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Maintenance & Service Guide HP Compaq 6000 Pro Business PC.
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trade marks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner in dicates that failure to follow di rections could result in bodily harm or loss of life. CAUTION: Text set off in this manner in dicates that failure to follow direction s could result in damage to equipment or lo ss of information.
iv About This Book.
Table of contents 1 Product Features Microtower Chassis ............. .......... ........... ............ .......... ........... ........... .......... ........... ......... ........ .......... 1 Standard Configuration Features .................. ....
4 Computer Diagn ostic Features Hewlett-Packard Vision Diagnostics ...................... ............ ................... ............... ............... ......... ....... 30 Acces sing HP Vi sion Diagnos tics . ............ ............ ............
Unsupported USB Flash Media Device ........ ............ ............ ............ ............ ..... 50 Dual-State Power Button ................. ............ ............ ............... ............ ............ ............. .......... ...........
Generatin g Static ...... ......... ........... .......... .......... ........... .......... .......... ........... ........ ........... .. .. 68 Prevent ing Electr ostatic Damage to Eq uipment ... ............................... .....................
Rear Chassis Fan ............. ............... ............... .................. ............... ............... ................ ... ............... 112 Power S upply ........... .......... ........ ............ .......... ........... ............ .
Batter y ........ ........... ............. ............. ........... ............ ........... ............ ........... ............. .... ........... ............ 166 Type 1 Battery Holder ............ ............ .......... ............ ...........
Solving Po wer Prob lems ..... ............ ............ ......... ............ ............ ........... ............ ............ ....... .......... 203 Solving H ard Drive Problems ........... ............ ......... .............. ........... ......
xii.
1 Product Features Microtower Chassis Standard Configuration Features The HP Compaq Microtower featu res may vary depending on the model. Fo r a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).
Front Panel Components Drive configuration may vary b y model. Table 1- 1 Front Panel Components 1 5.25-inch Optical Drives 1 6 Optical Drive Eject Buttons 2 Optical Drive Activity Lights 7 3.
Media Card Reader Components The media card reader is an opti onal device available o n some mode ls on ly. Refer to the following illustration and table to identify th e media card reader components. Figure 1 -2 Media Card Reader Components Table 1-2 Media Card Reader Components No.
Rear Panel Components Table 1- 3 Rear Panel Components 1 Power Cord Con nector 6 Line-Out Connector for powered au dio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purpl.
Serial Number Location Each computer has a un ique serial number and prod uct ID number that are located on the top cover of the computer. Keep these nu mbers available for use when contacting customer service for a ssistance.
Small Form Factor Standard Configuration Features The HP Compaq Small Form Factor features may va ry depen ding on the model. For a complete listing of the hardware and software inst alled in the computer, run the di agnostic utility (included on some computer models only).
Front Panel Components Drive configuration may vary by mo del. Figure 1 -5 Front Panel Compon ents Table 1-4 Front Panel Components 1 5.25-inc h Optical Dri ve 1 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light 7 Microphone/Headphone Connector 3 Optical Drive Eject Button 8 3.
Media Card Reader Components The media ca rd reader is an optiona l device available on some models only. Refer to the following illustration and table to identify the media card reade r components. Figure 1-6 Med ia Card Reader Co mponents Table 1- 5 Media Card Re ader Components No.
Rear Panel Components Figure 1 -7 Rear Panel Components Table 1-6 Rear Panel Components 1 RJ-45 Network Connector 6 DisplayPort Monitor Connector 2 Serial Connector 7 VGA Monitor Connector 3 PS/2 Mous.
Serial Number Location Each computer has a u nique serial number and product ID number in th e location shown below. Keep these numbers available for use when co ntacting customer service for assistan ce.
2 Installing and Customizing the Software If your computer was not shipped with a Micro soft op erating system, some portions of this documentation do not apply. Additional informat ion is available in online help after you install the operating system.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructio ns on the screen. 2. Once an Internet connection ha s been established, click the Start button. 3. Select the All Programs menu.
Protecting the Software To protect the softwar e from loss or damage, keep a backup copy of all system software, applications, and related files stor ed on the hard drive. Refer to the operat ing system or backup utility documentation for instructions on maki ng backu p copies of your data files.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setu p (F10) Utility to do the following: ● Change facto ry default settings.
● Replicate the system setup by saving system conf iguration information on USB flash media device or other storage media emulating a diskette and restoring it on one or more computers. ● Execute self-tests on a sp ecified ATA hard drive (when supported by drive).
Computer Setup—File NOTE: Support for sp ecific Computer Setup opti on s may vary depen ding on the hardwa re configuration. Table 3- 2 Computer Setup—File Option Description System Information Li.
Computer Setup—Storage NOTE: Support for spe cific Computer Setup op tions may vary depen ding on the hardware configuration. Table 3-3 Computer Setup—Stor age Option Description Device Configuration Lists all installed BIOS-controlled storage devices.
Option Description Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. eSATA P ort Allows you to enable eSATA support. This causes one of the SATA connectors to become eSATA capable. Max eSATA Speed Allows you to choose 1.
Computer Setup—Security NOTE: Support for spe cific Computer Setup op tions may vary depen ding on the hardware configuration. Table 3-4 Computer Setup—Sec urity Option Description Setup Password Allows you to set and enable a setup (administr ator) password.
Option Description USB Securi ty Allows you to set Device Available/Device Hidden for: ● Front USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 4 ◦ USB Port 5 ◦ USB Port 6 ●.
Option Description System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (e nable/disable) - Helps prevent ope rating system security breaches. PAVP (Some models) (disabled/min) - PAVP enables th e Protected Audio Video Path in the Chipset.
Option Description Master Boot Record Security Allows you to disable/enable Ma ster Boot Recor d Security. ● Save Master Boot Record – This op tion will appear if Master Boot Record Secu rity is enabled. It allows you to save a copy of the Master Boot Record into non-volatile storage.
Computer Setup—Power NOTE: Support for spe cific Computer Setup op tions may vary depen ding on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for sp ecific Computer Setup opti on s may vary depen ding on the hardwa re configuration. Table 3- 6 Computer Se tup—Advanced (for advanced use rs) Option Description Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
Option Description ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1 st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots.
