Gebruiksaanwijzing /service van het product 1165E van de fabrikant Avaya
Ga naar pagina of 258
A v a y a 1165E IP De skphone User G u id e A v ay a Communic ation Server 1000 Document S tatus: Stand ar d Document V ersion: 03.01 Part Code: NN43101-10 2 Date: October 2010.
© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors.
Revision history 3 Revision histor y October 2010 S tandard 03.01. This do cu ment is up-issued to support UNIS tim 5.0 and A vaya Communication Server 100 0 Release 7.5. July 2010 S tandard 02.02. Th is document is up-issued to reflect chang es in technical content for Call Log Op tions, and to add Reco rd on Demand content.
Revision history 4.
Contents 5 Contents About the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 60 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 61 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 61 Viewing IP Deskphone information .
Contents 7 1. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 124 2. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 126 Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 150 Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . .
Contents 9 Charging a call or charging a forced call . . . . . . . . . . . . . . . 171 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 176 Overriding a busy signal .
Contents 10 Accessing External Server Applicati ons . . . . . . . . . . . . . 209 Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 209 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Flexible Feature Codes (FFCs) .
About the Av aya 1165E IP Des kphone 11 About the A vaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskp hones ind ustrial de sig n and offe rs a high re solution color display and new gr aphical user interfa ce elements that en hance the user experience.
About the Avaya 1165E IP Deskphone 12 Basic features Your Avaya 1165E IP Deskphone supports the following features: • up to sixteen line/featur e keys with indicators using the Shift feature • fou.
About the Av aya 1165E IP Des kphone 13 • hearing aid compatibility • USB port for connecting a USB key board , USB mouse, USB headset, USB flash drive and powered hub s • USB access control (US.
About the Avaya 1165E IP Deskphone 14 T elephone controls Figure 1 on page 14 shows the Avaya 1165E IP Deskphone. Figure 1: A vaya 1165E IP Deskphone This section describes the controls on your Avay a 1165E IP Deskphone. Context Sensitive Sof t keys are located below the display area.
About the Av aya 1165E IP Des kphone 15 When a triangle appear s before a soft key label, the feature is active. Press the More... key to access the next layer of so ft keys. The keys on either side of the LCD disp lay area are Self-labeled Line/Programmable feature keys , with la bels on the LCD.
About the Avaya 1165E IP Deskphone 16 Your Mute key functionality is en abled or disabled by you r system administrato r. Contact your system administ rator to determine if your Mu te key is enabled. If your Mute key is enabled.press the Mute key to listen to the re ceiving part y without transmitting.
About the Av aya 1165E IP Des kphone 17 Use Enter , at the center of the Navigation key cluster, to conf irm menu selections. In most menus, you can use Enter instead of the Select soft key. Press the Hold key to put an active call on hold. Tap the flashin g line key to return to the caller on hold.
About the Avaya 1165E IP Deskphone 18 When a messa ge is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. Note: Y ou may also hear an audio Message W aiting Indicator (stutter or beeping dial tone ) when you go of f-hook.
About the Av aya 1165E IP Des kphone 19 Press the Directory key to access directory services. Press the Services key, and then use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language.
About the Avaya 1165E IP Deskphone 20 T elephone display The Avaya 1165E IP De skphone provid es a 4.1 inch (diagon al measured) color QVGA TFT display, cap able of displayin g a QVGA 32 0 x 240 (wid th by height) image. The graphics controller supports 24-bit c olor (16 million colors).
About the Av aya 1165E IP Des kphone 21 Figure 2: A vaya 1165E IP Deskphone displa y area Self-labeled line/pr og rammable feature key labels ap pear beside the line keys, and context-sensitive soft key labe ls appear directly above th e soft keys.
About the Avaya 1165E IP Deskphone 22 Figure 3 on page 22 shows an idle LCD screen. Figure 3: A vaya 1165E IP Deskphone LCD screen USB suppor t The Avaya 1165E IP Deskphone has a USB port for conne cting a USB keyboard, USB mouse, USB headset, and USB flash drive.
About the Av aya 1165E IP Des kphone 23 You can plug a USB flash drive into the USB Por t of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP De skphone, and transfer files to and fr om the IP Deskphone.
About the Avaya 1165E IP Deskphone 24 • text: a single line of text displays. If the messag e is too long for the display, the message is truncated, you see an ellipsis and you cannot see the rest of the me ss ag e. • audio: an audio message stream s to the telephone When an audio message starts, the Interrup t Screen displays.
About the Av aya 1165E IP Des kphone 25 When you access a WML page (called a deck) using the browser, the pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck. After a card loads, it can cause a ti mer to be activated.
About the Avaya 1165E IP Deskphone 26 The following table describe s some of the typical conditions and the soft keys displayed. T able 1: WML softkey display Condition Sof t key 1 Sof t key 2 Sof t k.
About the Av aya 1165E IP Des kphone 27 Some web pages enable you to use Click to Dial from the browser. When a handset icon displa ys, the nu m ber sh ow n beside the icon is the phone number that will be dialed when the ic on is selected. Highlight the icon and select it to place a call; the web browser screen does not disp lay during the call.
About the Avaya 1165E IP Deskphone 28 Note: The Acces s key feat ure allows you to select items usin g dialpad keys (such as pre ssing 1 for room service .
About the Av aya 1165E IP Des kphone 29 Note: The default configuration for Password Protection is of f. 2. Press the Up/Down keys to scroll, and then highlight Password Admin . 3. Press Enter . 4. Use the dialpad to enter your password at the prompt.
About the Avaya 1165E IP Deskphone 30 T o turn Pass word Protecti on on or o ff: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your password (if Password Protection is enabled).
Entering and editing text 31 Entering and editing text You can enter and edit text on your Avaya 1165E IP Deskphone using th e following methods: • “Entering text using the IP Deskphone d ialpad.
Entering and editing text 32 Entering text using the USB keyboard You can use the USB keyboard, wh en con nected, to enter text in the tools and graphical applications. For number entry in IP Deskphon e applications (for example, wh en dialing), you can u se the keyboard to ente r digits (0 to 9), as well as * and #.
