Gebruiksaanwijzing /service van het product 3380 van de fabrikant HP (Hewlett-Packard)
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hp LaserJet 3380 all-in-one User Guide.
Copyright Information © 2003 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Getting to know your device Identifying the HP LaserJet 3380 all-in-one .............................................................................. 2 Package contents ............................ .......................... .....
Transparencies ................................................................................................................ .2 7 Envelopes ............................................................................................................
Understanding scanning methods ........................... ............................ ................................... 62 Scanning from the device (Windows) .............. ...................................... ................................. 63 Programming the device Scan-to button .
Is the sealing tape still in the print cartridge? ........................ ................................... ....... . 99 Does the document contain blank pages? ... ...................................................... .............. 99 Does the configuration page print? .
Is the original of poor quality? ........................ .......................... .................. .................... 120 Does the original have a colored background? .............................................................. 120 Copy quality is unacceptable .
FCC regulations ................. ....................................... ......................................... .............. ..... 142 Telephone consumer protection act (United States) ............. ....................... ......................
Glossary Index ENWW ix.
x ENWW.
1 Getting to know your device Use these topics to acquaint yourself with your new HP LaserJet 3380 all-in-one: ● Identifying the HP LaserJet 3380 all-in-one ● Device features ● Identifying the h.
Identifying the HP LaserJet 3380 all-in-one Use the following illustration to make sure that the package contents are complete. Package contents 1 Print cartridge 2 Power cord 3 Getting started guide .
Device features Speed ● Prints and copies up to 20 pages per minute (ppm), and first page out in 8 seconds Paper handling ● A legal-size flatbed scanner, a 50-page automatic document feeder (ADF),.
Identifying the hardware components Use the following illustrations to identify the hardware components. HP LaserJet 3380 all-in-one hardware components 1 Automatic document feeder (ADF) input tray 2 .
Identifying the device control panel components Use the following illustration to identify the device control panel components. Device control panel components 1 Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax settings.
Identifying the software components Note The software components that are installed depend on the operating system (OS) and the installation type. See the start guide for more information.
Print-media specifications For optimum results, use conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges.
Priority input tray paper sizes Priority input tray Dimensions Weight or thickness Capacity Minimum-size paper 76 by 127 mm (3 by 5 in) 60 to 163 g/m 2 (16 to 43 lb bond) 10 sheets (75 g/m 2 ; 20 lb bond) Maximum-size paper 216 by 356 mm (8.
2 Changing the settings by using the hp toolbox or the device control panel You can change the settings for the device by using the HP toolbox or the device control panel. Often, the easier method for changing the device settings is to use the HP toolbox.
Using the hp toolbox The HP toolbox is a Web application that you can use for the following tasks. ● Monitor the device status. ● View and configure the device settings for print, fax, copy, and scan. ● View troubleshooting and "How do I" information.
The hp toolbox sections The HP toolbox contains the following sections: ● Status tab ● Fax tab ● Scan to... tab ● Troubleshooting tab ● Documentation tab Other links Each page in the HP toolbox contains links to the HP website for device registration and device support, and links for ordering supplies.
Scan-to... tab The Scan-to... tab has links to the following main pages: ● Scan to E-mail or a Folder ● Scan Preferences Note You must set up the scan preferences before you can scan from the computer or use the SCAN TO button on the device control panel.
Using the device control panel You can also configure settings at the device control panel. This section describes how to perform the following tasks: ● Printing a configuration page ● Printing a .
To restore the factory-set defaults 1. Press MENU / ENTER . 2. Use the < or the > button to select Service , and then press MENU / ENTER . 3. Use the < or the > button to select Restore defaults , press MENU / ENTER , and then press MENU / ENTER again to confirm your selection.
● The phone line sounds for outgoing faxes. ● The ring volume for incoming faxes. To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error.
3. Use the < or the > button to select Volume settings , and then press MENU / ENTER . 4. Use the < or the > button to select Key Press volume , and then press MENU / ENTER . 5. Use the < or the > button to select Off , Soft , Medium , or Loud .
3 Printing Use the following information to perform printing tasks with the device control panel. ● Printing by using manual feed ● Stopping or canceling a print job ● Printer drivers ● Unders.
