Gebruiksaanwijzing /service van het product Galaxy Young van de fabrikant Samsung
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ww w .samsung.c om User Manual GT-S6310.
2 About this manual This device pr ovides high qualit y mobile communication and en ter tainment using Samsung ’ s high standards and technolog ical exper tise. This user manual is specially designed t o detail the device ’ s functions and features .
About this manual 3 • Default applications that come with the device ar e subjec t to updates and ma y no longer be suppor ted without prior notice . If you have questions about an applica tion provided with the device , contact a Samsung Ser vice Centre .
About this manual 4 T rademarks • SAMSUNG and the SAMSUNG logo ar e regist ered trademarks of Samsung Electronics. • The Andr oid logo , G oogle ™ , Google Maps ™ , Google Mail ™ , Y ouT ube ™ , Google Play ™ Stor e, and Google T alk ™ are trademarks of Google , Inc.
5 T able of C onten ts Getting star ted 7 Device lay out 8 Buttons 9 P ack age contents 10 Installing the SIM or USIM card and battery 13 Charging the ba tter y 15 Inser ting a memor y card 17 T ur ni.
T able of Con tents 6 Settings 82 About Settings 82 Wi-F i 83 Bluetooth 83 Data usage 84 More settings 85 Home screen mode 85 Blocking mode 85 Sound 86 Display 86 Storage 87 Battery 87 Application man.
7 Getting star ted Devic e lay out Back button Earpiece Pr oximity sensor Menu button Multipurpose jack Microphone P ower button T ouch screen Home button Rear camera Main antenna Headset jack V olume.
Getting star ted 8 • Do not cov er the antenna ar ea with your hands or other objects. This may cause connectivity problems or drain the battery . • Do not use a screen prot ec tor . This causes sensor malfunctions. • Do not allow water t o contac t the touch scr een.
Getting star ted 9 P ack age c ont ents Check the product box f or the following items: • Device • Battery • Quick star t guide Use only Samsung-appro ved software. P irated or illegal software may cause damage or malfunctions, which are not co ver ed by the warranty .
Getting star ted 10 Installing the SIM or USIM card and batt er y Inser t the SIM or USIM card provided b y the mobile telephone ser vice provider , and the included battery . 1 Remove the back c over . • Be careful not to damage y our finger nails when you r emove the back cov er .
Getting star ted 11 • Do not remov e the protective tape cov ering the antenna, as this can damage the antenna. • Do not inser t a memor y card into the SIM car d slot. I f a memor y card happens t o be lodged in the SIM card slot, take the devic e to a Samsung Ser vice Centr e to remov e the memor y card.
Getting star ted 12 Removing the SIM or USIM car d and battery 1 Remove the back c over . 2 Pull out the ba tter y . 3 Pull out the SIM or USIM car d..
Getting star ted 13 Char ging the ba tter y Charge the batt er y befor e using it for the first time . Use the charger to charge the batt er y . A computer can be also used t o charge the device b y connecting them via the USB cable. Use only Samsung-appro ved chargers , batteries, and cables.
Getting star ted 14 • The device can be used while it is char ging , but it may take longer to fully char ge the battery . • If the device receiv es an unstable power supply while charging , the touch screen may not function. If this happens, unplug the charger from the devic e.
Getting star ted 15 Reducing the batter y c onsumption Y our device provides options that help y ou save ba tter y pow er . By customising these options and deactivating featur es in the background, y ou can use the device longer between charges: • When you ar e not using the device, switch to sleep mode b y pressing the P ower butt on.
Getting star ted 16 1 Remove the back c over . 2 Inser t a memor y card with the gold- colour ed contacts facing downw ards . 3 Replace the back cov er . Removing the memor y card Befor e removing the memory card, first unmount it f or safe remo val. On the Home scr een, tap → Settings → Stor age → Unmount SD card .
Getting star ted 17 F ormatting the memor y card A memor y card f or matted on a c omputer may not be c ompatible with the device . F ormat the memor y card on the device . On the Home screen, tap → Settings → Stor age → F ormat SD card → F ormat SD card → Erase ev er ything .