Entering and editing text 33 Note: Contact your system administra tor to see if USB keyboard function keys are supporte d on your A vaya 1 165E IP Deskphone.
Entering and editing text 34 4. If the character you want is not visible, press the More... soft key to access the next layer of soft keys. 5. To add non-alphanum eric sym bols, press the Symbol soft key, and perform one of the fo llowing:.
Virtual Private Network 35 V ir tual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as th e Internet, to provide you with secure access to the private network of your organization.
Virtual Private Network 36 — .bin files (for example: 0625C7C.bin) • Java Virtual M achine (JVM) ver sion 1.2 or la ter must be installe d on your PC. To check click S tart -> Settings -> Control Panel-> Java to see if JVM is installed on your machine a nd the version of it.
Virtual Private Network 37 Figure 4: IP Deskphone connected to the modem Figure 5: IP Deskphone connected to the router Figure 6: IP De skphone connect ed to the wireless access point.
Virtual Private Network 38 and modem Note 1: If your home network is not configured as described i n the preceding figures, conta ct your system administrator for assist ance. Note 2: Y ou cannot connect multip le PCs dir ectly to the PC port on the IP Deskphone.
Virtual Private Network 39 Installing and configuring VPN Use the following procedure to install and configu re VPN on your IP Deskphone. Depending on the version of softwar e insta lled on your IP Deskphone, you may need to upgrade the software on th e IP Deskphone prior to configuring the VPN feature.
Virtual Private Network 40 Figure 7: W elcome & language selection window 4. Select your language pr eference. The following languages ar e su pported: • Arabic • Chinese - simplified • Chin.
Virtual Private Network 41 • Italian • Japanese - Katakana • Japanese - Kanji • Korean •L a t v i a n • Norwegian •P o l i s h • Portuguese • Russian • Spanish •S w e d i s h • Turkish 5. Click Next . The Equipment Setup and VPN window appears, as sho wn in Figure 8 on page 42 .
Virtual Private Network 42 Figure 8: Equipment Se tup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connecte d properly. 7. Disconnect any VPN connection currently run ning on your PC. Confirm that your LAN Etherne t Port and PC Ethernet Port on the IP Deskphone are co nn ec te d co rre ct ly .
Virtual Private Network 43 Figure 9: Locate Data Files 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next . The Prepare Phone for Configuration window appears as shown in Figure 10 on page 44 .
Virtual Private Network 44 Figure 10: Prepare Phone for Configuration 11. Power on your IP Deskphon e. Note: Depending on the current software version on the IP Deskphone, “Listening Mode ” may not be det ected. If your IP Deskphone does not enter “ Listening Mode”, follow the step s below .
Virtual Private Network 45 If the IP Deskphone does not display Listening Mode , click No . The Prepare Pho ne for Configuration (Try again) window appears. Figure 11: The Prepare Phone fo r Configuration (T r y again) a. Power off your IP Deskphone and power it back on again.
Virtual Private Network 46 IP Deskphone requires a softwar e upgrade in order to proceed. Click No to proceed to a software up grade. Follow th e next steps to perform a software upgrade on your IP Deskphone. The Prepare Pho ne for Configuration wind ow appears as shown in Figure 12 on page 46 .
Virtual Private Network 47 d. If you are ab le to nav iga te to the Provision: or (TFTP IP:) parameter, an d ed it this field , click Yes . The Prepare Pho ne for Configuration ( Input Provisioning Server IP addr ess) window appears, as shown in Figure 14 on page 48 .
Virtual Private Network 48 Note: If you can locate the existing provision ing server address, write it down so you can refer to it af ter you complete this procedure, then click Ye s . Observe the Provision: or (TFTP IP) address, as sh own in Figure 14 on page 48 .
Virtual Private Network 49 g. To reset the IP Deskphone and begin the software update, pres s the Apply&Reset key on the IP Deskphone. The progress bar displays the per cent complete of the software transfer. h. Restart your IP Deskphone. i. Click Next .
Virtual Private Network 50 Figure 15: Autodisc over Phone window 16. Click Next . If more than one connected IP Deskphone was discovered, th e Autodiscover Phone (More than one phone was discover ed) window appears.
Virtual Private Network 51 Figure 16: Autod iscover Phone (Mor e than one phone wa s discovered) a. Obtain the MAC address of the IP Deskphone for which you are configuring th e VPN. The MAC ad dress is printed on a label located on the back of the IP Deskph one.
Virtual Private Network 52 Figure 17: Configur e Phone Window The progress bar displays the per cent comp lete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next .
Virtual Private Network 53 Figure 18: Confirmation & Finish 19. Verify that the IP Deskphone is successfully configured. Note: Y ou may be prompted to en ter a User ID an d Password be fo re the IP Deskphone registers with the system. This information is provided by your system ad ministrator .
Virtual Private Network 54 a. Look for the following information on the IP Deskphone display: —D a t e —T i m e — Type of call server — Directory number b.
Configuring Telephone Options 55 Configuring T elephone Options Your Avaya 1165E IP Deskphone Services menu lists the following submenus: •T h e Telephone Options menu enables you or your system administrator to configure IP Deskphone p references. The Telephone Options menu offers the options show n in Fig u re 19 on page 55 .
Configuring Telephone O ptions 56 Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 57 • “Adjusting the display scree.
Configuring Telephone Options 57 Adjusting the volume To adjust the volume, press the Services key, select Te lephone Options , and then select Volume adjustment… T o adjust the volume: 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ).
Configuring Telephone O ptions 58 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Servic es key, selec t Telephone Options , and th en select Contrast adjustmen t . You can also adjust the contrast using the Local Too ls menu; Avaya recommends that you u se the control in the Telephone Options menu.
Configuring Telephone Options 59 T o adjust the display screen contrast: Selecting a language The display is available in multiple lan guages. To choose a lang uage, press the Services key, select Tel.
Configuring Telephone O ptions 60 To select a language: Selecting date and time format Several date and time forma ts are available. Formats ar e base d on the 12-hour and 24-ho ur clocks. To select the date and time format, press the Services key, selec t Telephone Options , and then select Date/Time.
