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Norte l Communication Ser ver 1000 Nor tel Mobile V oice Client 2050 User Guide.
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Revision history 3 Revision histor y March 2005 S tandard 1.00. This document is issued to support Nor tel Mobile V oice Client 2050 V erison 2.00.0161 for No rtel Communication Server 1000.
Revision history 4.
Contents 5 Contents About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . . 8 Software dependencies . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Managing Contacts with Mobile Voice Client 2050 . . . . . . 42 Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Accessing Contacts Help .
About this guide 7 About this guide This User Guide provides informat ion about the Nortel Mobile Voice Client (MVC) 2050. The Nortel Mobile Voice Client (MVC ) 2050 is designed to add wireless voice communication to the Pers onal Digital Assistant (PDA).
Mobile Voice Client 2050 over view 8 Mobile V oice Client 2050 over view Designed to work with your personal digital assistant (PDA) and IP-based telephone systems, the Mobile Voic e Client (MVC) 2050 provides real- time voice service over the Internet.
Mobile Voice Client 2050 overvie w 9 Software dependencies The following are the MVC 2050 primary software depe ndencies: • Windows Mobile 2003 for Pocket PC • Windows Mobile 2003 Se cond Edition for Pocket PC Note: Windows Mobile 2003 SE AKU1 is not supported (V ersion 4.
Mobile Voice Client 2050 over view 10 PDA vendors offer two types of re char geable battery: standard and extended-life. The extended- life battery is recommended to provide longer call duration and increased call volum e. Headsets A headset is required in order to send a nd receive telephone calls using the MVC 2050 and your PDA.
Mobile Voice Client 2050 overvie w 11 MVC 2050 menus and screen features The MVC 2050 software pr ovides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selectio ns. The MVC 2050 supports both portrait and landscape modes.
Mobile Voice Client 2050 over view 12 Figure 1: Call Handling screen (por trait) Figure 2: Call Handli ng screen (landscape ) Call handling icons Soft keys (self-labeled) Programmab le Line/Feature ke.
Mobile Voice Client 2050 overvie w 13 Table 2 describes the MVC 2050 screen features. T able 2: MVC 2050 screen features Screen featur es Selections Call Handling icons Hol d, Answer, Release Toolbar (portrait) The retractable toolbar is present only on the portrait skin.
Installing and configuring the Mobile Voice Client 2050 14 Installing and configuring the Mobile V oice Client 2050 To install MVC 2050 on your PDA: 1. If you have an older version of MV C 2050 installed on your PDA, you must remove it prior to installin g a newer version.
Installing and configuring the Mobile Voice Client 2050 15 Figure 3: Removing MVC 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC. Connecting a PDA to a desk top PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC: 1.
Installing and configuring the Mobile Voice Client 2050 16 Figure 4: ActiveSync connect ed Installing the MVC 2050 fr om a Desktop PC using ActiveSync Use the following procedure to install MVC 2050 using the CD: 1. Insert the MVC 2050 CD into the CD -ROM drive of your desktop PC.
Installing and configuring the Mobile Voice Client 2050 17 MVC 2050 configuration Enable ClearT ype The MVC 2050 uses a special screen fo nt, which requires that ClearType® be enab led on your PDA. To enable ClearType: 1. From the PDA’s Main Application screen, sele ct Start .
Installing and configuring the Mobile Voice Client 2050 18 6. Select Disable . 7. Select Yes . For further inform ation about MVC 2050 configuration an d settings, see the MVC 2050 Help system.
MVC 2050 Call Handling screen 19 MVC 2050 Call Handling screen Star ting the MVC 2050 To start the MVC 2 050 from your PDA: 1. From yo ur PDA Main Applic ation screen , select Start . 2. Select Programs . See Figure 5. 3. Select Mobile Vo ice Client 2050 .
MVC 2050 Call Handling screen 20 Figure 6: Call Handling screen Navigation You can use the up, down, left, and righ t cursor control arrow keys on your PDA as navigation buttons to move ar ound the display of MVC 2050. Appearance The appearance of th e Call Handling Screen differs with each available skin.
