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HP Officejet Pro 8500 (A909) All-in- One Series User Guide.
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice.
Contents 1 Get started Find other resources for the product ........................... ................................ ............................11 Finding the device model number .... ........................................ .....................
Select print media ..................... ................................. ............................ .......................... .......32 Recommended papers for printing and copying .. ............... ..................................... .........
7 Work with memory devices Insert a memory card .............................. ............................................... ............................. ....67 Connect a digital camera ... .......................... .................... ..........
Change fax settings .................... .......................... ................................ ........................ ..... .....92 Configure the fax header ............ .................. ............. ............... .............. .........
Use device management tools ......... ........... .......... ........... ........... ............ ........... ........... .......118 Use the Toolbox (Windows) ................... ........................................ ...............................
Configure the device (Mac OS X) ................... .............. ................ .............. ................ ..........160 Install the software for network or direct connection ......... ......... ........... ............ ......... .....160 Share the device on a locally shared network .
Solve printing problems ............. ................ ................ ................ ................... ................ ....... .189 The device shuts down unexpect edly ...... ............... ................ ................... ............... .
Solve wireless problems .... ........................ .................... ....................... ...................... .......... 224 Basic wireless troubleshooting ...................................................................................
B Support and warranty Obtain electronic support .............................. ............. ........................ ................................ .. .247 Warranty ................... .............................. ....................... .......
Regulatory information for wireless products ............ ..................... ..................... ................ ..274 Exposure to radio frequency radiation ......... ............ ............. ............. .......... ............ .......275 Notice to users in Brazil .
1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Finding the device model number • Accessibility • Unders.
Resource Description Location and access the onscreen Help. Depending on the devices you have installed, the HP Solution Center provides additional features, such as access to the HP photo and imaging software and the Fax Setup Wizard. For more information, see Use the HP Solution Center (Windows) .
Resource Description Location HP telephone support Lists information to contact HP. For more information, see Obtain HP telephone support . Embedded Web Server Provides status information for the product and the printing supplies and allows you to change device settings.
• Back view • Control panel • Connection information Front view 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the HP all-in-one model that you have) 4 Displ.
Printing supplies area 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printheads 5 Printhead latch Back view 1 Power input 2 Ethernet network port 3 Rear universal serial bus (US.
Control panel The layout and functions available on the control panel depend on which model that you have. The following sections describe control-panel buttons, lights, and displays.
Label Name and Description 10 A ttention light : When blinking, the attention light indicates an error has occurred that requires your attention. 11 Speed Dial : Selects a speed-dial number. 12 START FAX Color : Starts a color fax job. 13 START FAX Black : Starts a black-and-white fax job.
Label Name and Description 8 SCAN : Presents the Scan menu for selecting a scan destination. 9 To Memory Device : Scans and saves a document to a folder and shares documents with other people on your network. 10 PHOTO : Presents the Photo menu for selecting options.
Color display NOTE: This type of display is only available on some models. The following icons appear at the bottom of the color display to provide important information. Some of the icons appear only if your device has network capability. For more information about networking, see Configure network options .
Icon Purpose For more information on setting up Bluetooth, see Guidelines for ensuring wireless network security . COPY : Presents the Copy menu for selecting options. FAX : Presents the Fax menu for selecting options. SCAN : Presents the Scan menu for selecting a scan destination.
Connection information Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 high-speed port on the device. All features are supported.
visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. ww w.hp.com/hpin fo/globalcitizenshi p/environment/ • Duplex printing : Use Paper-saving Printing to print two-sided documents with multiple pages on same sheet to reduce paper usage.
2 Install the accessories This section contains the following topics: • Install the duplexer • Install Tray 2 • Turn on accessories in the print driver Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing) .
Turn on accessories in the print driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on accessories on Wi ndow s computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device.
3 Use the device This section contains the following topics: • Use device control-panel menus • Device control-panel message types • Change device settings • Text and symbols • Use the HP so.
Device control-panel message types This section contains the following topics: • Status messages • Warning messages • Error messages • Critical error messages Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them.
To change settings from the device control panel 1. At the device control panel, press the menu button for the function you are using (for example, Fax). 2. To reach the option that you want to change, use one of the following methods: • Press a control-panel button, and then use the left or right arrow keys to adjust the value.
After you are done entering text, press OK to store your entry. To enter text ▲ Press the letters on the virtual keyboard to enter text. To enter a space, pause, or symbol • To insert a space, press Space . • To enter a pause, press Redial/Pause .
Available symbols for dialing fax numbers (some models only) To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries.
Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon.
Solution Center is automatically installed. For more information about HP Document Manager, see the help that came with the product. For more information about HP Solution Center, see Use the HP Solution Center (Windows) . To open the HP Document Manager ▲ Double-click the HP Document Manager icon on your desktop.
NOTE: Remove all originals from the document feeder tray before lifting the lid on the device. Load an original on the scanner glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. Some models support legal-size originals on the glass.
Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
HP Professional Paper HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging.
Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased.
