Gebruiksaanwijzing /service van het product 1190L van de fabrikant Ricoh
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FAX 1190L User ’s Guide Read t his manu al careful ly bef ore yo u us e this machi ne and k eep it handy fo r futur e ref erence. For s afe and co rrect use, be sur e to read the Import ant Infor mation i n thi s manual befo re using the machi ne.
i Safety precautions We use the following icons thro ughout this User’s Guide. To use the machine safely Please keep these instructio ns for later reference and read them before attempti ng any maintenance. Warnings or cautions tell you what to do to prev ent possible personal in jury.
ii The fuser unit is marked with a caution label. Plea se do not remove or damage the label . ■ Use caution when in stalling or modifyi ng tele phon e lines. Never touch telephone wires or terminals that are not insulated unless the te lephone line has been disconnecte d at the wall socket.
iii Certification Declaration of conformity Notice to Users in EU Countries This product complies with the essential requir ements and provisions of Directive 199 9/5/EC of the European Parlia ment and of the Coun cil of 9 March 1999 on radio eq uipment and telecommunications te rminal equipment and th e mutual recognition of the ir conformity.
iv Quick Reference Guide Sending Faxes Automatic Tr ansmission 1 If it is not illuminated in green, press ( Fax ). 2 Load your documen t. 3 Enter the fax number using One-Touch, Speed-Dial, Search or t he dial pad. 4 Press Start . Storing numbers Storing One-Touch Dial nu mbers 1 Press Menu/Set , 2 , 3 , 1 .
v Using Search 1 If it is not illuminated in green, press ( Fax ). 2 Load your documen t. 3 Press Search/Speed Dial , and then ente r the firs t letter of th e name you’re looking for. 4 Press or to search the mem ory. 5 Press Start . Making copies Single copy 1 Press ( Copy ) to illuminate it in green.
vi Table of Contents 1 Introduction Using this Guide ................ ............. ................ ............. ................ ................ ........ 1-1 Choosing a location .............. ............. ................ ............. .........
vii Security .................. ................ ................ ............. ................ ............. .............. 2-9 Memory Se curity .................... ................ ............. ................ ............. .............. 2-9 Setting up the password .
viii 4 Setup Receive Basic receiving operations .... ............. ................ ............. ................ ............. ........ 4-1 Choosing the Receive Mod e ............ ................ ............. ................ ............. .. 4-1 To select or change you r Receive Mode .
ix 7 Printing reports Fax settings and activity ........... ................ ............. ................ ............. ................ . 7-1 Customizing th e Transmission Verification Report .................... ................ .... 7-1 Setting the Jo urnal Period .
x 11 Troubleshooting and ro utine maintenance Troublesho oting ....................... ............. ................ ............. ................ ............. ... 11-1 Error messages . ................ ............. ................ ............. .
xi Caller ID (Ca ller IDentific ation) ........... ............. ................ ................ ............. A-7 Advantages of Caller ID .. ................ ............. ................ ............. ................ A-7 How Does the Caller ID Wo rk? .
xii Special line co nsideration s for USA and Canada .................. ............. ........ A-18 Roll over ph one lines ..................... ............. ................ ................ ............ A-18 Two-line phone syste m............ .....
xiii.
1 - 1 1 1 Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special font s identify keys you should press, messages that appear on the LCD, and important poin ts or related topics .
Chapter 1 1 - 2 Choosing a location Place your mach ine on a flat, st able surface that is free of vibration a nd shocks, such as a desk. Put the machine near a telepho ne socket and a standard, grounded electrical socket. Choose a location where the te mperature remains between 10° C and 32.
Introduction 1 - 3 1 To view Documentation From the Start menu, select TYPE 1190 from the Program s Group an d then sele ct User’s Guide . — OR — 1 Turn on you r PC. Insert the CD-ROM for Type 1190 into your CD-ROM drive. 2 If the model name screen appears, click your model name.
Chapter 1 1 - 4 Control panel overview (For EU only) 1 One-Touch Keys These 10 keys give yo u instant access to 20 previously stored dial nu mbers. 2 Fax and telep hone keys: Redial/Pause Redials the last nu mber you called. It also inserts a pause in qu ick dial numbers.
Introduction 1 - 5 1 6 Stop/Exit Stops an operation or exits from the menu. 7 Reports 8 Mode keys: Fax Lets you access Fax mode. Copy Lets you access Copy mo de. 9 Liquid Crysta l Display (LCD) Displays messages on the screen to help you set up and use your machine.
Chapter 1 1 - 6 Control panel overview (For USA, Canada and Asia/Oceania) 1 One-Touch Keys These 10 keys give yo u instant access to 20 previously stored dial nu mbers. 2 Fax and telephone keys: Redial/Pause Redials the last nu mber you called. It also inserts a pause in qu ick dial numbers.
Introduction 1 - 7 1 4 Dial Pad Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the machine. The # key lets you temp orarily switch the dialling mode during a telephone call from Pulse to Tone. (Not available in USA and New Zealand) 5 Start Lets you start sending faxes or making copies.
Chapter 1 1 - 8 Load document You can send a f ax and make copies fr om the ADF (automatic d ocument feeder) . Using the automatic document feeder (ADF) The ADF can hold up to 20 pages, feeding each one in dividually through the ma chine. Use standard 80 g/m 2 paper and always fa n the pages before putting them in the ADF.
