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OFFICEJE T P R O 86 0 0 Us er Guide.
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HP Officejet Pro 8600 e-All- in-One series User Guide.
Copyright information © 2011 Copyright Hewlett-Packa rd Development Company, L.P. Hewlett-Packard Company notices The information contain ed in this document is su bject to change without notice.
Contents 1 Get started Accessibility.......................... ........................................................................ ................ ............10 Eco............ ........................ ...................... ...................
2P r i n t Print documents........ ............................. ............................... .......................... .................. ... .....36 Print documents (Windows).............. .............................. .........................
6F a x Send a fax..................................................................................................................... ...........61 Send a standard fax...................................................................................
7W e b S e r v i c e s What are Web Services?......................... ....... .................................... ..................................... .84 HP ePrint...................................... .. ..........................................
Solve copy problems............................................................................................................ ..109 No copy came out......... ............................. ................................ ............................
Solve wireless problems.................... ................................................. ................................... .136 Basic wireless troubleshooting......................................................................................
Printer specifications......................................................................................................... .....161 Physical specificatio ns.................... ............................ ............................. ..........
Environmental product stewardship program.........................................................................180 Paper use................................................................................. ..................................... ...180 Plastics.
Change advanced ne twork settings ...... ................................... ......................... .....................219 Set link speed.......... .................................................................... .............................
1 Get started This guide provi des details about ho w to use the pr inter and how to resolve probl ems. • Accessibility • Eco • Understand the printer parts • Use the printe r control panel .
Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorpo rated into this product. F or more information , see Environmental product stewardship program HP is committed to he lping customers reduce their environ mental footprint.
Understand the printer parts This section contai ns the followin g topics: • Front view • Printing supplies area • Back view Front view 1 2 10 9 3 6 7 8 11 12 5 4 1 Automatic document feeder (AD.
Printing supplies area 1 4 2 3 1 Ink cartridge access door 2 Ink cartridges 3 Printhead latch 4 Printhead Back vi ew 1 Fax port (1-LINE ) 2 Fax port (2-EXT) 3 Ethernet network port 4 Rear universal se.
Use the printer control panel This section contai ns the followin g topics: • Overview of butto ns and lights • Control-panel display icons • Change printer settings Overview of buttons and lights The following diagra ms and related tabl es provide a quick reference to the printer control panel features fo r each printer model.
HP Officejet Pro 8600 Plus and HP Officeje t Pro 8600 Premium Label Name and Description 1 Wireless icon: The icon is lit when the 802.11 wireless feature is on. 2 Home button : Returns to the home screen from any other screen. 3 Control-panel display : Touch the screen to select menu options.
Icon Purpose Shows that ePrint is turned on. For more information, see HP ePrint . Displays a screen where you can make copies or select other options. Displays a screen where you can make a fax, or choose fax settings. Displays a screen where you can make a scan, or change scan settings.
Icon Purpose Displays the Network screen for selecting options. Provides more information about the printer's features. HP Officejet Pro 8600 model HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium models Displays a screen where you can see information about the ink cartridges, including fill levels.
Change printe r settings Use the control pan el to change the printer’s mode and sett ings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also c.
Finding the printer model number In addition t o the model name t hat appears on the front of the print er, this printer has a specific mode l number. You can use this number when obt aining support and to help determin e which supplies or accessories a re available for your printer.
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing , bolder blacks, and vivid colors.
Depending on your country/region, som e of these papers might not be available. HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for prod ucing professional quality photos. Features an instant-dry finish for easy handling without smudging.
Media that is too light weight or stretches easily Media that contains staples or clips NOTE: To scan, copy, or fax documents t hat contain pages that do not conform to these g uidelines, use the scanner glass. For more information, see Load an original on the scanner glass .
Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sid ed, single- or multiple-p age, A4- or Letter-size document by placi ng it in the au tomatic document fee der tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos.
Load media This section pr ovides instructio ns for loadi ng media into th e printer. This section contai ns the followin g topics: • Load standa rd-size media • Load envelo pes • Load cards and phot o paper • Load custom-size media Load standard-size media To load m edia Use these instructions to load standard media.
4. Pull out the exten sion on the output tray. Load envelo pes To load enve lopes Use these instructions to load an envelope. 1. Pull out Tray 1. 2. Insert the envelope s print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed t he line marking in the tray.
3. Slide the media guide s in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the exten sion on the output tray. Load cards and photo p aper To load cards and photo paper Use these instructions to load photo paper.
3. Slide the media guide s in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the exten sion on the output tray. Load custom-size media To load custom-size media Use these instructions to load custom-size media.
3. Slide the media guide s in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the exten sion on the output tray. Insert a memory device If your digital camera uses a memory card to store photos, you can insert the memory card into the printer t o print or save yo ur photos.
NOTE: You cannot insert more than one memory card in the printer. To connect a storage device 1. If you are connecting a di gital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the cam era. NOTE: Different cameras use different terms to describe the storage mode.
Slide the duplexer into the back of the printer until the unit locks into place. Do not press the button s on either side of the du plexer when installing the unit; use them only for removing the unit f rom the printer. Install Tray 2 NOTE: This feature is available wit h some models of the printer.
