Gebruiksaanwijzing /service van het product E709 van de fabrikant HP (Hewlett-Packard)
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E7 09 Us er Guide OFFICEJE T 65 0 0.
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HP Officejet 6500 (E709) All-in-One Series User Guide.
Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information con tained in this document is su bject to change without notice.
Contents 1 Get started Find other resources for the product ........................... ......................... .................................. .11 Finding the device model number............................. .....................................
Print on both sides (duplexing)............................................................................. ............ ....... .41 Guidelines for printing on both sides of a page.............................................. ....................41 Perform duplexing.
Receive a fax................. ............................ .... .......................... ...... .......................... ...... . ..........61 Receive a fax manually............................................. ...................................
Set the copy paper size............................................... ...................................................... ... ....86 Set the copy paper type.................. ..................... ..... ... ..................... ... ..............
Set up faxing for the device ................................................... ............ ................................... .104 Set up faxing (parallel phone systems)................................. .................. ...................... ..
9 Maintain and troubleshoot Work with ink cartridges......... ................. ... ............... .... ............... ... ............... .... ... ............... ...143 Information on ink cartridges and the printhead...................... ........
Print quality troubleshooting.................................................................................................. .179 Wrong, inaccurate, or bleeding colors..................................................................... .........179 Ink is not filling the text or graphics completely.
Troubleshoot installation issues......................................................... .................................. ..22 5 Hardware installation suggestions................. ..................... ........................ .....................
B Support and warran ty Obtain electronic support.... ........ ..... ........ ........ ... .......... ... ........ ..... ........ ... ........ ..... ........ ... ..... ..244 Warranty.............. .............................................. .......
Regulatory information for wireless products (some models only)....................... ................. .267 Exposure to radio frequency radiation.................... ........................................... ......... ......268 Notice to users in Brazil.
1 Get started This guide provides d et ail s abo ut how to use the device and to reso lve problems. • Find other resources for the product • Finding the devi ce model number • Accessibility • .
Resource Description Location software and the Fax Setup Wizard. For more information, see Use the HP Solution Center (Windows) . HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, order supplies online, and find support information from the Web site.
Accessibility The device provides a nu mber of features tha t make it accessible fo r people with disabilities . Visual The device software is accessible for us ers with visual impairments or low visi on through the use of your operating syst em's accessibility options and f eatures.
Front view 1 Automatic document feeder (ADF) 2 Device control panel 3 Display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Input tray 8 Scanner glass 9 Scanner backing Printing supplie .
1 Print-carriage access door 2 Ink cartridges 3 Printhead Back view 1 Rear universal serial bus (USB) port 2 Ethernet port 3 Power inp ut 4 1-Line (fax), 2- EXT (phone) 5 Rear access panel 6 Duplexer .
Label Name and Description 1 Scan : Presents the menu for selecting a scan destination. 2 Photo : Presents the menu for selectin g photo options (some models on ly). 3 NOTE: The button name and functionality depen ds on the country/region in w hich the device is sold.
Label Name and D escription 20 OK : Selects a menu or a setting on the display. 21 Left arrow : Decreases values on the display. The left arrow will also delete a characters you enter on the display.
Description Recomme nded n umb er of connected computers for best performance Supported software features Setup instructions 802.11 wireless (some models only) Up to five computers connected to the device using a hub or router. All features are supported, including Webscan.
2 Use the device NOTE: If you are using HP Officejet 6500 E709a/E7 09d, you cann ot scan and print at the same time. Th e device must finish one jo b before it can begi n an other.
ƕ Selecting the paper size ƕ Selecting the paper type NOTE: Listing will not present without memory card inserted. • Copy: Menu options include: ƕ Selecting copy quantities ƕ Reducing/enlargi ng.
Error messages Error messages commun icat e that some action m ust be performed, su ch as adding media or clearing a media jam. These mess ages are usually accompanied by a blinking red Attention lig ht. Take the ap prop riate action to con ti nue printing.
To change settings from the HP Device Manager (Mac OS X) 1. Click the HP Devi ce Manager icon in the Dock. NOTE: If the icon does not appear in the Do ck, click the Spotlight icon on the right side of the menu bar, type HP Device Manager in the box, and then click the HP Device Manager entry.
the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the foll owin g: • On the Windows desktop, double-click the HP Photo sm art Software icon.
installed. The HP Sol ution Center, i s automat ically install ed. For mo re informati on about HP Solution Center, see Use the HP Solution Center (Windows) .
NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean t he device . NOTE: To make a copy using an HP Officeje t 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be co nnected to a computer, t he computer must be turned on and you mu st be logged on.
NOTE: To make a c opy using an HP Office jet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected t o a computer, t he computer must be turned on and you mu st be lo gged on.
Select print media The device is de signed to work well with most types of office media. It is best to test a variety of print medi a types before buyi ng larg e qu antities. Use HP m edia for optimum print quality. Visit the HP Web site at www.hp.com for more information abo ut HP media.
smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.
images when you use this paper with any inkjet printer. Available i n semi-gloss fi nish in 8.5 x 11 inch, A4, 4 x 6 i nch and 10 x 15 cm . I t i s aci d-fre e for lon ger la stin g d ocument s.
Transpare ncies • Insert transpare ncie s wi th the rough side do wn and the adhe sive strip pointing towards the back of the device. • Use the Normal mode to print transparencies. This mode provides longer dr ying time and ensures that the ink dries co mpletely before the n ext page is deliv er ed t o the output tray.
Media size Input tray Duplexer (some models) ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 2 10 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) HV (101 x 180 mm; 4.0 x 7.1 inches) Cabinet size (120 x 165 mm; 4.
Media size Input tray Duplexer (so me models) ADF Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches ) ** Photo media Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.
Media size Input tray Duplexer (some models) ADF 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wi de and 4 to 30 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.
Tray Type Weight Capacity Duplexer (available on som e models) Paper 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 50 sheets of plain paper (text printing) AD.
Load media This section provides instructions for loading media into the device . To load Tray 1 (main tray) 1. Lift the outp ut tray. 2. Insert the media print-side dow n along the righ t of the tray. Make sure the stack of media aligns wi th the right and back ed ge s of the tray, and does not e xce ed the line marking in the tray.
4. Pull out the exte nsion on the output tra y. Print on special and custom-sized media To print on sp ecial or custom-sized media (Windows) 1. Load the appropriat e media. For more inf orma tion, see Load media . 2. With a document open, click Print on th e File menu, and then click Setup , Propertie s , or Preferenc es .
To print on special o r custom-sized media (M ac OS X) 1. Load the appropriat e media. For more informatio n, see Load medi a . 2. On the File menu, click Page Setup . 3. From the drop-down list, select the HP device. 4. Select the medi a size. 5. To set a custom media size: a .
To print a borderle ss document (Ma c OS X) 1. Load the appropriat e media. For more inf orma tion, see Load media . 2. Open th e file th at you want to print. 3. Click File , and then click Page Setup . 4. From the drop-d ow n li st, select the HP devi ce .
You can print on both sides of a sh eet of paper automatically when t he optional automatic two-sided pri nting accessory (du ple xer) i s installed. Fo r in formation o n u s ing t he duplexer, see Print on both si des (duplexing) . To install the duplexer 1.
