Gebruiksaanwijzing /service van het product M475 van de fabrikant HP (Hewlett-Packard)
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L ASERJET PRO 300 COLOR MFP L ASERJET PRO 400 COLOR MFP User G uid e M375 M475.
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HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 User Guide.
Copyright and License © 2011 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or sh ortcuts. NOTE: Notes provid e important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damagi ng the product.
iv Conventions used i n this guide ENWW.
Table of contents 1 Produc t basics ......... ......... .......... .......... .......... .......... .......... ........ ........... ......... .......... ... .......... .......... .......... ..... 1 Produc t compa rison .......... ............. .......
Priori ty for pr int sett ings .... ........... .......... ............ .......... ........... ......... ........... .......... ........... .. 41 Change t he setting s for all print jobs u ntil the soft ware progr am is clos ed .......................
HP Smart Install for Windows wireless ne tworks, method 2: Temporarily conn ect a USB cable .............. ............ .............. ............ ............... .............. ............ ............. ........... ..... 63 HP Sma rt Instal l for Wind ows wirel ess networ ks, metho d 3: Use WPS .
Get help for any printing option with Windows ... ..... .............. ................ ................. .......... 110 Change the number of print copies with Windows ....... ................. ............. ................ ...... 111 Save c ustom pr int sett ings for reuse w ith Wind ows .
Defin e custom copy settings . ............... ............... .............. ............ ............... ............... ..... 154 Set th e paper s ize and t ype for copying o n special paper ........................... .................... 155 Restor e copy defau lt setti ngs .
Send a fax ................ ............... ................. ............... ................. .................. .............. .... .... 192 Receiv e a fax .......... .......... ........... ....... ........... .......... .......... .......... .....
Step 2 : Check the contr ol panel f or err or messag es ....................................................... 247 Step 3 : Test pr int func tionality ................. ...................... ...................... ...................... ...... 247 Step 4 : Test c opy func tionali ty .
Wirel ess connecti vity che cklist ... ...................... ........................ .................. ..................... 278 The control panel displays the message: The wireless feature on this pro duct has been turned off ......... ...........
Protecting the environment ..... .............. ............ ............ ............. ........... ............. .............. 300 Ozone prod uction . ................. ................. ................ ............... .............. ..............
Notice for use in France ..... ................. .............. .................. ................. ............. ............... 31 7 Notice for use in Russia .............. ............. ............ .............. ............. ........... .......
1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1.
Product comparison HP LaserJet Pro 300 color MFP M375nw CE903A HP LaserJet Pro 400 color MFP M475dn CE863A HP LaserJet Pro 400 color MFP M475dw CE864A Paper handling Tray 1 (50-sheet capacity) Tray 2 .
HP LaserJet Pro 300 color MFP M375nw CE903A HP LaserJet Pro 400 color MFP M475dn CE863A HP LaserJet Pro 400 color MFP M475dw CE864A Control-panel display Color graphical touch screen Print Prints 18 p.
HP LaserJet Pro 300 color MFP M375nw CE903A HP LaserJet Pro 400 color MFP M475dn CE863A HP LaserJet Pro 400 color MFP M475dw CE864A Scan Scans in black an d white with resolution up to 1200 dpi Scans in color with resolution up to 600 dpi Automatic duplex scanning Walk-up USB scanning (no computer requir ed) Fax V.
Environmental features Duplex printing Save paper by using the manual duplex printing option. Au tomatic duplex printing is available with the HP LaserJet Pro 400 color MFP M475dn and H P LaserJet Pro 400 color MFP M475dw models.
Product views Front view 1 Document feeder cover 2 Document feeder input tray 3 Document feeder input tray extension 4 Document feeder output bin 5 Color touch screen control panel 6 Control-panel-adj.
Back view 1 Fax ports 2 Network port 3 Hi-Speed USB 2.0 port 4 Power connection 5 Rear door (access for clearing jams) ENWW Product views 7.
Interface ports 1 Telephone “line out” port fo r attaching an extens ion phone, answer ing machine, or other device 2 Fax “line in” port for attachin g fax line to product 3 Network port 4 Hi-Speed USB 2.
Serial number and model number location The serial number and product model number label is at the back of the product. NOTE: Another label is inside the front door.
Control panel layout 1 Touch screen display 2 Wireless light: indicates the wirele ss network is enabled. The light blinks while the prod uct is establishing a connection to the wireless network. Wh en c onnected, the light stops blinking and stays lit.
Buttons on the Home screen The Home screen p rovides access to the product fea tures, and it in dicates the pr oduct status. NOTE: Depending on the product conf iguration, the features o n the Home screen ca n vary. The layout might also be re versed for some lang uages.
Control panel help system The product has a built-in Help system that explai ns how to use each screen. To open the Help system, touch the Help button in the uppe r-right corner of the screen. For some screens, the Help opens to a global menu where you can search fo r specific topics.
2 Control panel menus ● Setup Menu ● Function spec ific menus ENWW 13.
Setup Menu To open this menu, to uch the Setup button. The following sub menus ar e available: ● HP Web Services ● Reports ● Quick Forms ● Fax Setup ● System Setup ● Service ● Network Se.
HP Web Services menu Menu item Description Enable Web Services Enables HP Web Services so y ou can use H P ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.
Reports menu Use the Reports menu to print reports that prov ide inform ation about the product. Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu la yout. The active settings for e ach menu are listed.
Quick Forms menu Menu item Sub-menu item Description Notebook Paper Narrow Rule Wide Rule Child Ru le Prints pages that have preprinted lines Graph Paper 1/8 inch 5 mm Prints pages that have preprinte.
Fax Setup menu In the following ta ble, items that have an asterisk (*) in dicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Fax Set-Up Utility This is a tool for configur ing the fax settings. Follow the on- screen prompts and select the appropriate r esponse for each question.
Menu item Sub-menu item Sub-menu item Description Distinctive Ring All Rings * Single Double Triple Double and Triple If you have distinctive ring phone service, u se this item to configure how the product responds to incomin g calls. ● All Rings : The product answers all ring p atterns or calls that come through the telephone line .
Menu item Sub-menu item Sub-menu item Description Billing Codes On Off * Enables the use of billing codes when set to On . A prompt appears where you can enter th e billing code for an outgoing fax.
System Setup menu In the following ta ble, items that have an asterisk (*) in dicate the factory default setting. Menu item Sub-menu item Sub-menu item Sub-menu item Description Language (List of available control-panel display languages.) Sets the language in which the control panel displays messages and product reports.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Adjust Tray <X> X1 Shift X2 Shift Y Shift Use the X1 Sh ift setting to center the image from side to side on a single-sided page or for the second side of a two-sided page. Use the X2 Sh ift setting to center the image from side to side on the first side of a two-sided p age.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Product Security On Off Sets the product-security feature. If you select the On setting, you must set a password. USB Flash Drive On Off Enable or disable printing directly from the U SB port on the front of the product.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Color Cartridges Very Low Setting Stop Prompt Continue Print Black * Set how the product behaves when the one of the color print cartridges reaches the very low threshold. ● Prompt : The product stops printing and p rompts you to replace the print cartridge.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Store Usage Data On Supply * Not on Supply The product automatically stores print cartridge usage data in its internal memory. It can also store this data on memory chips in the print ca rtridges.
Service menu In the following ta ble, items that have an asterisk (*) in dicate the factory default setting. Menu item Sub-menu item Sub- menu item Description Fax Service Clear Saved Faxes Clears all faxes in memory.
Menu item Sub-menu item Sub- menu item Description Restore Defaults Sets all settings to the factory default va lues HP Smart Instal l On * Off Enable or disable the HP Smart Install tool. Disable the tool if you want to connect to a network by using an Ethernet cable.
Network Setup menu In the following ta ble, items that have an asterisk (*) in dicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Wireless Menu NOTE: You can also access this menu by touchi ng the Wirele ss button on the control panel.
Menu item Sub-menu item Sub-menu item Description HTTPS Enforcement Yes No * Sets the product so that it communicates only with Web sites that use hypertext transfer pro tocol secure (HTTPS). Restore Defaults Resets all network configurations to their factory d efaults.