Media size Tray 1 Tray 2 Duplexer ADF 8.5 x 13 inches (216 x 330 mm)* U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.
Media size Tray 1 Tray 2 Duplexer ADF Index card (76.2 x 127 mm; 3 x 5 inches)* Index card (102 x 152 mm; 4 x 6 inches)* Index card (127 x 203 mm; 5 x 8 inches)* A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Borderless A6 card (105 x 148.5 mm; 4.13 x 5.
Media size Tray 1 Tray 2 Duplexer ADF Borderless photo media (10 x 15 cm)* Borderless Photo L (89 x 127 mm; 3.5 x 5 inches)* Borderless Photo 2L (127 x 178 mm)* Borderless 13 x 18 cm* Other media Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.
Tray Type Weight Capacity Cards Up to 200 g/m 2 (110 lb index) Up to 80 cards Tray 2 Plain paper only 60 to 105 g/m 2 (16 to 28 lb bond) Up to 250 sheets of plain paper (25 mm or 1.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin B5 A5 Cards Custom-sized media Photo media Envelopes 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you are using the duplexer, the minimum top and bottom margins must match or exceed 12 mm (0.
3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then lower the output tray. 4. Pull out the extension on the output tray.
To load Tray 2 1. Pull the tray out of the device by grasping under the front of the tray. 2. Insert the paper print-side down in the center of the tray. Make sure the stack of paper aligns with the line on the width guide, and does not exceed the line marking on the guide.
4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is available with some models. For ordering information, see Order printing supplies online . To configure the trays, you must have Tray 2 installed and turned on.
To configure the trays 1. Make sure the device is turned on. 2. Perform one of the following: • Embedded Web server: Click the Settings tab and click Paper Handling in the left panel. • Print driver (Window s): Click the Printer services button on the Features tab, and then select Paper Handling .
5. To set a custom media size: a . Click Manage Custom Sizes in the Paper Size pull-down menu. b . Click New and type a name for the size in the Paper Size Name box. c . In the Width and Height boxes, type the dimensions and set the margins, if desired.
7. Open the Paper Type/Quality panel. 8. Click the Paper tab , and then select the media type from the Paper type drop- down list. NOTE: Borderless printing is not supported on plain media. 9. If you are printing photos, select Best from the Quality drop-down list.
4 Print This section contains the following topics: • Change print settings • Print on both sides (duplexing) • Print a Web page • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver.
Change default settings for all future jobs (Windows) To change the settings 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers . NOTE: If prompted, enter your administrator password.
• For auto-duplexing, when printing finishes on one side of the media, the device holds the media and pauses while the ink dries. Once the ink dries, the media is pulled back into the device and the second side is printed. When printing is complete, the media is dropped onto the output tray.
To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print . TIP: For best results select HP Smart Web Printing from the File menu. A check mark appears when it is selected. The Print dialog box appears.
5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP Solution Center software, and TWAIN-compliant or WIA-compliant programs on a computer.
Scan an original to a computer (direct connection) Use the following steps if your device is directly connected to a computer via a USB cable. When the scan is complete, the program that you have selected opens and displays the document that you have scanned.
4. Press the arrow keys to highlight Memory Device , and then press OK . 5. Make any scan option changes, then press START SCAN . The device scans the image and saves the file to the memory card or storage device.
Edit a scanned original Using the HP Solution Center, you can edit a scanned document, and you can scan text documents to text using optical character recognition (OCR) software. You can also use third-party editing applications that might be on your computer already.
Cancel a scan job To cancel a scan job, press Cancel on the device control panel. Cancel a scan job 55.
Chapter 5 56 Scan.
6 HP Digital Solutions (some models only) Your HP Officejet Pro device includes a collection of digital solutions that can help you simplify and streamline your work.
In addition, you can turn off fax printing altogether — saving money on paper and ink, as well as helping reduce paper consumption and waste. Requirements The HP Digital Solutions are available with HP Officejet Pro devices that are connected directly to the network either through a wireless connection or with an Ethernet cable.
Setting up the HP Digital Solutions You can set up the HP Digital Solutions using the HP software provided with the HP Officejet Pro device. • If you are using a computer running Windows, this software consists of software wizards that you can open from the HP Solution Center software.
Set Up Scan to Network Folder To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network. You cannot create a folder from the HP device's control panel. To set up a shared folder and enable Scan to Network Folder, complete the following steps for your operating system.
The HP Setup Assistant automatically saves the configurations to the HP device. Also, you can configure up to 10 destination folders for each HP device. Set up Scan to Network Folder from the embedded Web server 1. Create a folder on a computer connected to the network.
To send e-mail messages, the HP Officjet Pro device must use a valid, existing e-mail address. This address, also known as an “outgoing e-mail profile,” appears in the FROM portion of the e-mail messages sent from the HP device. To set up the outgoing e-mail profile used by the HP device, complete the following steps for your operating system.
Set up Scan to E-mail using the embedded Web server 1. Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 2. Type the IP address that has been assigned to HP Officejet Pro device. For example, if you are using an IPv4 network environment and the IP address is 123.
