Gebruiksaanwijzing /service van het product 9500mfphp van de fabrikant HP (Hewlett-Packard)
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color La serJet 9 5 00mfp hp user guide.
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HP Color LaserJet 9500mfp user guide.
Copyright and License © 2004 Cop yright Hewl ett -P ackar d De v elopment Co mpany , LP Reproduction, ada pt ati on or tr an sl ati on without prior written permission is prohibited, e xcept as allow ed under the copy right la ws. P art Number : C8549-90902 Edition 1, 10/2004 The inf ormation contained herein is subject to change without notice .
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http://www.hp.com /go/clj9500mfp 4 Chapter – Rev. 1.0.
ENWW 5 1 MFP basics MFP components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com /go/clj9500mfp 6 Contents Rev. 1.0 Enhance the document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Setting copy defaults . . . . . . . . . . . . . . . . . .
ENWW 7 1 Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Sending a fax by typing the number manually . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com /go/clj9500mfp 8 Contents Rev. 1.0 Troubleshooting fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 What type of phone line are you using? . . . . . . .
ENWW 9 1 Proof and hold jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Control pane l menus Retrieve job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com /go/clj9500mfp 10 Contents Rev. 1.0 Managing and maintain ing Managing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Checking supplies levels .
ENWW 11 1 Clearing jams from the duplexer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 Clearing jams from the output areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com /go/clj9500mfp 12 Contents Rev. 1.0 Color print cartridge/image drum warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 HP software license terms . . . . . . . . . . . . . . . . . . . .
ENWW 13 1 Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 Taiwan Class A Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com /go/clj9500mfp 14 Contents Rev. 1.0.
ENWW MFP components 1 MFP basics 1 MFP components The fo llo wing figures sho w the components of the HP Color LaserJet 9500mfp . 2 4 5 6 1 12 10 7 11 8 9 3 13 12.
http://www.hp.com /go/clj9500mfp 2 Chapter 1 – MFP basics Rev. 1.0 1 the ADF (automat ic document f eeder ) output bin 2 the control panel (i ncludin g the touch-screen graphi cal disp lay) 3 the fi.
ENWW MFP components 3 1 1 1 the air filter 2 the pow er-cord connector 3 the copy connect card (enhanced input/output [EIO]) 4 the disk- drive security loc k 5 the RJ11 connecto r (to the external f a.
http://www.hp.com /go/clj9500mfp 4 Chapter 1 – MFP basics Rev. 1.0 Control panel The control panel includes a touch-screen g raphical displa y , three job-control b uttons , a numeric ke ypad, and three light- emitting diode (LED) indicat or light s.
ENWW MFP components 5 1 1 Features and buttons Function D ISPLAY CONTRAST ADJUSTMENT Use this to adjust the amount of back li ght on the cont rol-panel displa y . T OUCH - SCREEN GRAPHICAL DISPLAY This touch-screen displa y provides the user with te xt and graphical info rmation about the configur ation and status of the MFP .
http://www.hp.com /go/clj9500mfp 6 Chapter 1 – MFP basics Rev. 1.0 Interpreting contr ol-panel lights Use the f ollowing tab le to interpret the control-panel lig hts. N UMERIC KEYPAD Use the k eyp ad to type numeric v alues f or the number of copies th at are required and to specify other num eric v a lues.
ENWW MFP components 7 1 1 Data (green) Off The MFP has no data to print. On The MFP has data to print, b ut is not ready or is offline. Blinking The MFP is processing or is printing the data. Attention (orange ) Off T he MFP is functioning without error .
http://www.hp.com /go/clj9500mfp 8 Chapter 1 – MFP basics Rev. 1.0 Contro l-panel home sc reen Use the f ollowing control-panel elemen ts to gain access to MFP featur es.
ENWW Setting the MFP defaults 9 1 1 Setting the MFP defaults Certain pr inting f eatures and hardw are (such as the duple x-p rinting accessory or a finishing de vice) must be configured through the printing-system softw are.
http://www.hp.com /go/clj9500mfp 10 Chapter 1 – MFP basics Rev. 1.0 Loading input tra ys This section contains inf ormation about loading standard- and custom-siz e media int o tra y 1, tra y 2, tray 3, and the 2, 000- sheet side input tra y (tra y 4).
ENWW Loading input trays 11 1 1 To load media in tray 1 Tray 1 is a multipurpose tray t hat holds a st ack of media up t o 5 mm (0.2 inch) in height, which equals approximately 100 sheets of 75 g/m² (20-lb paper ), 10 envelopes, or 20 transparencie s.
http://www.hp.com /go/clj9500mfp 12 Chapter 1 – MFP basics Rev. 1.0 Note To avoid jams, print sheets of labels on e at a time. 4 Adjust the paper guides so the y lightly touch the paper stac k, but do not bend the paper . Make sure the paper fi ts under the tabs on the paper guides and not abov e the load le v el indicators.
ENWW Loading input trays 13 1 1 To load tray 1 when the same paper is used for multiple jobs Use the following procedur e if tray 1 is load ed continually with the same type of paper, and the paper is not u sually re moved from tra y 1 between print jobs.
http://www.hp.com /go/clj9500mfp 14 Chapter 1 – MFP basics Rev. 1.0 6 Touch the correct paper type. The co ntr ol panel displays SETTING SAVED . 7 Touch E XIT to exit the menu s. 8 Open tray 1. 9 Pull the first tray extension out until it stops. If you are printing on large media, also extend the second tray exte nsion out until it stops.
ENWW Loading input trays 15 1 1 Loading tray 2 and tray 3 Tray 2 and tray 3 hold up to 500 sheets of standa rd media. To load detectabl e standard-si ze media in tray 2 and tray 3 Use this procedure to load detectable standar d-size media in the tray.
http://www.hp.com /go/clj9500mfp 16 Chapter 1 – MFP basics Rev. 1.0 4 Load (orient) the media accordin g to size. CAUTION Do not load more media than the maximum that is indicated by the media-fill triangles at the back of the t r ay. 5 Set the custom/standard swit ch to Standard.
ENWW Loading input trays 17 1 1 Note Depending on the size that you selected, the MFP might prompt you to move the Custom/Sta ndard switch in the tray t o anot her position.
http://www.hp.com /go/clj9500mfp 18 Chapter 1 – MFP basics Rev. 1.0 To load undetect able standard-size media in tray 2 and tray 3 Use this procedure to load undetectabl e standard-size media in the tray. The following are the undet ectable sizes, which are marked inside the tray: • 8K, 16K, A 5, Statement, Executive, and 8.
ENWW Loading input trays 19 1 1 6 Adjust the front (X) media guide by pressing tab on t he guid e and slide the guide until it gently touches the paper. 7 Set the Custom/Standard switch to Custom. 8 Slide the tr ay into the MFP. 9 Look at the control panel withi n a fe w seconds of closing the tray.
http://www.hp.com /go/clj9500mfp 20 Chapter 1 – MFP basics Rev. 1.0 11 To change the type setting, touch the correct paper type. The message SETTING SAVED is displayed for a moment, and then the size and type settings are displayed.
ENWW Loading input trays 21 1 1 To load cu stom medi a in tray 2 and tray 3 Use this procedure to load cu st om-size media in the tray. CAUTION To avoid a jam, never add or remove media from a tray while print ing from that tray. 1 Pull the tray open until it sto ps.
http://www.hp.com /go/clj9500mfp 22 Chapter 1 – MFP basics Rev. 1.0 6 Adjust the left (Y) media guide by pressing the tab on the guide and slide the guide until it gently t ouches th e paper. 7 Adjust the front (X) media guide by pressing tab on t he guide and slide the guide until it gently touches the paper.
ENWW Loading input trays 23 1 1 Note If the size displayed on the control panel is CUSTOM , then th e tray size is set to ANY CUSTOM . The tray will match any custom-size print job, even if the print-job dimension s are differe nt from the d imensions of the paper that is loaded in the tray.
http://www.hp.com /go/clj9500mfp 24 Chapter 1 – MFP basics Rev. 1.0 17 To change the type setting, touch the correct paper type. The message SETTING SAVED is displayed for a moment, and then the size and type settings are displayed.
ENWW Loading input trays 25 1 1 To load the 2, 000-sheet side input tray (tra y 4) The 2,000-sheet side input tray ( tray 4) holds up to 2,000 sheets of media.
http://www.hp.com /go/clj9500mfp 26 Chapter 1 – MFP basics Rev. 1.0 Note The number of sheets that can be loaded might va ry depending on t he type of media. Use the media- fill triangles t o de termine how much media to load. Make sure that the corners of the media a re not folded.
ENWW Loading input trays 27 1 1 Changing and setting the medi a size and type for a tra y Y ou can configure the MFP input tr a ys by type and siz e. Y ou can load diff erent media in the input tra ys and then request media by type or size.
http://www.hp.com /go/clj9500mfp 28 Chapter 1 – MFP basics Rev. 1.0 T o set a standard size f or tra y 2, tray 3, and the 2,000-sheet side input tra y (tray 4) The MFP automatically detects the siz e that is load ed, so y ou do not need to set the siz e manually .
ENWW Loading input trays 29 1 1 T o set or change a media type f or an y tra y 1 Determine the correct media-type selectio n for y our media. 2 Press the M ENU b utton. 3 T ouch P APER H ANDLING . 4 T ouch T RAY X T YPE . 5 T ouch the appropriate type setting f or the media that y ou are using.
http://www.hp.com /go/clj9500mfp 30 Chapter 1 – MFP basics Rev. 1.0.
ENWW 31 Cop ying 2 This MFP functions as a standalone, wa lk -up color or bla ck- and-white copier—y ou do not hav e to hav e softw are installed or hav e y our comput er turned on to make copies. Y ou can easily adjust cop y settings at the contr ol panel .
http://www.hp.com /go/clj9500mfp 32 Chapter 2 – Copying Rev. 1.0 Copy -screen la y out The f ollowing f igure and tab le pro vide inf ormation about f eatures and but tons on the cop y screen .
ENWW Copy-screen layout 33 1 2 Features and buttons Function (Help) Provi des access to “What is t his?” Help or “Sho w me Ho w . ” R EADY Indicates that th e MFP is re ady to copy .
http://www.hp.com /go/clj9500mfp 34 Chapter 2 – Copying Rev. 1.0 C OPY SETTINGS Displays set tings that describe the output f eatures of the document, such as p aper size , simplex/d uple x , and stapling. S TAR T Starts copying the document . B ACK Mov e s back one scre en on th e control-panel displa y .
ENWW Copying instructions 35 1 2 Copy ing instructions F or st andard-siz e media, the siz e of the original is au toma tically detected when t he document is placed on the scanner glass or in the ADF , and th e appropriate size of medi a is us ed f or the cop y .
http://www.hp.com /go/clj9500mfp 36 Chapter 2 – Copying Rev. 1.0 Copying b y using the defaul t settings (one-touch cop ying) The fo llo wing are the def ault settings f or cop ying: • One cop y • Letter- or A 4-size original and letter-siz e cop y Note The MFP automatically detects the original size and makes a same-siz e copy .
ENWW Copying instructions 37 1 2 T o make color copies by using th e default settings 1 Place the document f ace -do wn on the scanner gla ss or in the ADF .
http://www.hp.com /go/clj9500mfp 38 Chapter 2 – Copying Rev. 1.0 3 T ouch C OLOR or B LAC K & W HITE copies. 4 Make a ny necessary adjustments to the contr ast and the reduction or enlargement by u sing the L IGHT /D ARK bar and the R EDUCE /E NLARGE option in the image-modification se ction of the gr aphical displa y .
