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Intellicon-NT960/PCI User's Manual, ver. 0.02 Connect Tech Inc. “Industrial St rength C ommunicati ons” Intellicon-NT960/PCI Intelligent Serial Communications Subsystem User Manual Connect Tech Inc 42 Arrow Ro ad Guelph, Ontario N1K 1S6 Tel: 519-836-1 291 800-426-8979 Fax: 519-836-4 878 Email: sales@connecttech.
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Warranty i Intellicon-NT960/PCI User's Manual, ver. 0.02 LIMITED WARRANTY Connect Tech Inc . provides a Lifetime Warr anty for all C onnect Tech Inc. products. Sho uld this product, in Con nect Tech Inc.'s opinion, fai l to be i n good worki ng order during t he warranty period, Connect Tech Inc.
ii Copyright/ Tradem arks Intellicon-NT960/PCI User's Manual, ver. 0.02 Copyright Notice The inform ation containe d in thi s docume nt is subject t o change without notice.
FCC/DOC Certification iii Intellicon-NT960/PCI User's Manual, ver. 0.02 CLASS A COMPUTING DEVICE Intellicon-NT960/PCI, ACM/16, ACM/Flex16, ACM/16RJ FCC This equipment complies with the requirements in Part 15 of FCC Rules for a Cla ss A comput ing device.
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Content s v Intellicon-NT960/PCI User's Manual, ver. 0.02 Table of Contents Chapter 1: I ntroduction Introducti on ........................................................................................... 1-1 Manual Overvie w ..................
vi Content s Intellicon-NT960/PCI User's Manual, ver. 0.02 Chapter 4: Appendices Appendix A: Speci f ications ................................................................... 4-1 NT960/PCI Host Adapter..........................................
Contents vii Intellicon-NT960/PCI User's Manual, ver. 0.02 Chapter 4: Appendices (c ontinued) Appendix F: SLIM Inse rtion/R em oval ................................................ 4-26 ACM/Flex16 back co ver remova l ............................
viii Contents Intellicon-NT960/PCI User's Manual, ver. 0.02 List of Figures Figure 1: NT960/PCI Host Adapt er ....................................................... 1-5 Figure 2: ACM/ 16 module ...................................................
Intellicon-NT960/PCI User's Manual, ver. 0.02 Chapter 1: Introduction Introducti on ........................................................................................... 1-1 Manual Overvie w .................................................
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Chapter 1: Introduct ion 1-1 Intellicon-NT960/PCI User's Manual, ver. 0.02 Introduction This section co ntains an o verall descripti on of the Intellicon-NT960/PCI manual, the Intellicon-NT960/PCI produ ct, Connect Tech technical services, Return Merchandise Authorization and warranty repair policies.
1-2 Chapter 1: Introd uction Intellicon-NT960/PCI User's Manual, ver. 0.02 Manual Over view The purpose of the Intellicon-NT960/PCI User's Manu al is to help you install the Intellicon-NT960/PCI subsystem as effortlessly as possible.
Chapter 1: Introduct ion 1-3 Intellicon-NT960/PCI User's Manual, ver. 0.02 Conventions & Symbols This manual uses the following conventio ns: In most cases the font for fil e names and c ommand statements is 9 point Arial Narrow Bold. An example is: DEVICE=NT960.
1-4 Chapter 1: Introd uction Intellicon-NT960/PCI User's Manual, ver. 0.02 Product Overview The Intellicon-NT960/PCI is a high perfor mance intelligent multi-port subsystem that allows you to connect up to 128 serial devices thro ugh one expa nsion slot .
Chapter 1: Introduct ion 1-5 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 1 shows the l ocations of va rious hardware compone nts of the NT960/PCI Host Adap ter.
1-6 Chapter 1: Introd uction Intellicon-NT960/PCI User's Manual, ver. 0.02 Up to eight ACM/16' s, ACM/16R J’s and/ or ACM/Fl ex16’s can connect to an Intellicon-NT960/PCI Host Adapter providing up to 12 8 serial p orts.
Chapter 1: Introduct ion 1-7 Intellicon-NT960/PCI User's Manual, ver. 0.02 Intellicon-NT960/PCI ACM/16RJ The ACM/16R J (Asynchro nous Comm unication M odule) is an external modul e that connects t o the NT960/PCI Host Adapter vi a a high speed 37 pin exter nal bus cable.
1-8 Chapter 1: Introd uction Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 3: ACM/16RJ m odule Power A ctivit y Traffic A ddress PWR-IN PWR-O UT Connect Tech Inc Intellicon NT96 0 ACM/16R .
