Gebruiksaanwijzing /service van het product BF2.3D (2014) van de fabrikant Honda
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00X31-ZW6-6300 BF2.3D Cover1-4 PANTONE 288CVC DIC F101 Black 31ZW6630 00X31-ZW6-6300 K2 N 2eY1 1000.2011.10 Printed in China Includes US and Canadian Models BF2.
Keep this Owner ’ s Manual handy , so you can refer to it at any time. This Owner ’ s Manual is considered a permanent part of the outboard motor a nd should remain with the outboard motor if resold.
1 INTRODUCTION Congratulations on your selection of a Honda outboard motor . W e are certain you will be pleased with your purchase of one of the finest outboard motors on the market. W e want to help you get the best results from your new outboard motor and to operate it safely .
2 INTRODUCTION A FEW WORDS ABOUT SAFETY Y our safety and the safety of others are very important. And using this outboard motor safely is an important responsibility . T o help you make informed decisions ab out safety , we have prov ided operating procedures and oth er information on labels and in this manual.
CONTENTS 3 OUTBOARD MOTOR SAFETY ................... ................ 6 IMPORTANT SAFETY INFORMATION .............. 6 SAFETY LABEL LOCATIONS ................... ........... 8 CONTROLS AND FEATURES ..................... .............. 11 CONTROL AND FEATURE IDENTIFICATION CODES .
CONTENTS 4 OPERATION ................... ...................... ....................... 24 SAFE OPERATING PRECAUTIONS ................... 24 BREAK-IN PROCEDURE ............................ ......... 24 TRANSOM ANGLE ADJUSTMENT .................... 24 INFREQUENT OR OCCASIONAL USE .
CONTENTS 5 STORAGE .......... ....................... .................. .................. 53 STORAGE PREPARATION .................................. 53 Cleaning ..................... ....................... .................. 53 Fuel ................
6 OUTBOARD MOT OR SAFETY IMPOR T ANT SAFETY INFORMA TION The Honda BF2.3D outboa rd motor is designed for use with boats that have a suitable manufacturer ’ s power recommendation. Other uses can result in injury to the operator or damage to the outboard motor and other property .
7 OUTBOARD MOTOR SAFETY Refuel With Car e • Gasoline is extremely flammable, and gasoline vapor can explode. Refuel outdoors, in a well-ventilated area, with the eng ine stopped. Never smoke near gasoline, and keep other flames and sparks away . • Refuel carefully to avoid spilling fuel.
8 OUTBOARD MOT OR SAFETY SAFETY LABEL LOCA TIONS US, Puerto Rico, and US V irgin Islands T ypes The labels shown here contain importan t safety information. Please read them carefully . These labels are considered permanent parts of your outb oard motor .
9 OUTBOARD MOTOR SAFETY Canadian T ypes The labels shown here contain importan t safety information. Please read them carefully . These labels are considered permanent parts of your outb oard motor . If a label comes off or becomes hard to read, contact an authorized Honda Marine dealer for a replacement.
10 OUTBOARD MOT OR SAFETY Canadian T ypes • Honda outboard motor is designed to give safe and dependable service if operated according to instructions. Read and understand the Owner’s Manual befor e operating the outboard motor . Failur e to do so could r esult in personal injury or equipment damage.
11 CONTROLS AND FEA TURES CONTROL AND FEA TURE IDENTIFICA T ION CODES Refer to this chart for an explan ation of the T ype Codes used in this manual to identify c ontrol and feature applications.
12 CONTROLS AND FEA TURES CO MP O NENT A ND CO NTR O L L OCA TI O N S [LCH type is shown] EMERGENCY STOP SWITCH ST AR TER GRIP THROTTLE GRIP TILLER HANDLE EMERGENCY STOP SWITCH LANY ARD CLAMP SCREW TR.
13 CONTROLS AND FEA TURES CONTROLS Emergency S top Switch Clip and Emergency S top Switch The emergency stop switch clip must be inserted in the emer gency stop switch in order for the engine to start and run. The emergency stop switch lanyard must be attached securely to the operator or to the operator ’ s PFD (Personal Flotation Devic e).