Function specific menus The product features function-specific menus fo r copying, fa xing, and scanning. To open these menus, touch the bu tton for that function on the control panel. Copy menu To open this menu, to uch the Copy button, and then touch th e Settings.
Menu item Sub-menu item Sub-menu item Description Multi-Page Copy Off * On When this feature is on, the product prompts you to load another page onto the scanner glass or to indicate that the job is complete. Collation On * Off Specifies whether to collate copy jobs Tray Select Auto Select * Tray 1 Tray 2 Specifies which tray to use for copies.
Fax menu To open this menu, to uch the Fax button, and then touch the Fax Menu button. Menu item Sub-me nu item Sub-menu item Description Fax Reports Fax Confirmation On Every Fax On Send Fax Only On Receive Fax Only Never * Sets whether the product prints a confirmation report after a fax job.
Menu item Sub-me nu item Sub-menu item Description Fax Job St atus D isplays pending fax jobs, and allows you to cancel pending fax jobs. Fax Resolution Standard Fine Superfine Photo Sets the resolution for sen t documents. Higher resolutio n images have more dots per inch (dpi), so they show more detail.
Menu item Sub-me nu item Sub-menu item Description Print Report Now Prints a list of all the individual and group dial entries in the phone book. Change Defaults Opens the Fax Setup menu. Scan menu Menu item Sub-menu item Sub-menu item Description Scan to USB Drive NOTE: Touch the Settings.
USB Flash Drive Menu item Description Print Documents Prints documents stored on the USB drive. U se the arrow buttons to scroll through the docu ments. Touch the names of documents that you want to print. Touch the summary screen to change settings such as the number of copies, the paper size, or the pape r type.
36 Chapter 2 Co ntrol panel menus ENWW.
3 Software for Windows ● Supported operating systems and printe r drivers for Windows ● Select the correct printer driver for Windows ● Change print job setting s for Windows ● Remove the prin.
Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Recommended software installation ● Windows XP (32-bit, Service Pack 2) ● .
HP UPD PCL 5 ● Recommended for ge neral office printing in Windows environments ● Compatible with previo us PCL ve rsions and older HP LaserJet products ● The best choice for printing from third.
HP Universal Print Driver (UPD) The HP Universal Print Dr iver (UPD) for Window s is a single driver that gives you inst ant access to virtually any HP LaserJe t product, from any loca ti on, without downloadin g separate drivers.
Change print job settings for Windows Priority for print settings Changes to print setti ngs are prioritize d depending on where the changes are ma de: NOTE: The names of commands an d dialog boxes migh t vary depending on your softwa re program .
Change the product co nfiguration settings 1. Windows XP, Windows Ser ver 2003, and Windows Server 20 08 (using the de fault Start menu vi ew) : Click Start , and then click Printers and Fax es . Windows XP, Windows Ser ver 2003, and Wind ows Server 2008 (using the Classic Start menu vi ew) : Click Start , click Settings , and then click Printers .
Remove the printer driver from Windows Windows XP 1. Click the Start button, , and then click the Printers and Faxes item. 2. Find and right-click the product fr om the list, and then click the Delete item. 3. From the File menu, click the Server Properties ite m.
Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint Other Windows components and utilities ● HP Smart Install — automates th e printing system installation.
4 Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Use AirPrint ● Fax with Mac ● Scan with Mac ● Solve problems with Mac ENWW 45.
Software for Mac Supported operating systems an d printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5 and 10.6 NOTE: For Mac OS X 10.5 and la ter, PPC and Intel® Core™ Processor Macs are suppo rted. For Mac OS X 10.
Install software for Mac computers on a wired network Configure the IP address 1. Connect the network cab le to the product a nd to the network. 2. Wait for 60 seconds be fore continuing. Duri ng this time, the network re cognizes the product and assigns an IP add ress or host name for the product.
Install software for Mac comp uters on a wireless network Before installing the product software, make sure the product is not connected to the network usi ng a network cable. Make s ure your Mac computer is connected to the same wireless network to which you plan to con nect the product.
5. Click the plus (+) symbol in the lower left corner of the Printer Names column. By default, Mac OS X uses the Bonjour metho d to find the p roduct over the local ne twork and add it to the printer pop-up menu. This method is best in most situations.
NOTE: The names of commands an d dialog boxes migh t vary depending on your softwa re program . ● Page Setup dialog box : Click Page Setup or a simila r command on the File menu of the program you are wo rking in to open this di alog box. Settin gs changed here might override settings changed a nywhere else.
Software for Mac computers HP Utility for Mac Use the HP Utility to set up prod uct features that ar e not available in the printer driver. You can use the HP Utility when the product uses a universa l serial bus (USB) ca ble or is connected to a TCP/IP-based network.
You can also access the HP Embedd ed We b Server from the Safari Web browser: 1. Select the page icon in the left side of the Safari toolba r. 2. Click the Bonjour logo. 3. In the list of printer s, doub le-click this product. The HP Embedde d Web Server opens.
Basic print tasks with Mac Cancel a print job with Mac 1. If the print job is currently p rinting , cancel it by pressing the Cancel button on the pr oduct control panel. NOTE: Pressing the Cancel button clears th e job that the product is currently processing.
Create a printin g preset 1. On the File menu, cl ick the Print option. 2. Select the driver. 3. Select the print sett ings that you wa nt to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button.
Print multiple pages on on e sheet of paper with Mac 1. On the File menu, cl ick the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number o f pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
6. Go to the produ ct, and remove any blan k paper that is in Tray 1. 7. Insert th e printed s tack fac e-up with th e bottom edg e feeding in to the prin ter first in Tray 1. Y ou must print the second side from Tray 1. 8. If prompted, press the ap propriate con trol-panel button to continue.
Use AirPrint Direct printing using Apple ’s AirPrint is supported for iOS 4.2 or la ter. Use AirPrint to print dire ctly to the product from an iPad (iO S 4.
Fax with Mac To send a fax by printin g to a fax driver, complete the following steps: 1. Open the document th at you want to fax. 2. Click File and then click Print . 3. In the Printer pop-up menu, sele ct the fax print queue tha t you want to use . 4.
Scan with Mac Use the HP Scan software to scan images to a Ma c computer. 1. Load the document onto the scanner glass or into the do cument feeder. 2. Open the Applica tions folder, and then click Hewlett-Packard . Double-click HP Scan . 3. Open the HP Scan menu and click Preferences .
Solve problems with Mac For information about solving problems with a Mac, see Solve product software problems with Mac on page 283 . 60 Chapter 4 Use the product with Mac ENWW.
5 Connect the product with Windows ● Printer sharing disclaimer ● Use HP Smart Install to connect to a comput er, a wired network, or a wireless network ● Connect with USB ● Connect to a ne tw.
Printer sharing disclaimer HP does not support peer-to- peer networking, as th e feature is a function of Microsoft operating systems and not of the HP printer drivers.
HP Smart Install for Windows wire less networks, method 1: Use the product control panel NOTE: Use this method on ly if you know your wireless network SSID and password. 1. On the product con trol panel, touch the W ireless butt on. Touch the Wireless Menu button, and then touch the Wireless Setup Wizard item.
Connect with USB NOTE: Use this procedure if you ar e not using the HP Smart Install. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no lon ger than 2 m (6.5 ft). CAUTION: Do not connect the USB cable un til the installation software prompts you to connect it.
Connect to a network with Windows Supported network protocols To connect a n etworking-equipped product to a ne twork, you need a network that uses one or m ore of the following protoco ls.
5. Find the IP address on the config uration report. Jetdirect Page HP Color LaserJet Page 1 Install the software 1. Quit all programs on the compu ter. 2. Install th e softwar e from the C D. 3. Follow the onscreen instructions. 4. When prompted, select the Connect through a wired networ k option, and the n click the Next button.
Connect the product to a wireless network using WPS If your wireless router suppo rts Wi-Fi Protected Setu p (WPS), this is the simplest way to set up the product on a w ireless network. 1. From the Home screen on the product co ntrol panel, touch the Wi reless button.
connection ea sier. After the setup is complete, yo u can disconnect the USB cable and use the wireless connection. 1. Insert t he soft ware CD int o the comp uter CD tr ay. 2. Follow the on-screen instructio ns. When prompte d, select the Connect thr ough a wirele ss network option.