Getting star ted 18 Holding the devic e Do not cov er the antenna ar ea with your hands or other objects. This may cause connectivity problems or drain the ba tter y . L ock ing and unlock ing the devic e When not in use, lock the devic e to prevent un wanted operation.
19 Basics Indicator ic ons The icons displa yed at the t op of the screen pr ovide inf ormation about the status of the device . The icons list ed in the table below are most c ommon.
Basics 20 Icon Meaning Error occurr ed or caution required Battery power level U sing the touch scr een Use only fingers to use the t ouch screen. • Do not allow the touch scr een to come int o contact with other electr ical devices . Electrostatic discharges can cause the touch scr een to malfunc tion.
Basics 21 Dragging T o mov e an icon, thumbnail, or preview t o a new location, tap and hold it and drag it to the target position. Double -tapping Double -tap on a webpage, map , or image to zoom in a part.
Basics 22 F licking Flick left or right on the Home screen or the A pplications screen t o see another panel. F lick up or down to scr oll through a webpage or a list, such as contacts. Pinching Spread two fingers apart on a webpage, map , or image to zoom in a part.
Basics 23 C ontrol motions Simple motions allow easy contr ol of the device. Befor e using motions, make sur e the motion featur e is ac tivated . On the Home screen, tap → Settings → Motion , and then drag the Motion switch to the right. Exc essive shaking or impac t to the device ma y result in unintended inputs.
Basics 24 Picking up When you pick up the devic e after it has been idle for some time or when the scr een has turned off , it vibrates if you ha ve missed calls or new messages. T urning o ver T ur n ov er the device to mut e ringtone, pause media pla yback, or mute the FM radio (when using the speaker).
Basics 25 Shaking • Shake the device to sear ch for Bluetooth devices . • Shake the device to updat e the list of emails or information from Y ahoo News, Y ahoo F inance, or Ac cuWea ther .
Basics 26 • Sync : Activate or deactivate aut o-syncing of applications. The av ailable options may vary depending on the region or ser vice pro vider . Home screen The Home screen is the starting point to access all of the devic e ’ s featur es.
Basics 27 Rearranging panels Adding a ne w panel T ap → Edit page → . Moving a panel T ap → Edit page , tap and hold a panel preview , and then drag it to a new location. Removing a panel T ap → Edit page , tap and hold a panel preview , and then drag it to the rubbish bin at the bottom of the screen.
Basics 28 Opening from r ecently-used applica tions Pr ess and hold the Home button to open the list of recen tly-used applications. Selec t an application icon t o open. Closing an application Close applications not in use to sa ve battery power and maintain devic e per formance .
Basics 29 Rearranging panels Pinch on the scr een, tap and hold a panel preview , and then drag it to a new location. Installing applications Use application stor es, such as Samsung Apps , to download and install applications . Uninstalling applications T ap → Uninstall , and then select an application to uninstall it.
Basics 30 Ent ering te x t Use the Samsung keyboard or the v oice input feature t o enter text. T ext entr y is not suppor ted in some languages . T o ent er text, you must change the input language to one of the suppor ted languages .
Basics 31 Handwriting T ap and hold , tap , and then writ e a word with a finger . Suggested w ords appear as characters are ent ered. Select a suggested wor d. Entering t ex t by v oice Activate the v oice input feature and then speak in to the microphone .
Basics 32 C onnec ting to a W i-F i net w ork Connect the device to a Wi-F i net work to use the Internet or shar e media files with other devices. (p . 82) T urning W i-F i on and off Open the notifications panel, and then tap Wi - Fi to turn it on or off .
Basics 33 Setting up acc ounts Google applications, such as Play St ore , requir e a Google account, and Samsung Apps requir es a Samsung account. C reate Google and Samsung acc ounts to ha ve the best experience with the device .
Basics 34 C onnec ting with S amsung Kies Samsung Kies is a computer application that manages media libraries , contacts, and calendars, and syncs them with Samsung devices . D ownload the lat est S amsung Kies from the Samsung website . 1 Connect the device to the comput er using the USB cable.