To load Tray 2 1. Pull the tray out of the printer b y grasping under the front of the tr ay. 2. Insert the paper print-side down in the center of the tra y. Make sure the stack of paper aligns w ith the line on the width guide , and does not exceed the line ma rking on the guide.
4. Gently reinsert the tray. 5. Pull out the exten sion on the output tray. Configure trays NOTE: Tray 2 is an optional accessory. For ordering inform ation, see Order printing su pplies online. To configure the trays, you must have Tray 2 installed and turned on.
I want to... Follow these steps Load media in both trays but have the printer pick media from a specific tray first. • Load media in Tray 1 and Tray 2. • Make sure default tray is set to the appropriate tray. To configure th e trays 1. Make sure the printer is tu rned on.
To clean the scanner glass 1. Turn the printer off. For more information, see Turn the printer off. 2. Lift the scanner lid. 3. Clean the gla ss and the glass strip by using a soft, lint-free cloth that has been sprayed wit h a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
cover to access the pick assembly inside the automat ic document feeder, clean the rollers or separator pa d, and then close the cover. To clean the rollers or separator pad 1. Remove all orig inals from the docu ment feeder tray. 2. Lift the automatic document feeder cover (1).
2P r i n t Most print settings a re automatically handled by the software applica tion. Change the settings manually only w hen you want to change print qua lity, print on specific types o f paper, or use specia l features. For more information about selecting the best print media for your documents, see Select print media.
4. To change settin gs, click the button that opens the Properties d ialog box. Depending on your software application, this but ton might be called Properties , Options , Printer Setup , Printer , or Preferences .
4. To change settin gs, click the button that opens the Properties d ialog box. Depending on your software application, this but ton might be called Properties , Options , Printer Setup , Printer , or Preferences .
Print on envelopes (Windows) 1. Load envelope s print-side down in t he tray. For more information, see Load media. 2. On the File menu in your softwar e application, click Print . 3. Make sure the printer you want to use is selected. 4. To change settin gs, click the button that opens the Properties d ialog box.
NOTE: To print from em ail messages and attachments using HP’s ePrint feature. For more information, see HP ePrint. Print photos on ph oto paper (Wi ndows) 1. Load paper in the tray. For more information, see Load media. 2. On the File menu in your softwar e application, click Print .
7. If necessary, change the photo and color options: a . Click the disclosure triangle beside Color Options and select the ap propriate Photo Fix options: • Off: Applies no automatic adjustments to the image. • Basic: Automatically focuses the image; moderately adjusts image sharpness.
Follow the instructions for your operating system. • Print on special or custom-size paper (Mac OS X) • Set up custom sizes (Mac OS X) Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer.
Print borderless documents Borderless printing lets you print to the edges of certain photo me dia types and a range of standard media sizes. NOTE: You cannot print a bord erless document if the paper typ e is set to Plain paper . NOTE: Before printing a borde rless document, open the file in a so ftware application a nd assign the image size.
6. Click Paper Type/Quality from the pop-up m enu, and then select the follo wing settings: • Paper Type: The appropriate paper type • Quality:B est or Maximum dpi NOTE: If you do not see these o ptions, click the blue disclosure trian gle next to the Printer pop-up menu.
4. Change any other set tings, and then click OK . 5. Print your document. Perform two-sided printi ng (Mac OS X) 1. Load the appropriat e media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is installed correctly.
3 Scan You can use the printe r’s control panel to scan document s, photos, and other originals and send them to a variet y of destinations, such as a folder on a com puter. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-com pliant or WIA-compliant program s.
Use these steps to scan from the cont rol panel. 1. Load your ori ginal prin t-side down on the rig ht-front corner of the glass or p rint-side up in the ADF. For more inform ation, see Load an original on the scanner glass or Load an original in the aut omatic document feeder (ADF).
TIP: To scan documents as ed itable text, you must inst all the HP software included with the printer. For mo re information, see Scanning documents as editable text. Scan using Webscan Webscan is a feature of th e embedded web server that lets you scan photos and documents from your pri nter to your computer using a web bro wser.
3. Select the type of edita ble text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select the Save as Editable Text (O CR) shortcut from the list, and then select Text (.
Guidelines for scanning documen ts as editable text To ensure that the sof tware can convert your document s successfully, do the following: • Make sure the scan ner glass or ADF window is clea n.
4 HP Digital Solutions The printer in cludes a co llection of digital solutio ns that can he lp you simpl ify and streamline your work. These d igital solutions include t he following: • HP Direct D.
Requirements Before you set up the HP Digita l Solutions, make sure you have the f ollowing: For all HP Digital Solutions • A network connecti on The printer can be connect ed either through a wireless connection or using an Ethernet cable.
If you are setting up Scan to Email o r Fax to Email on a computer running Window s, the setup wizard can automatically detect the email settin gs for the following email applications: • Microsoft O.
After you finish setting up Scan to Networ k Folder, the HP software automatically saves the configu rations to the printer. To set up Scan to Netwo rk Folder, complete the following step s for your operating system. Windows 1. Open the HP P rinter Softwa re.
