Gebruiksaanwijzing /service van het product SR-VS20U van de fabrikant JVC
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SR-VS20U Mini DV/S-VHS VIDEO CASSETTE RECORDER INSTRUCTIONS LPT0589-001A For Customer Use: Enter below the Model No. and Serial No. which are located on the rear of cabinet. Retain this information for future reference. Model No. Serial No. 123 456 7 89 0 2 4 1 3 T W DV S-VHS POWER TV/VCR A/B DISPLAY ENTER/OSD A.
2 EN Dear Customer , Thank you for purchasing the JVC VHS video cassette recorder . Before use, please read the safety information and precautions contained in the following pages to ensure safe use of your new VCR. CAUTIONS W ARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.
EN 3 IMPOR T ANT PRODUCT SAFETY INSTRUCTIONS Electrical energy can perform many useful functions. But improper use can result in potential electrical shock or fire hazards. This product has been engineered and manufactured to assure your personal safety .
4 EN SERVICING 1. Servicing If your product is not operating correctly or exhibits a marked change in performance and you are unable to restore normal operation by following the detailed procedure in its operating instructions, do not attempt to service it yourself as opening or removing covers may expose you to dangerous voltage or other hazards.
EN 5 CONTENTS T o Record SAP Programs .................................................... 37 Retake ................................................................................ 37 S-VHS (Super VHS), S-VHS ET and VHS ............................. 38 Super VHS ET .
6 EN ANTENNA IN TV OUT VHF/UHF AUDIO VIDEO R R L L IN OUT1 OUT2 CABLE BOX OUT1 OUT2 IN INST ALLING YOUR NEW VCR CHECK CONTENTS 1 Make sure the package contains all of the accessories listed in “ SPECIFICA TIONS ” ( 墌 pg. 76). SITUA TE VCR 2 Place the VCR on a stable, horizontal surface.
EN 7 ANTENNA IN TV OUT VHF/UHF AUDIO VIDEO R R L L IN OUT1 OUT2 CABLE BOX OUT1 OUT2 IN NOTES: ● T o make the most of the Super VHS picture performance we recommend that you use the supplied S-VIDEO cable to connect your VCR to a TV with an S-VIDEO input connector .
8 EN INFORMA TION ● If "AUT O CLOCK" is set to "ON" at the Clock Set screen on page 1 1, the clock will be adjusted automatically by the host channel every hour on the hour (except for 1 1:00 PM, midnight, 1:00 AM and 2:00 AM) by the incoming PBS channel clock setting data.
EN 9 123 456 7 89 0 2 4 1 3 T W DV S-VHS Language This VCR offers you the choice to view on-screen messages in English, Spanish or French (not including messages superimposed on the TV picture). Select the desired language using this procedure. The default setting is "ENGLISH".
10 EN INITIAL SETTINGS (cont.) Clock Perform clock setting only if the clock has not been set correctly by the Plug & Play function or you use a cable box. Access the Clock Set screen to perform the Semi-Auto or Manual clock setting procedure. Each procedure starts from step 5 .
EN 11 Semi-Auto Y ou can change the Host Channel/D.S.T . /T ime Zone setting manually . SET AUTO CLOCK TO ON 5 At the Clock Set screen, press OK or # repeatedly to move the highlight bar to "AUT O CLOCK" and press %fi to set to "ON".
12 EN INITIAL SETTINGS (cont.) SET TIME 5 Press CH +/ – or %fi until the desired time appears, then press OK or # . ● Press and hold CH +/ – or %fi to change the time by 30-minute increments.
EN 13 T uner Set Receivable Channels TURN ON THE VCR 1 Press POWER . ACCESS MAIN MENU SCREEN 2 Press MENU . ACCESS TUNER SET SCREEN 3 Move the highlight bar (arrow) to "TUNER SET" by pressing %fi , then press OK or # .
14 EN INITIAL SETTINGS (cont.) Add Or Delete A Channel ACCESS MAIN MENU SCREEN 1 Press MENU . ACCESS TUNER SET SCREEN 2 Move the highlight bar (arrow) to "TUNER SET" by pressing %fi , then press OK or # .
