Gebruiksaanwijzing /service van het product PHOTOSMART PREMIUM C309 van de fabrikant HP
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HP Pho to sm ar t Pr e mium C3 0 9 s er i e s W indo w s H e lp.
HP Photosmart Premium C309 series.
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Contents 1 HP Photosmart Prem ium C309 s eries Help ............................ ............................. ............... ...3 2 Get to k now the HP Photosmart Printer parts......................... ................................. .............
Errors............ ................... ...................... ................... ..................... ................... ......... . ..............96 14 Technical information Notice....... ............. ............ ............ ............... ...
1 HP Photosmart Premium C309 series Help For information a bout the HP Phot osmart, see: •“ Get to know the H P Photosmart” o n page 5 •“ How do I?” on page 9 •“ Print” on page 19 .
Chapter 1 4 HP Photosmart Premium C309 series Help HP Pho tosmart Pre mium C309 series Help.
2 Get to know the HP Photosmart • Printer parts • Control pane l features Printer parts • Front view of the pr inter Get to know the HP Photosmart 5 Get to know t he HP Photosmart.
18 1 Lid 2 Glass 3 Color gra phics display (a lso refe rred to as th e dis play) 4 Memory Card slots LED 5 Memory Card slot for Sec ure Digital and x D cards 6 Memory Card slot for Memory Stick cards 7 Front USB port for your PictBrid ge-compatible digital camera and other storage devices.
25 24 21 19 20 19 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection (Use only with the power adapter supplied by HP.
Control panel features Figure 2-1 Contro l pane l feature s 1 Home : Returns to the Homescreen (the default screen when you turn on the product). 2 Directional keys : Allow you to navigate thr ough photos and menu options. Touch the right arrow button to access the secon dary Home screen.
3 How do I? This section cont ains links to commonly pe rformed tasks, such as printing ph otos, scanning, an d making copies. • “ Print photos from a memory card or USB storage device” on page .
Chapter 3 10 How do I? How do I?.
4 Paper basics You can load many dif ferent types and si zes of paper in the HP Photosmart, including letter or A4 paper, phot o paper, transpa rencies, and e nvelopes.
NOTE: At this ti me, some p ortion s of the HP Web site are avail able in Engli sh only. Recommended papers for printing If you want t he best print quali ty, HP recommends u sing HP papers that are specifically designed for t he type of pro ject you are pri nting.
HP Iron-On T ransfers HP Iron-on Transfers (for color fabrics or for light o r white fabrics ) are the idea l solution for creating custo m T-shirts from your di gital photos. HP Premiu m Inkjet Tran sparency Film HP Premium In kjet Transparency Film makes your color presen tations vivid and even more impressive.
b . Load paper. Insert stack of ph oto paper into pho to tray with short edge forward a nd print side down. Slide stack of paper f orward until i t stops. NOTE: If the photo pa per you are using has perforat ed tabs, load p hoto paper so that tabs are c loses t to you.
Load A4 or 8.5 x 11 i nch paper a . Raise output tray. Raise and ho ld output tra y in open po sition. Slide paper-w idth guide outwards. Remove all pa per from the m ain input tray. b . Load paper. Insert stack of paper into mai n input tray with sho rt edge forward and print side down.
NOTE: When you use legal-size paper, leave the paper catch closed. Load en velopes a . Raise ou tput tray. Raise and hol d output tray in open posit ion. Slide paper-widt h guide outwards. Remove all pape r from the main in put tray. b . Load envelopes.
c . Lower output tray. 2. View the animation for this to pic. Related topics “ Informat ion on pape r” on page 17 Information on paper The HP Photosma rt is designed to work wel l with most paper t ypes. Test a variety of paper types before buying a large qua ntity.
Chapter 4 18 Paper basics Paper basics.
5P r i n t “ Print documents” on page 19 “ Print photos” on page 20 “ Print a creative project” on page 28 “ Print a Web pag e” on page 32 “ Print forms and templates (Q uick Forms).
5. Select th e approp riate optio ns for your prin t job by usi ng the feature s availa ble in the Advanced , Printing Shortcuts , Features , and Co lor tabs. TIP: You can easi ly select the ap propriate optio ns for your print job by choosi ng one of the pred efined print task s on the Printing Shortcuts tab.
9. (Optional) Select t he Borderle ss printi ng check box if it is not already checke d. If the bord erless paper size and paper type are not compat ible, the product software displays an alert and allows you to se lect a different typ e or size.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter optional), Memory Stick Pro-H G Duo (adapter optional), or Memory Stick Micro (ada.
b . Insert memo ry device. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter option al), Memory Stick Pro-HG Du o (adapter optional.
