Gebruiksaanwijzing /service van het product 1120E van de fabrikant Avaya
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Avaya 1120E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.01 Part Code: NN43112-10 3 Date: October 2010.
© 2010 Avaya Inc. Al l Rights Re served. Notic es While reas onable eff orts have bee n made to en sure that the informa tion in this do cument is complete an d accurate a t the time of printing, Avaya assumes no liab ility for any errors.
Revision history 3 Revision history October 2010 Standard 06.01. This document is up-issue d to support Unistim 5.0 and Avaya Communication Server Release 7.5. June 2010 Standard 05.02. This docume nt is up-issued to reflect changes in technical content for Call Log Optio ns.
Revision history 4 January 2009 Standard 02.04. This document is up-issued to support Communications Server 100 0 Release 5.5 for UNIStim 3.0. Added technica l content in the section Making a call u sing the Redial List. April 2008 Standard 02.03. This document is up-issued to support Communications Server 100 0 Release 5.
Contents 5 Contents About the Avaya 1120E IP Desk phone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 56 Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 57 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Adjusting the display screen contrast .
Contents 7 8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 88 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 3.
Contents 8 Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Recording a Calling Party Number . . . . . . . . . . . . . . . . .
Contents 9 Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Call Page Connect to make an announceme nt . . . . . 135 Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 136 Charging a call or charging a forced call .
Contents 10 Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Accessing External Server Applicati ons . . . . . . . . . . . . . 174 Flexible Feature Codes (FFC) .
About the Avaya 1120E IP Deskphone 11 About the Avaya 1120E IP Deskphone The Avaya 1120E IP Deskphone brings voice a nd data to the d esktop by connecting direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection.
About the Avaya 1120E IP Deskphone 12 Note: Some Avaya 1120E IP Deskphone phones are not configur ed to support soft key functionality. Consult your system administr ator.
About the Avaya 1120E IP Deskphone 13 • hearing aid compatibility • supports wideban d audio when the deskphone is equipped with a wideband-capa ble ha ndset. You must supply you r own wideband- capable handset. • supports wideban d audio when the deskphone is equipped with a wide-band capable headset.
About the Avaya 1120E IP Deskphone 14 Telephone controls This section describes the controls on the Avaya 1120E IP Deskphone . In some geographic reg ions, the Avaya 1120E IP Deskphone is offer ed with key caps that have English text l abels.
About the Avaya 1120E IP Deskphone 15 Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, a nd the Handsf ree feat ure. Press the top button to incr ease the volume, and press the b ottom butt on to decr ease volume .
About the Avaya 1120E IP Deskphone 16 Use the Navigation keys to scroll through menus and lists appearing on the LCD display scree n. The ou ter part of th is key cluster rocks for up, down, left, and right movement s. Use Up and Down to scroll up and down in lists, and the Left and Right keys to posit ion the cursor.
About the Avaya 1120E IP Deskphone 17 Use the Goodbye key to terminate an active call. When a message is wait ing, or there is an incoming call, the red Messa ge WaitingIncoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence fo r each alert is different.
About the Avaya 1120E IP Deskphone 18 Press the Message/Inbox k ey to access your voice mailbox. Note: This function is not availab le on all phones; consult your ad ministrato r.
About the Avaya 1120E IP Deskphone 19 Press the Services key to open the Services menu, and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Cont.
About the Avaya 1120E IP Deskphone 20 • Password Admin: — Station Control Password The Password Admin menu is not availa ble on all Avaya 1120E IP Deskphone sets. • Display Network Diagnostics Utilities Only your sy stem adminis trator or s ervice provider can us e Disp lay Netwo rk Diagnostics Utilities to perform Internet diagnostics.
About the Avaya 1120E IP Deskphone 21 Telephone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area pro vid es labe ls for the four self-labeled line/ programm able featur e key labels .
About the Avaya 1120E IP Deskphone 22 License Notification Notify your system administrator if your phone displays a message in a pop-up window about the lice nsing feature or evaluation per iod. License notification provides details to he lp diagnose why the features are disabled on the phon e.
About the Avaya 1120E IP Deskphone 23 You can also cancel the audio using the following me thods: • if listening on the speake r, pressing the Handsfree key • if listening on the handset, placing .
About the Avaya 1120E IP Deskphone 24 To change your passwo rd (SCPW): ( Services ) 1. Press the Services ke y. 2. Press the Up/Down navigation keys to scroll and highlight Password Admin . 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt.
About the Avaya 1120E IP Deskphone 25 Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode .
Entering and editing text 26 Entering and editing text You can enter and edit text on your Avaya 1120E IP Deskphone using the following methods: • “Entering text using the dialpad” on page 26 .
Entering and editing text 27 Editing text using the soft keys You can use soft keys to edit text when you u se features such as Personal Directory, Redial List, and Callers List. To edit an entry in your Personal Director y, press the Directory key, and select the desired entry from your Per s onal Directory.
Entering and editing text 28 Entering text usi ng the USB keybo ard You can use the USB keyboa rd, when con nected, to enter text in the tools and graphical applications. For number entry in phone ap plications (for example, when dialing), you can use the keyboa rd to enter digits (0–9 ), as well as * and #.
Connecting the components 29 Connecting the components Figure 4 shows connections on the Avaya 1120E IP Deskphone. Figure 4: Avaya 1120E IP Deskphone connections WARNING Ensure that the prot ective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.
Connecting t he components 30 Before you begin Connecting the components of the phone CAUTION Damage to Equipment Do not plug you r Avaya 1120E IP Deskphone into a regular phone jack. This resu lts in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your pho ne into a 10/100/ 1000BaseT Ether n et jac k.
Connecting the components 31 Figure 5: Release the Avaya 1120E IP Deskphone from the stand Use the following steps to connect the components of your ph one.
Connecting t he components 32 1. Remove t he stand co ver. Pull upwa rd on the center catc h as indicated in Figure 6 on pag e 32 , and remove the stand cover. The cable routing tracks are now accessible. Figure 6: Remove the stand cover 2. Connect the global power supply (o ptional).
Connecting the components 33 Ethernet, and an AC adapter is not requ ired. To use local AC power, the optional AC adapter can be ordered separately. Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet. 3. Install the handset.
Connecting t he components 34 Figure 7: Cable routing tr acks and mounting holes 8. Wall-mount your phone (o ptional). Your Avaya 1120E IP Deskphone can be mounted eit her by: (Metho d A ) usin g the .
Connecting the components 35 Method B: Attach the 15-cm (6-inch) CAT5 e cable, position the stand over the mounting rivets, and slide the phon e down the wall so that the rivets fit into the slot s on the stand, indicated in Figure 7 on page 34 (Method B).
Connecting t he components 36 In order to use your headset, you must configur e your deskphone to recognize the headset. For information on how to configure your deskphone to use the wideband headset, see “Cha nging 3.
Virtual Private Network 37 Virtual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as th e Internet, to provide you with secure access to the private network of your organization.
Virtual Private Network 38 • .bin files (for example: 0625C7C.bin) • Java Virtual M achine (JVM ) version 1. 2 or later m ust be insta lled on your PC. Check Start , Settings , Control Panel , Ja va to see if JVM is installed on your machine and the ve rsion of it.
Virtual Private Network 39 Figure 8: IP Deskphone connected to the modem Figure 9: IP Deskphone connected to the router.
Virtual Private Network 40 Figure 10: IP Deskphone connected to the wireless access point and modem Note: If your home network is not configured as described in th e above figures, contact your syst em administrato r for assistance. Note: You cannot connect multiple PCs di rectl y to the PC port on the IP Deskphone.
Virtual Private Network 41 Installing and configuring VPN Use the following procedure to install and configu r e VPN on your IP Deskphone. Note: Depe nding on th e version o f so ftware installed on your IP Deskphone you may need to upgrade the softwa r e on the IP Deskphone prior to configuring th e VPN feature.
Virtual Private Network 42 4. Select your language pr eference. The following languages ar e su pported: • Arabic • Chinese - simplified • Chinese - tr aditional • Czech •D a n i s h •D u .
Virtual Private Network 43 The Equipment Setup and VPN window appears, as sho wn in Figure 12. Figure 12: Equipment Setu p and VPN window 6. Verify that the mode m, IP Deskpho ne, and PC are connec ted properly. 7. Disconnect any VPN connection currently runnin g on your PC.
Virtual Private Network 44 Figure 13: Locate Data Files window 9. Click Browse to locate the provisioning files provided by your system administrato r if the wiz ard was not able to locate the files. 10. Click Next . The Prepare Phone for Configuration window appe ars as shown in Figure 14.
Virtual Private Network 45 Figure 14: Prep are Phone fo r Configuration window 11. Power o n your IP De skphone. Note: Depe nd in g on the curr en t so ftw are version on the IP Deskphone “Listening Mode” may not be detected. If your phone does not enter “Liste ning Mode”, follow the steps below.
