Gebruiksaanwijzing /service van het product M5025 van de fabrikant HP (Hewlett-Packard)
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HP L as erJet M5 0 2 5/M5 0 3 5 MFP Us er Guide.
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HP LaserJet M5025 and HP LaserJet M5035 Series MFP User Guide.
Copyright and Licen se © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, except as allowed under the copyright laws. The information contained her ein is subject to change without notice.
Table of contents 1 Basics Device comparison ................ .......... ............ .......... ............. .......... ............. .......... ............ ... .............. .... 2 Features comparison .................. ........... ..............
Defaul t E-mail Options ........................ ............................. ........................... ...... 26 Defau lt Send to Folde r Options . ................ ................. .............. ................. ........ 27 Defau lt Print Option s .
Print full-bleed images .............. ......... .............. ......... ............. .......... ............ .......... ........... ........ ......... 84 Print on custom-size media ........ ....... ........... ........ .......... ........ .........
Print on both sides of the paper ......... ............ ........ ........... ........ ............ ......... .......... ........ 111 Cancel a print job ...... .................. ..................... ...................... ..................... ......
10 Manage and maintain the device Use information pages ......... ......... .......... ........ .......... ........ ........... ........ ........... ....... .......... .... ............ 144 Configure e-mail alerts .......... .......... ............ ..
Clear jams from the optional duplexer ............. ........... ............... .......... ............. ............ ... 197 Clear ja ms from the print- cartridge ar ea .............. ................... ..................... .................... 198 Clear ja ms from the input- tray areas .
Appendix A Supplies and accessories Order parts, acces sories, and suppl ies .................... ............................... .......................... ........... .... 236 Order d irectly from H P ...................... .........................
HP Laser Jet print supplies ............... ....................... ....................... ...................... ............ 256 HP print su pplies returns and recycling p rogram informat ion .......................................... 256 Paper ...
1B a s i c s ● Device comparis on ● Features comparison ● Walkaround ● Device software ENWW 1.
Device comparison HP LaserJet M5025 MFP HP LaserJet M5035 MFP ● The HP LaserJet M5025 MFP prints up to 25 pages-per- minute (ppm). ● 256 megabytes (MB) of random access memory (RAM), upgradable up.
Features comparison Feature Description Performance ● 460 MHz processo r User interface ● Graphical touch-screen control panel with control-panel help ● HP Easy Printer Care software (a Web-base.
Feature Description Connectivity ● Hi-Speed USB 2.0 connection (one external host USB- A connecto r, one external-device USB-B connector, and two internal host USB-A connectors) ● HP Jetdirect ful.
Walkaround Device parts Before using th e device, familiarize yo urself with the pa rts of the de vice. Figure 1 -1 HP LaserJet M5025 MFP and HP LaserJet M5035 MFP 1 On/o ff switc h 2 Power connection.
Figure 1-2 HP LaserJet M5035X MFP 1 On/off switch 2 Power connection 3 Automatic duplexer 4 Jam access door (for ac cess to printer jams) 5 ADF top cover (for access to ADF jams) 6 ADF input tray (for.
Figure 1 -3 HP LaserJet M5035XS MFP 1 On/o ff switc h 2 Power connection 3 Automatic duplexer 4 Jam access door (for access to printer jams) 5 Upper-left door 6 ADF top cover (fo r access to ADF jams).
Interface ports The device has one EIO slot and three ports for conn ecting to a computer or a network. 1 EIO slot 2 "Heartbeat" LED 3 Hi-Speed USB 2.
Device software The printing-system software is in cluded with the device. See the ge tting started guide for installation instructions. The printing system in cludes software for end users and network administrators, an d printer driver s for access to the fe atures and co mmunication with the computer.
Select the correct printer driver Printer drivers allow you to gain access to the features of the device a nd allow the computer to communicate with the device (u sing a printer language). Check the installation notes and readme files on the CD for add itional software and langua ges.
Update Now If you have modified the device configuration since in stallation, the driver ca n be automatically updated with the new configuration. In the Properties dialog box (se e Open the printer drivers ), on the Device Settings tab, click the Update Now button to update the d river.
Open the printer drivers Operating System To change the set tings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration se ttings Windows 2000, XP, and Server 2003 1.
Software for Macintosh computers The HP installer provides PostScri pt ® Printer Description ( PPD) files, Printer Dialog Extensions (PDE s), and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded We b server (EWS) to configure the device.
Utilities The device is equipped with several utilities that ma ke it easy to monitor an d manage the device on a network. HP Web Jetadmin HP Web Jetadmin is a browser-bas ed management t ool for HP Je tdirect-connecte d printers w ithin your intranet, and it should be be installed only on the network admini strator’s computer.
HP Easy Printer Care software The HP Easy Prin ter Care software is a program that you can use fo r the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up .
16 Chapter 1 Basics ENWW.
2 Control panel ● Use the control pan el ● Use the Administration menu ENWW 17.
Use the control panel The control pane l has a VGA touchscreen that provides access to all device functions. Use the bu ttons and numeric keypad to cont rol jobs and the device status.
Home screen The home screen p rovides access to the device features, and it indicates the current status of the device. NOTE Depending on how the system administrator has configured the device, the features that appear on th e home screen can va ry.
Buttons on the touchscreen The status line on the touchscreen provides informat ion about the status of the device. Various buttons can appear in this a rea. The following table describes each button. Home button . To uch the home button to go to the Home screen from any other screen.
Use the Administration menu Use the administration menu to set up default device behavior and other global settings, such as the language an d the format for date and time. Navigate the Administration menu From the Home scree n, touch Administration to open the menu structure.
Information menu Use this menu to print information pages and re ports that are stored internally on the device. Table 2-1 Information m enu Menu item Sub-menu item Sub-menu item Value s Description C.
Default Job Options menu Use this menu to d efine the default job options for each function. If the user does not spec ify the job options when creating the job, the default options are used.
Default Copy Options NOTE Values shown with “(defaul t)” are the factor y-default values. Some menu items have no default. Table 2-3 Defaul t Copy Options menu Menu item Sub- menu item Values Description Number of Copies Type the numbe r of copies.
Default Fax Options NOTE Values shown with “(default)” are the factor y-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-m enu item Values Description Resolution Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the resolution for sent documents.
Default E-mail Options Use this menu to set d efault options for e-mails that are sent from the d evice. NOTE Values shown with “(defaul t)” are the factor y-default values. Some menu items have no default. Menu item Values Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file format for the e-ma il.
Default Send to Folder Options NOTE This menu appears on ly for the HP LaserJet M5035 MFP models. Use this menu to set defa ult options for scan jobs sent to the computer. NOTE Values shown with “(default)” are the factor y-default values. Some menu items have no default.
Default Print Options Use this menu to set default options f o r jobs that are sent from a computer. NOTE Values shown with “(defaul t)” are the factor y-default values. Some menu items have no default. Table 2-6 Default Print O ptions m enu Menu item Sub- menu item Values Description Copies Per Job Type a valu e.
Time/Scheduling menu Use this menu to set options for se tting the time and for setting the device to enter and exit sleep mod e. NOTE Values shown with "(default)" are the fact or y-default values.