ENWW Copying instructions 39 1 2 6 T ouch C OPY S ETTI NGS to vie w your optio ns. Y ou can touch the Advanced ta b to see more options. Description of use T ext Optimize f or the best te xt quality . Photo Optimize f or printed or half-tone original gr aphics.
http://www.hp.com /go/clj9500mfp 40 Chapter 2 – Copying Rev. 1.0 Basic tab What to select S IZE Select Aut o (media size is matched to original size), or the copy siz e that you want. Be sure that you ha v e loaded the correct media siz e in the tra y .
ENWW Copying instructions 41 1 2 7 When you are fi nished , touch O K to return to the main cop y screen. Note The page icon in the C OP Y section of the gr aphical displa y shows a representativ e image of the cop y . 8 Using the numeric ke ypad, specify the number of copies , and then press S TART .
http://www.hp.com /go/clj9500mfp 42 Chapter 2 – Copying Rev. 1.0 Copying fr om the scanner glass Use the scanner glass to cop y small, light weight (less tha n 46 g/ m² or 12 lb), or irregularly sized originals , such as rece ipts , newspaper cli ppings, p hotographs , or ol d or worn documents .
ENWW Copying instructions 43 1 2 Copying books Y ou can use the scanner glass to copy books. 1 Place the book f ace-do wn on the scanner glass . 2 Align the book. The book is correctly aligned if the book bindin g is in line with the book icon at th e top of the scanner glass.
http://www.hp.com /go/clj9500mfp 44 Chapter 2 – Copying Rev. 1.0 Creating a job to be copied later T urning on the stored job setting indicates that you want the cop y job to be stored on the MFP hard disk, and that you will print the job later . 1 Select you r basic cop y settings (see “Cop yi ng by using user-defined settings” on page 37).
ENWW Copying instructions 45 1 2 Reduce or enlarge The MFP has an autoscaling f e ature. If the original paper size diff er s from th e cop y paper size , the MFP can autodetect a size mismatch betw een the original page size and the copy page siz e.
http://www.hp.com /go/clj9500mfp 46 Chapter 2 – Copying Rev. 1.0 Backg rou nd Remov a l If you are cop ying a do cument that is printed on colored pape r or the o riginal is thin and mak es the ba ckside image show through, y ou can enhance y our cop y quality b y removing the bac kgroun d.
ENWW Setting copy defaults 47 1 2 Setting copy defaults The def aults f or sev eral copy sett ings can be controlled b y t he admi nistrator . T o set or change the follo wing cop y def aults, perf orm the followi ng steps: 1 T ouch M ENU . 2 T ouch C ONFIGURE D EVI CE .
http://www.hp.com /go/clj9500mfp 48 Chapter 2 – Copying Rev. 1.0 SHARPNESS Indicates the sharpness of the image when it is copied. BACKGROUND REMOVAL Indicates how much bac kground is remo v ed when an imag e is copied.
ENWW 49 Digital sending and e-mail 3 T o configure the embeded Send to e-mail f eature , you m ust either kno w the Internet Protocol (IP) address or host name of the Simple Mail T ransfer Pro tocol (SMTP ) server on y ou r netw ork, or use th e Find Servers men u o ption to attempt t o locate the server .
http://www.hp.com /go/clj9500mfp 50 Chapter 3 – Digital sending and e-mail Rev. 1.0 5 Y ou can touch F IND S EN D G ATEWA YS to let t he MFP search the local network f or LD AP and SMTP se rvers. If this is successful, go to step 8. Otherwise , go to step 6.
ENWW Sending documents 51 1 3 Sending documents The MFP scans at a 600 pixels-per-inch (ppi) resolution . The MFP sca ns both b lac k-and -white an d color originals .
http://www.hp.com /go/clj9500mfp 52 Chapter 3 – Digital sending and e-mail Rev. 1.0 5 T ouch F ROM : and, using the pop-up ke yboard, type y our e-mail address . Note T ouch to delete a ny incor rect ke ystrok es. 6 T ouch T O : and then type the recipient e-mail address .
ENWW Sending documents 53 1 3 • JPG: Although a .JPG file do es not ha v e the same qualit y as a PDF , the recipient can view a JPG file easily using an Internet bro wser . This file format produces one e-mail attachment for each scanned page . The recipient ca n manipu late the .
http://www.hp.com /go/clj9500mfp 54 Chapter 3 – Digital sending and e-mail Rev. 1.0 7 T ouch CC: and then type the e-mail address of an y cop y recipients , if necessary . If you want to send a b lind cop y to an e-mail address, tou ch BCC: and type the address of the recipient.
ENWW Using the address book 55 1 3 Using the address book The private ad dress book and the local address book store fr equently-used e-mail addresses. These bo oks can be sh ared between MFPs that use the same server to access t he HP MFP Digita l Sending softw a re.
http://www.hp.com /go/clj9500mfp 56 Chapter 3 – Digital sending and e-mail Rev. 1.0 Creating a recipient list Complete these steps o n the touch screen of the g raphical displa y: 1 T ouch E- MAIL . 2 T ouch T O : to gain access to the ke yboard screen.
ENWW 57 Fa x i n g 4 Note In some countries/regions, the HP LaserJet MFP Analog F ax Accessory 300 is standard on the HP Color LaserJet 9500mfp . The HP LaserJet MFP Analog F a x Accessor y 300 requires telecommunica tion cer tification by country/region.
http://www.hp.com /go/clj9500mfp 58 Chapter 4 – Faxing Rev. 1.0 The MFP can function as a standalone analog f ax machine. T he inf ormation in this chapter helps you complete the fo llo wing tasks: .
ENWW 59 1 4 Note Although the MFP al so supports LAN f axing through the HP MFP Digital Sending Softw are Configurat ion Utility , that utility is a va ilable as an option and is not discussed in this chapter .
http://www.hp.com /go/clj9500mfp 60 Chapter 4 – Faxing Rev. 1.0 Connecting the fax to a phone line When connecting the f ax to a pho ne line, make sure that t he phone l ine f or the f ax is a dedicated line that is not used b y any other de vices .
ENWW Verifying the fax operation 61 1 4 2 Plug the other end of the phone cord comple tely into the phone jac k on the wall to finish the installation. Note The fax function f or the HP Color LaserJet 9500mfp will not function until t he required items are entered into the appropriate menus on the contro l panel.
http://www.hp.com /go/clj9500mfp 62 C hapter 4 – Faxing Rev. 1.0 Establishing the required fax settings After the f ax is installed, you m ust establish th ese settings befor e you can use the f ax:.
ENWW Establishing the required fax settings 63 1 4 Using the Fax Settings menu Use the Fax Settings men u to estab lish th e require d f ax sett ings .
http://www.hp.com /go/clj9500mfp 64 C hapter 4 – Faxing Rev. 1.0 Setting or verifyi ng the date and time The date and time setting f or the fax is the same v alue as the MFP date and time set ting. If y ou are turning on the MFP f or the first time, y ou will be pr ompted f or this inf ormation.
ENWW Establishing the required fax settings 65 1 4 T o v erify or chan ge the location 1 Press the M ENU b utton. 2 Scroll to and touch F AX . 3 Scroll to and touch F AX S ETUP R EQUIRED . 4 Scroll to and touch F AX H EAD ER . 5 Scroll to and touch L OCATION .
http://www.hp.com /go/clj9500mfp 66 C hapter 4 – Faxing Rev. 1.0 6 T ype a phone number and then to uch O K . 7 T ouch C OMPANY N AME . 8 T ype the company name , and then touch O K .
ENWW Fax feature screen 67 1 4 F ax feature screen Use the F ax feature screen to send f axes. Press the F ax option t hat appears on the MFP control-panel displa y t o open this screen. Note The Phone Book option appears onl y if you set the f eature in the HP MFP Digital Sending Software Configuration Uti lity .
http://www.hp.com /go/clj9500mfp 68 C hapter 4 – Faxing Rev. 1.0 Sending faxes Use one of three basic methods to specify n umbers to send a f ax: • T ype the numb er manuall y • Specify the numb.
ENWW Sending faxes 69 1 4 1 Place the document in the ADF or on t he scan ner glass. 2 On the control-pan el displa y , touch the F AX option. Y ou might be prompted to type a user name and pass word . 3 T ouch S ETTINGS . V er ify that the Describe Original settings ar e appr opriate fo r your original.
http://www.hp.com /go/clj9500mfp 70 C hapter 4 – Faxing Rev. 1.0 4 T ype a phone number by usi ng the ke yboard that appears on th e control-panel displa y .
ENWW Sending faxes 71 1 4 1 F ollo w steps 1 through 3 in the pro cedure “Sending a f ax by typing t he number manually” on page 69. 2 Scroll to and touch S PEED D IAL . 3 T ouch the check bo x in front of the speed dial name tha t you w ant to send the f ax to .
http://www.hp.com /go/clj9500mfp 72 C hapter 4 – Faxing Rev. 1.0 If you ha v e the HP MFP Digital Sending Configuration Utility installed on your MFP y ou can use the f ollowing pr ocedure to send a fa x b y using the phone book. 1 F ollo w steps 1 through 3 in the pro cedure “Sending a f ax by typing t he number manually” on page 69.
ENWW Canceling a fax 7 3 1 4 Canceling a fax Canceling the curr ent fax transmission The Cancel Current T ransmission menu appears only if an outgo ing fax ca ll is in progress . Note The cancel operation can require up to 30 se conds to complete . 1 Press the M ENU b utton.
http://www.hp.com /go/clj9500mfp 74 C hapter 4 – Faxing Rev. 1.0 Canceling all pending faxes This feat ure deletes all of the outgoing f ax es that are stored in memory . Howev er , if a fax is in the process of being transmi tt ed, that f ax is not deleted.
ENWW Speed dial 75 1 4 3 T ouch the Edit tab. 4 T ouch the N EW S PE ED D IAL option. 5 T ype a number by using th e control-panel k e yboard. If y ou want to sp ecify more than one number , touch N EXT N UMBER and then spe cify another n umber . Repeat this step t o define all o f the numbe rs fo r the speed di al.
http://www.hp.com /go/clj9500mfp 76 C hapter 4 – Faxing Rev. 1.0 Changing the sharpness setting Use the Sharpness setting to specify the resolution that th e scanner uses whe n the MFP sc ans y our original. Sharpness enhances the edges of the original so that f aint or fine te xt and gr aphics are reproduce d more sharply .
ENWW Changing the background setting 77 1 4 Changing the bac kgr ound setting If you are f axing a document that is pr inted on colored p aper , you can enhance your f ax cop y quality by removing the backg round that might cause y our f ax cop y to streak or blur .
http://www.hp.com /go/clj9500mfp 78 C hapter 4 – Faxing Rev. 1.0 Changing the light/dark setting The light/dark setting adjusts how li ght or dark the tr ansmitted image wi ll appear on the recipient’ s fax machine . T o change the light/da rk setting 1 T ouch the F AX option.
ENWW Establishing optional fax settings 79 1 4 Y ou can change the fax receiv e def ault settings to modify the wa y a f ax is receive d: • Select the number of rings-to-ans wer • Print date, time.
http://www.hp.com /go/clj9500mfp 80 C hapter 4 – Faxing Rev. 1.0 The fo llowing bu lleted f ax settings are not described in this man ual but are described in the User Ref erence Guide on the CD-ROM.