Option Description BIOS Power-On Allows you to set the computer to turn on automatically at a time you spe cify. Onboard Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port). PCI Devices ● Lists currently installed PCI devices and their IRQ setting s.
Option Description from being used by the operating system and reduces the power used by the compu ter in S5. ● Processor cache (enable/disable). ● Integrated Video (enable/disable). Allows you to use integrated video and PCI or PCIEx1 Up Solution video at the same time.
Recovering the Configuration Settings This method of recovery requires that you first perform th e Save to Removable Media command with the Computer Setup (F10) Utility before Restore is neede d. (See Save to Remo vable Media on page 16 in the Comp uter Setup—File table.
NOTE: If no DPS-capable ha rd drives are installed, the DPS Self-Test option will not app ear on the screen. 4. Select the hard drive to be tested and follow the screen prompts to complete the testing process. When the test has been completed, o ne of three messages will be displayed: ● Test Succeeded.
4 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some comp uter models only. The Hewlett-Packard Visi on Field Diagnostics util ity .
NOTE: If the system does not b oot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility.
There are thre e types of tests to cho ose from: ● Quick Test —Provides a prede termined script where a sa mple of each hardw are component is exercised. You may further modify wh ich of the Quic k tests are executed by selectin g or deselecting individual tests in the h ardware component check list.
History Tab The History tab contains in format ion on past test exec utions. The History Log disp lays all tests that have been exec uted, th e number of times of execut ion, the number of times failed, the date each test was e xecuted, and the time i t took to complete ea ch test.
The Memory test tab se ction provides informa tion on the HP Memory Test applica tion that may be launched fro m the boot menu. The HP Support section provide s information on obtaining technical support from HP.
5 Desktop Management HP Client Management Solution s provides stan dards-based solutions fo r managing and controlling desktops, workstations, and n otebook PCs in a networked environ ment. HP pioneered desktop manageabili ty in 1995 with the introduction of the industry’s first fully manageab le desktop personal computers.
The best deplo yment method depe nds on your in formation technology environment and processes. ROM-based setup and ACPI hardware provide furthe r assistance wit h recove ry of system software, configuration man agement and troubleshooting, and power management.
● Reports ● Administrative tasks to up date HP sp ecific tools HPCM can be downloade d from http://www.symantec.com/ busine ss/theme.js p?themeid=altiris by clicking on HP Client Mana ger under Strategic Part ner Products . A free perma nent license can also be obtained from the download pa ge.
● HP Proactive Change Notification ● HP Subscriber's Choice HP Client Management Interface Regardless of the system management tools your IT department uses, managin g both your hardware and software assets is important to keeping your IT costs low and your business agile.
central file store. SSM then automa tically updates any down-revision system software on the networked PCs to the later levels available in the file store. Since SSM only allows distribution of SoftPaq updates to the correct client system models, administrators can confidentl y and efficient ly use SSM to keep system software updated.
HP Client Automation Star ter and Standard Editions HP Client Automation is a hardware and software manag ement solution fo r Windows Vista, Windows XP and HP Thin Client en vironments that is easy to use and quick to deploy, wh ile providing a stron g foundation for future requirements .
● Remotely configur e BIOS and security settings ● Automate pr ocesses to quickly reso lve hardware problems Tight integra tion with HP Instant Suppo rt t ools reduces ha rdware trouble shooting time.
Microsoft produ cts supported by the HP Client Catalog include: ● System Center Config uration Mana ger 2007 ● System Center Esse ntials 2007 ● Systems Management Server (SMS) 2 003 R2 For more information on HP C lient Catalog for SMS, visit http://h20331.
Available managemen t technologies include the fo llowing: ● AMT (includes DASH 1.0) ● ASF ● DASH 1.1 (using a Br oadcom NIC) ASF and AMT may not be configu red at the same time, but bo th are supported. To configure Inte l vPro systems for AMT or ASF: 1.
◦ Password Policy ◦ Secure Firmware Up date (enable/disable) ◦ Set PRTC ◦ Idle Timeout ● Change Intel ® ME Password (HP highly recommen ds that this password be changed. Th e default password is admin .) In order to remotely manage AMT systems, the admini strator must use a rem ote console th at supports AMT.
Retired Solutions Two software packages, Altiris Loc al Recovery, and Dantz Retrospect, wi ll no longer be shipping on HP business desktops, notebooks, or workstations. ROM Flash The computer's BIO S is stored in a pro grammable flash ROM (read onl y memory).
Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure. For example, if a p ower failure were to occur during a BIOS upgrade, the ROM flash wo uld be incomplete. This would render the system BIOS unusable.
Replicating the Setup The following procedures gi ve an administrator the abilit y to easily copy one setu p configuration to other computers of the same mo del. This allows for fa ster, mo re consistent co nfiguration of multiple computers. NOTE: Both procedures require a diskette dr ive or a supported USB flash drive.
NOTE: A bootable diske tte is required for this pro ced ure or to create a bootable USB flash media device. If Window s XP is not available to use to crea te a bootable diskette, use the method for copying to a single computer inste ad (see Copyi ng to Single Computer on page 47 ).
To create a boo table USB flash m edia device, you must have: ● a supported USB flash m edia device ● a bootable DOS diskette with t he FDISK and SYS pr ograms (If SYS is not available, FORMAT may be used, but all e xisting files on t he USB flash media device wi ll be lost.
12. Copy any fi les you saved in step 9 back to your USB flas h media device. 13. Remove the diskette and reboot the computer. The computer will boot to the USB flash media device as drive C. NOTE: The default boo t order varies fr om compute r to computer, and it can be changed in the Computer Setu p (F10) Utility.
9. If the system did not au tomatically restart when exiting FDISK, press Ctrl + Alt + Del to reboot to the DOS diskette. 10. At the A: prompt, type FORMAT C: /S and press Enter . Format will format the USB flash media device, add the system files, and ask for a Volume Label.
HP Web Site Support HP engineers rigorously te st and debug so ftware developed by HP an d third-party suppliers, and develop operating system specific support software, to ensure perform ance, compatibility, and reliability for HP computers.