Set or change the product password Use the HP Embedded Web Server to set a password or chan ge an existing password for a product on a network. 1. Type the product IP address in to the ad dress line of a Web browser. Click the Netwo rking tab, and click the Security link.
Link speed and duplex settings NOTE: This information applies only to Ethe rnet ne tworks. It doe s not apply to wireless networks. The link speed a nd communication mo de of the print server must match the ne twork hub. For most situations, leave th e product in automatic m ode.
6 Paper and print media ● Understand paper use ● Change the printe r driver to match the pape r type and size in Wi ndows ● Supported paper sizes ● Supported paper types and tray capacity ● .
Understand paper use This product supports a variety of pap er and other pr int media. Paper or prin t media that does no t meet the following guidelines might cause poor pr int quality, increased jams, and premature wear on the product. It is possible for paper to meet a ll of these guidelines and still not produce satisfactory results.
Media type Do Do not Letterhead or preprin ted forms ● Use only letterhead or f orms approved for use in laser printers. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product.
Change the printer driver to match the paper ty pe and size in Windows 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list.
Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size an d type in your print driver before printing. Table 6-1 Supported pap er and print media sizes Size Dimensions Tray 1 Tray 2 or op tional Tray 3 Automatic duplex printing Letter 216 x 279 mm (8.
Table 6-2 Supporte d envelopes and po stcards (contin ued) Size Dimensions Tray 1 Tray 2 Automatic duplex printing Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.
Supported paper types and tray capacity Table 6-3 Tray 1 Paper type Weight Capacity 1 Paper orientation Every day: ● Plain ● Light ● Bond ● Recycled 60 to 90 g /m 2 (16 to 24 lb) Up to 50 shee.
Table 6-3 Tray 1 (continue d) Paper type Weight Capacity 1 Paper orientation Other: ● Color laser transparency 4 ● Labels 4 ● Letterhead ● Envelope 4 ● Preprinted ● Prepunched ● Colored .
Table 6-4 Tray 2 and Tr ay 3 (continued) Media type Weight Capacity 1 Paper orientation Photo/cover ● Matte cover paper ● Glossy cover paper ● Matte photo paper ● Glossy photo paper ● Postcard ● Cardstock Up to 163 g/m 2 (43 lb) 2 Postcard: Up to 176 g/m 2 (47 lb) Up to 12.
Load paper t rays Load Tray 1 1. Open Tray 1 . 2. Pull out the extension tray. 80 Chapter 6 Pap er and print media ENWW.
3. If you are loading lo ng sheets of paper, flip out the extension. 4. Extend the paper guides fully (callout 1) a nd then load the pa per stack into Tray 1 (callout 2). Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with th e side to be printed on face-up and the top toward the product.
2. Slide open the p aper length and width g uides. 3. To load Le gal-size paper, e xtend the tray by pressing and h olding the ex tension tab while pulling the fron t of the tray toward you. NOTE: When it is loaded with Legal-si ze paper, the tray extends from the fron t of the product appr oximately 64 mm (2.
5. Push down on the paper to make sure that the paper sta ck is below the paper limi t tabs on the side of the tray. 6. Slide the tray into the product. Load the document feeder The document fe eder holds up to 50 sh eets of 75 g/m 2 (20 lb bond) pape r.
1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug agai nst the paper. 84 Chapter 6 Pap er and print media ENWW.
Configure trays By default, the p roduct pulls paper fr om Tray 1. If Tray 1 is empty, the product pu lls paper from Tray 2, or Tray 3 if it insta lled. Configur ing the tray on this produc t change s the heat and speed settin gs to obtain the best print quality for the type of paper that you are using.
86 Chapter 6 Pap er and print media ENWW.
7 Print cartridges The information contain ed herein is subje ct to ch a nge without notice. F or the latest User Guide information go to www.hp.com/ go/LJColorMFPM375_manuals or www.
Supplies views Print cartridge views 1 Cartridge memory chip 2 Plast ic shield 3 Imaging Drum. Do not touch the imaging dru m on the bottom of the print cartridge.
Manage print cartridges Correctly using, storing, and mon itoring the print cartridg e can help ensure hi gh-quality print output. Change settings for print cartridges Print when a print cartrid ge is at estimated end of life Supply-related notifications are communi cated on the product control panel .
Enable or disable the At Very Lo w settings from the control panel You can enable or disable the defa ult settings at any time , and you do not have to re-enable them when you install a new print cartridg e. 1. From the Home screen o n the control panel, to uch the Setup button.
HP does not recommend the full-time use of Econ o Mode. If EconoMode is used fu ll-time, the toner supply might outlas t the mechanical parts in the pr int cartridge. If print quality be gins to degrade and is no longer acceptab le, consider replacing the print cartridge.
Replacement instructions Replace the print cartridges The product uses four colo rs and ha s a different print cartr idge for each color: black (K), magenta (M) , cyan (C), and yellow (Y). CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water.
3. Grasp the handle on the old print cartridge and then pull the ca rtridge straight up to remove it. 4. Remove the new print cartridge from the packaging. 5. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.
6. Remove the orange, plastic shield from the bottom of the new prin t cartridge. 7. Do not touch the imagi ng drum on the bottom of the print cartridge. Fingerp rints on the imaging drum can cause print-quality problems. 8. Insert the new print cartridg e into the product.
9. Pull the tab on the left si de of the print cartridge straight up to com pletely remove the sealing tape. Recycle the sealing tape. 10. Close the print-cartridge drawer. 11. Close the front door. 12. Place the old pr int cartridge, the sealing tape, and the orang e plastic shield in th e box for the new print cartridge.
Solve problems with supplies Check the print cartridges Check each print car tridge, and replace it if nece ssary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas.
Print the Suppli es Status page The Supplies Status page indicates the estimated life rema ining in print cartrid ges. It also lists the part number for the correct ge nuine HP print ca rtridge for your product so you can order a replacement print cartri dge, as well as other usefu l information.
Interpret the Print Quality Page 1. On the produ ct control panel, o pen the Reports menu. 2. Select the Print Quality Page item to print it. This page contains five bands of color, which are divide d into four groups as indicated in the fol lowing illustration.
3. Examine the surface o f the green ima ging drum on the bottom of the print cartridge. CAUTION: Do n ot touch the green roller (ima ging drum) on th e bottom of the cartridge.
Interpret control pane l messages for supplies 10.100X Supply Memory Error Description A specific print cartrid ge has a fau lty or miss ing memory chip. "X" indicates the ca rtridge: 0=black, 1=cyan, 2=magenta, 3 =yellow. Recommende d action Check the me mory chip.
Recommende d action To ensure optimal print q uality, HP recommends replacing the print cartridge at th is point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's pre mium Protection Warranty on that su pply has ended.
Recommende d action No action necessary. Incompatible <color> Description You have installed a print cartridge th at is inte nded for use in a different HP p roduct model. Th e product might no t function correctly with th is print cartridge installed.
Recommende d action To ensure optimal print q uality, HP recommends replacing the print cartridge at th is point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's pre mium Protection Warranty on that su pply has ended.
Recommende d action Press the OK button to continue printin g. If you believe you purch ased an HP supply, go to www.hp.com/ go/anticounterfeit . Service or re pairs that are required as a result of usin g unsupported supplies is n ot covered under HP warranty.
Recommende d action Make sure that each p rint cart ridge is ins talled in the correct sl ot. From fr ont to ba ck, the prin t cartridges are installed in thi s orde r: black, cyan, ma genta, and yellow. Yellow Very Low Description The print cartridge is a t the end of its usef ul life .
106 Chapter 7 Print cartridges ENWW.
8P r i n t t a s k s ● Cancel a print job ● Basic print tasks w ith Windows ● Use HP ePrint ● Additiona l print ta sks with W indows ● Walk-up USB printing ENWW 107.
Cancel a print job 1. If the print job is currently p rinting , cancel it by pressing the Cancel button on the pr oduct control panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing.