Printing by using manual feed Use manual feed when printing on mixed media (for example, printing on an envelope, then printing a letter, then an envelope, and so on). Load an envelope in the priority input tray and load the letterhead in the media input tray.
Stopping or canceling a print job If your print job is currently printing, you can cancel it by pressing CANCEL on the device control panel. CAUTION Pressing CANCEL clears the job that the device is currently processing.
Printer drivers When you installed the device software, you selected one of the following printer drivers: PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device features.
Macintosh OS X: 1. Open a document in a text-editing software program. 2. Select File , and then select Print . 3. Make the appropriate changes to the default settings. 4. On the settings options, click Save Custom Setting . 5. To invoke the settings when printing a document, select the Custom option in the Saved Settings section.
Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type.
To use EconoMode (to save toner) EconoMode is a feature that allows the printer to use less toner per page. Selecting this option extends the life of the toner supply and reduces the cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
Optimizing print quality for media types Media-type settings control the temperature of the device fuser. You can change the settings for the media that you are using to optimize the print quality.
Device media specifications HP LaserJet devices produce excellent print quality. The device prints on a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-sized media.
Guidelines for using media Use the guidelines in this section when selecting and using print media. Paper For best results, use conventional paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
When selecting labels, consider the quality of the following factors: ● Adhesives: The adhesive material should be stable at 200° C (392° F), the device maximum temperature. ● Arrangement: Use only labels that have no exposed backing between them.
Envelopes with double-side seams An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams.
● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. ● Sizes: Use card stock that is within the following size ranges only: ● Minimum: 76 by 127 mm (3 by 5 inches) ● Maximum: 216 by 356 mm (8.
Selecting media for the automatic document feeder (ADF) Use the following guidelines when selecting media for the ADF. Automatic document feeder (ADF) specifications ● Input capacity: The ADF holds up to 50 sheets of flat, 60 to 90 g/m 2 (16 to 24 lb), copier-grade paper.
Printing on envelopes Use one of the following methods to print on envelopes. ● To print on one envelope ● To print on multiple envelopes To print on one envelope Use only envelopes that are recommended for laser printers. See Device media specifications for more information.
4. Adjust the media guides to the width of the envelope. 5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select Envelope as the media type.
3. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the left, with the side to be printed on facing up. If the envelopes have a flap that folds along the short edge, feed that edge into the device first, with the side to be printed on facing up.
Printing on transparencies and labels Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP laser-quality labels.
4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select the correct media type from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select the correct media type.
Printing on letterhead and preprinted forms Only use letterhead or preprinted forms that are recommended for use in laser printers, such as HP laser-quality letterhead and preprinted forms. See Device media specifications for more information. Use these instructions to print documents on letterhead or preprinted forms.
Printing on custom-sized media or card stock The device can print on custom-sized media and card stock that is between 76 by 127 mm (3 by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can print up to 10 sheets from the priority input slot.
Printing on both sides of the media (manual duplexing) To print on both sides of the media (manual duplexing), you must send the media through the device twice.
5. After side one has been printed, remove the remaining media from the input tray, and set it aside until after you finish your manual duplexing job. 6. Gather the printed pages, keep the printed side facing down, and straighten the stack. 7. Place the stack of media in the input tray again.
3. On the Finishing tab (the Paper Type/Quality tab for some Macintosh drivers), select the option to Print on Both Sides . Make sure that Straight Paper Path is selected. Note If the Print on Both Sides option is dimmed or unavailable, open the device properties (printer driver).
7. Replace the priority input tray. 8. Click OK (on the computer screen), and then wait for side two to print. ENWW Printing on both sides of the media (manual duplexing) 41.
Printing multiple pages on a single sheet of media You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed.
Printing booklets Note Printing booklets is not supported for Macintosh OS X. You can print booklets on letter, legal, or A4 print media. To print booklets 1. Load the print media, and make sure that the straight-through output door is closed. 2. In the software program, open the device properties (printer driver).
7. Gather the printed pages, turn the printed side down, and straighten the stack of media. 8. Place the pages from side one in the input tray again. Side one should be facing down with the bottom edge feeding into the device first. 9. Click OK (on the computer screen), and then wait for side two to print.