6. Enter or change the SUBJECT for the e-mail message. 7. Change any scan settings, and then touch Start Scan . NOTE: The connection might take some time, depending on network traffic and connection speed.
Set up HP Digital Fax from the embedded Web server 1. Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 2. Type the IP address that has been assigned to HP Officejet Pro device. For example, if you are using an IPv4 network environment and the IP address is 123.
Chapter 6 66 HP Digital Solutions (some models only).
7 Work with memory devices The device comes with a memory card reader that can read several types of digital camera memory cards. You can print an index sheet, which shows thumbnail views of photos that are stored on a memory card.
3 xD 4 Memory Stick, MagicGate Memory Stick, Memory Stick Duo, and Memory Stick Pro, Memory Stick Micro (requires adapter that must be purchased separately) NOTE: Memory Stick Duo requires an adapater, which must be purchased separately. Failure to use an adapter may damage the device.
NOTE: If your USB device does not fit into this port due to size limitations, or if the connector on the device is shorter than 11 millimeters, you will need to purchase a USB extension cable in order to use your device with this port. Camera-selected photos are photos you marked for printing with your digital camera.
Connect a storage device You can connect a storage device such as a keychain drive, portable hard drive, or a digital camera in storage mode to the front USB port. The front USB port is located beneath the memory card slots. NOTE: Digital cameras that are in storage mode can be attached to the front USB port.
• Edit photos using the control panel (color display only) NOTE: Edits are for printing only. They will not be saved to the memory card or storage device. • Print photos CAUTION: Never attempt to disconnect a storage device while it is being accessed.
View photos (color display models only) You can view and select photos on the color display of your device. To view a photo 1. Insert the memory card into the appropriate slot on your device, or connect a storage device to the front USB port. 2. Press PHOTO .
To print selected photos (two-line display) 1. Insert your memory card into the appropriate slot on the device. 2. When prompted, press the PHOTO button repeatedly until Selected Photos is displayed. 3. Do one of the following: ▲ Press the right arrow, , to select All , and then press OK to print all the photos on the memory card.
7. Select the number of prints to make, and then press Done . 8. Press Print to print the photos. Save photos to your computer After you take photos with your digital camera, you can print them immediately or save them to your computer.
8 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers.
• Change the fax resolution and Lighter / Darker settings • Send a fax in Error Correction Mode Send a basic fax You can easily send a single- or multiple-page black-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes.
answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from a phone 1. Load your originals. For additional information, see Load the originals . 2. Dial the number by using the keypad on the phone that is connected to the device.
3. When you hear the dial tone, enter the number by using the keypad on the device control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you hav.
Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black- and-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The device automatically sends your fax at the specified time.
Send a fax to multiple recipients from the device control panel You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. Send a fax to multiple recipients using group speed dial 1. Load your originals.
NOTE: These settings do not affect copy settings. Copy resolution and lightness/ darkness are set independently from fax resolution and lightness/darkness. Also, the settings that you change from the device control panel do not affect faxes you send from your computer.
Change the Lighter / Darker setting You can change the contrast of a fax to be darker or lighter than the original. This feature is useful if you are faxing a document that is faded, washed out, or handwritten. You can darken the original by adjusting the contrast.
To change the ECM setting from the device control panel 1. Press Setup . 2. Select Adv an ced Fax Setup and then select Error Correction Mode . 3. Press the right arrow, , to select On or Off . 4. Press OK . Receive a fax You can receive faxes automatically or manually.
You can receive faxes manually from a phone that is directly connected to the device (on the 2-EXT port) or that is on the same phone line, but not directly connected to the device. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray.
Off Faxes are never stored in memory. For example, you might want to turn off Backup Fax Reception for security purposes. If an error condition occurs that prevents the device from printing (for example, the device runs out of paper), the device stops answering incoming fax calls.
Poll to receive a fax Polling allows the HP all-in-one to ask another fax machine to send a fax that it has in its queue. When you use the Poll to Receive feature, the HP all-in-one calls the designated fax machine and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send.
5. At the prompt, enter a start time and date and a stop time and date. 6. Press OK . Fax Forwarding appears on the control-panel display. If the device loses power when Fax Forwarding is set up, it saves the Fax Forwarding setting and phone number. When power is restored to the device, the Fax Forwarding setting is still On .
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service with the phone company.
4. Use the keypad to enter a fax number to block, and then press OK . Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received. NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes only.
To set up Fax to Mac 1. Click the HP Device Manager icon in the Dock. NOTE: If HP Device Manager is not in the Dock, click the Spotlight icon on the right side of the menu bar, type “HP Device Manager” in the box, and then click the HP Device Manager entry.
To modify Fax to Mac from the HP Setup Assistant 1. Click the HP Device Manager icon in the Dock. NOTE: If HP Device Manager is not in the Dock, click the Spotlight icon on the right side of the menu bar, type “HP Device Manager” in the box, and then click the HP Device Manager entry.
