro blems. Table 4-7 Solutions for Hardware Inst allation Problems Problem Possible Solution A new dev ice is not recogni zed as part of the comp uter system.
4-14 Diagnosti c To ols CD-ROM Drive and DVD-ROM Drive Problems This section identifies som e quick ch ecks for IDE CD-ROM an d DVD-ROM drive-related problem s. Table 4-8 Solutions for CD-ROM and DVD-ROM Drive Problems Problem Possible Solution Cannot read compact d isc 1.
4-15 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Memory Problems This section identifies som e quick ch ecks for m emory -related problem s. Table 4-9 Solutions for Memory Problems Problem Possible Solution Out of Memory error 1.
4-16 Diagnosti c To ols Network Problems This section p r o vides some comm on causes and solutio ns for network pr o blems. However, the pro c ess of d e bugging network ca bling is not d iscussed . Table 4-11 Solutions for Network P roblems Problem Cause Solution System does n ot detect a network controller.
4-17 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Solutions for Netw ork Problems Continued Problem Cause Solution Network controller stopped wo rking whe n an expansion board w as installed. 1. Network drivers are not loaded or driver p arameters do not m atch the current configuration .
4-18 Diagnosti c To ols Audio Hardware Conflicts This section pr o vides solutions to hard ware conflicts. Hardware conflicts occur w hen tw o or more peripheral dev ices conten d for the sam e signal lines or ch annels.
4-19 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Setup and Diagnostics Utilities The Compaq Profes sional Workst ation AP500 provides setup and diag nostic utilities.
4-20 Diagnosti c To ols Creating a Diagnostics Diskette This op tio n allows y ou to create Setup o r Diagnostics diskettes from the diagnostics pa rtitio n. To create these diskettes: 1. Access the Compaq Utilities m enu. 2. From the Com paq Utilities menu, select C reate a Diagnos tics Dis kette.
4-21 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Computer Setup Compu ter Setup allow s y ou to config ure the w orkstation’ s hardw are and resolve resou rce conflicts. Using Computer Setup To use Computer Setup, select C omputer Setup from the Com paq Utilities menu.
4-22 Diagnosti c To ols Comput er Setup Fea tures Continued Task Computer Setup Selection Set the printer mod e (flexible/stan dard). Click Built- in Devi ces, then click Communications. Under Parallel Port, select the app ropriate Bi-directional Port.
4-23 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Computer Checkup (TEST) Computer Checkup (TEST ), the pr imary diagnostics utility, confirm s w hether the various work station devices are recog nized by the sy stem and are f unction ing properly .
4-24 Diagnosti c To ols 6. Select one of the following from the test option menu: ■ Quick Check Diagnostics ru ns a quick , general test on each device w ith a m inim um num ber of prom pts. If errors occu r, they are display ed w hen the test is complete.
4-25 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Managing a Diagnostics Partition This optio n allo ws y ou to create, delete, or up grad e the diagnostics software on the hard drive partition. T his mu st be performed from a diagnostics diskette.
4-26 Diagnosti c To ols Microprocessor Table 4-13 Microprocessor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed. R eplace the system b oard and retes t. 102-xx Coprocessor error. 1. Run Computer Checkup or Computer Set up and ret est.
4-27 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Memory Table 4-14 Memory Test Error C odes Error Code Description Recommend ed Action 200-xx Memory mach ine ID test failed. Insert DIMM in the correct location. 202-xx Memory s ystem ROM checks um failed.
4-28 Diagnosti c To ols Printer Table 4-16 Parallel Printer Test E rror Codes Error Code Description Recommended Action 401-xx Printer failed or is not connected. The following steps apply to 401-xx through 403-xx: 1. Conne ct the pri nter. 402-xx Printer port test failed.
4-29 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Serial Port Table 4-18 Serial Test Erro r Codes Error Code Description Recommended Action 1101-xx Serial port test failed. 1. Run Computer Set up. 2. Replace th e system board an d retest.
4-30 Diagnosti c To ols CD-ROM Drive (IDE) Table 4-21 CD-ROM Drive (IDE ) Test Error C odes Error Code Description Recommended Action 3301-xx CD-ROM drive read test failed. The followin g steps ap ply to error codes 3301-xx through 3305-xx and 6600-xx t hrough 6623-xx: 3305-xx CD-ROM drive s eek test failed.