MVC 2050 Call Handling screen 21 pocket PC scr eens, and flat panel mon itors. See “M VC 2050 configuration” on page 17 for info rmation about enabling ClearType. MVC 2050 graphical inter face (skins) components The MVC 2050 skins are the grap hica l representation of the MVC 2050.
MVC 2050 Call Handling screen 22 Figure 7: Black skin Figure 8: Blue skin.
MVC 2050 Call Handling screen 23 Figure 9: Lime skin Display The display is located in the central area of the skin. See Figure 6 on page 20. Programmable line/feature keys Six programmable lin e/feature keys are located on the r ight side of the skin.
MVC 2050 Call Handling screen 24 Dialpad The 12-button dial pad is located on the left-hand side of the skin. See Figure 6 on page 20. Message Lamp The Message Lamp lets you know if you have voice mail waiting. See Figure 6 on page 20. Mute Indication Lamp The color of the Mute button change s to red when the call is muted.
MVC 2050 Call Handling screen 25 Figure 10: File menu Run in background Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA. To accept an incoming call while the MVC 2050 is running in the backgroun d: 1.
MVC 2050 Call Handling screen 26 Paste Select Paste to paste a tele phone number, copied fro m another application, into the MVC 2050. You ca n do this to place a call rather than entering it through your Call Handling screen dial pad. Cont acts Select Contacts to launch the Contacts dialog b ox.
MVC 2050 Call Handling screen 27 Note: Selecting Exit frees up PDA processing resources. Keys The following it ems are av ailable from the Keys menu: •A n s w e r • Goodbye •H o l d •F e a t u r e s •M a c r o s Figure 11: Keys menu Answer Select Answer to answer an incoming call, or to obtain a dial tone to place a call.
MVC 2050 Call Handling screen 28 Goodbye Select Goodbye to end your call. See also the Goodbye icon, top right in the screen. Hold Select the Hold menu item to place a call on hold. See also the Hold icon, top left in th e Call Handling screen. Features Select Features to access a menu of interface keys.
MVC 2050 Call Handling screen 29 Figure 12: Keys > Features s creen Figure 13: Settings > Featur es screen AAA1200.bmp AAA12 00.bmp.
MVC 2050 Call Handling screen 30 Macros Select Macros from the Keys menu to access macros availab le through the Settings > Macros dialog box. You can use macros to make sp eed dial calls, access voicemail, and pe rform routine functions faster and easier (see “Macros” on page 74).
MVC 2050 Call Handling screen 31 Diagnostics Diagnostics provid es access to a list of metho ds to determine server connection state. To access Dia gnostics : 1.
MVC 2050 Call Handling screen 32 Icons See Figures 16 to view the icons available in the MVC 2050. Icons can be divided into th ree types: • Call Handling icons • Toolbar icons • Menu Bar icon s.
MVC 2050 Call Handling screen 33 Call Handling icons The Call Handling icons ar e: •H o l d •A n s w e r • Goodbye These Call Handling icons are locate d at the top of the skin. See Figure 16 on pa ge 32. Hold Use the Hold icon to place calls on Hold and to rem ove them from Hold .
MVC 2050 Call Handling screen 34 Note 1: Select Keys > Feat ures to view menu items that are exact equivalent s to tapping these T oolbar icons. Note 2: Vo l u m e Up , Vo l u m e Down , and Mu te (which are covered when the T oolbar is shown) also are repe ated on the T oolbar .
MVC 2050 Call Handling screen 35 Quit Select the Quit icon to exit a network service or feature. Callers List The Callers List ico n provides access to information on up to 100 telephone numbers of ca lls received. Redial List The Redial List icon provides access to information on up to 20 telephone numbers you h ave dialed recently.
MVC 2050 Call Handling screen 36 T oolbar Select the T oolbar icon to toggle the T oolbar display on a nd off. System Input The System Input icon in the system tray at the bottom right-han d corner of the PDA, shown in Figure 16 on page 32, p rovides access to the System Input Panel .
MVC 2050 Call Handling screen 37 Figure 17: T ranscribe r used to enter a numbe r Menu and icon summaries File menu Table 3 summarizes the Fi le menu selections .
