Gebruiksaanwijzing /service van het product 2100 M van de fabrikant HP (Hewlett-Packard)
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LaserJet 2100 2100 M 2100 TN Printers HP User Guide.
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HP LaserJet 2100, 2100 M, and 2100 TN Pr inters User Guide _________________.
Hewlett-P ackard Compan y 11311 Chinden Boule vard Boise, Idah o 83714 U .S .A. © Copyright Hewlett - Pack ard Company 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the cop yright laws .
EN iii HP Support Online Services: for 24-hour access to inf or mation ov er your modem, we suggest these services: W orld Wide W eb URL - Printer drivers, updated HP printer software , plus product and suppor t inf or mation ma y be obtained from the fo llowing URLs : in the U .
iv EN HP Service Information: T o locate HP- Authorized Dealers , call 1-800-243-9816 (U.S .) or 1-800-387-386 7 (Canada). HP Service Agreements: Call 1-800-835-4747 (U .
EN v Customer Support W orldwide Customer Support and Product Repair Assistance for the U .S. and Canada: (Refer to the service and support chapter of this user guide f or additional pr oduct repair information.
vi EN In - country suppor t number s: If y ou require suppor t after your w arranty has e xpired, additional product repair services, or if your country is not listed below , see “Worldwide Sales and Service Offices.
EN vii Contents 1 Printer Basics Getting to Know the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Software . . . .
viii EN Reloading Media into Tray 2 or Optional Tray 3 . . . . . . . . . . . . . . . 32 Changing Paper Size in Tray 2 or Optional Tray 3 . . . . . . . . . . . . . 33 Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EN ix Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . .
x EN VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . .
EN Chapter 1 Printer Basics 1 1 Pr inter Basics Getting to Know the Printer This chapter provides inf ormation in the following areas: l Printer Features l Printer Software l Control P anel l Printing.
2 Chapter 1 Printer Basics EN Printer Features F ast Print Speed l 10 pages-per-minute printing (with Intel 80960JD RISC-based fo r matter). Excellent Print Quality l T rue 1200 x 1200 dots per inch (dpi) text and g raphics.
EN Chapter 1 Printer Basics 3 A utomatic Language Switching l When optional printer languages (such as PS emulation) are installed, the printer automatically deter mines and s witches to the appropriate language for the print job .
4 Chapter 1 Printer Basics EN Printer Software The printer comes with helpful software including printer dr ivers and optional software . The pr inter drivers (Windo ws) and PPDs (Macintosh and Windows) pro vided must be installed to take full adv antage of the pr inter’ s f eatures.
EN Chapter 1 Printer Basics 5 Windows Installation 1. Run the install program by f ollowing the instructions for y our Windows ver sion. Note If you don’t ha ve a CD-R OM drive, see page 13 f or instructions. 2. Select installation type . The installer pro vides three options for software installation.
6 Chapter 1 Printer Basics EN 3. Register your printer with HP . If you ha ve access to the W orld Wide Web , please tak e a moment to complete the registration f or your HP LaserJet 2100 at the f ollowing website: http://www .hp .com/go/lj2100_register This will help Hewlett-P ac kard better provide suppor t fo r your printer .
EN Chapter 1 Printer Basics 7 Note F or dr iv er only or OEM setup, see the Readme on the installation CD . HP FontSmart Access HP F ontSmar t from the HP LaserJet folder or through the Star t menu. HP F ontSmar t is a font management utility (f or Windows only) which does the f ollowing: l Installs, uninstalls , and deletes fonts .
8 Chapter 1 Printer Basics EN *The software f or these systems is not included on the compact disc with the printer , but is av ailab le from the Inter net. If you do not ha ve access to the Internet, see the HP Suppor t pages at the front of this user guide to obtain this software .
EN Chapter 1 Printer Basics 9 HP JetSend (CD-ROM - Windows 9x/NT 4.0 only) HP JetSend is a new technolog y from Hewlett-P ac kard that allows de vices to communicate with each other simply and directly .
10 Chapter 1 Printer Basics EN Macintosh Installation 1. Run the install program by placing the compact disc in the CD-ROM drive. The installation window will appear on the desktop. Select the correct language and double-c lick the installer icon. Note Virus protection must be tur ned off prior to star ting the installation program.
EN Chapter 1 Printer Basics 11 Software For Macintosh Computers P ostScript Printer Description Files (PPDs) PPDs, in combination with the LaserWriter driver , access the printer f eatures and allow the computer to communicate with the printer .
12 Chapter 1 Printer Basics EN DOS Installation DOS Remote Control P anel 1. Place the compact disc in the CD-ROM drive . 2. From the DOS pr ompt, type x : (where x is the drive letter of the CD-ROM drive), and press Enter . 3. Chang e to the appropriate langua ge directory (for e xample: cdenglish ).
EN Chapter 1 Printer Basics 13 Software Installation Tips I do not have a CD-R OM drive. If you ha ve access to another computer with a CD-R OM drive, y ou can use the MakeDisk utility in Windo ws to create the disks y o u need f or the installation. Follo w the first step of the installation instr uctions, and choose MakeDisk to create the disks .
14 Chapter 1 Printer Basics EN What other software is av ailable to me? See “Printer Software” on page 4 f or descr iptions of the optional printing system software av ailable f or installation. Note Check the ReadMe file pro vided on the compact disc for additional software included and suppor ted languages.
EN Chapter 1 Printer Basics 15 Contr ol P anel Button Usage The printer has two buttons: J OB C ANCEL and G O . Job Cancel Press J OB C ANCEL to cancel a job the printer is currently pr inting. The control panel lights will cycle while the print job is cleared from both the printer and the computer , and then retur n to ready .
