Gebruiksaanwijzing /service van het product ULTRAMATRIX 4xE van de fabrikant Rose electronics
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107 07 Stancl iff Roa d Phon e (281 ) 933-76 73 Hou s ton, T exas 77 099 WWW. ROSE.C OM T M Keyboard- v ideo- mou se matrix switch w ith on-screen display ULTRAM A TRIX 2 xE/4 xE INSTALL A TION AND OP.
LIMIT ED WA RRANT Y C o pyri ght R o s e E l e ctr onic s 1990 – 20 02. A ll rig hts r e s er ved. N o part o f th is man u al may be r eprod uc e d, s t ored in a r etrieval s y st em, or t r anscr.
FCC/I C ST A T EMENTS , EU DECL A RA T ION O F CON FOR M ITY FEDERA L COMMUN ICA T IO N S C O MMISSI ON AN D IN DUS T RY CA N A D A RA DIO-F REQUENCY IN TERFEREN CE S T A TEMENT S This equip m ent ge .
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Figures Fi gure 1. U l traMatri x "E" s eri es models ... .. ... .. ... .. ... .. ... ... .. ... .. ... .. ... .. .. 5 Fi gure 2. E x pans i on card .. .. ... .. ... ... .. ... .. ... .. ... ... .. ... .. ... .. ... .. ... .. ... .. ... .. .
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INTRO DUC T I ON UL T RA MA T RIX E-SER IES MA NUA L 1 Di sc lai m er W hi l e every precau tion has been taken i n the prepa r ation of th i s m anua l, the manu f acturer ass um es no resp onsibility f o r errors or omiss i ons .
UL T RA MA T RIX E-SER IES MA NUA L 2 Ros e El ectronics U l traMatri x sw it ches are des i gned to m eet your sw i tchi ng nee ds , w hatev er you r sys tem de m ands are, one us er or m u l tiple us ers, one com puter or hun dred s .
UL T RA MA T RIX E-SER IES MA NUA L 3 On- scr een display tec hnology The UltraMatr ix vi deo pops -up ov er the co m pu ter appl ication disp lay or is auto m atically ge nerated. Eas y to use m enus guide you through the con f igurati on proces s.
UL T RA MA T RIX E-SER IES MA NUA L 4 Cable req u irements The cable re qui re m ents f or y our s ystem w ill vary depen di ng on the types of CPUs conne cted to t he UltraMatr ix sw it ch and the equip m en t us ed f or the KVM station.
MODELS UL T RA MA T RIX E-SER IES MA NUA L 5 UltraMatr i x 2xE m o dels UltraMatr i x 2xE – Rea r panel Mod e l num b er EP2-2X 4U/E EE2-2X 4U/E EP2-2X 8U/E EE2-2X 8U/E EP2-2X 16U/E EE2-2X 16U/E Ult.
OVERVIEW UL T RA MA T RIX E-SER IES MA NUA L 6 Syste m Overview The UltraMatr ix sw i tch i s de s igned w i th t he l ates t i n KV M s w i tc hing techno logy. It has the capa bil it y an d fl e x i bi l ity to con f i g ure to most keybo ards , v i deo monitors , mi ce, se r v ers and co m puter s .
UL T RA MA T RIX E-SER IES MA NUA L 7 Computer s The co m pu ters that w i ll be con nected to the UltraMatri x must be compatib l e with the UltraMat rix m odel . The PC m odel ca n conn ect t o s tanda rd PC’s and Unix sys t em s . The mu lti-plat f orm model can conn ect t o PC’s , Un ix sys t ems, Sun sys tem s, and USB.
UL T RA MA T RIX E-SER IES MA NUA L 8 The 4 x E mode l can ha v e tw o ex pans i on cards i ns talled. T he bo ttom expans i on card trans mits the signa l s f or KVM 1 and 2; t he top expans i on card trans mits the signa l s f or KVM 3 and 4.
UL T RA MA T RIX E-SER IES MA NUA L 9 Cabling KVM stat i ons , computers and s erv ers are eas i l y conne cted to the UltraMatrix s witch w it h the prope r cables. Pro v ide adeq uate s t rain reli e f f o r the C PU, KVM, and e x pan s i on cab les to re l i e ve exc es s tens i on on the conn ectors .
