Gebruiksaanwijzing /service van het product 1230 van de fabrikant Avaya
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A v a y a 12 30 IP De skphone User G u id e A v ay a C ommunication S erver 1000 Document S tatus: Stand ar d Document V ersion: 06.01 Part Code: NN43142-10 1 Date: October 2010.
© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors.
Revision history 3 Revision histor y October 2010 S tandard 06.01. This docu ment is up-issued to support UNIS tim 5.0 and A vaya Communication Server 1000 Relea se 7.5. June 2010 S tandard 05.02. Th is document is up-issued to reflect chang es in technical content for Call Log Optio ns.
Revision history 4 April 2008 S tandard 01.08. This do cument is up-issued to support Communication Server 1000 Rele ase 5.5. March 2008 S tandard 01.07. This do cument is up-issued to support Communication Server 1000 Rele ase 5.5 and to con t ain upd ates to the links in the document.
Revision history 5 December 2007 S tandard 01.01. This do cument is issued to support Communication Server 1000 Rele ase 5.5..
Revision history 6.
Contents 7 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Regulatory and safet y information . . . . . . . . .
Contents 8 Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 9 Managing calls while away from y our desk . . . . . . . . . . . . . 121 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 131 Hotel applications .
Contents 10.
Welcome 11 W elcome Your Avaya 123 0 IP Deskphone brings voice and data to your de sktop. The Avaya 1230 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ether net connection.
Welcome 12 Feature over view Your Avaya 1230 IP Deskph one supports the following fea tures: • four context-sensitive sof t keys (self-labeled) Note: Context-sensitive soft keys are A vaya Communication Server dependent. Some IP Deskphones ar e not configured to suppor t context-sensitive soft key func tionality .
Welcome 13 - ten lines/features you can access through Second Pa ge Functionality • headset jack • handset jack • 10/100 Ethernet ports - one Ethernet port for LAN connectio n - one Ethernet por.
Welcome 14 Figure 2: A vaya 1230 IP Deskphone.
Regulatory and safety information 15 Regulator y and safety information This equipment has bee n tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection again st harmf ul interference in a residential installation.
Regulatory and safety information 16 Other Safety Approvals: IE C 60950-1: ITE equipment - Sa fety - Part 1: General requirements Table 1 on page 16 shows the EMC compliance for variou s jurisdictions.
Regulatory and safety information 17 Table 2 on page 17 shows the Safety compliance for various jurisdictions. European Community EN 55022 Class B Emis sions: Information technology equipment - Rad io.
Regulatory and safety information 18 Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Par t 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements.
Regulatory and safety information 19 Note 1: This equipment has been tested a nd found to comply with the limits for a Class A digital devi ce, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interferen ce when the equipment is operated in a commercial environm ent.
Regulatory and safety information 20 the user will be required to correct the interferen ce at his own expense. The user should not make change s or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipm ent • Reorient or reloca te the re ce ivin g an te nn a .
Regulatory and safety information 21 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information 22 DenAn regulator y notice for Japan Connecting Power Use only Avaya-approve d Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207 A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskp hone can occur if you plug the phone into an ISDN connection.
Regulatory and safety information 23 Location Avaya recommends that you install your Avaya 1230 IP Deskphone away from direct sunlight..
Customer service 24 Customer ser vice Visit the Avaya Web site to access the complete range of serv ices and support that Avaya pr ovides. Go to www.avaya.
Using your Avaya 1230 IP Deskphone 25 Using your A vaya 1230 IP Deskphone After you familiarize yourself with t he Avaya 1230 IP Deskphone features, you can start to use the IP Deskphone. This section de scribes how to use the Avaya 1230 IP Deskphone.
Using your Avaya 1230 IP Deskphone 26 A vaya 1230 IP Deskphone controls This section describes the controls on the Avaya 1230 IP Deskphone. Depending on your geogra phic region, the Avaya 1230 I P Deskphone includes key caps with English text labels.
Using your Avaya 1230 IP Deskphone 27 A steadily lit icon beside a featur e key indicates the fe ature is active. A flashing ico n indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed pa ge of keys, the IP Deskphone automatically displays the page with the active key.
Using your Avaya 1230 IP Deskphone 28 Press the Handsfree key to activate handsfree mode. Note: The Handsf ree LED indicator , on the Handsfree key , lights to indicate that Handsfree is in use. Use the Navigation keys to scroll through menus and lists that appear on the LCD screen.
