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I NT UITY ™ Messaging Solutions Enhan ce d-Li st App li ca tio n Re le as e 1 .0 58 5-310-57 5 Com code 1 0797 5674 Issue 1 July 1 997.
Copyright 1997, L ucen t Te chnol ogi es All Rights R e served Prin ted in U .S. A. Notice Eve ry effort was made to en sure that the info rmation in this b ook wa s compl et e and accur at e at th e time of pr i nti ng. Ho w ever , in for mat ion is s ubj ec t to cha nge.
Conten ts Issue 1 July 1997 i Abou t This Book ■ Pur pos e v ■ Intended Audience s v ■ Tradem arks and Service Marks vi ■ Related R esources viii ■ How t o Comment on This B ook viii 1 En ha.
Conten ts ii Issue 1 July 199 7 ■ Increasing the Number of Mailing Lists A l lowed on the Sy s t em 15 ■ Defining an ELA Class of Service 16 ■ Setting Up ELA and Shadow Mai l b ox Community IDs .
Conten ts Issue 1 July 1997 iii ■ Checking the Admin istrator’s Log 51 ■ Checking t he De l ivery Failure Log 52 ■ Delivery Failure Codes 54 ■ Troubleshoo ti ng ELA 55 6 Alarms ■ Overvie w.
Conten ts iv Issue 1 July 1997.
Issue 1 J uly 1997 v About This Boo k Pu rpo se This book contains instructions for installing and administrating the Enhanced -List Applicat ion (ELA) on an I NTUITY ™ AUDIX ® R 4 syst em.
About T his Book vi Issue 1 July 1997 Trademarks and Service Mar k s The following tradema r ked produ ct s are mention ed in books in the Lucent I NT UI TY documen t set: ■ AT™ is a t radem ark of Hayes Microcomp uter Products, Inc. ■ AUDIX ® i s a registered tradema rk of Lucent Technolog ies™.
Trademarks a nd Service Mark s Issue 1 J uly 1997 vi i ■ Novell ® i s a registered trademark of Novell, Inc. ■ Parad yne ® is a re g istered tradem ark of Lucent Technol og ies™. ■ Phi llips ® is a reg is ter ed trad ema rk of Philli ps Scre w C om pany.
About T his Book viii I s sue 1 J uly 1997 Rela ted R eso urces If you need help with basi c administrative procedures, see the I NTUITY ™ Messaging Solutions R elease 4 Administra tion book, 585-31 0-564. Ho w to Com ment on Thi s Boo k We are always interested in your sug gestions for i mprovin g this book.
Issue 1 July 1997 1 1 Enhanced -List App l ic at io n Over view This chapter describes the Enhanced -List Application (ELA) on an I NTUITY ™ AUDIX ® Release 4 system. Audience Read this book if you are the AUDIX syste m adminis trato r re sponsi b l e for th e configuratio n and ma intenance of an I NTUITY AUDIX R e lease 4 system.
Enhanced -List Applicat ion 2 Issue 1 July 1997 E nha n ced- Lis t Ap plic a t ion The Enhanced -List A pplication (ELA) greatly ex pands your business’ capability to de l iver messag es to large numbers of recipients. A single enh anced lis t can contain 1500 addresses and you – th e syst em administrator – can create up t o 100 s uch lists.
ELA Ad m inist r atio n Issue 1 J uly 1997 3 ■ Forward messages to support staff automatically. If you o f t en forward incoming messages, y ou can create an en hanced-list mailbox that autom at ically forwards messages t o your staff. Your staff can review the messages and then respond to them as they normally would.
Enhanced -List Applicat ion 4 Issue 1 July 1997 This administration can be divided as follows: AUDIX Adm i nistration: ■ Contact Professional Services (or your account representative, if you did not con t ract with P r o f essional S ervices) to have ELA i nstalled.
ELA Ad m inist r atio n Issue 1 J uly 1997 5 Hardware/So ftware Requirements ELA runs on the s ame m achin e as AUDIX. ■ ELA must be installed on a Lucent I NTUITY R4.2-4 or higher machi ne. If your site has an earli er rel e ase, contact your Lucent s ervice representa t ive to obtain the necessary upgrade.
Enhanced -List Applicat ion 6 Issue 1 July 1997 Port U s age Impact Voice port usage increases as rec ipi e nts retrieve m essages sent by ELA . Plan f or the i ncreas e with Professional Services when you purchase EL A. Refer to the worksheets that were compiled at the ti m e of the purchase to determine the port usage impa ct.