3P r i n t This section c ontains the f ol lo wing topics: • Change prin t settings • Print on both sides (duplexing) • Print a Web page • Cancel a print job Change print settings You can change print settings (su ch as paper size or type) from an application or the printer driver.
Change setting s (Mac OS X) To change the settings 1. On the File menu, click Page Setup . 2. Change the settin gs that you want (such as paper si ze), and then click OK . 3. On the File menu, click Print to open the print driver. 4. Change the settings that you want (such as media type), an d then click OK or Print .
To print automatically on both si de s of a p age (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load m edia . 2. Make sure the duplexe r is properly installed. Fo r mo re i nf ormation, see Install the duplexer .
TIP: To print Web pages correctly, you might need to set your print orient ation to Landscape . Cancel a print job You can cancel a print jo b using one of the fo llo wing methods. Device control p ane l: Press ( Cancel button). This clears th e job that the device is currently proce ssing.
4 Scan You can scan originals a nd se nd them to a varie ty of destinations, such as a fo ld er on the network or on a specific computer. Yo u can use the device control panel, t he HP software, and T WAIN-comp li ant or WIA-compliant programs o n a com puter.
Scan an original to a computer You can send a scan to a comput e r conn ecte d di rectl y to t he device or a computer on the network. You can also send a scan to a program in stalled on a compute r . To send a scan to a computer from the HP Solution Center 1.
Scan from a TWAIN-compliant or a WIA-compliant program The device is TWAIN-compl aint and WIA-compliant a nd works with programs t hat support TWAIN-compliant and WIA-com pliant scanning devices.
For more informatio n, see the onscreen help t hat came with the scanni ng sof tware. Edit a scanned documen t using optical character reco gnition (OCR) software You can use OCR software to imp ort scan ne d te xt in to your preferred word-processi ng program for editing.
5 Work with memory devices The device comes with a memory card reader that can read several types of digital camera memory cards. You ca n print an index sheet, w hich shows thumbnail vie ws of photos that are stored on a memory card.
1 Memory Stick, Memory Stick Duo, and Memory Stick Pro 2 xD Secure Digital, Secure MMC. Reduced-Size MultiMediaCard R S - MMCmobile, miniSD, (all require adap ters that must be purchased separately) To insert a memory card 1. Turn the memory card so that t he l ab el f aces up, and the contacts are f aci ng t he device.
To print camera-selected phot os using the DPOF stan dard 1. Insert your memory card int o the appropriate slot on the device. 2. When prompted, do one of the followi ng: •P r e s s OK to print all DP OF-tagged photos. The device p rint s all DPOF-tagge d photos.
To print an index sheet 1. Insert a memory card into the appropriate sl ot on the device. 2. Press the Photo button. 3. Press the right arrow key repeatedly to select Index Sheet . 4. Press OK . Save photos to your computer After you take photos wit h you r digit al ca mera , you can print them immed iat el y o r sa ve them to your com puter.
To turn on Red Eye Removal 1. Insert your memory card int o the appropriate slot on the device. 2. When prompted, press the Photo butt on repeatedly until t he Red Eye Remov al is displayed .
6F a x You can use the device to send and receiv e faxes, including color faxes. You can schedule faxes to be sent a t a later time and set up speed-dials to se nd faxes quickly and easily to frequently used numbers.
• Change the fax r esolution and L ighter / Darke r settings • Send a fax in Error Correction Mode Send a ba sic fax You can easily send a single - or multiple-page black-and-whit e f ax by using the device control panel.
you can send the fax directly to t he f ax machine when you hear the f ax to nes f rom the receiving fax machine. To send a fax manually from a phone 1. Load your origina ls. For additio nal information, see Load ori ginals . 2. Dial the number by usi ng t he keypad on the phon e th at is connected to the d evice.
3. When you hear th e d ial tone, enter the nu mber by using the keyp ad on the device control p anel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to se nd a fax and y.
To schedule a fax from the d evi ce control panel 1. Load your origina ls. For additio nal information, see Load ori ginals . 2. In the Fax area, press Fa x repeatedly unt il How to Fax appear s. 3. Press until Send Fax Later appears, and then press OK .
Send a fax to multiple recipients from the device contro l panel You can send a fax to mult iple recipients at o nce by grouping individu al speed dial ent ries into group spe ed dial entries. To send a fax to multiple recipien ts using group speed dial 1.
HP recommends that you use on ly color originals for color faxi ng. To send a color origina l fax from the dev ice control panel 1. Load your origina ls. For additio nal information, see Load ori ginals . 2. In the Fax area, press Fa x . The Enter Number prompt appears.
The following re solution settin gs are available for sending faxe s: Fine , Very Fine , Photo , and Standard . The def ault setting is Fine . • Fine : provides high-quality text suitable for fa xing most documents. This is the default setting. When sendi ng f axes in color, the device always u ses t he Fine sett in g.
3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button (some models only) to select a speed dial, or press Redial/Pau se to redial the last number dialed. 4. In the Fax area, press Fa x repeatedly unt il Lighter / Da rker appears.
If you receive a legal-size fax and the device is not currently se t to use l egal-size pap er, the device reduces the f ax so that it fits on th e paper th at is loaded . If you have disabled the Automatic Reduction feat ure, the device prints th e f ax on two pages.
5. When you hear fax tones from a sending fax machine, do the following: a . Press START FAX Black or START FAX Color on the devi ce contr ol panel. b . When prompted, select Fax Receive . NOTE: Depending on your cou ntry/region, t he device might recei ve the fax automatically whe n you hea r fax to ne s f rom the sending fax ma chine.
3. Press the right arrow button to select On , On Error Only , or Off . 4. Press OK . Reprint received faxes from memory If you set the Backup Fax R ece ption mode to On , the received f axes are st ored in memory, whether the device has an error condition or not.
3. Enter the fax number of th e other fax mach in e. 4. Press START FAX Black or START FAX Color . NOTE: If you press START FAX Color but t he sender sent the fax in black and white, the device prints the fax in black and white. Forward fa xes to another number You can set up the device to forward your faxes to another fax number.
To set the paper size for received f axes from the de vic e c ontr ol p anel 1. Press Setup . 2. Select Basic Fax Setup and t hen select Fax Paper Size .
Set the junk fax mode By default, Bloc k Ju nk F ax mode is turned On . If you do not subscribe to a caller ID service through your phone pro vide r, or do not want to use this feature, you can turn of f this setting. To set the junk fax mode Ÿ Press the Junk Fax Blocker button, select the Block Junk Fax option, and then select On or Off .
Remove numbers from th e junk fax list If you no longer want to block a fax number, you can remove a nu mbe r fr om yo ur ju nk fax list. To remove numbers from the li st of junk fax numbers 1. Press Setup . 2. Press Basic Fax Setup , and then press Junk Fax B locker Setup .
NOTE: Fax to PC and Fax to Mac are availab le for receivin g black-and-white faxes only. Color faxes are prin te d instead of being sa ved t o the computer.
