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11717 Ex ploration L ane, Ger mantown, MD 2 0876 T el: (3 01) 428.55 00 F ax: (301) 428.1 868/283 0 1033295- 0001 Revision 2 Septemb er 19, 200 3 D W6000 Series Installation Guide.
Copyright © 2003 Hughes Network Systems Inc., a wholly o wned subsidiary of Hughes Electronics Corporation All rights re served. This publication and its contents are pr oprietar y to Hughes Network Systems, Inc., a wholly owned subsidiar y of Hughes Ele ctroni cs Corporation.
• 103329 5-0001 Re vision 2 iii Decla ration of Conformity Standards to which Conformity is declared: F CC Part 15 This device complies with part 15 of the FCC Rules.
• iv 103329 5-0001 Re vision 2 If trouble is e xperienced with the T wo-Wa y DIRECWA Y Sy stem equipment, for repair or warranty inf orm ation, please contact DIRECW A Y T ech nical Suppor t Address: 11717 Exploration Lane, Germ antown, MD 20876 Web: http://www .
• 103329 5-0001 Re vision 2 v Example of Antenna Grounding according to the National Electri cal Code instructions contained in “Radio and T elevision Equipment” Note: The DIRECW A Y Receiver must be gr ounded thr ough the satell ite/ local antenn a cabl e befo re plugg ing int o the po wer sour ce, and it mu st remain groun ded thereafter .
• vi 103329 5-0001 Re vision 2.
• 103329 5-0001 Re vision 2 vii.
• viii 103329 5-0001 Re visi on 2.
• Contents 103329 5-0001 Re vision 2 ix Contents Important safety information . . . . . . . . . . . . . . . . . . . . xix About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Scope and a udience . . . . . . . . . . . . . . .
• Contents x 103329 5-0001 Re vision 2 Print the customer’s Sys tem Inform ation page and recor d infor- mation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Create Sy stem Control Center i con . . . . . .
• Contents 103329 5-0001 Re vision 2 xi Appe ndix B Installing th e indoor equipment usi ng dial-up commis- sioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 System pre-i nstallation . . . . . . . . . . . . .
• Contents xii 1033295-000 1 Revi sion 2 DW6000 statu s informatio n via the Ins taller Consol e . . . . . . . 117 Verifying c orrect DW6000 operat ion . . . . . . . . . . . . . . . . . . . . 117 Displaying t raffic statis tics . . . . . . . . . . .
• Figures 103329 5-0001 Re vision 2 xiii Figures Chapter 1 1. The DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2. Remove site wi th DW6000 installe d, single comput er . . . . . . .
• Figures xiv 1033295-000 1 Revi sion 2 33. System Statu s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 34. System Statu s screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Figures 103329 5-0001 Re vision 2 xv 68. Failed pin g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 69. Welcome scree n; choose p roper registr ation server . . . . . . . . . . . . . .
• Figures xvi 1033295-000 1 Revi sion 2 106. DW6000 res et . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 107. Display Mai n Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Tables 103329 5-0001 Re vision 2 xvii Tables Chapter 1 1. DW6000 Specific ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chapter 3 2. Receive code (RxCode) mess ages and corr ective actions . . . .
• Ta bles xviii 103 3295-000 1 Revi sion 2.
• Important safety infor matio n 103329 5-0001 Re vision 2 xix Impor tant safety inf ormation F or your safety a nd protect ion, read this en tire manual bef ore you attem pt t o inst all t he DW6000 . In p articu lar, read th is sa fety sectio n careful ly .
• Importa nt safety information xx 103329 5-0001 Re vision 2 Note: A note provid es additiona l informat ion. CA UTION Indicat es a pot entially haza rdous situatio n, which, if not av oided, may result in minor or moderate injury . CA UT ION Indicat es a situa tion or practice th at might r esult in proper ty damage.
• Abo ut thi s doc ument 103329 5-0001 Re vision 2 xxi About this document Scope and audience This manual describes ins talling and ser vicing the DIRECW A Y ® D W6000 term inal. It addr esses inst allers, net work syst em engineer s, and netw ork operat ors who instal l, commissi on, oper ate, and main tai n the s yst em .
• About thi s docum ent xxii 1033295-000 1 Revi sion 2 Appendix C – Install ing the D W6 000 using Inst aller Consol e provid es in struc tio n on how to use th e Ins tall er Co nso le for commission ing enter prise custo mers when spec ific ally dir ected to do so o n the inst allation s pecif ication.
• Abo ut thi s doc ument 103329 5-0001 Re vision 2 xxiii Related publications The inst allati on of this product may also re quire t he use o f one of the fol lo wing antenna or outdoor un it manual.
• About thi s docum ent xxiv 1033295-000 1 Revi sion 2.
Chapter 1 • Introduc tion 103329 5-0001 Re vision 2 1 Chapter 1 Intr oduction This chapt er ad dres ses the fo llowing to pics : • D W6000 p urpose and compone nts on page 1 • Specif icat ions a.
