Gebruiksaanwijzing /service van het product 12big Rack Fibre 8 van de fabrikant LaCie
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LaCie 12big Rack F ibre 8 T able of Contents User Manual page 1 T able of Contents 1. System Overview ......................................................................................................... 7 1.1. LaCie 12big Rack Fibre 8 Enclosure .
LaCie 12big Rack F ibre 8 T able of Contents User Manual page 2 2.4.4.2. Installing the Disk I/O Module ........................................................................... 36 2.4.4.3. Installing the Power Supply Module ........................
LaCie 12big Rack F ibre 8 T able of Contents User Manual page 3 5.4. Replacing a Module .................................................................................................................... 68 5.4.1. Power Cooling Modules ..............
LaCie 12big Rack F ibre 8 F oreword User Manual page 4 Notices The information in this document is sub - ject to change without notice. While every effort has been made to en - sure that all information in this document is accurate, the Authors accept no liability for any errors that may arise.
LaCie 12big Rack F ibre 8 F oreword User Manual page 5 Safe Handling CAUTION: If this equipment is used in a manner not specified by LaCie, the pro - tection provided by the equipment may be impaired.
LaCie 12big Rack F ibre 8 F oreword User Manual page 6 Class 1 Laser P roduct The LaCie 12big Rack Fibre 8 Controllers are supplied with optical SFP Transceiver modules. They contain a laser that com - plies with Laser Class 1, US 21 CFR (J) & EN 60825-1, UL (NRTL) and TUV.
LaCie 12big Rack F ibre 8 System Overview User Manual page 7 1. System Overview 1.1. LaCie 12big R ack Fibre 8 Enclosure The LaCie 12big Rack Fibre 8 enclosure is a 2U (rack space) disk drive enclosure, housing twelve low profile (1 inch high), 3.5 inch form factor SATA or SAS disk drives and up to two FC-SAS RAID Controllers.
LaCie 12big Rack F ibre 8 System Overview User Manual page 8 1.2. 12big R ack Fibre Expansion Enclosure The 12big Rack Expansion enclosure is nearly identical to the RAID enclosure except Disk I/O modules replace the RAID Controllers.
LaCie 12big Rack F ibre 8 System Overview User Manual page 9 1.3. Enclosure Chassis The 12big Rack Fibre 8 storage system design concept is based on an SBB-compliant enclosure subsystem together with a set of plug-in modules.
LaCie 12big Rack F ibre 8 System Overview User Manual page 10 1.3.1. Bay Identification The bay identification graphic is provided to assist with proper instal - lation and location of components ( Fig. 04 ). Either RAID Controllers or Disk I/O Modules are installed in I/O Module Bay’s #0 and #1.
LaCie 12big Rack F ibre 8 System Overview User Manual page 11 1.3.4. Visible Alarms - OPS LEDs The OPS panel displays a consolidated status for the modules and logical drives via its LEDs. The table below provides an explanation of the dif - ferent states of each LED.
LaCie 12big Rack F ibre 8 System Overview User Manual page 12 1.4. The Plug-in Modules A LaCie 12big Rack Fibre 8 enclosure requires the following mod - ules for normal operation: ✦ (2) 580W AC Power Cooling Modules. ✦ (1 or 2) LaCie 12big Rack Fibre 8 RAID Controller module(s) for the 12big Rack Fibre 8.
LaCie 12big Rack F ibre 8 System Overview User Manual page 13 If the power supply component of the power cooling module fails, leave the faulty PCM installed but remove the power cord. The dual cooling fan component of the module will continue to receive power from the enclosure and will continue to provide proper cooling.
LaCie 12big Rack F ibre 8 System Overview User Manual page 14 1.4.2. LaCie 12big Rack Fibre 8 RAID Controller Module One or two RAID Controller modules are supplied as part of the 12big Rack Fibre 8 enclosure core product ( Fig.
LaCie 12big Rack F ibre 8 System Overview User Manual page 15 The RAID Controller module incorporates LED indicators for display - ing the status of the controller, details of the LED status conditions are shown in Fig.
LaCie 12big Rack F ibre 8 System Overview User Manual page 16 The following table provides a description of the LaCie 12big Rack Fibre 8 RAID Controller module’s LED indicators. Terms such as “right” and “left” are used to describe locations, refer to Fig.