ENWW Establishing optional fax settings 81 1 4 Setting the ringer v olume Use the f ollowing procedure to set the ringer v olume f or the local fax. T o se t the ring er volume 1 Press the M ENU b utton. 2 T ouch F AX . 3 Scroll to and touch F AX S ETUP O PTIONAL .
http://www.hp.com /go/clj9500mfp 82 C hapter 4 – Faxing Rev. 1.0 T o set the outgoing fax resolution 1 Press the M ENU b utton. 2 T ouch F AX . 3 Scroll to and touch F AX S END .
ENWW Setting dialing and detection options 83 1 4 Setting dialing and detection options Use the f ollowing procedures to se t a dialing prefix, redial options , or tone d etection.
http://www.hp.com /go/clj9500mfp 84 C hapter 4 – Faxing Rev. 1.0 5 T ouch O FF (def ault) to turn off dialing prefix, or touch C UST OM to see th e k eyboa rd on the cont rol-panel displa y and type a prefix. 6 T ype the prefix n umber(s), and the n touch O K .
ENWW Setting the paper tray 85 1 4 Setting the paper tra y The paper tra y setting selects the MFP tra y from which to pull paper f or printing f ax es . T o select the paper tra y 1 Press the M ENU b utton. 2 T ouch F AX . 3 Scroll to and touch F AX R ECEIVE .
http://www.hp.com /go/clj9500mfp 86 C hapter 4 – Faxing Rev. 1.0 Setting the destination bin The destinatio n bin setting specifies the MFP ou tput bin to receive the printed f ax. T o set the destinatio n bin 1 Press the M ENU b utton. 2 T ouch F AX .
ENWW Setting the destination bin 87 1 4 T roubleshooting fax Use the f ollowing chec klist to help identif y the caus e of any f ax-related prob lems that you en counter . • Are you using the phone cor d that came with the MFP? The f ax functionality h as been tested with the supplied phone cord to meet RJ11 specifications.
http://www.hp.com /go/clj9500mfp 88 C hapter 4 – Faxing Rev. 1.0 • Roll-over lines: A phone system feature where a new call “rolls o ver ” to the next a vaila ble line when the first incoming line is busy . T r y attaching the f ax to the first incoming phone line .
ENWW Checking fax status 89 1 4 Are y ou using a phone compan y v oice-messaging service or an answering mac hine? If the rings-to-ans wer setti ng for the messaging service is lower t han the rings-to-ans wer setting f or t he f ax, the messaging service answers the call an d the f ax is not ab le to recei ve f axes.
http://www.hp.com /go/clj9500mfp 90 C hapter 4 – Faxing Rev. 1.0 OPERA TIONAL / ENABLED 1 - The analog f ax is i nstalled and re ady . OPERA TIONAL / DISABL ED 1 - The fa x is installed and operatio nal. Howe v er , HP Digital Sending utility has either disab led the MFP fax f eature or has enab led LAN f ax.
ENWW Fax feature is not operating 91 1 4 F ax feature is not operating Use this table to ide ntify and solv e fax malfu nctions. Probl em Cause Solution The fax is installe d but the option does not appear on the MFP control-panel disp la y . The fax men us are not appearing on the MFP control-panel displa y .
http://www.hp.com /go/clj9500mfp 92 C hapter 4 – Faxing Rev. 1.0 The formatter board is f aulty . Contact your HP service representativ e f or ser vice.
ENWW General fax problems 93 1 4 General fax pr oblems Use this table to solv e f ax problems . Probl em Cause Recommended action The fax w as not transmitted . The JBIG mode is enabled and t he receiving f ax does not ha v e JBIG capability . T ur n JBIG off .
http://www.hp.com /go/clj9500mfp 94 C hapter 4 – Faxing Rev. 1.0 Even af te r the Cancel b utton on the MFP ke yboard was pressed to cancel a f ax transmission, th e fax wa s still sent. The Cancel but to n on the ke yboard does not cancel f ax transmissio ns .
ENWW General fax problems 95 1 4 A mix of names and numbers appears in the recipients bo x. It is normal for both names and numbers to app ear , depending on where they are from. Th e phon e book lists names and all other databases list numbers . No action is necessary .
http://www.hp.com /go/clj9500mfp 96 C hapter 4 – Faxing Rev. 1.0 Receiving fax pr oblems Use this table to solv e prob lems that might occur when receivin g f ax es . The volume f or sounds coming from the f ax is too loud or too quiet. The volume setting needs to be adjuste d.
ENWW Receiving fax problems 97 1 4 Incoming f ax ca lls are not being ans w ered by the f ax (no f ax detected) (continued). The phone cord might not be connected correctly , or the phone cord is not working. See “Connecting the f ax to a phone line” on page 60 to chec k the inst allation.
http://www.hp.com /go/clj9500mfp 98 C hapter 4 – Faxing Rev. 1.0 F ax es are transmitting or bein g received very slowly . Y ou might be sen ding or receiving a very comple x f ax, su ch as one that contains many gr aphics. Complex f ax es tak e lo nger to send or receiv e .
ENWW Receiving fax problems 99 1 4 If the phone -line connection i s poor , the f ax and the receiving f ax machine slow down the transmission to adjust for err ors. Cancel and resend the f ax. Hav e the phone compan y check the phone line. F ax es are not printing to the MFP .
http://www.hp.com /go/clj9500mfp 100 Chapter 4 – Faxing Rev. 1.0 Sending fax pr oble ms Use this table to solv e prob lems that might occur when sendin g fax es . Probl em Cause Solution F ax es stop during sending. The fax machin e that yo u are sending to might be mal functioning.
ENWW Se nd i n g fa x pr o b l ems 101 1 4 The MFP is receiving f ax es b ut is not sending them. If the f ax is on a PBX system, th e PBX system might be generating a dial tone that the f ax cannot det ect. Disable the detect dial-tone setting (see “Setting the paper tra y” on page 85).
http://www.hp.com /go/clj9500mfp 102 Chapter 4 – Faxing Rev. 1.0 Sent f ax es are not ar riving at the receiving f ax machine. The receiving fa x machine might b e off or might ha ve an error condi tion, such as being out of paper . Call the recipient to mak e sure the f ax machine is on and ready to receive f ax es.
ENWW Error codes 103 1 4 Err or codes This table lists the error codes that are identified in the fax activity log. Va l u e Description 0-15 Connection enablement fai l ure error s 0 1 2 3 4 5 Normal.
http://www.hp.com /go/clj9500mfp 104 Chapter 4 – Faxing Rev. 1.0 32 33 34 35 36 37 38 39 40 Unspecified tr ansmit Phase B error Remote cann o t r ec ei ve or send COMREC error in t ransmit Phase B C.
ENWW Error codes 105 1 4 80 81 82 83 84 85 86 87 88 Unspecified tr ansmit Phase D error RSPREC error No response to MPS repeated 3 times Inv a lid response to MPS No response to EOP repeat ed 3 times .
http://www.hp.com /go/clj9500mfp 106 Chapter 4 – Faxing Rev. 1.0 144 145 146 147 Unspecified receiv e Phase C error Missing EOL after 5 seconds (3.2/T .
ENWW Fax product specifications 107 1 4 F ax pr oduct specifications En vironmental specifications Operating en vironment T emperature: 10°C to 32.5°C (50°F t o 91°F) Relativ e humidity: 20% to 80.
http://www.hp.com /go/clj9500mfp 108 Chapter 4 – Faxing Rev. 1.0 T ransmission speeds and standards supported V .17 14,400, 12, 000, 9,600, 7 ,200 bps V .33 at 14,400, 12,000 bps V .29 at 9,600, 7,200 bps V .27ter at 4,800 and 2,400 bps V .34 at 16,800, 19,200, 21, 60 0, 24,000, 26,40 0, 28,800, 31,20 0, 33,600 bps Modem speed Up to 33.
ENWW Customizing tray 1 operation 109 Pr inting 5 Customizing tra y 1 operation This chapter contains inf ormation about printing tasks that are perf ormed at the MFP’ s control panel . See the User Refe rence Guide on the CD-R OM for inf or mation about the printer drivers and printing softwa re programs .
http://www.hp.com /go/clj9500mfp 110 Chapter 5 – Printing Rev. 1.0 When TRAY 1 SIZE =an y size and TRAY 1 TYPE =an ything e xcept Any type , an option appears in th e P aper Handling menu to configure th e size as well as the type settings f or tr a y 1.
ENWW Using the job-storage feat ures 111 1 5 Using the job-storage features Y ou can store a job on the hard-disk and print it at a later time. T o use job storage, you must hav e a hard- disk drive installe d in the MFP and must configure the printer driv er correctly .
http://www.hp.com /go/clj9500mfp 112 Chapter 5 – Printing Rev. 1.0 F or using th is featu re on later v ersions of Mac OS, visit www .hp.co m/clj95 00mfp for the lat est information about t he job storage f eature support.
ENWW Using the job-storage feat ures 113 1 5 5 T ouch P RINT , select the numbe r of desir ed copies using the nume ric k e ypad or the Up or Down a rrow , and then touch O K . (The P RINT icon should have next to it.) 6 Use the numeric ke ypad to type the PIN, and then t ouch O K .
http://www.hp.com /go/clj9500mfp 114 Chapter 5 – Printing Rev. 1.0 T o store a print job on the hard-disk accessory , se lect the Stored Job option in the printer driv er . Note The MFP must hav e a hard disk installed in order to use this f ea ture.
ENWW Using the job-storage feat ures 115 1 5 3 Scroll to and touch U SER N AME . 4 Scroll t o and touc h your job. 5 Scroll to D ELETE , and then t ouch O K . If D ELETE has next to it, the job requires a PIN to delete . See “Priv ate jobs ” on page 112.
http://www.hp.com /go/clj9500mfp 116 Chapter 5 – Printing Rev. 1.0 T o print additional co pi es of a QuickCopy job This section describes how to print addition al copi es of a job that is stored on the hard di sk at the control panel. 1 Press the M ENU b utton.
ENWW Using the job-storage feat ures 117 1 5 3 Scroll to and touch U SER N AME . 4 Scroll t o and touc h your job. 5 Scroll to and touch D ELETE . If D ELETE has next to it, the job requires a PIN to delete .
http://www.hp.com /go/clj9500mfp 118 Chapter 5 – Printing Rev. 1.0 T o print a pr oof and hold job Y ou can pr int the remaining copies of a held job at the control panel. 1 Press the M ENU b utton. 2 T ouch R ET R I EVE J OB . 3 Scroll to and touch U SER N AME .
ENWW Using the job-storage feat ures 119 1 5 5 T ouch D ELETE . If D ELETE has next to it, the job requires a PIN to delete . See “Priv ate jobs ” on page 112. 6 T ouch Y ES to delete the file when DELETE FILENAME XXX appears on t he control-panel d ispla y .
http://www.hp.com /go/clj9500mfp 120 Chapter 5 – Printing Rev. 1.0.
