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HP 400 Workstation Maintenance and Service Guide.
Copyright Information © Copyright 2009 Hewlett-Packard Development Company, L.P. Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for th e HP 400 Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system .
iv About this guide ENWW.
Table of contents 1 Product overview Product features ............. ......... .......... ......... .......... ......... ........ ............ ........ ........... ......... .. ............ ........ . 1 System board architecture ....... ........... ...
Installing and customizin g Red Hat-enabled workstations ...... ............ ........... ............. ...... 19 Verifying hardwar e compatibility ................................... .................................... 19 Setting up Novell SLED .....
Subscriber's Choice ........ ........... ........ ......... .......... ........ ........ .......... ......... ........ .......... ........ 44 ROM Flash .................... ........... ........... ........... ............... ............ ........
Cables and connec tors ......................... ..................... ............................... ........ 63 Hard d isk driv es .... .................. ................. ...................... .................. ................. 64 Lithium coin cell battery .
BIOS err ors and warnings ....... .......... .......... ........ .......... ........ .......... ........ .......... 86 Removi ng a DIMM ................. .................... ..................... .................... .............. 87 Installi ng a DIM M .
Customer Advisories, Customer and Security Bulle tins, and Customer Notic es .......... ........................ ..................... ......................... ..................... ....... 115 Product Change Notifications ...... ............. .. ...
SAS RAID 1E configuration ..................... .................... ..................... ..................... .......... 153 8 Configuring password security and resetting CMOS Prepar ing to configu re pass words ......... ....................... ..
xii ENWW.
1 Product overview This chapter pr esents an overv iew of the hardw are components of the workstation. It includes these topics: Topics Product features on page 1 Workstation specifications on page 7 .
The following figure shows the typical workstation system board block diagr am. Figure 1-1 System board block diagr am NOTE: The x1, x4, x8, and x16 design ators describe the n umber of electrical PCIe lanes routed to an expansion slot.
Expansion car d slots The workstation imp lements one Intel X58 I/O chip to provide a total of six high-performance graphics and I/O slots. In additi on to the two full x16 PCIe Gen2 slots, two addition al PCIe x8 (4) slots (x8 mechanically, x4 electrically) provide extra I/O ba ndwidth for high sp eed I/O cards.
Workstation components This section describes wo rkstation components, including front and rear panel comp onents. For complete and current informa tion on supporte d accessories an d components for the workstation, see http://partsurfer.hp. com . Chassis componen ts The following image sh ows the components of a typi cal workstation configuration.
Front panel components The following figu re shows the front panel o f a typical workstation configuration. Figure 1 -3 Front panel Table 1-2 Front panel co nnector s Item Symbol Description Item Symb.
Rear panel components The following figu re shows the re ar panel of a typical workstatio n configur ation. Figure 1-4 Re ar panel NOTE: The rear panel connec tors are labeled with in dustry-standard ic ons an d colors to assist in connecting periphe ral devices.
Workstation specifications This section provid es workstat ion chassis, po wer supply, and environmental specifications. Physical characteristics The following table lists the workstation physical characteristics. Weight (Typical configuration) 13.5-19 .
Power supply currents Table 1- 5 Maximum current pe r rail Voltage rail 475W maximum continuous current +12 V-CPU 17.5A +12 V-B 17.5A +12 V-D 18.0A V12N 0.30A +5 V-SB 2.25A 3.3V 15.0A 5.1V 21.0A CAUTION: Do not exceed 475 watts of total contin uous output power.
Power supply specifications Table 1-6 Power su pply specifications Item Description Power supply 475W Wide Ranging, Active PFC and 85% efficient Operating voltage range 90 – 269 VAC Rated voltage ra.
System fans This workstation includes: ● One rear system fan ● One CPU heatsink fan ● One power supp ly fan In addition, an optional front system fan is available for special environments, and some graphics cards include onboard fa ns.
Environmental specifications The following tab le lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation en vironmental sp ecificatio ns Temperature Operating : 5 to 35°C (40 to 95°F) Non-operating : -40 to 60°C ( -40 to 140°F) NOTE: Derate by one degree C (1.
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the ap plicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specificat ions for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA.
EUP compliance mode This workstation provides EUP compliance mode capability. When enabled, this feature enables th e workstation to shut down to the lowest possible power state by removing all power to the system board. When disabled, the workstatio n powers down conventionally.
