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Model 330 Model 350 HP Of f iceJet Series 300 T echnical Support Solutions Guide Printer F ax Copier Scanner Model 300 (Printer Fa x Copier Only).
Product Inf ormation 1-1 1 Pr oduct Inf ormation Subject Pa g e Introduction 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Description 1-2 .
Product Inf ormation 1-2 Intr oduction This T echnical Support Solutions Guide contains information necessary to support the HP Off iceJet Series 300 Printer/Fax/Copier/Scanner family of products. Although model and country-specific functionality may differ across the HP Off iceJet product line, the support and service strate gy is consistent.
Product Inf ormation 1-3 HP OfficeJet Model Series 300 Printer/Fax/Copier/Scanner SL1 Overview of Pr oduct Capabilities The follo wing table provides an o vervie w of HP Off iceJet Series 300 capabilities.
Product Inf ormation 1-4 Pr oduct Features The following table lists the features of the HP Of ficeJet Series 300 printer/fax/copier/scanner described in this guide. HP OfficeJet Series 300 Features Feature Description Shares a single line with the telephone and a telephone answering machine (T AM) Answering machine answers all calls.
Product Inf ormation 1-5 HP OfficeJet Features (Continued) Feature Description Memory reception capacity Depending upon amount of information on pages sent, memory allo ws for up to 24 page storage. One-touch feature T en programmable one-touch k eys are pro vided for easier , speedier faxing.
Product Inf ormation 1-6 Simultaneous T asking Features The HP Off iceJet Series 300 is capable of performing sev eral tasks at the same time. Use the follo wing chart as a reference of which tasks can be performed simultaneously . Attempting to perform concurrent tasks not supported may result in a display message or error condition.
Product Inf ormation 1-7 The following task combinations can be performed simultaneously . 1. An incoming fax will be stored in memory while: fax es in memory are printing a local copy is printing a print job is printing a report is printing 2.
Product Inf ormation 1-8 Pr oduct Specifications Re vie w the following table for product specif ications of the HP Off iceJet Series 300 machines. HP OfficeJet Series 300 Specifications Function Specif ication Description Overall Specifications Dimensions 17.
Product Inf ormation 1-9 HP OfficeJet Series 300 Specifications (continued) Function Specif ication Description Printer Specifications (continued) Internal Fonts Courier (P ortrait Orientation): Pitch: 5, 10, 16.67, 20 cpi Point size: 6, 12 pt. CG T imes (P ortrait Orientation): Pitch: Proportional Point size: 5, 6, 7, 8, 10, 12, 14 pt.
Product Inf ormation 1-10 HP OfficeJet Series 300 Specifications (continued) Function Specif ication Description Printer Specifications (continued) Software Compatibility Microsoft W indows 3.1 Microsoft W indows 95 MS W ord for W indo ws (6.0 and abov e) W ordPerfect for W indows (6.
Product Inf ormation 1-11 HP OfficeJet Series 300 Specifications (continued) Function Specif ication Description Copier Specifications (Continued) Scan Margins T op margin = 3.0 mm ± 3.0 mm Bottom margin = 2.0 mm ± 3.0 mm Left: U.S. letter = 0.0 mm ± 3.
Product Inf ormation 1-12 Colored bond and photocopy paper (such as pink, yello w , or blue) can be used, as long as it meets these specif ications: D Paper Size U.S. letter 8 1/2 in x 11 in, (216 x 279 mm) U.S. legal 8 1/2 in x 14 in, (215 x 356 mm) Executi ve 7.
Product Inf ormation 1-13 Media T ray Capacities Sheet capacity for the v arious paper tray is as follows: Access door assembly (automatic document feed tray for fax es to be sent) = 20 pages (paper weight ≤ 20 lb or 75 g/m 2 ) Minimum paper width = 6 in.
Product Inf ormation 1-14 Media Print Area Maximum printable area for the HP Off iceJet is dependent upon the media size being used. The printable areas for the media sizes are sho wn in the following diagram.