14 CONTROLS AND FEA TURES Thrott le Grip The throttle grip controls engine speed. An index mark on the tiller arm shows throttle position and is helpful for setti ng the throttle correctly when starting (p. 26 ). Throttle Grip Friction Knob The throttle grip friction knob adjusts resistance to throttle grip rotation.
15 CONTROLS AND FEA TURES Fuel V alve Lever The fuel valve opens and closes the passage between the fuel tank and the carburetor . The fuel valve lever must be in the ON position for the engine to run.
16 CONTROLS AND FEA TURES T ransom Angle Adjusting Bolt The transom angle adjusting bolt is used to adjust the angle of the outboard motor in the normal operating position (see page 34 ). Loosen the wing nut to free the adj usting bolt. Adjust the angle of the outboard motor , and tighten the wing nut.
17 CONTROLS AND FEA TURES S teering Friction Bolt The steering friction bolt adjusts steering resistance. Less friction allows the outboard motor to turn more easily . More friction helps to hold a steady course while cruising or to prevent the outboard motor from swinging while trailering the boat.
18 CONTROLS AND FEA TURES OTHER FEA TUR ES Centrifugal Clutch The centrifugal clutch automatically engages and transmits power when engine speed is increased above approximately 2,700 rpm.
19 INST ALLA TION Correct and secure installation is essential for safe boating and good performance. Follow the installation instructions provided in this manual. POWER REQUIREMENT S Before installation, check to be sure that the outboard motor does not exceed the recommended maximum horsepower for the bo at on which it is to be installed.
20 INST ALLA TION When the outboard motor is installed extremely low , wate r may enter into the engine under case and negatively affect the performance and durability . When installing, check that the outboard motor is high enough from the water level to keep the engine under case from waves, splash, etc.
21 INST ALLA TION TRANSOM ANGLE ADJUSTMENT Use the transom angle adjusting bolt (p. 24 ) to adjust the angle of the outboard motor so the propeller is pe rpendicular to the surface of the water .
22 BEFORE OPERA TION ARE YOU READY TO GET UNDER W A Y? Y our safety is your responsibility . A little time spent in preparation will significantly reduce your risk of injury . Knowledge Read and understand this manual. Know what the controls do and how to operate them.
23 BEFORE OPERA TION Maintenanc e Inspection • Check the engine oil level (p. 42 ). Running the engine with a low oil level can cause e ngine damage. • Check to be sure the propeller is un damaged (p. 52 ). • Check that the anode is securely attached to the antiventilation plate (p.
24 OPERA TION SAFE OPERA TING PRECAUTIONS T o safely realize the full potential of this outboard motor , you need a complete understanding of its operation and a certain amount of practice with its controls.
25 OPERA TION INFREQUENT OR OCCASIONAL USE If your outboard motor will be used on an infrequen t or intermittent basis, please refer to the fuel section of the STORAGE chapter (p. 53 ) for additional information regarding fuel de terioration. ST AR TING THE ENGINE 1.
26 OPERA TION 3. Move the fuel valve lever to the ON position. 4. Move the throttle grip to the ST AR T position. Do not start the engine with the thrott le grip in the F A ST position, or the boat will move suddenly when the engine starts. FUEL V AL VE LEVER ON THROTTLE GRIP ST AR T 31ZW66320.
27 OPERA TION 5. T o start a cold engine, pull the choke knob to the ON position. T o restart a warm engine, leave the choke knob in the OFF position. 6. Pull the starter grip lightly until you fe el resistance, then pull briskly in the direction of the arrow as shown above.
28 OPERA TION EMERGENCY ST AR TING If the recoil starter is not working properly , you can start the engine manually using the emergency starter rope that came with your outboard motor . 1. Remove the en gine cover . 2. Remove the three 5 mm nuts with an 8 mm wrench and remove the recoil starter .
29 OPERA TION 5. Pull the emer gency starter rope slowly until resistan ce is felt, then pull briskly . Keep away from moving parts while pulling the rope. If necessary , rewind the rope and pull again. If the engine does not star t after several attempts, refer to T AKING CARE OF UNEXPECTED PROBLEMS, p.