Using your Avaya 1230 IP Deskphone 29 Press the Applications key to access external server applicatio ns. Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. The Headset LED indi cator, embedded in the Headset key, lights to indic ate that the headset is in use.
Using your Avaya 1230 IP Deskphone 30 Press the Redial key to access the redial list. Press the Message key to access your voice mailbox when the message waiting indicator flashes.
Using your Avaya 1230 IP Deskphone 31 Press the Services key an d use the navigation keys to access th e following items: • T elephone Options — Volume adjustment — Contrast adjustment — Langu.
Using your Avaya 1230 IP Deskphone 32 A vaya 1230 IP Deskphone display Your Avaya 1230 IP De skphone display is div ided into three sections: • T en user-defined feature key labels appear on the upper section.
Using your Avaya 1230 IP Deskphone 33 Figure 3 o n page 3 3 shows the Avaya 1230 IP Deskphone LCD screen. Figure 3: A vaya 1230 IP Deskphone LCD screen License notification Notify your system administrator if your phone displays a message in a pop-up window about the lice nsing feature or evaluation period .
Using your Avaya 1230 IP Deskphone 34 Audio and text message broadcast The Avaya 1230 IP Deskphone can display special messages in the display area of your teleph one, and can play special audio messages through the speaker.
Installing your Avaya 1230 IP Deskphone 35 Installing your A vaya 1230 IP Deskphone This section details the steps and precautionary measures to perform during IP Deskphone installation . The standard Avaya 1230 IP Deskphone pa ckage includes the following acce ssories: • foot st and • handset • handset cord • 2.
Installing your Avaya 1230 IP Deskphone 36 Figure 4: Connections on the A vaya 1230 IP Deskphone Perform the following steps to connect the components of the phone an d to install the phone.
Installing your Avaya 1230 IP Deskphone 37 Attaching the foot stand (optional) Attach the foot stand in the ap pr opri ate slots, depe nding on the desired angle for your IP Deskphon e. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25 -degree angle .
Installing your Avaya 1230 IP Deskphone 38 Connecting the headset (optional) If you have a headset, you can connec t the headset to the Avaya 1230 IP Deskphone. For information on how to use your headset with your IP Deskphone, re fer to “Usin g a he ad se t” on page 9 8 .
Installing your Avaya 1230 IP Deskphone 39 1. Connect the DC barrel con nector to the power jack on the back of th e Avaya 1230 IP Deskphone. 2. Thread the cab le through the channel in the foot stand to secure the cable.
Installing your Avaya 1230 IP Deskphone 40 Connecting the PC Ethernet cable Connect the CAT5e PC Ethernet cabl e between your IP Deskphone an d your computer to enable your computer to access the LAN. 1. Plug one end of the PC Eth ernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone marked with the ( symbol.
Basic features 41 Basic features This section explains how to cust om ize the features on your A vaya 1230 IP Deskphone to m eet your requireme nts. Note: Call fe atures and Fle xible Feature Co des (FFC) must be assigned to your Avaya 1230 IP Deskpho ne and supported by system software.
Basic features 42 T elephone Options The Telephone Options menu item p rovides you with access to the following features on your A v aya 1230 IP Deskpho ne: • “Adjusting volume” on p age 44 • .
Basic features 43 Figure 5: T elephone Options menu. Note: If a menu includes a submenu, an ellipsis (...) appears after the command. To use the Telephone Opt ions menu, perform the following steps: 1. Press the Services ke y. 2. Press the Up or Down keys to scr oll up or down, and then select Tele phone Options .
Basic features 44 Adjusting volume To adjust the volume: 5. Press the Enter key. The display provides information require d to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications.
Basic features 45 Adjusting the display screen contrast You can adjust the contr ast using the Local Tools menu; however, Avaya recommends that you use the Telepho ne Options menu.
Basic features 46 Selecting a language Information that appears on the display is available in multiple languages. This language setting co ntrols t he language only fo r Avaya 1230 IP Deskphone feat ur es . If the Lang uage setting is pa ssword-protec ted, you must enter a password (SCPW) to change the langu ag e.
Basic features 47 Configuring a headset Each headset has its own tuning parameters, and your d eskphone must be configured to use th e proper parameters . If you do not configure the deskphone for the proper tu ning parameters, you may not be taking full advantage of the audio qu alities of the headset.