Product Inf ormation 1-15 Or dering Information Information on ordering e xchange units under the HP Exchange program is provided with the program information in Chapter 6 of this manual. T o order the supplies and accessories listed in the table belo w , contact your HP dealer .
Product Inf ormation 1-16 Access Door Assembl y T ray Bridge T ray Wire (Document Catch) Input T ra y Assembly .
2-1 Installation and Configuration 2 Installation and Configuration Subject Pa g e Introduction 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-2 Installation and Configuration Subject Pa g e Setting Up for Faxing (German y Installation) (Continued) Recei ve f ax and voice calls at the same phone number – without an answering machine 2-41 . . . . . . . . . . . . . Recei ve f ax and voice calls at the same phone number – with an answering machine 2-42 .
2-3 Installation and Configuration Intr oduction In this chapter contains information about installing the software applications pro vided with HP Off iceJet Series 300, including the: Printer Dri.
2-4 Installation and Configuration Using Microsoft Windows 3.1 Install the HP Of ficeJet Series 300 Printer Software for Microsoft W indo ws 3.1 provided with the HP Of ficeJet Series 300 machine. See the documentation that came with the printer software for installation instructions.
2-5 Installation and Configuration Use the following instructions when helping the user install the software for the f irst time in the HP Off iceJet Series 300.
2-6 Installation and Configuration 13. The Fax Recei ve Mode dialog box appears. Complete it as directed and click the OK b utton. If This Is the User’ s Situation ... Choose This Setting The user has a separate telephone number dedicated to re- cei ving fax calls only (no v oice calls).
2-7 Installation and Configuration Pr oblem Recommended Action The user is reinstalling the software. It ran correctly before, but no w the setup program cannot locate the de vice. Make sure that the HP Of ficeJet Series 300 Manager is not running. Ha ve the user Exit from W indows and then try again.
2-8 Installation and Configuration Running Ec lipse F AX SE fr om the HP OfficeJet Series 300 Manager The HP Of ficeJet Series 300 Models 330 and 350 include a software application, Eclipse F AX SE, that allows the user to send and recei ve f axes directly to his or her PC, rather than to the de vice itself, and to do PC scanning.
2-9 Installation and Configuration Changing P arameters and Solving Pr oblems with the OfficeJet Service Application W ith assistance from a service representati ve, the Off iceJet Service Application is a program that allo ws the user to easily change Off iceJet parameters from the PC.
2-10 Installation and Configuration The following windo w will appear: T o access the HP Of ficeJet Service Application, type the password solo . Then click OK. Ther e will be a delay of appr oximately 5 to 12 seconds befor e the HP Off iceJ et Series 300 service application appears on the scr een .
2-11 Installation and Configuration Click on the tab (Information, Parameters, Report, Language, or Remote to mo ve between windo ws. The Apply b utton applies the selected parameter , language, or remote setting to the HP Off iceJet.
2-12 Installation and Configuration out. Either change the value in the “Enter ne w value” dialog box or enter a ne w parameter number into the Parameter number dialog box. 4. Click on the Apply b utton to set the HP Off iceJet with the ne w parameter value.
2-13 Installation and Configuration Exiting the Service A pplication Whene ver exiting the Service Application Program, allo w 5 to 10 seconds for the hardware to terminate the factory and service capability . T o exit or quit the program, click on the Exit button.
2-14 Installation and Configuration The phrase “Enter header number” appears on the top line of the HP Of ficeJet LCD display . A string of characters appears on the bottom line of the HP Of ficeJet LCD display .
2-15 Installation and Configuration Using Other PC F ax Programs With Models 330 and 350 The user can use most W indows-based PC fax software that supports standard CAS modems with the HP Of ficeJet Models 330 and 350.
2-16 Installation and Configuration Installing Contr ol P anel and One-T ouch Overlays Each HP Of ficeJet Series 300 is shipped with a control panel ov erlay appropriate for the country of destination installed. The overlay has the HP logo and HP Model 300, Model 330, or Model 350 name as well as the control panel button names printed on it.
