Gebruiksaanwijzing /service van het product Color LaserJet CP4025 van de fabrikant HP
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COL OR L A SERJET ENTERP RISE CP4020/CP4520 SERIES PRINTER CP40 2 5n CP40 2 5dn CP4 5 2 5n CP4 5 2 5dn CP4 5 2 5xh Service Manual.
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HP Color LaserJet Enterprise CP4020- CP4520 Series Printers Service Manua l.
Copyright and License © 2009 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions u sed in this g uide TIP: Tips provi de helpful hi nts or shortcu ts. NOT E: Notes prov ide importa nt inform ation to exp lain a conc ept or to c omplete a task. CAUTION: Ca utions indi cate proced ures that y ou should follow to av oid losing data or damaging t he prod uct.
iv Conve ntions used in this gu ide ENWW.
Table of contents 1 Theor y of operat ion Basic opera tion ...................... .................. ......................... ................... .................. ......... ...................... 2 Sequence o f operation ....... ................ ..
Step 6: Secondary transfer ...... ...................... ............... ................ ............... ..... 26 Step 7: Separation ...... ........ ....... ........... ....... ........ .......... ........ ....... ........ ........... . 27 Step 8: Fusing .
Before performi ng service ....... ........... .......... .............. .......... ........... .............. .......... ........... ... ............. 70 After perform ing service ............. .......... ........... .............. ........... ......
Cassette feed guide ....... .............. .............. .................. .............. ............. ................... ...... 1 18 Secondary t ransfer assembly ... ......... ......... ............ ......... ......... ........... ......... .....
Lifter-drive asse mbly .................. ...................... ................. .................. ...................... ....... 173 Remove the lifte r-drive assembly ..... .......... ....... ....... .......... ........ ....... ....... ....... 173 Lifter base assembly .
Lifter-d rive assembly (optional pape r feeder) ..... ........ ....... ........ ....... ........ ....... ........ ....... . 230 Remove the li fter-drive ass embly (opti onal paper feeder ) .. ............................ 2 30 Pickup motor assemb ly (option al paper f eeder) .
S Tray 3 paper present sens or ....... .......... ....... ........ .......... ....... ...... 26 5 T Tray 3 fee d sensor ... ........ ....... ...... ...... ........ ....... ...... ........ ...... ..... 26 5 U Tr ay 3 pa per sur fac e 1 an d 2 se nsor s .
Repetitive defe cts ruler ........ ....... ........ ......... ....... ........ ......... ....... ........ ......... ... 312 Calibrate the produ ct ................. ............ ................. ............ ............ ............ ..... 313 Control pane l menus .
Envelopes ja m or will not feed in the p roduct ....... ........... ............ ............ ............ ............ 405 Output is curled or wrinkled .......... ......... ......... ......... ............. ......... ......... ............ ......... .
Internal compo nents (7 of 7) ................ .................. ............ .............. ................. .............. . 450 Cassettes 2-5 ........... ................. ........................ ................. ................. .............
Return and recycling i nstructions ................. ................. ................. ................. ................. 50 8 United S tates and Puert o Rico ......... ............. ........... ........... ................ ........... . 508 Multiple returns (more tha n one cartridge) .
xvi ENWW.
List of tables Table 1-1 Sequence of op eration ........... ............. .................. ............ .............. ................. .......... ................ ........ 3 Table 1-2 Solenoid s .............. .......... .............. .......... .
Table 3-17 Causes and solutions for fus er delivery del ay jams ...... .......... ........... .......... ........... .......... ....... .... 39 4 Table 3-18 Causes and solutions for wrapp ing jams .... ....... ......... ........ ........ ........ ....
Table B-2 Produ ct dimensions, with all doors an d trays fully opened ....... ......... .......... .......... .......... .......... ... . 502 Table B-3 Power requiremen ts ........................... .................... .................. ...........
xx EN WW.
List of figures Figure 1- 1 R elationship betw een the mai n product systems ....... ....... ...... ....... ...... ....... ...... ......... ....... ....... . ...... . 2 Figure 1- 2 Engi ne-control system ......... ............. .......... ......... ..
Figure 1-3 5 Cas sette lift mec hanism ......... .................... ............... ................ .................... ........... .... ................ . 43 Figure 1-3 6 Mul tiple-feed p revention ........... .......................... .........
Figure 2- 27 Remove the tran sfer roller (2 of 3) .......... ................ ............ ........... ............ ................ .. .......... ....... 90 Figure 2- 28 Remove the tran sfer roller (3 of 3) .......... ................ ............ ..
Figure 2-7 1 Remo ve the second ary transfer assembl y (1 of 3) .... ........ ......... ........... ......... ........ ........ .......... .. 119 Figure 2-7 2 Remo ve the second ary transfer assembl y (2 of 3) .... ........ ......... ........... .....
Figure 2 -115 Remove t he delivery a ssembly (3 of 7) ....... ....... ....... ....... ....... ....... ...... ........ ....... ...... ....... ..... ... 146 Figure 2 -116 Remove t he delivery a ssembly (4 of 7) ....... ....... ....... ....... ....... ..
Figure 2-1 59 Reinstall th e lifter base assembly (1 of 2) .. ............ .......... ................ .......... ............ ........ ... ........ 176 Figure 2-1 60 Reinstall th e lifter base assembly (2 of 2) .. ............ .......... ............
Figure 2- 203 Reinstall t he main-drive a ssembly (2 of 7) ............ ............... .............. ............. .............. ... ......... 207 Figure 2- 204 Reinstall t he main-drive a ssembly (3 of 7) ............ ............... .............
Figure 3-6 Test t he loop se nsors .................. ........................... .................. .................... ................................. 248 Figure 3-7 Test t he fuser delivery sensor (1 of 2 ) ......... ......... ........... ......
Figure 3- 50 Yellow compar ison page ..................... ................ ............... ............... ..................... .... ........... ...... 303 Figure 3-51 Black pr int-quality troubl eshooting page ....... ............ ............ ....
xxx EN WW.
1 Theory of operation ● Basi c operation ● Eng ine- cont rol sys tem ● Laser/scan ner system ● Image-for mation syst em ● Pickup, fee d, and deli very system ● Jam detecti on ● Optional .
Basic operation The prod uct route s all high -level pr ocesses th rough the formatter, which s tores font informati on, process es the print image, and co mmunicat es with the host co mputer.
Sequence of operation The DC controller P CA control s the opera ting sequ ence, as de scribed i n the followi ng table . Table 1-1 Sequ ence of o peration Peri od Duration Description Waiting From th.
Engine-control system The en gine-con trol syst em rece ives comm ands fro m the for matter and i nteracts with th e other main system s to coor dinate all p roduct f unctions.
DC controll er The DC controller c ontrols th e operati onal sequen ce of th e product. Figure 1-3 DC c ontro ller block diagr am Fuser High-volt age power supply T ITB unit AC input Low-voltage power.
Clutches Component abbreviation Component name CL1 Duplex re-pickup clutch (HP Color LaserJet CP4525dn, HP Color LaserJet CP4025dn, and HP Color LaserJe t CP4525xh only) Switches Table 1-3 Sw itches C.
Sensors Table 1-4 Se nsors Compo nent abbrev iati on C omponen t name NPLED Media sensor SR1 Yellow drum home position sensor SR2 Magenta drum home position sensor SR3 Cyan drum home pos ition sensor .
Motors The product has 13 motors. The motor s drive the compo nents in the paper- feed and image- formation system s. Table 1-5 M otors Abbreviation Name Purpos e Failure det ectio n M1 ITB mo tor Dri.
The DC controller d etermine s if a motor has faile d and notifie s the for matter when it encounter s the foll owing conditi ons: ● Startup f ailure: the motor doe s not reac h a specifi ed speed wi thin a sp ecified tim e from when the motor s tarts.
High-voltage power supply The DC controller controls the high-v oltage pow er supply to genera te biases. The high- voltage pow er supply delivers the high-v oltage bias es to the following c omponent.
Circuit Description Primary-transfer-bias generation The primary transfer bias transfers th e toner from each photosensit ive drum onto the ITB. The primary transfer bias circuit in the high-v oltage power supply generates the biases f or each color.
Low-voltage power supply The low-v oltage power- supply circui t convert s the AC power from the wall receptacl e into the DC voltag e that the p roduct comp onents use. T he product h as two low -voltage powe r-supplies f or 110 Vo lt or 220 Volt in put.
Main DC vo ltage Sub-voltage Behavior +24 VB I nterrupted when the front door or right door open +5 V +5 VB Constantly supplied +5 VC Interrupted when the front door or right door open +3.
Fuser control The fus er heater-c ontrol circuit a nd the fus er heater saf ety circui t control t he fuser te mperatur e according to command s from the DC controll er.
Fuser temperature control The fuse r temperature co ntrol maintains the target surfa ce temperatur e of the fuser sleeve. Figure 1-7 Fus er tempera ture-contr ol circuit FSR TH3 FSR TH2 FSR TH1 FSRD1 .
◦ Current de tection ci rcuit ◦ Therm oswitch ● DC controller : The DC contro ller monitor s the detected temper ature of the main thermi stor and sub ther mistors.
turned on, or if the det ected temperatu re of the thermistors doe s not rise to a specified tempe rature for a sp ecified tim e after th e fuser motor is t urned on.
Laser/sca nner syste m The lase r/scanner sy stem forms the lat ent electro static image on th e photo sensitive dr ums accord ing to the V IDEO signa ls sent fr om the forma tter. The p roduct has two laser/s canners: o ne for yel low and magenta and the ot her for cyan and bl ack.
Laser/scanner failure The DC controller d etermine s that a las er/scanner h as failed wh en any of the follo wing con ditions occurs: ● Laser fa ilure : The detected las er intensity doe s not match a specifie d value when the product init ializes.
Figure 1-9 Prote ctive-glas s cleaner s (PGC s) 20 Chapt er 1 Theo ry of oper ation ENWW.
Image-form ation system The i mage-format ion system c reates the p rinted imag e on the p aper. The system co nsists of the followi ng compon ents: ● Print ca rtri dges ● ITB ● Secon dary tran .
Figure 1-11 Image- formation dr ive system Fuser motor M2 ITB motor M1 M3 Developing rolle r Y drum motor M4 M drum motor M5 C drum motor M6 Bk drum motor Primary charging rolle r Developing rolle r P.
Image-formation process The imag e-formation system consists of ten steps div ided into six fun ctional blo cks. Figure 1-12 Image-form ation process : Step : Block : Direction of drum rotation : Media path ITB cleaning 9. ITB cleaning Developing 4. Developing 5.
Step 1: P re-ex posur e Ligh t fro m the pre-expo sure LED stri kes the surf ace of the photose nsitive drum to remove any re sidual electr ical charges from the drum surface.
Step 3: Laser -beam e xposur e The l aser beam strikes th e surface of the phot osensitive drum in th e areas whe re the im age will fo rm. The negat ive charge neutr alizes in those ar eas, which are then read y to accept tone r.
Step 5: Primary tra nsfer The posi tively charged prima ry-trans fer rollers contac t the ITB, giving the IT B a positive charge . The ITB attra cts the negatively cha rged toner from the su rface of each photos ensitive dru m, and the comple te toner ima ge transfers onto the ITB.
Step 7: Separa tion The s tiffness of the paper c auses it to separate from the ITB as the ITB bends. The s tatic-char ge elimin ator remov es excess charge from the paper t o make sur e that the toner fus es correctl y.
Step 9: ITB clean ing The c leaning bla de scrapes the resid ual toner o ff the surfac e of the ITB. The residu al toner f eed scre w deposit s residual toner in the toner collecti on box.
The DC controller r otates the d rum motor to drive the photose nsitive dr um, deve loping rol ler, and th e prim ary- charg ing roll er. Figure 1-23 Pri nt-cart ridge sys tem Primary charging roller .
The DC controller determine s a memory tag error a nd notifie s the forma tter when it fails to ei ther read from or write to the memory ta g. ● Cartridg e presence detection: T he DC co ntroller detec ts the pr esence of the cartri dges by monitori ng the mem ory tag.
The deve loping-r oller engagem ent and diseng agement cont rol operat es as follows: Wh en the produc t is turn ed on and whe n each print job i s completed, al l four of the devel oping units are disengaged fro m the pho tosensitive dr ums. ● The drive of the de veloping di sengagem ent motor r otates the developin g disengag ement ca m.
Primary-tr ansfer-roller e ngage ment and disengagement The s equence of t he prim ary-transfer-rol ler engage ment and disengag ement contr ol is as follows: 1. The fuse r motor tur ns on the primary- transfer d isengagement solenoid and rotates the prim ary- transf er-roller di sengageme nt cam.
Figure 1-26 Three states of pr imary-trans fer-roller eng agement and di sengageme nt M2 SL1 IT B DC controller Fuser motor Primary transfer disengagement solenoid SR9: Primary transfer disengagement .
ITB cleaning The c leaning blade in t he ITB clea ner scrape s the resi dual toner off the ITB surface . The re sidual toner feed sc rew deposi ts the resi dual tone r to the residual to ner feed unit. The ITB motor and the residu al toner feed m otor drive the screw.
Color-misregistration control Interna l variation s in the lase r/scanne rs can cause the toner ima ges to become misaligne d. The col or- misregi stration control corrects the followi ng problems: .
Environm ental change s or deteriorat ion of the photosensi tive drums and toner can cause variati ons in the im age dens ity. The i mage-stabi lization c ontrol red uces these fluctuat ions.
Pickup, fee d, and delivery s ystem The pi ckup, feed, and deli very system uses a se ries of r ollers to m ove the pape r through the pro duct. Figure 1-29 Paper path Duplex model only Duplex media p.
Figure 1-30 Switc hes and sen sors for the pickup, feed , and del ivery sys tem Duplex model only Media sensor SW4 SR25 SR24 SR23 SR22 SR20 SR14 SR15 SR5 SR6 SR8 Table 1-12 Sw itches and sen sors for .
Figure 1-31 Mot ors and so lenoids for the picku p, feed, an d delive ry system SL4 SL3 CL1 M2 M1 1 M1 M13 M7 Duplex model only SL2 Duplex flapper Lifter Pickup arm Table 1-13 M otors and sol enoids f.
The pi ckup, feed, and deliver y system is divide d into th e following three bloc ks: ● Pickup- and-feed block: From each pi ckup sour ce to the fuser i nlet ● Fuser-and -delive ry block: F rom t.
Pickup-and-feed unit The pic kup-and-feed un it picks an in dividual she et of paper from the multipur pose tray or th e casse ttes, carries it through the seco ndary-tra nsfer unit, and feeds it into th e fuser.
7. As the p ickup arm lo wers, the c assette pic kup roller touc hes the sur face of the paper stac k. 8. One sheet o f paper f eeds into the pr oduct.
Cassett e lift operation and cassette paper-presen ce detection The pr oduct ke eps the paper s tack surf ace at the correct pi ckup positi on. The cass ette lift-u p operation is perform ed under the.
The lo w friction force between t he sheets we akens the dri ving force from the cassette feed rolle r. There fore, the separation roller is driven by its ow n drivi ng force an d holds back any m ultiple- fed sheets from the cassette.
The M P-tray me dia-presence sensor ( SR8) detects w hether pa per is pres ent in t he MP tray . Figure 1-37 Multipur pose tray pickup me chanism Lifting plate MP tray pickup roller MP tray separation.
The DC con troller noti fies the formatte r of a paper size mismatch error when the paper length detected by the TOP sensor do es not m atch the pape r size specified by the form atter.
Skew-fee d preventio n The produc t can straighten the pap er without slowing the feed operation. 1. The lead ing edge of paper strik es the re gistration shutter, and the leadin g edge is al igned with t he shutter. 2. As the fe ed roll ers keep p ushin g the paper, the paper warps.
glossy film, o r overhead tr anspare ncy) and swi tches to the correc t print mode. The DC con troller determi nes a medi a mismatch error and notifies the formatte r under the follow ing cond ition: Simplex printing ● The spe cified print m ode is o verhead trans parency (O HT), but th e media sensor detec ts another paper type.
The fac e-down tray me dia full sensor on th e output bin detect s whether the tray is full of printed pages. The DC controller n otifies t he formatter when the se nsor is o n for a s pecified ti me.
sensor 2 is fo r heavy media. The DC c ontroller slows the fuser motor when the sensor is off and speeds up the s ensor when the sensor is on. Figure 1-41 Loop-contr ol mechani sm Pressure roller The .
Pressure-roller pressuriza tion control To prev ent excess ive wear o n the pr essure roll er and hel p with j am-clearing procedures, the pre ssure roller pre ssurizes only during printing and standby. The DC co ntroller rever ses the fuser mo tor. The fuser mo tor rotates the fuser pressure-release cam.
Duplexing unit (HP Color LaserJet CP 4525dn, HP Color LaserJet CP4025dn, and HP Color LaserJet CP4525xh only) For suppo rted model s, the duple xing unit rever ses the paper and fee ds it through the pap er path to print the second side.