UL T RA MA T RIX E-SER IES MA NUA L 10 Site planni ng Organizing you r si te and plann ing t he p l ace m ent o f the computers, t he KVM stat i ons , and the U l t raMat rix sw i tches i s a key par t in the install a ti on and con f i gura ti on proce s s .
INS T A LL A T ION UL T RA MA T RIX E-SER IES MA NUA L 11 Swi tc h Installati on – S ingl e Un it The bas i c ins t all a ti on o f a sing l e U l tr aMat rix sw i tch i s a n eas y and s traightf orw ard proce dure . P er f or m the below steps f or al l co m puters that w ill be conne cted.
UL T RA MA T RIX E-SER IES MA NUA L 12 Per f or m the f o llow i ng i ns t allat ion steps f or ea ch co m pu te r that wi ll be conn ected to the U ltraMatr ix .
UL T RA MA T RIX E-SER IES MA NUA L 13 8. W hen all co m puters are conn ected an d ope rati ng prop erly, chan ge the “Ma xim um co m puters ” value fro m t he de f au lt v a l ue o f 64 to the correct nu m ber o f computers conne cted to the sing l e U nit.
UL T RA MA T RIX E-SER IES MA NUA L 14 Swi tc h Installati on – Multiple units – “BUS” topol ogy A “BUS” con fi gura ti on i s us uall y us ed whe n all the us ers are conne c ted to the KVM por ts on Un it #1.
UL T RA MA T RIX E-SER IES MA NUA L 15 To start, ident ify the f o ll ow ing pr ior t o i ns t allat i on: 1. W h i ch Ul traMatr ix w i ll be #1, #2, and s o on. 2. W h i ch co m puter w ill be #1, #2, and so on. 3. W h i ch co m puters do not us e a PC2 keyboa rd or a PS/ 2 mous e.
UL T RA MA T RIX E-SER IES MA NUA L 16 d. Select “Sys t e m ” and pres s [Enter]. e. Next, se l ect “Start i ng co m pu ter number” an d pres s [Enter]. An input bo x w ill display f or a ne w s tarti ng co m puter nu m b er. Enter the co r rect “Star ti ng co m puter” nu m ber f or this U nit (Se e pag e 15) an d press [Enter].
UL T RA MA T RIX E-SER IES MA NUA L 17 7. Apply pow er to the ne xt uni t to bus i n, then con nect an ex pans i on cable (IN TH I S ORDER ); (Low er and upper ex pans i on cards on the 4 x E m ode l) From: Un it #2’s “O UT” expans i on card connector To: Unit #1’ s “IN” expans i on card con nector.
UL T RA MA T RIX E-SER IES MA NUA L 18 15. S w i tch t he K V M stat i on to CPU port # “x” (s t arting w i th x=1) by press i ng and releas ing the l e f t contro l [Ctr l ] ke y and w i thin 2 s econ ds, ty pe in 1 (or the CPU port # being co nfi gured) and press [Enter].
UL T RA MA T RIX E-SER IES MA NUA L 19 Swi tc h Installati on – Multiple units – “RIN G ” to pol ogy A “RING” con fi gurat i on i s us ually us ed w hen t he use rs are conne cted to different UltraMatr ix sw i tches and ne ed access to all co m puters .
UL T RA MA T RIX E-SER IES MA NUA L 20 To begin se t ting up you r sys tem in a “RING” con fi gurat ion , per f orm s teps 1 – 13 as outli ned in se t ting up a “BUS” con f i gura ti on.
UL T RA MA T RIX E-SER IES MA NUA L 21 9. Verify that the keyboard , video, and m ous e on the conn ected computer f un ction pro per l y be f ore pro ceed ing. 10. Switch t he K VM s tation to the ne xt se que ntial CPU port as explained i n step 6 an d per f orm s t eps 7 – 9 f or this co m puter and f or t he re m a ining co m puters .
UL T RA MA T RIX E-SER IES MA NUA L 22 Swi tc h Installati on – Multiple units – “S pli t-B US” topol ogy A “Sp lit Bus ” con f iguration i s us uall y us ed w hen the users are conn ected to the firs t and l as t Ultra Matr ix sw it ch and ne ed access to all con nected CPU s .
