Gebruiksaanwijzing /service van het product 3100 van de fabrikant HP (Hewlett-Packard)
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C4256-90954.
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HP LaserJet 3100/3150 Product Ser vice Manual.
Hewlett-P ackard Compan y 11311 Chinden Boule vard Boise, Idaho 83714 U.S .A. Co p y ri g h t In f o rm at i o n © 2000 Hewlett-P ackard Company All Rights Reserved. Reproduction, adaptation, or translation without pr io r written permission is prohibited except as allowed under cop yright laws .
EN Contents 3 Contents 1 P roduct I nforma tion Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Product features .
4 Contents EN 4 Fu n c t i o n al o v er v i ew Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Printer functions .
EN Contents 5 Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 LIU board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Formatter board . . . . . . . . . . . . . . . .
6 Contents EN Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Troubleshooting tools . . . . . . . . . . . . . . . .
EN C onte nts - 7 Figures Figure 1. Model and serial number label . . . . . . . . . . . . . . . . . 18 Figure 2. Document scanner path . . . . . . . . . . . . . . . . . . . . . . 19 Figure 3. Printer path (1 of 2) . . . . . . . . . . . . . . . . . . .
8 EN Figure 42. Fuser pressure plate removal . . . . . . . . . . . . . . . . . 114 Figure 43. Fuser pressure plate replacement . . . . . . . . . . . . . . 115 Figure 44. Front casing removal . . . . . . . . . . . . . . . . . . . . . . . . 116 Figure 45.
EN 9 Figure 89. Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 220 Figure 90. Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 222 Figure 91. Document scanner assembly . . . . . . . . . . . . . . . . . 224 Figure 92.
10 EN.
EN C onte nts - 11 Ta b l e s Table 1. Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Table 2. Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . 16 Table 3. Performance specifications . . . . . . . .
12 EN.
EN Chapter contents 13 1 Product Inf or mation C ha pte r conte nts Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Product f eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14 Product Information EN I ntroduction The HP LaserJet 3100/3150 product is a pow erful business tool with the capabilities of a full range of office equipment. With the HP LaserJet 3100/3150 product, you can: ● Print—Easily pr int documents with the laser quality you ha ve come to e x pect from an HP LaserJet printer .
EN Product features 15 P roduct fe a ture s T a b le 1 . P roduct fe a ture s Feat u r e Des c ri p t i o n Print speed 6 pages per minute (ppm) Cop y speed 6 ppm F ax transmission speed 6 seconds per page Margins f or scanned items 0.16 in (4.06 mm) at leading and trailing edges 0.
16 Product Information EN P roduct spe cifica tions T a b le 2 . P hysica l spe cifica tions C a t e gor y S pe cifica tion Height 10.71 in (272 mm) without suppor ts attached; 15.91 in (404 mm) with suppor ts attached Depth 15.36 in (390 mm) without suppor ts attached; 23.
EN Product specifications 17 T ab l e 4. P o wer s p ec i f i c at i o n s C a t e gor y S pe cifica tion P ower requirements 100 to 127 V olts alter nating current (V ac) +/-10%; 50 to 60 her tz 220 .
18 Product Information EN M ode l a nd se r i a l n umbe rs The model number and serial number are listed on an identification label located on the back of the printer . The serial number contains inf or mation about the Countr y of Origin, the Re vision Lev e l, the Production Code, and production n umber of the HP LaserJet 3100/3150 product.
EN Product overview 19 P roduct ove r vie w F igure 2 . D ocume nt sca nne r pa th 1 Document output suppor t 2 Document output slot 3 Document release door/control panel 4 Document f eeder tra y guid.
20 Product Information EN Fi g u r e 3. Pri n t er p at h (1 o f 2) 1 F ront paper output 2 P aper path lev er 3 Control panel 4 Printer door 5 Printer door release latches 6 P aper output suppor t 7 .
EN Product overview 21 Fi g u r e 4. Pri n t er p at h (2 o f 2) 1 Output bin 2 Input bin 3 P aper guides 4 Single-sheet input slot 1 4 2 3.
22 Product Information EN Fi g u r e 5. Rear v i ew 1 P ower cab le connector 2 Phone line connector (or connectors, depending on country) 3 Model and serial number label 4 P arallel cable connector 1.
EN Regulatory information 23 R e gula tor y infor ma tion Saf et y T r a nspor ta tion Non-operating Magnetic Field Emissions, IA T A Pac kaging Instr uctions 902 La se r sa fe ty sta te me nt The Center f or De vices and Radiological Health (CDRH) of the U .
24 Product Information EN La se r sta te me nt for F inla nd Luoka n 1 la se r la ite Kla ss 1 La se r Appa r a t HP LaserJet 3100/3150 laserkirjoitin on käyttäjän kannalta tur vallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle .
EN Regulatory information 25 F C C re gula tions This equipment has been tested and f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC r ules. These limits are designed to provide reasonab le protection against harm ful interf erence in a residential installation.
26 Product Information EN This equipment uses the f ollowing USOC jac ks: RJ11C An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiri ng using a compatible modular jack which is P ar t 68 compliant.
EN Regulatory information 27 T e le phone consume r prote ction a ct ( U . S . ) The T elephone Consumer Protection Act of 1991 mak es it unlawful f or an y person to use a computer or other electroni.
28 Product Information EN IC CS-03 r eq u i r em en t s NO TICE: The Industr y Canada label identifies cer tified equipment. This cer tification means that the equipment meets cer tain telecommunicati.
EN Regulatory information 29 D e cla r a tion of confor mity according to ISO/IEC Gu ide 22 and EN 45014 Man u f ac t u r er ’ s Nam e : Hewlett-P ackard Company Man u f a c tu r er ’ s A d d r es.
30 Product Information EN C a na dia n D O C re gula tions Complies with Canadian EMC Class B requirements. Conf orme á la classe B des nor mes canadiennes de compatibilité électromagnétiques.
EN Regulatory information 31 T one r consumption Depending on the type of printer dr iver y ou hav e, y ou may be ab le to select a “draft” mode which uses about 50% less toner , thereby e xtending the lif e of the toner car tr idge. This is only a vailab le using printer driver proper ties when printing or making copies from the software .
32 Product Information EN F or more inf ormation in the U.S . or Canada, call (1) (800) 340-2445 (U .S.) or (1) (800) 387-3867. Or , visit the HP LaserJet Supplies website at the f ollowing address: http://www .
EN Regulatory information 33 S pa re pa r ts a nd consuma ble s a va ila bility Spare par ts and consumable supplies f or this product will be made av ailable f or at least five y ears after production has stopped.
34 Product Information EN M a te r ia l sa fe ty da ta she e t The Material Safety Data Sheet (MSDS) can be obtained b y contacting the f ax-on-demand ser vice in the HP LaserJet Supplies website at the f ollowing address: http://www .hp .com/go/msds If you do not ha ve access to the internet, call U .
EN Chapter contents 35 2 Installation and oper a tion C ha pte r conte nts Operating en vironment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Media requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36 Installation and operation EN Op er at i n g en v i r o n m en t The environmental requirements listed belo w must be maintained to ensure the proper operation of the HP LaserJet 3100/3150 product. Consider the f ollowing bef ore installing the pr inter : ● Install in a well-v entilated, dust-free area.
EN Media requirements 37 M e dia re quire me nts Media must be in good condition. Do not use media that is torn, wor n, or irregular . The table belo w details media requirements of the HP LaserJet 3100/3150 product.
38 Installation and operation EN T one r ca r tr idge infor ma tion T oner car tridges contain components that are sensitive to light, temperature , and humidity . Follo w the recommendations in this section to ensure the highest quality and longest lif e of HP toner car tr idges.
