Gebruiksaanwijzing /service van het product BB-HNP11A van de fabrikant Panasonic
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Operating Instructions Please read this manual before using and sa ve this manual for future ref erence. Netw ork Camera Recorder Model No. BB-HNP11A.
Operating Inst ructions 2 Main Features Recording or Playing Images with A udio This software records or plays images with audio from the camera *1 (see page 59). Since you can record images with audio, recorded images become impressive. F or example , you can use the images with audio for training emplo yee after you record your shop scene.
Operating Instruction s 3 System Require ments fo r you r PC Y our PC (P ersonal Computer) and netw or k must meet the f ollowing technical specifications for this softw are to wor k proper ly .
Operating Inst ructions 4 T able of Contents 1 Product Intr oduction ..... ....................................... ......... 6 1.1 Included Access ories .............. ................ ............. ................ .......... 6 1.2 Impor ta nt Information .
Operating Instruction s 5 2.9 Using Came ra List............ ................ ................. ............ ............... 66 2.10 Enabling or Disabling the Cameras ......... ................ ................ ..... 68 2.11 Deleting the R egistered Ca meras .
Operating Inst ructions 6 1 Pr oduct Intr oduction 1.1 Inc luded Accessories The f ollowing items are provided. Note User registration requires registration code shown on registration code stick ers. Affix the stic kers to the case , the front or the back of Operat ing.
Operating Instruction s 7 1.2 Important Information 1.2.1 A udio and Video Recording Notice PLEASE NO TE that under cer tain circumstances, audio/video recording may be PROHIBITED b y law . This software should be used only in compliance with all applicable f ederal, state and local statutes.
Operating Inst ructions 8 1.3 End-User License Agreement THIS IS A LEGAL A GREEMENT BETWEEN Y OU AND P ANASONIC COMMUNICA TI ONS CO ., L TD . ("P ANASONIC") WITH RESPECT T O THE P ANASONIC NETW ORK CAMERA RECORDER, RET AIL VERSION SOFTW ARE ("SOFTW ARE").
Operating Instruction s 9 e xpressly provided in this Agreement. Y ou may not e xpor t the SOFTW ARE in contrav ention of any applicable U .S. or foreign e xpor t laws and regulations.
Operating Inst ructions 10 7. U. S. GO VERNMENT RESTRICTED RIGHTS LEGEN D : The SOFTW ARE and related documentation are " commercial item", as that is defined at F AR 2.101, consisting of "c ommercial computer software" and "commercial computer soft ware documentation", as such ter ms are use d in F AR 12.
Operating Instruction s 11 1.4 Looking at Installation Pr ocedure Y ou must perform the follo wing steps to use this software. Read the End-User Lic ense Agreem ent (see pa ge 8). Y ou can not install this software if y ou disagree. (The legal agreement is required when installing this software.
Operating Inst ructions 12 1.5 Installing This Software It is recommended that you create an administrator account user on your PC to securely manage reco rded images. After loggi ng in as the set user, install this software . 1. Inser t the CD-ROM to the CD-ROM drive.
Operating Instruction s 13 Note If you do not log in as an administrato r account user , you cannot install this software and the f ollowing windows will be displa yed.
Operating Inst ructions 14 3. Click [Ne xt>]. • License Agreement window appears. 4. Check [I Ag ree] and click [Ne xt>]. • Choose Destination Location window appears. Notes • T o securely manage recorded images, selecting [Just me] is recommended.
Operating Instruction s 15 • Click [Bro wse...] to change the destination folder . • The destination must have more than 200 MB free capacity . • If y ou click [Disk Cost...], installable drives, each driv e disk size and free capacity are display ed.
Operating Inst ructions 16 6. Click [Ne xt>]. • This software star ts installation. • After the installation, Installation Comple te window is displa yed.
Operating Instruction s 17 7. Click [Close]. • is displa yed on the desktop . • After the restar t, is displa yed on the system tra y . lights red during recording. Notes • If the operation window is star ted but is displayed, this softw are is working.