ENWW 121 Control panel menus 6 The control-panel men u la yout shows the men us that e veryone uses while pro tecting the menus that administr ators use. Everyone typicall y uses the first three menus in the li st . Ad ministrators and service technicians use the other items , which can be protected with a personal ident if ication number (PIN ).
http://www.hp.com /go/clj9500mfp 122 Chapter 6 – Control panel menus Rev. 1.0 T o navigate thr ough the contr ol-panel menus 1 Press the M ENU b u tton to open the control-p anel men us. 2 Scroll to and touch the menu that you wa nt. (If y ou need to select a submenu, use the arro ws to scroll again, and then touch the submen u.
ENWW Retrieve job menu 123 1 6 Retrieve job men u Note If no private , stored, quick cop y , or proof and hold jobs are stored on the MFP hard disk or in r andom-access memory (RAM), the message NO STORED JOB appears when the men u is selected. 1 A list of user names appears.
http://www.hp.com /go/clj9500mfp 124 Chapter 6 – Control panel menus Rev. 1.0 <USER NAME> ALL PRIVATE JOBS JOB 1 JOB 2 JOB 3 JOB 4 Use this item to select which print jobs to w ork with. Select the ALL PRIVATE JOBS option to see a list of all of the print jobs f or tha t user that r equire a PIN.
ENWW Information menu 125 1 6 Inf ormation menu T o print an inf ormation page, scroll t o the inf ormation page that you want and t ouch O K . . Item Explanation PRINT MENU MAP Use this item to genera te a men u map of the la yout and th e current control-panel menu sett ings .
http://www.hp.com /go/clj9500mfp 126 Chapter 6 – Control panel menus Rev. 1.0 PRINT DEMO Use this item to genera te a demonstrati on test page that describe s t he printer features. PRINT RGB SAMPLES Use this item to genera te a color palette with the associated RGB v alues.
ENWW Paper handling menu 127 1 6 P aper handling menu When paper-handling setti ngs are correct ly configured at the cont rol panel, y ou can print by selecting t he type and size of media from the driv er or softw are progra m.
http://www.hp.com /go/clj9500mfp 128 Chapter 6 – Control panel menus Rev. 1.0 Item Va l u e s Explanation TRAY <N> SIZE=*ANY SIZE *ANY SIZE LETTER LETTER ROTATED LEGAL EXECUTIVE STATEMENT 8.
ENWW Paper handling menu 129 1 6 TRAY <N> TYPE=*ANY TYPE *ANY PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT<75 G/M2 HEAVY 105-119 G/M2 CARD STOCK>163 GLOSSY 75-105 G/M2 HEAVY GLOSSY NON HP HVY GLOSSY HIGH GLOSS IMAGES TOUGH PAPER ENVELOPE Use this item to specify the type of media in each tray .
http://www.hp.com /go/clj9500mfp 130 Chapter 6 – Control panel menus Rev. 1.0 TRAY <N> CUSTOM UN IT OF MEASURE X DIMENSION Y DIMENSION This message appears when the custom s witch is in the CUSTOM positi on and you select CUSTOM from the lis t of media size s.
ENWW Configure device menu 131 1 6 Configure device men u This menu contai ns controls f or all o f the MFP administr ative f unctions. Originals submenu This submenu controls the de f ault settings f or se v er al of the cop y ing function s that relate to the type of originals that are being copied.
http://www.hp.com /go/clj9500mfp 132 Chapter 6 – Control panel menus Rev. 1.0 Item Va l u e s Explanation PAPER SIZE *AUTO LETTER LEDGER LEGAL EXEC A3 A4 A5 B4 B5 BOOK Use this item to specify the media siz e of th e original document. The MFP uses the media se nsors to automatically describe the size of the original document.
ENWW Configure device menu 133 1 6 CONTENT TEXT PHOTO GLOSSY PHOTO MIXED Use this item to describe the type of image t hat the original contains. Select te xt f or the best te xt quality , photo f o r printed halftone gr aphics, glossy photo f or photogr aphs, or mix ed if the original is text and graphics .
http://www.hp.com /go/clj9500mfp 134 Chapter 6 – Control panel menus Rev. 1.0 Copying submenu This submenu controls the def au lt settings for sev eral of the co p ying funct ions that relate to t he characte ristics of the co pie d output. Note When a v alue is specified with an ( * ), th at v alue is the f actor y (default ) setting.
ENWW Configure device menu 135 1 6 COPIES 1-999 Use this item to indicate the n u mber of copies that are produced when y ou press S TART without selecting the number of copies .
http://www.hp.com /go/clj9500mfp 136 Chapter 6 – Control panel menus Rev. 1.0 STAPLES Va l u e s v a r y depending on the finishing de vice that is attached If stapling is request ed, use this item to in dicate where the staple is placed and how many staples are placed.
ENWW Configure device menu 137 1 6 Enhancement submenu This submenu controls the de f ault se ttings for cop y enhancement f eatures . Note When a v alue is specified with an ( * ), th at v alue is the f actor y (default ) setting. Item Va l u e s Explanation SHARPNESS 0-4 Use this item to specify the sharpness setting.
http://www.hp.com /go/clj9500mfp 138 Chapter 6 – Control panel menus Rev. 1.0 Sending submenu This submenu co ntains controls f or sending functions . BACKGROUND REMOVAL 0-8 Use this item to control the amoun t of backg round on the original that is elimina ted in the cop y .
ENWW Configure device menu 139 1 6 E-mail submenu This submenu co ntains controls f or e-mail settings. Note When a v alue is specified with an ( * ), th at v alue is the f actor y (default ) setting.
http://www.hp.com /go/clj9500mfp 140 Chapter 6 – Control panel menus Rev. 1.0 RESOLUTION 75 DPI *150 DPI 200 DPI 300 DPI Use this item to specify the resolutio n v alue of a scanned image. E-MAIL FIND SEND GATEWAYS Use this item to automatically search the netw ork for SMTP and LD AP gatew a ys that can be used to send e- mail.
ENWW Configure device menu 141 1 6 Printing submenu Some items in this menu are a v a ilable fro m a software progr am or from the driv er (if the appropriate driver is installed ). Driver and program set tings ov erride control-pane l settings . F or more inf ormation, see the User Ref erence Guide on the CD-ROM.
http://www.hp.com /go/clj9500mfp 142 Chapter 6 – Control panel menus Rev. 1.0 DEFAULT PAPER SIZE *LETTER LETTER ROTATED LEGAL EXECUTIVE STATEMENT 8.5X13 11X17 12X18 A3 A4 A4 ROTATED A5 RA3 B5(JIS) B.
ENWW Configure device menu 143 1 6 DEFAULT CUSTOM PAPER SIZE UNIT OF MEASURE X DIMENSION Y DIMENSION Use this item to set a custom media siz e for an y of the installed tra ys. Substit ute the tra y number f or <N>. This menu only appe ars when the paper-size s witch on the se lected tra y is in the “custom” position.
http://www.hp.com /go/clj9500mfp 144 Chapter 6 – Control panel menus Rev. 1.0 DUPLEX *OFF ON This item appears only when a d uple x er is installed. Set the valu e to ON to print on both side s (duple x) or OFF to print on one side (simplex ) of a sheet of paper .
ENWW Configure device menu 145 1 6 OVERRIDE A4/LETTER *YES NO Use this item to print on let ter-siz e media when an A4 job is sent b ut no A4-size media is loade d in the MFP (or t o print on A4-siz e media when a letter job is sent but no let ter media is loaded in the MFP).
http://www.hp.com /go/clj9500mfp 146 Chapter 6 – Control panel menus Rev. 1.0 PRINT PS ERRORS *OFF ON Select ON to print the PS error page when PS error s occur . PRINT PDF ERRORS *OFF ON Select ON to print the PDF error page when PDF errors occur .
ENWW Configure device menu 147 1 6 Print quality submenu Some items in this menu are a v a ilable fro m a software progr am or from the driv er (if the appropriate driver is installed ). Driver and softw are progr am settings ov erride control-panel settings .
http://www.hp.com /go/clj9500mfp 148 Chapter 6 – Control panel menus Rev. 1.0 PRINT MODES AUTO SENSE MODE AUTO SENSE OFF LIGHT MODE HEAVY MODE CARDSTOCK MODE TRANSPARENCY MODE ENVELOPE MODE LABEL MO.
ENWW Configure device menu 149 1 6 OPTIMIZE TRANSFER UP 1 TRANSFER UP 2 TRANSFER DOWN 1 TRANSFER DOWN 2 HIGH COVERAGE 1 HIGH COVERAGE 2 HIGH COVERAGE 3 LEADING EDGE UP LEADING EDGE DOWN RESTORE OPTIMIZE Use this item to optimiz e a number of engine parameters f or all jobs rather than b y media type .
http://www.hp.com /go/clj9500mfp 150 Chapter 6 – Control panel menus Rev. 1.0 System setup submenu Items in this menu aff ect the MFP function. Configure the MFP according to y our printing needs . Note When a v alue is specified with an ( * ), th at v alue is the f actor y (default ) setting.
ENWW Configure device menu 151 1 6 JOB HELD TIMEOUT *OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK Use this item to set the amount of time that Quic kCop y , proof and hold, private , and stored jobs are k ept bef ore being automatical ly deleted from the queue .
http://www.hp.com /go/clj9500mfp 152 Chapter 6 – Control panel menus Rev. 1.0 TRAY BEHAVIOR *USE REQUESTED TRAY MANUALLY FEED PROMPT PS DEFER MEDIA Use this item to specify the beha vior of t he tra ys. Ea ch of the options opens its own submen u: USE REQUESTED TRAY • EXCLUSIVELY .
ENWW Configure device menu 153 1 6 SLEEP DELAY 1 MINUTE 15 MINUTES 30 MINUTES *45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS Use this item to set how long the MFP remains idle bef o re it enters Sleep mode.
http://www.hp.com /go/clj9500mfp 154 Chapter 6 – Control panel menus Rev. 1.0 COPY/SEND SETTINGS INACTIVITY TIMEOUT AUTO SETTINGS REST TIMEOUT AFTER SEND HOLD OFF PRINT JOB HOLD OFF TIME SCAN AHEAD .
ENWW Configure device menu 155 1 6 PERSONALITY *AUTO PCL PDF XHTML MIME PS Use this item to select the def ault product language (personality). P ossib le v alues are dete rmined by which v alid la nguages are installed in the MFP . Usually , you should not change the product language (the def ault is AUTO ).
http://www.hp.com /go/clj9500mfp 156 Chapter 6 – Control panel menus Rev. 1.0 AUTO CONTINUE *ON OFF Determine how the MFP reacts to errors . ON : If an error pre v ents printing, the message appears and th e MFP goes offline f or 10 seconds bef ore returning online.
ENWW Configure device menu 157 1 6 JAM RECOVERY *AUTO OFF ON Use this item to determine how the MFP function s when a jam occurs. AUTO : The MFP automatically selects the best mode f or jam recov e ry (usually ON ). This is the def ault setting. ON : The MFP auto matically reprints pages aft er a jam is cleared.
http://www.hp.com /go/clj9500mfp 158 Chapter 6 – Control panel menus Rev. 1.0 LANGUAGE *ENGLISH CZECH DANISH DUTCH FINNISH FRENCH GERMAN HUNGARIAN ITALIAN NORWEGIAN POLISH PORTUGUESE RUSSIAN SPANISH SWEDISH TURKISH The av ailabl e v alues include all languages in the list, and all supported languages appear .