EN Control panel 39 C ontrol pa ne l F igure 6 . C ontrol pa ne l la yout 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 1. Ready light 7. F orward arrow k ey 13. Speed-dial ke y 2. Error light 8. Stop/clear ke y 14. Redial/pause key 3. Control panel displa y 9.
40 Installation and operation EN C ontrol pa ne l me ssa ge s These control panel messages are listed alphabetically , and are accompanied by the cause f or the message and steps to take to resolve the prob lem.
EN Control panel 41 Clear Document F rom Scanner Y our document jam med while being f ed through the docume nt feeder tra y or the HP LaserJet 3100/3 150 product loaded multiple sheets of the document. The special media le ver w as in the wrong position f or the document you sent.
42 Installation and operation EN Communication Error An error occurred while trying to transmit a fax. Brief description s of communication errors are listed below: 60 no R TC at end of f a x 81 memor y filled up 82 fax w as too shor t 84 power f ail while receiving 85 failed to train 86 in ECM, f ax data had error(s) 87 NEC failed to decode (T .
EN Control panel 43 Configuration Err # (number 1-4) An error was detected in th e SRAM. Unplug the power cord from the power source, wait 10 seconds , and replug in the pow er cord. T r y plugging the power cord into a diffe rent power source . If the error persists, see Chapter 6, “T roubleshooting.
44 Installation and operation EN F ax Document was Lost F ax es in memory were lost as a result of a power f ailure. If you set u p fa xes to be sent at a futu re time or to be pol led, or if the product was set to receiv e fax es to memory , print a fax log to identify the lost f axes.
EN Control panel 45 Memor y Full - Send Unscanned Pages During the fa x job the memory filled. All pages of the fax ha ve to be in memory for a f ax job to work correctly . Only the pages that fit into memory were sent. Reload the pages that w ere not sent and send them.
46 Installation and operation EN No Memor y for Repor t Erase/Print Document There is not enough me mory to pr int a repor t because me mor y is being used to store f ax es that hav e been received to memor y .
EN Control panel 47 P aper Bin is Empty Please Add P aper The paper input bin is emp ty . Load pape r . If pape r is alre ady loaded, remov e it. Check f or and remove an y jammed sheets and discard t hem. Then, reload the paper sta ck in the paper input bin.
48 Installation and operation EN P olling-In Error The HP LaserJet 3100/3150 product tried to poll another fa x machine. The poll f ailed because there was no answer , the line was b usy , or the other fax machine w a s not ready to be polled. Make sur e that the sender’ s fax machin e is ready to be polled, and chec k the f a x number .
EN Control panel 49 Printer is Busy The HP LaserJet 3100 /3150 product is temporarily unavailab le for other types of printing (such as printing fax es or copies).
50 Installation and operation EN Redial F ailed Attempts to redial a f ax number f ailed. T r y resending the f ax. If the fax sti ll fails to transmit, call the recipient to make sure that the f ax machine is on and ready . Make su re that you ar e dialing the correct f ax number .
EN Control panel 51 Speed Dial (number) is not Assigned Y ou tr ied to dial a speed- dial code that doesn’t ha ve a f ax number stored in it or you assigned a non-defined one-to uch ke y to a group. Choose a speed-dial code to which you hav e already assigned a fax number .
52 Installation and operation EN Men u t r ee The f ollowing page sho ws the la yout of the menu settings in a hierarchical diag ram. Y ou ma y want to refer to this men u tree before making changes to settings and f eatures. T o see the current settings, print a configuration repor t.
EN Control panel 53 Men u t r ee f o r t h e HP L as er J et 3100 p r oduct Pr ess E NTER / M ENU to a cce ss the M e n u. Us e th e < an d > ke ys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU . Us e th e < a nd > ke ys to se le ct one of the choice s be low a nd pre ss E NTER /M ENU .
54 Installation and operation EN Men u t r ee f o r t h e HP L as er J et 3150 p r oduct Pr ess E NTER / M ENU to a cce ss the M e n u. Us e th e < an d > ke ys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU . Us e th e < a nd > ke ys to se le ct one of the choice s be low a nd pre ss E NTER /M ENU .
EN Chapter contents 55 3 Maintenance C ha pte r conte nts Lif e e xpectancies of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . . 57 Cleaning the document scanner path .
56 Maintenance EN Life e xpe cta ncie s of consuma ble s Inspect the consumables when servicing the HP LaserJet 3100/3150. Replace consumables as needed, based on f ailures or wear , not strictly on usage. The f ollowing tab le lists approximate schedules f or replacing consumables .
EN Cleaning and maintaining the equipment 57 C le a ning a nd ma inta ining the e quipme nt WA RNING! Before y ou perform these steps, unplug the printer to av oid shock hazard. T o maintain quality , thoroughly clean the HP LaserJet 3100/3150 product: ● Any time a ne w toner car tridge is installed.
58 Maintenance EN C le a ning the docume nt sca nne r pa th Clean par ts of the document scanner if the ink on items you are scanning can be smudged with y our hand, or if the par ts hav e excessiv e amounts of dust or dir t on them.
EN Cleaning the document scanner path 59 4 Inspect each of the six rollers in the document scanner area f or dir t or debris. Using a lint-free cloth dampened with a small amount of isoprop yl alcohol, wipe any dirty rollers using a side-to-side motion.
60 Maintenance EN C le a ning the pr int pa th Clean the print path to re-establish print quality if you frequently duple x or if you notice other marks on pr inted pages. WA RNING! Bef ore cleaning the HP LaserJet 3100/ 3150 product, disconnect it from the pow er source.
EN Cleaning the print path 61 No t e If toner gets on your clothing, wipe it off with a dr y cloth and wash clothing in cold water . Hot water and the heat of the dr yer set toner into the f abric.
62 Maintenance EN 6 Scrub the exposed area (top and front) of the pick up roller using a side-to-side motion. Do not rotate the roller to clean the une xposed sides. 7 Using a dr y , lint-free cloth, dr y the e xposed area of the pickup roller using a side-to-side motion.
EN Using a cleaning page 63 U sing a cle a ning pa ge After you ha ve cleaned the printer par ts, use this procedure to print and use a cleaning page, if needed. This cleaning page can help remov e toner specks on your printed pages. T o use a cle a ning pa ge 1 Place a stack of plain letter- or A4- sized paper into the paper input bin.
64 Maintenance EN 7 Place the cleaning page into the paper input bin, top first, f ace down. 8 Print a different file . 9 Inspect the page. If there are no shiny , blac k spots on the page’ s blac k str ip, the print path is clean. Discard the page, and the procedure has been completed.
EN Chapter contents 65 4 Functional o v er vie w C ha pte r conte nts Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
66 Functional overview EN Ba sic functions This chapter presents a functional ov er view of the HP LaserJet 3100/ 3150 product’ s processes. The f ollowing systems are discussed: ● optical system .
EN Printer functions 67 P r inte r functions Printer functions are divided into four g roups: ● engine control ● image f ormation ● printer laser/scanner ● pick up/f eed The f ollowing figure is a b lock diagram of the printer unit: F igure 8 .
68 Functional overview EN E C U / pow e r syste m The ECU coordinates all print engine activities, drives the laser , and coordinates print data from the formatter with the image formation process. The ECU also includes po wer supply and distribution circuitr y .
EN ECU/power system 69 P r int e ngine control syste m P r inte r la se r/ sca nne r dr ive Based on inf ormation received from the f ormatter , the ECU sends signals to the laser/scanner assembly to modulate the laser diode “on” and “off” and to drive the laser/scanner motor .
70 Functional overview EN P o we r syste m ( on E C U ) The A C, DC , and high-voltage pow e r supply circuits are all contained within the ECU . AC pow e r distr ibution The A C pow er circuitry supplies AC v oltage whene v er the power cord is connected to the A C pow er source.
