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SIP 3.2.3 | March 2010 | 1725-30965-001 Rev . A User Guide for the Polycom ® SoundStation ® IP 5000 Phone.
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
iii Contents Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Use Your Ph one . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Keypad .
User Guide for the Polycom ® SoundStation ® IP 5000 Phone iv Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 User Guide for the Polycom ® SoundStation ® IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about yo ur phone or when you have experience, but you need a quick refresher. Registering the Phone Generally, your phone will be de ployed with multiple other phones.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 2 Using the Keypad You use the keypad on the phone to hand le calls, adjust the volume, redial numbers, navigate screens, en ter data, and select options. Display Screen The idle screen displays the phone’s directory number and the current date and time.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 3 In the following figure, the scrol lin g notification indicates you have one missed call and that Do Not Distur b is enabled.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 4 Line and Call Icons The line and call icon changes dependin g on the line status (for example, registered line or un registered line) or call stat us (for example, dialing in progress or a call on hold).
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 5 Navigating Menus and Calls To navigate menus and calls, use the following tips. Note After 20 seconds of inactivity , th e menu system automatical ly exits to the idle screen unless an edit session is in progress.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 6 Entering Data and Enabling Items To enter data and enable fields or me nu items, use the following tips. Note After 20 seconds of inactivity , th e menu system automatical ly exits to the idle screen unless an edit session is in progress.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 7 Tips for Using a Conference Phone For tips on hosting a conference call and conference call etiquette, go to http://www.polycom.com/global/documents/products/voice /conferencin g_solutions/conference-call-etiquette.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 8 Calling and Answering During a call, the phone displays the name and directory number of the party you’re talking with and the duration of the call. Duri ng a call, the soft keys update so you can perform specific tasks.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 9 Calling by Entering a Phone Number You can dial a phone number with a dial tone or without a dial tone . T o dial a phone number with a dial tone: 1. Press or the New Call soft key. 2. Enter the phone number of the party you want to call.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 10 Calling from a Call List You can choose a record in a call li st and dial the associated party. T o call from a call list: 1. From the idle screen, use one of th e arrow keys to access a call list: 2.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 11 Calling from the Speed Dial List Use the speed dial feature for fast, automated dialing. T o place a call from the speed dial list: 1. Press . 2. From the Speed Dial Info screen, do one of the following: — If you know the contact’s speed dial index number , enter the number.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 12 Ending Calls T o end a call: >> Press or the End Call soft key. While Y our Phone Rings While your phone rings, you can choose not to answer the call and do the following: • Reject the call and stop your phone from ringing.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 13 For w arding Calls While Y our Phone Rings While your phone rings, you can choose not to answer the call and forward the call to another party. T o for ward an incoming call as your phone rings: 1.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 14 The following figure shows that your phone has two calls, and you’re currently viewing the first (most recent) call. To scroll through calls, press or . T o place a call on hold: >> During a call, press the Hold soft key.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 15 Hosting Conference Calls You can create a conference with up to two other par ties. After you set up a conference, you can place the con.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 16 T o set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, press the Join soft key. A conference is created with the active call, the call on hold, and yourself.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 17 Ending Conference s When you end a conference, you end your connection to the other confere nce participants. The other parties remain connected. T o end a conference: >> From the Active:Conference screen, press the End Call soft key.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 18 3. Do one of the following: — If you selected Always , the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer , the Call Forward No Answer screen displays.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 19 T o reject an incoming call from a par ticular contac t: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, find the contact for whom you want to reject calls, and then press the Edit soft key.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 20 The following figure shows what the id le screen looks like when Do Not Disturb is enabled. T o enable and disable Do Not Disturb: 1. Press , and then select Features . The Features screen displays.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 21 Viewing Call Lists You can access any call list from the Ca ll Lists menu, or you can quickly access a call list from the idle sc reen.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 22 Clearing Call List Entries You can clear all the records in a call list, or just one record. T o clear one or all records in a call list: 1. Press , and then select Features > Call Lists .
