Gebruiksaanwijzing /service van het product 1240 Series van de fabrikant HP (Hewlett-Packard)
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hp fax 12 40 series user guide.
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hp fax 12 40 ser ies.
© 2004 Cop yri ght Hewlett-P ackar d Dev elopment Company , L.P . The inf ormatio n here in is subje ct to change w ithout notice. Repr oduction, adaptati on or translati on without prior w ritten permission is prohibited , except as allow ed under the copy right laws .
i contents 1 get started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 hp fax o vervi ew . . . . . . . . . . . .
contents hp fax 12 40 ser ies ii r eceiv e a fax manually f rom the f ront panel . . . . . . . . . . . . . . . . . . 29 poll to rece ive a f ax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 use the handset . . . . . . . . . . .
conte nts user guid e iii copy a tw o -page black -and-white doc ument . . . . . . . . . . . . . . . . . . . 5 3 mak e multiple co pi es of the same original . . . . . . . . . . . . . . . . . . . . 54 copy a w ashed-out original . . . . . . . . . . . .
hp fax 12 40 ser ies contents iv case E: shared v oice/f ax line w ith PC modem . . . . . . . . . . . . . . . . . . . 8 5 ho w your hp fax w ill answ er fax calls . . . . . . . . . . . . . . . . . . . . . . 86 case F: shared v oi ce/fax line with ans we ring machine .
user guid e conte nts v 11 war ranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 durati on of limited warr anty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 war ranty service . . . . . . . . . . . . .
hp fax 12 40 ser ies contents vi.
1 1 get started get star ted get he lp This Us er Guide contains infor mation on using y our HP F ax and pro vides additional tr oubleshooting assistance fo r the installati on process . The User Guide also con tains informati on on how to order su pplies and accessor ies , techni cal specif ications, support , and warr ant y informati on.
hp fax 12 40 ser ies chap te r 1 2 get started the hp fax at a glance 1 3 4 5 6 7 8 9 11 2 10 feature purpose 1 Automati c document feeder tr ay 2 Automati c document feeder 3 Document guides 4 F ront.
user guid e get started 3 get started front panel o ver vie w 12 15 17 13 14 16 feature purpose 12 P ow er connector 13 1-LINE port 14 2 -EXT port 15 Handset port 16 R ear cleano ut door 17 R ear clea.
hp fax 12 40 ser ies chap te r 1 4 get started 3 Redial/P ause : Redial the mo st recentl y dialed fax number . Also , use to insert a pause w hile enter ing a telephone number .
user guid e get started 5 get started menu o vervie w The f ollow ing pro vi des a quick r efer ence to top-lev el menus that appear on the HP F ax fr ont panel displa y . *Y ou mus t enter the Phone Number befo re y ou can access the other menu items.
hp fax 12 40 ser ies chap te r 1 6 get started.
2 7 load originals & paper load paper and load originals The HP F ax 12 40 Seri es allows y ou to load d iffer ent t ypes and si z es of p aper in y our HP F ax, including letter , and photo papers. Y ou can also change settings fo r paper types and pa per siz es to get the highe st quality copie s fr om your HP F ax.
hp fax 12 40 ser ies chap te r 2 8 load originals & paper open and close the paper tray The pa per tr ay mus t be open w ith pape r loaded for the HP Fax to pr int , copy , and rece iv e faxe s. 1 Open the paper tra y door . 2 Unfo ld the paper tra y .
user guid e load paper and load or iginals 9 load originals & paper 1 Lift the doc ument feeder tr ay to open it . 2 Lo we r th e doc ument catcher and unfold the doc ument catcher e xtender to open it. Note: The document catcher must be clos ed bef or e the document f eeder tra y can be closed .
hp fax 12 40 ser ies chap te r 2 10 load originals & paper recommended papers Thes e are the types and si z es of papers recommended f or copy ing paper types If y ou want the best pr int qualit y , we r ecommend HP P apers. Using paper that is too thin , paper that has a sli ck te xture , or paper that str etches eas ily can caus e paper jams.
user guid e load paper and load or iginals 11 load originals & paper load paper These pr ocedu r es describe ho w to lo ad different si z es and types of papers into the paper tra y for cop ying .
hp fax 12 40 ser ies chap te r 2 12 load originals & paper 6 Slide the pa per guide in until it st ops at the edge of the paper . Make sur e that the stack of paper lies flat in the paper tr ay and fits under the tab o f the paper guide .
user guid e load paper and load or iginals 13 load originals & paper set the paper type The f ollo wing pr ocedure de scr ibes how t o set the paper type f or the Cop y option on yo ur HP Fax. Select the P aper T ype setting that matches the paper or transpar ency film y ou are using .
hp fax 12 40 ser ies chap te r 2 14 load originals & paper paper siz e set ting for recei ving a fax Y ou can selec t the paper siz e for r ecei ved fax es. T he paper si z e selected should match w hat is loaded in y our paper tra y . F axes can be pr inted on letter , A4, o r legal paper only .
user guid e load paper and load or iginals 15 load originals & paper load originals Y ou can cop y or fax an ori ginal b y placing it in the document f eeder tra y . The fo llow ing procedur e descr ibes ho w to load or iginals into the HP F ax automat ic document f eeder .
hp fax 12 40 ser ies chap te r 2 16 load originals & paper.