EN ECU/power system 71 H igh- volta ge pow e r distr ibution The high-vo ltage power supply PCA applies an o v erlap of DC and AC vo ltage to the primar y charging roller and the dev eloping roller . This circuit also applies a positiv e or negativ e DC voltage to the tr ansfer roller according to the instructions from the ECU.
72 Functional overview EN F or ma tte r syste m The f ormatter is responsible f or the f ollowing: ● controlling the document scanner ● f ormatting and controlling fax es ● f ormatting and contr.
EN Formatter system 73 R a ndom- a cce ss me mor y ( R AM ) ● One bank of RAM, which is batter y-back ed, stores parameters. Another two banks of RAM are used f or temporar y storage. ● DRAM (Dynamic RAM) provides tempor ar y storage of f ax, copy , scan, and print data.
74 Functional overview EN I ma ge for ma tion syste m Laser printing requires the interaction of se ver al different technologies (such as electronics, optics , and electrophotographics) to pro vide a printed page. Each process functions independently and must be coordinated with the other printer processes.
EN Image formation system 75 CA UTION The printer's toner car tridge does not include a light-bloc king shutter . Be careful to av oid e xposing the drum to light, which can per manently damage the drum. Protect the car tridge whenev er removing it from the printer .
76 Functional overview EN St ep 4: T r an s f er ri n g During the transf erring process, the toner image on the drum surf ace is transf erred to the paper . A positiv e charge applied to the back of the paper by the tr ansf er roller causes the negatively charged toner on the drum surface to be attr acted to the paper .
EN Printer feed system 77 P r inte r fe e d syste m Both the paper input bin and the single-sheet input slot merge into one, main input area. P aper placed in either of these areas enables the paper-out sensor (PS202), which inf or ms the ECU that paper is present.
78 Functional overview EN The f ollowing figure sho ws a simplified pr inter paper path. Fi g u r e 12. Si m p l i f i ed p ap er p at h 1 F ace-up output path 2 Document output suppor t 3 F ace-down .
EN Printer feed system 79 P a pe r ja m de te ction The paper out sensor (PS202), paper registration sensor (PS203), and the paper e x it sensor (PS201) detect paper moving through the HP LaserJet 3100/3150 product. If a paper jam is detected, the ECU immediately stops the printing process and displays a paper jam message on the control panel.
80 Functional overview EN S ole noid, photose nsors, a nd switche s The f ollowing figure sho ws the locations of the solenoid, photosensors, and s witches. F igure 1 3 . S ole noid, photose nsors, a nd switche s 2 1 3 4 7 8 5 6 1 Pic kup solenoid (SL1).
EN Document scanner system 81 D ocume nt sca nne r syste m The document scanner system consists of the optical system and document pick up and f eed systems.
82 Functional overview EN The f ollowing figure sho ws a simplified Document scanner document path. Fi g u r e 14. Si m p l i f i ed d o c u m en t p at h 1 Document output suppor t 2 Document deliver.
EN Basic sequence of operation (formatter-to-printer) 83 Ba sic se que nce of ope r a tion ( for ma tte r- to- pr inte r) The f ormatter and the ECU share information dur ing printer operation. The ECU-to-f or matter connector (J201) forms a link which operates as a serial data bus .
84 Functional overview EN F igure 1 5 . G e ne ra l timing dia g r a m.
EN Chapter contents 85 5 Remo v al and replacement C ha pte r conte nts Remov al and replacement strategy . . . . . . . . . . . . . . . . . . . . . . . . . 86 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
86 Removal and replacement EN Rem o v al an d r ep l ac em en t s t r at eg y This chapter documents remov al and replacement of field replaceable units (FR Us) only . Replacement is generally the re verse of remo v al. Occasionally , notes are included to provide direction f or difficult or cr itical replacement procedures.
EN Required tools 87 Be fore pe rfor ming se r vice . . . Print inter nal repor ts. Remov e all media from the product. Unplug all cables from the product, beginning with the po wer cable . Place the product on an ESD mat. Remov e all suppor ts and bins.
88 Removal and replacement EN C ove rs Ba c k cove r 1 Unplug the pow er cord and phone cord(s) and remov e the parallel cab le from the back of the printer . 2 Remov e all suppor ts and bins. 3 Press the printer door release latches and open the pr inter door .
EN Covers 89 7 Inser t the small flatblade scre wdriver into the openings (callout 1) at the top of the back co v er to pop the upper cor ners. F igure 1 7 . Ba ck co ve r re mo va l ( 2 of 2 ) 8 Remov e the bac k cove r b y gr ab bing it on both sides and pulling it away .
90 Removal and replacement EN R ight side co ve r 1 Remov e the back co v er . 2 Rotate the HP LaserJet 3100/3150 product so that you f ace its right side. 3 Remov e one (1) screw (callout 1) from the top of the right side cov er . F igure 1 8 . R ight side cove r re mo va l 4 P op the latches at the top of the cov e r .
EN Covers 91 Le ft side co ve r 1 Remov e the back co v er . 2 Rotate the HP LaserJet 3100/3150 product so that you f ace the back of the product. 3 P op the latches at the top and bottom (callout 1), at the back of the product.
92 Removal and replacement EN Le ft front co ve r 1 Remov e the back cov er and the left side cov er . 2 Rotate the HP LaserJet 3100/3150 product so that you f ace its left side.
EN Covers 93 T op cove r 1 Remov e the back cov er , the r ight side cov er , the left side cov er , and the left front co ver . 2 Remov e one (1) screw (callout 1) from the top of the top cov er . F igure 2 1 . Top cove r re mova l 3 Lift the top cov er off the product.
94 Removal and replacement EN R F I shie ld 1 Remov e all covers . 2 Remov e four (4) scre ws (callout 1) from the RFI shield. CA UTION When step 3 below is perf or med, all memor y is cleared from the f ormatter , including countr y-specific settings.
EN Document scanner assemblies 95 D ocume nt sca nne r a sse mblie s P r inte r door 1 Press the printer door release latches and open the pr inter door .
96 Removal and replacement EN 5 Remov e the pr inter door cable guide (callout 1) b y rocking it free and lifting it out. 6 Remov e the spacer (callout 2) by releasing the latch at one end and then lifting it out.
EN Document scanner assemblies 97 7 Rotate the HP LaserJet 3100/3150 product so that you f ace the front. T abs on the pr inter door hinge cov ers pre v ent the hinge cov ers from becoming dislodged. The tabs fle x inward (to ward the middle of the product) to release the hinge cov ers.
98 Removal and replacement EN D ocume nt re le a se door No t e Although it is possible to separ ate the document release door from the printer door without opening or removing the printer door , HP recommends that you remo ve the printer door bef ore replacing components of the document release door .
EN Document scanner assemblies 99 4 T o release the right hinge of the document release door from the printer door , use one hand to simultaneously press the right side of the document release door tow ard the left and pull the printer door frame to the right.
100 Removal and replacement EN U ppe r guide a sse mbly 1 Remov e the three (3) screws (callout 1) from the upper guide assembly . 2 On some HP LaserJet 3100 products, there is a f our th screw (callout 2) to remov e. 3 Lift up and rotate the assembly to ward you.
EN Document scanner assemblies 101 4 Remov e the scre w (callout 1) from one of the small pr inted circuit boards. 5 On all HP LaserJet 3150 products and on some HP LaserJet 3100 products, there is an additional scre w (callout 2) to remove .
102 Removal and replacement EN C onta ct ima ge se nsor 1 Remov e the document scanner guide by lifting it up while pressing the two tabs at the left side of the assemb ly .