Menu item Sub-menu item Sub-menu item Value s Description Fax Printing Fax Prin ting Mode Store all received faxes Print all received faxes Use Fax Printing Schedule If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically pr int by creating a printing schedule .
Management menu Use this menu to set up global device-management options. NOTE Values shown with "(default)" are the fact or y-default values.
Initial Setup menu The Initial Setup menu cont ains the sub-men us shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factor y-default values. Some menu items have no default.
Menu item Sub-m enu item Sub-menu item Values and Des cription Release and DHCP Renew menus are available to set DHCP lease options. Auto IP : Use automatic link-local IPv4 addressin g. An address in the form 169.254.x.x is assig ned automatically. Manual : Use the Manual Settings menu to configure TCP/IPv4 parameters.
Menu item Sub- menu item Sub-menu item Values and Description IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server. Off (default): IPv6 is disabled. On : IPv6 is enabled. Address Use this item to manually configure an IPv6 address.
Menu item Sub-m enu item Sub-menu item Values and Des cription IPX/SPX Enable Off : Disable the IPX/SPX protocol. On (default): Enable the IPX/SPX protocol. Frame Type Selects the frame-type se tting for your network. Auto : Automatically sets and limits the frame type to the first one detected.
Menu item Sub- menu item Sub-menu item Values and Description LAN HW Test CAUTION Running this embedded test will erase your TCP/IP configuration. This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware.
Menu item Sub-m enu item Sub-menu item Values and Des cription Ping Test This test is used to check network communications. This test sends li nk-level packets to a remote network host, then waits for an appropriate respon se. To run a ping test, set the following items: Dest Typ e Specify whether the target device is an IPv4 or IPv6 node.
Menu item Sub- menu item Sub-menu item Values and Description Ping Results Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.
Menu item Sub-m enu item Sub-menu item Values and Des cription 100TX Auto : Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full : 1000 Mbps, full-duplex operation. Print Protocols Use this item to print a pa ge that lists the configuration of the following protoco ls: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC.
Fax Setup Table 2-11 F ax Setup menu Menu item Sub-menu item Sub-menu item Value s Description Required Settings Locatio n (Countries/regions listed) Configure the settings that are legally required for outgoing faxes.
Menu item Sub-menu item Sub-menu item Values Description Fax Send Settings Fax Dial Volume Off Medium (default) High Use this feature to se t the volume of the tones that you hear while the device dials the fax number.
Menu item Sub-menu item Sub-menu item Value s Description Fax Receive Settings Rings To Answer The range varies by location. The factory default is 2 rings.
E-mail Setup Use this menu to enable the e-mail feature and to configu re basic e-mail settings. NOTE To configure advan ced e-mail settings, use the embedded Web server.
Device Behavior menu NOTE Values shown with "(default)" are the factor y-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Value s Description Language Select the lang uage from the list.
Menu item Sub-menu item Sub-menu item Values Description Tray B ehavior Use Requested Tr ay Exclusively (default) First Use this feature to control how the de vice handles jobs that have specified a spe cific input tray.
Menu item Sub-menu item Sub-menu item Value s Description General Copy Behavior Scan Ahead Enabled (default) Disabl ed Use this feature to turn on no-wait scann ing. With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available.
Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Orientation Portrait (default) Landscape Select the orientation that is most often used print jobs.
Print Quality menu NOTE Values shown with "(default)" are the factor y-default values. Some menu items have no default. Table 2-15 Print Quality menu Menu item Sub- menu item Values Descript.
Menu item Sub-m enu item Values Description Medium (default) Dark curves, and edges. All prin t resolutions, including FastRes 1200, benefit from REt. Economode Enabled Disabled (default) When Economode is enabled, the device prints with a reduced amount of toner per page; ho wever, the print quality of the page is slightly reduced.
Troubleshooting menu NOTE Values shown with "(default)" are the factor y-default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Sub-menu item Value s Description Event Log Pri nt (button) Use this feature to show the 50 most recent events in the event log.
Menu item Sub-menu item Sub-menu item Values Description Paper Path Test Test Page Print (button) Generate a test page for testing paper handling features. You can define the p ath that is used for the test in order to test specific paper paths. Source All trays Tray 1 Tray 2 (Additional trays are shown, if applicable.
Menu item Sub-menu item Sub-menu item Value s Description Finishing Paper Path Test Stapling Finishing Options Choose from a list of available options. Test paper handling features for the finisher. Select the option that you want to test. Media Size Letter Legal A4 Executive (JIS) 8.
Menu item Sub-menu item Sub-menu item Values Description Print/Stop Test Continuous value from 0 to 60,000 milliseconds. The default is 0 milliseconds. Isolate faults by stopping the device during the print cycle and observing where in the process the image degrades.
Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button ) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Yes No (default ) Use this feature to clear all events from the Fax Activity Log.
3 I/O Configuration ● USB configurat ion ● Network configuration ENWW 55.
USB configuration This device supports a USB 2.0 connection. You must use an A-to -B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 56 Chapter 3 I/O Config .
Network configuration You might need to configu re certain network parameters on the device. You can con figure these parameters i n the following locations: ● Installation software ● Device contr.
6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch IP Address . 12. Touch the IP Address text box. 13. Use the touchscreen keyp ad to type the IP address. 14. Touch OK . 15. Touch Save .
5. Touch TCP/IP . 6. Touch IPV4 Settings . 7. Touch Config Me thod . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch the D efault Gatew ay text box. 13. Use the touchscreen keybo ard to type the default gateway.
7. Touch Off . 8. Touch Save . Disable AppleTalk 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O . 4. Touch Embedded Jetdirect . 5. Touch AppleTalk . 6. Touch Enable . 7. Touch Off . 8. Touch Save .
4 Media and trays ● General guidelines for media ● Considerations for specia l media ● Select print media ● Printing and p aper-storage environment ● Load media into the input trays ● Load.
General guidelines for media Hewlett-Packard Company recomme nds testing any paper before buying it in large quanti ties. CAUTION Using media that does not confo rm to the specificat ions listed here or in the HP LaserJet Print er Fa mily Print Media Guide can cause prob lems th at require service.
General media specifications For complete paper specifi cations for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/ support/ljpaperguide ) . Category Specific ations Acid content 5.5 pH t o 8.0 pH Caliper 0.
Considerations for special media Table 4- 1 Media considerations Media type C onsiderations Envelopes ● Use only tray 1 to prin t envelopes. Choo se enve lopes in the printer driver (see Select the correct printer driver ). ● Prior to printing, envelopes should lie flat wi th le ss than 6 mm (0.
Media type Cons iderations CAUTION Failure to follow these gui delines can damage the device. If a sheet of labels becomes jamme d in the device, see Clear jams . NOTE Choose labels in the printer driver (see Open the printer drivers ). Transparencies ● Print transparencies from tray 1.
Media type C onsiderations To avoid problems when using preprinte d forms, embossed paper, and letterhead, obse rve the following guidelines: ● Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving.
Select the correct fuser mode The device auto matically adjusts the fuser mode b ased on the media type to which the tray is set. For example, heavy pape r, such as card stock, might need a higher fus.