This feature enables the CPU to run at a hig her than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled and disabled in worksta tion BIOS.
Ensuring proper ventilation Proper ventilation for the system is important fo r workstation operation. Follow these guidelin es to ensure adequate ventilation: ● Operate the wo rkstation on a sturdy, le vel surface. ● Place the workstation in an area with adequate vent ilation.
2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on.
Setting up the Microsoft operating system NOTE: If you ordered a down grade from Windows Vista to Window s XP Professional o perating system, your system will be preinstalled with Window s XP Professional operat ing system. With this configuration, you will receive reco very media for Windows Vista oper ating system only.
Setting up Red Hat Enterprise Linux HP offer s an HP Installer K it for Linux (HPIKL) to su pplement Red Hat box sets and he lp HP Linux customers customize their system image.
Installing and customizing Re d Hat-enabled workstations Linux-enabled workstatio ns require the HP Installer Kit and the purchase of a Red Hat Enterprise Linu x box set.
Determining current BIOS To determine the cu rrent BIOS of the workstation during system power up: 1. Wait for F10=setup to appear o n the lower right corner of the scre en. 2. Press F10 to enter the F10 Se tup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information .
Upgrading BIOS To find and downlo a d the latest available BI OS, which includes the latest enha ncements: 1. Go to http://www.hp.com/ go/workstationsupport . 2. Select Download D rivers an d Softwar e from the left menu column under Tasks. 3. Follow the instructions to locate the la test BIOS available for the workstation .
3 Restoring the operating system This chapter descr ibes how to r estore the Windo ws or Linux operat ing system. It includes these topic s: Topics Restore methods on page 22 Ordering backup software .
Ordering backup software If you cannot create system recovery CDs or DVDs , you can order a recovery disk se t from the HP support center. To obtain th e support center telephone nu mber for your region visit http://www.hp.com/ support/con tactHP . Restoring Windows Vista This section describes how to restore Windows Vista.
Restoring Windows XP Professional This section describes how to restore th e W indows XP Professional operating system. NOTE: The workstation must have a CD or DVD wr iter installed to cr eate the media set. Creating RestorePlus! media The RestoreP lus! kit can be created using the files contained on the hard driv e.
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR functi onality is use d with Win dows XP only. For detai ls, refer to the SoftThinks guide on the Documentation and Diagnostics CD included with the workstation. The Initial Recovery Point can be burned to optical media and used to recover a system.
Restoring the operating system CAUTION: Before you restore the operat ing system, bac k up your data. When you run RestorePlus! from m edia, the process deletes all information on the primary hard drive, including all partitio ns. If you run R estorePlus! fro m the recovery partition, onl y the root (C:) partition is affected .
NOTE: Make copies of the ISO recovery images on CD as backup files in cas e your workstation experiences a hard drive failu re. ENWW Restoring Novell SLED 27.
4 System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 29 The Com puter S etup (F1 0) .
BIOS ROM The BIOS ROM is a collection of machine langu age ap plications stored as firmware in ROM. It includes functions such as POST, PCI device initialization, Plug and Play support, po wer managemen t, and the Computer Setup (F10) Utility. The BIOS ROM is a 1-MB Serial Peri pheral Interface (SPI) port.
other none rror text messages. If a POST error o ccurs, the error is displa yed re gardless of the mode selected. To manu ally switch to POST Mess ages Enabled du ring POST, pres s any key except F1 through F12 . ● Specify an Ownership Ta g, which appears when the workstation is powered on or restarted.
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. When the displa y is active and F10=Setup appears in the lo wer right corner of the screen, press F10 . If you do not press F10 at the appropriate time, try again.
The Computer Setup (F10) Utility menu The following table describes t he functions availabl e in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to cha nge, so the menu mi ght be different than shown.
Heading Option Description Ignore Changes and Exit Exits workstation setup wit hout applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the workstation setup.
Heading Option Description Boot Order Ena bles you to configure the bo ot, diskette drive, and hard disk drive orders by physically reordering the menu entries.
Heading Option Description Device Security Makes the following devices availabl e or hidden to the workstation: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ● IEEE 1394 Controller (Not available on some models.
Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disabl es Da ta Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that w ere set up as data pa ges, and prevents attacks such as buffer overflows.