EN Document scanner assemblies 103 2 Release the contact image sensor and its mounting plate by removing the tw o (2) screws (callout 1) from the mounting plate . F igure 3 1 . C onta ct ima ge se nsor re mova l ( 2 of 2 ) 3 Lift up the contact image sensor and its mounting plate together .
104 Removal and replacement EN D ocume nt sca nne r a sse mbly/ motor 1 Remov e the document scanner guide by lifting it up while pressing the two tabs at the left side of the assemb ly (see Figure 30). 2 Remov e the two (2) screws (callout 1) from the document scanner assembly .
EN Document scanner assemblies 105 The scanner motor is located on the left side of the document scanner assembly . 4 Remov e the two (2) screws (callout 1) from the document scanner motor . F igure 3 3 . D ocume nt sca nne r a sse mbly/ motor re mova l ( 2 of 2 ) 5 Lift the document scanner motor straight out.
106 Removal and replacement EN D ocume nt sca nne r pic kup rolle r It is possible to remo ve the document scanner pick up roller without removing the document release door . Ho we ver , the steps below detail pick up roller remov al with the assumption that the document release door has already been remov ed.
EN Internal assemblies 107 I nte r na l a sse mblie s LI U boa rd 1 Remov e the back co v er . 2 Pull out slightly the connector f or the flat, fle xible cab le (callout 1) to release the cable and disconnect the cab le from the LIU board. No t e The flat, flex ible cab le must be reinstalled to the same orientation.
108 Removal and replacement EN F or ma tte r boa rd 1 Remov e all covers and the RFI shield. 2 If the LIU board has not been remov ed from the product, pull out slightly the connector f or the flat, fle xible cab le (callout 1) at the left side of the f ormatter board to release the cable, and then disconnect the cable from the f or matter board.
EN Internal assemblies 109 4 Pull the f our (4) cables from the connectors (callout 1) aligned vertically along the r ight side of the f or matter board, and then open the tie-wrap that holds all f our cables to release the cabl es. 5 Remov e the remaining screw from the f ormatter board (callout 2).
110 Removal and replacement EN M e ta l side pla te 1 Remov e all covers , the LIU board, the RFI shield, and the f ormatter board. 2 Remov e the two (2) screws (callout 1) from the gr ounding plate and lift the grounding plate from the product. 3 Remov e the three (3) grounding screws (callout 2).
EN Internal assemblies 111 E xit rolle r 1 Remov e all covers , the RFI shield, and the pr inter door . 2 Pr y in the tab at the low er end of the left ex it roller bushing and pull it inward. 3 Release the e x it roller by rotating the tab up . Fi g u r e 39.
112 Removal and replacement EN D e live r y a sse mbly 1 Remov e all covers , the RFI shield, the pr inter door , and the exit roller . 2 Remov e the car tridge guide by pressing in the tab (callout 1) and sliding the guide tow ard the front of the HP LaserJet 3100/3150 product (callout 2).
EN Internal assemblies 113 3 Use the magnetic screwdriv e r to remov e the two (2) screws (callout 1). Fi g u r e 41. Del i v ery as s em b l y r em o v al (2 o f 2) 4 Rotate the rear of the deliv er y assembly up and f orward and lift it out of the printer .
114 Removal and replacement EN F use r pre ssure pla te 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , and the delivery assembly . 2 Remov e the two (2) screws (callout 1). 3 Press the fuser plate retainer clips out (callout 2) to release the pressure plate.
EN Internal assemblies 115 To r e i n s t a l l The fuser pressure plate is held in place by f our locking mechanisms in each corner . Place the rear slits in the plate ov er the rear brack ets that hold the fusing assembly (callout 1). Lo wer the plate o ver the retaining clips, pressing on both sides of the fuser pressure plate (callout 2).
116 Removal and replacement EN F ront ca sing 1 Remov e all covers , the RFI shield, and the pr inter door . 2 Remov e the two (2) screws (callout 1) from the right hinge holder . No t e The lower scre w on each of the hinge holders secures a small metal grounding plate.
EN Internal assemblies 117 Heat i n g el em en t 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, and the front casing. 2 Disconnect the A C v oltage to the heating element by releasing the connector located on the ECU .
118 Removal and replacement EN 4 Disconnect the thermistor feedbac k connector (callout 1) in the left, front side of the fusing assembly . Fi g u r e 46.
EN Internal assemblies 119 P re ssure rolle r 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, the front casing, and the heating element. 2 Remov e the pressure roller guide by lifting the edge (callout 1) and then rolling it gently backw ard (callout 2).
120 Removal and replacement EN F a ce - up/ fa ce - do wn le ve r 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, the front casing, the heating element, and the pressure roller .
EN Internal assemblies 121 F use r e xit rolle r a sse mbly 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, the front casing, the heating element, the pressure roller , and the f ace-up/fa ce- down le ver .
122 Removal and replacement EN P a pe r e xit se nsor fla g 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , and fuser pressure plate. No t e Befo re proceeding, e xamine the paper e xit sensor flag.
EN Internal assemblies 123 La se r/ sca nne r a sse mbly 1 Remov e all covers . 2 Remov e both laser/scanner connectors. 3 Remov e the four (4) scre ws (callout 1). 4 Lift the assembly str aight off . No t e One of the f our screws is longer than the other three .
124 Removal and replacement EN S ole noid 1 Remov e all covers , the RFI shield, the LIU board, the formatter board, and the metal side plate. 2 On the left side of the printer , remov e the paper pickup gear (callout 1) by pressing the tabs in the center of the gear outw ard and pulling the gear off .
EN Internal assemblies 125 3 Remov e the solenoid connector (callout 1) from the ECU. 4 Remov e the self-tapping screw (callout 2) that holds the solenoid in place. 5 Unthread the wires from the printer chassis. 6 Lift the solenoid off . Fi g u r e 53.
126 Removal and replacement EN P ic kup rolle r a sse mbly 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, and the paper pickup gear .
EN Internal assemblies 127 3 Using needlenose pliers, pull the bottom of the b ushing out (callout 1), then turn it counterclockwise (callout 2) to release it. Fi g u r e 55. Pi c ku p r o l l er as s em b l y r em ov al (2 o f 2) 4 Lift the bushing out.
128 Removal and replacement EN To r e i n s t a l l After placing the pick up roller shaft through on the left side, line up the idler roller tabs while repositioning the right side. Rock the shaft bac k and f or th until the pickup roller and the idler roller tabs are correctly reinstalled.
EN Internal assemblies 129 P a pe r fe e d fr a me 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , and the pick up roller assembly . 2 Disconnect the f ollowing: • Solenoid from the ECU at J204 (see Figure 53, callout 1).
130 Removal and replacement EN 3 Remov e the four (4) scre ws (callout 1) from the back sheet metal plate and lift it off . 4 Remov e the four (4) scre ws (callout 2) from the paper f eed frame.
EN Internal assemblies 131 5 Release the sensor unit connector (callout 1). Fi g u r e 59. Pap er f eed f r am e r em ov al (3 o f 3) 6 V erify that all cables are clear of the frame and pull the frame straight bac k to remov e it.
132 Removal and replacement EN T ra nsfe r rolle r guide a nd tr a nsfe r rolle r 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , the pick up roller assembly , and the paper feed frame .
EN Internal assemblies 133 Kick pla te CA UTION Be careful working with the kick plate and separation pad. The spring underneath the kick plate might sta y attached to the kick plate, b ut it is also likely to spring a wa y from the kick plate. Place the spring aside f or separation pad disassemb ly .
134 Removal and replacement EN To r e i n s t a l l If the spring on the kick plate does not remain attached to the kick plate, replace the spring, making cer tain the diameter of the spr ing surrounds two lo wer pins on the kic k plate and rests inside the third pin.
EN Internal assemblies 135 S e pa r a tion pa d 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , the pick up roller assembly , and the kick plate.
