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Part No. P093724 0 02 Business Comm unications Mana g er 2.5 T elephone Features Pr ogramming Guide Return to Menu.
2 P0937 240 02 Cop yright © 2001 Nor tel N etw orks All rights reserv ed. The info rmation in this documen t is subject to chang e without no tice. The stateme nts, configurations, tec hnical data, and recommenda tions in this documen t are believed to be accurate and reliable, but are presented without express or implied warran t y.
Contents 3 T elephone Features Programming Gui de Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Bef ore y ou b egi n . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Contents P0937 240 02 Prior ity Cal l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Ans we r ca lls at a p rime telep hon e . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 T elephone Features Programming Gui de Chapter 4 Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 A utodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Contents P0937 240 02 Call F orward and v oice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 5 Lin e Re dir ect ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 7 T elephone Features Programming Gui de Make a call u sing Call Lo g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Create a pass word to your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Contents P0937 240 02 Make a call p rivate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 7 Handsf ree and Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 9 T elephone Features Programming Gui de Change Set Lock programming f or a telephone . . . . . . . . . . . . . . . . . . . . . . . . . 10 7 A uxiliar y ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10 Contents P0937 240 02 Room cond ition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Room cond ition from a room se t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 9 Room cond ition with a Hospitali ty ser vice admi n set .
Figures 11 T eleph one Features Programming G uid e Figur es Figure 1 T7100, T72 08, T731 6, M7324 and M7324N tel ephones . . . . . . . . . . . . . 20 Fig ure 2 Ins tall ing a T7 316 tel ephon e ( North Americ a) . . . . . . . . . . . . . . . . . . . .
12 Figures P0937 240 02.
Tables 13 T eleph one Features Programming G uid e Ta b l e s T able 1 T elep hone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 T able 2 T elep hone button func tions . . . . . . . . . . . . . . . . . .
14 Tables P0937 240 02.
15 Telep hone F eat ures Prog ra mmi ng G uid e Preface This guide pro vides information about ho w to program a Business Communications Manager telepho ne. This informat ion inclu des items s uch as p rogrammi ng personal speed di als, tran sferrin g a call, and using special featur es.
16 Pref ace P0937 240 02 Acr on ym s This guide uses the follo wing acron yms: ClearDisplay font Indicate s what appears on the telephone display . Example: CALL . ital ic text Indicate s ne w terms an d book titl es. Example: Bus ine ss Co mmunic at ion s Manager T elephone Fe a t u r e C a rd .
Preface 17 Telep hone F eat ures Prog ra mmi ng G uid e Related publications F or mo re informati on about using Busines s Communications Manager 2.5, ref er to the follo wing publica tions: • Bu sines s Commu nicati ons Manager I nstalla tion and Maintenance Guid e • Bu sines s Comm unica tions Manage r Pr og ramming Operati ons Guide.
18 Pref ace P0937 240 02.
19 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 1 Intr oduction Y our Business Communicatio ns Manager telepho ne system has man y features that you c an customiz e to ke ep up wi th changes in your wo rkplace.
20 Chapter 1 Introducti on P093724 0 02 Figure 1 T7100, T7208, T73 16, M7324 and M 7324N tele phones T elephon e installation If you are co nnecting a Busine ss Communications Manager telephone for t he firs t time, refer to the follo wing illu strati ons and steps.
Chapter 1 Introducti on 21 Telepho ne Featu re s Program mi ng Guide 3 Connect t he handset cord t o the jac k labelle d with the telep hone ic on and route t he cord as shown. 4 If you are usin g a headset, route the cord along the cha nnel in the base and connec t the cord to the te lephon e jack th at is labe lle d wit h th e he adset ic on.
22 Chapter 1 Introducti on P093724 0 02 Figure 3 Mount ing a T7316 te lephone w ith a st and on the wall Figure 4 sho ws the T7316 without a s tand wa ll mount ing pr ocedure. See “ Mounting a T7316 telepho ne without a stan d on the w all ” on page 23 .
Chapter 1 Introducti on 23 Telepho ne Featu re s Program mi ng Guide Figure 4 Mount ing a T7316 te lephone w it hout a st and on th e wall Name a telephone or a line Y ou can assi gn names to identify e xternal li nes, ta rget line s, and yo ur col leagu es ’ telephones.
24 Chapter 1 Introducti on P093724 0 02 Line assignm ent Y ou can assign an y of the lines in your system to an y of your telephone s. Your instal ler assigns lines t o telepho nes.
Chapter 1 Introducti on 25 Telepho ne Featu re s Program mi ng Guide T eleph one b ut tons This guide shows the Busin ess S eries T ermin als butt ons. T ab le 1 shows whic h buttons to u se on the dif ferent typ es of Nortel Ne tw orks te lephones. Se e “ T elephone b uttons ” on pag e 25 .