Heading Option Description Hardware Power Management Enables or disables: ● SATA Power Management ● Intel Turbo Boost Techn ology ● Enhanced Intel Turbo Boost Technology ● Eup Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle.
Heading Option Description Chipset/ Memory Enable/disable these optio ns: ● PCI SERR# Generation (Enable or Disa ble)—Cont rols PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Dis able)—C ontrols PCI VGA Palette Snooping for compatibility purposes.
Workstation manage ment This section summarizes capabili ties, features, and key components of workstation management, including: Section topics Initial workstation configuration and deployme nt on pa.
Initial workstat ion configuration and deployment The workstation includes a preinstalled system softwar e image. After a brief software unbundling process, the workstation is ready to use.
Replicating the setup This section provides information ab out replicating the workstation setup. Copying a setup configuratio n to a single workstation CAUTION: A setup configuration is model- specific. File system corruptio n can result if source and target workstations are not the same model.
Copying a setup configu ration to multiple workstations CAUTION: A setup configuration is model-specific. If sour ce and target wo rkstations ar e not the sa me model, file system corrupti on can result. For example, do not co py the setup configuration from an HP xw8600 Workstation to an HP 400 Workstation.
Updating and managing software HP provides several tools for manag ing and upda ting software on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Clien.
System Software Manager System Software Manager (SSM) is a utility availa ble on Windows workstations that enables yo u to update system-level software on multiple s ystems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store .
ROM Flash HP workstations include a programmable flash ROM. By establishing a setup password in th e Computer Setup (F10) Utility, yo u can protect the ROM from being inadvertently updated or overwritten . This function is impo rtant to ensure the operating integrity of the wo rkstation.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the un likely event of a ROM flash failure. For example, if a power failure occurs durin g a ROM upgr ade, the Boot Block uses a flash-protecte d section of the ROM to verify a valid system ROM flash wh en power is resto red to the workstation.
Workstation security This section provides informatio n about providing system security through asset tracking, passwor d security, hard disk drive locking, and chassis locks.
Feature Purpose How it is established Setup Password Prevents reconfiguration of the worksta tion (use of the Setup utility) until the password is enter ed From the Computer Setup (F 10) Utility menu .
DriveLock a pplications The most practical use of DriveLock is in a cor porate envi ronment. The system administrator would be responsible for conf iguring the hard disk drive, wh ich involves setting the DriveLock master password and a temporary user password.
Enabling DriveLock To enable and set the Driv eLock user password: 1. Power on or restart the workstation. 2. As soon as the workstation is po wered on, press and hold F10 un til you enter the C omputer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Password security The power-on password p revents unau thorized use of th e workstation by requiring entry of a password to access applications or data when the workstat ion is powered on or restarted.
Establishing a p ower-on password using wor kstation setup Establishing a power-on password through the Comp uter Setup (F10) Utility prevents access to the workstation when power i s connected, unless yo u sp ecify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu.
Entering a setup pas sword If a setup password has been establis hed on the workst ation, you will be prompted to enter it each time you run the Com puter Setup (F10) Utility. To enter a setup password: 1. Restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter th e Computer Setup (F10) Utility.
Deleting a power -on or setup passw ord To delete a po wer-on or setup password: 1. Power on or restart the workstation. 2. Choose from the following: ● To delete the power-on passwo rd, go to step 4. ● To delete the setup password, as soon as the worksta t ion is powered on, press and h old F10 until you enter the Computer Setup (F10) Utility.
Clearing passwords If you forget the pa ssword, you cannot access th e workstation. For instructions about clearing passwords, see Configuring password security and re setting CMOS on page 154 .
Cable lock (optiona l) To prevent theft, the rear chassis pa nel of the wor kstation accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area.
Dual-state power button With ACPI enabled, the po wer button can functio n as an on/off switch or as a b utton. This feature does not completely turn off power, but instead causes the workstation to en ter a low-power standby state.
5 Replacing components This chapter presents removal and installation proc edu res for most internal workstation components. It includes these topics: Topics Warnings and cau tions on page 59 Service .
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the po tential for injury exists. To reduce the risk of injury from a hot component, enable the surface to co ol before touching.
Service considerations Review the following sections, whic h describe service considerations, before remo ving and replacing system components. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Ci rcuitry design and structure determine the degree of sensitivity. The following p ackaging and grounding precautions.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with appr oved static-dissipati ve material . Use a wrist strap connected t o the work surface, and prop erly groun ded tools and equipment. ● Use static-dissipative mats, fo ot straps, or air ionizers to give added protection.