Introduction 1 - 9 1 About paper Recommended paper To get the b est print quality, we suggest u sing the following paper. (For EU and Asia/Ocean ia) ■ Use paper that is ma de for plain-paper copying. ■ Use paper that is 75 to 90 g/m 2 . ■ Use neutral paper .
Chapter 1 1 - 10 Paper capacity of the paper trays IMPORT ANT Do not use the following types of pap er or envelopes, they may cause a pape r jam and damage your machine.
Introduction 1 - 11 1 How to load paper To load paper or other media in the paper tray 1 Pull the paper tr ay completely out of the machine. 2 While pressing the p aper guide releas e lever, slide the adjusters to fit the paper size. Check that the gu ides are firmly in the slots.
Chapter 1 1 - 12 To load paper or other media in the manual feed slot You can load envelopes and special print media one at a time into th is slot. Use the manual feed slot to print or copy on labels, envelopes or thicker pa per. 1 Slide the pa per guides to fit the p aper size.
Introduction 1 - 13 1 About fax machines Custom features Do you have BT’s Call Minder/ Voice Mail on the phone line? If you have Call Minder/Voice Ma il on the phone line wher e you will install you.
Chapter 1 1 - 14 Fax tones and handshake When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These ar e quiet, intermitten t beeps every 4-seconds. You ’ll hear them after you dial and pr ess Start and they will continue for about 60 se conds after dialling.
2 - 1 2 2 Initial setup Setting the Date and Time When the machine is not in use it will display the date and time. If you set up the Statio n ID the date and time displaye d by your machine will be printed on every fax you send. If there is a power failure, you may ha ve to reset the date and time.
Chapter 2 2 - 2 Setting the Station ID You should st ore your name or com pany name and fax numbe r so they print on all fax pages you send. It is important th at you enter the fax numb er in the internationally sta ndardised format, i.
Getting started 2 - 3 2 Setting the Phone Line Type (For EU model only) If you are connecting the machine to a line that features a PABX (PBX ) or ISDN to send and receive fa xes, it is also necessary to change the Phone Line Type accord ingly by completing th e following steps.
Chapter 2 2 - 4 General Setup Setting the Mode Timer The machine has t wo temporary mode keys on the control panel: Fa x and Copy. You can change the num ber of seconds or minutes the machine takes af ter the last Copy operation before it returns to Fax mode.
Getting started 2 - 5 2 Setting the Paper Size You can use eight sizes of pape r for printing copies: Letter, Legal, A4, B5, A5, B6, A6 and Executive and two sizes for printing faxes: Letter and A4.
Chapter 2 2 - 6 Setting the Beeper Volume You can change the beepe r volume. The default setting is Med . When the beeper is on, the machine will beep when you press a key, make a mistake, or afte r you sent or received a fax. 1 Press Menu/Set , 1 , 4 , 2 .
Getting started 2 - 7 2 Choosing the Handset Volume (For Volume Amplify) (For USA and Canada only) Before you begin to use t he machine, you must decide if you need to set the han dset volume to Vol Amplify:On for a user who is hearing-impaired. The AMPLIFY volume level complies with FCC standard.
Chapter 2 2 - 8 Turning on Automatic Daylight Savings Time You can set the machine t o change automatically for Daylight Savings Tim e. It will reset itself forward on e hour in the Spring and backward on e hour in the Au tumn. Make sure you have se t the correct date and tim e in the Date/Time setting.
Getting started 2 - 9 2 Setting the LCD Contrast You can change the contrast t o help the LCD look lighter or darker. 1 Press Menu/Set , 1 , 7 . 2 Press ▲ or ▼ to select Light or Dark . Press Menu/Set . 3 Press Stop/Exit . Security You can set up your machine with multiple levels of security using Memory Security .
Chapter 2 2 - 10 Setting up the password Note ■ If you have alrea dy set the password and want to change it, please see Chan ging the Memor y Security passwo rd below. ■ When you forget the password , contact your sales or service re presentative.
Getting started 2 - 11 2 Turning Memory Security on 1 Press Menu/Set , 1 , 8 , 1 . 2 Press ▲ or ▼ to select Set Security . Press Menu/Set . 3 Enter the reg istered four-d igit password. Press Menu/Set . The machine go es offline and the LCD shows Secure Mode .
Chapter 2 2 - 12 1 Press Menu/Set , 1 , 8 , 2 . 2 Enter a four-d igit number for the password. Press Menu/Set . If you are enterin g the password for the first time, the LCD shows Verify . 3 Re-enter the password . Press Menu/Set . 4 Press Stop/Exit .
3 - 1 3 3 How to enter Fax mode Before sending faxes or ch anging fax send or receiving settings , make sure ( Fax ) is illuminated in green. If it is not, press ( Fax ) to enter Fax m ode. The defa ult setting is Fax mode. How to dial You can dial in any of the f ollowing ways.
Chapter 3 3 - 2 Speed-Dialling Press Search/Speed Dial , # , and then the three digit Spe ed-Dial number. (See Storing Speed-Dia l numbers on page 5-2 .) Note If the LCD shows Not Registered wh en you enter the One-Tou ch or Speed-Dial number, a number ha s not been stored at this location.