ELA Ad m inist r atio n Issue 1 J uly 1997 7 The IMAPI passw ord is an optional, seconda ry level of security used to prevent an unauthorized source external to AUDIX f rom starting an IMAPI session. We strongly rec om mend that y ou take a dvantage of this ex t ra protection.
Enhanced -List Applicat ion 8 Issue 1 July 1997 cannot be infected with viruses embedded in these software files, cl ient machines m ay becom e infected w hen a user launches the applicati on associated with the software file. ! CAUTION: ELA does not perform any virus detection.
Issue 1 July 1997 9 2 Install ation Over view This chapter describes how to install E LA on a Lucent I NTUITY R4.2 o r higher syste m . I ns t allin g the So ft ware The ELA package is prov ided on a tape labeled Enhanc ed-List Ap p lication . To install ELA on a Lucent I NTUITY R4.
Ins ta lla tio n 10 Issue 1 July 1997 Figur e 2-1. Soft ware In stall M e nu 3. Insert the t ape labeled Enhance d-List Ap pl i cation i nto th e ta pe dr ive . 4. Select: The system displa ys the message : Insert a tape into the Tape Drive. Type [go] when ready or [q] to quit: (default: go) 5.
Rebooting the System Issue 1 July 199 7 11 6. Press to select all . The system installs the software and displays several status messa ges. When th e soft ware installation is complete, the syste m displays the message: Installation of Enhanced List Application Package was successful.
Ins ta lla tio n 12 Issue 1 July 1997 3. Press (F3) . The system stop s the voi ce system and displ ays the a seri es of status messages. When the voice system has st opped, the syst e m displays the message: The Voice System has stopped. Press Enter to Continue.
Issue 1 July 1997 13 3 Administering A U DI X for EL A Over view To define the ELA server and functionality t o AUDIX: ■ Contact Professional Services (or your account representative, if you did not contract with Profession al Services) to have ELA installed.
Administering AUDIX f or ELA 14 Issue 1 July 1997 Acti vat ing ELA After the ELA installation i s complete, contact your Professional S ervices ( o r your account representat ive, if you did not contract with Professional Services). The technici an from the remo te supp ort center w ill acce ss your syst e m re motely and activate the ELA feature.
Inc re as in g t he N umb er of Ma iling L is ts A llo w ed o n the Syst e m Issue 1 July 199 7 15 3. Ensure the following fiel ds are set to ON: ■ Enhanced List Application ■ TCP/IP Administration 4.
Administering AUDIX f or ELA 16 Issue 1 July 1997 6. Press (F3 ) to save the i nformation in the system d at abase. The cursor ret urns to the co mmand l i ne, and the syst em displays the me ssag e Command Successfully Completed . 7. Continue with the next proced ure or enter ex i t t o l eav e A UD IX Administrati on.
Defining an ELA Cl as s of Service Issue 1 July 199 7 17 Figu re 3- 2. Clas s of Servic e S c r e en , Page 1; Defi nin g a Class of Servi ce fo r ELA 3. Although not required, we recomme nd th at you change the name of the COS to be more descri p tive, for ex a m pl e , e nte r ELA in th e Name: fie ld.
Administering AUDIX f or ELA 18 Issue 1 July 1997 Figur e 3-3. S ub sc ribe r C las s of Se rvi c e Para m et ers Sc reen, Pa ge 2; Enabl ing ELA on a COS B as is 7.
Setti n g Up EL A and Sha do w Mail box C om mun ity IDs Issue 1 July 199 7 19 8. Press (F3 ) to save t he informatio n in the sy stem d at abase. The cursor ret urns to the co mmand l i ne, and the syst em displays the me ssag e Command Successfully Completed .
Administering AUDIX f or ELA 20 Issue 1 July 1997 Let’s say you set up the enhanced -list mailbox communi ty t o be Communit y 10. Commun it y 10 is g iven perm i ssion to s end to all other c ommunities (except the shadow mailbox c ommunity).
Setti n g Up EL A and Sha do w Mail box C om mun ity IDs Issue 1 July 199 7 21 2. At the enter command: pro mpt, enter either: The system displays the Sending Restrictions screen (Figure 3-5). Figure 3-5. Se n di ng Restrictions S c reen 3. Enter y in the Activate Restrictions? fi eld.
Administering AUDIX f or ELA 22 Issue 1 July 1997 access to enhanced lists from sending a message to an Enhanced List. Following the example discusse d under "Things to Consider" on page 3-1.