4-31 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Video Table 4-23 Video Test Error C odes Error Code Description Recommended Action 501-xx Graphics con troller test failed. The followin g error codes app ly to error codes 501-xx through 516-xx : 502-xx Video memory tes t failed.
4-32 Diagnosti c To ols Video Test Error Cod es Continued Error Code Description Recommended Action 2411-xx Video screen memory pag e test failed. The following s teps app ly to error codes 2411-xx through 2456-xx : 2412-xx Video gray scale tes t failed.
4-33 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Audio Table 4-24 Audio Test Error Codes Error Code Description Recommended Action 3206-xx Audio System Internal Error Replace the system board and retest.
4-34 Diagnosti c To ols SCSI Error Codes This section includes the error codes for th e followi ng SCSI devices: ■ Hard drives ■ CD-ROM drive s ■ Tape drives The SCSI error cod e s are written i.
4-35 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 4-28 SCSI Test Error Co des Error Code Description Recommended Action XXXX-02 Drive not installed . Check cable conn ections. XXXX-03 Media not in d rive. Check for and install DATA CD or write-enabled tape in drive.
4-36 Diagnosti c To ols SCSI Test Error Code s Continued Error Code Description Recommended Action XXXX-30 Controller timed out. Replace the indicated device. XXXX-31 Unrecoverable error Replace the indicated device. XXXX-32 Controller/drive discon nected.
4-37 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Upgrading the ROM If th e Com paq Professi onal Works tation A P500 does not h ave a Set up Passw ord enabled, the ROM is not w rite-protected and u nauthorized u pdates can occur.
4-38 Diagnosti c To ols Remote ROM Flash Remote ROM Flash allow s the system administrator to safely upgrade the ROM on remote Compaq w orkstation s, directly f rom th e centralized netw ork m anagem ent console.
4-39 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide FailSafe Boot Block ROM The FailSafe Boot Block ROM enables sy stem recovery in th e unlikely event of a system ROM upgrade failu re, for exam ple, if a pow er failu re occurs during a system ROM upg rade.
4-40 Diagnosti c To ols The following table lists the various keyboard light combinations, as well as the meaning and action associated w ith each com bination. Table 4-29 Keyboard Lights Num Lock Caps Lock Scroll Lock Meaning a nd Requi red A ction OFF ON OFF Sy stem re quires S etup Pa ssword.
4-41 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Insight Manager Using the industr y-stand a rd Simple N e twork Manage ment P roto col fo und in Mi c roso ft Window.
4-42 Diagnosti c To ols Compaq Workstation SSD for Windows NT The Compaq Workstation SSD for Window s NT contains su pport softw are and u tilities that enable you to take advantage of specific capabilities offered on the Compaq Pro fessional Workstat ion.
4-43 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Diagnostics for Windows NT Compaq Diagnostics for Wind o ws NT allows y ou to view inform ation about your workstation’s hardware a nd software c onfigura tio n from within the Windo ws NT enviro nment.
5-1 Compaq Professional Workstation AP500 Maintenance and Service Guide Chapter 5 System Security This chapter identifies and explains the following: ■ Security features ■ Advanced security management Security Features The Compaq Professional Workstation AP500 is equipped with features that secure valuable components and system integrity.
5-2 System Security Password Security The workstation supports security password features that can be established through the Compaq Computer Setup menu. Establishing a Setup Password Using Computer Setup To establish a Setup Password: 1. Turn on or restart the workstation.
5-3 Compaq Professional Workstation AP500 Maintenance and Service Guide Establishing a Power-On Password Using Computer Setup To establish a Power-On Password: 1. Turn on or restart the workstation. 2. When you see the words F10=Setup in the bottom-right corner of the screen, press F10.
5-4 System Security Entering a Power-On Password To enter the Power-On Password: 1. Turn on or restart the workstation. 2. When the key icon ( ) displays, enter your current password carefully. NOTE : Type carefully; for security reasons, the characters you type do not appear on screen.
5-5 Compaq Professional Workstation AP500 Maintenance and Service Guide Clearing a Power-On or Setup Password To disable the Power-On and Setup Password features, or to clear the Power-On and Setup Passwords if you forget them and cannot access the workstation system or Computer Setup, follow these steps: 1.