Setup Send 3 - 3 3 Fax Redial If you are sending a fax manually and th e line is busy, press Redial/Pause , and then press Start to try again. If yo u want to make a sec ond call to the la st number dialled, you can save time by pressing Redial/Pause and Start .
Chapter 3 3 - 4 Sending a fax at the end of a conversation At the end of a conversati on you can send a fax to the other party bef ore you both hang up. 1 Ask the oth er party to wa it for fax to nes (beeps) and then t o press the Start or Send key b efore hang ing up.
Setup Send 3 - 5 3 Contrast If your documen t is very light or ver y dark, you may want to change the contr ast. Use Light to send a light document. Use Dark to send a dark document. 1 If it is not illuminated in green, press ( Fax ). 2 Load your documen t.
Chapter 3 3 - 6 Dual Access You can dial a number, and begin scanning the fax into memory—even when the machine is sending fr om memory , receiving faxes. The LCD shows the new job number . Note ■ The number of pages you can scan into the memory will vary depending on the data that is printed on them.
Setup Send 3 - 7 3 Broadcasti ng Broadcasting is when t he same fax message is automatical ly sent to more than one fax number. You can include Grou ps, One-Touch, Speed-Dial num bers and up to 50 manually dialle d numbers in th e same broadcast. Press Menu/Set between ea ch of the numbers.
Chapter 3 3 - 8 Checking job status Check which jobs are still waiting in the memory to be sent. ( If there are no jobs , the LCD shows No Jobs Waiting .) 1 Press Menu/Set , 2 , 6 . 2 If you have more than one jo b waiting, press ▲ or ▼ to scroll throu gh the list.
Setup Send 3 - 9 3 Advanced sending operations Composing the electronic Cover Page The Cover Page is sent to the receiving party’s machine. Your Cover Page includes the name stored in t he One-Touch or Speed-Dial memory. If you are dialling manually, the name is left blank.
Chapter 3 3 - 10 5 Press ▲ or ▼ to select one of th e standard or your own comment s. Press Menu/Set . 6 Enter two digits to show the number of pages you are sending . Press Menu/Set . (For example, press 0 2 for 2 pages or enter 0 0 to leave th e number of pag es blank.
Setup Send 3 - 11 3 Delayed Fax During the day you can stor e up to 50 faxes in the memory to be sent within 2 4 hours. These faxes will be sent at the time of day you enter in Step 4. 1 If it is not illuminated in green, press ( Fax ). 2 Load your documen t.
Chapter 3 3 - 12 Setup for Polled Transmit (Standard) Polled Transmit is when you set up the machine to wait with a docu ment so another fax machine can retrieve it. Note ■ When someone polls your machin e to receive a fax, they pay for the call. ■ If you poll someone’s fa x machine to receive a fax, you pay for the call.
Setup Send 3 - 13 3 Setup for Polled Trans mit with Secure Code (For EU and Asia/Oceania only) Polled Transmit with Secu re Code is a way to keep documents from falling into the wrong hands while the machine is set up for polling. Note ■ When someone poll s your machine to receive a fax, they pa y for the ca ll.
4 - 1 4 Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine. You can choose th e mode that best suits your needs. Setup Receive LCD How it works When to u se it Fax Only (automatic receive) The machine automatically answers every call as a fax.
Setup Receive 4 - 2 4 To select or change your Receive Mode 1 Press Menu/Set , 0 , 1 . 2 Press ▲ or ▼ to select Fax Only , Fax/Tel , External TAD or Manual . Press Menu/Set . 3 Press Stop/Exit . Setting the Ring Delay The Ring Delay sets the num ber of times the machine rings befor e it answers in Fax Only or Fax/Tel mode.
Chapter 4 4 - 3 Setting the F/T Ring Time (Fax/Tel mode only) If you set the Rece ive Mode to Fax/Tel , you’ll need to decide how long the mac hine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine receives the fax.
Setup Receive 4 - 4 4 1 If it is not illuminated in green, press ( Fax ). 2 Press Menu/Set , 2 , 1 , 3 . (For EU and O ceania) (For USA and Canada) 3 Press ▲ or ▼ to select On , ( Semi ) or Off .
Chapter 4 4 - 5 Receiving a fax at the end of a conversation At the end of a conversation you can ask the other party to f ax you information before you both hang up. 1 Ask the other party to p lace the document in their m achine and to press Start or Send key.
Setup Receive 4 - 6 4 Reception into memory As soon as the paper tray become s empty during fax reception, the screen will display No Paper Fed ; please put some paper in the paper tray. (See How to load paper on page 1-11.) If Memory Receive is On at this time.
Chapter 4 4 - 7 Secure Polling (For EU and Asia/Oceania only) Secure Polling is a way to keep the documents from falling into t he wrong hands while the other fax ma chine is set up for polling. Setup for Polling Receive (Secure) (For EU and Asia/Oceania only) You need to make sure you are using t he same secure code as the other party.
Setup Receive 4 - 8 4 2 (for EU and Asia/Ocean ia) Press Menu/Set , 2 , 1 , 8 . (for USA and Cana da) Press Menu/Set , 2 , 1 , 7 . 3 (for USA and Cana da) Go to Step 5. (for EU and Asia/Ocean ia) Press ▲ or ▼ to choose Standard , Secure or Timer .