EN 15 This procedure is required if you receive your TV channels through a cable box (descrambler). The Controller allows the VCR to automatically switch the cable box channel during timer -recording. The Controller is effective for recording shows that have been programmed using the VCR Plus+ system ( 墌 pg.
16 EN INITIAL SETTINGS (cont.) Set Cable Box Output Channel & Cable Box Brand TURN ON CABLE BOX 1 Select a channel other than channel 9 on your cable box. TURN ON THE VCR 2 Press POWER . ACCESS MAIN MENU SCREEN 3 Press MENU . ACCESS INITIAL SET SCREEN 4 Press %fi to move the highlight bar (arrow) to “ INITIAL SET ” , then press OK or # .
EN 17 123 456 7 89 0 2 4 1 3 T W DV S-VHS ACCESS CABLE BOX BRAND SET SCREEN 7 Press OK. ENTER CABLE BOX BRAND 8 Press the appropriate NUMBER keys to enter the Cable Box Code from the CABLE BOX BRAND LIST shown below , then press OK . ● If the cable box ’ s channel changes to 9, setting is complete.
18 EN INITIAL SETTINGS (cont.) The following procedure is required if you receive satellite channels through a DBS (Direct Broadcast Satellite) Receiver . The Controller allows the VCR to automatically switch the DBS Receiver's channels during timer recording.
EN 19 Set DBS Receiver Output Channel & DBS Receiver Brand TURN ON DBS RECEIVER 1 Select a channel other than channel 55, 100 or 205 on your DBS receiver . TURN ON THE VCR 2 Press POWER . ● Set the VCR to the channel (3 or 4 or F-1 or L-1) on which the signals from the DBS receiver are received.
20 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS NUMBER ACCESS DBS RECEIVER BRAND SET SCREEN 7 Press OK . SET DBS RECEIVER BRAND 8 Press the appropriate NUMBER keys to enter the DBS Receiver Code from the following list, then press OK . ● After OK is pressed, the program currently received through the DBS receiver will appear for about 10 seconds.
EN 21 123 456 7 89 0 2 4 1 T W DV S-VHS SIMPLE PLA YBACK AND RECORDING Simple Playback LOAD A CASSETTE 1 Make sure the window side is up, the rear label side is facing you and the arrow on the front of the cassette is pointing towards the VCR. Don’t apply too much pressure when inserting.
22 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS Simple Recording LOAD A CASSETTE 1 Insert a VHS (or S-VHS) cassette with the record safety tab intact. . SELECT VHS DECK 2 Press S-VHS . SELECT RECORDING CHANNEL 3 Press CH +/– . Or press the appropriate NUMBER keys, then press ENTER .
EN 23 123 456 7 89 0 2 4 1 3 T W DV S-VHS LOAD A CASSETTE 1 Insert a Mini DV cassette with the erase protection switch set to "REC". SELECT DV DECK 2 Press DV . SELECT RECORDING CHANNEL 3 Press CH +/ – . Or press the appropriate NUMBER keys, then press ENTER .
24 EN Playback Features PLA YBACK AND RECORDING FEA TURES 1 3 DV S-VHS PLAY REW FF PAUSE Still Picture/Frame-By-Frame Playback P AUSE DURING PLA YBACK 1 Press P AUSE . ACTIV A TE FRAME-BY - FRAME PLA YBACK 2 T urn the JOG dial to the right for forward frame-by- frame playback, or to the left for reverse frame-by-frame playback.
EN 25 Still Picture/Frame-By-Frame Playback (On the Remote Control) P AUSE DURING PLA YBACK 1 Press P AUSE . ACTIV A TE FRAME-BY -FRAME PLA YBACK 2 T urn the JOG dial to the right for forward frame-by- frame playback, or to the left for reverse frame-by-frame playback.