3 17 fax use th e fax f eatures Us i n g yo u r H P Fa x , yo u ca n s e n d an d re c e ive f a xe s, i n cl u d i n g c ol o r fa x es. Y o u can set up s peed dials to se nd faxes q uickl y and easily to f reque ntly us ed numbers . Fr om the fr ont panel, y ou can set a number of fax optio ns, such as r esolutio n.
hp fax 12 40 ser ies chap te r 3 18 fax send a fax Using the fr ont panel , you can send a blac k -and-white or color f ax fro m your HP F ax. This sec tion contains the follo wing top ics: • enable.
user guid e use the fax fea tures 19 fax 3 Pres s ! until Every Fax appears in the second line of the di splay , and then pres s OK . The HP F ax will prin t a confirmation r eport ev ery time you send a fax informing y ou whether the fax was sent successfully or not.
hp fax 12 40 ser ies chap te r 3 20 fax send a fax using speed dials Y ou can qui ckly s end a fax fr om the fr ont panel b y pre ssing Speed Dial or a one - touch spe ed dial b utton on the fr ont panel. Speed Di als will not a ppear until you have s et them up .
user guid e use the fax fea tures 21 fax Tip : The date and time must be set in or der to use this featur e. See se t the date and time on page 41. When the sp ecif ied time is r eached , your f ax is automaticall y sent as s oon as a connection can be made .
hp fax 12 40 ser ies chap te r 3 22 fax Y ou can send a f ax fr om memory using either the F ax button or the Scan & Fax button. to send a fax from memor y using th e scan & fax button 1 Load y our ori ginal face do wn and top f irst in the doc ument feeder tra y .
user guid e use the fax fea tures 23 fax to send a f ax using monitor dialing fr om the front panel 1 Load y our ori ginal face do wn and top f irst in the doc ument feeder tra y . F or more inf ormatio n, see load originals on page 15. 2 Pres s Star t Blac k or Start Colo r .
hp fax 12 40 ser ies chap te r 3 24 fax to send a fax manually from a connected phone 1 Load y our ori ginal face do wn and top f irst in the doc ument feeder tra y . F or more inf ormatio n, see load originals on page 15. 2 Dial the number b y using the ke ypad on the pho ne that is connected to yo ur H P Fa x .
user guid e use the fax fea tures 25 fax A shar ed voi ce and fax line and no ans wer ing machine . F axT el The HP F ax automaticall y answ ers all incoming calls using the R ings to Ans wer setting. See set th e number of rings be fore answering on page 2 7.
hp fax 12 40 ser ies chap te r 3 26 fax An answ ering machine and a shar ed voi ce and fax line . Ans werMachine The HP F ax will not auto matically ans wer calls. Inst ead, the answ er ing machine w ill answ er the call and the HP F ax w ill monitor the line .
user guid e use the fax fea tures 27 fax rec e ive a fa x By de fault , your HP F ax automaticall y recei ves and pr ints incoming fax es. Depending on y our Answ er Mode setting, the HP Fax can r eceiv e fax es automati cally or manuall y . For mor e i nfor mation on Ans w er Mode, see set the answ er mode on page 2 4.
hp fax 12 40 ser ies chap te r 3 28 fax 3 Enter the appr opr iate number of r ings to answ er by using the k ey pad. 4 Pres s OK to accept the setting. recei ve a fax manually using the handset Y ou can r eceiv e fax es manually b y using the handset .
user guid e use the fax fea tures 29 fax 4 W ait until you hear the HP F ax send answ ering fax t ones, then hang up the telephone . The HP F ax recei ve s the fax. recei ve a fax manually fr om the front panel Y ou can r eceiv e fax es manually fr om the fr ont panel.
hp fax 12 40 ser ies chap te r 3 30 fax use the handset Y ou can use the handset to a nsw er inco ming calls, mak e phone calls, r eceiv e fax es, and send fax es. While the HP F ax is pr ocessing another job, suc h as copy ing, s cannin g , or printing, y ou can still use the hands et for phone calls.
user guid e use the fax fea tures 31 fax recei ve fax es using the handset ! F or informati on on rece iv ing faxes b y using the handset , see r eceive a fax manually using the handset on page 2 8 . send fax es using t he handset ! F or informati on on sending fax es by using the handset , see to send a fax manually using the handset on page 2 3.