Basic features 48 Selecting date and time forma t Several date and time forma ts are available. Formats are based on the 12-hour and 24- hour clocks. Use the following procedure to select a date and time format. 3. Press the Select sof t key to save the selected head set typ e and return to the Telephone Opti ons menu.
Basic features 49 Accessing display diagnostics The Display diagnostics command te sts the Avaya 1230 IP Deskphon e display screen and indicator lights.
Basic features 50 V iewing IP Deskphone information The Local Set Info option displays the followin g IP Deskphone-specific information. • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Deskpho ne information.
Basic features 51 Per forming diagnostics The Diagnostics command displays the followin g IP Deskphone-specific information. • Diag T ools (Ping, do Rou te T races) • EtherS tats (S peed, Auto Ne .
Basic features 52 Configuring Call Log Options Use the call log option to configur e the following pr eferences: • “Configuring the Callers Li st log” on page 52 • “Configuring New Call Indi.
Basic features 53 To log all incoming calls includi ng calls while IP Deskphone is busy: To log all incoming calls including ca lls while your IP Deskphone is busy, press the Services key and select Call Log Options from the Telephone Options menu. 1.
Basic features 54 Configuring Prefer red Name Match You can configure your Ava ya 1230 IP Deskphone to display the name of the caller a s defined in your Personal Directory. By default, the option is Off. 2. Press the Up or Down keys t o scroll up or down, and then select the Incoming Calls option.
Basic features 55 Use the following procedure to configure Preferred Name Match . Configuring the area codes Use the Area Code Setup menu to save up to three area codes.
Basic features 56 Use the following procedure to configure default area codes (maximum of three). 1. Press the Services ke y, select Telephone Opti ons , and select Call Log Options. 2. Press the Up or Down ke ys to scrol l up or down, and then select Area Code Setup .
Basic features 57 Use the following procedure to edit area code display. 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. 1. Press the Services ke y, select Telephone Opti ons , and select Call Log Options.
Basic features 58 6. Use the dialpad to edit the number. 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations.
Basic features 59 Selecting a ring type Use the Ring type option to configu re the IP Deskphone ring tone. Use the following procedure to select a rin g type. 1. Press the Services ke y, select Telephone Opti ons , and select Ring type. 2. Press the Up or Down keys to scroll up or down, and then select one of th e ring types.
Basic features 60 Enabling or disabling Call Timer The call timer measures the call duration . Use the following procedure to enable or disable Call Timer. 1. Press the Services ke y, select Telephone Opti ons , and select Call timer. 2. Press th e Up or Down keys to enable or disable the Call Timer.
Basic features 61 Enabling OnHook Default Path Use the OnHook Defa ult Path option to enable Head set or Handsfree for your Avaya 1230 IP Deskphone. Use the following procedure to enab le OnHook Default Path. Changing feature key labels Use the Change Feature Key label option to rena me the label that correspond s to the featur e key.
Basic features 62 incorrect pass wor d mor e th an three time s, th e pa ssw or d fu nct ionality is locked. Contact your system administr ator to unlock the password. Note: If a fe ature key is c onfigured as an autodial key , the label does not change if the autodial key configura t ion changes.
Basic features 63 Use the followin g procedure to re store the defa ult labels. Configuring the name display format You can configure your Ava ya 1230 IP Deskphone to display the name of the calling party in on e of the follow ing formats: • first name, last name • last name, first name 1.
Basic features 64 Use the following procedure to configure name display format. Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the Handsfree key.
Basic features 65 Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, na m e (d ef au lt) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services key, select Telephone Opt ions and s elect Caller ID display order .
Basic features 66 Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press th e Services key, select Telephone Options , and select Normal mode indication.
Advanced features 67 Advanced features You can cust omize features on your Avaya 1230 IP Deskph one to meet your requirements. T his section describes how to customize the advanced features.
Advanced features 68 Managing your Station Contr ol Password You can assign a Station Control Password (SCPW) to: • lock your IP Deskphon e and pr event the misuse of your IP Deskphone • use passw.
Advanced features 69 T urning Password Pro tection on or off Use the following procedure to turn Password Pr otection on or off. 6. Enter you r new password using the dialpad. To enter special characters, press the Up key. For inform ation about entering text, see “Using the telephon e dialpad” on page 89 .
Advanced features 70 Note: The default configuration for Password Protection is of f. Configuring an Electr onic Lock on your IP Deskphone Use the Electronic Lock feature to prevent other s from making calls from your Avaya 1230 IP Deskphone. Your SCPW co ntrols the Electronic Lock feature.