16 Chapter 1 Printer Basics EN Light P atterns Light patterns provide both status and error messages. The lights can be in any one of the f ollowing states: Contr ol Panel Light Messa ges The f ollowing control panel messages indicate va r ious conditions of the printer in preparation f or , or during, printing.
EN Chapter 1 Printer Basics 17 Pr ocessing The printer is receiving or processing data. Pressing J OB C ANCEL cancels the current job . One or two pages ma y print as the pr inter clears the print job . The pr inter will return to the ready state after the job has been canceled.
18 Chapter 1 Printer Basics EN P aper Out The attention light is on. The printer is out of paper . The attention light will stay on until paper is added. Pressing the G O or J OB C ANCEL button has no eff ect. P aper Out (requested tra y) The G O light is on.
EN Chapter 1 Printer Basics 19 Continuab le Error Pressing the G O button causes the printer to attempt to recov er from the error and print whatev er it can. If the recov ery is unsuccessful, the printer will retur n to the continuab le error state. See “Continuab le Error” on page 100.
20 Chapter 1 Printer Basics EN Printing with the Infrared P ort (Wireless Printing) The infrared (IR) por t is located on the lo wer ri ght corner of the printer . This por t is compliant with the specifications deter mined by the Infrared Data Association (IrD A).
EN Chapter 1 Printer Basics 21 Printing Instructions 1. Make sure the printer is in ready state (Ready light on). 2. Align an IrDA-compliant computer within 1 meter (3 f eet) of the IR por t. Ensure that the por ts are facing each other with no more than a 15° angle to either the left and right or abov e and below .
22 Chapter 1 Printer Basics EN Interface P orts The HP LaserJet 2100 and the 2100 M printers include two interface por ts: an IEEE-1284 parallel and a LocalT alk por t. The HP LaserJet 2100 TN printer also includes an HP JetDirect 600 N print ser ver card that includes a 10Base-T (RJ-45) port.
EN Chapter 1 Printer Basics 23 Accessories and Or dering Information The f ollowing list of accessories was current at the time of printing. Ordering information and av ailability of the accessor ies ma y change during the life of the printers.
24 Chapter 1 Printer Basics EN Cable and Interf ace Accessories HP JetDirect 600 N EIO Pr int servers Ether net (10Base -T) Ethernet (10Base-T ,10Base2 LocalT alk) T okenRing (RJ-45 and DB9) F ast Eth.
EN Chapter 1 Printer Basics 25 HP LaserJet Labels Letter (8.5 by 11 in.) white labels Letter (8.5 by 11 in.) clear labels A4 (210 by 297 mm) white labels A4 (210 by 297 mm) clear labels Call an authorized HP dealer for label sizes and a vailability . T ransparency Film Letter (8.
26 Chapter 1 Printer Basics EN.
EN Chapter 2 Printing Tasks 27 2 Pr inting T asks Overview This chapter e xplains your printing options and gives common printing tasks: l Preparing for Printing l Media Input Options l Loading Media .
28 Chapter 2 Printing Tasks EN Preparing f or Printing Pur chasing P aper and Other Media HP LaserJet printers produce excellent print quality documents. Y ou can print on a variety of pr int media, such as paper (including up to 100% recycled fiber content paper), env elopes, labels , overhead transparencies , and custom-sized media.
EN Chapter 2 Printing Tasks 29 Media Input Options The printer comes with two paper tra ys. By def ault, the pr inter dra ws first from T ray 1. If T ra y 1 is empty , the printer draws from T ra y 2 (or optional T ray 3 if it is installed). T ra y 1 Media Sizes T ray 1 adjusts f or sizes from 76 b y 127 mm (3 by 5 in.
30 Chapter 2 Printing Tasks EN T ra y 2 and Optional T ra y 3 P aper Sizes T ray 2 and optional T ra y 3 hav e settings for the f ollowing paper siz es: l A4 l A5 l B5 (ISO and JIS) l Letter l Legal l Ex ecutive l 8.5 by 13 in. See “Changing P aper Siz e in T ra y 2 or Optional T ra y 3” on page 33 to change the paper size .
EN Chapter 2 Printing Tasks 31 Loading Media into T ray 1 T r ay 1 (multi-purpose) holds up to 100 sheets of paper or up to 10 env elopes. 1 Open T r ay 1 b y pulling the front cov er down. 2 Slide out the plastic tra y e xtender . If the media being loaded is longer than 229 mm (9 in.
32 Chapter 2 Printing Tasks EN Reloading Media into T ray 2 or Optional T ra y 3 1 Pull the desired tra y out of the printer . 2 Push down on the metal paper lift plate to lock it in place . 3 Add the media and make sure it is flat in the tra y at all f our cor ners.
EN Chapter 2 Printing Tasks 33 Changing P aper Size in T ra y 2 or Optional T ra y 3 1 Pull the desired tra y out of the printer and remove an y paper . 2 Press on the blue tab on the rear paper length guide to adjust f or the paper length. 3 Adjust the paper length guide so the pointer matches the desired paper size .
34 Chapter 2 Printing Tasks EN 6 Load up to 250 sheets into the paper tra y . Make sure the paper is flat in the tra y at all f our cor ners. K eep the media below the height tabs on the paper length guide in the rear of the tra y . 7 Mov e the paper width guides inward so they touch the media on each side.
EN Chapter 2 Printing Tasks 35 Printing T asks Printing on En velopes CA UTION Bef ore you load env elopes in T ray 1, make sure the y are undamaged and are not stuck together . Nev er use env elopes with clasps, snaps , windows, coated linings, self-stic k adhesives , or other synthetic materials.