Use the following utilities to manage security settings on th e HP computer: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Ut ility Guide includ ed with the computer for additional information an d instructions on usi ng the Computer Setu p Utilities.
Device Security Allows you to set Device Available/Device Hidden for: ● Serial ports ● Parallel port ● Rear USB por ts ● Front USB ports ● Internal USB ports ● System audio ● Network con.
Setup Security Level Provides a method to allow end-users limited acce ss to change specified setup options, without having to know the Setup Password . This feature allows the administrator the flexibili ty to protect changes to essential setup options, while allowing the user to view system settings and configure non essential options.
Password Security The power-on password prevents un authorized use of the computer by requiring entry of a password to access applications or data each time the compu t er is turned on or restart ed. The set up password specifically prevents unau thorized access to Compute r Setup, and can al so be used as an overrid e to the power-on passwo rd.
Entering a Power-On Password To enter a power-on password, co mplete the following steps: 1. Turn on or restart the compu ter . If you are in Windows, click Start > Shut Down > Restart the Computer . 2. When the key icon appears on the monitor, type the curren t password, then press Enter .
NOTE: Type carefully; for se curity reasons, the chara cters you type do not appear on th e screen. 4. Press Enter . The new password takes e ffect the next time you turn on the computer. NOTE: Refer to th e National Keyboard Del imiter Characters on page 58 for informat ion about the alternate delimiter charac ters.
National Keyboard Delimiter C haracters - German - Portuguese * For Bosnia-Herzegovina, Croatia, Montenegro, Serb ia, and Slovenia Clearing Passwords If you forget the password, you cannot access the computer. Refer to the Troubleshooting Guide for instructions on clea ring passwords.
DriveLock Applications The most practical use of the DriveLock secur ity feature is in a corporate environment. The system administrator would be responsible for con figuring the hard drive which would involve, among other things, setting the DriveLock master password and a temporary us er password.
3. Select Security > Smart Cover > Cover Removal Sensor , and select the desired security level. 4. Before exiting, click File > Save Changes a nd Exit . Smart Cover Lock The Smart Cover Lo ck is a software-controllable cove r lock featured on some HP computers.
CAUTION: The Smart Cover FailSafe Key is a spec ialized tool available from HP. Be prepare d; order this key before you nee d one at an authorized reseller or ser vice provider. To obtain the Fa ilSafe Key, do any one of the foll owing: ● Contact an authorized HP re seller or service provider .
Thermal Sensor The thermal sensor is a hardware and softw are feat ure that tracks the internal temperature of the computer. This feature di splays a caution message when the normal ra nge is exceeded, which g ives you time to take acti on before internal co mponents are d amaged or data is lost.
6 Serial ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the u se of SATA hard drives on the se computers. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cab le 7/7 Number of pins in power cable 15 Maximum data cable length 39.
SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards comp atible with the SATA 1.5 Gb/s drives. Current HP desktop products shi p with SATA 3.0 Gb/s hard drives. SATA data cables are suscept ible to damage if overfle xed.
ATA SMART Drives The Self Monitoring Analysis a nd Recording Tech nology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction th at warn s the user or net work administrator of an impending failure or crash of the hard drive.
7 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides gen eral service information for the computer. Adherence to the procedures an d precautions de scribed in this chap ter is essential for proper service.
Microtower (MT) Electrostatic Discharge Information A sudden discha rge of static electrici ty from your finger or oth er conductor can destroy static-sensitive devices or microcircuitry.
Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
Grounding the Work Area To prevent static damage at the work area, use the following precau tions: ● Cover the work surface with approved static-dissi pa tive material. Provide a wrist strap connected to the work su rface and properly ground ed tools and equipment.
Operating Guidelines To prevent overhea ting and to help prolong the life of the comp uter: ● Keep the computer away from excessive moisture, direct sunlig ht, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
To clean the comput er case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lin t-free cloth or swab. ● For stronger stains, use a mild d ishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with cle ar water.
Cleaning the Mouse Before cleanin g the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the ho using. Pull out any debris from the b all socket and wipe the ba ll with a clean, dry cloth be fore reassembly.
Cables and Connectors Most cables used throug hout the unit are flat, flexible cables. These cables must be handled with ca re to avoid damage . Apply only the ten sion required to seat or unseat the cables during insertion or remova l from the connecto r.
8 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions described in this chapter is essential for proper service . After completing all necessary re moval and replacement procedures, run the Diagnostics utility to verify that all components operate prop erly.
Preparation for Disassembly See Identifying the Chassis, Routine Care, and Disa ssembly Preparation on page 67 for initial safety procedures. 1. Remove/disengage a ny security devices that prohibit opening the computer ( External Security Devices on page 118 ).
Access Panel 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 76 ). CAUTION: Be fore removing the co mputer access panel, ensure that th e computer is turned off and that the power cord i s discon nected from the electrical ou tlet.
Front Bezel 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the computer access panel. 3. Lift up the three ta bs on the side of the bezel (1) , then rotate th e bezel off the chassis (2) . Figure 8-3 Removing the Front Bezel To reinstall the fron t bezel, reverse the remo val procedure.
Removing Bezel Blanks On some models, there are bezel bl anks covering the 3.5-inch an d 5.25-inch external drive bays tha t need to be removed befo re installing a drive.
Cable Management Always follow good cable management practice s when working inside the computer. ● Keep cables away fro m major heat sources like the heat sink. ● Do not jam ca bles on top of exp ansion cards or memory modules. Printed ci rcuit card s like these are not designed to take excessive pressure on them.
Cable Connections System board connectors are colo r-coded to make it ea sier to fin d the proper c onnectio n. Connector Na me Connector Color Description PWR, P1 Whit e Power supply, 6-pin P2 White .
Memory The computer comes wi th double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs). The memory sockets on the system board can be po pulated with up to four industry- standard DIMMs. These memory sockets are po pulated with at leas t one preinstalle d DIMM.
Figure 8 -5 DIMM Socket Locations Table 8-1 D IMM Socket Loca tions Item Description Socket Color 1 DIMM1 socket, Channel A (populate first) Black 2 DIMM2 socket, Channel A (populate thir d) White 3 DIMM3 socket, Channel B (populate second) Whit e 4 DIMM4 socket, Channel B (popu late fourth) White NOTE: A DIMM must occupy the black DIMM1 socket.