Configuring Telephone Options 61 Accessing display diagnostics The Display diagnostics optio n tests the IP Deskphone display scr een and indicator lights.To access Display d iagnostics, press the Services key, select Telephone Opt ions , and then select Display diagnost ics .
Configuring Telephone O ptions 62 T o choose a local dialp ad tone: Viewing IP Deskphone information The Set Info option displays the following IP Deskphon e-specific information: • General Info •.
Configuring Telephone Options 63 T o view IP Deskphone information: Diagnostics The Diagnostics option displays the fo llowing IP Deskphone-specific information: • Diag T ools •E t h e r S t a t s •I P S t a t s • RUDP S tats •Q O S S t a t s This menu is for ad ministra tor use only.
Configuring Telephone O ptions 64 Configuring Call Log Options The Call Log Options screen displays the following items: • Incoming Calls • Preferred Name Match • Area Code Setup Under Incoming .
Configuring Telephone Options 65 To log all incoming calls including ca lls while your IP Deskphone is busy, press the Services key and select the Call Log Options from the Telephone Optio ns menu. T o log all incoming calls includin g calls while IP Deskphone is busy or Enter 3.
Configuring Telephone O ptions 66 Configure the Incoming Call – New Call Indication You can configure your Avaya 1165E IP Deskphone to display a message to indicate that a new incoming call was received .
Configuring Telephone Options 67 Configure Preferred Name Match You can configure your Avaya 1165E IP Deskphone to display the name of the caller as defined in your Personal Directory. Th e de fault configuration is Off. To configure Preferr ed Name Match, press the Services key, selec t Telephone Options , and then select Call Log Options .
Configuring Telephone O ptions 68 Configure Area Code Setup Use the Area Code Setup menu to save up to three area co des. When an incoming call arrives with an area code that matches one of the three .
Configuring Telephone Options 69 T o edit area code display: 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to enter the ar ea code at the prompt.
Configuring Telephone O ptions 70 Choosing a ring type The Ring type… option configures the IP Deskphone ring tone. To choose a r ing type, pres s the Services key, select Tele phon e Options , and then select Ring ty pe… 2. Press the Select soft key.
Configuring Telephone Options 71 T o select a ring type: Enabling or disab ling Call T imer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Service s key, selec t Telephone Option s , and then select Call Timer .
Configuring Telephone O ptions 72 T o enable or disable Call Timer: Enabling OnHook Default Path The OnHook Def ault Pa th option allows you to ch oose whether to use a headset or the Handsfree feature to oper ate your IP De skphone while it is on-hook.
Configuring Telephone Options 73 Changing feature key labels The Change FeatureKey label option renames the label displaye d next to each feature ke y or restores the de fault labels to the keys (collectively or individua lly).
Configuring Telephone O ptions 74 Enter 3. Press th e feature key that you are changing. I f you press a prime DN key, an error message appears. The error message that app ears is Can't chg Prime DN key In order to return from the menu from this error message you need to press the OK soft key or the Enter key.
Configuring Telephone Options 75 T o restore the default labels: To restore feature key labels, pr ess the Services key, sel e ct Telephone Options , and then select Change Fe atureKey label .
Configuring Telephone O ptions 76 T o configure name display format: Configuring Live Dial Pad The Li ve Dial Pad option activates the Pr imary DN key when you make a call by dialing a phone number on the dialpad without picking up the handset, or pres sing the handsfree ke y.
Configuring Telephone Options 77 Enter 2. Choose one of the following: — Press the Select sof t key or Enter key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Local Menu options 78 Configuring Local Menu options Note: Many of the options discussed in this section are for administrato r use only . Do not ma ke any changes unless instructed by an adm inistrator . Your system administrator ca n establish a pas sword for the Lo cal Tools menu.
Configuring Local Menu options 79 Table 7 describes the key functions in a dialog box. Table 8 describes the key functions in the Edit mode. Down arrow Moves the highlight bar down thr ough the sub menu items. Enter or Select softkey Enter or Select softkey opens the submenu item.
Configuring Local Menu options 80 Navigation using the USB mouse If you are using a USB mouse, you can right-click the Telephony screen to open the Local Tools me nu, and then click an item to select it.
Configuring Local Menu options 81 • “1. Display Settings” on page 81 • “2. Language” on page 92 • “3. Headsets” on page 93 • “4. Blueto oth” on page 97 • “5. File Ma nager” on page 110 • “6. Background ” on page 118 1.
Configuring Local Menu options 82 Note: Chan ges you make to c ontrast in this menu are lost if the IP Deskphone is reset. T o avoid losing your changes, Av aya recommends that you use the Contrast Adjustm ent control in th e T elephone Options menu.
Configuring Local Menu options 83 Using the Contrast or Brightness setting s: To use the contrast or brightne ss settings, press the Services key twice to open the Local Tools menu.
Configuring Local Menu options 84 Setting the Backlight Timeout V a lue: To set the backlight timeout value , press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to se lect 1. Display Sett ings . 1. Press th e Up/Down navigation keys to choose Backlight .
Configuring Local Menu options 85 1. Select the Slideshow settings using the Up/Down navigation keys or the USB mouse. 2. Click the Left/Right arrow of the indication bar, or use th e navig ation keys to select the timeout value.
Configuring Local Menu options 86 Setting a them e: To set a theme, press the Ser v ices key twice to open the Local Tool s menu. Press the 1 key on the dialpa d to se lect 1. Display Sett ings . 1. Select the Theme setting using the navigation keys o r USB mouse.
Configuring Local Menu options 87 1. Select the Use Font Smoothing settin g using the Up or Down navigation keys or USB mouse. 2. Use the Enter key or USB mouse to toggle th e check box. 3. Choose one of the following: — Select the Apply soft key to save changes.
Configuring Local Menu options 88 Using the Simple Icons: To change the type of icons, p ress th e Services key twice to open the Local Tools m enu. Press the 1 key on the dialpad to select 1. Display Sett ings . 1. Select the Use Simple Icons setting using the navigation keys or USB mouse.
Configuring Local Menu options 89 U-Ring I-Active U-Active I-Hold U-Hold I-Group Liste n U-Group Liste n Feature Active Feature Inactive T able 10: Standard A vaya Icons (Par t 2 of 5) Free form icon .