136 Removal and replacement EN S ubpa ds 1 Place your inde x finger on the subpad. 2 Press tow ard the top of the printer . F igure 6 4 . S ubpa d re mova l No t e If you replace the subpads , also replace the pick up roller assembly and the separation pad.
EN Internal assemblies 137 Feed as s em b l y The f eed assembly is located in the paper f eed frame. 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , the pick up roller assembly , and the paper feed frame .
138 Removal and replacement EN 4 Remov e the self-tapping screw (callout 1) that holds the f eed assemb ly in place . No t e Befo re proceeding, ex amine the tabs and how the y fit into their slots (callout 2). The tabs must be reinstalled to e xactly this position.
EN Internal assemblies 139 6 T urn the feed assemb ly over and place it in one hand with the roller-side down. P op one of the tabs on the other side and the f eed roller should f a ll into your hand.
140 Removal and replacement EN Bottom a sse mb lie s C a ble guide 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, and the metal side plate. 2 T wo tabs hold the cab le guide on the pr inter chassis. Press each tab inward.
EN Bottom assemblies 141 Mai n Mo t o r 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, and the metal side plate. 2 Remov e the motor connector (callout 1). 3 Remov e two (2) motor screws (callout 2). 4 Lift the motor out.
142 Removal and replacement EN ECU Remov e all co vers , the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, and the front casing. 1 Disconnect the motor connector from the motor . 2 Release all connectors from the ECU .
EN Bottom assemblies 143 5 Lift the bottom plate and release the fusing assembly connector (callout 1). Fi g u r e 71. ECU r em o v al (2 o f 4) 6 Lift the bottom plate from the product and place it on its f eet. CA UTION Placing the ECU on a conductive surf ace can damage the unit.
144 Removal and replacement EN 7 Squeeze the speak er cover to release it from the bottom plate and lift it off the bottom plate. Fi g u r e 72. ECU r em o v al (3 o f 4).
EN Bottom assemblies 145 No t e In Figure 73 below , the photograph shows the ECU from an HP LaserJet 3150 product. Some HP LaserJet 3100 products do not contain the protectiv e sheet (callout 1). 8 Remov e the (7) remaining cables (callout 2). 9 Remov e the screws (5) that secure the ECU to the bottom plate (callout 3).
146 Removal and replacement EN Feet 1 Inser t the small flatblade scre wdriver into the f oot to release the tab . 2 Lift off the f oot. Fi g u r e 74.
EN Chapter contents 147 6 T roub leshooting C ha pte r conte nts Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
148 Troubleshooting EN Ba sic trouble shooting Ve r ifica tion ste ps P ossible proble ms S olutions Is P ower On successful? When the product is conne cted to a grounded power source , the printer motor should rotate for appro ximately six seconds and the document scanner motor should rotate f or appro ximately two seconds.
EN Basic troubleshooting 149 Is the product ready? The control pane l should function without error messages. Control panel displa y an error message, such as “ Encoding Error .” Control panel is not func tional. Control panel does not fun ction correctly .
150 Troubleshooting EN Is the copy function operational? Place the reports into the document scanner input bin and copy them to the printer . Repor ts should f eed smoothly through the document scanner path and copies should print without pr int quality problems.
EN Basic troubleshooting 151 Does the product receive a fax? Use another fax machine to send a f ax to the product. T oo many telephone devices are plugged in, or te le phone de vices are not connected in the co rrect order . Firmware is not current. Product’ s fax settings are set incorrectly .
152 Troubleshooting EN E rror me ssa ge s These control panel messages are listed alphabetically and are accompanied by the cause f or the message and steps to take to resolve the prob lem. M e ssa ge C a use S olution Configuration Err # (number 1-4) An error was detected in th e SRAM.
EN Error messages 153 F ax Memor y Error #(number 1-5) An erro r was detected in DR AM. Unplug the po wer cord from the pow er source, wait 10 seconds , and replug in the pow er cord. T r y connectin g the product to a different power so urce or surge protector .
154 Troubleshooting EN Printer Comm Error There was an err or in commu nicating with the HP LaserJet 3100/3150 product. Make su re that the para llel cable is securely connected be tween the HP LaserJet 3100/3150 prod uct and the computer . Use the clips to clip the cable to its connector .
EN Error messages 155 Printer Laser E rror Call fo r Ser vice T he printer door is open or has been damaged. A probl em has occurred with the print engine. Open the printer door and exami ne the door f or damage . If the printer door is not damaged, close the do or , making sure both of the release latche s are closed correctly .
156 Troubleshooting EN Scanner Error #1 An error has occurred in the do cument scanner . Press and hold do wn the S TOP /C LEAR ke y f or 7 seconds to reset the product. If the error persists , check the cabli ng connections. If the error persists , unplug the power cord from its power source f or 10 seconds, and then re plug it in.
EN Image formation troubleshooting 157 I ma ge for ma tion trouble shooting C he c k the tone r ca r tr idge Image f or mation def ects are many times the result of toner car tr idge problems . If there is any doubt, alwa ys replace the toner car tridge bef ore troubleshooting image def ects.
158 Troubleshooting EN S olving ima ge qua lity proble ms Use the f ollowing tab le to help solve prob lems with pr inted pages. See also “Solving paper f eed problems” in this chapter . Pr o b l em Cau s e So l u t i o n P ar ts of the page around the edges aren’t printing.
EN Image formation troubleshooting 159 Print is faded or you notice a bloc k of vertically aligned white streaks, or print is not fa ded, but v er tical white stripes appear on the page. The toner cartr idge is getting low o n toner . The HP LaserJet 3100/31 50 product needs to be cleaned.
160 Troubleshooting EN V er tically-aligned blac k streaks or smears appear on successive pages . The HP LaserJet 3100/31 50 product needs to be cleaned. The toner cartridge is damaged. There is a prob l em i n the heati ng e lemen t. See the appropriate sections of Chapter 3, “Maintenance .
EN Image formation troubleshooting 161 Light chara cter shadows or repetitive marks appear on the page. A roller is dam aged. The HP LaserJet 3100/31 50 product needs to be cleaned. If you are using transparencies, they do not meet HP’ s specifications.
162 Troubleshooting EN The page is completely blac k. The toner cartridge was improperly installed. The toner cartridge is defectiv e. Discontinuities e xist in the high-vol tage contact points. There is a prob lem in the ECU or the laser/scanner . Remov e the car tridge and reinstall it.
EN Image formation troubleshooting 163 Blank pages print occasionally . Pa ge length and margins are not set correctly for the paper size . Y our HP LaserJet 3100 /3150 product is feeding two or more sheets of paper at a time because the paper is di fficult to separate.
164 Troubleshooting EN Scanned images hav e black dots or streaks in top and bottom margins. There is ink, glue, white-out, or some other substance on the con t act image sensor . There is a prob lem in the contact image sensor . See the appropriate sections of Chapter 3, “Maintenance .
EN Solving paper feed problems 165 S olving pa pe r fe e d proble ms Use the f ollowing tab le to solve prob lems related to moving paper or documents through the HP LaserJet 3100/3150 product . Pr o b l em Cau s e So l u t i o n P ages are coming out curled or wrinkled from the HP LaserJet 3100/ 3150 product.
166 Troubleshooting EN Print is misaligned on the page (ske wed pages). The paper input bin is o v erfilled. The paper guides ar e not set correctly , are broke n, or are missing. The paper’ s weight or surf ace finish does not meet HP’ s specifications.
EN Solving paper feed problems 167 The HP LaserJet 3100/3150 product is fe eding m ultiple sheets or jams frequently from the paper input bi n or single-sheet input slot. P aper guides are not adjusted properly . P aper was not r emov ed from the paper input bin bef ore filling the bin.