CAUTION: You mu st disconnect the power cord and w ait approximate ly 30 seconds fo r the power to drain befo re adding or removing memory modules. Re g ardless of the power-on state, voltage is always supplied to the memory modules as long as the comput er is p lugged into an active AC o utlet.
3. Open both latches of the memory module so cket (1) , and insert the memory mo dule into the socket (2) . Figure 8-6 Instal ling a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the modu le with the tab on th e memory socket.
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansio n slots, and one PCI Express x16 expansion slot. Figure 8-7 Expansion Slot Lo cations Table 8- 2 Expansion Slot Loc.
4. Release the sl ot cover retention latch that secu re s the PCI slot covers by lifting the green tab on the latch and ro tating the la tch to the open position. Figure 8-8 Opening th e Expansion Slot Retainer 5. Before installing an expansion ca rd, remove the expans ion slot cover or th e existing expansion card.
b. If you are removi ng a standard PCI card or PCI Exp ress x1 card, hol d the card at each end, and carefully rock it back and forth un til the connectors pu ll free from the socke t. Pull the expansion card straight up from the socket then away from the inside of the chassis to relea se it from the chassis frame.
7. If you are not installing a new expansion card, install an expansion slot co ver to close the open slot. CAUTION: After removin g an expansion card , you must replace it with a ne w card or expansion slot cover fo r proper cooling o f internal compon ents during op eration.
10. Connect external cables to the installed card, if needed. Connec t internal cables to the system board, if needed. 11. Reconfigure the computer, if nec essary. Re fer to the Computer Setup (F 10) Utility Guide for instructions on using Computer Setup.
drive, you must remove the fou r silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 8 -14 Extra Guide Screw Locations No.
System Board Drive Connections Refer to the following illustrati on and table to identify the system board drive connectors. Figure 8-15 System Board Drive Connection s Table 8- 3 System Board Dri ve Connections No.
Removing an External 5.25- inch or 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 76 ). 2. Remove the access pan el ( Access Panel on page 77 ).
b. If you are removing a media ca rd reader, disconnect the U SB cable from the system board. If the media card reade r has a 1394 port, di sconnect the 139 4 cable from the PCI card.
5. A latch drive bracke t with release tabs secures the drives in th e drive bay. Lift the re lease tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2) . Figure 8-19 Removing the External Drives 6.
Installing an Exte rnal 5.25-inch or 3.5-inch Drive NOTE: The system does not support Para llel ATA (PATA) optical drives. 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the access panel ( Access Panel on page 77 ).
6. Connect the power and data cables to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive. Figure 8-22 Con necting the Optica l Drive Cables CAUTION : Never crease or bend a SATA data cable tighter than a 30 mm (1.
b. If you are installing a media card reader, connect the USB cable to the system board. If the media card read er has a 1394 port, conn ect the 1394 cable to the PCI ca rd. Figure 8 -23 Connecting the Media Card Reader USB Ca ble Figure 8 -24 Connecting the Media Card Reader 13 94 Cable 7.
Removing an Internal 3.5-inch Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data fro m the old hard drive so that you can tran sfer the data to th e new hard drive. 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 76 ).
Installing an Internal 3.5-inch Hard Drive NOTE: The system does not support Para llel ATA (PATA) hard drives. 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the access panel ( Access Panel on page 77 ).
5. Connect the p ower cable (1) and data cable (2) to the back of the hard drive. Figure 8-29 Connectin g the Hard Drive Cables CAUTION: Never crease or bend a SAT A data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can b reak the internal wires.
2. Remove the screw from th e rear of the carrier (1) and sl ide the top cover off the carrier (2) . Figure 8-30 Removi ng the Carrier Cover 3. Remove the adhesive str ip that secures the thermal sensor to the top of the hard drive (1) and move the thermal se nsor away from the carrier (2) .
4. Remove the four screws from the b ottom of the har d drive carrier. Figure 8-32 Remov ing the Securi ty Screws 5. Slide the hard drive back to discon nect it from the carr ier then l ift it up a nd out of t he carrier .
6. Place the new hard d rive in the carrie r then slid e the hard drive back so that it seats in the SATA connector on the carrier's ci rcuit board. Be su re t he connector on the hard drive is pressed all the way into the conne ctor on the carrier's circuit bo ard.
8. Place the thermal sensor on top of the hard dr ive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard driv e with the adhesive st rip (2) .
Fan/Baffle Assembly 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the access panel ( Access Panel on page 77 ).
Front I/O Assembly 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 76 ). 2. Remove the computer acce ss panel ( Access Panel on pag e 77 ). 3. Remove the front bezel ( F ront Bezel on page 78 ). 4. Remove the cables from the clip on top of the ba ffle.
Power Switch/LED Assembly 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the access panel ( Access Panel on page 77 ). 3. Remove the front bezel ( Fron t Bezel on page 78 ). 4. Disconnect the cable from the system board (P5, PB/LED).
Heat sink WARNING! To reduce risk of personal in jury from hot surfaces, allow the internal system comp onents to cool before touching. 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 76 ). 2. Remove the computer acce ss panel ( Access Panel on pag e 77 ).
Processor 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the access panel ( Access Panel on page 77 ). 3. Remove the heat sink ( Heat sink on page 10 9 ). 4. Rotate the locking le ver to i ts full open position (1) .
5. If using a new heat sink, remo ve the protective coverin g from the bottom of the h eat sink and place it in position atop the proce ssor. 6. Secure the heat sink to the system board and syst em board tray with the four captive screws and attach the heat sink co ntrol cable to the system board.
Rear Chassis Fan 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the access panel ( Access Panel on page 77 ). 3. Disconnect the fan control cable from the system board ( CHFAN2). 4. Remove the four silver Phillips screws that secure the fa n to the chassis.
Power Supply 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 76 ). 2. Remove the access pan el ( Access Panel on page 77 ). 3. Disconnect all power cables from the drives and from the system board. 4. Remove the four si lver T15 screws that connect the power supply to the chassis.