2-17 Installation and Configuration Installing a Print Car tridge 2 SL42 1 SL18A W ith the control panel and top cover open, locate the print cartridge cradle inside the HP Of ficeJet Series 300, near on the right side.
2-18 Installation and Configuration Installing an Interface Cable f or Printing The user must purchase separately a shielded Centronics bi-directionsl parallel interface cable to connect the HP Of ficeJet Series 300 to his computer for printing. He or she can use the HP C2950A (2 meter) or the HP C2951A (3 meter) Centronics parallel cable.
2-19 Installation and Configuration Installing the P ower Cor d Make sure the printer is turned of f by pressing “ O ” on the On/Of f switch (located on the left side of the machine’ s base). 2 1 Look on the back of the HP Of ficeJet Series 300 and locate the po wer socket.
2-20 Installation and Configuration Installing an Access Door Assembl y 2 SL30B 1 The access door assembly contains the document feed tray and extender and adjustable paper size guides. Originals of fax es to be sent or documents to be copied are placed on the feed tray for processing.
2-21 Installation and Configuration Installing an Input T ray The input tray is also kno wn as the paper supply tray . This tray is where paper is loaded for the printing of recei ved fax es, print jobs, reports and copies. The tray holds 100 sheets of paper .
2-22 Installation and Configuration Loading P aper in the Input (Paper) T ray SL3 SL28 12 34 Check the position of the paper size setting and adjust if necessary . Slide the green paper guide until it snaps into place at the appropriate paper size setting.
2-23 Installation and Configuration Loading En velopes in the Input (P aper) T ray SL8 SL9 12 34 Slide the green paper guide until it snaps into place at the appropriate en velope size setting. The en velope guide will pop up to keep the en velopes vertically aligned.
2-24 Installation and Configuration Setting the P aper Siz e in the Front P anel Menu Set the paper size in the menu to match the paper size loaded in the input tray . Setting the paper size allo ws the HP Of ficeJet Series 300 to scale incoming f axes to f it the paper size loaded.
2-25 Installation and Configuration Setting Up f or Printing Using an HP Of ficeJet Series 300 machine with the HP Off iceJet Series 300 Manager to control printing is briefly described earlier in this section. Detailed and custom setup information is provided in the HP Off iceJet Series 300 User’ s Guide for the user’ s model.
2-26 Installation and Configuration Setting Up f or Faxing (U .S. and A ustralian Installations) Using an HP Of ficeJet Series 300 with the HP Off iceJet Series 300 Manager and Eclipse F AX SE to control faxing is briefly described earlier in this section.
2-27 Installation and Configuration Receive fax and v oice calls at the same phone number – without an answering machine This installation is recommended when using one telephone number for both fax and v oice calls and not using a telephone answering machine.
2-28 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine.
2-29 Installation and Configuration Receive fax and v oice calls on the same line with distinctiv e ring This installation is recommended when using one telephone number for both fax and voice calls and using a distincti ve ringing service through the local telephone company .
2-30 Installation and Configuration Setting Up f or Distinctive Ring Distincti ve Ring in an HP Of ficeJet Series 300 is set Off , but can be set On using the HP Off iceJet Series 300 Manager software.
2-31 Installation and Configuration Setting the Reception Mode f or Incoming Calls The Reception Mode af fects ho w the HP Off iceJet Series 300 answers incoming fax and v oice calls. Use the following instructions to change the Reception Mode setting.
2-32 Installation and Configuration Setting the Number of Rings to Answer The number of rings setting is ONL Y used when the HP Off iceJet Series 300 is in the Auto Receiv e Mode. This setting is determines the number of rings sensed before the HP Of ficeJet Series 300 answers a call.
2-33 Installation and Configuration Selecting T one or Pulse Dialing The HP Off iceJet Series 300 is f actory set for touchtone (T one) dialing telephone systems. If used with a rotary (Pulse) dialing telephone system, the HP Of ficeJet Series 300 will need to be set for Pulse dialing.