Chapter 1 • Introducti on 2 103329 5-0001 Re vision 2 The D W6000, in co mbination with an antenna and an Etherne t hub o r wire les s base stat ion, provide s sa tell ite co nnec tivity fo r mult iple loca l are a netwo rk ( LAN ) ho sts. A ll t he nec ess ary softw are resi des on the D W6000 , which serv es as the r outer .
Chapter 1 • Introduc tion 103329 5-0001 Re vision 2 3 Figure 3 : Remote sit e with D W600 0 install ed, wire d (Ether ne t) LAN Figure 4 : Remot e site wit h D W6000 install ed, wirel ess LA N Inrou.
Chapter 1 • Introducti on 4 103329 5-0001 Re vision 2 Specificati ons and identification of equipment The part number label i s locate d on the rear of the uni t. T able 1 lists t he specif icati ons of the D W600 0. T able 2 sho ws the c able require ments for the unit.
Chapter 1 • Introduc tion 103329 5-0001 Re vision 2 5 These cable specifications are the minimum required. If the cable installation does not meet th e minimum requir ements, future applica- tions may requir e that the entire ca bl e inst allatio n be replaced wi th the minimum r equi red cable.
Chapter 1 • Introducti on 6 103329 5-0001 Re vision 2 Note: Coaxi al cables with co pper clad steel center conductor must have the DC r esistance of Com mScope 5730 or less (32 ohms/100 0 ft.). Also, the cable run cannot exceed 100 feet. Note: Do not use sp litters.
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 7 Chapter 2 Installing the in door equipment System pre- installation Check to be sure both you and the cus tomer ha ve fulf illed all system an d site re quirements bef ore begi nning instal lation.
Chapter 2 • Install ing the in door equi pment 8 103329 5-0001 Re vision 2 • A functi oning 10/10 0 Ethernet in terface install ed on at leas t one computer . This is needed to ens ure the custome r can surf before y ou leav e. • A 6-foot Cat-5 Ether net cable i s supplied to connect t he D W6000 and t he customer’ s computer .
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 9 4. Assembl e indoor eq uipment. Assemble D W6000 an d connect to lapt op. Power up D W6000 and lap top and v erify connecti vi ty . 5. Compute pointing coor dinates usi ng the SBC inter face instal lation s oftwar e.
Chapter 2 • Install ing the in door equi pment 10 103329 5-0001 Re vision 2 Antenna installation The D W6000 can be used with the HNS DW400 0 74cm T wo-W ay antenna.
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 11 Installi ng the D W6000 using SBC Y ou nee d all the items sho wn in Figure 5. Ev erything but the Ethernet cable is i n the D W6000 ins tallation kit or in side the antenna box.
Chapter 2 • Install ing the in door equi pment 12 103329 5-0001 Re vision 2 The po wer supply The D W6000 uses a po wer supply with the part number P/N: 1031105-00 01. The part number is on a s ticker on the po wer supply . V erify that yo u are using t he correct po wer sup ply .
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 13 SBC installation method First a ssemble and install the sate llite ant enna. This in cludes attach ing the coa xial cabl es to th e D W6000 Satell ite In and Satell ite Out co nnectors.
Chapter 2 • Install ing the in door equi pment 14 103329 5-0001 Re vision 2 Assemb le D W6000 and attach to computer 1. T ake the ped estal base i n one hand and t he D W6000 in the other . Orient them as sho wn in Fi gure 7. The Po wer LED will be at th e bottom.
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 15 Figure 8 : D W600 0 guid es Figure 9 : T wo front guide s Figure 10: P edestal base clip Curved ridges T wo fr ont guides.
Chapter 2 • Install ing the in door equi pment 16 103329 5-0001 Re vision 2 5. Connect the compone nt intercon nection cabl es. See Figure 11 for f inal cabl ing. An Ether net cable co nnects th e D W6000 and t he install er PC. A po wer supply a dapter cabl e attac hes to the DC IN p ort .
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 17 Obtain IP a ddress and t est Ethe rnet connection 1. Restart the PC s o it obtains an IP address from the D W6000. Or use th e command ipconfig /renew from a DO S command line prompt.
Chapter 2 • Install ing the in door equi pment 18 103329 5-0001 Re vision 2 The commissio ning pr ocedure Y ou mu st conf irm remote location and transpond er informati on before p ointing t he antenna. Y ou will point the antenna , achie ve maximum signa l quality f actor (SQF), and th en cross pol t he antenna.
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 19 Figure 1 5: Initia l regis tration sc reen Figure 16 : Ant enna Loca tion Figure 1 7: V erify an tenna loc ation.
Chapter 2 • Install ing the in door equi pment 20 103329 5-0001 Re vision 2 7. Select a satellit e/trans ponder combinatio n that correspon ds with the work ord er or the current tra nsponder a ssignment from the dr op down li st and select Next. A V eri fication scre en appears .
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 21 Figure 20: Manual e ntr y o f parameters.