hp fax 12 40 ser ies chap te r 3 32 fax enter te xt The follo wing list pr ov ides tips fo r enter ing text b y using the fr ont panel k e ypad. Use thes e instructio ns to enter speed dial names and the fax header name . • Pres s the ke ypad number s that corr espond to the letters o f a name.
user guid e use the fax fea tures 33 fax • T o enter a sy mbol, suc h as *, pres s Sy m b o l s ( * ) repeatedly to sc roll thr ough the list of sy mbols. The f ollow ing table r epresents the a vailable sym b o l s. • If y ou ma k e a mistake , pre ss " to clear it, and then mak e the corr ect entr y .
hp fax 12 40 ser ies chap te r 3 34 fax This selects Pr int Report and then se lects Aut omatic Reports Se tup. 3 Pres s ! to scr oll through the f ollow i ng r eport t ype s: – Ever y E rror : prints whene ver there is any kind of fax er ror (default) .
user guid e use the fax fea tures 35 fax generate reports manuall y Y ou can manuall y gener ate re ports about y our HP F ax, suc h as the status o f the last fax y ou sent, a list of progr ammed spe ed-dial entries , or a Self-T est Report for diagnosti c purposes.
hp fax 12 40 ser ies chap te r 3 36 fax set up speed dialing Y ou can assi gn speed-dial entr ies to fr equentl y used fax n umbers. U se the one - touch speed di al buttons on the fro nt panel to quickl y send fax es. Y ou can also pres s Speed Dial to scr oll through and select f rom the list o f speed-dial entries.
user guid e use the fax fea tures 37 fax add group speed-dial entr ies This f eature allo ws y ou cr eate groups o f up to 50 indiv idual speed-dial entr ies so that y ou can send black -and-white f axes to s pecif ic gr oups of pe ople with one speed-dial button.
hp fax 12 40 ser ies chap te r 3 38 fax 3 Pres s " or ! to scr oll through the speed-d ial entrie s, and then pre ss OK to selec t the appr opri ate entry . 4 When the curr ent fax number appears, press " to er ase it. 5 Reenter the fax number .
user guid e use the fax fea tures 39 fax re solution for f axes that y ou are sending in black and w hite. All color f axes w ill be sent u sing Fine r esoluti on. T he follo wing F ax Res olution settings ar e av ailable: • F ine: this is the default se ttin g.
hp fax 12 40 ser ies chap te r 3 40 fax 4 Pres s Fa x until Ligh te r/D ar ker appears in the top line of the displa y . The r ange of values appears as a c irc le on a scale on the display . 5 Pres s " to lighten t he fax or ! to darken it . The c irc le mov es left or righ t as you pr ess a button .
user guid e use the fax fea tures 41 fax set fax options Ther e are n umerous f ax options that you can set , such as contr olling whether the HP F ax redi als a busy number a utomaticall y . When yo u make c hanges to the follo wing options , the new setting becomes the defa ult.
hp fax 12 40 ser ies chap te r 3 42 fax set the paper size for r eceived fax es Y ou can selec t the paper siz e for r ecei ved fax es. T he paper si z e selected should match w hat is loaded in y our paper tra y . F axes can be pr inted on letter , A4, o r legal paper only (var ies by country/regi on) .
user guid e use the fax fea tures 43 fax adjust the phone lin e monitor volume The Ph one Line Monitor V olume setting allow s you t o control the v olume of the dial tones and f ax tones . Y ou can select L ow , M edium, o r High . The default setting is Medium .
hp fax 12 40 ser ies chap te r 3 44 fax change t he answer ri ng pat tern (distinctive r inging) Many pho ne companies o ffer a distincti ve r inging featur e that allow s yo u to hav e sev eral phone n umbers on one phon e line.
user guid e use the fax fea tures 45 fax 3 Pres s ! to select Redi al or No Redial . 4 Pres s OK . set automatic reduction for incoming fax es T h i s s e t t i n g d e t e r m i n e s w h a t y o u r H P F a x d o e s if it re ceiv es a fax that is too lar ge for the default paper si z e.
hp fax 12 40 ser ies chap te r 3 46 fax use err or correction mode Err or Cor rection Mode (E CM) eliminates data lost due to poor p hone lines by detecting er ror s that occur during tr ansmission and aut omatically r equesting re transmissi on of the err oneous por tion .
user guid e use the fax fea tures 47 fax use caller ID Caller ID Mode allo ws y ou to vi ew the phone n umber or names of callers on the fr ont panel display , i f y ou subscr ibe to Caller ID servi ce through y our phone company . Note: Caller ID servi ce is available thr ough your phone company .
hp fax 12 40 ser ies chap te r 3 48 fax to add junk f ax numbers 1 Pres s Setup . 2 Pres s 4 , then pre ss 8 . This selects Ad vanced Fax Setup and then Junk Fax Numbers . 3 Pres s ! to select Add , and then press OK . The mo st recentl y recei ved Caller ID number a ppears on the display .
user guid e use the fax fea tures 49 fax 3 Pres s ! to select o ne of the follo wing opti ons: –O n : select this opti on to acti vate Back up F ax Recepti on.
hp fax 12 40 ser ies chap te r 3 50 fax.
