Gebruiksaanwijzing /service van het product CN583A#B1H van de fabrikant HP (Hewlett-Packard)
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OFFICEJE T 67 0 0 Us er Gui de.
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HP Officejet 6700 e-All-in- One series User Guide.
Copyright information © 2012 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 1/2012 Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice.
Contents 1 Get started Accessibility......................... ................................................................ ......................... ..............9 Eco............... ..................... .......................... ..............
Print brochures...................................................................................... .......................... .........30 Print brochures (Win dows)....................................................................................
Receive a fax................. ............................................ .................................... ................. ..... .....51 Receive a fax manually ............................................. .....................................
Use Web Services..................................................... .......................................................... .....70 HP ePrint....................................................................... .................................
Solve scan problems............................................................................................................ ....99 Scanner did nothing.................... ................................ ............................ ..............
Printer specifications............................................................................ ............................. .....139 Physical specificat ions.... ................................ .............................. ....................
Environmental product stewar dship program ......................... ................................................157 Paper use........................................................................................... .............................
DN e t w o r k s e t u p Set up the printer for wire less communication................. .................................... ...................196 Before you begin......................................................................................
1 Get started This guide provides d etails about how to use the print er and how to resolve probl ems. • Accessibility • Eco • Understand the prin ter parts • Use the printer contro l panel .
Eco Hewlett-Packard is committ ed to providing quality products in an environmen tally sound manner. Design for recycling has been incorporated into this product. For more information, see En vironmental product stew ardship program. HP is committed to he lping custom ers reduce their en vironmental footpr int.
Understand the printer parts This section contai ns the following topi cs: • Front view • Printing supplies area • Back view Front view 1 2 3 5 6 8 4 9 7 10 11 1 Automatic document feeder ( ADF).
Printing supplie s area h 2 3 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhea d damage. Avoid removing suppl ies for extended periods of t ime.
Use the printer control panel This section contai ns the following topi cs: • Overview of buttons and lights • Control panel displ ay icons • Change printer settings Overview of b uttons and lights The following d iagrams and related tables provide a quick reference to the printer control panel feat ures.
Control pa nel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal st rength is indicated by the number of curved lines. This is for infrastructure mode. For more in formation, see Set up the printer for wire less communication.
TIP: If the print er is connected to a computer, you can al so change the printer settings using HP sof tware tools available on your computer, su ch as the HP printer software, HP Util ity (Mac OS X), or the EWS. Fo r more information about t hese tools, see Printer managem ent tools.
HP Digital Solutions The printer inclu des a collection of digital solut ions that can help you simpl ify and stream line your work. Scan to Computer You can simply walk up to the printer, touch a button on the control panel, and either scan documents directly to a comput er or quickly share them with business partners as e-mail attachments.
Depending on your cou ntry/region, some of these papers might not be availab le. HP Brochure Paper HP Professional Paper These papers are glossy-coated or matte-coated on both sides for two- sided use.
Recommended papers for photo printing For the best print quali ty, HP recommends usin g HP papers tha t are specifically designed for the type of project you are printing. Depen ding on your count ry/region, some of these papers migh t not be availa ble.
◦ Media with cutout s or perforations ◦ Media that is hea vily textured, embossed, or does n ot accept ink well ◦ Media that is too lightweight or stretch es easily ◦ Media that contains staples or clips NOTE: To scan, copy, or f ax documents that contai n pages that do not con form to these guideline s, use the scanner glass.
Load an original in the automatic docu ment feeder (ADF) You can copy, scan, or fax a docume nt by placing it in the automa tic document feeder (ADF). CAUTION: Do not load pho tos in the ADF; this might caus e damage to your pho tos. Use only media that is sup ported by the printer.
Load media This section provides inst ructions for loading media int o the printer. This section contai ns the following topi cs: • Load standard -size media • Load envelop es • Load cards and photo paper • Load custom-size me dia Load standard-s ize media To load standard-size med ia Use these instructions to load standard media.
5. Lower the output tray. 6. Pull out the tray extender. Load envelop es To load envelop es Use these instructi ons to load an envelope. 1. Lift the outpu t tray. 2. Slide out the pa per width guides in the input tray as far as possible. NOTE: If you are loading large r sized envelopes, pull up the front e dge of the input tray to extend it.
5. Lower the output t ray. 6. Pull out the tray e xtender. Load cards and ph oto paper To load car ds and photo paper Use these instructions to load photo paper. 1. Lift the o utput tray. 2. Slide out th e paper width guide in the i nput tray as far as pos sible.
Load custom-s ize media To load c ustom-siz e media Use these instructi ons to load custom-size media. CAUTION: Use only custom-siz e media that is su pported by th e printer. For more information, see M edia specifications . 1. Lift the outpu t tray.
▲ Insert the USB storage device. NOTE: If your USB device do es not fit into this port due to si ze limitat ions, or i f the connector on the device is shorter th an 11 mm (0.43 in), you will need to purchase a USB extension cab le in order to use your device wi th this port.
