Gebruiksaanwijzing /service van het product CM1312nfi MFP van de fabrikant HP (Hewlett-Packard)
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HP C olor L a serJet CM1 3 1 2 MFP Se r i es Us er Guide.
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HP Color LaserJet CM1312 MFP Series User Guide.
Copyright and Licen se © 2008 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, except as allowed under the copyright laws. The information contained her ein is subject to change without notice.
Table of contents 1 Product basic s Produc t compariso n .... ................... ................. ................... ................ .................. ............... .......... ....... 2 Product features ............. ......... .......... ......
Software for other operating systems ..... ............ ... ............... ............. ................ ............ .............. ...... . 34 4 Use the prod uct with Macintosh Software for Macintosh ............ ............ ............... .....
Select fonts .... .............. ............ .............. ............. ............ .............. ............ ............ ....... ...... 63 Print lis ts of available fonts . ................... ................. .................... ...........
Match color s using the Mic rosoft Offi ce Basic Color s palette ... ................... .................... .. 88 Match color s using the HP Basic C olor Match tool ............ ................ .............. ................. . 88 Match co lors using Vie w Custom Color s .
Fax memor y is retaine d when there is a loss of power ............. ............................. .......... 141 Fax logs and reports .................. ........... .............. .............. ........... ............... ........... .......... 1 41 Change error correction and fa x speed .
Clear jams ................ .......... ............. .......... ............. .......... ............ .......... ............. ......... ......... ........... 195 Causes of jams ............. ............. ............... .............. ............ .
Acoustic emissions .............. .......... ............. ............. ......... ............. .......... ............ ............ .. ............... 239 Appendix D Regula tory information FCC regu lations ................ ................ ........
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1 Product basics ● Product comparison ● Product feat ures ● Product walkaround ENWW 1.
Product comparison The product is availabl e in the following configurations. HP LaserJet CM1312 mfp HP LaserJet CM1312 (fax/photo-card mo del) ● Prints at speeds up to 12 pages per minute (pp m) monochrome and 8 ppm color. ● PCL 6 printer drivers and HP postscript level 2 emulation.
Product features Performance ● Prints at speeds up to 12 pages per minute ( ppm) monochrome and 8 ppm color. Print quality ● 1,200 dots per inch (dpi) with Image REt 3600 text and graph ics.
Product walkaround HP LaserJet CM1312 mfp front view 1 Tray 1 2 Print-cartridge door latch 3 Top (face-down) output bin 4 Flatbed scanner 5 Control panel 6 Front door for jam access HP LaserJet CM1312.
8 Rear door for jam access 9 Hi-Speed USB 2.0 port HP LaserJet CM1312 (f ax/photo-card model) front view 1 Tray 1 2 Print-cartridge door la tch 3 Top (face-down) output bin 4 Control panel 5 Automatic.
HP LaserJet CM1312 (fax/phot o-card model) Back view 8 Power connector 9 Rear door for ja m access 10 Fax ports 11 Hi-Speed USB 2.0 port and network p ort. Interface ports 1 Fax ports (HP LaserJet CM1312 (fax/photo-card model) only) 2 Network port (HP LaserJet CM1312 (fax/photo- card model) only) 3 Hi-Speed USB 2.
2 Control panel ● Control-panel wa lkaround ● Control-panel me nus ENWW 7.
Control-panel walkaround HP LaserJet CM1312 control panel 1 Liquid Crystal Display 2 OK button and navigation arrows 3 Cancel button: cancel the current selection 4 Copy Features button: acce ss the Copy menu. 5 Copy Black button: perform a copy operation in black & white.
HP LaserJet CM1312 (f ax/photo-card model) control panel ? . . 1 Speed di als. 4 speed dial buttons and one shift button to support up to 8 speed dials. 2 Fax Menu button. Access the fax menu. Start Fax button. Initiate a fax from the control panel. 3 Alphanumeric buttons.
Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Setup . NOTE: To access the function specific menus (H P LaserJet CM1312 (fax/photo-card model) only) press Fax Menu Copy Menu Scan Menu or Photo Menu .
Menu item Sub-menu item Description Default number of copies (Range: 1-99) Sets the default number of copies. Default Reduc e/Enlarge Original=100% Legal to Letter=78% Legal to A4=83% A4 to Letter=94%.
Table 2- 2 Reports me nu Menu Item Sub-men u item Sub-menu item Description Demo page Prints a page that demonstrates print quality. Menu structure Prints a control-panel menu layout map. The active settings for each menu are listed. Configuration report Prints a list of all the product settings.
Menu Item Sub-menu item Sub-menu item Descript ion Default output color Color Black & white Specify the default output for photos (color or black & white) Restore defaults Restore the factory .
Menu Item Sub-menu item Sub-menu item Description Basic setup Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Fax Header Your fax number Company name Sets the identifying information that is sen t to the receiving product.
Menu Item Sub-menu ite m Sub-menu item Descript ion Advanced setup Default Fax Resolution Standard Fine Superfine Photo Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolutio n images have fewer dots p er inch and show less detail, but the file size is smaller.
Menu Item Sub-menu item Sub-menu item Description Advanced setup Detect dial tone On Off Sets whether the product should check for a dial tone before sending a fax. Billing codes On Off Enables the use of billing codes when set to On . A prompt will appear that asks you to enter the billing code for an outgoing fax.
Menu Item Sub-menu ite m Sub-menu item Descript ion Paper setup Default paper size Letter A4 Legal Sets the size for printing internal reports or any print job that does not specify a size . Default paper type Lists av ailable media types. Sets the type for printing internal reports or any print job that does not specify a type.
Menu Item Sub-menu item Sub-menu item Description Print quality Calibrate Color Calibrate Now After Power On Perform a Color Pane Registration (CPR) an d density calibration.
Menu Item Sub-menu ite m Sub-menu item Descript ion Product security On Off Sets the product-security feature. When the setting is set to On , you must set a personal identification number (PIN).
Menu item Sub-menu item Sub-menu item Description PowerSave Time Off 1 minute 15 minutes 30 minutes 1 hour 2 hours 4 hours Specify the amount of idle time before the product enters sleep mode.
Menu item Sub-menu item Description Network services IPv4 IPv6 DHCPv6 Sets whether the produc t will us e either IPv4, IPv6, or DHCPv6 protocol. Show IP address Yes No Sets whether the product displa ys the IP address on the control panel. Link speed Automatic (Default) 10T Full 10T Half 100TX Full 100TX Half Sets the link speed manually if needed.
Table 2- 8 Fax Menu Menu item Sub-menu item Sub-menu item Description Send Send a fax Send a fax. On screen prompts guide the p rocess. Redial Redial the last fax number and resend. Send fax later Allows a fax to be sent at a later time and date. Fax Job status Displays pending fax jobs, and allows you to cancel pending fax job s.