Configure t he email address which will appear in t he FROM portion of the email message sent by th e printer. You can add up to 10 Outg oing Email Profil es.
3. Click New , and then follow the onscree n instructions. 4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the ne twork folder is working correctly. The entry is added to the Outgoing Email Profil e List .
Windows 1. Open the HP printer software. 2. Double–click Fax Actions , and then double-click Digital Fax Set up Wizard . 3. Follow the onscreen instructions. NOTE: After you set up HP Digital Fax, you can use th e printer’s embedded web server (EWS) to ed it HP Digital Fax settings.
1. Load your ori ginal prin t-side down on the rig ht-front corner of the glass or p rint-side up in the ADF. For more inform ation, see Load an original on the scanner glass or Load an original in the aut omatic document feeder (ADF). 2. Touch Scan , and then touch Email .
5C o p y You can produce high-quality color and grayscale copies on a va riety of paper types and sizes. NOTE: If you are copying a docume nt when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory.
You can use th ese settings for single co py jobs, or you can save settings to be used as defaults for fut ure jobs. To change cop y settings for a single job 1. Touch Copy . 2. Select the copy function set tings you want to change. 3. Touch Start Black or Start Color .
6 Fax You can use the printe r to send and receive faxes, includ ing color faxes. You can schedule faxes to be sent at a later time and set up spee d-dials to send faxes quickly and easily to frequently used numbers.
TIP: You can also send a fax manu ally from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond t o tone prompts while d ialing.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software ap plication, click Print . 3. Select the printer that has “(Fax)” in the name.
4. If the recipient answers th e telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color .
unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After th e printer scans the p ages into memory, you can immed iately remove the originals from the do cument feeder tray or scanner glass.
To cancel a schedu led fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax , and then select Fax Options or Fax Settings . 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipi ents You can send a fax to multiple recipient s at once by grouping individual spe ed dial entries into group speed dial entries.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Au to Answer option (the default setting), the printer automatically answers inco ming calls an d receives faxes after the number of rings that are specified by the Rings to Answer setting.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you h ear fax tones from a sen ding fax machine, do the following: a . Touch Fax , and then select Start Black or Start Color . b . After the printer begins to receive the fax, yo u can hang up the phone or remain on the line.
NOTE: After the memory becomes f ull, the oldest, printed faxes are overwritt en as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to dele te the faxes in memory for security or privacy purposes.
4. Touch On (Print and Forward) to print and forwa rd the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not abl e to forward the fax to the desig nated fax machine (for exa mple, if it is not turned on), the printer print s the fax.
When an incoming f ax call is received, the printer compares th e number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed . (The maximum number of fax numbers you can bloc k varies by model.
Print a Junk Fax Repo rt Use the following pro cedure to print a list of blocked junk fax nu mbers. To print a Junk Fax Report 1. Touch (right arrow), and then touch Setup . 2. Touch Fax Se tup , and then touch Basic Fax Setup . 3. Touch (down arrow), an d then touch Junk Fax Blo cker .
Activate Fax to PC and Fax to Ma c On a computer running Win dows, you can use the Digita l Fax Setup Wizard to act ivate Fax to PC. O n a Macintosh computer, you can use HP Utility.
Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then touch Setup . 2. Touch Fax Se tup , touch Basi c Fax Setup , and then touch Fax to PC . 3. Touch Turn Off . Set up speed-dial entries You can set up frequently used fax numbers as speed-dial ent ries.
4. If you want to change the fax number, type th e new number, and then touch Next . NOTE: Be sure to include any pauses o r other required numbers, such a s an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-dist ance prefix.
Print a list of speed-dial entries To print a list of all of the speed-dia l entries that have been set up, complete the following steps: 1. Load paper in the tray. For more information, see Load media. 2. On the printer’s co ntrol panel, touch (right arr ow), and then to uch Setup .
To set the answer mo de 1. Touch (right arrow), and then touch Setup . 2. Touch Fax Se tup , and then touch Basic Fax Setup . 3. Touch Auto Answer , and then touch On or Off . Set the number of rings before answering If you turn o n the Auto Answer setting, yo u can specify how many rings occur before incoming calls are au tomatically answered.
To change the answer ring pattern for dist inctive ring 1. Verify that the printer is set to a nswer fax calls a utomatically. 2. On the printer cont rol panel, touch (right arrow), and then touch Setup . 3. Touch Fax Se tup , and then touch Advanced Fax S etup .
To set the redial options 1. Touch (right arrow), and then touch Setup . 2. Touch Fax Se tup , and then touch Advanced Fax S etup . 3. Touch Busy Redial or No Answer Redial , and then select the appropriate options.
Fax and digital phone services Many telephone companie s provide their customers wi th digital pho ne services, such as the following : • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called AD SL in your country/region.
Use reports You can set up the printer to print error reports and confirmation rep orts automatically for each fax you send and receive. You can also manually print system reports as required; the se reports provide useful syst em information about the printer.