26 EN Index Search (VHS deck only) Index codes are placed on the tape at the start of each recording. Y ou can find and automatically play back from the start of any recording using the Index Search function. ST AR T SEARCH 1 While the tape is stopped, press ™ or £ .
EN 27 123 456 7 89 0 2 4 1 3 T W DV S-VHS Superimpose CH 125 RECORD THU 12:00 AM PAUSE STEREO ] SP SAP S-VHS ET : 0N VHS INDEX-1 NORM HI–FI COUNT –1:23:45 BE +++ The superimposed indication on the TV screen tells you what the VCR is doing.
28 EN PLA YBACK AND RECORDING FEA TURES (cont.) Repeat Playback (VHS deck only) ST AR T REPEA T 1 Press and hold PLA Y (until " " blinks on the front display panel) during playback, then release. ● The entire tape is played back 100 times.
EN 29 123 456 7 89 0 2 4 1 3 T W DV S-VHS Picture Contr ol (VHS deck only) This feature helps you to adjust the playback picture quality according to your preference.
30 EN PLA YBACK AND RECORDING FEA TURES (cont.) V ideo Stabilizer (VHS deck only) By activating the V ideo Stabilizer you can correct vertical vibrations in the picture when playing back unstable EP recordings that were made on another VCR. When this function is set to "ON", vertical vibration will be automatically corrected.
EN 31 Digital TBC/NR (VHS deck only) Y our VCR is equipped with the Digital TBC (T ime Base Corrector) that removes jitter from fluctuating video signals to deliver a stable picture even with old tapes and rental cassettes.
32 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS MENU OK Select The Soundtrack (VHS deck) The VHS deck can record two soundtracks simultaneously (Normal and Hi-Fi) and play back the selected one, or both together .
EN 33 12BIT MODE SOUND YOU HEAR SOUND1 Original recorded sound SOUND2 Audio-dubbed sound FULL SOUND Original recorded sound and Audio- dubbed sound NOTE: Set "SOUND MODE" to "12BIT" at the original recording on a Mini DV tape, if you wish to perform Audio Dubbing later .
34 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS Active V ideo Calibration (VHS deck only) Active V ideo Calibration checks the condition of the tape during recording and playback, and compensates for poor reproduction to provide the best quality recording and playback pictures.
EN 35 123 456 7 89 0 2 4 1 3 T W DV S-VHS Recording Perform steps 1 – 4 on page 22 ("Simple Recording") before continuing. A TTENTION As calibration takes place before recording actually starts, there is a delay of about 7 seconds after REC and PLA Y on the remote, or REC on the VCR's front panel, are pressed.
36 EN PLA YBACK AND RECORDING FEA TURES (cont.) Record One Pr ogram While W atching Another Recording Features ENGAGE TV MODE 1 During recording... ● Change the TV's input mode from A V to TV . SELECT CHANNEL FOR VIEWING 2 Use the TV ’ s channel selector to set the channel you want to watch.
EN 37 Stereo And SAP (Second Audio Pr ogram) Y our VCR ’ s built-in MTS decoder enables reception of Multi- channel TV Sound broadcasts. When the channel is changed on the VCR ... ● The "STEREO" indication appears on the screen for about 5 seconds if the program is a stereo broadcast.
38 EN ACCESS MAIN MENU SCREEN 1 Press MENU . ACCESS VHS MODE SET SCREEN 2 Move the highlight bar (arrow) to "VHS MODE SET" by pressing %fi , then press OK or # . SELECT S-VHS MODE 3 Move the highlight bar (arrow) to "S-VHS MODE" by pressing %fi , then press OK or # to set to "ON" or "OFF".
EN 39 Super VHS ET (VHS deck only) Y our VCR is equipped with Super VHS ET that makes it possible to record with S-VHS picture quality on VHS cassettes. NOTES: ● Y ou cannot activate the S-VHS ET function... ... while recording is in progress. ... while timer-recording (incl.
40 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS VCR Plus+ ® Timer Pr ogramming T imer recording allows you to program the VCR to automatically record a program that will be broadcast at some future time.