30 OPERA TION STOPPING THE ENGINE Emergency Engine S topping T o stop the engine in an emergency , pull the emergency stop switch clip out of the emer gency stop switch by pulling the emer gency stop switch lanyard.
31 OPERA TION 3. Move the fuel valve lever to the OFF position. 4. Close the fuel tank vent by turn ing the vent knob OFF position. THROTTLE OPERA TION Use the throttle grip friction knob to help hold a constant throttle setting while cruising. T urn the knob clockwise to increase thrott le grip friction for holding a constant speed.
32 OPERA TION REVERSING THE OUTBOARD MOTOR Important Safety Precautions • Befor e rotating the outboar d motor (fr om either for war d to r everse or fr om r everse to forwar d) reduce the engine speed to SLOW , or the boat could capsize.
33 OPERA TION 2. T o reverse dire ction, turn the outboard motor 180°, and th en pivot the tiller handle as shown. Be careful not to hold and move the throttle grip when pivoting the tiller handle. STEERING Steer by moving the tiller handle opposite the direction yo u want the boat to turn.
34 OPERA TION CRUISING Engine Speed For best fuel economy , limit the throttle opening to 80%. Use the throttle friction cont rol (p. 32 ) to help you hold a steady speed. For rough water conditions or lar g e waves, slow down to prevent the propeller from rising out of the water .
35 OPERA TION MOORING , BEACHING, LAUNCHING T o raise the outboard motor out of the water while the boat is moored, or for maximum clearance when beaching or launching, tilt the outboard motor to the 75° position. Stop the engine before tilti ng the outboard motor .
36 OPERA TION 5. T o return the outboard motor to the normal running position, hold the outboard motor by th e front carrying handle on the engine case and pull the tilt leve l toward you, and then lower the outboard motor slowly .
37 SER VICING YOUR OUTBOARD MOTOR THE IMPOR T ANCE OF MAINTENANCE Proper maintenance is essential for safe, economical, and trouble-free operation. It will also help reduce air pollution.
38 SER VICING YOUR OUTBOARD MOTOR MAINTENANCE SAFETY Some of the most important safety precautions follow . However , we cannot warn you of eve ry conceivable hazard that can arise in performing maintenance. Only you can decide whether or not you should perform a given task.
39 SER VICING YOUR OUTBOARD MOTOR TOOL KIT AND EMERGENCY ST AR TER ROPE The following tools ar e supplied with the outboard motor for simple maintenance procedures and emer gency repairs. An emergency starter rope is also supplied. Keep these items on the boat so that they will always be available if you need them.
40 SER VICING YOUR OUTBOARD MOTOR MAINTENANCE SCHEDULE Follow the MAINTENANCE SCHEDULE table and service your outboard motor accordingly . Please note, a claim for warranty coverage will not be denied simply because the maintenance schedule for your outboard motor was not followed.
41 SER VICING YOUR OUTBOARD MOTOR (1) Lubricat e more frequently when used in sa lt water . (2) These items should be serviced by your servicing dealer , unless you have the proper tools an d are mechanically proficient. R efer to the Honda shop manual for serv ice procedures.
42 SER VICING YOUR OUTBOARD MOTOR ENGINE COVER REMOV AL AND INST ALLA TION The engine cover retaining strap fastens the engine cover to the outboard motor . T o remove the engine cover , unhook th e engine cove r reta ining strap, then lift the engine cover of f the outboard motor .
43 SER VICING YOUR OUTBOARD MOTOR When you check the oil level in the oil level inspection window , you might notice the engine oil appears milky or the oil level has increased. If you notice either condition, change the engine oil. See the following table for an explanation of these conditions.
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45 SER VICING YOUR OUTBOARD MOTOR Gear Case Oil Change Change the gear case oil with the engine stopped and the outboard motor in the vertical position. 1. Place a suitable container below the oil drain hole to catch the used oil, then remove the o il level screw and oil drain/fill screw .
46 SER VICING YOUR OUTBOARD MOTOR Apply Honda Marine Corrosion Inhibitor (or equivalent) to all areas under the engine cover and any exposed metal surfaces.