Menu item Sub-menu item Sub-menu ite m Description Phone Book Select an entry Select an individual or group dial entry for faxing. Individu al Setup Edits the fax phone book speed dials and group-dial entries. The product suppo rts up to 120 phone book entries, which can be either individual or group entries.
Menu item Sub-menu item Sub-menu item Description Fax Reports Fax Confirmation Never Every fax Send fax only Receive fax Sets whether or not the product prints a confirmation report after a success ful sending or receiving job.
Menu item Sub-menu item Sub-menu ite m Description Easy Print Individu al photo All photos (#-#) A range of photos Custom Print photos quickly from the memory card by selecting the numbers of the photos you want to print. Thumbnail Fast Best Print thumbnails of photos from the memory card (30 per page).
Menu item Sub-menu item Sub-menu item Description Light/Dark Specify the contrast of the copy. Options Opti mize Select settings to optimize the copy print quality. Copy Paper Specify the paper type for the copies. Multi-Page Copy Copy multiple pages.
3 Software for Windows ● Supported operating systems for Wi ndows ● Supported printer driver s for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ●.
Supported operating systems for Windows The product supports the followi n g Windows operating systems: Full softwar e installa tion ● Windows XP (32-bit) ● Windows Vista (32-bit and 64-bit) Print.
UPD installation modes Traditional mode ● Use this mode if you are installing the driver from a CD for a single computer. ● When installed with this mode, UPD operates like traditional printer drivers. ● If you use this mode, you must inst all UPD separately for each computer.
Select the correct printer driver for Windows Printer driver s allow you to gain ac cess to the d e vice features and allow the computer to com municate with the device (using a printer language). Check th e installation notes and readme files on the device CD for additional software and languages.
Priority for print settings Changes to print settings are prioritized dep ending on where the change s are made: NOTE: The names of commands and dialog boxes might vary depe nding on your software program. ● Page Setup dialog bo x : Click Page Setup or a similar command on the File menu of the program you are working in to open this dialo g box.
Software installation types for Windows The following so ftware installat ion types a re available: ● Recommend ed . Installs the full softwar e solution. ● Express . Installs t he print and scan d rivers only. There is an e xpress option for USB-connec ted products and another ex press optio n for network-connected products.
Supported utilities for Windows HP ToolboxFX The HP ToolboxFX is a program that you can use for the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up aler.
● HP Update ● Photosmart Esse ntial ● HP Solution Cent er ● HP LaserJet Scan progra m and driver Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/ support/net_printing to download the HP Jetdirect printer installer for UNIX.
4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Ma cintosh printer driver ENWW 35.
Software for Macintosh Supported operating systems for Macintosh The device supports t he following Ma cintosh operatin g systems: ● Mac OS X v10.3, v10.4 and late r NOTE: For Mac OS v10.4 and later, PPC and In tel Core Processor Macs ar e supported.
To change the setting s for all print jobs until the software program is closed To change the defau lt settings for all print jobs To change the de vice configuration settings These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
The embedded Web server resides on the device. It is ava ilable on network and direct-connected devices. The embedded Web server provides an interface to the device that anyone who has a network- connected computer and a standard Web browser can use.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print . 2. Select the driver.
Use watermarks A watermark is a notice, such as “C onfidential,” that is p rinted in the background of each page of a document. 1. On the File menu, click Print . 2. Open the Watermarks menu. 3. Next to Mode , select the type of watermark to use. Select Watermark to print a semi-transparent message.
Print on both sides of the page (duplex printing) Use automatic duplex prin ting 1. Insert enough paper into one of the trays to acc ommodate the print jo b.
Scanning tasks To scan to a softwar e program, scan an item usin g the program itself. Any TWAIN -compliant prog ram can scan an image. If the program is not TWAIN-compliant, save the scanned ima ge to a file then place, open, or import the fi le in the software program.
Photo In HP Director, click the Photo icon to launch the Photosmart Studio software. Use the soft ware to import photos from a memory card, ed it photos, and prin t photos from the PC.
44 Chapter 4 Use the product with Macintosh ENWW.
5 Connectivity ● Supported network operating systems ● USB connection ● Printer sharing disclaimer ● Supported network protocols (HP LaserJet CM1312 (fax/photo-card model) only) ● Install th.
Supported network operating systems The following operating systems sup port network printing: Full softwar e installa tion ● Windows XP (32-bit) ● Windows Vista (32-bit and 64-bit) ● Mac OS X v10.
Printer sharing disclaimer HP does not support peer-to-peer ne tworking, as the feature is a f unction of Microsoft operating systems and not of th e HP printer dr ivers. Go to Microsoft at www.micros oft.com . Supported network protocol s (HP LaserJet CM1312 (fax/ photo-card model) only) The product suppo rts the TCP/IP network protocol.
Service name Description BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP ser ver provides the product with an IP address. R equires administrator to input the product MAC hardwar e address on BOOTP server in order for product to obtain an IP address from that server.
Configure the network produc t (HP LaserJet CM1312 (fax/ photo-card model) only) View settings Network configuration page The network configuration page lists the current setti ngs an d propertie s of the prod uct network ca rd. To print the network config uration page from the product, complete the followin g steps.
● Manual Subnet Mask ● Manual Defa ult Gateway NOTE: Changing the network configuratio n might requir e yo u to change the browse r URL before yo u can communicate with the product again. The product will be unavaila ble for a few seconds while the network rese ts.
NOTE: You can also view th e IP address in the EWS or HP ToolboxFX by sele cting the Advanc ed Network Set tings tab. IPv4 and IPv6 settings Only the IPv4 prot ocol can be config ured manually . The IPv4 protocol can be set from HP ToolboxFX or from the product control p anel.
52 Chapter 5 Conn ectivity ENWW.
6 Paper and print media ● Understand paper and print media use ● Supported paper and prin t media sizes ● Supported paper types and tray capacity ● Special paper or print me dia guidelines ●.
Understand paper and print media use This product supports a variety of paper an d other pr int media in ac cordance with the guidelines in this user guide.
Supported paper and print media sizes This product sup ports a number of pap er sizes, and it adapt s to various media. NOTE: To obtain best print results, select the appropriate paper size and type i n the print driver before printing. Table 6-1 Supporte d paper and print medi a sizes Size Dimensions Tray 1 Letter 216 x 279 mm (8.
Size Dimensions Tray 1 Envelope B5 176 x 250 mm (6.7 x 9.8 inch es) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.
Media type Weight Capacity 1 Paper orientation ● Preprinted ● Prepunched ● Colored ● Rough ● Tough 1 Capacity can vary depending on media weight a nd thickness, and environmental conditions. Special paper or print media guidelines This product sup ports printing o n special media.