MVC 2050 Call Handling screen 38 Keys menu Table 4 summarizes the Keys menu selections. Help menu Table 5 summarizes the Help menu selections. Settings Provides access to the Settings dialog bo xes (also available as a Menu Bar Icon). Exit Shuts down the MVC 2 050 application (als o available as a Menu Bar Icon).
Managing calls with Mobile Voice Client 2050 39 Managing calls with Mobile V oice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050: 1. Plug the headset into the PDA, and put the headse t on.
Managing calls with Mobile Voice Client 2050 40 Note: T o use the transcriber , select the System Input Panel icon, select transcriber from the drop-down list, and write the number in the application display area using your PDA ’s transcriber . Answering a call Use the following procedure to answer a call from your PDA: 1.
Managing calls with Mobile Voice Client 2050 41 Maintaining call quality If you are experiencing poor quality during a call on the MVC 2050, move closer to the WLAN access point.
Managing Contacts with Mobile Voic e Client 2050 42 Managing Contacts with Mobile V oice Client 2050 You can plac e a call from y our list of co ntacts in the PD A Contacts application using Mobile Voice Client (MVC) 2050.
Managing Contacts with Mobile Voic e Client 2050 43 Editing the Contacts list See the Contact s Help on your PDA for information about adding, deleting, and editing Contact s . See the appropr iate Help screen for information on editing the Cont acts in Outlook on your desktop PC.
Managing Contacts with Mobile Voic e Client 2050 44 Figure 19: MVC 2050 Contacts screen Dialing a number fr om the Contacts list Use the following procedure to dial a number from the MVC 2050 using the Contacts list: 1. Select File > Contact s . The Cont acts list appears.
Managing Contacts with Mobile Voic e Client 2050 45 Dialing formats Numbers must be in the canonical di aling format in order for your PDA to use them f or dialing. The canonical address format is a u niversal telephone number format recognized by the WIndows Teleph ony Application In terface (TAPI).
Managing Contacts with Mobile Voic e Client 2050 46 Figure 20: Phone details di alog box The following ar e the components for creating and using ca nonical dialing numbers : • area code , in the Co.
Managing Contacts with Mobile Voic e Client 2050 47 Figure 21: Dialing locations.
Managing Contacts with Mobile Voic e Client 2050 48 Set the patterns for local, long-dist ance, and international dialing using Dialing Patterns . See Figure 22. Figure 22: Dialing patterns Area code Set the Area code to provide the default area co de for dialed numbers.
Managing Contacts with Mobile Voic e Client 2050 49 The Contacts application prefixes the default ar ea code to numbers you enter in your Contac ts application . The PDA attempts to inte rpret the numbers as canonical. For example: enter a seven-di git number.
Managing Contacts with Mobile Voic e Client 2050 50 Example An end user has a DN on a server located in Atlanta and another DN on a server located in New York. The end user has set up two dialing locations: one named “Atlanta”’, with a n area c ode of 404 , and anot her named “New York”, with an area code of 64 6.
Managing Contacts with Mobile Voic e Client 2050 51 See your PDA Help system for a description of the value s used in dia ling patterns . ESN numbers To enter ESN number s in Contact s , enter the ESN prefix follo wed by the number. Note: PDA Contact s does not accept the ‘~’ character used in the IP Softphone 2050 to express ESN numbers.
Managing Contacts with Mobile Voic e Client 2050 52 Figure 23: ESN diali ng Extension numbers The PDA Contacts application dial s exte nsion numbers only if they do not satisfy Microsoft criteria for numbers th at require an area code. The following three methods can be use d to manage dialing extension numbers : 1.
Managing Contacts with Mobile Voic e Client 2050 53 Figure 24: Extension number 553-AAA1531.
Personal Directory, Redial L ist, and Callers List 54 Personal Director y , Redial List, and Callers List Personal Directory, Red ial List, and Callers List are features supporte d on CS 1000 systems running CS 1000 Release 4.0 software. The conten ts of these directories are mainta ined in a remote, central database called the Application Server.
Personal Directory, Redial List, and Callers List 55 • system administrator restoration of profiles for single, multiple, or all users User preferences for Person al Directory , Redial List, and Cal.