4 51 copy use the copy f eatures The HP F ax enables yo u to produce high-quality color and black -and-white copies on plain paper , photo paper , and transpar encies . Y ou can enlarge or r educe the si ze o f an ori ginal to fit a s pecif ic paper si ze and ad just the cop y’s darkness .
hp fax 12 40 ser ies chap te r 4 52 copy increase cop y speed or qualit y The HP F ax prov ides three options that affect copy speed and quality . • Normal: deli ver s high-quality output and is the recommended setting fo r most of y our copy ing. Nor mal copies f aster than Best .
user guid e use the cop y features 53 copy 3 Pres s Copy until Set New Def aults appears in the top line of the display . 4 Pres s ! until Ye s appears. 5 Pres s OK to save the settings. 6 Pres s Star t Blac k or Start Colo r to mak e a copy w ith the new defa ult set tin gs.
hp fax 12 40 ser ies chap te r 4 54 copy mak e multiple copies of the same original 1 Load y our ori ginal face do wn and top f irst in the documen t feeder tra y . F or more inf ormatio n, see load originals on page 15. 2 Pres s Copy until Number of Copies appears in the top line of the displa y .
user guid e use the cop y features 55 copy reduce or enlar ge 1 Load y our ori ginal face do wn and top f irst in the documen t feeder tra y . F or more inf ormatio n, see load originals on page 15. P osition the or iginal in the center of the doc ument feeder tr ay and mo ve the paper guides ne xt to it.
hp fax 12 40 ser ies chap te r 4 56 copy 3 Pres s ! until Legal > Ltr 7 2% appea rs. 4 Pres s Star t Blac k or Start Colo r . The HP F ax redu ces the siz e of your o riginal to f it within the pr intable ar ea of the letter paper , as sho wn below .
user guid e use the cop y features 57 copy The HP F ax slightly r educes the si z e of y our original t o fit w ithin the printable ar ea of the let ter or A4 paper , as show n below .
hp fax 12 40 ser ies chap te r 4 58 copy enhance light areas o f your cop y Use Ph oto enhancements to enhance ligh t color s that might otherw ise appear white .
user guid e use the cop y features 59 copy enhance the colors of y our original Use C olor Intensity to adju st the lightnes s and darkness o f the copies y ou mak e. 1 Load y our ori ginal face do wn and top f irst in the documen t feeder tra y . F or more inf ormatio n, see load originals on page 15.
hp fax 12 40 ser ies chap te r 4 60 copy.
5 61 order supplies order supplies Y ou can order pr int car tridge s, recommended types of HP paper , and HP Fax accessor ies online fr om the HP website .
hp fax 12 40 ser ies chap te r 5 62 order supplies T o order in ot her cou ntries/regions, call t he phone number for your countries/ re gions. The numbers list ed below are c urr ent as of the publication date of this guide .
6 63 maintain maintain y our hp f ax The HP F ax r equires little maintenance . Sometimes y ou might wan t to clean the glass and th e white strip on back of the lid to remo ve surface dust and ens ur e that y our co pie s and scans re main clear . Y ou mi ght also want to r eplace, align, or clean y our print car tri dges fr om time to time.
hp fax 12 40 ser ies chap te r 6 64 maintain 2 Clean the glass w ith a soft cloth or spo nge slightly mo istened with a nonabr asi ve glass cleaner . Caution! Do not use abrasi ves , ac etone , benzene , or carbon tetr achlor ide on the glass; thes e can damage it.
user guid e mainta in you r hp f ax 65 maintain 2 Clean the w hite strip w ith a soft cloth or spo nge slightly mo istened with a mild soap and warm w ater . 3 W ash the strip gen tly to loose n debris; do not sc rub the str ip. 4 Dry the strip w ith a chamo is or soft cloth .
hp fax 12 40 ser ies chap te r 6 66 maintain Do not open the pr int carr iage access door o f the HP Fax unles s necessary . This uncaps the no zzles and expose s them to air . The print cartridge s have mic ro scopic nozzles that can c log when expo sed to the air for more than a fe w minutes.
user guid e mainta in you r hp f ax 67 maintain 4 Chec k the Self-T est R eport for s treaking or w hite lines in the color bar s. Mak e sure that the color bars ha ve ev en consistency and the lines of color ex tend acr oss the page . – Y ou w ill find fo ur color bars on the self-test repo r t: black , cyan , magenta , and yello w .