Basics 35 Securing the device Pr event others from using or acc essing personal data and information stored in the devic e by using the security features . The device requir es an unlock code whenever unlocking it. Setting a pattern On the Applications screen, tap Settings → Lock scr een → Screen lock → P attern .
Basics 36 Unlock ing the devic e T ur n on the screen b y pressing the P ower butt on or the Home button, and enter the unlock code . If the unlock code is forgott en, take the device to a Samsung Ser vice Centre t o reset it. Upgr ading the device The device can be upg raded to the lat est soft ware .
37 C ommunication Phone Use this application to make or answ er a call. T ap Phone on the Applications screen. Mak ing calls Mak ing a call Use one of the f ollowing methods: • Keypad : Enter the number using the keypad , and then tap . • Logs : Make a call from the history of incoming and outgoing calls and messages.
Communication 38 F inding contacts Enter a name , phone number , or email address to find a c ontact in the contacts list. As characters are ent ered, pr edic ted contacts appear . Selec t one to place a call to it . Mak ing an interna tional call T ap and hold 0 until the + sig n appears.
Communication 39 Adding c ontac ts T o add a phone number to the c ontac ts list from the keypad , enter the number and tap Add to C ontac ts . V iewing call logs T ap Logs to view the history of incoming and outgoing calls. T o filter a call log , tap → V iew by , and then select an option.
Communication 40 Rejec ting a call When a call comes in, drag outside the circle , or press and hold the headset button. T o send a message when r ejecting an incoming call, tap Rejec t call with message . T o create the rejection message, tap → Call settings → Set reject messages .
Communication 41 C ontac ts Use this application to manage c ontac ts, including phone numbers , email addresses , and others. T ap Con tacts on the Applications screen. Managing con tac ts Crea ting a contac t T ap and enter con tact information. • : Add an image .
Communication 42 Once a contact is selected, take one of the f ollowing actions: • : Add t o favourite c ontac ts. • : Make a voice call . • : Compose a message . • : Compose an email . Impor ting and expor ting contacts Syncing with Google C ontac ts T ap → Merge with Google .
Communication 43 F av ourite con tac ts T ap , and then take one of the follo wing actions: • Search : Search for c ontac ts. • Add t o F av ourites : Add c ontacts to favourites . • Remov e from F avourites : Remove c ontacts from favourit es.
Communication 44 Messaging Use this application to send t ex t messages (SMS) or multimedia messages (MMS). T ap Messaging on the Applications screen. Y ou may incur additional charges for sending or r eceiving messages while you are outside your home service area.
Communication 45 Email Use this application to send or view email messages . T ap Email on the Applications screen. Setting up email accoun ts Set up an email account when opening Email for the first time .
Communication 46 Reading messages Selec t an email accoun t to use , and new messages are retriev ed. T o manually retriev e new messages, tap . T ap a message to r ead. Open attachments. Reply to the message. Add this email addr ess to the contacts list.
Communication 47 Sending messages In any mailbox, tap , enter recipien ts, a subject, and a message, and then tap . T ap → Attach picture to attach images . T ap → Attach video to attach videos . T ap → Add C c/Bcc to add more r ecipients. T ap → Save dr af t to sav e the message for later deliv er y .
Communication 48 T alk Use this application to cha t with others via Google T alk. T ap T alk on the Applications screen. This application ma y not be available depending on the r egion or ser vice pr ovider . Public pr ofile T ap the accoun t ID at the top of the friends list to change the a vailability status, image , or status message.
Communication 49 Google+ Use this application to sta y connec ted with people via Google ’ s social network ser vice. T ap Google+ on the Applications screen.
50 W eb & net w ork Internet Use this application to br owse the Internet. T ap Internet on the Applications screen. V iewing webpages T ap the address field , enter the web address , and then tap Go . T ap to share , save , or print the current w ebpage while viewing a webpage .
W eb & network 51 Histor y T ap → Histor y to open a webpage fr om the list of recently-visit ed webpages. T o clear the histor y , tap → Clear history . T ap → Histor y → Most visited to open a webpage fr om the list of most visited webpages.