Modify Fax to PC or Fax to Ma c se tting s You can update th e Fax to PC setting s from your computer at any ti me from the Fax settings page in th e Solution Center. Yo u can turn off Fax to PC and disable printing faxes from the device control panel.
This section contains the following topics: • Configure the fa x he ad er • Set the answer mode (Auto answer) • Set the number of rings before answering • Change the answer ri ng pa ttern for .
To set the answer mode to ma nua l or automatic via th e embedded Web server 1. Open the embedded Web server, click the Settings tab, and then click Ba sic Fax Setup in the left pane. 2. Select On or Off in the Auto Answer drop-down menu in the Other Basic Fax Settings section.
If you do not have a d isti ncti ve ring service, use the de fau lt ring pattern, whi ch is All Rings . NOTE: The HP fax cannot receive faxes whe n the main phone number is off the hook. To change th e ans wer ri ng patte rn f or di stin ctiv e ri ng vi a the devi ce c ontrol pane l 1.
To set the dial type via the device control panel Ÿ Press Setup , press Basic Fax Setup , and then use the Tone or Pulse Dialing option. To set the di al type vi a the embedded Web server 1. Click the Settings tab, and t hen click Basic Fax Setup in the left pane.
Fax speed setting Fax speed Slow v.29 (9600 baud) To set the fax speed via the dev ice control panel 1. Press Setup . 2. Select Advanced Fa x Setup , and then press Fax Speed . 3. Select an optio n using the a rrow keys, and then press OK . To set the fax speed vi a the embedded Web serve r 1.
This section c ontains the f ol lo wing topics: • Set up speed-dial entries • Set up a speed-dial group Set up speed-dial entries • Embedded Web serv er (network connec ti on) : Open the embe dded Web server, click the Settings tab, and t hen click Fax Speed-dial in the left pane.
• Device control p anel : Press the Setup button, and t hen select the Speed Dial Setup option. ƕ To add a grou p: Select Gr oup Speed Dial , select an unassigne d speed-dial entry, and then press OK . Use the arrow keys to highlig ht a speed-di al entry, and then press OK to select it.
that contains the number for the entry (for example, 26-50 ) in the Fax Speed-dial List . ƕ To add a group, in th e Fa x Spee d-dial List , click the New Group button, and then select the individual entries from the selection. Enter the appropriate group information and click Apply .
Test fax setup You can test your fax setup to check the status of the devi c e an d to make sure it is set up properly for faxing. Perform this test a fte r you have completed set ting up t he device for faxing.
By default, the device is set t o print a report on ly if there is a proble m sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control-panel di splay after each transaction.
To enable fax confi rmati on v ia the embedded Web serve r 1. Click the Settings tab, and then click Advanced Fax Setup in the left pane. 2. Make a selection in the Fax Confirmation drop-down menu.
To view the fax log from the HP photo and imagin g so ftwar e 1. At the computer, open the HP photo and imaging so ftware. For more information, see Use the HP photo and ima ging so ftware . 2. See the onscreen Help for the HP photo and im aging software for furth er instructions.
Print a Caller ID History Report Use the following proced ure to p ri nt a li st of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup , select Printer Report , and then select Caller ID Hi story Report . 2. Press OK . Cancel a fax You can cancel a fax you are sending or re ceiv ing at any time.
7 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: To make a c opy using an HP Office jet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected t o a computer, t he computer must be turned on and you mu st be lo gged on.
To make a copy 1. Make sure you have pa per l oaded in the input tray. 2. Place your original face do wn on the scanner gla ss or load originals in the ADF. For more informat ion, see Load original s . 3. Do one of the foll owin g: • Press START COPY Black or START PC COPY Black to start a black-and-white copy job.
Set the copy paper size You can set the paper size on the device. The paper size you select shou ld matc h what is loaded in your input tray. NOTE: If you are using an HP Of ficejet 6500 (E709d) o r HP Officejet 6500 (E709r), this setting is no t available.
NOTE: If you are using an HP Office jet 6500 (E709 d) or HP Off icejet 6500 (E7 09r), this setting is not availa ble. To determine the mo del you have, see Finding t he device model number . To change the copy qua lity from the device control panel 1.
4. Press until Full Page 91% appears, and t hen press OK . 5. Press START COPY Black or START PC C OPY Black , or START COPY Color or START PC COPY Color . Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size docu ment to a size that fi ts onto letter paper.
4. Do one of the foll owin g: • Press to darken t he copy. • Press to lighten the copy. 5. Press START COPY Black or START COPY Color . Enhance light areas of your copy You can use Ph oto enhancements to e nha nce light colors that mig ht otherwise appear white.
To collate copies fr om the control panel 1. Load originals in the ADF. For more informati on , see Loa d original s . 2. Press Copy repeatedly until Co llate appears.
Cancel a copy job To stop copyi ng, press Cancel on the device control pan el. Cancel a copy job 91.
8 Configure and manage This section is intende d for the administrator or in dividual who is responsib le for managing the device. This sect ion con tains information about th e following topics.
Monitor the device This section provides instruction s for monitoring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges.
Use this tool... to do the following... • Set up redial options: Press Setup , and then open the Advance Fax Set up menu. • Set the date and tim e: Press Setup , press Tools , and then press Dat e and Time . Embedded Web server • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane.
Use this tool... to do the following... • Change the printer's DNS setting : In the Network Settings tab, click Wired or Wireless tab, depending on the connection, edit the DNS Settings , and then click OK .
Toolbox tabs The Toolbox contains the fo llowing tab s. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge.
Network Toolbo x tab 1. General : Shows the curren t ne twork con nection setting of the printer 2. Wired setti ngs: Enable the user to ch ange the IP Setting s and DNS server for a wi red connecti on 3.
cookie that stores custom er-spe cif ic preferences) are stored o n t he computer until you clear them manually. You can configure your browser to a ccept all cookies, or you can configure it t o alert you every time a coo kie is offered , which all ows you to decide on a cookie-by-coo kie basis which cookies to accept or refuse.
Embedded Web serv er pages The embedded Web server contai ns pages that you can use to view product infor mation and change device set tings. The pages al so contain links t o o th er e-services.
• Clean: Gu ide s you through cleani ng the printhe ad. • Align: Guides you throug h a li gni ng the printhe ad . • HP Support: Gain access to HP Web sit e where you ca n find support f or the devic e, register the device, and find information about returning and recycling used printing supplies.
If you need to call HP, it is often useful to prin t the Printer Status page before calling. • Printer Information: Shows device i nfo rmat ion (such as the product na me, model number, serial numbe.
help troubleshoot network connectivity pr oblems. If you need to call HP, it is of ten useful to print this page be fore calling. Network Configur atio n Pa ge 1. General Info rmati on: Shows in fo rmation about the current status and acti ve connection type of th e network, and other information, such as the URL of the embedded Web server.
existing netwo rk connection to the device. For more informa tion, see Embedded Web server . This section contains the following topics: • Change basic network settings • Change advanced netwo rk .
Set link speed You can change the spe ed a t whi c h da ta is transmitted over the network. The def ault is Automatic . 1. Press the Setup button. 2. Press the arrow keys until Network is highlighted, then pr ess OK . 3. Select Advanced Setup , then select Link Speed .