Operating Inst ructions 18 1.5.1 Modifying or Deleting This Software T o modify or delete this so ft ware, f ollo w the steps below . 1. Inser t the CD-ROM to the CD-ROM drive. • Installation Selection wind ow automatically appears. • If Installation Selection window does not appear , double-click "setup.
Operating Instruction s 19 1.6 Star ting or Closing This Software 1.6.1 S tar ting This Software Double-clic k on the desktop to star t this software. • Initial window of this software is displa yed. Notes • These softwares cannot work at the same time.
Operating Inst ructions 20 1.6.2 Closing This Software Click [File] [Exit] on the me nu bar ..
Operating Instruction s 21 1.7 P erf orming License Registration If the license is not regist ered, the License Registrati on window is displ ayed. Click [Issue a license key on online re gistra tion] to register a license . F ollow the steps below to register a license.
Operating Inst ructions 22 3. Click [OK]. Note If the follo wing window is displa yed, the registration code or license ke y is incorrect. Confirm them, and enter th em again. Note If the registration is complete, [License Registration] on the menu bar is gray ed out.
Operating Instruction s 23 2 Software Operation 2.1 Selecting a Folder to Sa ve Images This software records camera images to the ha rd disk on your PC . The folder can be changed. After the camera is registered, desti nation folders are automatically created in the selected folder .
Operating Inst ructions 24 1. Star t this software and select [T ools] [Preferences] [Destination Folder] on the menu bar . • The destination folder page is displa yed.
Operating Instruction s 25 2. Click [Bro wse...]. • The selecting folder page is displa yed. 3. Select the destination, and click [OK] . • Create the folder in adv ance. 4. Set the hard disk free space. • Set enough capacity (1 00 MB or great er) as y our destination folder to pre vent the system from getting unstab le.
Operating Inst ructions 26 2.2 A utomaticall y Bac king up Record ed Images Recorded images can be backed up aut omatically at the specified time. 1. Select [T ools] [Preferences] [Backup] on the menu bar . • The backup setting page is displa yed. 2.
Operating Instruction s 27 Par a m e t er s Notes • Back up feature automatically creates the last dated folder , and copies the recorded images and data for search in the destination f older . • Back up feature bac ks up only newly-recorded images after the last backup w as ex ecuted.
Operating Inst ructions 28 2.3 Using a Pr o xy Server Y ou need to set the f ollowing settings to monitor the camera on the Inter net you using a proxy server . (Y ou cannot con nect to the camera without the proxy settings.) If you do not use a pro xy server , this setting is not required.
Operating Instruction s 29 Setting Description Pro xy Address and Po r t Enter the IP address of proxy ser ver and por t number . Enter them after asking your administrator . • Enter the alphanumeric ch aracters. (Enter only the numeric characte r f or por t number .
Operating Inst ructions 30 2.4 Registering the Camera Before y ou can view or record images , each camera must be configured on this software . • If y ou change the destinatio n f older from the default f older of this software , select a f older to sav e images in advance (see page 23).
Operating Instruction s 31 Basic Settings P age Setting Description Camera Name Enter the camera name (mandator y). The camera name is display ed on the screen (see page 45). • Maximum 250 characters . Comment Enter the information o f the camera such as a location.
Operating Inst ructions 32 Note If this software cannot access the came ra, the f ollowing message is display ed. Confir m the camera setting and tr y again. Note The number of connections from so ftware to the camera is limited. Up to 3 connections can be established with the camera.
Operating Instruction s 33 Image Settings P age • Def ault is displa yed when you register a camera. • If you can change def ault b y checking [Set to Default] and clic king [OK], the current settings become as a default. • If you clic k [Retur n to Default], the settings return to a default.
Operating Inst ructions 34 Recor ding Capacity Limit P age • Def ault is display ed when you register a camera. • If you change def ault by chec king [Set to Default] and clic king [OK], the current settings become as a default. • If y ou click [Retur n to Def ault], the settin gs return to a default.
Operating Instruction s 35 Motion Detection P age E.g. If the recording time ov erlaps other se ttings, a continuous image is recorded. • If you set to record images before or after 5-second period an d another motion is detected, 1 image is record ed.