47 SER VICING YOUR OUTBOARD MOTOR Spark Plug Service RECOMMENDED SP ARK PLUG: CR4HSB (NGK) U14FSR-UB (DENSO) Incorr ect spark plug can cause engine damage. 1. Remove the en gine cover (p. 42 ). 2. Disconnect the spark plug cap from the sp ark plug. 3.
48 SER VICING YOUR OUTBOARD MOTOR 6. Install the spark plug carefully , by hand, to avoid cros s-threading. 7. After the spark plug seats, tighten w ith a spark plug wren ch to compress the sealing washer . If reinstalling the used spark plug, tighten 1/8 – 1/ 4 turn after the spark plug seats.
49 SER VICING YOUR OUTBOARD MOTOR REFUELING FUEL T ANK CAP ACITY : 0.29 US gal (1.1 L) W ith the engine stopped, turn the vent knob ON position to open the fuel tank vent, then remove the fuel filler cap. Refill the fuel tank if the fuel level is low .
50 SER VICING YOUR OUTBOARD MOTOR FUEL RECOMMENDA TIONS Use unleaded gasoline with a pump octane rating of 86 or higher . Y our outboard motor is certified to operate on unleaded gasoline with an octane ratin g of 86 or higher . Never use stale or contaminated gasoline or an oil/gasoli ne mixture.
51 SER VICING YOUR OUTBOARD MOTOR Recoil S tarter Rope Inspection Inspect the recoil starter rope, and replace it if it becomes frayed. Always keep the emergency starter rope on the boat in case the recoil starter rope fails. Anode Replacement The anode is made of a sacrificial material that helps to protect the outboard motor from corrosion.
52 SER VICING YOUR OUTBOARD MOTOR Propeller Replacement Before replacing the propeller , remove the emergency stop switch clip from the emer gency stop switch to prevent any possibility of the engine being st arted while you are working with the propeller .
53 ST ORAGE STORAGE PREP ARA TION Proper storage preparation is e ssential for keeping your outboard mo tor trouble-free and looking good. The following steps will help to keep rust and corrosion from impairing your outboard motor ’ s function and appearance, and will make the engine easier to start when you use the outboard motor again.
54 STORAGE Adding a Fuel S tabilizer When adding a fuel stabilizer , fill the fuel tank with fresh gasoline. If only partially filled, air in the tank will promote fuel deterioration d uring storage. If you keep a container of gasoline for refueling, be sure that it contains only fresh gasoline.
55 ST ORAGE 2. W ith the engine stopped, turn the vent knob ON po sition to open the fuel vent, and then remove the fuel filler cap. 3. Loosen the carbureto r drain screw an d move the fue l valve lever to th e ON position to drain th e carburetor and the fuel tank into an approved gasoline container .
56 STORAGE If storing horizontally , be sure to fold the tiller handle, and rest the outboard motor on its case protectors. Any other horizontal storage position may cause damage to th e outboar d motor or oil leakage. Cover the outboard motor to keep out dust.
57 TRANSPOR TING WITH OUTBOARD MOTOR INST ALLED ON BOA T When trailering a boat with the outboard motor attached, leave the engine in the normal running position, if possible, and tighten the steering friction bolt securely (p.
58 T AKING CARE OF UNEXPECTED PROBLEMS ENGINE WILL NOT ST AR T Possible Cause Correction Clip not inserted in emer gency stop switch. Insert clip in emer gency stop switch. Choke knob in OFF position. Pull choke knob to ON pos ition, unless engine is warm (p.
59 T AKING CARE OF UNEXPECTED PROBLEMS ENGINE WILL NOT ST AR T Possible Cause Correction Out of fuel. Refuel (p. 49 ). Fuel vent closed. Open the vent knob (p. 25 ). Fuel valve lever in the OFF posit ion. Move the fuel valve lever to the ON position (p.
60 T AKING CARE OF UN EXPECTED PROBLEMS HARD ST AR TING OR ST ALLS AFTER ST AR TING Possible Cause Correction Choke knob in OFF position. Pull choke knob to ON pos ition, unless engine is warm (p. 27 ). Throttle grip not in ST AR T position. T urn throttle grip to ST AR T position (p.
