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AT&T MERLIN ® COMMUNICATIONS SYSTEM USER’S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5.
Table of Contents Available Features Key to Symbols Placing Calls Outside Calls Button Access and Dial Access to Line Pools Automatic Route Selection Line Request Intercom Calls Ringing Intercom Calls.
Available Features Use line buttons to call peo- ple who aren’t connected to your MERLIN system. Touch Intercom-Ring or Intercom-Voice to use the MERLIN system Intercom feature. Test your voice terminal and program its features by sliding the T/P switch to T (Test) or P (Program).
Key to Symbols The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal. After you are familiar with the steps, use the symbols to remind you how to perform each procedure. Lift your handset.
Placing Calls With your MERLIN ® system, you can place two types of calls: outside calls and intercom calls. OUTSIDE CALLS To call someone who is not connected to your MERLIN system: Lift your handset. + The MERLIN system automatically selects an available outside outside line.
Button Access and Dial Access to Line Pools Your MERLIN system may be “pooled,” meaning some or all of your outside telephone lines are grouped into one or more pools (for example, a pool of local lines, a pool of WATS lines, and a pool of Foreign Exchange lines).
NOTE: Ask your system administrator if your system has Automatic Route Selection (ARS). If it does, follow the procedure for making outside calls in the next section, “Automatic Route Selection.” Neither of the above procedures works for you if your system has ARS.
If you hear a fast MERLIN system busy signal: ● ● ● Hang up and redial in a few moments using the Pool Ac- cess procedure or the Saved Number Redial feature (see page 23). NOTE: For ARS to work, you must dial a “1” before dialing a long distance number, even if you do not normally do so.
To place a ringing intercom call: ● ● ● ● ● ● ● Touch Intercom-Ring. Lift your handset. Dial a 2-digit MERLIN system intercom number. Intercom Ring + + intercom number Announced Intercom Calls When you place an announced intercom call, your coworker hears your voice through the voice terminal speaker.
Answering Calls To answer a call: ● Lift your handset. You are automatically connected to the incoming call. You can tell what kind of call you’re receiving by the way your voice terminal rings.
Fixed Features Fixed features are the features assigned to the permanently labeled buttons on your voice terminal. HOLD To put a call on hold: Hold Pause ● ● ● ● ● ● Touch Hold. When you put a call on hold, the green light next to the call’s line button flashes rapidly.
If the call is not answered within a few rings, it returns to your voice terminal. Transfer with Voice Announcement To announce a transferred call: Touch Transfer. Touch Intercom-Voice. Dial the intercom number of the voice terminal to which you want to transfer the call.
If you don’t want a participant to listen as you set up the rest of the conference call, touch Hold before repeating this procedure. To take the person off hold: Conference + + 555-1234 ● ● ● ● ● ● Touch Conference. Touch the button for the line you put on hold.
SPEAKER You can use your voice terminal’s speaker to monitor a call as you dial it, to monitor a call on hold, and to let a group listen to your conversation. On-Hook Dialing Instead of using your handset to listen while you place a call, you can use your voice terminal’s built-in speaker: Touch Speaker.
Group Listening To let others in the room hear your telephone conversation: Speaker ● ● Without hanging up your handset, touch Speaker. You can speak to the other person only through your handset unless you have a Hands-Free Unit (see “Hands-Free Unit,” page 50).
RECALL To disconnect a call without hanging up your handset: ● Touch Recall. Recall NOTE: If you have PBX, Centrex, or Custom Calling features, touch Recall any time instructions call for a switchhook flash. If you press the switchhook, you disconnect your call.
Custom Features Custom features are features that you select and program for your voice terminal. The basic programming instructions below describe the procedure you follow to program features on your voice terminal.
● ● If you want to program other buttons, repeat the two previous steps. Slide the T/P switch to the center position. NOTE: If you make a mistake entering a programming code, simply touch the button again and reenter the code. The following feature descriptions include feature programming codes and brief programming instructions.
Notify Send To program: ● T/P to P ● Touch the button ● Dial *87 + the intercom number of the person you want to notify ● T/P to center To notify another voice terminal of a message: ● ● Touch the Send button. The green light next to your Send button goes on.
To turn off the green light next to the Receive button: ● ● ● ● Touch the Receive button. The green light next to your Receive button goes off.
Special Characters in Programmed Dialing Sequences You may occasionally need to program a pause, stop, or switch- hook flash into an Outside Auto Dial or Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle of a programmed dialing sequence.