System Board 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 76 ). 2. Remove the access panel ( Access Panel on page 77 ). 3. Remove all expansion boards ( Expansion Cards on page 86 ). 4. Disconnect all cables connected to the system bo ard, noting their location for reinstallation.
Battery The battery that comes with the computer provid es power to the real-ti me clock. When replacing the battery, use a b attery equivalen t to the battery orig i nally installed in the computer. The computer comes with a 3-volt lithium coin cell battery.
Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacem ent battery into p osition, positive side up. 3. The battery hol der automatically secu res the battery in the proper position. 4. Replace the computer access pan el. 5.
4. Plug in the comput er and turn on power to th e computer. 5. Reset the date and time and any special system setups usin g Computer Setup. Refer to the Computer Setup (F10) Utility Guide . Type 3 Battery Holder 1. Pull back on the clip (1) th at holds the battery in place, then remove the battery (2).
External Security Devices The following secu rity devices are used to preven t unauthori zed access to the internal comp onents of the computer and/or se cure the computer to a fixed obj ect.
HP Business PC Security Lock 1. Fasten the security cable by loop ing it around a stationary object. Figure 8-40 Securing the Cable to a Fixed Obje ct 2.
3. Screw the lock to the chassis using the screw prov ided. Figure 8-42 Attaching the Lock to the Chassis 4. Insert the plug en d of the security cable into the lock (1) and push the button in (2 ) to engage the lock. Use the key provided to disengage the lock.
4. Remove the security screw from the inside of the front bezel. Figure 8-44 Retr ieving the Front Bez el Security Sc rew 5. Replace the front bezel. 6.
9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions d escribed in this c hap ter is essential for proper servi ce. After completing all nece ssary removal and replacem ent procedures, run the Di agnostics utility to verify that all components op erate properly.
Access Panel 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 122 ). 2. Lift up on the a ccess panel handle (1) then lift the access panel off the computer (2) . Figure 9-1 Removing the Acce ss Panel To install the access panel, reverse the removal procedure.
Front Bezel 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 122 ). 2. Remove the access panel ( Access Panel on page 123 ). 3. Lift up the three ta bs on the side of the bezel (1) , then rotate th e bezel off the chassis (2) .
Bezel Blanks On some models, there are bezel bl anks covering the 3.5-inch an d 5.25-inch external drive bays tha t need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the access pan el ( Access Panel on page 123 ). 2. Remove the front bezel ( F ront Bezel on page 124 ).
Installing Additional Memory The computer comes wi th double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four industry- standard DIMMs.
Populating DIMM Sockets There are four DIMM sockets on the system board, with t wo sockets per channel. The sockets are labeled DIMM1, DIMM2 , DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B.
example, if you are pop ulating the socke ts wi th one 1-GB DIMM, an d three 512-MB DIMMs, Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Chan nel B should be populated with th e two 512-MB DIMMs. With this configuration, 2- GB will run as dual channel and 512-MB will run as single channel.
4. Open both latches of the memory module so cket (1) , and insert the memory mo dule into the socket (2) . Figure 9-6 Instal ling a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the modu le with the tab on th e memory socket.
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansio n slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots su pport only low profile card s.
4. Release the sl ot cover retention latch that secu re s the PCI slot covers by lifting the green tab on the latch and ro tating the la tch to the open position. Figure 9-8 Opening th e Expansion Slot Retainer 5. Before installing an expansion ca rd, remove the expans ion slot cover or th e existing expansion card.
b. If you are removi ng a standard PCI card or PCI Exp ress x1 card, hol d the card at each end, and carefully rock it back and forth un til the connectors pu ll free from the socke t. Pull the expansion card straight up from the socket then away from the inside of the chassis to relea se it from the chassis frame.
6. Store the removed card in a nti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot co ver to close the open slot. CAUTION: After removin g an expansion card , you must replace it with a ne w card or expansion slot cover fo r proper cooling o f internal compon ents during op eration.
9. Rotate the slot cover retention latch ba ck in place to secure the expansion card. Figure 9-13 Closing the Expansion Slot Retainer 10. Connect external cables to the installed card, if needed. Connec t internal cables to the system board, if needed.
Cable Management The Small Form Factor chassis is a very compact computer and proper routin g of the internal cables is critical to the operation of the com puter. Follow good ca ble management practices wh en working inside the computer. ● Keep cables away from major heat sources like the heat sink.
Cable Connections System board connec tors are color-coded to make it easier to find th e proper connect ion. Connector Name Connecto r Color Description PWR, P1 Whit e Power supply, 6-pin P2 White Po.
Drive Positions Figure 9 -15 Drive Positions Table 9-3 Drive Positi ons 1 3.5-inch internal hard drive bay 2 3.5-inch external drive bay for opti onal drives (media ca rd reader shown) 3 5.
Installing and Removing Drives When installing additional driv es, follow these guidelines: ● The primary Serial ATA (SATA) h ard drive must be co nnected to the da rk blue primary SATA connector on the system board labeled SATA0 . ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1.
CAUTION: To prevent loss of wo rk and da mag e to the computer or drive: If you are inserting or removing a drive, shut down the operat ing system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the compu ter is on or in standby mo de.
System Board Drive Connections Refer to the following illustrati on and table to identify the system board drive connectors. Figure 9-17 System Board Drive Connection s Table 9- 4 System Board Dri ve Connections No.
Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. To remove a 5.25 -inch external drive: 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 122 ).
6. Rotate the drive ca ge back down to its normal position . CAUTION : Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 9-20 Rotating the Drive Cage Down 7. Press down on the green drive retainer button loca ted on the left side of the drive to disengage the drive from the drive cage (1) .
4. Install fou r M3 metric gu ide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the fron t of the chassis, under the front bezel. T he M3 metric guide screws are black. Refer to Installing and Re moving Drives on pa ge 138 for an illustration of the extra M3 metric guide s crews locati on.
6. Rotate the drive ca ge to its upright position. Figure 9-24 Rotating the Drive Cage Up 7. Connect the SATA data cable to the whit e system board connector labeled SATA1.