Advanced features 71 Unlocking your A vaya 1230 IP Deskphone Use the following procedure to unlock your Avaya 12 30 IP Deskphone . 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, pr es s the Goodbye key.
Advanced features 72 Customizing the Personal Director y Use the Personal Directory featu re to create and stor e up to 100 conta cts of your choice. A Personal Directory en try can contain • last n.
Advanced features 73 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “D ir ectory is full” appears, delete one or more entries to accommodate a new entr y. 3. Use the d ialpad to enter the name.
Advanced features 74 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Up or Down keys to scr oll up or down, and then select the desired entry. 3. Press the Edit soft key and make the necessary changes.
Advanced features 75 Copying an entr y Use the following procedure to copy an entry in the Per sonal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. 1. Press the Directory key and select Personal Directory .
Advanced features 76 Searching for an entr y Use the following procedure to search for a n entr y in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes.
Advanced features 77 Configuring the Local T ools menu Your Avaya 1230 IP Deskphone has both local and server-ba sed telephone tools and features. This se ction discusses the various tools and features available lo cally on your Avaya 1230 IP Deskphone.
Advanced features 78 The function of some keys on the Avaya 1230 IP Deskphone diffe rs based on the situation . Table 5 on pa ge 78 describes the function of each key for nav igating and using menus. Table 6 on page 78 describes the key functions in di alog boxes.
Advanced features 79 When you work in Edit mode, the first field of the item is selecte d and a blinking cursor appears to th e right of the current edit position . Table 7 on page 79 describes th e na vigation key functions in Edit mode. Note: S pecial characters are accessed by pressing 1 .
Advanced features 80 Note: Chan ges ma d e to the dis pla y Contrast using this method are lost if you reset the IP Deskphone. T o avoid this situation, A vaya recommends that you use the Contrast Adjustm ent control in th e T elephone Options menu for contrast adjustment.
Advanced features 81 Note: This language setting only contro ls the lang uage used in the local menus on your IP Deskphone. T o select the language for features on your IP Deskphone, press the Services key, select Telephone Options, an d select Language… 3.
Advanced features 82 2. Local Diagnostics The 2. Local Diagnostic s submenu offe rs th e follo wing choic es : • IP Set and DHCP Information—V iew reports about A vaya 1230 IP Deskphone and DHCP operation. • Network Diagnostic T ools—Diagnose network problem s using ping and trace rout e too ls.
Advanced features 83 4. Lock Menu Your system administrator can use the Lo ck Menu tool t o protect the Local Tools menu items fro m accid ental or unwanted change s. This tool is for administrator use only. Using V irtual Office Use the Virtual Office feature to tr ansfer calls and your office IP Deskphone settings to a remote IP Deskphone.
Advanced features 84 Logging on to V irtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as shown in Figure 6 on page 85 .
Advanced features 85 Figure 6: Vir tual soft key 1. Press the Virtual soft ke y. 2. At the prompt, enter your us er ID. 3. Press the Enter key. Virtual.
Advanced features 86 A successful logon tran sfers all the features, time, date, and tones of your office Avaya 1230 IP Deskphone to your re mote IP Deskphone. Your Virtual Office session expires af ter a fixed perio d of time which you r system adminis trator determin es .
Advanced features 87 Using Vi rtual Office on yo ur office IP Deskphone When activated for Virtual Offi ce by a remote IP Deskphone, yo ur office IP Deskphone logs off and is no longer operatio nal. When you return to the office, disconnect the remote logon to regain control of your office phone.
Advanced features 88 Press Yes to allow the IP Deskphone to log out of Virtua l Off ic e or press No to remain logged in to Virtual Office and reset th e IDLE timer.
Operating your Avaya 1230 IP Deskphone 89 Operating your A vaya 1230 IP Deskphone This section describes how to operate yo ur A vaya 1230 IP Deskphone. It describes operations such as entering text, making a call, using the Corporate directory, and u sing the Redia l List.
Operating your Avaya 1230 IP Deskphone 90 5. Select the appropriate editing soft key for the operation you wa nt to perform . 6. If the key you want is no t visible, press the More soft key to access the next layer of soft keys . 7. Press th e Up key to access the symbols.
Operating your Avaya 1230 IP Deskphone 91 • “Using Handsfree dia ling” on page 97 • “Using the Corporate Dire ctor y” on page 99 • “Using the Personal Direc tory” on page 100 • “.