ENWW 159 Selecting and using media 7 T wo conditions are necessary for the MFP to produce the best possib le print quality: • using good-quality media that the MFP suppo r ts • setting the appropr.
http://www.hp.com /go/clj9500mfp 160 Chapter 7 – Selecting and using media Rev. 1.0 Some media types ha ve been tested, ha v e pro ven to be of good quality , and work well with the MFP’ s settings. For a list of these media types an d settings used to achie v e the best qualit y , see “Recommended media” on page 165.
ENWW 161 1 7 Setting media size and type Whene ver y ou load an input t ra y , make sure that you set the size and type f or the medi a in that tra y (see “T o set or change media size f or tra y 1” on page 27). The MFP automaticall y change s it s internal settings to produce the best print quality f or the media type that y ou set.
http://www.hp.com /go/clj9500mfp 162 Chapter 7 – Selecting and using media Rev. 1.0 Standar d media size Standard media siz es are the siz es mark ed in the input tra ys or listed in t he PAPER HANDLING menu on the control panel.
ENWW 163 1 7 Custom media size Custom media sizes are siz es that do not conf orm to those that are marked in the i nput tra ys and that are not listed in the control-panel menus or in the printer driv er . Note Tr a y 1 . When using custom-size med ia, select CUSTOM from the Tr a y 1 S i z e m enu.
http://www.hp.com /go/clj9500mfp 164 Chapter 7 – Selecting and using media Rev. 1.0 Supported types of media Y ou can select the followi ng types of media at the control panel and in the printer driv er: Note The MFP uses heat and pressure to fuse the toner to the paper .
ENWW 165 1 7 Recommended media The media types that are listed in the f ollo wing tab le meet these criteria: • They ha v e been teste d in this MFP .
http://www.hp.com /go/clj9500mfp 166 Chapter 7 – Selecting and using media Rev. 1.0 Recommended media Recomm ended med ia Typ e Characteristics HP High Gloss Laser P a per letter (Q2419A) 11 x 17 (t.
ENWW 167 1 7 HP Color Laser Paper 105 g/m 2 (28-lb bo nd) letter (HPL285R) 11 x 17 (tabloid) (HPL 2817) PLAIN 105 g/m 2 (28-lb bond), 500 sh eets, smo oth matte finish on both sides, 96 b right Use fo.
http://www.hp.com /go/clj9500mfp 168 Chapter 7 – Selecting and using media Rev. 1.0 HP Soft Gloss Lase rPaper 105 g/m 2 (28-lb bo nd) letter (Q2415A) 11 x 17 (tabloid) (Q 2416 A) A4 (Q2417A) A3 (Q24.
ENWW 169 1 7 HP Premium Choice LaserJet P aper 160 g/m 2 (42-lb bo nd) A4 (Europe) (CHP41 3) A3 (Europe) (CHP42 1) HEAVY 106-163 G/M2 160 g/m 2 (42-lb bond), 250 sheet s , matte finish on bot h sides .
http://www.hp.com /go/clj9500mfp 170 Chapter 7 – Selecting and using media Rev. 1.0 HP T ough Paper letter (Q1298A) A4 (Q1298B) TOUGH PAPER 0.127 mm (5 mils) thick (appro ximately 44-lb bond equiv a.
ENWW 171 1 7 Determining media type If you ha v e media that is not mentioned on page 164 , you can determine the type setting by using the f ollowing criteria. Note Set the type at the contr ol pa nel wh en y ou load the t r a ys , and in t he printer driv e r when y ou print y o ur print job .
http://www.hp.com /go/clj9500mfp 172 Chapter 7 – Selecting and using media Rev. 1.0 Determining weig ht T o determine the media’ s w eight, see the label on the media pac kaging. If the lab el does not specify a weight, note the thickness and fl e x ibility of the media.
ENWW 173 1 7 Supported media sizes for input and output Note For more in formation about one of the HP finishing devices , see the user ref erence guide that came with the device .
http://www.hp.com /go/clj9500mfp 174 Chapter 7 – Selecting and using media Rev. 1.0 tray 1 up to 100 sheets (10 mm total height, 5 mm tota l height for media that is 200 g/m 2 [53-lb bond] or heav i.
ENWW 175 1 7 tray 2 or tra y 3 up to 500 sheets standard siz es: letter , lett er-R, legal, e x ecutive statemen t, 8.5 x 1 3, 11 x 17, A3, A4, A4-R, A5, B5, B4, JP ostD , 8K, 16K, env elope #10, en v.
http://www.hp.com /go/clj9500mfp 176 Chapter 7 – Selecting and using media Rev. 1.0 3,000-sheet sta cker up to 3,000 sheets of letter or A4 up to 1,500 sheets of ledger or A3 • standard siz es f o.
ENWW 177 1 7 3,000-sheet stapler/ sta cker up to 3,000 sheets stac k ed (up to 50 sheets stapled) • standard siz es f or f ace-down bin: letter , legal, ex ecutiv e, A3, A4, A5, 11 x 17, B5, B4, 8K, 16K standard siz es f or f ace-up bin: letter , letter-R, legal, e x ecutiv e , statement, 8 .
http://www.hp.com /go/clj9500mfp 178 Chapter 7 – Selecting and using media Rev. 1.0 multifunction finsiher up to 1,000 sheets stac k ed (up to 50 she et stapled) • standard siz es f or f ace-down .
ENWW 179 1 7 8-bin mailbo x up to 2,000 sh eets stack ed (up to 250 sheets per bin) • standard siz es f or f ace-down bin: letter , legal, ex ecutiv e, A3, A4, A5, B5, B4, le dger standard siz es f or f ace-up bin: letter , letter-R, legal, e x ecutiv e , statement, 8 .
http://www.hp.com /go/clj9500mfp 180 Chapter 7 – Selecting and using media Rev. 1.0 Media-related copy-qualit y and print-quality issues The table lists co py-q uality and print-quality issues that might be related to the media that is used.
ENWW 181 1 7 Missing toner This usually occurs becaus e the wrong type is set f or the media. • Make sure that the corre ct type is set (see “Determining media type” on page 171). • Use media that the MFP supports (see “S upported types of media” on page 164).
http://www.hp.com /go/clj9500mfp 182 Chapter 7 – Selecting and using media Rev. 1.0 T oner blisters T oner is not adhering correctly to the media. • Make sure that the corre ct type is set (see “Determining media type” on page 171). • Use media that the MFP supports (see “S upported types of media” on page 164).
ENWW 183 1 7 Smeared toner This occurs because the wrong type is set f or the media or because t he inks used on a preprinted f orm melt under th e temperature of the fuser . • Make sure that the corre ct type is set (see “Determining media type” on page 171).
http://www.hp.com /go/clj9500mfp 184 Chapter 7 – Selecting and using media Rev. 1.0 White lines or scr atches The media is heavier than the type set f or it , or the medi a is rough. • Use media that the MFP supports (see “S upported types of media” on page 164).
ENWW 185 1 7 Jams Media-related jams can occur if unsu pported media is used in the MFP , or if the media has been damaged bef ore use . • Use media that the MFP supports (see “S upported types of media” on page 164). • K eep media in its packagi ng, unopened, until it is to be used.
http://www.hp.com /go/clj9500mfp 186 Chapter 7 – Selecting and using media Rev. 1.0.
ENWW Managing supplies 187 Managing and maintaining 8 Managing supplies Checking supplies le vels Y ou can check the supplies lev els by using the MFP cont r ol pane l, the embedded W eb server , HP W eb Jetadmin, or the HP T oolbox. Using the MFP contr ol panel 1 Press the M ENU b utton.
http://www.hp.com /go/clj9500mfp 188 Chapter 8 – Managing and maintaining Rev. 1.0 5 Press the S TATUS butt on . Note See the User Ref erence Guide on the CD-ROM f or the lif e-e xpectancy of MFP supplies. Ordering supplies Y ou can order supplies from HP for the HP Color LaserJet 9500mfp .
ENWW Managing supplies 189 1 8 Ordering th roug h the Internet-Enab led Supplies Or dering Feat ure Y ou can order supplies using the Internet-Enabl ed Sup plies Ordering (IESO) f eature . Use the URL that most closely corresponds to the geog r aphic location f rom which you are placing th e order: • North Amer ica: www .
http://www.hp.com /go/clj9500mfp 190 Chapter 8 – Managing and maintaining Rev. 1.0 Storing the image drums F ollo w these guidelines f or storing the image drums: • Do not remov e the drum from its pac kage until yo u are read y to use it. Caution T o prev ent damage to the image drum, do not ex pose it to ligh t f or more than a fe w minut es.
ENWW Managing supplies 191 1 8 Replacing and recyc l ing the supplies The f ollowing sectio ns contain inf ormation about using, r eplacing, and r ecycling the supplies .
http://www.hp.com /go/clj9500mfp 192 Chapter 8 – Managing and maintaining Rev. 1.0 Aut hen tic HP print car tridges for the HP Color LaserJet 9500mfp hav e the f ollo wing part numbers: Print cartr idge life is d irectly proportional to the co ver age of tone r on the page .
ENWW Managing supplies 193 1 8 Replacing the print cartridges The MFP uses four color print car tridges : yellow, magent a, cyan, an d black. Use this procedure to install the print cartr idges. This example sh ows the yellow print cartridge being repl aced.
http://www.hp.com /go/clj9500mfp 194 Chapter 8 – Managing and maintaining Rev. 1.0 4 Remove the n ew ca r tr i dg e fr om i ts pa ck ag i n g. Note You do not need to remove any seals on the cartridge. 5 Align the arrow label on the top of th e cartridge with the arrow labe l above the empty slot.
ENWW Managing supplies 195 1 8 7 Repeat steps 2 through 6 for each cartridge that need s to be replaced, and then close the front doors. 8 Make sure that READY appears on t he control -pan el d isplay, an d the ga uge for the repl aced cartridge indicates t hat the cartri dge is new.
http://www.hp.com /go/clj9500mfp 196 Chapter 8 – Managing and maintaining Rev. 1.0 Using the image drums Each color image drum prints appro ximately 40,000 pages of letter-size or A4-siz e media.
ENWW Managing supplies 197 1 8 Replacing the image drums There are four color image drums: yellow, magent a, cyan, and black. Use this procedure to install t he drums. This example shows the yellow drum bei ng replac ed. 1 Replace the image drum when REPLACE <COLOR> DRUM appears on the control-panel display.
http://www.hp.com /go/clj9500mfp 198 Chapter 8 – Managing and maintaining Rev. 1.0 4 Open the doo r completely. 5 Pull the used drum partiall y out of the MFP. Grasp the blue handle on top of the drum, an d then remove the drum. Note If toner gets on your clothes or your hands, wash them with cold wat er.
ENWW Managing supplies 199 1 8 7 Place the drum on a level surface. Pull the orange ring on the end to remove the seal (1). Pull the orang e strip on top to remove the prot ective sheet (2). Pull the two oran ge rings on t he side (3). Note Do not shake the drum.
http://www.hp.com /go/clj9500mfp 200 Chapter 8 – Managing and maintaining Rev. 1.0 10 Repeat steps 5 through 9 for each cartridge that needs to be replaced. Close the image-drum door, pressing the ta bs at the top of the door until they click into place.
ENWW Managing supplies 201 1 8 13 READY appears on the control-panel displa y, and the g auge for the re placed image drum in dicates that the dr um is new. 14 Pack and seal the used drum and the protect ive slide in th e packaging from the new drum. For recycling information, see the recycl ing guide that is included with the new drum.
http://www.hp.com /go/clj9500mfp 202 Chapter 8 – Managing and maintaining Rev. 1.0 Image transfer kit The image transf er kit contains the f ollo wing parts: the transfer roller , the transf er belt, one filter , one toner wipe, two sm all tra y rollers , and se ven larg e tra y rollers .