Chapter 2 • Install ing the in door equi pment 22 103329 5-0001 Re vision 2 8. V erify th e informa tion and s elect Ne xt. The Re ceiv e Ante nna Poin ting scre en ap pear s. Se e Fi gur e 21. Click on Displa y Sig nal Stre ngth to se e the s ign al qua lity fact or (SQF).
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 23 10. Click on Manual . A windo w appear s sho wing the stat us of the test, the is ola tion value , and the pa ss/ fail resu lt. A djus t the antenna to achi ev e maximum transmit isolatio n.
Chapter 2 • Install ing the in door equi pment 24 103329 5-0001 Re vision 2 Figure 24: Auto Cross P ol.
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 25 12. Sele ct a regist ration se rver from th e drop-do wn list . If you are unsu re wh ich se rver to use, refer t o th e insta lla tion specif icati on or work or der . Click Next.
Chapter 2 • Install ing the in door equi pment 26 103329 5-0001 Re vision 2 13. Click Ne xt. A screen appears remin ding you you wil l be redire cted to a sec ure connec tion. See Figur e 27. Click OK. 14. A number of screens ap pear . The number of s creens that appear de pends on th e type of commiss ioning.
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 27 Figure 29: E-mail a ccount regi stration Figure 30 : Registra tion infor mation; re cord this information on Quick Start .
Chapter 2 • Install ing the in door equi pment 28 103329 5-0001 Re vision 2 Figure 3 1: Regis tration com plete - res tar t Figure 32 : Clos e for ter minal re set.
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 29 Fina l inst allat ion che ck requirements • Conf irm that Software Do wnloa d Status in the U ser I nterfac e System S tatus screen sho ws "A ll fi les are up-t o-date.
Chapter 2 • Install ing the in door equi pment 30 103329 5-0001 Re vision 2 Connect to c ustomer computer , and surf to m yDIRECW A Y .com, Connect th e customer’ s computer and the D W6000 with Ethe rnet cable. Se e Figure 35. Mak e sure the c ustomer can sur f to the myD IREC W A Y .
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 31 If the customer cannot surf Conf igure th e installe r laptop s o its netw ork pro perties ma tch those of the cust omer’ s P C. Refer to Ap pendix D for d etaile d instru ctions fo r setting ne twork pr operties.
Chapter 2 • Install ing the in door equi pment 32 103329 5-0001 Re vision 2 Downlo ad D W6000 User Guid e Help the customer do wnload t he D W6000 User Guid e (HN S 1033294-00 01). The c ust omer must first fol low the st eps be low to regis ter w ith myDIRECW A Y .
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 33 Figure 38: Registration form Figure 39: Subm it Figure 40 : myDIRECWA Y .
Chapter 2 • Install ing the in door equi pment 34 103329 5-0001 Re vision 2 Print the custome r’ s System Inf ormation pag e and recor d inf ormation 1. Have t he customer ac cess the S ystem Control Ce nter b y typing www.direcw aysupport.com in a W eb bro wser locati on bar and pres sing E NTER .
Chap ter 2 • Installi ng the i ndoor eq uipment 103329 5-0001 Re vision 2 35 Create System Cont rol Center icon 1. En ter www.direcwaysupport.com in the bro wser URL locat ion bar to ope n th e Sys tem C ont rol C ente r .
Chapter 2 • Install ing the in door equi pment 36 103329 5-0001 Re vision 2.
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 37 Chapter 3 The System Contr ol Center The D W6000 ha s an internal W eb serv er that sup ports the Syst em Cont rol Cent er . The Syst em C ont rol C ente r provi des infor mat ion about sys tem statu s, system conf igurat ion, and onl ine documentat ion.
Chapter 3 • The Sy stem C ontrol Center 38 103329 5-0001 Re vision 2 Ho w to access t he System Contr ol Center The Syste m Control Cen ter is acce ssed through any br owser , such as Int ernet Explor er or Netsc ape. F ollo w the step s belo w to set up an en try for the Syst em C ontr ol Cent er i n a b rowser .
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 39 If the System Contr ol Center is not ac cessib le If the www .d irecway support.
Chapter 3 • The Sy stem C ontrol Center 40 103329 5-0001 Re vision 2 The Home screen The H ome scree n ha s syst em in dic ators acro ss t he top . Th ere ar e links i n by main bod y of the pa ge. System i ndicators The system ind icators cons ist of t he follo wing.
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 41 Figure 4 6: PROBL EM is repo r ted.
Chapter 3 • The Sy stem C ontrol Center 42 103329 5-0001 Re vision 2 System Status The System Status screen displa ys the f ields de scribed b elow . • Signal s trength - rece i ve sig nal stre ngth. A value of 30 or le ss indicat es an appropr iate si gnal is not be ing recei v ed.
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 43 Reception Inf o The Reception Info screen displays the fi elds descri bed belo w . T able 2 descri bes the RxCodes i n detail . • Receive status - report s the status of the rece iv e data pa th.
Chapter 3 • The Sy stem C ontrol Center 44 103329 5-0001 Re vision 2 T able 2: Recei v e co de (RxC ode) me ssages and co rrective actions Numeri c RxCode Messag e Dis played Comme nts 1 The rece ive r is in po inting mo de This c ondition indicates th at the ins taller is perf orming antenna pointin g.