3. Clean the glass by u sing a soft, lint-free cloth that has been spr ayed with a mild glass cleaner. Dry the glass w ith a dry, soft, lint-free cloth . CAUTION: Use only glass cleane r to clean the scanner glass. Avo id cleaners that contai n abrasives, acetone, b enzene, and carbon tetr achloride, all of which can damage the scanner glass.
cover to access the pick assemb ly inside the autom atic document feeder, clean the rollers or separator pad, and the n close the cover. To clean the roll ers or separator pad 1. Remove all orig inals from the docume nt feeder tray. 2. Lift the autom atic document feeder cover (1).
TIP: To enable the printer to automatically check for updat es, touch Settings , touch Product Updat es , touch Auto Upda te , and then touch Automatically . Turn off the printer Turn the printer of f by pressing (Po wer) button lo cated on the printer.
2P r i n t Most print settings a re automatically handled by th e software application. Change the settings manuall y only when you want to change p rint quality, print on spe cific types of paper, or use special featu res. For more information about selecting th e best print media for your document s, see Select print media.
3. Make sure th e printe r you want to use is sele cted. 4. To change settings, click the button that opens the Properties dialog box. Depending on your sof tware application, th is button might be calle d Prop erties , Options , Printer Setup , Printer , or Preferen ces .
3. Make sure the printer you want t o use is selected. 4. To change setting s, click the button that open s the Properties dialog box. Depending on your sof tware application, this butto n might be called Properti es , Options , Printer Setup , Printer , or Prefer ences .
Print on enve lopes (Windows) 1. Load envelopes print -side down in the tray. Fo r more information, see Loa d media. 2. On the File menu in your software ap plication, click Print . 3. Make sure th e printe r you want to use is sele cted. 4. To change settings, click the button that opens the Properties dialog box.
Print photos on photo paper (Window s) 1. Load paper in the tra y. For more information, see Load media. 2. On the File menu in your software application , click Print . 3. Make sure the printer you want t o use is selected. 4. To change settings, cli ck the option that opens the printer Properties dialog box.
7. If necessary, change the ph oto and color options: a . Click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adj ustments to the image. • Basic: Automatically focuses the im age; moderately adjusts image sharpness.
7. Under Destination Paper Size , click Scale to fit paper size , and then se lect the custom size. 8. Select any other print set tings that you want, and the n click Print to begin pri nting. Set up custom sizes (Mac OS X) 1. Load paper in the tra y.
6. In the Borderless Printi ng option, click Print Borderless , and then click the OK button. 7. In the Media drop-down list , select the appropriate pape r type. 8. Click OK , and then click Print or OK to begin pri nting. Print borderles s documents (Mac OS X) 1.
3. With a document op en, click Print on the File menu, and then unde r the Print on Both Sides options on the Layout tab, select ei ther Fl ip on Long Ed ge or Flip on Short Edge . 4. Change any othe r settings, and then cl ick OK . 5. Print your document.
3 Scan You can use the printe r’s control panel to scan documen ts, photos, and other orig inals and send them to a varie ty of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP softw are provided with the printer or TWAIN -compliant or WIA-compliant prog rams.
1. Load your original print -side down in the right -front corner of the glass or in t he ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic docu ment feeder (ADF). 2. Touch Scan , and then select Computer .
NOTE: If you are unable to open Web scan in the EWS, your network administrator might have turned it off. For more information , contact your network a dministrator or the person who set up your network. For more information, see Embedded we b server.
Or Select the Save as PDF shortcut from the list, and then select Searchabl e PDF (.p df) from the File Type drop-down menu. 4. To start the scan, click Scan , and then follow the onscreen instructions. Mac OS X 1. Load your original print -side down in the right -front corner of the glass or in t he ADF.
• Make sure the text on the d ocument is clear. To successfully convert the d ocument to editable text, the ori ginal must be clear and of high quality. Th e following conditions can ca use the software to not convert t he document successfully: ◦ The text on the origi nal is faint or wrinkled.
4C o p y You can produce high-quality co lor and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a documen t when a fax arrives, the fax is stored in the printer's memory until the cop ying finishes. This can reduce the number of fax pages stored in memory.
You can use these setti ngs for single copy j obs, or you can save setting s to be used as defaults for future jobs. To change copy setti ngs for a single job 1. Touch Copy . 2. Select the copy funct ion settings you want to change. 3. Touch Start Bl ack or Start Color .
5F a x You can use the printer t o send and receiv e faxes, including color faxes. You can schedule faxes to be sent a t a later time and set up speed-dials to send faxes quickly and easily to frequent ly used numbers.
TIP: You can also send a fax manual ly from a phone or by using monito r dialing. These features all ow you to control the pace of yo ur dialing. They are also usefu l when you want to use a calling card to charge t he call and you have to respond t o tone prompt s while dialing.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in y our software ap plication , click Print . 3. Select the printer t hat has “(Fax)” in the name. 4. Select Fax Recipi ents from the pop-up men u below the Orien tation setting.
4. If the recipient answers the telephone, you can engage in a conversati on before sending your fa x. NOTE: If a fax machine answers the ca ll, you will hear fax tones from t he receiving fax machine . Proceed to the next step to transmit t he fax. 5.
you can immedia tely remove the originals from the docum ent feeder tray or scanner glass. NOTE: You can onl y send a black -and-whit e fax from memory. To send a fax from memory 1. Load your origina ls. For additional i nformation, see Load an origina l on the scanner glass or Lo ad an original in the automati c document feeder (ADF).