TIP: You can also use the Fax Setup Wizard (Windo ws) or HP Fax Setu p Utility (Mac OS X) to help you quick ly set up some important fax settings such as the answe r mode and fax he ader info rmatio n. You ca n acce ss the Fax Setup Wi zard (Windows) or HP Fax Setup Utility (Mac OS X) thro ugh the software you insta lled with the device .
Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone com pany.
• Computer di al-up modem : A computer di al-up modem i s on the same p hone line as the device. If you answe r Yes to any o f the fo llowin g questions, you are usin g a computer dial -up modem: ƕ.
Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct ive rin g service Voice calls Computer dial-up modem Answering machine Voice mail service Case G: Fax line shar.
To set up the device with a separate fax line 1. Using the phone cord sup plied in t he box wit h the device, connect one end to your telephone wall jack, th en connect the other end to the port labeled 1-LINE on t he back of the device. NOTE: You might need to conn ect t he supplied phone cord to the adapter provided for your country/region.
To set up the device w ith DSL 1. Obtain a DSL filte r from your DSL provider. 2. Using the phone cord suppl ie d in the box with the d evice , connect one end to th e open port on the DSL filter, and then connect the other e nd to the port labe led 1-LINE on the back of the device.
• If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. • Make sure you use the supplied cord to co nnect fr om the telephone wall jack to the device. If you do not, you might not be ab le to fax successfully.
3. Change the Distinctiv e Ring setting to match t he patter n that the te lephone company assigned t o you r fa x number. NOTE: By default, the device is set to answe r all ring patterns.
To set up the device with a shared voice/fax line 1. Using the phone cord sup plied in t he box wit h the device, connect one end to your telephone wall jack, th en connect the other end to the port labeled 1-LINE on t he back of the device. NOTE: You might need to conn ect t he supplied phone cord to the adapter provided for your country/region.
Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
NOTE: If you have a comp uter dial-up modem, yo ur computer dial-up m odem shares the phone line with the de vice. You will not be able to use both you r mod em and th e device simultaneo usly. For example, you can not use the device for faxi ng while you are using your computer dial-up modem to send an e-mail or access the Internet.
4. If your mo dem software i s set to recei ve faxes to yo ur compute r automatical ly, turn off that setting. NOTE: If you do not turn off the aut oma tic f ax reception setting in your modem software, the device will not be able to receive faxes. 5.
NOTE: You will need to purchase a parallel split ter. A parallel splitter has o ne RJ-11 port on the front and two RJ-11 ports on th e back. Do not use a 2–line pho ne splitter, a serial splitter, or a parallel splitter which has two RJ-1 1 ports on the front and a plug on the back.
There are two dif ferent ways to set u p the device with your comput er based on the nu mber of phone port s on your compute r. Before you begin , check your comp uter to see if it has one or two ph one po rts. • If your computer has only one phone port, you will need to purch ase a parallel splitter (also called a coupler), as shown below.
4. Connect a phone to the parallel sp li tt er. 5. Using the phone cord sup plied in t he box wit h the device, connect one end to your telephone wall jack, th en connect the other end to the port labeled 1-LINE on t he back of the device. NOTE: You might need to conn ect t he supplied phone cord to the adapter provided for your country/region.
Shared vo ice/fax with comp uter DSL/ADSL mo dem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the d evice with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/of fice sharing the same phone number with DSL service will nee d t o be connected to addition al DSL filters, ot he rwi se you will experience noise when making voice calls.
1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the device You might need to connect the su pplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the device wi th a shared voice/fax li ne with answering ma chi ne 1.
Case J: Shared voice/fax lin e with computer modem a nd answering machine If you receive bot h voice calls and fax call s at the same pho ne number, and you also have a computer modem a nd answering machine connected on this phone line, set up the HP device as describe d i n t his section.
5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cor d to the adapter provided for your country/region. To set up the device on the same ph one line as a computer with one phone port 1.
9. Change the Rings to Answer setting on the HP devi ce to the maximum num ber o f rings supported by your HP device. (The ma ximum number of ring s varies by c ountry/ region.) 10. Run a fax test. NOTE: If you are using a computer with two tele phone ports, you do not need a parallel splitter.
NOTE: You will need to purchase a para llel spli tter. A parallel spli tter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial s plitter, or a parall el splitter whic h has two RJ-11 ports on the front and a plug on the back.
If you encounter prob le ms se tting up the device with o ption al equipment, contact your local service provider or vendor for further assi sta nce. Case K: Shared voice/fax line with co mputer dial-.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cor d to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the same ph one lin e as a computer with two ph one ports 1.
Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.
setup experienc e. However, if you have connected the cable first, see C onnect the device before i ns t alling the sof t w are . This section c ontains the f ol lo wing topics: • Install the softwa.
6. Click Finish to close the Found New Hardw are wizard. The wizard automatically starts the installation program (t his might take a short while). 7. Complete the i nst allation process. NOTE: You can also share the device with o th er comp ute r s usin g a si mpl e form of networking known as local ly shared networking.
Choose the installati on option for the typ e of network you h ave: • Client/server network: If your ne twork has a co mputer acting as a dedica ted print server, install the device software on the server, and then install the device software on the client comput ers.
To install th e printer dr iver usin g Add Printer 1. Click Start , point to Settings , and then click Printers or Printers and Fa xes . - Or - Click Start , click Control Panel , and the n d oub le-click Printers . 2. Double-click Add Printer , and then click Next .
groups or when usage is low. The connected computer is slowed down when many users print to the d evice. Basic requirement s for sha ring in Mac OS X environmen t i ncl ude the following i tems: • The Macintosh computers must be communi cating on the network using TCP/ IP, and they must have IP addresses.
set up wireless communication using the installer (Windows) . Network Toolbox NOTE: If you encounter problems, see Solve wireless problems (some models only) . Make sure the device is not con nect ed t o the network using a network cable. The sending device must ha ve built-in 802.
There are two co mmu nication mode opt ions: • Ad hoc: On an ad hoc network, the device is set to ad hoc commu nication mode and communicates directly wit h ot her wireless devices without the use of a wireless access point, such as a wireless router or Appl e AirPort Base Station.
To set up wireless commun ication using the installer (Windows) NOTE: For this method, you will need to have a wireless network set up and running. You will also need a USB cable. Do not atta ch the USB c able until prompted by the installer. 1. Save any open documents.
Connect the device using an ad hoc wireless network connection Method 1 1. Turn on wireless in your com put er and in the devi ce. 2. On your computer, connect t o th e ne twork na me (SSID) “hpsetup“. (This network name is th e default, ad hoc netw ork created by the HP device.
NOTE: Not all firewalls require you to diff erentiate between inc oming and outgoing ports, but some do. Another common probl em i s t ha t HP so ftwa re is not recognized as a trusted device by your firewall to a ccess the network.
4. Follow the onscree n instructions to change fro m an Ethernet conn ection to a wirele ss connecti on. 5. After you finish changing the settin gs, disconnect the Ethernet ca bl e.
Uninstall and reinstall the software If your installatio n is incomplete, or if you conn ected the USB cable to the computer before prompted by the software install ati on screen, you might need to uninstall and th en reinstall the softw are. Do not simply dele te t he device applicat ion f iles from your computer.