2-34 Installation and Configuration Entering the Date and Time Date and T ime entries are required on all outgoing fax es. The fax log report will also reflect the date and time of transactions for reference. When entering the information, the current date and time should be entered for accurate reports and tracking of transactions.
2-35 Installation and Configuration Entering the Header Inf ormation (company name and fax n umber) Sender Identification and fax number entries are required on all outgoing faxes. This information will appear in the header of transactions for reference.
2-36 Installation and Configuration • Up to 20 characters are allo wed, including numbers, spaces, dashes (–), and the plus sign (+). • Use the Space button to enter a space.
2-37 Installation and Configuration Setting Up f or Faxing (U .K. Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used.
2-38 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls).
2-39 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine.
2-40 Installation and Configuration Setting Up f or Faxing (German y Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used.
2-41 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls).
2-42 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine.
2-43 Installation and Configuration Setting Up f or Faxing (France Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used.
2-44 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls).
2-45 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine.
2-46 Installation and Configuration Setting Up f or Faxing (Netherlands Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used.
2-47 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls).
2-48 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine.
3-1 Routine Maintenance 3 Routine Maintenance Subject Pa g e Introduction 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing a Print Cartridge 3-2 .
3-2 Routine Maintenance Intr oduction Use the guidelines in this chapter to keep the HP Of ficeJet 300, 330, or 350 in the best operating condition. Changing a Print Car tridg e When installing or replacing a print cartridge, follo wing these recommendations will optimize the performance and extend the lifetime of the ink cartridge.
3-3 Routine Maintenance 5 SL43 Place the print cartridge do wn into the cradle as sho wn. Align the green arro w on the cartridge top with the green dot on top of the cradle. 6 Push the green arrow to ward the green dot until the cartridge snaps into place.
3-4 Routine Maintenance Notes:.
4-1 Calibration and Adjustment 4 Calibration and Adjustment Subject Pa g e Introduction 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Calibration Chart 4-2 .
4-2 Calibration and Adjustment Intr oduction The only procedure a v ailable outside of the factory environment is the calibration chart, which can be printed out and used to determine if the top mar gin must be adjusted. This procedure is used to adjust the top margin when performing a copy function.
4-3 Calibration and Adjustment After accessing the Service and Factory Menu, scroll to the Print Calib Chart submenu and start printing the chart. The chart contains a complete description of the follo wing procedure: 1. Remov e the top portion of the chart by cutting along the dotted line.
4-4 Calibration and Adjustment CUT HERE 1 2 3 4 5 6 7 1 4 5 6 FEED THIS END FIRST T OP TO P CALIBRA TION V ALUE SCALE 950 850 750 650 550 450 500 600 700 800 900 SET -UP Cut the top of this chart along the dashed line . Enter the “Change Parameter” menu and select parameter 200.
5-35 Prob lem Resolution COMMUNICA TION ERROR CODES RECEIVE ERR ORS (400 level codes) – Code numbers not listed are not used CODE DESCRIPTION COMMENTS 401 DCN recei ved Y ou are called by a fax that is polling and from the DIS you send, it is noted that there is no document to send.
5-36 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) RECEIVE ERR ORS (400 level codes continued) – Code numbers not listed are not used CODE DESCRIPTION COMMENTS 422 Irrele v ant response In non-ECM mode the command recei ved was none of the expected responses.
5-37 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) TRANSMIT ERRORS (500 le vel codes) – Code numbers not listed are not used CODE DESCRIPTION COMMENTS 501 Line busy Busy tone detected during initial handshake. “BUSY” dis- played on journal.
5-38 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) TRANSMIT ERRORS (500 le vel codes continued) – Code number s not listed are not used CODE DESCRIPTION COMMENTS 526 Irrele v ant response The response recei ved follo wing the DCS + training was not v alid (expected CFR).