T o u c h 8.5 x 11 . T o u c h Back . e . Print photo. T o u c h Print . Print multiple photos on full-size paper a . Load paper. Load full -size paper i n the main in put tray.
Touch photo you w ant to print. Touch photo to se lect it. Touch up arrow to i ncrease number of copies. d . Change p age layout. Touch Print to preview print job. Touch Options to change print settings. Touch Layout . Touch 4x6 on 8.
Touch pho to to select it. Touch up a rrow to increase numbe r of copies. e . Print photo. T o u c h Print to preview print job. T o u c h Print . Print single photo on ful l-size paper a . Set up In ternet conn ection . Make sure that the HP Photosmart is conn ected to a network that h as Internet access.
Print multiple photos on ful l-size paper a . Set up Intern et connection . Make sure that the HP Photo smart is connecte d to a network that ha s Internet access. b . Load paper. Load full-size paper in the main input tray . c . Log in to Snapfish.
Print a creative project 1. Do one of t he follow ing: Print album page s a . Load paper. Load up to 13 x 18 cm (5 x 7 i nch) photo paper in photo tray or full-size pho to paper in main input tray.
Touch Yes for cover page. Touch up arrow to i ncrease number o f album pages. e . Print photo. Touch Done to preview p rint jo b. Touch Print . Print panoramic ph otos a . Load paper. Load 10 x 30 cm (4 x 12 inch) panora ma paper in the main input tray.
T o u c h Panorama Prints . Selec t source. d . Select photo . Touch le ft or right arrow t o scroll through p hotos. Touch pho to to select it. Touch up a rrow to increase numbe r of copies. e . Print photo. T o u c h Done to preview print j ob.
d . Select p hoto. Touch left or right arrow to scroll thro ugh photos. Touch photo to se lect it. Touch up arrow to i ncrease number of copies. e . Print photo. Touch Done to preview p rint jo b. Touch Print . Print passport photos a .
d . Select photo . Touch le ft or right arrow t o scroll through p hotos. Touch pho to to select it. Touch up a rrow to increase numbe r of copies. e . Print photo. T o u c h Done to preview print j ob. T o u c h Print . 2. View the anima tion for this topic.
To print forms fr om the control panel 1. Make sure you have pa per loaded in the input tray . 2. On the Home Screen, tou ch the right arrow to view more options. 3. Touch Quick Form s . 4. Touch the up or down arrow to scroll thro ugh the forms and tem plates.
View the print resolution The printer sof tware displays the print resolution in dots per inch (dpi). The dpi varies according to th e paper type and p rint quality th at you select in the printer soft ware. To view the print reso lution 1. Make sure you ha ve paper loa ded in the in put tray.
3. Click the button t hat opens t he Properties dial og box. Depending on your software applicat ion, this butto n might be cal led Properti es , Options , Printer Setup , Printer , or Pref erences . 4. Click the Printing Shortcuts tab. 5. In the Printin g Shortcuts list, cli ck a printing shor tcut.
Touch le ft or right arrow t o scroll through p hotos. Touch pho to to select it. b . Edit ph oto. T o u c h Edit . T o u c h Rotate . T o u c h Done . Crop photo a . Select photo. T o u c h View & Print . Select p hoto so urce.
Adjust bright ness a . Select p hoto. Touch View & Print . Select phot o source. Touch left or right arrow to scroll thro ugh photos. Touch photo to se lect it. b . Edit photo . Touch Edit . Touch down arrow to scroll to Brightness .
Chapter 5 38 Print Print.
6 Scan •“ Scan to a computer” on p age 39 •“ Scan to a memory card or USB stor age device” on page 40 •“ Scan and reprin t photos” on page 51 Scan to a computer To scan to a comp uter 1. Load or iginal. a . Lift lid on product. b . Load origin al print side down on right f ront corner o f glass.
3. Start scan. a .T o u c h Scan on Home screen. The Scan To menu appears. b .T o u c h Computer . If product is ne twork-connected, a l ist of availabl e computers appea rs. Select computer to which you want to transfer to start the scan. c . Select job shortc ut you want to us e.
C l o s e l i d . b . Insert memo ry device. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter option al), Memory Stick Pro-HG D.
Load original print side down on right fron t corner of gl ass. C l o s e l i d . b . Insert memory device. Chapter 6 42 Scan Scan.
1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter option al), Memory Stick Pro-HG Du o (adapter optional), or Memory Stick Micro (a.