3. Touch Fax Confirmation . 4. Touch to select one of the following op tions. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send.
NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fa x log 1. Touch (right arrow), and then touch Setup . 2. Do one of the fo llowing: • Touch Tools . - Or - • Touch Fax Setup , and then to uch Fax Tools . 3. Touch Clear Fax Log .
7 Web Services The printer offers inn ovative, web-enabled solution s that can help you quickly acce ss the Internet, ob tain documents, and prin t them faster and with less hassle—a nd all without using a computer.
Set up Web Services To set up Web Services, complete the following steps. NOTE: Before you set up We b Services, make sure you are connected to the Internet using either a wired (Ethernet) or wireless connection.
5. If your network uses proxy sett ings when connecting to the Int ernet, enter these settings: a . Touch Enter Proxy . b . Enter the proxy serve r settings, and then touch Done . 6. Follow the instruction s on the Web Services information sheet to finish the setup.
Print using HP ePrint To print document s using HP ePrint, complete the follo wing steps: 1. On your computer or mo bile device , open your email application. NOTE: For information ab out using the email application on your computer or mobile device, see the documentation p rovided with the application.
NOTE: To manage Printer Ap ps from ePrintCenter, create an accou nt on ePrintCenter and add your printer. For more information, see ( www.eprintcenter.com. Turn off Printer Apps To turn off Printer Apps, complete the fo llowing steps: 1. From the Home screen, touch (HP ePrint), an d then touc h Settings .
8 Work with ink cartridges To ensure the best print q uality from t he printer, you need to perform some simple maintenance proced ures. This section provides guidelines for handling the ink cartridges, instructio ns for replacing the ink cartrid ges, and aligning and clea ning the printhead.
Related topic s • Check the estim ated ink levels • Printhead main tenance Check the estimated ink levels You can check the estimat ed ink levels from the printer software or from the printer control panel. Fo r information about using these to ols, see Printer managem ent tools and Use the printer cont rol panel.
NOTE: At this time, some portions of the HP website are available in En glish only. CAUTION: HP recommends that you repl ace any missing cartridges as soon as possible to avoid print quality issues an d possible extra ink usage or dam age to the ink system.
Make sure that you insert t he ink cartridge into the slot that has the sam e colored letter as the color you are installing. 6. Repeat steps 3 through 5 for each ink cartridge you are replacing.
If you are concerned a bout providing this anonymous information, you can make this information inaccessible by turning off th e memory chip's ability to collect the printe r's usage information : To turn off usage information collecti on 1.
9 Solve a problem The information in this section suggests solut ions to co mmon problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistan ce.
For more information, se e Obtain electronic support . 3. Call HP supp ort. Suppor t options and a vailability vary by printer, c ountry/region, and language. F or more information, see HP support by phone. Obtain electronic support To find support and warranty information, go to the HP website at www.
Before you call Call HP support while you are in front of the computer and the printer. Be prepared t o provide the following informatio n: • Model number • Serial number (lo cated on the back or .
For the most current list o f telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.
General troubleshooting tips and resources NOTE: Many of the following steps requ ire HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software f rom the HP support website www.
The printer shuts down unexpectedly Check the power and power connections Make sure the printer is co nnected firmly to a functio ning alternatin g current (AC) power outlet.
The printer prints slowly Try the following so lutions if the pri nter is printing very slowly. • Solution 1: Use a lo wer print quali ty setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting.
If this did not solve the issue, t ry the next solution. Solution 3: Contact HP support Solution: Contact HP su pport for servic e. Go to: www.h p.com/go/customerca re. This website prov ides information and utilities that can help you correct many common printer problems.
There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your print outs.
Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight disto rtions to printo uts. Move the prin ter away from th e source of the electromagnetic fields. Also, it is recommended that you u se a USB cable that is less than 3 meters (9.
NOTE: Ink level alerts and indicat ors provide estimates for plann ing purposes only. When you receive a low-ink alert, consider havin g a replacement cartridge available to avoid possible prin ting delays. You do not need to replace the ink cartridges until prompted to do so.
Solution 4: Check the pa per type Solution: HP recommends th at you use HP papers or any other paper type that is appropriate f or the printer. Always make sure the paper you are pri nting on is flat. For best results when printing image s, use HP Advanced Photo Paper.
Solution 6: Print and evalu ate a print quality report Solution: To print a print quality report • Control panel: Touch (right arrow), and then to uch Setup , select Reports , and then se lect Print Quality Repor t .
prints, a Print Quality Diagno stic page can help you determine if the printing system is working correctly. Solution 7: Contact HP support Solution: Contact HP su pport for servic e. Go to: www.h p.com/go/customerca re. This website prov ides information and utilities that can help you correct many common printer problems.
• Remove excess media f rom the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guide s. If needed, pull out the trays from the printer and reload the m edia correctly, making sure that the paper guides are aligned correctly.
Solve copy problems TIP: You can visit the HP online suppo rt website at www.hp.com/go/custo mercare for information an d utilities that can help you correct m any common printer problems.
Documents are missing or faded • Check the media The media might not meet Hewlett- Packard media speci fications (for example, the media is too moist or too rough).