LaCie 12big Rack F ibre 8 System Overview User Manual page 17 1.4.2.1. Battery Module The 12big Rack Fibre 8 RAID Controller module assembly includes a removable backup battery module, located as shown in Fig. 09 . The battery module contains a user replaceable cell battery pack, see Fig.
LaCie 12big Rack F ibre 8 System Overview User Manual page 18 1.4.2.3. StoreView Management Software The StorView Storage Management software is embedded on the RAID Controller module and is a full-fe.
LaCie 12big Rack F ibre 8 System Overview User Manual page 19 T able 04 - Disk I/O Module LEDs LED State Description SAS Lane ON FLASHING ALL FLASHING OFF Ready, no traffic. Active, I/O traffic. Fault condition or rebooting. Not ready, no power. Fault LED ON OFF A module fault condition.
LaCie 12big Rack F ibre 8 System Overview User Manual page 20 1.4.5. Drive Carrier Module The Drive Carrier module includes a hard disk mounted in a carrier. Each drive slot will house a single Low Profile 1.0 inch high, 3.5 inch form factor disk drive in its carrier.
LaCie 12big Rack F ibre 8 System Overview User Manual page 21 1.4.5.1. Drive Status Indicators Each drive carrier incorporates two LEDs, an upper (Green) and lower (Amber) LED. In normal operation the green LED will be ON steady and will flash as the drive operates, indicating I/O activity.
LaCie 12big Rack F ibre 8 System Overview User Manual page 22 1.4.5.3. MUX Transition Cards SATA disk drives require an Active/Active (A/A) MUX transition card, sometimes referred to as a dongle. The MUX transition card is in - stalled on the SATA disk drive interface and provide a specialized interface to the drive plane.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 23 2. Getting Started 2.1. Introduction In this chapter, you are shown how to install your LaCie 12big Rack Fibre 8 enclosure into an industry standard 19-inch rack cabinet and cable the enclosure subsystem.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 24 2.2.1. Enclosure Drive Slot Number Convention Each enclosure has twelve drive slots. Drives are identified by their slot number as illustrated in Fig.
LaCie 12big Rack F ibre 8 System Overview User Manual page 25 2.3. Enclosure Installation P rocedures The following procedures describe the installation of an enclosure. They highlight critical requirements and good handling practices which we encourage you to follow so as to ensure a successful in - stallation is achieved in the safest manner.
LaCie 12big Rack F ibre 8 System Overview User Manual page 26 Initial Unpacking Steps 1. Inspect the packaging for crushes, cuts, water damage, or any other evidence of mishandling during transit. If any damage ap - pears to be present, it is suggested to take photographs of the packaging before opening any boxes.
LaCie 12big Rack F ibre 8 System Overview User Manual page 27 2.3.3.2. Rack Mounting Rail Kit A set of mounting rails is provided for use in 19-inch rack cabinets.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 28 3. Assemble the rack brackets to the rack posts as follows. The brackets are universal and will fit either side ( Fig. 28 ). a. Locate the guide pin at the rear of each bracket and insert that pin into a rear post hole.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 29 4. Mount the enclosure in the rack as follows ( Fig. 29 ): a. Using an assistant, lift the enclosure aligning it with the rack rails and carefully insert the chassis slides into the rack rails.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 30 2.4. Module R emoval & Installation The 12big Rack Fibre 8 and 12big Rack Fibre Expansion enclosures are supplied fully populated with all the required plug-in modules installed.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 31 2.4.1.2. Installing the Power Cooling Module 1. Check for damage, especially to the rear connector. CAUTION: Handle the module carefully and avoid damaging the connector pins. Do not install the module if any connector pins ap - pear to be bent.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 32 3. Release the Drive Carrier module handle by pressing the latch in the handle with your finger and rotating the handle towards the right ( Fig. 34 and Fig. 35 ). 4. Gently withdraw the Drive Carrier module from the drive slot.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 33 enclosure. 3. Slide the Drive Carrier module, gently, all the way into the en - closure until it stops and seat it by pressing with your thumb on the left edge of the module ( Fig. 37 ). 4.