Select print media This device accepts a va riety of media, such as cut-sheet pa per, including up to 100% recycled fiber content pape r; envelopes; lab els; transp arencies; and custom-size paper. Properties such as weight, composition, grain, an d moisture content are impo rtant fact ors that affe ct device perfo rmance and out put quality.
Supported media weights and sizes This section contains information a bout the sizes, weights, and capacities of paper and other p rint media that each tray supports. Table 4-2 Tray 1 specifi cations Media type Dimens ions 1 Weight Capacity 2 Paper Minimum: 76 x 127 mm (3 x 5 inches) Maximum: 312 x 470 mm (12.
Table 4-4 Tray 3 specificati ons Media type Dimensions 1 Weight Capacity 2 Paper Minimum: 148 x 210 mm (5.83 x 8.27 inches) Maximum: 297 x 432 mm (11.7 x 17 inches) 60 to 120 g/m 2 (16 to 3 2 lb) Up to 250 sheets 1 The device supports a wide range of standar d and cu stom sizes of print media.
Operation Dimensions 1 Weight Output-bin capacity 2 NOTE Automatic stapling is not supported for rotated A4- or le tter-size media. Automatic stacking Standard sizes supported: ● A4 (297 x 210 mm; 11.7 x 8.27 inch) ● Letter (279 x 216 mm; 11 x 8.5 inch) ● B4-JIS (257 x 364 mm; 10.
Printing and paper-storage environment Ideally, the printing and pap er-storage environment shou ld be at or near room temperature, and not too dry or too hum id. Remember paper is hygrosc opic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper.
Load media into the input trays Load tray 1 (multipurpose tray) Load special pr int media, such as en velopes, labels , and transparencies, in tray 1 only. Load only paper in trays 2 and 3 (an d optional trays 4, 5, and 6). Tray 1 h olds up to 100 shee ts of paper, up to 75 tran sparen cies, up to 50 sheets of labels, or up to 10 envelopes.
4. For single-sided printing or copying, place med ia in to the tray with the side to be printed facing up and the top of the media toward the front of the device. T he media should be centered between the media-width guides and under the tabs on the med ia-width guides.
Customize tray 1 operation The device can be set to print from tray 1 if it is load ed, or to print only from tr ay 1 if the type of media that is loaded is specifically requ ested. Setting Explanation Tray 1 size is set to Any Size Tray 1 type is set to Any Ty pe The device usually pulls media from tray 1 first unless it is empty or closed.
Load trays 2 and 3 (and op tional trays 4, 5, and 6) Trays 2 and 3 (and optional trays 4, 5, and 6) su pport only paper. For supported paper sizes, see Select print media .
3. Place the paper in the tray, with the side to be printed facing down for single-sided printing, or facing up for automatic 2- side printing, a nd make sure th at it is flat at all fo ur corners. Ke ep the paper below the heigh t tabs on the pape r-length gui de in the rear of the tray.
Load special media The following table provides guideli nes for loading sp ecial media and configuring th e printer driver. Use the correct media-type setting in th e printer driver to obtain the best print quality. For some types of media, the device reduces the print speed.
Load documents for faxing , copying, and scanning Load a document onto the scanner glass Use the scanner glass to copy, scan, or fa x small, lightweight (less th an 60 g/m 2 or 16 lb), or irregularly- sized originals such as rece ipts, newspap er clippings, ph otographs, or old or worn do cuments.
● For rotated letter- and A4-size documents, place the top left -hand corner of the document at the back, left corner of the scanner glass. Also use this orientation for B5-size media and for custom-size media that is less than 210 mm (8.25 inche s) in width.
Load the automatic do cument feeder (ADF) Use the ADF to copy, scan, or fax a document that has up to 50 page s (depending on the thickn ess of the pages).
● For legal-size, 11 x 17, and A3-size documents, in sert the short edge (the top of the document) into the ADF. 2. Slide the stack into the ADF until it does not move an y farther. 3. Adjust the media gu ides until they are snug agai nst the media.
Print on rotated media The device can print on letter, A4, A5 , Executive, and B5 (JIS) print medi a in a rotated orientation (short- edge first) from tray 1 and from tray 2.
Print full-bleed images Full-blee d images extend from edge to edge of the pa ge. To achieve this effect, use larger p aper, then trim its edges to the desired size. CAUTION Neve r print directly to the edge of paper. This causes toner to accumulate inside the device, which may affect print quality and damage the de vice.
Print on custom-size media Custom-size paper can be printed from any of the trays. For media specification s, see Media and trays . NOTE Very small or very large custom-size paper should be pri nted from tray 1. The control panel can be set for one custom size at a time.
Load custom-size media into tray 1 Load custom-size med ia in tray 1 using the same procedure s as for standard-size media. See Load tray 1 (multipurpose tray) . Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6) 1. Pull open the tray and remove any media.
3. Place the media in the tray and make sure that it is flat at all fo ur corners. Keep the stack below the height tabs on the paper-lengt h guide i n the rear of the tray. 4. On the paper-l ength guide, press the tab and slide it up a gainst the edge of the stack.
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pul l media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen base d on three user-speci fied settings: Source , Type , and Size .
5 Device features ● Use the stapler ● Use job storage features ENWW 89.
Use the stapler The automatic stapler is o nly available on the HP LaserJe t M5035XS MFP. The optional stapler/stac ker can staple jobs of up to 30 sheets of 75 g/m 2 (20 lb) paper. The stapler can staple these sizes: A4, Letter, Legal, Executive (JIS), and 8.
Load staples Each staple cassette holds 5,00 0 unformed staples. 1. Open the stapler doo r. 2. Lift up the green handle on the staple cartridge to dislodge it and the n pull the cartridge out of the device. 3. Insert the staple cartrid ge into the opening inside the stapler door and then p ress the green handle down.
4. Close the sta pler door. 92 Chapter 5 Devic e features ENWW.
Staple media Select the sta pler at the control pa nel for pri nted jobs 1. Touch Administration , touch Device Behavior , touch Stapler/Stacker , and then touch Staple . 2. Touch the option that you want to u se, either None or On e left angled . NOTE Selecting the stapler at the printer control panel changes the defa ult setting to Staple .
Configure the device to stop or continue wh en the staple cartridge is emp ty You can specify wh ether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. 1. Touch Administration , touch Device Behavior , touch Stapler/Stacker , and then tou ch Staples Out .
Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs : This feature provides a quick an d easy way to print and proof one copy of a job and then print the additional co pies.
Use the proof and hold feature The proof an d hold featu re provides a quick and ea sy way to print and proof o ne copy of a job and then to print the additional copies. To permanentl y store the job and prevent the de vice from deleting it when space is nee ded for something else, select the Stored Job option in the driver.
Use the privat e job feature Use the private printing feature to specify that a job is not printed until yo u release it. First, set a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job.
Use the QuickCopy feature The QuickCopy feature prints the re quested number of copies of a jo b and stores a copy on the device hard disk. Addition al copies of the job can be printed later . This feature ca n be turned off in the printer driver. The default nu mber of differen t QuickCopy jobs th at can be stored on the device is 32.