Load paper and print media Tray 1 Tray 1 holds up to 150 pages o f 75 g/m 2 (20 lb) paper, or fewer pages of he avier media (15 mm (0.6 in)). Load media with the top f orward and the sid e to be printed on facin g down. Media guides en sure that the media feeds correctly in to the product and that the print is not skewed.
Configure tray When using tray 1 for a sp ecific size of paper, you can set the default size f or the tray in HP Toolb oxFX or from the control panel. In HP ToolboxFX, select Paper handling , and then select the size for the tray. To set the defau lt paper size or type from the control panel, complete th e following steps.
60 Chapter 6 Pap er and print media ENWW.
7 Use product features ● Economy settin gs ● Fonts ENWW 61.
Economy settings Archive print Archive print produces o utput that is less susceptib le to toner smearing and dusting. Use archive print to create docume nts that you wa nt to preserv e or archive. 1. On the control panel, press Setup . 2. Use the arrow but tons to select Service , and th en press OK .
Fonts Select fonts Use HP ToolboxFX to change product fonts by clicking the Print Settings tab, and then clickin g the PCL5 page. Click Apply to save the changes. Print lists of available fonts Print lists of the fonts available from the product control pane l.
64 Chapter 7 Use produ ct features ENWW.
8P r i n t t a s k s This section provides informat ion about common printing tasks. ● Cancel a print job ● Use features in the Windows printer driver ● Change pr int-quality settings ● Print edge-to-edge originals NOTE: Many of the fu nctions that are de scribed in this chapte r also can be performed by using HP ToolboxFX.
Cancel a print job If the print job is currently printing , cancel it by pressing Cancel on the product control panel. NOTE: Pressing Cancel clears the job that the produ ct is currently processing.
Use features in the Windows printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print .
How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on , and the n select a size from the drop- down list. Scale a page to be a percent of the actua l size Click % of actual size , and then type the percent or adjust the slider bar.
How do I Steps to perform Select advanced printing options In any of the sectio ns, click a current setting to activate a drop- down list so you can change the setting.
70 Chapter 8 Print ta sks ENWW.
9 Copy ● Load originals ● Use copy ● Copy sett ings ● Copy a book (pho to card models only) ● Copy phot os ● Copy mixed-size or iginals ● Duplex (two-sided) copy jobs ENWW 71.
Load originals Automatic document feed er (ADF models only) NOTE: The ADF capacity is up to 50 sheets of 80 g/m 2 or 20 lb medi a. CAUTION: To prevent damage to the product, do not use an original that co ntains correction tape, correction fluid, paper clips, or staples.
3. Adjust the media guides u ntil they are snug ag ainst the media without rest ricting movement. Flatbed scanner NOTE: The maximum media size for flatbed scanning is letter. Use the ADF for scan ning media larger than letter. 1. Make sure that the automatic documen t feeder (ADF) contains no med ia.
Use copy One-touch copy 1. Load the docume nt into the automatic docume nt feeder (ADF) input tray or onto the flatbed scanner. 2. Press Start Copy Black or Start Copy Color on the product control panel to start copying. 3. Repeat the process for each copy .
Reduce or enlarge copies Reduce or enl arge copi es for the current jo b 1. On the produ ct control panel, press Copy Features . -or- On products with a graphic display, press Copy Me nu . 2. On the produ ct control panel, press Reduce/Enlar ge . -or- On products with a graphic display, press Siz e .
● Legal to A4=83% ● A4 to Lett er=94% ● Letter to A4=9 7% ● Full Page= 91% ● Fit to page ● 2 pages per she et ● 4 pages per she et ● Custom: 25 to 400% NOTE: When using the Fit to page setting, copy from t he fla tbed scanner only.
3. Use the arrow buttons to sel ect Default Collation , and then press OK . 4. Use the arrow buttons to sel ect On or Off . 5. Press OK to save the selection. NOTE: The factory-set defa ult for automatic copy collation is On . Color copies or black an d white copies (Mono) 1.
Adjust the default copy quality 1. On the product control pan el, press Setup . 2. Use the arrow but tons to select Copy setup , and then press OK . 3. Use the arrow but tons to select Default Optim ize , and then press OK . 4. Use the arrow but tons to select t he copy quality, and then press OK to save the selection.
Define custom copy settings When you change th e copy settings at the control panel, Custom settings appears on the control-pane l display. The custom settings remain in effect for approximately 2 minutes, and then the product returns to the default settings.
Change the default media-typ e setting 1. On the product control pan el, press Setup . 2. Use the arrow but tons to select System s etup , and then press OK . 3. Use the arrow but tons to select Paper setup , and th en press OK . 4. Use the arrow but tons to select Default paper type , and then press OK .
2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressin g on the flatbed cover with to o much force can break the lid hinges.
NOTE: Photographs sh ould be copied from the pro duct flatbed scanner, not from the automatic document feeder (ADF). 1. Place the photo on the flatbed scanner, pi cture-side down at the corner indicated b y the icon on the scanner. 2. Gently close the lid.
Copy mixed-size originals Use the flatbed scanner whe n making copies of mixed-size originals. Do not use the ADF. Duplex (two-sided) copy jobs Copy two-sided documents manually Set the multiple-page .
84 Chapter 9 Copy ENWW.
10 Color for Windows ● Manage color ● Match colors ● Advanced color use ENWW 85.
Manage color Manage color b y changing the settin gs on the Color tab in th e printer driver. Automatic Setting color options to Automatic typically produces the best p ossibl e print quality for color documen ts.
Setting description Setting o ptions Neutral G rays The Neutral Grays setting determine s the method for creating gray colors used in text, graphics, an d photographs. ● Black Only generates neutral colors (grays and black) by using only black toner.
Match colors For most users, th e best method for matc hing colors is to print sRGB colors. The process of matching printer output color to your computer screen i s complex, because printers an d computer monitors use differen t methods of producing co lor.
Use the following proce dure to download the HP Basic Color Match tool through the software CD. 1. Insert the CD in to your CD-ROM dr ive. The CD auto runs. 2. Select Install mo re softwa re . 3. Select HP Basic Color Matc h . The tool download s and installs itself.
Advanced color use The produ ct provides auto matic color fe atures that generate excellent color r esults. Carefully d esigned and tested color ta bles provide smooth, accurate color re ndition of all p rintable colors. The product al so provides sophisticate d tool s for the experienced professi onal.
The latest version s of Adobe PhotoShop ® , CorelDRAW ® , Microsoft Office, and ma ny other programs use sRGB to communicate co lor. Because it is the default colo r space in Microsoft operatin g systems, sRGB has been adopted broadly.