5-6 System Security 8. Return Switch 1 to its original default (OFF) position. 9. Establish a new Power-On Password, if desired. IMPORTANT: Clearing the Power-On Password will also clear the Setup Password. Be sure to re-establish your Setup Password after clearing the Power-On Password.
5-7 Compaq Professional Workstation AP500 Maintenance and Service Guide Advanced Security Management You can access the following security features through the Computer Setup option on the Compaq Configuration and Diagnostic menu.
5-8 System Security Re-enabling a Serial Port or Parallel Port To enable either of the serial ports or the parallel port: 1. Turn on the workstation. 2.
5-9 Compaq Professional Workstation AP500 Maintenance and Service Guide 6. In the Computer Setup windows, click Built-in Devices. 7. In the Built-in Devices window, click Security Management.
6-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 6 Jumper and Switch Information This chapter pr ovides jumper and switch inf ormation f or the follow i ng ha rdwar .
6-2 Jumper and Switch Inf ormation Battery Jump ers J5 1 Figure 6-1. Locating the J5 Jumper Table 6-1 System Board C onfiguratio n Jumper J5 Settings Jumper Setting Function Description 1-4 Battery Ex.
6-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Switch Settings The following illustration shows the location of SW 1. Switch 1 controls the CPU/clock speed and the Powe r -on Passw or d. S1 on Switch 1 enables the Power- on Password.
6-4 Jumper and Switch Inf ormation Hard Drives The Compaq Pr ofessional Wor kstation AP500 supports Wide -Ultra and Wide Ultr a 2 SCSI hard drives and U ltra A T A har d dr ives. For specif ications on your hard dr ive , re f er to the Se rvice Quick Reference Guid e .
6-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide PowerStorm 300/AGP Graphics Controller 4 5 1 2 3 Figure 6-4. Iden tifying connector an d jumper p ositions for th e PowerSto.
7-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 7 Physical and Operating Specifications This chapter pr ovides opera ting and perf orma nc e specif i c ations for t.
7-2 Physical and Op erating Sp ecifications System Unit Table 7-1 System Specificat i ons (without workstation fe et and front bezel) U. S. Metric Dimensi ons Height Width Depth 18.70 in. 8.05 in. 23.25 in. 47.50 cm 21.08 cm 59.06 cm Weight (approximate) 54.
7-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-2 System Interrupts Hardware IRQ System Fun ction IRQ 0 System timer IRQ 1 Keyboard (not on ISA Bus ) IRQ 2 Used by .
7-4 Physical and Op erating Sp ecifications Table 7-4 System I/O I/O Addr ess (He x) S ystem F unction (Shi pping Configura tion) 000 - 00F DMA Controller # 1 010 - 01F Motherboard 020 - 03F Interrupt.
7-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System I/ O Continued I/O Addr ess (He x) S ystem F unction (Shi pping Configura tion) 201 Audio 202 - 21F Unused 220 - 22F .
7-6 Physical and Op erating Sp ecifications Table 7-5 Memory Addresses Memory Address Size System Function FFFFFFFFh to FFF80000h 512 KB System ROM FEEFFFFFh to FE E00000h 1024 KB Local APIC address r.
7-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 325W Power Supply Table 7-6 325W Power Supply Specifications Input Speci ficati ons L ow R ange High Range Rated input volta.
7-8 Physical and Op erating Sp ecifications Diskette Drive Table 7-7 1.44-MB Diskette Drive Size a nd Capacity Size (in.) 3.5 High density (MB) 1.44 Low densit y (KB) 720 Light Green Height One thir d.
7-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Zip Drive Table 7-8 100-MB ZIP Drive Data Tr ansfer Ra te Sustained Up to 11.2 Mbits/sec Burst Up to 88.9 Mbits/sec Seek Time (inclu des settlin g time) Minimum 40.0 ms Average 29.
7-10 Physical and Op erating Sp ecifications CD-ROM Drive Table 7-9 32X Max Tray-Load CD-ROM Drive (IDE) Disk Diameter 12 cm Capacity Mode 1 Mode 2 540 MB 650 MB Disk thickness 1.