61 T AKING CARE OF UNEXPECTED PROBLEMS ENGINE WILL NOT DRIVE THE PROPELLER Possible Cause Correction Broken shear pin . Replace shear pin (p. 52 ). Damaged clutch, drive train, or engagement mechanism. T ake outboard motor to an authorized Honda Marine dealer , or refer to the shop manual.
62 T AKING CARE OF UN EXPECTED PROBLEMS SUBMERGED OUTBOARD MOTOR A submerged outboard motor must be serviced immediately after it is recovered from the water in order to minimize corrosion. If there is a Honda Marine dealership nearby , take the outboard motor to the dealer immediately .
63 T AKING CARE OF UNEXPECTED PROBLEMS When cranking the engine with an open ignition cir cuit (spark plug r emoved from the ignition cir cuit), r emove the emer gency stop switch clip fr om the emergency stop switch to pr event possible damage to the ignition system.
64 TECHNICAL INFORMA TION Serial Number Locations Record the product identification number , the engine serial number , and the date of purchase in the space provided on this page. Y ou will need these numbers when ordering parts, and when making technical or warranty inquiries (p.
65 TECHNICAL INFORMA TION Carburetor Modif ication for High Altitude O peration At altitudes above 3,000 feet (900 meters), the standard carburetor air -fuel mixture will be too rich. Performance will decrease, and fuel consumption will increase. A very rich mixture will also foul the spark plug and cause hard startin g.
66 TECHNICAL INFORMA TION Emission Control System Information Source of Emissions The combustion process produces carbon monoxide, oxides of nitrogen, and hydrocarbo ns. Control of hydrocarbons and oxides of nitrogen is very important because, under certain conditions, they react to form photochemical smog when subjected to sunlight.
67 TECHNICAL INFORMA TION Problems That May Affect Emissions If you are aware of any of the following symptoms, h ave your engine inspecte d and repaired by your servicing dealer . • Hard starting or stalling after star ting. • Rough idle. • Misfiring or backfiring under load.
68 TECHNICAL INFORMA TION St a r L a b e l US, Puerto Rico, and US V irgin Islands A Star label was applied to this outboard motor in accordance with the requirements of the California Air Resources Board.
69 TECHNICAL INFORMA TION One S tar Low Emission T wo S tars V ery Low Emission Three S tars Ultra Low Emission Four S tars Super Ultra Low Emission The one-star label identifies engines that meet the Air Resources Board’ s Personal W atercraft and Outboard marine engine 2001 exhaust emission standards.
70 TECHNICAL INFORMA TION Specifications Tu n e u p MODEL BF2.3D Description code BA V J T ype SCH LCH Overall length 16.1 in ( 410 mm) Overal l width 1 1.2 in (28 5 mm) Overall height 38.0 in (964 mm) 44.0 in (1,1 17 mm) Tr an s om he i gh t (when transom angle at 5° ) 16.
71 CONSUMER INFORMA TION Honda Publications (United S tates, Puerto Rico, and U.S. V irgin Islands) These publications will give you additional informati on for maintaining and repairing your outboard motor . Shop Manual This manual covers complete m aintenance and overhaul procedures.
72 CONSUMER INFORMA TION Please include the following information in yo ur communication: • Y our name, addre ss and telephone number (c omplete with area code) • Model and complete serial number .
73 CONSUMER INFORMA TION W arranty Service Please remember that recommended maintenance interval servicing is not included in your warran ty coverage. Additionally , your warranty does not apply to the normal wear of items (such as spark plug(s), water pump, etc.
74 CONSUMER INFORMA TION W arranty S tatements The American Honda Distributor ’ s Limite d W a rranty applies to outboards purchased in the United States, Puerto Rico, or the U.S. V irgin Islands. The Honda Canada Distributor ’ s W arran ty applies to outboards purchased in Canada.