168 Troubleshooting EN The HP LaserJet 3100/3150 product is fe eding m ultiple sheets or jams frequently from the document feeder tra y . The special media le ver is in the incorrect position. Guides are not adjusted properly . The document fe eder tra y is ov erfilled.
EN Solving general software problems 169 S olving ge ne r a l softw a re proble ms Use the f ollowing tab le to solve prob lems related to the software and problems that might occur when installing the softw are or changing settings manually .
170 Troubleshooting EN The software di d not install (Windows 95, 98, or NT4.0) All programs except Systra y and Explorer should be closed. T o check in Windows 9 5 or 98, press C TRL + A LT + D ELETE . If other programs are open, click one and clic k En d T as k .
EN Solving general software problems 171 When the product is connected to the network using an HP JetDirect pr int ser ver , you receiv e this message: “JetSuite Fax has detected that the HP L aserJet 3150 is either s witched off or is not connected to y our computer .
172 Troubleshooting EN When the product is connected to the network using an HP JetDirect pr int ser ver , you re ceiv e one of thes e messages: z “The configur ation wizard did not find your HP LaserJet 3150 All in One on the network.” z “The configur ation wizard was unab le to find an All in One at the specifie d address.
EN Functional checks 173 F unctiona l che c ks S imple ha rdwa re te st A simple test of the hardware is printing and cop ying the demonstration page . T o pe rfor m the simple ha rdw a re te st 1 At the product control panel, press V OLUME +C ONTRAST simultaneously to print the demonstration page.
174 Troubleshooting EN E ngine te st The engine test is used to v erify that the pr int engine is functioning correctly . The formatter is bypassed during an engine test, so the engine test is useful f or isolating printer problems.
EN Functional checks 175 I nte r na l re por ts Use the control panel to print configuration repor ts, self-test repor ts, and demonstration pages . The configuration repor t shows the settings selected from the control panel.
176 Troubleshooting EN P r inting a ll re por ts a t once When you print all repor ts at once, the f ollowing repor ts are printed: ● F a x a ctivity re por t —recent f a x es sent and receiv ed, .
EN Functional checks 177 H a lf- se lf te st functiona l che ck The electrophotographic process can be subdivided into the f o llowing stages: ● Image f ormation stage (charges the dr um and wr ites.
178 Troubleshooting EN D r um rota tion functiona l che ck The photosensitive drum, located in the toner car tridge, must rotate f or the print process to work. The photosensitive drum receives its drive from the main drive assemb ly . T o verify that the drum is rotating: 1 Open the printer door .
EN Functional checks 179 Heat i n g el em en t c h ec k 1 P aper passes between the heating element and a soft pressure roller to fuse toner to the paper . T o ve rify that the heating element is functioning correctly: 2 Unplug the HP LaserJet 3100/3150 product f or at least ten minutes .
180 Troubleshooting EN H igh- volta ge po we r supply che ck The high-v oltage po w er supply PCA prov ides the necessary voltages f or the electrophotographic processes .
EN Functional checks 181 C he cking the high- volta ge conne ctor a sse mb ly The assembly uses three spring-loaded pins to contact the toner car tr idge: charging (callout 1), drum ground (callout 2), and de veloping roller (callout 3). V erify that the pins are not dir ty or corroded and that the spring-loading action is functional.
182 Troubleshooting EN P a pe r pa th che ck If paper is not being pick ed up or is not moving through the paper path, you ma y want to observe all of the paper motion activities.
EN Troubleshooting tools 183 T roub le shooting tools P a pe r pa th a nd compone nts F igure 7 9 . P a pe r pa th a nd compone nts.
184 Troubleshooting EN D ocume nt pa th a n d compone nts F igure 8 0 . D ocume nt pa th a nd compone nts Fo r m a t t e r.
EN Troubleshooting tools 185 R e pe titive ima ge de fe ct r ule r Fi g u r e 81. Rep et i t i v e i m ag e d ef ec t ru l er.
186 Troubleshooting EN D ocume nt sca nne r re ca libr a tion If copies, items scanned to the computer , or f ax es you send ha ve v er tical blac k or white lines running through them, recalibration might be necessary . Recalibrating the document scanner produces a calibration gr aph.
EN Troubleshooting tools 187 6 If the ve r tical blac k or white line appears on the cop y of the demonstration page , continue with steps 7 through 12 below . 7 On the control panel, press E NTER / M ENU . 8 Press < once to display Service and press E NTER /M ENU .
188 Troubleshooting EN Mai n w i ri n g F igure 8 2 . G e ne r a l circuit dia gr a m ( 1 of 2 ) ECU.
EN Troubleshooting tools 189 F igure 8 3 . G e ne r a l circuit dia gr a m ( 2 of 2 ) Document Scanner Motor Fo rmat t er.
190 Troubleshooting EN Serv i c e m en u s C ontrol pa ne l se r vice me n u Use the control panel menu, under “service,” to set up remote ser vicing and to recalibrate the document scanner . The ser vice por tion of the control panel menu is shown belo w in a hierarchical diag r am: T a b le 1 3 .
EN Service menus 191 E xte nde d se r vice me n u Use the e xtended ser vice mode to run various self-tests and to change softs witch settings, such as the country code softswitch setting. The f ollowing page sho ws the la yout of the e xtended ser vice menu settings in a hierarchical diagram.
192 Troubleshooting EN T ab l e 14. Ex t en d ed s erv i c e m en u t r ee Pr es s B ACKSPACE #** to a cce ss the e xte nde d se r vice me nu. Us e t h e < an d > keys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU . Us e th e < and > ke ys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU .
EN Service menus 193 S e lf- te st in e xte nde d se r vice mode If you perf or m a self-test from the e xtended ser vice menu, the printed repor t will also show firmware re vision number and details. No t e Print the inter nal repor ts bef ore perf or ming extended service mode tests.
194 Troubleshooting EN O the r te sts in e xte nde d se r vice mode The char t below shows tests that can be perf or med in extended ser vice mode and a brief explanation of each test: T a b le 1 6 . E xte nde d se r vice mode te sts T e st E xpla na tion K eypad test T ests all keypad k eys by pressing in sequence.
EN Service menus 195 Rep o r t s i n ex t en d ed s erv i c e m o d e The char t below shows reports that can be pr inted from extended ser vice mode and a brief explanation of each repor t: T a b le 1 7 . E xte nde d se r vice mode re por ts R e por t E xpla na tion T .
196 Troubleshooting EN Cl ear m em o ry i n ex t en d ed s erv i c e m o d e CA UTION Clearing memor y clears all parameters, which can render the product illegal or inoperab le. Print the inter nal repor ts before clearing memor y in e xtended ser vice mode.
EN Softswitches 197 S oftswitche s Any time the RFI shield is remo v ed from the product, or when softs witches are reset to def aults, the countr y code softswitch m u st be reset. Extended ser vice mode allows y ou to change softs witches on the product.
198 Troubleshooting EN 8 Use the ke ypad to enter the sequence that corresponds to the countr y in which the product is used, according to the table below: 9 Press Enter/Menu to complete the softs witch change. 10 Press Stop/Clear . 11 Enter Backspace#** to e xit the e x tended ser vice menu.
EN Firmware and software downloads 199 F ir m wa re a nd softw a re downloa ds New er versions of the firmware and softw a re f or the HP LaserJet 3100/3150 product can be downloaded to the product from the f ollowing w ebsites: ● http://www .hp.com/suppor t/lj3100/ ● http://www .
200 Troubleshooting EN H a rdw a re , softw a re , a nd fir mw a re compa tibility The table belo w shows software and firmware compatibility with HP LaserJet 3100 and 3150 product f ormatters and control panels.