Copy defec ts are appa rent • Vertical white or fade d stripes The media might not meet Hewlett- Packard media speci fications (for example, the media is too moist or too rough). For mo re information, see Media specifications . • Too light or dark Try adjusting the contrast and copy-quality settings.
Solve scan problems TIP: You can visit the HP online suppo rt website at www.hp.com/go/custo mercare for information an d utilities that can help you correct m any common printer problems. NOTE: If you are starting t he scan from a computer, see the HP software Help for troubleshooting in formation.
Part of the document did no t scan or text is missing • Check the original Make sure that you load ed the original correctly. For more information, see Load an o riginal on the scanner glass or Load an original in the automatic document feeder (ADF).
If you are using a separate OCR (optical character recognition) program, the OCR progra m might be lin ked to a wor d-processin g program that does not perform OCR tasks.
Make sure that th e resolution and color set tings are correct for th e type of scan job. For best results, u se the scanner glass for scanning rather t han the ADF.
Scan defects a re apparent • Blank pages Make sure that the origin al document is p laced correctl y. Place the ori ginal document face down o n the flatbed scanner with the to p-left corner of the document located in the lower-right corner of the scanner glass.
• The printer is having prob lems sending and receiving faxe s • The printer is having prob lems sending a manual fax • The printer cannot receive faxes, but can send faxes • The printer canno.
you experience p roblems faxing, contact HP support. G o to www.hp .com/go/ customercare. This we bsite provides information and ut ilities that can help you correct many commo n printer problems. If prompted, sele ct your country/region, and then click Contact HP for in formation on calling for technica l support.
Figure 9-1 Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord su pplied in the box with the printer to connect to the "1-LINE" port 2. After you have conne cted the phone cord to the port la beled 1-LINE, run the fax test again to make sure it passes and the prin ter is ready for faxing.
connected to the port label ed 1-LINE on the back of the printer, and the other end to your telepho ne wall jack, as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord su pplied.
The "Dial To ne Detec tion" test failed Solution: • Other equipment , which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a prob lem, disconnect everyth ing from the phone line, an d then run the test again.
The "Fax Line Condition " test failed Solution: • Make sure you connect the printer to an analog pho ne line or you cannot send or receive faxe s. To check if your phone line is digi tal, connec t a regula r analog phone to the line a nd listen for a dial tone.
example, you cann ot use the printer for faxing if an extension phone is off the hook, or if you are using a compu ter dial-up modem to send email or access the In ternet. The printer is having pro blems sending and receiving faxes Solution: Make sure the printer is turned on.
can be a standard pho ne cord that you might already ha ve in your home or office. • Try connect ing a working phone and pho ne cord to the telephone wa ll jack that you are using for the printer an d check for a dial tone. If you do not hear a dial tone, call your local t elephone company for service .
The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in th e countries/regions tha t receive a 2-wire phone cord in the box with t he printer, includ.
The printer cannot re ceive faxes, but can send faxes Solution: • If you are not using a distin ctive ring service, check to make sure that the Distinctive Ring feature on the printe r is set to All Rings . For more information, see Change the answer ri ng pattern for distin ctive ring.
Disconnect the answeri ng machine and then try receiving a fax. If faxing is successful without the a nswering machine, the answering ma chine might be causing the problem . Reconnect the answ ering machine and re cord your outgoing message again.
The printer cannot sen d faxes, but can receive faxes Solution: • The printer might be d ialing too fast or too soon. You might need to insert some pauses in the nu mber sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number.
store that carries phone accessories. You also need another ph one cord, which can be a standard pho ne cord that you might already have in your home or office. TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length.
Solve problems using Web Ser vices If you are having prob lems using Web Services, such as HP ePrint and Printer Apps, check the following: • Make sure the printer is conn ected to the Intern et using an Ethe rnet or wireless connection. NOTE: You cannot use these web fe atures if the printer is connected usin g a USB cable.
Solve problems using HP websites If you are having prob lems using HP websites from your compu ter, check the following: • Make sure the comput er that you are using is connected to the Internet. • Make sure the web browser meets the mi nimum system requirements.
• If you are connecting the printer using an Ethernet cable, m ake sure you are not connecting the printer using a phone cord or a crossove r cable to connect the printer to the network and that the Et hernet cable is securely connected to the printer.
The printer cannot create a unique fil ename using the assigned prefix and suffix or the filename prefix has not been set up correctly • The printer can create up to 9,999 files using the same prefix an d suffix. If you have scanned many file s to a folder, change the prefix.
NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. The computer where th e network fol der is located is turned off If you are using Fax to Network Fol der, make sure the computer selected to receive faxes is switched on at all times and connected to the network.
To enable the correct time to be reported on faxes duri ng Daylight Savi ngs Time, use the EWS to manually change the time zone used by the printer to one that reflects the correct time: Open the EWS. F or more information, see To ope n the embedded web server .
The printer cannot read ph otos on the memory device Check the mem ory device The memory device mi ght be corrupt. Solve wired (Ethernet) network problems TIP: You can visit the HP online suppo rt website at www.hp.com/go/custo mercare for information an d utilities that can help you correct m any common printer problems.