36 Chapter 2 Printing Tasks EN 4 Place the env elopes into the tra y shor t-edge in, print-side up. The stamp end must enter the printer first. 5 Slide the width guides inward until they lightly touch the en velope stac k without bending it. The env elopes should be centered between the paper guides and under the tabs on the paper width guides.
EN Chapter 2 Printing Tasks 37 Printing on Labels Only use labels recommended f or laser pr inters, such as HP LaserJet labels. See “Labels” on page 148 f or specifications. l Print labels from T ra y 1. l Load labels print-side up . l Use the rear output tra y for labels .
38 Chapter 2 Printing Tasks EN Printing on T ransparencies Only use transparencies recommended f or use in laser printers , such as HP transparency film. Ordering information is located on page 25. Appendix B lists transparency specifications on page 149.
EN Chapter 2 Printing Tasks 39 Printing on Custom-Sized Media or Cardstoc k P ostcards , 3 by 5 in. (inde x) cards, and other custom-siz ed media can be printed from T ra y 1. The minimum media siz e is 76 by 127 mm (3 by 5 in.) and the maxim um media size is 216 by 356 mm (8.
40 Chapter 2 Printing Tasks EN Printing on Both Sides of Media (Manual Duple xing) l Print the first side of the media as you would normally . l Print the second side from T r a y 1, making sure the printed side is f acing down with the top-edge tow ard the pr inter .
EN Chapter 2 Printing Tasks 41 Long and Short Edg e Manual Duple xing There are two w ays to manually duple x, long edge or shor t edge binding. Long edge manual duple xing prints your document on both sides of the page with the binding on the long edge.
42 Chapter 2 Printing Tasks EN Printing on Special Media Letterhead or Preprinted Forms Orientation T ray 1 letterhead orientation: print-side up , top-edge toward the printer . T ray 2 or optional T ray 3 letterhead orientation: print-side down, top-edge tow ard you.
EN Chapter 2 Printing Tasks 43 Canceling a Print Job A print job can be stopped from a software application, a print queue, or the J OB C ANCEL button. l If the printer has not star ted pr inting, first tr y to cancel the job within the software application that sent the print job .
44 Chapter 2 Printing Tasks EN Software T asks This section lists the common printing tasks that are controlled through the printer software. Some printer drivers do not suppor t all printer features .
EN Chapter 2 Printing Tasks 45 Using the Printer Driver Help Each printer dr iv er has help screens that can be activated from the Help button in the printer driver . These help screens giv e detailed inf ormation about the specific driver being used.
46 Chapter 2 Printing Tasks EN Creating and Using W atermarks The W ater mark options allow y ou to specify that text be placed “under neath” (in the bac kground) of an existing document.
EN Chapter 2 Printing Tasks 47 PCL 6 (Windows NT 4.0) T o use an e xisting watermark 1. Click the Start button, point to Settings, then clic k Printers. Right-click the printer icon and choose Document Def aults. 2. F r om the Eff ects tab , clic k the Watermarks drop-down list.
48 Chapter 2 Printing Tasks EN Windows NT 4.0 PS T o use an existing watermark 1. Access the printer driver . 2. F rom the Adv anced tab , clic k Document Options , then Printer Features to e xpand their subentries.
EN Chapter 2 Printing Tasks 49 Macintosh LaserWriter 8.4 and higher 1. Select P age Setup from the File menu. 2. Click the pop-up and select W atermar k/Overla y . 3. Click on each desired w ater mark option and select the desired setting. T o use your o wn text, type te xt in the custom text bo x.
50 Chapter 2 Printing Tasks EN Printing Multiple P ages on One Sheet of P aper (N-up Printing) Y ou can select the number of pages y ou want to print on a single sheet of paper . If yo u choose to pr int more than one page per sheet, the pages will appear decreased in size and arr anged on the sheet.
EN Chapter 2 Printing Tasks 51 Windows NT 4.0 PS 1. Access the printer driver . 2. F rom the Adv anced tab , clic k Document Options , then Printer Features to e xpand their subentries. 3. Click P ages per Sheet. 4. Select the desired option (1, 2, 4, 6, 9, or 16) in the Change ‘P ages per Sheet’ Setting box.
52 Chapter 2 Printing Tasks EN Setting a Custom P aper Size Use the Custom P aper feature to print on paper siz es other than standard sizes . Custom P aper Siz e Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer dr iv er. 2. F rom the Paper tab , clic k Custom.
EN Chapter 2 Printing Tasks 53 Windows 9x PS 1. Access the printer driver . 2. F rom the Paper tab , scroll to the right of the Paper Size bo x and click Custom P age. 3. Click the Custom b utton. 4. F rom the Custom-Defined Size window , type the name of the custom paper size .
54 Chapter 2 Printing Tasks EN Creating and Using Quic k Sets Quick Sets allo w you to sa ve the current driver settings (f or example , page orientation, n-up pr inting or paper source) f or reuse. F or conv enience, Quic k Sets can be selected and sav ed from most printer dr iv er tabs.
EN Chapter 2 Printing Tasks 55 PCL 6 (Windows NT 4.0) Creating Quick Sets If you are running the printer driver from the server , you need administrator rights to sav e new Quick Sets . 1. Click the Start button, point to Settings, then clic k Printers.
56 Chapter 2 Printing Tasks EN Using EconoMode EconoMode (Sav e T oner) allows the printer to use less toner on each page. Selecting this option will e xtend the lif e of your toner car tridge and reduce your cost per page , but will reduce print quality .