10. Rotate the drive cage back d own to its normal position. CAUTION: Be careful not to pinch any cables or wires when rot ating the driv e cage down. Figure 9-26 Rotat ing the Drive Cage Down The system automatically recognizes th e drive and re config ures the computer.
2. Disconnect the drive cables from the rea r of the dr ive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from th e system board as indicated in the following illustrations. NOTE: On some models, the media card reader doe s not include a 1394 port or cable.
3. Press down on the green drive retainer button locate d on the left side of th e drive to d isengage th e drive from the drive cage (1) . While pressing the drive retainer button, sli de the drive back unti l it stops, then lift it up and out of the drive cage (2) .
3. Position the guide screws on the drive into the J- slots in the drive bay. Th en slide the drive toward the front of the computer unti l it locks into place. Figure 9-30 Installi ng a Drive into the 3.5-inch Dr ive Bay (Media Card Reader Sh own) 4.
Removing and Replacing th e Primary 3.5-inch Inte rnal SATA Hard Drive NOTE: The system does not support Para llel ATA (PATA) hard drives. Before you remove the old hard dr ive, be sure to ba ck up th e data from the old h ard drive so that you can transfer the data to the new hard d rive.
4. Rotate the power su pply to its upright position. T he hard drive is located beneath the power supply. Figure 9-32 Raising the Power Supply 5. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
6. Press down on th e green release l atch next to the hard drive (1) . While holding the latch down , slide the drive forward until it stops, t hen lift the drive up and ou t of the bay (2) .
8. Align the guide screws with the slots on the chassis drive cage, press the har d drive down into the bay, then slide it back unt il it stops and locks in place. Figure 9-36 Installi ng the Hard Drive 9. Connect the p ower and data cables to the back of the hard drive.
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equ ipped with a Removabl e SATA Hard Drive Enclosure in th e 5.25-inch ex ternal drive bay. The ha rd drive is housed in a carrier th at can be quickly an d easily removed from the drive bay.
4. Remove the four scre ws from the bottom of the hard dri ve carrier. Figure 9-39 Re moving the S ecurity Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so th at it seats in the SATA connector on the carrier's circu it board. Be sure the connector on the hard driv e is pressed all the way into the connector on the carrier's circuit board.
8. Place the thermal sen sor on top of the h ard dr ive in a position that does not cover the la bel (1) and attach the thermal sensor to the top of the h ard drive with the adhesive stri p (2) .
Baffle 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 122 ). 2. Remove the access pan el ( Access Panel on page 123 ). 3. Remove the cable from the arm that e xtends from the side of the baffle (1) . 4. Lift the baffle st raight up out of t he chassis (2) .
Front Fan Assembly 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 122 ). 2. Remove the access panel ( Access Panel on page 123 ). 3. Remove the front bezel ( Fron t Bezel on page 124 ). 4. Remove the baffle ( Baffle on page 157 ).
Front I/O and Power Switch Assembly 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 122 ). 2. Remove the access pan el ( Access Panel on page 123 ). 3. Remove the front bezel ( F ront Bezel on page 124 ). 4. Remove the front fan assembly ( Front Fan Assembly on page 158 ).
8. While holding the bo dy of the assembly, pull the a ssembly away from the front of the chassis whil e guiding the cables thro ugh the hole in the drive cage (3) . Figure 9-49 Guid ing the wires through the drive cage 9. Remove th e assembly from the c hassis.
Speaker 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 122 ). 2. Remove the access pan el ( Access Panel on page 123 ). 3. Remove the front bezel ( F ront Bezel on page 124 ). 4. Rotate the drive cage to its upright po sition.
Heat sink 1. Prepare the co mputer for dis assembly ( Preparation for Disassembly on page 122 ). 2. Remove the access panel ( Access Panel on page 123 ). 3. Remove the baffle ( Baffle on page 157 ). 4. Remove the fron t fan assembly ( Front Fan As sembly on page 15 8 ).
Processor 1. Prepare the comp uter for disassemb ly ( Preparat ion for Disas sembly on page 122 ). 2. Remove the access pan el ( Access Panel on page 123 ). 3. Remove the fan shroud ( Baffle on page 157 ). 4. Remove the heat sink ( Heat si nk on page 162 ).
4. Apply the thermal gre ase provided in the sp ares kit to the top of the processor and install the heat sink atop the processor. 5. Go to step 7. 6. If using a new heat sin k, remove the p rotective coveri ng from the bottom of the heat sink and place it in position atop the proc essor.
To install the po wer supply, reverse the removal proce dure. CAUTION: When installing the power supply cables, make sure t hey are properly positioned so they are not cut by the drive cage and are n ot pinched by the rota ting power supply. System Board 1.
CAUTION: Before reinstalling the heat si nk you must clean the top of the processor and the bottom of the hea t sink with an al cohol pad su pplied in th e spares kit. After the alc ohol has evaporated, a pply thermal grease to the top of the processor from the syringe supplied in the spares kit.
Type 1 Battery Holder 1. Lift the battery out of its holder. Figure 9-55 Re moving the battery from a type 1 h older 2. Slide the replacement battery in to position, positive side up. 3. The battery holder au tomatically secures the battery in the proper po sition.
4. Plug in the comp uter and turn on power to the computer. 5. Reset the date and time , your passwords, and an y special system setups, using Computer Setup. Refer to the Computer Setu p (F10) Utility Guide . Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2) .
External Security Devices The following secu rity devices are used to preven t unauthorized access to the internal comp onents of the computer and/or secu re the computer to a fixed object.
Padlock Figure 9-59 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable b y looping it around a sta tionary object. Figure 9-60 Securing the Cab le to a Fixed Object 170 Cha.
2. Thread the keyboa rd and mouse cables thro ugh the lock. Figure 9-61 Thre ading the Ke yboard and Mouse Cables 3. Screw the lock to the ch assis using the screw provided.
4. Insert the plug en d of the security cable into the lock (1) and push the button in (2 ) to engage the lock. Use the key provided to disengage the lock. Figure 9-63 Eng aging the Lock Front Bezel Security The front bezel can be locked in pl ace by installing a security screw provided by HP.