hp fax 12 40 ser ies chap te r 6 68 maintain 1 T urn on the HP F ax, and then lift open the print-carr iage access door . The pr int carri age mov es into v ie w . 2 After the carr iage stops mo ving , push dow n on the top of the print cartridge to r elease it, and then pull it to war d you out of its slot .
user guid e mainta in you r hp f ax 69 maintain Caution! Do not tou ch the gold-color ed contac ts or ink nozzles. Once y ou have r emo ved the plasti c tape, ins tall the print cartri dge immediatel y to pre ven t the ink fro m drying in the nozzles .
hp fax 12 40 ser ies chap te r 6 70 maintain align the print cartridges The HP F ax prompts y ou to align print cartridges e very time you install or r eplace a prin t cartridge . Y ou can als o align the pr int cartri dges at an y time fr om the fr ont panel.
user guid e mainta in you r hp f ax 71 maintain A test page is printed as the pr int car tri dges are cleaned . Recy cle or discar d the page. If copy or print quality stil l seem poor after y ou clean the print cartridges , try cleaning the pr int car tri dge contacts bef ore r eplac ing the print cartridge that is affec ted.
hp fax 12 40 ser ies chap te r 6 72 maintain 7 Clean onl y the contac ts. Do not clean the nozzles . 8 P lace the print cartri dge back into the car riage . 9 Repeat if necessary for the other print cartr idge. 10 Close the pr int-c arr iage access door and plug in the HP F ax.
user guid e mainta in you r hp f ax 73 maintain set the scroll speed The S cr oll Speed option lets you contr ol the rate that te xt message s scr oll fr om ri ght to left in the fr ont panel display . F or ex ample, if the mes sage is long and does not comp letely f it in the fr ont panel displa y , it will need to s cr oll.
hp fax 12 40 ser ies chap te r 6 74 maintain set the language and countr y/region Normall y the language and country/re gion for y our HP F ax is set w hen y ou firs t set up y our dev ice . How ev er , yo u can change it at any time . 1 Pres s Setup .
7 75 fax s etup fax se t up After completing all s teps in the Setup P oster , use the instruc tions in this secti on to complete y our fax setup . P lease keep y our Setup P oster for later us e.
hp fax 12 40 ser ies chap te r 7 76 fax setup fax ing from a D SL line If y ou hav e a digital subscr iber line (DSL) service thr ough y our phone company , use the instructio ns in this section to co nnect a DSL filter betw een the telephone wall j ack and your HP Fax.
user guid e fax set up 77 fax s etup fax ing with a PBX phone sy stem or an ISDN line If y our telephone line has a PBX sy stem , make sur e you dial the n umber for an outside line bef ore dialing the f ax number . Caution! Many digital PBX s ystems include a call-waiting tone that is fac tory-set to “ on.
hp fax 12 40 ser ies chap te r 7 78 fax setup how to cho ose t he right fax se tup fo r your offi ce Caution! Pl ea s e ref er t o how to tell if the follo wing instructions apply to y ou on page 77 be fore follo wing an y of these instruc tions.
user guid e fax set up 79 fax s etup 3 Do you ha ve a PC modem on the sam e telephone line as your HP F ax? ! Y es, I ha ve a P C modem. ! No . Here is ho w to determine if y ou have a P C modem.
hp fax 12 40 ser ies chap te r 7 80 fax setup selec t y our fax setup case fr om this tabl e No w that you ha ve ans wer ed all of the questi ons about the equipment and servi ces that shar e the phone line with y our HP F ax, you ar e read y to choo se the best s etup case for your office.
user guid e fax set up 81 fax s etup case A: separate f ax line (no voice calls recei ved) If y ou have a separ ate fax line on w hich y ou r eceiv e no voi ce calls, and y ou hav e no other equipment connected o n this phone line, connec t your HP Fax as descr ibed in this section .
hp fax 12 40 ser ies chap te r 7 82 fax setup case B: faxing w ith a distinc tiv e r ing ser vice on the same line If y ou subsc ribe to a distinc tiv e ring serv ice thr ough your phone com pany that.
user guid e fax set up 83 fax s etup case C: shared v oice/fax line If y ou rece iv e both vo ice calls and f ax calls at the same phone numb er , and you hav e no other offi ce equipment (or vo ice mail) on this phone line , connect y our HP F ax as desc ribed in this secti on.
hp fax 12 40 ser ies chap te r 7 84 fax setup case D: fax line shared w ith PC modem (no v oice calls rec e ived ) If y ou have a fax line on whi ch y ou re ceiv e no vo ice calls, and y ou also ha ve a PC modem connec ted on this line , conne ct your HP F ax as descr ibed in this section.
user guid e fax set up 85 fax s etup Caution! If yo u do not turn off the aut o fax rece iv e setting in you r PC modem so ft war e, y our HP F ax will not be able to r ecei ve faxes.