EN Chapter 2 Printing Tasks 57 Macintosh LaserWriter 8.3 1. Select Print from the File menu. 2. Click Options . 3. Select the desired EconoMode setting. 4. Click OK. Macintosh LaserWriter 8.4 and higher 1. Select Print from the File menu. 2. Click the popup f or print options and select Imaging Options.
58 Chapter 2 Printing Tasks EN Choosing Print Quality Settings The printer’ s default print quality setting is Best Quality , which uses 1200 dpi to provide the best combination of print speed and print quality . If yo u need advanced print quality , you can choose custom settings.
EN Chapter 2 Printing Tasks 59 Windows NT 4.0 PS 1. Access the printer driver . 2. F rom the Advanced tab , click Graphics to e xpand its subentries. 3. Click Resolution. 4. Select the desired Resolution option in the Change ‘Resolution’ Setting bo x.
60 Chapter 2 Printing Tasks EN Using Reduce/Enlarge Options Reduce/Enlarge options allow y ou to scale your document to a percent of its normal size. Y ou can also choose to scale your document to fit on letter- or A4-size paper . Reduce/Enlarge Printer Driver Procedure PCL 6 (Windows 3.
EN Chapter 2 Printing Tasks 61 Windows NT 4.0 PS T o reduce or enlarge your document 1. Access the printer driver . 2. F rom the Advanced tab , click Graphics to e xpand its subentries. 3. Click Scaling. 4. T ype the percentage by which you w ant to reduce or enlarge your document in the Change ‘Scaling’ Setting box.
62 Chapter 2 Printing Tasks EN Selecting a P aper Source If your application supports pr inting paper b y source, make the selections from your application. Application settings o verride printer driver settings. Selecting P aper Source Printer Driver Procedure PCL 6 (Windows 3.
EN Chapter 2 Printing Tasks 63 Using REt When REt (Resolution Enhancement technolog y) is on, it refines the print quality of characters by smoothing out jagged edges that can occur on the angles and cur v es of a pr inted image. Choose Off if graphics , par ticular ly scanned images, are not printing clearly .
64 Chapter 2 Printing Tasks EN Windows 9x PS 1. Access the printer driver . 2. F rom the Device Options tab , select the desired Resolution Enhancement option from the Printer Features drop-do wn list. 3. Select the desired Resolution Enhancement option in the Change setting f or ‘Resolution Enhancement’ drop-down list.
EN Chapter 2 Printing Tasks 65 Restoring Default Printer Driver Settings Restoring Defaults Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer dr iv er. 2. In the Quick Sets bo x, click Def aults PCL 6 (Windows NT 4.0) 1. Click the Start button, point to Settings, then clic k Printers.
66 Chapter 2 Printing Tasks EN Printing on Different P aper f or the First P age Note Printing on different paper f or the first page of a print job is av ailable only with the HP PCL 6 printer and Macintosh LaserWr iter driver . Some applications ma y also hav e this feature .
EN Chapter 2 Printing Tasks 67 Note The paper size f or all pages of the print job must be the same in the driver . Macintosh LaserWriter 8.3 1. Select Print from the File menu. 2. Select First F rom and then select the desired tray f or the first page from the pop-up menu.
68 Chapter 2 Printing Tasks EN T ra y Loc king T ray Loc king is a f eature that allows you to “loc k” a tra y so that the only time the printer will draw from that tra y is when it is specifically requested. This is useful when you w ant to put special paper in a tra y , such as letterhead.
EN Chapter 3 Printer Tips and Maintenance 69 3 Pr inter Tips and Maintenance Overview This chapter provides suggestions f or high-quality and economical printing.
70 Chapter 3 Printer Tips and Maintenance EN Managing the UltraPrecise T oner Car tridge HP P olicy on Non-HP T oner Car tridges Hewlett-P ac kard Company cannot recommend use of non-HP toner car tridges, either new , refilled, or remanuf actured. Because they are not HP products, HP cannot influence their design or control their quality .
EN Chapter 3 Printer Tips and Maintenance 71 Redistrib uting the T oner When toner is low , faded or light areas ma y appear on a pr inted page. Y ou ma y be able to tempor ar ily improv e print quality by redistrib uting the toner . The f ollowing procedure ma y allow you to finish the current print job before replacing the toner car tridge.
72 Chapter 3 Printer Tips and Maintenance EN Note If toner gets on your clothing, wipe it off with a dr y cloth and wash clothing in cold water . (Hot w ater sets toner into fabric.) 4 Reinser t the toner car tridge into the printer and close the top cove r .
EN Chapter 3 Printer Tips and Maintenance 73 Cleaning the Printer T o maintain pr int quality , f ollow the cleaning procedures on the f ollowing pages e very time the toner car tr idge is changed or whene ver print quality problems occur . As much as possible, k eep the printer free from dust and debr is.
74 Chapter 3 Printer Tips and Maintenance EN Note Make sure the toner cartr idge is not empty when using the toner car tridge cleaning. A near empty toner car tr idge ma y also cause print def ects. This 10-minute process consumes toner and if used often can reduce toner car tridge life.
EN Chapter 3 Printer Tips and Maintenance 75 Internal Cleaning Pr ocedure Over time , par ticles of toner and paper will begin to accumulate inside the printer . This may cause print quality problems during printing. Cleaning the printer will eliminate or reduce these problems .
76 Chapter 3 Printer Tips and Maintenance EN.
EN Chapter 4 Problem Solving 77 4 Prob lem Solving Overview This chapter helps you troub leshoot printer problems in the f ollowing areas: l T roubleshooting Checklist l T roubleshooting General Print.
78 Chapter 4 Problem Solving EN T roub leshooting Checklist If the printer is not responding proper ly , complete the f ollowing checklist in order . If the pr inter does not pass a step , follo w the corresponding troubleshooting suggestions . T roubleshooting Chec klist Make sure the printer Ready light is on.