Virtual Private Network 46 The Prepare Phone f or Co nfigu ratio n (Try again) windo w appea rs, as shown in Fi gure 15. Figure 15: Prepare Phone for Configuration (Try again) window a.
Virtual Private Network 47 Click No to proceed to a software upg rade . Follow the next steps to perform a software upgrade on your phone The Prepare Pho ne for Configuration wind ow appears as shown in Fi gure 16. Figure 16: Prep are Phone fo r Configuration window c.
Virtual Private Network 48 Server IP addr ess) window appears, as shown in Fig ure 17. OR If you are not able to navigate and edit the ad dress in Provision: or (TFTP IP:) in the Network Configuration me nu or you were not able to edit this field, click No .
Virtual Private Network 49 Note: To enter a dot (period) when entering an IP address using the IP Deskphone keypad, press the 1 key repe atedly or you can double- press the asterisk (*) key.
Virtual Private Network 50 15. When the Autodiscover Phone window appears, as shown in figure 19 , click Autodiscover Phone to discover co nnected IP Deskphones. Note: Click Stop to stop the search. The text “Searching for co nnected phones” displays wh ile the connected IP Deskph ones are loca ted.
Virtual Private Network 51 Figure 19: Autodiscover Phone window 16. Click Next . If more than one connected IP Deskphone was discovered, th e Autodiscover Phone (More than one phone was discover ed) window appears.
Virtual Private Network 52 Figure 20: Autod iscover Phone (more than o ne phone wa s discovered) w indow a. Obtain the MAC address of the IP Deskphone for which you are configuring th e VPN. The M AC address is printed on a label located on the back of the IP Deskphone.
Virtual Private Network 53 Figure 21: Configure phone window The progress bar displays the per cent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone c onfiguration complete is displayed, click Next .
Virtual Private Network 54 Figure 22: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator.
Virtual Private Network 55 a. Look for the following information on the IP Deskphone display: —D a t e —T i m e — Type of call server — Directory number b.
Configuring Telephone Options 56 Configuring Telephone Options Your Avaya 1120E IP Deskphone Services menu lists the following submenus: •T h e Telephone Options menu enables you or you r system administrator to configure pho ne preferences. The Telephone Options menu offers the optio ns shown in Figure 2 3 .
Configuring Telephone Options 57 Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 59 • “Adjusting the display screen .
Configuring Telephone Options 58 3. Press the Enter key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language… ).
Configuring Telephone Options 59 Adjusting the volume To adjust the volume, press the Services key, select Tele phone Options , and select Volume adjustment… To adjust the vo lume : 1.
Configuring Telephone Options 60 Adjusting the display screen contrast To adjust the LCD disp lay screen con trast, press the Services k ey, select Telephone Options , and se lect Contrast adjust ment .
Configuring Telephone Options 61 If the Lang uage settin g is passwor d-protec ted, you mu st enter a password (SCPW) to change the langu ag e. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password mor e than thr ee time s, th e passw ord function a lity is locked.
Configuring Telephone Options 62 To select a date and time format: Accessing dis play diagnostics The Display diagnostics option tests th e IP Deskphone display screen and indicator lights. To access display diagnostics, pr ess the Services key, select Telephone Opt i ons , and select Display diagnostics .
Configuring Telephone Options 63 dialpad. To choose a local dial pad tone, press the Services key, select Telephone Options , and se lect Local DialPad Tone .
Configuring Telephone Options 64 To view IP Deskphone information: Diagnostics The Diagnostics option displays the fo llowing phone-specif ic information: • Diag Tools (Ping, do Route Traces) • Et.
Configuring Telephone Options 65 Configuring call log options Use the call log option to co nfigur e the following preferences: • “Configuring the Caller s List log” on page 65 • “Configurin.
Configuring Telephone Options 66 To log all incoming calls including ca lls while your IP Deskphone is busy, press the Services key and select Call Log Option from the Telephone Options menu. To log all incoming calls inc luding ca lls while IP Deskpho ne is busy: 1.
Configuring Telephone Options 67 Configuring Preferred Name Match You can configure your Avaya 1120E IP Deskphone to display the name of the caller as defined in your Personal Directory. Th e de fault configuration is Off. To configure Preferr ed Name Match, press the Services key, selec t Telephone Options , and select Call Log Option .
Configuring Telephone Options 68 Configuring Area Code Setup Use the Area Code Setup menu to save up to three area co des. When an incoming call arrives with an area code that matches one of the three.
Configuring Telephone Options 69 To edit area code display: 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Enter key. 5. Use the dialp a d to enter th e nu m be r at the prompt.