5. The dupl ex reverse motor and th e duplex fee d clutch s top, and th e paper feed operat ion paus es. 6. After a spe cified period of time, the dup lex reverse motor rotates, and the duplex feed c lutch is turned on . The paper is then pi cked up ag ain.
The form atter speci fies the duplex-medi a-feed mode for each tw o-sided pr int job. D uplex prin table media size (A4, Letter, B5, Legal and Exec utive) and designated p rint mode ( Auto, Norma l, H.
Jam dete ction The prod uct uses th e followi ng sensors to detect th e paper as it move s through the paper path and to repor t to the DC co ntroller i f the paper h as jamm ed.
Table 1-16 J ams that the p roduct detects Jam Description Pickup delay jam The TOP sens or does not detect t he leading edge of the paper within a specified time (inc luding two retries) af ter the pickup operat ion from the cassette, multipurpose tray, or optional paper feeder starts.
Optional paper feed er The 1 x 5 00-sheet pape r feeder i s optionally ins talled at bo ttom of the produc t. The paper fee der picks up the pr int media an d feeds it to the product. There are two types of paper feeders: 1 x 50 0-sheet paper feede r and 3 x 500-sh eet paper fe eder.
Figure 1-47 3 x 5 00-sheet opt ional pap er feeder PD feed roller PD pickup roller PD separation roller Figure 1-48 Signal s for the p aper feed er Paper deck controller Motor Solenoid Photointerrupter DC controller Switch +24V Paper deck +3.
Table 1-17 Electrical com ponents for the paper fee der Compone nt type Abbreviation Comp onent nam e Motors M1 PD l ifte r moto r 1 M2 PD pickup motor M3 PD lifter motor 2 (3 x 500-sheet paper feeder.
Compone nt Drive s Failure detection PD lifter motor 3 ( 3 x 500-sheet p aper feeder only) M4 Lifter of t he lower cass ette No PD pickup motor M2 PD pickup roller, PD feed roller, and PD separation roller No Paper-feeder pickup and feed operation The pa per feeder picks up o ne sheet from the pap er-feeder cassette an d feeds i t to the p roduct.
Compone nt SR3 Tr ay 3 paper presence sensor SR4 Tr ay 3 paper present sensor SW2 Tray 3 paper size switches SL1 SL2 SL3 SR4 SW2 M2 M1 Pickup arm SR3 SR1 SR2 SR7 SW3 M3 SR6 SR5 SR8 SR10 SW4 M4 SR1 1 S.
SR5 Tra y 4 paper surface senso r 1 (3 x 500-sheet paper feeder only) SR6 Tra y 4 paper surface senso r 2 (3 x 500-sheet paper feeder only) SR7 Tra y 4 feed sensor (3 x 500-sheet paper feeder only) SR.
Paper-feeder cassette lift operation The pape r feeder keeps the paper stack surface at the co rrect picku p position. The cass ette lift operati on occurs un der the following conditions: ● The produ ct is turned on. ● The cass ette is in serte d.
Paper feeder jam detection The 1 x 500-sheet pap er feeder u ses the tray 3 paper presence sen sor (SR4) to detect the prese nce of paper and to ch eck whether paper has jammed.
Figure 1-52 Ja m detection (3 x 50 0-sheet pape r feeder) SR4 SR7 SR10 The 3 x 500-s heet paper feeder detects the follo wing jams: ● 3 x 500 -sheet P D pickup delay jam: One of the tr ay feed se nsors does not detect th e leading edge of paper wit hin a specifie d time (including two re tries) after the pickup operat ion starts.
66 Chapt er 1 Theo ry of oper ation ENWW.
2 Removal and replacement ● Introductio n ● Removal an d replacement st rategy ● Electrostatic discharge ● Required tools ● Before p erformin g service ● After p erforming s ervice ● Pos.
Introd uction This ch apter descri bes the removal and replace ment of field-re placeabl e units (FRUs) only. Replaci ng FRUs i s generall y the rev erse of rem oval. O ccasionally, notes and tips are incl uded to pr ovide direc tions for diff icult or criti cal replaceme nt procedu res.
Electr ostatic di scharge CAUTION: S ome parts are sensiti ve to electr ostatic dis charge (E SD). Look fo r the ESD reminder when removing pr oduct par ts. Always p erform se rvice work at an ESD-prot ected worksta tion or mat, o r use a n ESD strap.
Before pe rforming service ● Remove all med ia from the product. ● Turn off the power using the power sw itch. ● Unplug the power cabl e and int erface cabl e or cables . ● Place the product on an ESD w orkstation or mat, or use an ESD strap (if one is ava ilable).
Post-service tes t Perfor m the follo wing test to verify that the r epair or replacement was s uccessf ul. Print-quality test 1. Verify that you have compl eted the neces sary reass embly step s. 2. Make su re that th e tray con tains cl ean, unma rked paper .
Parts remo val order Figure 2-2 Parts removal or der (1 of 2) 72 Chapt er 2 Remov al and rep lacement ENWW.
Figure 2-3 Par ts remo val order (2 of 2) DCCA HVPS-upper DCCA HVPS-upper DCCA DCCA HVPS-upper 2T assembly DCCA HVPS-upper DCCA HVPS-upper ENWW Part s remova l order 73.
Customer self repair (CSR) components Print cartridges CAUTION: If t oner gets on your cloth ing, wipe it off with a dry cloth and wash clothing i n cold water . Hot w ater sets toner i nto fabric . 1. Open the front doo r. Make sure that the door is compl etely open.
2. Grasp the print -cartridge handl e and pull out to re move. CAUTION: Do n ot touch th e green roller . Doing so can damage the cartridge. Do not expose t he cartri dge to stron g light. C over the c artridge wi th a sheet o f paper to protect it from light.
Toner-collection unit NOT E: The toner-c ollection unit is desi gned for a single use. Do not try to empty the toner- collection unit and reuse it. Doing so could cause toner to spill i nside the pr oduct and re sult in r educed pri nt quality. For rec ycling infor mation, s ee the pr oduct user g uide.
3. To preven t toner spi lls, place the blue cap (callout 1) over the b lue opening at the top of the unit (callou t 2). Figure 2-8 Remove t he toner- collect ion unit (3 of 4) 1 2 Figure 2-9 Remove t.
Formatter PC A CAUTION: ESD sens itive compone nt. 1. Turn the product of f and disco nnect the pow er and i nterface ca ble or in terface ca bles. 2. Unscrew the f ormatter thumb screws, and then firm ly pull the forma tter from the produ ct. Place the formatter on a clean , flat, grou nded surfac e.
Hard drive Before proceeding, remove t he following component s: ● Form atter PC A. See Formatter PC A on pag e 78 . Remove the hard drive CAUTION: E SD sensitive component. 1. Disconne ct two connector s. Figure 2-11 Remove the hard driv e (1 of 3) 2.
3. Rotate t he hard drive assembly away from the formatter until the s lots in the hinges are aligne d with the e longated hing e pins, and then slide the hard dr ive assembly off the h inge pins.
Memory DIMM Before proceeding, remove t he following component s: ● Form atter PC A. See Formatter PC A on pag e 78 . Remove the memory DIMM CAUTION: E SD sensitive component. NOT E: See Ena ble memor y on page 82 after installin g a new memo ry DIMM .
2. Lift the DIMM up at an a ngle, and pul l it out. Reinstallation tip Hold the DIMM by the edges . Align the notch on the DIMM with th e bar in the DIMM slot at an ang le and firmly pres s the DIMM in to the slot until it is fully seated. Wh en installed correc tly, the metal co ntacts are not vis ible.
Windows 7 1. Click St art . 2. Click Devi ces and Printers . 3. Right-click the product driver icon, and then select Printer p roperties . 4. Click the Device Setting s tab. 5. Expand the area for Installable Options . 6. Next to Automatic Configuration , select Update Now .
Tray NOT E: Use this pr ocedure to remove Tray 2 and t he optiona l Trays 3, 4, and 5. 1. Pull the tray st raight out of the prod uct until i t stops. Figu re 2 -16 R emove the tray (1 of 2) 2. Carefully lift up on the tray to release it, and then re move the tray.
Fuser CAUTION: The fus er might be hot. Allow eno ugh time after turni ng off the product powe r for the fuser to cool . NOT E: The produ ct detects a new fuse r using a fusible lin k that bl ows after 10 0 pages have been printe d. If a new fuser is inst alled for troub leshootin g purposes, be sure to remove it before pr inting 100 page s.
Feed and separation rollers (Trays 2-5) CAUTION: Do not touch the spongy r oller surfac e unless y ou are re placing the r oller. Skin oi ls on the roller c an cause paper pic kup proble ms. 1. Locate the feed and separation rollers f or the tray. TIP: You do not have to separate the product from the feeder to remove the se roller s.
Pickup roller (Tray 1) CAUTION: Do not touch the spongy r oller surf ace unless y ou are repl acing the rol ler. Skin oils on the rolle r can cause paper pic kup problems . 1. Open Tray 1. Figure 2-21 Remove t he pickup rol ler (Tray 1) (1 of 5) 2. Push the top edge o f the cover to releas e the tabs.
3. Open the right-do or assemb ly, and t hen remove the co ver. Figu re 2 -23 Remove the pic kup roller (Tray 1) (3 of 5) 4. Release the two blu e tabs.
5. Rotate the r oller body a way from the p roduct to remo ve it. Figure 2-25 Remove t he pickup rol ler (Tray 1) (5 of 5) ENWW Custo mer self r epair (C SR) com ponents 89.
Secondary transfer roller CAUTION: Do not touch the spongy r oller surfac e unless y ou are re placing the r oller. Skin oi ls on the roller c an cause image q uality proble ms. 1. Open the rig ht-door asse mbly. Figu re 2 -26 Remove th e transfer roller ( 1 of 3) 2.
3. Grasp the roller sh aft colla rs, and lift the t ransfer r oller off o f the pr oduct. Figure 2-28 Remove the transfer roller (3 of 3 ) Reinstall the transf er roller When you reinstall the transfer roller, mak e sure tha t the pins on th e shaft col lars align with the holes in the mounti ng assembly.
Intermediate transfer belt (ITB) CAUTION: Do not touch the black-pl astic belt. Skin oils and fing erprints on th e belt c an cause print- quality problems. Always plac e the ITB o n a flat surf ace in a s afe and pr otected locatio n. 1. Open the rig ht-door asse mbly.
3. Grasp the small ha ndles on the ITB and the n pull the IT B out of the product until two lar ge handles expand al ong the right- and left-side of the ITB .
4. Grasp the l arge handles on the ITB and then pull the IT B straigh t out of th e product to remove it. CAUTION: The IT B is a se nsitive component. B e careful when handl ing the ITB s o that it is not damaged. Alw ays place the ITB in a saf e and pro tected locatio n.
Exte rnal panels , covers , and doo rs Identification an d location Figure 2-34 Exter nal panels , covers, and doors; identifi cation and location 1 2 3 4 5 6 7 8 9 10 11 12 Item Description Item Desc.
Upper-left cover 1. Open the fron t-door assembly . Figu re 2 -35 Remove the u pper-left cover (1 of 3) 2. Remove on e screw. Figu re 2 -36 Remove the u pper-left cover (2 of 3) 96 Chapt er 2 Remov al.
3. Release two tabs, sl ightly p ush the cov er upward and toward t he rear of the produc t, pull out ward on the re ar corner , and then r emove the u pper-le ft cover.
Power-supply cover ▲ Remove one sc rew (callou t 1), release one tab ( callout 2), and then remove the powe r-supply cov er (callou t 3). Figu re 2 -38 Remove t he power-supp ly cover 2 1 3 98 Chapt.
Left cover Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 . Remove the left cover 1. Open the front- door assembly. 2. Remove four screw s.
Front-top cover Before proc eeding, remove the following c omponents: ● Upper-le ft cover. S ee Upper- left cover on page 96 . Remove the front-top cover 1. Open the fron t-door assembly . 2. Remo ve thre e scre ws. Figu re 2 -41 R emove the fron t-top cover (1 of 3) 3.
4. Remov e the co ver. Figure 2-43 Remove th e front-top cover (3 of 3) ENWW Externa l panels, co vers, and door s 10 1.
Rear-top cover Before proc eeding, remove the following c omponents: ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Front-t op cover. See Front- top cove r on page 10 0 . Remove the rear-top cove r 1. Remove two s crews. Figu re 2 -44 Remove th e rear-top cover (1 of 2) 2.
Right-front cover Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Front-top co ver. See Front-t op cover on page 100 . ● Rear-top cover. See Rear-top cover on pag e 102 . Remove th e right-fr ont cover NOT E: Be careful .
2. Release t wo tabs, a nd then remo ve the r ight-front cover. Figu re 2 -48 Remov e the right-front cove r (3 of 3) Reinstall the po wer button Snap th e power butto n into the holders on the cover . Make sure t hat the sp ring is c orrectly installed.
Control-panel assembly Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Front-top co ver. See Front-t op cover on page 100 . ● Rear-top cover. See Rear-top cover on pag e 102 . ● Right-front cover.
2. Disconne ct one connector, and then remov e the control-pane l assembly. Figu re 2 -51 Remove t he contr ol-panel as sembly (2 of 2) 106 C hapter 2 Removal and replac ement ENWW.
Front-door assembly Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Front-top co ver. See Front-t op cover on page 100 . ● Rear-top cover. See Rear-top cover on pag e 102 ● Right-front cover.
3. Squeeze th e tab on the left l ink arm usin g needle nose plier s to release it from t he front door assembl y. NOTE: Hold the link arm firmly whe n releasin g to preven t it from s napping agai nst the fr ont of the product . Figu re 2 -53 Remove the f ront-door a ssembly (2 of 5) 4.
5. Remo ve two sc rews. Figure 2-55 Remov e the front-door ass embly (4 of 5) 6. Remove the fr ont-door assemb ly. Figure 2-56 Remov e the front-door ass embly (5 of 5) ENWW Externa l panels, co vers,.
Right-rear cover Before proc eeding, remove the following c omponents: ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Front-t op cover. See Front- top cove r on page 10 0 . ● Rear-top co ver. See Rear-top cov er on page 102 . Remove the rig ht-rear co ver 1.
3. Lift the c over to remove. Figure 2-58 Remove t he right-rear cover (2 o f 2) ENWW Externa l panels, co vers, and door s 11 1.
Rear cover Before proc eeding, remove the following c omponents: ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 , ● Front-t op cover. See Front- top cove r on page 10 0 . ● Rear-top co ver.
Right-door assembly 1. Open the rig ht-door asse mbly. Figure 2-60 Remove the right-do or assemb ly (1 of 9) 2. Carefully remove the hinge c over (callo ut 1).
3. Remo ve thre e scre ws. Figu re 2 -62 Remove t he right-do or assembl y (3 of 9) 4. Remove th e hinge assembly. Reinstallat ion tip When th e hinge i s reinsta lled, make sure that the tab (ca llout 1) is correctly positione d on the door.
5. Release one pin, and then rele ase the lin k arm (call out 1). CAUTION: The link arm is spring l oaded. Hol d the arm securely ( as shown) t o prevent the spring from abrup tly retr acting. Figure 2-64 Remove the right-do or assemb ly (5 of 9) 1 6.
7. Disconne ct two connector s. Figu re 2 -66 Remove t he right-do or assembl y (7 of 9) 8. Lift two link arms to r elease. Figu re 2 -67 Remove t he right-do or assembl y (8 of 9) 116 C hapter 2 Remo.
9. Slide the rig ht-door assem bly toward the front of the produ ct and remove. Figure 2-68 Remove the right -door assemb ly (9 of 9) ENWW Externa l panels, co vers, and door s 11 7.
Interna l assemblie s TIP: For clar ity, so me photos i n this chap ter show co mponents removed that woul d not be re moved to service the product. If necessary, rem ove the compo nents listed at the begi nning of a procedu re before proc eeding to service the product.
Secondary transfer assembly The second ary transfer assembly inc ludes the transfer roller. 1. Open the rig ht-door asse mbly. Figure 2-71 Remove the secondar y transfer a ssembly (1 of 3) 2.
3. Remove the se condary tran sfer as sembly. CAUTION: Do not dama ge the blue release lev er when removi ng the assembly. Figu re 2 -73 Remove t he secondar y transfer a ssembly ( 3 of 3) Reinst all the second ary tran sfer asse mbly Press a nd hold th e blue rele ase lever wh en you reinstall the assemb ly.
Separation pad (T ray 1) Before proceeding, remove t he following component s: ● Pickup ro ller. See Pickup roller (Tray 1) o n page 87 . ● Right door assembly. S ee Right-do or assembl y on page 113 . Remove the separation pad (Tray 1) 1. Remove two screw s (callou t 1) and the co ver (callo ut 2).
3. Release t wo tabs ( callout 1) an d slide the locking cap and s ub roller toward the edge of the tray. Figu re 2 -77 R emove the separa tion pad (3 of 6) 1 4. Release t wo tabs ( callout 1) an d slide the locking cap and s ub roller toward the edge of the tray.