7-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 32X Max CD-RO M Drive (IDE ) Continued Dimensi ons Height 42.9 mm Width 150.1 mm Depth 208.0 mm Weight 1200 g Audio Interface Line out conn ector RMS Output volta ge S/N ratio Channel s eparation Noise Freque ncy respo nse 0.
7-12 Physical and Op erating Sp ecifications DVD-ROM Drive Table 7-10 6X Max DVD-ROM Drive Disk Diameter 12 cm Capacity Mode 1 Mode 2 4.7 GB 9.46 GB 550 MB (Mode 1,2,12cm) 640 MB (Mode 2,12cm) 180 MB (8 cm) Disk thickness 1.
7-13 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 6X Max DVD-RO M Drive Continued Dimensi ons Height 41.3 mm Width 148 mm Depth 208.0 mm Weight 1200 g Audio Interface Line out conn ector RMS Output volta ge S/N ratio Channel s eparation Noise Freque ncy respo nse 0.
7-14 Physical and Op erating Sp ecifications Hard Drives Table 7-11 4.3-GB Wide-Ultra SCSI Hard Drive 7200 rpm drive 10K rpm drive Capacity 4.3 GB 4.3 GB Transfer rate Media 13.56 to 21.58 MB/s 19 to 28.9 MB/s Asynchronous 5.0 MB/s 10.0 MB/s Synchronous Up to 40.
7-15 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-12 9.1-GB Wide-Ultra SCSI Hard Drive 7200 rpm Capacity 9.1 GB Transfer rate Media 13.6 to 21.3 MB/s Asynchronous 5.0 MB/s Synchronous Up to 40.0 MB/s Seek time (typical) Single track 1.
7-16 Physical and Op erating Sp ecifications Table 7-13 6.4-GB Ultra ATA Hard Drive Capacity 6.4 GB Drive type 65 (soft) Transfer rate Media 10.38 to 17.
7-17 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-14 10-GB Ultra ATA Hard Drive (7200 RPM) Drive Configuration Drive Performance User capacity 10.0-GB Spin-up time (power on to not busy) Typ. = 18 seconds Max = 31 seconds Data cy linders Physical Logical 13097 16383 Spin-down ti me Typ.
7-18 Physical and Op erating Sp ecifications Table 7-15 18-GB Wide Ultra2 Hard Drive (10,000 RPM) Performance Criteria Valu e Capacity 18.2 GB Set Capacity 18209 MB Data Cylinders 6962 Data Heads/Cyli.
7-19 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Audio System Table 7-16 Audio System Sampli ng rate 4 KHz to 48 KHz (adj ustable) Maximum voltage (rms ) Microphone -in Line-in Headpho ne-out Line-out 0.
7-20 Physical and Op erating Sp ecifications Mouse Table 7-18 3-Button Mouse Dimensions U.S. Metric Height Length Width 1.42 in. 4.17 in. 2.87 in. 3.6 cm 10.
7-21 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Graphics Controllers Table 7-19 GLoria Synergy+ Graphics Controller Maximum Color Support Resolutions Colors 4-MB Standar d.
7-22 Physical and Op erating Sp ecifications Table 7-21 Matrox Productiva G100 Multi-Monitor Series Gr aphics Controller Maximum Display Resolutions Graphics Memory Colors Maximum Display Area 256 col.
7-23 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-23 Matrox Productiva G100 Multi-Monitor Series Gr aphics Controller Refresh Rate s Display Resolution* Horizontal R.
7-24 Physical and Op erating Sp ecifications Table 7-24 Millennium G200 Graphics Contr oller Maximum Color Support Resolutions Colors Maximum Refresh Rate (Hz) 640 x 480 16.7M 200 800 x 600 16.7M 180 1024 x 768 16.7M 140 1152 x 864 16.7M 120 1280 x 1024 16.
7-25 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Network Controller Table 7-25 Ethernet Netwo rk Interface Cont roller (NIC) Physical connector RJ-45 Operat ing envi ronme .
8-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 8 External Connectors This chapter pr ovides an over view of the e xternal c onnectors, including pin assignm ents, for the Compaq Prof e ssional Workstation A P500. Physical Location The following illustration identifies the physical location of each connector .
8-2 Externa l Connector s External Conn ectors Continued Reference Con nector Function 7 Mouse con nector Connects to a mou se (green icon ) 8 Serial connector Connects to a serial d evice 9 Serial co.