EN Chapter 4 Problem Solving 79 Print a shor t document from a software application to verify the computer and printer are connected and are communicating correctly . If the page does not print, check the cable connection between the printer and computer .
80 Chapter 4 Problem Solving EN T roub leshooting General Printing Prob lems T roubleshooting General Printing Pr oblems Symptom P ossible Cause Solution Printer selects media from the wrong tra y . The tra y selection in the software application ma y be incorrect.
EN Chapter 4 Problem Solving 81 The printer prints, but the te xt is wrong, garbled, or incomplete. The parallel cable is loose or def ective. Disconnect the par allel cable and reconnect it. T ry a pr int job you kno w works. If possible, attach the cable and printer to another computer and tr y a print job that you know w or ks.
82 Chapter 4 Problem Solving EN The parallel cable between the computer and the printer is not connected properly . Disconnect and reconnect the parallel cab le. The parallel cab le is defectiv e. If possible , attach the cable to another computer and print a job you kno w works.
EN Chapter 4 Problem Solving 83 The printer does not respond when “print” is selected in the software. The printer is malfunctioning. Check the lights on the printer to determine if the pr inter is indicating an error . The Attention light sta ys on.
84 Chapter 4 Problem Solving EN Printing Special P ages There are special pages within the memor y of the printer that will help you to diagnose and learn about problems with y our printer . Demo P age T o pr int the demo page, press the G O b utton when the pr inter is ready .
EN Chapter 4 Problem Solving 85 Clearing P aper Jams Occasionally , paper can become jammed during a pr int job . Some of the causes include: l P aper tra ys loaded improper ly or ov erfilled. l T ray 2 or optional T ra y 3 is remov ed dur ing a print job .
86 Chapter 4 Problem Solving EN P aper Jam: T oner Cartridg e Area 1 Open the top cov er . CA UTION P aper jams in this area may result in loose toner on the page. If y ou get any toner on your clothes , w ash them in cold water because hot w ater will set the toner into the f abr ic.
EN Chapter 4 Problem Solving 87 Note If the paper is too difficult to remov e or has already entered the output area, remov e the jam as described for the output areas on page 89. 4 When the jammed paper has been remov ed, gently flip down the registration plate .
88 Chapter 4 Problem Solving EN P aper Jam: T ra y 2 or Optional T ra y 3 Paper Feed Area Note If paper has entered the toner car tridge area, f ollow the instructions on page 86. It is easier to remov e paper from the toner car tridge area than the paper feed area.
EN Chapter 4 Problem Solving 89 P aper Jam: Output Areas CA UTION P aper jams in this area may result in loose toner on the page. If y ou get any toner on your clothes , w ash them in cold water because hot w ater will set the toner into the f abr ic.
90 Chapter 4 Problem Solving EN P aper Jam: Removing T orn Pieces of P aper Sometimes a piece of jammed paper can tear when being remov ed. Use the f ollo wing procedure to remo v e any small pieces of paper left in the printer .
EN Chapter 4 Problem Solving 91 Solving Print Quality Pr oblems Print Quality Chec klist General print quality problems can be solv ed by f ollowing the checklist belo w . l Check the printer driver to mak e sure you are using the best av ailable print quality option (see page 58).
92 Chapter 4 Problem Solving EN Image Defect Examples The e xamples belo w depict letter-siz e paper that has passed through the printer shor t-edge first.
EN Chapter 4 Problem Solving 93 Light Print or Fade If a v er tical white streak or faded area appears on the page: l The toner supply is low . Y ou may be able to tempor ar ily e xtend the toner car tridge life . See “Redistr ibuting the T oner” on page 71.
94 Chapter 4 Problem Solving EN V ertical Lines If blac k or white vertical streaks appear on the page: l The photosensitive drum inside the toner car tridge has probably been scratched.
EN Chapter 4 Problem Solving 95 V ertical Repetitive Defects If marks repeatedly appear on the pr inted side of the page at e ven inter v als: l The toner car tridge may be damaged. The circumf erence of the toner car tridge dr um is 94 mm (3.7 in.). If a repetitiv e mar k occurs e very 94 mm (3.
96 Chapter 4 Problem Solving EN Wrinkles or Creases l Make sure that paper is loaded properly . l Check the paper type and quality . See “Media Specifications” on page 139. l Open the rear door and tr y printing to the rear output bin. l T ur n ov er the stack of paper in the tra y or tr y rotating the paper 180° in the input tra y .
EN Chapter 4 Problem Solving 97 Infrared Printing Pr oblems Infrared Printing Prob lems Symptom P ossible Cause Solution The connection cannot be established or the transmission seems to be taking longer than usual.
98 Chapter 4 Problem Solving EN The connection cannot be established or the transmission seems to be taking longer than usual (continued). Bright lights are interfering with the signal. Make sure that no bright light is shining directly into either IR por t.
EN Chapter 4 Problem Solving 99 T roub leshooting Error Messa g es When the printer experiences an error , the control panel will indicate the error message by fiv e light patter ns. Find the light patter n below that matches the printer light patter n and fo llow the recommendations to troubleshoot the error .
100 Chapter 4 Problem Solving EN Attention There are three possible causes that will displa y the Attention light patter n: l Door open l T oner car tridge missing l P aper jam After the cause of the problem has been addressed, pressing the G O button will cause the printer to attempt to recov er from the cause of the error .
EN Chapter 4 Problem Solving 101 Service Error An error has occurred that has caused the printer to halt the current print job. Pressing the G O button or the J OB C ANCEL button with this message has no eff ect. T o clear the error , tur n the printer off and then on again.