To cancel a sche duled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax , and then select Fax Options or Fax Settings . 2. Touch Cance l Scheduled Fax . Send a fax to multiple re cipients You can send a fax to mult iple recipients at once by group ing individual speed dial entries into group spe ed dial entries.
Receive a fax You can receive faxes automatically or manuall y. If you turn off the Auto Answer op tion, you must receive faxes manu ally. If you turn on the Auto Answ er option (the defa ult setting).
4. If you are currently o n the phone with the sender, inst ruct the sender to press Start on their fax machine. 5. When you hear fa x tones from a sending fax machine, do th e following: a .T o u c h Fax , and then select Start Black or Start Color .
NOTE: After the memory becomes ful l, the oldest, printed faxes are overwr itten as new faxes are received . If all the stored faxes are unprinted , the printer does not receive any fax calls until you print or del ete the faxes from memory. You might also want to delete the fa xes in memory for security or privacy purposes.
4. Touch On (Print an d Forward) to print and forward the fa x, or select On (Forward) to forward the fa x. NOTE: If the printer is not able to forward the fax to the designated fa x machine (for example, if it is not turned on), the printer prints the f ax.
numbers to determin e if the call should be blocked. If the number matches a number i n the blocked fax numbers l ist, the fax is not printed. (T he maximum number of fax num bers you can block varies by model.) NOTE: This feature is not supp orted in all coun tries/regions.
Print a Junk Fax Rep ort Use the fol lowing procedure to print a list of blocked junk fax num bers. To print a Junk Fax Report 1. Touch (right arrow), and then touch Setup . 2. Touch Fax Setup , and then touch Basic Fax Setup . 3. Touch Junk Fa x Blocker .
To set up Fax to Mac (Mac OS X) 1. Open HP Utility. For more inf ormation, see HP Utility (Mac OS X) . 2. Click the Applications icon on the HP Utility toolbar.
TIP: In addition to cre ating and managing speed-dial en tries from the printer’s contro l panel, you can also use tools available on your compute r, such as the HP software included with the pri nter and the printer’s embedded web se rver (EWS). For more information, see Pri nter management tools.
1. On the printer’s cont rol panel, touch (ri ght arrow), and then touch Setup . 2. Touch Fax Setup , and th en select Speed Dial Setup . 3. Touch Group Sp eed Dial , and then touch an unused entry number. 4. Touch the speed-di al entries you want to include in t he group speed-dial entry, an d then touch OK .
• Set the fax speed • Set the fax sound volume Configure th e fax header The fax header prints your name and fax number on the top of eve ry fax you send. HP recommends that you set up the fax header by using the HP software provi ded with the printer.
monitors the line. If the print er detects fax tones, it receives the fax. If the call is a voice call, the answering machine re cords the inco ming message. To set the number of ri ngs before answering 1. Touch (right arrow), and then touch Setup . 2.
5. A message appears statin g that this setting shou ld not be changed unless you h ave multiple numb ers on the same telephone li ne. Touch Yes to continue. 6. Do one of t he following: • Touch the ring pa ttern assigned by your telephone compa ny to fax calls.
If you use one of the follow ing, setting the fax speed to a slower spee d might be required: • An Internet phone service • A PBX system • Fax over Internet Prot ocol (FoIP) • An integrated services digital network (ISDN) service If you experience prob lems sending and receiving faxe s, try using a lower Fax Speed .
NOTE: HP does not guaran tee that the printer will b e compatible with all d igital service lines or p roviders, in all digit al environments, or with all digital-to-analog converters. It is alw ays recommended that you discuss with the telephone company directly for the correct setup options based on their line services provi ded.
NOTE: Ensure that the prin theads and ink cartridges a re in good conditions and installed properl y. For more information, see Work with in k cartridges.
Print fax error repor ts You can configure the pri nter so that it automatically pr ints a report when there is an error during tra nsmission or re ception. To set the printer to print fax error reports autom atically 1. Touch (right arrow), and then touch Setup .
Print the details of the last fax transaction The Last Fax Transactio n report prints the details of the last fa x transaction to occur. Details include th e fax number, number of pages, and the fax status. To print the Last Fax T ransaction report 1.
6 Web Services The printer offers innova tive, web-enabled solutions tha t can help you quickly access the Internet, obtain documents, a nd print them fa ster and with less hassle—and all without using a compute r.
Set up Web Services To set up Web Services, complete the following step s. NOTE: Before you set up Web Services, ma ke sure you are connected to the Internet usin g either a wired (Ethernet) o r wireless connection.
Set up Web Services using the embedd ed web server You can use the printe r’s embedded web server (EWS) to set up and manage Web Services. To set up W eb Services, compl ete the foll owing steps: 1. Open the EWS. For more in formation, see Embed ded web server.
From the Home screen, touch (HP ePrint). The email address fo r the printer appears on the displ ay. TIP: To print the ema il address, touch Print . Turn off HP ePrint To turn off HP ePrint, complete the following ste ps: 1. From the Home screen, touch (HP ePrint), a nd then touch Settings .
Remove Web Services To remove Web Services, comp lete the following steps: 1. On the printer’s control panel display, touch (HP e Print), and then touch Settings .