Tools and software requirements The tools necessary for workstatio n component removal and installation are: ● Torx T-15 driver ● Flat blade and cro ss-tip screwdr ivers ● Diagnostics softw are Special handling of components The compone n ts included in this section requ ir e special handling when servici ng the workstation.
Hard disk drives Hard disk drives are fragile , precision compone nts . Avoid subjecting them to physical shock an d vibration. The follow ing guidelines a pply to all drives, inc luding failed drives, replacem ent drives, an d spares. ● Do not remove hard disk drives from the shipping package for storage.
Removing and installing components Component locations The following illustration an d table identify workstati on system board components. Figure 5 -1 System board component locations Table 5-2 Syste.
Predisassembly procedures Perform the following steps before servicing a workstation: 1. Review the safety information and p recautions in Warnings and cau tions on page 59 and the Safety and Regulatory Informa tion for the workstation. 2. Locate and cl ear a suitable work area.
Disassembly order For convenien ce, disassembly proced ures should be fo llowed in a particular or der. Use t he following table to determi ne the sequence in which to acce ss major workstation components. Table 5-3 Works tation component installation To install/ replace.
Figure 5-2 Removing the cable lock 68 Chapter 5 Repla cing components ENWW.
Side access panel NOTE: Read Warnings an d cautions on page 59 before servicing this component. Before accessing the interna l components of the workstation, you must remove the side access panel. This section describes ho w to remove and install th e side access panel.
Side access panel sensor (optional) NOTE: Read Warnings and cautions on page 59 before servicing this component. The side access panel sensor is a remote soleno id that detects when the side access panel is opened. This section describes how to remove and install the sensor.
Side access panel solenoid lock The side access pa nel solenoid lock provides a method to lock the side access panel by means of a local or remote signal-controlled solen oid. This section describes how to remove and in stall the s ide access pan el solenoid lock.
Bezel NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the front ch assis bezel. Removing the front bezel To remove the fron t bezel: 1. Remove the side access panel (see Removing the side access panel on page 69 ).
4. Remove the fastening screws from the I/O device assembly and remove it from the chassis as shown in the following figure. Figure 5-6 Removing the front panel I/O de vice assembly 5. Disconnec t the front pane l I/O device assembly cables from the system board as shown below.
Installing the front panel I/O device assembly To instal the front pane l I/O device assembly: 1. Guide the front pa nel I/O device assembly ca bles through the chassi s openings from which they were remov ed. 2. Place the front panel I/O device assembly in th e chassis, and then install the fasteni ng screws in reverse order as th ey were removed.
Power button assembly NOTE: Read Warnings an d cautions on page 59 before servicing this component. This section describes how to rem ove and install the power button assembly. Removing the power button assembly To remove the powe r button assembly: 1.
6. Pull the power button ass embly 2 from the chassis. Figure 5-10 Removing the power b utton assembly Installing the power button assemb ly To replace the p ower button asse mbly, reverse th e previous ste ps.
Optical disk drive NOTE: Read Warnings an d cautions on page 59 before servicing this component. This section descr ibes how to re move and inst all an optica l disk driv e. Removing an optical disk dr ive from the optical bay 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 66 ).
5. Lift the green drive-lock release leve r and gently slide the dri v e out of the chassis 2 as shown in the following figure. Figure 5-12 Removi ng the optical disk drive 78 Chapter 5 Repla cing com.
Installing an optical disk drive in the optical bay To install an optical disk drive: 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 66 ). 2. Remove the side access panel (see Removing th e si de access panel on page 69 ).
6. Connect the o ptical disk drive data cable to th e appropriate SATA port on the system board as shown in the following figu re. Figure 5-14 Conn ecting power and data cables 80 Chapter 5 Repla cing.
Workstation speaker NOTE: Read Warnings an d cautions on page 59 before servicing this component. This section describes how to rem ove and install the workstation speaker. Removing the workstation speaker To remove the workstation speaker: 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 66 ).
Power supply NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to re move and install a powe r supply. Removing the power supply To remove the power supply: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66 ).