Configuring Telephone Options 70 Choosing a ring type The Ring type… option configures the phone’s ring ton e. To choose a ring type, press the Services key, select Telephone Options , and select Ring type… To choose a ring type: 3.
Configuring Telephone Options 71 Enabling or disabling Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Services key, select Telephone Options , and select Call Timer . To enable o r disable Call Timer: 2.
Configuring Telephone Options 72 Enabling OnHook Default Path The OnHook Defa ult Path option allo ws co ntr o l whet he r a he ad se t or the Handsfree feature is used to operate you r IP Deskphone while it is on- hook. To enable OnHook Default Path, press the Services key, select Telephone Options , and se lect OnHook Default Path .
Configuring Telephone Options 73 If the feature key label setting is password-protected , you must enter a password (SC PW) to cha nge the feat ure key la bel. If you e nter an incorrect password, an error message is displayed. If you enter an incorrect pass wor d mor e th an three time s, th e pa ssw or d fu nct ionality is locked.
Configuring Telephone Options 74 To restore default labels, pr ess the Services key, selec t Telephone Options , and select Ch ange feature key labels .
Configuring Telephone Options 75 To configure name display forma t: Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the hand sfr ee key.
Configuring Telephone Options 76 To configure Live Dialpad: Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, nam e (d ef ault) • Name, Number Use the following procedure to configure Caller ID display order.
Configuring Telephone Options 77 — Name, number 3. Press th e Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode.
Configuring Local Menu options 78 Configuring Local Menu options Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an adm inistrator. Note 2: Your system administrator can establish a password for the Local Tools menu.
Configuring Local Menu options 79 The key functions in dialog boxes ar e de scribed in Table 6. When you are w orking in Edit m ode, the firs t field of the it em is highlight ed and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in Table 7 .
Configuring Local Menu options 80 Note: If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it. 1. Preferences submenu The Local Tools menu 1. Prefere nces subm en u of fe rs th e follo win g choices: • “Changing 1.
Configuring Local Menu options 81 To configure Contras t or Sleep tools: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.
Configuring Local Menu options 82 Changing 2. Language Use the Language menu ite m to configure local preferences. Use the Language tool to select the lan gua ge used on your phone. Note: This language setting controls the langu ag e used in the local menus on your phone onl y.
Configuring Local Menu options 83 Changing 3. Headsets Headset Configurat ion Each headset has its own tuning parameters, and your d eskphone must be configured to use th e proper parameters. If you do not configure the deskphone for the proper tu ning parameters, you may not be taking full advantage of the audio qu alities of the headset.
Configuring Local Menu options 84 To enable HI D Commands: Avaya Mobile Headset Adap ter properties You can use the Avaya Mobile H eadse t Adapter to answer calls whenever the Avaya 1120E IP Deskphone is ru nning.
Configuring Local Menu options 85 Table 8 describes the features of the Avaya Mobile Headset Adapter. Table 8: Avaya Mobile Head set Adaptor elem ents and functions Key Function Answer key Press to an sw er an incoming call. If there is no incoming call, the IP 1120E handset selects a line and you hear a dial tone.
Configuring Local Menu options 86 2. Local Diagnostics submenu Use the Local Tools menu 2. Loca l Diagnostics submenu to access the following: • “1. IP Set Information” on page 86 • “2. Network Diagnost ic Tools” on page 86 • “3. Ethernet Statistics” on page 86 • “4.
Configuring Local Menu options 87 4. IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation. This tool is for ad ministrator use only. 5. USB Devices The USB devices tool pro vides information about Univer sal Serial Bus (USB) devices that connec t to your phone.
Configuring Local Menu options 88 9. Certificate Information The system administrator can use the Ce rtificate Informa tion menu to view certificate information. 10. DHCP Information The system administrator can use the DHCP Information menu to view license information.
Configuring Local Menu options 89 5. Press Apply . The phone reboots. 4. Lock Menu Your system ad ministrato r can use the lo ck menu tool to protect the L ocal Tools menu items from accidental or unwanted changes.
Making a call 90 Making a call This section de scribes feat ures associa ted with ma king a call. Yo u can make a call from your Avaya 1120E IP Deskphone using any of the following methods: • “Usi.
Making a call 91 Using Off-hook dialing Using On-hook dialing 1. Lift the handset. 2. Dial the number. or 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. 1. Leave the hand set in the cr adle.
Making a call 92 Using handsfree dialing Use handsfree dialing to use a built-in microph one and speaker, or a headset, instead of the handset. While on an active call, you can switch between Hand se t an d Han d sfr ee mo de . To use handsfree dialin g: To discontinue a handsfree call: 5.