TIP: If you are using a compu ter running Windows, HP provides a tool called HP Home Network Diagnostic Utilit y that ca n help retrieve this information for some systems. To use this tool, visit the HP Wir eless Printing Center ( www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quic k Links section.
• Step 5: Make sure the wireless version of the printer is set as th e default printer driver (Windows only) • Step 6: Make sure your computer is not connected to your network over a Virtual Priva.
Click the AirPort icon in the menu ba r at the top of the screen. From the menu that appears, you can determi ne if the AirPort is turne d on and which wireless network your computer is connected to. NOTE: For more detailed in formation about your Ai rPort connection, click System Preference s in the Dock, and then click Network .
B: Check to see if you can access the EWS After you establish that th e computer and t he printer both have active connections to a network, you can verif y if they are on the same netw ork by opening the printer's EWS. For more information, see Embedded web server .
Mac OS X 1. Click System Preferences in the Dock, a nd then click Print & Fax . 2. Select the printer, an d then click Open Print Queue . 3. If the print job is on hold, click Resume .
For more inform ation, contact your network a dministrator or the person who set up the wireless network. After resolving the problems After you resolve any prob lems and have successfully connecte d the printer to your wireless network, com plete the following steps for your op erating system: Windows 1.
To print using Wireless Direct Printing To print using Wireless Direct Prin ting from a computer, be sure you’ve installed the HP printer software. To print using Wirele ss Direct Printing from a mobile device, make sure you have a print application in stalled on the mobile device.
• If you have change d any firewall settings from default, try going back to the de fault setting. • If your firewall has a setting calle d " trusted zone", use this setting when your computer is connecte d to your networ k. • If your firewall has a setting to "not show alert messages", you should disable this.
NOTE: To use the EWS, the printer must be connected to a netw ork using either an Ethernet or a wireless con nection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable. Check your web browser • Make sure the web browser meets the mi nimum system requirements.
Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working po wer outlet.
Make sure the printer is installed on the same subnet as the compute rs that use the printer. If the installation program cannot discover the print er, print the network configuration pag e and enter the IP address manua lly in the installation program.
If you need to call HP, it is often useful to print the printer status report b efore calling. 1. Printer Information: Shows printer information (such as the printer name, model number, serial numb er.
Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You shou ld perform the procedures in the following sections only when directed to do so for resolving print quality issue s.
To clean the printhead from HP Utility (Mac OS X) 1. Open HP Utility. For more informa tion, see HP Utility (Mac OS X). 2. In the Information An d Support section, click Clean Printheads . 3. Click Clean , and the n follow the onscreen instruct ions. To clean the printhead from the embedded we b server (EWS) 1.
To reinstal l the printhead 1. Make sure that the printer is turned on . 2. Open the ink cartridge access door. 3. Lift the latch handle on th e print carriage. 4. Remove the printh ead by lifting it up and then pullin g it out of the printer. 5. Make sure the latch hand le is raised, and then reinsert the p rinthead.
6. Carefully lower t he latch handle. NOTE: Make sure you lower the la tch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorre ctly seated ink cartridges and pro blems printing. The latch m ust remain down in order to correctly install th e ink cartridges.
1. General Information: Shows information about the current status and active connection type of the network, and other informat ion, such as the URL of the embedded w eb server.
To print the network configuration page from the printer con trol panel From the Home screen, touch (right arrow), and then select Setup . Touch Reports , and then sele ct Network Configuration Page . Clear jams Occasionally, media becomes jammed during a job.
To clear a jam Use these steps to clear a paper jam. 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from th e front of the printer can damage the print me chanism. Always access and clear paper jams through the duplexer.
c . Remove the ja mmed media from the bottom of the printer or from Tray 2. d . Reposition the printer on t op of Tray 2. 5. Open the ink cartridge access door.
3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removin g it from the rollers, check the rollers and wheels for torn pieces of paper that might rema in inside the printer. If you do not remove all the pieces of paper from the prin ter, more paper jams are likely to occur.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Thi.
Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer .
Ink cartridge w arranty information The HP cartridge warranty is applicable when the pro duct is used in its designated HP printer. This warranty does not cover HP ink products that h ave been refilled, remanufactured, refurbished, misused, or tampered with.
Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • N.
Feature Capacity Supply yields For more in formation on estimated ink cartridge yields, visit w ww.hp.com/go/ learnaboutsupplies/. Printer languages HP PCL 3 Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.
Network protocol specifications Network operating system compa tibility • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition .
Understand specifications for supported media Use the tables to determine the corre ct media to use with yo ur printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available as an option.
Media size Tray 1 Tray 2 Duplexer ADF A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches) DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) C5 Envelope (162 x 229 mm; 6.4 x 9 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.
Media size Tray 1 Tray 2 Duplexer ADF Photo 2L (127 x 178 mm)* 13 x 18 cm* Other media NOTE: Defining custom-size media sizes is only available in the HP printing software in Mac OS X. Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.