26 Chapter 1 Introducti on P093724 0 02 One-line and t wo-line displ ays The T710 0 and T7208 t elephones h av e a one-line displ ay . The T7316 an d M7324(N) teleph ones ha v e a s econd lin e on the display which sho ws the f unctions of the three b uttons be lo w it.
Chapter 1 Introducti on 27 Telepho ne Featu re s Program mi ng Guide Memory b uttons Y ou can use memory buttons as answe r, aut odial, line, and pro grammed feature butto ns. Line, interc om and ans wer but tons must ha ve indicat ors . The T7316, T7208 and M7324(N) teleph ones ha v e memory bu ttons with indic ators.
28 Chapter 1 Introducti on P093724 0 02.
29 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 2 Ans wer c alls There are thre e indicat ions of an i ncoming call : • ringi ng • a line b utton flashing • a mess age on the dis pla y Y ou do not al ways rece ive all three indications for any distinct ca ll.
30 Chapt er 2 Answer calls P093724 0 02 Call Answering When mor e th an one call rings a t a telephone, the u ser lifts the han dset and automati cally answers the ca ll wit h th e hig hest pr io ri ty .
Chapter 2 Answer c alls 31 Telepho ne Featu re s Program mi ng Guide • the na me of the calle r • the number of the call er • the na me of the line in you r system th at the call is o n For each telephone, you can determine which information appears on the display first.
32 Chapt er 2 Answer calls P093724 0 02 Make Call Displa y inf ormation appear automati cally at a telephone Each telep hone that rings for a n e xternal li ne can sho w Call Display informa tion for that li ne. After answ e ring a ca ll, C all Disp lay in fo r mati on appear s on th e di splay of the t elephon e th at a ns w ere d the call.
Chapter 2 Answer c alls 33 Telepho ne Featu re s Program mi ng Guide Central answ ering position (CAP) modu le A CAP module is an a dd-on de vice that prov ides 48 additional memory or l ine b uttons . Y ou can connect o ne or tw o CAP modul es to t he teleph one t o increas e the number of lines it can h andle.
34 Chapt er 2 Answer calls P093724 0 02 Figure 6 CAP module wi th M7324 an d M7324 N telep hone s Customize your CAP module When a CAP module is first plugged into you r telephone, some of the module buttons are automa tical ly pr ogrammed t o dial an i nterna l number .
Chapter 2 Answer c alls 35 Telepho ne Featu re s Program mi ng Guide The indic ator is on when the tel epho ne has: • an act i ve call • Do Not Dist urb tur ned on The indic ator is of f when a telephone has: • no acti ve cal l • a cal l on h old and no other ac tiv e call Release b utton Press ® to end a call .
36 Chapt er 2 Answer calls P093724 0 02 Y ou cannot use Group Pi ckup to re trie v e a ca mped call. W ith more than one incoming ca ll at a telepho ne in a pickup gro up, a cal l ringi ng on an e xternal line is answe red first, fo llowed by c al ls on the p rime lin e, and last, ca lls on in t ercom l ines.
Chapter 2 Answer c alls 37 Telepho ne Featu re s Program mi ng Guide Answ e r b utt o ns help at te ndan ts to monito r inco m i ng call s for o ne or several othe r pe op le. For exa mple, an a ttendant can h ave line appearanc es f or three d i fferent managers on the answer b u ttons of the telephone .
38 Chapt er 2 Answer calls P093724 0 02 Can cel Group Lis ten i ng Group List ening can cels auto maticall y when you hang up, or when you pr ess ≤£°‚¤ Note: Keep the hands et away from the speaker , or you can hear feedba ck. The hig h er the volum e, the m o re the fe ed back.
39 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 3 Make a ca ll The foll o wing are dif ferent wa ys to mak e a call, dependin g on the pr ogramming and the type of cal l: • Pick up the hands et and dial. Busi ness Communicati ons Manager s upports thre e methods of dialin g.
40 Chap ter 3 Mak e a call P093724 0 02 Y ou ha ve dial ed a numbe r, but the leas t expensi ve route programmed for the system is b usy . Unless you release the cal l, the number goes t hrough on a mor e exp ensi v e route.
Chapt er 3 Make a call 41 Telepho ne Featu re s Program mi ng Guide Line pools A line pool all o ws each teleph one ac ces s to ex t ern al lines f rom a group (or pool) of external li nes.
42 Chap ter 3 Mak e a call P093724 0 02 Pr og ram a line pool feature code When you program a b u tton with t he li ne pool featu re cod e, you must enter a l ine po ol ac ces s code after the feature cod e. The programme d line poo l bu tt on acce sses a speci fi c lin e pool, not the line pool featu re.
Chapt er 3 Make a call 43 Telepho ne Featu re s Program mi ng Guide Pre-dial Pre-dia l allo ws you to ent er a t elephone nu mber , check it , then chan ge it bef ore making t he call. The call does not dial unt i l you select a line or line pool , or pi ck up the hands et.