Making a call 93 To mute a handsfree call: To switch from handsfree to handset: To switch from handset to hand sf ree: To use a headset: 1. Press the Mute key. The LED indi cator flashes. 2. Press th e Mute key again to return to a two-way handsfree conversation.
Making a call 94 To switch from handsfree to headset: Using the Directory applications You can make calls using the following Directo ry applications available on your Avaya 1120E IP Deskphone: • .
Making a call 95 To scroll to a specific number : Making a call using the Personal Directory The Personal Directory featur e allo ws you to store a maximum of 100 entries consisting of names and nu mb e rs. To use the Per sonal Dir ectory, press the Directory key and select Personal Directory .
Making a call 96 on how to configure and use the Personal Director y, refer to “Using the Personal Directory” on page 147 . To make a c a ll using the Personal Director y: Making a call usin g the Callers List The Callers List feature auto matica lly stores up to a maximum of 100 callers.
Making a call 97 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, pr ess the Directory and select Redial List . For inform ation on how to con figure an d use the Redial List, refer to “Using the Redial List” on page 152 .
Making a call 98 To view date and time of a call: Using Predial Use the Predial feature to enter, pr eview, and edit numbers before dialing. To use Pred ial: 1. Press the Up/Down navigation keys to scroll and highlight a n ame in the Redial List or Caller List .
Making a call 99 To edit a Predial nu mb er: Using AutoDial Use the Au toDial fea ture to di splay, st ore, and a utomatica lly dial phone numbers. 2. Press a line key to dial the numb er. 3. Lift the handset when the called pa rty answers or, if in hand sf re e mo d e, beg i n to speak.
Making a call 100 To store an AutoDial number: To display an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word Autodial next to th e appropr iate key. 2. Using the dialpad, dial the p hon e number (including access code) to be stored on the selected AutoDial key.
Making a call 101 To use AutoDia l: Using Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Deskphone ri ngs wh en the person you called becomes available. Ring Again automatically redials the number. To activate Rin g Ag ai n : To call a Ring Again party when you receive notifica tion: 1.
Making a call 102 To deactivate Ring Again before n o tification: Using Last Number Redial Use the Last Number Re dial feature to autom atically redial th e last dialed number. To use Last Number Redial: 2. Press the Ring Again soft key to automatica lly dial th e nu m ber.
Making a call 103 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, and automatically dial frequently called phone number s. To store a Speed Call numbe r: To make a Speed Call: 1.
Making a call 104 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restri ctions placed on your IP Deskphone. To make a Syst em Speed Call: Using HotLine Use the HotLine feature to automa tically dial a specific numbe r.
Making a call 105 Using intercom calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to ea ch member. To make an int ercom call: To answer an intercom call while on a line other than your intercom group line: 1.
Answering a call 106 Answering a call Each incoming call caus es the phone to ring, the LCD indicator ( R ) beside the Line (DN) key to flash, and the Messa ge Indica tor lamp to flash. To answer a call: Choose one o f the followin g four opti ons: or •L i f t t h e handset.
While on an active ca ll 107 While on an active call This section describ es the fo llow i ng features, available during an active call: • “Placing a call on hold” on page 107 • “Transferrin.
While on an active c all 108 Transferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . To transfer a call to a third party: To return to the original call, if the transfer is incomplete: 1. Press the Transfer so ft k ey.
While on an active ca ll 109 Using Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . To use Timed Reminder Recall: 1. Press th e Transfer soft key. The call is put on hold.
While on an active c all 110 If the transferred call is not answere d, your IP Deskphone rings: Using Attendant Recall Use the Attendant Recall feature to contact an atten dant during a call and to connect the caller to the attendant. To contact the atten dant while on a call: 1.
While on an active ca ll 111 Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any IP Deskphone. Using Call Park do es not tie up a line . When configured network-wide, Call Park can be used across networks.
While on an active c all 112 To park a call using the SPRE code or FFC: To retrieve a parked call: 1. Choose one of the following: — Press the Transfer s oft ke y. — Press the Conference soft ke y. 2. Dial the Call Park FFC. 3. To use an altern ate DN from the System Park DN or your own DN, dial the DN where you want to par k the call.
While on an active ca ll 113 Recording a Calling Party Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call.
While on an active c all 114 Tracing a malicious call Use the Call Trace feature to trace nu isance calls within your system. Note: This is not a default feature. Contact your system adm inistrator to configure this feature on yo ur IP Deskphone. To use Call Trace while on a call: To use Call Trace without a Call Tr ace key: 2.