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 34 2.4.3. RAID Controller Module 2.4.3.1. Removing the RAID Controller Module 1. Grasp the module latch between your thumb and forefinger, and squeeze together to release the latch. 2. Pull the latch outward to eject the module from the enclosure ( Fig.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 35 2.4.3.2. Installing the RAID Controller Module The RAID Controller Modules are installed with the primary (C0) in the upper bay and the secondary (C1) in the lower bay.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 36 3. Using the latch as a handle, withdraw the Disk I/O Module ( Fig. 45 ). 2.4.4.2. Installing the Disk I/O Module The Disk I/O Modules are installed with the primary in the upper bay and the secondary in the lower bay.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 37 2.4.5. SFP T ransceiver Installation 1. Remove the dust cover from each of the SFP slots to be popu - lated on the RAID Controller module. 2. Insert the SFP Transceiver into the SFP cage and push to seat it.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 38 2.5. Cabling the Enclosures On the following three pages there are six illustrated examples of the supported cabling configurations. Choose the figure that supports your configuration and cabling your system accordingly.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 39 F ig. 53 - Single Host, Dual HBAs and Dual Controller Cabling F ig. 54 - Dual Hosts, Single HBA and Dual Controller Cabling.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 40 F ig. 56 - Dual Hosts, Single HBA and Dual Controller Cabling with a Switch F ig. 55 - Dual Hosts, Dual HBAs and Dual Controller Cabling.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 41 2.6. Cabling Multiple Enclosures Additional Expansion enclosures, 12big Rack Fibre Expansion, can be connected to a 12big Rack Fibre 8 RAID enclosure to increase the number of drives to the maximum of 96.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 42 F ig. 58 - 12big R ack Fibre 8 Enclosure Expansion Dual Host Dual Controller Cabling with a Switch.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 43 2.7. Ethernet Connection The controller can be connected to the network for out-of-band management and monitoring via the RJ-45 10/100 BaseT Ethernet port using the Embedded StorView Management module and software.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 44 2.9. Grounding Checks The storage systems must only be connected to a power source that has a safety electrical ground (earth) connection.
LaCie 12big Rack F ibre 8 Getting Started User Manual page 45 3.1. P ower On Before powering up the enclosure(s), please ensure that all modules are firmly seated in their correct bays and slots. CAUTION: Do not operate this equipment until the ambient tem - perature is within the specified operating range.
LaCie 12big Rack F ibre 8 Operation User Manual page 46 3.2. OPS P anel LEDs The generalized OPS Panel LEDs conditions are described below. Please refer to Table 10 for details of any fault indication. T able 07 - Generalized OPS P anel LEDs LEDs Status System Power ✦ Illuminated Steady Green: Good or Positive Indication.
LaCie 12big Rack F ibre 8 Operation User Manual page 47 T able 08 - T emperature Sensor Identification and Threshold V alues Sensor # Location and Type Critical Cold Warning Cold Warning Hot Critical Hot 1 Enclosure Ambient. 0°C/32°F 5°C/41°F 40°C/104°F 42°C/107°F 2 Enclosure Midplane.
LaCie 12big Rack F ibre 8 Operation User Manual page 48 3.4. Starting StorView During RAID Controller start up, the Embedded StorView software examines the user Preferences Settings to determine if a configured IP address exists. If one is defined, it will initialize the network inter - face using that IP address.
LaCie 12big Rack F ibre 8 Operation User Manual page 49 3.5.1. Setting Up the Embedded StorView Module: Microsoft Windows 1. Insert the Software and Manuals CD into your CD drive. The auto-run program will automatically start the navigation menu. 2. Click the Embedded StorView Setup Wizard link to begin the configuration.
LaCie 12big Rack F ibre 8 Operation User Manual page 50 7. Select the MAC address of the Initialized System you wish to start and click the Launch button ( Fig. 66 ). 8. Your default web browser will open with a login screen. Enter the login name and password, then click OK .
LaCie 12big Rack F ibre 8 Operation User Manual page 51 3.6. P ower Down The enclosure can be powered down at any time and if writeback cache contents are present, the contents will be preserved by the internal backup battery. However, you should not power down the RAID Controller(s) if there is I/O activity in progress.