5-39 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) TRANSMIT ERRORS (500 le vel codes continued) – Code number s not listed are not used CODE DESCRIPTION COMMENTS 561 DCN recei ved DCN was recei ved in a response to the transmitted signal.
5-40 Prob lem Resolution P ower -On Initialization T ests When first powered-on, the HP Of ficeJet Series 300 performs a series of tests during the initialization sequence. The control panel will briefly display “ Servo Pr ocessor Re vision x.x. ”, e ven if no f irmware is installed.
5-41 Prob lem Resolution Special Menus and Functions Special menus and various functions can be accessed through multiple (simultaneous) b utton presses while powering on the HP Off iceJet Series 300. These button combinations should be held prior to and during po wering on until the display reads “ Self T est Please W ait ”.
5-42 Prob lem Resolution Also, after the HP Off iceJet Series 300 is po wered on and in the “ Ready ” state, pressing the 5 and 2 buttons simultaneously will produce a one-page demo printout which includes a listing of many of the product’ s features and capabilities.
5-43 Prob lem Resolution Service and Factory Menu Structure This menu tree sho ws the structure of the Service and Factory Menu presented on the follo wing pages.
5-44 Prob lem Resolution There are two methods that can be used to access the Service and F actory Menu as follows: Press the * and 7 buttons simultaneously while po wering on the HP Off iceJet Series 300.
5-45 Prob lem Resolution Print Stored Params : A four -page hard copy printout of all parameter v alues. The report provides the follo wing: 1. Parameter number 2. Brief parameter description. 3. Current parameter v alues. 4. Default parameter v alues if dif ferent from the current v alue.
5-46 Prob lem Resolution T est Menu : This menu allo ws access to the following separately selectable tests: Printer Motor T est: Remov e any paper from the input tray before selecting this test. The paper pick mechanics are tested continuously until the Stop button is pressed.
5-47 Prob lem Resolution Monitor T est: This test is used to determine if the HP Of ficeJet Series 300 is sensing a f alse calling CNG tone, which would cause the unit to interrupt a v oice call while in Fax/T AM receiv e mode. T wo modes are av ailable in this test, On-hook and Of f-hook monitor tests.
5-48 Prob lem Resolution System Err or Codes System error codes may be displayed on the front panel display . They are recorded at parameter locations 176 through 179. Printing the Stored P arameter Report from the Service and Factory Menu will pro vide a printed cop y of all the parameter values.
5-49 Prob lem Resolution User Menu - Associated P arameter Structure Certain user menu selections either af fect, or are af fected by , various internal parameters. The follo wing diagram sho ws the various user menu functions and the associated parameter numbers whose v alues are af fected by the user menu item.
5-50 Prob lem Resolution HP OfficeJet Series 300 P arameter Descriptions The parameter database is initialized from internal tables based on the LIU country code and revision. Many of these parameters are modif iable by the user or support person and are not initialized whene ver the unit is powered ON.
5-51 Prob lem Resolution Ring Detection and Auto Answering Parameter # Description Units 3* Auto answer enabled. Modified by the user using the <Recei ve Mode> k ey .
5-52 Prob lem Resolution Parameter # Description Units 6 Ring detect low frequency . Minimum valid frequenc y for the incoming ring signal. Country Default United States 15 Australia 13 France 25 Germany 21 Netherlands 20 United Kingdom 15 India 15 K orea 15 China 15 1 Hz (10 Hz to 99 Hz) 7 Ring detect high frequency .
5-53 Prob lem Resolution Parameter # Description Units 9 Ring env elope maximum ON time. Maximum time an entire ring signal can be present to be counted as 1 ring. The entire ring signal may consist of se veral ring bursts separated by periods of silence.
5-54 Prob lem Resolution Parameter # Description Units 12 Ring burst minimum ON time. Minimum time a single ring signal must be acti ve before it is counted.