Printing watermarks Note Printing watermarks is not supported for Macintosh OS X. You can use the watermark option to print text “underneath” (in the background) of an existing document.
46 Chapter 3 Printing ENWW.
4 Copying Use these instructions to perform copying tasks with your device: ● Loading originals to copy ● Starting a copy job ● Canceling a copy job ● Adjusting the copy quality ● Adjusting .
Loading originals to copy Use these instructions to load originals into your device for copying. For the best quality copies, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for copying.
To load originals into the automatic document feeder (ADF) input tray Note ADF capacity is up to 50 sheets of 75 g/m 2 (20 lb) media (depending on the thickness of the media), or until the ADF input tray is full. The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches).
Starting a copy job To make copies with your device, use the following instructions. 1. Load your original document onto the flatbed scanner face-down (one page at a time) with the upper, left corner of the document located in the lower-right corner of the glass.
Adjusting the copy quality The factory-set default for copy quality is Text . This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest photo quality.
Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1.
Reducing or enlarging copies The device can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 400 percent of the original.
To change the default copy size Note The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory-default size setting of Original=100% , all copies will be the same size as the original document. 1. Press MENU / ENTER .
Changing the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
Changing the number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the number of copies for the current job 1. On the device control panel, press # OF COPIES and use the < or the > button to increase or decrease the quantity that appears on the device control panel display.
Copying photos, two-sided originals, or books To copy a photo 1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. You are now ready to copy the photo by using one of the scanning methods.
4. Press START / COPY . The even-numbered pages are copied and printed. 5. Collate the odd- and even-numbered printed copies. To copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.
5 Scanning Use the following instructions to perform scanning tasks: ● Loading originals to scan ● Understanding scanning methods ● Scanning from the device (Windows) ● Canceling a scan job .
Loading originals to scan Use these instructions to load originals into the device for scanning. For the best quality scans, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for scanning.
Loading originals into the automatic document feeder (ADF) input tray Note The ADF capacity is up to 50 sheets of 75 g/m 2 (20-lb) media (depending on the thickness of the media), or fewer sheets if the stack fills the ADF input tray. The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches).
Understanding scanning methods You can scan an item in the following ways. ● Scan from the device: Start scanning directly from the device by using the device control panel scan buttons. The SCAN TO button can be programmed to scan to a folder (Windows only) or to scan to e-mail.
Scanning from the device (Windows) Note For information about scanning from the device for Macintosh, see Scanning from the device and HP Director (Macintosh) Use the following instructions to scan directly from the device control panel.
Note To use this feature in Windows, a folder must be set up in the Scan-to... tab prior to use. See Programming the device Scan-to button . 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.
Canceling a scan job To cancel a scan job, use one of the following procedures. ● Press CANCEL on the device control panel. ● Click the Cancel button in the onscreen dialog box. If you cancel a scan job, remove the original document from the flatbed scanner or from the automatic document feeder (ADF) input tray.
Scanning a photo or a book Use the following procedures to scan a photo or a book. Scanning a photo 1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. You are now ready to scan the book by using one of the scanning methods.
Scanning by using hp LaserJet Scan software (Windows) Use the HP LaserJet Scan software program to scan an item to any of the following: ● e-mail ● a folder ● another software program that you s.
To scan to a file 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.
7. Click OK to return to the HP LaserJet Scan dialog box. 8. Click Scan . Note The options that you set in step 5 are for the current job only, unless you save them as a Quick Set. Scanning to the Readiris OCR software 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray.
Scanning from the device and HP Director (Macintosh) The procedures described in this section are for Macintosh OS X. Procedures for Macintosh OS Classic might vary. For more information about tasks and settings described in this section, see the HP Director online Help.
6. Click Save . The original is scanned and saved. 7. Click Done to close HP Scan. Scanning to a software program To scan to a software program, you scan an item using the program itself.
Scanning by using TWAIN-compliant and WIA-compliant software The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based and Macintosh-based programs that support TWAIN- compliant or WIA-compliant scanning devices.