Power connections NOTE: Read Warnings an d cautions on page 59 before servicing this component. For help with iden tifying power cables, see the fo llowing figure and table. Ensure that all cables are routed or tie d so they canno t interfere w ith the proce ssor heatsink fans.
Rear system fan assembly NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the rear system fan assembly. Removing the rear system fan assembly To remove the rear system fan assembly: 1.
Memory NOTE: Read Warnings an d cautions on page 59 before servicing this component. This section presents memory module (DIMM) conf iguration infor mation an d removal/installation procedures.
BIOS errors and warnings The BIOS gene rates warnings/ errors on inva lid memory con figurations: ● If the BIOS can find a valid memory configuratio n by disabling plugged-in memory, it does so and reports a warning during POST. the workstation ca n still be started.
Removing a DIMM To remove a DIMM: 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 66 ). 2. Remove the side access panel (see Removing th e si de access panel on page 69 ).
Installing a DIMM To install the DIMM: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66 ). 2. Remove the side access panel (see Removing the side access panel on page 69 ). 3. Push gently outward on the DIMM socket levers as shown in the following figure .
4. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket as shown in the following figure. CAUTION: DIM Ms and their sockets are keyed for proper installation. To preve nt socket or DIMM damage, align these guides pr operly when in stalling DIMMs.
Expansion card slot identification NOTE: Read Warnings and cautions on page 59 before servicing this component. This section identifies and describes worksta t ion expan sion card slots, and pres ents card configuration information. Slot identification and description The following figure identifies workstation expansio n card slots.
Card configuration restrictions for po wer supplies CAUTION: To prevent damage, the over all power consumption of the workstation (includin g I/O cards, CPU, and memory) must not exce ed the maximum ra ting of the wor kstation power supply. For power supply information, see Power supply specifications on page 9 .
Choosing an expan sion card slot Whenever possib le, use the follow ing tips to help you select the proper slot for an expa nsion card: ● Insert the primary graphi cs card in a PCIe x16 slot intende d for graphics. ● Insert a second graphics ca rd in a second PCIe x16 slot intende d for a secondary graphics card.
Expansion card NOTE: Read Warnings an d cautions on page 59 before servicing this component. PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot.
3. Remove the expan s ion card support (i f installed) by removing the two screws and liftin g up on the support. Figure 5-24 Remo ving expansion ca rd support 4. Remove all cable s connected to the expansion card. 5. Push down on the e xpansion card retention clamp leve rs on the inside of the chassi s to open the retention clamp as shown b elow.
Installing an expansion card Visit http://www.hp.com/ go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each g raphics card include s, and grap hics card powe r requirements. To install an expan sion card: 1.
Battery NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install the battery. The battery that comes with the workstation provid es power to the real-time clock and has a minimum lifetime of ab out three years.
Hard disk drive NOTE: Read Warnings an d cautions on page 59 before servicing this component. This section provides inform ation to successfully remo ve and install a hard disk drive. Removing the hard disk drive To remove a hard disk drive: 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 66 ).
● With additional HDDs installed, the workstation bo ot sequence can be modified so that th e workstation boots from one of the addition al driv es. Boot sequence is specified using the Computer Setup (F10) Utility. ● With additio nal HDDs installed, you have hard di sk space for additional pro g rams, data files, and backup.
4. If installing a SAS drive, attach a SAS-to-SATA c able adapter to the c onnector on the SAS hard drive as shown in the followi ng figure. NOTE: SAS Drives require a separate SAS Controller plug-in card.
7. Replace all compone nts that were re moved in prepar ation for c omponent in stallation. 100 Chapter 5 Re placing compone nts ENWW.
CPU heatsink NOTE: Read Warnings an d cautions on page 59 before servicing this component. This section describes how to rem o ve and install a CPU heatsink. Removing the CPU heatsink To remove a he atsink: 1. Power down the workstation (see Predisassembly procedures on page 66 ).
5. Disconnect the CPU heatsink fan cable from the system board as shown in the following figure. Figure 5-32 Disconn ecting the heatsink fan cable 6. Before lifting the heatsink, gently twist the h eatsink to break the th ermal compound between the CPU and the heatsink.
6. Tighten all screws partially so the CPU heatsink remains level. 7. Tighten each se t of diagonally oppose d screws a little at a time to 6 in .-lbs.
CPU NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66 ).
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one syst em board to another. To install a CPU: 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 66 ). 2. Remove the side access panel (see Removing th e si de access panel on page 69 ).