Use the stored job feature You can save a print j ob to the device hard disk without printin g it. You can then print the job at any time at the device control p anel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that othe r users can print when they n eed it.
Print a stored job At the control p anel, you can print a job that is stored on the device hard disk. 1. From the Home screen, touch Job Storag e . 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the sto red job. 4.
6 Printing tasks ● Use features in the Windows printer driver ● Use features in the Ma cintosh printer driver ● Cancel a print job ENWW 101.
Use features in the Windows printer driver When you print from a soft ware program, many of the product features are available from the printer driver. For complete info rmation about the features that are available in the printer driver , see the printer- driver Help.
Use watermarks A watermark is a notice , such as "Confide ntial," that is printed in the background o f each page of a document. 1. On the File menu in the so ftware program, cl ick Print . 2. Select the driver, and then click Properties or Pr eferences .
Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print . 2. Select the driver , and then click Properties or Preferences . 3. On the Paper or Paper/Quality tab, click Custom . 4. On the Custom Paper Size window, type the name of the custom paper size.
Print multiple pages on one sheet of paper You can prin t more than one page on a single sheet of paper. 1. On the File menu in the so ftware program, cl ick Print . 2. Select the driver, and then click Properties or Pr eferences . 3. Click the Finishing tab.
Print on both sides of the paper When duplex printing is avai lable, you can automatica lly print on bo th sides of a page. If duplex printin g is not available, you can manu ally print on both sides of a page by feeding the paper through the product a second time.
Print on both sides manually 1. Insert enoug h paper into one of the tra ys to accommodate the pr int job. If you ar e loading spec ial paper such as letterhead, lo ad it in one of th e following ways: ● For tray 1, load the letterhead paper with th e front side up, bottom-edge first.
Use the Services tab If the product is connecte d to a network, use the Services tab to obtain product and s upply-status information. Click the Device and Supplies sta tus icon to open th e De vice St atus page of the HP Embedded Web Server.
Use features in the Macintosh printer driver When you print from a software program, many of the device features are available fro m the printer driver. For comp lete informatio n about the f eatures that are ava ilable in the printer d river, see the printer- driver Help.
Print a cover page You can print a se parate cover pa ge for your docume nt that includes a message (such as “Confidential”). 1. Open the printer dr iver (see Open the print er drivers ). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document .
Print on both sides of the paper When duplex print ing is available, you can a utomatically print on bo th sides of a pa ge. Otherwise, y ou can manually print on both sides of a page by feeding th e paper through the device a second tim e. CAUTION To avoid jams, do not load paper th at is heavier than 105 g/m 2 (28-lb bond ).
Cancel a print job You can stop a print request by using the control panel or by using the software prog ram. For instruc tions about how to stop a print req uest from a computer on a network, see the online Help for the specific network soft ware. NOTE It can take some time for a ll printing to clear after yo u have canceled a print job.
7 Copy This device can function as a stan dalone, walk-up copier. It is not nece ssary to install the printing system software on the computer, nor is it necessary to h ave the computer turned on to make photocopies. You can adjust the copy se ttings at the control panel.
Use the Copy screen From the Hom e screen, touch Copy to view the Copy screen. Th e Copy screen is show n in Figure 7-1 Copy screen . Note that only the first six copy features are immediately visible. In order to view additional copy fea tures, touc h More Opti ons .
Set the default copy options You can use the admini stration menu to establish defaul t settings that apply to al l copy jobs. If necessary, you can override most settings for an in dividual job. After that job is complete, the device returns to the default settings.
Basic copy instructions This section provide s the bas ic instructions for copying. Copy from the scanner glass Use the scanner gla ss to make as many as 999 copi es of sma ll, lightweight media (less than 60 g/ m 2 or 16 lb) or heavy media (mo re than 105 g/m 2 or 28 lb).
Adjust the copy settings The device offers several feature s so you can optimi ze copied output. The se features are all available on the Copy screen. The Copy screen consists of several pa ges. From the first p age, touch More Options to go to the next page.
Change the copy-collation settin g You can set the device to automaticall y collate multiple copies into se ts. For example , if you are making two copies of three pages and the au tomatic collation is on, the page s print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this ord er: 1,1,2,2,3,3.
Copy two-sided documents Two-sided documen ts can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this proc edu re are printed on one side, a nd need to be hand-collated.
3. Touch Sides . 4. Touch 2–sided original, 2–sided output . 5. Touch OK . 6. Touch Start Copy . Make one-sided copies from two-sided documents 1. Load the docume nts to be copied into the document feeder with the first page facing up, a nd with the top of the page leading.
Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sh eets of paper have one co mmon dimension. For example, you could combine letter and leg al sizes, or you could combine A4 and A5 sizes.
Copy photos and books Copy a photo NOTE Photos should be copie d from the flatbed scann er, not from the document feeder. 1. Lift the lid and place th e photo on the flatbed sc ann er with the picture-side down and the uppe r- left corner of the photo in the up per-left corner of the glass.
Combine copy jobs by using Job Build Use the Job Build feature to buil d a single copy job from multiple scans. You can use either the document feeder or the scanne r glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy .
Cancel a copy job To cancel the copy jo b that is currently running, touch Stop on the control pa nel. This pauses the device. Then touch Ca ncel current job . NOTE If you cancel a copy job, clear the docume nt from the flatbed scanner or from the automatic document fe eder.
8 Scan and send e-mail The device offers color-sca nning and digital-sending capabilities. By using th e control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e -mail attachment. To use digital sendin g, the device must be connected to a local a rea network (LAN).
Configure e-mail settings Before you can send a document to e-mail, you mu st configure the device for e-mailing. NOTE The instructions that follow are for configurin g the device a t the control pa nel. You can also perform these procedu res by using the embedded We b server.
Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-mail Setup , and then touch Test Send Gateways . If the configuration is correct, Gate ways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourse lf by using the digital-send feature.
Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and s ends an e-mail file to the provide d e-mail addresses. 2 Home button Touching this button opens the Home screen.
Perform basic e-mail functions The device e-mail feat ure offers th e following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipula te.
Send documents The device scans both black-and-white an d color orig inals. You can use default settings or cha nge the scanning preference s and file formats.
Use the address book You can send e-mail to a l ist of recipients by using the address book fea t ure of the device. See your system administrator for informatio n about configuring address lists. NOTE You can also use the embedded Web server to create and manage the e-mail address book.
Use the local address book Use the local address boo k to store frequently-used e-mail addresses. The loca l address book can be shared between devices tha t use the same server to gain a ccess to the HP Digital Sending software. You can use the address book when you type e-mail add resses in the From : , To: , CC: , or BCC: fields.
Change e-mail settings for the current job Use the More Options button to change the following e-mail settin gs for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document.
Scan to a folder NOTE This device feature is supp orted for the HP Las erJet M5035 MFP models o nly. If the system administrator has made the feature avail able, the device can scan a file and send it to a folder on the network.
9F a x The HP LaserJe t M5035X MFP and HP LaserJet M503 5XS MFP models come with an HP LaserJet analog fax accessory 300; already installed. Window s users can also install the optional HP Digital Sending Softw are (DSS), which prov ides digital faxing services.