Scanning by using OCR You can use OCR software to import scanned text into your preferred word-processing program for editing. Readiris The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris program, install it from the software CD-ROM, and then follow the instructions in the online Help.
Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs.
Intended use Recommended resolution Recommended color settings Display on screen 75 dpi ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color values to the following settings when scanning.
6 Faxing For instructions about using the device fax functionality, see the fax guide that came with the device. ENWW 77.
78 Chapter 6 Faxing ENWW.
7 Cleaning and maintenance Use the following topics to learn about basic cleaning and maintenance tasks: ● Cleaning the outside of the device ● Cleaning the print-cartridge area ● Cleaning the m.
Cleaning the outside of the device To clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. To clean the glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features, such as fit-to-page and copy.
To clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the device lid. Use the following procedure to clean the lid backing. 1. Turn off the device, unplug the power cord from the electrical socket, and then raise the lid.
Cleaning the print-cartridge area You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of your printed sheets. During the printing process, paper, toner, and dust particles can accumulate inside the device.
4. Replace the print cartridge, and close the print cartridge door. 5. Plug the device in, and turn on the power switch. Note Do not spray or use water inside the device. If toner gets on your clothing or other fabric, wipe off the toner with a dry cloth.
Cleaning the media path If you are experiencing toner specks or dots on the printouts, clean the media path. To clean the media path 1. Press MENU / ENTER . 2. Use the < or the > button to find the Service menu. 3. Press MENU / ENTER . 4. Use the < or the > button to find Cleaning Mode .
Cleaning the pickup roller If the device regularly picks up too many sheets of media or no sheets at all, you might need to clean or replace the pickup roller. Before replacing the pickup roller, try to clean it. To clean the pickup roller, follow the instructions below.
Replacing the pickup roller See Ordering HP parts and accessories to order a new pickup roller. To replace the pickup roller CAUTION Failure to complete this procedure might damage the device. 1. Turn off the device and unplug the power cord. Allow the device to cool.
5. Gently pull the pickup roller up and out. 6. Position the new or cleaned part in the slot that held the pickup roller previously. See Cleaning the pickup roller for instructions. Note Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller.
Replacing the device separation pad If the input tray feeds more than one sheet at a time, you might need to replace the device separation pad. Recurring feed problems indicate that the device separation pad is worn. If your device is under warranty, call customer support.
5. Reach in through the opening, push the spring-loaded base down (1) with one hand, and pull the separation pad up (2) with the other hand. 6. With one hand, position the new separation pad in the slot that held the previous separation pad (1). With the other hand, reach through the input tray opening and push down the spring-loaded base (2).
8. Reinsert the print cartridge, and close the print-cartridge door. 9. Plug the device in, and turn on the power switch. Note If the pad is not properly positioned, the device might be noisy or the media might not feed at all.
Installing an ADF If you are experiencing repeated jams in the automatic document feeder (ADF), you might need to replace it. See for information about ordering a replacement ADF. To install a replacement ADF 1. Remove the flatbed scanner lid by opening it and gently lifting straight up.
5. Gently close the ADF lid. CAUTION To avoid damaging the device, do not allow the ADF lid to fall onto the flatbed scanner. Always close the ADF lid when the device is not in use.
Replacing an ADF pickup roller assembly If your ADF has trouble picking paper, replace the ADF pickup roller assembly. See Ordering HP parts and accessories to order an ADF pickup roller assembly. To remove the existing assembly, follow the instructions below.
5. Lower the green lever so that the flat green part fits between the rollers. Press down on the green lever until you hear it snap into place. 6. To check for proper installation, lift the green lever until it remains open. The new pickup roller assembly should be secured to the lever assembly and should not fall out.
Removing and replacing the device control panel cover 1. Turn off the device and unplug the power cord. 2. Remove the existing device control panel cover by lifting up on both sides of the cover edges until all of the snaps are disengaged. Set the old cover aside.
96 Chapter 7 Cleaning and maintenance ENWW.
8 Troubleshooting Use this section to find tips for solving problems with the device. ● Device does not turn on ● Pages print but are totally blank ● Pages did not print ● Pages printed, but a.
Device does not turn on Try the tips in this section if the device does not turn on. Is power reaching the device? ● If you are using a power strip, make sure that the power strip is turned on. Or, try plugging the device directly into the power outlet.