5. Release one tab (callout 1) and slide the pick up-roller hol der toward the edge of the tray. CAUTION: Do no t damage the flag (call out 2). Figure 2-79 Remove th e separatio n pad (5 of 6) 1 2 6. Release one tab (cal lout 1) and remove the separatio n pad.
Registration den sity (RD) sensor assembly Before proc eeding, remove the following c omponents: ● Intermedi ate transfer belt (ITB ). See Intermed iate transfe r belt (ITB) on page 92 . ● Secondar y transfer assem bly. See Second ary transfe r assembly on page 119 .
2. Release one tab , and then remo ve the wire-har ness cove r. TIP: Open the f ront door to make i t easier to remov e the cover. Figure 2-83 Remove the RD sensor assembly (3 of 7) 3.
4. Remove two s crews. Figu re 2 -85 R emove the RD sens or asse mbly (5 of 7) 5. Slide the s hutter toward th e back side of th e product. Keep the shutter in t his position f or the following s tep.
6. Carefully remove t he assembly from the product. CAUTION: Do n ot damage the shutter as it pa sses throu gh the chas sis. Figure 2-87 Remove the RD sensor assembly (7 of 7) ENWW Internal assemblies.
Registration assembly Before proc eeding, remove the following c omponents: ● Intermedi ate transfer belt (ITB ). See Intermed iate transfe r belt (ITB) on page 92 .
Remove the regi strati on assem bly NOT E: If a replacement re gistration as sembly is install ed, you must use the con trol-pan el menus to reset the registrati on-roller c ount and input the media sens or value. See Servic e menu on page 420 and Servic e me nu on page 420 .
2. Release one tab, and then remove the wi re-har ness cover. TIP: To make the cover ea sier to remov e, open the front-do or assembly to clo se the RD-sensor shutter. Figu re 2 -90 Remov e the registr ation assembly (3 of 8) 3. Disconne ct two connector s.
4. Remove tw o screws (c allout 1), and then rem ove the casse tte feed guide (callout 2). Figure 2-92 Remov e the registrati on assembly (5 of 8) 1 2 5.
6. Release tw o pins and the front of the assem bly. Figu re 2 -94 Remov e the registr ation assembly (7 of 8) 7. Remove th e assembly from the product. Reinstallat ion tip Whe n you reinstall the registration as sembly, ma ke sure that it is co rrectly positione d in the pr oduct.
Residual-toner-feed motor Before proceeding, remove t he following component s: ● Intermedi ate transfer belt (ITB ). See Intermediat e transfer belt (ITB) on page 92 .
Residual-toner duct and feed assembly Before proc eeding, remove the following c omponents: ● Toner-col lection unit. Se e Toner-col lection un it on page 76 . ● Intermedi ate transfer belt (ITB ). See Intermed iate transfe r belt (ITB) on page 92 .
2. Release one tab, and then remove the waste tone r duct. Figure 2-98 Remove the residua l-toner duct and feed assembly (2 of 4) 3. Remove o ne screw.
4. Push the resid ual-toner feed assembly int o the produc t and then remove th rough the print car tridge cavit y. CAUTION: The wa ste toner feed assem bly contain s toner.
Cartridge fan and environmental sensor Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 . ● Left c over. Se e Left cover on p age 99 .
2. Release one spring. TIP: Close the fro nt-door asse mbly to reduce tens ion in the spring. Figu re 2 -10 2 Remo ve the cart ridge fan and envir onmental sensor (2 of 7) 3. Release on e tab and then slide the fan asse mbly towar d the back of th e product.
4. Pull the fan asse mbly out of the prod uct, and t hen disconn ect two con nectors. TIP: One conn ector is b elow the sponge. Figure 2-10 4 Remove the cart ridge fan a nd environm ental se nsor (4 of 7) 5. Release two tabs (c allout 1), a nd then remo ve the cov er (callo ut 2).
6. Disconne ct one connector (c allout 1), and then rem ove the fan (call out 2). Figu re 2 -10 6 Remo ve the cart ridge fan and envir onmental sensor (6 of 7) 1 2 7. Carefully release one tab, and then remo ve the environm ental sensor . CAUTION: ESD-sen sitive part.
Toner-collection senso r and scanner-thermistor assembly Before proceeding, remove t he following component s: ● Toner-co llection unit. S ee Toner-co llection unit on pa ge 76 . ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r.
2. Open the front-do or assembly, and then remove one screw . Figu re 2 -10 9 Remo ve the toner -collection s ensor and scanner-ther mistor as sembly (2 of 3) 3. Disconne ct two conn ectors (cal lout 1), and then remov e the tone r-collect ion sensor and scanne r- thermist or assemb ly (callout 2).
Delivery fan Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Front-top co ver. See Front-t op cover on page 100 . ● Rear-top cover. See Rear-top cover on pag e 102 . Remove the de livery fan 1.
2. Release one tab (c allout 1), and then rem ove the delivery fan ( callout 2). Figu re 2 -11 2 Remove th e delive ry fan (2 of 2) 2 1 144 C hapter 2 Removal and replac ement ENWW.
Delivery assembly Before proceeding, remove t he following component s: ● Fuser. S ee Fuser on page 85 . ● Intermedi ate transfer belt (ITB ). See Intermediat e transfer belt (ITB) on page 92 . ● Upper-left cover. See Upper- left cove r on page 96 .
2. Remove tw o screws (callout 1) , and the n remove th e paper gui de (callou t 2). NOTE: Duplex models only: pre ss the du plex solen oid (call out 3) to create enoug h clearanc e to remove the pap er guide (callout 2) . TIP: The fu ser delive ry sensor is insta lled on t he rear of the pap er guide.
4. Remo ve two sc rews. Figure 2-11 6 Remove the del ivery assem bly (4 of 7) 5. Pull one tab out, and then pus h the tab down to release the bushin g.
6. Remove two s crews. Figu re 2 -11 8 Remove the deliver y assembly (6 of 7) 7. Remove th e assem bly. Figu re 2 -11 9 Remove the deliver y assembly (7 of 7) 148 C hapter 2 Removal and replac ement E.
Reinsta ll the delive ry assembly NOT E: For duple x models, the solenoid pl unger must b e removed fr om the discar ded assembl y, and then installed on the replacem ent assembly . For all mode ls, the output- bin full sens or must be rem oved from t he discard ed assembl y, and then i nstalled on the re placemen t assembly.
b. Hold the del ivery ass embly with the diverter ( callout 1) in the dep ressed po sition to move the sensor flag (call out 2) away from the s ensor. Rele ase one tab (callout 3).
Duplex-drive assembly Before proceeding, remove t he following component s: ● Fuser. S ee Fuser on page 85 . ● Intermedi ate transfer belt (ITB ). See Intermediat e transfer belt (ITB) on page 92 . ● Upper-left cover. See Upper- left cove r on page 96 .
Power-supply fan Before proc eeding, remove the following c omponents: ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 . ● Front-t op cover. See Front- top cove r on page 10 0 .
Interc onnect board (ICB) Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 . ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 .
2. Carefully rotate and slide the ICB up and away from the chassi s, disconnect one connector, and then remove the ICB . Figu re 2 -12 7 Remove the ICB (2 of 2) 154 C hapter 2 Removal and replac ement.
DC con troller PC A only NOT E: Use the following pr ocedure to repla ce only the DC controlle r PCA. To ac cess com ponents behind the DC co ntroller, rem ove the PCA and the sheet-metal backing tr ay. See DC controller PCA and tray on page 161 . Before proceeding, remove t he following component s: ● Upper-left cover.
2. Remove fo ur screws (callout 1) , and then remove the DC control ler PCA. Figu re 2 -12 9 Remove th e DC controller PCA only (2 of 2) 156 C hapter 2 Removal and replac ement ENWW.
Low-voltage power supply (LVPS) Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 . ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 .
2. Disconne ct five con nectors, an d then re lease th e wire har nesses fr om the g uides as necessary . NOTE: To locate DC control ler connector l ocations, see DC con troller connect or locati ons on page 28 1 . Figu re 2 -13 1 Remove the low-vol tage power s upply (1 o f 6) 3.
4. Remo ve thre e scre ws. Figure 2-13 3 Remove the low-vol tage power s upply (3 of 6) 5. Remo ve thre e scre ws. Reinstallation tip When t he low-volt age power supply is reinstall ed, make s ure the tab o n the mounting bracket beh ind the bott om screw (c allout 1) , is insert ed in the sl ot in the prod uct chass is.
6. Slide the bottom of t he assembly away from the product, tip the top of the assembly aw ay from the product, and then remove the assembl y. Figu re 2 -13 5 Remove the low-vol tage power s upply (5 o f 6) 1 2 7. Place th e assembly on a fla t surface.
DC controller PCA an d tray Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 . ● Front-top co ver. See Front-t op cover on page 100 .
2. Remove two s crews. Figu re 2 -13 8 Remove th e DC control ler PCA and tray (2 of 3) 3. Disengage three tabs ( two along the left edge of the PC A and one at the top- right co rner of the PCA).
High-voltage power supply lower (HVPS-D) Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 . ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 .
2. Remo ve thre e scre ws. Figu re 2 -14 1 R emove the hi gh-vol tage po wer s upp ly lo wer (2 o f 7) 164 C hapter 2 Removal and replac ement ENWW.
3. Release fou r locking cli ps. NOTE: Sque eze each lockin g clip to remo ve. Figure 2-14 2 Remove the high-volta ge power supply low er (3 of 7) Figure 2-14 3 Remove the high-volta ge power supply l.
4. Release f ive tabs. Figu re 2 -14 4 R emove the hi gh-vol tage po wer s upp ly lo wer (5 o f 7) 5. Rotate the t op of the power suppl y away from the chassi s, and then dis connect two conne ctors on the back of the power supply. NOTE: Remove the FFC (callout 1) with th e high-vol tage power s upply PCA.
6. Disconne ct one FFC (callout 1). Rel ease onl y the wire harnesse s from the guide (cal lout 2) and then rem ove the p ower suppl y. NOTE: Remo ve the FFC (call out 1) and guide (callout 2) wi th the PCA. Replac ement high-vo ltage power s upply PC As have the FFC and guide in stalled.
Developing-disengagement motor Before proc eeding, remove the following c omponents: ● Form atter. Se e Form atter PC A on page 78 . ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 .
Exhaust fan and fan duct Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 . ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 . ● Left c over.
2. Release f ive tabs ( callout 1) and remove the cover ( callout 2) . Figu re 2 -15 0 Remove th e exhaust fan and fan duc t (2 of 3) 1 2 3. Disconne ct one connector, and then remove the fan from the duct.
Reinstall the exhaust fan and fan duct Be sure that the toroid (c allout 1) is corr ectly aligned in the FFC cab le guide before attempt ing to reinstal l the exh aust fan and duct.
Pickup motor Before proc eeding, remove the following c omponents: ● Form atter. Se e Form atter PC A on page 78 . ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 . ● Left cove r.
Lifter-drive assembly Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 . ● Intermedi ate transfer belt (ITB ). See Intermediat e transfer belt (ITB) on page 92 . ● Upper-left cover. See Upper- left cove r on page 96 .
2. Disconne ct one connector (c allout 1), and then rem ove two screws (c allout 2). Figu re 2 -15 5 Remove the lifter-drive assemb ly (2 of 3) 2 1 3. Remove the lifte r-drive assem bly from the produc t. CAUTION: The spring on the as sembly is not c aptive.
Lifter base assembly Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 . ● Left c over.
2. From inside the Tray 2 cavity , remove four screw s, and then rem ove the lifter b ase assembly. NOTE: Pull th e assembly s traight fro m the produc t without tipping to prev ent the spr ing from falling f rom the assembl y.
2. Place th e spring i n the lif ter before ins talling t he assembly on the p roduct. Figure 2-16 0 Reinstall the lifter b ase assembly (2 o f 2) ENWW Internal assemblies 177.
Tray-pickup drive assembly Before proc eeding, remove the following c omponents: ● Form atter. Se e Form atter PC A on page 78 . ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 .
2. Remove t wo scre ws (callo ut 1), dis connect one connecto r (callou t 2), and t hen remov e the pick up motor ( callout 35 ). Figure 2-16 2 Remove the tray -pickup d rive asse mbly (2 of 3) 1 2 3 3. Remove th ree screw s, and then remove the tray-pic kup drive assembly.
Tray-pickup assembly Before proc eeding, remove the following c omponents: ● Form atter. Se e Form atter PC A on page 78 . ● Secondar y transfer assem bly. See Second ary transfe r assembly on page 119 . ● Intermedi ate transfer belt (ITB ). See Intermed iate transfe r belt (ITB) on page 92 .
2. From the f ront of th e product, rem ove one screw (call out 1), a nd then remo ve one tray rail (callou t 2). Figure 2-16 5 Remove the tray-pickup a ssembly (2 of 1 1) 1 2 3. From the r ight side of the pr oduct, remov e two scre ws (callo ut 1) and on e cover (c allout 2).
4. Close the right-door a ssembly. Pus h in and the n push up on the stop per to releas e. Figu re 2 -16 7 Remo ve the tray-pickup assembly (4 o f 11) 5. Open the right-do or assembly . Lift the two link arms (callout 1) to release from th e product, and then remo ve the pa per guide (callout 2).
6. Close the right-do or assembl y. Push the two tabs towa rd each other , and then push u p to release the feed guide. Figure 2-16 9 Remove the tray-pickup a ssembly (6 of 1 1) 7.
8. Remove tw o screws (callout 1) , and the n remove tw o brackets ( callout 2). Figu re 2 -17 1 Remo ve the tray-pickup assembly (8 o f 11) 1 2 9. Release o ne tab (cal lout 1), and then sli de the feed g uide (call out 2) towar d the fro nt of the p roduct to remove.
10. Remove o ne screw. Figure 2-17 3 Remove the tray-p ickup a ssembly (10 of 11) 11. Remo ve th e tra y-pic kup assem bly. Figure 2-17 4 Remove the tray-p ickup a ssembly (11 of 11) ENWW Internal ass.
Laser/scanner assembly (Y/M) Before proc eeding, remove the following c omponents: ● Toner collectio n unit. See Tone r-co llec tion unit on page 76 . ● Intermedi ate transfer belt (ITB ). See Intermed iate transfe r belt (ITB) on page 92 . ● Upper-le ft cover.
Remove the l aser/sca nner assembly (Y/M ) NOT E: After inst alling a new l aser/sc anner assem bly, be sure to ca librate the produc t. See Calib rate the produ ct on page 313 . 1. Release one spring. CAUTION: The s pring is no t captive. D o not los e the sprin g when it is remov ed.
3. Release o ne spring (callou t 1), and the n disconnec t one FFC (callou t 2). Reinstal lation tip Wh en reinst alled, the t oroid (call out 3) mus t be correct ly positioned on the wire guide (in the provide d slots) so tha t the fan duc t will fully s eat in the produ ct when it is reinstalle d.
4. Rotate the front of t he laser/scanner assem bly down (callou t 1), and then slide it toward the right (callout 2 ). Lower the left corner, and then rotate the left corner out of th e product (call out 3).
Laser/scanner assembly (C/Bk) Before proc eeding, remove the following c omponents: ● Toner collectio n unit. See Tone r-co llec tion unit on page 76 . ● Intermedi ate transfer belt (ITB ). See Intermed iate transfe r belt (ITB) on page 92 . ● Upper-le ft cover.
Remove the l aser/sca nner assembly (C/ Bk) NOT E: After inst alling a new l aser/sc anner assem bly, be sure to ca librate the produc t. See Calib rate the produ ct on page 313 . 1. Release one sp ring (callou t 1), and then disconne ct one FFC (cal lout 2).
3. Remove fi ve screws ( callout 1) , and then r emove the cover (c allout 2). CAUTION: Be c areful. The PGC ac tuators are easily dislo dged when the c over is remove d. See Figure 2- 185 Reinstall the PGC actuators (1 of 5) on pag e 193 . To reinst all the actuato rs, see Reinst all the pro tective gla ss cleaner (PGC) a ctuators on page 193 .
5. Rotate the c orner of the assembly away from the produ ct until yo u can se e the PCA, and then remove the as sembly fro m the product. Reinstallation tip When the laser/s canner is c orrectly posi.
2. Remove the actu ator and spring fro m the product. Instal l the spring on the actua tor. Figu re 2 -18 6 Reinstall the PGC act uators (2 of 5) 3. Before proceedin g, take no te of the fo llowing: ● Callout 1 : The pin on the actuato r will be installed into the slot in the chas sis.
4. Place the end of the actuator in to the PGC rod, and then use a s mall flat b lade screw driver to fasten the end of the spri ng on the tab on the chassis. Figure 2-18 8 Reinstal l the PGC actuators (4 of 5) 5. Push down o n the actuato r to seat it into plac e.
High-voltage power supply upper (HVPS-T) Before proc eeding, remove the following c omponents: ● Form atter. Se e Form atter PC A on page 78 . ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 .