LaCie 12big Rack F ibre 8 Operation User Manual page 52 4. T roubleshooting 4.1. Overview The enclosures include associated monitoring and control logic to enable the components to assist with diagnosing problems within the enclosure’s power, cooling, RAID Controller or Disk I/O Modules, and drive systems.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 53 4.1.2.2. Alarm Sounds on Power Up Please refer to Section 4.3. Audible Alarm . 4.1.2.3. Controller OK LED Not Illuminated Controller OK LED ( Fig. 67 ) If the controller is not completing its boot sequence, consider the suggestions below to remedy the situation.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 54 4.1.2.4. LaCie 12big Rack Fibre 8 Enclosure Not Rec- ognized by Host Computer 1. Check that the interface cables from the RAID Controller to the host computer are installed correctly.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 55 4.2. Status Indicators (LEDs) 4.2.1. P ower Cooling Module LEDs Four LEDs mounted on the rear panel of the power cooling module (see Fig. 68 ) indicate the status of the module.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 56 4.2.2. OPS P anel LEDs The OPS panel displays the aggregate status of all the modules. T able 10 - OPS P anel Status LEDs LED State Description System Power Steady Green Power is applied to the enclosure.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 57 4.2.3. RAID Controller Module LEDs T able 11 - 12big Rack F ibre 8 RAID Controller Module - Icon & LED Status Indicators Icon/LED Description Battery Fault This LED is located in the group of controller LEDs on the right side of the face plate.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 58 4.2.4. Disk I/O Module LEDs T able 12 - Disk I/O Module LEDs LED State Description SAS Lane ON FLASHING ALL FLASHING OFF Ready, no traffic. Active, I/O traffic. Fault condition or rebooting.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 59 4.2.5. Drive Carrier LEDs Disk drive status is determined by a green and an amber LED mounted on the front of each Drive Carrier module.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 60 4.3. Audible Alarm The enclosure includes an Audible Alarm which indicates when a fault condition is present.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 61 The audible alarm can be muted by pressing the Mute button on the OPS panel. Automatic muting will take place after two minutes if the mute switch is not manually operated.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 62 4.4. Symptoms and Solutions The following sections describe problems, with possible solutions, which can occur with your 12big Rack Fibre 8 and 12big Rack Fibre Expansion storage solution.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 63 4.4.3. P ower Cooling Module Faults T able 18 Symptom Cause Action OPS panel Module Fault LED illuminated (Amber). Audible alarm sounding. Fan Fail LED is illuminated on PCM ✦ Any power fault.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 64 4.4.4. Thermal Monitoring and Control The 12big Rack Fibre 8 and 12big Rack Fibre Expansion storage system uses extensive thermal monitoring and takes a number of actions to ensure component temperatures are kept low and also to minimize acoustic noise.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 65 4.4.5. Thermal Alarm T able 20 Symptom Cause Action OPS Panel Module Fault LED (Amber). An amber LED on one or more PCMs. If the internal temperature measured in the airflow through the enclosure exceeds a pre-set threshold a thermal alarm will sound.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 66 4.5. Firmware Updates Periodically, updates to the RAID Controllers, Disk I/O Modules, PCMs, midplane and Disk Drive firmware programs will be accom - plished through a combined update software package.
LaCie 12big Rack F ibre 8 T roubleshooting & Problem Solving User Manual page 67 5. Module R emoval and R eplacement 5.1. Dealing with Hardware Faults Ensure that you have obtained a replacement module of the same type as the failed module before removing the faulty module.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 68 5.2.1. Hot Swappable Components The following modules are hot swappable: ✦ Power Cooling Modules ✦ RAID Controller or Disk I/O Module ✦ Backup Battery Module ✦ Disk Drive ✦ SFP Module 5.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 69 5.4.1.1. Replacing the Power Cooling Module (PCM) 1. Ensure the PCM ON/OFF switch is in the OFF position, remove the power cord by moving the bale towards the center of the module and extracting the cord.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 70 5.4.2. RAID Controller Module CAUTION: Handle the module carefully and avoid damaging the connector pins. Do not install the module if any connector pins ap - pear to be bent.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 71 5.4.3. Disk I/O Module CAUTION: Handle the module carefully and avoid damaging the connector pins. Do not install the module if any pins appear to be bent. 5.4.3.1. Replacing the Disk I/O Module 1.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 72 5.4.4. Removal and Installation of the Blank I/O Module 5.4.4.1. Removal 1. Grasp the module latch between your thumb and forefinger, and squeeze together to release the latch.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 73 5.4.5.1. Removing the Battery Module Operate the release latch by pressing down and pulling the battery module out of the controller module ( Fig. 83 ). 5.4.5.2. Installing the Battery Module 1.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 74 5.4.6.1. Removing the SFP Transceiver 1. Locate the defective SFP Transceiver on the specific RAID Con - troller. 2. Rotate the ejector upward and pull the transceiver from the con - troller ( Fig.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 75 2. Rotate the key in a counter-clockwise direction until the “red” indicator is not visible in the aperture beside the key.