Operating Inst ructions 36 Notes • Clicking on the toolbar buttons star ts recording, and clicking stops recording. If you are clicking or while you set recording ti me period before or after the motion detection, motion detection recording does not wor k.
Operating Instruction s 37 Keyword Page Setting Description K eyw ord 1/ K eyw ord 2 Put a ke yword to manually-recorded images. • 2 ke ywords (k eyword 1/k eyw ord 2) can be set. • If y ou set a keyw ord, you can search recorded images by it (see page 63).
Operating Inst ructions 38 2.4.2 Editing Camera Inf ormation 1. Select [Camera] [Edit Current Camera] on the menu bar . • Y ou can change camera inf or mation on the menu display ed by right- clicking on the camera list (see page 66). • The change camera inf or mation page is display ed.
Operating Instruction s 39 2.5 Netwo rk Camera Recorder Windo w Window Displa y The camera list and operation bar can be displayed on another window , o r change the lay out. E.g. Displaying the operation bar on another window P age Selecti on tab Monitor ing Image: Displa ys the current image (see pa ge 45).
Operating Inst ructions 40 E.g. Changing the lay out moving the operation bar Note If you mov e the window while pre ssing [Ctr l] on the keyboard, the window is located as an indep endent window . Y ou can move the location b y dragging. The window is embedded b y dragging on the page.
Operating Instruction s 41 E.g. Chang ing the la yout mo ving the cam era list • The camera list enables y ou to si multaneously monitor multiple cameras, and to view the camer a in a larger size (see page 66). Note If you mo ve the windo w while pressing [Ctr l] on the ke yboard, the window is located as an independent win dow .
Operating Inst ructions 42 Menu Bar Edit File View Record Camera Exit Displa y Mode Image Size on Camera List Window T oolbar Status Bar Star t Recording Star t Motion Detection Recording Stop Recording Create New Camer a... Edit Current Camera... Pre vious Camera Ne xt Camera Enable or Disab le Camera Delete.
Operating Instruction s 43 Recorded Images Timer T ools Create New Timer ... Edit Current Timer ... Enable or Disab le Timer Delete... JPEG Conv ersion Impor t Camera Settings... Expor t Camera Settings... Pref erences... Refresh Delete... Displa y latest recorded image list.
Operating Inst ructions 44 T oolbar Buttons Selects a pre vious camera from the current camera. Star ts recording. Selects a next camera from the current camera. Star ts motion detection recording. Fits the image to the window . Stops recording. Shrinks the image by 25 % (minimum 25 % of the actual size).
Operating Instruction s 45 2.5.1 Monitoring P a ge Date and time on your PC is display ed. Operation Bar (see page 49) Y ou can operate the selected camera through the monitor ing page. Camera List (see page 66) The registered cameras are listed. Right-clicking the image displa ys menus.
Operating Inst ructions 46 2.5.2 Recor ded Image Pa ge The recorded image page displays record ed image list of the selected cameras and plays recorded images. Note Clicking on the upper side of the search page di splays the page on another window . Pl ay ba ck Screen (see page 59) Displays the images selected on the recorded images.
Operating Instruction s 47 2.5.3 T imer List P age Y ou can set, cha nge, enab le/disable or delete timer on the timer list page (see page 58). • Right-click the timer list to display the menu. • Select the timer name, and right-click it to displa y the menu.
Operating Inst ructions 48 2.6 Monitoring the Camera 2.6.1 Monitoring the Camera 1. Select a camera pre view on the camera list. • Selected camera image is display ed on the monitor ing page. Notes • Sometimes A udio may be interrupted, or image ma y be paused.
Operating Instruction s 49 2.6.2 U sing Operation Bar Y ou ca n operate camera on the monito ring pag e. If the f eature is not permitted, the buttons are g ra yed out. Preset Display: When clicking a preset b utton, the preset name appears. Camera operation information is also displayed.
Operating Inst ructions 50 Zooming in and out (Cameras av ailable f or the zooming in and out functi on) Clicking tele b utton zooms in (maximum 42x *1 ), clic king wide button zooms out. The camera zooms in or out at a regular rate. *1 Optical zoom is 21x and digital zoom is 2x.