Operating your Avaya 1230 IP Deskphone 92 Dialing an entry Use the following procedure to dial an en try in the Callers List. Deleting an entry Use the following procedure to delete an entry in the Callers List. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry.
Operating your Avaya 1230 IP Deskphone 93 Deleting the entire Callers List Use the following procedure to delete the e ntire Callers List. Using the Redial List The Redial List logs a maximum of 20 outgoing calls. When the list is full, the system over writ es th e old es t en try .
Operating your Avaya 1230 IP Deskphone 94 Dialing an entry Use the following procedure to dial an entry in the Redial List Deleting an entry Use the following procedure to delete an entry in the Redial List. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry.
Operating your Avaya 1230 IP Deskphone 95 Deleting the entire Redial List Use the following procedure to delete the e ntire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key.
Operating your Avaya 1230 IP Deskphone 96 Using On-hook dialing Perform the following steps to make a call with out lifting the handset. 1. Leave the hand set in the cradle . 2. Press the line (DN) key. 3. Listen for the dial tone an d dial the number.
Operating your Avaya 1230 IP Deskphone 97 Using Handsfree dialing Use handsfree dialing to make a call using the built-in micro phone and speaker or using a headset.
Operating your Avaya 1230 IP Deskphone 98 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handse t mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree.
Operating your Avaya 1230 IP Deskphone 99 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using the Corporate Directory The Corpora te Directory feat ure provid es an alphabetic list of entries sorted by last name.
Operating your Avaya 1230 IP Deskphone 100 Making a call using the Corporate Directory Use the following procedur e to make a ca ll using the Corporate Dir ectory. Note: This feature is not available on all IP Deskphones. Contact your system administrator to fi nd ou t if this feature is available for your use.
Operating your Avaya 1230 IP Deskphone 101 Personal Directory, press the Directory key, and selec t Personal Directory . Using Predial Use the Predial feature to enter, preview, and edit numbers befo re you make a call. Making a call Use the following procedure to make a call using the Predial feature.
Operating your Avaya 1230 IP Deskphone 102 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and auto matically dial telephone numb ers. Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature.
Operating your Avaya 1230 IP Deskphone 103 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an Auto Dial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key.
Operating your Avaya 1230 IP Deskphone 104 Using Ring Again Use the Ring Again feature to automat ically redial the number if you receive a busy tone, or if your calle d party does no t answer. Your Av aya 1230 IP Deskphone rings whe n the pe rson you called b ecomes availa ble.
Operating your Avaya 1230 IP Deskphone 105 Deactivating Ring Again before notification Use the following procedure to deactiva te Ring Again before notification. Using Last Number Redial Use the Last Number Redial fe ature to automatically redial the most recently dialed number.
Operating your Avaya 1230 IP Deskphone 106 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d i git code. You ca n store, edit, and automatically dial frequently-called telephone numbe rs.
Operating your Avaya 1230 IP Deskphone 107 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restri ctions placed on your IP Deskphone. Using HotLine Use the Hot Line featur e to autom at i ca lly dial a nu mbe r.
Operating your Avaya 1230 IP Deskphone 108 Using Intercom Calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call.
Operating your Avaya 1230 IP Deskphone 109 Answering a call Each incoming call caus es th e IP D esk pho ne to ring, th e LC D indic at or beside the line (DN) key to flash, and the Message In dicator lamp to flash.
Operating your Avaya 1230 IP Deskphone 110 Activating Automatic Answerback Use the following procedure to activate Automa tic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerb ack. Note: Calls are not forwarded to the voice message service.
Operating your Avaya 1230 IP Deskphone 111 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. Answering a call at a specific extension in any pickup group Use the following procedur e to answer a call at a specific extension in any call pickup group.
Operating your Avaya 1230 IP Deskphone 112 Managing calls during a call You can use the following featur es during a call: • “Using Call Hold” on page 1 12 • “Using Call W aiting” on p age.
Operating your Avaya 1230 IP Deskphone 113 Placing a call on hol d Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on ho ld. Using Call W aiting The Call Waiting feature produces a to ne to alert you to an incoming call when you are already on a call.
Operating your Avaya 1230 IP Deskphone 114 Answering a call during another call Use the following procedure to answer a call during another call. Returning to the original call Use the following procedure to return to the original call. T ransferring a Call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on .