92 Chapter 10 Color for Windo ws ENWW.
11 Scan ● Load originals for scanning ● Use scan ● Scan settings ● Scan a book (pho to card models only) ● Scan a photo ENWW 93.
Load originals for scanning Automatic document feeder (ADF) (fax/photo-card model) NOTE: The ADF capacity is up to 50 sheets of 80 g/m 2 or 20 lb medi a. CAUTION: To prevent damage to the product, do not use an original that co ntains correction tape, correction fluid, paper clips, or staples.
3. Adjust the media guides u ntil they are snug ag ainst the media without rest ricting movement. Flatbed scanner NOTE: The maximum media si ze for flatbed scanning is letter/A4 . For media larger than letter , use the ADF. 1. Make sure that the automatic documen t feeder (ADF) contains no med ia.
● Scan from the product (fax/photo -card model) ● Scan from TWAIN-compliant or Windo ws Imag ing Application (WIA )-compliant software NOTE: To learn about and use text-recognition softwar e, install the Readiris p rogram from the softwar e CD-ROM.
3. The product is pre-co nfigured with the follow ing three de stinations in the dialog box. ● Scan a document and at tach it to an e-mail ● Scan a photo and at tach it to an e-mail ● Scan a photo and sav e it as a file 4. Highlight a destination and click the arrow to move to the destinations currently on the dialog box.
3. Use the arrow buttons to select a file de stination. 4. Press Start Scan or OK to sca n the documen t to a file. NOTE: Scanning to e-mail is sup ported by any e- mail program that supports the Messa ging Application Programming In terface (MAPI) protocol.
Memory card failures If the memo ry card is rea d-only, then the device is unable to scan to it. An error message is displayed when trying to scan to the card. Un-lock the card i n order to scan to it. If the memory card is removed while scanning to it, then the scan is stopped.
Scan settings Scan file format The file forma t of a scanned documen t or photo depend s on the scan type as well as the ob ject being scanned. ● Scanning a document or a photo to a computer results in the file being saved as a .TIF file. ● Scanning a documen t to email results in the file bei ng saved as a .
Resolution and color guidelin es The following table describes the re commended resolution and color settings for diffe rent types of scan jobs. Intended use Recommended resolution Recommended color s.
Scan a book (photo card models only) 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.
3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressin g on the flatbed cover with to o much force can break the lid hinges.
Scan a photo 1. Place the photo on the flatbed scanner with th e picture-side down and the corne r of the photo located as indicate d by the icon on the sca nner.
12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the fu nctions that are de scribed in this chapte r also can be performed by using HP ToolboxFX or the embedded Web se rver. For more information, see the HP Tool boxFX online Help or Embedded Web server on page 171 .
Fax features The product has the fo llowing fax features, which are av ailab le from the control pane l or from the product software. ● Fax Setup Wiza rd for easy fax configuration ● Plain-paper a.
Setup Install and connect the hardware Connect to a telephone line The product is an analog device. HP recommends using the product on a dedicated a nalog telephone line. For informatio n about using the pr oduc t with other telephone environments, see Use fa x on a DSL, PBX, ISDN, or VoIP system on page 126 .
5. To connect a caller-ID box or a credit card scanner, plug a tele phone cord into the pr evious device’s “telephone” port. Plug th e other end of the telephon e cord into the caller-ID box “line” port. 6. To connect an answe ring machine, plug a tel ephon e cord into the previous device’s “telephone” port.
Use fax set-up wizard on the PC If you completed the so ftware installation, you are re ady to send faxes from your comput er. If you did not complete the fa x setup process at the time you installed the software, you can complete it at any time by using the F ax Setup Wizard.
3. Use the arrow but tons to select Basic setup , then press OK . 4. Use the arrow but tons to select Fax Header , then press OK . 5. Use the alphan umeric buttons to enter your fa x number and your com pany name or header, and then press OK .
Use phone-book data from other programs NOTE: Before a phone book from an other program can be imported, yo u must use the export feature in that other program. HP ToolboxFX can import contact information from o ther software program phone books. Th e following table shows which p rograms are supported for HP ToolboxFX.
Special dialing symbols and options You can insert pauses into a fax number that you ar e dialing or programming to a one-touch key, speed- dial entry, o r group-dial entr y. Pauses are ofte n needed when dia ling internationally or conne cting to an outside line.
Delete spee d dials 1. On the control panel, press Fax Menu . 2. Use the arrow buttons to sel ect Phone Book , and then press OK . 3. Use the arrow buttons to sel ect Delete e ntry , and th en press OK . 4. Use the alphanumeric buttons or the arrow buttons to ente r the number of the speed -dial entry you want to delete, and the n press OK .
3. To delete a single entry: a. Use the arro w buttons to select Delete entry , and the n press OK . b. Use the arrow bu ttons to select the individual or gr oup that y ou want to delet e from the list on the screen. c. Press OK to confirm the deletion.
Change fax settings Set the sound-volume settings Control the volume of th e fax sounds from the co ntrol panel. You can make changes to the fol lowing sounds: ● The fax sounds that are associat ed with incomin g and outgo ing faxes ● The ring for incoming faxes The factory-set default f or the fax-sounds volume is Soft .
activated, you ca n dial a fax number without the dial pr efix by usin g manual dial. Fo r instructions, s ee Manual dial faxing on page 129 . 1. On the control panel, press Setup . 2. Use the arrow but tons to select Fax setup , and then press OK . 3.
Set the redial-on-no-a nswer option If this option is turned on , the product redials au tomatically if the rece iving machine does not answer. The factory-set d efault for the redial-o n-no-answer option is Off . 1. On the control panel, press Setup .
Use this procedure to cha nge the default resolution for all fax jobs to one of the following settings: ● Standard : This setting pro vides the lowest qua lity and the fastest transmission time. ● Fine : This setting provides a higher resolution qua lity than Standard that is usually appropriate for text documents.
Set tone-dialing or pulse-dialing Use this procedure to set the prod uct to tone-dialing or pulse-dia ling mode. The factory-set default is Tone . Do not change thi s setting unless you kn ow that the telephone line canno t use tone dialing. 1. On the control panel, press Setup .
NOTE: After this report is printed, all billing data is deleted. 1. On the control panel, press Fax Menu . 2. Use the arrow but tons to select Reports , and then press OK . 3. Use the arrow but tons to select Billi ng report , and then press OK . The produc t exits the menu settings and prints the rep ort.
4. Use the arrow buttons to sel ect Rings to answer , and th en press OK . 5. Use the alphanumeric bu ttons or the up and down arrows to enter the numb e r of rings-to-answer, and then press OK . Set the answer mode Depending on the situ ation, set the prod uct answer mode to Automatic or Manual .
4. Use the arrow but tons to select On or Off , an d then press OK . 5. If you turn on the fax-forwardin g feature, use th e alphanumeric buttons to specify the fax number where the fax is to b e sent, and then pres s OK to save the selection.