102 Chapter 4 Problem Solving EN Secondary Light P atterns Continuable Err or T ype of Err or Light P attern Recommended Action Memory Overflow The printer memor y is full. Press Go to resume printing. If you lose some data, tr y to free some printer memory by removing any unnecessary f onts, macros, or any data currently in printer memor y .
EN Chapter 4 Problem Solving 103 IO Error The cable betw een the pr inter and computer has a bad connection or the cable is of poor quality . Check the cable connections to see if they are secure . Make sure y ou are using a high-quality cable. T emporary Error The printer has experienced a temporary error .
104 Chapter 4 Problem Solving EN EIO Error The printer has experienced a temporary EIO error . Reset the printer by turning the printer off and back on again.
EN Chapter 4 Problem Solving 105 Accessory Error T ype of Err or Light Pattern Recommended Action EIO P or t Error Remov e the accessor y from the EIO P or t or DIMM Slot indicated by the error to continue printing. DIMM Slot 1 Error Remov e the accessor y from the EIO P or t or DIMM Slot indicated by the error to continue printing.
106 Chapter 4 Problem Solving EN DIMM Slot 3 Error Remov e the accessor y from the EIO P or t or DIMM Slot indicated by the error to continue printing.
EN Chapter 4 Problem Solving 107 Netw ork Prob lems Y ou are e xper iencing shared printer problems . l Print a Configuration page. If an HP JetDirect EIO print ser v er is installed, printing a Configuration page will also print a second page that will show the netw or k settings and status.
108 Chapter 4 Problem Solving EN Common Windows Pr oblems Common Windows Pr oblems Symptom P ossible Cause Solution Windows message during installation reads: “File in Use.” Quit all software . Remove all software from the Star tUp Group , then restar t Windows .
EN Chapter 4 Problem Solving 109 Error Message: “General Protection F ault” “Exception OE” “Spool32” “Illegal Operation” (Continued) Delete all temp files from the T emp sub-director y . Y ou can deter mine the name of the directory by editing the A UT OEXEC.
110 Chapter 4 Problem Solving EN Common Macintosh Pr oblems Macintosh Prob lems Symptom P ossible Cause Solution Prob lems in the Chooser Printer dr iv er icon does not appear in the Chooser . Software not installed correctly . The LaserWriter driver should be present as a par t of the Mac OS.
EN Chapter 4 Problem Solving 111 Make sure the printer has been chosen in the Chooser by printing a self-test. (Simultaneously press G O and J OB C ANCEL .) Check the AppleT alk name of the printer displa yed on the self-test page. Make sure AppleT alk is on.
112 Chapter 4 Problem Solving EN An encapsulated P ostScript (EPS) file does not print with the correct fon t s. This problem occurs with some software applications. T ry downloading the f onts contained in the EPS file to the printer before printing.
EN Chapter 4 Problem Solving 113 Selecting an Alternate PPD 1. Open the Chooser from the Apple menu. 2. Click the LaserWriter icon. 3. If you are on a network with multiple zones , select the z one in the AppleT alk Zones box where the printer is located.
114 Chapter 4 Problem Solving EN T roub leshooting PS Error s The f ollowing situations are PS language specific and ma y occur when se veral printer languages are being used.
EN Chapter 4 Problem Solving 115 VM Error F ont Error Select unlimited downloadab le fonts from printer driver . Range Check F ont Error Select unlimited downloadab le fonts from printer driver .
116 Chapter 4 Problem Solving EN.
EN Chapter 5 Service and Support 117 5 Ser vice and Suppor t A v ailability HP provides a v ariety of ser vice and suppor t options around the world. A vailability of these prog rams will vary depending upon your location. HP Express Exchange 1. The customer contacts the local HP Customer Suppor t Center listed in the product documentation.
118 Chapter 5 Service and Support EN Guidelines f or Repacking the Printer l Remov e and retain any DIMMs (dual in-line memory modules) installed in the printer . l Remov e and retain an y cab les and optional accessories installed in the printer . CA UTION Static electricity can damage DIMMs.
EN Chapter 5 Service and Support 119 Service Information Form WHO IS RETURNING THE EQUIPMENT? Date: P erson to contact: Phone: ( ) Alternate contact: Phone: ( ) Return shipping address: Special shipping instr uctions: WHA T IS BEING SENT? Model name: Model number: Serial number : Please attach any rele v ant printouts when retur ning equipment.
120 Chapter 5 Service and Support EN HP Maintenance Agreements HP has se veral types of maintenance ag reements that meet a wide range of suppor t needs. Maintenance ag reements are not par t of the standard warr anty . Suppor t ser vices vary by area.
EN Chapter 5 Service and Support 121 He wlett-P ackar d Limited W arranty Statement 1. HP warrants to you, the end-user customer , that HP hardware, accessories, and supplies, will be free from def ects in materials and workmanship after the date of purchase, f or the period specified above .
122 Chapter 5 Service and Support EN 7. TO THE EXTENT ALLO WED BY LOCAL LA W , THE REMEDIES IN THIS W ARRANTY ST A TEMENT ARE Y OUR SOLE AND EXCLUSIVE REMEDIES.
EN Chapter 5 Service and Support 123 Limited W arranty f or T oner Car tridge Life Note The warr anty below applies to the toner car tr idge that came with this printer . HP toner car tridges are warranted to be free from def ects in materials and workmanship until the HP toner is depleted.
124 Chapter 5 Service and Support EN W orldwide Sales and Service Offices Note Bef ore calling an HP Sales and Ser vice office, be sure to contact the appropriate Customer Suppor t Center number listed in the “HP Suppor t” section. Products should not be retur ned to these offices.