ENWW Managing supplies 203 1 8 Replacing th e image tran sfer kit Use this procedure to install the image tr ansf er kit. Note Remove your jewelry, whi ch can snag on p arts inside the MFP. 1 Replace the image transfer kit when REPLACE TRANSFER KIT appears on the control-panel display.
http://www.hp.com /go/clj9500mfp 204 Chapter 8 – Managing and maintaining Rev. 1.0 4 Slide the 2, 000-sheet side in put tray (tray 4) away from the MFP. 5 Open the upper door on the rig ht side of the MFP. Note Residual toner might be on the transfer belt; befor e removing the belt, prepare a paper-covered surface on which t o place it.
ENWW Managing supplies 205 1 8 7 Grasp both sides of the belt, press t he bl ue levers on each side, an d then pull the belt out of the MFP. 8 Remove the new be lt from its packagin g and save the packag ing. Gently remove the media from aroun d the transfer belt.
http://www.hp.com /go/clj9500mfp 206 Chapter 8 – Managing and maintaining Rev. 1.0 10 Move one hand to the f ront-cente r of the belt, and the n slide the belt completely into t he MFP. Close t he right doo r. Note If the right door does not close, make su re that the transfe r belt is pushed completely into the MFP.
ENWW Managing supplies 207 1 8 13 Using one hand to support the underside of t he roller, turn the roller to a 45 ° angle and align the roller with the slot. Slide the roller into the sl ot until it stops completely. 14 Swing the green lever up. Close al l of th e doors.
http://www.hp.com /go/clj9500mfp 208 Chapter 8 – Managing and maintaining Rev. 1.0 16 Remove the new filt er from its packaging and insert the filter into the slot. Note Do not print without a filter inst alle d. 17 Remove the new tray rollers from th eir packaging.
ENWW Managing supplies 209 1 8 19 In tray 3, locate the small roller an d two large rollers to the right insi de the opening. 20 Pinch the pl astic tab on the en d of each roller t o remove the roller. Remove all three rollers. 21 Grasp each new roller by bot h sides a nd slide it onto t he correspond ing ro d until the roller clicks into place.
http://www.hp.com /go/clj9500mfp 210 Chapter 8 – Managing and maintaining Rev. 1.0 22 Align tray 2 with the rails inside the MFP, and the n slide the tray into the MFP. Align tray 3 with the rails insid e the MFP, and then slide the tray into the MFP.
ENWW Managing supplies 211 1 8 25 Pinch the release tab on the lef t roll er and pull the roller off of the rod. Remove the roll er on th e right side. Slide the blue cover to the left , and t hen remove the bottom roller. 26 Grasp both sides of the new bottom roller and slide it ont o the rod until it clicks into place.
http://www.hp.com /go/clj9500mfp 212 Chapter 8 – Managing and maintaining Rev. 1.0 28 If NEW TRANSFER KIT appears on the control-panel display, use the Up arrow or the Down arrow to scroll to YES , and then touch O K . The kit life- count is automatically reset.
ENWW Managing supplies 213 1 8 Image cleaning kit The image cleanin g kit contains o ne transf er cleaner , o ne fil ter , one toner wipe, and one toner col l ectio n bottle. The entire image cleaning kit will usually be re placed after about 50, 000 pages of printing.
http://www.hp.com /go/clj9500mfp 214 Chapter 8 – Managing and maintaining Rev. 1.0 Replacing the image cleaning kit Use this procedure to install the image cleaning kit. 1 Replace the cleaning kit when REPLACE CLEANING KIT appear s on the control-panel display.
ENWW Managing supplies 215 1 8 4 Remove the new filt er from its packaging and insert the filter into the slot. Note Do not print without a filter inst alle d. 5 Open the fr ont doors. 6 Grasp the clear top of t he to ner collection bottle and pull the bottle toward you, up, and out of the holder.
http://www.hp.com /go/clj9500mfp 216 Chapter 8 – Managing and maintaining Rev. 1.0 7 Rotate the blue transfer cleane r handle to the left and then down. 8 Use the blue handle to pull the cl eane r out of the MFP. 9 Align the guide on the top of the new cleaner with the notch in the MFP.
ENWW Managing supplies 217 1 8 10 Rotate the blue t ransfer cleaner handl e up and firmly push it to t he right until it snaps into place . Note If the handle d oes not snap into place, make sure that the transfer clean er is pushed all the way in. 11 Slide the new toner collection bott le down and snap it into place against the MFP.
http://www.hp.com /go/clj9500mfp 218 Chapter 8 – Managing and maintaining Rev. 1.0 13 Reattach the finishing device. 14 Do one of the following: If NEW CLEANING KIT appears on t he control-panel display, use the Up arrow or the Down arrow to scroll to YES , and t hen touc h O K .
ENWW Managing supplies 219 1 8 Image fuser kit The image fuser kit should be repl aced after e v ery 100,000 pages of printing. Whe n the counte r reaches 100,000 p ages, the MFP stops printing until th e kit is replaced and the count is reset at the control p anel.
http://www.hp.com /go/clj9500mfp 220 Chapter 8 – Managing and maintaining Rev. 1.0 Replacing the image f user kit This image fuser kit contains one fuser. 1 Replace the image fuser when REPLACE FUSER KIT appears on the contro l- panel disp lay. 2 If a finishing device is installed on the left side of the MFP , move it away from the MFP.
ENWW Managing supplies 221 1 8 4 If the duplexer is installed, p ush down the g reen duplexer-rele ase tab. Grasp the center handl e and pull the duplexer out until it sto ps.
http://www.hp.com /go/clj9500mfp 222 Chapter 8 – Managing and maintaining Rev. 1.0 7 Remove the new fuser from its packaging. 8 Align the fuser with t he black guide -rails inside the MFP. Pushing against both ends of the fuse r, slide it completely into the MFP.
ENWW Managing supplies 223 1 8 10 If NEW FUSER KIT appears on th e cont rol-pane l displa y, use th e Up a rrow o r the Down arrow to scroll to YES , and t hen touc h O K . The kit life-count is automatically rese t . 11 If NEW FUSER KIT does not appear, press the M ENU button to open the menus.
http://www.hp.com /go/clj9500mfp 224 Chapter 8 – Managing and maintaining Rev. 1.0 Cleaning pr ocedures Some print-quality and cop y-quality prob lems can be resolv ed by cleani ng certain MFP components rather tha n replacin g an MFP part.
ENWW Cle aning p rocedu res 225 1 8 To clean the ADF deli very system 1 Open the ADF. 2 Locate the top and bottom ADF g lass strips. 3 Clean the glass strips by wiping them gently with a cl ean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampe n the cloth.
http://www.hp.com /go/clj9500mfp 226 Chapter 8 – Managing and maintaining Rev. 1.0 5 Locate the white , vi nyl calibration strips. 6 Clean the ADF backing and th e calibration strips by wiping them with a clean, damp, li nt-free cloth . Use an ammonia- based surface cl eaner to dampen the clot h.
ENWW Cle aning p rocedu res 227 1 8 To clean the top ADF gl ass strip If you are still experiencing poor copy quality, you might need to clean the top ADF glass stri p. CAUTION Clean this area only if you see copy defect s such as streaks, and you notice dust inside the glass strip.
http://www.hp.com /go/clj9500mfp 228 Chapter 8 – Managing and maintaining Rev. 1.0 5 Close the ADF cover. 5.
ENWW Cle aning p rocedu res 229 1 8 To clean the ADF roller s You should clean the rollers in the ADF if you are experi encing misfeeds or if your originals show marks as they exit the ADF. 1 Open the ADF. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers.
http://www.hp.com /go/clj9500mfp 230 Chapter 8 – Managing and maintaining Rev. 1.0 5 Open the ADF cover. 6 Locate the roller s. 7 Wipe the rollers with a clean, water- dampened, lint-free clot h. CAUTION Do not pour water directly on to the rollers.
ENWW Cle aning p rocedu res 231 1 8 Cleaning the post charger Clean the po st charger o n the transf er belt if light streaks appea r in halftone areas of the printed pages. 1 Slide the 2, 000-sheet side in put tray (tray 4) away from the MFP. 2 Open the right upper door .
http://www.hp.com /go/clj9500mfp 232 Chapter 8 – Managing and maintaining Rev. 1.0 4 Gently slide the post charger cle aner to the right until it stop s. The spring should be compressed. 5 Slide the cleaner to the left back into place. 6 Repeat steps 3 and 4 to clean the post charger a second time.
ENWW Cle aning p rocedu res 233 1 8 8 Slide the 2,000-sh eet side input tray (tray 4) toward the MFP. The two plastic hooks on the tra y lock into the pedestal.
http://www.hp.com /go/clj9500mfp 234 Chapter 8 – Managing and maintaining Rev. 1.0 Cleaning the fuser input Occasionall y, toner and pape r dust collects in the fu ser inp ut and can aff ect print quality. Use the following proce dure t o clean the fuser input.
ENWW Cle aning p rocedu res 235 1 8 4 Slide the open end of the brush onto the tongs until it snaps into place. 5 Hold the tongs so that the brush is at a 45° angle an d align the brush with the transfer rol l er sl ot. Insert t he brush into the slot.
http://www.hp.com /go/clj9500mfp 236 Chapter 8 – Managing and maintaining Rev. 1.0 8 Remove the brush from the tongs by raisi ng th e snap on the back of the brush and pulling the brush away from the tongs. 9 Replace the tongs and brush on the inside of the right door.
ENWW Relocating the MFP 237 1 8 Relocating the MFP F or more inf or mation about relocating the MFP see the User Ref erence Guide on the CD-R OM..
http://www.hp.com /go/clj9500mfp 238 Chapter 8 – Managing and maintaining Rev. 1.0.
ENWW Clearing jams 239 Prob lem solving 9 Clearing jams If a jam message appears on the MFP control panel, look f or medi a in the location s that are indicated on the control- panel displa y . Y ou might need to look f or media in lo cations other tha n those that a re indicated in the jam message.
http://www.hp.com /go/clj9500mfp 240 Chapter 9 – Problem solving Rev. 1.0 Jam clearing locations the front doors and print car tridg e the finishing de vice the duplex e r (inside the MFP) the left .
ENWW Clearing jams 241 1 9 Jam in the au tomatic documen t feeder (ADF) cover 1 Open the ADF cover. 2 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media.
http://www.hp.com /go/clj9500mfp 242 Chapter 9 – Problem solving Rev. 1.0 Clearing jams from the input-tray areas Jam in tray 1 Follow these directions to clear jams in tray 1. 1 Remove all of the media that is loaded in t r ay 1. 2 If the jammed media is visible, pull it up and out of the MFP.
ENWW Clearing jams 243 1 9 4 Load media i n tray 1. 5 Slide the pap er guides to the appropriat e size that is marked on the tray. (See “To load media in tray 1” on page 11.
http://www.hp.com /go/clj9500mfp 244 Chapter 9 – Problem solving Rev. 1.0 Jam in tray 2 or tray 3 Follow these directions to clear jams in tray 2 or tray 3. 1 Open the tray until i t stops. If you hear the sound of media t earing, st op and look for the jammed media.