Basic print tasks with Windows The methods to open the print dialog from softw are programs can vary. The pr ocedures that fo llow include a typical method. So me software programs do not h ave a File menu. See the documentation for your software program to l earn how to open the p rint dialog.
Get help for any printi ng option with Windows 1. Click the Help button to open the online Help. 110 Chapter 8 Print ta sks ENWW.
Change the number of p rint copies with Windows 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Select the product, and the n select the number of copie s. Save custom print settings for reuse with Windows Use a printing shortcu t with Windows 1.
3. Click the Printing Shortcuts tab. 4. Select one of th e shortcuts, a nd then click the OK button. NOTE: When you select a shortcut, the corresponding setting s change on the other tabs in the printer driver . Create printi ng shortcuts 1. On the File menu in the softwar e program, click Print .
2. Select the product, and then click the Properties or Preferences button . 3. Click the Printing Shortcuts tab. 4. Select an existing short cut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the ri ght side of the screen.
5. Select the print options for the new shor tcut. 6. Click the Save As button. 7. Type a name fo r the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the soft ware pro gram, cli ck Print .
3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Select the product, and the n click the Properties or Preferences button.
Print on both sides (duplex) with Windows Print on both sides manually w ith Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button .
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the outpu t bin, and maintaining the same orientatio n, place it with the printed side faci ng down in Tray 1.
2. Select the product, and then click the Properties or Preferences button . 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job.
Print multiple pages per sheet with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button .
4. Select the number of pa ges per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders , Page order , and Orientation options. Select page orientation with Windows 1. On the File menu in the softwar e program, click Print .
2. Select the product, and then click the Properties or Preferences button . 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape op tion. To print the pa ge image upside do wn, select the Rotate by 180 d egrees option.
Set color options with Windows 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual opti on, and then click the Settings button.
Use HP ePrint Use HP ePrint to print docum ents by sending them as an e-mail a ttachment to the prod uct's e-mail address from any e-mail enabled device. NOTE: The product must b e connected to a wired or w ireless network and hav e Internet access to use HP ePrint.
Additional print tasks with Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Advanced tab.
3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Typ e is: options. ENWW Additional print tasks with Windows 125.
6. Expand the list of Other op tions. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1.
2. Select the product, and then click the Properties or Preferences button . 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More.
5. Expand the list of Typ e is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies a re in the list of Other optio ns. 7. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Wi ndows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button .
4. In the Special pages area, click the Print pages on differen t paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct optio ns from the Paper source and Paper type drop-down lists.
7. If you are printing both the first and last pages on different pa per, repeat step s 5 and 6, selecting the options for the othe r page. 8. Click the OK button. Scale a document to fit pa ge size with Windows 1. On the File menu in the softwar e program, click Print .
2. Select the product, and then click the Properties or Preferences button . 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the dro p-down list.
Add a watermark to a do cument with Windows 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list.
3. Click the Finishing tab. 4. Select the Print on both sides check box. 5. In the Booklet lay out drop-down list, click the Left binding or Right binding o ption.
6. Retrieve the printed stack from the outpu t bin, and maintaining the same orientatio n, place it with the printed-side facing down in Tray 1. 7. On the cont rol panel, touch the OK button to print the seco nd side of the job.
Walk-up USB printing This product featu res printing from a USB flash driv e, so you can qui ckly print files without sending them from a computer. The product accepts st anda rd USB storage accessories in the USB port on the front of the prod uct. You can pri nt the following types of files: ● .
4. To print photos, touch the View and Print Photos item, and then touch the preview image for ea ch photo that you want to print. Touch the Done button. When the summary screen opens, yo u can touch it to adjust the settings. Touch the Print button to print the photos.
138 Chapter 8 Print ta sks ENWW.
9 Color ● Adjust color ● Use the HP EasyColor optio n ● Match colors to your computer screen ENWW 139.
Adjust color Manage color b y changing the settings on the Colo r tab in the printe r driver. Change the color th eme for a print job 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Click Properties or Preferences . 3. Click the Color tab.
Change the color options Change the color option s settings for the cu rrent pr int j ob from the color tab of the printer driver. 1. On the File menu in the soft ware pro gram, cli ck the Print item. 2. Click Properties or Preferences . 3. Click the Color tab.
Table 9-1 Manual color opti ons Setting description Setting options Edge Control The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adap tive halftoning increases edg e sharpness.
Use the HP EasyColor option If you are using the HP PCL 6 printer driver fo r Windows, the HP EasyCol or technology au tomatically improves mixed-con tent documents that are prin ted from Microsoft Office pr ograms. This technology scans documents and automatically ad justs photographic images in .
Match colors to your computer screen For most users, the best me thod for matching colors is to print sRGB colors. The process of matching pri nter output color to your computer screen is complex, because pr inters and computer monitors use different methods of p roducing color.
10 Copy ● Use copy functions ● Copy settings ● Copy photos ● Copy mixed size originals ● Copy on both sides ENWW 145.
Use copy functions Copy 1. Load the document onto the scanner glass or into the do cument feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. Multiple copies 1. Load the document onto the scanner glass or into the do cument feeder.
3. Touch the arrows to change the number of co pi es, or touch the existing numbe r and type the number of copies. 4. Touch the Black or Color button to start copying. Copy a multiple-page original 1. Insert the ori ginals into the do cument feed er face-up.
Copy identification cards Use the ID Copy feature to copy bo th side s of id entification cards, or other small-size documents, onto the same side of one shee t of paper. The produc t prompts you to copy the f irst side and then to place the seco nd side on a different are a of t he scanner glass and copy again.
Cancel a copy job 1. Touch the Canc el button on the product control panel. NOTE: If more than o ne process is running, touchin g the Cancel butto n clear s the curr ent process and all pending processes. 2. Remove the remaining pages from the document feeder.
Collate a copy job 1. Load the docume nt onto the scanne r glass or into the document feed er. 2. From the Home screen , touch the Copy button. 3. Touch the Settings.. . button, and then scroll to and touch the Collation button. Touch the arrow button s to scroll through the options, and then touch an op tion to select it.
Make color or blac k and white copies 1. Load the document onto the scanner glass or into the do cument feeder. 2. From the Home screen, touch the Copy button.
Copy settings Change copy quality The following copy-q uality settings are a vailable: ● Auto Select : Use this setting when you are not concer ned about the quality of the copy. This is the default sett ing. ● Mixed : Use this setting for documents that contain a mixture of text and graphics.
Check the scanner glass for dirt and smudges Over time, specks of debris might col lect on t he scanne r glass and white plastic backing, which can affect performa nce. This can cause vertical str eaks on copy jobs from the doc ument feeder, and specks on copy jobs from the flatbed scanner gla ss.
Adjust the lightness or darkness for copies 1. Load the docume nt onto the scanne r glass or into the document feed er. 2. From the Home screen , touch the Copy button. 3. On the summary scre en, touch the arrow buttons to adjust the se tting. 4. Touch the Black or Color button to start copying.
Set the paper size and type for copying on special paper 1. From the Home screen , touch the Copy button. 2. Touch the Settings.. . button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the nam e of the paper size that is in Tray 1.
Copy photos NOTE: Copy photos from the scanner g lass, not from the document fee der. 1. Place the photo on the scanner gl a ss, picture-side down at the upper le ft corner of th e glass, and close the scann er lid. 2. From the Home screen, touch the Copy button.
Copy mixed size originals Use the scanner glass to make co pies of mixed size originals. NOTE: You can use the document feeder to copy mixed size originals only if the p ages share a common dimension. Fo r example, you can combine Letter and Lega l size pages because they have the same width.
Copy on both sides Copy on both sides automa tically (duplex models only) 1. Load the first page of the do cument onto the scanner glas s or into the documen t feeder. 2. From the Home screen , touch the Copy button. 3. Touch the Settings.. . button, and then ope n the Two Sided menu.
Copy on both sides manually 1. Load the first page of the do cument onto the scanner glas s or into the documen t feeder. 2. From the Home screen , touch the Copy button.