W eb & network 52 Searching the w eb by voic e T ap the address field , tap , speak a keyword , and then selec t one of the suggested keywords that appear . Syncing with other de vices Sync open tabs and bookmarks to use with Chrome on another device , when you ar e logged in with the same Google account.
W eb & network 53 P airing with other Bluetooth devices On the Applications screen, tap Settings → Bluetooth → Scan , and detected devices are listed. Select the device you wan t to pair with, and then acc ept the auto- generated passkey on both devices to c onfirm.
54 Media Music Pla yer Use this application to list en to music. T ap Music Play er on the Applications screen. • Some file formats are not supported depending on the device ’ s soft war e version. • Some files may not play pr operly depending on the encoding used.
Media 55 Crea ting playlists Make an own selection of songs. T ap Playlists , and then tap → Crea te playlist . Enter a title and tap OK . T ap Add music , select songs to include, and then tap Done . T o add the curren tly-playing song to a pla ylist, tap → Add t o playlist .
Media 56 T ak ing photos T ak ing a photo T ap the image on the preview scr een where the camera should focus . When the subject is in focus , the focus frame turns green. T ap to take the photo . Indicates which storage is in use. Switch between still and video mode.
Media 57 • Candlelight : Use this setting f or images of bright light against a dark background . • F irework : Use this setting f or high- contr ast scenes. • Backlight : Use this setting f or subjects with br ight lights behind them. • Night : Use this setting f or images taken in darker conditions.
Media 58 T ak ing videos T ak ing a video Slide the still-video switch to the video ic on, and then tap to take a video . T o stop recor ding, tap . • Manual focus is not av ailable in video mode. • The zoom function may not be av ailable when recor ding at the highest resolution.
Media 59 T ap to change rec ording mode. • Normal : Use this mode f or normal quality . • Limit for MMS : Use this mode to lo wer quality for sending via messag ing. Zooming in and out Use one of the f ollowing methods: • Use the V olume button to zoom in or out .
Media 60 C onfiguring settings for Camer a T ap to configur e settings for Camera. Not all of the f ollowing options are available in both still camera and video camera modes . The av ailable options var y depending on the mode used. • Edit shor tcuts : Reorganise shor tcuts to fr equently-used options.
Media 61 • Metering : Selec t a metering method. This determines how light v alues are calculat ed. Cen tre -w eighted measures backgr ound light in the centre of the scene . Spot measures the light value at a specific location. Matrix av erages the entire sc ene.
Media 62 V iewing images Launching Galler y displays a vailable folders. When another application, such as Email , sav es an image, the do wnload folder is automa tically creat ed to contain the image . Likewise, capturing a screenshot automatically cr eates the Screenshots folder .
Media 63 • Rotate right : Rotate clockwise. • Crop : Resize the blue frame to cr op and save the image in it. • Set as : Set the image as a wallpaper or a contact image. • Buddy photo share : Send the image to a person whose face is tagged in the image .
Media 64 V ideo Pla yer Use this application to pla y video files. T ap V ideo Player on the Applications screen. • Some file formats are not supported depending on the device's software. • Some files may not play pr operly depending on how they are enc oded.
Media 65 Y ou T ube Use this application to w atch videos fr om the Y ou T ube website . T ap Y ou T ube on the Applications screen. This application ma y not be available depending on the r egion or ser vice pr ovider . W atching videos T ap , and then enter a keyword .
Media 66 F M R adio Listen to music and new s on the FM r adio . T o listen to the F M radio, y ou must connec t a headset, which ser ves as the radio an tenna. T ap FM Radio on the Applications screen. Listening to the F M radio Plug a headset into the devic e befor e launching the FM radio .
67 Applica tion & media stor es Pla y Stor e Use this application to pur chase and download applications and games that are able t o run on the device . T ap Play St ore on the Applications screen. This application ma y not be available depending on the r egion or ser vice pr ovider .
Application & media stor es 68 Samsung Apps Use this application to pur chase and download dedicated Samsung applications. F or more information, visit ww w .samsungapps.com . T ap Samsung Apps on the Applications screen. This application ma y not be available depending on the r egion or ser vice pr ovider .