Analog fax When the HP LaserJet analog fa x a ccessory 300 is installed, the MFP can fu nction as a standalone fax machine. The HP LaserJet M5035 X MFP and HP LaserJet M5035XS MFP mode ls come with an HP LaserJet analog fax a ccessory 300; already installed.
3. Open the formatter door. 4. Remove the fa x accessory from its antista tic pouch. CAUTION The fax accessory contains parts that are sensitive to electrostatic discharge (ESD).
6. Locate the 16-wire ca ble near the lower corner of the formatter and plug the cabl e into the fax accessory. NOTE If the cable doesn't se em to fit, try turning the cable around. Make sure the connector is correctly fastened to the fax accessory.
9. Reconnect the ca bles, and then turn on the device. ENWW Analog fax 139.
Connect the fax accessory to a phone line When connecting the fax accessory to a phone line, ensure that the phone line that is being use d for the fax accessory is a dedicated line that is not used by any other devices.
Digital fax Digital faxing is available when you install the optional HP Dig ital Sending Software. For information about or dering this softwar e, go to www.h p.com/ go/lj5025_sof tware or www.hp.com/ go/ lj5035_software . With digital faxing , the device does not need to be connected directl y to a phone line.
142 Chapter 9 Fax ENWW.
10 Manage and maintain the device ● Use informa tion pages ● Configure e-mail aler ts ● Use the HP Easy Printer Care software ● Use the embe dded Web server ● Use HP Web Jetadmin software .
Use information pages From the control panel, p rint pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print th e page Menu map Shows the control-panel menus and available settings.
Page descript ion How to pri nt the page memory cards, o r hard disks, that are installed in the device. 4. Touch File Directory . 5. Touch Print . Fax reports Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers.
Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be availab le. You can use HP Web Jetadmin or the e mbedded Web server to configure the system to alert you of problems with the device. The alerts t ake the for m of e-mail messag es to the e-mail ac count(s) that you specify.
Use the HP Easy Printer Care software The HP Easy Printer Care soft ware is a program that you can use for the following tasks: ● Check the device status. ● Check supplies status. ● Set up alerts. ● Gain access to tro ubleshooting and maintena nce tools.
HP Easy Printer Care software sections Section Options Device List tab Shows information about each device in the Devices list ● Device information, including printer name, make, and mod el ● An i.
Use the embedded Web server NOTE When the device is dire ctly connected to a computer, use the HP Easy Printer Ca re software to view the device status.
Embedded Web server sections Tab or section Options Information tab Provide s device, stat us, and configuration information ● Device Status : Shows the device status a nd shows the life remaining of HP supplies, with 0% indicating that a supply is e mpt y.
Tab or section Options Provides the ability to change network settings from your computer directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server. NOTE The Networking tab can be password-protected.
Use HP Web Jetadmin software HP Web Jetadmin is a Web- based software solution for remotely installing, monitoring , and troubleshoot ing network-co nnected periph erals. The intuitiv e browser interfac e simplifies cross-platfo rm management of a wide range of devices, including HP and non-HP devices.
Use the HP Printer Ut ility for Maci ntosh Use the HP Printer Utility to con figure and ma intain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Util ity in Mac OS X V10.2.8 1. Open the Find er, and then click Applications .
HP Printer Utility features The HP Printer Utili ty consists of page s that you open by clickin g in the Configuration Settin gs list. The following ta ble describes the tasks that you can perform from these pag es. Item Description Configuratio n Page Prints a configuration page.
Manage supplies Using, storing, and monitoring the p rint ca rtridge can help ensure high-qual ity output. Supplies life The average cartridg e yield is 15,000 pages in acco rdance with IS O/IEC 19752. Actu al cartridge yield depends on specific use. CAUTION The Economode feature a llows the device to use less to ner per page.
NOTE Any damage ca used by a non-HP print cartri dge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridg e . To rec ycle the used ca rtridge, follow the instructions include d with the new cartridge.
Replace supplies and parts Carefully follow the guidelines in this secti on when replacing device supplies. Supply replacem ent guidelines To facilitate the replacement of supplies, keep the following guidelin es in mind when setting up th e device. ● Sufficient space is requi red above and in the front o f the device for removing suppli es.
3. Remove the new print cartridge from the ba g. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartrid ge and distribu te the toner by gentl y rocking the print cartridge. CAUTION Do not touch the shutter or the surface of th e roller.
6. Align the print cartridge with the tra cks inside th e device, and, using the handle, insert the prin t cartridge until it is firmly seated, and then close the upper-right door. After a short time, the cont rol panel should display Ready . 7. Installation is complete .
Perform preventive maintenance The device requires periodi c maintenance to maintain optimum performance. A control-panel messag e alerts you when it is time to purchase the pr eventive maintenance kits.
Clean the device During the printing proc ess, paper, toner, and dust particles can accumulate in side the product. Over time, this buildup can cause pr int-quality problems, such as to ner specks or smear ing (see Solve print- quality problems ). Thi s product has a cleaning mode that can correct and prevent these types of problems.
3. Clean the s canner strip by usin g a damp, lint-fre e cloth. Clean the scanner lid backing Minor debris can accumulate on the white docu ment lid backing that is located undernea th the scanner lid.
Clean the ADF If the ADF has trouble feeding documents, clean the ADF pickup roller ass embly. 1. Open the ADF cover. 2. Wipe the ADF ro llers with a soft, dry clot h. 3. Close the AD F cover. NOTE If you are experiencing jams in the AD F, contact a local HP -authorized service provider.
Clean the paper path 1. From the Home screen, touch Administration . 2. Touch Print Quality . 3. Touch Calibrat ion/Cleaning . 4. Touch Create Cl eaning Page . The device prints a cleaning pa ge. 5. Follow the instructions printed on the cleani ng page.
Calibrate the scanner Calibrate the sc anner to compen sate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Be cause of mechanical tolerances , the scanner's carria ge head might not read the position of the image accurately.
166 Chapter 10 Manage and maintain the device ENWW.
11 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem fr om the following lis t.
Problem-solving checklist If you are experiencin g problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the de.
Problem-solving flowchart Symptom Check Po ssible causes Possible solutions The control-panel display is blank, no lights are lit, and the device makes no sounds from the motors. Is the power on? The power switch might be off. The power cord might be unplugged.
Symptom Check Possible causes Possible solutions Copy problems Are copies blank? The originals might have been loaded upside-down. 1. In the ADF, load original documents face-up . 2. On the scanner glass, load orig inal documents face-down. 3. If the problem persists, contact HP Cust omer Care.
Symptom Check Po ssible causes Possible solutions Can you print over the network? The network might not be configure d correctly. 1. Try connecting the computer directly to the device. If you can print, the problem is with the network configuration. See Solve network printing problems .
Symptom Check Possible causes Possible solutions Stacking problems Are pa ges skewed? The jam-access door might not be closed completely. 1. Make sure all the doors on the left side of the device are closed completely. 2. If the problem persists, contact HP Cust omer Care.
Symptom Check Po ssible causes Possible solutions Is the Fax feature on the control panel comple tely missing? The fax accessory might be installed incorrectly. 1. Make sure the fax ac cessory is installed correctly and that none o f the pins are bent.