NOTE: Make sure th at the default media size setting ma tches the size of the media that i s loaded in the tray. 1. On the control panel, press Setup . 2. Use the arrow buttons to sel ect Fax setup , and then press OK . 3. Use the arrow buttons to sel ect Advanced setu p , and then press OK .
To print a list o f numbers that you have blocked or th e fax activity log, see Print individual fax reports on page 141 . Complete the following steps to block or unblock fa x numbers by using the control panel : 1. On the control panel, press Fax Menu .
Use fax Fax software Supported fax programs The PC fax program th at came with the product is th e only PC fax program that works with the product. In order to continue to use a PC fax program previo .
Use the following steps to cancel a fax job by using th e Fax Job status menu: 1. On the control panel, press Fax Menu . 2. Use the arrow but tons to select Send , and then press OK . 3. Use the arrow but tons to select Fax Job status , and then press OK .
PBX The product is an analog device tha t is not compatib le in all digital phone envi ronments. Digital-to-ana log filters or converters may be needed for faxing functionalit y. If faxing issues o ccur in a PBX environment, it might be necessary to contact th e PBX provider for assistance.
If the fax number you are calling has a speed dial or group-dial entry, press Fax Menu , then use the arrow keys to select Phone Book . Choose Select an entry and use the alphanu meric buttons to specify th e speed dial or gr oup-dial entry, and then press OK .
3. Adjust the media guides u ntil they are snug ag ainst the media without rest ricting movement. 4. Use the alphanu meric buttons on the control panel to d ial the number. -or- If the fax number you are callin g has been assigned to a on e-touch key, press that key.
Dial manually with the flatbed scanner 1. On the control panel, press Start Fax . The control-panel display shows the following message: Send from flatbe d scanne r? . 2. Select Yes . The control-panel d isplay shows the following message: Load pag e: X Press OK , where X is the page number.
-or- If you are finished, select No . The produc t sends the fax to each fax number. If a number in the group is busy or does no t answer, the product redial s that number based on the redial settin g. If all redial attempts fail, the product u pdates the fax activi ty log by adding the error, and th en it proceeds to the next number in the g roup.
5. If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from flatbed sc anner? appears on the control-panel disp lay. To send the fax from th e flatbed scanner, select Yes , and then press OK . After you press OK , Load page: X Press OK appears on the control-p anel display.
Send a fax from the software This section contains basic i nstructions for sending faxes by u sing the software that came with the product. All other software-re lated topics are cove red in the softwa re Help, which can be opened from the software-program Help menu.
5. Select the prod uct under Modem . 6. Click Fax . To send a fax by prin ting to a fax driver, complete the following steps: 1. Open the docum ent that you want to fax. 2. Click File and then cl ick Print . 3. Select Fax PDF from the PDF pop-up menu.
Send a fax by dialing fr om a downstream phone Occasionally, yo u might want to dial a fax number from a telephon e that is connected to the same lin e as the product.
Accept the default d ate by pressing OK . 8. Enter the fax nu mber, enter t he speed dial, o r press the on e-touch key. Access t he phone book by pressing Fax Menu on the control panel a nd then selecting Phone Book . NOTE: This feature do es not suppor t und efined (ad hoc) groups.
CAUTION: If the Allow Fax Reprint setting is set to Off , misprinted or faded faxes ca nnot be rep rinted. Receive faxes when fax tones ar e audible on the pho ne line If you have a telep hone line th.
Solve fax problems Fax error messages Alert and warning messages appea r temporarily an d might req uire the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not co mplete or the print quality mig ht be affected.
Control panel message Description Recommen ded action If the error persists, contact HP. See www.hp.com/ support/CM1312series or the support flyer that came in the product box. Fax memory full Canceling recv. During the fax transmission, the prod uct ran out of memory.
Control panel mes sage Descript ion Recommended action Fax storage is full. Unable to answer call Memory is full Print out the private receive faxes or delayed faxes. Clear the product memory. Invalid entry Invalid data or response. Correct the entry.
Fax memory is retained when there is a loss of power The HP Color Las erJet CM1312 MFP Se ries flash memory pr otects against d ata loss when a p ower failure occurs.
Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory-set default is On . Use the follow ing steps to se t the fa x act ivity log to print automatically: 1.
4. Use the arrow butt ons to select the opt ion for wh en you want the fax error reports to be printed. 5. Press OK to save the selection. Include the first page of each fax o n the fax co nfirmation,.
4. Use the arrow but tons to select Error correction , and then press OK . 5. Use the arrow but tons to select On or Off , an d then press OK to save the selection. Change the fax speed The fax-speed setting is the modem pr otocol that the product uses to s end faxes.
Problem Cause Solut ion The product is receiving faxes but is not sending them. If the product is on a digital system, the system might be generating a dial tone that the product cannot detect. Disable the detect-dial-tone setting. If the error persists, contact the system service provider.
Problems receiving faxes Use the table in this se ction to solve problems that might occur when re ceiving faxes. NOTE: Use the fax cord that came with the product in order to ensure that th e product funct ions correctly. Problem Cause Solution The product cannot re ceive faxes from an extension telephone.
Problem Cause Solut ion The product is not answering incoming fax calls. A voice-messaging service might be interfering with the product a s it attempts to answer calls. Do one of the following: ● Disable the messaging service. ● Get a telephone line that is dedicated to fax calls.
Performance problems Problem Cause Solution Faxes are transmitting or being received very slowly. The fax might be ver y complex, such as one with many graphics. Complex faxes take longer to be sen t or received. Breaking longer faxes into multiple jobs and decreasing the resolution can in crease the transmission speed.
13 Photo NOTE: This section applies only to the HP Lase rJet CM1312 (fax/photo-card model) pro duct. ● Insert a memory card ● Change memory ca rd default settin gs ● Print photos directly from t.
Insert a memory card The HP LaserJet CM1312 (fax/ photo-card mo del) product ca n read the following memo ry-card types: ● CompactFlash (CF) Type 1 and Type 2 ● Memory Stick, Memory Stick PRO, and.
Insert and remove a memory card NOTE: The HP LaserJet CM1312 (fax/photo-card mode l) recognizes memory cards up to 2 GB. 1. Push the memory card into the a ppropriate memory slot to seat it. NOTE: You can u se only one me mory card in the product at a time.
3. Grasp the card and gently p ull it straight ou t of the memory car d slot to remov e it. CAUTION : To avoid damaging the files stored on the card, do no t remove a memory card while the product is accessin g it. Wait for the LED near the memory card slots to stop blinking befo re you remove the memo ry card.
