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Dell Storage Center SCv2000 and SCv2020 Storage System Owner’s Manual Regulatory Model: E09J, E10J Regulatory Type: E09J001, E10J001.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Contents About this Guide....................................................................................................... 5 Revision History .......................................................................................................
Replace Both Storage Controllers in Succession ........................................................................ 33 Replace Both Storage Controllers Simultaneously ...................................................................... 35 Replacing Rack Rails .
Preface About this Guide This guide describes how to perform service and maintenance on an SCv2000/SCv2020 storage system. Revision History Document Number: 3CC1P Revision Date Description A00 April 2015 Initial release Audience The information provided in this Owner’s Manual is intended for use by Dell end users.
Describes how to upgrade Storage Center software from an earlier version to the current version. • Dell Storage Center Command Utility Reference Guide Provides instructions for using the Storage Center Command Utility.
1 About the SCv2000/SCv2020 Storage System The SCv2000/SCv2020 storage system provides the central processing capabilities for the Storage Center Operating System (OS) and management of RAID storage. The SCv2000/SCv2020 storage system holds the physical disks that provide storage for the Storage Center.
Figure 1. SCv2000 Front Panel View Item Name Icon Description 1 Power indicator Lights when the storage system power is on. • Off : No power • On steady green : At least one power supply is providing power to the storage system 2 Status indicator Lights when at least one power supply is supplying power to the storage system.
SCv2000/SCv2020 Back-Panel Features and Indicators The back panel of the SCv2000/SCv2020 shows the storage controller indicators and power supply indicators.
Item Name Icon Description 6 AC power status indicator (2) • Off : AC power is off, or the power is on but the module is not in a controller, or it may indicate a hardware fault • Steady green : A.
Item Control/Feature Icon Description • Steady green : Battery is ready 2 Battery fault indicator • Off : No faults • Blinking amber : Correctable fault detected • Steady amber : Uncorrectable.
Item Control/Feature Icon Description 14 Four or two Fibre Channel ports with three LEDs per port — • All off : No power • All on : Booting up • Blinking amber : 2 Gbps activity • Blinking g.
Item Control/Feature Icon Description 3 MGMT port — 10 Mbps, 100 Mbps, or 1 Gbps Ethernet port used for storage system management and access to the BMC NOTE: To use the MGMT port as an iSCSI port for replication to another Storage Center, a Flex Port license and replication license are required.
SCv2000/SCv2020 Storage Controller with SAS Front-End Ports Features and indictors on a storage controller with SAS front-end ports. Figure 7. SCv2000/SCv2020 Storage Controller with Four 12 Gb SAS Front-End Ports Item Control/Feature Icon Description 1 Battery status indicator • Blinking green (on 0.
Item Control/Feature Icon Description 9 Recessed reset button Reboots the storage controller forcing it to restart at the POST process 10 Identification LED • Off : Identification disabled • Blinking blue (for 15 sec.
Item Name Indicator Code • Blinking amber (on 2 sec. / off 1 sec.) : Drive failed • Steady amber : Drive is safe to remove 16 About the SCv2000/SCv2020 Storage System.
2 Replacing SCv2000/SCv2020 Components This section describes how to remove and install components of an SCv2000/SCv2020 storage system. This document assumes that the customer has received the replacement component and is ready to install it.
Electrical Safety Precautions Always follow electrical safety precautions to avoid injury and damage to Storage Center equipment. WARNING: Disconnect power from the storage system when removing or installing components that are not hot-swappable.
• Remove any jewelry or metal objects from your body because they are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present. • Do not lift a storage system chassis by the handles of the power supply units (PSUs).
After the storage system shuts down, unplug the power cables from the power supply/cooling fan modules. Replacing the Front Bezel The front bezel is a cover for the front panel of the storage system. About this task The front bezel must be removed from the front panel when replacing hard drives.
3. Expand the failed storage system entry. 4. In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed power supply.
Identifying the Failed Cooling Fan To determine which cooling fan failed, use the Dell Storage Client. 1. Click the Hardware tab. 2. In the Hardware tab navigation pane, select the Storage Center. 3. In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed cooling fan.
Figure 13. Rear View of the Enclosure Showing the Failed Cooling Fan Replacing a Power Supply/Cooling Fan Module Use this procedure to replace a failed power supply/cooling fan module. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services.