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 45 Figure 49 : D W6000 c onnecti ons CA UTION Never unplug the po wer cord fr om the D W6000 while it is powe red on. Alwa ys disconnect the pow er cord fr om the power suppl y , wall outlet, or surge pr otector .
Chapter 3 • The Sy stem C ontrol Center 46 103329 5-0001 Re vision 2 T ransmission Inf o The T r ansmission Info scre en displa ys the f ields descr ibed belo w . • T ransmit statu s - reports the stat us of the tr ansmit dat a path. Clickin g on the blu e status me ssage displa ys corres ponding help i nform atio n.
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 47 T able 3: T ransm it (TxCode ) mess ages a nd correc tive actions Numeri c TxCo de Messag e Displ ay ed Co mment s 1 The tr ansmitte r has bee n disab led b y the Net work Oper ations Ce nter This c ondition occ urs when the tr ansmitter i s not enab led.
Chapter 3 • The Sy stem C ontrol Center 48 103329 5-0001 Re vision 2 12 The tr ansmitter is not receivin g network co ntrol messag es from th e Netwo r k Oper ations Ce nter This c ondition i ndicates a NOC equipm ent outage . This s hould be a transi ent condit ion and th e system s hould reco ver au tomatica lly .
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 49 18 T he t ransmi tte r is req ues ting a transm it pointin g test This c ondition c an occur du ring installa tion when t he Antenna P ointing progr am request s that the transmi tter perf orm a tran smit pointin g test.
Chapter 3 • The Sy stem C ontrol Center 50 103329 5-0001 Re vision 2 System Inf o The Syste m Information s creen displa ys a number of fiel ds. While al l the info rma tion may be use ful a t s ome tim e, t he m ost import ant is disc ussed bel ow .
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 51 Figure 5 1: Sys tem Informa tion; pr int a nd save this screen.
Chapter 3 • The Sy stem C ontrol Center 52 103329 5-0001 Re vision 2 The Connectivity T est Link The unit may lose conn ecti vity to a particular server due to the Intern et being he avily loaded or d ue to the ser ver bein g do wn.
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 53 Internet Connectivity T ry pinging the DIRECW A Y W eb server (www .direcway .com). Use t he sa me s et of in stru ctio ns th at are in If the Sy stem Cont r ol Center i s not accessi ble on page 39, e xcept t ype www .
Chapter 3 • The Sy stem C ontrol Center 54 103329 5-0001 Re vision 2 The Help Menu The Help Menu contains inf ormation about recei ve and transmit status messages, inst allation, t roublesh ooting, and oth er topic s. Review it to bec ome fam ili ar wit h the S yst em Con tro l Cen ter and with the DW600 0.
Chapter 3 • The Sy stem C ontrol Cent er 103329 5-0001 Re vision 2 55 Figure 54 : Advanced pa ges.
Chapter 3 • The Sy stem C ontrol Center 56 103329 5-0001 Re vision 2.
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 57 Chapter 4 D W6000 LEDs and tr oubleshooting The D W6000 LEDs can provi de informa tion about ope rating status .
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 58 103329 5-0001 Re vision 2 Cannot surf b ut can access Contr ol Center If you ca nnot surf the Interne t bu t can access the Contro l Center , follo w the troubles hooting proc edures bel ow . Remember th at an y problem may be ca used by more than one thing.
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 59 Chec k rece ive signal The D W6000 wi ll not funct ion if sa tellite s ignals ar e not recei v ed properl y . 1. At the Control Ce nter , cl ick on t he Recept ion Info indic ator .
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 60 103329 5-0001 Re vision 2 If the T x Co de is Transmitter availabl e for Normal Operation (TxCode 8) the DW6000 is tran smit tin g signals properly . Proceed to the ne xt trou bleshooti ng step. If an y other Tx Code appea rs, the D W6000 i s not tr ansmitting signals properly .
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 61 Figure 58 : System S tatus, TCP Acc eleration Sta tus.
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 62 103329 5-0001 Re vision 2 Check Network Operati ons Center (NOC) connectivity Use the Conn ectivity T est link to chec k connecti vit y to the DIRECW A Y N etwor k Operations Center (NOC).
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 63 If the tests stil l fai l, po wer cyc le the D W600 0 by unp lugging th e power co rd fro m the power st rip or surge p rotec tor, waitin g 10 seconds, and pluggin g it back in.
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 64 103329 5-0001 Re vision 2 Internet Connectivity So metim es th e Inte rnet o r In terne t site is exper ienci ng pr obl ems. T ry pingi ng the DIRECW A Y W eb serv er (www .direcway .com) instea d of the W eb serve r or site yo u could not conn ect to.
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 65 Chec k f or virus and fire wall issues If you ha ve checked gone through all the steps in thi s section and still cannot surf the Interne t, check you r computer for viruses.