Operating your Avaya 1230 IP Deskphone 115 Transferring a call to a third party Use the following procedure to transfe r a call to a third party. Returning to the original cal l if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete.
Operating your Avaya 1230 IP Deskphone 116 Transfering a call using Timed Reminder Recall Use the following procedure to transfe r a call using Timed Reminder Recall.
Operating your Avaya 1230 IP Deskphone 117 Using Attendant Recall Use the Attendant Recall feature to contact an attendan t during a call and to connect the caller to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone.
Operating your Avaya 1230 IP Deskphone 118 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call on a DN (not System Park DN or own DN) To park a call on a DN (not System Park DN or own DN), perform the following procedure.
Operating your Avaya 1230 IP Deskphone 119 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedu re. Retrieving a parked call Use the following step to retrieve a parked call. Note: When Call Park is configured network-wide, you can use this feature acr oss networks.
Operating your Avaya 1230 IP Deskphone 120 Recording a Calling Pa rty (Caller) Number During a call, use the Calling Party Number feature to record the calling party number, or to charge the call to an account number .
Operating your Avaya 1230 IP Deskphone 121 Managing calls while away fr om your desk You can use th e following featur es when you are a way from your de sk to manage an incoming call and to ensure yo.
Operating your Avaya 1230 IP Deskphone 122 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs.
Operating your Avaya 1230 IP Deskphone 123 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward .
Operating your Avaya 1230 IP Deskphone 124 Using Remote Call Forward Use the Remote Call Forward feature to for ward calls on your IP Deskphone to another DN from a remote telep ho ne. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward.
Operating your Avaya 1230 IP Deskphone 125 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 6. Dial the number to which to forward the calls. If the number dialed is inva lid, you hear a fast busy signal. 7.
Operating your Avaya 1230 IP Deskphone 126 Managing multipar ty calls Use the following features to enable multipa rty conversations • “Using Call Join” on page 126 • “Setting up a Confer en.
Operating your Avaya 1230 IP Deskphone 127 supported in a conference call depends on the IP Deskphone configuration. 1. During a ca ll, press the Conference key to place the party on hold. You hear a dial tone. 2. Dial the number of the person to add to the conferen ce call.
Operating your Avaya 1230 IP Deskphone 128 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees an d to disconnect a conferee from the conferen ce call. Viewing active conferees Use the following procedure to view active confere es.
Operating your Avaya 1230 IP Deskphone 129 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer . Calling group members Use the following procedure to call group members.
Operating your Avaya 1230 IP Deskphone 130 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the gr oup call can put the call on hold.
Operating your Avaya 1230 IP Deskphone 131 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Deskpho ne app ear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy.
Operating your Avaya 1230 IP Deskphone 132 Figure 7: Call Deflect If you press the Deflect key and no spec ial ca ll treatment has be en configured, your caller receives a busy sig nal.
Operating your Avaya 1230 IP Deskphone 133 Hotel applications Hotel applications are a group of hosp itality features that increase the value of the Av aya 1230 IP Deskpho ne.
Operating your Avaya 1230 IP Deskphone 134 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time fo rmat (hhmm). You hear a tone to confirm your entered time.
Operating your Avaya 1230 IP Deskphone 135 Verifying Automatic Wake-Up call Use the following procedure to veri fy Automa tic Wake-Up call. Activating Message Registration Use the Message Registration fe ature to read, change, or reset meter s that log your IP Deskphone calls.
Operating your Avaya 1230 IP Deskphone 136 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room.
Operating your Avaya 1230 IP Deskphone 137 Resetting a meter to zero Use the following procedure to reset a mete r to zero . Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Deskphone in your room .
Operating your Avaya 1230 IP Deskphone 138 3. Dial one of the following cleaning statu s codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear an interrupted dial tone.
Operating your Avaya 1230 IP Deskphone 139 Using Room Status Use the Room Status feature to display the stat us of a room. Displaying room status Use the following procedure to enter clea ning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room.
Operating your Avaya 1230 IP Deskphone 140 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key.
Operating your Avaya 1230 IP Deskphone 141 Paging Features The Avaya 1230 IP Deskphone supports the following paging voice call features : • “Using Call Page Connect to make an announce ment” on.
Operating your Avaya 1230 IP Deskphone 142 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the telep hone or away from their desk.
Operating your Avaya 1230 IP Deskphone 143 Answering a Radio Page If you carry a Radio Pager, a page indi ca tes that a caller tried to reach you by dialing your DN. If the Radio Pa ge syst em is configured to function in Meet-me mode, you can answer the page ca ll from any IP Deskphone.