3. Enter your personal or company name, using the visual keyboard, and then press Done . 4. Enter your fax number by using the numeric keypad, and then press OK . To set or change the fax header via the embedded Web server ▲ Select the Settings tab, select Basic Fax Setup from the left pane, and then enter the Fax Header Name and Fax Number .
3. Enter the appropriate number of rings by using the keypad, or press the left or right arrow button to change the number of rings. 4. Press OK to accept the setting. To set the number of rings before answering via the embedded Web server 1. Open the embedded Web server, click the Settings tab, click Basic Fax Setup in the left pane.
Set the fax error correction mode Typically, the device monitors the signals on the phone line while it is sending or receiving a fax. If it detects an error signal during the transmission and the error- correction setting is on, the device can request that a portion of the fax be resent.
To set the redial options via the device control panel ▲ Device control panel : Press Setup , press Advanced Fax Setup , and then use the Busy Redial or No Answer Redial options.
Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds. To set the fax sound volume via the device control panel ▲ Press Setup , select Fax Sound Volume , and then use the arrow keys to increase or decrease the volume.
• HP Device Manager (Mac OS X) : Launch HP Device Manager , click Information and Settings , and then select Fax Speed Dial Settings from the drop-down list.
• HP Device Manager (Mac OS X) : Launch HP Device Manager , click Information and Settings , and then select Fax Speed Dial Settings from the drop-down list. • Device control panel : Press Setup , and then select the Speed Dial Setup option. ◦ To add a group: Select Group Speed Dial , select an unassigned speed-dial entry, and then press OK .
Fax over Internet Protocol (FoIP) You can subscribe to a low-cost phone service that allows you to send and receive faxes with your device by using the Internet.
4. Select Tools , and then select Run Fax Test . The device displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct.
Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive . The default fax confirmation setting is Off .
Print fax error reports You can configure the device so that it automatically prints a report when there is an error during transmission or reception. To set the device to print fax error reports automatically via the device control panel 1. Press Setup .
To print the fax log from the device control panel 1. On the device control panel, press Setup . 2. Press the arrow key to move down to Print Report , and then press OK . 3. Press the arrow key to move down to Fax Log , and then press OK . 4. Press OK again to print the log.
Cancel a fax You can cancel a fax you are sending or receiving at any time. To cancel a fax ▲ Press Cancel on the device control panel to stop a fax you are sending or receiving. If the device does not stop faxing, press Cancel again. The device prints any pages it has already started printing and then cancels the remainder of the fax.
Chapter 8 106 Fax.
9 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
Change the copy settings You can customize the copy settings to handle nearly any task. When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs.
To set the paper size from the device control panel (color display) 1. Touch COPY and then select Copy Paper Size . 2. Select the appropriate paper size. 3. Press START COPY Black or START COPY Color . To set the paper size from the device control panel (two-line display) 1.
4. Select the appropriate copy quality setting. 5. Press START COPY Black or START COPY Color . To change the copy quality from the device control panel (two-line display) 1. Make sure you have paper loaded in the input tray. 2. Load your original, using the scanner glass or the ADF.
4. Press OK . 5. Press START COPY Black or START COPY Color . NOTE: You can also resize A4 paper to Letter, or Letter to A4, depending on the country set up on the control panel.
Crop an original (color display models only) Before copying an original, you might want to select an area to copy, using the Crop setting from the COPY menu. Selecting the Crop setting starts a scan and shows a preview of the original on the color display.
To copy an overexposed photo from the device control panel (color display) 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass or load originals in the ADF. 3. Touch COPY , and then select Enhancements .
To apply margin shift from the control panel (color display) 1. Load originals in the ADF or scanner glass. For more information, see Load the originals . 2. Touch COPY , and then select Margin Shift . 3. Touch On . To apply margin shift from the control panel (two-line display) 1.
10 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains the following topics: • Manage the device • U.
Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges.
Use this tool... to obtain the following information... Network Toolbox View network settings. From the Toolbox, click the Network Settings tab. HP Printer Utility (Mac OS X) Ink cartridge information: Open the Information and Support panel and click Supplies Status .
Use this tool... to do the following... • Set the date and time: Click the Settings tab, click Date & Time in the left pane, type the necessary values in the fields, and then click Apply . • Configure e-mail alerts : Click the Settings tab, and then click Alerts in the left pane.
Use the Toolbox (Window s) The Toolbox provides maintenance information about the device. NOTE: The Toolbox can be installed from the Starter CD by selecting the full installation option, if the computer meets the system requirements.
Tabs Contents Services • Print a Self Test Diagnostic Page: Allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test report .
Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP software. Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help. The features available in the HP Solution Center vary depending on the devices you have installed.
To open the embedded Web server You can open the embedded Web server by using these methods: NOTE: To open the embedded Web server from the printer driver (Windows), or the HP Printer Utility (Mac OS X), the device must be on a network and must have an IP address.
Pages/buttons Contents Settings page Shows the settings that have been configured for the device and gives you the ability to change these settings. You can also save the settings and restore them if the device loses the settings. Networking page Shows network status and the network settings that have been configured for the device.