Change memory car d default settings The HP LaserJet CM1312 (fa x/photo-card model) product com es with default settings that you can change for photo printing from the product control panel. NOTE: The default settings remain as se lected until you change and save them again.
Print photos directly from the memory card Use the control pan el to print directly from a memory card and to change the settings for a print job. Print individual ph otos from the memory card 1. Insert th e memory card into the produ ct. The Photo Menu displays.
Print all of the photos from the memory card 1. Insert the memory card into the product. The Photo Menu displays. 2. Use the arrow buttons to sel ect Easy Print , and then press OK . 3. Use the arrow buttons to sel ect All photos (# - #) , and then press OK .
Print and scan photos from a proof sheet Preview images and print photos from a proof sheet. A proof sheet can contain as many as 20 images. This feature has been o ptimized and tested for use with Ge nuine HP Toner Supplies. 1. Insert th e memory card into the produ ct.
14 Manage and maintain the product ● Information pages ● HP Toolbo xFX ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Manage supplies ENWW 157.
Information pages Information pa ges reside within the prod uct memory. These pages help diagn ose and solve problems with the product. NOTE: If the product language was no t correctly set during i nstallation, you can set the langua ge manually so the informa tion pages print in one of the supported languages.
Page descript ion How to print the page Menu structure Shows the control-panel menus. 1. On the product control panel, press Setup . 2. Use the arrow buttons to select Reports , and then press OK . 3. Use the arrow buttons to select Menu stru cture , and then press OK .
HP ToolboxFX HP ToolboxFX is a p rogram that you can use to complete the following tasks: ● Check the product status. ● Configure the prod uct settings. ● Configure pop-up-alert messag es. ● View troubleshooting information. ● View online documentation.
Event log The event log is a four-column table whe re the produc t events are logged for your reference. The log contains codes that correspo nd to the error messages that appear on the product control-panel display. The number in the Page Co unt column specifies the tota l number of pages that th e product had printed when the error occurred.
Fax Use the HP ToolboxFX Fa x tab to perf orm fax tasks from your computer. The Fax tab contains links to the following main pages: ● Fax Receive . Set the fax receive mode. ● Fax Phone Book . Add, edit, or delete entries in the product phone book.
NOTE: If you specify a row that is occupi ed, the new entry will overwrit e the existing entry. ● To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Ex press, click Import/Export Phon e Book . Select the Import option, and then click Next .
Fax send log The HP ToolboxFX fax se nd log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page co unt, and the resu lts. Click any column heading in the fax send log to re-sort th e information in that column in ascending or descending order.
● Animated demonstrations . View animated demonstrations for common troublesh ooting procedures. ● User Guide . View informatio n about the product usage, warranty, specifications, and support. The User Guide is avail able in both HTML and PDF forma t.
System Settings The HP ToolboxFX Sy stem Settin gs tab contains links to the following main pages: ● Device Informatio n . View information about the p roduct, such as the product d escription and a contact person. ● Paper Ha ndling . Change the product pa per-handling settings, such a s default paper size and default paper type .
Paper Handli ng Use these options to configure your default settings. For more information, see Use the control-panel menus on page 10 . The following o ptions are available for hand ling print jobs whe n the product is out of media: ● Select Wait for paper to be loaded .
● Midtones . Midtones are colors that are halfway between white and solid density. To darken midtone colors, increase the Midtone s setting. This adjustment does not affect highlight or shadow colors. ● Shadows . Shadows are colors that are nearly sol id density.
System setup Use the HP ToolboxFX system settings options to config ure global settings for copy, fax, scan, and print, such as jam recovery and auto-co ntinue. NOTE: You must click Apply before the changes take effect. Service During the printing process, paper, toner and dust particles can accumulate inside the product.
PCL5 Use these options to configu re the settings when you a re using the PCL print personality. NOTE: You must clic k Apply befor e your chan ges take eff ect.
Embedded Web server This product is equip ped with an embed ded Web server (EWS), which provides access to infor mation about product an d network activitie s.
Use HP Web Jetadmin software HP Web Jetadmin is a Web- based software solution for remotely installing , monitoring, and troubleshoot ing network-co nnected periph erals. The intuitiv e browser interfac e simplifies cross-platfo rm management of a wide range of devices, including HP and non-HP devices.
Turn on private receive feature The password-protection feature must be turned on before the private-receive feature can be activated. 1. On the control panel, press Setup . 2. Use the arrow buttons to sel ect Fax setup , and then press OK . 3. Use the arrow buttons to sel ect Advanced setu p , and then press OK .
Manage supplies Check and order supplies You can check the supp lies status by using the pro duct control p anel, printing a supplies status pag e, or viewing HP ToolboxFX. Hewle tt-Packard recomme nd s that you place an order for a replacement print cartridge when Low messag e for a print cartridge firs t appears.
Store supplies Follow these guidelines for storing print cartri dges: ● Do not remove the print cartridg e from it s package until you are ready to use it. CAUTION: T o prevent damage, do not expose the print cartridge to light for more than a few minutes.
Replace supplies Print cartridge 1 Cartridge E-label 2 Plastic shield 3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge.
2. Pull out the prin t-cartridge draw er. 3. Grasp the handle on the old print cartridge and th en pull the cartridge st raight up to re move it. 4. Remove the new print cartridg e from the packaging.
5. Remove the or ange, plastic shield from the bottom o f the new print cartridge. CAUTION : Do not touch th e imaging drum on the b ottom of the print cartri dge. Fingerprints on the imaging drum can cause print-quality problems. 6. Insert the new print cartridge into the product.
8. Close the print-cartridge drawer. 9. Close the fr ont door. 10. Place the old print cartridge in th e box for the new print cartridge. F ollow the recycling instructions that are included in the box. CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water.
Clean the paper path from HP To olboxFX Use HP ToolboxFX to clean the paper path. This is the recommended clea ning method. If you d o not have access to HP ToolboxFX, use the method i n Clean the paper path from the product control panel on page 180 .
Clean the automatic docu ment f eeder (ADF) pickup roller assembly If the ADF has trouble feeding documents, clean the ADF pickup roller ass embly. 1. Turn off the produ ct and unplug the power cord.
3. Rotate the assembly up ward. Wipe it clean and rotate the rollers until the asse mbly is clean. 4. Lower the gree n lever assembly and close the ADF co ver. NOTE: If you are experiencing jams in the ADF, co ntact HP. See www.hp.com/ support/ CM1312s eries or the supp ort flyer that came in t he product box.
5. Plug in the product, a nd then turn on the product. Clean the lid backing Minor debris can ac cumulate on the white document lid backing that is located underneath the product lid. 1. Turn off the produ ct, unplug the power cord, and ra ise the lid.