Incoming calls 115 Incoming calls You can use the following featur es when you have an incoming call: • “Using Automatic Answerback” on page 115 • “Using Call Pickup” on page 115 • “Us.
Incoming calls 116 To answer an incoming call in another call pickup group: To answer a call at a specific extension in any pickup group: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset.
Incoming calls 117 Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answ er the new call. To answer an incomin g call while on another call: To return to the first IP Deskph one call: 3.
Incoming calls 118 If you do not have a Call Wa iting key: 2. Press the line (DN) key associ ated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk 119 While away from your desk You can use the following featur es when you are away from your desk: • “Using Call Forward” on page 119 • “Using Internal Call Forwar.
While away from your desk 120 To deactivate Call F orward: To reinstate Call For ward to the same number: Using Internal Call Forward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone.
While away from your desk 121 To deactivate Int e rnal Call Forward: To reinstate Call For ward to the same number: Using Remote Call Forward Use the Remote Call Forward featu r e (from any phone othe r than your own) to forward calls to any IP Deskphone.
While away from your desk 122 To deactivate Remo te Call Forward: 2. If you are calling from an IP Deskphone outside the system, dial your direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature.
While away from your desk 123 Securing your IP Deskphone Use the Electronic Lock feature to prevent other s from making calls from your IP Deskphone. The Electron ic Lo ck feature is controlled using your Station Control Password (SCPW). To change your Station Co ntrol Password, please refer to “Sec urity features” on page 23 .
While away from your desk 124 To unlock your IP Deskpho ne: 3. Dial your Station Control Password . or 4. Choose one of the following: — If you are dialing loca lly, pr ess the Goodbye key. — If you ar e dialing the FFC remo tely, dial your DN. 1.
Talking with more than one person 125 Talking with more than one person Use the following features to enable co nversations between more than two people: • “Using the Call Join feature” on pa ge.
Talking with more than one pe rson 126 Setting up a conference call Use the Conference feature to set up a conference call for a maxim um of three or six people including yourself. Th e maximum number of people the conference feature supports de pends on the configuration of your IP Deskphone.
Talking with more than one person 127 Using Conferee Selectable Display Use the Confer ee Selectable Displa y and Discon nect feature to list active conferees and disconnect a co nfer ee from the conference call. To view active conferees: To disconnect a con feree: 2.
Talking with more than one pe rson 128 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 2. Press the line (DN) key on which the conference call is established.
Talking with more than one person 129 To answer a group call: 2. Press th e Group Call key or enter the Group Call FFC . — The feature automatically calls al l group members. The ico n flashes until all members answer. — The phone number s of the group members appear on the disp lay as they answer.
Talking with more than one pe rson 130 To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However, the members of the gr oup call can disconnect from the call and not affect other me m be rs on th e call.
Working without interruption 131 Working without interruption This section de scribes the Activating Ma ke Set Busy fe ature, which provides uninterrup ted work t ime. Activating Make Set Busy Use the Make Set Busy feature to make your IP Deskpho ne a pp ear bu sy to all callers.
Working without interruption 132 configuration. Contact your system administrator to learn which treatment is configured for your IP Deskphon e. Figure 24: Call Defl ect Key If you press the Deflect key and no spec ial ca ll treatme nt ha s be en configured, your caller receives a busy sig nal.
Working without interruption 133 • Bulk Recording - For an active call or unregistered DN/Position ID, call recording is init iated even though the ROD key is not pressed.. Using SAVE key Use the SAVE feature key to save the recording of an active call.
Additional call features 134 Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphon e.
Additional call features 135 Using the Buzz feature Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two IP Deskphones that are linked to gether enable one person to signal the other. The person sig naled hears a buzz.
Additional call features 136 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex /Exchange Line Switchhook Flash: 2.
Additional call features 137 Charging a call or charging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge featur e charges long-distance calls from an IP Deskphone restricted to local calls. To charge a lo cal or long-dist ance call to an account before y ou dial: To charge a call in progre ss: 1.
Additional call features 138 To charge a call to an account when you transfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call.
Additional call features 139 To charge a call to an acc ount when you add someone to a conferen c e ca ll : 5. Press the Transfer soft key w hen you hear the IP Deskphone ring. Note: You can talk privately to the person at the transfer number befo re you press the Transfer soft key.
Additional call features 140 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed C amp -o n. Use Enhanced Ov er rid e to mak e a call or a consultation call, such as placing a call on hold and calling another party.
Additional call features 141 Using Forced Camp-on Use the Forced Camp-on featur e to au tomatically ring another IP Deskphone (internal or external) imme diately after tha t IP Deskphone disconnects from its current call.