5-55 Prob lem Resolution Eavesdr op Detection and Automatic Answering Parameter # Description Units 17* Eavesdrop enable. If TR UE then HP Of ficeJet Series 300 will attempt to detect an incoming fax when a do wnstream or parallel telephone (or T AM) answers.
5-56 Prob lem Resolution Parameter # Description Units 20 Eavesdrop e valuation time. Ea vesdrop is automatically started (and restarted) when each ring ends.
5-57 Prob lem Resolution Parameter # Description Units 24 Calling tone maximum OFF time. Maximum period of silence that can exist between CNG tones for the tone sequence to be v alid.
5-58 Prob lem Resolution Parameter # Description Units 28 Silence minimum time. An incoming fax will be detected if this period of silence is detected. Silent detection is only intended to apply to do wnstream T ADs. Silent detection will only start after an OGM has been detected and if do wnstream acti vity is detected.
5-59 Prob lem Resolution Connection Establishment Parameter # Description Units 31 Line seizure delay timer . Specif ies the minimum time between the completion of an outgoing or incoming call and the automatic dialing of the next outgoing call.
5-60 Prob lem Resolution Parameter # Description Units 35 Modem loop current test enable. Controls if a modem loop current test is performed after HP Off iceJet Series 300 has connected to the external line and before dialing is started.
5-61 Prob lem Resolution Parameter # Description Units 38 Modem loop current ev aluation time. Maximum time the machine will wait for loop current before dialing when performing a loop current test.
5-62 Prob lem Resolution P ause Control Parameter # Description Units 41 Pre dial pause mode. Specifies what type of pause HP Of ficeJet Series 300 will perform before dialing. If BLIND W AIT , the W AIT BEFORE BLIND DIALING delay will be used before dialing.
5-63 Prob lem Resolution Parameter # Description Units 44 Time of each pause. Duration of the delay when pause characters in a dial string are interpreted as delays.
5-64 Prob lem Resolution Dial T one Detection Parameter # Description Units 46 Maximum wait for all dial tone detection. Maximum total time that HP Off iceJet Series 300 will wait for an y dial tone.
5-65 Prob lem Resolution Parameter # Description Units 50 PSTN dial tone minimum of f time. The minimum period of silence that must exist between cadenced PSTN dial tones if the tone sequence is to be v alid.
5-66 Prob lem Resolution Parameter # Description Units 54 PSTN dial tone frequency 2. Center frequency for the second component of the PSTN dial tone. Country Default United States 440 Australia 0 France 510 Germany 435 Netherlands 415 United Kingdom 355 India 440 K orea 440 China 440 1 Hz (0 Hz to 1200 Hz) 55 PSTN dial tone frequency 3.
5-67 Prob lem Resolution Parameter # Description Units 58 Special dial tone detection time minimum. The total time a special dial tone sequence must be present for a special dial tone to be detected.
5-68 Prob lem Resolution Parameter # Description Units 60 Special dial tone minimum on time. Minimum period of silence that must exist between cadenced special tones if the tone sequence is to be v alid.
5-69 Prob lem Resolution Parameter # Description Units 64 Special dial tone frequency 2. Center frequency for the second component of the special dial tone. Country Default United States 0 Australia 0 France 460 Germany 0 Netherlands 0 United Kingdom 0 India 0 K orea 0 China 0 1 Hz (0 Hz to 1200 Hz) 65 Special dial tone frequency 3.
5-70 Prob lem Resolution Dialing Parameter # Description Units 68 Dial pulse code. Determines the number of pulses that are issued for each digit. This parameter is set by the LIU. NORMAL : 1=1 pulse...9=9 pulses...0=10 pulses REVERSE : 1=9 pulses...9=1 pulse.
5-71 Prob lem Resolution Parameter # Description Units 71 Dial pulse break time. The duration that the dial pulse relay will be opened to cause a break of loop current during pulse dialing.
5-72 Prob lem Resolution Parameter # Description Units 75 DTMF transmit delta lo w group. The relati ve transmit le vel for the lo w group of frequencies in the DTMF tone pair . Country Default United States 20 (–0.1 dBm) Australia 20 (–0.1 dBm) France 20 (–0.