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 66 103329 5-0001 Re vision 2 Cannot access the Contr ol C enter If you ca nnot access t he Control Cent er , you c an still ge t informat ion from th e DW 6000 LEDs that can enable you to restor e connecti vit y .
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 67 G - 2620 4 C 08/27/03 LAN LED Solid blue = LAN is connected and usable Flashing blue = there is transmit or receive activity on the LAN Power LED Solid blue = power is on and unit is functioning normally Blinking = running fallback.
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 68 103329 5-0001 Re vision 2 All LEDs off If all th e LEDs are of f, check that al l the po wer c onnections a re secure. If the y are, unp lug the A C power co rd from the sur ge protect or or other powe r source.
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 69 Check the LAN LED Check the LA N LE D. I f it is li t, pro cee d to th e next trouble shooting ste p. If it is not lit, perform the f ollowi ng steps. 1. Check that the Ethe rnet cable i s connected t o the D W6000 LAN port and to the compu ter’ s Ethernet por t.
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 70 103329 5-0001 Re vision 2 LAN LED is lit If the LAN LED is lit, dis connect the Ether net cable. Th e LAN LED will ei ther stay l it or go dark .
Chapter 4 • DW60 00 LEDs and troubl eshootin g 103329 5-0001 Re vision 2 71 b . In the Dial-u p sett ings section, mak e sure Ne ver dial a conne ction is sel ected. c. Click on LAN Settings . The LAN Sett ings windo w appe ars. d. Make su re al l chec kbo xes are unc hecked .
Chapter 4 • DW6000 LE Ds and trou bleshooti ng 72 103329 5-0001 Re vision 2 Pr oblem: P o wer LED not on If the Power LED is not lit, ta ke the f ollowing ste ps. No te that if the Po wer LED is not on, probably n o other LEDs will be on or come on.
• Glossa ry 103329 5-0001 Re vision 2 63 Glossar y D E H I IP address - a 32-bi t number th at identi fies each send er o r re ceiv er of in form atio n tha t is s ent in pack ets across t he Intern et.
• Glossary 64 1033295-0 001 Revi sion 2 L N P R S T Local are a networ k (LAN) - a group of computers and associat ed de vices that share a common communicat ions line a nd typically shar e the res ource s of a sin gle p roc essor or serv er . Network Oper ations Center - A place from which a net work is supervised, mon itored, a nd main tai ned.
• Abbreviatio ns and Acrony ms 103329 5-0001 Re vision 2 65 Abbre viations and Acr on yms Abbreviation or Acron ym Te r m DHCP Dynamic Host Configuration Protocol D V ADB DIRECW A Y Vir tual Private.
• Abbrevi ations an d Acronym s 66 103329 5-0001 Re vision 2.
Appendi x A • L at/Long Dec imals to Minut es Table 103329 5-0001 Re vision 2 67 Appendix A Lat/Long Decimals to Min utes T able Use the f ollo wing proc edure to d etermine your latitud e and longitu de decimal to minutes con versio n when enterin g those items manua lly during c ommissioning .
Appendix A • La t/Long Dec imals to Minutes Ta ble 68 103329 5-0001 Re vision 2 Right of Decimal Minutes Right of Decimal M inut es Right of Decimal Minu tes .01 1 .36 22 .71 43 .02 1 .37 22 .72 43 .03 2 .38 23 .73 44 .04 2 .39 23 .74 44 .05 3 .40 24 .
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 69 Appendix B Installing the indoor equipment using dial-up commissioning System pre- installation Check to be sure both you and the cus tomer ha ve fulf illed all system an d site re quirements bef ore begi nning instal lation.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 70 103329 5-0001 Re vision 2 • A functi oning 10/10 0 Ethernet in terface install ed on at leas t one comp uter . This is not neces sary to commi ssion the D W6000, b ut you must e nsure the cus tomer can surf before you lea v e.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 71 10. Auto cros s pol the ant enna. When the ant enna is lock ed in place an d continue s to pass iso lation, f inish weat her seal ing the coax ial cabl e connections .
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 72 103329 5-0001 Re vision 2 Antenna installation The D W6000 can be used with the HNS DW400 0 74cm T wo-W ay antenna. The D W6000 can also be used with 98c m, 1.2m, and 1.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 73 Installing DIRECW A Y installat ion software on installer laptop The inst allation so ftware is on a CD. The software wi ll enable you to re gist er D W6000 custo mers.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 74 103329 5-0001 Re vision 2 Install ing the soft ware Do not connect USB cable to the D W4000 until p rompted. Y ou may use the cable th at came with the unit, or a dif ferent c able if you need a longer one.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 75 Figure 5 8: Device Insta llation Stat us Figure 59 : Websetup Welcome scree n.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 76 103329 5-0001 Re vision 2 Installi ng the D W6000 using a mod em Y ou nee d all the items sho wn in Figure 60. Ev erythin g but the Ethernet cable is i n the D W6000 ins tallation kit or in side the antenna box.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 77 Figure 6 0: Items required for instal lation POWER D Cc o r d A C cord Power supp ly 01.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 78 103329 5-0001 Re vision 2 The po wer supply The D W6000 uses a po wer supply with the part number P/N: 1031105-00 01. The part number is on a s ticker on the po wer supply .