44 Chap ter 3 Mak e a call P093724 0 02 When you ma ke a priorit y call, the d isplay may s ho w the foll o wing: Y ou can make a priority call only while your te le phone display sho ws the follo wing: Ring Again Use Ring Again when you call a person on your system and their te l ephone is busy or there is no answer .
Chapt er 3 Make a call 45 Telepho ne Featu re s Program mi ng Guide Cancel Ring Agai n Press ≤£¤ t o cancel a Ring Ag ain reques t. Mes sage When usi ng Priori ty Cal l and Ring Agai n don ’ t work, you can le ave a message on the perso n ’ s display .
46 Chap ter 3 Mak e a call P093724 0 02 On a T720 8, T7310, T7316 o r M7324(N) telephone: 1 Press t he line b utton of the call that yo u want to disconn ect. The sec ond call is automatic ally put on hold. 2 Press ® to discon nect t he first c all. 3 Press t he b utton o f the held li ne to reconne ct wit h the seco nd call.
Chapt er 3 Make a call 47 Telepho ne Featu re s Program mi ng Guide Split a co nference Y ou can s peak w ith one caller while the other call is on h old. Y ou c an swi t ch betw een ca l ls using ≥ . On a T720 8, T7310, T7316 o r M7324(N) telephone: 1 Press t he line b utton of the cal ler with whom you w ant to s peak.
48 Chap ter 3 Mak e a call P093724 0 02.
49 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 4 Time-sa ving f eatures This cha pter shows you s ome t ime- saving fe ature s such as: • Autodial • Last Number Redial • Speed Dial • Sa ved Numbe r Redial Au t o d i a l Y ou can pro gram memory buttons for one- touc h dialing of internal or ex te rna l tele p hone numbers.
50 Chap ter 4 Time- savin g feat ures P093724 0 02 Use inte r c om as t he line for A utodial If you p ress an interc om button as the line for an externa l auto dial numbe r, you must i nclud e a v alid l ine pool acc ess code o r a destinat io n code.
Chapter 4 Time-sa ving feat ur es 51 Telepho ne Featu re s Program mi ng Guide Last Number Redial Press ≤fi t o redial the last e xternal number you di aled. Last N umbe r Redia l reco rds a m aximu m of 2 4 digi ts. Pre vent Last Number Redia l Last Number Redial can be res tricte d at in di vidual tel eph ones.
52 Chap ter 4 Time- savin g feat ures P093724 0 02 2 Enter the appr opriate tw o-digit speed d ial code. System Speed Dial c odes System Speed Dial code s are number ed from 01 to 70 . The in staller assig ns numbe rs to Sy st em Speed Dial co des for t he all the syst em.
Chapter 4 Time-sa ving feat ur es 53 Telepho ne Featu re s Program mi ng Guide Sa ved Numb er Redial Y ou can sa ve th e number of the exte rnal cal l you are o n (pro vided you dia led th e call) so that you can c all it ag ain late r.
54 Chap ter 4 Time- savin g feat ures P093724 0 02 Y ou need to start a Unified Manager session to program this feature. For more information about programmin g using Unified Manage r, see the Bus iness C ommu nica tions Manage r Pr og r amming Oper ations Gui de .
55 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 5 Handling calls This chapte r sho ws you ho w to: • handle man y calls at a time • trans fer ca lls • park a cal l Use Hold Y ou can put a call on h old by p re ssing ≥ . When a c all is on hold, the butt on indicator flas hes on all telephones t ha t have access t o that line.
56 Chap ter 5 Ha ndlin g calls P093724 0 02 4 When t he pers on r eturns, lift the handse t to con tinue the co n versa tion. Hold a call e xclusivel y Y ou c an put a call on Exclusi ve Hold so that you can retri eve it only at your tele phone. Press ≤‡· or ≤≥ .
Chapte r 5 Handlin g calls 57 Telepho ne Featu re s Program mi ng Guide If an auxi l iar y r inger is p rogr ammed t o ring for cal ls on an e xternal line, and you t ra nsf er a call on that l ine w ithout announ cing the tra nsfe r, the auxili ary rin ger rings for th e transfer red call.
58 Chap ter 5 Ha ndlin g calls P093724 0 02 Camp-on Y ou can transf er a n exte rnal call to another telephone whe n al l the lines assigne d to that telephone are b usy . 1 Press ≤°¤ . 2 Dial the numbe r of the telephone to which you wa nt to camp the call.
Chapte r 5 Handlin g calls 59 Telepho ne Featu re s Program mi ng Guide Each tel ephone in y our system c an handle o ne camped cal l at a time. Call P ark When you park a call, the system assigns one of 25 codes for the ret r ie v al of the call.
60 Chap ter 5 Ha ndlin g calls P093724 0 02 Y our instal ler pro grams both the Ca ll P ark pref ix and t he delay b efore par ked ca lls return to the origina ting tel ephone. Ext ernal calls pa rked for long er than th e programmed d elay return to your telepho ne.