5-73 Prob lem Resolution Call Progress Parameter # Description Units 78 Call progress detect. Indicates the frequency combination that is used to identify the call progress tone. Country Default United States 9 Australia 1 France 5 Germany 9 Netherlands 9 United Kingdom 1 India 9 K orea 9 China 9 0=no freq.
5-74 Prob lem Resolution Parameter # Description Units 81 Call progress tone minimum off time. Minimum period of silence that must e xist between cadenced call progress tones if the tone sequence is to be v alid.
5-75 Prob lem Resolution Parameter # Description Units 85 Call progress tone frequency 2. The center frequency for the second component of the call progress tone.
5-76 Prob lem Resolution Modem Configuration Parameter # Description Units 89 Equalizer . Used to select the transmission compromise equalizer . equalizers 1,2 and 3 are designed for lines 1.
5-77 Prob lem Resolution Parameter # Description Units 92 Modem minimum carrier detection lev el. Specifies the minimum modem recei ve le vel that is presented from the PSTN at the e xternal telephone interface jack. This parameter is set by the LIU. Country Default United States 430 (–0.
5-78 Prob lem Resolution Fax Session Configuration Parameter # Description Units 94 Answer inactivity abort timer . Specif ies the time from going OFF hook and waiting for an incoming fax handshake, until HP Of ficeJet Series 300 disconnects because no incoming fax acti vity is detected.
5-79 Prob lem Resolution Parameter # Description Units 97 Modem transmit lev el maximum. Specifies the maximum modem transmit signal le vel that can be entered by the user , when user adjustment is allowed. Country Default United States 0 (–0.1 dBm) Australia 0 (–0.
5-80 Prob lem Resolution Redialing Parameter # Description Units 98 Repeat call attempts enable. If F ALSE, then no automatic redialing is attempted. This parameter is set by the user using the Phone Setup menu.
5-81 Prob lem Resolution Parameter # Description Units 101 Repeat call attempt timer 1 same number . Specifies the amount of time between repeat call attempts to the same number when the number of rep.
5-82 Prob lem Resolution Parameter # Description Units 104 Number of call attempts timer 1. Specifies the number of repeat calls that are attempted using REPEA T CALL A TTEMPT TIMER 1 as the interval between call attempts. When this number of repeat calls has been attempted, redialing will continue using NUMBER OF CALL A TTEMPTS TIMER 2.
5-83 Prob lem Resolution Parameter # Description Units 107 Blacklist enable. If TR UE, creates a list of numbers which hav e a history of no answer . Set by the LIU and used only in France.
5-84 Prob lem Resolution Miscellaneous Countr y Specific Parameter # Description Units 108 T5 timer . Determines the maximum time that a transmitting machine will wait for a recei ving machine to stop sending RNR.
5-85 Prob lem Resolution Parameter # Description Units 112 Modem post dropout abort timer . Specifies the maximum time the fax session will wait to detect a T30 frame follo wing a data reception abort due to a dropout.
5-86 Prob lem Resolution Parameter # Description Units 115* Paper size. Determines def ault paper size. Selected by the user using the Paper Size menu. Country Default United States 2 Australia 26 France 26 Germany 26 Netherlands 26 United Kingdom 26 India 26 K orea 26 China 26 1 = Exec 2 = Letter 3 = Legal 26 = A4 81 =En velope 116* T ime format.
5-87 Prob lem Resolution Parameter # Description Units 118 Language index. Determines the language used by HP Of ficeJet Series 300 in the front panel display and on reports.
5-88 Prob lem Resolution Parameter # Description Units 122 Line type. Determines the type of telephone line that the HP Off iceJet Series 300 is connected to. This can either be the public switched telephone network (PSTN) or a pri vate branch e xchange (PBX).