Chapter 6 44 Scan Scan.
7C o p y •“ Copy text or mi xed docume nts” on pag e 45 •“ Copy photos (re print)” on page 51 Copy text or mixed documents 1. Do one of th e following: 1-sided copy a . Load paper. Load full-size paper in the main input tray . b . Load o riginal.
C l o s e l i d . c . Sele ct Copy. T o u c h Copy on Home screen. The Copy menu appears. Touch up a rrow to increase numbe r of copies. d . Start cop y. T o u c h Black Copy or Color Copy . 2-sided copy a . Load paper. Load full -size paper i n the main in put tray.
Load origin al print side do wn on right f ront corner o f glass. C l o s e l i d . c . Select Copy. Touch Copy on Home scree n. The Copy m enu appears. Touch Settings . The Copy Settin gs menu appears. Scroll down to select 2-Sided Copy.
Related topics •“ Change the copy se ttings” on page 48 •“ Preview a copy b efore printi ng” on page 49 •“ Stop the current job” on page 141 Change the copy settings To set the number of copies fro m the control panel 1. Touch Co py on the Home screen.
Paper type Control panel setting HP Professional Brochure & Flyer Paper (Glossy) Brochure Glossy HP Professional Brochure & Flyer Paper (Matte) Brochure Matte HP Premium or Premium Plus Inkjet.
To preview your co py from the contro l panel 1. Touch Co py on the Home screen. The Copy menu ap pears. 2. Touch Settings . 3. Change copy settings on the pr oduct to accurately reflect the copy you want to make. 4. Touch Pr eview . An image on the di splay shows how yo ur copy will print.
8 Reprint photos To reprint an origin al photo 1. Load or iginal. a . Lift lid on product. b . Load origin al print side down on right f ront corner o f glass. c .C l o s e l i d . 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 in ch) paper in the photo tray or f ull-size phot o paper in the main input tray.
f .T o u c h Print to preview print j ob. g .T o u c h Print . 4. View the anima tion for this topic. Related topics “ Stop the current job” on page 141 Chapter 8 52 Reprint photos Reprint p hotos.
9 Save photos • Save photos to your compute r • Back up photos to a U SB storage device • Save photos to Snapfish • Share photos u sing Snapfi sh Save photos to your computer To save photos 1.
Back up photos to a USB storage device To back up photo s 1. Insert memory device. a . Insert a memory card into ap propriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Me.
Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection . ▲ Make sure that the HP Ph otosmart is connected to a network that has In ternet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product.
Share photos using Snapfish To share photos with Snap fish 1. Set up Intern et connectio n. ▲ Make sure that the HP Photo smart is connected t o a network that has I nternet access. 2. Insert memory device. ▲ Insert a memory card int o appropriate slot on product.
Related topics “ Stop the current job” on page 141 Share photos using Snapfish 57 Save photos.
Chapter 9 58 Save photos Save photos.
10 Network setup • Add the H P Photosma rt to a netw ork • Set up a Blue tooth connect ion Add the HP Photosma rt to a network •“ Wired (Ethernet) net work” on page 59 •“ WiFi Protected .
b . Connect t he Ethernet cable t o the Et hernet port on the back of the HP Phot osmart. c . Connect the other end of the Ethernet cable to an available po rt on your Ethernet router or switch. 2. Install so ftware. 3. View the anima tion for this topic.
To connect the HP Phot osmart using WiFi Prote cted Setup (WPS) 1. Do one of th e following: Use Push Button (PBC) method a . Select setup method. On Home screen, touch right arrow to vie w more options. Touch Setup . Touch Network . Touch WiFi Protected Se tup .
T o u c h W iFi Protec ted Setup . T o u c h PIN . b . Set up wirele ss connecti on. T o u c h St art . The devic e displays a PIN. Enter PIN on WPS-en abled router or other netw orking device. NOTE: The product begins a t imer for approxima tely two minute s in which the PI N needs to be ente red on the ne tworking devic e.
3. Start Wireless Setup Wizard. ▲ Touch Wir eless Setup Wizard . 4. Connect to wi reless ne twork. ▲ Select your network fro m the list of detect ed networks.
To connect the HP Ph otosmart to a Windows computer w ith an ad hoc connect ion, the computer must h ave a wireless network adapte r and an ad hoc profile. Create a n etwork profile for a Win dows Vista or Windows XP com puter using the d irections below .
h . Select the chec k box for This is a co mputer-to-com puter (ad hoc) network; wireless a ccess points ar e not used . i . Click OK to close the Wireless netw ork properties wi ndow, and then click OK again. j . Click OK agai n to close t he Wireless Networ k Properties Connectio n window.
d .T o u c h Ad Hoc . e .T o u c h Yes, my network use s WEP encrypti on . The visual keyboard displays. If you do not want to use WEP encryptio n, touch No, my network does not use encryption . Go to step 7. 7. If prompted, en ter your WEP key as follows.