Pages print but are totally blank Try the tips in this section if pages exit the device, but have nothing printed on them. Is the sealing tape still in the print cartridge? The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the sealing tape.
Pages did not print Try these tips when the device does not print any pages. Does a message appear on your computer screen? See Onscreen error messages appear for more information. Is media being pulled into the device correctly? See Paper-handling problems exist for more information.
Pages printed, but a problem exists Try these tips when pages are printed, but a problem exists. Is the print quality poor? See Print quality is unacceptable for more information. Is the printed page different from what appears onscreen? See Printed page is different from what appears onscreen for more information.
Onscreen error messages appear If the following messages appear onscreen, use the appropriate procedures to remedy the problem. Printer not responding/error writing to LPT1 Check the following conditi.
Paper-handling problems exist Print is skewed (crooked) Are the media guides adjusted properly? Remove all media from the input tray, straighten the stack, and load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try reprinting.
Printed page is different from what appears onscreen Try the tips in this section when what is printed on the page differs from what appears onscreen. Is the text garbled, incorrect, or incomplete? To verify that the device is functioning, print a configuration page .
Is the page format different from the format on another printer? If you used an older or different printer driver (printer software) to create the document or the device properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings.
Media jams occur in the printer Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt to clear the jam: ● Make sure that you are printing with media that meets specifications. See Device media specifications for more information.
3. Grasp the handle on the print cartridge, remove the print cartridge, and set it aside. CAUTION To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until you can place it back in the device.
If the media has jammed where it exits the device, grasp the leading edge of the media and pull the media out through the output bin. Note If you turned the device off before clearing the media jam, turn it on again, and then resend the printing or copying job.
Print quality is unacceptable This section provides information about identifying and correcting print defects. Note Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Dropouts ● A single sheet of media might be defective. Try reprinting the job. ● The moisture content of the media is uneven or the media has moist spots on the surface. Try printing on different media. See Device media specifications for more information.
Gray background ● Make sure that the priority input tray is in place. ● Decrease the print density setting by using the HP toolbox. This decreases the amount of background shading. See the device software Help for more information. ● Change the media to a lighter basis weight.
Loose toner ● Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver (the Paper Type/Quality tab for some Macintosh drivers), and select the media that you are using. See Optimizing print quality for media types for instructions.
Misformed characters ● If characters are improperly formed, producing hollow images, the print media that you are using might be too slick. Try a different media. See Device media specifications for more information. ● If characters are improperly formed, producing a wavy effect, the device might need service.
Curl or wave ● Check the media type and quality. Both high temperature and humidity can cause media to curl. See Device media specifications for more information. ● The media might have been in the input tray for a long time. Turn over the stack of media in the input tray.
Toner scatter outline ● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Device media specifications for more information.
Device control panel error messages appear This section contains information about error messages that can appear on the device control panel display, and how to clear them. Resolving common error messages The following messages are the most common error messages that can appear on the device control panel display.
Alert messages Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the device automatically stops the current task and does not proceed until someone attends to the situation.
The following messages are generic warning messages that might appear on the device control panel display: ● Device error [enter] to cont. ● Device is busy Try again later ● Engine comm. error ● Memory is low Try again later ● Page too complex [enter] to cont.
No copy came out Is media loaded in the input tray? Load media in the device. See the start guide for more information. Is the original loaded correctly? Make sure that the original is loaded correctly: ● Automatic document feeder (ADF) input tray: The original should be loaded top down in the ADF input tray, with the side to be copied facing up.
Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge? The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and reinstall the print cartridge.
Copy quality is unacceptable This section provides information about the following topics: ● Preventing problems ● Identifying and correcting copy/scan defects Preventing problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner.
Media jams occur in the automatic document feeder (ADF) Occasionally, media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by a software error message and the Doc feeder jam Clear, Reload message that appears on the device control panel display.
3. Lifting the green lever, rotate the pick mechanism until it stays open. 4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 5. Open the ADF lid and gently loosen the media by using both hands. 6. When the media is free, gently pull it out in the direction shown.
8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.