● Touch Recall. ● Touch Hold (Pause). AUTO INTERCOM Use the Auto Intercom feature for one-touch dialing of intercom numbers. If you program this feature on a button with lights, the green light next to the button goes on when the person at that intercom uses his or her voice terminal or uses the Do Not Disturb feature.
Announced Intercom Calls To place an announced intercom call: ● ● ● ● ● If the red light next to it is not already on, touch Intercom-Voice. Touch the Auto Intercom button for the intercom number you want to dial. Your speaker goes on, and you hear a beep.
SYSTEM SPEED DIAL System Speed Dial is similar to Personal Speed Dial in that 3-character codes (#60 through #99) represent frequently dialed telephone numbers.
stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice terminal, use the instructions below to pro- gram a button with the Saved Number Redial feature. If you have a 5- or 10-button voice terminal, there’s no need for any special programming.
LAST NUMBER REDIAL Use the Last Number Redial feature to redial the number you dialed most recently. (The number cannot contain a pause, a stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice-terminal, you can follow the programming in- structions below to program this feature onto a button.
To signal a coworker: ● Without lifting your handset, touch a Manual Signaling button. + Signal Mary You can also touch a Manual Signaling button to signal some- one while you have an outside call in progress.
● ● ● ● ● ● When you have a Loudspeaker Page button for the zone you want to page: Touch the Loudspeaker Page button for the zone you want to page. When you hear a beep, lift your handset and make your announcement. Lsp. Page 1 + Using a Dial Code To page a zone using a dial code: Touch Intercom-Voice or Intercom-Ring.
GROUP PAGE Use the Group Page feature to make announcements through the speakers in groups of 10 voice terminals specified by your system administrator. Your system can have as many as seven groups. You can use the instructions below to program buttons for the groups you want to page.
Using a Dial Code To page a group using a dial code: ● ● ● ● Touch Intercom-Voice or Intercom-Ring. Lift your handset. Dial the code for the group you want to page. 841 for group 1 842 group 2 843 group 3 844 group 4 845 group 5 846 group 6 847 group 7 Intercom Voice + + group page code When you hear a beep, speak into your handset.
GROUP CALL DISTRIBUTION Use the Group Call Distribution feature to place an intercom call or transfer an outside call to a specific group of voice terminals. When you place or transfer a call to a Group Call Distribution group—for example, the Sales Department—the system selects a voice terminal in the group to receive your call.
Dial the code for the group you want to call. 850 for group 1 851 group 2 852 group 3 853 group 4 854 group 5 855 group 6 When you hear a beep or when the person answers, speak into your handset.
ONE-TOUCH TRANSFER OR ONE-TOUCH HOLD WITH CALL ANNOUNCEMENT The way in which you use Auto Intercom buttons and Group Call Distribution, Loudspeaker Page, or Group Page buttons with outside calls depends on whether your system is administered for One-Touch Transfer or One-Touch Hold with Call Announce- ment.
You can then return to the call, transfer the call, or have the per- son or group answer the call by using the Line Pickup feature. NOTE: If you try to place an announced intercom call to a voice terminal that is programmed to prevent voice announcements (see “Voice Announcement Disable,” page 45), your call becomes a ringing intercom call.
AUTO ANSWER-INTERCOM If you have an optional Hands-Free Unit connected to your voice terminal, program an Auto Answer-Intercom button so you can set your Hands-Free Unit to go on automatically when you receive intercom calls. Program this feature on a button with lights.
When you receive a call for a person you’re covering, your voice terminal rings and the green light next to that person’s Cover button flashes. To answer the call: Lift your handset. You can program Cover buttons so covered calls ring im- mediately, after a delay, or don’t ring at all (see “Programmable Line Ringing,” page 43).
● ● ● ● To restore Call Coverage: Touch Coverage Inhibit again. The green light next to the button goes off. Using Call Coverage and Coverage Inhibit to Forward Calls You can set up a call forwarding feature using Call Coverage and Coverage Inhibit.
When the Do Not Disturb feature is active, the green light next to your line button flashes when you receive outside calls, but your voice terminal does not ring. Calls transferred to you return to the sender after a prescribed number of rings (set by your system administrator), and intercom calls to you get a busy signal.
The feature remains active until you: Touch Privacy again. The green light next to the button goes off. Privacy TOUCH-TONE ENABLE (Only for systems with rotary lines) If you have telephone lines that carry rotary signals, you can use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence.
ACCOUNT NUMBER ENTRY (For use only with the SMDR feature) With an Account Number button, you can enter an account number that identifies who should be billed for the call.