Personal Directory, Redial L ist, and Callers List 56 • Preferred name match • Area code set- up • Name display format Table 6 describes th e Call Log Options.
Personal Directory, Redial List, and Callers List 57 To set Call Log Options: 1. Tap the Services button. 2. Tap Telephone Options . 3. Tap Call Log Options. 4. Tap one of the following: — Incoming Calls — Preferred Name Match —A r e a C o d e S e t u p — Name display forma t 5.
Personal Directory, Redial L ist, and Callers List 58 • DN at hom e (up to 31 characters • cell phone (up to 31 char acters) • pager (up to 31 character s) To add a contact to Personal Directory: 1. Tap the Directory icon. 2. Tap Personal Directory .
Personal Directory, Redial List, and Callers List 59 3. Tap Personal Directory . 4. Find th e contact b y one of the following : — Scroll to the desired contact. — Search for the contact by name or number . — Enter the number of th e contact to find it.
Personal Directory, Redial L ist, and Callers List 60 Dialing from the Callers List To dial from the Callers List: 1. Do one of the following to open Callers List: — Tap the Callers List icon on the Toolbar. — Tap the Directory icon and tap Callers List.
Personal Directory, Redial List, and Callers List 61 2. Find th e contact b y one doin g of the fo llowing: — Scroll to the desired contact. — Search for the contact by name or number . — Enter the number of the co ntact to find it. 3. Double-ta p the cont act to dial th e selected e ntry.
Personal Directory, Redial L ist, and Callers List 62 To delete the Redial List or Callers List: 1. Tap the Directory button. 2. Select Redial List or Callers List . 3. Tap the Del soft key. 4. Tap Yes . Password Administration The Password Administration featur e is available on the Directory list.
Personal Directory, Redial List, and Callers List 63 4. If you tapped Ent , select one of the following: — Enable Pwd Protection — Disable Pwd Prote ction 5. Tap one of the following: — Yes to accept your selection — No to return to the Directory list 6.
Personal Directory, Redial L ist, and Callers List 64 If you make three consecutive incorrect password attempts withi n an hour, you are locked out of the password-p rotected features for an hour. “Locked acces s” displays on you r telephone. If Virtual Office is enabled, it also is locked out.
Mobile Voice Client 2050 settings 65 Mobile V oice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance, behavior, and opera tion of your PDA.
Mobile Voice Client 2050 settings 66 Audible notification of server connection or disconnection You can program sounds to acco mpany notification of se rver connection or disconnection events. To program up to three sounds for use with audible notification of se rver connection or disconnection: 1.
Mobile Voice Client 2050 settings 67 Server unreacha ble The sound you select for this event plays when MVC 2050 loses contact with the server. The message “Se rver unreachable” displays on the PDA screen. Server unres ponsive The sound you select for this event plays if MVC 2050 fails to connect to the server.
Mobile Voice Client 2050 settings 68 Pr ofiles Each profile is a named file that conta ins a combin ation of serve rs and other attributes that control the co nnectio n, behavior, and app earance of the MVC 2050 .
Mobile Voice Client 2050 settings 69 The profiles screen enables you to: • create profiles • delete profiles • modify a prof ile name • change the profile used by the applicatio n • export profiles • import profiles Creating a new profile Use the following procedure to create a new profile: 1.
Mobile Voice Client 2050 settings 70 Figure 28: Selecting a profile Removing a profile Use the following procedure to rem ove a profile: 1. From the drop-down list on the Profiles tab, select the profile you want to remove. See Figure 28. Note: “My Server” is a built-in profile name that cannot be deleted.
Mobile Voice Client 2050 settings 71 3. Enter the new profile n ame. 4. Select OK . The Profiles screen reappears. The new profile is sele cted. Changing the current profile Use the following procedure to select the profile for your MVC 2050: 1.
Mobile Voice Client 2050 settings 72 Use the following procedure to expo rt a profile to another device: 1. Select Export . A dialog box appears. 2. To export to another device, select “ Export t o another device ”. 3. Select OK . 4. Align the infrared ports of the two devices.
Mobile Voice Client 2050 settings 73 Your system adm inistrator sets up your LAN server to direct your MVC 2050 to the communication server. Figure 29: Server screen When you want to connect to your h.