ENWW Clearing jams 245 1 9 4 Open the upper right door . 5 If the jammed media is visible, pull it up and out of the MFP. Make sure th at you have removed any pieces of torn med ia.
http://www.hp.com /go/clj9500mfp 246 Chapter 9 – Problem solving Rev. 1.0 7 Slide the 2,000-sh eet side input tray (tray 4) toward the MFP. The two plastic hooks on the tra y lock into the pedestal.
ENWW Clearing jams 247 1 9 Jam in the 2,000-s heet side inpu t tr ay (tray 4) 1 Open the top door, and t hen op en the bottom door on the 2,000-sheet side input tray (tray 4). 2 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media.
http://www.hp.com /go/clj9500mfp 248 Chapter 9 – Problem solving Rev. 1.0 5 Open the upper right door . 6 If the jammed media is visible, pull it up and out of the MFP. Make sure th at you have removed any pieces of torn med ia. 7 Close the upper right door.
ENWW Clearing jams 249 1 9 8 Slide the 2,000-sh eet side input tray (tray 4) toward the MFP. The two plastic hooks on the tra y lock into the pedestal.
http://www.hp.com /go/clj9500mfp 250 Chapter 9 – Problem solving Rev. 1.0 Jam inside the u pper right door Follow these directions to clear jams from behind the uppe r ri ght door. 1 Remove all of the media that is loaded in t r ay 1. 2 Slide the 2, 000-sheet side in put tray (tray 4) away from the MFP.
ENWW Clearing jams 251 1 9 4 If the jammed media is visible, pull it up and out of the MFP. Make sure th at you have removed any pieces of torn medi a.
http://www.hp.com /go/clj9500mfp 252 Chapter 9 – Problem solving Rev. 1.0 7 Slide the pap er guides to the appropriat e size that is marked on the tray. (See “To load media in tray 1” on page 11.) 8 Slide the 2,000-sh eet side input tray (tray 4) toward the MFP.
ENWW Clearing jams 253 1 9 Jam at the upper right do or or th e front doors Follow these directions to clear jams at the upper right door or in the front-door area. 1 Remove all of the media that is loaded in t r ay 1. 2 Slide the 2, 000-sheet side in put tray (tray 4) away from the MFP.
http://www.hp.com /go/clj9500mfp 254 Chapter 9 – Problem solving Rev. 1.0 4 If the jammed media is visible, pull it up and out of the MFP. Make sure th at you remove any pieces of torn media, and then go to st ep 9. If the jammed media is not visible, leave the upper right door open and go to step 5.
ENWW Clearing jams 255 1 9 7 Press down on the tab that has the white arrow. 8 Hold the tab down and use t he tong s ( found in t he in si de po cket of the right front door) to reach int o the MFP and remove jammed media. Make sure that you remove any pieces of torn media.
http://www.hp.com /go/clj9500mfp 256 Chapter 9 – Problem solving Rev. 1.0 10 Close all of the doors. 11 Reload the media in tray 1. 12 Slide the pap er guides to the appropriat e size that is marked on the tray. (See “To load media in tray 1” on page 11.
ENWW Clearing jams 257 1 9 13 Slide the 2,000-sh eet side input tray (tray 4) toward the MFP. The two plastic hooks on the tra y lock into the pedestal.
http://www.hp.com /go/clj9500mfp 258 Chapter 9 – Problem solving Rev. 1.0 Clearing jams from the duplexer Jam inside the d uplexer Follow these instructions to clear jams in th e duplexer . 1 Move the f inishing device away f rom the MFP to gain access to the l ower left door.
ENWW Clearing jams 259 1 9 4 Remove the duplexer completely. 5 Lift the two green levers in the duplexer and remove any media t hat is underneath. 6 Reach far into the duplexer area and remove any media t hat you find there.
http://www.hp.com /go/clj9500mfp 260 Chapter 9 – Problem solving Rev. 1.0 7 Reinstall the duplexer by sliding it back into the MFP until it locks into place.
ENWW Clearing jams 261 1 9 Clearing jams from the output areas Jam in the fuser area at the lower left doo r Follow these directions to clear jams at the lower left door (fu ser area). 1 Move the f inishing device away f rom the MFP to gain access to the l ower left door.
http://www.hp.com /go/clj9500mfp 262 Chapter 9 – Problem solving Rev. 1.0 4 Open the lower left door. WARNING Avoid touching the adjace nt fusing area. It can be hot . 5 Lift the green tabs and remo ve any jammed or damaged media. Be sure t o remove all of the pieces of torn media.
ENWW Clearing jams 263 1 9 7 Close the lower left door. Push t he fin ishing device back into place. Note Any time a jam occurs in the fuser area (including the lower left doo r area), the MFP automatically sends a cleani n g page t hrough the paper path t o remove loose toner.
http://www.hp.com /go/clj9500mfp 264 Chapter 9 – Problem solving Rev. 1.0 Jam in the top output bi n Follow these directions to clear jams in the top output bin. 1 If the jam extends into the outp ut ar ea, slowly and carefully pull the medi a out of the MFP so that it does not tear.
ENWW Clearing jams 265 1 9 4 If the jammed media is visibl e, remove it by slowl y and carefully pulling up or down, and then go to step 6. If the jammed media is not visible, go to step 5. 5 Open the lower left door, and remo ve any jammed media from thi s area.
http://www.hp.com /go/clj9500mfp 266 Chapter 9 – Problem solving Rev. 1.0 Jam in the stacker or st apler/sta cker 1 If the jam extends into the outp ut bin s , slowly and carefully pull t he media straight out of the MFP so that it does not t ear. 2 Move the finishing device away f rom the MFP.
ENWW Clearing jams 267 1 9 4 5 Locate the green handle in the flip per area and lift the handle. 6 Carefully pull out any media from the flipper area . WARNING Avoid touching the fl ipper area. It can be hot. 7 Locate the green handle in th e pape r-path module, and then pull down on the handle.
http://www.hp.com /go/clj9500mfp 268 Chapter 9 – Problem solving Rev. 1.0 4 8 Carefully pull out any media from the paper- path module. Close all of the open doors.
ENWW Clearing jams 269 1 9 Jam in the 8-bin mail box (face-up bin) 1 Move the finishing device away f rom the MFP. To do this, stand on the lef t side of the MFP and pull the finishing devi ce straight toward you. 2 Carefully remove the face-up bin. 3 Pull down the handle on the outp ut paper module and remove any jammed media from this area.
http://www.hp.com /go/clj9500mfp 270 Chapter 9 – Problem solving Rev. 1.0 4 4 Push the 8-bin mailbox back into place, and t hen reattach the face-up bin.
ENWW Clearing jams 271 1 9 Jam in the multifun ction finis her 1 Open the multifunction fin isher cover. 2 Slowly and carefully pull the jammed media straight out of the multifunct ion finisher so that it does not te ar. 3 Close the multifunction f inisher cov er .
http://www.hp.com /go/clj9500mfp 272 Chapter 9 – Problem solving Rev. 1.0 4 4 Move the multifu nction finisher awa y from the MFP. To do this, stand on the left side of the MFP and pul l the multif unction fi nisher str aight toward you. 5 Carefully remove any media from the MFP outp ut are a.
ENWW Clearing jams 273 1 9 4 7 Open the sta pler-unit door. 8 To clear a booklet jam, turn the bo ttom green knob clockwise t o remove the booklet. 9 Close the stapler-unit door .
http://www.hp.com /go/clj9500mfp 274 Chapter 9 – Problem solving Rev. 1.0 4 10 Push the multif unction finishe r back into place. 10.
ENWW Clearing jams 275 1 9 Solving repeated jams Situatio n Solution Repeated jam problems in the MFP 1 Check the media specifi cations. (See “Recomme nded media” on page 165.) If the media is outside of the recommended specificat ions, prob lems can occur .
http://www.hp.com /go/clj9500mfp 276 Chapter 9 – Problem solving Rev. 1.0 Note If jams persist in tra y 1, tr y f eeding the med ia through tr ay 2 or tra y 3. Some media , like env elopes , can only be fed from tra y 1. If jams continue , contact HP cust omer support.
ENWW Understanding MFP messages 277 1 9 Underst anding MFP messages Messages appear on t he MFP control-panel displa y to re la y the normal status of the MFP (such as PROCESSING JOB ), or to alert you to an error condition (such as CLOSE FRONT DOOR ) that ne eds atten tio n.
http://www.hp.com /go/clj9500mfp 278 Chapter 9 – Problem solving Rev. 1.0 If a message persists • With messages (f or e xample , a request t o load a tra y or a message that a previ ous print job is still in the MFP memory), you can touch C ONTINUE to pr int or press S TO P to clear the job and eliminat e the message.
ENWW Solving output-quality problems 279 1 9 Solving output-quality pr oblems The first step to addressing an output-qualit y problem is to deter mine if the prob lem is specific to copied pages or printed pages.
http://www.hp.com /go/clj9500mfp 280 Chapter 9 – Problem solving Rev. 1.0 shor t edge output-quality problem letter- or A4-size media long edge 11 x 17 or A3-size media long edge shor t edge output-.
ENWW Solving output-quality problems 281 1 9 Output-quality troub leshooting pr ocedures F or all output-qualit y probl ems and def ects, p erform the f ollo wing procedures .
http://www.hp.com /go/clj9500mfp 282 Chapter 9 – Problem solving Rev. 1.0 Solving persistent output-quality pr oblems If you ha v e completed all of t he steps liste d under “O utp u t-qual ity t .
ENWW Solving output-quality problems 283 1 9 Horizontal lines or streaks • Make sur e that the ope ration and location requi remen ts of th e printer are met.
http://www.hp.com /go/clj9500mfp 284 Chapter 9 – Problem solving Rev. 1.0 Color fade in a ll colors • Make sur e that the ope ration and location requi remen ts of th e printer are met.
ENWW Solving output-quality problems 285 1 9 Smeared toner • Make sur e to use suppo r ted media. • Make sure that the follo wing supplies are seate d correc tly: – image drums – image transfer belt – trans fer cleaner • Clean the image tr ansf er belt.
http://www.hp.com /go/clj9500mfp 286 Chapter 9 – Problem solving Rev. 1.0 Media damage (wrinkles, curl, creases, tear s) • Make sur e that the ope ration and location requi remen ts of th e printer are met. • Make sur e to use suppo r ted media.
ENWW Solving output-quality problems 287 1 9 Skewed, stretched, or off-ce nter page • Make sur e that the ope ration and location requi remen ts of th e printer are met. • Make sur e to use suppo r ted media. • Make sur e that the media is loaded correctly .
http://www.hp.com /go/clj9500mfp 288 Chapter 9 – Problem solving Rev. 1.0 Print Quality T roubleshooting P ages The Print Quality T roubleshooting P ages help diagnose many out put-quality prob lems that ar e related to a def ective or damaged part.
ENWW Solving output-quality problems 289 1 9 T o print the Print Quality T roubleshooting P ages 1 Press the M ENU b utton. 2 Use the Up and Down arro w to scroll to and then t ouch D IAGNOSTICS . 3 Use the Up and Down arro w to scroll to and then t ouch PQ T ROUBLESHOOTING .
http://www.hp.com /go/clj9500mfp 290 Chapter 9 – Problem solving Rev. 1.0 Solving MFP pr oblems MFP hard ware issues Situatio n Solution A MFP door does not close. • Check to mak e sure that all of the le v ers and handles (color ed blue and green) are in the correct positio n.