If no one answers a parked call, your voice terminal rings to re- mind you the call is still parked. To program: ● T/P to P ● Touch a button ● Dial *86 ● T/P to center To park a call using a Call Park button: ● ● ● ● ● Touch Call Park.
● ● ● ● ● ● ● ● ● ● To pick up a call using a Call Pickup button: Touch Call Pickup. Lift your handset. Dial the intercom number of the voice terminal holding the call. Call Pickup + + intercom number Using a Dial Code To pick up a call using a dial code: Touch Intercom-Ring or Intercom-Voice.
Using a Single Line Pickup Button To program: ● T/P to P ● Touch the button ● Dial *84 ● T/P to center. ● ● ● ● ● ● ● ● ● To pick up a line using this option: Touch Line Pickup. Lift your handset. Dial the 2-digit line code for the line you want to pick up.
Ringing and Line Selection Options RINGING OPTIONS Programmable Line Ringing You can determine whether calls coming in through a line pool, your individual line, or a line you’re covering ring immediately, ring after a delay, or do not ring at all. NOTE: This does not affect intercom calls or calls transferred to you.
To program line ringing: Slide the T/P switch to the P position. ● ● ● ● ● ● ● = = = Touch the line button successively until the red light in- dicates the type of ringing you want. Red light on immediate ring Red light flashing delayed ring Red light off no ring Slide the T/P switch to the center position.
● ● ● ● ● Touch Speaker repeatedly until you hear a ringing sound you like. Slide the T/P switch to the center position. Speaker Speaker + + + = = Voice Announcement Disable Ordinarily, people can announce calls through your voice ter- minal speaker.
NOTE: If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to center and then back to P before programming this feature.
Simultaneous Voice and Data Calls If you have a General Purpose Adapter and a modem connected to your voice terminal, you can use the Simultaneous Voice and Data Calls feature. You may be speaking with someone on the telephone and wish to obtain some data from a computer to sup- port your conversation.
When the computer returns the carrier signal, turn on your modem. The green light next to the line or Intercom button you used to call the computer begins to flash and continues to flash until you end the data call. Log on from your terminal keyboard.
Using PBX, Centrex, or Custom Calling Features If you have PBX, Centrex, or Custom Calling features, use them exactly as their instructions describe with one important excep- tion: Any non- MERLIN system feature code that begins with a “#” must be preceded by another “#”.
Optional Equipment HANDS-FREE UNIT The Hands-Free Unit is a high-quality speakerphone that allows you to use your voice terminal without lifting your handset. NOTE: Any custom feature that ordinarily activates your voice terminal’s speaker activates your Hands-Free Unit.
Answering Calls To answer a call with your Hands-Free Unit: Touch Speakerphone On/Off and begin speaking. To temporarily remove yourself from a conversation to consult with someone else in your room: ● ● ● ● ● Touch Microphone On/Off. The green light next to the button goes off.
Index Account Number Entry, 39, 55 SMDR, 39 Answering Calls, 9, 51 Answering Machine, 51 And General Purpose Adapter, 51 Assigning Custom Features to Buttons, 16 Auto Answer-All, 33, 54 Auto Answer-In.
Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. Feature Name (Suggested Button Label) Programming Code Notes QUICK DIALING FEATURES Outside Auto Dial Dial *90 + an outside number, an account See page 19.
Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes PAGING FEATURES Loudspeaker Page Dial *91 + one of the following codes: Used only with loudspeaker paging equipment. (Page “number or name”) 80 for all zones See page 26.
Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes CALL COVERAGE FEATURES Call Coverage Dial *4 + the intercom number of the person Requires a button with lights. See page 34. (Cover “name”) you want to cover.
Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes OTHER FEATURES (continued) Notify Notify Send Dial *87 + the intercom number of the person Requires a button with lights. See page 18. (Send to “name”) you want to notify.
MERLIN ® Communications System Models 1030 and 3070 with Feature Module 5 Quick Reference Card FIXED FEATURES FEATURES HOW TO USE INTERCOM CALLS Intercom-Ring Calls 1. Touch Intercom-Ring. 2. Lift handset. 3. Dial 2-digit intercom number. Intercom-Voice Calls 1.
PROGRAMMABLE FEATURES HOW TO PROGRAM FEATURES ● Slide T/P to P ● Touch button ● Dial this code: QUICK DIALING Outside Auto Dial *90 + outside number, account number, or a PBX/Centrex feature cod.
AT&T MERLIN is a registered trademark of AT&T © Copyright 1986 AT&T. Printed in U.S.A. 999-500-143 IS Issue 1 May 1986.
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In een situatie waarin je al een beziter van AT&T 3070 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de AT&T 3070 kunnen verkorten.
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