Chapter 1: Introduct ion 1-9 Intellicon-NT960/PCI User's Manual, ver. 0.02 Intellicon-NT960/PCI ACM/Flex16 The ACM/Flex 16 (Asynch ronous Com munication M odule) i s an external modul e that connects t o the NT960/PCI Host Adapter vi a a high speed 37 pin exter nal bus cable.
1-10 Chapt er 1: Introduct ion Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 4: ACM/Flex16 module External power suppl y A CM/16 address switch Powe r L ED Traffic LED A ctivity LED DB37 bus c onnecto r Powe r i n Power ou t connecto r connector 2 4 5 6 7 8 9 10 11 12 13 14 15 16 Address Power Traffic Activi ty Connect Tech I nc.
Chapter 1: Introduct ion 1-11 Intellicon-NT960/PCI User's Manual, ver. 0.02 The Intellicon-NT960 /PCI subsystem can accommodate both small and large multi-channel applications . The NT960/PCI Host Adapter can connect up to ei ght AC M/16, A CM/16RJ a nd/or ACM/Flex16 modules for a total of 128 ports.
1-12 Chapt er 1: Introduct ion Intellicon-NT960/PCI User's Manual, ver. 0.02 Intellicon-NT960/PCI Software The NT960/PCI s hips with software devi ce drivers. These device drivers provide sup port for multi-po rt serial communications with different o perating sy stems wit hout the nee d for program ming.
Chapter 1: Introduct ion 1-13 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 6: Problem summary sheet Problem Description Connect Tech Product Description P r o d u c t : R e v i s i o n n o . : Product serial no.: No. of serial ports: IRQ selected: Base address selected: I/O port address selected: Device driver: Revision no.
1-14 Chapt er 1: Introduct ion Intellicon-NT960/PCI User's Manual, ver. 0.02 We offer sever al ways for y ou to contact us: Mail/Courier You may contact us by letter a nd our m ailing add ress for correspondence is: Connect Tech Inc.
Chapter 1: Introduct ion 1-15 Intellicon-NT960/PCI User's Manual, ver. 0.02 RMA Overview Connect Tech product s requiring wa rranty or no n warranty repairs need an RMA num ber.
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Intellicon-NT960/PCI User's Manual, ver. 0.02 Chapter 2: Hardware Installation Introducti on ........................................................................................... 2-1 NT960/PCI Host Adapter...................................
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Chapter 2: Har dware Instal lation 2-1 Intellicon-NT960/PCI User's Manual, ver. 0.02 Introduction Hardware installation involves configuration of th e following: The NT960/PC I Host Adapter One or m ore ACM/ 16, ACM/16RJ or ACM/ Flex16 exte rnal modules NT960/PCI Host Adapter Installation of the NT960 /PCI Host Adapter cons ists of: 1.
2-2 Chapter 2: Har dware Instal lation Intellicon-NT960/PCI User's Manual, ver. 0.02 Installing the NT960/PCI in your System To install the NT960/PCI Host Adapter in your computer follow these steps: Computer components are very se nsitive to static electricity.
Chapter 2: Har dware Instal lation 2-3 Intellicon-NT960/PCI User's Manual, ver. 0.02 ACM/16/16RJ/Flex16 Address Selection The ACM/16, ACM/Flex16 and ACM/16 RJ address switch blo ck or switch assigns a number for each port on the ACM/16, ACM/16RJ an d ACM/Flex1 6.
2-4 Chapter 2: Har dware Instal lation Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 8: ACM/16RJ a ddress switch block Power Activity Traffic PWR- IN PW R- OUT Connect Tech Inc Intellicon .
Chapter 2: Har dware Instal lation 2-5 Intellicon-NT960/PCI User's Manual, ver. 0.02 WARNING Do not use a pencil to set the DIP switches as the lead graphite may short-circuit the switch.
2-6 Chapter 2: Har dware Instal lation Intellicon-NT960/PCI User's Manual, ver. 0.02 SLIM Installation(ACM/Flex16) The ACM/Flex 16 module has four 72 pi n SLIM socket s that accept line transceiver modules.
Chapter 2: Har dware Instal lation 2-7 Intellicon-NT960/PCI User's Manual, ver. 0.02 To insert a SLIM into a connector follow these steps: 1. Place the SLIM into the socket alm ost vertically (about 75- degree angle), making su re that it i s properly orie nted and fully inserted into the sock et.