EN 41 123 456 7 89 0 2 4 1 3 T W DV S-VHS PROG. TIMER SP/EP NUMBER "9" NUMBER "8" CANCEL INPUT RECEIVING CHANNEL NUMBER 5 The Guide Channel Number , which is assigned to the TV or cable station for the PlusCode number that you entered in step 4 , will appear automatically on the Guide Channel Set screen.
42 EN Changing VCR Plus+ ® Setting TIMER RECORDING (cont.) IMPORT ANT If you have moved to a different area or if a broadcasting station's channel number has been changed, the wrong VCR or CABLE CH number will be displayed on the VCR Plus+ program screen ( 墌 step 6 on page 41 ).
EN 43 ACCESS GUIDE CHANNEL SET SCREEN 4 Press CH +/ – , %fi to move the highlight bar (arrow) to “ GUIDE CHANNEL SET ” , then press OK or # . INPUT GUIDE CHANNEL NUMBER 5 Press CH +/ – , %fi or the appropriate NUMBER keys to input the VCR Plus+ Guide Channel number as shown in the TV listing.
44 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS TIMER RECORDING (cont.) Y ou can directly program the VCR ’ s timer to record up to 6 shows each on the VHS and DV decks, as far as a year in advance. Remember , the clock must be set before you can program the timer ( 墌 pg.
EN 45 123 456 7 89 0 2 4 1 3 T W DV S-VHS NUMBER "9" NUMBER "8" TIMER NUMBER "7" SP/EP SET T APE SPEED 8 Press SP/EP ( SP/LP for the DV deck) to set the tape speed. RETURN TO NORMAL SCREEN 9 Press PROG. or OK . "PROGRAM COMPLETED" appears on the screen for about 5 seconds, then normal screen appears.
46 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS Check, Cancel And Revise Pr ograms DISENGAGE TIMER 1 Press TIMER , then press POWER . ACCESS PROGRAM CHECK SCREEN 2 Press PROG. CHECK . ACCESS PROGRAM SCREEN 3 Press PROG. CHECK again to check more information.
EN 47 When programmes overlap each other If "PROGRAM NOT COMPLETED PROGRAM OVERLAP" appears, you have another programme overlapping the programme you have just made. The Program Check screen appears and conflicting programmes will start blinking.
48 EN ACCESS MAIN MENU SCREEN 1 Press MENU . ACCESS MODE SET SCREEN 2 Move the highlight bar (arrow) to "MODE SET" by pressing %fi , then press OK or # . SELECT AUTO TIMER SET MODE 3 Move the highlight bar (arrow) to "AUT O TIMER" by pressing %fi , then press OK or # to set to "ON" or "OFF".
EN 49 Instant Timer Recording (ITR) This easy method lets you record from 30 minutes to 6 hours (VHS) or to 120 minutes (DV) (selectable in 30-min. increments) and shuts the VCR off after recording is finished. ST AR T RECORDING 1 Press REC on the front panel.
50 EN Because this VCR includes both a VHS deck and a DV deck, you can easily use it for dubbing without connecting any other equipment. LOAD CASSETTES 1 Insert a VHS (or S-VHS) cassette and a Mini DV cassette. SELECT DUBBING DIRECTION 2 Press → when you want playback on the DV deck and recording on the VHS deck.
EN 51 Y ou can dub selected scenes on a tape, starting and stopping wherever you wish. LOAD CASSETTES 1 Insert a VHS (or S-VHS) cassette and a Mini DV cassette. SELECT DUBBING DIRECTION 2 Press → when you want playback on the DV deck and recording on the VHS deck.
52 EN P1 IN OUT 1 0 : 3 1 : 0 2 → 0 : 5 4 : 0 0 2 – : – – : – – → 3 → 4 → 5 → 6 → 7 → 8 → TC 0 : 0 0 : 1 0 TOTAL 0 : 2 2 : 5 8 64-pr ogram Editing Memor y (8 pr ogrammes x 8 .