5 - 1 5 Storing numbers for easy dialling You can set up your machine to do following types of easy dia lling: One-Touch, Speed-Dial and Gro ups for Broadcasting faxes. When you dial a quick-dial numb er, the LCD shows the name, if you stored it, or the number.
Quick-Dial numbers and dia lling options 5 - 2 5 Storing Speed-Dial numbers You can store Speed-Dia l numbers, so that when you dial you will only have to press a few keys ( Search/Speed Dial , # , the three-digi t number, and Start ). The machine can store 200 Speed-Dial n umbers.
Chapter 5 5 - 3 Setting up Groups for Broadcasti ng Groups, which can be stored on a One-Touch key or a Speed-Dial lo cation, allow you to send the same fax me ssage to many fa x numbers by pres sing only a One-To uch key and Start or S earch/Speed Dial , # , the three-digi t location and Start .
Quick-Dial numbers and dia lling options 5 - 4 5 Dialling options Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call.
6 - 1 6 Setting Remote Fax Options Note ■ You can only u se one remote fax option a t a time: Fax Forw arding—OR— Paging*—OR— Fax Storage—OR—Off . * Paging available for USA an d Canada only ■ If you change the remote fax options and received faxes are left in your machine’s memory, an LCD message will appear.
Remote Fax Options 6 - 2 6 Programming your pager number (For USA and Canada only) When Paging is selected , your machine dials the pager number you’ve programmed, a nd then dials yo ur Personal Identif ication Number (PIN). Thi s activates your pager so you will know that you have a fax message in the memory.
Chapter 6 6 - 3 Changing Remote Fax Options If received faxes are left in you r machine’s memory when you ch ange the remote fax option the LCD will ask you the following question: — OR — * Erase All FAX ? will be displayed for USA and Canada. ■ If you press 1 , faxes in the memory will be erased or print ed before the sett ing changes.
Remote Fax Options 6 - 4 6 Remote Retrieval You can call your machine from any touch tone telephone or fax machine, the n use the Remote Access Code and remote commands to retrieve fa x messages . Be sure to cut out the Remote Retrieva l Access Card on the last page and keep it with you at a ll times.
Chapter 6 6 - 5 Remote comman ds Follow the commands b elow to access features when yo u are away from the machin e. When you call the machine and ente r your Remote Access Code (3 di gits followed by ), the system will give two short beeps and yo u must enter a remote command.
Remote Fax Options 6 - 6 6 Retrieving fax messages You can call your machine from any touch tone phone a nd have your fax messages sent to a fax mach ine. 1 Dial your fax number. 2 When your machine answers, immediately ente r your Remote Access Code (3 di gits followed by ).
7 - 1 7 Fax settings and activity You need to set up the Tran smission Verification R eport and Journal Period in the menu tab le. Press Menu/Set , 2 , 4 , 1 . * Transmission will be displayed for USA and Canada. — OR — Press Menu/Set , 2 , 4 , 2 .
Printing reports 7 - 2 7 Setting the Journal Period You can set the machine to pr int a journal at specific intervals (every 50 faxe s, 6, 12 or 24 hours, 2 or 7 days). If you se t the interval t o Off , you can print th e report by followin g the steps on Pr inting repo rts.
8 - 1 8 ‘ Using the machine as a copier You can us e your mac hine as a co pier, making up to 99 copies at a time . Enter Copy mode Before makin g copies, ma ke sure that ( Copy ) is illuminated in green. If it is not, press ( Copy ) to enter Copy mod e.
Making copies 8 - 2 8 Making a single copy 1 Press ( Copy ) to illuminate it in green. 2 Load your documen t. (See Load docu ment on page 1-8. ) 3 Press Start . Making multiple copies 1 Press ( Copy ) to illuminate it in green. 2 Load your documen t. 3 Use the dial pad to ente r the number of copies you want (up to 99).
Chapter 8 8 - 3 Changing the tempor ary copy settings Use the Options key to q uickly set the fo llowing copy settings temporar ily for the next copy. Note The factory setting s are shown in Bold. After you choose your set tings by pressing Men u/Set , the LCD shows Set temporarily .
Making copies 8 - 4 8 Enlarging or reducing the image copied You can select the following enl argement or reduction rat ios. Auto automatically cal culates the reducti on ratio for the pa per size set for the mach ine ( Menu/Set , 1 , 3 ). Custom(50-200%) allows you to enter a ratio from 50% to 2 00%.
Chapter 8 8 - 5 Quality You can select the copy quality. The default setting is Auto . 1 Press ( Copy ) to illuminate it in green. 2 Load your documen t. 3 Use the dial pad to ente r the number of copies you want (up to 99). 4 Press Options and ▲ or ▼ to select Quality .
Making copies 8 - 6 8 Making N in 1 copies (Page Lay out) You can reduce the amount of copies by using the N in 1 copy fe ature. This allows you to copy two or fo ur pages onto one pag e, allowing you to save paper . Note ■ Please make sure pape r size is set to Letter or A4 .
Chapter 8 8 - 7 Changing the default copy settings You can save the quality and contrast settings you use most often by setting t hem as default. These sett ings will remain until you change them again. Quality 1 Press Menu/Set , 3 , 1 . 2 Press ▲ or ▼ to select Auto , Text or Photo .