Open the HP Printer Utility To open the HP Printer Utility from the HP Device Manager 1. Click on the HP Device Manager listed in the Dock. 2. Select Maintain printer from the Information and Settings menu. 3. Select the HP device and click the Launch Utility .
1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories.
to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server.
To print the network configuration page from the control panel • If the device has a two-line display: Press Setup , select Network Setup , select Print Network Settings , and then press OK .
1. Touch Setup . 2. Select Network . 3. Do one of the following: • To display wired (Ethernet) network settings, select View Network Settings , and then select Display Wired Summary . • To display wireless network settings, select View Network Settings , and then select Display Wireless Summary .
To view IP settings • Color display: To view the IP address of the device from the control panel, touch the ( Setup ) button, select Network , select View Network Settings , and then select either Display Wired Summary or Display Wireless Summary .
Set up faxing (parallel phone systems) Before you begin setting up the device for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system.
• Case B: Set up the device with DSL • Case C: Set up the device with a PBX phone system or an ISDN line • Case D: Fax with a distinctive ring service on the same line • Case E: Shared voice/f.
• Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the device. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the device.
Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distincti ve ring service Voice calls Comput er dial- up modem Answeri ng machine Voice mail service Case J: Shared voic.
To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1- LINE on the back of the device.
• If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. • Make sure you use the supplied cord to connect from the telephone wall jack to the device. If you do not, you might not be able to fax successfully.
To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Telephone (optional) To set up the device with a shared voice/fax line 1.
Figure 10-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the device. You will not be able to use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the device will not be able to receive faxes. 5. Turn on the Auto Answer setting.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the device, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the device.
port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 10-7 Example of a parallel splitter • If your computer has one phone port, set up the device as described below.
5. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls.
You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device.
Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the HP device as described in this section.
5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device on the same phone line as a computer with one phone port 1.
9. Change the Rings to Answer setting on the HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies by country/region.) 10. Run a fax test. NOTE: If you are using a computer with two telephone ports, you do not need a parallel splitter.
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the same phone line as a computer with two phone ports 1.
Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.
This section contains the following topics: • Install the software before connecting the device (recommended) • Connect the device before installing the software • Share the device on a locally shared network Install the software before connecting the device (recommended) To install the software 1.
NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network .
Choose the installation option for the type of network you have: Network Situation Setup Type Peer to peer and network connection Each computer connects to the device using a wired or wireless network connection. There is no dedicated print server. Install the software on the computers that will be using the device.
• Client/server network: If your network has a computer acting as a dedicated print server, install the device software on the server, and then install the device software on the client computers. For more information see Install the device on a network and Install the device software on client computers .
A client computer can connect to the device in the following ways: • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see Install the printer driver using Add Printer .
4. In the Windows Add Print Wizard, create a local printer and select HP Standard TCP/IP Port. 5. When prompted, type the Stateless IPv6 address of the HP device printed on the Network configuration page. For example, 2001:DB8:1::4A50:33GFF:FE32:3333.
Share the device on a locally shared netw ork When you connect the device directly, you can share it with other computers using a simple form of networking known as Printer Sharing. Use this Printer Sharing only in small groups or when usage is low. The connected computer runs slower when many users print to the device.
Set up the device for wireless communication (some models only) You can set up the device for wireless communication in the following ways: Setup method Infrastructure wireless communication Ad hoc wireless communication Device control panel (recommended) Network Toolbox NOTE: If you encounter problems, see Solve wireless problems .
Communication mode There are two communication mode options: • Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must fulfill the following requirements: ◦ Be 802.
1. Save any open documents. Close any applications that are running on your computer. 2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.
Connect the device using an ad hoc wireless network connection Method 1 1. Turn on wireless in your computer and in the device. 2. On your computer: a . Click Start , point to Settings , and then click Network Connections . - Or – Click Start , point to Control Panel , and then double click Network Connections .
NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do. Another common problem is that HP software is not trusted by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software.
4. Follow the onscreen instructions to change from an Ethernet connection to a wireless connection. 5. After you finish changing the settings, disconnect the Ethernet cable.
Set up the device for Bluetooth communication The HP Bluetooth Wireless Printer Adapter allows you to print documents from Bluetooth devices without a cable connection. Simply insert the HP Bluetooth adapter into the front USB port and print from a Bluetooth device such as a PDA or camera phone.
To set up the device for Bluetooth communication via the embedded Web server ▲ Open the embedded Web server, click the Bluetooth tab, complete the required fields in each section, and then click Apply .
1. Attach an HP Bluetooth adapter to the front USB port of the device. 2. If you are using an external Bluetooth adapter for your computer, make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer. If you have Windows XP with Service Pack 2 installed, the Bluetooth drivers are installed automatically.
8. Select Bluetooth from the pull-down menu. Select the all-in-one and click Add . The all-in-one is added to the device list. 9. Print as you would to any device.
To set the device to be visible or not visible to Bluetooth devices You can set the device to be either visible to Bluetooth devices (public) or not visible to any (private).
7. To reinstall the software, insert the device Starter CD into your computer's CD- ROM drive, follow the onscreen instructions, and also see Install the software before connecting the device (recommended) . 8. After the software is installed, connect the device to your computer.