75 CONSUMER INFORMA TION T o Qualify for This W arranty: The Honda Outboard Motor must be purchased from Ame rican Honda or a de aler authorized by American Honda to sell Honda Outboa rd Motors in the United States, Puerto Rico, or the U.S. V irgin Islands.
76 CONSUMER INFORMA TION Exclusions: This warranty does not ex tend to the following: • Conditions caused by lack of routine maintenance or improper storage (as outlined in the Owner ’ s Manual) .
77 CONSUMER INFORMA TION T o Qualify for This W arranty: 1. The accessories or replacement parts must be purchased from American Honda or a dealer , distributor , or distributor ’ s dealer authorized by American Honda to sell th ose products in the United S tates, Puerto Rico, and the U.
78 CONSUMER INFORMA TION T o Obtain W arranty Service: Y ou must, at your ex pense, take the Honda Outboard Motor produc t accessory or replacement part or the outboard motor or bo at on which the acc.
79 CONSUMER INFORMA TION Emission Control System W arranty Y our new Honda outbo ard engine complies with both the U.S. EP A and State of California emissi on regulations. American Hond a provides the sam e emission warranty coverage for outboard engines sold in all 50 states.
80 CONSUMER INFORMA TION OWNER’S W ARRANTY RESPONSIBILITIES: As the outboard engine owner , you are responsible for the performance of the required maintenance listed in your owner ’ s manual. American Honda Motor Co., Inc. recommends that you retain all receipts covering maintenance on your outboa rd engine, but American Honda Motor Co.
81 CONSUMER INFORMA TION T O OBT AIN W ARRANTY SER V ICE: Y ou must take your Ho nda outboard engine, alon g with your sales registration card or other pro of of original purchase date, at your expense, to any Honda Marine dealer that is authorized by American Honda Motor Co.
82 CONSUMER INFORMA TION EMISSION CONTROL SYSTEM W ARRANTY P AR TS: SYSTEMS COVERED BY THIS W ARRANTY : P AR TS DESCRIPTION: Fuel Metering Carburetor assembly , Throttle body , Fuel injector , Fuel pu.
83 CONSUMER INFORMA TION Canada Distributor’s W arranty HONDA CANADA INC., for and on behalf of Honda Motor Co. Ltd., T okyo, Japan, gives the following written warranty on each new mari ne product manufactured by Honda Motor Co. Ltd., Japan, distributed in Cana da by Honda Canada Inc.
84 CONSUMER INFORMA TION THIS W ARRANTY DOES NOT COVER a) Any repairs required as a re sult of collision, accident, striking any object, misuse or lack of required maintenance; b) Any repairs required.
85 CONSUMER INFORMA TION REPLACEMENT P ARTS AND ACCESSOR Y W A RRANTY New genuine Honda replacement parts or accessories sold to a consumer or installed by an authorized Honda Ma rine dealer which are.
86 INDEX Anode ...................... ...................... ....................... ......... 18 Replacement ..................... ....................... .................. 51 ARE YOU READY TO GET UNDER W A Y? ............... 22 A TT ACHMENT .......
87 INDEX IMPOR T ANT SAFETY INFORMA TION ...................... 6 INFREQUENT OR OCCASIONAL USE .................... 25 INST ALLA TION ....................... ...................... .............. 19 INST ALLA TION POSITION .......................... .
88 INDEX T AKING CARE OF UNEXPECTED PROBLEMS ..... 58 TECHNICAL INFORMA TION .................. .................. 64 THE IMPOR T ANCE OF MAINTENANCE ................ 37 Throttle Grip ..................... ........................... .................
00X31-ZW6-6300 BF2.3D Cover1-4 PANTONE 288CVC DIC F101 Black 31ZW663 00X31-ZW6-63 0 K2 N 2eY1 1000.201 .10 Printed in China Includes US and Canadian Models BF2.
Een belangrijk punt na aankoop van elk apparaat Honda BF2.3D (2014) (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Honda BF2.3D (2014) heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Honda BF2.3D (2014) vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Honda BF2.3D (2014) leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Honda BF2.3D (2014) krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Honda BF2.3D (2014) bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Honda BF2.3D (2014) kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Honda BF2.3D (2014) . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