2. Remove th ree screws ( callout 1), r elease four tabs (callo ut 2), and then r emove the pow er supply. Figure 2-19 1 Remove the high-v oltage pow er supply upper (2 o f 2) 2 1 ENWW Internal assemb.
Reinstall the high -voltage pow er supply upper When y ou reinstal l the pow er supply, look throu gh the holes in the PC A and mak e sure that the high- voltage contact springs a re correctl y seate d against t he PCA.
Yellow, magenta, cyan, and black drum motors Before proceeding, remove t he following component s: ● Upper-left cover. See Upper- left cove r on page 96 . ● Powe r-supp ly cove r. See Power -supply cov er on page 98 . ● Left c over. Se e Left cover on p age 99 .
Fuser motor Before proc eeding, remove the following c omponents: ● Form atter. Se e Form atter PC A on page 78 . ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 . ● Left cove r.
Remove the fuser motor Remo ve three screws (call out 1), disconnect one co nnector (callou t 2), and then remov e the motor (call out 3). Figure 2-194 Remove th e fuser mot or 1 2 3 ENWW Internal ass.
ITB motor Before proc eeding, remove the following c omponents: ● Upper-le ft cover. S ee Upper- left cover on page 96 . ● Powe r-sup ply cover. See Power-s upply co ver on page 98 . ● Front-t op cover. See Front- top cove r on page 10 0 . ● Rear-top co ver.
Main-drive assembly NOT E: Removing th e main-d rive ass embly typic ally requ ires more than 2 hours to complete . Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 . ● Intermedi ate transfer belt (ITB ).
Remove the main -drive assemb ly 1. Remove ei ght conne ctors (call out 1), a nd then rele ase the w ire harness es from th e guides (callou t 2). NOTE: Leave th e wire har nesses wit h the pr oduct. Figu re 2 -19 6 R emove t he m ain-dri ve as sembl y (1 of 6) 1 2 2.
3. Remove o ne scre w (callout 1) , and then remove the wire gu ide from the main-d rive ass embly (callou t 2). NOTE: Leav e the wire harnesses connected to the wir e guide and attached to the produc t for easier re installat ion. Figure 2-19 8 Remove the ma in-drive assem bly (3 of 6) 1 2 4.
5. Separate the main-drive asse mbly from the pro duct. Figu re 2 -20 0 R emove t he m ain-dri ve as sembl y (5 of 6) 6. Release the wir e harness (callout 1) fr om the guides, and then rem ove the main-dr ive assemb ly from the produ ct.
Reinsta ll the main-drive asse mbly 1. Locate the cams (call out 1) o n the back side of the assembly. Figure 2-20 2 Rein stall the main -drive as sembly (1 of 7) 1 2. Slowly ro tate the shaft near the black cam. WARNING! D o not touch the plastic gears or cams .
3. Continu e to rotate t he shaft unti l the hol es in the bl ack-cam gear align as shown below. When cor rectly aligned, th e bottom-mo st hole in the gear is aligned with a ho le in the sheet-meta l chas sis. NOTE: The hol es in the o ther cam ge ars have a different al ignment.
4. Ver ify th at th e cams ( callo ut 1) align co rrec tly. TIP: The seco nd cam in from the r ight (the wh ite cam to t he left of the blac k cam), s hould have the se cond hole aligne d with the hole in the sheet -metal cha ssis. The third cam in from the right, should have the third hole aligned with the hole in the shee t-metal chas sis.
6. When placi ng the assembly on the ch assis, align the holes in the assembly with the holes in the chas sis. Reinstallat ion tip If the upper-left corner of the assemb ly is difficult to seat, you might need to rotate the ITB motor to align the gear shaft with the hole in the chassis.
Fuser-drive assembly NOT E: Removin g the fuser-driv e assembl y typ ically requi res more tha n 2 hours to comp lete. Before proceeding, remove t he following component s: ● Form atter. See Form atter P CA on page 78 . ● Fuser. S ee Fuser on page 85 .
Remove the f user-drive a ssembly 1. Remove on e screw ( callout 1) , and then remove the cover (callout 2). Figu re 2 -20 9 Remove the fuser-drive ass embly (1 of 7) 1 2 2.
3. Remove tw o screws (callout 1) , one static wire (c allout 2), a nd one switc h (callo ut 3). Figure 2-21 1 Remove the fuser-drive assembly (3 o f 7) 2 1 3 4. Release one tab , and then slide the wir e harness holde r (callout 1) to re lease it from the fuser- drive assembl y.
5. Disconne ct two connector s. Figu re 2 -21 3 Remove the fuser-drive ass embly (5 of 7) 6. Remo ve thre e scre ws. Figu re 2 -21 4 Remove the fuser-drive ass embly (6 of 7) 214 C hapter 2 Removal an.
7. Carefully remove the assembly. Figure 2-21 5 Remove the fuser-drive assembly (7 o f 7) Reinsta ll the fuser-driv e assembly Rotat e the motor until the gears align, and the assembl y is flat against the ch assis.
Optional pape r feeder assemblies (1 x 500-sh eet and 3 x 500-sheet) NOT E: For infor mation ab out removi ng the Tray 3, 4, or 5 feed a nd separati on rolle rs, see F eed and separ ation rol lers (T rays 2-5) on page 86 . For inform ation about remov ing the Tray 3, 4, or 5 cassettes, see Tray on page 84 .
2. Release the link ar m (callou t 1), and then remov e the front d oor (callout 2). Figure 2-21 8 Remove the fr ont door (optio nal paper feeder) (2 of 2) 1 2 ENWW Optiona l paper feeder assemblies (.
Rear cover (optional p aper feeder) ▲ Remove tw o screws (callout 1) , and the n remove th e rear cover (callou t 2). Figu re 2 -21 9 Remo ve the rear cover (opti onal paper feeder) 1 2 218 C hapter.
Right-front cover (opt ional paper feeder) ▲ Open the front and right door s, remove one screw ( callout 1), and then lif t the right-fron t cover (ca llo ut 2) to remo ve.
Right door (optional paper feeder) 1. Open the right do or, releas e one tab (callout 1) , and then r emove the s topper (c allout 2 ) Figu re 2 -22 1 Remove the right door (optiona l paper feeder) (1 of 3) 2 1 2. Close the righ t door sli ghtly, and then release the upp er link arm.
3. Slide th e door to release the l ower lin k arm, and then rem ove the right door. Figure 2-22 3 Remove the right do or (optiona l paper feeder) (3 of 3) ENWW Optiona l paper feeder assemblies (1 x .
Left cover (optional pap er feeder) Before proc eeding, remove the following c omponents: ● Front door (optional paper fe eder). See Front doo r (optional pap er feeder) on page 216 . ● Right-fro nt cover (option al paper feeder ). See Right-fr ont cover (opti onal paper feede r) on page 21 9 .
2. 1 x 500 p aper fee der only: Rem ove three s crews (cal lout 1), and then rem ove the storag e box (callou t 2). Figure 2-22 5 Remove the left cov er (optional paper fee der) (2 of 3) 1 2 3. Release five tabs ( callout 1) , and then remove the left cover (callout 2) .
Right cover (optional paper feeder) Before proc eeding, remove the following c omponents: ● Right door (optional paper feeder ). See Right door (opt ional paper feeder) on page 220 . Remove the right cove r (optional paper feede r) ▲ Remove t wo scr ews (callout 1), releas e one tab ( callout 2) , and the n remove t he right cover ( callout 3).
Rear-right cover (optio nal paper feeder) Before proceeding, remove t he following component s: ● Right door (optional paper fe eder). See Right do or (option al paper feeder) on pa ge 220 . Remove the rear-right cover (opti onal paper feeder) ▲ Remove o ne screw ( callout 1) , and then li ft the re ar-right cov er (callo ut 2) to remove.
Pickup assembly (optional paper feeder) Before proc eeding, remove the following c omponents: ● Paper feeder right fro nt cover. See Right-fr ont cover (optional paper fee der) on page 219 . ● Pape r feed er re ar cov er. Se e Rear c over (opt ional paper feeder) on p age 218 .
2. 1 x 500-sheet o ptional paper feeder only: Remo ve three screws (call out 1), dis connect on e connecto r (callout 2), and then rem ove the motor asse mbly (callout 3) . Figure 2-23 0 Remove the pick up asse mbly (opti onal pape r feeder) (2 of 5) 2 1 3 3.
4. Remove on e screw ( callout 1), an d then di sconnect three conne ctors (c allout 2). Figu re 2 -23 2 Remove the pickup as sembly (optio nal paper feede r) (4 of 5) 1 2 5. Remove on e screw ( callout 1) , and then remove the pickup assembly (callout 2).
Lifter assembly (optional paper feeder) Before proceeding, remove t he following component s: ● Rear cover (op tional paper feeder ). See Rear c over (opt ional paper feeder) on pa ge 218 . Remove the lifter as sembly (optional paper feed er) 1. Disconne ct one connector (callout 1).
Lifter-drive assembly (optional paper feeder) Before proc eeding, remove the following c omponents: ● Rear cover (optional paper fee der). See Rear c over (option al paper feeder) o n page 218 . Remove the lifter-drive a ssembly ( optional paper f eeder) 1.
Pickup motor assembly (optional p aper feeder) Before proceeding, remove t he following component s: ● Rear cover (op tional paper feeder ). See Rear c over (opt ional paper feeder) on pa ge 218 . Remove the pickup motor (optional paper feeder) assembly 1.
Controller PCA (optiona l paper feeder) Before proc eeding, remove the following c omponents: ● Rear cover (optional paper fee der). See Rear c over (option al paper feeder) o n page 218 .
3 Solve problems To use the info rmation in this ch apter, you need to have a basi c understa nding of the HP LaserJ et printi ng process. Ex planation s of each mechanical as sembly, the printer syst ems, and the basic theor y of o peration are c ontained i n Theory of operati on on page 1 .
Solve p roblems checklis t If the product is not responding co rrectly, comple te the steps in the foll owing checkli st, in order. If the produc t does not pass a step, follow the correspond ing troubles hooting sugges tions. If a step res olves the pro blem, yo u can stop without per forming the other steps on the c hecklist.
8. Verify that you have instal led the HP Color La serJet Enter prise CP4020 -CP4520 Se ries printer driver. Ch eck the program to make sure that you are using the HP Color LaserJe t Enterp rise CP4020 -CP4520 Se ries printe r driver. 9. Print a sho rt document fro m a different program that has w orked in the past.
Menu map Prin t a menu map 1. Press the OK butto n to open t he menus. 2. Use the arrow but tons to naviga te to the INFORMATION su bmenu, and t hen press the OK button. 3. Us e the a rrow but tons to na vig ate to the PRIN T MENU MAP subm enu, and th en pr ess t he OK button to print the men u structure.
Troubles hooting proc ess Determine the problem source When t he produ ct malfuncti ons or encounters an unexpec ted situation , the prod uct contr ol panel ale rts you to the situatio n. This se ction co ntains a pre- troublesho oting ch ecklist to fi lter ou t many pos sible causes o f the pro blem.
Input trays ● Is the amount of media in the tray within specifications? ● Is the media correctly placed in the tray? ● Are the paper guides aligned with the stack? ● Is the paper tray correctl.
Troubleshooting f lowchart This flowc hart highligh ts the genera l processes that y ou can follow to quic kly isolate and s olve product hardw are p robl ems. Each row depicts a major trou bleshooti ng step. A “ yes” ans wer to a que stion allow s you to proceed t o the ne xt major ste p.
Power subsystem Power-on chec ks The bas ic product functions should start up whe n the product is plu gged into an el ectrical ou tlet and the power s witch is pushed t o the on po sition. If the product do es not st art, use the i nformati on in this s ection to isol ate and sol ve the problem .
● 00:36 sec onds; HP lo go appear s on the control-pa nel displa y ● 00:60 sec onds; en gine noises stop (you can run en gine tes t at this p oint) ● 00:83 se conds; Init ializing co ntinues ●.
Tools f or troubl eshooti ng The sect ion describes the tools that can hel p you so lve problems with your device. Individual component diagnostics LED diagnostics LED, engine , and individ ual diagnostics c an identify and tro ubleshoot pro duct problems .
4. Press the dow n arrow to hi ghlight the EMBEDDED JET DIREC T MENU option, and then pr ess the OK button. 5. Press the dow n arrow to highl ight the L INK SP EED menu, and then press the OK butt on. 6. Select t he approp riate link speed, and then press the OK bu tton.
3. Insert a f olded piece of paper into each slot at the same time until the produ ct is in a Read y sta te. Figu re 3 -2 Di agnostic te st (2 of 2) Disable car tridge check Use this diagnostic test to print interna l pages or send an ex ternal job to the pr oduct when one or more print c artridges a re removed o r exchanged.
horiz ontal lines. The test page can use only Tray 2 as the paper source , so make sure that paper is loaded in T ray 2. Figure 3-3 Engine -test button Paper-path test This di agnostic test genera tes one or more test p ages that you can us e to isolate the cause of jams.
Manual sensor test (spe cial-mode test) Use t his diagnost ic test to manu ally test the p roduct sens ors and swit ches. Each s ensor is repr esented by a letter and num ber on the contr ol panel disp lay. 1. Press the Hom e button . 2. Press the dow n arrow to highl ight the DIAGNOSTICS menu, and th en press t he OK button.
A TOP (top of page ) sens or 1. Open the right door . 2. Insert a piece of pa per to acti vate the TOP sensor. Figure 3-4 Test the TOP sensor (1 o f 2) NOTE: Open the reg istration shut ter to verify the p aper activate s the sensor. Figure 3-5 Test the TOP sensor (2 o f 2) 3.
B and C loop sensors 1. Open the right door. 2. Lower the second ary transfer ass embly. 3. Slowly i nsert a piec e of paper at the ent rance of the fuser to activate th e B and C l oop sensor s underneath the fus er. Figu re 3 -6 Test the loop se nsors 4.
D fuser delive ry sensor 1. Open the rig ht-door asse mbly. 2. Lower th e secon dary transfer as sembly. 3. Remove th e fuser, and then verify that the sens or flag on th e fuser m oves freely . If the sensor fl ag does not move fr eely, replace the fuser.
E duplex r e-pickup sensor 1. Open the right door. 2. Lift th e seconda ry-tran sfer a ssembly. 3. Press the flag to acti vate the senso r. Figu re 3 -9 Tes t th e d upl ex r e-pi ckup se nsor 4. Check th e contr ol-panel di splay for sensor respons e.
F output bin full sensor NOT E: The front-top , rear-top, and right- front cover s have been removed for clarity. 1. Lift th e flapper on the delive ry assemb ly to move the output- bin full s ensor fla g. Figure 3-10 Test the output-bin-f ull sensor 2.
I developer alie nation This sens or is located inside the main- drive asse mbly and cannot be accessed for direct manual tes ting. To test th is sensor, do t he follow ing. 1. Access the manual-sensor test menu and select sen sor test I. 2. Locate conne ctor J112 on the DC cont roller PCA.
J fuser pres sure-relea se sensor 1. Open the rig ht-door asse mbly. 2. Lower th e secon dary transfer as sembly. 3. Remove th e fuser. 4. Insert a piece of pa per to acti vate the fuser pr essure-rele ase sensor. Figure 3-11 Test the fuser pre ssure-relea se sensor 5.
K primary transfer-rolle r-disengageme nt sensor NOT E: The front-top , rear-top, and right- front covers hav e been removed for clarity. 1. Open the rig ht-door asse mbly. 2. Lower the seconda ry transfe r assembly, and then rem ove the fuser and ITB.
4. From ins ide the ITB cavity, pres s up on the primary- transfer-rolle r-dise ngagement fla g to activa te the sensor. Figure 3-14 Test the p rimary tran sfer-roll er-disengage ment sens or (3 of 4) 5. Check the co ntrol-panel display for sensor resp onse.
L media sensor 1. You canno t test this sen sor with a manua l sensor test. T est using the pa per-path sen sors test. See Paper-p ath sensors te st on page 273 . Figu re 3 -16 Media s ensor 2. Access the paper-pa th sensors tes t. 3. Print a confi guration page.
M front- door switch 1. Open the front-do or assembly to dise ngage the front -door switch . Figure 3-17 Test the f ront-door swi tch 2. Close the front-d oor assembly , and then check the control pan el on the product f or sensor resp onse.
N right-door s witch 1. Open the right-do or assembly to diseng age the rig ht-door switch. Figu re 3 -18 Test the righ t door switch 2. Close the r ight-door a ssembly, or us e your finger to depress the s witch flag , and check the control panel on the produ ct for senso r response.
Manual sensor test 2 (spec ial-mode test) Use this test to test pap er-path sen sors and the p aper-size swi tches manuall y. The followi ng illustrat ions and tabl e show t he locations of these sensors. 1. Press the Hom e button . 2. Press the dow n arrow to highl ight the DIAGNOSTICS menu, an d then pres s the OK button.
Table 3-6 Default state of bits Label O P Q R S T U V W X Y Z a b c d B i t 1 111 101 11 011 101 1 ● Test ea ch swit ch individua lly. 260 C hapter 3 Solve problems ENWW.