UL T RA MA T RIX E-SER IES MA NUA L 23 e. Next, se l ect “Start i ng co m pu ter number” an d pres s [Enter]. An input bo x w ill display f or a ne w s tarti ng co m puter nu m b er. Enter the co r rect “Star ti ng co m puter” nu m ber f or this U nit (Se e pag e 15) an d press [Enter].
UL T RA MA T RIX E-SER IES MA NUA L 24 8. Verify on the s tatus scre en that the next b lock o f sys tem CPU ports fro m Un it #2 is recogn ized. If Uni t #2 i s a 16 -port sw it ch, co m puters 17-2 0, 21-24, 25-2 8, and 29 -32 w i ll be h i ghl ighted.
UL T RA MA T RIX E-SER IES MA NUA L 25 16. Pre -con f i gure the CPU por t, i f neede d, as outlined in s t eps 4a-f on pag e 12 if the co m pu ter being conne c ted doe s not use a PC2 type keyboa rd or P S/2 mous e ( de f aults ). Pr e-con fi gure the CPU port be f ore connect i ng the co m pu t er.
CONFIGUR A T ION ME NUS UL T RA MA T RIX E-SER IES MA NUA L 26 M e nu structure UltraMatr i x Menu Struc ture S y s t em settin gs Com puter name KVM nam e User name Configure pass word Key b oard Res.
UL T RA MA T RIX E-SER IES MA NUA L 27 Main Men u Use up/dow n arrow keys t o choo s e s electi on t hen press the Enter key or t he Es cape key to e x it Configure pas sw ord,box nu m ber,keyboard s se tti ngs , appe aran ce Fi gure 7 . Ma i n con f i gura tion m enu Sa ve th e c h a nges made to any m e nu.
UL T RA MA T RIX E-SER IES MA NUA L 28 Configure System menu Con fi gure s ystem Sys tem settings Con fi gure pa s sw or d *** *** ** Starting co m puter nu m ber 1 Maximum co m puters 64 Keybo ard s .
UL T RA MA T RIX E-SER IES MA NUA L 29 Starting com p uter number (De f au l t: 1) The “Start i ng co m puter nu m be r” de f ines to the s ys tem , the fi rs t CPU port nu m ber for a pa rticu l ar UltraMa t rix sw it ch that i s co nfi gure d in an expande d topology.
UL T RA MA T RIX E-SER IES MA NUA L 30 Sun keyboar d la nguage (D e f au lt: U S) Determines the res pons e t o a Sun co m puter’s que ry f or the keyboa rd langua ge type us ed. T o chan ge the Sun keyboard l ang uag e type, s elect it and pre s s [Enter] .
UL T RA MA T RIX E-SER IES MA NUA L 31 Scre en save r time (secon ds) (De f ault: 1800 s econds ) Determines the period of keyboa rd or m ous e i nact iv ity bef ore ac tiv a ting the s creen sav er. To change the scre en s av er time, s elect it fro m the m enu an d pres s [Enter].
UL T RA MA T RIX E-SER IES MA NUA L 32 Configure Com pu ter me nu Con fi gure co m puter Computer name Keyboa rd Mous e 1 Computer 1 PC2 PS/2 2 Computer 2 PC2 PS/2 3 Computer 3 PC2 PS/2 4 Computer 4 P.
UL T RA MA T RIX E-SER IES MA NUA L 33 Key bo ard (De f au lt: PC m ode 2) To chang e the keyboa rd type f or a s el ected co m pu t er o r con f i gure the CPU port f or a s eria l de v ice, use the up/dow n arrow ke ys to se lect the computer w hose keyb oard needs changing.
UL T RA MA T RIX E-SER IES MA NUA L 34 Configure KVM menu Con fi gure KV M ID BUS KVM na m e Res oluti on Start Us er 1 1 KVM s t at ion 1 640x480@60 0 Us er 1 2 2 KVM s t at ion 2 640x480@60 0 Us er .
UL T RA MA T RIX E-SER IES MA NUA L 35 Res olu tio n (De f au lt: 640 x 480@60Hz) Selects the res ol ut ion and s can rate of the on-s creen di s play wh en no attached co m puter v ideo i s pres ent. If a co m pu ter vi de o i s s ho w n, the detected vi deo reso luti on from the con nected co m puter i s us ed.