Copy defects are apparent Vertical white or faded stripes ● The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information. ● The toner might be low.
Wrong original was copied ● Make sure that the automatic document feeder (ADF) is empty. Too light or dark ● Try adjusting the settings. ● Make sure that the copy-quality settings are correct. See Adjusting the copy quality for more information.
Scanned image is of poor quality Is the original a second-generation photo or picture? Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which dramatically decreases the quality.
Part of the image did not scan Was the original loaded correctly? Make sure that you loaded the original correctly. See Loading originals to scan for instructions. Does the original have a colored background? Colored backgrounds can cause images in the foreground to blend into the background.
The scan takes too long Is your resolution or color level set too high? If you set the resolution and color level too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, it is important that you use the correct resolution and color level settings for your job.
Error messages appear If one of the following messages appears on the screen, use this information to remedy the problem. Common scanning error messages This section describes common scanning error messages.
The scanner did nothing Is the original loaded correctly? Make sure that the original is loaded correctly: ● ADF input tray: Top down in the ADF input tray, with the side to be scanned face-up. See Loading originals into the automatic document feeder (ADF) input tray for more information.
Scan quality is unacceptable This section provides information about improving scan quality by preventing or correcting problems. Preventing problems The following are a few simple steps you can take to improve copy and scan quality: ● Use the flatbed scanner, rather than the automatic document feeder (ADF), to scan.
Too light or dark ● Try adjusting the settings. Make sure you have the correct resolution and color settings. See Scanner resolution and color for more information. Unwanted lines ● Ink, glue, correction fluid, or an unwanted substance might be on the glass.
134 Chapter 8 Troubleshooting ENWW.
A Specifications See these sections for specifications information about the following: ● HP LaserJet 3380 all-in-one Physical specifications Product Height Depth Width Weight HP LaserJet 3380 all-in-one 496 mm (19.5 in) 520.7 mm (20.5 in) 546.1 mm (21.
Electrical specifications 1 Item 110-volt models 220-volt models Power supply 110 to 127 V (+/- 10 %) 220 to 240 V (+/- 10 %) 50 to 60 Hz (+/- 2 Hz) 50 to 60 Hz (+/- 2 Hz) Power consumption (typical) .
HP LaserJet 3380 all-in-one ● HP LaserJet 3380 all-in-one specifications ● Regulatory Information HP LaserJet 3380 all-in-one specifications Printer capacities and ratings Print speed ● 20 pages.
Scanner capacities and ratings Margins for scanned items 3.05 mm (0.12 inch), right and left 4.06 mm (0.16 inch), top and bottom Scanner Duty Cycle 2,000 single-sided items per month Scan resolution 6.
HP LaserJet 3380 all-in-one battery Battery material Polycarbon Monoflouride Lithium Battery type Button or coin cell battery Quantity per device 1 Weight Approximately 1 gram Lithium type Solid ENWW .
140 Appendix A Specifications ENWW.
B Regulatory Information See these sections for regulatory information: ● FCC regulations ● Telephone consumer protection act (United States) ● IC CS-03 requirements ● Regulatory information f.
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service.
Telephone consumer protection act (United States) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, t.
IC CS-03 requirements NOTICE: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s).
Regulatory information for the European Union countries/regions This equipment has been designed to work in all of the countries/regions of the European Economic Area (Public Switched Telephone Networks) only. Network compatibility is dependent on internal software settings.
Safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States.
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3380 all-in-one-laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Australia This equipment complies with Australian EMC requirements. ENWW Safety statements 149.
Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, U.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
HP LaserJet printing supplies In many countries/regions, this product’s printing supplies (for example, print cartridge, drum, fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback program is available in over 48 countries/regions.
Weight: approx. 1 gram Location: on formatter PC board (one battery per product) User Removable: No For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.
Material safety data sheets Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.
C HP limited warranty statement HP LaserJet 3380 all-in-one ONE-YEAR LIMITED WARRANTY HP PRODUCT HP LaserJet 3380 all-in-one DURATION OF LIMITED WARRANTY One year HP warrants to you, the end-user cust.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
D HP parts and accessories Use the following topics to find out about ordering parts and accessories for your device: ● Ordering HP parts and accessories ● HP LaserJet print cartridges ● DIMMs (.