5-89 Prob lem Resolution Parameter # Description Units 125 Earth flash time. Controls the duration of the earth flash when HP Off iceJet Series 300 is configured to product this flash type.
5-90 Prob lem Resolution Parameter # Description Units 128 Auto Pause Insert Enable. Specifies if s pause is automatically inserted into a dial string when a “special” string in encountered. For e xample: In France, the string 16 is used for international access.
5-91 Prob lem Resolution Miscellaneous Non-Country Specific Default Parameter s Parameter # Description Units 130 Automatic reports. Determines when a journal report will be printed automatically . Selected by the user with the Reports/F AX Log menu. Default v alue = 3.
5-92 Prob lem Resolution Parameter # Description Units 138 Print TTI header . If TR UE, the header identification will be included on each fax page sent by HP Of ficeJet Series 300.
5-93 Prob lem Resolution Parameter # Description Units 152 Ink out enable. If TR UE, ink detection of the pen cartridge is in effect. If F ALSE, no ink detection will occur . Default v alue = 1. 0 = F ALSE 1 = TR UE 153 Send polling enable. If TR UE, HP Of ficeJet Series 300 has been setup to be polled by another fax.
5-94 Prob lem Resolution Parameter # Description Units 167 SW scaling switching threshold in photo. For factory use only . Default v alue = 999. N/A 168 Solo/SoloLite demo page. Determines whether a Model 330 or a Model 300 demo page will be produced on demand.
I-1 Inde x Inde x Access Door Assembly, to install, 2Ć20 Accessories, Ordering, 1Ć15 Answering Machine, to connect and use, 2Ć28 Area, maximum print.
I-2 Inde x Error Codes 400 level, 5Ć33 500 level, 5Ć33 system, 5Ć48 Errror, types of notification, 5Ć6 European DL envelope, loading for printing fr.
I-3 Inde x Media P aper loading precautions, 1Ć12 maximum print area, 1Ć14 specifications, 1Ć12 to order, 1Ć15 T ray capacities, 1Ć13 w.
I-4 Inde x for customers, 6Ć4 for Europian product support, 6Ć9 for HP authorized dealers, 6Ć7 for Indian product support, 6Ć13 for Korean product support, 6Ć14 for resellers, 6Ć6 R eturn for service, 6Ć2 standard (U.
I-5 Inde x .
I-6 Inde x Notes:.
January 22, 1996 Dear A uthorized-HP Dealer , Enclosed is your copy of the HP OfficeJet Series 300 T echnical Support Solutions Guide, part number 5964-6126EUS. This guide includes information on the HP Of ficeJet Series 300 printer , fax, copier , scanner machines.
Final Exam-1 HP OfficeJet Series 300 Final Exam Final Exam Number 508 When completing the Final Exam, your cooperation in follo wing these directions is needed to ensure the prompt and accurate processing of your final e xam answers.
Final Exam-2 HP OfficeJet Series 300 TSSG Final Exam Questions Answer the follo wing questions by filling in the correct circle on side 2 of the Final Exam Answer Sheet. 1. HP Off iceJet Series 300 machines use one print cartridge (P/N ____________). A.
Final Exam-3 8. If a customer asks ho w to connect an answering machine to use with the HP Off iceJet Series 300, you would find the procedure in: A. Chapter 5 of the TSSG B. Chapter 3 of the TSSG C. Chapter 2 of the TSSG D. Chapter 1 of the TSSG 9. When a print cartridge runs out of ink in the HP Off iceJet Series 300, the follo wing occurs: A.
Final Exam-4 14. A delayed send fax from the automatic document feeder can be sent while a print job is printing? A. T rue B. False 15. HP Of ficeJet Series 300 printer control and printer feature access is through the: A. HP Of ficeJet Series 300 menu B.
Final Exam-5 21. P aper size, Reception modes and Speed Dial numbers can be set through the HP Off iceJet Series 300 display menu? A. T rue B. False 22. In the T echnical Support Solutions Guide, problem solving information is provided in chapter . A.
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