4. Restart your computer. NOTE: It is import ant that yo u disconn ec t the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Insert the device Starter CD into your comp uter's CD-ROM drive and then start the Setup program.
9 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Print and evaluate a print quality report • Clean the device • General troubleshootin g tip.
Information on ink ca rtridges and the printhead The followi ng t ips help maintain H P in k cart ridges and ensu re consistent print quality. • Make sure you follow the instructions in the setup poster for installing the ink supplies for the first time.
using these tools, see Use device management to ols . You can also print the Printer Status page to view thi s inf ormation (see Understand the prin ter stat us page ). NOTE: Ink level alerts and indicato rs provide estimates for p lanning purposes only.
3. Press the tab on the front of t he ink cartridg e to release it, and then remove it fr om the slot. 4. Remove the new ink cartridg e from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge.
5. Twist the orange cap to sna p it off. 6. Using the colored sh ap ed i cons for help, slide t he i nk cartridge into the e m pt y slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch hand le on the print carriage t o install the ink cartridges.
Clean the sensor NOTE: This procedure is only necessary wh en you see an error message relating to the ink cartridges. For more in fo rmation about error messages, see Errors . Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change.
4. Locate the sensor inside the product. The sensor is a square, black plastic part slig htly larger than a p encil eraser, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message ha s be en resolved.
The print carriage moves to the center of the product. NOTE: Wait until the p r in t carriage stops movi ng before proceed in g. 4. Remove all of the in k cartridges and place the m on a piece of pape r wi th t he ink openings point in g up. To remove the in k ca rtridges a .
6. Install each ink cartridge in its slot. Pre ss it down until the tab snaps into place. Match the color and ic on on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartri dge access doo r, an d check if the error has bee n resolved.
3. In the Print Settings area, click Printer Toolbox . NOTE: You can also open t he Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box , click the Feat ures tab, an d then click Printer Services . The Printer T oolbox appears.
3. In the Print Settings a rea, click Printer Too lbox . NOTE: You can also open th e Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then cl ick Printer Services . The Printer To olbox appears.
NOTE: If you turn of f the memory chip's ab ility t o collect the product 's usage information, yo u can still continue to us e th e cart ridge in the HP pr odu ct. Print and evaluate a print quality report Print quality problems can have many causes: so ftware settings, a poor image file, or the printing system itself.
To evaluate the Print Qu ality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly st reaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patters Ink Levels Ÿ Look at the Ink Level number in Line 21.
Item Cartridge color 4 Yellow Ink Cartridge Ragged, irre gularly strea ke d, or faded bars Example of Bad Color Bars - The top bar i s irregu larly streaked or fading. Example of Bad Color Bars - The top black bar is ragged on one end. If any of the bars are ragged, irregula rly strea k ed, or faded, f ollow these steps: 1.
Preventing the problem that causes ragge d bars on the Print Quality Diagnosti c report: • Avoid leaving opened ink cart ridges outside of the printer for an ext ended period of time. • Wait until a new cartridge is ready to be in stalled before removing an old ink cartridge.
If the color of any of th e ba rs is not uniform, follow t hese steps: 1. If the printer w as recen tly transported a t a high altitude, t ry a printhead cle aning. 2. If the printer was not recently t ransported, try printing ano ther Print Quality Diagnostic report.
Example of a goo d al ignment pattern. The lines are s t raight. Examples of a bad alignment pat tern. The lines are jagged - align the printer. If that does not work, contact HP.
3. Clean the glass by using a soft, lint-free cloth that has be en sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleane rs that contai n ab rasive s, acetone, b enze ne, and carbon tet rachloride, all of which can damage the scanner glass.
cover to access the pick assembly inside the au tomat ic document feed er, clean the rollers or separator pad, and the n close the cover. To clean the roll ers or separator pa d 1. Remove all originals from the document feeder tray. 2. Lift the automatic doc umen t fe eder cover (1).
To clean th e glass strip ins ide the autom atic document feeder 1. Turn off the HP a ll-in-one, an d unplug the po wer cord. NOTE: Depending how long t he HP all-in-one is unplug ged , t he date and tim e might be erased. You might need to reset the date and time la ter, when yo u plug the power cord back in.
4. Lift the automatic doc ument feeder mechanism. There is a glass strip under th e automatic document f eeder. 5. Clean the glass strip with a sof t cloth or sp onge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, be nzene, or carbon tetrach loride on the glass, since they can da mage it.
• Power cord an d ot he r cables are working, and are f irmly connected to the d evice. Make sure the d evice is conn ected firml y to a function ing alternatin g current (AC) power outlet, and is turned on . For voltage requirement s, see El ectrical specif ications .
Error message ap pears on control-panel display A non-recoverab le error has occurr ed Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If th e pro blem persists, visit the HP We b site ( www.hp.
Check the me dia settings • Make sure you select the correct print quality settings in the printe r driver for the media loaded in the trays. • Make sure the page settings in the printer driver mat ch the page size of medi a loaded in the tr ay.
Check the media size • Content on a pag e might be cut off if the d ocument size is larg er than th e medi a that you are usin g. • Make sure the media size selected in the pr inter driver match the size of media loaded in the tray.
Envelopes print incor rectly Try the following solutions to resolve the issue. Solutions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solu tions unt il the issue is resolved.
• Solution 4: Check the printer driver status • Solution 5: Wait until the product completes t he current operation • Solution 6: Remove a ll ca ncel led print jobs from t he queue • Solution .
If this did not solve the issu e, try the next solution. Solution 5: Wait unti l the pro duct completes the current operati on Solution: If t he p r odu ct is performing another t ask such as copying or sca nni ng, your print job will be de layed until the product co mpletes the current task.
Cause: The print carriage had stalled. If this di d not solve the issue, try the next solution. Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your com put er. Verif y t hat the USB cable is s ecurely plug ged into the USB port on the back of the prod uct.
Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solu tions unt il the issue is resolved.
If this di d not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status mi ght have change d to either offline or stop printing . To check the printer driver status Ÿ In the HP Solution Center, clic k the Status tab.
Solution 7: Clear the paper jam Solution: Clear the p ap er jam and remove any torn paper that remains in the product. For more information, see: Clear jams Cause: The product had a paper ja m.
The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the do cument finishes printing, the pages will be in correct ord er. Cause: The print settin gs were set to prin t the first page of yo ur documen t first.
Solution 3: Load the st ack of pape r correctly Solution: Remove t he stack of paper from the i n put tray, reload the paper, and then slide the paper wid th guide inward until it st ops a t th e edge of the paper. For more information, see: Load media Cause: The paper guides were no t positioned correctl y .
Solution 2: Check the layout of the document Solution: Make sure the layout of the document you ar e trying to print f its on a paper size supported by the product. To preview the print layout 1. Load the correct paper size i nto the input tray. 2. Preview your p rint job before se nding it to the p roduct.
A blank page came out while printing Try the following solutions to resolve the issue. Solutions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solu tions unt il the issue is resolved.
Solution 5: Load paper in the in put tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the inpu t tray, remove the paper, tap t he stack of paper against a flat surface, and relo ad the paper into the input tray.