Operating Instruction s 51 Focusing (Cameras av ailabl e for the focusing function) The camera has automa tic or manual focusing f eatures. • A utomatic Focus Click b utton. It is recommended to use automati c f ocus. Y ou can return to automatic f ocus from manual f ocus clicking button.
Operating Inst ructions 52 2.6.3 Using Preset Buttons The camera preset b uttons can be used. Cli cking home position or preset b uttons (1-8) changes position to registered position. Registered buttons are display ed blue . Unregistered buttons are displayed gr ay .
Operating Instruction s 53 2.7 Recor ding the Image 2.7.1 Man ually Recor ding the Image This software allows y ou to manually record images. Set the image settings on the camera inf or mation page (see page 33). 1. Select a camera previe w on the camera list.
Operating Inst ructions 54 • Recorded capacity can be calculated by Size (KB) x F ram e Rate (frames per second) x time (second). E.g. 640 x 480 resolution, F av or Clarity and 12 frames per second for an hour settings 50 (KB) x 12 (fps) x 3,600 (s) = 2,160,000 (About 2.
Operating Instruction s 55 2.7.2 Motion Detection Recor ding Record images when the motion is detected on the screen. Set the motion detection settings on the motion detection page (se e page 35). 1. Select a camera previe w on the camera list. • Selected camera is displayed in a blue fr ame (see page 66).
Operating Inst ructions 56 2.7.3 Timer Recor ding Y ou ca n specify the day of the week and period of time f or recording. 1. Select a camera pre view on the camera list. • Selected camera is display ed in a blue frame (see page 66). 2. Select [Timer] [Create New Timer] on the menu bar .
Operating Instruction s 57 • If you change def ault by checking [Set to Def ault] and clicking [OK], the current settings become as a def ault. • If you clic k [Retur n to Default], the settings return to a default. Notes • If y ou click Record Stop button during timer recording, timer recording is not canceled.
Operating Inst ructions 58 • If network is disconnected dur ing recording, record ing is paused with the indictor on (see page 66). When networ k is connected, recording star ts again. Editing Timer Settings 1. Select a camera pre view on the camera list, and select the timer to change.
Operating Instruction s 59 2.8 Pla ying the Recorded Ima ges 2.8.1 P laying the Recor ded Images 1. Select a camera previe w on the camera list. • Selected camera is displayed in a blue fr ame (see page 66). 2. Select recorded images to play on the recorded image list.
Operating Inst ructions 60 Note If you click [Refresh] on the menu display ed by right-cli cking the recorded image list, the recorded image list is refreshed. 3. Play recorded images on the screen. Plays images . Stops playing images . P auses playbac k.
Operating Instruction s 61 Notes • Sometimes A udio may be interrup ted, or image may be paused. • If you monitor the camera with audio feature , audio may be interrupted due to your PC performance or network e nvironment. In this case, low er the max.
Operating Inst ructions 62 Speed and v olume can be adju sted in the follo wing ways. Notes • The changed playbac k speed is disabled by selecting another camera pre view or closing this software . • A udio cannot be ad justed. Audio can be pla yed only at the medium speed (default).
Operating Instruction s 63 2.8.2 Sear ching the Recor ded Images Y ou can search images by using recorded ti me or ke yword. 1. Select a camera previe w on the camera list. • Selected camera is displayed in a blue fr ame (see page 66). 2. Select [Edit] [Search ] on the menu bar .
Operating Inst ructions 64 3. Set search conditions, and click [Search Operation]. • The search result is display ed. Notes • If y ou set the time per iod, this software search images b y the condition includin g the time per iod. • Conditions are added like A and B .
Operating Instruction s 65 Sear ch Time P eriod T o specify the search time period, check the bo x and specify the time period. Time per iod can be set by directl y enter ing date and time or sel ecting it from the calendar . Entering Date and Time Selecting Date and Time from Calendar Note Second cannot be set in the time per iod.
Operating Inst ructions 66 2.9 Using Camera List The camera list displays registered camera previe ws. The selected camera is display ed in a blue frame. If you select multiple cameras, select them while pressing [Ctrl] ke y on the ke yboard. The image of the selected camera is display ed on the monitor ing page.