UL T RA MA T RIX E-SER IES MA NUA L 36 The con fi gure us er, pro f il e, an d grou p f eatures pro v i de a f l e xi b le and reli ab l e se curity s et-up f or your s ystem .
UL T RA MA T RIX E-SER IES MA NUA L 37 and passw ord to gain acces s to t he KVM stat i on. To as sign or chan ge a us er pa s sword, s elect t he us er, then the pa s sw ord f ie ld and pres s [Enter]. An i npu t bo x w i ll dis play. Type in a pas sw ord for the se lected us er and press [Enter].
UL T RA MA T RIX E-SER IES MA NUA L 38 Configure Profile menu Con fi gure Pro fil e Name Acces s Mode Share Scan Lo gou t Pro f il 1 Grou p 1 Sha re 2 5 24 0 Pro f il 2 Grou p 2 Sha re 2 5 24 0 Pro f .
UL T RA MA T RIX E-SER IES MA NUA L 39 Mod e (De f ault: Share ) As s ign s 1 of 4 m odes to a pro fil e. To chan ge t he mode, se lect the profile to cha nge the mode, then s el ect the m ode to cha nge and press [Enter]. A s election bo x wi ll dis play.
UL T RA MA T RIX E-SER IES MA NUA L 40 Logout (De f au lt: 240 mi nutes ) This s etti ng d i sco nne cts and l ogs out a use r aft er the s et period o f no keybo ard or m ou s e activ ity . To chan ge the l ogout v a l ue , select the profile, then the logo ut time t o chan ge an d press [ Enter ].
UL T RA MA T RIX E-SER IES MA NUA L 41 Configure Group me nu Con fi gure G roup Co m puter Group 1 1 Co m puter 1 + + + + + + + + + + + + + + + + + 2 Co m puter 2 + + + + + + + + + + + + + + + + + 3 C.
UL T RA MA T RIX E-SER IES MA NUA L 42 Syste m Status dis p lay Sys tem St atus Computers Pow er Pos Ver KVM CPU Us er Status 1-4 1 21C PC 1 Us er 1 Share mode 5-8 2 21C PC 2 Us er 2 Share mode 9-12 3.
UL T RA MA T RIX E-SER IES MA NUA L 43 Pos (Posit ion) Disp lays the s lot w here a CPU card i n the sys tem is i ns t alled f or a given s w i t ch. Slo t 1 is the bot t o m CPU card; s lot 2 is the top CPU card f or t he 2 xE model, s l o t 4 is the top CPU card for the 4 xE model.
UL T RA MA T RIX E-SER IES MA NUA L 44 Save menu Ultr aMatri x version MX21C Ros e Electr oni c s Copy r igh t 19 90-20 02 Mai n Menu Configure Sys tem Computer KVM Us er Pro f ile Group Lan gua ge St.
OPERAT ION UL T RA MA T RIX E-SER IES MA NUA L 45 User operati ng instructi ons The f ollowi ng instruct ions apply to all UltraMa trix switc hes. This s ecti on e x p lai ns the opera ting f unc ti o.
UL T RA MA T RIX E-SER IES MA NUA L 46 Keybo ard comman ds (continued) Command Key Sequ e n ce Des cription Send Null Byte [Ctrl] N Send s a null byte to the CPU’s PS/2 mous e port.
UL T RA MA T RIX E-SER IES MA NUA L 47 To acces s the “Computer se l ect” me nu, pres s and releas e the l e f t [Ctrl] key, t hen pres s the [Esc] key .
UL T RA MA T RIX E-SER IES MA NUA L 48 Fi gure 18 . Co nne cti on success f ul mes s age Fi gure 19 . Co nne cti on f a i l ed m es sag e Fi gure 20 . D i s conn ect m ess age See App end ix H.
SERIAL PORT UL T RA MA T RIX E-SER IES MA NUA L 49 Se rial port usage (RS2 32 ) The f ollow ing proced ure f or es t ablishing a conn ection fr om your s tanda lone com puter or Notebook co m puter to the Ul tra Matrix sw it ch’s s erial port us es W i ndo w s Hype rTermi nal ™.
UL T RA MA T RIX E-SER IES MA NUA L 50 Click “OK” w hen all v a l ues ha v e been entered . The Hy perTer m i na l dialog bo x w ill d i sp lay and i n f or m ation can be e xchang ed w i th t he UltraMatrix s witch prope rl y .