Solution 1: Make sure you are using genuine HP ink car t rid ges Solution: Check to see if your i nk cartri dg es are g enuine HP ink cartridges. HP recommends that you u se genuine HP ink cartridges. Genuine HP ink cartridges are designed a nd tested with HP printe rs t o he lp you easily produ ce great result s, time after time.
For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this di d not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges.
Aligning the printer can help ensure exce llent print quality. For more information, see: Align the printer Cause: The printer needed to be aligned. If this did not solve the issu e, try the next solution. Solution 7: Clean the pri nthe ad Solution: Check the fo llo wing potential proble ms, and then clean the printhead.
Solution 1: Ma ke sure y ou are using genuine HP i nk cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP i nk cartridg es. Genui ne HP in k cartrid ges are designed and tested with HP printers to help you easily produce great results, time after time.
Always make sure the paper yo u are printing on is flat. Fo r best results when printing images, use HP Advanced Photo Paper. Store specialty me di a in its original pa ckaging inside a resealable plastic b ag on a flat surface in a coo l, dry place. When you are read y to print, remove only t he paper you plan to use imm ediately.
NOTE: For this issue, there is not a proble m with your ink supplies. Therefore, replacing the ink cartridge s or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a.
• Solution 3: Check the ink levels • Solution 4: Align the p r in ter • Solution 5: C le an the printhead • Solution 6: Co ntact HP support Solution 1: M ak e s ure the paper i s l oaded correctl y Solution: Make sure that the paper is loade d correctly in the inpu t tray.
If this di d not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: Check the followi ng potential prob lem s, and then cle an the printhead. After cleaning the printhead, print a print quality repor t. Evaluate the print quality report to see i f the print qua lity problem sti ll exists.
Solution 2: Check the paper type Solution: HP recommends that you use HP pape rs or any other paper type that is appropriate for the product. Always make sure the paper yo u are printing on is flat. Fo r best results when printing images, use HP Advanced Photo Paper.
Solution 5: Contact HP s upp ort Solution: Contact HP support for service. Go to: www.hp.com/ support . If prompted, ch oose your country/reg ion , a nd then click Co ntact HP for information on calling for techni cal support. Cause: There was a prob lem with the print hea d.
Solution 3: Print the image in a smaller size Solution: Reduce the si ze of the image and then prin t it. If you are printin g a photo or graphic, an d the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or raster ized graphic has been resized, it can be blurry or fuzzy when printed.
Solutio n 1: M ak e sure the paper i s l oaded correctl y Solution: Make sure tha t th e pa per is loaded cor r ectly in the input t ray . For more information, see: Load medi a Cause: The paper was not loaded correct ly. If this di d not solve the issue, try the next solution.
Solution 2: Wait while t he ink dries Solution: Wait at least thirty minutes for the in k inside the product to dry, t hen try the print j ob again. Cause: The excess ink in the pro duct needed to dry out. Paper is not picked up from the input tray Try the following solutions to resolve the issue.
Solution 4: Clea n the r ollers Solution: Clean the rollers. Make sure you have the f o llowing materi als available: • A lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filte red, or bottled wa ter (tap water m ight conta in contamin ants that can damage the ink cartridges).
Cause: Many black print quality problems clear up with the automatic services performed after each print job is finished. Solution 2: Use TrueType or OpenType fo nts Solution: Use TrueType o r Ope nType fonts to ensure that the prod uct is able t o print smooth f on ts.
The product prin ts slowly Try the following solutions if the product is printing very slowly. • Solution 1: Use a lower print q ualit y setting • Solution 2 : Check the ink leve ls • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting.
Media is not picked up from a tray • Make sure media is loaded in th e tray. Fo r more inf orma ti on, see Load media . Fan the media be fore loading. • Make sure the paper gu id es are se t to the correct markin gs i n t he tra y fo r th e media size you are loading.
Multiple pages are bein g picked up • Fan the media b ef ore loading. • Make sure the paper guides are set to the correct ma rki ng s in the tray for the m edia size you are loading. Also make sure the guides ar e snu g, b ut n ot tight, against th e stack.
Copies are bl ank • Check the media The media might not meet He wlett-Packard media specific ations (for e xamp le, the media is too moist or too rou gh). See Select print med ia for mo re information. • Check the settings The contrast setting mi ght be set too light.
Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard me di a specifications (fo r exa mple, the media is too moist or too rough). See Select print media for more information. • Too light or dark Try adjusting the con trast and copy-qualit y set tings.
• Part of the documen t did no t scan or text is missing • Text cannot be ed it ed • Error messages appear • Scanned image qu al ity is poor • Scan defects are appa rent Scanner did nothing • Check the original Make sure that the origi nal is pl aced on the scanner glass correctly.
Part of the documen t did not sca n or text is missin g • Check the original ƕ Make sure that you lo aded the orig inal correctly. F or more inf ormation, see Loa d originals . ƕ If you scanned the document from the ADF, try scanning the docum en t di rectly from the scanner glas s.
Error messages appear • "Unable to ac tivate TWAIN sou rce" or "An e rror occurr ed while ac quiring the image" ƕ If you are acquiring an image from another device, such a s a digital camera or another scanner, ma ke sure t hat the other devi ce i s TWAIN-compliant .
Take steps to impr ove the s can quality ƕ Use the gla ss to scan rather than the ADF. ƕ Use high-quality originals. ƕ Place the media correctl y . I f the media is placed incorrectly on the scan ne r gl ass, it might skew, which causes unclear im ages.
Try these first if you are having problems with your fax f eat ures: • Check the telep hon e cord. Try using another tel ephone cord to see if the problem continues. • Remove other equ ipmen t from the HP d evice. Conn ect the HP de vice directly to the wall jack to see if the proble m pe rsi sts.
• Make sure you use the phone cord that came with the device. If you do no t use the supplied ph one co rd to connect from the t elephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the pho ne cord into the corre ct port. 1. Using the phon e cord supplied in t he box with the d evice, connect one end to your telephone wa ll jack, then connect th e other end to the p ort labeled 1-LI NE on the back of the device.
port labeled 1-LINE on the back of the device, and th e other end to your telephon e wall jack, as shown below. You might need to co nnect the supplied ph one cord to the ad apt er provided for your country/region.
The "Dial To ne Detect ion" test faile d Solution: • Other equipme nt, which uses the sam e phone line as th e device, might be causing the test to fail. To find ou t if other equipment is causing a problem, disconnect everything from th e ph one line, and then run the test again.
The "Fax Line Condi tion" test failed Solution: • Make sure you connect the device to an anal og phone line or you wi ll not be able to send or receive f axes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
You might need t o conne ct t h e supplied phone cord to the adapter provided for your countr y/region. Solution: Other eq uipment that uses the sam e phone line as the devi ce might be in use. Make sure exten sion phones (phon es on the same phone line, b ut not connected to the device) or other equipment are not in use or off the hook.
that carries phon e accessories. You will also ne ed another phone cord , which can be a standard phone cord t hat you might alrea dy ha ve in your home or offi ce. • Try connectin g a worki ng p ho ne and phone cord to the te lephone wall j ack that you are using for the device and check fo r a dial tone.