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 76 3. Slide the Drive Carrier module, gently, all the way into the en - closure until it stops and seat it by pressing with your thumb on the left edge of the module ( Fig. 91 ).
LaCie 12big Rack F ibre 8 Module Removal & Replacement User Manual page 77 5.4.8. Dummy Drive Carrier Module Replacement Dummy drive carrier modules are removed and installed in the en - closure simply by pulling the module out of the slot or pushing it into place.
LaCie 12big Rack F ibre 8 T echnical Specifications User Manual page 78 6. Appendix A : T echnical Specifications 6.1. Dimensions Enclosure Inches mm Height 3.46 87.9 Width across mounting flange 19.01 483 Width across body of enclosure 17.44 443 Depth from front mounting flange to extremity of enclosure body 22.
LaCie 12big Rack F ibre 8 T echnical Specifications User Manual page 79 6.4. Enclosure Environment Enclosure Ambient Temperature Range Ambient Relative Humidity Maximum Wet Bulb Operational 5°C to 40.
LaCie 12big Rack F ibre 8 T echnical Specifications User Manual page 80 6.5. LaCie 12big R ack Fibre 8 RAID Controller Module Specification Dimensions 209.55 mm width x 288.93 mm length x 38.1 mm height (8.25 inches x 11.375 inches x 1.5 inches) Speed ✦ Host Ports: two 8 Gbit/sec.
LaCie 12big Rack F ibre 8 T echnical Specifications User Manual page 81 6.7. Drive Carrier Module Specification IMPORTANT INFO: Disk drives must be UL approved. Operating the enclosure system with non-approved drives may invalidate the warranty. Module Dimensions Height 26.
LaCie 12big Rack F ibre 8 Standards & Regulations User Manual page 82 7. Appendix B: Standards & R egulations 7.1. International Standards The LaCie 12big Rack Fibre 8 and LaCie 12big Rack Fib.
LaCie 12big Rack F ibre 8 Standards & Regulations User Manual page 83 7.2. P otential for Radio F requency Interference USA Federal Communications Commission (FCC) NOTE: This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC rules.
LaCie 12big Rack F ibre 8 Standards & Regulations User Manual page 84 7.3. European R egulations This equipment complies with European Regulations EN 55022 Class A: Limits and Methods of Measurement of Radio Distur - bance Characteristics of Information Technology Equipment and EN50082-1: Generic Immunity.
LaCie 12big Rack F ibre 8 Standards & Regulations User Manual page 85 7.6. EMC P recautions If passive copper cables are connected, the cable must not have a connection to a common ground (earth) point.
LaCie 12big Rack F ibre 8 Contacting Customer Support User Manual page 86 8. Contacting Customer Support 8.1. LaCie T echnical Support Contacts LaCie Asia http://www .lacie.com/cn/contact/ LaCie Australia http://www .lacie.com/au/contact/ LaCie Belgium http://www .
LaCie 12big Rack F ibre 8 W arranty Information User Manual page 87 9. W arranty Information LaCie warrants your 12big Rack and/or its parts against any de - fect in material and workmanship, under normal use, for the period designated on your warranty certificate.
Een belangrijk punt na aankoop van elk apparaat LaCie 12big Rack Fibre 8 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen LaCie 12big Rack Fibre 8 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens LaCie 12big Rack Fibre 8 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding LaCie 12big Rack Fibre 8 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over LaCie 12big Rack Fibre 8 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van LaCie 12big Rack Fibre 8 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de LaCie 12big Rack Fibre 8 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met LaCie 12big Rack Fibre 8 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