2-8 Chapter 2: Har dware Instal lation Intellicon-NT960/PCI User's Manual, ver. 0.02 SLIM Options The ACM/Flex16 has four SLIM sockets to accept Connect Tech's RS-23 2 and/or R S-485/42 2 and/o r 20m A Current L oop Serial Line Interface Module s (S LIM).
Chapter 2: Har dware Instal lation 2-9 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 10 : LED interface indicators (ACM/Flex16) LEDs to indicate th e electric al interface in use for specific gr oups of four ports.
2-10 Chapter 2: Har dware Instal lation Intellicon-NT960/PCI User's Manual, ver. 0.02 The following table shows appropriate settings for DIP switch block SW1 fo r various ACM con figuratio ns. Table 2: NT960/PCI SW 1 switch set tings Switch Position Configuration ON 1 2 3 4 5 6 SW1 Switch 6 on DIP swit ch block S W1 set on .
Chapter 2: Har dware Install ation 2-11 Intellicon-NT960/PCI User's Manual, ver. 0.02 Note: 1. If an existing installation has a two ca ble configuration, we recommend that you replace the cables with the newer cabl e assembly. 2. You shoul d use no more than tw o bus cables f or the entir e subsystem.
2-12 Chapter 2: Har dware Instal lation Intellicon-NT960/PCI User's Manual, ver. 0.02 Note: The ACM/Flex16 with RS-232 and/or 20mA interfaces only requires the connection of one external power supply for every 48 ports con nected to a HOST Ad apter .
Chapter 2: Har dware Install ation 2-13 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figures 11 , 12 and 13 show d ifferent m ethods of co nnecting ACM/16, AC M/16RJ or ACM/Flex1 6 modules t o the NT96 0/PCI Host Adapter.
2-14 Chapter 2: Har dware Instal lation Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 12: Connection of three ACM/16/16RJ/Flex16 modules NT960/ PCI Host Adapter Host Computer DB37 connecto.
Chapter 2: Har dware Install ation 2-15 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 13: Connection of six AC M/16/16RJ/Fl ex16 modules NT960/PCI Host Adapter Host Com pute r DB37 connect.
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Intellicon-NT960/PCI User's Manual, ver. 0.02 Chapter 3: Software Installation Introducti on .....................................................
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Chapter 3: Software I nstallation 3-1 Intellicon-NT960/PCI User's Manual, ver. 0.02 Introduction Your Intellicon-NT960/PCI subsystem boards may ship with diskettes that include README f iles.
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Intellicon-NT960/PCI User's Manual, ver. 0.02 Chapter 4: Appendices Appendix A: Speci f ications ................................................................... 4-1 NT960/PCI Host Adapter.......................................................
Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix F: SLIM Inse rtion/R em oval ................................................ 4-26 ACM/Flex16 back co ver remova l .............................................. 4-27 SLIM inser tion ........
Chapter 4: Appendix A - Spec ifications 4-1 Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix A: Specifications NT960/PCI Host Adapter Processor Intel i960 JX 32 bit RISC processor, 33MH z Memory 1MB of dual ported SRAM PCI Bus Interface One 3.
4-2 Chapter 4: Appendix A - Sp ecifications Intellicon-NT960/PCI User's Manual, ver. 0.02 ACM/F lex16 Four CLCD14 00 RISC li ke quad UARTs with 12 by tes of FIFO per chan nel on the chip .
Chapter 4: Appendix A - Spec ifications 4-3 Intellicon-NT960/PCI User's Manual, ver. 0.02 NT960/PCI Part Numbers NP001 Intellicon-NT960/PCI Host Adapter with 1MB of RAM. NTACM16V2 Intellicon-NT960/PC I ACM/16 external m odule with DB-9 male connect ors.
4-4 Chapter 4: Appendix A - Sp ecifications Intellicon-NT960/PCI User's Manual, ver. 0.02 Certification Intellicon-NT960/PCI; ACM/16; ACM/Flex16; ACM/16RJ FCC This equipment complies with the requirements in Part 15 of FCC Rules for a Cla ss A comput ing device.
Chapter 4: Appendix B - Connecto r Pinouts 4-5 Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix B: Connector Pinouts A cable with 37 pin connectors conn ects the Intellicon- NT960/PCI host adapter to an A CM/16, ACM/Flex16 or ACM/16RJ external m odule.
4-6 Chapter 4: Appen dix B - Co nnector Pinout s Intellicon-NT960/PCI User's Manual, ver. 0.02 ACM/Flex16 Pinouts The ACM/Flex 16 provides m ale DB-9 con nectors for eac h port. For the DB-9 pinout inform ation please re fer to Table 4 . Table 4: DB-9 pinout s - ACM/Flex16 Pin No.