Tray Type Weight Capacity (25 mm or 1.0 inch stacked) Duplexer Plain and brochure 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 150 sheets of plain paper (tex.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Executive U.S. Statement 8.5 x 13 inch B5 A5 Cards Custom-sized media Photo media inch) Macintosh and Linux Envelopes 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.
• Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer an d uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model).
Microsoft Word, PowerPoint Image files, such as PNG, JPEG, TIFF, GIF, BMP NOTE: You might be able to use other types o f files with HP ePrint. However, HP cannot guarantee that they corre ct functionality with the printer because the y have not been fully tested.
Memory devic e specific ations This section contains the following topics: • Memory card specifications • USB flash drives Memory card specifications Specifications • Maximum recommended number .
Regulatory information The printer meets product requirements from regulatory agencie s in your country/region. This section contains the following topics: • FCC statement • Notice to users in Kor.
FCC statemen t FCC statem ent The Unit ed States F ederal C ommunications C ommission (in 4 7 CFR 1 5 . 1 05) ha s specif ied that the follo wing noti ce be brought to the attention of u sers of this pr oduct.
VCCI (Class B) compliance s tatement for users in Japan Notice to users in Japan about the power cord Noise e mission statement for Germany Geräusch emission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T .
The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW.
Notice to users of the U.S. teleph one network: FCC requirements Notice to users of th e U.S. telephone net work: FCC requirements This equipment com plies with FC C rules, P art 68. On this equipment is a label that contains, among other inf ormation , the FCC Registr ation Number and R inger Equi valent Number (REN) for this equipment .
Notice to users of the Cana dian telephon e network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C anadi an telephone n etwork Cet appar eil est conf orme au x spécif ications techni ques des équipements terminau x d’Industr ie Canada.
Regulatory information for wireless products This section contains the following regulatory information pe rtaining to wireless products: • Exposure to radio frequency radiation • Notice to users .
Regulatory model numbe r For regulatory identification purposes, yo ur product is assigned a Regulator y Model Number. The Regulatory Model Number for your product is SNPR C-1101-01. This regula tory number should not be confused with the marketing name (HP Officejet Pro 8600 e-All-in-One ser ies) or product number.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equi pment by users in private households in the European Union European Union Batter y Directive This produc t contains a batter y that is used to maintain data integrity of r eal time clock or product settings and is de signed to last the life of the product .
Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.
RoHS notices (China only) Toxic and hazardous s ubstance table RoHS notices (Ukraine only) Environmental product stewardship program 183.
Third-party licenses LICENSE.aes-pubdom--cr ypto ----------- ---------- /* rijndael-alg-fst.c * * @version 3.0 (Decemb er 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen <vincent.rijmen@esa t.kuleuven.ac.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
LibTomCrypt is public domain. As should all quality so ftware be. All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is w hy SAFER,C is shipped as disable d.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the followin g acknowledgment: "This product includes software developed by the Op enSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4.
notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL proje ct.
* * Disclaimer * * This source code is provided as is by Un icode, Inc. No claims are * made as to fitness for any particular purpose. No w arranties of any * kind are expressed or implied . The recipient agrees to determine * applicability of information provided.
The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The informatio n is subject to changes, visit the HP website ( www.hpshoppin g.com) for the latest updates. You may also make purchases through the website.
NOTE: Ink level warnings and indicators provide estim ates for planning purposes only. When you receive a low-ink warning message, consider having a replacement car tridge available to avoid possible printing delays. You do not need to replace cartridges un til prompted to do so.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your gettin g started guide for later use.
Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
• Answering machine: An answering machine that answers voice ca lls at the same phone number you use for fax calls on the pr inter. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the pr inter.
Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct ive rin g service Voice calls Computer dial-up modem Answering machine Voice mail servi ce Case J: Shared voice.
To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer , connect one end to your telephone wall jack, then connect the other end to the port labele d 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provid ed for your country/region.
To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the p ort labeled 1-LINE on the back of the printer.
Case D: Fax with a distinctive ri ng service on the same line If you subscribe to a distinctive ri ng service (through your telepho ne company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring setting ) after the number of rings you sele cted ( Rings to Answer setting).
3. Now you need to decide how you w ant the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automaticall y , it answers all incoming calls and receives faxes.
To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer , connect one end to your telephone wall jack, then connect the other end to the port labele d 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adap ter provided for your country/ region.
1 Telephone wall jack 2 Use the phone cord su pplied in the box with the printer to connect to the 1-LINE port. You might need to connect the sup plied phone cord to the adapter provided for your country/region . 3 Computer with modem To set up the printer with a computer dial-up m odem 1.
Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
To set up the printer with a computer DSL/ADSL mo dem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE o n the back of the printer.
To set up the printer on the same phone lin e as a computer with t wo phone ports Back view o f the printer 5 4 3 2 1 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to co nnect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1.
6. Now you need to decide how you w ant the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automaticall y , it answers all incoming calls and receives faxes.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, o r a parallel splitter which has two R J-11 ports on the front and a plug on the back.
Case I: Shared voice /fax line with answering mach ine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice ca lls at this phone number, set up the printer as descr ibed in this section.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the " OUT" port.