69 Utilities Memo Use this application to r ecord impor tant inf ormation to sav e and view at a later date . T ap Memo on the Applications screen. C omposing memos T ap , enter a memo , and then tap S ave . T o change the backgr ound colour , tap → .
Utilities 70 S Planner Use this application to manage ev ents and tasks. T ap S Planner on the Applications screen. Crea ting events or tasks T ap , and then use one of the f ollowing methods: • Quick add : Creat e an event or task from a memo . This fea ture is av ailable only for English and Korean.
Utilities 71 Syncing with Google C alendar On the Applications screen, tap Settings → Google under Ac counts , select the G oogle account , and then tick Sync C alendar . T o manually sync f or updating, on the Applications screen, tap S Planner → → Sync .
Utilities 72 Clock Use this application to set alarms , check the time in any location in the world, measur e the duration of an ev ent, set a timer , or use as the desk clock.
Utilities 73 W orld Clock Crea ting clocks T ap Add city , and then enter a city name or select a cit y from the cities list. T o apply summer time , tap and hold a clock , and then tap DST settings . Deleting clocks T ap → Delete , select clocks, and then tap Delete .
Utilities 74 Calcula tor Use this application f or simple or complex calculations. T ap Calculat or on the Applications screen. Rotate the device t o landscape orientation to display the scien tific calculator . If Screen rotation is disabled, tap → Scientific calculator .
Utilities 75 V oic e R ec order Use this application to r ecord or play v oice memos. T ap V oice Recor der on the Applications screen. Recor ding voice memos T ap to star t rec ording . Speak into the microphone at the bottom of the devic e. T ap to pause recording .
Utilities 76 Managing v oice memos In the list of voice memos, tap and select one of the following: • Share via : Selec t voic e memos to send, and then select a sharing method. • Delete : Selec t voic e memos to delete . • Settings : Change the voice r ecorder settings.
Utilities 77 V oic e S earch Use this application to sear ch webpages by speaking. T ap V oice Search on the Applications screen. This application ma y not be available depending on the r egion or ser vice pr ovider . Speak a keyword or phrase when Speak now appears on the screen.
Utilities 78 Downloads Use this application to see wha t files are downloaded thr ough the applications. T ap Downloads on the Applications screen. This application ma y not be available depending on the r egion or ser vice pr ovider .
79 T r av el & local Maps Use this application to pinpoin t the location of the device , search f or places, or get directions. T ap Maps on the Applications screen. This application ma y not be available depending on the r egion or ser vice pr ovider .
T ravel & local 80 Getting directions for a destination 1 T ap . 2 T ap , and then selec t a method to enter starting and ending locations: • My current location : Use current loca tion for starting location. • Con tacts : Selec t from the c ontacts list.
T ravel & local 81 Na vigation Use this application to sear ch for a route t o a destination. T ap Navigation on the Applications screen. • Navigation maps , your current location, and other naviga tional data may diff er from actual location information.
82 Settings About Settings Use this application to c onfigure the device, set application options , and add accounts. T ap Settings on the Applications screen. Wi - Fi Activate the Wi-F i featur e to connect to a Wi-F i network and access the Internet or other network devices.
Settings 83 W i-F i D irect Wi-F i Direct connects two devices directly via a Wi-F i network without requiring an access point. On the Settings screen, tap Wi - Fi → W i-Fi Direct . Bluetooth Activate the Bluet ooth featur e to exchange inf or mation ov er shor t distances.
Settings 84 More settings Cust omise settings to contr ol connec tions with other devices or networks. F light mode This disables all wireless functions on your devic e. Y ou can use only non-network services. Mobile networks • Mobile data : Use to allo w packet switching data networks f or network ser vices.
Settings 85 Home screen mode Selec t a Home screen mode (basic or easy). Block ing mode Selec t which notifications will be blocked or set to allo w notifications for calls from specified contacts in block ing mode. Sound Change settings for various sounds on the devic e.
Settings 86 Display Change the settings for the displa y . • W allpaper : – Home screen : Selec t a backgr ound image for the Home scr een. – Lock scr een : Selec t a backgr ound image for the locked scr een. – Home and lock screens : Selec t a backgr ound image for the Home scr een and the locked screen.