To install the Wind ows HP Photosmart Software o n a networked comp uter 1. Quit all appl ications runni ng on your com puter. 2. Insert the installat ion CD that came with t he product into the CD-ROM drive on your computer and f ollow the onscreen instructions.
To find out the devic e address of the prod uct 1. On the Home Screen, to uch the right arrow to view more options. 2. Touch Se tup . 3. Touch Bl uetooth . NOTE: It is required tha t the Bluetooth Radio is turned on to en able the Bluetooth o ptions in t he Bluetooth m enu.
• Microsof t stack If you have Wi ndows Vista or Wind ows XP with Service Pack 2 installed on your compute r, then your computer has the Microsoft Blueto oth ® Protocol Stack. The Micro soft stack allow s you to install a n external Blu etooth ® ad apter automatically.
To install and print usi ng the Widcomm stack 1. Make sure that yo u have in stalled the H P Photosmart software on the co mputer. NOTE: The purpose of in stalling the soft ware is to make sure t he printer dri ver is available for the Bluetoot h ® connection.
11 Maintain the HP Photosmart • Check the e stimated ink leve ls • Order ink supplies • Replace the cartridges • Cartridge warranty information • Print and evaluate a print qual ity report Check the estimated ink levels You can easily check the in k supply level to det ermine how soon you might need to replace a cartridg e.
To check the ink leve ls from the HP Photosm art Software ▲ In the HP So lution Center, cl ick the Estimated Ink Levels icon. NOTE: You can also open t he Printer Too lbox from the Print P roper ties di alog box. In the Prin t Properti es dialo g box, click the Featur es tab, and then click the Printer Services button.
Wait for print carriag e to move to center of th e product. b . Press tab on cartridge, then re move it fr om slot. 3. Insert new cartridge. a . Remove cartridge from packaging. b . Twist orange cap to snap it off. A forceful t wist may be required to rem ove the cap.
c . Match color icons, then sl ide cartridge into slot un til it clicks into place. d . Close cartridge door. 4. Load paper. ▲ Load letter, A4, or legal unused plain white paper i nto the main inp ut tray. 5. Align cartridges. 6. View the anima tion for this topic.
Related topics “ Order ink supplies” on p age 72 Cartridge warrant y information The HP cartri dge warranty is appli cable when the pro duct is used in its designated HP printing device. T his warranty does not cove r HP ink products that have been refi lled, remanufactured , refurbished, misused, or ta mpered wit h.
To evaluate th e print quality repo rt 1. Check the ink levels shown o n the page. If a cartridge shows very low ink levels and you find the pri nt quality unacceptable, consider rep lacing that in k cartridge. Prin t quality typicall y deteriorates as cartrid ges run out of ink.
Figure 11-3 Colo r bars - color mixing (yell ow bar contains magenta streaks) ◦ Check the estimate d ink le vels in the cartridges. ◦ Check if the cart ridge correspon ding to the stre aked bar has the o range tab removed. ◦ Reinstall th e cartridge and make sure all of th e cartridges are properly installed.
• If the t ext is uneven and ragge d at one end, cle an the printhead , and then print this diagno stic page again. If this occurs right aft er a new ca rtridge is instal led, the auto matic device s ervicing ro utines may sol ve the pro blem in a d ay or so.
12 Solve a problem This section co ntains the follo wing topics: • HP support • Setup troublesho oting • Print trouble shooting • Memory card troubleshoo ting • Scan troubleshoot ing • Cop.
[[[[[ • Serial num ber (located on the ba ck or bottom of the product) • Messages that ap pear when the situation occurs • Answers to these que stions: ◦ Has this si tuation happe ned before? .
product to your computer be fore the softwa re installation screen prompted you to do so , you must follow these step s: Troublesho oting commo n setup iss ues 1. Disconnec t the USB cabl e from the comput er. 2. Uninstall the so ftware (if you have already in stalled it).
1 Power connection 2 Power cord and adapter 3 Power outlet • If you are using a power strip , make sure the power strip i s turned on. Or, try plugging the product directly int o a power outlet . • Test the power out let to make su re it is working.