6. Select Install . 7. Follow the onscreen instructions and also see Install the software before connecting the device (recommended) . To uninstall from a Macintosh computer 1. Launch HP Device Manager . 2. Click Information and Settings . 3. Select Uninstall HP AiO Software from the pull- down menu.
11 Maintain and troubleshoot This section contains the following topics: • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • General trouble.
To replace the ink cartridges 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Remove the new ink cartridge from its package. 4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.
When the quality of printouts deteriorates, follow the steps below: 1. Check the health of the printheads. For more information, see To check printhead health . 2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions.
• Control panel: Press Setup , select Print Report , select Print Quality Page , and then press OK . • Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print a PQ (Print Quality) Diagnostic Page from the drop-down list in the Print Quality section, and then click Run Diagnostic .
1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printheads, make sure you load paper. For more information, see Load media .
4. Lift the handle of the printhead (which corresponds to the control-panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper.
8. Clean the electrical contacts in the printhead slot inside the device with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the device.
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging.
6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch).
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover.
To clean the glass strip inside the automatic document feeder (two-line display) 1. Turn off the HP all-in-one, and unplug the power cord. NOTE: Depending how long the HP all-in-one is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
4. Lift the automatic document feeder mechanism, using the two hand grip areas in the front and rear of the device. There is a glass strip under the automatic document feeder. 5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.
• Make sure that the power light is on and not blinking. When the device is turned on for the first time, it takes approximately 20 minutes to initialize it after the printheads are installed. • Make sure that the power cord and other cables are working, and are firmly connected to the device.
The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet.
Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall.
Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device.
General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page .
Ink is smearing Check the print settings • When you print documents that use a lot of ink, allow more time to dry before handling the printouts. This is especially true for transparencies.
Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.
Rotate the image • If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.
Media is not picked up from a tray • Make sure media is loaded in the tray, not in the automatic document feeder. For more information, see Load media . Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
• Make sure the tray is not overloaded with paper. • When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray.
Documents are missing or faded • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough).
• Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device.
NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text.
Part of the document did not scan or text is missing • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load the originals . ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass.
Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant.
Graphics look different from the original Scan at a higher resolution. NOTE: Scanning at high resolution can take a long time, and it can take up a large amount of space on your computer. Take steps to improve the scan quality ◦ Use the glass to scan rather than the ADF.
Solve fax problems This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the device.
The "Fax Hardware Test" failed Solution: • Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device. After a few seconds, plug the power cord in again, and then turn the power on.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.
• Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
• Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.
The display always shows Phone Off Hook Solution: You are using the wrong type of phone cord. Make sure you are using the phone cord that came with the device to connect the device to your phone line. If the phone cord that came with the device is not long enough, you can use a coupler to extend the length.
connected to the port labeled 1-LINE on the back of the device and the other end to your telephone wall jack, as shown below. You might need to connect the supplied phone cord to the adapter provided for your country/region.
• If you are using a DSL service and have connected a DSL filter, the filter might be blocking the fax tones. Try removing the filter and connecting the device directly to the wall. • Make sure the device is not connected to a telephone wall jack that is set up for digital phones.
• Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below.
• If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the device from receiving fax calls.
• If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine .
Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times. Cause: The computer selected to receive faxes is turned off.
If the self-test page printed incorrectly, see Solve printing problems . Solve HP Digital Solutions problems This section covers the following topics: • Solving HP Direct Digital Filing problems •.
The software encounters HTTP errors during the setup process (Windows) If you encounter any HTTP errors while using the Windows wizard, visit www.h p. c om / support for an explanation of these errors.
the SMTP server settings, see the documentation provided by your e-mail service provider. E-mail messages are sent to some recipients but not to others when sending to multiple recipients The e-mail addresses might not be correct or might not be recognized by the e-mail server.
require a username or password, and all users can read and write to the folder. Also, the dialog box used to enable sharing is different from the standard, Windows sharing dialog box.
Incorrect date and time on faxes If you are in a country/region that is observing Daylight Savings Time, the time stamp for faxes might not always reflect the accurate time for your local time zone. In addition, the default filename of faxes archived (which includes a time stamp) might also be affected.
◦ Make sure the device is installed on the same subnet as the computers that will be using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program.
Step 2 - Restart components of the wireless network Turn off the router and the HP device, and then turn them back on in this order: router first, and then the HP device. If you still are unable to connect, turn off the router, HP device, and your computer.
Make sure your computer is connected to your network To check a wireless connection 1. Make sure that your computer's wireless capability has been turned on.
Make sure that the HP device is connected to your network If your device is not connected to the same network as your computer, you will not be able to use the HP device over the network. Follow the steps described in this section to find out if your device is actively connected to the correct network.
Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and HP device have active connections to the same network, the firewall security software might be blocking communication.
Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax . 2. Select the HP device, and the click Print Queue . 3. If Jobs Stopped appears in the windo w that appears, click Start Jobs .
If you are able to use the HP device over the network, your network setup was successful. If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering.