5. Load the next pa ge of the document onto the scanner glas s or into the documen t feeder. 6. From the Home screen , touch the Copy button. 7. Touch the Black or Color button to start copying.
11 Scan ● Use scan functions ● Scan settings ● Scan a photo ENWW 161.
Use scan functions Use the product to scan a do cument from the sca nne r gla ss or document feeder. Fo r duplex models, you can also create two-sided scans. Scan methods Perform scan jobs in the following ways. ● Scan to a USB flash drive from the product co ntrol panel.
While you are in a T WAIN-compliant or WIA-compli ant pro gram, you can gain access to the scanning feature and scan an image di rectly into the op en pr og ram. For more information, see the He lp file or the documentation that ca me with your TWAIN-complian t or WIA-compliant software progra m.
Scan settings Scanner resolution and color If you are printing a scanned image, and the qua lity is not what you expected, you migh t have selected a resolution or co lor setting in the sca nner software that does n ot match your needs.
Resolution and color guidelines The following table de scribes the recommended re solution and color settings for diffe rent types of scan jobs. NOTE: The default resolution is 20 0 ppi.
Scan quality Over time, specks of debris might col lect on t he scanne r glass and white plastic backing, which can affect performance. Use the follow ing procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplu g the power cord from th e electrical socket.
Scan a photo 1. Place the photo on the scanner gl a ss, picture-side down at the upper le ft corner of th e glass, and close the scann er lid. 2. Insert a USB flash drive into the port on the front of the prod uct. 3. From the Home screen, touch the Scan button .
168 Chapter 11 Scan ENWW.
12 Fax ● Set up fax ● Use the phone book ● Set fax settings ● Use fax ● Solve fax problems ● Regulatory information and warra nties ENWW 169.
Set up fax Install and connect the hardware Connect fax to a telephone line ▲ Connect the teleph one cable provided with the p roduct to the fax “li ne in” port on the product and to the telep hone jack on the wall. The product is an an alog faxing device.
3. Remove the plastic insert from the "telephone line out" port (the port that is marked with the telephone icon). ENWW Set up fax 171.
4. To connect an inte rnal or external mo dem on a compute r, plug one end of a telephone co rd into the produc t “telephone line ou t” port . Plug the other e nd of the telephone cord i nto the fax “line in” port. NOTE: Some modems have a second “l ine” port to connect to a de dicated voice line.
6. To connect an an swering machine, plug a telephone cord into th e previous device’s “te lephone” port. Plug the other end of the telephone cord into the answering machine “lin e” port. 7. To connect a telep hone, plug a tel ephone cord into th e previous de vice’s “telepho ne” port.
Setup for stand-alone fax 1. Unpack and set up the product. 2. From the Home scree n, touch the Setup button. 3. Touch the Fax Setup menu. 4. Touch the Fax Set-Up Utility button. 5. Follow the on-screen prom pts and select the a ppropriate response for each question.
Use of common localized letters in fax headers When using th e control panel to enter yo ur name in the header or to enter a name for a o ne-touch key, speed-dial entry, or group-dial entry, touch the 123 button to o pen a keypad that contai ns special characters.
Use the phone book You can store frequently dia led fax numbers (up to 120 entries) either as individual fax nu mbers or as groups of fax nu mbers. Use the control panel to creat e and edit the fax phone book 1. From the Home screen , touch the Fax button.
Delete phone book entries You can delete all phone book entries tha t are programmed in the product. CAUTION: After phone book entri es are deleted, they canno t be recovered. 1. From the Home screen , touch the Fax button. 2. Touch the Fax Menu button.
Delete speed-dial entries 1. From the Home screen , touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entr y that you want to de lete.
3. Touch the Phon e Book Setup button. 4. Touch the Delete Entry bu tton. Or, to delete all the entries, touch the Delete All Entries bu tton. 5. Touch the entry th at you want to delete.
Set fax settings Send fax settings Set special dialing symbols and option s You can insert pauses into a fax nu mber that you are dialing. Pauses are o ften needed when dialing internationally or con necting to an outside li ne.
The factory-set default fo r detect dial tone is On for France and Hun gary, and Off for all other countries/regions. 1. From the Home scree n, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and tou ch the Detect Dial Tone button, and then touch the On button.
3. Touch the Advanced Setup menu. 4. Scroll to and tou ch the Redial if No An swer butto n, and then touch the On button. Set the redial-on-communication-erro r option If this option is on, the product redials auto matica lly if some sort of communication error occurs.
Set the default re solution setting 1. From the Home scree n, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. Cover-page templates Several business and personal fax co ver-page template s are available in the PC Fax Send sof tware program .
NOTE: After the product prints this re port, it deletes all billing data. 1. From the Home screen, touch the Fax butto n. 2. Touch the Fax Menu button.
To set or change the answer mode, complete the following steps: 1. From the Home scree n, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and tou ch the Answer Mode button, and then touch th e name of the option that you want to use.
Type of telephone line Recommended rings -to-answer setting Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-panel display. (T he minimum and maximum number of rings allowed varies by country/region.
To change ring patte rns for call answering, comp lete the following ste ps: 1. From the Home scree n, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Touch the Dist inctive Ring button, and then touch th e name of an option .
Set the alarm volu me, phone-line vo lume, and ring v olume 1. From the Home scree n, touch the Setup button. 2. Touch the System Setup menu. 3. Touch the Volume Settings menu. 4. Touch the name of the volume setting that you w ant to adjust, and then touch one of the options.
4. Scroll to and tou ch the Private Receive button, and then touch the On button. 5. If you have not already set a system passwor d, the product prompts you to create one. NOTE: The system password is case-sensitive. a. Touch the OK b utton, and then use the keypad to enter the system password.
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To co ntinue to use a PC fax program prev iously installed on the computer, use the modem that is already connect ed to the computer; it will not function through th e product modem.
The HP LaserJet pr oduct is an analog device th at is not compatible with all d igital phone environments (u nless a digital-to-ana log converter is used). HP does not guar antee that the prod uct will be compatible with di gital environments or digi tal-to-analog converters.
Fax memory Fax memory contents are retained when there is a loss of power The flash memory prot ects against data loss wh en a power failure occurs. Ot her fax devices store fax pages in either norma l RAM or short-term RAM.
5. The product prompts you to confir m that you are sending from the scan ner glass. Touch the Yes button. 6. The product prompts you to load the first page. Touch the OK button. 7. The product scans the first page and then prompts you to load another page.
4. Use the keypad to type the fax number. 5. Touch the St art Fax button . Use speed dials and group-dial entries 1. Load the document into the document feede r or onto the scanner glass. 2. From the Home screen, touch the Fax butto n. 3. On the keypad, touch the fa x phone book icon .
Send a fax from the software The following in formation provides basic instructions for sending faxes by using the so ftware that came with the produ ct. All other software- related topics are cover ed in the software H elp, which can be opened from the software-program Help menu.
Send a fax by dialing from a te lephone connected to the fax line Occasionally, yo u might want to dial a fax number fro m a telephone that is con nected to the same line as the produ ct.
1. Load the document in to the document feeder . 2. From the Home screen , touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to e nter the time of day to send the fax.
Receive a fax Print a fax When the product receives a fax transmission, it pr ints the fax (unless the private-receive feature is enabled) and a lso stores it automatically to flash memory. When a color print cartridge b eco mes very low, the product prints in black only to prev ent fax interruptions.
Reprint faxes 1. From the Home screen, touch the Fax butto n. 2. Touch the Fax Menu button. 3. Touch the Receive Options button. 4. Touch the Reprint Faxes button.
Solve fax problems Fax troubleshooting checklist ● Several possible fixe s are available. After e ach recommended a ction, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall ph one port.
4. Click the link for your oper ating system. 5. Scroll to the Firmware section of the ta ble. ◦ If the listed version matche s the version on th e configuration page, you have the most curre nt versi on. ◦ If the versions are different, downlo ad the firmware upgrade and update the firmware on the p roduct following the instructions onscreen.
Fax error messages Alert and warning messages appear te mporarily and mig ht require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, th e job might not complete or the print quality migh t be affected.