Chapte r 5 Handlin g calls 61 Telepho ne Featu re s Program mi ng Guide Callbac k When you direct a cal l you h ave answered t o another tele phone, the system monitors the c all t o make su re it is answer ed. If no one answers the call within a s et length of time, the system returns it to yo u.
62 Chap ter 5 Ha ndlin g calls P093724 0 02.
63 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 6 Forward y o ur calls If you l eav e your des k b ut wa nt to rec ei ve c alls at another locati on, you can f orwa rd your cal ls to an in ternal o r ext ernal telephon e.
64 Chapte r 6 Forward yo ur calls P093724 0 02 Overr ide Cal l Forwar d When you call a person who h as Call Forw ard to your extension, you r call rings at that perso n ’ s telepho ne. Change the automatic Call Forwar d settings The Call F orwar d feature al lo ws for programmi ng of cal ls not answere d or when t he line is bus y.
Chapter 6 Forward y our call s 65 Telepho ne Featu re s Program mi ng Guide If you use DND on Bus y, the line indicator for an exte rnal incoming call flash es, but your telepho ne does not ri ng. Internal and pri va te network callers hear a bus y tone instead of ring ing when you ar e on the telephon e.
66 Chapte r 6 Forward yo ur calls P093724 0 02 Y ou redirect lines at a telephone, but a fter redi rection programmi ng, the lines redir ect for th e entire syste m.
Chapter 6 Forward y our call s 67 Telepho ne Featu re s Program mi ng Guide • Press ≥ or OK if the line you ha ve sel ec ted as the outgoi ng l ine is a pri v ate netw or k line that does not require you to dial digits. 4 Select the lines to redirec t.
68 Chapte r 6 Forward yo ur calls P093724 0 02 The foll o wing displa ys appe ar when cancel ing redirec tion: Y ou are trying to re dire c t a line and the line you h ave selecte d is the o utgoi ng line you have sele cted as a des tinat ion. Y ou cannot redire ct a line to itself .
69 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 7 Comm unicating in the office There ar e se veral f eatures for communi ca ting in the workpl ace, such as: • Pa ge • Message • Vo i c e .
70 Chap ter 7 Commun ica ting i n the off ice P093724 0 02 Activ ate and deactiv ate th e P age feature Y ou need to start a Unified Manager session to program this feature. For more information about programmin g using Unified Manage r, see the Bus iness C ommu nica tions Manage r Pr og r amming Oper ations Gui de .
Chapter 7 Commun ic ating in the offi ce 71 Telepho ne Featu re s Program mi ng Guide Using P age with external equipment When you make a pa ge that uses e xt ernal paging e quipment (e xter nal pag e or combined p age), the Long T ones feature au tomati cally acti v ates for the ex tern al paging sys tem only .
72 Chap ter 7 Commun ica ting i n the off ice P093724 0 02 T o sen d a messa ge: 1 Press ≤⁄ . 2 On a telephon e with a two- l ine displ ay , press ADD . (This st ep is not n ecessary on a telephone with a one-lin e display .) 3 Enter the intern al number of the pers on you want to se nd the me ssage.
Chapter 7 Commun ic ating in the offi ce 73 Telepho ne Featu re s Program mi ng Guide Press CA LL to re ply to a message on a tele phone with a tw o -line di spl ay .
74 Chap ter 7 Commun ica ting i n the off ice P093724 0 02 On analog t elephones connec ted to an ASM, the Cance l Message W aiting fea ture cancel s the oldest message rec ei ved. T he s yst em no longe r pro vides eit h e r a Stut te red Dial T one or a Mes sag e W aiting Lamp if t here are no messages w aitin g.
Chapter 7 Commun ic ating in the offi ce 75 Telepho ne Featu re s Program mi ng Guide V oice Call Y ou can make an annou ncement or be gin a c o nversa tion through the sp eaker of anoth er telephone in the sy stem. Make a V oice Call T o ma ke a V o ice Ca ll: 1 Press ≤flfl .
76 Chap ter 7 Commun ica ting i n the off ice P093724 0 02 V oice Call Den y Press ≤°° t o turn of f the V oice Call featur e on your telephon e. V oice ca lls ring lik e normal i ntern al calls . Y our othe r calls continue n ormally . Cancel V oice Call Deny Press ≤£°° to canc el the V oice Call Den y feature.
77 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 8 T rac k y our incoming calls Y ou can trac k information abo ut calls using a Call Log. Thi s chapte r sho ws you a Call Log, and how to use it.
78 Chap t er 8 Tra c k your in coming call s P093724 0 02 T o use Cal l Log: 1 Press ≤•°› . The disp la y sho w s the curre nt option. 2 Press £ or NEXT t o change t he option.
Chap t er 8 Tra c k your in coming call s 79 Telepho ne Featu re s Program mi ng Guide Erase log i tems Y ou must eras e log ite ms that you ha v e read, to make space for ne w items in your log. 1 Display the it em you want to erase. 2 Press ≥ or ERASE .