Operating your Avaya 1230 IP Deskphone 144 Using V oice Call Use the Voice Call feature to make an announ cement from another IP Deskphone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respon d a voice call.
Operating your Avaya 1230 IP Deskphone 145 • “Using Enhanced Override” on p age 147 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interrupt an other call.
Operating your Avaya 1230 IP Deskphone 146 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension . 1. Dial a number.
Operating your Avaya 1230 IP Deskphone 147 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed Camp-on. 1. Dial a number. You receive a busy signa l. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on.
Operating your Avaya 1230 IP Deskphone 148 Using Centrex ser vices You can use a few Centrex services from your IP Deskphone. Con tact your system administrator to dete rmin e if the following feature.
Operating your Avaya 1230 IP Deskphone 149 Miscellaneous call features Some call featu res are available only if your syste m administrator configures them.
Operating your Avaya 1230 IP Deskphone 150 Using Call Trace without a Call Trace key Use the following procedure to use Ca ll Trace without a Call Trace key. Charging a call or char ging a forced call Use the Call Charge feature to charge a ca ll to a specific account.
Operating your Avaya 1230 IP Deskphone 151 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone , dial the number.
Operating your Avaya 1230 IP Deskphone 152 Charging a transf erred call to an account Use the following procedure to charge a transferred call to an accoun t. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key.
Operating your Avaya 1230 IP Deskphone 153 Charging a conference call to an account Use the following procedure to char ge a call to an account when you add someone to a conference call 4. After you hear the dial tone, dial the number to which you are transfe rring the call.
Operating your Avaya 1230 IP Deskphone 154 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two linked IP Deskphones enable one person to signal the other. The person signaled hea rs a buzz. 3. Dial the charge account number.
Operating your Avaya 1230 IP Deskphone 155 Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call. Using External Se r ver Applications Use External Server Applications to directly access a variety of applications from your Avaya 1230 IP Deskphone.
Operating your Avaya 1230 IP Deskphone 156 • Call Recording (CR) application in ROD Mode — Press the ROD key during an active call to record the call • Bulk Recording — For an active call or unregistered DN/Position ID, call recording is initia ted even though the ROD key is not pressed.
Operating your Avaya 1230 IP Deskphone 157 3. Press the SAVE key to save the conversation..
Troubleshooting your Avaya 1230 IP Deskphone 158 T r oubleshooting your A vaya 1230 IP Deskphone This section provides basic informat ion about troubleshoot ing your Avaya 1230 IP Deskp hone if Virtual Office cau ses a problem. Fo r additional help, see “Customer service” on page 24 .
Troubleshooting your Avaya 1230 IP Deskphone 159 Invalid ID (1) Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database . Notify system administra tor. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered.
Troubleshooting your Avaya 1230 IP Deskphone 160 Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Deskphone has no Station Control Password. Notify system administra tor. Permission Denied (4) Incorrect User ID entered.
Troubleshooting your Avaya 1230 IP Deskphone 161 Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator. Server Unreachab le (2) Network problem. Notify system administrato r if t he problem pers ists .
Troubleshooting your Avaya 1230 IP Deskphone 162 Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock .
Avaya 1200 IP Deskphone LCD Expansion Module 163 A vaya 1200 IP Deskphone LCD Expansion Module This section provides information about the LCD Expansion Module (12- key self-labeling) supported by the A vaya 1230 IP Deskphone.
Avaya 1200 IP Deskphone LCD Expansion Mo dule 164 Keys and descriptions For the location of the ke ys and components on th e LCD Expansion Module, see Figure 8 on page 164 .
Avaya 1200 IP Deskphone LCD Expansion Module 165 Table 12 on page 165 gives a description of the keys and co mponents of the LCD Ex pansion Module. For information about co nnecting the Expansion Modu.
Avaya 1200 IP Deskphone LCD Expansion Mo dule 166.
Quick Reference 167 Quick Reference Feature operation Aut o Di a l Store Use Display Call Forw ard Activ ate Deactiva te Reinstate View n umber Call Pickup Call Waiting Ans wer Retur n to first call C.
Quick Reference 168 Legend Ser vices and T elephone Options menus T ransfer Adjust volume or Icon Action ( ) Indicates the k ey cap te xt label. For example , (Message). Lift the handset, press the line (DN) k ey or the Handset key . Replace the hand- set or press to end the call.