• If the device shares the same pho ne line with a DSL service, the DSL modem might not be pro perl y grou nde d. If the DSL modem is no t pro pe rl y grou nded, it can create noise on t he p hone line. Phon e l ines with poor sou nd qu ality (noise) can cause faxing proble ms.
• If you are sending a fax manually from yo ur phone that is connected direc tly to the device, you must use the keypa d on the telepho ne to send the f ax. You cannot use the keypad on the device control panel. NOTE: If using a serial-type phone system, connect your phone to the port labeled 2- EXT .
ƕ Disconnect the answering ma chine and then try receiving a f ax. I f f axing is successful without th e a nsweri ng mach ine, the answerin g machine might be causing the problem . ƕ Reconnect the answeri ng machine and record your outgoing message again.
Fax tones are reco rd ed on my answering machin e Solution: • When you have an answering machine on the same phone li ne you use for fax calls, try connecting th e answering machine directly to the d evice as described in Case I: Shared voice/fax line with answering machine .
Cause: The computer selected to receive faxes is turned o ff . Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured fo r setup and recei vin g faxes and one of them may be switched off.
Solve network problems NOTE: After correcting an y of the following, ru n the installati on program again. General networ k troubleshoo ti ng • If you are unable to install the device software, verify that: ƕ All cable connections to the comp uter and the device are secure.
Basic wireless tr oubleshooting Perform the following steps in the order presented. NOTE: If this is the first time yo u are setting up the wireless connection, and you are using the includ ed software, make sure that the USB cable is connected to the device and the comput er.
Make sure your co mpute r is connected to your ne tw or k To check a w ired (Etherne t) connectio n Ÿ Many computers have indicat or light s besi de the port where the Ethernet cable f rom the router connects to your computer. Usua lly there are two indic ator lights, one that is on and another that blinks.
If you are unable to get your computer connecte d to your network, contact t he person who set up yo ur network or the router manu facturer as there might be a hardware issue with either your router or computer. If you are able to a c ce ss the Internet and are usin g a co mputer running Windows, you can also access HP Network Assistant at www.
Check to see if you can access the embedded Web server (EWS) Ÿ After you esta blish that the computer and the HP device both have active connections to a network, you can verify if they are on the same network by accessing the device's embedded Web server (EWS).
Mac OS X 1. Click System Pref erences in the Dock, and then click Print & Fax . 2. Select the HP device, and the click Print Queue . 3. If Jobs Stopped appears in the window that appears, click Start Jobs .
If you still cannot use the HP device over t h e network or if you have to periodically perform this step in order to use your device over th e network, your firewall might be interfering. If this still does not work, there might be a problem with your ne twork conf iguration or router.
ƕ Inspect the ends of th e memory card for dirt or materi al that closes a hole or spoils a metal contact. Clean the contacts wi th a lint-free cloth an d small amounts of isopropyl alco hol. ƕ Assure that the memory card is wo rking prop erly by testi ng it with ot her de vices.
Check the device IP addre ss • To check the IP address of the device fr om the control panel (color displ ay m odels only), touch t h e Setup but ton, select Network , select View Network Settings , and then select either D is play Wired Summary or Display Wi rel ess Summary .
Check the device to ensu re the follow ing • Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to wa rm up. • The device is in th e Ready state, an d no other lights on th e device control panel are lit or blinking.
Clear jams Occasionally, media be co mes j ammed during a job. Try the follow ing remedies before you attempt to clear the jam. • Make sure that you are printing with media t hat meets specification s. Fo r more information, see Select print media .
b . Locate any jam med med ia inside the device, gras p it with both hands and then pull it towards you. c . If the jam is n ot there, push the latch on the top o f the duplexer and l ower its cover. If the jam is insid e, ca re fu ll y remove it. Close the co ver.
To clear a paper jam in the a utomatic document feeder 1. Lift the cover of the au tomatic document feeder. 2. Gently pull t he pap er out of the r ol lers. CAUTION: If the paper tears when you are removing it from the rol le r s, check the rollers and wh eels for torn pieces of paper t hat might be remaining inside the device.
• Fax Memory Full • Device Disconnected • Ink Alert • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle ca nnot move • Paper Jam • Paper Jam • The print.
Advanced printhead maintenance WARNING! Only reinstall t he printhead as part of t he procedure for Pr inthead Problem error messages To reinsta ll th e printhead 1. Make sure that the pro duct is turned on. 2. Open the ink cartridge do or. 3. Remove all of the ink cartrid ges an d place them on a piece of paper with t he ink opening poi nting up.
5. Remove the print head by lifting it stra ight up. 6. Clean the prin th ead . There are three ar eas of the pr inthead that need to be clean ed: the p lastic ramps on both sides of the i nk no zzles, the edge between t he n ozzle s and the electri c al contacts, and the electrical contacts.
To clean the prin thead a . Lightly damp en a clea n, lint-free cloth and wi pe the electrical con ta ct area from the bottom to the top. Do not go past the edge be twee n the nozzles and the electrical cont acts. Clean until no new in k shows on th e cloth.
d . Wipe the previously cleaned areas dry with a dry lint-free clot h before proceeding to the next step . 7. Clean the electrical cont acts inside the product. To clean the el ec tri cal contacts in the pr oduct a . Lightly dam pen a clean, lint-f ree cloth with bottle d or distilled wate r.
10. Using the colored sh aped icons for help, slid e t he ink cartridge into th e empty slot until it clicks into place and is seated firmly in the slot.
HP recommends you hav e a replacement available for when print quali ty becomes no longer acce ptable Use the following to correct the error: • Replace the in k cart ridges • Supplies NOTE: Ink level alerts and indi cators provide estimates for planning purposes only.
Cartridge Problem Choose your error • The following cartr idge appears to be missing or damaged • Cartridge(s) in Wrong Slot - The following cartrid ges are in the wr on g sl ots The following car.
The cartridge cradle cannot move Please turn device powe r off. Check de vice for a pa per jam or oth er obstruction Use the following to correct the error: • Clear jams • Hardware installation suggestions Paper Jam There is a paper jam (or misfeed ).
Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is cu rrently offline Use the following to correct the error: To check if the printe r is paused or offlin e (Wi ndows) 1.
To check if the printer is paused or offline (M a c OS X ) 1. Click System Pref erences , click Pr int & Fax , and t hen click sel ect the printer you want to use. 2. Double-click the icon for your product t o open the print queue. 3. If Hold is selected, click Resume .
Ink Service Capacity Warning Your printer has maximized the Ink Servi ce Cap acity. If you are going to move or t r ansport the product after receiving this message, make sure you keep it upright an d do not tip it on its side to avoi d in k leakage. Printing can contin ue, but ink syst em behavior might chan ge.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshoppin g.com ) for the latest updates. You may also make purchases throug h the Web site.
Supported ink cartridg es You can check the following places to find which cartridges are supported by the device: • The ink supplies label (located inside the printer , near the ink car tridges). • The HP SureSuppply Web site ( www.hp.com/buy/supp lies ).
B Support and warranty The information in Maintain and troublesh oot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Warranty Warranty 245.
