Gebruiksaanwijzing /service van het product 8550 van de fabrikant Ingenico
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User Guide Ingenico 8550 Secure transaction and payment solutions.
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1 Contents 1 Presentation .................................................................................................. 3 1.1 Overview of Ingenico 8550 ................................................................... 4 1.2 Touch screen details and func tions .
Ingenico 8550 2 Thank you for choosing an Ingenico product! We hope that you will be fully sa tisfied with your new terminal. Your model, the Ingenico 8550, is a mobile terminal: a ru gged , compact and light handheld device which is highly secure and EMV level 1 compli ant.
3 1 Presentation Ingenico 8550 is a highly secure mobile payment terminal desi gned to accept payment using magnetic stripe and sm art cards, as well as wi reless communication. It has several functions (integrated scanner (optional), to uch screen, inte grated h andstrap, neckstrap (optio nal), etc.
Ingenico 8550 4 1.1 Overview of Ingen i co 8550 Easy load ing printer Backlit touch screen display Smart card reader Backlit keypad Magnetic card reader Charger unit connector Stylus.
5 View of the integrated hanstrap View of color touch screen and stylus.
Ingenico 8550 6 1.2 Touch scr een details and fu nctions The stylus is located on the printer cover. ) To remove it, simply pull on the small black cap. ) Use the stylus to write on the touch sc reen and p erform a signature capture. 0 Only use the st y lus provided b y Ingenico.
7 1.3 Keyboard de tails and functi ons This section describes the ke y functions for a term inal with no specific app lication. Some keys may have other functions depending on th e applications installed on the term inal. L For more information about the key functions, please refer to the user guide for the application installed on th e terminal.
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9 2 Use In this section, we assume that the terminal has been installed (batt ery fully charged) and initialized (see t he user guide for the app lication installed on the terminal). 2.1 Card reading Magnetic stripe card The card can be read either fro m bottom to top or from top to bottom, with the str ipe facing the t erminal.
Ingenico 8550 10 2.2 Changing the paper roll Ingenico 8550 features an easy loading printer, for easy paper roll replacem ent. 0 Only use the thermal paper recommended b y INGENICO. 0 Take care; the paper cutter is very sharp! ) Open the terminal cover by pushing the two buttons towards the rear .
11 3 Installation and start-up Terminal location Ingenico 8550 is a mobile termin al, supplied w ith an easily rem ovable rechargeabl e lithium- ion battery with sufficien t capacity to operate throughout a typical working day. Operating temperatures +0°C to +40°C Humidity 95% RH without condensation.
Ingenico 8550 12 3.1 Battery installation 0 Do not touch the termi nal battery connect ors! ) Remove the neckstrap ) Hold the battery with the connectors facing down ) Position the batt ery lugs in the s paces provided ) Press down on the battery to close; you should hear a "click".
13 3.2 Charging the battery 0 Only use the battery supplied with your termina l ! Via a charger unit The battery is charged b y connecting the terminal to a power ed charger unit: the average charge time is 4 hours .
Ingenico 8550 14 3.3 Terminal connections 3.3.1 Via the charger unit 0 The power suppl y socket must compl y with applicable standards. Ask your installer for advice. Connecting to the po wer grid 0 The charger unit supplie d is speciall y designed for the terminal.
15 3.3.2 Via the optional docking station All the connection ports are located at the rear of the docking station. * SELV : S afety E xt ra L ow V olta ge ** TNV-3 : T elephone N et work V oltage 0 The power suppl y socket and telephone s ocket must compl y with applicable standards.
Ingenico 8550 16 Connecting a tele phone to the doc king station Connect the telephone cable to the socket marked EX T LINE . Connecting to a pe ripheral Switch off the docking station and connect the peripheral cable to the RS232 port marked COM1 or COM2 or to the USB port.
17 3.4 Installing a SIM card and a Multimedia card (MMC) The SIM and MMC card connectors are located in the battery compartment on the underside of the terminal. Installing the SIM card ) Remove the battery. ) Unlock the connector by sliding the metal par t in the direction shown (OPEN).
Ingenico 8550 18 3.5 Telephone func tion With the headset provided, Ingenico 8550 can be used as a han ds free mobile phone. The 2.5mm headset jack is compatib le with most available hands-free kits and comes with an integrated switch, volume control and microphone.
19 3.7 Troubleshooting The terminal does not sta rt ) Ensure the batt ery is ch arged (see chapter 3.2 “Charging the battery”) ) Ensure the term inal is correct ly connected to the charger. ) Check the power supply connection. The printer doesn’t work ) Ensure a paper roll is loaded in the t erminal.
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21 4 Recommendations 4.1 Safety Your terminal meets the strictes t safety requi rements (VISA PED and CE). As this terminal does not have a power switch, the connecto r acts as the main trans former. The power supply plug must therefore be easily accessible.
Ingenico 8550 22 4.3 General safet y Electronic devices Most electronic equipment us ed, for example, in hospitals or vehicles is adequately protected from RF energy. However, RF ener gy may cause some operational problems or disturb poorly protected electronic systems.
23 4.4 ESD precauti ons The following user-accessible areas within the product are electr ostatic sensitive: SIM compartment; main batt ery contacts. These are indicated by the symbol shown opposite and mu st only be accessed after taking appropriate precautions.
Ingenico 8550 24 5 Index B Battery inst all ation .............................. 12 C Card read ing ......................................... 9 Charge level ........................................ 13 Charging the battery ........................... 13 Connecting a telephone to the docking station.
NON-CONTRACTUAL DOCUME NT INGENICO has the exclusiv e rights to this document. It is prohibited to distribute, copy or reproduce in any way part or all o f this document w ithout prior authorization from INGENICO, the pr omoter. Any failure to re spect this stip ulation shall be considered as an offence and shall be penalized under article L.
Ingenico 192 avenue Charles de G aulle 92200 Neuilly sur Seine France Tel.: +33 (0)1 46 25 82 00 - Fax: +33 (0)1 47 72 56 95 www.ingenico.com Your contact DIV1174A.
Een belangrijk punt na aankoop van elk apparaat Ingenico 8550 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Ingenico 8550 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Ingenico 8550 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Ingenico 8550 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Ingenico 8550 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Ingenico 8550 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Ingenico 8550 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Ingenico 8550 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