O Tray 1 paper present sensor 1. Open Tray 1. 2. Toggle the Tray 1 pape r-present sensor flag. Figure 3-19 Test the T ray 1 media -present sen sor 3. Check the co ntrol-panel display for sensor resp onse.
P Tray 2 paper pre sent sensor 1. Remove Tray 2. 2. Toggle the tra y 2 paper-present sensor flag. Figu re 3 -20 Test th e tray 2 pa per-pre sent se nsor 3. Check th e contr ol-panel di splay for sensor respons e. 4. If there is no resp onse, replace the cas sette-pickup as sembly.
Q Tray 2 paper surface 1 and 2 sensors 1. Remove th e tray. 2. In the tra y cavi ty, press the tray-clos ed tab to r elease th e flag, and th en toggle the flag. Figure 3-21 Tray 2 pa per surface 1 and 2 3. Check the co ntrol-panel display for sensor resp onse.
R Tray 2 paper size switches NOT E: These switc hes also detec t cassette pre sence. If these swi tches fail , the mes sage TRAY <X> OPEN could a ppear on the con trol-panel display . 1. Remove th e tray. From inside the tray cavi ty, push any of the t hree butto ns.
S Tray 3 paper present sens or See P Tr ay 2 pap er pr esen t se nsor on page 262 . T Tray 3 feed senso r 1. Remove th e tray. 2. Insert a piece of pa per between the rolle rs to acti vate the f eed sensor . TIP: Use s tiff paper wh en performi ng this tes t (for exam ple a busi ness card or ind ex card).
Z Tray 4 paper size switches See R Tray 2 paper si ze switches on p age 264 . a Tray 5 paper p resent sens or See P Tray 2 paper pre sent senso r on page 262 . b Tray 5 feed senso r See T Tray 3 feed sens or on page 26 5 . c Tray 5 paper surfa ce 1 and 2 sensors See Q Tray 2 paper surfac e 1 and 2 sensors on page 263 .
5V l aser a nd 24 V int erl ock a nd log ic sw itch es ( and powe r swit ch) Location a nd testing 1. Press the p ower switch to turn the product off then on to test the sw itch functio n. 2. Remove the rig ht-front cover. See Right-front cover on page 10 3 .
4. Open and close the doors to ma ke sure that the interlock switches are corr ectly func tioning. Th e following fi gures show the interlock switc h position with the front and right do ors open and close d. Defeating ● Front-d oor safety swi tch ◦ Fold a s tiff piec e of paper, for example a business card or ind ex card, in to a 10 mm ( .
● Front-door logic sw itch ◦ Fold a st iff piece of paper, for exam ple a bus iness card or index card , into a 10 m m (.375 in) strip w ith a bend a t the end, and insert the stri p into the op ening at the front of t he produc t.
● Right-doo r logic sw itch ◦ Use mas king tape to keep the s witch flag d epressed. TIP: You might ha ve to use two pi eces of tape to overcome the tens ion return spring on the flag.
New ITB sensor NOT E: This sen sor cannot be tested, bu t you can i nspect the sensor, ac tuator, an d the flag on the ITB fo r damage . 1. Remove the e xisting ITB. 2. Inspect t he new ITB sensor. Pr ess the ac tuator on th e sensor to ward the cy an print c artridge to verify tha t the actuator moves.
Tray 3, 4, and 5 right door switch NOT E: There is no manual s ensor test for thi s sensor. 1. Open the paper fee der right door . Check the control-pan el displ ay for the CLOSE LOWER RIGHT DOOR message . If the m essage does not displ ay, open the door and inspect the f lag for da mage (callou t 1).
Paper-path sensors tes t This test dis plays the statu s of each paper-path se nsor and allows viewing of sensor stat us while printi ng inte rnal pages. 1. Press the Hom e button. 2. Press the dow n arrow to highl ight the DIAGNOSTICS , menu and then press the OK button .
When t he timer trips, the control pane l display show s the message PRINTING ST OPPED To cont inu e press OK . Pressing Hom e will print the previously selected job. If you do not want t he previ ous job to print, p ress Stop first, and then press Me nu .
Comp onent test Mo tor or sole noid nu mber Comme nts YELLO W LASER SCANNER M9 Activates the yellow/magenta scanner mo tor for 10 se conds. FUSER MOTOR M2 Acti vate the fus er motor at a specified speed for 10 seconds. FUSER PRESSURE RELEASE MOTOR M2 reverse R everses the fuse r motor and pressuri zes or depressurizes the fuser.
Compone nt test Mot or or sol enoid nu mber Comments DUPLEX REFEE D CLUTCH SOLENOID SL2: duplex rever se solenoid A ctivates the duplex flapper solenoid for 10 seconds causing the switch-back diverter t o move. REPEAT Allows you t o specify the number of times the product sequences.
Diagrams Block diagrams Figure 3-27 Product c ross secti on 11 12 13 14 15 16 17 18 19 22 1 2 3 4 5 6 7 8 9 10 20 21 Item Description Item Descrip tion 1 ITB 12 Med ia sensor 2 Primary transfer r olle.
Figure 3-28 Optional paper feede r (1 x 500-sheet) 1 2 3 4 5 Item Description 1 Pickup roller 2 Feed roller 3 Separation roller 4 Storage s pace 5 Cassette 278 C hapter 3 Solve problems ENWW.
Figure 3-29 Optio nal paper fe eder (3 x 500-sh eet) 1 2 3 4 Item Description 1 Pickup roller 2 Feed roller 3 Separation roller 4 Cassette ENWW Tools fo r troublesho oting 279.
Plug/jack loc ations 1 2 3 4 1 Hi-speed USB 2. 0 printing port 2 Local area net work (LAN) ethernet ( RJ-45) networ k port 3 EIO interface expansion slot 4 Slot for a cable-type security lock Figure 3.
Location of connectors DC controller connector locations NOT E: The DC controll er has 36 connectors : Five are for FFCs, 27 are for wire har nesses, and fou r are n ot use d.
J106 : not used J123 : fuser motor (M2) J151 : LVPS J107 : Tray 3, 4, and 5 lifter mo tors (M7), and cassette paper size switch (SW4) J126 : memory tag co nnector J152 : 5V interlock switch (S W1) J10.
Controller PCA (1 x 500-sheet and 3 x 500-shee t optional paper feeders) Figure 3-32 Controll er PCA conne ctors J404 J409 J407 J403 J402 J401 J410 J408 J406 J405 Table 3-11 C ontroller PCA co nnector.
Locations of major components Figure 3-33 Exter nal compon ent locatio ns 1 2 3 4 5 6 7 8 9 10 11 12 Item Description Item Description 1 Rear-top cover 7 Power-supply cov er 2 Right-door assembly 8 Re.
Figure 3-34 Major component loc ations (1 of 3) 1 5 6 2 3 4 Item Description 1 Main drive assembly 2 Fuse r 3 Registration assembly 4 Toner collection unit 5 Laser/scanner assembly (C/Bk) 6 Laser/scan.
Figure 3-35 Major c omponent loc ations (2 of 3 ) 1 2 3 4 5 6 7 8 9 Item Description Ite m Description 1 Duplex-drive assembly 6 Deli ver y f an 2 MP tray as sembly 7 Cartridge fa n 3 Delivery assembl.
Figure 3-36 Major component loc ations (3 of 3) 1 2 3 4 5 6 Item Description 1 Fuser-drive as sembly 2 Tray-pickup drive as sembly 3 Secondary tra nsfer assembly 4 ITB 5 Lifter-drive assembly 6 Lifter.
Figure 3-37 Motors, fans, and ro llers co mponent loca tions 1 2 3 4 5 6 7 8 9 10 11 12 16 13 14 15 Ite m Description Item Description 1 Fuser mot or 9 Tray 2 feed roller 2 Pickup motor 10 Tray 2 s ep.
Figure 3-38 PCA c omponent locations 1 2 3 4 5 6 Item Description Item Descripti on 1 Inte rconnect board (ICB) 4 H igh-voltage power supply upper (HVPS-T) 2 DC c ontroller PCA 5 High-voltage pow er s.
Figure 3-39 Optio nal paper fe eder (1 x 500-she et) compone nt locations (1 of 2) 1 2 3 5 6 8 4 7 Item Description Ite m Description 1 Rear-ri ght cover 5 Rear cover 2 Rig ht door 6 Rig ht front cove.
Figure 3-40 Optio nal paper fe eder (1 x 500-she et) compone nt locations (2 of 2) 1 2 3 5 4 Item Description Item Descripti on 1 Lifter-drive ass embly 4 Controller PCA 2 Pi ckup motor 5 Lifter base .
Figure 3-41 Optio nal paper fe eder (3 x 500-she et) compone nt locations (1 of 2) 1 2 3 5 6 4 7 Item Description Ite m Description 1 R ear right cove r 5 R ear cover 2 Rig ht door 6 Rig ht front cove.
Figure 3-42 Optio nal paper fe eder (3 x 500-she et) compone nt locations (2 of 2) 1 2 3 5 4 Item Description Item Descripti on 1 Lifter -drive assembly (Trays 3, 4, and 5) 4 Controller PCA 2 Pi ckup .
General timing c hart Figure 3-43 General timing chart STBY STBY Operation PRINT INTR LSTR 1 Cassette pickup solenoid 2 TOP sensor 3 Fixing delivery sensor Print command 9 C drum motor 10 K drum motor.
Circuit diagrams Figure 3-44 General circuit dia gram (1 of 2) 6 4 5 TAG (Bk) TAG (C) T AG (M) TAG (Y) SL SL 23 M M MM 29 29 21 21 M 23 23 23 M A4 B5 +5VB +5VB SGND +3.3V DUP_SL +5V +5V +5V +5V RD-SNS 1TR1S 1TR2S HVTCL K 2TRS 2TRCNT DUPSL DEVHP SGND 3.
Figure 3-45 General circuit d iagram (1 of 2) A 3 32 B C D MM TP M 35 CL B7 A5 B7 A5 SL M M M M SL MEDIA-SNS HEA TER1 N L +5VB +5VB +5VB +5VB +24VB FP 0 FPCLK /FPCS SGND PGND +24V A LED_O N PREEXP1 MEDIA-SNS PREEXP4 PREEXP3 PREEXP2 PGND PGND +24VA +24VA +24VA +24VA PGND PGND +24VA +24VA PGND PGND +24VB +24VB PGND PGND 3.
Figure 3-46 Pa per feeder circuit diagram ( 1 X 500 -sheet) A 65 4 3 2 1 B C D SL M M B5 A4 DCC I/F GND T3_PSNS T3_PL VL_P T3_PL VL_A GND T3_P ATHS +24V T3_PICK_SL HRD_TMG +3.3V GND +24V GND CLK STS CMD GND T3_SIZE2 T3_SIZE1 T3_SIZE3 T3_LIFT_MTR +24V AOUT1 AOUT2 BOUT2 BOUT1 +3.
Figure 3-47 Paper feeder circ uit diagram (3 X 500 -sheet) A 65 4 3 21 B C D SL M M M SL A4 B5 M SL J24DH DCC I/F +24V GND GND GND T3_PSNS T3_PLVL_P T3_PLVL_A GND T3_PA THS +24V T3_PICK_SL J150DH T3_S.
HP Easy Printer Care Open the HP Easy Printer Ca re softwa re Use one of the fol lowing method s to open the HP E asy Printer Care softwa re: ● On the Start menu, select Progra ms , select Hewlet t-Pac kard , select HP Easy Pri nter Care , and then cl ick Start HP Easy Printer Care .
Section Options Support tab Provides links to s upport information ● Device Status section: This section shows product -identification information and the product s tatus. It indicates product -alert conditions, such as a print cartridge that is at its esti mated end of life.
Section Option s Alert Settings link NOTE: This item is available from the Overview and Support tabs. Click Al ert Settings to open the Alert Settings window, in which you can configure alerts for each product. ● Alerting is on or off: Activates or deactivates the alerts feature.
Internal pri nt-quality test pages Print-quality-troubleshooting p ages Use the buil t-in print-q uality-tro ubleshooting pages to help dia gnose and solve print-quali ty problems. 1. Press the Hom e button. 2. Press the dow n arrow to highl ight DIAGNOSTICS , a nd then pres s the OK button.
Figure 3-49 Yellow print -quality trou bleshooting pa ge Ye l l o w Gr een Figure 3-50 Ye llow compar ison page Gr een Y ello w Yellow cannot be e asily seen unless c ombined w ith cyan, s o half of each page i s yellow a nd the othe r half is an ampl ified vers ion of y ellow probl ems (gree n half).
Figure 3-51 Black prin t-quality tro ubleshooting pa ge 1 3 2 1. Grids The grids are in inches and m illimeters. They are label with letters and numbers so that defects can be described by position and b y distance between rep eats.
Diagnostics page Use the diagnostic s page to ev aluate prob lems wit h color plane registra tion, EP parameter s, and pr int qual ity. 1. Press the Hom e button.
Cleaning page Create and use th e cleaning page 1. Press the Hom e button . 2. Press the up arrow or down arrow / to hig hlight the CONFIGU RE DEVICE menu, and then press the OK button. 3. Press the up arrow or down arrow / to highli ght the PRINT QUALITY menu, and then press the OK button.
Configuration page Depe nding on the m odel, up to three pages print when y ou select PR INT CONFIGURATION . In additi on to th e main conf iguration pa ge, an em bedded Jetd irect conf iguration page pri nts.
5 Memor y 6 Event log 7 Secur ity 8 Paper trays an d options 308 C hapter 3 Solve problems ENWW.
HP embedded Jetdirect page The second configuration pag e is the HP embedded Jetdire ct page, which cont ains the followin g infor matio n: Figure 3-53 HP embedded Jet direct page HP Color LaserJet CP.
Embedded pr otocol page The em bedded proto col page c ontains the followin g inform ation: Figure 3-54 Embedded protocol page HP Color LaserJet CP 3525 Printers Embedded Protocol P age Pag e 1 2 1 4 .
Finding important information on the configur ation pages Certain informatio n, such as the firmware date codes , the IP address, and the e- mail gateways, i s especi ally helpful whi le servicing the product. This informati on is on the variou s configurati on pages.
Print-quality troubleshooting tools Repetitive defects ruler If defe cts repeat at reg ular interv als on the page, use this ruler to iden tify the cause of the de fect. Place the top o f the rul er at the fi rst defect. The marking that is b eside the ne xt occurr ence of the defect indica tes which compone nt needs to be replaced.
Calibrate the product Calibr ation is a product functi on that optimize s print quality. If you experience an y image-qu ality proble ms, calibrate the pr oduct. 1. Press the Hom e button . 2. Press the dow n arrow to highl ight the CONFIGURE DEVICE m enu, and the n press the OK button.
Control panel menus Control panel menus You can con trol the produc t by changing setti ngs in the menus on the produ ct control panel. Use the contro l panel t o access f eatures not supporte d by the pr inter driver or softwa re applica tion, and to configu re trays for paper size and type.
Item Sub-it em Sub-ite m D escription ALL JOBS (WITH P IN) PRINT PRINT AND DELETE ● COPI ES ● JOB ● CUST OM VALUE DELETE This message appears if a user has two or more stored jobs that require a PIN. If PRINT or PRINT A ND DELETE is selected then the P IN will be request ed.
Item Sub- item Sub-item Description ALL JOBS (NO PIN) PRINT PRINT AND DELETE ● COPIES ● JOB ● CUSTO M VALUE DELETE This message appears if a user has two or more s tored jobs that do not require a PIN. Either the PRINT option or the PRINT AND DELETE option displays, depending on the type of jobs listed.
Information menu Use the INFORMATION menu to access and print specific p roduct inf ormation. To display: Press t he Home button , and then select the INFORMATION menu. Item Description PRINT ME NU MAP Prints the contro l-panel menu map, which s hows the layout and current settings of the control-panel menu items.
Menu item Val ue Description TRA Y 1 SIZE A list of available sizes appears. Allows you to configure the paper size for Tray 1. The defa ult is ANY SIZE . See the product user guide for a complete list of available sizes. TRA Y 1 TYPE A list of available t ypes appears.
Menu it em Sub-menu it em Value s Description COLOR CARTRIDGES STO P PROMPT T O CONTINU E * CONTINUE PRINT IN B LACK Select what the product should do when the print cartridge is very near the end of its estimated life. STOP : T he product stops until you replace the cartridge.
Menu i tem Sub-menu item Val ues Description USER DEFINED LOW YELLOW CARTRID GE MAGENTA CARTRIDG E CYAN CARTRIDGE BLACK CARTRIDGE Range from 0–100% Use the arrow buttons to enter the percentage of estimated cartridge life at which you want the product to alert you that the cartridge is low.
Menu it em Sub-menu it em Value s Description RESTRI CT COLOR USE EN ABLE CO LOR * COLOR IF ALLOWED DISABLE COLOR This menu item controls the authorization of color printing. DISABLE COLOR : All jobs sent to the product print only in monochrome. ENABLE COLOR : All color pages sent to the product print in color.