◦ Confirm that the memory card is working properly by testing it with other devices. ◦ Make sure the files on the memory card are not encrypted. • Check the memory card slot ◦ Make sure that the memory card is fully inserted into the correct slot.
Embedded Web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS X) .
Hardware installation suggestions Check the device • Make sure that all packing tape and material have been removed from outside and inside the device. • Make sure that the device is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on.
Software installation suggestions Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all other programs are closed.
Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • Placing too much paper in the document feeder tray.
c . If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover.
To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device.
• Fax Memory Full • Device Disconnected • Replace Cartridge(s) Soon • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move.
Replace Cartridge(s) Soon Replace the cartridge soon. Use the following to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Use the following to correct the error: • Clear jams • Hardware installation suggestions Paper Jam There is a paper jam (or misfeed). Clear the jam and press Resume on the printer. Use the following to correct the error: Clear jams Paper Jam There is a paper jam (or misfeed) in the scan path.
Printer Paused Your printer is currently paused. Use the following to correct the error: To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Control Panel , and then click Printers .
Chapter 11 242 Maintain and troubleshoot.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to change. Visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site.
Supplies • Ink cartridges and printheads • HP media Ink cartridges and printheads Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list.
HP media To order media such as HP Premium Paper, go to www.hp.com . HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Appendix A 246 HP supplies and accessories.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Warranty A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer .
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following Web site: https://launchpad.
• Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one 3. Call HP support. Support options and availability vary by device, country/region, and language.
Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support . $IULFD(QJOLVK VSHDNLQJ $IULTXHI.
Placing a call Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to provide the following information: • Model number (located on the label on the front of the device) NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device . HP Korea customer support Appendix B 254 Support and warranty.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the fo.
3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to.
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Place the printheads in an airtight plastic container--nozzles facing up and not touching each other or the container--so they will not dry out, and put them aside.
Use your fingers under the lower-right corner of the control-panel faceplate and lift to pry the control-panel faceplate off. Color Display a . Lift the scanner lid.
b . Use your fingers to grasp the tab at the center of the top of the control panel faceplate. Pull away from the device to remove. 4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all-in- one. CAUTION: The replacement device might not come with a control-panel faceplate.
To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media . This section contains the following topics: • Physical specifications • Pro.
Feature Capacity • Wireless 802.11b/g (some models only) • Wired network Print method Drop-on-demand thermal inkjet printing Ink cartridges Four ink cartridges (one each for black, cyan, magenta, and yellow) NOTE: Not all ink cartridges are supported in all countries/regions.
Operating system compatibili ty • Windows 2000, Windows XP, Windows XP x64, Windows Vista NOTE: For Windows 2000 SP 4, Windows XP x64 Edition SP 1, Windows XP SP 1 Starter Edition, and Windows Vista Starter Edition only printer driver, scanner driver, and the Toolbox are available.
• Microsoft Windows 2003 Server Terminal Services • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0 • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.
• Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model).
Power requirements Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz) Output voltage: 32 Vdc at 2000 mA Power consumption 30 watts printing (Fast Draft Mode); 32 watts copying (Fast Draft Mode).
• Reduced-Size MultiMediaCard (RS-MMC), MMC Mobile, MMCmicro (requires adapter, sold separately) • xD-Picture Card Memory card specifications 267.
Appendix C 268 Device specifications.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • VCCI (Class B) complia.
FCC statement FCC sta tement The United S tates F eder al Communicati ons Commissi on (in 4 7 CFR 1 5 . 1 05) ha s specif ied that the follo w ing notice be brough t to the attention of us ers of this pr oduct.
Notice to users in Japan about the power cord Notice to users in Korea Toxic and hazardous substance table Toxic and hazardous substance table 271.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of th e U.S. telephone net work: FCC requirements This equipmen t complies w ith FCC rule s, P ar t 6 8. On this equipment is a label that contains, among other inf ormation , the FCC R egistrati on Number and Ringer E qui valent Number (REN) for this equipmen t.
Notice to users of the Canadian telephone network Note à l’at tention des utilisa teurs du réseau téléphoniqu e canadien/N otice to users of the C anadian tel ephone net w ork Cet appar eil est conf orme au x spéc ifi cations techni ques des équipements t erminau x d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in th e European Economic Area This pr oduct is designed t o be connected to the analog S wit ched T elecommuni cation Networks (P S TN) of the E uropean E conomic Ar ea (EEA) countr ies/r egions.
Exposure to radio frequency radiation Exposure to radio frequency radiation Caution T he radiated outpu t pow er of this de vi ce is far below the FC C radi o fr equency e xposur e limits. Nev ertheless, the de v ice shall be used in suc h a manner that the potential f or human contact dur ing normal oper ation is minimi z ed.
Notice to users in Taiwan Appendix D 276 Regulatory information.
European Union regulatory notice European Union Regulator y Notice Produc ts bearing the CE mar king comply w ith the follo w ing EU Dir ectiv es: • Low V oltage Dir ectiv e 2006/9 5/E C • EMC Directi ve 200 4/1 08/EC CE compliance of this pr oduct is v alid only if po w ered w ith the corr ect CE -mark ed A C adapter pr ov ided b y HP .