hp fax 12 40 ser ies chap te r 7 86 fax setup off ice. F or more inf ormation about ho w to tell the diff erence between the cords, see I hav e diffic ulties when sending faxes and when receiv ing faxes. on page 105. 5 If y our PC modem ’s software is s et to automaticall y rece ive f axes to y our compute r , turn off that setting .
user guid e fax set up 87 fax s etup Caution! If y ou do not connect y our answ ering mac hine directl y to y our HP Fax, f ax tones fr om a sending fax mac hine could be re c or ded on your answ ering mac hin e , and you pr obably w ill not be able to rece iv e faxes w ith your HP F a x.
hp fax 12 40 ser ies chap te r 7 88 fax setup case G: shared v oice/fax line w ith PC modem and answ ering machine If y ou rece iv e both vo ice calls and f ax calls at the same phone numb er , and you also hav e a PC modem and answ ering mac hine connected on this phone line, connect y our HP Fax a s descr ibed in this section .
user guid e fax set up 89 fax s etup 4 Using the phone cor d supplied in the bo x with y our HP F ax, connect one end to your te lephone wall jack , then connect the other end to the port labeled “1-LINE” on the back o f your HP F ax.
hp fax 12 40 ser ies chap te r 7 90 fax setup case H: shared v oice/fax line w it h vo ice mail Note: The HP F ax cannot rece iv e faxes a utomaticall y if you hav e a vo ice mail servi ce, so y ou mus t be available to r espond in person (man ually) to incoming fax calls .
user guid e fax set up 91 fax s etup case I: shared v oice/fax line w ith PC modem and v oice mail Note: The HP F ax cannot rece iv e faxes a utomaticall y if you hav e a vo ice mail servi ce, so y ou mus t be available to r espond in person (man ually) to incoming fax calls .
hp fax 12 40 ser ies chap te r 7 92 fax setup 5 Pr ess the Answer Mode button on the fr ont panel until TEL appear s on the display . 6 If y our PC modem ’s software is s et to automaticall y rece ive f axes to y our compute r , turn off that setting .
8 93 troubleshooting tr oubl eshooting infor mation This sec tion contains trou bleshooting informati on for the HP F ax 1 2 40 Serie s (H P Fax) . Sp ecific i n forma tion is provided for i ns tal la tio n a nd c on figu ratio n topi cs. R efer ences to our online tro ubleshooting help ar e pro vi ded for operati onal topics .
hp fax 12 40 ser ies chap te r 8 94 troubleshooting installation troubleshooting Use this sec tion to sol ve an y pr oblems you migh t encounter while installing the HP F ax. problem possible cause and solution I r eceiv ed a message on the fr ont panel display to atta ch the fr ont pa nel cov er .
user guid e tr oubleshooting inf ormation 95 troubleshooting The front p ane l displa ys the wr ong language . The HP F ax has been set up with the incorrect language or country/regi on. Usuall y , you s et the language and country/r egion when y ou firs t set up the HP Fax.
hp fax 12 40 ser ies chap te r 8 96 troubleshooting My HP F ax does not po we r on. • The HP F ax may not be pr operl y connected to a po wer supply . – Mak e sure the connecti on fr om the pow er outlet to the HP F ax is firml y connected. P lug the pow er cord int o a gr ounded pow er outlet , sur ge protec tor , or po wer strip .
user guid e tr oubleshooting inf ormation 97 troubleshooting paper jams problem pos sible cause and solution P aper has jammed in the automati c document feeder .
hp fax 12 40 ser ies chap te r 8 98 troubleshooting print cartri dg e problems problem possible cause and solution The HP Fax d oes no t pr int satisfact oril y . F irst c heck to see whe ther the print cartridge is ou t of ink. T o do this, see print a self-test report on page 66.
user guid e tr oubleshooting inf ormation 99 troubleshooting cop y problems problem pos sible cause and solution Copies a re fade d o r colors ar e dull. • The C opy Quality setting f or the HP Fax is s et to F ast . • The L ighte r/D ark er setting fo r the HP Fax is se t too light .
hp fax 12 40 ser ies chap te r 8 100 troubleshooting Copies have hor iz ontal smears . • The pr int cartridge s might hav e a fiber buildup or mi ght be lo w on ink. Pr int a Self- T est R eport. If the r eport sho ws that the ink looks as if something has bru shed up against it, c lean the prin t cart ri dges.
user guid e tr oubleshooting inf ormation 101 troubleshooting Nothing happens when I try to copy . • The HP Fax is tu rned off. Look on the HP Fax front panel. If the display is blank and n o lights ar e on, the HP Fax is tu rned off . Mak e sure the po wer cor d is connected and plugged into a po wer outlet .
hp fax 12 40 ser ies chap te r 8 10 2 troubleshooting The entir e printout is slanted or sk ew ed. • The paper guide is not position ed correc tly , so paper is not feeding co rr ectly . Mak e sure the pape r guide is clo se to the left edge o f the paper withou t bending the paper .