Configuring Local Menu options 90 I-Hold Ringing U Hold Ringing Active Audio Hold Audio Home Business Extension Number Pager Voice T able 10: Standard A vaya Icons (Par t 3 of 5) Free form icon state .
Configuring Local Menu options 91 Fax Email Wireless Internet address Set-to-Set Message Secured Trash can Inbox Outbox T able 10: Standard A vaya Icons (Par t 4 of 5) Free form icon state IP Deskphon.
Configuring Local Menu options 92 2. Language The Language se tting in the Preference s menu configures the languag e used on the IP Deskphone display. • The language can also be con fig ured under the Telephone options menu. See “Configu ring Telephone Options” on pa ge 55 .
Configuring Local Menu options 93 3. Headsets Use the Headsets tool to select the he adset used on yo ur IP Deskphone. To select the headset used in the local menus, press the Services key twice to open the Local Tools menu, and then press the 3 key on the dialpad to select 3.
Configuring Local Menu options 94 Enabling a USB headset For a list of supported headset s that provide acceptable audio performanc e with the Avaya 1 165E IP De skphone, go to www .avaya.com . 4. Press the OK soft key to save the desired headset selectio n an d return to the Preferences menu.
Configuring Local Menu options 95 Figure 20: Headset menu it em display T o enable a USB headset Making a change in the Heads et menu page takes effect immediately. Note: Press the Apply button to make t he changes perm anent. Press Exit to discard any changes.
Configuring Local Menu options 96 • GN2100 (GN Netcom GN2100 Mo naural Headset) • GN2115 (GN Netcom GN2115 ST Bina ural Headset) • GN2117 (G N Netcom GN2117 ST Monaural Head set) • GN2125 (GN .
Configuring Local Menu options 97 To access the Avaya Mobile Hea dse t Adapter (MHA) prope rties (Headset type and Backlight options), press the Ser vices key twice to open Local Tools and press the 3 key on the dialpad to select 3.Headsets.... Note: The Headset type and Backlight options can be modified only when the MHA is attached.
Configuring Local Menu options 98 The Bluetooth Setup menu entry is not available on all IP Deskphones. If the Bluetooth Setup menu entry appe ars dimmed, or fails to op en when you double press the Head set key, the feat ure is not enab led on your IP Deskphone.
Configuring Local Menu options 99 Figure 21: Bluetooth Setup s creen T o pair a wireless hea dset with your IP Deskphone: 1. Double-p re ss th e Headset key to open the Bluetooth Setup dialog box.
Configuring Local Menu options 100 3. Put your Blueto ot h wire le ss t ec hno l og y headset in its pairing or se arch mode. The procedure fo r doing this can be different for each headset. Refe r to the documentation that accompanied your headset, or contact the ven dor.
Configuring Local Menu options 101 4. Search d evices. a. Ensure that your headset is in Pairing or Sear ch Mode. b. Press the Right navigation ke y twice, and h ighlight the Search button, displayed next to th e Search Devices item. c. Press the Enter key.
Configuring Local Menu options 102 5. When the name of your headset appears in the Found: bo x, pr es s the Stop soft key or wait for th e search to finish . When the search is complete, the message "Search Completed Found Device (s)" appears.
Configuring Local Menu options 103 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialp ad to enter the PIN for the wireless headset and press the Enter key.
Configuring Local Menu options 104 8. Choose one of the following: • If the headset is successfully pair ed with your IP Deskphone, proceed to Step 9. To verify that th e pairing was successful, ensure that the headset appears in the list next to the Paired : item.
Configuring Local Menu options 105 9. Choose one of the following: • If the name of your headset appears in the Paired : box, proceed to St ep 10. • If more than one device is paired, and the one yo u wish to use is no t shown in the Paired: box, naviga te to the one you want, as follows: a.
Configuring Local Menu options 106 Dual Pairing Headset s Take special care when using a "dual pair ing " type of Bluetooth wireless technology headset, which can be paired to its base as well as to the Avaya 1165E IP Deskphone.
Configuring Local Menu options 107 If the base is powered of f, the headset is only paired to the Avaya 1165E IP Deskphone and pressing the "te lephone" key connects you to the Avaya 1165E IP Deskphone.
Configuring Local Menu options 108 T o unpair a wire less headset: 2. Press the Left/Right naviga tion key to select the “Use BT Headset” item. 3. Press th e Enter key to to ggle this option on or off. A check mark indicates that the wireles s headset is used.
Configuring Local Menu options 109 Your Blueto oth wireless techno logy headset is no longer paired with yo ur IP Deskphone, and the wired headset can b e used. To use the wireless headset again, you must perfor m the pairing and activation procedu re.
Configuring Local Menu options 110 5. File Manager The File Manag er menu item provides a ccess to files on the Avaya 1165E IP Deskphone and access to files on the USB drive, if one is attached. The screen that appear s depends on whether a USB drive is attache d.
Configuring Local Menu options 111 Figure 22: File Ma nager Device Selecti on dialog–no USB device 3. Press th e Up/Down navigations key to scroll the list, an d highlight the folder that you want to access. 4. Do one of the following: — Press the Select soft key to acc ess the selected folder.
Configuring Local Menu options 112 T o access the file with USB drive att ached to the phone 1. Select File Manager from the Preferenc es menu of the Avaya 1165E IP Deskph one. The scree n shows the device selection dialog with the phone and the USB device.
Configuring Local Menu options 113 — T o move down a directory level, press the Select soft key . T able 12: Soft key description for attached US B drive Select Access the selected folder. Delete Appears when file or directory is highlighted. When th e Delete is pressed, one of the following occurs, depend ing on what was highlighted: 1.
Configuring Local Menu options 114 Sending a file from the phone to the USB drive Use the following procedure to send a file from the phone to the USB drive. Send Appears only when a file is selected . 1. When a file on the USB drive is selected, yo u can press Send to copy this file to the Avaya 1165E IP Deskphone.
Configuring Local Menu options 115 T o send a file from the phone to the USB drive 1. Press the Services key twice to open the Local Tools me nu. Press the 5 key on the dialpad to select File Manage r from the Preferences menu of the Avaya 1165E IP Deskphone.