7 Work with ink cartridges To ensure the best print q uality from the printer, you need to perform some simple maintenance pr ocedures. This section provid es guidelines for handling the ink cartridg es, instructions for re placing the ink cartridges, and aligning and cleanin g the printhead.
Check the estimated ink levels You can check the estima ted ink levels from the pri nter software or from the printer control panel. For info rmation about using these too ls, see Printer managemen t tools and Use the printer co ntrol panel.
Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not al ready have replacement ink cartridg es for the printer, see HP supplies and accessories. NOTE: At this time, some portions of the HP web site are avai lable in Engl ish only.
Make sure that yo u in sert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. Repeat steps 3 throug h 5 for each ink cartridge you a re replacing.
If you are concerned about providing this anonym ous information, you can m ake this information in accessible by turning off the memory chip's ab ility to collect the printer's usage information : To turn off usage informati on collection 1.
8 Solve a problem The informatio n in this section suggests solutions to comm on problems. If your printer i s not operating co rrectly and these suggestion s did not solve your problem, try using one of the followin g support services to obtain assistan ce.
Obtain electronic suppo rt To find su pport an d warranty infor mation, go to the H P web site at www.hp.com/go/ customercare. Th is website provides informat ion and utilities that can he lp you correct many common print er problems.
• Messages that appe ar when the situation occu rs • Answer s to these qu estions: ◦ Has this si tuation happened before? ◦ Can you re-creat e it? ◦ Did you add any new hardware or software .
For the most current li st of telephone support num bers, see www.h p.com/go/ customercare. Th is website provides informat ion and utilities that can he lp you correct many common printe r problems.
After the phone sup port period After the phone support period, help is available from HP at an additional cost. Help may also be availab le at the HP online support web site: www.hp.com/go/customercare. This website provides inf ormation and utilities that ca n help you correct many common prin ter problems.
• Blank or partial page printed • Something on the pag e is missing or incorrect • Placement of the t ext or graphics is wrong The printer shuts down unexpecte dly Check the power and p ower connections Make sure the printer' s power cord is connected firmly to a functioning power outlet.
correctly. To resolve this, unin stall the HP software compl etely, and then reinstall the HP software. For more information, see Unin stall and reinstall the HP software. Check the cable conn ections • Make sure both ends of the USB cable or Ethernet cable are secure.
NOTE: The printer can op erate with one or more deplete d cartridges. However, printing with dep leted cartridges slows the printer and affects the quality of printed documents. If the black ca rtridge is depleted, blacks are not as dark. If a color cartridge is deple ted, output is in grayscale .
Check the me dia settings • Make sure you select the correct print quality settings in the printer driver for the med ia loaded in the trays. • Make sure the page set tings in the printer driver match the pa ge size of media loaded in the tr ay.
Check the media size • Content on a pag e might be cut off if the docum ent size is larger than the m edia that you are usin g. • Make sure the media size selected in the printer driver match the size of media loaded in the tray.
NOTE: HP cannot guaran tee the quality or rel iability of non-HP sup plies. Printer service or repairs re quired as a result of using a non-HP sup ply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.
Solution 3: Ch eck the pape r loaded in the inp ut tray Solution: Make sure the paper is load ed correctly and that it i s not wrinkled or too thick. • Load paper wit h the print side facing dow n. For example, if you a re loading glossy photo paper, load t he paper with the glossy side down.
Solution 5: Check the print settings Solution: Check the pri nt settings. • Check the print settings to see if the color settings are inco rrect. For example, check to see if the do cument is set to print in grayscale.
6700 6700 If defects are see n on the Print Quality Diagnost ic report, follow the steps belo w: 1. If the lines in Test Pattern 1 are not straight and connected, align the print er. For more information, see Align th e printhead. 2. If you see white line s in any of the color blocks in Test Patt ern 2, clean the printhead.
prints, a Print Q uality Diagnostic page can help you determine if the printin g system is working correctly. Solution 7: Contact HP suppor t Solution: Contac t HP support for service. If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support.
To clean the printhea d from the control panel 1. Load Letter, A4, or Legal unused p lain white paper i nto the main input t ray. For more information, see Load standard-size media. 2. Touch (right arrow), and then touch Setup . 3. Touch Tool s , and th en touch Clean Printhead .
3. From the Device Servic es tab, cli ck the icon to the left of Align Printheads . 4. Follow the onscree n instructions. To align the printhead from HP Utility (Mac OS X) 1. Load Letter, A4, or Legal unused plain white paper into the m ain input tray.
Media is not coming out correctl y • Make sure the out put tray extender is fully extended; otherwise, printed p ages may fall off the printe r. • Remove excess media from the ou tput tray. There is a limit to the nu mber of sheets the tray ca n hold.
Solve copy problems If the followi ng topics do not help, see H P support for information about HP support. • No copy came out • Copies are b lank • Documents are missing or faded • Size is re.
Documents are missing or faded • Check the media The media might not meet Hewlett-Packard me dia specifications (for exa mple, the media is too moist or too rough).
Copy defects are app arent • Vertical white or faded stripes The media migh t not meet Hewlett-Packard media spe cifications (for example, t he media is too moist or to o rough). For more information, see Media specifications. • Too light or dark Try adjusting th e contrast and copy-quality setti ngs.