EN 53 NOTES: ● When Random Assemble Editing doesn't work, press → of the DUB button, then perform Random Assemble Editing again. ● T o cancel the registered scene, press CANCEL . Each time CANCEL is pressed, the latest regisered scene is erased.
54 EN Edit Fr om A Camcorder Y ou can use a camcorder as the player and your VCR as the recorder . Y ou can perform digital dubbing if you connect a device such as a camcorder which has a DV output/input connector . Because the signals are digital, there is no loss of video or audio quality as a result of editing.
EN 55 NOTE: If you use an auxiliary input to connect a cable box or DBS receiver , make sure that the correct AUX INPUT ("VIDEO" or "S-VIDEO") is selected after you have finished editing ( steps 5 – 9 ). 0 4 1 3 DV S-VHS NUMBER "0" SET RECORDER’S INPUT MODE 4 Set to "AUX".
56 EN ANTENNA IN TV OUT VHF/UHF AUDIO VIDEO R R L L IN OUT1 OUT2 CABLE BOX OUT1 OUT2 IN S VIDEO S VIDEO OUT Edit T o Or Fr om Another VCR Y ou can use your VCR as the player or the recorder . MAKE CONNECTIONS 1 Connect an A V cable between the player ’ s VIDEO OUT and AUDIO OUT connectors and the recorder ’ s VIDEO IN and AUDIO IN connectors.
EN 57 NOTE: If you use an auxiliary input to connect a cable box or DBS receiver , make sure that the correct AUX INPUT ("VIDEO" or "S-VIDEO") is selected after you have finished editing ( steps 5 – 9 , page 55 ). SET RECORDER ’ S INPUT MODE 4 Set to "AUX".
58 EN VHS Audio Dubbing Audio dubbing replaces the normal audio sound of a previously recorded tape with a new soundtrack. Use your VCR as the recorder .
EN 59 ST AR T DUBBING 6 Engage the audio component's Play mode, then press PLA Y to start the tape in your VCR. Audio dubbing begins at this point. ● When monitoring the audio-dubbed sound on the DV deck, set "12BIT MODE" to "SOUND2".
60 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS VHS Inser t Editing Insert editing replaces part of the recorded scene with new material. Both the picture and Hi-Fi audio soundtrack are replaced with new ones, while the normal audio soundtrack remains unchanged.
EN 61 123 456 7 89 0 2 4 1 3 T W DV S-VHS RESET THE COUNTER (VHS deck only) 5 Press C.RESET to change the counter display to "0:00:00". LOCA TE ST AR T POINT 6 Determine the edit-in point (the beginning of the segment to be replaced) using the JOG/SHUTTLE controls or pressing ™£ and P AUSE .
62 EN When you edit from the DV deck to the VHS deck (or from the VHS deck to the DV deck), you can enter a title to a scene by connecting a video titler . Connecting T o A V ideo Titler MAKE CONNECTIONS 1 Connect the VCR and the video titler as shown in the illustration on the left column.
EN 63 Connecting T o A Printer Y ou can make printouts of video images by connecting the GV -DT1/GV -DT3 Digital Printer (sold separately) to the DV IN/OUT connector . MAKE CONNECTIONS 1 Connect the printer ’ s DV IN connector to the recorder ’ s DV IN/OUT connector .
64 EN 123 456 7 89 0 2 4 1 3 T W DV S-VHS SPECIAL FEA TURES TV Multi-Brand Remote Contr ol The VCR's remote control can control several functions on JVC remote control TVs and on the brands of remote control TVs listed below . TURN ON THE TV 1 T urn the power on using the TV's remote control.
EN 65 Cable Box Multi-Brand Remote Contr ol The VCR's remote control can control functions on the brands of cable boxes listed below . Some cable box brands have more than one code. If your cable box does not function with a specified code, try other codes.
66 EN DBS Receiver Multi-Brand Remote Contr ol The VCR's remote control can control functions on the brands of DBS (Direct Broadcast Satellite) receivers listed below . TURN ON THE DBS RECEIVER 1 T urn the power on using the DBS receiver ’ s remote control.