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 23 W orking with Contact Director y You can store a large number of contac ts in your phone’s Contact Directory. Contact your system administrator for the exact numbe r. You can dial and search for contacts in th is directory.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 24 T o add a Contact Director y entr y manually: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, press the Add soft key. 3. From the Add To Directory screen, en ter the contact information: — (Optional.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 25 — (Optional.) Change the Auto Reject and Auto Div ert settings. If you set th e Auto Reject fie ld to enabled, t he calls fr om this contact won’t ring on your phone.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 26 4. From the Contact screen, press the Save soft key to save the entry to your Contact Directory. Only the first name, last name, and phone number are saved. If the contact doesn’t exist in the directory, “Saved” displays on the phone screen.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 27 W orking with Corporate Director y If your system administrator sets up Corporate Directory on your phone, you may have read access to portions of your Corporate Directory. Your system administrator determines which contacts you can see .
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 28 Saving Corporate Director y Search Results You can enable your phone to save Corp orate Directory search results, and to remember the last person you viewed in the directory.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 29 Setting Unique Ring T ones for Contacts You can set a distinctive ri ng tone for each contact in your Contact Directory so you can distinguish callers . T o set a distinctive ri ng tone for a contact: 1.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 30 Muting the Microphone You can mute the microphone if you do not want other partie s to hear you. When you mute the microphone, the thr ee console LEDs glow red to indicate that the other party (or parties) can’t hear you.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 31 Changing the Time and Date Display The time and date appear on the idle screen of your phone . If the phone can’t obtain a time and date, the display will fl ash. If this happens, or if the time or date is incorrect, see your system administrator.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 32 Changing the Time and Date Order You can change the order of the time and date on the idle scr een. For example, you can display the date before the time, or the time before the date. T o change the order of the time and date display: 1.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 33 Changing the Screen Contrast You can set how light or dark the screen appears. T o adjust the contrast on the phone screen: 1. Press , and then select Settings > Basic > Contrast . 2.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 34 T o change the backlight intensity: 1. Press , and then select Sett ings > Basic > Backlight Intensi ty . 2. From the Backlight Intensity screen, select Back light On Intensi ty . 3.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 35 T roubleshooting The following tables contain general tr oubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 36 Controls Symptom Problem Corrective Action The dial pad doesn’t work. The dial pad on the phone doesn’t respond. T r y the following: • Check for a response from other feature keys or from the dial pad.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 37 Access to Screens and Systems Calling Symptom Problem Corrective Action There is no response when you press a feature key . The phone isn’t in an active state. T ry the following: • Press the keys more slowly .
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 38 Displays There is no audible ring tone. Rin ger volume is low , or the Ring T ype is set to Silent Ring. V erify ringer volume a nd Ring T y pe: • T o adjust the ringer volume, press when the phone is in the idle state.
User Guide for the Polycom ® SoundStation ® IP 5000 Ph one 39 Audio Overall Functioning Productivity Suite Symptom Problem Corrective Action The speaker has no audib le sound. S peake r volume is low . Adjust the speaker volume. During a call, press to adjust the volume.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 40 T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, keypad mappi ngs, and display.
Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”).
User Guide for the Polycom ® SoundStation ® IP 5000 Phone Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide for the Polycom ® SoundStation ® IP 5000 Phone Safety Notices - 4 Safety and Compli ance (continued) WARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits.
Polycom ® SoundStation ® IP 5000 Menu Structure continued on next page... Menu Structure 1 Features 1 Do Not Disturb 2 Forward If enabled 1 Always 2 No Answer 3 Busy 3 Contact Directory 4 Corporate .
...continued from previous page 3 Settings 1 Basic 1 Preferences 1 Languages Possible 19 languages 2 Time & Date 1 Clock Date Possible 14 formats 2 Clock Time 3 Clock Order 4 Disable 3 Corporate D.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc.
2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers.
refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions.
not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
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