Paper mismatch Check the setting s Verify that the loaded media size and type matches the cont rol panel settings. Solve scan problems TIP: You can visit t he HP online support websi te at www.hp.com/go/custo mercare for information and utilities that can h elp you correct many common p rinter problems.
Part of the docume nt did not scan or text is missing • Check the original ◦ Make sure that you load ed the original correctly. For more information, see Load an original on t he scanner glass or Load an orig inal in the automatic docum ent feeder (ADF ).
◦ If you are using a separate OCR (optical charact er recognition) program, the OCR program might be linked to a word-processi ng program that does not perform OCR tasks.
◦ Make sure that the re solution and color settings are correct f or the type of scan job. ◦ For best results, use the scanner glass for sca nning rather than the ADF.
• Unwanted lines Ink, glue, correction fluid, or an unwanted substanc e might be on the scanner gl ass. Try cleaning the scanner glass. Fo r more information, see Maintain th e printer.
This secti on contains the following top ics: • The "Fax Hardware Test" fail ed • The "Fax Conne cted to Active Telephone Wall Jack" te st failed • The "Phone Cord Conne.
The "Fax Connecte d to Active Telephone Wall Jack" test failed Solution: • Check the conne ction between the telephon e wall jack and the printer t o make sure the phone cord is secure. • Make sure you use the phone cord that came with the printer.
Figure 8-1 Ba ck view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 2. After you have conn ected the phone cord to the port labe led 1-LINE, run the fax test again to make sure it passes and the printer is ready for f axing.
port labeled 1-LI NE on the back of the printer, and the o ther end to your telephone wall jack, as shown in t he illustration. 1 2 1 Telephone wall jack 2 Use the phone cord sup plied in the box with.
The "Dia l Tone Dete ction" te st failed Solution: • Other equipment , which uses the same phone line as the printe r, might be causing the test to fail . To find out if other equipment is cau sing a problem, disconnect everything from th e phone line, and then run the te st again.
The "Fax Line Condi tion" test failed Solution: • Make sure you connect the printer to an analog phone line or you can not send or receive faxes. To check if yo ur phone line is digital, connect a regular analog phone to the li ne and listen for a dial tone.
example, you canno t use the printer for faxing if an extension phone is off the h ook, or if you are using a co mputer dial-up modem to send email or access the Internet. The printer is hav ing problems sending and receiv ing faxes Solution: Make sure the p rinter is turned on.
that carries pho ne accessories. You also need another phone cord, whic h can be a standard phone cord that you might already have in your home or office . • Try connecting a w orking phone and phone cord to the telephone wall jack that you are using for the p rinter and check for a dial tone.
The printer is having problems sending a manual fax Solution: NOTE: This possible solu tion applies only in the countries/regio ns that receive a 2-wire phone cord in t he box with the printer, includ.
The printer cann ot receive faxes, but can send fax es Solution: • If you are not using a disti nctive ring service, check to make sure that the Distinctive Ring feature on the print er is set to All Rings . For more information, see Change the answer rin g pattern for distinctive ring.
◦ Disconnect the answ ering machine and then try receiving a f ax. If faxing is successful without the answering machine, t he answering machine might be causing the problem . ◦ Reconnect the a nswering machine and record yo ur outgoing message agai n.
Fax tones are reco rded on my answering mac hine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting th e answering machine directly to th e printer as described in Case I: Shared voice/fa x line with answe ring machine.
The computer canno t receive faxes (Fax to PC and F ax to Mac) Cause: The computer selected to re ceive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are con figured for setup and receiving f axes and one of them may be switched off.
• If you are using H P ePrint, check the followin g: ◦ Make sure the printer’s email address is correct. ◦ Make sure that the print er’s email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sendi ng might not print.
◦ Inspect the ends of th e memory device for dirt or material that closes a h ole or spoils a metal co ntact. Clean the contac ts with a lint-free clot h and small amounts of isopropyl a lcohol. ◦ Make sure that the mem ory device is working correctly by test ing it with other devices.
Solve wireless problems This section provides inf ormation about solvin g problems you might encounter when connecting the printer t o your wireless network. Follow these sug gestions in order, starting w ith those listed in t he “Basic wireless troubleshootin g” section.
TIP: If the Wireless Network Test indicate s the signal is wea k, try moving the prin ter closer to the wire less router. Advanced wireles s troubleshooting If you have tr ied the steps provided in Ba.
To check a wirel ess connection 1. Make sure that your compu ter's wireless has been turned on. For mo re information, see the documentat ion that came with your computer. 2. If you are not using a uni que network name (SSID), then it is possi ble that your wireless computer could b e connected to a nearby network that i s not yours.
A: Make sure the printer is on the network 1. If the printer supp orts Ethernet networking and is connected to an Ethernet netw ork, make sure an Ethernet cable is not plugged into th e back of the printer. If an Et hernet cable is plugged into the back, then wirele ss connectivity is disa bled.
If you are able to access the EWS, but ar e still unable to use the printer even wi th the firewall turned off, try enabling the firewall softw are to recognize the printer. F or more information, see the documentation provi ded with your firewa ll software.
you have difficul ties printing or connecting to the printer, make sure the correct version of the printer driver is set as t he default. 1. Click Start , and then click Printers or Printer s and Faxes or Devices and Printers . - Or - Click Start , click Control Panel , and then double-click Printers .