Administering TCP /IP Issue 1 July 199 7 23 Admi ni ster in g TC P/ IP If you r system is al ready connec ted to the LAN, you can skip t h is p rocedu re.
Administering AUDIX f or ELA 24 Issue 1 July 1997 Figure 3 - 6 . TCP /IP Adm inistration W indow; A d ministering T CP/IP fo r Enhanced-List Applic ation (ELA) 2.
Administering TCP /IP Issue 1 July 199 7 25 5. Ent er the de faul t gat ew ay IP addr es s in the Default Gateway IP Address: fie l d . The default gateway IP address is the addres s of the gateway router that serves to connect to addresses on other LANs.
Administering AUDIX f or ELA 26 Issue 1 July 1997 NOT E: The changes to your syste m will not take effect until you reboot your system. See your I NTUITY Messaging Solutions R elease 4 Adm inistratio n book for i nstructions.
Setting Up IMAPI Sessions for Trusted Server Access Issue 1 July 199 7 27 Figure 3-8. S ys tem-Parameters IMAPI-Options Screen , Pa ge 1; Sett ing IMAPI Sessions f or Tru ste d Se rve r Ac ce s s NOT E: The f oll owing contain instructions for t he fields t hat directly relate to ELA.
Administering AUDIX f or ELA 28 Issue 1 July 1997 8. P ress (F3) to sa ve this in format io n to the syst em databa se. The cursor ret urns to the co mmand l i ne, and the syst em displays the me ssag e Command Successfully Completed . 9. Continue with the next proced ure or enter ex i t t o l eav e A UD IX Administrati on.
Defining Two ELA Trusted Servers Issue 1 July 199 7 29 ■ The TCP/IP address for the AUDIX server (s ee pa ge 3-23). You will p erf orm this p rocedure twice , fi rst for the E LA administrative server, and then for t he ELA delivery server. To add the ELA trusted servers to the I NTUITY AUDIX server: 1.
Administering AUDIX f or ELA 30 Issue 1 July 1997 3. In th e Trusted-Server Name: field , enter a name for the first ELA trusted server. (See the Note below for tips on trusted serv er names.) This name must be a unique 1- t o 10-printable character entry.
Defining Two ELA Trusted Servers Issue 1 July 199 7 31 11. Do you want t o administer an IMAPI password? ■ If yes, follow the procedures for s etting the IMAPI pass word in your I NTUITY Me s sa g ing S ol ut ion s Re le ase 4 A d mi n is tra t i o n bo ok b efor e proceedin g to the ne xt section.
Administering AUDIX f or ELA 32 Issue 1 July 1997.
Issue 1 July 1997 33 4 Admi nister ing ELA fo r AUDI X Over view Now that t he AUDI X system knows abo ut the ELA t ruste d serve rs, you can d o the initial administration of the ELA system.
Administering ELA for AUDI X 34 Issue 1 July 1997 ■ Enhanced - l ist mailbox an d shadow mailbox Com munity IDs (see page 3-20) ■ E L A C la ss of S er vi c e ( se e p a ge 3- 16) To administer the ELA server: 1. Starting from the main menu (Figure 3-1 on p age 3-14), select: The Set Up Enhanced-List System Data window displays (Figure 4-1).
Defining the AUDIX server and Administering Access Issue 1 July 199 7 35 Table 4-1 . Field Definitions: Set U p Enhanced-List S ys tem Data W indow Fi e ld Na m e Des crip tio n/Pro cedu re Syst em Login: Vali d Inp ut : sa, v m Enter sa (s ystem admini strator login) or vm (voice mail ad mi ni stra t or l ogi n) .
Administering ELA for AUDI X 36 Issue 1 July 1997 Passwor d: Vali d Inp ut : 5- to 10- al phanumeri c chara cters Enter th e Admini strati ve tr usted server pa sswor d (see page 3-30).
Guidelines for Nami ng Enhanced Lists Issue 1 July 199 7 37 3. P ress (F3 ) to save the E LA serv e r in form ation t o the system data base . The system di splays the message “ Successfully Updated! ” and asks you to press F 1 acknowledge the mess age.
Administering ELA for AUDI X 38 Issue 1 July 1997 ■ Give enhanced li sts names that reflect an organization or a function. Include the word list . Exam ples : — Marketing_ Dept_List — Maxfield_List — Western_District_Sal esf orce_ List ■ If you want all enhanc ed lists to be grouped t ogeth er, put the word list firs t.