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 79 Modem installation method Follow the ste ps be low and re fer to the i llus trati ons on pag e 8 0 through p age 82 to i nstall the DW6000 .
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 80 103329 5-0001 Re vision 2 1. T ake the ped estal base i n one hand the D W6000 in the oth er . Orient t hem as sho wn in Figure 6 2. The Powe r LED will be at the bot tom.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 81 Figure 63 : D W60 00 guid es Figure 64 : T wo front guide s Figure 65: P edestal base c.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 82 103329 5-0001 Re vision 2 5. Connect the compone nt intercon nection cabl es. See Figure 66 for f inal cabl ing. An Ether net cable co nnects th e D W6000 and t he install er PC.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 83 2. LAN LED comes on within 30 sec onds to in dicate LAN connecti vi ty is detec ted. 3. Power LED st arts blinki ng to indi cate that t he unit is no t commission ed and theref ore is ru nning fall back.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 84 103329 5-0001 Re vision 2 Running the D W6000 installat ion software, commissioning, and registering the customer The D W6000 i nstaller’ s computer softw are is basi cally DIRECW A Y 4.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 85 3. W ebsetup will f irst detect the D W6000 a nd the modem. Se e Figure 70 . 4. W ebsetup will ch eck for an existi ng connect ion to W ebA CS .
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 86 103329 5-0001 Re vision 2 5. W ebsetup authent icates the DW 6000 serial number and enab les i t. Se e Figu re 7 2. 6. W ebsetup presen ts a seri es of forms t o the user to complete reg istration.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 87 Figure 74 : R egistratio n Note: The r egistration information in Figur e 74 is v ery important. Make cert ain this inf ormat ion is r ecorded on the cust omer’ s Quick St art Guide.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 88 103329 5-0001 Re vision 2 7. Aft er th e cus tome r ente rs regi stra tion i nform at ion, write the inform ation in Figure 74 on t he cov er of their User Gui de. 8.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 89 Figu re 76: A nten na P oi nting - Receiv e Figure 77: Finish.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 90 103329 5-0001 Re vision 2 P ost-c ommissioning In post- commissioning, you peak the satellit e signal, att ach the D W6000 to th e customer co mputer that ha s a functi oning Ethe rne t inte rface , and confir m th e cus tome r ca n surf the In terne t.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 91 7. Use the Ele v ation, Azi muth and Pola rization v al ues to adjust the ant enna to ach iev e maximum recei ve si gnal streng th. 8. Select the A CP ( auto cross- pol) chec kbox.
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 92 103329 5-0001 Re vision 2 10. Selec t t he Man ual fine po inting mode ra dio b utton. 11. Selec t Start T est . Ad jus t the an ten na to achieve max imum trans mit is ola tion.
Appendi x B • Instal ling the i ndoor equ ipmen t usin g dial-u p commis sionin g 103329 5-0001 Re vision 2 93 Connect to c ustomer computer and confirm surfing 1. Unplug the D W6000 from t he wall outlet or ot her po wer source. 2. W a it 10 seco nds an d th en pl ug th e power c ord in to th e wall outlet or sur ge protect or .
Appen dix B • In stallin g the in door equi pment us ing di al-up c ommissi oning 94 103329 5-0001 Re vision 2 If the customer cannot surf If the cust omer cannot su rf, conf igure you r installe r laptop so its netw ork propert ies matc h the custome r’ s.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 95 Appendix C Installing the D W6 000 using Installer Console The i nstall ati on s pecifica tion m ay di rect you to insta ll th e D W6000 usi ng the Instal ler Console.
Appendix C • Ins talling the DW6000 using Installe r Console 96 103329 5-0001 Re vision 2 Installation P C requirements Th e insta lle r lapto p PC must fulfill the fol lowing req uirem ents . Y ou wi ll re ceive networ k pa rame ters d urin g ins tall ation .
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 97 The po wer supply D W6000 users mus t use a po wer supp ly with th e part number P/N: 1031105- 0001. The part nu mber is on a stick er on the po wer supply .
Appendix C • Ins talling the DW6000 using Installe r Console 98 103329 5-0001 Re vision 2 Installer console installation method Follow the s teps b elow and refer to th e ill ustra tion s on p age 9 9 through p age 101 to i nstall the DW600 0.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 99 1. T ake the ped estal base i n one hand the D W6000 in the oth er . Orient t hem as sho wn in Figure 8 7. The Powe r LED will be at the bot tom. 2. The pedestal ba se has tw o curved ridges, one on each side o f its ope ning.
Appendix C • Ins talling the DW6000 using Installe r Console 100 103329 5-0001 Re vision 2 Figure 88 : D W60 00 guid es Figure 89 : T wo front guide s Figure 90: P edestal base clip Curved ridges T .