9 - 1 9 9 IEC 60825-1 Specification This machine is a Class 1 laser product as defined in IEC60825-1:2 007 (EN60825-1:F2007) specifications. The labe l shown below is attached in countries where req uired. This machine has a Class 3B Laser Diode which emits invisible laser radiation in the Scanne r Unit.
Chapter 9 9 - 2 Important safety instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and i nstructions marked on the produ ct. 4 Unplug this product from the wall socket before cleaning inside of the machine.
Important information for EU 9 - 3 9 E To protect your product again st power surges, we reco mmend the use of a power protection device (Surge Protector). F To reduce the risk of fire, electric shock and injury to peopl e, note the foll owing: • Do not use this product near appli ances that use water, a swimmi ng pool or in a wet basemen t.
10 - 1 10 Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only. This equipment is hear ing-aid compatible. When programming emergency numbers or making test call s to emergency numbers: ■ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
Important information for USA and Canada 10 - 2 10 If you are not able to solve a problem with your machine, please contact RICOH CORP. CUSTOMER SUPPORT DEPT.
Chapter 10 10 - 3 RESTRICTIONS CONCERNANT LE RACCORDEMENT DE MATÉRIEL AVIS Le présent maté riel est conforme aux spécifications techniques d’ Industrie Canada applicables au matériel terminal.
Important information for USA and Canada 10 - 4 10 Important safety instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and i nstructions marked on the produ ct. 4 Unplug this product from the wall outle t before cleaning inside of the machine.
Chapter 10 10 - 5 D Unplug this product from the AC po wer outlet and refer all servicing to your service representative under the following conditions: • When the power cord is damaged or frayed. • If liquid has been spilled into the product. • If the product has be en exposed to rain or water.
11 - 1 11 11 Troubleshooting Error messages As with any soph isticated office p roduct, errors may occur . If this happe ns, your machine ide ntifies the problem and displays an error message. Th e most common error messages are shown below. You can correct most problems by yourself.
Chapter 11 11 - 2 Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Document jams on page 11-4. See Using the automatic document feeder (ADF) on page 1-8. Drum Error The drum unit needs to be cleaned.
Troubleshooting and routine main tenance 11 - 3 11 Out of Memory The machine’s memory is full. (Fax sending or copy operation in progress) Press Start to send or co py the scanned pages. — OR — Press Stop/Exit and wait until th e other operations in progress have finished and then try again.
Chapter 11 11 - 4 Checking if the machine has faxes in its memory 1 Press Menu/Set , 9 , 0 , 1 . 2 If the LCD shows No Data , there ar e no faxes left in the machine’s memory. — OR — If the LCD shows Enter Fax No. there are faxes in the machine’s memory .
Troubleshooting and routine main tenance 11 - 5 11 Paper jams To clear paper jams, please follo w the steps in this section. Paper is jammed inside the machine 1 Pull the paper tr ay completely out of the machine. 2 Pull the jammed paper ou t of the paper tray opening.
Chapter 11 11 - 6 5 Put the drum unit an d toner cartridge assembly back into the mach ine. 6 Close the front cover. 7 Put the paper tray in the machine. Paper is jammed at the back of the machine 1 Open the fron t cover. 2 Pull out the drum unit and to ner cartridge assembly.
Troubleshooting and routine main tenance 11 - 7 11 4 Pull the tab toward yo u to open the re ar chute cover. 5 Pull the jammed paper out of the fuser unit. If the jam med paper cannot be pulled out easily, push down the blu e tab with one hand as you gently pull out th e paper with the other hand.
Chapter 11 11 - 8 4 Put the to ner cartridge back into the drum unit until you hea r it lock into place. If you put it in properly, the lock lever will lift automatically. 5 Put the drum unit an d toner cartridge assembly back into the mach ine. 6 Close the front cover.
Troubleshooting and routine main tenance 11 - 9 11 If you are having diffic ulty with your machine If you think there is a problem with th e way your faxes look, m ake a copy first. If the copy looks good, the problem is pro bably not your machine. Check the ch art below and follow the troubleshooting tip s.
Chapter 11 11 - 10 Sending Faxes Poor fax send quality Try c hanging your resolu tion to Fine or S.Fine . Make a copy to check your machine’s scanner operation. If the copy quality is not go od, clean the scanner. (See Cleaning the scanner on page 11-19.
Troubleshooting and routine main tenance 11 - 11 11 Printer Difficulties The machine does not print. Please make sure: • The machine is plugged in and the power sw itch is turned On. (See the Quick Setup Guide on page 7.) — OR — • The toner cartridge and drum uni t a re installed properly.
Chapter 11 11 - 12 Paper Handling Diffic ulties The machine does not feed paper. The LCD shows No Paper Fed or a Paper Jam message. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight.
Troubleshooting and routine main tenance 11 - 13 11 Improving the print quality Examples of poor print quality Recommendation Faint Check the machine’s environment. Co nditions such as humidity, high temperatures, and so on may c ause this print fault.
Chapter 11 11 - 14 White Spots on black t ext and graphics at 78.5 mm intervals Black Spots at 78.5 mm intervals Cleaning the drum unit Dust, paper powder, glue, and so on may stick to the surface of the photosensitive drum (OPC) and cause bl ack or white spots to appear on printed documents.