Creating Enhanced Lists Issue 1 July 199 7 39 Fi gure 4-2 . Ad m i nist er En hanc ed- Lis t s Wind ow 2. Press (F4) . The s y s tem displays t he Ne w Enhanced-List wi ndow (Figure 4 - 3). Figure 4- 3. N ew Enhanced-List Window 3. Complete the fields in t his window using the information in Table 4-2.
Administering ELA for AUDI X 40 Issue 1 July 1997 4. P ress (F3) to sa ve this in format io n in the sy stem databa se. The cursor displays in the A d ministe r Enhanced Lists window on the li ne that shows the li st you just entered. (If you have more than one list , the new list is placed in line alphab etically with t he other lists).
Creating Enhanced Lists Issue 1 July 199 7 41 Guid elines for Sel ecting Enhanc ed-Li st M embers The following subscribers can be members of an enhanced list: ■ Local and remote subscrib ers.
Administering ELA for AUDI X 42 Issue 1 July 1997 Fi g ure 4- 4. Enha nced Li st Mem ber ship f o r Listname Window 2. Press (F4) . The system displays the Add Memb er data entry wi n dow (Figure 4-5). Fig ure 4 -5. A dd Me mber W ind ow; A ddi ng Me mb e rs t o an Enha nce d List 3.
Creating Enhanced Lists Issue 1 July 199 7 43 4. P ress (F3 ) to sa ve thi s info rmati o n in the system d atabase . NOT E: The Entries: field at the t op of the Administer Enhan ced-Li sts window increments each time you add a new member to the l ist.
Administering ELA for AUDI X 44 Issue 1 July 1997 The system displays the Administer Enhanced -Lists window (Figure 4-2). The nam es of y our enhanced lists disp l ay in the window (along wi th other de scr i ptiv e dat a). 2. Using the arr o w keys, select th e list y ou would like to add members to.
Creating Enhanced Lists Issue 1 July 199 7 45 ■ Dele te a memb e r fr o m the list (S tep 6) ■ Pri nt the l i st to your syst e m pri n t er (Ste p 7) Adding a M e mber 4. Press (F4) . The s y s tem displays t he Ad d Member d ata entry win dow (Figure 4 - 5 on page 4-42).
Administering ELA for AUDI X 46 Issue 1 July 1997 Deleti ng a Member 6. To delete a member: a. Locate the mem ber name to be deleted . See ‘‘Finding a Member’’ above. b. Pres s (F7 ) . The system displa ys the confirmation m essage: CONFIRM: Deleting Name= List - Listna me Extension/Address= Listextension Enter y to continue, n to abort.
Deleting an Enhance d List Issue 1 July 199 7 47 2. Use the arrow k eys to hi g hlight the line t hat represents th e l ist you want t o delete. If the list to be d eleted does not app ear on the visible page, s elect the list by one of the following means.
Administering ELA for AUDI X 48 Issue 1 July 1997 Rec ordi ng Na mes f or En hanced List s Once y ou have esta bl ishe d a n enhanced list , is a g ood idea t o record a name f o r the list. That way, users will hear a meani ngful name for the list when they send a message to an enhance- list mailbox for distri b ut ion.
Testing I NTUITY Enhanced Lists Issue 1 July 199 7 49 ■ " Def ini ng an EL A Cl as s of S erv ic e" o n p age 3- 16 ■ "Setting Up ELA and Shadow Mailbox Comm unity IDs" on page.
Administering ELA for AUDI X 50 Issue 1 July 1997.
Issue 1 July 1997 51 5 Preventative Maintenance and Troubles hooting Over view This s ect i on describes ho w to c heck for system alarms rel ating to ELA and how to diagno s e co m mon app li cation an d end-user problems.
Preventative M aintenance and Troub l eshooting 52 Issue 1 July 1997 5. Press (F3) to display the alarm entries . 6. Examine the display ed entries. See the Lucent I NTUITY ™ Messa ging Solutions R elease 4 Alarm a nd Log M essages, 585-310-566 f or a list of events and alarms, and associat ed repair proced ures .
Checking the Delivery Failure Log Issue 1 July 199 7 53 2. Press (F8 ) to se nd a c op y of th is re po rt to t he sys te m p rin te r , if you h ave a printer available.
Preventative M aintenance and Troub l eshooting 54 Issue 1 July 1997 Deliv e r y Fail u re Cod es Delivery failure logs contain the f ollowing codes: Table 5-2. Delivery F a ilure Codes Reason of Failure Description Full ma il box The recip i en t has a full mailbox.