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 101 5. Connect the compone nt intercon nection cabl es. See Figure 91 for f inal cabl ing. An Ether net cable co nnects th e D W6000 and t he install er PC. A po wer supply a dapter cabl e attac hes to the DC IN p ort .
Appendix C • Ins talling the DW6000 using Installe r Console 102 103329 5-0001 Re vision 2 2. LAN LED comes on within 30 sec onds to in dicate LAN connecti vi ty is detec ted. 3. Power LED st arts blinki ng to indi cate that t he unit is no t commission ed and theref ore is ru nning fall back.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 103 Communicating with the D W6000 via Hyper terminal After t he D W6000 f inishes the LED sequence, you wi ll use a laptop PC to communicate wi th the D W6000 vi a Hypertermina l through t he Ethern et connect ion.
Appendix C • Ins talling the DW6000 using Installe r Console 104 103329 5-0001 Re vision 2 d. Go to File → Prope r tie s . The New Connection Pr oper ti es windo w appears. e. Clic k the Settings tab . Se e Figure 96. f. Click ASCII Setup . The ASCII Setup windo w appear s.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 105 Figure 9 6: DW6000 Prope r tie s, Settings tab selec ted Figure 97: ASCII Setup.
Appendix C • Ins talling the DW6000 using Installe r Console 106 103329 5-0001 Re vision 2 2. Press E NTER to di spl ay the init ial In stal l Con sole s cree n sho wn in Figure 98.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 107 4. En ter c to disp lay th e Satelli te Interfac e Statist ics menu (see Fi gure 100). 5. En ter c to disp lay th e sate llite inter face se rial numbe r (se e Figure 10 0).
Appendix C • Ins talling the DW6000 using Installe r Console 108 103329 5-0001 Re vision 2 Configuring Boot Pa r a m e t e r s Use Conf igure Boot Paramet ers to conf igure the DW 6000 for outrout e recepti on and do wnloading of softw are.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 109 2. As each one-line para meter appear s, enter the specif ic v alues as de fined in th e in stalla tio n spe cificat ion f or th is c ustom er o r as speci fied b y HNS pers onnel and p ress E NTER .
Appendix C • Ins talling the DW6000 using Installe r Console 110 103329 5-0001 Re vision 2 3. When you hav e enter ed all para meters, re turn to th e Ma in Menu an d ente r pw . This sa ves the c onf iguration pa rameters to the f lash memory . At this point , depending on t he paramete rs that we re modif ied, the D W6000 ma y reset.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 111 Antenna P ointing - Receiver This section de scribes ho w to v erify ad equate re ceiv e sign al recepti on, that is, with a sig nal quality factor ( SQF) of ov er 30.
Appendix C • Ins talling the DW6000 using Installe r Console 112 103329 5-0001 Re vision 2 2. At the Instal lation Me nu pr ompt , ente r a to obtain ant enna pointin g v alues and a ssigned sate llite p arameters. The Antenn a P ointing - Receiver screen in Figure 104 appears.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 113 Antenna P oint ing - T ransmitter , Ma nual The manual cross- polarizati on function can be used to adj ust the antenna and peak the antenna’ s transmit po larizatio n for maximum isol ation.
Appendix C • Ins talling the DW6000 using Installe r Console 114 103329 5-0001 Re vision 2 Force rang ing Use the d optio n to fo rce -rang e the unit and veri fy the ran ging status . The status must indicate “T ran smitter a vail able for normal operati on” if rangi ng complete s successful ly .
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 115 V erifying software download If the DW600 0 is conf igur ed correctl y for out route recept ion and SQF is grea ter than 30, it will ac quire the out route.
Appendix C • Ins talling the DW6000 using Installe r Console 116 103329 5-0001 Re vision 2 6. On successful down load, the DW600 0 automati cally rese ts to refl ect th e new soft ware . The new con figurati on t akes effect. 7. At the Main Menu prompt, select f to monitor SDL progress .
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 117 D W6000 status inf ormation via the Installer C onsole The D W6000 has no servi ceable p arts. Ho we ver , y ou may be a ble to deb ug unit s with help f rom installe r support.
Appendix C • Ins talling the DW6000 using Installe r Console 118 103329 5-0001 Re vision 2 Displaying traffic statis tics At th e Sate llit e Inter face St atis tics s ubme nu en ter b to select Display T raffic Stat istics . The screen i n Figure 108 ap pears.
Appendix C • Instal ling t he DW6000 u sing Ins taller C onsole 103329 5-0001 Re vision 2 119 The Final T est Menu T he Fi na l T e st M enu is not used by inst alle rs. It is us ed at t he fact ory to ens ure the v arious D W 6000 components ar e functi onal.
Appendix C • Ins talling the DW6000 using Installe r Console 120 103329 5-0001 Re vision 2.
Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 103329 5-0001 Re vision 2 121 Appendix D Configuring the installer laptop f or IP ad dressing This chap ter e xplains ho w to co nfigur e your insta ller laptop PC so that you can re gister the DW6000 .