EN Fax trace report 201 F a x tr a ce re por t Use the control panel ser vice menu to choose T.30 Protocol Trace and then select At the end of each call . Configure another fax machine, pref erably another HP LaserJet 3100 or 3150 product, to the same (or similar) settings.
202 Troubleshooting EN T a b le 2 0 . F a x pha se se que nce Seq u en c e Cal l i n g s t at i on Cal l ed st at i on P ha se A— C a ll se tup se que nce 1 Ring signal 2 CNG tone beep , 1100Hz 1 se.
EN Fax trace report 203 T a b le 2 1 . Appropr ia te re sponse s C omma nds C omme nts Appropr ia te re sponse s (NSF) (CSI) DIS Identifying capabilities: from a manual receiv er or an auto-answer uni.
204 Troubleshooting EN T ab l e 22. F ax ab b r ev i at i o n s A b b r ev i at i o n Fu n c t i o n Si g n al f o rm at (“ X” = an y #) CED Called station id entification 2100 Hz CFR Confir matio.
EN Fax trace report 205 MCF Message confirmation X011 0001 1650 or 1850 Hz MSG Message received high speed data MPS Multi-page sign al X111 0010 NSF Non-standard f acilities command 1000 0100 NSF Non-.
206 Troubleshooting EN F igure 8 4 . E xa mple of a succe ssfully se nt fa x No t e Phase A, call establishment, does not show up on a trace repor t. Phase C is the phase in which f ax ed pages are transferred.
EN Fax trace report 207 F igure 8 5 . E xa mple of a succe ssfully re ce ive d fa x Ex p l an at i o n o f DB M -dBM va lues shown on the f ax trace repor t are hexadecimal n umbers. Conv er t the value to a base-10 number and then divide b y 5 to check signal strength.
208 Troubleshooting EN.
EN Chapter contents 209 7 P a r ts and diag r ams C ha pte r conte nts How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . 210 Consumables and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Common hardware .
210 Parts and diagrams EN Ho w t o use the pa r t s lists a nd dia g r a ms The figures in this chapter illustrate the major subassemb lies in the printer and their component par ts. A tab le (mater ial list) f ollows each e xploded assembly diag ram.
EN Consumables and accessories 211 C onsuma b le s a nd a cce ssor ie s The f ollowing items are a vailab le through a local authorized HP dealer . T o find a dealer near you (or if y our dealer is temporarily out of stock), call the HP Customer Inf or mation Center at (800) 752-0900.
212 Parts and diagrams EN P ower cables 8120-6810 P ower cable—A ustralia, New Zealand 8120-6811 P ower cable—A ustr ia, Belgium, Finland, F rance, Germany , Hungar y , Italy , Netherlands, Norwa y , P oland, Russia, Spain, Sweden, Ukraine 8120-6812 P ower cable—Canada, Me xico , U.
EN Consumables and accessories 213 O rde r ing consuma ble s The consumables and accessories listed in T able 23 ma y be ordered from Hewlett-P ackard.
214 Parts and diagrams EN C ommon ha rdw a re T ab l e 24. Co m m o n f as t en er s E xa mple D e scr iption Screw , machine, truss head Screw , star Screw , self-tapping Screw , hex-head Screw , hex.
EN Common hardware 215 F igure 8 6 . M a jor a sse mbly loca tions RG5-3452-000CN T ransfer assemb ly RG5-3484-070CN P aper pickup assembly RG5-3474-020CN Delivery assembly RG5-3475-040CN Separation g.
216 Parts and diagrams EN F igure 8 7 . S uppor ts.
EN Common hardware 217 T a b le 2 5 . S uppor ts Ref er en c e Part n u m b er Des c ri p t i o n 1 RB2-3362-000CN Paper input support 2 RB2-3410-000CN Paper output support 3 RB2-3455-000CN Document f.
218 Parts and diagrams EN Fi g u r e 88. Ex t ern al c o v er s an d p an el s.
EN Common hardware 219 T a b le 2 6 . E xte r na l cove rs a nd pa ne ls Ref er en c e Part n u m b er Des c ri p t i o n 1 C3948-40010 I/O bezel 2 RB2-3341-000CN Right cov er 3 RB2-3360-000CN Left co.
220 Parts and diagrams EN F igure 8 9 . P r inte r door ( 1 of 2 ) RG5-4771-000CN RG5-4220-000CN (310 0) RG5-4241-000CN (310 0) RG5-4769-000CN (315 0) RG5-4770-000CN (31 50) 11 21 22 20 RG5-4221-000 C.
EN Common hardware 221 T a b le 2 7 . P r inte r door ( 1 of 2 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-4770-000CN Printer door assembly—LJ 3150 RG5-4220-000CN Printer door assembly—.
222 Parts and diagrams EN F igure 9 0 . P r inte r door ( 2 of 2 ).
EN Common hardware 223 T a b le 2 8 . P r inte r door ( 2 of 2 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-4770-000CN Printer door assembly—LJ 3150 RG5-4220-000CN Printer door assembly—.
224 Parts and diagrams EN F igure 9 1 . D ocume nt sca nne r a sse mbly.
EN Common hardware 225 T a b le 2 9 . D ocume nt sca nne r a sse mbly Ref er en c e Part nu m b er Des c ri p t i o n RG5-4771-000CN Document scanner assemb ly 1 RG5-4772-000CN Pic kup roller assemb ly , document scanner 19 RH7-1376-000CN Motor , AC 1.
226 Parts and diagrams EN F igure 9 2 . I nte r na l compone nts ( 1 of 3 ) RG5-3484-070C N RG5-3474-020CN RG5-3486-040CN 25 22 21 16.
EN Common hardware 227 T a b le 3 0 . I nte r na l compone nts ( 1 of 3 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-3484-070CN P aper pickup assemb ly RG5-3486-040CN Pickup roller assemb ly.
228 Parts and diagrams EN F igure 9 3 . I nte r na l compone nts ( 2 of 3 ) 21.
EN Common hardware 229 T a b le 3 1 . I nte r na l compone nts ( 2 of 3 ) Ref er en c e Part n u m b er Des c ri p t i o n 1 R Y7-5005-000CN Gear kit #1 2 RB1-7288-020CN Bushing (2) 3 RB1-7105-000CN P.
230 Parts and diagrams EN F igure 9 4 . I nte r na l compone nts ( 3 of 3 ) RG5-3475-040CN 21.
EN Common hardware 231 T a b le 3 2 . I nte r na l compone nts ( 3 of 3 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-3475-040CN Separation guide assembly 1 RB1-7223-000CN Grounding clip 2 RB.
232 Parts and diagrams EN F igure 9 5 . E le ctr ica l compone nts a sse mbly.
EN Common hardware 233 T a b le 3 3 . E le ctr ica l compone nts a sse mbly Ref er en c e Part n u m b er Des c ri p t i o n 1 RB2-3346-000CN Speaker mount 2 RB2-3342-000CN Bottom plate 3 RB2-3347-000.
234 Parts and diagrams EN F igure 9 6 . P a pe r pick up a sse mbly RG5-3485-030CN RG5-3486-040CN.
EN Common hardware 235 T a b le 3 4 . P a pe r pick up a sse mbly Ref er en c e Part n u m b er Des c ri p t i o n RG5-3484-070CN P aper pickup assemb ly RG5-3485-030CN F eed assembly RG5-3486-040CN P.
236 Parts and diagrams EN Fi g u r e 97. Feed as s em b l y.
EN Common hardware 237 T ab l e 35. Feed er as s em b l y Ref er en c e Part n u m b er Des c ri p t i o n RG5-3485-030CN F eed assembly 1 RB2-1699-000CN Feed roller.
