Gebruiksaanwijzing /service van het product 20-B013W van de fabrikant HP (Hewlett-Packard)
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Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contai ned herein is subject to change without notice. The only warra nties for HP products and services are set forth in the express warranty stateme nts accompanying such products and services.
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1 Getting information Type of informati on Where to find ● Set up your computer. Quick Setup (this Guid e) ● Use the computer. ● Connect to the Interne t. Quick Setup (this Guid e) ● Recover factory settings. Troubleshooting and Maintenance Guid e on your co mputer.
Type of informati on Where to find ● Connect to a TV. Watching and Recording TV Select the HP Support Assistant app on the Start scre en, select My computer , and then select User guides . If the guide is not av ailable there, visit http://www.hp.com/ go/con tactHP.
2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away fro m water, dust, moisture, and soot. These can increase the in side temperature, or ca n cause fire or electrocution.
a. Find out what operating system and version your computer is currently running. (From the Start scre en, type c , select Control Panel , select System and Security , and then select System . T he operat ing system and version are s hown und er Specifications.
NOTE: Use only licensed original softw are. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.
3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC featu res audio con nectors (headphone and Audio Out ) that are optim ized for Beats Audio™ headphone s and external audio systems (purch ased separately).
Using the HDMI port cont rols (select models only) The right side of you r computer may contain an HDMI port and volume control buttons. Un less a device is plugge d into the HDMI port, the volume controls have no function ality.
4 Maintaining your computer Cleaning procedures Keeping your computer system free of du st, dirt, and heat will prolong its life. ● Dust, pet hair, and othe r particles can build up , creat ing a blanket effect; as a result, compo nents can overheat or, in the ca se of the keyboard and mouse, not work smoothly and effective ly.
Cleaning the keyboar d and mouse When cleaning the keyboard ke ys, use a low setting on a battery-power ed vacuum cleaner, to avoid removing key cap s and springs. 1. Vacuum between the keys of the keybo ard and along the grooves. 2. Use a clean, dry cloth and iso propyl (rubbing) alcoho l to clean buildup on the keyboard keys and along its edges.
5 Troubleshooting Refer to the documentation p rovided by the p roduct manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. Th e following tables prese nt some issues you might encounter while installin g, starting up, or us ing your computer and possible solutions.
Symptom Possible solution Computer seems to be locked up and is not resp onding. Use the Task Manager to close any pr ograms not respond ing, or restart th e computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager .
Power Symptom Possible solution Computer does not turn off when the Power button is pressed . Press and hold the Power button u ntil the computer tu rns off. Check Power Settings. Compute r shuts down automatically. ● The computer might be in an exceedingl y hot enviro nment.
Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by th e computer. Use the mouse to tur n off the computer, unp lug and reconne ct the keyboard to the back of your computer, and then r estart your computer.
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mouse with in range of the receiver, approximately 3 meters (10 f eet) for normal u se, and within 30 cm (12 inches) during initial setup or for re -synchronization.
Speakers and sound Symptom Possible solution No sound is produced. 1. From the Start screen, type c , select Control Panel , and then select System a nd Security . 2. Under Action Center , select Troubleshoo t common computer probl ems , and then select Troubleshoo t audio playback .
Symptom Possible solution I cannot connect to the Internet. 1. From the Start screen, type c , and then s elect Control Panel . 2. Under Network and Intern et , select Connect to the Internet . Verify that you are using the proper cables for your In ternet connection type.
Software troubleshooting To repair software problem s, try these methods: ● Turn the computer off completely and then tu rn it on again. This is the easiest (and sometimes the best) wa y. ● Update the drivers (see Updati ng de vice drivers, following) .
Software program and hardware driver reinstallation If any of your factory-install ed software programs or hardware drivers are damaged, you can reinstall them by using the Reco very Manager program (select mod els only).
6 Support information Ways to get help Easy to reach. Easy to us e. Award-winn ing HP Customer Suppo rt is our promise to help you get the most from your compu ter. Whether with to ols located on your compute r, from information on the web, by ph one, or through your local retailer, you’ll find what you need.
Where to get help 1. Use Windows Help and Sup port for help with hardware a nd software questions. From the Start screen, type h , and then select Help and Support . 2. Use Support Assistant. From the Start screen, type h , and then select HP Support Assistant .
Customer support for repairs If your computer needs to be repair ed or to have parts replaced, you have two choices: ● You can easily replace many of your computer part s that are considered consume r replaceable. T his is the fastest meth od of repair, as many times we can se nd the part directly to your home or business in a few days.
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Printed in The power to ma ke a change Thank you for your purchase. H P is dedicated to pr oducing the highest quality, best performing, and easi est to use computers in the world. HP also designed this product with the environmen t in mind. But to reduce its impact even further, we need your help.
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Als u nog geen HP (Hewlett-Packard) 20-B013W heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens HP (Hewlett-Packard) 20-B013W vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding HP (Hewlett-Packard) 20-B013W leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over HP (Hewlett-Packard) 20-B013W krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van HP (Hewlett-Packard) 20-B013W bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de HP (Hewlett-Packard) 20-B013W kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met HP (Hewlett-Packard) 20-B013W . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