Solve general printing problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software pr ograms, the paper tray selection is found on the Page Setup menu within the pr ogram.
Print job is extremely slow. Cause Solution You are printing a PDF or PostScript (PS) file bu t are using a PCL device driver. Try using the PS device driver rather than the PCL device driver. (You can usually do this from a so ftware program.) In the device driver, Optimize for: is set to cardstock, heavy, rough, or bond paper.
The device prints, b ut the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was se lected in the software. Check the software device selection menu to make sure that an HP LaserJet M5 025 or HP Laser Jet M5035 device is selected.
Control-panel message types Four types of control-panel m essages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them.
Control-panel messages Table 11-1 Control-p anel messages Control panel mes sage Descript ion Recommended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, visit us at www.
Control panel message Description Recommended action 20 Insufficient memory To continue to uch OK The device received more data than can fit in the available memory.
Control panel mes sage Descript ion Recommended action 41.X Error To continue touch OK A temporary printing error occurred. Touch OK to clear the error. If the error is no t cleared, turn the device off, and then turn the device on. If this message persists, contact an HP- authorized service or support provider.
Control panel message Description Recommended action support/M5025mfp or www.hp.c om/ support/ M5035mfp .) 55.XX.YY DC CONTROLLER ERROR To continue turn off then on The print engine is not communicating with the form atter . Turn the device off, and then turn the device on.
Control panel mes sage Descript ion Recommended action support/M5025mfp or www.hp.com/ supp ort/ M5035mfp .) 68.X Permanent storage full The device NVRAM is full.
Control panel message Description Recommended action 8X.YYYY EMBEDDED JETDIRECT ERROR To continue turn off then on The embedded HP Jetdirect print server has encountered a critical error, as specified by YYYY . Turn the device off, and then turn the device on.
Control panel mes sage Descript ion Recommended action sending the scanned documents by using multiple e-mails. E-mail Gateway did not respond. Job failed. A gateway has exceeded the time out value. Validate the SMTP IP ad dress. See Solve e-mail problems .
Control panel message Description Recommended action device was set to stop printing when a supply needs to be ordered. To order a n ew print cartridge, see Order parts, accessories, and supplies . Order staple cartridge Fewer than 20 staples remain in the staple cartridge.
Control panel mes sage Descript ion Recommended action The digital sending servic e must be upgraded to support t his version of the MFP firmware. Contact administrator. The digital sending service is not supported by the device firmware version that is currently installed.
Common causes of jams The device is jammed. Cause Solution The media does not meet spe cifications. Use only media that meets HP specifications. See Media an d trays . A component is installed incorrectly. Verify that the print cartridge is correctly installe d.
Jam locations Use this illustration to troubleshoot jams in th e device. For inst ructions about cl earing jams, see Clear jams . 1 ADF See Clear jams from the automatic document feeder (ADF) . 2 Stapler /stacker See Clear jams from the stapler/stacker for media jams or see Clear staple jams for staple jams.
Jam recovery The device has a jam-recovery feat ure that determines if the device will reprin t jammed pages after the jam is cleared. ● Auto instructs the de vice to automatically turn jam recovery on when su fficient device memory. ● Off instructs the device not to a ttempt to reprint jammed pages.
Clear jams When clearing jams, be very careful not to tear the m edia. If a small piece of media re mains in the device, it could caus e additional jams . Clear jams from the automa tic document feeder (ADF) Occasionally, media becomes jammed d uring a fax, c opy, or scan job.
3. Gently try to remove the page without tearing it. Also pull paper fro m the ADF output bin. If you fee l resistance, go to the next step. 4. Turn the green w heel to advance the media out of t he ADF. 5. Close the ADF cover. If you were not able to remove all of the jammed media, continue to the next step.
6. Open the ADF lid and gently loosen the media by usin g both hands. 7. When the media is free, gently pull it out in the direction sh own. 8. Close the lid to the flatbe d scanner.
Clear jams from the stapler/stacker The control- panel message 13.XX.YY Jam inside left door on the HP LaserJet M5035XS MFP alerts you to a jam in the stapl er/stacker. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps be low.
4. Grasp both si des of the media, and slow ly pull the media out of the device. 5. Close the u pper-left door do or. Make sure tha t both sides of t he door snap into place. If a jam message persists, there is still media in the device. Look for me dia in other locations.
Clear jams from the output path To clear jams in outp ut path, follow the instructions on the onscreen dial og box or follow th e steps below. The following con trol-panel messages alert you to jams i n the output path: ● 13.XX.YY Jam inside left door (HP LaserJet M5025 MFP, HP LaserJet M503 5 MFP, and HP LaserJet M5035X MFP) ● 13.
3. Grasp both sides of the media, and slowly pull th e media out of the device. (Ther e might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE If media is difficult to re move, try opening the upper-right door and remo ving the print cartridge to release pressure on the media.
Clear jams from th e optional duplexer The contro l-panel messa ge 13.XX.YY Jam inside duplexer alerts you to a jam in the optional duplexer. To clear the jam, follow the instructions on the onscre en dialog box or follow the steps belo w. 1. Remove the duplexer.
Clear jams from the print-cartridge area The control-pa nel message 13.XX.YY Jam inside upper-righ t door alerts you to a jam in the print - cartridge area. To cle ar the jam, follow the instru ctions o n the onscreen dialog box or follow the steps below.
4. Slowly pull the media out of the device. Be careful to not tea r the media. CAUTION Avoid spill ing loose toner. Use a dry, lint-fr ee cloth, to clean any toner that mig ht have fallen into the device. If loose toner fa lls in to the device, it might cause temporary problems with print quality.
Clear jams from the input-tray areas Clear jams from the tray 1 input area The control-pa nel message 13.XX.YY Jam in Tray 1 alerts you to a jam in the tray 1 input area. To clear the jam, follow the instructions on the on screen dialog box or fol low the steps below.
3. If the edge of the paper is visible in the feed area, slowly pull the pa per toward the left side and then out of the de vice. NOTE Do not force the pa per if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the print-cartrid ge area.
Clear jams from the inpu t areas of optional trays To clear jams in optional tr ays, follow the instru ctions on the onscre en dialog box or follow the steps below. The fo llowing control-panel messages alert you to jams in optional trays: ● 13.XX.YY Jam in Tray 4 (HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP) ● 13.
3. If the edge of the pape r is visible in the feed area, slowly pull the paper toward the le ft side and out of the device. NOTE Do not force the pa per if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the upper, right door.
Solve repeated jams If jams occur frequently, try the following actions: ● Check all the jam locatio ns. A piece of media might be stuck somewhere in the d evice. ● Check that media is correctly loaded in the trays, that th e trays are co rrectly adjust ed for the loaded media size, and that the trays are not overfilled.
Clear staple jams To reduce the risk of staple jams, m ake sure that you staple 30 or fewer pages o f media (80 g/m 2 or 20 lb) at a time. The contro l-panel messa ge 13.XX.YY Stapler jam inside stapler door on the HP LaserJet M50 35XS MFP alerts you to a staple jam.