System board NOTE: Read Warnings and cautions on page 59 before servicing this component. This section describes re placing the system board. Removing the system board To remove the system board: 1. Disconnect power from the workstation (see Predisassembly procedures on page 66 ).
Product recycling HP encourages customers to recycle used electron ic har dware, HP original print cartridges, and rechargeable batteries. For information abo ut recycling HP components or products, see http://www.
6 Diagnostics and troubleshooting This chapter describes the tool s available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 109 .
Calling technical support At times you might encounter an issue that requir es technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the w orkstation serial numb ers, pr oduct numbers, model names, and mode l numbers and have them in front of you.
Each HP Workstation has two unique seri al number labels and a Certificat e of Authentication (COA) label 2 as shown in the figure below. Figure 6-1 Workstation label locations In general, the serial .
Diagnosis guidelines If you encounter a problem with the worksta tion, moni tor, or software, the foll owing sections provide a list of general suggestions that he lp you isolate and focu s on the problem before taking further action. Diagnosis at startup ● Verify that the workstation and moni tor are plugged into a working electrical outlet.
Diagnosis during operation ● Look for blinking LED s on the front of the workstation . The blinking lights are error codes t hat will help you diagnose the problem. Refe r to the Diagnostic LED an d audible (beep) codes on page 134 section of this document for informati on on interpreting diagnostic lights and audibl e codes.
Troubleshooting checklist Before running di agnostic utilities, use the following checklist to find possible solutions for workstation or software problems.
HP troubleshooting resources and tools This section provides information on the HP Help a nd Support Cent er, E-support, and Helpful Hints for troubleshooting. HP Help and Support Center The HP Help a nd Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature.
Active Chat enables yo u to electronically submit a support ticket to HP over the Web. When yo u submit a support ticket, Active Ch at collects information about the computer and pass it to an online support specialist. The co llection of information might take up to 30 seconds depending on the comp uter configuration.
During operation ● Look for blinking LED s on the front of the workstation . The blinking lights are error codes t hat will help you diagnose th e problem. Refer to the Diagnostic lights and a udible (beep) codes section of this document for inform ation on interpreting diagnostic lights and audible codes.
Solving minor problems Table 6-1 Mi nor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the workstation shuts down .
Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), follow ed by a 2- second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. A fan might be blocked or not turning.
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing th e power supply, use the Built-In Se lf-Test (BIST) fe ature to learn if the power supply still works. To test the power supply: 1.
Problem Cause Solution c. Replace the device causing the failure d. Continue adding devices one at a time to verify that all devices are functioning. 2. Verify power suppl y functionality. a. Disconnect AC power. b. Remove the internal power supply cables from system board (you do no t need to remove power supply from chassis).
Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44-MB d iskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk transaction.
Problem Cause Soluti on Drive not found (identified). Improper cable connection On workstations w ith discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.
Solving display problems Table 6-5 Display probl ems Problem Cause Solution Blank screen (no video). The cable connections are not correct . Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off.
Problem Cause Soluti on Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.
Solving audio problems Table 6-6 Audio probl e ms Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume.
Solving printer problems Table 6- 7 Printer problems Problem Cause Solution Printer does not print. Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer drive r for the application is not installed. 1.
◦ Launches DST Smart tests for both SATA and SAS drives ◦ Many other tests and di agnostics ● Warranty Code output – A unique warranty code is generated for each fail ure which can be used to .
8. After the .iso file is downloaded, use CD-ROM burn ing software to copy the .iso file to an optical medium or USB flash drive. 9. When the CD or USB flash drive ha s the utility installe d, insert the CD or USB flash drive into the workstation (while it is on).
The View Le vels include: ● Overview — shows high level summary of the system hardware. This is the default view level. ● Summary — gives limited configuration da ta for each specific Category. ● Advanc ed — offers more technical and low-leve l data f or the computer-savvy user.
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. T he following T est Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware.
5. Click the Start Test button to start the testing. The Status tab, whic h allows you to monitor the progress of the tests, is automa tically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed.
Status tab The Status tab shows the overall pro gress and status of the test scenario as we ll as the progress and status of each test. The col or coded status are black, blue, gre e n, red, and orang e.
● The Recommended Repair will give a recommended action that shou ld be performed to resolve the failed ha rdware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Supp ort Center for assistance with a hard ware failure, please be prepared to provide the Warr anty ID.
Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in th e HP Vision Field Diagnostics Survey, History and Erro rs tabs to a diskette or a USB flash drive.
Table 6-8 Diagnostic lights and audib le codes Activity Possibl e cause Recommended action Blue Power LED * on. No beeps. Workstation on. N/A Blue Power LED * blinks every two seconds. * No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
Activi ty Possible cause Recommended action Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Power failure (power supply is overloaded) CAUTION: Internal componen ts might be powered even when the workstation is off.
Activity Possibl e cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Invalid ROM based on bad checksum. CAUTION: Internal components might be powered even when the workstation is off.
LED color definitions The following table describes what each LED light on the wor kstation front pa nel signifies. Table 6- 9 LED co lor defini tions LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error.
POST error messages The Power-On Self Text (POST) is a series of diag nostic tests that ru ns automati cally when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encou n ters a problem.
Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) U tility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory.
Screen message Probable cause Recommended action 214—DI MM Config uration Warning DIMMs are not installed correctly (not paired correctly). See the service label on the workstation access pa nel for the correct memory configurations, and reseat the DIMMs accordingly.
Screen message Probable cause Recommended action 515—CPU Overtemp occurred Insufficient processor cooling or processor defect. 1. If necessary, add a heatsink to the processor and ensure proper oper ation. 2. Replace the processor. 516—Chipset fan not detected Chipset fan missing, disconnected, or defective.
Screen message Probable cause Recommended action 919—Multi-Bay Riser Not Connected Multi-Bay riser mechanism is missing or is not connected. 1. Replace or reconnect the missing Multi-Bay mechanism to the system board. 2. Reseat or replace the missing mechanism cable.
Screen message Probable cause Recommended action 1803—Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processors.
7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID device s, and includes these topics: Topics Maximum hard drive configurations o n page 145 Configuring SATA RAID devices o n page 146 Configuring SAS RAID devices on pa ge 150 For additional information a b out configuring RAIDs, see http://www.
Configuring SATA RAID devices This section describes ho w to use th e Intel Matrix Storage Manager option ROM Config uration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10 . 2. Use the arrow ke ys to highlight the de sired language, and then press Enter . 3. Use the arrows to h ighlight Storage>Storage Options , a nd then press Enter .
Creating RAID volumes To create RAID volumes, use th e Intel Matrix Storage Manager option ROM Configuration utility. 1. To enter the Intel Matrix Storage Ma nager option ROM Confi guration utility, press Ctrl+l when prompted 2. If required, see Delet ing RAID volumes on page 149 to make enough ph ysical drives availabl e to create the RAID volume.
Deleting RAID vo lumes Use the LSI Logic Corporatio n Configuration Utility to delete SAS RAID volumes. 1. Start the LSI Corpor ation Configuration Utility. During BI OS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility .
Configuring SAS RAID devices Supported configurations The following RAID configurat ions are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment.
SAS RAID 0 configuration Use the following proced ure to configure an Inte grated Striped (IS) vo lu me with the BIOS-based configuration utility. The procedur e assumes that the system has the required disk and disk controllers. 1. Start the LSI Corpor ation Configuration Utility.
SAS RAID 1 configuration Use the following procedure to configure an In tegr ated Mirroring (IM) volume with the BIOS-based configuration utility. The procedu re assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Config uration Utility.
SAS RAID 1E co nfigur ation Use the following procedure to config ure an Integr ated Mirroring Exte nded (IME) volume with the BIOS- based configuration utility. T he procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corpor ation Configuration Utility.
8 Configuring password security and resetting CMOS This chapter describes how to configure p assword security and to rese t CMOS, and includes thes e topics: Topics Preparing to configure passwords on.
Preparing to configure passwords The Computer Setup (F 10) Utility enables you to create setup and powe r-on passwords. There are three possibilitie s for setting passwords: ● Define a setup p asswo.
Resetting the password jumper Use the following proced ure to disable the power-o n or setup password features and clear the power- on and setup passwords.
CAUTION: When the workstation is plug ged in, the po wer supply has volta ge applied to the system board, even wh en the workstation is powered off. Fa ilure to d isconnect the power cord can result in damage to the wo rkstation. Static electricity can damage the electronic compo n ents of the workstation or optional e quipment.