Troubleshoot i ng ELA Issue 1 July 199 7 55 Tr ou bles ho otin g ELA Table 5-3 lists questions users ask the system adm inistrator and suggest ed remedies to commonly encou ntered system problem s.
Preventative M aintenance and Troub l eshooting 56 Issue 1 July 1997 Recipi ent cl ai ms s/ he did not get an EL A mess age. ■ Ma iling list n ot curre nt Check the mailing list f or the recipien t’s name.
Troubleshoot i ng ELA Issue 1 July 199 7 57 “Ever yone el se seem ed to have rec eived their enhance d-list mess age. I got mine much later.” User mail box f u ll Check the Li st Measurement s Subs criber Day screen fo r t h e af f ected user. Look at the av ailable mailbox space.
Preventative M aintenance and Troub l eshooting 58 Issue 1 July 1997.
Issue 1 July 1997 59 6 Alarms Over view The following alarms are associated with the Enhance d-List Application. DELI VTS Res o urce Ty pe Alarm Co de: 1 Event ID: ELA-delivt s 01 Alarm L evel: Warning Des criptio n: Trusted-server d at a lost, re-ent er or restore.
Al arms 60 Issue 1 July 1997 Alarm Co de: 2 Event I D : E LA-delivts02 Alarm L evel: Warning Des criptio n: Trusted-server data partially lost, re-ent er or restore. Repair Action: There are two recovery methods: ■ Access t he Set Up Enhanced-Li s t System Dat a window and re-enter all field information.
REGIST R Y Resource Type Issue 1 July 199 7 61 2. Verify/administer the screen information, as required. 3. Repeat for the delivery trusted server. 4. Enter ch i mapi and ve rify/admi nister a s re quire d. 5. When compl et e, enter the correct i nformation in the Set Up Enhanced-List Syst em Data window.
Al arms 62 Issue 1 July 1997 SH ADOW Re so urc e Typ e Alarm Co de: 1 Event I D : E LA-shadow01 Alarm L evel: Warning Des criptio n: Shadow mailbox data lost, re-enter or rest ore .
SHADOW Resource Type Issue 1 July 199 7 63 Alarm Co de: 3 Event ID: ELA-shadow03 Alarm L evel: Warning Des criptio n: Shadow mailbox data corrupt, re-enter or restore. Repair Action: There are two recovery methods: ■ Access the Set Up Enhanced-List System Data window and re-enter the shadow mailbox e x tension an d commun it y ID.
Al arms 64 Issue 1 July 1997 Repair Action: Access the S et Up Enhanced-List Sys t em Data window a nd re-enter the shadow mailbox ext en s ion and community ID. I f a shadow m ai lbox ex i sts a t the e x tension enter ed , the syste m d i splays a syst e m pro m pt to that effe c t.
EL — Enhanced -Li st Applic at i on Issue 1 July 199 7 65 If you regularly get this alarm, the following q uest ions can help you eval uat e how your business uses ELA: ■ Do your subscribers use l.
Al arms 66 Issue 1 July 1997 Even t ID: ELA -lost lock 0 1 thr ough ELA -lostlo c k10 Des cript i o n: Mess ages to a n enhanced list coul d not b e delivered because s omeone was logged into the sha dow m ail box. Re pair P roced ure: No one shou l d ever be logged into the sha d ow mailbox.
EL — Enhanced -Li st Applic at i on Issue 1 July 199 7 67 Re pair P roced ure: Evaluate list membe rship hierarchy and delete unnecess ary nestin g so that ELA can handle delivery of the message. See Lucent I NTUITY Mess aging Soluti ons Release 4 Administration , 585-310-564 f or procedures .
Al arms 68 Issue 1 July 1997 2. Verify that the shado w mailbox belongs to a com mu nity that cannot receive messa ges. NOT E: The s ending restrictions must be identical on all machi nes in the I NT UI TY AUDIX network. Check the sending restrictions on all machine s .
Issue 1 July 1997 69 IN Index A ad minist ering , 34 AUDIX , 3 COS , 16 LAN , 23 TCP/IP , 23 ad minist rator’s log , 51 alar ms , 51 ELA-badr eca01 thr ough ELA-badr eca12 , 65 EL A-ch kre strc t , .
Ind ex 70 Issue 1 J uly 1997 L LAN admini stration , 5 , 23 log s , 51 de liv e ry fa ilu r e , 52 M mail boxes , 6 , 7 , 17 , 28 ma ili ng lis t s , 19 AUDIX , 2 mes sagi ng traffic , 5 P passwor ds .
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