Configuring Local Menu options 116 — T o move up a directory level on the device,.pr ess the Back sof t key or highlight “ .. ”, then press the Se lect soft key . Send Result s When the OK soft key is pressed, t he IP Deskphone attempts to process the selected file.
Configuring Local Menu options 117 Figure 26: Failed send operation Sending an image file from a USB drive to th e phone Use the following procedure to send an image file from the USB drive to the phone. 1. Plug the USB flash drive into the ph one's USB port.
Configuring Local Menu options 118 • To move up a di rectory leve l, pr ess the Back soft key or h ighlight “ .. ”, then press the Select so ft key. When you are at the ro ot menu, this returns you to the Device Select dialog • Based on the file extension, validation routines run to verify, for example, size and free spac e available.
Configuring Local Menu options 119 T o select an image for the background Figure 27: Backgrou nd Image screen 1. From th e Background menu, pr ess the Up/Down navigations key to scroll the list, and highlig ht the image th at you want to appe ar.
Configuring Local Menu options 120 • “5. USB Devices” on page 120 • “6. Advanced Diag Too ls” on page 123 • “7. DHCP Information” on page 123 • “8. License Information” on page 123 • “9. VPN Information” on p age 123 • “10.
Configuring Local Menu options 121 To check USB device information, press the Ser vices key twice to open the Local Tools menu, press the 2 key on th e dialpad to select 2. Local Diagnostics , an d press the 5 key on the dialpad to select 5. USB Devices.
Configuring Local Menu options 122 Figure 28: USB Devices—Port Disabled If the USB port is enabled, then you can attach any USB 1.1 or 2.0- compliant devices to the IP Deskphon e, and the disp lay s.
Configuring Local Menu options 123 Figure 29: USB Devices—locked devices 6. Advanced Diag T ools The Advanced Dia g Tools are available to the Avaya supp ort organization to configure th e auto recovery func tion and remote acce ss. This tool is for system adminis trator use only.
Configuring Local Menu options 124 10. Certificate Information The system administrator can use the Ce rtificate Informa tion menu to view certificate information. This me nu is for system administrator use only. Configuration To access the Configur ation me nu, press the Services key twice , and then select the Configuration subme nu.
Configuring Local Menu options 125 T o configure the WML Browser : You will need information fr om your administrator in order to co nfigure the browser. Your administrato r may have already configured this inform ation for you. 1. Press th e Services key twice .
Configuring Local Menu options 126 2. Advanced Diag T ools The Advanced Diagnostics Tool allows you to configure advanced diagnostic tools. This tool is for administrator use only. Locks Your system ad ministrator can use the lock menu tool to protect the Loc al Tools menu items from accidental or unwanted changes.
Configuring Local Menu options 127 2. USB Locks USB Access Control (USB Lock) defines how you can use the USB port on the IP Deskphone. You can complete ly disable the USB port, or you can enable th e USB port for va rious devices. If the USB Port is disabled, the USB host controller does not initialize and USB devices are not enumer ated.
Making a call 128 Making a call This section de scribes features associated with ma king a call. You can make a call from your Avaya 1165E IP Deskphone using any of the following: • “Using Off-hoo.
Making a call 129 Using On-hook dialing Use these steps to make a call by dialin g before lifting the handse t: or 3. To terminate the call, choose one of the following: — Return the handse t to th e cradle. — Press the Goodbye key . 1. Leave the hand set in the cr adle.
Making a call 130 Using handsfree dialing Use handsfree dialing to use a built-in microph one and speaker, or a headset, instead of the handset. While on an active call, you can s witch between hand set and hand sfree mode. T o use a headset : T o discontinue a handsfree call: or 1.
Making a call 131 T o mute a handsfr ee call: T o switch from handsfree to hand set mode: T o switch from handset mode to hands free mode: T o switch from handsfree to headse t: 1. Press the Mute key. The LED indi cator flashes. 2. Press th e Mute key again to return to a two-way handsfree conversation.
Making a call 132 T o rele ase a call: Using the Director y applications You can make calls using the following Directo ry applications available on your Avaya 1165E IP Deskphone.
Making a call 133 T o scroll to a specific number: Making a call using the Personal Director y The Personal Directory featur e allo ws you to store a ma ximum of 100 entries consisting of names and nu mb e rs. To use the Per sonal Dir ectory, press the Directory key and select Personal Directory .
Making a call 134 T o make a call using the Personal Directory: Making a call usin g the Callers List The Callers List feature auto matica lly stores up to a maximum of 100 callers. After 100 callers h ave been stored, each additional caller overwrites the oldest entry.
Making a call 135 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previous ly dialed IP Deskphone nu mbers. To use the Redial List, pr ess the Directory key and select Redial List . For information on how to configure and use the Redial List, see “Using the Red ial List” on page 187 .
Making a call 136 T o edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and au tomatically dial phone numbers. T o store an AutoDial number: 3. Lift the H andset when t he called party answers or, if in hand sf re e mo d e, beg i n to speak.
Making a call 137 T o use AutoDial: Using Ring Again Use the Ring Aga in feature if you r eceive a busy tone, or if th ere is no answer. Your IP Deskphone ri ngs wh en the person you called becomes available. Ring Again automatically redia ls the number.
Making a call 138 T o activate Ring Again: T o call a Ring Again party when yo u receive notification: T o deactivate Ring Again before notificat ion: 1. Dial a number and receive a busy to ne or no answ er. 2. Choose one of the following: —P r e s s the RingAgn soft key.
Making a call 139 Using Last Number Redial Use the Last Number Re dial feature to autom atically redial th e last dialed number. T o use Last Number Redial: Using Speed Call Use the Speed Call feature.
Making a call 140 T o make a Speed Call: Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restri ctions placed on your IP Deskphone. 2. At the promp t : — Enter a one-, two-, or three-dig it code (0-999).
Making a call 141 T o make a System S peed Call: Using HotLine Use the HotLine feature to automa tically dial a specific numbe r. T o use HotLine: Using intercom calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to ea ch member.
Making a call 142 T o make an intercom call: T o answer an i ntercom call while on a line other than your intercom group line: 1. Lift the handset. 2. Press th e Intercom key. 3. Dial the one- or two-digit code for the desired intercom group memb er. or 1.