5. Select File- >Apply Default s and Exit , and then press F10 to accept. 6. Reset the workstation passwords and configuration information, such as the system date and time.
A Connector pins Workstation keyboard Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Workstation mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Workstation Ethernet.
Workstation USB Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Microphone cable (1/8 inc h) Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio Power Ground Headphone cable (1/8 inch) Pin Signal 1 (Tip) 2 (R.
SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S3* A- P3 3.3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5** B- P5 Ground P12 Ground S6** B+ P6 Ground P13 12V p.
SAS drive Segment Pin Backplane receptacle Plug and cable receptacles Power segment P1 V 33 c P2 V 33 c P3 V 33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V 5 c precharge c P8 V 5 c P9 V 5 c P10 G.
DVI-I cable Pin Signal Pin Signal 1 T.M.D.S DAT A 2- 16 HOT PLUG DETECT 2 T.M.D.S DAT A 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DAT A 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DAT A 4+ 2 0 T.M.D.S DATA 5- 6 DDC CLOCK 21 T.
Display port 4 ML_Lane 1(p) 14 GND 5 GND 15 AUX CH(p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Dete ct 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 11 2 13 24 Pin Signal Pin Signal Pin Signal 1 +3.
CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 WHT 12V CPU 4 WHT 12V CPU CAUTION : En sure that you can differentiate betw een which power cab le connects to the PCIe x16 graphics card and wh ich power cable connects to the system board. These two cables have diffe rent pin coun ts and different colors.
Internal USB 1 2x5 Pin Signal CAUTION: Possible e quipment damage. The 2x5 connector can be mated to either a wide 2x5 option cab le connector or a narrow 1x5 option cable connector.
Workstation CPU fan Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM 5T A C H 2 Workstation FDD Pin Signal Pin Si gnal 1 Ground 18 FLP_DIR# 2 FLP_LOWDEN# 19 Ground 3 Tach 20 FLP_STEP# 4 FLP_WDO 21 Ground 5 MT 22.
Workstation internal serial Pin Signal Pin Signal 1 DTR1# 9 +5V 2 RXD1 10 +3.3V AUX 3 CTS1# 11 RTS1# 4 DSR1# 12 COM DE TECT 5 TXD1 13 DCD21# 6 RI# 14 -12V 7 Ground 15 +12V 8 Ground 168 Appendix A Conn.
B System board designators This appendix des cribes the system board designators for this workstation. PENDING Designator Silk screen Component MTG1-MTG10 N/A Mounting holes E15 E15 Crisis recove ry h.
Designator Silk screen Component P66 - P67 P66 - P67 SATA4 - SATA5 SATA Connectors P70 P70 CPU0 FAN Primary CPU fan header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HLC.
C Routine Care General cleaning safety precautions ● Never use solven ts or flammable solutions to cl ean the workstation. ● Never immerse any compo nent in water or cleaning solutions; apply an y liquids to a clean cloth and then use the clo t h on the compo nent.
● Clean under a key with a swab moistened with isop ropyl alcohol and squeezed out. Be careful not to wipe away lubricants n ecessary for prope r ke y functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas.
D Locating HP resources This section provides informatio n on the fo llowing HP resources for yo ur workstation: Topics Product information on page 174 ● HP Cool Tools ● Regulatory information ●.
Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools o n your workstation are preinstalled that may enh ance system performance.
Product support Table D -2 Product support Topic Location Additional information For online access to technical support information and tools, visit http://www.
Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, visit http://www.hp.com/support/workstation_manuals . These include this User Guide and the Maintenance and Service Guide .
Product diagnostics Table D -4 Product diagnostics Topic Location Documentation and Diagnostics CD contents The Documentation and Diagnostics CD includes: ● Warranty Booklet ● User Guide ● Maint.
Product updates Table D-5 Product updates Topic Location Software, BIOS, and driver updates Verify that you have the latest drivers for your system by visiting http://www.hp.com/ go/workstationsupport . To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view.
Index A Appendices Connector pins iii System board designators iii B BIOS Determining version vi Updating vi BIOS ROM vi C Clearing and resetting CMO S xi Computer Setup (F10) Utilit y Menu descriptio.
Service considerations vii side access panel sensor viii side access panel solenoid vii i Slot identification ix System board ix Workstation speaker vii i RestorePlus! vi Restoring the operating syste.
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