Ink cartridge warranty information The HP cartridge warranty is applicable when the pro duct is used in its designated HP printing device. This warranty does not cove r HP ink products that h ave been refilled, remanufacture d, refurbished, misused, or tampered with.
Obtain HP tele phone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone sup port for Linux printing. All sup port is provided online at the following web site: https://launchpad.
5. Obtain the version number of the printer software. (To find the version nu mber of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application, note the app lication and version number.
Telephone supp ort numbers For the most current list of telephone support numbers, see w ww.hp.com/support . $IULFD(QJOLVKVSHDNLQJ $IULTXH.
Placing a call Call HP support while you are in front of the computer and the HP all-in-one. Be prepare d to provide the following information: • Model number (located on the label on the front of th e device) NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number.
HP Quick Exchange Ser vic e (Japan) For instructions on how to pack your product for exchange, see Pack the device . HP Korea custom er su pport Obtain HP telephone support 251.
Prepare the device for shipment If after contacting HP Customer Support or r eturning to the point of purchase, you are requested to send the device in for service, make sure you r emove and keep the .
3. Remove the control-pane l faceplate as follows: a . Lift the scanner lid. b . Use either your finger or inser t a thin object in the tab on the upper right cor ner of the control- panel faceplate to pry the control- panel faceplate off.
4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all-in- one. CAUTION: The replacement device might not come with a control-panel faceplate. Store your control-panel faceplate in a safe place, and when the replacement device arrive s, reattach your control-panel faceplate.
Pack the device Complete the following steps after you have pr epared the device for shipment. To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device.
C Device specifications For media and media-handling specifications, see Understand specifications for supported med ia . This section contains the following topics: • Physical specifications • Pr.
Feature Capacity Device control panel language support Language availability varies by country/reg ion. Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Gree k, Hungarian, .
Recommended requirements • Microsoft Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 200 MB free hard disk space, Microsoft Internet Explorer 6.0 or later • Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium III or hig her processor, 512MB RAM, 500 MB free hard disk space, Microsoft Internet Explorer 6.
• An Internet connection (required for some features) NOTE: You can open the embedded Web server without being connected to the Internet. However, some features will not be available.
• Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error C orrection Mode. • 33.6 Kbps transmission. • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory.
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander posit ion) LpAd 55 (dBA) Sound power LwAd 6.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to user s in Ko.
FCC statement FCC statem ent The Unit ed States F ederal Communi cations Co mmission (in 4 7 CFR 1 5 . 1 05) has spec if ied that the follo w ing notice be br ought to the attention of user s of this pr oduct.
Notice to users in Jap an about the power cord Toxic and hazardous su bstance tab le LED indicator statement LED indicator s tatement The displa y LEDs meet the r equirements o f EN 608 25- 1 . Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 4 5 63 5 T .
Notice to users of the U.S. telephone network: FCC requirements Notice to users of th e U.S. telephone net work: FCC requirements This equipment com plies w ith FCC rule s, P ar t 6 8. On this equipment is a label that contains, among other inf ormation , the FCC R egistr ation Number and R inger Eq uiv alent Number (REN) for this equipment .
Notice to users of the Canadian telep hone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C anadi an telephone n etwork Cet appar eil es t conforme au x spéc ifi cations tec hniques des équipements ter minaux d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in th e European Economic Area This pr oduct is desi gned to be connected to the analog S w itched T elecommunication Networks (P S TN) of the E ur opean Economi c Area (EE A) countr ies/r egions.
Exposure to ra dio frequency radi ation Exposure to radio frequency radiation Caution The radiated ou tput pow er of this de v ice is far belo w the FCC r adio fr equency e xposur e limits. Ne vertheless , the dev ice shall be u sed in such a manner that the potential f or human contact dur ing normal operati on is minimi z ed.
European Un ion re gulatory notice European Union Regulator y Notice Produc ts bearing the CE mar king comply w ith the follo w ing EU Dir ecti v es: • Lo w V oltage Directi v e 2006/9 5/EC • EMC Dir ecti ve 2004/1 08/E C CE compliance of this pr oduct is v alid onl y if pow er ed with the cor rec t CE-mar ked A C adapter pr ov ided b y HP .
All-in-One) . This regulator y number should not be confused with the marketing name (HP Officejet 6500 All-in-One) or product number. Appendix D 270 Regulatory information.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-01-A Supplier’s Address: 60, Alexandra Ter.
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-02-A Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech,.
Environmental product stewardship prog ram Hewlett-Packard is committed to providing quality products in an e nvironmentally sound manner. Design for recycling has be en incorporated into this prod uct. The number of materials has b een kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equipment by users in private househ olds in the European Unio n Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicate s that this product must not be disposed o f with your other household wa ste.
qualification status for this product, see the Product Da ta Sheet or Specification Sheet. Qualified produicts are also listed at http://www.hp.com/go/energystar .
Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Tha i Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associ.
NOT LIMITE D TO, PROCUREMENT OF SUBSTITUT E GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, W HETH ER IN CON TRA CT , ST RICT.
3. All advertising materials mentionin g features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSLToolkit. ( http://www.openssl.org/ )" 4.
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT.
Index Symbols/Numerics (ADF) automatic document feeder clean 160 feeding problems, troubleshoot 160 10 x 15 cm photo paper copy 86 4 x 6 inch photo paper copy 86 A accessibility 13 accessories part nu.
control panel buttons 15 lights 15 copy cancel 91 collate copies 89 enhance light areas 89 from the device control panel 84 legal to letter 88 margin shift 90 number of copies 85 paper size 86 paper t.
(parallel phone systems) 123 answering machine troubleshoot 215 answering machine, set up (parallel phone systems) 121 auto answer 16, 71 backup fax reception 63 block numbers 16 blocking numbers 66 c.
I index sheets print 50 ink low 178 streaks on the back of paper 191 ink cartridge 147 Ink cartridges supported 256 ink cartridges check ink levels 144 expiration dates 101 locati ng 1 4 low ink 178 o.
(parallel phone systems) 123 shared with fax and voice line (parallel phone systems) 117 shared with fax and voice mail (parallel phone systems) 127 monitor dialing 55, 57 monitoring tools 93 multi-fe.
index sheets 50 last fax details 82 margins incorrect 175, 176 meaningless characters 171 nothing happens 172 photos from DPOF file 49 photos from memory cards 50 print quality report 154 Printer Stat.
serial phone systems countries/regions with 105 setup types 106 Services tab, Toolbox (Windows) 96 settings administrator 93 control panel 21 copy 85 driver 40 fax 59 network 103 scan 47 speed, fax 74.
temperature specifications 260 tests, fax dial tone, failed 208 failed 204 fax line condition 209 fax phone cord type test failed 206 hardware, failed 204 port connection, failed 206 setup 79 telephon.
white bands or stripes, troubleshoot copies 199 scans 202 WIA (Windows Image Application), scan from 46 Windows Add Printer installation 133 borderless printing 37 duplexing 41 HP Photosmart Software .
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Po d r Ľ cznik u ŧ ytk o w nik a © 2009 He wlett-P ack ard De ve lopment Compan y , L.P . www .hp.com/support.
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