Answering a call 143 Answering a call Each incoming call caus es th e IP D esk pho ne to ring, th e LC D indic at or beside the line (DN) key to flash, and the Message Indicator lamp to flash. T o answ e r a ca ll: Choose one o f the following fo ur options: or •L i f t t h e handset.
While on an active call 144 While on an active call You can use the following featur es during an active call: • “Placing a call on hold” on page 144 • “Transferring a call” on page 145 .
While on an active call 145 T ransferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . T o transfer a call to a third p arty: T o return to the original call if the transfer is incomplete: 1. Press the Transfer soft key.
While on an active call 146 Using T imed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . T o use Time d Reminder Recall: If the transferred call is not answere d, your IP Deskphone rings: 1.
While on an active call 147 Using Attendant Recall Use the Attendant Recall feature to contact an attendan t during a call and to connect the caller to the attendant. T o cont act the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any IP Deskphone.
While on an active call 148 T o park a call on the System Park D N or your own DN: T o park a call on a DN other than the System Park DN or you r own DN: T o park a call using the SPRE code or FFC: During an active call, press the Park sof t key twice.
While on an active call 149 T o retrieve a parke d call: 3. To use an altern ate DN from the System Park DN or your own DN, dial the DN where you want to par k the call. Otherwise, proceed to Step 4. 4. Choose one of the following: — Press the Transfer sof t key.
While on an active call 150 Recording a Calling Party Number Use the Calling Party Num ber feature to record a caller number, or to charge a call to an account numbe r, during an established call.
While on an active call 151 T racing a malicious call Use the Call Trace feature to trace nu isance calls within your system. This feature is not enabled on a ll Avaya 1165E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone.
Incoming calls 152 Incoming calls You can use the following featur es when you have an incoming call: • “Using Autom atic Answerback” on page 152 • “Using Call Pickup” on page 152 • “U.
Incoming calls 153 T o answer an incoming call in another call pick up group: T o answer a call at a specific extension in any pickup g roup: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset.
Incoming calls 154 Using Call W aiting The Call Waiting feature alerts you to an incoming call by pr odu cing a tone. It also puts the current call on hold while you answ er the new call. T o answer an incoming call while on another call: T o return to the first IP Deskphone call: 3.
Incoming calls 155 If you do not have a Call W aiting key: 2. Press the line (DN) key associ ated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk 156 While away from your desk You can use the following featur es when you are away from your desk: • “Using Call Forward” on page 156 • “Using Inter nal Call Forwa.
While away from your desk 157 T o deactivate Call Forward: T o reinst ate Call Forward to th e same number: Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone.
While away from your desk 158 T o de activate Int e rnal Call Forward: T o reinst ate Call Forward to th e same number: Using Remote Call For ward Use the Remote Call Forwar d feature (from any IP Deskphone oth er than your own) to forward calls to any IP Deskph one.
While away from your desk 159 T o deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number , press the # key.
While away from your desk 160 Securing your IP Deskphone Use the Electronic Lock feature to prevent other s from making calls from your IP Deskphone. The Electron ic Lo ck feature is controlled using your Station Control Password (SCPW). To chang e your Station Control Password, refer to “Security features” o n page 28 .
While away from your desk 161 T o unlock your IP Deskphone: or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing th e FCC remotely , dial your DN. 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC.
Talking with more than one person 162 T alking with more than one person Use the following features to enable co nversations between more than two people: • “Using the Call Join feature” on page.
Talking with more than one person 163 T o set up a conference call: If the person you atte mpt to add to the confe rence is unavailable: 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talking with more than one person 164 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active confer ees and disconnect a confer ee from the conference call. T o view active conferees: T o disconnect a conferee: 2.
Talking with more than one person 165 Using Group Call Use the Group Call feature to automatically call mem bers of a predefined group, one at a time, until all members answer. T o call group members: 2. Press the DN key on which the conference call is established.
Talking with more than one person 166 T o answer a group call: T o end a group call: — When a person in you r group is on a conference call or another gr oup call, they ar e not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the call on hold.
Working without interruption 167 W orking without interruption This section describ es feat ur es that provide uninterru p te d work tim e. Using Make Set Busy Use the Make Set Busy feature to make your IP Deskpho ne a pp ear bu sy to all callers.
Working without interruption 168 Contact your system administrator to lear n which treatment is configured for your IP De skphone. Figure 32: Call Defl ect key If you press the Deflect key and no spec ial ca ll treatment has be en configured, your caller receives a busy sig nal.
Additional call features 169 Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphon e.
Additional call features 170 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two IP Deskphones that are linked to gether enable one per son to signal the other. The person sig naled hears a buzz.
Additional call features 171 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash featur e during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.
Additional call features 172 T o charge a local or long-dist ance call to an account be fore you dial: T o charge a call in progress: 1. Lift the handset. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC.
Additional call features 173 T o charge a call to an account when you tran sfer a call: 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key.
Additional call features 174 T o ch arge a call to an account w hen you add someone to a conferen c e ca ll : 1. Press the Conference sof t key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Det ail Recording FFC.
Additional call features 175 Using Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed C amp -o n. Use Enhanced Overrid e to mak e a call or a consultation call, such as placing a call on hold and calling another party.
Additional call features 176 Using Forced Camp-on feature Use the Forced Camp-on featur e to au tomatically ring another IP Deskphone (internal or external) imme diately after tha t IP Deskphone disconnects from its current call.
Additional call features 177 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and inte rr upt another call. T o override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call.
Additional call features 178 T o use Privacy Release in an est ablished st ate: Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet-me code from any IP Deskphone.
Additional call features 179 T o use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to re dial the number of the called party.
Additional call features 180 T o answer a Radio Pa ge: If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the p age call fr om any IP Deskphone.
Additional call features 181 T o respond to a voice call: Your IP Deskphone rings once and the caller's voice transmits th rough your speaker. Lift the handset .
Additional phone features 182 Additional phone features The following features are de scribed in this section: • “Using the Personal Directo ry” on page 182 • “Using the Ca llers List” on .