Appen dix D • Con figuring the in staller laptop for IP ad dressing 122 103329 5-0001 Re vision 2 3. Select the TCP/IP entry asso ciated with Network I nterf ace Card (NIC ) and t hen selec t Proper ties . The TCP/IP Proper ties windo w appears. Se e Figure 115.
Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 103329 5-0001 Re vision 2 123 7. Select OK to close the list of netw ork component s. W indo ws may req uest the ins tallation CD-R OM to comp lete updati ng the T CP/IP s etti ngs.
Appen dix D • Con figuring the in staller laptop for IP ad dressing 124 103329 5-0001 Re vision 2 Windows 2000 1. On the cli ent computer , go to Star t → Setting s → Control Panel and double -click Network and Dial- up Connectio ns . 2. A list of networ k adapters ap pears.
Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 103329 5-0001 Re vision 2 125 5. Select Inter net P rotocol ( TCP/IP) . Be careful not to unchec k the chec kbox. 6. Select the Proper ti es b utton. The I nter net P rotocol P roper ti es windo w appear s.
Appen dix D • Con figuring the in staller laptop for IP ad dressing 126 103329 5-0001 Re vision 2 Windo ws XP 1. Go to Star t → Settin gs → Control P anel . Double-cl ick the Network and Dial-up Connecti ons ico n. Note: If the C ontrol Pa nel is in cate gory vie w select Ne twork and Internet Connections then se lect Network Connections.
Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 103329 5-0001 Re vision 2 127 Figure 121 : Local Area Con nection P roper ties Figure 1 22: In ter net Prot ocol Proper ties.
Appen dix D • Con figuring the in staller laptop for IP ad dressing 128 103329 5-0001 Re vision 2.
Appendix E • In stalling DV ADB 103329 5-0001 Re vision 2 129 Appendix E Installing D V ADB D V ADB f eatures The DIRECW A Y V irt ual Pri v ate Network (VPN) Automati c Dial Backup (ADB) ( D V ADB) feature pr ovides a backup infras tructure t o the D W6002 s hould the sat ellite li nk fail o r degr ade belo w an a cceptable th reshold.
Appendix E • In stalling DV ADB 130 103329 5-0001 Re vision 2 Installation procedure T o install D V ADB, do the follo wing: • Insta ll th e hard ware • Conf igure th e softw are • T est to ensur e D V ADB is function ing Before be ginni ng the instal lation, c heck the tele phone line d ialout sequence .
Appendix E • In stalling DV ADB 103329 5-0001 Re vision 2 131 Configure software Rememb er you must c ommission the DW 6002 before you can s et up the V ADB modem. 1. Op en the User Inte rface. 2. Click System Information . 3. V erify the softw are rele ase number is 4.
Appendix E • In stalling DV ADB 132 103329 5-0001 Re vision 2 T est functioning Y ou will use t he Adva nced pages to t est the D V ADB connection. Access t he Adv anced pages b y enter ing http://192.168.0.1/fs/advanced/advanced.html in the URL loc ation bar .
Appendix E • In stalling DV ADB 103329 5-0001 Re vision 2 133 Figure 1 26: V er ify V ADBLINK.
Appendix E • In stalling DV ADB 134 103329 5-0001 Re vision 2 T roub leshootin g D V ADB Use th e troublesho oting procedu re belo w if the DW6002 is unable to connect through V ADB, or not able to auth enticate wi th the ser ver . Before starting the procedur e, ver ify the D W6002 is comm issi oned .
Appendix E • In stalling DV ADB 103329 5-0001 Re vision 2 135 6. Look up the Username and Passw ord on the D W6002. a. O pen th e Ad v an ced In terfa ce Page. b . From the righ t most drop-do wn box, cho ose v adb_ password_show . c. Note the Username here i s appended b y @hns.
Appendix E • In stalling DV ADB 136 103329 5-0001 Re vision 2.
Append ix F • In stallati on ch ecklis t 103329 5-0001 Re vision 2 137 Appendix F Installation chec klist Installat ion summary and chec klist The foll owi ng D W6000 component s are instal led: • Antennas ( outdoor unit or ODU) • Coaxial c able (IFL ) • D W6000 The mai n tasks requi red to in stall an DW600 0 are summari zed belo w .
Appen dix F • Installat ion ch ecklis t 138 103329 5-0001 Re vision 2.
• Index 103329 5-0001 Re vision 2 139 Index (LAN) 2 A Active Rou ting Table 119 Advanced pa ges 54 Ante nna P ointi ng - Rece iver 91, 111 Antenna Poi nting - Transmitte r, Automati c 113 ante nnas .
• Index 140 103329 5-0001 Re vision 2 reset hist ory 119 router 2 S SBC 11 SBC instal lation me thod 13 Serv ice Of feri ngs 86 Softwa re Configura tion sectio n 50 spec ifications 4 Summary of inst.
Een belangrijk punt na aankoop van elk apparaat Hughes DW6000 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Hughes DW6000 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Hughes DW6000 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Hughes DW6000 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Hughes DW6000 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Hughes DW6000 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Hughes DW6000 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Hughes DW6000 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