Figure 14. Removing a Power Supply/Cooling Fan Module 1. Power supply/cooling fan module 2. Storage system chassis 4. Slide the replacement power supply/cooling fan module into the chassis until it is fully seated and the release tab clicks into place.
Replacing Hard Drives The SCv2000/SCv2020 storage systems support hot-swappable hard drives. The SCv2000 storage system supports up to 12 3.5-inch hard drives installed in a four-column, three-row configuration. The SCv2020 storage system supports up to 24 2.
Figure 18. Hardware Alert Identifying the Enclosure with the Failed Hard Drive 4. In the Hardware tab navigation pane, expand the enclosure identified in the previous step. 5. Select Disks . The status of each hard drive is displayed in the Disks tab.
Replacing a Hard Drive Use this procedure to replace a failed hard drive. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services. About this task Hard drives can be replaced one at a time without shutting down the storage system.
Next steps 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services. Install Hard Drives in Storage System An SCv2000/SCv2020 storage system is shipped with drives installed and empty drive blanks are inserted in the unused slots.
Replacing the Storage Controller Battery Each storage controller contains a hot-swappable battery. The battery supplies enough emergency power to back up vital information in the event of AC power loss. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services.
• Controlling access to hard drives • Communicating storage attributes and states to the storage system NOTE: Do not return the storage controller battery with the failed storage controller. A new battery is not included with a replacement storage controller.
Figure 24. Rear View of the Enclosure Showing the Failed Storage Controller Replace a Single Storage Controller Use this procedure to replace a single failed storage controller. Prerequisites 1. Use SupportAssist to send diagnostic data to Dell Technical Support Services.
Figure 25. Replacing a Storage Controller 1. Power supply/cooling fan module 2. Storage controller 3. Release lever 7. Locate the battery removed in a previous step and insert it into the replacement storage controller. a. Align the battery with the slot on the storage controller.
e. Select I/O Modules . f. In the right pane, right-click the module, then click Request Swap Clear . g. Click the Alerts tab. h. Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge . NOTE: The alerts may not appear immediately.
Figure 26. Replacing a Storage Controller 1. Storage controller 2. Release lever 7. Locate the battery removed in a previous step and insert it into the replacement storage controller. a. Align the battery with the slot on the storage controller. b. Slide the battery into the storage controller until the release tab clicks into place.
h. Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge . NOTE: The alerts may not appear immediately. If the alerts do not appear, wait 10 seconds and then click Refresh . 13. Clear the swap status for the temperature sensor and acknowledge the alert.
Post-Replacement Procedures After replacing a component in the SCv2000/SCv2020 storage system, start up the storage system if it was previously shut down and use SupportAssist to send diagnostic data to Dell Technical Support Services .
3 Troubleshooting SCv2000/SCv2020 Components This section contains basic troubleshooting steps for components inside the SCv2000/SCv2020 storage system. Troubleshooting Power Supply/Cooling Fan Modules Use these steps to troubleshoot power supply/cooling fan modules.
Troubleshooting Storage Controllers Use these steps to troubleshoot storage controllers. 1. Check the status of the storage controller using the Dell Storage Client. 2. Check the pins and reseat the storage controller. a. Remove the storage controller.
4 SCv2000/SCv2020 Technical Specifications This section contains technical specifications of the SCv2000/SCv2020 storage system. Technical Specifications The technical specifications of the SCv2000/SCv2020 storage systems are displayed in the following tables.
Back-Panel Ports Connectors (per Storage Controller) Fibre Channel, iSCSI, or SAS connectors Connection to a Fiber Channel fabric, iSCSI network, or a direct connection to servers with SAS HBAs Ethern.
Power Supplies Maximum inrush current Under typical line conditions and over the entire system ambient operating range, the inrush current may reach 45 A per power supply for 40 ms or less Available Hard Drive Power (Per Slot) Supported hard drive power consumption (continuous) Up to 1.
Environmental Storage Half-sine shock 30 G +/- 5% with a pulse duration of 10 ms +/- 10% (all sides) Altitude Operating 0 to 3,048 m (0 to 10,000 ft) For altitudes above 915 m (3,000 ft), the maximum .
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