Quick Reference 169 Note : The Directory key provides access to the Co rp or at e Dire cto r y, Personal Directory , Redial List, and Callers List. V olume adjustment Pick one of: Ringer Handset Liste.
Quick Reference 170.
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Appendix 191 Appendix Sample con figur ation fi le <dhcp>TRUE</dhcp> <manual>TRUE</manual> <ipAddress>192.168.100.10</ipAddress> <netmask>255.255.0.0</netmask> <gateway>192.254.100.254</gateway> <domainName>av aya.
Appendix 192 <sipDialplan>sipDial plan0</sipDialplan> FALSE FALSE <sipAutoDialUserid>sipAutoDialUserid 0</sipAutoDialUserid> FA L S E F A L S E F A L S E F A L S E T R U E P A .
Appendix 193 <authPassword>authPassword0</authPassword> <authId>authId0</authId> <displayname>displayname0</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri0<.
Appendix 194 <voiceMailServerAddress>voiceMailServerAddress1</ voiceMailServerAddress> <registrarAddres s>registrarAddress1</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE.
Appendix 195 <displayname>displayname3</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri3</m wiReqUri> 1 <accProxyAddress>accProxyAddress3</accProxyAddress> < accP.
Appendix 196 <registrarAddre ss>registrarAddress4</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForward Address4</callForwardAddress> <auth.
Appendix 197 <mwiReqUri>mwiReqUri6</m wiReqUri> 1 <accProxyAddress>accProxyAddress6</accProxyAddress> < accProxyPort>5060< /accProxyPort> <voiceMailServerAddress.
Appendix 198 <callForwardAddress>cal lForwardAddress7</callForwardAddress> <authname>authname8</authn ame> <authPassword>authPassword8</authPassword> <authId>.
Appendix 199 <accProxyAddress>accProxyAddress9</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress9</ voiceMailServerAdd.
Appendix 200.
Terms you should know 201 T erms you should know Avaya Communication Ser ver 1000 Y our office communication system. Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number . The system must have CPND enabled.
Terms you should know 202 DHCP Ser ver A service provided by a device on the networ k that assigns network addresses to other devices, such as your telephone and computer . Director y Number (DN) A number consisting of one to se ven digit s for an IP Deskphone, and also know n as an extension number .
Terms you should know 203 Indicator An LCD or an LED that indica tes the status of a fe ature by the flash, wink, steady on, or of f. Information display Any display of call activity , list s, pr ompts, and status of calls.
Terms you should know 204 Network Address IP address. Uniquely identifies a dev ice on th e network. Used for routing information to that device . Off-ho ok Any line selected to make a ca ll or receive a call.
Terms you should know 205 Shared Director y Num b er A DN (extension) that is shared by two or more persons. SIP Session Initiation Protocol. This is the call-control protocol used by your telephone.
Terms you should know 206 Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when accessing IP Deskphone features. Station Control Password (SCPW) Enables security fea.
Terms you should know 207 Vo I P V oice over Internet Protocol . This is a telep hone technology where voice and control signals ar e tra nsmitted over an IP , or Internet Protocol, packet-switch ed network.
Terms you should know 208.
Index 209 Index A About the Avaya 2004 IP Deskphone 201 Accessing display diagnostics 49 Accessory Expansion Module 13 Adjusting volume 44 Answering a call 109 Applications 29 Area Code setup 55 AutoD.
Index 210 Enter key 28 Entering and editin g te xt 89 Ethernet port s 13 Expansion Module 163 F Feature display 202 Fixed key 20 2 Flexible Feature Code (FFC) 161, 202 G Getting started 25 Goodbye key.
Index 211 Password Admin 32 Performing Diagn os tics 51 Placing a call on hold 113 Power over Ethernet 13 Privacy Release 155 Q Quit key 29 R Radio Page 141 Redial 30 Regulatory an d sa fety informati.
Index 212 Using Make Set Busy 131 Using Off-ho ok dialing 95 Using On-hook dialing 96 Using Predial 101 Using Remote Call Forward 124 Using Ring Again 104 Using Speed Call 106 Using System Speed Call .
Een belangrijk punt na aankoop van elk apparaat Avaya 1230 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Avaya 1230 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Avaya 1230 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Avaya 1230 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Avaya 1230 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Avaya 1230 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Avaya 1230 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Avaya 1230 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