Menu item Sub -menu item Values Description COPIES Range: 1 - 32000 Allows you to set the default number of copies for print jobs. The default number is 1 . DEFAULT PAPE R SIZE A list of available sizes appears. Allows you to s et the default paper size.
PCL sub-menu This me nu configur es settings for the printer co ntrol language . To display: Press t he Home button , select the CONF IGUR E D EVI CE menu, se lect the PR INTING menu, an d then se lect the PCL menu . NOT E: Values that have an asterisk (*) are t he factor y-default v alues.
Print Quality menu To display: Press the Home button , select the CONFIGURE DEVI CE menu, and then selec t the PRINT QUALITY menu. NOT E: Values that have an asterisk (*) ar e the factory-def ault values .
Item Sub-it em Sub-item Value s Description X1 SHIFT Y1 S HIFT X2 S HIFT Y2 S HIFT Range: -5 m m to +5 mm The scan direction is referred to as X. X1 is the scan direc tion for a single-s ided page or for the second side of a two-sided page. X2 is the scan direction for the first side of a two-sided page.
Item Sub-it em Sub-it em Value s Description ADJUST PAP ER TYPES A list of pa per types displa ys. PRINT M ODE RESISTANCE MODE HUMIDITY MODE PRE-ROT ATION MODE FUSER T EMP MODE PAPER CURL MODE A list of p rint modes displays. Configure the print mode that is associated w ith each media type.
Item Sub-it em Sub-item Value s Description EDGE CONTROL OFF LIGHT NORMAL * MAXIM UM The Edge Control setting determines how edges are rendered. Edge control has two components: adaptive halftoning and trapping. Adaptive half toning increases edge sharpness .
Item Sub-it em Sub-it em Value s Description CREATE CLEANING PAGE Prints a page of instructions for cleaning excess toner off the pressure roller in the fuse r. NOTE: This option is available only for the HP Co lor LaserJet CP4025n printer and the HP Color LaserJet C P4525n printer.
System setup menu Use t he SYST EM SE TUP menu to change pr oduct-confi guration defau lts such as sleep mod e, product perso nality (langu age), and jam recovery . To display: Press t he Home button , select the CONF IGUR E D EVI CE menu, an d then selec t the SYSTEM S ETUP menu.
Item Sub-it em Valu es D escription USE REQUE STED TRAY EXCLU SIVELY * FIRST USE REQUES TED TRAY handles jobs that have specified a specific input tray. Two options are available: ● EXCLUSIV ELY : The produ ct never selects a differ ent tray when the us er has indicated that a specific t ray should be used, even if that tray is empty.
Item Sub-i tem Values Description USE ANOT HER TRAY ENABLED * DISABLED This option turns on or off the control-panel prompt to select another tray when the specified tray is empty.
Item Sub-it em Valu es D escription WAKE TIME <DAY O F THE WEEK> OFF * CUSTOM Select the CUSTOM option to configure the daily wake time for the product to avoid warm-up or calibration time. S elect a day of the week, set the wak e time for that day, and t hen choose whether the wake time should be applied to all days of the week.
Item Sub-i tem Values Description AUTO CONTINUE OFF ON * Determines product behavior when the sys tem generates an Auto Continuable error. ● ON : Allows the product to continue printing. ● OFF : Stops the product from printing until the error is cleared by the user.
I/O menu Items on the I/O (input/output) me nu affect the communi cation betwe en the product and the compu ter. If the pr oduct contai ns an HP Jetdir ect print se rver, you ca n configure ba sic networkin g parameters by using th is submenu. Y ou can also co nfigure these and other param eters through HP Web Jetadmin or the embe dded Web s erver.
Item Sub- item Sub- item Sub-it em Description IPV4 SETTI NGS CONFIG METHOD BOOTP DHCP * AUTO IP MANUAL Specifies the method that TCP/IPv4 parameters will be configured on the HP J etdire ct print server . Use BOOTP (Bootstrap Proto col) for automatic c onfiguration from a BootP server.
Item Sub- item Sub- item Sub- item D escription DH CP RENEW NO * YES This menu appears if CONFIG METHOD is set to DHCP and a DHCP lease for the print server ex ists. NO : The print server does not request t o renew the DHCP lease. YES : The print server req uests to renew the current DH CP lease.
Item Sub- item Sub- item Sub-it em Description PR OXY SERVER Specifies the proxy serv er to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree o f Internet secur ity, for thos e clients .
Item Sub- item Sub- item Sub- item D escription IP SEC KEE P DISABLE * Specify the IPSec status on the print serv er. KEEP : IPSec status remains the same as currently config ured. DIS ABLE : IPSec operation on the print server is disabled. 802.1X RESET KEEP * Specify whether the 802.
Item Sub- item Sub- item Sub-it em Description SNMP TES T YE S NO * This test checks operation of SNMP communications by access ing predefined SNMP obje cts on the product .
Item Sub- item Sub- item Sub- item D escription PRINT RESU LTS YE S NO * If the ping test was not set for continuous operation, you c an choose to print t he test results. S elect YES to pri nt results. If you selec t NO , results are not printed. E XECUTE YES NO * Specify whether to initiate the ping test.
Item Sub- item Sub- item Sub-it em Description RE FRESH YES NO * When viewing the ping test results, this item updates the ping test data with current results. S elect YES to update the data, or NO to maintain the existing data. H owever, a refresh automatically occurs when the menu times out or you manually return to the main menu.
Resets menu The RESETS menu all ows you to reset factor y settings, and disab le or enable sleep mode. To display: Press the Home button , select the CONFIGURE DEVI CE menu, and then selec t the RESE TS menu. NOT E: Values that have an asterisk (*) ar e the factory-def ault values .
Item Su b-item Values Descrip tion PAPER PAT H SENSORS Performs a test on each of the product’s sensors to determine if they are working correctly and displays the status of each sensor. PAPER PAT H TEST Tests t he paper-handling features of the product, such as the configuration of t he trays.
Item S ub-item Valu es Description COLOR BAND TEST PRINT TEST PA GE Prints a color band test page that is used to identify arcing in the high- voltage power s upply. COPIES Range is 1 to 30. The default value is 1. Specify how many copies of the internal page are printed.
Interpret control-panel messages Contr ol-pan el mess age ty pes Four ty pes of contr ol-panel m essages can indicate the status o f or probl ems with t he produ ct. Message type Description Status messages S tatus messages reflect the current state of the product.
Description Rec ommended action 11.XX Internal clock error To continue press OK The product real-t ime clock has experienced an error. ● XX = 01; clock battery failed ● XX = 02; real time clock failed Whenever the product is turned off and then turned on again, set the time and date at the control panel.
Description Recommended action 22 EMBEDDED I /O BUFFER OVERFLOW To continue press OK Too much dat a was sent to th e embedded HP Jetd irect pri nt server. Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Description Rec ommended action 49.XX XX ERROR To continue turn off then on A firm wa re er ror ha s oc curr ed. This error can be caused by corrupted print jobs, software applications issues, non- pr.
Description Recommended action 50.3 FUSER ERROR High fuser temperat ure Reinsta ll the f user. Check connec tor J50 between the fuse r and the product. If either is damaged, replace the connector or fuser. See Fuse r on page 85 . If the error persists, replace the low-voltage power supply.
Description Rec ommended action 50.9 FUSER ERR OR High fuser temperature. Reinstall the fuser. Check the connector J5 0 between the fuser and the product. If either is damaged, replace the connector or fuser. See Fuse r on page 85 . If the error persists, replace the low-voltage power supply.
Description Recommended action 56.X ERROR To continue t urn off then on A temporary printing error has occurred (XX = 01; illegal input ). Turn the product off, and then turn the product o n. 57.03 ERROR To continue t urn off then on Cartridge fan (FM2) is defective.
Description Rec ommended action 59.20 ERROR Motor rotation err or. Perform the motor component tests in the DIAGNOSTICS menu. 59.30 ERROR Fuser motor start up error Reconnect the connector J1 3 of the fuser motor and the connector J123 o n the DC controller PCA.
Description Recommended action 59.63 ERROR Yellow image drum motor rotation error Perform the drum-motor s component test in the DIAG NOS TIC S menu. If the m essage persists, replace the yellow dru m motor. See Yellow, magenta, cyan, and black drum motors on page 199 .
Description Rec ommended action 59.F0 ERROR Transfer alienation failure 1. Verify that the ITB is installed. 2. Reconnect the primary-trans fer disengagement sensor J19, and connector J128 on the DC c ontroller PCA . 3. Run the sensor test in the sensor monitor mode to v erify that the pr imary transfer disengagement sensor is functioning properly.
Description Recommended action 60.04 ERROR Tray 4 is not lifting correctly. 1. Reconnect connector J406 on the paper deck controller PCA and the intermediate connector J21. 2. Run the s ensor test in sensor monitor mode to verify that the cassette media stack surfac e sensor is functioning properly.
Description Rec ommended action 68.X PER MANE NT ST ORAG E W RITE F AIL To continue press OK The product NV RAM is failing to wr ite. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. X value s ● 0 = Internal memor y ● 1 = Removable disk Press the OK button t o clear the message.
Description Recommended action Ba d Signa ture Upgrade cancelled The firmware upgrade code does not match the product signature. Download the correct firmware upgrade f ile for this product, and then reinstall the upgrade. See the produ ct user guide for more information.
Description Rec ommended action CARD SLOT DEVIC E FAILURE To clear press OK The specified devic e has failed. Press the OK button to clear. CARD SLOT FILE OPER ATION FAILED To clear press OK A PJL file s ystem command at tempted to perform an illogical oper ation.
Description Recommended action CLOSE LOWER RI GHT DOOR 3 x 500 optional paper feeder only The right door on the optional paper feeder is open. Close the door. If the message appears when the door is closed: 1. Reconnect connec tor J19 of the PD right door switch and connec tor J147 on the controller PCA.
Description Rec ommended action CYAN CARTRIDG E VERY LOW The pr oduct indicates when a sup ply level is very low. Actual pr int cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable.
Description Recommended action EIO I S WRIT E PRO TECTED To clear press OK The file system device is protected and no new files can be written to it. Press the OK button to clear. EIO NOT INITIA LIZED This file-storage component must be initialized before use.
Description Rec ommended action Incorrect The PIN is incorrect. Use the u p arrow an d down arrow buttons to enter the correct PIN. Initia lizin g The product is starting. N o action is necessary. Please wait until the Ready message appears on the display.
Description Recommended action LOAD TRAY 1 [TYPE ] [SIZE] To continue press OK The indicated tray is loaded and configured for a type and size other th an the one specified in the job. 1. If the correct paper is loaded, press the OK button. 2. Otherwise, remove the incorrect paper and load the tray with the specified paper.
Description Rec ommended action LOADING PROGRAM <XX> Do no t powe r off Programs and fonts can be stored on the product’s file system and are loaded into RAM when the product is turned on. The number XX specifies a sequence number indicating the current program being loaded.
Description Recommended action MANUALLY F EED OUTPUT STACK Then press OK to print second side The product has printed the first side of a manual duplex job and is waiting for t he user to insert the output stack to print the second side . 1. Maintaining th e same orientation, remove document from the output bin.
Description Rec ommended action Processing... The product is currently processing a job but is not yet pick ing pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from. No action is necessary.
Description Recommended action REM OVE S HIPPI NG SH EET The transfer unit shipping sheet was not removed bef ore you turned t he product on. 1. Open the right door. 2. Remove the s hipping sheet. 3. Close the r ight door. REPLACE <COL OR> CARTRIDGE The product indicates when a supply level is at its estimated end of life.
Description Rec ommended action REPLACE SUPPLY Printing bl ack only At least one print cartridge has reached the very low con dition and you have s et the COLOR CARTRIDGES items to the PRINT IN BLACK opt ion. The supply lif e remaining is used to determine if a s upply is very low.
Description Recommended action ROM DISK FILE OPERATIO N FAILED To clear press OK A PJL file syst em command atte mpted to perform an illogical ope ration. Press the OK button to clear. RO M DISK FI LE SYSTE M IS FULL To clear press OK A PJL file s ystem command c ould not store something on the file system because the file system was f ull.
Description Rec ommended action SUPP LIES LO W This message appears when at least two supplies ha ve reached the low thre shold. The actual supply life r emaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable.
Description Recommended action TONER COLLECTION UNIT LOW The toner collection unit is almost full. The actual supply life remaining might vary. You do not need to replace the toner collection unit at this time unless print quality is no longer accepta ble.
Description Rec ommended action TRAY <X> [TYPE] [ SIZE] To change size or type press OK To accept settings press This message states the c urrent type and size configuration of the tray. To change size or type press the OK button. To accept settings press the back arro w .
Description Recommended action UNSU PPO RTED D RIV E INST ALLE D A non-supported hard drive has been installed. Turn off the product, remove the hard drive, and then turn on the product. UNSU PPO RTED SU PPL Y IN US E For help press A non-supported supply has been installed.
Description Rec ommended action WAIT FOR PRINTER TO REINITIALIZE This message can appear for a variety of reasons: ● The RAM DI SK settings changed before the product has restarted. ● The product is restarting after c hanging external device modes.
Description Recommended action YELLOW CARTRIDGE VE RY LOW The product indicates when a supply level is very low. Actual print c artridge life might vary. Consider having a replacement print cartridge available to install wh en print quality is no longer acceptable.
Event log messages This secti on describes mess ages that only appea r in the event log . For additiona l numeric mes sages, see the control -panel messa ge section in this manual . See Control- panel mess ages on p age 345 . Print an event log Use the event lo g to help di agnose an d solve prod uct proble ms.
Sample event log Figure 3-56 Sam ple event l og hp color LaserJet CP 4520 Series Event Log P age 1 1 2 3 4 5 6 7 1 Product information 2 Event number 3 Date and tim e 4 Engine cycles 5 Event log code 6 Firm wa re ve rsi on nu mbe r 7 Description of personality Clear th e event log Use the SERVICE menu to cle ar the ev ent log.
Event log me ssage table Event log message Description Comm ents 10.XX.00 Black toner cartridge 10.XX.01 Cyan toner cartridge 10.XX.02 Magenta toner cart ridge 10.XX.03 Yellow toner cartridge 10.XX.04 Drum cartridge 10.XX.05 Black drum cartridge 10.XX.
Event log message Description Comm ents 13.13.00 DUPLEX PA TH, PAPER STOPPED JAM 13.1C.00 FUSER ACCORDION JAM 13.20.00 PRINTER COULD NOT AUTOMA TICALLY EJ ECT PAPER 13.21.00 DOOR OPEN JAM 13.30.00 PAPER FEE D 1, PAPER LA TE JAM 41.XX.00 ● X=11 Yellow laser scanner ● X=12 Magenta laser scanner ● X=13 Cyan laser scanner ● X=14.
Event log message Description Comm ents 54.0B.XX The density sensor is out of range. ● XX = 00 Blac k ● XX = 01 Cyan ● XX = 02 Magenta ● XX = 03 Yellow 54.0C.XX Halftone calibration error. ● XX = 00: Black Dhalf warning ● XX = 01: Cy an Dhalf warning ● XX = 02: M agenta Dhalf warning ● XX = 03: Yellow Dhalf warning 54.
Event log message Description Comm ents 54.1E.XX Halftone calibration error ● XX = 00 B ad internal data ● XX = 01 B ad external data ● XX = 02 M emory allocation ● XX = 03 No def ault tables ● XX = 04 B ad parameters ● XX = 05 Cyan data is out of range.
Event log message Description Comm ents 68 8X05 The permanent storage date does match the engine. Disk error: either the numbe r does not match or the wr ite failed 74.00 New registration roller 8x7345 The disk was successfully cleaned and sanitized. x = slot number 8x7346 The hard disk or compact flash disk cleaning or sa nitizing failed.
Clear paper jams Common causes o f jams The product is jammed. Cause Soluti on The paper does not meet specifications. Use only paper that meets HP s pecifications. See the product user guide. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed.
The pr oduct i s jam med. Cause Soluti on Not all product packing material was removed. Verify that the packing tape, car dboard, and plastic shipping locks have been removed fr om the product. The HP postcard media insert is installed in Tray 2, and you are not printing on 10 x 15 cm (4 x 6 in) paper.
Item Description Item Descri ption X SR7 (PDU) Tray 4 feed sensor F SR6 Delivery tray media full sensor b SR10 (PDU) Tray 5 feed sensor X-1 Registration stop position A SR20 Top-of-Page sensor (TOP) X.
Jam locations Use this illustrat ion to iden tify locatio ns of jams. In addition, instructions appear on the c ontrol panel to direc t you to the l ocation o f jammed paper and h ow to clear it. NOT E: Internal areas of th e product th at might need to be op ened to c lear jams have green handles or green labe ls.
Type of jam Procedure 13.XX.YY JAM IN TRAY 1 See Clear jams in Tray 1 on page 390 . 13.XX.YY JAM IN TRAY 2 See Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 392 . 13.XX.YY JAM IN OPTIONAL TRAYS See Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 392 .