Troubleshooting and routine main tenance 11 - 15 11 Black toner marks across the page Make sure that you use paper that meets our specifications. (See About paper on page 1-9 .) If you use label sheets for laser printers , the glue from the sheets may sometimes stick to the OPC drum surface.
Chapter 11 11 - 16 Curl or wave Check the paper type and quality. High tem peratures and high humidity will cause paper to curl. If you don’t use the machine very often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray.
Troubleshooting and routine main tenance 11 - 17 11 Compatibility If you are having difficu lty sending or receiving a fax due to possible int erference on the ph one line, we recommen d that you adjust the Equalizatio n for compatibility to reduce the modem spee d for fax operations.
Chapter 11 11 - 18 9 Pack the dr um unit an d toner car tridge assembly, AC power cord, te lephone line cord, ADF d ocument ou tput suppo rt flap and printed materials in the original carton as shown below: (for EU and Asia/Ocean ia) (for USA and Cana da) 0 Close the carton and tape it shut .
Troubleshooting and routine main tenance 11 - 19 11 2 Wipe the outside of the machin e with a soft cloth to r emove dust. 3 Remove any paper that is in th e paper tray. 4 Wipe the inside of the pap er tray with a soft cloth to remove the dust. 5 Re-load the paper and put t he paper tray in the machine.
Chapter 11 11 - 20 Cleaning the laser scanner window 1 Before you clean the inside of the machine, turn off t he machine’s power switch. Unplug the telephon e line cord first, and then unplug the po wer cord from the electrical socket. 2 Open the front cover and pull out th e drum unit and to ner cartridg e assembly.
Troubleshooting and routine main tenance 11 - 21 11 Cleaning the corona wire We recommend placing t he drum unit and toner cartridg e assembly on a cloth or a large piece of disposable paper to avoid spilling and scattering toner. 1 Open the front cover and pull out th e drum unit and to ner cartridg e assembly.
Chapter 11 11 - 22 How to replace the toner cartridge 1 Open the front cover and pull out th e drum unit and toner ca rtridge assembly. 2 Hold down the lock lever on the left and pull the toner cart ridge out of the dru m unit. 3 Unpack the new toner c artridge.
Troubleshooting and routine main tenance 11 - 23 11 4 Gently rock the toner cartrid ge from side to side five or six times to d istribute the toner evenly in side the cartri dge. 5 Remove the protecti ve cover. 6 Insert the new ton er cartridge in th e drum unit until it clicks into place.
Chapter 11 11 - 24 7 Clean the primary cor ona wire inside the drum unit by gently sliding the blu e tab from right to left several tim es. Return the blue tab to the Home position ( ▼ ) before reinstalling the drum unit and toner cartridg e assembly.
Troubleshooting and routine main tenance 11 - 25 11 1 Open the front cover and pull out th e drum unit and tone r cartridge assembly. 2 Hold down the lock lever on the left and pull the toner cart ridge out of the dr um unit. Note Discard the used drum unit accordi ng to local regulations, keeping it separate fro m domestic waste.
Chapter 11 11 - 26 5 Reinstall the drum unit and toner cartridge assembly in t he machine. 6 Do not close the fron t cover. 7 Press Options . To confirm you are installing a new drum, press 1 .
Troubleshooting and routine main tenance 11 - 27 11 Checking the Drum Life You can view the machine’s drum life on the LCD. 1 Press Menu/Set , 4 , 3 .
A - 1 A Telephone services for U.K. BT Call Sign (For U.K. Only) This machine feature lets you use the BT Call Sign subscriber service which allows yo u to have at least two separ ate telephone numbers on one phone line. Each phone number has its own dis tinctive ringin g pattern, so you kn ow which phone number is ringing.
Appendix A A - 2 Distinctive Ring This user's guide uses the term ‘Distinctive Ring’ but diffe rent telephone compa nies have other names for t his service such as SmartRing, RingMaster , Teen-Ring, Indent-a-Call or Indent-a-Ring.
A - 3 Before you choose the ring patte rn to register You can only register one Distinctive Ring pattern with th e machine. Some ring patterns cannot be regist ered. The ring p atterns below are supporte d by this machine. Register the one your t elephone company g ives you.
Appendix A A - 4 Note If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode a gain. (See To select or change your Re ceive Mode on page 4-2.) Caller ID Note The Caller ID feat ure lets you use the Caller ID subscriber service offered by many local telephone companies.
A - 5 Call Waiting The Call Waiting feature lets you use the Call Waiting subscriber service offe red by many local telephone compan ies. This featu re enables you to take a second call on your machine, without disconn ecting the first caller.
Appendix A A - 6 What is the Advantage of using Telstra ® FaxStream ® Duet ® Function? Using Telstra ® FaxStream ® Duet ® is the most efficient way to receive b oth fax an d telephone calls on the same line. When the voice call comes in, all phones (ext ension and external) and the fa x machine will ring to alert you t o pick it up.
A - 7 Set the Distinctive Ringing to ON 1 Press Menu/Set , 2 , 0 , 2 . The screen d isplays the current setting of this feat ure. 2 Press ▲ or ▼ to select On (or Off ).
Appendix A A - 8 Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thir ty-first call comes in, information about t he first call is erased. You can scroll through Calle r ID information to review those calls made to your machine.