238 Parts and diagrams EN Fi g u r e 98. Sep ar at i o n g u i d e as s em b l y.
EN Common hardware 239 T ab l e 36. Sep ar at i o n g u i d e as s em b l y Ref er en c e Part n u m b er Des c ri p t i o n RG5-3475-040CN Separation guide assembly 2 RG5-3476-000CN F ace-up/face-dow.
240 Parts and diagrams EN Fi g u r e 99. Del i v ery as s em b l y.
EN Common hardware 241 T ab l e 37. Del i v ery as s em b l y Ref er en c e Part n u m b er Des c ri p t i o n RG5-3474-020CN Deliv er y assembly 1 RB1-7284-020CN Delivery roller #1 (4) 2 RB2-1685-000.
242 Parts and diagrams EN Alpha be tica l pa r ts list T a b le 3 8 . Alpha be tica l pa r ts list Part n am e Part nu m b er Fi g u r e # Ref er en c e Arm, plate, left RB1-7185-000CN 96 16 Arm, plat.
EN Alphabetical parts list 243 Clamp , wire WT2-0276-000CN 95 13 Clutch RB1-7197-020CN 96 6 Contact image sensor assembly RG5-4239-000CN 89 11 Control panel assembly—LJ 3100 RG5-4241-000CN 89 Contro.
244 Parts and diagrams EN ECU , 110 V RG5-4690-000CN 95 18 ECU , 220 V RG5-4691-070CN 95 18 Exit roller RF5-2367-000CN 93 17 F ace-up/face-do wn le ve r RG5-3476-000CN 98 2 F eed assembly RG5-3485-030.
EN Alphabetical parts list 245 Input bin assembly RG5-3488-000CN 88 9 Input sensor assembly R Y7-5009-000CN 96 3 Jammed paper protector RB1-7334-000CN 99 8 Laser/scanner assembly RG5-3497-050CN 93 19 .
246 Parts and diagrams EN Pressure roller RF5-2364-000CN 94 4 Pressure roller gear (27T) RS5-0796-000CN 94 11 Pressure roller grease CK-8006-000CN 94 Pressure roller ground guide RF5-1533-000CN 94 14 .
EN Alphabetical parts list 247 Screw , tapping, tr uss head, M3X8 (7) XB4-7300-807CN 89 501 Screw , tapping, tr uss head, M4X8 (3) XB4-7400-807CN 92 501 Screw , TP , M3X12 XA9-0382-000CN 93 22 Screw ,.
248 Parts and diagrams EN T ransf er guide RF5-2358-000CN 94 6 T ransf er guide assembly RG5-3452-000CN 94 21 T ransf er roller RF5-1534-000CN 94 7 Upper guide assembly—LJ 3100 RG5-4221-000CN 89 Upper guide assembly—LJ 3150 RG5-4768-000CN 89 T a b le 3 8 .
EN Numerical parts list 249 N ume r ica l pa r ts list T ab l e 39. Nu m eri c al p ar t s l i s t Part n u m b er Part n am e Fi g u r e # Ref er en c e 0515-2672 Screw , M3X6 (9) 92 25 C3948-00002 R.
250 Parts and diagrams EN RB1-7129-000CN Grounding metal 94 8 RB1-7130-020CN Cable guide 92 6 RB1-7172-000CN Spring, grounding 96 1 RB1-7176-000CN Guide sheet 92 11 RB1-7177-000CN F rame, paper f eed .
EN Numerical parts list 251 RB2-3346-000CN Speak er mount 95 1 RB2-3347-000CN Spacer , PCB (7) 95 3 RB2-3350-000CN Cable guide , formatter 92 3 RB2-3351-000CN Cable tube 89 13 RB2-3354-000CN Strap 89 .
252 Parts and diagrams EN RB9-0227-000CN Spacer 93 24 RF5-1514-020CN Left car tridge guide 94 10 RF5-1515-020CN Right car tridge guide #2 94 9 RF5-1517-020CN Pressure plate 94 5 RF5-1533-000CN Pressur.
EN Numerical parts list 253 RG5-4220-000CN Pr inter door assembly—LJ 3100 89, 90 RG5-4221-000CN Upper guide assembly—LJ 3100 89 RG5-4233-000CN Cable, contact image sensor (J1004 to J903) 89 21 RG5.
254 Parts and diagrams EN VS1-5057-002CN Fuser connector (2P) 94 15 WE8-5192-000CN Ferrite r ing core 93 23 WT2-0276-000CN Clamp, wi re 95 13 WT2-0367-000CN Clamp, cab le 95 14 WT2-5178-000CN Cable gu.
EN Document scanner separation pad replacement 255 A Additional user notes D ocume nt sca nne r se pa r a tion pa d r ep l ac em en t The document scanner separation pad is a user-replacab le par t that is ordered as par t of a kit for either the HP LaserJet 3100 product and HP LaserJet 3150 product.
256 A Additional user notes EN H o w to re pla ce the docume nt sca nne r se pa r a tion pa d 1 Lift open the document release door . 2 Roatate the strap on the left side of the printer door to unhook the strap . 3 Grasp the separation pad and m ylar sheet together (callout 1, below) and lift them str aight aw ay from the document release door .
EN In d ex 257 Inde x A abbreviations, fax 204 AC power distribution 70 accessories and consumables availability 33 life expectancies 56 list 211 ordering 213 part numbers 56 replacement sched ule 56 .
258 I nde x EN C cable guide assembly 140 cables parallel 22, 211 phone 22 power 22 Canadian requirements 28, 30 capacity circuit 17 document feed er tray 37 media input bin 37 output 37 paper output bin 37 cartridge sensor (SW101) 80 cartridges, toner.
EN Index 259 covers back 88 illustrations 218, 220 left front 92 left side 91 part numbers and descriptions 219 RFI shield 94 right side 90 top 93 CPU (central processing unit) 72 crooked pages 166 cu.
260 I nde x EN draft mode 73 DRAM (dynamic random-access memory) 73 driver circuits 81 roller motion 182 dropouts in characters 162 drum rotation functional check 178 drum, photosensitive charging 75 .
EN Index 261 feed assembly drive rollers 77 feed functions 67 feeder support, document 1 9 feeder tray, document 19 capacity 37 input media requ ire ments 37 media input require me nts 37 feeding prob.
262 I nde x EN kick plate assembly 133 motion 77, 182 spring 133 L label, product 18, 22 language setting 53, 54 laser safety statement 23, 24 laser/scanner assembly for printer 123 last rotation peri.
EN Index 263 O OCR (optical character recognition) troubleshooting 16 9 operating environmen t 36 optical system 81 ordering accessories and consumables 213 parts 210 output bin 21 bin ca pacity 37 do.
264 I nde x EN pickup rollers document scanner 1 06 estimated life 56 illustration 78 pickup/feed functions 67 plates fuser pressure 114 kick 77, 133, 182 metal side assembly 110 pliers required fo r .
EN Index 265 repetitive image defect ruler 185 marks on page 161 reports configuration 52, 17 5 extended service mode 195 fax log 53, 54 fax trace 201 internal 175 log debug 195 menu settings 52 phonebook 53, 54 printer fonts 195 self-test 53, 54 SRAM dump 195 T.
266 I nde x EN edge of document 80 image 57 location and function 80 paper exit 80 paper exit (PS2 01) 77, 79 paper out (PS202) 77, 79, 80 paper registrati on (PS203 ) 77, 79, 80 toner cartridge 80 se.
EN Index 267 switches engine test (SW201) 69, 80 location and function 80 power shutoff 69 system error 51 T T.30 protocol trace report 195 using 201 task stacks report 195 telephone consumer protecti.
268 I nde x EN V ventilation req uirements 36 video controller 81 void areas on page 161 voltage distribution 70 high 71 over 70 power supply check 180 protection 70 volume default setting 53, 54 key .
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C4256-90954.
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