CAUTION: If the product still do es not turn on, it might have a mechanical f ailure. Unplug the product from the power o utlet. Contact HP su pport for service. Go to: www. hp.com/support . If prompted , choose your coun try/region, and t hen click Contact HP fo r information on calli ng for technical support.
Cause: The product might not have bee n turned on. If this did no t solve the i ssue, try the ne xt solution. Solution 2: Set your p roduc t as the defa ult printer Solution: Check your com puter document ation to change your pr oduct to be the default printer.
The wrong meas urements are sh owing in men us on the displa y Solution: Change the country/ region setti ng. To set your co untry/region 1. On the Home Screen, touch the right arrow to view mo re options. 2. Touch Setup . 3. Touch Preferences . 4. Touch Set Country/ Region .
The registra tion screen do es not appea r Solution: You can access the regi stration (Sign up no w) screen from the Windows taskbar by clicking Start , pointi ng to Programs or All Programs , HP , Photosmart Premium C309 se ries , and then clicking Produ ct Registration .
Print troubleshooting Try the followin g solutions to resolve the issue. Sol utions are listed i n order, with the most likely solution fi rst. If the first so lution does not solve the problem, cont inue trying the remaining solut ions until the issue is resolve d.
Check the ink le vels Solution: Check th e estimated ink levels in the cartridges. NOTE: Ink level warnings and indi cators provide estimate s for planning purposes only. When you receive a low-ink warning me ssage, consider having a replacement cartridge available to avoid possible printin g delays.
Align the printer Solution: Aligning the printer can help ensure excellent print quality. To align the printe r from the HP Photos mart Software 1. Load lette r, A4, or legal unused plain whi te paper into t he input t ray. 2. In the HP Solutio n Center, click Settings .
After cleaning the printhead, pr int a print quali ty report. Evalu ate the print quality report to see if the print qual ity problem still exist s. For more information, see: “ Print and ev aluate a print qu ality report” on page 75 Cause: The printhead needed t o be clea ned.
To check your margin settings 1. Preview you r print j ob before s ending i t to the prod uct. In most softwa re applicatio ns, click the File me nu, and then click Print Preview .
Solution 1: Inse rt the memory card pr operly Solution: Turn the memo ry card so that the label faces up and t he contacts are facing the p roduct, and t hen push the card forw ard into the approp riate slot u ntil the Photo light turn s on.
Solution 1: Insta ll the product softw are Solution: Install the product so ftware that came w ith the product. I f it is installe d, restart your comput er. To install the p roduct softwa re 1. Insert the product C D-ROM into yo ur computer’s CD -ROM drive and t hen start the Setup pro gram.
• Solution 1: Set the came ra to Pi ctBridge mode • Solution 2: Save the phot os in a supported file format • Solution 3: Select photos on t he camera for pri nting Solution 1: Set the camera to PictBridge m ode Solution: If the camera supports PictBridge, make sure the camera is s et to PictBridge mode .
Scanned image shows dotted lin es instead of text Solution: Make a black-and-whi te copy of the ori ginal and then sca n the copy. Cause: If yo u used the Text imag e type to scan t ext that you p lanned to edit, the scanner mig ht not have recogn ized color text.
Fit to Page is not working as expected Try the followi ng solutions to resolve t he issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the probl em, continue t rying the remaining solu tions until the issue is resolved.
• Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot dise ngage • Missing HP Photos mart Software Firmware r evision m ismatch Solution: Contact HP support for service.
Solution 2: Make sur e paper is loaded correctly in the photo tra y Solution: Make su re you have paper loaded correctly in the photo tray. For more information, see: “ Load med ia” on page 13 Cause: The paper was not fee ding properly because it was loaded i ncorrectly.
Photo tray cann ot disengage Solution: Push the output tray all the way dow n. Cause: The out put tray was not lowe red all the way. Missing HP Photosmart So ftware Try the followin g solutions to resolve the issue. Sol utions are listed i n order, with the most likely solution fi rst.
Solution 4: Check th e connection fr om the product to your computer Solution: Check the connection from t he product to your co mputer. Verify tha t the USB cable is securely plugged int o the USB port on the back of the produ ct. Make sure the other e nd of the USB cable is pl ugged into a USB po rt on your comput er.
try printing those f iles by using the produ ct software. The copies mi ght not be damaged. Cause: Some of the files o n the inserted me mory card or a ttached stora ge device were damaged. Photos n ot found Try the followin g solutions to resolve the issue.
File corrupted Try the followi ng solutions to resolve t he issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the probl em, continue t rying the remaining solu tions until the issue is resolved.