user guid e tr oubleshooting inf ormation 103 troubleshooting The las t page of my documen t does not pr int . • The paper tr ay is empty or the HP Fax has a paper jam. Mak e sure pa per is loaded in the paper tr ay and that y ou do not hav e a paper jam.
hp fax 12 40 ser ies chap te r 8 104 troubleshooting fax probl ems Use this section to solv e any pr oblems y ou might encou nter while s etting up you r HP F ax for f axing . F or infor mation about ho w to set up y our HP F ax for fax ing, s ee fax set up on page 7 5.
user guid e tr oubleshooting inf ormation 105 troubleshooting I hav e diffic ulties when sending fax es and w hen rec eiv ing faxes. • Mak e sure y ou connected the HP F ax fr om the port labeled “1-LINE” to y our telephone wa ll jack using the phone cor d supplied in the bo x with y our HP F ax .
hp fax 12 40 ser ies chap te r 8 106 troubleshooting I hav e diffic ulties when sending fax es and w hen rec eiv ing faxes. (contin ued) • Make sur e you ha ve corr ectly co nnected the HP Fax to the telepho ne wall jac k, and co rr ectly co nnected an y additional equipment and s ervices that shar e the phone line with y our HP F ax.
user guid e tr oubleshooting inf ormation 10 7 troubleshooting I cannot r eceiv e fax es, but I can send faxes. • The R ings to Answ er feature might not be set to answ er af ter the appropr iate number of rings fo r your off ice setup . F or more inf ormation , see how to choose the right f ax setup for you r o f fi ce on page 7 8.
hp fax 12 40 ser ies chap te r 8 108 troubleshooting I cannot r eceiv e fax es, but I can send faxes. (contin ued) • If y ou are not u sing a distinctiv e ring se r vi ce, c heck to mak e sure that the Ans wer R ing P a ttern featur e on your HP F ax is set to All Ring s.
user guid e tr oubleshooting inf ormation 109 troubleshooting front panel messages print cartridge message s I hear stati c on my telepho ne line ev er since I connect ed the HP F ax.
hp fax 12 40 ser ies chap te r 8 110 troubleshooting alignment messag es Cartridge error . See pr oduct doc umentation f or details . • One or both of the prin t car tri dges is hav ing a pr oblem. Deter mine whi ch print cartridge is e xper ienc ing the pr oblem and re pl a c e i t.
user guid e tr oubleshooting inf ormation 111 troubleshooting fax mes sages Alignment failed . Please try again. The alignment pr ocedure can f ail for se ver al rea sons: • Alignment page is placed incorr ectl y in the document feeder tr ay . • Alignment page has been mar ked or cr eased .
hp fax 12 40 ser ies chap te r 8 112 troubleshooting copy mes sag es Can ’t pr int fax . W rong paper detec ted. R eplace paper . Pres s OK to contin ue . An incorr ect paper si ze is loaded in the paper tra y . The HP F ax can only print f axes on letter , A4, or legal paper .
user guid e tr oubleshooting inf ormation 113 troubleshooting gener al stat us messages mess age soluti on Open door . Clear carr iag e jam, and then press OK .
hp fax 12 40 ser ies chap te r 8 114 troubleshooting automatic doc ument fee der messa ges seve re error messages Memory full; pr ess OK . The memory is full or the HP F ax has too many f axes stor ed in memory . Print the f axes st ored in memory . Or , you can unplug the HP Fax to delete all fax es stor ed in memory .
user guid e tr oubleshooting inf ormation 115 troubleshooting fax log error cod es Use the t able below to help y ou inter pre t the codes that appear in the results column of the fax log . See gen era te rep or ts m an ua lly on page 35 for infor mation on pr inting the fax log .
hp fax 12 40 ser ies chap te r 8 116 troubleshooting 344 - 348 ( 3 49 - 353 E C M ) 354 - 355 The t elephone connection w as lost . 356 - 36 1 (3 6 2 -36 6 ECM) The r eceiv ing fax machine prematur ely ended the session . 36 7 - 37 2 ( 373 - 37 7 E C M ) 378 - 3 8 0 Ther e was a communi cation err or with the r ecei ving fax mac hine.