CAUTION : Do not use paper-based wi pes because they might scratch the backing. 5. If this does not clean the backing well enough, re pea t the previous steps and use isopropyl alcohol to dampen the cloth or sponge, and then wipe the backi ng thoroughly with a damp cloth to remo ve any residual alcohol.
3. Clean the scanner strip (ADF models only) by usin g a soft, lint-fre e cloth or sponge that has been moistened with nonabra sive glass cleaner.. 4. To prevent spotting, dry the glass by using a chamois or cellulo se sponge.
186 Chapter 14 Manage and maintain the product ENWW.
15 Problem solve ● Problem-solvin g checklist ● Restore the factory-set defaults ● Control-panel messages ● Clear jams ● Solve image-quality problems ● Solve connectivity problems ● Solv.
Problem-solving checklist Follow these st eps when trying to so lve a problem with the product. Step number Verification step Possible problems Solution s 1 Is the power on? No power due to failed powe r source, cable, switch, or fuse. 1. Verify that the product is plugged in.
Step number Verification step Possible problems Solutions 4 Does the product copy? Place the configuration pa ge into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well.
Step number Verification step Possible problems Solution s 7 Does the product prin t from the com puter? Use a word-processing program to send a print job to the product. Software is not installed correctly or an error occurred during software installation.
Control-panel messages The majority o f the control-panel messag es are intended to guide the user throu gh typical operation. The control-pane l messages indicate the status of the current operation, and in clude a page count if appropriate.
Control panel mes sage Descript ion Recommended action 52 Scanner Error T he product has experience d an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Control panel message Description Recommen ded action call. Plug the product phone cord into a jack for another phone line. Try a different phone cor d. If the error persists, contact HP. See www.hp.com/ support/CM1312series or the support flyer that came in the product box.
Control panel mes sage Descript ion Recommended action Fit to Page on f latbed only The copy reduce/enlarge feature ( called "Fit to Page") applies only to copie s made from the flatbed scanner. Use the flatbed or select another reduction/ enlargement setting.
Control panel message Description Recommen ded action Order [color] cartridge. A color print cartridge is low. Order the indicated color print cartridge . Print failure, press OK. If error repeat s, turn off then on . The product could not print the current page because of its complexity.
Where to look for jams Jams can occur in these locati ons: ● In the auto matic document f eeder (ADF models only) ● In input areas ● In output areas ● Inside the product pa per path Find and remo ve the jam by using the in structions on the following pages.
2. Lifting the gr een lever, rotate the pick me chanism until it stays open. 3. Gently try to remove the page without tearing i t. If you feel resistance, go to the next step.
5. When the media is free, gently pull it out in the dire ction shown. 6. Close the lid to the flatbe d scanner. 7. Lower the gr een lever. 198 Chapter 15 Problem solve ENWW.
8. Close the AD F lid. Clear jams from the input-tray areas CAUTION: Do not use sharp objects, such as tweeze rs or needle-nose pliers, to remo ve jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed med ia, pull the jammed media straigh t away from the product.
3. Remove tray 1, and lift the j am access door. 4. With both hands, grasp the side o f the media that is most visible (this includes the middle), and carefully pull it free from the product.
Avoid repeated jams ● Verify that the input tray is no t overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guid es are properly adjusted . ● Check that the in put tray is securely in pla ce.
Solve image-quality problems Print problems Print quality problems Occasionally, you might encounter problems with prin t quality. The information in the followi ng sections helps you identify and reso lve these issues. NOTE: If you are having copy problems, se e Copy problems on page 210 .
Problem Cause Solut ion Vertical streaks or bands appear on the page. A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b One or more print cartridges might be defective. Print the Supplies status page to check the remaining life. See Information pa ges on page 158 .
Problem Cause Solution Marks repeatedly appear at even intervals on the printed side of the page. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing.
Problem Cause Solut ion The printed page is curled or wavy. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing.
Problem Cause Solution An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. In your software program, cha nge the tone (darkness) of the field in which the repeated image appears.
Problem Cause Solut ion A color is printing inconsistently after you load a new print cartridge. Another print cartridge might be defective. Remove the print cartridge for the color that is printing inconsistently a nd reinstall it. The product is set to override the Replace [color] cartridge message a nd to cont inue print ing.
● Do not use le tterhead paper t hat is printed w ith low-temperature inks, such as those used in some types of t hermography . ● Do not use raised or embossed letterhead. CAUTION: Failure to follow these guide lines could cause jams or dama ge to the product.
Problem Cause Solution More than one sheet feeds at one time. The media tray might be overloaded. Remove all media from the tray, and then return some of the me dia to the tray. See Load paper and print media on page 58 . The media might be wrinkled, folded, or damaged.
Problem Cause Solution Pages did not print. The product might not be pulling media correctly. See Media-handling problems on pag e 207 . The media might be jamming in the product. Cle ar the jam. See Clear jams on page 195 . The USB cable or the networ k cable might be defective or incorrectly conn ected.
NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or sepa ration pad is worn. Contact HP. See www.hp.c om/ support/CM 1312series or the support flye r that came in the prod uct box.
Problem Cause Solution Black dots or streaks appear on copy jobs only. Ink, glue, correction fluid, or an unwanted substance might be on the automa tic document feeder (ADF) or fla tbed scanner. Clean the product. See Clean the product on page 179 . Copies are too light or dark.
Problem Cause Solution More than one sheet feeds at one time. The media tray might be overloaded . Remove some of the media fr om the tray. See Load paper and print media on page 58 . The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folde d, or damaged.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the product. See Load paper and print media on page 58 for mo re information.
Scan problems Solve scanned-image problems Problem Cause Solution The scanned image is of poor quality. The original might be a second-generation photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better.
Problem Cause Solution Part of the image did not scan. The original might have been loaded incorrectl y. Load the original on the flatbed g lass or use the media guides when you load the originals into the ADF. See Load originals for scanning on page 94 .
Scan-quality prob lems Prevent scan-quality problems The following a re a few simple steps you can take to improve copy and scan quality. ● Use the flatbe d scanner, rat her than the automa tic document feed er (A DF) input tray, to scan. ● Use high-quality originals.
Problem Cause Solution Communication errors on the PC One or more of the pr inter cables is loose. Check the printer cables and make sure they are plugged in securely. The product is not on. Turn the product on. If the product is connected through a network, the IP address may have changed.
Fax problems To solve fax issues, see Solve fax problems on page 138 . Optimize and improve image quality Print-quality checklist General print-quality problems ca n be solved by using the following checklist: 1. Make sure that th e paper or print media th at you are using meets specifications.
Change print-quality setti ngs fo r all future jobs NOTE: For Macintosh instructions, see Change printer-driver settin gs for Macintosh on page 36 . For Windows 2000: 1. In the Windows system tray, click Start , select Settings , and then click Printers .