Additional phone features 183 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen.
Additional phone features 184 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm soft key to delete the entry.
Additional phone features 185 Using the Callers List The Callers Lis t feature lo gs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the olde st entry. Use the Callers List fe atur e to r eview missed calls and to dia l calls.
Additional phone features 186 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 187 T o delete the entire Callers List: Using the Redial List The Redial List feature logs all outgoi ng calls. Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to revie w calls made, and to redial previously dialed calls.
Additional phone features 188 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 189 Using V ir tual Office The Virtual Office feature provides a service you can use while you are away from y our desk to tr ansfer calls , and all your office IP Deskphone features, to a remote IP Deskphone.
Additional phone features 190 Logging in to Virtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as shown in Figur e 33 on page 191 .
Additional phone features 191 Figure 33: Vir tual soft key T o activate Virtu al Office on your Office IP Deskphone from your Remote IP Deskphone: 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press Enter. 4. At the prompt, enter the home Sta tion Control Password (SCPW) .
Additional phone features 192 A successful login transfers all the feat ures , time, date, an d ton es to your Remote IP Deskphone from you r Office IP Deskphone. Your Virtual Office session expires after a fixed period of time, (determi ned by your system administra tor).
Additional phone features 193 Figure 35: Logged in to an A vaya 1165E IP Deskphone using an A vaya1120E IP Deskphone Figure 36 on page 194 shows an Avaya 2050 IP Softphon e logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone.
Additional phone features 194 Figure 36: Logged in to an A vaya 1165E IP Deskphone using an A vaya 2050 IP Softphone Regardless of wh at model of IP Deskphone yo u use as a Remote phone, a User information line appears, which lis ts the number of your Office IP Deskphone.
Additional phone features 195 Figure 37: Office ph one displays the mes sage Logged Out When activated for Virtual Office by a remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational. If this is the case when you r eturn to your offic e, you can disc onnect the rem ote login and regain control of your Office phone.
Additional phone features 196 T o regain operation of a IP Deskphone being used for V irtual Office: Logging out of Virtual Office To log out of Virtual Office, press the Virtual soft key.
Additional phone features 197 Deskphones can still be used to make emergency calls. “Emergency Calls only” is displayed on the IP Deskpho ne display when not logged in to Virtual Of fice. When the phone goes of f-hook, dial tone is available for emergen cy calls only .
Additional phone features 198 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system adminis trator to clear lock. Permission Denied (1) Remote IP Deskphone has no Station Control Password.
Additional phone features 199 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provide s a means of extending CS1000 features to one or more remo tely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM IP Deskp hones are located.
Additional phone features 200 Features such as Personal Directory, Redial List, and Ca llers Li st are not available when oper ating in Local Mode. When in Local Mode, the IP Deskphone displays the message LOCAL MODE . Using T est Local Mode Use Test Local Mode to check Lo cal Mode functionality (make and receive IP Deskphone calls).
Additional phone features 201 T roubleshooting MG 1000B The MG 1000B can cause error me ssages to display on-scr een. Table 15 lists error messages and describes actions to correct the causes. 3. Press Enter (the IP Deskphone reg isters back to the main office).
Using Hospitality features 202 Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your IP Deskphone , you can pr ogram the sy stem to aut omatically place a call to you at a predetermined time.
Using Hospitality features 203 T o cancel an Automatic W ake-Up call: T o verify the time for the Automati c W ake-Up call: 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake -Up Verify FFC.
Using Hospitality features 204 Activating Message Registration Use the Message Registration fe ature to read, chan ge, or reset meters that log your hotel phone calls. T o read meters: T o change a meter: 1. Press the Message Reg istration key. 2. Dial the room Directory Number (DN).
Using Hospitality features 205 T o reset a meter to zero: Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. T o enter cleaning st atus: 1.
Using Hospitality features 206 Displaying Room Status Use the Room Status feat ure to display the stat us of a room using the Display Module. T o display the st atus of a room: 3.
Using Hospitality features 207 Changing the st atus of a room: 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code.
Using Hospitality features 208 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room o.
Accessing External Server Applications 209 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your Avaya 1165E IP Deskphon e. To find out what features and services are available, contact your system administrator.
Accessing External Server Applications 210 Using SA VE key Use the SAVE feature key to save the recording of an active call. Th is key is associated with the active user ID and is operational only if a call is active.
Flexible Feature Co des (FFCs) 211 Flexible Feature Codes (FFCs) Use Table 16 to track the FFCs assigned by your sy stem administrator. T able 16: Flexible Feat ure Codes FFC Feature FFC Feature Autom.
Flexible Feature Codes (FFCs) 212.
Quick Reference 213 Quick Reference This chapter is the Quick Reference Card for the Avaya 1165E IP Deskphone. Print this chapter as a re ference guide Feature Operation Aut o Di a l Store Use Display.
Quick Reference 214 Legend When notified Deactiva te T ransfer Adjust V olume Mute Icon Action ( ) Indicate s t he k ey cap te xt labe l. Fo r ex ampl e, (Message). Lift the handset, press the line (DN) ke y or the Handset key . Replace the handset , or press to end the call.
Quick Reference 215 Ser vices and T elephone Options Menus * To use a headset equipped with Blu etooth® wireless technology, you must first configure the headse t and your phone to work togeth er. For more information, see Avaya 1165E IP Deskphone User Guide.
Quick Reference 216.
Regulatory and safety information 217 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation.
Regulatory and safety information 218 colocated or opera ted in conjunction with any other anten na or transmitter. Table 17 lists E MC compliance for various jurisdictions.
Regulatory and safety information 219 Table 18 lists S afety compliance for various jurisdictions . Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements.
Regulatory and safety information 220 DenAn regulator y notice for Japan.
Third party terms 221 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licens.
Third party terms 222 * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted.
Third party terms 223 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to sh are and change fre e software--to m a ke sure the software is free for all its users.
Third party terms 224 another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ver e d by th is License; they are ou tside its scope.
Third party terms 225 to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program.
Third party terms 226 or distribute the Program or its derivative works. These actio ns ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr a.
Third party terms 227 Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns.
Third party terms 228 want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m.