Operating Instruction s 67 Notes • Double-clic king or clicking displays the camera list on another window (see page 39). • If the camera is not operated f or 15 seconds, the indicator of monitoring tur ns off.
Operating Inst ructions 68 2.10 Enabling or Di sabling the Cameras Y ou can enable or disable cameras . 1. Select the camera to enable or disab le, and select [Enable] or [Disab le] on the menu bar [Camera] [Enable or Disable Cameras]. • Y ou can enable or disable cameras from the menu display ed by right- clicking camera list (see page 66).
Operating Instruction s 69 2.11 Deleting the Registered Cameras Y ou can de lete registered cameras. Note If you delete cameras , the recorded images are del eted with the cameras. If you ke ep recorded i mages, disable the cameras (see page 68). 1. Select the camera to delete, and select [Camera] [Delete] on the menu bar .
Operating Inst ructions 70 2.12 Con ver ting the Recor ded Images 2.12.1 Con verting the Recorded Images to JPEG files 1. Select a camera pre view on the camera list. • Selected camera is display ed in a blue frame (see page 66). 2. Select recorded images to conv er t to JPEG files on the recorded image page.
Operating Instruction s 71 7. Select the location, and click [OK]. • JPEG conv ersion is star ted. • If JPEG conv ersion is complete, the f ollowing window is display ed. • JPEG-conv er ted image s are sav ed into the created folder in the location.
Operating Inst ructions 72 2.13 Other Features 2.13.1 Importing the Ca mera Information This software can impor t the camera information. The camera information ca n be impor ted to this software on another PC. 1. Select [T ools] [Impor t Camera Settings] on the menu bar .
Operating Instruction s 73 2.13.3 Cop ying the Recorded Ima ges This software can copy the monitoring image to the clipboard. 1. Right-click the image on the monitoring page. • The cop y menu is displa y ed. 2. Click [Cop y]. • This software copies the image to the clipboard.
Operating Inst ructions 74 2.13.5 Deleting th e Recorded Ima ges 1. Select a camera pre view on the camera list. • Selected camera is display ed in a blue frame (see page 66). 2. Select the recorded images to delete on the recorded image page. • Y ou can select multiple images.
Operating Instruction s 75 2.14 Error Messa ge List Message Cause and Remedy Basic Setting Enter "Camera Name". • The Camera Name space was blank. F ollow the instruction message. Enter "Camera Address". • The C amera Address space was blank.
Operating Inst ructions 76 Message Cause and Remedy Keyword "K ey word 1" shou ld be 40 characters or less . • K eyw ord 1 was more than 40 characters. F ollow the instructio n message. "K ey word 2" shou ld be 40 characters or less .
Operating Instruction s 77 Message Cause and Remedy P arameter Er ror An error has occurred in the "XXXX" parameter in "Create Ne w Camera (Camera Registration Information)".
Operating Inst ructions 78 Timer Setting Message Cause and Remedy Basic Setting Enter "Timer Name". • Timer Name space was b lank. F ollow the instructio n message. Select a day of the week. • There is a check in the Da y Specification Radio Button but no chec k in any of the Da y Buttons.
Operating Instruction s 79 Preferences Message Cause and Remedy P arameter Er ror An error has occurred in the "XXXX" parameter in "Create Ne w Timer (Timer Registration Information)".
Operating Inst ructions 80 "Minimum F ree Disk Space" should be less than the current free space (*** MB). • The free space on the disk is larger than the free space on th e drive . F ollow the instructio n message. Select "Sav e Destination Folder".
Operating Instruction s 81 Sear ch Message Cause and Remedy P arameter Er ror A "XXXX" error has occurred in "Pref erences". T r y again.
Operating Inst ructions 82 Ke yw ord Ch ange Message Cause and Remedy P arameter Error An error has o ccurred in the "XXXX" parameter in "Search Recorded Image List".
Operating Instruction s 83 License Registration Message Cause and Remedy P arameter Err or An error has occurred in the "XXXX" parameter in "Edit K eyw ord".