EN Chapter 5 Service and Support 125 Colombia Hewlett-P ackard Colombia Calle 100 No . 8A -55 T orre C Oficina 309 Bogotá, Colombia Czech Republic Hewlett-P ackard s .
126 Chapter 5 Service and Support EN Japan Hewlett-P ackard J apan, Lt d. 3-29-21 T akaido-higashi Suginami-ku, T okyo 168 Phone: (81) (3) 3335-8333 F ax: (81) (3) 3335-8338 Hardware Repair Center: Ph.
EN Chapter 5 Service and Support 127 Singapore Hewlett-P ackard Singapore (Sales) Pte Ltd 450 Alexandra Road Singapore (119960) Phone: (65)275-3888 F ax: (65)275-6839Hardware Repair Center and Customer Info r mation Center : Phone: (65) 272-5300 Extended W arranty Suppor t: Phone: (65) 272-5333 Spain Hewlett-P ackard Española, S .
128 Chapter 5 Service and Support EN.
EN Appendix A Specifications 129 A Specifications Printer Specifications HP LaserJet 2100 HP LaserJet 2100 with Optional T ray 3 Height 230 mm (9 in.) 309 mm (12.2 in.) Width 406 mm (15.9 in.) 406 mm (15.9 in.) Depth (body) 420 mm (16.5 in.) 420 mm (16.
130 Appendix A Specifications EN W ARNING! P o wer requirements are based on the region where the printer is sold. Do not conv er t operating v oltages. This ma y damage the pr inter and v oid the product warranty . En vironmental Specifications Operating Printing Storage/Standby T emperature (printer and toner car tr idge) 15 ° to 32.
EN Appendix A Specifications 131 FCC Regulations This equipment has been tested and f ound to comply with the limits f or a Class B digital device , pursuant to P ar t 15 of the FCC rules. These limits are designed to provide reasonab le protection against harmful interference in a residential installation.
132 Appendix A Specifications EN En vir onmental Pr oduct Stewar dship Pr ogram Pr otecting the En vironment Hewlett-P ac kard Company is committed to providing quality products in an environmentally sound manner . This HP LaserJet pr inter has been designed with se veral attributes to minimiz e impacts on our environment.
EN Appendix A Specifications 133 The design of this HP LaserJet printer facilitates the recyc ling of: Plastics Plastic par ts hav e markings according to inter national standards that enhance the ability to identify plastics f or recycling pur poses at the end of the printer’ s life .
134 Appendix A Specifications EN Material Safety Data Sheet The T oner Car tridge/Drum MSDS can be obtained by contacting the HP LaserJet Supplies website at: http://ljsupplies.com/planetpar tners/datasheets .html If you do not ha v e access to the Internet, call the U .
EN Appendix A Specifications 135 Regulatory Statements Dec laration of Conformity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: He wlett-Pac kard Company Manufacturer's Addr.
136 Appendix A Specifications EN Laser Safety Statement The Center f or Devices and Radiological Health (CDRH) of the U .S . F ood and Dr ug Administration has implemented regulations f or laser products manuf actured since Au gust 1, 1976. Compliance is mandator y f or products mar k eted in the United States.
EN Appendix A Specifications 137 VCCI Statement (Japan) K orean EMI Statement Laser Statement f or Finland LASERTUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet 2100 -laserkirjoitin on käyttäjän kannalta tur vallinen luokan 1 laserlaite.
138 Appendix A Specifications EN katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka v oidaan suor ittaa ilman erikoistyökaluja.
EN Appendix B Media Specifications 139 B Media Specifications Overview This printer accepts a variety of media, such as cut-sheet paper (including up to 100% recycled fiber content paper), env elopes, labels, tr ansparencies, and custom-size paper .
140 Appendix B Media Specifications EN Suppor ted Sizes of P aper Note Y ou ma y experience some paper jams when using any media with a length less 178 mm (7 in.). This ma y be caused by paper that has been eff ected by en vironmental conditions. Fo r optimum performance, mak e sure you are storing and handling the paper correctly .
EN Appendix B Media Specifications 141 a. The printer supports a wide range of media sizes. See “Printing on Custom-Sized Media or Cardstock” on page 39. b. Capacity may vary depending on media weight and thickness, and environmental conditions. T ray 2 or T ray 3 Dimensions a W eight Capacity b Letter 8.
142 Appendix B Media Specifications EN Guidelines f or Using P aper F or best results, use conv entional 90 g/m 2 (24 lb) paper . Make sure the paper is of good quality , and free of cuts, nic ks, tears , spots, loose par ticles, dust, wrinkles, v oids, and curled or bent edges.
EN Appendix B Media Specifications 143 Note Do not use letterhead paper that is printed with low-temperature inks , such as those used in some types of thermograph y . Do not use raised or embossed letterhead. The printer uses heat and pressure to fuse toner to the paper .
144 Appendix B Media Specifications EN Printing and P aper Storage En vir onment Ideally , the printing and paper storage en vironment should be at or near room temperature , and not too dr y or too humid. Remember paper is h ygroscopic; it absorbs and loses moisture rapidly .
EN Appendix B Media Specifications 145 En velopes Env elope construction is cr itical. Env elope f old lines can vary considerab ly , not only between manuf acturers, b ut also within a box from the same manuf acturer . Successful printing on envelopes depends upon the quality of the env elopes.
146 Appendix B Media Specifications EN En velopes with Double Side Seams Double side-seam construction has v er tical seams at both ends of the env elope rather than diagonal seams . This style may be more lik ely to wrinkle. Be sure the seam e xtends all the wa y to the cor ner of the env elope as illustrated belo w .