A - 9 How Does FaxAbility Work? Your telephone num ber will have the standard ring pattern of l ong, long tone , while the new number will have a ring pattern of long, silence, long, et c. When FaxAbility is On , you will not hear the first ring of all incoming calls on the fax machine.
Appendix A A - 10 Caller ID (Caller IDentification) Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number a nd name if availa ble as the telephone rings.
A - 11 Printing Caller ID List 1 Press Menu/Set , 2 , 0 , 3 . 2 Press ▲ or ▼ to select Print Report . Press Menu/Set . 3 Press Start . Note If you use the Caller ID for Dial back… ■ Please b e sure that you use appropriat e dialling procedures for local and national call.
Appendix A A - 12 Setting the Distinctive Ringing 1 Press Menu/Set , 2 , 0 , 2 . 2 Press ▲ or ▼ to select On (or Off ). Press Menu/Set . 3 Press Stop/Exit . Caller ID (For Singapore and Hong Kong) The Caller ID featu re of this machine lets you use the Caller ID subscriber service offered by many local phone companies.
A - 13 Advanced receiving operations Operation from extension telephones If you answer a fax call on a n extension, or an external telephone that is correct ly connected to the machine, you ca n make your machine take the call by using the Fax Re ceive Code.
Appendix A A - 14 Changing the remote codes If you want to use Remot e Activation, y ou have to turn on the remote codes. The preset Fax Receive Code is 51 . The preset Telephone Answe r Code is #51 . If you want to, you can replace them with your own codes.
A - 15 Type C For Germ any Type D For Switzerlan d When you are using an extern al phone, the LCD shows Telephone . Connecting an external telephone answering device (TAD) Sequence You may choose to conne ct an external answering device.
Appendix A A - 16 Type A For the countr ies such as USA, Canada, Spain, Netherlands, Portugal, Poland, Hungary, Czech, No rw ay, Asia, Oceania and etc.
A - 17 Connections The exter nal TAD m ust be co nnected as shown in the previous illustration. 1 Set your ex ternal TA D to one or tw o rings. (The machine’s Ring Delay setting does not apply.) 2 Record the outgoing message on your external TAD. 3 Set the TAD to a nswer calls.
Appendix A A - 18 inserted into the modula r socket of the white “T”-shaped conn ector provided as part of the line cord assembly. Note These phones a re now connecte d as external devices as per page A-14, becau se they are connected to the fax machine via the T-connector.
A - 19 Converting telephone wall outlets There are th ree ways to conver t to an RJ11 jack. The first two way s may require assistance from t he telephone company. You can change the wall outlets f rom one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installe d and sla ve or jump one of the phone numb ers to it.
Appendix A A - 20 Multi-line connections (PBX) Most offices use a central telephone system. While it is often relati vely simple to connect the machine to a key system or a PBX (Private Bran ch Exchange), we sugge st that you contact the compa ny that installed your telephone system and ask the m to connect the machine for you.
B - 1 B On-screen programming Your machine is designed to be easy to use with LCD on-screen program ming using the navigation keys. User-frie ndly programming helps you take f ull advantage of all the menu selections your machine has to of fer.
Appendix B B - 2 Navigation keys You can access the menu mode by pressing Menu/Set . When you enter the men u, the LCD scrolls. Press 1 for General Setu p menu — OR — Press 2 for Fax menu — OR .
B - 3 Main Menu Submenu Menu Selections Options Descriptions Page 1 . General Setup 1 . Mode Timer — 5 Mins 2 Mins 1 Min 30 Secs 0 Sec Off Sets the time to return to Fax mode. 2-4 2 . Paper Type — Thin Plain Thick Thicker Transprncy Recycled Sets the type of paper in the paper tray.
Appendix B B - 4 1 . General Setup (Continued) 5 . Auto Daylight ( Clock change for Asia) — On Off Changes for Daylight Savings Time automatically. 2-8 6 . Ecology 1 . Toner Save On Off Increases the life of the toner cartridge. 2-8 2 . Sleep Time (0-99) Conserves power.
B - 5 2 . Fax (Continued) 1 . Setup Receive (In Fax mode only) (Continued) 5 . Auto Reduction On Off Reduces the size of incoming faxes. 4-4 6 . Memory Receive (for EU and Asia/Oceania) On Off Automatically stores any incoming faxes in its memory if it runs out of paper.
Appendix B B - 6 2 . Fax (Continued) 2 . Setup Send (In Fax mode only) (Continued) 6 . Polled TX (for EU and Asia/Oceania) Standard Secure Sets up the document on your machine to be retrieved by another fax machine. 3-12 6 . Polled TX (USA and Canada only) — 7 .
B - 7 2 . Fax (Continued) 5 . Remote Fax Opt 1 . Forward/Store Off Fax Forward Fax Storage Sets the machine to forward fax messages to store incoming faxes in the memory (so you can retrieve them while you are away from your machine). 6-1 (Backup Print) If you selected Fax Forward, you can turn on the safety feature Backup Print.
Appendix B B - 8 4 . Machine Info. 1 . Serial No. — — Lets you check the serial number of your machine. 11-26 2 . Page Counter — Total Copy Print List/Fax Lets you check the number of total pages the machine has printed during its life. 11-26 3 .