Mobile Voice Client 2050 settings 74 Figure 30: DHCP Setting on the Server screen Macr os The Mobile Voice Client (MVC) 2050 Macros tab enable s you to rec ord and use macros.
Mobile Voice Client 2050 settings 75 Figure 31: Keys > Macros menu Macro screen To enter a new macro name, or to select an existing macro to modi fy or delete, select the New icon to the right of the list box. See Figure 32. To select an existing macro, tap th e down arrow in the Macro list bo x, and make your selection.
Mobile Voice Client 2050 settings 76 Figure 32: Macr o screen Keys Once you have selected a ma cro name, tap the down arrow in the Keys drop-down list to select a key to add to the macro. Press the Add bu tton to add the key. The Pause key is used to insert a shor t pause in the macro.
Mobile Voice Client 2050 settings 77 Preview You can preview your macro in a single view by viewing the Read-on ly field under the Contents box. Dialpad You can selec t the Keys list box and press the Add button, or you can use the numbers on the dial pad, to enter numbers into your macro.
Mobile Voice Client 2050 for expert users 78 Mobile V oice Client 2050 for exper t users This section discusses the selections used to diagnose or corr ect error conditions, and are not used during normal ope ration of Mobile Voice Client 2050. Client diagnostics Client diagnostics are used to determi ne the connection status of the MVC 2050.
Mobile Voice Client 2050 for expert users 79 Audio quality Audio quality of voice transmission depends on many factors, su ch as codec characteristics, echo cancelle r, jitter buffer size, and listener perception .
Mobile Voice Client 2050 for expert users 80 Audio delay If you expe rience audio delay, you can decrea se the numb er of buffe rs, and reduce the dela y, by adjusting the slider on the Audio screen. Audio clarity If you experience breakups in the receive audio stream, adjust the setting towards Higher Qualit y .
Mobile Voice Client 2050 for expert users 81 Advanced Audio Advanced audio settings are recomme nded for use only by advanced users. See Figure 34 on page 81. NetEQ software, included with the MVC 2050 softwar e, provides loss concealment and compensation; Ne tEQ is the default setting.
Mobile Voice Client 2050 for expert users 82 Items on the Advan ced Audio screen Table 7 describes the selectio ns available on the Advanced Audio screen. T able 7: Advanc ed Audio screen Selection Description NetEQ (Global IP Sound) NetE Q packet loss concealment software is the default mode of operation.
Mobile Voice Client 2050 for expert users 83 Listener IP See Figure 35. This screen is for ex pert user s only. It can be used to override the po rt assignment s when a conflictin g application is on the PDA. Figure 35: Listener IP screen AAA1209a.bmp AAA1209b.
Mobile Voice Client 2050 for expert users 84 Items on the Listener IP screen Table 8 describes se lections available on the Listener IP scree n. Hardware ID The Hardware ID screen is for expert users and system a dministrators. It can be used to select the Media Access Contro l (MAC) address that the MVC 2050 reports to the communica tion server.
Mobile Voice Client 2050 for expert users 85 Figure 36: Hardware ID scree n The Hardware ID is genera ted by reading MAC addresses from the PDA NIC. When the MVC 2050 is used with most serv er types, the Hardware ID it uses must be unique.
Mobile Voice Client 2050 for expert users 86 Table 9 describes ite ms on the Hardwar e ID screen. Connection histor y Connection history write s indication messages to the registr y key “HKCUSoftwareNortel NetworksMV C2050Log” for connection or disconnection events.
Mobile Voice Client 2050 for expert users 87 Soft reset, server n This message indicates th at the server has instructed the MVC 2050 to reset and connect to a server n, where the va lue of n is determined, and possibly written, by the server . This maps direct ly to a UNIStim message.
Mobile Voice Client 2050 for expert users 88 profile options. Your system adm instrator can back up and restore the database, and manage user profiles, using the Application Server Administration feature.
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Norte l Communication Ser ver 1000 Nor tel Mobile V oice Client 2050 User Guide Copyright © Nortel Networks L imited 2005 All Rights Reserved Information is subject to change withou t notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
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