To set up the printer on the same phone lin e as a computer with t wo phone ports Back view o f the printer 1 3 2 7 6 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the " OUT" port.
You might need to connect the sup plied phone cord to the adapter provided for your country/region . 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
fax; if there are no fax tones, the printer stops monitoring the lin e and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL mo dem, follow these instructions to set up your fax.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to co nnect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 4 Computer with modem 5 Telephone To set up the printer on the same phone lin e as a computer with t wo phone ports 1.
Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium ( Dutch) www.hp.be/nl/faxconfig Belgium ( French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain ww w.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server , a configuration and status tool you access from your we b browser using an existing network connection to the printer.
Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic . 1. Touch (rig ht arrow), touch Setup , and then touch Network . 2. Touch Advanced Setup , then touch Link Speed . 3. Touch the number next to the link speed that matches your network hardwar e.
This section contains the following topics: • Create a firewall rule • Change the priority of firewall rules • Change firewall options • Reset firewall settings • Limitations to rules, templates, and services Create a firewall rule To create a firewall rule, complete the following steps: 1.
Item Limit NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. Maximum number of services you can add to the policy. For a given rule, only one address template and one service template can be added.
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password: • The wireless network name is the name of your wireless network. • The wireless password prevents other people from con necting to your wireless network without your permission.
NOTE: Only set up wireless using WPS if your wireless netwo rk uses WPA data encryption. If your wireless network uses WEP or is not using any encryption at all, use one of the other methods provided in this section to set up the printer on your wireless networ k.
NOTE: If you are changing to a wireless con nection, make sure that an Ethernet cable has not been connected to the printer. Connectin g an Ethernet cable turns off the printer's wireless capabilities. You might be prompted to temporarily connect a USB cable durin g the setup process.
Overview of secu rity settings To help improve the security of the wireless network and prevent un authorized access, the printer supports many common types of network authentication, includ ing WEP, WPA, and WPA2. • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection w hen you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible.
1. On the computer desktop, click St art , select Se ttings , click Control Panel , and then click Add/Remove Programs . - Or - Click Start , click Control Panel , and then double-click Programs and Features . 2. Select the printer name, and then click Change/Remove or U ninstall/Change .
E Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements.
About cookies The embedded web server (EWS) p laces very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit.
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a prob lem How do I? 231.
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the prin ter saves incoming fa xes to memory until the problem is resolved.
Solution 1: Reinstall the printhead. For instructions, see Reinstall the printhead CAUTION: The printheads contain electrical contacts that can be damaged easily. If the problem persists after you reinstall the printhead, contact HP support. For more information, see HP support.
Paper Mismatch The paper size or type selected in the printer driver does not match the pap er loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again.
To change the printer’s status, complete the following steps. 1. Click Start , point to Settings , and then click Print ers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printer s .
Ink cartridges depleted The cartridges listed in the message must be replace d to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For more information, see Replace the ink cartridges. Ink cartridge failure The cartridges listed in the message are damaged or have failed.
supplies. Click the button below the message to view Rew ards online. Rewards may not be available in all regions. WARNING! HP's ink cartridge warranty does not cover non-H P ink or cartridges. HP's printer warranty does not co ver repairs or service due to use of non-HP cartridges or ink.
Ink sensor warning The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the sensor may have failed. If the sensor has failed, it can no lo nger sense when your cartridges are very low on ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor print quality.
If there are no leaks, re-install cartridges and clo se the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP. Replace the ink cartridge Replace the indicated ink cartridge. For more information, see R eplace the ink cartridges.
Index Symbols/Numerics (ADF) automatic document feeder clean 34 feeding problems, troubleshoot 34 A accessibility 3, 10 accessories installation 29 printer status report 148 turn on and off in driver .
dial-up modem shared with fax (parallel phone systems) 204 shared with fax and answering machine (parallel phone systems) 212 shared with fax and voice line (parallel phone systems) 207 shared with fa.
voice mail, set up (parallel phone systems) 203 wall jack test, failed 118 Fax screen 16 Firewall configure 143 firewall settings 220 firewalls, troubleshoot 99 FoIP 80 fonts supported 162 forwarding .
MMC memory card insert 28 model number 148 modem shared with fax (parallel phone systems) 204 shared with fax and answering machine (parallel phone systems) 212 shared with fax and voice line (paralle.
processor specifications 162 pulse dialing 78 Q quality, troubleshoot copy 110 scan 114 R radio interference reducing 227 regulatory information 178 radio, turn off 219 rear access panel clear jams 15.
speed dial send fax 61 status network configuration page 152 printer status report 148 status icons 15 storage devices USB flash drives supported 171 streaks, troubleshoot copies 111 scan 116 stripes .
view network settings 219 voice mail set up with fax (parallel phone systems) 203 set up with fax and computer mo dem (parallel phone systems) 216 voltage specifications 170 volume fax sounds 79 W wal.
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P odręcznik użytk o w nik a © 20 1 1 Hewlett-P ack ard De velopment C ompany , L.P . www .hp.com/go/c ustomer care.
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