• Solution 1: Re move all but one mem ory card • Solutio n 2: Remo ve the me mory card and reinsert it correctly • Solution 3: Push the m emory card all th e way forward Solution 1: Remove all bu t one memo ry card Solution: Remove al l but on e memory card.
Solution 2: Empty the Recy cle Bin on you r desktop Solution: Empty the Recycle Bin on your desktop . You might also need to remove files from the ha rd disk; for e xample, delet e temporary files. Cause: For scanning, there must be at least 50 MB of sp ace available on your computer's hard disk.
Use only o ne card at a tim e Solution: You can insert only one memory card a t a time. If more than one memory card is insert ed, the att ention ligh t will blin k rapidly, and an error message will appear on t he computer screen. Remo ve the additiona l memory card to resolve the p roblem.
Paper messag es The following is a list of paper-related error messages: • Ink is drying • Paper upside down • Paper orientatio n error Ink is drying Solution: Tw o-sided printing req uires the print ed sheets to be dry before prin ting on the back side.
• Ink alert • Ink cartridge problem • Ink service capa city warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP.
• Solution 2: Contact HP sup port Solution 1: Reset the pro duct Solution: Turn of f the product, and then unplug the power cord. Plug the power cord back in, and th en press the On button to t urn on the product. Cause: The product experienced an error.
Solution 2: Contac t HP support Solution: Contact HP support for service. Go to: www. hp.com/support . If prompt ed, choose your co untry/region , and then click Co ntact HP for information on calling for te chnical support. Cause: The in k cartridges were not in tended for use in t his product.
• Solution 5: Contact HP sup port Solution 1: I nstall the in k cartridges correctly Solution: Make su re all of the in k cartridges are prop erly installed. Refer to the following st eps to resolve th is error. To make sur e the ink cartridge s are properl y installed 1.
5. Press down on any cartridges th at are sticking up. They sh ould sna p down into place. 6. If an ink cartridge was sti cking up and you were able t o snap it back dow n into place, close the in k cartridge access door and check if the error message has gone awa y.
12. Close the ink cart ridge access door, and check if the error messag e has gone away. 13. If you still re ceive the error messa ge, turn the pro duct off, and t hen on again. Cause: The indicated in k cartridges were not installed correctly. If this did no t solve the i ssue, try the ne xt solution.
Solution 3: Clean th e electrical contacts Solution: Clean the cartridge elect rical contacts. To clean the electric al contacts 1. Make sure th e produ ct is tu rned on. 2. Open the ca rtridge access door by lift ing the blue a ccess handles on the side o f the product, unti l the door locks into place.
1 Ink window 2 Electrical contacts 5. Wipe the conta cts with a d ry swab or li nt-free cloth. 6. On the insid e of the product, locate the co ntacts in the p rinthead. The contacts look li ke a set of four copp er or gold-colored pin s positioned to meet the contacts on the ink cartridg e.
Check to see if your cartri dge is still under warranty a nd the end of w arranty date has not been reached. • If the end of warranty date has bee n reached, purchase a ne w ink cartridge. • If the end of warranty date has not been reached, cont act HP support for service or replace ment.
Cause: The product has nea rly maximi zed the ink service capacity. Ink system failure Solution: Turn off the produ ct, unplug the power cord, and wait 10 seconds.
The print ca rriage moves to the cent er of the product. NOTE: Wait until the p rint carriag e stops moving before proceed ing. 3. Make sure the ink cart ridges are installed in the correct slot s. Match the shape of th e icon and color of the ink cartridge with the slot tha t has the same shaped icon and colo r.
8. Press the ink cartri dge back down into place. The tab should make a sna pping noise when the ink cartridge is corre ctly seated. If the ink cartri dge did not make a sna pping noise, t he tab might nee d to be readju sted. 9. Remove the ink cartridge from the slot.
12. Close the in k cartridge access door, and check if t he error message has gone away. 13. If you stil l receive the erro r message, turn the prod uct off, and th en on again. Cause: The in k cartridges were n ot installed p roperly. If this di d not s olve the issue, try the n ext solution.
4. Lift the latch handle on the print ca rriage un til it stops. 5. Remove the printhea d by lifting it straight up. 6. Make sure the l atch handle is raised, an d then reinsert the printhead.
7. Carefully lower t he latch handle. NOTE: Make sure you lower the latch ha ndle before reinserting the ink cartridges. Leavi ng the latch handl e raised can result in incorrectly seated ink cartridges and probl ems printing. The latch must remain down in orde r to correctly install th e ink cartridges.