Additional call features 142 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interrupt another call. To override a busy signa l: Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call.
Additional call features 143 To use Privacy Release in an establis hed state: Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet-me code from any IP Deskphone.
Additional call features 144 To use Automati c Po st -s el ec ti o n: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to re dial the number of the called party. To answer a Radio Page: 4.
Additional call features 145 If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the p a ge call from any IP Deskphon e. Using Voice Call Use the Voice Call feature to make an ann oun cement through someone else’s IP Deskphone speaker .
Additional call features 146 To respond to a voice c a ll: Your IP Deskphone rings once and the caller's voice transmits th rough your speaker. Lift the handset .
Additional phone features 147 Additional phone features The following features are de scribed in this section: • “Using the Personal Directory” on page 147 • “Using the Callers List” on pa.
Additional phone features 148 To edit a n entry: 2. Use the dialpad to enter the name. 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Choose one of the following: — Press the Done soft key to save the new entry. —P r e s s t h e Cancel soft key to discard the new entry and return to the Add screen.
Additional phone features 149 To delete an entry: To search for an entry : 3. Choose one of the following: — Press the Done soft key to save the changes. — Press the Cancel soft key to return to the Personal Directory without saving your changes. 1.
Additional phone features 150 Using the Callers List The Callers Lis t feature lo gs all incoming ca lls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the olde st entry. Use the Callers List fe atur e to r eview missed calls and to dia l calls.
Additional phone features 151 To dial an ent ry: To delete an entry: To delete the entire Caller s List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 152 Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 e ntries. When th e list is full, th e system overwrites the oldest entry. Use the Redial List feature to review calls made and to redi al previously dialed calls.
Additional phone features 153 To delete an entry: To delete th e en ti re Red ia l Li st :. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of th e following soft keys: — Yes to delete the entry — No to return to the previous screen 1.
Additional phone features 154 Using Virtual Office The Virtual Office feature provides a service you can use while you are away from y our desk to transfer calls , and all your office IP Deskphone features, to a remote IP Deskphone.
Additional phone features 155 Note 1: When logged into an Avaya 1120E IP Deskphone or an Avaya 2050 IP Softphone using Virtual Office, feature keys 4 and 5, and the Shift key, are not ava ilable to the Avaya 1120E IP Deskphone.
Additional phone features 156 A successful login transfers all the feat ures , time, date, an d t ones to your Remote IP Deskphone from yo ur Office IP Deskphone. 1. Press the Virtual soft k ey. 2. At the prompt, enter your us er ID. 3. Press the Enter key.
Additional phone features 157 Using Virtual Office on your Remote IP Deskphone Because the display characteristics, including size, vary from one IP Deskphone model to the n ext, your Office Avaya 1120E IP Deskphone display is different on each Remote phone.
Additional phone features 158 Figure 27: Logged in to an Avaya 1120E IP Deskphone using an Avaya 1140E IP Desk phone Figure 28 shows an IP Softphone 2050 logged in as a Re mote phone to an Avaya 1120E IP Deskphone Office phone.
Additional phone features 159 Using Virtual Office on your Offi ce IP Deskphone Figure 29 shows the Avaya 1120E IP Deskphone display when the phone is logged out due to rem o te access.
Additional phone features 160 To regain operation of an IP Deskphone being used for Virtua l Office: Logging out of Virtual Office To log out of Virtual Office, press the Virtual soft key.
Additional phone features 161 Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office.
Additional phone features 162 Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked fro m Login Three failed attempts to enter the correct Station Control Password.
Additional phone features 163 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provides a means of extend ing Avaya Communication Server 1000 Releas e 4.5 features to one or more remotely located branch office s using the Branch Office feature.
Additional phone features 164 can return to No rmal Mode (see “Using Resume Normal Mode” on page 164 ) or by waiting for 10 minutes. Local Mode If the WAN connection fails, the IP Deskphon e loses co mmunication with the Main Office Telephone Preferenc e Service (TPS).
Additional phone features 165 Note: If you do not use the Resume Normal Mode command after testing, the IP Deskphone automatically returns to Normal Mode in 10 minutes. Troubleshooting MG 1000B The MG 1000B can display error messages on-scr een . Table 11 lists error messages and describes actio ns to correct the causes.
Additional phone features 166 Local Mode Invalid ID (2) Branch User ID not found in any equipped TN. Notify system administrator. Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Proba.
Using Hospitality features 167 Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wak.