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0703-01-A Supplier’s Address: 60, Alexandra Ter.
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0703-02-A Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech,.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Pri vate Households in the European Union This symbol on the pr oduct or on its packaging indicates that th is pr oduct must not be disposed of with y our other household wa ste.
Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet.
Third-party licenses Third-part y licenses Expat Cop yr ight (c) 19 98 , 19 99 , 2000 T hai Open Sour ce Softwar e Center Ltd P ermissi on is hereb y gr anted, f ree of c har ge, to an y person obtain.
OpenSSL Cop yr ight (C) 19 95-19 9 8 Er ic Y oung (eay@c ryptsoft .com) All r ights r eserv ed. This pac k age is an SSL im plementation w ritten b y Eri c Y oung (eay@c ryptsoft .com) . The im plementation w as wr itten so as to confor m with Netscapes S SL.
The li cence and distributi on terms f or any pu blically a vailable v ersi on or deri v a- ti ve of this code cannot be c hanged. i .e. this code cannot simpl y be copied and put under another distr ibution licence [including the GNU P ubli c Li cence.
This pr oduct inc ludes cryptogr aphic softwar e wr itten by Er ic Y oung (eay@c ryptsoft .com). This produc t includes so ftwar e wr itten by T im Hudson (tjh@crypts oft.com). ======================================================== Cop yr ight (c) 19 98- 2006 The OpenS SL Pro ject .
This pr oduct inc ludes cryptogr aphic softwar e wr itten by Er ic Y oung (eay@c ryptsoft .com). This produc t includes so ftwar e wr itten by T im Hudson (tjh@crypts oft.com). ======================================================== Cop yr ight 200 2 Sun Micr osy stems , Inc.
Unico de Cop yr ight 2001- 2004 Unicode , Inc. Disclaimer This s ource code is pr ov ided as is b y Unicode , Inc. No c laims are made as to fitne ss for an y par tic ular purpos e. No w arr anties of an y kind ar e expr ess ed or implied . The r ec ipient agr ees to determine applicab ility of informati on pr ov ided .
Ex cept as contained in this notice , the name of a cop yr ight holder shall not be used in ad vertising or otherwis e to promote the s ale, u se or other dealings in these Data F iles or Softwar e without pr ior w r itten authori z ation o f the copy ri ght holder .
Appendix D 290 Regulatory information.
Index Symbols/Numerics (ADF) automatic document feeder clean 186 feeding problems, troubleshoot 186 10 x 15 cm photo paper copy 108 4 x 6 inch photo paper copy 108 A accessibility 13 accessories insta.
shared with fax and answering machine (parallel phone systems) 148 shared with fax and voice line (parallel phone systems) 142 shared with fax and voice mail (parallel phone systems) 152 confirmation .
embedded Web server about 121 administrator settings 117 blocked fax numbers, view 89 clear fax log 85 fax header, setting 93 fax log, view 104 opening 122 pages 122 system requirements 264 troublesho.
fit to page 110 FoIP 100 fonts supported 262 forwarding faxes 86 G glass, scanner clean 184 load originals 32 locating 14 grainy or white bands on copies, troubleshoot 200 graphics incompletely filled.
locking trays 43 print on custom-sized 44 selecting 34 skewed pages 197 specifications 35 supported sizes 35 troubleshoot feeding 197 types and weights supported 38 memory deleting faxes 85 reprint fa.
Photo Menu button 18, 20 photo paper copy 109 photos borderless printing 45 connect a PictBridge camera 68 connect storage device 70 edit scans 54 enhance copies 112 index sheets 73 insert memory card.
slow 201 Start Color Scan button 18 to memory card 52 troubleshoot 200 Scan menu 25 Scan Menu button 18, 20 scanner glass clean 184 load originals 32 locating 14 schedule fax 79 Secure Digital memory .
self-test diagnostic page 125 supplies 116 status icons 19 storage devices connect 70 USB flash drives supported 266 storage environment specifications 265 streaks, troubleshoot copies 200 scan 204 st.
TWAIN scan from 53 unable to activate source 203 two-line display, control panel 20 two-sided copies 114 two-sided printing 48, 49 U uninstall software Mac OS 174 Windows 172 USB cable, order 243 USB .
300.
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P odręcznik użytk o w nik a © 2009 He wlett-P ack ard De velopmen t Compan y , L.P . www .hp.com/support.
Een belangrijk punt na aankoop van elk apparaat HP (Hewlett-Packard) CB022A#B1H (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen HP (Hewlett-Packard) CB022A#B1H heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens HP (Hewlett-Packard) CB022A#B1H vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding HP (Hewlett-Packard) CB022A#B1H leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over HP (Hewlett-Packard) CB022A#B1H krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van HP (Hewlett-Packard) CB022A#B1H bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de HP (Hewlett-Packard) CB022A#B1H kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met HP (Hewlett-Packard) CB022A#B1H . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