UL T RA MA T RIX E-SER IES MA NUA L 51 Serial men u options Option 3, 4 and 5 are not a v a ilabl e w hen using a displa y ter minal. Option 1. Cha ng e Starti ng Com puter (From car d #1 on ly) Select th i s option to chang e the start i ng co m puter nu m ber.
UL T RA MA T RIX E-SER IES MA NUA L 52 It is reco mm ended that th i s proce dure be don e on UltraMa trix #1, RS23 2 port #1. (Low er ri ght RJ12 con nector) To load a flash upgra de file, type 3 i n the Enter choi ce fi eld o f the s eri al options m enu.
UL T RA MA T RIX E-SER IES MA NUA L 53 Option 4. Se nd th i s Unit’s Main Pr o gram t o ot her Units. Option 5. Se nd th i s Unit’s Kernel t o ot her Units. The m a i n progra m or kerne l progra m upda tes (Option 3 ) only ha v e t o be do ne on one po rt.
UL T RA MA T RIX E-SER IES MA NUA L 54 Selecting opt i on 6 res t ores t he CPU card to its or i gi na l factory configurat i on. The f o llow ing mess age appea r s : W hen t he f a ctory de f aults .
UL T RA MA T RIX E-SER IES MA NUA L 55 Swit c h ing using t he serial port Fro m any R S232 port on any s w i tch, you can s witch any KVM s t ation in the s ys tem t o any co m puter . Con nect a se rial cab l e t o the RS23 2 port on an y Ul tra Matr ix and t o the COM po r t on the stan dal one com puter .
SERIAL DEVICE SUPPORT UL T RA MA T RIX E-SER IES MA NUA L 56 Se rial device support The s erial feature is a v a ilable on the mu lti-platfor m m o dels only w it h an OSD (on-s creen -disp lay) ch i ps re v i s ion o f O 4 . 2 or grea ter, firmw are prog ram MX P21C or grea t er and kern el MX K20 or grea t er.
UL T RA MA T RIX E-SER IES MA NUA L 57 Con fi gure Co m puter Computer name Keybo ard Mou s e 1 Computer 1 PC 2 PS/2 2 Computer 2 Serial 96 00,N,8,1 3 Computer 3 PC2 PS/2 4 Computer 4 PC2 PS/2 5 Compu.
SERVICE UL T RA MA T RIX E-SER IES MA NUA L 58 Se rvi c e Inf or m ation Maintenance and Re pai r This Unit doe s not contain any interna l us er-se rv i ceab le parts . I n the e v ent a Unit need s repair or maintena nce, you m us t fi r s t obtai n a Return Authorizat i on (RA) nu m ber from Ros e El ectron ics or an autho rized repair cen ter.
SA F ET Y UL T RA MA T RIX E-SER IES MA NUA L 59 Sa fety This UltraMatr ix sw i tch has been tested f or con f or manc e to s af e t y regu lati ons and req uire m ents , and has been certified for in ternationa l us e. Lik e a l l electron ic equip m ent, the UltraMat rix sw i tch sho ul d be us ed w it h care.
UL T RA MA T RIX E-SER IES MA NUA L 60 Safety and EMC Regulatory Statements Saf e t y In f or m a ti on Docu m entat ion re f ere nce symbo l. If the product is m arked with this symbol, re fer to the prod uct docu m entat ion to ge t m o re in f or m ation abou t the prod uct.
UL T RA MA T RIX E-SER IES MA NUA L 61 Safety and EMC Regulatory Statements In f or m ations concerna nt l a sé curité Sy m bole de ré f ére nce à l a docu m entation. S i le produ it es t m arqué de ce symbo l e, repo rtez - v ous à la docu m entat ion du prod uit a f i n d’o btenir des informations plus détail lées .
T RO UBLESHOO T ING UL T RA MA T RIX E-SER IES MA NUA L 62 T roublesh ooti ng Computer does not boot , key boar d or m o use error receive d CPU cable i s loos e. Re-s eat cable and h it F 1 to cont inu e or reboo t computer. W ron g cable plugge d in.