Chapter 4: Appendix B - Connecto r Pinouts 4-7 Intellicon-NT960/PCI User's Manual, ver. 0.02 Table 5: ACM/Flex16 SLIM pinout s SLIM Pin No. TTL Signal RS-232 Signal RS-485/422 Signal Current Loop.
4-8 Chapter 4: Appen dix B - Co nnector Pinout s Intellicon-NT960/PCI User's Manual, ver. 0.02 Table 5(continued): ACM/Flex16 SLIM pi nouts SLIM Pin No.
Chapter 4: Appendix B - Connecto r Pinouts 4-9 Intellicon-NT960/PCI User's Manual, ver. 0.02 ACM/16RJ Pinouts The ACM/16RJ p rovides RJ-45 m odular connect ors for ea ch port. For the R J-45 pinout inf ormation please refer t o Table 6 . Table 6: RJ-45 pinout s - ACM/16RJ Pin No.
4-10 Chapter 4: Appendi x C - RS- 232 Opti on Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix C: RS-232 Option You may or der the ACM /Flex16 exte rnal module with RS-2 32 Serial Line Interface Module s (SLIM). The RS-232 SLIM offers the following features: Each SLIM controls four por ts.
Chapter 4: Appendix C - RS-232 Option 4-11 Intellicon-NT960/PCI User's Manual, ver. 0.02 Installation The ACM/Flex16 m odule has four 72 pin SLIM sockets which accept Serial Line Interface Module s. Each SLIM provides the RS-232 or RS-485/ 422 or 20mA Current Loop receive rs and transmitters to condition four serial ports.
4-12 Chapter 4: Appe ndix D - RS-485/422 Op tion Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix D: RS-485/422 Option Introduction You may or der the ACM/ Flex16 exte rnal module with RS- 485/422 Serial Line Interface Mo dules (SLI M).
Chapter 4 : Appendix D - RS-485/422 Option 4-13 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 15 : RS-485/422 SL IM partial schem atic 1 6 2 7 3 8 4 9 5 +5V 6 GND 54 2 1 3 +5V +5V GND GND .
4-14 Chapter 4: Appe ndix D - RS-485/422 Op tion Intellicon-NT960/PCI User's Manual, ver. 0.02 Installation The ACM/Flex16 m odule has four 72 pin SLIM sockets which accept Serial Line Interface Module s. Each SLIM provides the RS-232 or RS-485/ 422 or 20mA Current Loop receive rs and transmitters to condition four serial ports.
Chapter 4 : Appendix D - RS-485/422 Option 4-15 Intellicon-NT960/PCI User's Manual, ver. 0.02 Configurati on option s The RS-485/422 SLIM on th e ACM/Flex16 offers a wide range of features and co nfiguration options.
4-16 Chapter 4: Appe ndix D - RS-485/422 Op tion Intellicon-NT960/PCI User's Manual, ver. 0.02 Table 7: RS-485/422 SLIM ; port/swit ch block relation Port number SLIM socket Switch block Port num.
Chapter 4 : Appendix D - RS-485/422 Option 4-17 Intellicon-NT960/PCI User's Manual, ver. 0.02 Line bias feature During the operation of a half duplex, or multi-drop RS-485/422 connection, there are situations ( tim e intervals) when there is NO "generator station" driving the wires that in terconnect the various stations.
4-18 Chapter 4: Appe ndix D - RS-485/422 Op tion Intellicon-NT960/PCI User's Manual, ver. 0.02 DIP switches S 1, S2, S3, and S4 on the RS-485/ 422 SLIM a llow you to select a "generator stati on" load and a "receiver station" load.
Chapter 4 : Appendix D - RS-485/422 Option 4-19 Intellicon-NT960/PCI User's Manual, ver. 0.02 Switch positions 5 and 6 on switch b locks S1, S2, S3, and S4 allow the "receiver stations" (RxD and CTS) to have either a DC load of 150 ohms or an AC load of 150 ohm s in series wi th a 50 nF capacitor.
4-20 Chapter 4: Appe ndix D - RS-485/422 Op tion Intellicon-NT960/PCI User's Manual, ver. 0.02 RS-485/422 Cable Wiring You can wire your ACM/Flex16 with the RS-485/422 option in various ways to comm unicate wit h RS-485/4 22 peripheral s. Thi s section will describe a few examples of RS-485/422 cabling schemes.