If this did no t solve the i ssue, try the ne xt solution. Solution 2: Contact HP supp ort Solution: Conta ct HP support f or service. Go to: www.hp.com/support . If prompted, choose your country/regi on, and then clic k Contact HP for information on callin g for te chnical support.
NOTE: HP cannot guarantee the quality or reliab ility of non-HP suppli es. Printer service or repairs re quired as a resul t of using a no n-HP supply wi ll not be cove red under warra nty. If you believe yo u purchased genuine HP ink cartridges, go to: www.
Printhead appea rs to be missi ng or damage d Try the followi ng solutions to resolve t he issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the probl em, continue t rying the remaining solu tions until the issue is resolved.
5. Remove the p rinthead by l ifting it stra ight up. 6. Clean the printh ead. There are thre e areas of the print head that ne ed to be cleaned : the plastic ra mps on both sides of the in k nozzles, the edge between the nozzles and the electrical contacts, and the el ectrical co ntacts.
CAUTION: Touch the nozzle an d the electrical cont act areas only with cleaning material s and not with your finger. To clean the p rinthead a . Lightly dam pen a clean, lint -free clot h and wipe th e electrica l contact area from the bo ttom to the top.
d . Wipe the previousl y cleaned areas dry wi th a dry lint-fre e cloth before proceeding to the next st ep. 7. Clean the electrical co ntacts inside the produ ct. To clean th e electrical contacts in the product a . Lightly dam pen a clean, lint-f ree cloth with bottled o r distilled water.
11. Close the ink ca rtridge door. Cause: The printhead o r ink cartridg es were n ot instal led correctl y. If this did no t solve the i ssue, try the ne xt solution. Solution 2: Contact HP supp ort Solution: Conta ct HP support f or service. Go to: www.
Solution 1: Rei nst all the printhead Solution: Check to make sure the printhea d is installed and the in k cartridge access door is closed. Reinstall th e printhead. To rein stall the printhe ad 1. Make sure that the pro duct is turned on. 2. Open the ink cartri dge door.
5. Remove the printhea d by lifting it straight up. 6. Clean t he printhead . There are thre e areas of the p rinthead that n eed to be cleane d: the plastic ramp s on both sides of t he ink nozzles, the edg e between the nozzles and the electrical contacts, and the electri cal contacts.
CAUTION: Touch the nozzle and the electrical co ntact areas on ly with cleaning materi als and not with you r finger. To clean the printhea d a . Lightly dampen a clean, lint-f ree cloth and wip e the elect rical contact a rea from the botto m to the top.
d . Wipe the previou sly cleaned areas dry wit h a dry lint-free cloth before proceeding t o the next step . 7. Clean the el ectrical cont acts inside the product. To clean the e lectrical con tacts in the produ ct a . Lightly dam pen a clean, lint -free clot h with bot tled or distill ed water.
11. Close the in k cartridge doo r. Cause: There w as a problem with the printhea d. If this di d not s olve the issue, try the n ext solution. Solution 2: Contac t HP support Solution: Contact HP support for service.
3. In the Print Settings area, click Printer Toolbox . NOTE: You can also ope n the Printer Tool box from the Print Properties dialog box. In the Print Properties dialog b ox, click th e Feature s tab, and then click Printer Services . The Printer Toolbox appea rs.
The print ca rriage moves to the cent er of the product. NOTE: Wait until the p rint carriag e stops moving before proceed ing. 3. Make sure the ink cart ridges are installed in the correct slot s. Match the shape of th e icon and color of the ink cartridge with the slot tha t has the same shaped icon and colo r.
8. Press the ink cartri dge back down into place. The tab should make a sna pping noise when the ink cartridge is corre ctly seated. If the ink cartri dge did not make a sna pping noise, t he tab might nee d to be readju sted. 9. Remove the ink cartridge from the slot.
12. Close the in k cartridge access door, and check if t he error message has gone away. 13. If you stil l receive the erro r message, turn the prod uct off, and th en on again. For more information, see: “ Replace the cartridges” on page 72 Cause: One or mo re of the ink cartrid ges were not insta lled.
4. Hold the ink cart ridge by its sides with th e bottom pointin g up and locate the electrical contact s on the ink cartridge. The electrical cont acts are four small rectangle s of copper or gold-col ored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5.
9. Close the in k cartridge door, and che ck if the er ror message has gone away. 10. If you stil l receive the erro r message, turn the prod uct off, and th en on again. If you still receive this me ssage af ter cleaning the cartridge conta cts, you mig ht have a damaged cartrid ge.
Chapter 12 140 Solve a problem Solve a problem.