EN Appendix B Media Specifications 147 En velope Mar gins The f ollowing giv es typical address margins for a commercial #10 or DL env elope. Note F or the best pr int quality , position margins no closer than 15 mm (0.6 in.) from the edges of the env elope.
148 Appendix B Media Specifications EN Labels CA UTION T o av oid damaging the pr inter , use only labels recommended f or laser printers, such as HP-brand labels. (F or order ing inf or mation, see page 25.) T o prev ent ser ious jams, alw a ys use T ra y 1 to print labels and alwa ys use the rear output bin.
EN Appendix B Media Specifications 149 T ransparencies T ransparencies used in the printer must be able to withstand 200° C (392° F), the printer’ s fusing temperature. CA UTION T o av oid damaging the pr inter , use only transparencies recommended f or use in laser pr inters, such as HP-br and transparencies.
150 Appendix B Media Specifications EN.
EN Appendix C Printer Memory and Expansion 151 C Pr inter Memor y and Expansion Overview l Printer Memor y l Installing Memor y l Checking Memory Installation l Installing an HP JetDirect EIO Card.
152 Appendix C Printer Memory and Expansion EN Printer Memory The printer has three dual in-line memor y module (DIMM) slots for upgrading with: l More printer memor y . DIMMs are av ailab le in 4, 8, and 16 MB, f o r a maximum of 52 MB . l DIMM-based accessor y f onts, macros, and patterns.
EN Appendix C Printer Memory and Expansion 153 Installing Memory CA UTION Static electricity can damage dual in-line memor y modules (DIMMs). When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surf ace of the DIMMs’ antistatic package , then touch bare metal on the printer .
154 Appendix C Printer Memory and Expansion EN 6 Remov e the DIMM from the antistatic package . 7 Holding the DIMM by the edges , align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) Note F or best results use DIMM Slots in 1-2-3 order .
EN Appendix C Printer Memory and Expansion 155 Chec king Memor y Installation T o verify that DIMMs are installed correctly: 1. T urn the pr inter on. Check that the printer control panel displa ys the Ready light after the printer has gone through the star tup sequence.
156 Appendix C Printer Memory and Expansion EN Installing an HP JetDirect EIO Car d 1 T u r n the pr inter off , and disconnect the pow er cord. 2 Open the interf ace cable door by pressing on the release tabs. Disconnect all interf ace cables. 3 Locate the EIO Slot.
EN Appendix D Printer Commands 157 D Pr inter Commands Overview Most software applications do not require y ou to enter printer commands. See y our computer and software documentation to find the method f or enter ing printer commands, if needed. PCL PCL printer commands tell the pr inter which tasks to perf or m or which f onts to use.
158 Appendix D Printer Commands EN PJL HP's Printer Job Language (PJL) provides control abov e PCL and other printer languages. The f our major functions provided by PJL are: l printer language s.
EN Appendix D Printer Commands 159 Many printer commands use the lowercase letter l ( l ) and the n umber one (1), or the uppercase letter O ( O ) and the number z ero ( 0 ). These characters ma y not appear on your screen as sho wn here. Y ou must use the e xact character and case specified f or PCL pr inter commands.
160 Appendix D Printer Commands EN Combining Escape Sequences Escape sequences ma y be combined into one escape sequence string. There are three impor tant r ules to f ollow when combining code: 1. For each escape sequence, the first tw o characters after the ? character must be the same .
EN Appendix D Printer Commands 161 Selecting PCL Fonts PCL printer commands for selecting f onts can be f ound on the PCL F ont List. A sample section is shown below . Notice the two variable bo xes f or symbol set and point size: These va r iables m ust be filled in or the pr inter will use def aults.
162 Appendix D Printer Commands EN P age Control Commands P aper Source ? & l #H 0 = prints or ejects current page 1 = T ra y 2 2 = manual f eed, paper 3 = manual f eed, enve lope 4 = T ra y 1 5 = T ra y 3 7 = auto select P aper Size ? & l #A 1 = Executiv e 2 = Letter 3 = Legal 4 = A5 5 = A4 6 = B5-JIS 8 = 8.
EN Appendix D Printer Commands 163 V ertical Motion Index ? & l #C 1/48-inch increments (compresses print vertically) Line Spacing ? & l #D # = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48.
164 Appendix D Printer Commands EN Language Selection Enter PCL Mode ? %#A 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position Enter HP-GL/2 Mode ? %#B 0 = Use previous HP-GL/2 p.
EN Appendix D Printer Commands 165 a. The preferred method is to use the primary pitch command. Primar y Stroke Wt. ? (s#B 0 = medium (book or text) 1 = semi bold 3 = bold 4 = e xtra bold Ty p e f a c e a ? (s#T Print a PCL font list to vie w the command for each internal font.
166 Appendix D Printer Commands EN.
EN Index 167 Inde x Numerics 2-sided printing 40 3x5 cards printing 39 A accessing the printer driver 44 accessories 23 ordering 23–25 acoustic emissions 130 additional drivers, obtaining 4 B backgr.
168 Index EN printing on 39 infrared port printing with 21 installing fonts 7 FontSmart 7 JetSend 9 installing printer memory 153–155 internal cleaning procedure 75 J JetAdmin networks compatible wi.
EN Index 169 double sided 40 duplexing 40 envelopes 35 forms 42 labels 37 letterhead 42 multiple pages on one sheet 50 postcards 39 preparing fo r 2 8 quality guidelines 142 stopping print job 43 tran.
170 Index EN.
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Printed on at least 50% T otal Recycled Fiber with at least 10% Post-Consumer Paper Copyright© 1998 He wlett-Packard Co. Printed in USA Manual Part No.
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