6. Install the security screw next to the middle fr ont bezel release tab to se cure the front bezel in place. Figure 9-65 Installing the Front Bezel Security Screw 7.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer ca n be used in a tower o rientation with an optional to wer stand that can be purchased from HP. 1. Remove/disengage a ny security devices that prohibit ope ning the computer.
A Connector Pin Assignments This appendix contains the pin assignments for ma ny comp uter and workstation connectors. Some of these connectors may no t be used on the product being serviced.
Ethernet RJ-45 Connector and Icon Pin Sign al 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Da ta Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Power.
Microphone Connector and Icon ( 1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Audio_Right Ground Headphone Connector and Icon ( 1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2.
Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Anal og Blue A nalog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.
PCI Express x1, x4, x8, and x16 PCI Ex press Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Sig nal 1 2 3 4 5 +12V +12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND +3.
DVI Connector Connector a nd Icon Pin Signal Pin Signal 1 2 3 4 T.M.D.S . Data2 – T.M.D.S . Data2 + T.M.D.S. Data2/4 Shield T.M.D.S . Data4 – 13 14 15 16 T.M.D. S. Data3+ +5V Power Ground (for +5V) Hot Pug Dete ct 5 6 7 8 T.M.D.S . Data4 + DDC Clock DDC Data No Connect 17 18 19 20 T.
DisplayPort Connector Connector and Icon Pin Signal Pin Signal 1 2 3 4 ML_Lane 0 (p) Ground ML_Lane 0 (n) ML_Lane 1 (p) 13 14 15 16 CONFIG1 CONFIG2 AUX CH (p) Ground 5 6 7 8 Ground ML_Lane 1 (n) ML_La.
B Power Cord Set Requirements The power supplies on some computers have extern al power switches. The voltag e select switch feature on the computer permits it to opera te from any line voltage between 100-120 or 220-240 volts AC.
Country-Specific Requirements Additional requ irements specific to a countr y are shown in parenth eses and explained below. Country Accrediting Agenc y Coun try Accrediting Agency Australia (1) Austr.
C POST Error Messages This appendix lists th e error codes, e rror messages, and the vario us indicator light and audible sequences tha t you may encounter during Power-On Se lf-Test (POST) or computer restart, the proba ble source of the p roblem, and steps you can take to resolv e the error co ndition.
POST Numeric Codes and Text Messages This section covers those POST errors that h ave numeric codes associated wi th them. The section also includes some text messa ges that may be encountered during POST. NOTE: The computer will beep once after a POST text mess age is displayed on the screen.
Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Con trol Panel (Computer Setup can also be used).
Control panel mes sage Description Recommended ac tion 301-Keyboard Error Keyboard failure. 1. Reconnect keybo ard with computer turn ed off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys ar e depressed. 4. Replace keyboard.
Control panel message Description Recommended action 605-Diskette Drive Type Err or Mismatch in drive type. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 233 .
Control panel mes sage Description Recommended ac tion 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive fir mware patch that will fix an erroneous error messag e.) 1. Determine if hard drive is giving correct error message.
Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-s eat the memory modules, and reboot the computer.
Control panel mes sage Description Recommended ac tion Network Server Mode Active and No Keyboard Attached Keyboard failure while Networ k Server Mode enabled. 1. Reconnect keyboard with computer turn ed off. 2. Check connector for bent or missing pins.
Activi ty Beeps Possible Cause R ecommended Action Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 3 Processor not installed (not an indicator of bad processor).
Activity Beeps Possible Cause Rec ommended Action Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 8 Invalid ROM based on bad checks um. 1.
Activi ty Beeps Possible Cause R ecommended Action Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system.
D Troubleshooting Without Diagnostics This chapter provides informa tion on how to identify and correct minor problem s, such as hard drive, optical drive, graphics, a udio, memory, and softwa re prob lems. If you encounter problems with the computer, refer to the ta bles in this chapter for probable causes and recommended solutions.
● Refer to the co mprehensive online tech nical support at http://www.hp.com/ support . ● Refer to Helpful Hints on page 197 in this guide. To assist you in resolving problem s online, HP Instant Support Profe ssional Edition provid es you with self-solve diagnostics.
● Reconfigure the computer after in stalling a non-plug and play ex pansion board or other option. See Solving Hardware Installation Probl ems on page 217 for instructions. ● Be sure that all the ne eded device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer.
Solving General Problems You may be able to easily resolve th e general problems described in this sectio n. If a problem persists and you ar e unable to resolve it you rself or if you feel uncomfortable about performing the operation, contact an authorize d dealer or reseller.
There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).
Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary app lications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
System does not power on an d the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
Solving Power Problems Common causes and solu tions for power problems are liste d in the following table. Table D -2 Solving Power Problems Power supply shuts do wn intermittently. Cause Solution Power supply wi ll not turn on because of internal pow er supply fault.
Solving Hard Drive Problems Table D-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start , click Explore , and select a drive. Select File > Properties > Tools .
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a media device that is not bootable. Remove the media device from the drive. The system is trying to start from the hard drive but the h ard drive may have been damaged.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Atte mpt the normal Windows “ Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To r estart the computer, press the power button again.
Solving Media Card Reader Problems Table D -4 Solving Media Card Reader Pr oblems Media card will not work in a digita l camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows XP and Windows Vista will format a ny media card with a cap acity gr eater than 32MB with the FAT32 format.
After installing the media card reader and booting to Wind ow s, the reader and the in serted cards are not recognized by the computer. Cause Solution The operating system needs time to reco gnize the device if the reader was just installed into the compu ter and you are turning the PC on for the first time.
Blank screen (no video). Cause Solution Monitor settings in the computer are not compatible with the monitor. 1. In Windows XP Control Panel, double-click the Disp lay icon and select the Settings tab. In Windows Vista Control Panel, under Appea rance and Personalization , select Adjust screen resolution .
Blank screen and the power LED flashes Red seven times, once every second, followed by a two secon d pause, and the computer beep s seven times. (Beeps stop after fifth iteration bu t LEDs continue flashin g.) Cause Solution System board failure (ROM detected failure prior to video).
Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable” displays on screen.
Fuzzy focus; streaking, gh osting, or shadowing effe cts; horizontal scrolling lines; faint vertical bars; or un able to center the picture o n the screen (flat panel m onitors using an analog VG A input connection only).