Ordering HP parts and accessories HP parts and accessories charts You can increase the device’s capabilities with optional accessories and supplies. Use accessories and supplies designed specifically for your HP LaserJet 3380 all-in-one to ensure optimum performance.
Product name Description Part number HP LaserJet transparency film ● HP brand transparency film for use with HP LaserJet monochrome printers. ● HP brand transparency film for use with HP LaserJet monochrome printers. ● 92296U (A4) ● 92296T (letter) Print cartridges Replacement print cartridges for the HP LaserJet 3380 all-in-one.
HP LaserJet print cartridges This section contains the following information about HP LaserJet print cartridges: ● HP LaserJet print cartridges HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured.
For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.
DIMMs (memory or font) If you add a dual inline memory module (DIMM) to the device, you can perform more complex device tasks or add additional fonts. Use this information to manage DIMMs with the dev.
4. Position the DIMM in front of the slot located inside the left side panel. The gold contacts should be pointing toward the device and the cutouts should be at the top and bottom. 5. Carefully press the DIMM into the slot, making sure that it is straight and pushed in all the way (1).
To remove a DIMM CAUTION Handling a DIMM without wearing a grounded, antistatic device might damage the DIMM. Do not touch the contacts on the side of the DIMM. 1. Turn off the device and unplug the power cord. 2. Open the print cartridge door and the left side panel.
4. Close the left side panel and the print cartridge door. 5. Plug the device in, and turn on the power switch. ENWW DIMMs (memory or font) 165.
166 Appendix D HP parts and accessories ENWW.
E Service and support Use these topics to learn about obtaining device service and support. ● Obtaining hardware service ● Extended warranty ● Service information form ENWW 167.
Obtaining hardware service Note Warranty service and support options might vary depending on your country/region. For additional support information, visit http://www.hp.com . To obtain hardware service If your hardware should fail during the warranty period, HP offers the following support options: ● HP repair services.
Extended warranty In most countries/regions, HP CarePack provides additional—beyond standard warranty— coverage for the HP device and all HP-supplied internal components. This hardware maintenance can uplift the standard warranty (for example, from next-day to same-day service) and/or extend it up to five years.
Service information form Who is returning the equipment? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: What is being sent? Model number: Serial number: Please attach any relevant printouts when returning equipment.
Glossary 1284-B The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the peripheral (for example, a printer).
ECP Extended capabilities port, a parallel-port standard for computers that supports bidirectional communication between the computer and attached devices (such as a printer). e-mail (electronic mail) An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications network.
resolution The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution. surge protector A device that protects a power supply and communications lines from electrical surges. TWAIN An industry standard for scanners and software.
174 Glossary ENWW.
Index Symbols/Numerics 2-sided originals copying 57 2-sided printing 38 300 dpi print-quality setting 22 600 dpi print-quality setting 22 A accessories and parts 158 acoustic emissions 136, 137 acoust.
adjusting for current copy job 52 copy quality adjusting 51 defaults, adjusting 52 See also image quality, troubleshooting, copy quality copy quality, improving and preventing problems 121 copying aco.
FCC regulations 142 features 3 feeding manually 18 Finland laser safety 148 folder, scanning to a 63 forms printing 36 service information 170 G glass, cleaning 80 glossary of terms 171 graphics look .
M manual duplexing heavy media 39 lightweight media 38 manual feed 18 margins faxing 138 margins for scanned items 138 material restrictions 152 Material Safety Data Sheets (MSDS) 154 media common pro.
capacities and ratings 137 drivers, requirements for 20 media path cleaning 84 printing booklets 43 both sides of media 38 canceling 19 card stock 37 custom media 37 device control panel menu map 13 e.
media 7, 25 memory 138 printer capacities and ratings 137 scanner capacities and ratings 138 transparencies 27 specs on media 109 speed copy 137 fax 138 modem 138 print 137 standby power specification.
port 4, 138 V vertical lines 110 vertical repetitive defects 112 vertical white or faded stripes 125 volume adjusting 14 device control panel key-press, adjusting 15 volume, adjusting 14 W warning mes.
182 Index ENWW.
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