Third party terms 229 OpenSSL The following component is lic ensed un d er Ope nS S L licen se : OpenSSL 0.9.7b OpenSSL License /* ================ ===================== ================ * Copyright (c) 1998-2008 The Op enSSL Project. All rights reserved.
Third party terms 230 * 6. Redistributions of any form whatsoe ver must retain the following acknowledgm ent: * "This product includes software develope d by the OpenSSL Project for use in the OpenSSL Toolki t (http://www.
Third party terms 231 * * This library is free for commercial and non-commer cial use as long as the following conditions are ahear ed to. Th e following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just th e SSL code.
Third party terms 232 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERC HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Third party terms 233 1. The origin of this software must not be misreprese n te d; yo u mu st not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pro duct documentation would be appreciated but is not required.
Third party terms 234 dealings in this Software without prior written aut horization of the copyright holde r. END OF TERMS AND CONDITIONS Libpng The following component is lic ensed un d er libpn g licens e: Libpng 1.2.37 - June 4 , 2009 Libpng License This copy of the libpng notices is p rovided for your convenience.
Third party terms 235 libpng versions 0.97, January 1998, through 1.0 .6, March 20, 2000, are Copyright (c) 199 8, 1999 Glenn Rand ers- Pehrson, and are distributed according to the same disclaim er a nd license as libpng-0.
Third party terms 236 consequen tia l dama ge s, wh ich m ay re su lt from the us e of th e PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby grante d to use, copy, modify, and distribu te this source code, or portions hereof, fo r any purpose, withou t fee, subject to the following restrictions: 1.
Third party terms 237 ." This code is derived from softwar e contribut ed to Berkeley by Ch ris Torek. Redistribution and use in source and binar y for ms, with or without modification, are permitted provided tha t the following conditions are met: .
Third party terms 238 Convert UTF ConvertUTF License Copyright 2001 -2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d.
Third party terms 239 Redistributions in binar y form must re produce th e above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution.
Third party terms 240 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p ar t on the work of the Independent JPEG Group".
Appendix: Connecting the components 241 Appendix: Connecting the components Following figure shows connection s on the Avaya 1165E IP Deskphone. Figure 38: A vaya 1165E IP Deskphone connections WA R N I N G Ensure that the protective rubber ca p on the Accessory Expansion M odule port is in pl ace when the port is not in use.
Appendix: Connecting the components 242 Before you begin Connecting the components of the IP Deskphone CA UTION Damage to Equipment Ensure you only plug your A vaya 1 165E IP Deskphone into a 100BaseT Ethernet jack.
Appendix: Connecting the components 243 Figure 39: Release the Avaya 1165E IP Deskphone from the stand Use the following steps to connect the components of your IP Deskphone. 1. Remove t he stand cover. Pull upward on the center catch as indicated in preceding figure and remove the stand cover.
Appendix: Connecting the components 244 Figure 40: Remove the stand cover 2. Y our Avaya 1 165E IP Deskphone can be powered by st andard IEEE 802.3af Power over Ethernet or by AC power T o use Power over Ethernet, wh ere power is delivere d fr om th e Ethe rnet Switch over the LAN cabling infrastructure to th e phone (IEEE 802.
Appendix: Connecting the components 245 3. Install the han dset. Connect th e end of the handset cable w ith the short straight section into the handset. C onnect the end of the handset cable with the long straight section to the back of the IP Deskphone, using the RJ-9 ha ndset jack hand set jack marked with the symbol + .
Appendix: Connecting the components 246 Figure 41: Cable r outing tr acks and mounting holes 8. Wall-mount your IP Deskphon e(optional). Your Avaya 1165E IP Deskphone can be mounted either by: (Metho .
Appendix: Connecting the components 247 screws. When the lower screws ar e snug, install the IP Deskphon eon the mounting screws, and then tighten the top screws.
Appendix: Connecting the components 248.
Terms you should know 249 T erms you should know A vaya Communication Server 1000 Y our office communication system. Calling Party Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number . The system must have CP ND enabled.
Terms you should know 250 Date/time display The current date and time when the IP Deskphone is in an idle state. Directory Number (DN) A number consisting of one to se ven digit s for an IP Deskphone, and also know n as an extension number . Feature display An area that shows status infor mat ion abo ut th e featur e in use.
Terms you should know 251 Interrupted dial tone A broken or pulsed dial tone that so unds when you access some features on your IP Deskphone. Message/Inbox A fixed key on your A vaya 1 165E IP Deskphone that connects to your voice messaging system when the key is pressed.
Terms you should know 252 Services key A fixed key used to acce ss optio ns such as T elephone Options, Password Admin, V irtual Of fice Lo gi n, V irtual Of fice Logout, T est Local Mode, and Resume Normal Mode.
Terms you should know 253 System or Switch Y our office communication system. Switchhook A button on which th e handset p resses down, disconnecting you r call when you replace the handset. The han dset (when lifted) releases the switchhook, and you eithe r an swer an incoming call or you receive a dial tone to make a call.
Terms you should know 254.
Index 255 Index A About the IP Phone 2004 11, 241, 249 Active headset device 93 Advanced Diagnostic Tool 126 Answer a call 143 Attendant Recall 147 AutoDial 136 AutoDial Transf er 169 Automatic Answer.
Index 256 DN 250 E Electronic Lo ck 160 Encrypted calling 28 Enhanced O verride 175 Enter key 17 Entering and editin g te xt 31 Expand key 17 Expansion Module bold font 87 External server applications.
Index 257 O Off-hook 251 Off-hook dialing 128 Onhook Default Path 72 On-hook dialing 129 Outline Font 87 Override a busy signal 177 P Paging tone 251 Personal Directory 13 3 Place a call on hold 144 P.
Index 258 V Virtual Office 189 Virtual Office login 19 0 Virtual Office logout 196 Virtual Office on your Remote telephone 192 Voice Call 180 Volume adju stm e nt 57 Volume control bar 15.
Een belangrijk punt na aankoop van elk apparaat Avaya 1165E (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Avaya 1165E heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Avaya 1165E vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Avaya 1165E leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Avaya 1165E krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Avaya 1165E bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Avaya 1165E kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Avaya 1165E . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