8-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Pin Assignments Table 8-2 Keyboard Connect or and Ico n (Orange ) Pin Signa l 6 3 4 5 21 KEY 1 2 3 4 5 6 Data Unused Ground .
8-4 Externa l Connector s Table 8-4 Parallel Interface Connect or and Ico n Pi n Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18-2.
8-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 8-5 Serial Interfa ces Connect or and Ico n Pin Signal 12345 6789 1 2 3 4 5 6 7 8 9 Carrier detect Receive data Transm.
8-6 Externa l Connector s Table 8-6 Monitor Connect or and Ico n Pin Signal 54321 1 0 9876 15 14 13 12 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red analog Green analog Blue analog Monitor ID Bit 2 Groun.
8-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 8-7 Ethernet RJ-4 5 Connect or and Ico n Pin Signal 1357 2468 1 2 3 4 5 6 7 8 (+) Transmit data (-) Transmit data (+) .
8-8 Externa l Connector s Table 8-9 SCSI Connector Connect or and Ico n Pin Signa l Pin Si gnal 1-16 17 - 18 19 20 - 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 - 50 Ground TERMPWR Reserved Ground.
8-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 8-10 Line-In Connector Connect or and Ico n S ignal Audio In Table 8-11 Line-Out Connector Connect or and Ico n S igna.
Index-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Index 1 1.0-inch dr ive 3-22 1.6-inch dr ive 3-22 10,000 rpm hard dr ive removal and replacement 3 -31 10-GB ultra A TA .
Index - 2 1.0-inch dr ive 3-22 1.6-inc h 3- 22 3.5-inc h ba y 3-22 5.25-inc h ba y 3-22 CD-ROM drive 3- 22 diskette drive 3- 22 illustrated 3-22 beeps, system 4-39 blank d rive bezel removal and repla.
Index-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide diagnostic er r or codes Continued SCSI 4-35 serial interface 4-29 tape drive 4-30 video 4-31 diagnostics diskette, crea.
Index - 4 external con nectors Continued physical loca tions, illustrated 8- 1 power c ord 8- 1 RJ-45 8-2 serial 8-2 USB 8-2 VGA 8-2 wide-ultra SCSI 8-2 F FailSafe Boot Bloc k ROM 4-39 fan cables hard.
Index-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide installing th e replacement extern al battery illustrated 3-53 Intel Pentium II processor spare s pa rt num ber 1- 3 Int.
Index - 6 mouse c onne ctor pin assignments 8- 3 mouse in terface 5-9 N Netelligent 10 T/2 ISA UTP/Coax Controller spare s pa rt num ber 1- 6 Netelligent 10 T/2 PCI UTP/Coax Controller spare s pa rt n.
Index-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Power- on Pa ssword changing 5-4 clearing 5-5 deleting 5-4 enteri ng 5- 4 power- on passwor d se ttings system boar d sw.
Index - 8 front b ezel Continued illustrated 3-6 hard dr ive 3-29, 3- 33 illustrated 3-29 hard dr ive brac ket 3- 30 illustrated 3-30 hard dr ive cage 3-37 hard dr ive fan 3- 35 illustrated 3-32 heats.
Index-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide power- on passwor d Continued purpose 5- 1 QuickBlank 5-1 QuickLoc k 5- 1 serial interface contro l 5-1 Setup Password 5.
Index - 10 spare s pa rt num ber Continued card guide 1-7 CD-ROM drive 1- 4 chassis 1-3 Compaq E t herne t NIC N C1120 1-6 Compaq Fast E therne t NIC N C 3120 1- 6 Compaq Fast E therne t NIC N C 3122 .
Index-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide speaker Continued spare s pa rt num ber 1- 3 speaker head er 3-45 specifications 1.
Index - 12 troubleshooting Continued minor pr oblems 4- 7 monitor pr oble ms 4-10 network pr oblems 4- 16 power pr oblems 4- 8 prepar ations for 4- 25 printer pr oblems 4- 11 SCSI problem s 4-15 U upg.
Een belangrijk punt na aankoop van elk apparaat Compaq AP500 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Compaq AP500 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Compaq AP500 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Compaq AP500 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Compaq AP500 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Compaq AP500 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Compaq AP500 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Compaq AP500 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