Using Hospitality features 168 To cancel an Automat ic Wake-Up call: To verify the time fo r the Auto ma ti c Wa ke -U p ca ll: 4. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset.
Using Hospitality features 169 Activating Message Registration Use the Message Registration fe ature to read, change, or reset meters that log your hotel IP Deskphone calls. To read me ters: To change a meter: 4. Press the Goodbye key. 1. Press the Message Reg i stration key.
Using Hospitality features 170 To reset a meter to zero: 4. Press the * key. 5. Press the Message Reg i stration key. 1. Press the Message Reg i stration key.
Using Hospitality features 171 Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. To enter cleaning st atus: 1. Press the Room Status key.
Using Hospitality features 172 Displaying Room Status Use the Room Status feature to disp lay the status of a room using the Display Module. To read the status of a room: Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room.
Using Hospitality features 173 2. Dial the DN for the room. The DN displays followed by a two- digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second d.
Accessing External Server Applications 174 Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1120E IP Deskphone. To find out what feat ures and se rvices are available, contact your system administrator.
Flexible Feature Codes (FFC) 175 Flexible Feature Codes (FFC) Use Table 12 to keep track of the FFCs assigned by your system administra tor. Table 12: Flexible Feature Codes (Part 1 of 2) FFC Feature .
Flexible Feature Codes (FFC) 176 RingAgain Deactivate Virtual Office T erminal L og Off Station Control Password Change Virtual Office Term in al Log On Table 12: Flexible Feature Codes (Part 2 of 2) .
Quick Reference Card 177 Quick Reference Card This chapter is the Quick Reference Card for the Avaya 1120E IP Deskphone. Print this chapter as a re ference guide.
Quick Reference Card 178 Legend Services and Telephone Options menus When notified Deactivate Transfer Adjust volume or Icon Action ( ) Indicates the key cap text label. For example, (Message). Lift the handset, press th e line (DN) key or the Handset key.
Quick Reference Card 179 Note : The Directory key provides access to Corporate Direc tory, Persona l Directory, Redial List, and Callers List. Pick one of: Ringer Handset Listen Handsfree Listen Headset Listen Buzzer Contrast adjustment Language Note : This langu age setting c ontrols the language us ed by feature s on your phone onl y.
Quick Reference Card 180.
Regulatory and safety information 181 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation.
Regulatory and safety information 182 この装置は、情報処理装置等電 波障害自主規制協議会（Ｖ ＣＣＩ）の基準に基づくク ラス B 情報技術装置です。この装.
Regulatory and safety information 183 Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements.
Regulatory and safety information 184 DenAn regulatory notice for Japan.
Third party terms 185 Third party terms Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed.
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Third party terms 187 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to sh are and change fre e software- -to ma ke sure the s oftware is free for all its users.
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Terms you should know 205 Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD displa y scr een, such as the caller’s name and telephon e number. The system must have CPND enabled.
Terms you should know 206 Directory Number (DN) A number consisting of one to seven digits for a telep hone, and also known as an extension number . Feature display An area tha t shows st atus infor mat ion about the feature in use. It also displays the name and status of the active session.
Terms you should know 207 Information line A one-line by 24-character area th at displays date an d time or application information. Interrupted dial tone A broken or pulsed dial tone that so unds when you access some features on your telephone.
Terms you should know 208 Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, fo llowed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74 ).
Terms you should know 209 User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
Terms you should know 210.
Index 211 Index A Adjusting the display screen con- trast 60 Adjusting the volume 59 Area Code Setup 68 Attendant Recall 110 AutoDial 99 AutoDial Transf er 134 Automatic Wake-Up 167 B Buzz feature 135.
Index 212 ties 20 Display Settings 80 Display settings 80 DN 206 E Electronic Lo ck 123 Enabling OnHo ok Default Pa th 72 Enabling/disabling Call Timer 72 Enhanced O verride 1 40 Enter key 16 Entering.
Index 213 N Navigation keys 16, 207 New Call indication 66 Normal mode 163 O Off-hook 207 Off-hook dialing 91 Onhook Default Path 72 On-hook dialing 91 Override a busy signal 142 P Paging tone 207 Per.
Index 214 function keys 28 User Interface 209 V Viewing telephone information 78 Virtual Office 154 Virtual Office login 15 5 Virtual Office logout 160 Virtual Office on your Remote tele- phone 157 Vo.
Een belangrijk punt na aankoop van elk apparaat Avaya 1120E (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Avaya 1120E heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Avaya 1120E vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Avaya 1120E leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Avaya 1120E krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Avaya 1120E bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Avaya 1120E kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Avaya 1120E . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