13 Stop the current job To stop a c urrent job from the p roduct ▲ Touch Cancel on t he control panel . If the current job d oes not stop, to uch Cancel again.
Chapter 13 142 Stop the current job Stop the current job.
14 Technical information The technical specifications and international regu la tory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
3. Touch Preferences . 4. Touch Cartridge Chip Info , and then touch OK . NOTE: To re-enable the usage information func tion, r estore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you tur n off the memory chip's ability to collect the product's usage information.
Type Paper weight Input tray * Output tra y † Photo tray * 8.5 x 11 inch (216 x 2 79 mm) Photo paper n/a Up to 40 25 n/a * Maximum capacity. † Output tray capacity is affected by the type of pa per and the amou nt of ink you are using. HP recommends emptying the ou tput tray frequently.
Copy specifications • Digital image processing • Maximum number of copies varies by model • Copy speeds vary according to the complexity of the document a nd model • Maximum copy enlargement r.
Your product's Eco f eatures • Duplex printing : Use Paper-sav ing Printing to print tw o-sided documents with mutliple page s on same sheet to reduce paper usa ge.
3. Touch Preferences . 4. Touch the down arrow to scroll through the options, and then touch Energy Save Mode . 5. Touch On or Off . Power cons umption Power usage drops significantly while in Sleep mode, which saves natural resource s and saves money without affecting the high performa nce of this product.
Disposal of waste equipmen t by users in private h ouseholds in the Eur opean Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its pack aging indicates that this pr oduct must not be dispos ed of with y our other household wa ste.
Battery dispos al in the Netherlands Dit HP Pr oduct be vat een lithium-mangane se -dio x ide batterij. Dez e bev indt zic h op de hoofdpr intplaat . W anneer dez e batterij leeg is , moet dez e volgens de geldende r egels wo rden afge v oer d.
EU battery directiv e European Union Bat tery Directive This pr oduct contains a battery that is used to maintain data in tegrity of r eal time clock or pr oduct settings and is desi gned to last the life of the product . An y attempt to servi ce or replace this battery should be performed b y a qualifi ed service tec hnic ian.
Regulato ry notices The HP Photosmart meets product requirements fr om r egulatory agencies in your cou ntry/region. This section contains the following topics: • Regulatory model identification num.
FCC statem ent FCC sta tement The Unit ed Stat es F eder al C ommunicati ons C ommissi on (in 4 7 CFR 1 5 . 1 0 5) has s pec ifi ed that the follo wing notice be br ought to the attention of u sers o f this pr oduct .
Notice to user s in Korea Notice to user s in Germany Sehanzeig e -Arbeits plätze Das Gerät ist ni cht für di e Benutzung am Bilds chir marbe itsplatz gemäß Bildsc harbV vor gesehen. Noise emis sion stateme nt for Germa ny Geräusc hemission LpA < 7 0 dB am Arbe itsplatz im Nor malbetri eb nach DIN 4 56 35 T .
HP Photosmart Premi um C309 series declara tion of conformity Regulatory wireless statements This section contains the following regulatory informatio n pertaining to wireless products: • Exposure t.
Exposure to radio freque ncy radiati on Exposure to radio frequency radia tion Cau tion The r adiated output po w er of this de v ice is f ar belo w the FCC r adio fr equenc y expo sur e limits. Ne v ertheless , the dev ice shall be used in suc h a manner that the potenti al for h uman contact dur ing nor mal operati on is minimi z ed.
European Union re gulator y notice European Union Regula tory N otice Pr oducts bear ing the CE marking compl y w ith the f ollo w ing E U Dir ecti v es: • Lo w V oltage Dir ecti v e 2006/9 5/EC •.
Notice to user s in Taiwan Chapter 14 158 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper specifications 144 A after the support period 80 B Bluetooth print from a Bluetooth device 70 print from a computer 68 buttons, control panel 8 C CAT-5 Et.
R recycle ink cartridges 147 regulatory notices regulatory model identification number 152 wireless statements 155 reinstall software 86 reports diagnostic 75 print quality 75 RJ-45 plug 59 router 59 .
Een belangrijk punt na aankoop van elk apparaat HP HP PHOTOSMART PREMIUM C309 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen HP HP PHOTOSMART PREMIUM C309 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens HP HP PHOTOSMART PREMIUM C309 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding HP HP PHOTOSMART PREMIUM C309 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over HP HP PHOTOSMART PREMIUM C309 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van HP HP PHOTOSMART PREMIUM C309 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de HP HP PHOTOSMART PREMIUM C309 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met HP HP PHOTOSMART PREMIUM C309 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