Mac OS X 1. Open HP Utility. For more inf ormation, see HP Utility (Mac OS X) . 2. Click the Applications ico n on the toolbar, double-click HP Setup Assistant , and then follow the onscreen instructi ons.
NOTE: At this time, some portions of this site are no t available in all languages. Solve printer management problems This section provides solutions to comm on problems that involve managing the printer.
Check the pr inter IP addre ss • To check the IP address of the printer, ob tain the IP address by print ing a network configuration pag e. Touch (right arrow), touch Setup , touch Network , and then touch Print Network Settings . • Ping the printer u sing the IP address fr om the com mand prompt (Windows) or from Network Utility (Mac OS X).
Check the ink cartridges Make sure that all of th e ink cartridges are firmly installed and aligned in their correct, color-coded slot. A correctl y installed ink cartridge should not move when pulle d slightly. The printer cannot work if all the ink cartridges are not installed.
◦ Make sure the printer is inst alled on the same subnet as the computers th at use the printer. ◦ If the installa tion program cannot discover the printer, print the networ k configuration pa ge and enter the IP address manually in the installation progra m.
If you need to call H P, it is often useful to print the printer status report before call ing. 1 2 3 1. Printer Information: Shows printer inform ation (such as the printer name, mode l number, seria.
help troubleshoot network connectivity problems . If you need to call HP, i t is often useful to print this page before callin g. 1 2 3 4 1. General Inform ation: Shows information about the cu rrent status and active connection type of the network, and other information, such as the URL of the embedded we b server.
• SLP : Service Location Protocol (SLP) is an Internet standard network p rotocol that provides a fram ework to allow net working appl ications to discover the existence, locat ion, and configuration of ne tworked services in enterprise networks.
To clear a j am inside the pri nter 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the print er can damage the print mechanism. Alwa ys access and clear paper jam s through the automatic two-sided printi ng accessory (duplexer).
c . Move the carriag e to the left, locate any jammed me dia inside the printer on the right side of the carriage, free any paper scraps or wrinkl ed media, and pull th e media towards you th rough the front of the printer. WARNING! Do not reach into the printer when it is turned on and the carriage is stuck.
3. Gently pul l the pape r out of the roll ers. CAUTION: If the paper tears when you are removi ng it from the rollers, check the rollers and wheels fo r torn pieces of pape r that might remain inside the printe r. If you do not remo ve all the pieces of paper from the printer, more paper jams are likely to occur.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Thi.
Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer .
Ink car tridge warr anty informa tion The HP cartridge warra nty is applicable when the pr o duct is used in its designated HP printing . This warranty does not cover HP ink products that have b een refilled, remanufactured, refurb ished, misused, or tampered with.
Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • N.
Feature Capacity Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Let ter Gothic, Letter Gothic Italic. Duty cycle Up to 12,000 pages per month Printer control panel langu age support Language availability varies by country/region.
• Citrix XenServer 5.5 • Mac OS X v10.5, v10.6, v10.7 • Microsoft Windows 2003 Server Terminal Services • Microsoft Windows 2003 Server Terminal Serv ices with Citrix Presentation Ser ver 4.0 • Microsoft Windows 2003 Server Terminal Serv ices with Citrix Presentation Ser ver 4.
Understand supporte d sizes Media size Input tray ADF Duplexer Standard media sizes 10x15c m* 2L U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches)* U.
Media size Input tray ADF Duplexer Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.
* These sizes can be used for borderless printing. ** The printer is compatible with plain and inkjet hagaki fro m Japan Post only. It is not compa tible with photo hagaki from Japan Post.
Set minimum m argins The document margins must match (or exceed) th ese marg in settings in portrait orientation. 1 2 2 3 4 1 3 4 Media (1) Left margin (2) Right margin (3) Top margin (4) Bott om margin U.S. Le tter U.S. Legal A4 U.S. Executive U.S. Statement 8.
• Several kinds of media requir e a specific orientation when yo u print on both sides of a pag e. These include letterhead, p reprinted paper, and p aper with watermarks and prepunche d holes. When you print from a computer running Windows, th e printer prints the first side of the media first.
Scan specificatio ns • Integrated OCR software automatically converts scanne d text to editable text • Twain-compliant interface (Windows) and Im age Capture-complian t interface (Mac OS X) • Re.
Electrical specific ations Power supply Universal power adapter (external) Power requirements Input voltage: 100 to 240 VAC, 50/60 Hz Output voltage: +32V/+12V at 1094 mA/250 mA Power consumptio n 26.
Regulatory information The printer meets product requirements from r egulatory agencies in your country/reg ion. This section contains the following topics: • Regulatory Model Number • FCC stateme.
FCC statement FCC sta tement The Unit ed States F ederal C ommunications C ommission (in 4 7 CFR 1 5 . 1 05) has s pecif ied that the follo wing noti ce be brought to the attenti on of users o f this product .
VCCI (Class B) compl iance statement for users in Japan Notice to users in Ja pan about the power cord Noise emis sion statem ent for German y Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 1 9 LED indicator sta tement LED indicator s tatement The displa y LEDs meet the requir ements of EN 60 82 5- 1 .