Check that the Redial if Busy option i s enabled. Open the Service menu, and touch the Fax Service butto n. Touch the Run Fax Test butt on. This test verifies that the phone cord is connected to the correct po rt and that the phone line has a signal. The product prin ts a report with th e results.
NOTE: Turning of f error-correction mode can reduce the quality of the f ax image. Connect the product to a differen t phone line. If the error persists , contact HP. See www.hp.co m/ go/LJColorMFPM375 or www.hp .com/ go/ LJColorMFPM475 or the support f lyer th at came in th e produc t box.
Recommende d action If you are using the Private Receive feature, print all re ceived faxes to regain some me mory. If you still need more memory, clear faxes from mem ory. Open the Service menu. In th e Fax Servic e menu, select the Clear Saved Faxes option.
Check that you are dialing the correct fax numb er. Check that the redial op tion is enabled. Unplug the telepho ne cord from both the p roduct and the wa ll and replug the cord. Unplug the p roduct telep hone cord from the wall, plug in a tele phone, and try making a voice ca ll.
If the error persists , contact HP. See www.hp.co m/ go/LJColorMFPM375 or www.hp .com/ go/ LJColorMFPM475 or the support f lyer th at came in th e produc t box.
Troubleshoot fax codes and trace reports View and interpre t fax error codes Use fax error codes from the fax activity log to solve problem s with the produ ct fax features. Code number Description 232 Possible causes include the following: ● A communication failure has occurred between the two machines.
Code number Description 344-348 Possible causes include the following: ● The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted . ● The user at the remote machine may have pressed the Stop button.
Print all fax reports Use this procedure to print all of the following reports a t one time: ● Last Call Report ● Fax Activity Log ● Phone Book Report ● Junk Fax List ● Billing Report (when Bil ling Codes are turned on) ● Configuration Re port ● Usage Page 1.
Set the fax error report A fax error report i s a brief report that indicates the product experienced a fax job error. You ca n set it to print after the following events: ● Every fax error (the fac.
Change the fax speed The fax-speed setting is the modem protocol that th e product uses to send faxes. It is the worldwide standard for full-du plex modems that send and rece ive data across telephone lines at up to 33,600 bits per second (bps). Th e factory-set defa ult for the fax-speed setting is Fa st (V.
● From the control pa nel, change th e Fax Speed option to the Medi um (V.17) setting or Slow (V. 29) setting. a. From the Home screen , touch the Setup button. b. Open the Fax Setup menu. c. Open the Adva nced Setup menu. d. Open the Fax Speed m enu.
c. Open the Fax Service menu. d. Select the Run Fax Test item. The Fax is busy . message app ears ● Try sending the fax ag ain. ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialin g the correct fax number.
Document feeder pa per jam ● Verify that the paper me ets product size re quire ments. The product does not support pages longer than 381 mm (1 5 in) for faxing. ● Copy or print the origin al to letter, A4, or legal size paper, and th en resend the fax.
The control panel displays the message "S toring page 1" and does not prog ress beyond that message ● Delete stored faxes from memory. a. From the Home screen , touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu.
Unable to use speed dials ● Make sure that the fax number is valid. ● If an outside li ne require s a prefix, turn on the Dial Prefix option or inclu de the prefix in the sp eed dial number. a. From the Home screen , touch the Setup button. b. Open the Fax Setup menu.
d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a pr efix, when the Dial Prefix option is turned on, send th e fax manually. ● Send a fax to a n international number a. If a prefix is required , manually dial the telephone numb er with the prefix.
Solve problems receiving faxes ● The fax does not respond ● An error message displays o n the control panel ● A fax is received but doe s not print ● Sender receives a busy sig nal ● No dial.
d. Open the Rings to Answer menu. e. Select the correct setting. ● Plug the answering machine into the “telephone” po rt. ● If the produ ct has a telephone handset connected, set the Answer Mode option to the Fax/Tel setting to route calls to the correct device.
e. Open the Distinctive Ring menu. f. Select the correct setting. ● Buy a dedicated line for faxin g. ● Set the Answer Mode option to the Manual setting. a. From the Home screen , touch the Setup button. b. Open the Fax Setup menu. c. Open the Ba sic Setu p menu.
An error message displays on the control panel The No fax detected . message app ears NOTE: This error does not al wa ys refer to a missed fax. If a voic e call is made to a fax number by mistake and the cal ler hangs up, the No fax detected. message appe ars on the control panel.
d. Open the Error Correction menu. e. Select the Off setting. ● Print the Fax Acti vity L og report from the control pan el to de termine if the error occurs w ith a specific fax number. a. Touch the Fax button, an d then touch the Fa x Menu button.
A fax is received but does not print The Private Receive fea ture is on ● When the Private Receive featu re is activa ted, rece ived faxes are stored in memory. A password is required to prin t the stored faxes. ● Enter the password to print the fax.
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experien cing poor phone lin e quality. ● Retry sending the fax when the line conditions have im proved.
Fax quality is poor Fax is blurry or light. ● Increas e fax res olution whe n sending faxes. Re solution d oes not af fect rece ived faxe s. a. Open the Setu p menu. b. Open the Fax Setup menu. c. Open the Adva nced Setup menu. d. Open the Fax Resolution menu.
d. Open the Default Pape r Size menu. e. Select the correct setting. ● Set the paper typ e and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length fa xes on letter or A4 size paper. a. Open the Setu p menu. b.
228 Chapter 12 Fax ENWW.
13 Manage and maintain ● Print information pag es ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security featu res ● Economy settin gs ● Install memory DIMMs .
Print information pages Information pages reside within the product me mory. These pages help diagnose an d solve problems with the product. NOTE: If the product language was not correc tly set during installa tion, you can set the langua ge manually so the informatio n pages print in one of the supported lang uages.
Menu Item Description Diagnostics Page Prints diagnostic information about calib ration and color quality Print Quality Page Prints a pag e that helps solve problems with print quality ENWW Print info.
Use the HP Embedded Web Server This product is equ ipped with an embedd ed Web server (EWS), which provides access to i nformation about product and n etwork activi ties.
● View and change networ k configuration ● Set, change, or clear the product securit y password. NOTE: Changing network settings in the EWS migh t di sable some of pro duct software or features.
Economy settings Print with EconoMode EconoMode uses less toner, whi ch might extend the life of the print cartridg e. HP does not recommend the full-time use of Econ o Mode. If EconoMode is used fu ll-time, the toner supply might outlas t the mechanical parts in the pr int cartridge.
Set the Auto Power Down delay 1. From the Home scree n, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Power Down Delay 3. Select the time for the power-down delay. NOTE: The default va lue is 30 minutes.
Install memory DIMMs This product comes with 192-me gabyte (MB) random-access memory in stalled. You can install an additional 25 6-megabyte of memory for the prod uc t by adding a dual inline memo ry module (DIMM).
4. To replace a DIMM that i s currently installed, sp read the latches apa rt on each side of the DIMM slot, lift the DIMM up at an angle, an d pull it out.
7. Push down on the DIMM until bo th latches engage th e DIMM. When the installation i s correct, the metal contacts are n ot visible. NOTE: If you have difficulty inserting the DIMM, make su re that t he notch on the bott om of the DIMM is aligned with the bar in the slot.
Enable memory Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista 1. Click Start . 2. Click Settings . 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon, and then select Properties .
Check DIMM installation After installing the DIMM, make sure that the installation was successful. 1. Turn the product on. Chec k that the Ready light is illuminated afte r the product has gone through the startup sequence . If an error message a ppe ars, a DIMM might have been in correctly installed.
Clean the product Clean the paper path During the printing proc ess, paper, toner, and du st particles can accumulate inside the produ ct. Over time, this buildup can cause print- quality problems such as toner specks or smearing. This product has a cleaning mo de that can correct and pre vent these types of proble ms.
3. Clean the scanner glass and the white plastic back ing with a soft cloth or sponge th at has been moistened with nonabrasive g lass cleaner. CAUTION: Do not use abrasives, aceton e, benzene , ammonia, ethyl alcohol, or carb on tetrachloride on a ny part of the product; th ese can damage th e product.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to re move dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touc h screen whenever it is ne cessary to remove fingerprints or dust. Wi pe the touch screen gently with a clean, wa ter-dampen ed, lint-free cloth.