Operating Inst ructions 84 JPEG Con ver sion Message Cause and Remedy "Star t Time" should be within th e recording time. • The star t time is not withi n the recording time. F ollow the instructio n message. Set the "Star t Time" so that it comes before the End Time.
Operating Instruction s 85 Ot h e r E rro rs Message Cause and Remedy Recording cannot be star ted because "XXXX" has reached its recording capacity . Delete unnecessar y images in order to star t recording. "XXXX" = • Camer a Name • The capacity has reached the recording capacity limit.
Operating Inst ructions 86 Camera could not be authenticated. Check the User Name and Pass word and try again. • This software do not pass the camera authentication. F ollow the instructio n message. The specified camera does not suppor t audi o . Change the recording settings to image only .
Operating Instruction s 87 There were timers that could not be deleted. T r y again. • This software is malfunctioning. (This message is not nor mally display ed.) Restar t your PC . Is it OK to apply the pro xy settings to all cameras? • Y ou checked [Use a pro xy server] on the network page of the preferences.
Operating Inst ructions 88 The registration information was incorrect. Check the registration code and license ke y and tr y again. • T he registration information was incorrect. Check the registration code and license ke y and tr y a gain. T o use this feature , license registration is essential.
Operating Instruction s 89 Network Drive could not be specified in the Impor t Fil e. Specify a local drive. • Network drives or folders on the netw or k could not be specified to create an export fi le. Specify a local drive. Network Drive could not be specified in the Expor t File.
Operating Inst ructions 90 There is only XX MB of free space remaining in Sav e Destination F older Disk. Ei ther increase the free space to ov er 100 MB or select a disk with ov er 100 MB of free space. • T he sav e destination free space is less than 100 MB.
Operating Instruction s 91 Recording has stopped because either there is insufficient free disk space or the disk cannot be written on. Confir m that there is sufficient free space on the sav e destination disk and that the sav e destination f older is i n a writable condition, then tr y recording again.
Operating Inst ructions 92 Backup f ailed. • Folder creation error occurs dur ing backup . Confir m that the backup destination folder is writable. If same error message appears after tr ying again, restar t your PC.
Operating Instruction s 93 2.15 T r oubleshooting Prob lem Cause and Remedy The camera image is not displa yed. • The camera is not powered up . T urn the camera on. • The camera IP address is incorrect. Set the proper IP ad dress at the basic setting s on the camera registration inf or mation page.
Operating Inst ructions 94 Timer recording is not workin g. • T he da y of the week is not ch eck ed at the day of the week setting on the timer page. Check the da y of the week to enab le timer recording. • Timer is disabled. (Timer is gra yed out on the timer list.
Operating Instruction s 95 Y ou cann ot change resolution or image quality . • Resolution or image quality control is not per mitted on th e camera settings .
Operating Inst ructions 96 2.16 Default Setting List Items Default Create New Camera/ Camera Registration Inf or mation Basic Settings Camera Name - Comment - Camera Ad dress - Po r t - User Name - P .
Operating Instruction s 97 Recorded Images Search Time P eriod Setting - W eekly Setting - Search K eyw ord - Searched T arget Current Recorded Image Recorded Stat us All Recording Method All Pref ere.
Operating Inst ructions 98 Inde x A Automatic Backup 26 B Basic Settings Page 31 C Camera List 66 CD-ROM Notice 6 Copy 73 Creating New Camera 30 D Default Setting List 96 E Editing Camera Informati on.
Operating Instruction s 99 Z Zoom 50.
PSQX3482XA KK0904RM2107 2004 P anasonic Communications Co ., Ltd. All Rights Reserved. Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the symptom, to the outside of the carton. Symptom Send the unit to an authorized servicenter, prepaid and adequately insured.
Een belangrijk punt na aankoop van elk apparaat Panasonic BB-HNP11A (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Panasonic BB-HNP11A heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Panasonic BB-HNP11A vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Panasonic BB-HNP11A leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Panasonic BB-HNP11A krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Panasonic BB-HNP11A bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Panasonic BB-HNP11A kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Panasonic BB-HNP11A . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