Notice to users of th e U.S. telephone network: F CC requirements Notice to users of th e U.S. telephone n etwork: FCC requirements This equipmen t complies with FC C rules, P ar t 68. On this eq uipment is a label that contains, among other inf ormation , the FCC Registr ation Number and R inger Equi valent Number (REN) for this equipmen t.
Notice to users of the Canadia n telephone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C anadi an telephon e network Cet appar eil est conf orme au x spécif ications tec hniques des équipements ter minaux d’Industr ie Canada.
European Union Regulatory Notice Products bearing the C E marking comp ly with the following EU Dire ctives: • Low Voltage Directive 2006/95/EC • EMC Directive 2004/108/EC • Ecodesign Directive 2009/125/EC, where applicable CE compliance of this produc t is valid only if powered with the correct CE-marked AC adapter provided by HP.
Regulatory informati on for wireless products This section contains the following regulatory informatio n pertaining to wireless prod ucts: • Exposure to radio frequ ency radiation • Notice to use.
Notice to users in Taiwan Appendix A 156 Technical information.
Environmental product stewardship prog ram Hewlett-Packard is committed to providing qua lity products in an environmentally sound manner . Design for recycling has be en incorporated into this prod uct. The number of materia ls has been kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equ ipment by users in private househ olds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste.
Power co nsumptio n Hewlett-Packard printing and imaging equipmen t mark ed with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’ s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.
EU battery dire ctive European Union Batter y Directive This produc t contains a battery that is used to maintain data integrity of real time c lock or product settings and is desi gned to last the life of the product . Any attempt to servi ce or replace this battery should be performed by a qualifi ed service technic ian.
RoHS notices (China only) Toxic and hazardo us substance table RoHS notices (Ukraine onl y) Environmental product stewardship p rogram 161.
Third-party licenses LICENSE.aes-pubdom--crypto ------------ --------- /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be> * @author Antoon Bosselaers <ant oon.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTIC ULAR PURPOSE AND NON INFRINGEMENT.
This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscap es SSL. This library is free for commercial and non-commercial use as lon g as the following conditions are ahea red to.
ARISING IN ANY WAY OUT OF THE USE OF TH IS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed . i.e . this code cannot simply be copied and put under another distribution licence [including the GNU Public Licen ce.
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIREC T, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQ UE NTIAL DAMAGES (INC LUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF U.
"This product includes software developed b y the OpenSSL Project for use in the OpenSSL Toolkit ( http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'&ap.
* may be used to endorse or promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' A.
Third-party lic enses 169.
B HP supplies and accessories This section provides information on HP sup plies and accessories for the printer. The information is subject to changes, visit the HP web site ( www.hpshopping.com) for the latest updates. You may also make purchases through the w eb site.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consi der h aving a replacement car tridge available to avoid possible printing delays. You do not need to replace cartr idges until prompted to do so.
C Additional fax setup After completing all the steps in the gettin g star ted guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use.
Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone syste m y ou have (serial or parallel), check with your telephone company.
• Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscripti on through your telephone company at the same number you use for fax calls on the printer.
Other equipment or service s sharing your fax line Recommended fax setup DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answer ing machine Voice mail service Case J: Shared voice.
To set up the printer with a separate fax line 1. Using the phone cord supplied in the b ox with the printer, connect one end to your telephone wall jack, then connect the other end to the po rt labeled 1-LINE on the ba ck of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phon e cord to the adapter provided for your country/regio n. To set up the print er with DSL 1. Obtain a DSL filter from your DSL provider.
Case D: Fa x with a distin ctive ring service on the same lin e If you subscribe to a distinctiv e ring service (through your tel ephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.
3. Change the Distinctive Ring setting to match the pattern that the telephone compan y assigned to your fax number . NOTE: By default, the printer is set to answer all ring patter ns.
To set up the printer with a shared voice/fax line 1. Using the phone cord supplied in the b ox with the printer, connect one end to your telephone wall jack, then connect the other end to the po rt labeled 1-LINE on the ba ck of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Back view o f the printe r 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phon e cord to the adapter provided for your country/regio n. To set up the printer with voice mail 1.
NOTE: If you have a computer dial-up modem, your computer dial-up modem sha res the phone line with the printer. You cannot use both yo ur mo dem and the printer simultan eously. For example, you cannot use the printer for faxing wh ile you are using your computer dial-up modem to send an email or access the Internet.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 5. Turn on the Auto Answer setting.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–lin e phone splitter, a serial sp litter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Example of a paral lel splitter To set up the print er on the same phon e line as a computer w ith two phone ports Back view o f the printe r 5 4 3 2 1 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1- LINE por t.
5. If your modem software is set to receive faxes to your computer automatically, tur n off that setting . NOTE: If you do not turn off the automatic fax reception settin g in your modem software, the printer cannot receive faxes.
You might need to connect the supplied phon e cord to the adapter provided for your country/regio n. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 po rt on the front and two RJ-11 ports on the back.
Case I: Shared voi ce/fax line with answe ring machine If you receive both voice calls and fax calls at the same phone number, and yo u also have an answering machine that answ ers voice calls at this phone number, set up the prin ter as described in this section.