4. Lift up on the small leve r at the back of the staple cartridge. 5. Remove the staples tha t protrude from the staple cartridge. 6. Close the lever at the back of the staple cartridge. Be sure th at it snaps into place. 7. Insert the staple cartrid ge into the opening inside the stapler do or and then press the gree n handle down.
8. Close the st apler door. 9. Test the stapler by printing or copying a st aple job. Repeat steps these st eps, if necessary. ENWW Clear staple jams 207.
Solve print-quality problems This section helps you define prin t- quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the device is correctly maintained, using pri nt media that meets HP specifica tions, or running a cleaning page .
See Light print (partial page) See Light prin t (entire page) See Specks See Specks See D ropouts See Dropouts See Dropouts A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b See Lines See Gr ay background See Toner smear See Loose toner Se e Repeating d efects Dear Mr.
NOTE These examp les depict letter-size medi a tha t has passed through the device. Light print (partial page) 1. Make sure that the print ca rtridge is fully installed. 2. The toner level in the prin t cartridge might be lo w. Replace the print cartridge.
Specks Specks might app ear on a page after a jam ha s been cleared. 1. Print a few more pa ges to see if the problem corre cts itself. 2. Clean the inside o f the device and run a cl eaning page. See Cle an the device . 3. Try using a different type of me dia.
Lines A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b 1. Print a few more p ages to see if the problem corrects itself. 2. Clean the insi de of the device and ru n a cleaning page. See Clean the device . 3. Replace the prin t cartridge. Gray background 1.
Toner smear 1. Print a few more pa ges to see if the problem corre cts itself. 2. Try using a different type of me dia. 3. Make sure that t he environmental spec ification s for the device are be ing met. See Operating environment . 4. Clean the inside o f the device and run a cl eaning page.
Repeating defects 1. Print a few more p ages to see if the problem corrects itself. 2. If the distance between de fects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced. 3. Clean the insi de of the device and ru n a cleaning page.
Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pa ges to see if the problem corre cts itself. 2. Make sure that t he environmental spec ification s for the device are be ing met. See Operating environment . Page skew 1.
Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type an d quality of t he media you ar e using meet HP specifica tions. (See Media and trays .) 3. Make sure that the enviro nmental specific ations for the device are being met.
Vertical white lines 1. Print a few more pa ges to see if the problem corre cts itself. 2. Make sure that the type and quality of the me dia you are using meet HP specification s.
Scattered lines 1. Make sure that the type and quality of the me dia you are usin g meet HP specifications. See Media and trays . 2. Make sure that the enviro nmental specific ations for the device are being met. See Operating environment . 3. Turn over the stack in the tray.
Random image repetition If an image that appears at the top of the page (in solid bla ck) repeats further down the page (in a gray field), the toner mig ht not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.
Solve network printing problems NOTE HP recommends u sing the device CD to install and set up the device on a network. ● Print a configuration page (see Use informat ion pages ). I f an HP Jetdi rect pr int server is installed, printing a configuration page also prints a second page that shows the network settings and status.
Solve fax problems Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sen ding might be malfunctioning. Send the fax to another fax machine. Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then connect a telephone.
Solve receivi ng problems Incoming fax calls are n ot being answered by th e fax (no fax dete cted). Cause Solution The rings-to-answer setting might not be set co rrectly. Check the rings- to-answer se tting. See the fax guide for information about changing the setting.
Solve copy problems Prevent copy problems The following are a few simple steps you can t ake to improve copy qua lity: ● Copy from the flatbed scanner. This will produce a higher qualit y copy than copy ing from the automatic document feeder (ADF). ● Use quality originals.
Problem Cause Solution Unwanted lines appear on the copy. A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b Tray 1 or tray 2 might not be installe d correctly. Verify that the tray is in place . The flatbed scanner or the ADF glass might be dirty.
Problem Cause Solut ion Problems with feeding The pa per has ragged edg es. Use high-quality paper that is made for laser prin ters. The paper varies from side-to-side.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. See Lo ad media into the input trays for more information. The original might have been loade d incorrectly. Load the original correctly in the AD F or flatbed scanner.
Solve e-mail problems If you are unable to send e-mails by using the digi tal-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresse s.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Window s, and try again. Select a different printer driver.
Solve common Macintos h problems In addition to the problems that are listed in Solve general printing problems , this section lists problems that can occur when using Mac OS X. NOTE Setup for USB and IP p rinting is performed through the Desktop Printer Utility .
The printer driver does not automatically set up the select ed device in the Print Center o r Printer Setup Utility. Cause Solution code for the language that you are using. If necessar y, reinstall the software. See the getting started guide for instructions.
When connected with a USB cable, the de vice does not appear in the Print Cente r or Printer Setup Utility afte r the driver is se lected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB.
Solve Linux problems For information abou t Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ . 232 Chapter 11 Problem solving ENWW.
Solve PostScript problems The following situa tions are specific to the PostScript (PS) language and might occur when several printer languages are being used.
234 Chapter 11 Problem solving ENWW.
A Supplies and accessories This section provide s information about ordering part s, supplies, and accessorie s. Use only parts and accessories that are spe cifically designed for this device.
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order .
Part numbers The following list of accessories wa s current at the time of printing. Ordering informatio n and availability of the accessorie s might change durin g the life of the device.
Cables and interfaces Item Description Part number Enhanced I/O (EIO ) cards HP Jetdirect print server multi- protocol EIO network cards: HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server J.
Item Description Part nu mber HP LaserJet paper For use with HP LaserJet devices. This is good for letterhead, high-valu e memos, legal documents, direct mail, and correspondence. Specifications: 96 bright, 24 lb (90 g/m 2 ). Letter (8.5 x 11 in), 500 sheets/ream, 10- ream carton HPJ1124/North America Legal (8.
Item Description Part number HP Office paper For use with all office equipment-la ser and inkjet devices, copiers, and fax machines. This is good for high-volume printing. Specifications: 84 bright, 20 lb (75 g/m 2 ). Letter (8.5 x 11 in), 500 sheets/ream, 10- ream carton HPC8511/North America and Mexico Letter (8.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M5025, M5035, M5035X, and M5035XS One-year on-site warranty HP warrants to you , th.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHET HER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential d amages, so the above limitation or exclu sion may not apply to you.
Print cartridge limited warranty statement This HP product is warranted to b e free from defects in materials and workmansh ip. This warranty does not appl y to products that (a) have been re filled, .
HP Customer Care Online Services For 24-hour access to update d HP device-specific software, product information, and support information through an Interne t connection, go to the Web site: www.hp.com/ support/M5025mfp or www.hp.com/ supp ort/M5035mf p .
HP Easy Printer Care software To check the d evice status and settings and vie w troubleshooting information and on line documentation, use the HP Easy Prin ter Care software . You must have pe rformed a full softw are installatio n in order to use th e HP Easy Printe r Care softwar e.
HP maintenance agreements HP has several types of maintena nce agreement s that meet a wid e range of support needs. Maintenance agreements a re not part of the standar d warranty. Support servic es may vary by area. Check with your local HP d ealer to de termine the services availabl e to you.
4. If possible, include print sa mples and 50 to 100 shee ts of paper or other print media that d id not print correctly. 5. In the U.S., call HP Customer Care to request ne w packing material. In other areas, use the original packing material, if possible.