ENWW Solving MFP problems 291 1 9 The MFP is turned on, but the internal fans are not running. • Make sure th at the line volt age is correct f or the MFP power configur ation. (See the plate ne xt to the powe r receptacle on the bac k of your MFP f or the voltag e requirements .
http://www.hp.com /go/clj9500mfp 292 Chapter 9 – Problem solving Rev. 1.0 The 2,000-sheet side input tra y (tra y 4) does not work. • Make sure that the po wer cord is firmly plugged in to both the MFP and th e power receptacle . Remov e and reconnect th e power cord.
ENWW Solving MFP problems 293 1 9 Media-handling issues Situatio n Solution Duple x er jams occur repeatedly . • Make sure that you are using the supported media weights and sizes . • Remov e the duple x er and mak e sure th at no media remains in the MFP .
http://www.hp.com /go/clj9500mfp 294 Chapter 9 – Problem solving Rev. 1.0 The job was not stapled. Jobs that are sent to the stapler or m ultifunction finisher mig ht not be stapled f or one or more of the f ollowing reasons: • One-page jobs are not stap led.
ENWW Solving MFP problems 295 1 9 The last page did not print and the Data light is on. • Make sure that y ou are using the correct printe r driver . • Complex print job might sti ll be processing. • The MFP might be waiting f or the end of a file command t hat did not come with the job .
http://www.hp.com /go/clj9500mfp 296 Chapter 9 – Problem solving Rev. 1.0 The media is not going to t he correct output location. • Make sure that the correct output bin is selected in the printer driv er . F or more inf ormation about changing printer-driv er settings , see the online help f or the printer driver .
ENWW Solving MFP problems 297 1 9 The MFP dra ws media fr om the wrong tra y . • Make su re t hat you r sof tware prog ram is se lecting the correct media siz e or type . • Make sure that the driver f or your soft w are progr am is correctly installed, configured, and capab le of requesting the media siz e and type that y ou want.
http://www.hp.com /go/clj9500mfp 298 Chapter 9 – Problem solving Rev. 1.0 MFP-output issues Situatio n Solution A page printed with clipped margins. If the page margin s are clipped, yo u might ha v e to print the page at a low er resolution or i nstall more memory .
ENWW Solving MFP problems 299 1 9 The first page takes much lo nger to print than f ollowing pages. • Make sure th at the message READY appears on th e control panel.
http://www.hp.com /go/clj9500mfp 300 Chapter 9 – Problem solving Rev. 1.0 The job prints with incorrect f onts . • If you a re printing an .EPS file, try downloadi ng the f onts th at are contained in the .EPS f ile befor e printing. Use the HP LaserJet Utility .
ENWW Solving MFP problems 301 1 9 The job pr ints on th e wrong side of the media. • Make sure th at you ha v e loaded the media correct ly . • If you are printing one-sided copies , load media into tr a y 1 with the side to be printed f acing up.
http://www.hp.com /go/clj9500mfp 302 Chapter 9 – Problem solving Rev. 1.0 Printing stops in the middle of the job . • Check t he control-panel d isplay f or an error message . • If you are on a netw ork, make sure that the comput er is correctly configured and that no network problem e x ists (see y our network administr at or).
ENWW Solving MFP problems 303 1 9 Duplex er issues Situatio n Solution The print job was n ot printed on bot h sides . • Make sure that the opt ion to print on both sides of the media has been selected in the printer drive r (see chapter 5 of the User Reference Guide on the CD-ROM).
http://www.hp.com /go/clj9500mfp 304 Chapter 9 – Problem solving Rev. 1.0 The “print on both sides” selecti on is not avai la ble. • Make sure that the selected media type can be printed on both sides (see “Selecting and using media ” on page 159).
ENWW Warranty information 305 Ser vice and suppor t 10 W arranty information Service during and after the warranty period • If MFP hardware f ails during the war ranty period, cont act an HP-authoriz ed service or suppor t provider .
http://www.hp.com /go/clj9500mfp 306 Chapter 10 – Service and support Rev. 1.0 Spare par ts and sup plies av ailability Spare parts and supplies for this MFP will be av ailab le f or at least five y ears after the productio n has stopped.
ENWW Warranty information 307 1 10 THE W ARRANTY TERMS CONT AINED IN THIS ST A TEMENT , EXCEPT TO THE EXTENT LA WFULL Y PERMITTED , DO NO T EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION T O THE MAND A TOR Y ST A TUTOR Y RIGHTS APPLICABLE T O THE SALE OF THIS PR ODUCT T O Y OU .
http://www.hp.com /go/clj9500mfp 308 Chapter 10 – Service and support Rev. 1.0 HP software license terms A TTENTION: USE OF THE SOFTW ARE IS SUBJECT T O TH E HP SOFTW ARE LICENSE TERMS SET FORTH BELO W . USING THE SOFTW ARE INDICA TES Y OUR A CCEPT ANCE OF THESE LICENSE TERMS.
ENWW Warranty information 309 1 10 Y ou may not disassembl e or decompile the Softwa re unle ss HP’ s p rior written consent is obtained. In some jurisdictions , HP’ s consent ma y not be required f or limited disassemb ly or decompilation.
http://www.hp.com /go/clj9500mfp 310 Chapter 10 – Service and support Rev. 1.0 Customer support options world wide Information fr om the MFP Bef ore visiting the MFP suppor t Web site or contacting cust omer support, fill in and print the fo llowing inf ormation and diagnostic p ages.
ENWW Customer support options worldwide 311 1 10 Customer suppor t and MF P repair assistance Wo r l d W i d e W e b Solutions to most MFP issues can be f ound at http: //www.
http://www.hp.com /go/clj9500mfp 312 Chapter 10 – Service and support Rev. 1.0.
ENWW Physical specifications 313 Specifications and regulator y inf or mation 11 Ph ysical specifications The location f or the MFP should a ccommodate f or the f ollowing physical and environme ntal requirements . HP Color LaserJet 9 500mfp Height 1,219 mm (48 inches) Width 2,6 60 mm (104.
http://www.hp.com /go/clj9500mfp 314 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 1,080 mm (42.5 i n) 415 mm (16.3 in) 420 mm (16.5 in) 575 mm (22.6 in) 635 mm (25 in) 647 mm (25.5 in) 543 mm (21.4 in) 603 mm (23.7 in) 2,660 mm (104.
ENWW Physical specifications 315 1 11 1,219 mm (48 i nches) 475 mm (18.7 inches) 904 mm (35.6 in ches) 1,651 mm (65 in ches).
http://www.hp.com /go/clj9500mfp 316 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 P ower requirements and cir cuit capacity V alues subject to change, see www . hp.com/go/clj9500m fp for current information. W ARNING Pow er requirements are based on the count ry/region where the MFP is sold.
ENWW Power consumption 317 1 11 P ower consumption Caution P ow er re quirements are based on th e country/region where the MFP is sold. Do not con vert operating volt ages . This might damage the MFP and v oid the produ ct warr anty . The f ollowing t able indicates t he MFP’ s a v erage po wer consumption in watts¹: 1.
http://www.hp.com /go/clj9500mfp 318 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 When the MFP is off , disconnecting the po wer cord from the electrical source can prev ent power consumption. Do not disconnect the po wer cord until the fuser has depre ssurized.
ENWW Acoustical specifications¹ 319 1 11 Acoustical specifications¹ 1. Values current as of March 24, 2004. Value s subje ct to change. See www .hp.com/go/clj950 0mfp for current information.
http://www.hp.com /go/clj9500mfp 320 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 Operating and storage en vir onment T o optimize print quality and media f eed perf ormance, oper at e and store the MFP within the recommended condi tion paramet ers.
ENWW Environmental product stewardship pr ogram 321 1 11 En vironmental pr oduct ste war dship pr ogram Protecting the en vironment Hewlett-P ackard Company is committed to pro viding quality pr oducts in an en vironme ntally sound manner . This MFP has been designed with se ve ral attributes to minimiz e impacts on our environ ment.
http://www.hp.com /go/clj9500mfp 322 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 HP LaserJet Printing Supplies In many countries/regions , this product's printing su pplie s (for example , print cartridges, and image drums) can be returned to HP through the HP Printing Supplies Returns and Recycling Program.
ENWW Environmental product stewardship pr ogram 323 1 11 Non-U.S. returns Non -U .S. customers should call the local HP Sales and Service Office or visit the www .hp .com/recycle Web site f or further information regarding the av ailability of the HP Supplies Returns and Recycling Program.
http://www.hp.com /go/clj9500mfp 324 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 Material restri ctions This HP MFP con tains a lithium ba ttery located on the f ormatter board that might require special handling at end-of-lif e .
ENWW Environmental product stewardship pr ogram 325 1 11 Material safety data sheet Material Safe ty Data Sheets (MSDSs) can be obtained b y contacting the HP W eb site at www .hp .com/go/msds . For more i nf or mation For more inf ormation about HP’ s environmental progr ams , go to www .
http://www.hp.com /go/clj9500mfp 326 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 FCC statement This equipment has been tested and f ound to comply with the limits f or a Class A digit al device , pursuant to P art 15 of the FCC rules.
ENWW Regulatory statements 327 1 11 Regulatory statements Dec l aration of Conf ormity according to ISO/IE C Guide 22 and EN 45014 Manufacturer’ s Name: Hewlett-P ac kard Company Manufacturer’ s A.
http://www.hp.com /go/clj9500mfp 328 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 conforms to the f ollowing Pr oduct Specifications: SAFETY : IEC 60950:1999 / EN 60950: 200 0 IE.
ENWW Regulatory statements 329 1 11 The product here with complies with t he requiremen ts of the E MC Directiv e 89/336 /EEC , the Lo w V oltage Directive 73/23/ EEC, the R&TTE Directive 1999/5/ .
http://www.hp.com /go/clj9500mfp 330 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 EU Statement f or T e lecom Operation This product is intended to be conn ecte d to the a nalog Pub lic Switched T elecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions .
ENWW Regulatory statements 331 1 11 VCCI Statement (Japan) VCCI clas s A product T ranslation This equipment is in the Class A category information technolog y equipment based on the rules of V oluntar y Control Council F or Interf erence b y Inf ormation T echnology Equipmen t (V CCI).
http://www.hp.com /go/clj9500mfp 332 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 K orean EMI Statement Laser Statement f or Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP .
ENWW Regulatory statements 333 1 11 laserkirjoitin on kä yttäjä n kannalta turvalli nen luokan 1 lase rlaite. Normaalissa käytössä kirjoittimen suojak oteloint i estää laser säteen pääsyn laitteen ulk opuolelle . Laitteen turvallisuusluokka on määritetty stan dardin EN 60825-1 (1994) m ukaisesti.
http://www.hp.com /go/clj9500mfp 334 Chapter 11 – Specifications and regulatory informati on Rev. 1.0 T aiwan Class A Statement.
ENWW Regulatory statements 335 1 11 T aiwan Batter y Statement Product Inf ormation Sheet The T oner Product Inf ormation Sheet can be obtained b y calling the U .
http://www.hp.com /go/clj9500mfp 336 Chapter 11 – Specifications and regulatory informati on Rev. 1.0.
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C8 5 4 9-909 0 2 *C8549-90902* *C8549-90902* http://www .hp.com © 2004 He wlett-P ack ar d Dev elopment C ompan y , L.P ..
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