UL T RA MA T RIX E-SER IES MA NUA L 63 Mou se does not m o ve The UltraMatr ix t urned o f f a f ter or not attache d w hen computer boo ted or app l icat i on beg an us i ng m ous e. Exit and re-e nter app li cation us i ng m ous e or iss ue reset comm and .
A PPEND ICES UL T RA MA T RIX E-SER IES MA NUA L 64 A p pend ix A . I nitia l fact ory default sett ings Function Setting Defa ul t val ue Sys tem Passw ord Non e Starting Co m puter Nu m ber 1 Maximu.
UL T RA MA T RIX E-SER IES MA NUA L 65 A p pend ix B. General specif i cations Speci fi cation UM-2xE (4/8/16 CPU Por ts) UM-4xE (4/8/16 CPU Por ts) Dimens i ons 16.7 x 4.85 x 1.75 i n. 42.4 x 12.3 x 4.4 c m . 16.7 x 4.85 x 3.50 in. 42.4 x 12.3 x 8.9 c m .
UL T RA MA T RIX E-SER IES MA NUA L 66 A p pend ix C. Parts and cab l es KVM Cab les Part number Des cription CAB–CX 060 6Mnnn Coa x – VGA /PS2 Kbd/Mous e CAB– W X06 06Mn nn Standard – VG A/PS.
UL T RA MA T RIX E-SER IES MA NUA L 67 A p pend ix D. Status Co nn ect / Fail ure Reas on S um mar y Rea son Des cription A ctio n Can ’t F ind Computer Una ble to co mmunicate to the co m pu t er that’s being con nected to.
UL T RA MA T RIX E-SER IES MA NUA L 68 A p pend ix E. Disco n nect Status Re asons Rea son Des cription A ction No Re s pons e Disco nne ct comm un i cat ion error . Cycle pow er on the Unit w here the CPU being conn ected is attached . Private Mode Cance l Us er di sco nnected fro m computer beca use an other us er has connected i n Private Mode .
UL T RA MA T RIX E-SER IES MA NUA L 69 A p pend ix F. KVM p lacem ent / conf l icts In an e x pande d sys tem with multip l e U lt raMat rix s w i t ches , no us er conflicts w i ll occur pro v ided the KVM s t ations are on diff erent KV M ports .
UL T RA MA T RIX E-SER IES MA NUA L 70 A p pend ix G. Passw o rd j umper If the con fi gurat ion pas sword is e v er f org otten, t he U ltra Matrix sw it ch has a special “Pas sw ord” rese t jumper on the CPU card . Thi s ju m per is labeled JP3 1 on a l l m odels .
UL T RA MA T RIX E-SER IES MA NUA L 71 A p pend ix H. Diag n ostic check / err or mess ages The pow er on diagno sti c scre en that appe ars whe n the UltraMatr ix sw i tch is fi rst t urned on, checks the sw it ch and pro v id es the information s how n on the s creen.
UL T RA MA T RIX E-SER IES MA NUA L 72 Con fi gurat i on Rep orts the res ult s of checks um ca lculations of configurat i on me m ory . Any res ul ts other t han GOOD ter mi nates t he diagno sti c se que nce, indicating a hardw are f ailure.
UL T RA MA T RIX E-SER IES MA NUA L 73 Ker nel ha lt error mess ag es Message Descrip t i on BAD Addres s = nn Kernel memor y is corrupt, ha rdw are f ailure. Res etti ng to f a ct ory defaults A me m ory error is detected du r ing a read fro m con fi gura tion m e m or y.
UL T RA MA T RIX E-SER IES MA NUA L 74 A p pend ix I. Video d istance ta bl e The limitat i on on dri v ing d i s tance is us uall y du e to the q uality of the v ideo . The table be l ow s hows the dis tances , res ol uti on and quality o f v ideo that can be e x pected.
UL T RA MA T RIX E-SER IES MA NUA L 75 A p pend ix J. Rack mount The optiona l rack m ount kit i nclude s the follow i ng ite m s: Tw o black anodized m ount i ng bra cke t s .
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107 07 Stancl iff Roa d Pho ne: (281 ) 933- 767 3 Hou s ton, T exas 77 099 WW W. RO SE.C OM Manu al produced by Ji m Poor m an.
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Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Rose electronics ULTRAMATRIX 4xE . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