Product updates Software and firmware updates and installation instructions for this produ ct are available at www.hp.com/ go/LJColorMFPM375 or www.hp.com/ go/LJColorMFPM475 . Click Support & Drivers , click the operating system, and then se lect the download for the product.
14 Solve problems ● Self help ● Problem-solving checklist ● Restore the factory-se t defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print qua lity ● The prod.
Self help In addition to the information in this gui de, other sources are avail able that provide h elpful information. HP Help and Learn Center The HP Help and Learn Center and other documen tation are on the CD that came with the product or in the HP Program folder on your computer.
Problem-solving checklist Follow these steps wh en trying to solve a p roblem with the prod uct. ● Step 1: Check that the product power is on ● Step 2: Check the control panel for error message s .
Step 4: Test copy functionality 1. Place the configurati on page into the do cument f eeder and make a copy. If p aper does not feed smoothly th rough the docume nt feeder, you might need to clean the document feeder rollers an d separation pad. Make sure the paper meets specifications for this p roduct.
Factors that affect product performance Several factors affect the ti me it takes to print a job: ● The software program that you are using and its settings ● The use of special pap er (such as tr.
Paper feeds incorrectly or becomes jammed ● The product does not pi ck up paper ● The produc t picks up multiple shee ts of paper ● Prevent paper jams The product does not pick up paper If the product does no t pick up paper from the tray, try these solutions.
5. Make sure the paper g uides in the tray are adju sted correctly for the si ze of paper. Adjust the guides so they are tou ching the paper stack without bendi ng it.
Clear jams Jam locations Jams can occur in these locat ions: 1 Document feeder 2 Rear door 3 Output bin 4T r a y 1 5T r a y 2 6 Tray 2 jam-acce ss area Loose toner might remain in the product after a jam. This problem typically reso lves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the prod uct off. 2. Open the document feed er cover. 3. Lift the docume nt feeder roller assembly, and gently pull th e jammed paper ou t.
4. Close the document fe eder roller assembly. 5. Close the document feede r cover. 6. Open the scanner li d. If paper is jammed behind the whi te plastic backing, gently pu ll it out.
Clear jams in Tray 1 1. Pull the jammed sheet from Tra y 1. NOTE: If the sheet tears, ma ke sure th at all of the fragments are removed before you resume printing.
4. Remove the jammed sheet by pulling it straight out. 5. Push the jam-access tray up to close it, and then replac e Tray 2. NOTE: To close the tray, push in the mi ddle or with even pressu re on both sides.
Clear jams in Tray 2 1. Open Tray 2 . 2. Remove the jammed sheet by pulling it straight out. 3. Close Tray 2. NOTE: To close the tray, push in the mi ddle or with even pressu re on both sides.
Clear jams in the fuser area 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from th e bottom of the deliver y area.
Clear jams in the output bin 1. Look for jammed pap er in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, ma ke sure th at all fragments are remov ed before resuming printi ng. 3. Open and th en close the rear do or to clear the message.
Clear jams in the duplexer (duple xing models only) 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from th e bottom of the deliver y area.
4. If you can not see a ny jammed paper, lift the duplexing unit using th e tab on the side of the duplexing unit. 5. If you can see the trailin g edge of the paper, remove the paper from the product. 6. If you can see the leading edge of the paper, remove it from the product.
Improve print quality You can prevent most p rint-quality problems by followin g these guidelines. ● Use the correct pape r type setting in the printer d river ● Adjust color settings in the print.
3. Select a size from the Paper Size drop-down list, and then click the OK button . 4. Open the Finishing menu. 5. Select a type from the Media-type drop-down li st. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job 1.
Change the color option s Change the color option s settings for the cu rrent pr int j ob from the color tab of the printer driver. 1. On the File menu in the soft ware pro gram, cli ck Print . 2. Click Properties or Preferences . 3. Click the Color tab.
Use paper that meets HP specifications Use different paper if you are having any of the following probl ems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printe d pages.
Calibrate the product to align the colors If the printed output h as colored sh adows, b lurry graphics, or areas tha t have poor col or, you migh t need to calibrate th e product to ali gn the colors. Pri nt the Diagnostics Page from the Reports menu on the control panel to check the color alignment.
Print the Suppli es Status page The Supplies Status page indicates the estimated life rema ining in print cartrid ges. It also lists the part number for the correct ge nuine HP print ca rtridge for your product so you can order a replacement print cartri dge, as well as other usefu l information.
Interpret the Print Quality Page 1. On the produ ct control panel, o pen the Reports menu. 2. Select the Print Quality Page item to print it. This page contains five bands of color, which are divide d into four groups as indicated in the fol lowing illustration.
3. Examine the surface o f the green ima ging drum on the bottom of the print cartridge. CAUTION: Do n ot touch the green roller (ima ging drum) on th e bottom of the cartridge.
HP PCL 6 driver ● Provided as the default driver. This driv er is automatically installed u nless you select a different one. ● Recommended for all Windows environments ● Provides the overall be.
Improve print quality for copies If you encounte r print quality probl ems in copied docu ments, review the solutions for printed documents listed previously in this document.
The product does not print or it prints slowly The product does not print If the product does no t print at all, try the fo llowing solutions. 1. Make sure the product is tu rned on and that the co ntrol panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the pro duct off and then on again.
The product prints slowly If the product prints, but it seems slow, try the fo llowing solutions. 1. Make sure the computer me ets the minimum sp ecifications for this product. For a list of specifications, go to this We b site: www.hp .com/ go/LJColorMFPM3 75 or www.
Solve walk-up USB printing problems ● The USB Flash Drive me nu does not ope n when you insert the USB a ccessory ● The file does not print from the USB storage accessory ● The file that you wan t to print is not liste d in the USB Flash Drive men u The USB Flash Drive menu does not open when you insert the USB accessory 1.
The file that you want to print is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF a nd .JPEG file types. 2. You might have too many files in a single fo lder on the USB storage accessory.
3. Look at the network port connection on the back of the pro duct, and verify that the amber activity light and the green li nk-status light are lit. 4. If the proble m continues, try a different cable or port on the hub . The computer is using the inco rrect IP address fo r the product 1.
The product is disabled, or ot her network settings are in correct 1. Review the co nfiguration page to check the st atus of th e network protocol. En able it if necessary.
Solve wireless network problems ● Wireless connectivity checklist ● The control p anel displays the messa ge: The wireless fe ature on this produc t has been turned off ● The product does not pr.
The control panel displays the m essage: The wireless feature on this product has been turned off 1. Touch the Wireless Menu button. 2. Touch the Turn Wireless On/ Off button, and the n touch the On button. The product does not prin t after the wireless co nfiguration completes 1.
Cannot connect more comput ers to the wireless product 1. Make sure that the o ther computers are with in the wireless ra nge and that no obsta cles block the signal. For mo st networks, the wireless range is within 30 m (100 ft) of the wireless access point.
The wireless network is not functioning 1. To verify if the networ k has lost communicati on, try connecting other devices to the network. 2. Test network communication by p inging the network. a. Open a comman d-line prompt on yo ur computer. For Windows, click Start , click Run , and then type cmd .
Solve product software problems with Windows Problem So lution A printer driver for the product is not visible in the Printe r folder Reinstall the product software. NOTE: Close any applications that are run ning. To close an application th at has an icon in the system tray, right-click the icon, and select Close or Disable .
Solve product software problems with Mac ● The printer driver is not lis ted in the Print & Fax list ● The product name doe s not appear in the product list in the Pri nt & Fax list ● Th.
A print job was not sent to the product that you wanted 1. Open the pri nt queue and re start the print job . 2. Another product with the same or similar name might have rece ived your print job.
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 285.
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support provid ers Contac t an HP-authorized service or su pport provider.
B Service and support ● Hewlett-Packa rd limited warranty st atement ● HP's Premium Protect ion Warranty: LaserJet pr int cartridge limited warran ty statement ● Data stored on the pri nt c.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF L IMITED WARR ANTY HP LaserJet Pro 300 color MFP M375nw and H P LaserJet Pro 400 color MFP M475dn, and M47 5dw One year from date of p.