3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it . CAUTION: Do not touc h the rollers on the transfe r roller. Contaminants can affect print quality . 4. If paper is jammed as it enters the outp ut bin, remove the fuse r and gently pull th e paper downward to remove it.
7. Ope n the jam-acce ss door. If paper is jam med inside the fuser, gently pu ll it st raight up t o remov e it. If the p aper tears, remove all paper fragme nts. CAUTION: Ev en if the body of the fuser has cooled , the roller s that are inside could st ill be hot.
Clear jams in the output b in area 1. If paper is vis ible from the output bin, grasp the leading edge and remove it . Clear jams in Tray 1 1. If jammed paper is vis ible in Tray 1, clear the jam by gently pul ling the p aper strai ght out. Pres s the OK button to c lear the mess age.
3. Gen tly pull the paper ou t of the p ick up are a. 4. C lose the right door . ENWW Clear pap er jams 39 1.
Clear jams in Tray 2 or optional Trays 3, 4, or 5 CAUTION: Open ing a tra y when paper is jamme d can caus e the pape r to tear a nd leave pieces of paper in the tr ay, which m ight cause another jam . Be sure t o clear ja ms before o pening th e tray.
Clear jam s in the lower ri ght door (Tray 3, 4, or 5) 1. Ope n the lowe r right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it.
Jam causes and solutions For loca tions o f jam sens ors, see Jam d etecti on on page 55 . Jams in the output bin Table 3-16 C auses and so lutions for d elivery delay j am Cause So luti on The output-bin full sensor flag is damaged. Rep lace the paper delivery assembly.
Cause So luti on The output bin full sensor on the face-down tray has a poor connection. Reconnect c onnector (J47) on the output bin full sensor and (J128) on the D C controller PCA. The output bin full s ensor is defective . Run the manual sensor test to verify the output bin full sensor is functioning properly.
Table 3-20 C auses and sol utions for resid ual medi a jams Cause So luti on The sensor detecting a residual media jam is not working. One of the four sensors is reporting a residual jam. T est each sensor using the manual sensor test. See Manual sensor test (special-mode test) on p age 246 for information.
Cause So lution The pickup so lenoid is defective. Run the solenoid drive test in the actuator drive mode to verify that the pickup solenoid is functio ning properly. If it is not, replace t he tray-pickup drive assembly. See Tray-pickup driv e assembly on page 178 .
Cause So luti on Poor contact of the duplex re-pickup sensor connector Reconnect the intermediate connector (J74) and connector (J145) on the DC controll er PCA. The duplex re-pickup sensor (SR22) is defective. Run the ma nual sensor test t o verify that the dup lex re-pickup s ensor (SR22) is functioning properly.
Cause So luti on The spring of the duplex repickup s ensor lever is unhooked. Check the spring and place it in the correct position. The sensor is located in the right d oor behind the cover close to the eng ine side. The duplex pickup sensor lever is damaged.
Table 3-27 Caus es and solutio ns for picku p stationary jams Cause So luti on Multiple feed of media Replace an y worn or deform ed parts (tray separation pad, tray feed roller, MP tray pickup roller or MP tray s eparation pad). If replacing the MP tray separation pad, you must replace the right door assembly.
Cause So luti on The paper-feeder p ickup solenoid is defect ive. Run the solenoid dr ive test in the actuator drive mode to verify that the paper- feeder pickup solenoid is functioning proper ly. If it is not, replace the pickup assembly of t he specific tray.
Change jam recovery This produ ct provides a jam re covery featur e that reprint s jammed pages. The followin g options are avail able: ● AUTO — The product attem pts to repr int jammed pages wh en enough mem ory is av ailable. T his is the de fault settin g.
Solve pa per-handl ing proble ms Product feeds multiple sheets Product feeds multiple sheets Cause Soluti on The input tray is overfilled. Open the tray and verif y that the paper stack is below the maximum stack height mark. Remove exces s paper from the input tray.
Product pulls from incorrect tray Cause Soluti on The paper size is not configured correctly for the input tray. Print a config uration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper .
Paper does not feed from Tray 2, 3, 4, or 5 Cause Soluti on None of the optional trays appear as input tray options. The optional trays only display as available if they are installed. Verify that any opt ional trays are corre ctly installed. Verify that the printer driver h as been configured to recognize the optional trays.
Envel opes ja m or wi ll not feed i n the prod uct Cause Soluti on Envelopes are se aling because the moisture content is to o high. Try using different env elopes. Store envelopes in a controlled environment. Envelope orientation is incorrect. Verify that the envelope is loaded c orrectly.
Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Soluti on The product model does not support automatic 2-sided printing. The HP Color LaserJet CP4525 and HP Color LaserJ et CP4525n models do not support automatic 2-sided printing.
Use ma nual prin t modes Try the fol lowing multi-p urpose (MP) modes to see if they so lve the image-q uality pro blems. Thes e options can be found in the ADJUST P APER TY PES and OPTIMIZE submenu s under the PRINT QUALITY menu on the contr ol panel.
FUSER TEMP MODE If you are seeing a faint image of the page repeated at the bottom of the page or on the following page, first make sure the Paper Type and Print Mode settings ar e correct for the type of paper you are using. If y ou continue t o see ghost images on your print jobs, set the Fuser Temp feature to one of the Alternate settings .
Solve i mage-quality problems This se ction hel ps you defi ne print-q uality problem s and wh at to do t o correct t hem. Ofte n print-qu ality proble ms can be hand led easil y by making sur e that the produ ct is main tained, using paper that meets HP speci fications, or runni ng a cleaning page .
Probl em Sampl e Cause Solu tion The page is all blac k or a solid color . Poor contact exists in the primary char ging bias or developing bias contac ts between the print cartridge and the p roduct. Clean each contact of the color that produces the all black or solid color.
Probl em Sampl e Cause Soluti on Vertical white lines appear in a particular col or. The laser beam window is dirty. Clean the window and remove any foreign substances . Scratches are present on the circumference o f the developing cylinder or photosensitive drum.
Probl em Sampl e Cause Solu tion Image in a particular color does not print in t he correct color. Poor contact exists in the primary char ging bias or developing bias contac ts between the print cartridge and the p roduct. Clean each contact of the color that produces the missing color.
Probl em Sampl e Cause Soluti on Some color is misregistered. The product is inc orrectly calibrated. Calibrate the product . The ITB unit is defective. If the ITB does not rotate s moothly or a cleaning malfunction occur s (ITB is dirty), replace the ITB.
Probl em Sampl e Cause Solu tion The printed page contains wrinkles or creases. The roller or media feed guide is dirty. Clean any dirty components. A feed ro ller is deformed or has deteriora ted. Replace any deforme d or deteriorated ro llers. The paper feed guide is damaged.
Clean the prod uct Over time, par ticles of toner and paper accumulat e inside the produ ct. This can cause print-quali ty proble ms during printi ng. Cleaning the pr oduct eliminat es or reduces these problems.
Solve pe rformance problems Proble m Cause Soluti on Pages print but a re totally blank. The document might contain blank pages. Check the document that you are printing to see if cont ent appears on all of the pages. The product might be malfunctioning.
Solve c onnecti vity p roblems Solve direct-connect problems If you have con nected the product directly to a computer, ch eck the cable. ● Verify that the cable is connected to the comp uter and to the product. ● Verify that the cable is not longer than 2 meters (6 feet).
Check your sys tem for proper net work oper ating system se tup. 8. Is your pro tocol enabled? Check the st atus of your p rotocol on the C onfiguration p age. You can also use the emb edded Web server to check the status o f other pr otocols. S ee the prod uct user guide.
Servic e mode functi ons Service menu The SERVI CE menu is PIN-prote cted for added secur ity. Only author ized service peo ple have acces s to the SE RVICE menu. When yo u sel ect SERVICE from the lis t of menu s, the prod uct prom pts you to enter an ei ght-digit PIN num ber.
REFURBISH PA GE COUNT The num ber of pages a produ ct is set to print when it is refurbished. The count is ke pt for legal purposes. If it become s necessary to refurbish a product, you must be able to set the page count so that it represents the age of the print engine when it was refurbished.
SERVIC E ID Use this item to show the date t hat the product was first used on the control panel. This eliminates the need for users to keep paper receipts for proof of warranty. Restore the servi ce ID If you replace the f ormatter, the date is lost.
Product resets Restore factory-set defaults The RESETS me nu allows y ou to re set factory settings, a nd disable or enable s leep mode. To display: Press t he Home button , select the CONF IGUR E D EVI CE menu, an d then selec t the RESE TS menu. Select RESTOR E FACTORY SE TTINGS from the su bmenu, and th en press t he OK button.
Prod uct cold r eset Before beginning , print a confi guration page and supplies status page. Use these pages to veri fy resets have occurred. 1. Press the Hom e button. 2. Press the dow n arrow to highl ight the CONF IGUR E D EVIC E menu, and then press th e OK button.
4 Parts and diagrams ● Order pa rts, access ories, and sup plies ● Part nu mbers ● Screws ● How to use the parts li sts and diagrams ● External covers , panels, and doo rs ● Right doo r as.
Order par ts, accessories , and supp lies You ca n obtain the following items dir ectly from HP: ● Replacement parts: To ord er replacement parts in the U.S., go to www.hp.c om/ go/hpparts / . Outside the United States, ord er parts b y contactin g your l ocal aut horized HP service cen ter.
Part numbers The fol lowing list of acc essories wa s current at the tim e of printin g. Ordering info rmation and ava ilability of the a ccessories might chang e during the life of the product.
Customer self repair (CSR) parts Produc t name Produc t number Part number Self-repair level Formatter assembly kit CC493-6 9001 1A HP postcard media insert replacement CC497-67902 1A Feed and separat.
Uni que com pon ent s Use the followin g tables as a quick r eference to identify component p art numbers by prod uct voltage , or functi on (simplex or dup lex).
Screws NOT E: The scre w illust rations in the fol lowing ta ble are for reference only. Sc rews mi ght vary in size and appear ance from those sho wn in this table.
How to u se the p arts list s and di agra ms The fi gures in t his chapter s how the m ajor subas semblies i n the produc t and their component parts. A parts list tabl e follows e ach explode d view assem bly diagra m. Each table lists the item n umber, the associat ed part num ber, and the des cription of e ach part.
External cov ers, pane ls, and doors Figure 4-1 External covers, p anels, a nd doors Front door assembly See Figure 4-3 Right door assembly See Figure 4-2 1 2 3 4 5 6 7 8 9 10 11 12 14 13 15 15 16 16 .
Table 4-5 Ex ternal covers, panels, a nd doors; Ref Description Part number Qty 1 Grip, left front RC2-4268-000CN 1 2 Grip, left rear RC2-4269-000CN 1 3 Cover, left upper RC2-427 0-000CN 1 4 Cover, ri.
Right door a ssembly Figure 4-2 Right do or assembly 2 1 3 *A01 *A02 *A03 *A04 *A05 *A06 *A06 *A06 *A06 *A06 *A07 *A08 *A09 *A09 434 C hapter 4 Parts and diagr ams ENWW.
Table 4-6 Right door assemb ly Ref Description Part number Qty 1 Right door assembly RM1-5509-000CN 1 3 Cover, M.P. crossm ember R RC2-4747-000CN 1 ENWW Right d oor assem bly 435.
Front door a ssembly Figure 4-3 Front do or assemb ly 1 *A01 *A01 *A02 *A19 *A03 *A05 *A06 *A07 *A07 *A08 *A09 *A10 *A1 1 *A12 *A13 *A14 *A15 *A16 *A17 *A17 *A18 *A18 *A18 436 C hapter 4 Parts and dia.
Table 4-7 Fr ont door assemb ly Ref Description Part number Qty 1 Front door assembly RM1-5506-000C N 1 ENWW Front door assem bly 437.
Intern al co mponents Internal components (1 of 7) Figure 4-4 Internal co mponents 1 o f 7 DUPLEX MODEL (FM3) (J62) (SR5) (J48) SIMPLEX MODEL 1 22 3 4 5 6 7 9 9 8 438 C hapter 4 Parts and diagr ams EN.
Table 4-8 Inter nal componen ts (1 of 7) Ref Description Part number Qty 1 Paper delivery f an assembly RM1-5501-000C N 1 2 Guide, paper feed, simplex RC2-456 6-000CN 1 2 Duplexing guide assembly, dup.
Internal components (2 of 7) Figure 4-5 Internal co mponents 2 o f 7 A A PCA See Figure 4-18 PCA See Figure 4-18 (J1) (J68) (J2) (J3) (J4) 1 2 3 5 6 7 8 10 11 12 13 14 15 16 16 17 18 19 20 21 22 23 24.
Table 4-9 Inter nal componen ts (2 of 7) Ref Description Part number Qty 1 Bushing RC2-9719-000CN 4 3 Lever, CR G. lock RC2-3986-000CN 4 4 Tray, waste toner catch RC2-4218-000CN 1 5 Spring, torsion RU.
Internal components (3 of 7) Figure 4-6 Internal co mponents 3 o f 7 Tr a y See Figure 4-1 1 (SW2) (FT1) (SW5) (J45) (SW3) (J84) (SW1) (FT2) (SR7) (J46) (J60) (J66) (J82) 1 2 3 4 5 6 8 10 11 12 13 14 .
Table 4-10 In ternal compone nts (3 of 7) Ref Description Part number Qty 1 Hinge, front door RC2-4291-000CN 1 2 Hinge, front door RC2-4292-000CN 1 3 Cover RC2-430 8-000CN 1 5 Lever, shutter RC2-4415-.
Internal components (4 of 7) Figure 4-7 Internal co mponents 4 o f 7 Paper delivery assembly See Figure 4-16 Fuser assembly See Figure 4-17 (FM2) (J65) (SR9) (J19) (SR6) (J47) (J78) (J63) 1 2 3 4 5 6 .
Table 4-11 In ternal compone nts (4 of 7) Ref Description Part number Qty 4 Spring, tension RU6-2235-000CN 4 5 Spring, tension RU6-2376-000CN 1 6 Cartridge fan assembly RM1-5499-000CN 1 8 Waste toner motor assembly RM1-5605-000C N 1 9 Laser scanner kit (includes inst ructions and one scanner assy.
Internal components (5 of 7) Figure 4-8 Internal co mponents 5 o f 7 Right door assembly See Figure 4-2 Registration assembly See Figure 4-14 Secondary transfer assembly See Figure 4-15 Paper pickup a.
Table 4-12 In ternal compone nts (5 of 7) Ref Description Part number Qty 2 Cover, inner RC2-3981-000CN 1 3 Shaft support (included in secondary transfer kit; se e Figure 4– 15) RC2-4162-000CN 1 4 S.
Internal components (6 of 7) Figure 4-9 Internal co mponents 6 o f 7 DUPLEX MODEL SIMPLEX MODEL DUPLEX MODEL (J79) (FM4) (J39) (M1 1) (J37) (M13) (J14) (M1) (J38) (M10) (J13) (M2) (J13) (M2) (J69) (SL.
Table 4-13 In ternal compone nts 6 of 7 Ref Description Part number Qty 3 Duplexing drive assembly RM1-5546-000CN 1 5 Spring, tension RU6-2468-000CN 1 6A Cartridge fan RK2-2418-000CN 1 7 Flexible flat.
Internal components (7 of 7) Figure 4-10 Internal c omponents 7 of 7 A A PCA See Figure 4-18 PCA See Figure 4-18 PCA See Figure 4-18 PCA See Figure 4-18 (J130) (J145) (J131) (J148) (J74) (J83) (J77) (.
Table 4-14 In ternal compone nts 7 of 7 Ref Description Part number Qty 4 Fan RK2-2577-000CN 1 5 Cable, flexible f lat, H.V.T. RK2-2603-000CN 1 7 Contact assembly RM1-5502-000CN 1 8 Fan cable assembly RM1-5821-000CN 1 9 H.
Cassettes 2-5 Figure 4-11 Cassettes 2-5 *A02 *A05 *A05 *A03 *A15 *A25 *A17 *A09 *A12 *A09 * A19 *A23 *A1 1 *A20 *A16 *A08 *A07 *A18 *A22 *A24 *A06 *A13 *A21 *A26 *A27 *A04 *A25 *A09 *A17 *A09 *A10 *A0.
Table 4-15 Cassette Ref Description Part number Qty 1 Cassette RM1-5928-000CN 1 ENWW Intern al component s 453.
Paper pickup assembly Figure 4-12 Paper pickup as sembly (SL4) (J59) (J58) 1 2 2 3 3 *A01 *A02 *A03 *A04 *A05 *A06 *A07 *A08 *A09 *A10 *A1 1 *A12 *A13 *A14 *A15 *A15 *A17 *A28 *A18 *A19 *A20 *A22 *A21.
Table 4-16 Pap er pickup assembly Ref Description Part number Qty 1 Roller, paper pickup RL1-2099-000CN 1 2 Paper feed roller RM1-0037-020C N 2 3 Paper pickup as sembly RM1-5919-000CN 1 ENWW Intern al.