80 Chap t er 8 Tra c k your in coming call s P093724 0 02 If you do not reme m b er your Call Log passwo r d , pro gramm in g from Unifie d Manag er ca n delete the pass word. F or more informati on about programming u sing Unif ied Manager, s ee the Business Communicati ons Mana ger Pr ogr amming Operat ions Guide .
Chap t er 8 Tra c k your in coming call s 81 Telepho ne Featu re s Program mi ng Guide Hold or r e lease yo ur active call b e fo re e ntering Call Log. The exte rnal lin e is in us e. The repeat call counte r , shown with time and date, ind icates the number of cal ls you ha ve recei ved from the sa me call er .
82 Chap t er 8 Tra c k your in coming call s P093724 0 02.
83 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 9 Customiz e your tele phone Y ou can customize your telephon e to suit y our needs. Y ou can check t he function s of but tons using bu tton inqu iry .
84 Chapter 9 Custo mize yo ur teleph one P093724 0 02 Change the type of ring Y ou can select one of four dif ferent rings for your telephon e. This selecti on makes it easie r to identi fy your telephone in an open of fi ce. 1 Press ≤•fl . 2 Press ⁄ , ¤ , ‹ , › , or NEXT .
Chapter 9 Custo mize yo ur teleph one 85 Telepho ne Featu re s Program mi ng Guide Pr o gramming feature codes Y ou can program a feature code to a memory button. Any mem ory button not pr o gramm ed as an exte rn al or inte rnal li ne, target line, A nswer button , or Handsf re e/Mute b utton, is av ailable fo r features.
86 Chapter 9 Custo mize yo ur teleph one P093724 0 02 Default button assignme nts Duri ng Sta rtup , the ins talle r choos es o ne of the available temp lates . Default fea tures a re ass igned auto maticall y to the program mable b u ttons on telepho nes in t he sy stem, and v ary wi th the templa te and the teleph one.
Chapter 9 Custo mize yo ur teleph one 87 Telepho ne Featu re s Program mi ng Guide T7316 Button mapping Button mapping for the T7316 tel eph one is unique because this telep hone has more but tons than the othe r telepho ne types. Inte rnal aut odial number s are assi gned to b utto ns, 11, 13, 15, 17 , 19, and 21.
88 Chapter 9 Custo mize yo ur teleph one P093724 0 02 T7316 and T7208 t elephone button de fau lts The default b utton assignments for the T7316 and T7208 telephones depend on the template applied . T able 5 sho ws the but ton assignmen t templ at e for the T7316 te lep hone.
Chapter 9 Custo mize yo ur teleph one 89 Telepho ne Featu re s Program mi ng Guide Programmed t elephone f eatures are ass igned to the remaini ng ava ilable buttons . Figure 8 s how s the b utton number assignments o n the M7324 te lephone. Se e “ But ton assignmen t on the M7324 telepho ne ” on page 89 .
90 Chapter 9 Custo mize yo ur teleph one P093724 0 02 T7100 telephone b utton defaults F or all t emplates a ssigned to t he T7100, the one pro grammable b utton on the T 7100 telephone is µ . Mo ve line b uttons Y ou can mo ve exte rnal li nes to dif ferent b uttons o n your telephone.
Chapter 9 Custo mize yo ur teleph one 91 Telepho ne Featu re s Program mi ng Guide Hide the messa ge or call s indication The disp lay that s ho ws you hav e messages or ca ll s can be repl aced with t he cur rent time and date . If you are using a te lep hone with a one-li ne display , the message or call in dication is hidden .
92 Chapter 9 Custo mize yo ur teleph one P093724 0 02.
93 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 10 Hunt Gr oups The Hunt Groups feature a llo ws access t o a gro up of Busin ess Communi cations Manage r telephones by entering a single extension numbe r. This ensures that calls easily route to the appropri ate group.
94 Chap ter 10 Hun t Gro ups P093724 0 02 Members of the gr oup Members of t he group can b e any telephone s in the s y st em or por ta bl e telepho nes . Each te le phone can be in mor e than one Hun t Group, and con sidered a member in each Hun t Group, incr easing t he total numb er of me mbers in th e sys tem.
95 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 11 T elephone features This chapte r sho ws you ho w to: • mov e a telephone • prev ent a ca ll fr om ring ing a t a te lephon e • turn Pr.
96 Chapter 11 Telephon e features P093724 0 02 Use Do Not Disturb After you turn Do Not Disturb on, calls are forwarded to the prime telephone when there is no other t elephone o n which the l ine appea rs. If there is an other telephone th at shares the sa me line, the call can be a nswered by that person.
Chapter 11 Teleph one feat ur es 97 Telepho ne Featu re s Program mi ng Guide Create a conference call by releasin g privacy W ith a li ne pro grammed with pr iva c y, you can turn pr i vac y o ff to al l ow anoth er per son with the same li ne to join in your co n versa tion an d form a co nferen ce .