B - 9 0 . Initial Setup (For EU) (Continued) 6 . Country — UK /Germany/ France/Italy/ Spain/ Netherlands/ Belgium/ Portugal/ Switzerland/ Sweden/ Denmark/ Norway/ Finland/ Hungary/ Turkey/ South Africa/ Israel/ General1/ General2 * Select the county.
Appendix B B - 10 0 . Initial Setup (For USA, Canada and Asia) (Continued) 6 . Country — (For USA and Canada) United States / Canada (For Asia) Asia/ Singapore/ Others (For Oceania) Australia/ New Zealand Select the county.
B - 11 Entering Text When you are setting certain me nu selections, such as th e Station ID, you may need to type text into th e machine. Most of the number keys have t hree or fo ur letters printed on them . The keys for 0 , # and do not have printe d letters because they ar e used for special characters.
G - 1 G Glossary ADF (automatic document feeder) The document can be placed in the ADF and scanne d one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of an external ph one.
G - 2 Easy Receive Enables your machi ne to respond to CNG tones if you interr upt a fax call by answering it. ECM (Error Correction Mode) Detects error s during fax transmission and resends th e pages of the fax t hat had an error. Extension phone A telephone using th e same line as your fax but plugged in to a separate wall socket.
Glossary G - 3 Menu mode Programming mod e for changing your machine’s settings. One-Touch Keys on the machine’s control panel where you can store numbers for easy dialling. You can store a seco nd number on each key if you press Shift and the One-Touch key togethe r.
G - 4 TAD (telephone answering device) You can connect an exte rnal TAD to your machine. Telephone Answer Code (Fax/Tel mode only) When the machin e answers a voice call, it pseudo/double-r ings. You can pick up at an extension phone by pressing this code ( # 5 1 ).
S - 1 S Product description General Specifications Memory Capacity 16 MB Automatic Document Feeder (ADF) Up to 20 pages (A4: 80 g/m 2 , Letter: 20lb) Paper Tray 250 Sheets (80 g/m 2 ) Printer Type Las.
S - 2 Dimensions Weight Without Drum/Tone r Unit: 7.25 kg (For EU and Asia/Oceania) 16.2lb (7.35kg) (For USA and Canada) Noise Operating: 53 dB A or less Standby: 30 dB A or less Temperature Operating: 10 - 32.
Specifications S - 3 Print media Copy Paper Input Paper Tray ■ Paper type: Plain paper, Recycled paper or Transparencies 1 ■ Paper size: A4, Letter , Leg al (USA and Canada) 2 , Executive, A5, A6, B5 and B6 For more details, see About pa per starting on page 1-9.
S - 4 Fax Compatibility ITU-T Group 3 Coding System MH/MR/MMR/JBIG Modem Speed Automatic Fallback: 33600bps Document Size ADF Width: 147.3 to 215.9 mm (5.8 to 8.5 in.) ADF Height: 100 to 356 mm (3.9 to 14 in.) Scanning Width Max. 215.9 mm (8.2 in.) Printing Width Max.
Specifications S - 5 Printer Emulation Windows ® GDI Printer Driver Support for Windows ® 2000/XP/Vista /7 Resolution Up to 1200 x 600 dots per inch (dpi) Print Quality Normal prin ting mode Economy.
S - 6 Interfaces Note Your machine has a USB 2.0 Full-speed interface. This interface is compatib le with USB 2.0 Hi-Speed; however, the ma ximum data transfer rate will be 12 Mbits/s. Th is machine can also be connected to a com puter that has a USB 1.
Specifications S - 7 Computer requirements Minimum System Requirements Computer Platform & Operating System Version Processor Minimum Speed Minimu m RAM Reco mmen ded RAM Hard Disk Space to instal.
S - 8 Consumable items Note Toner life expectancy will vary depending upon the type of average print job. Note There are many factor s that determine the drum life, such as temperature, humidi ty, type of paper, toner you use and numbe r of pages per print job.
I - 1 I A Access code s, storing an d dialing .... ....... 5-4 ADF (automa tic document fee der) .......... 1-8 ADF cover . ............. ................ ............. .. 11- 4 Answering mac hine (TAD) ............ ........ A-15 connecting ..........
I - 2 Unable to I nit. .................... ............. .... 11-3 Unable to Print ............... ................ .... 11-3 Unable to Sc an .. ............. ................ .... 11-3 Extension telepho ne, using ......... A-13, A-17 External telep hone, connectin g .
Index I - 3 O One-Touch changing .... ............. ................ ............. 5-2 setting up ... ................ ............. ............. 5-1 using .......... ............. ................ ............. 3- 1 Out of Area ( Caller ID) ........
I - 4 T TAD (telephone answering device), external ............. ................ ... 4- 1, A-15, A-19 connecting ............... ................ . A-15, A-17 receive mo de .. ................ ............. ......... 4-1 recording OG M ..... ........
R - 1 R If you plan to re ceive fax messages while away from your machine, car rying the Remote Retrieval Access Card printed below w ill serve as a convenien t reminder of the retrie val proc edures. Simply cut out the card and fold it to fit your wallet or organizer.
R - 2 P ress Menu / Set , 2 , 5 , 2 fax n u mber where yo u want yo u r fax messa g es forw arded followed by . Pro g r a m Fa x F orw a r d in g N u mber , press 4 .
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This machine is approv ed f or use in the countr y of purchase only . H558-6010 U S.
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