Tray 1 paper pickup assembly Figure 4-13 Tray 1 paper pic kup assembly (SL3) (J52) (J75) (J22) (J22) (SR8) 1 2 *A01 *A01 *A02 *A03 *A04 *A05 *A06 *A07 *A28 *A08 *A10 *A1 1 *A12 *A13 *A14 *A15 *A20 *A2.
Table 4-17 Tr ay 1 paper pickup asse mbly Ref Description Part number Qty 1 Pickup roller (Tray 1) kit (includes instructions) CC493–679 06 1 2 Separation pad (Tray 1) RL1-1937-000CN 1 ENWW Intern a.
Registration assembly Figure 4-14 Regist ration a ssembly (J53) (J23) (J27) (J74) (J77) (J21) (J20) DUPLEX MODEL SIMPLEX MODEL (J53) (CL1) 1 *A13 *A01 *A02 *A03 *A04 *A05 *A05 *A05 *A05 *A06 *A07 *A08.
Table 4-18 Registration ass embly Ref Description Part number Qty 1 Registration assembly kit, simplex (inc ludes instructions) CC493-67916 1 1 Registration assembly kit, duple x (includes instruction.
Secondary transfer assembly Figure 4-15 Seco ndary tran sfer asse mbly DUPLEX MODEL DUPLEX MODEL DUPLEX MODEL 1 2 *A23 *A08 *A03 *A15 *A16 *A17 *A18 *A21 *A14 *A04 *A20 *A05 *A12 *A13 *A07 *A06 *A01 *.
Table 4-19 Secondary Tr ansfer as sembly Ref Description Part number Qty 1 Secondary transfer roller assembly kit (includes instructions) CC493-67908 1 2 Secondary transfer assembly, duplex kit (inclu.
Delivery assembly Figure 4-16 De livery ass embly DUPLEX MODEL DUPLEX MODEL 1 *A10 *A1 1 *A23 *A07 *A06 *A27 *A26 *A13 *A16 *A24 *A22 *A09 *A05 *A02 *A03 *A07 *A16 *A08 *A21 *A27 *A19 *A27 *A17 *A20 *.
Table 4-20 D elivery assembly Ref Description Part number Qty 1 Simplex delivery assembly kit CC493-67918 1 1 Duplex delivery assembly kit CC493-67919 1 ENWW Intern al component s 463.
Fuser assembly Figure 4-17 Fuser as sembly 1 464 C hapter 4 Parts and diagr ams ENWW.
Table 4-21 F user assemb ly Ref Description Part number Qty 1 Fuser 110 V assembly kit (i ncludes instructions) CC493-6 7911 1 1 Fuser 220 V assembly kit (i ncludes instructions) CC493-6 7912 1 ENWW I.
PCAs Figure 4-18 PCAs 1 2 3 4 7 7 7 7 9 6 8 466 C hapter 4 Parts and diagr ams ENWW.
Table 4-22 PCAs Ref Description Part number Qty 1 DC controller P CA assembly RM1-5758-000CN 1 2 Low voltage power supply PCA assembly, 110V RM1-5763-000CN 1 2 Low voltage power supply PCA assembly, 2.
Assesso ries Paper feeders Figure 4-19 Paper feeders 1x500 3x500 Cassette 3 Cassette 3 Cassette 4 Cassette 5 468 C hapter 4 Parts and diagr ams ENWW.
Table 4-23 Paper feeders Ref Description Part number Qty NA Cassette RM1-5928-000CN NA ENWW Ass essor ies 469.
Paper feeder external covers, panels, and do ors Figure 4-20 Paper feeder e xternal co vers, p anels, a nd doors 3x500 1x500 1x500 1 2 3 4 5 6 7 8 8 9 10 11 12 13 13 17 16 15 15 14 *A01 *A01 *A03 *A01.
Table 4-24 Paper feeder exte rnal covers, panels, a nd doors Ref Description Part number Qty 4 Cover, rear low er RC2-5378-000CN 1 5 Cover, rear RC2-5379-000CN 1 7 Cover, left RC2-5393-000CN 1 8 Cover.
1 X 500 paper feeder main bod y Figure 4-21 1 X 500 paper feeder main b ody (J410) (J10) (J15) (J14) (M2) Cassette See Figure 4-1 1 (J408) (J409) (J407) (J18) (J14) (J15) (J13) (J17) (J1 1) 1 2 5 6 7 .
Table 4-25 1 X 500 paper feeder main body Ref Description Part number Qty 3 Lifter base a ssembly RM1-5913-000C N 1 4 Lifter assem bly RM1- 5914-000CN 1 7 Paper pickup driv e assembly, 1x5 00 RM1-5934.
3 X 500 paper feeder main bod y Figure 4-22 3 X 500 paper feeder main b ody (J410) (J10) (J402) (J403) (J35) (J34) (J32) (J30) (J31) (J21) (J406) (J405) (J25) (J15) (J24) (J34) (J24) (J22) (J20) Casse.
Table 4-26 3 X 500 paper feeder main body Ref Description Part number Qty 2 Lifter base a ssembly RM1-5913-000C N 1 3 Lifter assem bly RM1- 5914-000CN 1 6 Paper pickup driv e assembly 3x500 RM1-5935-0.
Alphab etic al par ts list Table 4-27 A lphabetical p arts list Description Part number Ta ble a nd page Arm, door link support ing, right RC2 -4055-000CN Internal components ( 5 of 7) on page 447 Bus.
Description Part n umbe r Table and page Cover, inner RM1-5520-000CN External covers, panels, and doors; on page 433 Cover, inner RC2-3981-000CN Internal components (5 of 7) on page 447 Cover, left RC.
Description Part number Ta ble a nd page Density detect assembly RM1-5641-000CN Internal components ( 5 of 7) on page 447 Developing disengaging motor RK 2-2415-000CN Internal components 6 of 7 on pag.
Description Part n umbe r Table and page Fuser drive assembly, simplex RM1-6702 -000CN Internal components 6 of 7 on page 449 Grip , left fron t RC2-4268-000CN Externa l covers, panels, and doors; on .
Description Part number Ta ble a nd page Lever, shutter RC2-4415-000 CN Internal components (3 of 7 ) on page 443 Lifter assembly RM1-5914-000CN Internal components 6 of 7 on page 449 Lifter assembly .
Description Part n umbe r Table and page Photo interrupter WG8-569 6-000CN Internal com ponents (3 of 7) on page 443 Photo interrupter WG8-569 6-000CN Internal com ponents (4 of 7) on page 445 Photo i.
Description Part number Ta ble a nd page Shutter arm assembly RM1-5585-000CN Internal components (2 of 7) on page 441 Shutter arm assembly RM1-5586-000CN Internal components (2 of 7) on page 441 Shutt.
Description Part n umbe r Table and page Upper main cable assembly RM 1-5800-000CN Internal components 7 of 7 on page 451 Waste toner collection kit (includes instructions and wipe) CC493-67913 Intern.
Numerical par ts list Table 4-28 N umerical parts list Part number Description Ta ble an d pa ge CC493-67901 Secondary trans fer assembly, duplex kit (includes shaft-support clip; # 3 F igure 4–8) S.
Part num ber Descripti on Table and page RC2-4218-000CN Tray, waste toner catch Internal components (2 of 7) on page 441 RC2-4268-000CN Gr ip, left front Externa l covers, panels, and doors; on page 4.
Part number Description Ta ble an d pa ge RC2-4741-000CN Guide, cassette option I nternal comp onents (5 of 7) on page 447 RC2-4747-000CN Cover, M.P . crossmember R Right door assembly on page 435 RC2.
Part num ber Descripti on Table and page RK2-2604-000CN Flat flexible cable (DCC to HVPS lowe r) Internal components 6 of 7 on page 449 RL1-1937-000CN S eparation pad (Tray 1) Tray 1 paper pickup asse.
Part number Description Ta ble an d pa ge RM1-5520-000CN C over, inner External covers, panels, and doors; on page 433 RM1-5521-000CN Main DC motor asse mbly Internal components 6 of 7 on page 449 RM1.
Part num ber Descripti on Table and page RM1-5781-000CN H igh voltage power supply, upper PC As on page 467 RM1-5786-000CN C ontrol-panel assembly Externa l covers, panels, and doors; on page 433 RM1-.
Part number Description Ta ble an d pa ge RM1-5928-000CN C assette Paper feeders on page 469 RM1-5929-000CN P aper pickup assembly 1 X 500 paper feeder main body on page 473 RM1-5929-000CN P aper pick.
Part num ber Descripti on Table and page WC2-5637-000CN Switch, push Internal com ponents 7 of 7 on page 451 WC4-5303-000CN Switch Internal components ( 3 of 7) on page 443 WG8-5696-000CN P hoto inter.
492 C hapter 4 Parts and diagr ams ENWW.
A Service and support ● Hewlett -Packard limited wa rranty st atement ● HP's Premi um Protect ion Warranty: Laser Jet print cartr idge limited wa rranty st atement ● HP Color Lase rJet Fuse.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh One-year on-site warranty HP war rants to y ou, the .
HP's Premi um Pr otec tion W arran ty: La ser Jet prin t cartridge limited wa rranty statement This HP product is warranted to be fr ee from defec ts in mater ials and workmansh ip.
HP Color La serJet Fuser Kit L imited Warr anty Statement This HP product is warranted to be fre e from defec ts in m aterials and w orkmanship until t he printer provi des a low-life indicat or on the contr ol panel.
End User Li cens e Agreem ent PLEASE REA D CAREFULLY BEFORE USING THIS SOFT WARE PR ODUCT: This E nd-User License Agreem ent (“EULA” ) is a c ontract betw een (a) y ou (eithe r an indiv idual or the entity y ou repres ent) and (b) Hewl ett-Packard C ompany (“HP”) that governs you r use of the software pro duct (“Softwa re”).
Software wi ll agree t o this EULA. Up on transfer of the HP Softw are, your licen se is auto matically termin ated. b. Re stricti ons . You may no t rent, leas e or lend the HP Soft ware or U se th e HP S oftw are fo r co mmerci al timesha ring or bureau use.
Cust omer self -repa ir war ranty se rvice HP produc ts are designed with many Customer Self Repa ir (CSR) parts to minimize repai r time and allow fo r greater fle xibility in performing d efective part s replacement.
Customer supp ort Get telephone support, free during your warranty period, for your country/region Have the pr oduct name, serial num ber, date of purchase , and problem description read y. Country/region phone num bers are on the flyer t hat was in the box with your product or at www.
B Product specifications ● Physic al specifica tions ● Perfo rmance spec ifications ● Electri cal specifi cations ● Acousti c specific ations ● Env iro nment al sp ecif icat ions ● Skew sp.
Physical sp ecifications Table B-1 Product d imensions Produc t Height Depth Width Weight HP Color LaserJet CP4025n 420 mm (16.5 in) 522 mm (20.6 in) 540 mm ( 21.3 in) 38.5 kg (84. 6 lb) HP Color LaserJet CP4025dn 420 mm (16.5 in) 522 mm (20.6 in) 540 mm ( 21.
Table B-3 Power requirements Specification 110-volt model s 220-volt mod els Power requirements 100 to 127 volts (± 10%) 50/60 Hz (± 2 Hz) 220 to 240 volts (± 10%) 50/60 Hz ( ± 2 Hz) Rated current 8.
Skew spec ifications Table B-6 Media registration and image placement accuracy Cut sheet simplex and automatic duplex 1 Envelopes and postcards Skew - vert ical ≤ 1. 5 mm / 260 mm 2 ≤ 3.3 mm / 220 mm First line / leading edge pos ition 5.0 mm ± 2.
C R egulatory information ● FCC regul ations ● Environ mental pro duct stewards hip program ● Decl ara tion of Conf ormi ty ● Safety stateme nts ENWW 505.
FCC regulations This equ ipment has been tested and found to comply wi th the limits for a Class A digital d evice, pursua nt to Part 15 of the FCC rules. These li mits are designed to pr ovide reason able protectio n against harmfu l interfe rence in a residen tial instal lation.
Environm ental product stewar dship program Protecting the enviro nment Hewlett- Packard C ompany is committed to providing quality products in an env ironmental ly sound manner . This produc t has been designed with several attributes to m inimize im pacts on our environme nt.
Return and recycling instru ctions Unit ed States an d Puerto Rico The en closed l abel in th e HP Lase rJet toner cartrid ge box is fo r the re turn and rec ycling of o ne or more HP Laser Jet print cartridge s after use. Pleas e follow the app licable instruc tions belo w.
Material restrictions This HP prod uct does not conta in added mercury . This HP product contains a ba ttery that might requ ire special handling at end-of- life.
Material Safety Data Sheet (MSDS) Materi al Safety Data S heets (MSDS) for supplie s containing chem ical substan ces (for exampl e, toner) can be o btained by a ccessing the HP Web site at www.hp.co m/ go/ msds or www.hp.com/ hpi nfo/ commu nity/environmen t/productinfo/s afety .
Declarati on of Conformity Declaration of Conformity according to ISO/ IEC 17050–1 and EN 1 7050–1, DoC#: BOISB-0806-00- rel.1.0 Manufact urer's Name: Hewlett- Packard Company Manufacturer&ap.
Safety statement s Laser safety The Center for Devices and Radiologica l Health (CDRH) of t he U.S. Food and Drug Adminis tration has implem ented regulatio ns for laser produ cts manufactured since August 1, 19 76. Compliance is mand atory for pro ducts mark eted in the United Stat es.
EMC statement (China) EMC statement (Korea) EMI statement (Taiw an) Laser statement for Finland Luokan 1 lase rlaite Klass 1 Laser Appar at HP Col or LaserJ et CP4025n, CP 4025dn, C P4525n, CP4 525dn, CP 4525xh, las erkirjoitin on käyttäj än kannal ta turvalline n luokan 1 laserl aite.
Mikäli kirjoitt imen suoja kotelo ava taan, olet al ttiina näky mättömällel asersäte ilylle laitt een olless a toiminn assa. Älä katso sä teeseen. VARNING ! Om laserpr interns skydds hölje öppnas då ap paraten är i funk tion, utsättas anv ändaren för osy nlig laser strålning.
Index Symbols/Numeri cs 500-she et paper and heav y media tra y specif ications, phy sical 50 1 A AC to DC conversi on 12 access ories ordering 426 part numbers 427 scre ws 43 0 access ories ins talle.
PCA l ocatio ns xxvii i pickup, fee d, and delivery 37 print c artridg e 28 protection for 13, 1 5 configur ation page 242 configur ation pages informat ion 311 pri nti ng 307 configur e device menu 3.
drive c ircuit power-s upply frequ ency range 17 drum cl eaning 28 duplex p rinting (do uble-sided) Show Me Ho w menu 31 4 duplexe r specif ications, phy sical 50 1 duplexi ng unit componen ts 52 dupl.
I I/O (inpu t/output) menu 33 4 I/O menu 334 image p lacement a ccuracy xi x image quality issues ex ample s and soluti ons 239 image sta bilization c ontrols 35 image-fo rmation proce ss developm ent.
main -drive assem bly remo ving 20 3 manage sup plies menu 318 manual p rint mo des 408 material restrictions 5 09 Material Safe ty Data Sheet (MSDS) 5 10 media Show Me Ho w menu 31 4 media re gistrat.
lifter-d rive ass embly, removi ng 230 motor c ontrol 5 9 mu ltif eed pr even tion 43 optional 1 x 500-sh eet 57 optional 3 x 500-sh eet 57 paper d etection 4 7 pickup and fee d operation 60 pick up a.
Q qualit y. See print quality R recycli ng HP printi ng supplies returns a nd envi ronmental pr ogram 5 08 reform at product hard disk 423 registr ation asse mbly remo ving 12 8 registr ation roll er .
secu rity settin gs 334 security setti ngs information 309 secu rity s lot lo cating 280 sensor tests man ual 5V laser and 24V interloc k and logic sw itches 2 67 developer alienation s ensor (I) 252 .
TCP/IP settings 334 tech nical suppo rt online 500 temp erat ure control for fuser 15 thresholds fo r fuser compon ents 15, 16 val ues, prin ted 3 05 temperat ure requir ements 503 tests color band 31.
Material Sa fety Data Sh eet (MSDS) 5 10 ordering supplies 4 26 white spots , troubleshoo ting 411 wrinkl es, troub leshooting 4 15 524 I ndex ENWW.
.
© 20 1 0 Hewlett-P ackar d De velopment C ompan y , L.P . www .hp.com *CC489-90936* *CC489-90936* CC489-9093 6.
Een belangrijk punt na aankoop van elk apparaat HP Color LaserJet CP4025 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen HP Color LaserJet CP4025 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens HP Color LaserJet CP4025 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding HP Color LaserJet CP4025 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over HP Color LaserJet CP4025 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van HP Color LaserJet CP4025 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de HP Color LaserJet CP4025 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met HP Color LaserJet CP4025 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