98 Chapter 11 Telephon e features P093724 0 02 Mute Handsfree 1 Press © to switch of f the telephone mic rophone so t ha t you can s p ea k to a per son in your of fice wh ile you are on a ha ndsfree cal l.
Chapter 11 Teleph one feat ur es 99 Telepho ne Featu re s Program mi ng Guide Handsfree Answ erbac k Handsfre e Answerb ack al lo ws you to ans wer a v oice cal l witho ut lifting the handse t. Handsfr ee Answerb ack is al ways tur ned of f for a T7100 telep hone.
100 Chapter 11 Tele phone featu res P093724 0 02 Press ≤°‚fl t o displa y t he static time. Press ≤ £°‚fl to ca ncel th e sta tic time feat ure. Bac kgr ound Music Press ≤°fl to lis ten to music thro ugh your telephone speak er . Y our install er makes th is feature a v a il able to al l te lephon es in pr ogramming.
101 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 12 Syst em f e atures This chapt er descr ibes ho w Business Communications Manag er sends and recei v es dif fe rent ty pes of i nformatio n. This chapt er also sho ws you a va riety o f servic es and how to use the m.
102 Chapter 12 Sys tem featu res P093724 0 02 Use alternate or scheduled services There are thre e types of service s for Busi ness Communicat ions Manage r to handle call s in a dif ferent way on di .
Chapter 12 Syst em feature s 10 3 Telepho ne Featu re s Program mi ng Guide Each sched ule can h a ve its c onf iguration of a servi ce whi ch w o rks separa tely from autom a ti c start and stop times. F or e xample, in Restrict ion ser vice, the Nigh t schedul e pre vents peopl e from maki ng lo ng dist ance cal ls.
104 Chapter 12 Sys tem featu res P093724 0 02 View active services fr om a one-line display telephone 1 Press ≤°‡‚ . The display sho ws the fi rst acti ve servi ce. 2 Press £ to move thr o ug h the ac ti ve sche dule. 3 Press ® to exit. Service s that turn on automati cally hav e an asteri sk (*) appea ring before the name on the displa y.
Chapter 12 Syst em feature s 10 5 Telepho ne Featu re s Program mi ng Guide Direct- dial cal ls to a direct -dial telephone ring at the extr a dial telep hone when you enter the Ringing s ervice f eature c ode ( ≤°‡⁄ ) at t hat dire ct dial telep hone.
106 Chapter 12 Sys tem featu res P093724 0 02 The direc t dial t elepho ne can sen d up to 30 messages and can acti v ate ser vices to acti vat e the e x tra dia l telephon e. Change direct dial telephone assignments Y our install er ass igns the direct dial te lephone dur ing instal lation.
Chapter 12 Syst em feature s 10 7 Telepho ne Featu re s Program mi ng Guide Contr ol telephone The contr ol telep hone allo ws you to place the telephones and external lines fo r which it is respons ible int o and out of s ervice schedule s. See “ Use alte rnate or sch eduled servi ces ” on page 102 .
108 Chapter 12 Sys tem featu res P093724 0 02 Y our install er can pro gram the aux il iary ringer to star t ring ing for incomi ng lin es as part of Ringing Se rvice.
Chapter 12 Syst em feature s 10 9 Telepho ne Featu re s Program mi ng Guide 2 Press t he dial pad b uttons to p roduce the app ropriate tones . Each tone s ounds while you hold do wn the button . Y ou can use Long t ones on any c all exce pt a co nference call.
110 Chapter 12 Sys tem featu res P093724 0 02 Pulse dialing f or a call If your e xternal t elephone lines use pulse dialing, y ou can sw itch to tone diali ng by pres sing £ after selecti ng the li ne.
Chapter 12 Syst em feature s 11 1 Telepho ne Featu re s Program mi ng Guide Class of Ser vice (COS) passwor ds Class of Service pass words pe rmit contr olled acces s to a system ’ s re sources bo th by inte rnal and remote us ers.
112 Chapter 12 Sys tem featu res P093724 0 02 3 W ait fo r t he s ys tem dia l tone . T o use th e system at a distan ce, you must use a telephone wit h tone diali ng to cal l the system. Remote access is possible only on lines that your installer programs to auto-answer calls.
Chapter 12 Syst em feature s 11 3 Telepho ne Featu re s Program mi ng Guide Similar ly , when you sel ect a line number fr om the Lines programming le vel, a v oice mail settings bu tton appears . Press th e b utton to star t a V oice Appli ca tions Manage r session.
114 Chapter 12 Sys tem featu res P093724 0 02 A utomatic Recall Automatic Recall allo ws you to automatically dial the number o f the last call you rece ived. You cannot se e the numbe r on the disp lay if the i nformati on is not a v ailab le from your se rvice provi der , or when you do not h ave Caller ID in your I SDN ser v ice.