248 Appendix B Service and support ENWW.
C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 249.
Physical specifications Table C-1 Dimensions Model Height Depth Width Weight 1 HP LaserJet M5025 MFP an d HP LaserJet M5035 MFP 775 mm (30.5 in) 584 mm (23 in) 597 mm (23.5 in) 20.2 kg (44.5 lb) HP LaserJet M5035X MFP 1,035 mm (40.75 in) 762 mm (30 in) 737 mm (29 in) 30.
Electrical specifications WARNING! Power requireme nts are based on the country/regio n where the device is sold. Do not convert operating voltages. This can damage the device and void th e product warranty.
Acoustic emissions Table C-5 Sound power and pressure level 1 , 3 Sound power level Declared per ISO 9296 Printing 3 L WAd = 6.6 Bels (A) [66 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing 3 L pAm =54 dB (A) Ready Essentially Inaudible 1 Values subject to change.
D Regulatory information This section contains the following regulatory information : ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conform.
FCC regulations This equipment has been tested and fo und to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are design ed to provide reasonable protection again st harmful interference in a residential installa tion.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been desig ned with several a ttributes to minimize impacts on our e nvironment.
HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committ ed to providing in ventive, high- quality products a nd services that are environmentally sound, from p roduct design and manu facturing to distribution, operation and recycling processes.
Material restrictions This HP product contains mercu ry in the fluorescent lamp of the scanner and/or control panel liquid crystal display that may require special handling at end-of-life. This HP product contains a batte ry that might r equire special handling at en d-of-life.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSD S) for supplies containing chemical substances (for example, toner) can be obtain ed by contacting the HP Web site at www.hp.com/ go/msds or www.hp.com/ hpinfo/ community/environment/productinfo/saf ety .
Telecom statement The HP LaserJet M5035 X MFP and HP LaserJet M5035XS MFP models have the HP LaserJet Analog Fax Accessory 300 alre ady installed to provide communication to th e public switch telephone network (PSTN) for fax functionality.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Addr ess: 11311 Chinden Boulevard, .
Safety statements Laser safety The Center for Devices and Ra diological Health (CDR H) of the U.S. Food and Drug Administration ha s implemented regula tions for laser products m anufactured since August 1, 19 76. Compliance is mandatory for prod ucts marketed in the Un ited States .
EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M5025, M5035 x, M5035X, M5035XS, laserk irjoitin o n käyttäjän kannalta turvall inen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakoteloint i estä ä lasersäteen p ääsyn laitteen ulkopuolelle.
E Working with memory and print server cards This section explains the memo ry features of the prin ter a nd provides steps for expansion. ● Overview ● Installing printer memory ● Check DIMM ins.
Overview One dual in line memory modu le (DIMM) slo t is av ailable for upgrading the device memory. DIMMs are available in 32, 48, 64, 128, and 512 MB. For ordering inf ormation, se e Order parts, accessories, and supplies NOTE Single inline me mory modules (SIMMs) used in previo us HP LaserJet pr inters are no t compatible with th e printer.
Installing printer memory You might want to add mo re printer memory to the printer if you often print complex graphics, prin t PostScript (PS) documen ts, or use many down loaded fonts. Adde d memory also gives you more flexibility in supporting job-storage features, such as quick copying.
3. Open the forma tter door. 4. Remove the DIMM from the a ntistatic package. CAUTION To reduce the possibility of damage ca used by static electricity, always wear an electrostat ic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.
5. Hold the DIMM by the ed ges, and align the notc hes on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 6. Press the DIMM straight into the slot, and press fi rmly. Ma ke sure the locks on each side of the DIMM snap into pla ce.
8. Replace the formatter cover. 9. Reconnect the cables, and then turn on the device. Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on . Check that the Ready light is illumina ted after the device has gone th rough the startup sequence.
Save resources (permanent resources) Utilities or jobs th at you download to the device sometimes includ e resources (for example, fonts, macros, or patterns). Resources that are internal ly marked as permanent remain in the device memory until you turn the device power off.
Using HP Jetdirect print server cards Follow these procedures to in stall or remo ve an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws a nd cover plate from the EIO sl ot on the back of the device.
4. Connect the network cabl e to the EIO card. 5. Turn on the de vice, and then p rint a configurat ion page to verify that the new EIO device is recognized. See Use information pages . NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuratio n and status information also prints.
272 App endix E Working with memory and print ser ver cards ENWW.
Glossary bidirectio nal communica tion Two-way data transmissio n. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an In ternet prot ocol that a computer use s to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print quality.
IP address The uniq ue number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packe t exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other ma terial on which the printer prints the image.
Index Symbols/Numerics 500-sheet trays insert or close error message 184 unexpected size or type error message 179 500–sheet tray. See tray 3 A A4 paper settings 46 access denied message 183 accessi.
authentication 156 features 4 genuine HP 155 jams, clearing 198 management menu 31 non-HP 155 ordering through embed ded Web server 151 part numbers 237 recycling 256 replacement interva ls 155 replac.
default settings 27 error messages 183, 184, 185, 186 folders 134 gateways, finding 127 job settings 133 LDAP supp ort 12 6 loading document s 129 recipient lists 131 sending documen ts 130 Setup menu.
SMTP support 126 validating gateway addresses 227 F FastRes 3 fax accessory connecting phone line 140 connection, locating 8 default settings 25 installing 136 models including 3 printing schedule 30 .
installing EIO cards 270 fax accessory 136 memory (DIMMs) 265 Instant Support Profession al Edition (ISPE) 244 insufficient me mory 17 9, 184 internal clock errors 178 Internet fax 141 IP address Maci.
custom-size 8 5, 104 default size 46 default size, selecting 28 document size, selecting 103 envelopes 64 first page 104, 110 fuser modes 48, 67 guidelines 62 HP LaserJet Toug h paper 66 HP, ordering .
output qual ity copy, improving 223 copy, problem-solving 223 settings 48 overhead tr ansparencies loading 78 specifications 65, 69 P packaging device 246 page orientation Image Rot ation 45 rotated m.
print-stop test 53 printer drivers. See drivers printer maintenance kit using 160 printing system software 9 priority, settings 11 private jobs 97 problem-sol ving blank page s 175 blurred pri nt 218 .
Send Setup menu 43 Send to Folder 134 Send to Workflow 134 sending to e-mail default settings 26 sending to e-mail about 125, 126, 129 address books 131, 132 error messages 183, 184, 185, 186 gateways.
storing envelopes 72 paper 72 print cartridges 155 streaks, problem-solving 224 subnet mask 58 supplies authentication 156 counterfeit 156 e-mail alerts 146 features 4 management menu 31 memory errors.
feeding proble ms, solving 225 included 2 insert or close error message 184 jams, clearing 200 loading paper 73 locating 5, 6, 7 Macintosh settings 154 media size-sensing, automatic 68 media supported.
286 Index ENWW.
.
© 2006 Hew lett -P ack ard De velopment Com pany , L.P . www .hp.com *Q7829-90925* *Q7829-90925* Q7 8 2 9-90 92 5.
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