Chapter 4 : Appendix D - RS-485/422 Option 4-21 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 20: RS-485/422 wiring diag ram(2 wire) RTS + RTS - CTS + CTS - Tx D + Tx D - Rx D + Rx D - Rx .
4-22 Chapter 4: Appendix E - 20m A Current L oop Opti on Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix E: 20mA Current Loop Option You may or der the ACM/ Flex16 with 20mA Current Loop Seri al Line Interface Modules. ). The 20m A Current Loop SLIM offers the following features: A passive 20mA Current Loop electrical int erface.
Chapter 4: Appendix E - 20m A Current L oop Option 4-23 Intellicon-NT960/PCI User's Manual, ver. 0.02 Installation The ACM/Flex16 m odule has four 72 pin SLIM sockets which accept Serial Line Interface Module s. Each SLIM provides the RS-232 or RS-485/ 422 or 20mA Current Loop receive rs and transmitters to condition four serial ports.
4-24 Chapter 4: Appendix E - 20m A Current L oop Opti on Intellicon-NT960/PCI User's Manual, ver. 0.02 20mA Current Loop The 20mA Cur rent Loop m odule provi des optical ly isolated 20mA passi ve Current Lo op interfaces f or four p orts. For e ach port there is an optically isolated receiver, a nd an optically isolated transmitter.
Chapter 4: Appendix E - 20m A Current L oop Option 4-25 Intellicon-NT960/PCI User's Manual, ver. 0.02 Current Loop Cable Wiring You can wire the ACM/Flex16 with the 20mA Curren t Loop option in various ways to comm unicate with 20m A Current Loop peripherals.
4-26 Chapter 4: Appen dix F - SLIM Insertio n/Rem oval Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix F: SLIM Insertion/Removal This section outlines procedures for th e following: ACM/Flex16 back c over removal. SLIM insertion. SLIM removal.
Chapter 4: Appendix F - SLIM Insertion/R emoval 4-27 Intellicon-NT960/PCI User's Manual, ver. 0.02 ACM/Flex16 back cover removal Figure 23 outlines the correct proce dure for rem oving the back cover on the ACM/Fl ex16.
4-28 Chapter 4: Appen dix F - SLIM Insertio n/Rem oval Intellicon-NT960/PCI User's Manual, ver. 0.02 SLIM insertion Figure 24 outlines the correct proced ure for inserti ng an RS-23 2, RS-485/422 and 20mA Curre nt Loop Serial Line Interface Module (SLIM).
Chapter 4: Appendix F - SLIM Insertion/R emoval 4-29 Intellicon-NT960/PCI User's Manual, ver. 0.02 SLIM removal Figure 25 outlines the correct proce dure for rem oving an RS-2 32, RS-485/422 and 20mA Curre nt Loop Serial Line Interface Module (SLIM).
4-30 Chapter 4: Append ix G - Factory Settings Intellicon-NT960/PCI User's Manual, ver. 0.02 Appendix G: Factory Settings This section summarizes the factory setting s for the following Intellico.
Chapter 4: Appendix G - Facto ry Settings 4-31 Intellicon-NT960/PCI User's Manual, ver. 0.02 ACM/16, ACM /Flex16, ACM/16RJ Modules The NT960/PC I ACM/16 , ACM/16R J and A CM/Flex16 m odules ship .
4-32 Chapter 4: Append ix G - Factory Settings Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 26: ACM/16, ACM/Flex16 factory settings 2 4 5 6 7 89 10 11 12 13 14 15 16 Addre ss Po we Tra ffic Activity Connect T ech Inc.
Chapter 4: Appendix G - Facto ry Settings 4-33 Intellicon-NT960/PCI User's Manual, ver. 0.02 Figure 27: ACM/16RJ factory setting Power Activity Traffic PWR-I N PW R- OUT Connect Tech Inc Intellic.
4-34 Chapter 4: Append ix G - Factory Settings Intellicon-NT960/PCI User's Manual, ver. 0.02 ACM/Flex16: RS-4 85 SLIM option s The RS-485 SLIM for the ACM/Flex 16 offers a wide range of configuration options. These op tions allow you to choose the lin e loads(DC or AC ) and biasing for each po rt.
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Intellicon-NT960/PCI User's Manual, ver. 0.02.
Een belangrijk punt na aankoop van elk apparaat Connect Tech NT960/PCI (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Connect Tech NT960/PCI heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Connect Tech NT960/PCI vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Connect Tech NT960/PCI leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Connect Tech NT960/PCI krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Connect Tech NT960/PCI bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Connect Tech NT960/PCI kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Connect Tech NT960/PCI . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