115 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 13 Hospitality Ser vices Hospital ity Serv ices (H S) is a group of feat ures that increa ses the v alue of Busin ess Communicati ons Manage r. The Hospit ality Se rvices f eature is us ed in s mall to medium siz ed faci litie s such as hotels , motels, or hosp itals.
116 Chapter 13 Hospi tal ity Services P093724 0 02 Alarm time (AL) feature The Ala rm time featur e pro vides an a larm cloc k capabilit y on both room se ts and common s ets which can be programmed t o sound an audible alert at a reque sted time.
Chapter 13 Hospi tal ity Services 117 Telepho ne Featu re s Program mi ng Guide Cancel an alarm • Press ≤£°‡fi to cancel the Ala rm time on a tel ephone with a dis play . The displ ay sho ws Al arm OFF . • Press û £° ‡fi to ca ncel the Alar m time on an anal og telepho ne.
118 Chapter 13 Hospi tal ity Services P093724 0 02 Room occupancy The Ro o m o ccupa n cy (R O) featu r e al lo ws fr ont d es k ope ra tors to as si gn diali ng restric ti ons to room sets , and work s with the Room condi tion (RC) f eature. Th e R O feature does n ot apply t o common se ts.
Chapter 13 Hospi tal ity Services 119 Telepho ne Featu re s Program mi ng Guide Front des k sets can: • assign a ny ro om state t o Service d one ( Srvc done ) • assign a ny ro om state t o Needs .
120 Chapter 13 Hospi tal ity Services P093724 0 02 5 T o upda te or query other room set, press the FIND or NEXT displa y button an d retu rn to step 3.
121 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 14 P or table telephone and ha ndset features There are thre e portable telephones supported by Busines s Communications Manager: the Companion C305 0 Etiquett e, Companion C3060 Po rtable, and t he Compani on C3050 CT2Plus .
122 Chapter 14 Po rtable telephon e and handset features P093724 0 02 Problems with lost connections ar e rare , but if you notice an increa se in o ccurr enc es, your bas e stati ons ma y nee d to be mo ved or repr ogr ammed. Contact your i nstaller t o cha nge the bas e s tation conf iguration.
Chapter 14 Porta ble tel eph one and han dset features 123 Telepho ne Featu re s Program mi ng Guide Directed Ca ll Pic kup Y ou must enable the Directed Ca ll pickup feature before it can be used. For more information about the Direc ted Call pic kup featur e, refer to the Business Communic at ion s Mana g er Pr ogr amming Operatio ns Guide .
124 Chapter 14 Po rtable telephon e and handset features P093724 0 02.
125 Telep hone F eat ures Prog ra mmi ng G uid e Chapter 15 T roub lesh ooting This chapte r describes al arm codes and ho w to use them. It al so sho w you ho w to te st your telepho ne. Alarm code s An alarm t elephone disp lay sho ws Busines s Communications Manager syst em alarm code s when the y occu r.
126 Chapter 15 Troubles hooting P093724 0 02 4 Press OK or ≤ to go ahea d with the test. Duri ng the te st, th e displ ay shows solid, d ark bl o cks and all the in dica to rs next to t h e bu tt ons on th e telephon e. Any Bus y Lamp Field (BLF) or CAP modul es connect ed to the t elephone must be c omplete ly li t.
Chapter 15 Tr oubleshooti ng 127 Telepho ne Featu re s Program mi ng Guide 2 Press TE ST . Y ou hear a page tone through t he telephone spe aker at t he maximum volume. T he volume retur ns to i ts previously as si gned level at the end of the test. 3 Press an y b utton to end the test.
128 Chapter 15 Troubles hooting P093724 0 02.
129 Telep hone F eat ures Prog ra mmi ng G uid e Appe ndix A Feature Codes This appendix pr ov ides a quick reference for B usiness Communications Manager features a v ailable b y pres sing the ≤ b u tton and ente ri ng a code.
130 Fea tur e Codes P0937 240 02 Conf erence Cal l ≤‹ Cont rast adj ustme nt ≤•‡ Diali ng Mod e ≤•°¤ Direct ed Pic kup ≤‡fl Displ a y V oice M ail DN ≤·°fi Do not Dis turb .
Feature Code s 13 1 Telep hone F eat ures Prog ra mmi ng G uid e P age - Internal (telephone sp eak ers ) ≤fl⁄ P ause ≤‡° Priority Call ≤fl· Pr iv acy (on/o ff) ≤°‹ Ring Ag ain ≤.
132 Fea tur e Codes P0937 240 02 V oice Call Deny - Cancel ≤£°° V oice M ail Int errupt ≤·°‡ V oice M ail login ≤·°⁄ V oice M ail O per ator sett ing s ≤·°¤ W ait for di al tone .
Feature Code s 13 3 Telep hone F eat ures Prog ra mmi ng G uid e Features sorted by act ivation code T able 11 F eat ures sorted b y activ ati on cod e Activ ation code Description ≤‚ Speed Dial -.