Network problems Verify that the prod uct is on and online Check the following ite ms to make sure the product is ready to pri nt. 1. Is the product plugged in and turned on? Make sure that the product is plugged in and tur ned on. If the problem persists, you might have a defective power cable, po wer source, or produ ct.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured fo r the same network. 5. Have any software programs b een added to the network? Make sure they are compatible and that they are installed correctly with the correct printer driver s.
Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver.
The product name, IP address, or “Re ndezvous” or “Bonjour” ho st name does no t appear in the printer list box in the Printe r Set up Utility. Cause Solution The product might not be ready. Make sure that the cables are conn ected corr ectly, the product is on, and the ready light is on.
When connected with a USB ca ble, the product d oes not appear in the Macintosh Printer Setup Utility afte r the driver is selecte d. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB.
Issue Cause Solution Limit Check Error P rint job is too complex. You may need to print your job at 600 dots per inch, r educe the complexity of the page, or install more memo ry. VM Error Font Error Select unlimited downloadable fonts from printer driver.
A Supplies and accessories ENWW 227.
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories. Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replaceme nt parts in the U.
Part numbers Supplies Product name Part number Black print cartridge CB540A Cyan print cartridge CB541A Yellow print cartridge CB542A Magenta print cartridge CB543A NOTE: For information about the yield for the cartridges, see www.hp.com / go/pageyield .
230 Appendix A Sup plies and accessorie s ENWW.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet CM1312 and CM1312nfi One-year limited warranty HP warrants to you , the end-user cu.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHET HER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential d amages, so the above limitati on or exclusion may not apply to you.
Print cartridge limited warranty statement This HP product is warranted to b e free from defects in materials an d workmanship. This warranty does not appl y to products that (a) have been re filled, .
Customer support Get telephone support, free during you r warranty period, for your country/region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.
Repacking the device If HP Support determines that your device needs to be returned to HP for re pair, follow the steps below to repack the device before ship ping it. CAUTION: Shipping damage as a result of inadequate pack ing is the customer’s responsibility.
236 Appendix B Service and su pport ENWW.
C Specifications This section contains th e follow ing information about th e product: ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications .
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet CM1312 405 mm (16.0 inches) 4 55 mm (17.9 inches) 437 m m (17.2 inc hes) 21.1 kg (46.6 lb) HP LaserJet CM1312nfi 467 mm (18.4 inche s) 490 mm (19.3 inches) 497 mm (19.
Environmental specifications Table C -4 Environmental specifi cations 1 Recommended Operating Storage Temperature 15° to 32.5° C (59° to 90.5° F) 15° to 32.5° C (59° to 90.5° F) –20° to 40° C (–4° to 104° F) Relative humidity 20 to 70% 10 to 80% 95% or less 1 Values are subject to change.
240 Appendix C Specifications ENWW.
D Regulatory information This section contains the following regulatory information : ● FCC regulations ● Environmental product stewardship program ● Additional statements for telecom (fax) p ro.
FCC regulations This equipment has been tested and fo und to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are design ed to provide reasonable protectio n against harmful interference in a residential installa tion.
Plastics Plastic parts over 25 grams are marked according to international standards tha t enhance the ability to identify plastics fo r recycling purpos es at the end of the p roduct’s life.
package to a U.S. Post al Service carrier or drop off at a U.S.Postal Service O ffice. For more information, or to order additio nal labels or boxes for bu lk returns, visit http://www.hp.com/ recycle or call 1-800-340 -2445. Requested UPS pickup will be char ged n ormal pickup rates.
Disposal of waste equi pment by users in pri vate households in the European Union This symbol on the product or on its packaging indica tes that this p roduct must not be disposed of with your other household waste.
Additional statements fo r telecom (fax) products EU statement for telecom operation This product is intended to be connected to the analog Public Switched Telecommun ication Networks (PSTN) of European Economic Ar ea (EEA) countries/regions.
cause to requ est the user to disconnect the eq uipm ent. Users shou ld ensure for their own protection that the electrical ground connections of the power utili ty, telephone lines, and internal metallic water pipe system, if presen t, are connected together.
Declaration of conformity HP LaserJet CM1312 Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Compa ny DoC#: BOISB-06 03-01-rel.
Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Produc t Options: ALL Print Cartridges: CB540A, CB541A, CB542A, CB543A conforms to the following Produc t Specifications: SAFETY: .
Country/region specific statements Laser safety The Center for Devices a nd Radiological Health (CDRH) of the U.S. Fo od and Drug Admin istration has implemented regu lations for lase r products manu factured since Au gust 1, 1976. Compliance is mandatory for products marketed in the United States.
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitoto imia, jotka voidaa n suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen su ojakotelo avataan, olet alttiina näkymättömällel asersäteilylle laitteen ollessa toiminnassa.
252 Appendix D Regu latory information ENWW.
Index A accessibility features 3 accessories ordering 227, 228 part numbers 229 acoustic emissions 239 activity log, fax troubleshooting 148 ad hoc groups, sending faxes to 130 add scan destinations (.
color, scanning setti ngs 100 colored text print as black 68 comparison, product m odels 1 configuration page printing 158 contrast print density 167 contrast settings copy 78 fax 117 control panel cl.
error-correction setting, fax 143 errors, PostScript 225 EU statemen t for telecom operation 246 European Union , waste disposal 245 event log 161 extension phone s receiving faxes from 124 sending fa.
image quality copy, troubleshooting 211 HP ImageREt 3600 90 HP ToolboxFX settings 167 print, troubleshooting 202, 219 scans, troubleshooting 215 , 217 ImageREt 3600 90 index printing 1 49 information .
menu map printing 159 mercury-free pr oduct 244 messages control panel 191 Microsoft Office Basic Colors palette, printing 88 Microsoft Word, faxing from 134 model comparison 1 modems, connecting 10 7.
pick-up rollers, ordering 229 pixels per inch (p pi), scanning resolut ion 100 polling faxes 114 polling, device 169 portrait orientation setting, Windows 68 ports cables, ordering 229 locating 6 trou.
reports, product configuratio n page 49 network configuration page 49 reprinting faxes 136 resize documents Macintosh 39 Window s 67 resizing documents copying 75 resolution fax 117, 118 HP ImageREt 3.
deleting 113 deleting all 111 editing 112 programming 131 Spool32 errors 223 spots, troub leshootin g 202 sRGB settings 87, 90 status alerts, HP Toolbox FX 160 Macintosh services tab 41 supplies, chec.
troubleshooting Macintosh 224 type included 3 user-replaceable parts 229 V V.34 setting 144 vertical lines, troubleshooting 203 vertical white or faded stripes 211 voltage requirements 238 volume sett.
262 Index ENWW.
.
*CC430-90975* *CC430-90975* CC430 -909 7 5.
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