EN 67 123 456 7 89 0 2 4 1 3 T W DV S-VHS UNPLUG VCR'S POWER CORD 1 Unplug from the AC outlet. SET REMOTE CONTROL CODE 2 While holding down A/B on the remote control, press the NUMBER key "2" and then press STOP . PLUG IN POWER CORD 3 Plug back in to the AC outlet.
68 EN TROUBLESHOOTING Before requesting service for a problem, use this chart and see if you can repair the trouble yourself. Small problems are often easily corrected, and this can save you the trouble of sending your VCR off for repair . POSSIBLE CAUSE ● The power cord is disconnected.
EN 69 CORRECTIVE ACTION Set the clock and/or timer correctly . Press TIMER and check to make sure that ‰ appears on the front display panel. Re-perform the set-up procedures. Make sure you have compensated for Guide Channel and VCR or cable box channel number mismatches ( 墌 pg.
70 EN OTHER PROBLEMS CORRECTIVE ACTION If you need the skipped channels, restore them ( 墌 pg. 14). Press P AUSE to pause the recording, change channels, then press PLA Y to resume recording. Re-set the remote control to the correct brand ( 墌 pg. 64 or 65 or 66).
EN 71 QUESTIONS AND ANSWERS PLA YBACK Q. What happens if the end of the tape is reached during playback or search? A. The tape is automatically rewound to the beginning. Q. Can the VCR indefinitely remain in the still mode? A. No. It stops automatically after 5 minutes (VHS deck) or 3 minutes (DV deck) to protect the heads.
72 EN INDEX (cont.) FRONT VIEW DV IN/OUT S-VHS DV S-VIDEO PAUSE VIDEO (M) L —AUDIO— R A.DUB INSERT CH DV S-VHS START R.A.EDIT IN/OUT S-VHS ET F – 1 DUB POWER EJECT STOP PLA Y PAUSE REC EJECT INDEX Power On/Off Button ( 墌 pg. 9) Remote Control Sensor DV EJECT Button ( 墌 pg.
EN 73 REAR VIEW AC power cord ( 墌 pg. 6) TV OUT Connector CABLE BOX Controller Connector ( 墌 pg. 15, 18) VIDEO/AUDIO Output Connectors ( 墌 pg. 56) ANTENNA IN Connector ( 墌 pg. 6) S VIDEO Input Connector ( 墌 pg. 62) S VIDEO Output Connectors ( 墌 pg.
74 EN REMOTE CONTROL 123 456 7 89 0 2 4 1 3 T W DV S-VHS POWER TV/VCR A/B DISPLAY ENTER/OSD A.MONITOR VCR TV CABLE/DBS CANCEL TIMER START STOP DATE CH C. RESET DBS DAILY(M-F) AUX WEEKLY PROG EXPRESS PROGRAMMING PROG CHECK SP/LP SP/EP PLAY REW REC STOP P A U S E FF TV CH + TV CH — TV VOL + TV VOL — M E N U O K JOG/ SHUTTLE T I D E .
EN 75 A A/B Code .................................................................... 67 Active V ideo Calibration ............................................. 34 Add Channel ............................................................... 14 Audio Dubbing .
GENERAL Power requirement : AC 120 V ` , 60 Hz Power consumption Power on : 35 W Power off : 5.5 W T emperature Operating : 5 ° C to 40 ° C (41 ° F to 104 ° F) Storage : – 20 ° C to 60 ° C ( – 4 ° F to 140 ° F) Operating position : Horizontal only Dimensions (WxHxD) : 435 mm x 127 mm x 390 mm W eight : 6.
Een belangrijk punt na aankoop van elk apparaat JVC SR-VS20U (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen JVC SR-VS20U heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens JVC SR-VS20U vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding JVC SR-VS20U leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over JVC SR-VS20U krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van JVC SR-VS20U bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de JVC SR-VS20U kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met JVC SR-VS20U . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