134 Fea tur e Codes P0937 240 02 ≤‡fi Group Pi ckup ≤‡fl Direct ed Pic kup ≤‡‡ Call Duration Timer ≤‡° P ause ≤‡· Exclus iv e Hold ≤•°‚ Ring V ol u me ≤•°⁄ Line.
Feature Code s 13 5 Telep hone F eat ures Prog ra mmi ng G uid e ≤°‚‡ Ringing (S ignal) Call ≤°‚° Long t ones ≤£°‚· Name and numb er blo c kin g - C ancel ≤°⁄⁄ Call I nf orm.
136 Fea tur e Codes P0937 240 02 ≤·°‡ V o ice Mai l Inter rup t Notes 1 F o r the C om pa nio n C30 50 Etiq uet te, C306 0 P or tabl e , and C 305 0 CT 2Plu s portable telep hones , enter •• f ollow ed by the n umeric code to a ctiv ate this fe at u r e .
137 Telep hone F eat ures Prog ra mmi ng G uid e Appe ndix B Common displa y pr ompts and er ror m essages The foll o wing displa y prompts and error mess ages can appear when usin g a telep hone connected to Busine ss Communic ations Mana ger.
138 Common display prompts an d error messages P0937 240 02 Y ou hav e recei v ed a Ring Again of fer from a c all to an inte rnal telephone . Press the fl ashing inte rnal line b utton or YE S to cal l the number agai n. On the T7100 tele phone, just lift the handset.
Comm on d ispl ay prompts and error me ss age s 139 Telep hone F eat ures Prog ra mmi ng G uid e Y ou are recei v ing a prio rity call. If you ar e on an other ca ll, te ll the person you are speaking t o that you ar e about t o put t he ca ll on hold.
140 Common display prompts an d error messages P0937 240 02 The line you are tryin g to use to redi rect call s is for inc oming calls only . Select an outgoing lin e. Continue entering digits. Press BKSP to d elete in correct dig its. Press £ or OK when you ha ve f inished.
Telep hone F eat ures Prog ra mmi ng G uid e 141 Inde x Symbol s ¤ Long Di stance sy mbol 137 Û Link symb ol 108 Ý Paus e symbol 10 8 ß Run/S top symbol 109 à W ait for Dial T one symb ol 109 Num.
142 Index P0937 240 02 B Backgroun d Music 1 00 turning off 100 BKSP 26 block ing name a nd numbe r 1 01 bloc king ca lls (see Do Not Distur b) Business Communicat i ons Manager ASM, Long t ones 109 A.
Index 143 Telep hone F eat ures Prog ra mmi ng G uid e Cancel den ied 74 canceling a transfer 57 Call For ward 63 Do Not Dis turb 96 Group List eni n g 38 Line R edire ction 67 CAP ( central answ erin.
144 Index P0937 240 02 DND transfer 32 Do Not Dis turb 95 canceling 96 on Bus y 64 usin g 96 Do not dis tur b 39, 44, 57 DRT 32 E Emerg enc y 911 15 ending a call 35 Enter code 85 Enter digits 50, 52 .
Index 145 Telep hone F eat ures Prog ra mmi ng G uid e turning off £¡àÛ 103 turning on ¡àÛ 103 Ring Ag ain canceling £Û 45 usin g Û 44 Ring T ype ¥ß 84 Ring V olume ¥¡â 84 Ringing Servi.
146 Index P0937 240 02 forward ing calls Call For ward 63 Call F orw ard delay 64 Call Forward No Answer 64 Call F orward on Busy 64 Do No t Dist urb o n Busy 64 Line R edire ction 65 – 66 G Group L.
Index 147 Telep hone F eat ures Prog ra mmi ng G uid e assi gnment 24 but to n moving 30, 90 bu tton, usin g to choose a line 42 chan g ing th e name 23 indicators , descriptio n 30 pool 41, 41 – 42.
148 Index P0937 240 02 No free lines 13 9 No info to log 81 No last number 51 No last number 40 No line sele cted 40, 1 38, 139 No line to use 67 No log assigned 81 No number sa v ed 54 No number stor.
Index 149 Telep hone F eat ures Prog ra mmi ng G uid e log space 80 system 1 9 system features Restri ction servi ce 102 Ringing s ervice 102 Routing service 102 System Speed Dial 51 teleph ones allow.
150 Index P0937 240 02 S Sa ved N umber Redial usin g 53 Sa ved N umber Redial, p rogramming 53 sa ving a number (see Sa ve d Number redial) Sched 4 105 Sched 5 105 Sched 6 105 scheduled s ervices 102.
Index 151 Telep hone F eat ures Prog ra mmi ng G uid e memory buttons 27 splitting a Confer ence Call 47 troubles hooting 1 25 two-line display 26 target lines 24 chan g ing th e name 23 teleph one al.
152 Index P0937 240 02 Y Your list full 75.
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