THE WARRANTY TERMS CONTAINED IN TH IS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NO T EXCLUDE, RE STRICT OR MO DIFY AND ARE IN ADDI TION TO THE MANDATORY STATUTOR Y RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship.
Data stored on the print cartridge The HP print cartri dges used with this produ ct cont ain a memory chip th at assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUC T: This End-User License Agreement (“EULA”) is a contract betwee n (a) you (either an individual or the entity you represent) and (b) He wlett-Packard Company (“HP”) that governs you r use of the software product (“Software”).
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP So ftware may make a one-time transfer of the HP Software to another end user. An y transfer will includ e all com ponent parts, media, User Documentation, th is EULA, an d if applicable, th e Certificate of Authenticity.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Softwa re, o r (ii) restricting the Use of th e Software, including any restrictions o n nuclear, chem ica l, or biological weapons pro liferation.
OpenSSL This product in cludes software de veloped by the Open SSL Project for use in t he OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE O penSSL PROJECT ``AS IS'&apo.
Customer support Get telephone support for your country/re gion Have the product name, ser ial number, date of purchase, and problem description read y. Country/region phone numbers are on the flyer that was in the box with your product or at ww w.hp.
C Product specifications ● Physical specifications ● Power consumption, ele ctrical spec ifications, and acoustic emissions ● Environmental specifi cations ENWW 297.
Physical specifications Table C -1 Physical specificat ions Product Height Depth Width Weight HP LaserJet Pro 300 color MFP M375nw 500 mm (19.7 inches) 483 mm (19 .0 inches) 420 mm (16.5 inches) 28.2 kg (62.2 lb) HP LaserJet Pro 400 color MFP M475dn 500 mm (19.
D Regulatory information ● FCC regulations ● Environmental produc t steward ship program ● Declaration of co nformity ● Declaration of conformity (wireless models) ● Safety statements ● Ad.
FCC regulations This equipment ha s been tested a nd found to co mply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These lim its are designed to pro vide reasonab le protection against harmful interferen ce in a residential inst allation.
Additional ENERGY STAR qu alified imaging product mo del information is listed at: www.hp.com/ go/energystar Toner consumption EconoMode uses less toner, which might extend th e life of the print cartridge. HP does no t recommend the full-time use of EconoMode.
Return and recycling instructions United States and Puerto Rico The enclosed lab el in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJe t print cartridges after use. Please follow the app licable instructions b elow.
Non-U.S. returns To particip ate in HP Planet Partners re turn and recycling program, jus t follow the simple direc tions in the recycling guide (f ound inside the packaging of your new produ ct supply item) or visit www.hp.com/recycle . Select your country/region for information on how to return your HP La serJet printing supplies.
Disposal of waste equipment by u sers in private households in the European Union This symbol on the product or on its packagin g i ndicates that this product must not be disposed of with your other household waste.
For more information To obtain informat ion about these environ mental topics: ● Product environmental profile she et for this and many relate d HP products ● HP’s commitm ent to the e nvironmen t ● HP’s environmental management system ● HP’s end-of-life product return an d recycling program ● Material Safety Data Sheets Visit www.
Declaration of conformity Declaration of Conformit y according to ISO/IEC 17050-1 and EN 1705 0-1 Manufacturer's Name: Hewlett-Packar d Company DoC#: BOISB-1002-03-rel.
This Device complies with Part 15 of the FCC R ules. Operatio n is subject to the following two Conditions: (1) this device may n ot cause harmful interference, and (2) this device must accept any interference received, in cluding interference that may cause undesire d operation.
Declaration of conformi ty (wireless mo dels) Declaration of Conformit y according to ISO/IEC 17050-1 and EN 1705 0-1 Manufacturer's Name: Hewlett-Packard C ompany DoC#: BOISB-1002-02&-04 Rel.
Supplementary Information: The product herewith complies with the requirements of the R& TT E; Directive 1999/5/EC Annex II and Annex IV, EMC Directive 2004/108/EC, the Low Voltage Directive 2006/95/EC, the EuP Directive 2005/32/EC and carries the CE-Marking accordingly.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Admin istration has implemented regulations for laser prod ucts ma nufactured since August 1, 1976. Compliance is mandatory for products marketed in the Unite d States.
EMC statement (Korea) Laser statement for Finland Luokan 1 laserla ite Klass 1 Laser Appa rat HP LaserJet Pro 300 color MF P M375nw, HP LaserJet Pro 400 color MFP M475d n, M475dw, laserkirjoitin on käyttäjän kannalt a turvallinen luokan 1 laserlaite.
GS statement (Germany) Das Gerät ist nicht für die Benutzung im un mittelbaren Gesichtsfeld am Bildschi rmarbeitsplatz vorgesehen. Um störend e Reflexionen am Bildschirm arbeitsplatz zu vermeid en, darf dieses Produkt nicht im unmittelbare n Gesichtsfeld platziert ward en.
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is inten ded to be connected to the analog Public Switch ed Telecommunicati on Networks (PSTN) of European Economic Area (EEA) countries/regions.
certain of the numbe r of devices that may be conne cted to the line, as determined by the total RENs, contact the telephon e company to determine the ma ximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant teleph one cord and modular plug is pr ovided with this equipment.
the telecommunication s company cause to request the user to disconne ct the equipment. Users should ensure for their own protection that the electrical ground conn ections of the power utility, telephone lines, and intern al metallic water pipe system, if pr esent, are connected together.
Additional statements for wireless products FCC compliance statem ent—United States Exposure t o radio freq uency radi ation CAUTION: The radiated output power of this devi ce is far below the F CC radio frequency expo sure limits.
Austria, Belgium, Bulgaria, Cyprus, Czech Rep ubl ic, Denmark, Estonia, Finland, France, Germany, Greece, Hung ary, Iceland, Irel a nd, Italy, Latvia, Liechtenste in, Lithuania, Luxem bourg, Malta, Netherlands, Norway, Poland , Portugal, Rom ani a, Slovak Repub lic, Slovenia, Spain, Swe den, Switzerland, and United Kin gdom.
Taiwan statement Vietnam Telecom wired/wireless ma rking for ICTQC Type approved products 318 Appendix D Regula tory information ENWW.
Index A accessories ordering 285, 286 acoustic specifications 298 advanced setup fax 19 AirPrint 52, 57 answer mode, setting 184 answering machines, conn ecting 173 fax settings 185 anticounterfei t s.
reducing 149 restore default se ttings 155 counterfeit su pplies 91 cover pages printing (Mac) 54 printing on differ ent paper (Windows) 129 custom print settings (Windows) 111 custom-size copies 149 .
speed dials 194 stamp-received 188 unable to receive 219 unable to send 212 using DSL, PBX, or ISDN 190 using VoIP 191 V.34 setting 212 volume settings 187 fax date, setup use control panel 174 use HP.
M Mac changing paper types a nd sizes 53 driver settings 50, 53 faxing 58 HP Utility 51 installing software 46 problems, troubleshooting 283 removing software 49 scanning from TWAIN- compliant softwar.
paper path jams, clearing 258 paper picku p problems solving 250 paper size changing 74 paper size s selecting 114 selecting custom 115 paper type changing 262 paper types changing 74 selecting 115 pa.
PCL font lis t 230 print quality page 16, 231 PS font list 230 service page 230 supplies status page 230 usage page 230 Reports menu 16 reports, fax error 211 printing all 210 reprinting faxes 187, 19.
support online 296 supported media 75 System setup menu 21 T TCP/IP manually configuring IPv4 parameters 69 technical support online 296 telephones receiving faxes from 173, 199 telephones, conn ecting extra 173 telephones, down stream sending faxes from 196 temperature specifications environment 298 tips iii tone-dialing 181 toner cartridges.
326 Index ENWW.
.
© 20 1 1 Hew lett-P ack ar d De velopment C ompan y , L.P . www .hp .com *CE863-90907* *CE863-90907* CE 86 3 -9090 7.
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