4. (Optional) If your answering machin e does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering ma chine at the "OUT" port.
To set up the printer on the same phone line as a computer with two phone ports Back view of the prin ter 1 3 2 7 6 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT&q.
5. (Optional) If your answering machin e does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering ma chine at the "OUT" port.
You might need to connect the supplied phon e cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
fax; if there are no fax tones, the printer stops monitoring the line and your answeri ng machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied ph one cord to the adapter provided for your country/r egion. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1.
Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium ( Dutch) www.hp.be/nl/faxconfig Belgium ( French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain ww w.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.
DN e t w o r k s e t u p You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded w eb server, a configuration and status tool you access from your w eb browser using an existing networ k connection to the printer.
TIP: If you are using a computer r unning Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this info rmation for some systems. To use this tool, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessp rinting), and then click Network Diagnostic Utility in the Quick Links section.
To connect the printer us ing the Push Button Method 1. On the printer control panel, touch (right arrow ), touch Setup , and the n touch Network . 2. Touch Wi-Fi Protected Setup , and then follow the onscreen instructio ns. 3. When prompted, touch Push Button .
Follow the instructions for your operating system. Windows 1. On the computer desktop, click Start , se lect Programs or All Programs , click HP , sele ct your printer name, and then click Printer Setup & Software . 2. Click Connect a new printer , and then click Con vert a USB connected print er to wireless .
Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authen tication, including WEP, WPA, and WPA2. • WEP: Provides security by encry pting data sent over radio waves from one wireless device to another wireless device.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection w hen you want to make con figuration changes. • Turn off remote administrative access over the Internet on your router, if possible.
• Change IP settings • Reset network settings Set link spee d You can change the speed at which data is tr ansmitted over the network. The default is Automatic . 1. Touch (right arrow), touch Setup , and then touch Ne twork . 2. Select Advanced Setup , then touch Link Speed .
Uninstall and reinstall the HP software If your installation is incomplete, or if you connec ted the USB cable to the computer before promp ted by the HP software installation screen, you might ne ed to uninstall and the n reinstall the HP software that came with the printer.
E Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server Toolbox (Windows) The Toolbox provides mainte nance information abo ut the printer. NOTE: The Toolbox can be installed from the HP Softwar e CD if the computer meets the system requirements.
if you have configured the EWS language, a co okie helps r emember which language you have selected so that the next time you access the EW S, the pages are displayed in that language.
F How do I? • Get started • Print • Scan • Copy • Fax • Web Service s • Work with ink cartridges • Solve a problem 206 How do I?.
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the pro blem is resolved.
NOTE: If the cartridge is identified in the message as incompatible, see Order printing supplies online for information about obtai ning car tridges for the printer. To solve this problem, try the following solutions. Solutions are listed in or der, with the most likely solution first.
For instructions on clearing jams , as well as more informatio n about how to avoid jams, see Clear jams. The printer is out of paper The default tray is empty. Load more paper, and then touch OK . For more information, see Load media. Printer Offline The printer is currently offline.
TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely cl osed all doors and covers, contact HP suppo rt. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message wa s previously used in a different printer.
Using Genuine HP Cartridges has its Rewards HP rewards loyal customers for using genuine HP supplies. Click the button below the message to view Rewards online. Reward may not be available in all regions. Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP ca rtridge.
Use color ink only? The black cartridge is out of ink. Solutions: To temporarily repl ace black with color , click Use Color Only . Black will be simulated. Text and photo quality will differ from those prin ted when using all cartridges. The black cartridge will need to be replaced soon.
To temporarily replace black with color, cli ck Cancel Print and re-send the print job. The Use color ink only? message appears before the job prints. The black cartridge will need to be replaced soon. Automatic document feeder cover open Close the cover of the Automatic Document Feeder to continue .
Index A accessibility 3, 9 accessories printer status report 130 warranty 137 acoustic emissions 148 ADF (automatic document feeder) load originals 20 media sizes supported 142 ADSL, fax setup with pa.
dots or streaks, troubleshoot copies 98 dots, troubleshoot scan 103 double-sided printing 36 driver warranty 137 DSL, fax setu p with parallel phone systems 176 duplexer clear jams 132 media types and weights supported 144 duty cycle 140 E ECM.
H hardware, fax setup test 104 head 92 header, fax 60 Help 14 Hewlett-Packard Company notice s 3 HP Utility (Mac OS X) opening 204 humidity specifications 147 I ink cartridges check ink levels 74 loca.
view and print settings 201 wireless communication setup 196 wireless settings 130 noise information 148 O OCR edit scanned documents 40 troubleshoot 100 operating environment specifications 147 opera.
error, fax 66 fax test failed 103 print quality 90 printhead 92 reprint faxes from memory 52 right navigation button 13 rings to answer 60 S save faxes in memory 52 scan error messages 101 from printe.
port connection, failed 105 setup 195 telephone wall jack 105 text cannot be edited after scan, troubleshoot 100 incompletely filled on copies 98 missing from scan, troubleshoot 100 splotchy on copies.
220.
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P odręcznik użytk o w nik a © 20 12 Hew lett -P ack ard De velopment C ompany , L.P . www .hp .com/go/cu stomer care.
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