9 117 technical information tec hnical infor mation The tec hnical spec ificati ons and internatio nal regulatory infor mation for y our HP F ax are pr ovi ded in this section .
hp fax 12 40 ser ies chap te r 9 118 technical information paper siz es print margin specifications fax specifications • W alk-up bla ck and white and co lor fax capability • Up to 9 9 speed dials (var ies b y model) • Up to 200 page memory (based on ITU- T Te st Image #1 at standard r esoluti on.
user guid e technical information 119 technical information po wer specifications • P ower consumpti on: 50 W max imum • Input v oltage: A C 100 to 2 40 V , 0.
hp fax 12 40 ser ies chap te r 9 120 technical information F or more inf ormation on ENERG Y S T AR guidelines, go to the f ollow ing website: www .ene rg ysta r .go v paper use This pr oduct is suited fo r the use of rec ycled pa per according to DIN 19 309 .
user guid e technical information 121 technical information reg u l a to r y n o ti c e s The HP F ax meets produc t requir ements fr om regulatory agenc ies in your country/r egion. This sec tion contains the f ollow ing topics: • regulatory model identification number on page 121 • notice to users of the U .
hp fax 12 40 ser ies chap te r 9 12 2 technical information The T elephone Consumer Pr otecti on Act of 19 91 makes it unla wful for an y person t o use a computer or other electr onic dev ice, inc lu.
user guid e technical information 12 3 technical information Le numér o REN (Ringer E quivale nce Number) attribué à c haque appar eil terminal f ournit une indication sur le nombr e maximal de ter minaux qui peu vent êtr e connectés à une interface téléphon ique.
hp fax 12 40 ser ies chap te r 9 12 4 technical information declaration o f conformity Accor ding to IS O/IEC Gui de 22 and EN 4 5014 Manuf acturer’s name and address: Hew lett -P a ck ard C ompan y.
10 12 5 support hp f ax 12 40 series support Hew lett -P ackar d pro v ides Interne t and phone support for y our HP F ax. This sec tion contains the f ollow ing topics: • g et support and oth er in.
hp fax 12 40 ser ies chap te r 1 0 12 6 support 4 If yo u are still e xperi encing pr oblems and need to speak w ith an HP Cust omer Support Repr esentati ve , do the follo wing: a. Hav e the specifi c name of your HP F ax, as it appears on the fr ont panel , av ailable.
user guid e hp fax 12 40 seri es support 12 7 support prepar e y our hp fax fo r shipment If after contac ting HP Cu stomer Support or r eturning to the point o f purcha se, y ou are requested to sen d your HP Fax in for service, please follow the steps be low to avoid further damage to the HP pr oduct.
hp fax 12 40 ser ies chap te r 1 0 12 8 support 9 Make sur e the paper tr ay exte nder is in its closed po sition, and then f old the paper tra y door up until it snap s into place. This places the HP F ax in its fully c losed position , as sho wn below .
11 12 9 warranty in formation w arr ant y infor mation Y our HP Fax come s with a limited w arranty that is desc ribed in this secti on. Info rmation about ho w to obtain w arranty serv ice and how y ou can upgr ade your standar d fact ory war ranty is also pr ov ided.
hp fax 12 40 ser ies chap te r 1 1 130 warra nt y i nfo rm at io n Outside the U .S ., please call your local HP Customer Support off ice. S ee call in Canada on page 12 6 for a list of int ernational C ustomer Suppo r t numbers . retur ning your hp f ax for service Bef ore r eturning your HP F ax for serv ice, y ou must call HP Customer Support .
user guid e war ranty inf ormation 131 warranty in formation limitations of warr anty T O THE EXTENT ALL OWED B Y L OCAL L A W , NEITHER HP NOR IT S THIRD P ARTY SUP PLIER S MAKE ANY O THER W ARRANTY .
hp fax 12 40 ser ies chap te r 1 1 13 2 warra nt y i nfo rm at io n.
13 3 inde x Numerics 4 by 6 inch (10 b y 15 cm) bor derless ph otos fit to pa g e, 55 A align ink ca r tr idge, 95 align pr int cartri dge, 70 , 95 ans wer call waiting calls , 30 ans wer mode , 24 an.
index hp fax 12 40 ser ies 134 ans wer r ing patter n, 44 automati cally r eceiv e , 24 block j unk fax numb ers, 47 bus y , 44 bus y line, 111 caller ID, 47 cancel, 49 cancel forwar d, 43 cancel sc h.
index user guid e 13 5 K ke ypad, enter text , 32 L labels load, 12 language setup, 95 light copy , 99 lighten faxe s, 39 lights trou bleshooting, 93 load paper , 11 M maintenance , 63 align pr int ca.
index hp fax 12 40 ser ies 13 6 self -t est, 66 r eprint f axes in memory , 49 res e t p owe r e rro r , 11 4 res o l ut i o n, 38 fax, 38 re store fac tor y defaults, 72 ret ur n you r HP Fa x, 130 r.
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Visit the hp fax infor mation center It has ev erything y ou need to get the mos t value fr om y our HP F ax. • T echni cal Support • Supplies and Order ing Informati on • Pr ojec t Tips • W ays to Enhance Y our Produc t www .hp.com/support © 2004 Hew lett -P ack ard Dev elopment Company , L.
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In een situatie waarin je al een beziter van HP (Hewlett-Packard) 1240 Series bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de HP (Hewlett-Packard) 1240 Series kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met HP (Hewlett-Packard) 1240 Series . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