Sound does not co me out of the speake r or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to ad just the volume.
Line-in jack is not functioning prop erly. Cause Solution Jack has been reconfigured in the audio driver or application software. In the audio driver or application software, re configure the jack or set the jack to its default value. Headphone/Microphone jack on the front of the com puter is not functioning properly.
Solving Printer Problems If you encounter printer problems, see the d ocumentation that came with the printe r and to the common causes and solutions liste d in the following tabl e. Table D -7 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online.
Solving Keyboard and Mouse Problems If you encounter keybo ard or mouse problems, see the documentation tha t came with the equipment and to the common caus es and solutions lis ted in the following t able. Table D-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer.
Mouse does not resp ond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need r epair. See the Worldwide Limited Wa rranty for ter ms and conditions.
A new device is not recognized as part of the system. Cause Solution A plug and play board may not automatically con figure when added if the default configurati on conflicts with other devices. Use Windows Device Manager to desele ct the automatic settings for the board and choose a basic configuration that does not cause a resource conf lict.
Power LED flashes Red six times, once every sec ond, followed by a two second pause, and the co mputer beeps six times. (Beeps stop after fifth iteration but LEDs continu e flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board is bad.
Solving Network Problems Some common cau ses and solutions for network pro b lems are listed in the follo wing table. These guidelines do no t discuss the proce ss of debuggi ng the networ k cabling. Table D-11 Solving Network Problems Wake-on-LAN featur e is not functioning.
Network status link light n ever flashes. NOTE: The network status light is suppo sed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipme nt for proper connection. Network controller is not set up pr operly.
Network controller s topped working when an ex pansion board was added t o the computer. Cause Solution The network controller requires drive rs. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
Solving Memory Problems If you encounter memory problems, some com mon causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs wh en the computer is tu rned off (depending on the Management Engine (ME) settin gs on some models).
Insufficie nt memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you d o not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer.
Power LED flashes R ed eleven times, once eve ry second, followed by a two second pause. Cause Solution The current processor does not su pport a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F 10) utility.
CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configure d . See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.
Solving USB Flash Drive Problems If you encounter USB flash drive prob lems, common causes and solutions are listed in the fo llowing table. Table D-15 Solving USB Flash Drive Prob lems USB flash drive is not s een as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not availa ble.
Solving Front Panel Component Problems If you encounter prob lems with devices connected to the fron t panel, refer to the common caus es and solutions listed in the following table. Table D-16 Solving Front Panel Component Pro blems A USB device, headphone, or microphone is not reco gnized by the computer.
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the corre ct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store tempo rarily with the Web browser.
Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and commu nicating properly. Windows XP 1. Select Start > Control Panel . 2. Double-click System . 3. Click the Hardware tab.
Solving Software Problems Most softw are proble ms occur as a result of t he following : ● The application was not instal led or configured correctl y. ● There is insufficient memory av ailable to ru n the application. ● There is a conflict between ap plications.
Contacting Customer Support For help and service, contact an au thorized resell er or dealer. To lo cate a reseller or dealer near you, visit http://www .hp.com . NOTE: If you take the computer to an au thorized rese lle r, dealer, or servic e provider for service, remember to provid e the setup and p ower-on passwor ds if they are set.
E Password Security and Resetting CMOS This computer supports se curity password features , which can be established through the Computer Setup Utilities menu. This computer supports two security password feat ures that are established through the Co mputer Setup Utilities menu : setup password a nd power-on password.
Resetting the Password Jumper To disable the p ower-on or setup password fe atur es, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system pr operly, then turn off the comp uter and any external devices, and disconnect the power cord from the power outl et.
Clearing and Resetting the CMOS The computer’s configurat ion memory (CMOS) stores information about the co mputer’s configuration. The CMOS button res ets CMOS but does no t clear the po wer-on and setup pa sswords.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC powe r cord from the wall o utlet. The CMOS button will not clear CMOS if the power cord is connected.
F Specifications This chapter provid es specific ations for the microtower and small form factor chassis. Microtower Chassis Table F-1 Specifications Desktop Dimensions Height Width Depth 14.85 in 6.95 in 16.85 in 37.72 cm 17.65 cm 42.80 cm Approximate Weight 23.
Power Supply Operating Voltage Range (STD PS) Operating Voltage Range (EPA 87/89/85% @ 20/50 /100% load PS) Rated Voltage Range (STD PS) Rated Voltage Range (EPA 87/89/85% @ 20/50 /100% load PS) Rated.
Small Form Factor Chassis Table F-2 Specifications Desktop Dimensions (in the desktop position) Height Width Depth 3.95 in 13.3 in 14.9 in 10.0 cm 33.8 cm 37.
Rated Input Current (maximum) 1 STD PS EPA 87/89/85% @ 20/50/100% load PS 4A @ 100 VAC 4A @ 100 VAC 2A @ 230 VAC 2A @ 230 VAC 1 This system utilizes an active power factor corrected power suppl y. This allows the system to pass the CE mark requirements for use in the countries of the European Un ion.
Index Symbols/Numerics 4–pin powe r pin assignments 17 8 A access panel, locked 200 access to computer, controlling 52 Altiris Client Management Suite 41 asset tracking 52 audible code s 192 audio c.
E electrostati c discharge (ESD) preventing damage 69 Emergency Re covery Mode, Boot Block 46 entering power-on password 57 setup password 57 error codes 185, 192 messages 186 ethernet RJ-45 pin assig.
MT removal and replacement 82 populating sockets 85 memory problems 223 microphone connector 2, 7 microphone pin assign ments 177 monitor pin assignments 178 monitor connector DisplayPort 4, 9 VGA 4, .
Recovery Mode, Boot Block Emergency 46 recovery, software 35 Remote Management Technology 42 Remote ROM Flash 37 remote setup 37 Remote System Installation 37 removable hard drive replacing 101, 153 r.
Proactive Change Notification (PCN) 44 problems 231 recovery 35 Remote Managem ent Technology 42 Remote System Installation 37 servicing compu ter 73 updating and manag ement tools 37 Verdiem Surveyor.
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