Settings 87 Bat ter y View the amoun t of battery power consumed by y our device. Applica tion manager View and manage the applica tions on your device . L ocation ser vices Change settings for GPS functionality . • Use wir eless networks : Set to use Wi-F i and/or mobile networks for finding the curren t location.
Settings 88 – W eather : Set to show wea ther information on the locked scr een. – Help text : Set to show the help text on the locked screen. • Owner information : Enter y our information that is sho wn on the locked screen. Securit y Change settings for securing the device and the SIM or USIM car d.
Settings 89 • Remote contr ols : Set to allow contr ol of your lost or stolen device r emotely via the Internet. T o use this f eature, y ou must sign in to y our S amsung accoun t. – Ac count registr ation : Add or view y our S amsung accoun t.
Settings 90 Language and input Change the settings for t ext input. Language Selec t a display language f or all menus and applications. Default Selec t a default keyboard type f or text input. Google voic e t yping T o change the v oice input settings, tap .
Settings 91 • Handwriting : Activate handwriting mode and customise settings f or handwriting mode, such as recog nition time, pen thick ness, or pen c olour .
Settings 92 Backup and reset Change the settings for manag ing settings and data. • Back up my da ta : Set to back up settings and application data to the Google server .
Settings 93 Dat e and time Ac cess and alter the f ollowing settings to control ho w the device displays the time and date . If the batter y remains fully discharged or r emoved from the devic e, the time and dat e is reset. • Aut omatic date and time : Aut omatically update the time and dat e when moving across time zones .
Settings 94 • Ac cessibility shor tcut : Add a shortcut to Ac cessibility on the quick menu that appears when you pr ess and hold the P ower button. • T alkBack : Activate T alk back, which provides voic e feedback . • F ont size : Change the font siz e.
Settings 95 • Allow mock loca tions : Allow mock locations and service information to be sen t to a Loca tion Manager ser vice for testing . • Selec t debug app : Selec t applications to debug and pr event errors when you pause debugging .
Settings 96 • Show CPU usage : Set to list all active processes . • Pr ofile GPU rendering : Set to check the time of GPU rendering time . • Enable trac es : Set to capture trac es of application and system performance. • Do not keep activities : Set to end a running application when you launch a new application.
97 T r oubleshooting When y ou turn on your devic e or while you ar e using the device , it prompts y ou to enter one of the f ollowing codes: • P assword: When the device lock f eature is enabled, y ou must enter the password y ou set for the devic e.
T roubleshooting 98 Y our device fr eezes or has fatal errors If your device freez es or hangs, you may need t o close progr ams or reset the device t o regain functionalit y . If your device is fr ozen and unr esponsive , press and hold the P ower butt on for 8-10 seconds.
T roubleshooting 99 A udio quality is poor • Ensure that y ou are not block ing the device ’ s internal ant enna. • When you ar e in areas with weak signals or poor r eception, you may lose rec eption. M ov e to another area and try again.
T roubleshooting 100 Error messages appear when launching the camer a Y our S amsung device must ha ve sufficient a vailable memor y and battery power to opera te the camera application. If you r eceive err or messages when launching the camera, tr y the follo wing: • Charge the batt er y or replace it with a batt er y that is fully charged .
T roubleshooting 101 Another Bluetooth de vice is not locat ed • Ensure that the Bluet ooth wireless f eature is activated on your device . • Ensure that the Bluet ooth wireless f eature is activated on the device you wish t o connect to , if necessar y .
English (EU). 02/2013. Rev . 1.0 Some content ma y differ from your devic e depending on the region, ser vice pro vider , or soft war e version, and is subject to change without prior notice.
Een belangrijk punt na aankoop van elk apparaat Samsung Galaxy Young (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Samsung Galaxy Young heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Samsung Galaxy Young vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Samsung Galaxy Young leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Samsung Galaxy Young krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Samsung Galaxy Young bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Samsung Galaxy Young kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Samsung Galaxy Young . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
