Gebruiksaanwijzing /service van het product 4612 van de fabrikant Avaya
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DEFINITY ® 4612 IP T elephone Release 1 User ’ s Guid e 555-2 33-777 Issue 1 Comco de 70 02064 28 July 2001.
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Copyright and Legal Notices Copy ri ght 2001, A vaya, Inc. All Rights Reserved Noti ce Every effort was mad e to ensu re th at the informa tion in this book was co mplete an d accurat e a t the time of printing. Ho wever, inform ation is subjec t to ch ange.
Part 15 : Pe rson al Computer Statem en t. This equipm e nt has been cert ified to co mpl y with the limit s for a Class B compu ti ng de vi ce , pursuant to Subpa rt J of Par t 15 of FCC Rules. Only periph erals (computi ng i npu t/output devices, term inals, p rinters, etc.
Contents Issue 1 July 2001 i Abou t This Docu ment ■ Purp ose v i i ■ Intended Audience v ii ■ Issue Date vii ■ How to Us e This Document vii ■ Doc ument Organiz ation viii ■ Conven tions .
Contents ii Issue 1 July 2001 Chapter 4 - Call Handling Features ■ Introdu ction 4-1 ■ Confe r ence 4-1 Adding another part y to a call 4-1 Adding a held call to the current call 4-2 Droppin g the.
Contents Issue 1 July 2001 iii ■ Button V iew 5-4 Viewing the feature p r ogrammed on a Line/Feature butto n 5-4 ■ Call Display 5 -5 ■ Call For warding 5-5 Temporari ly sending yo ur calls to a .
Contents iv Issue 1 July 2001 ■ Program Abbreviated Dialing 5-12 Programm ing or re-prog ramming a sin gle Abbrevia ted Dialing butto n on a Li ne/Feature button 5-1 3 Programm ing or re-prog rammin.
Contents Issue 1 July 2001 v Chapter 7 - IP Telephone Management Features ■ Introdu ction 7-1 ■ Interpre ting Ringer Tones 7- 1 ■ Persona lizing You r Telephone's Ri nging Pattern 7-3 Selec.
Contents vi Issue 1 July 2001.
Issue 1 July 2001 vii About This Doc ument Purpose The DEFINITY ® 4 612 IP T elephone Use r ’ s Guide descr ibes the 46 12 IP T elephone ’ s operation and functionali ty . Intended Au dience This docume nt is intende d f o r IP t elephone use r s who have a 4612 IP T elephone at their desks.
About This Docum ent viii Issue 1 July 20 01 Document Organization This guid e contains t he f ollowing cha pters: Chapter 1 , 4612 IP T ele phone Descripti on Describes ea ch element o n the face of the tele phone. Chapter 2 , Using Programmable Buttons Ex plains how to program cer tain Line/Feature buttons f or addi tional functiona lity .
Conv enti ons Us ed Issue 1 July 20 01 ix Conventions Used This guid e uses the following textual, sy mbolic, and typographi c conv entions to help you inter pre t inf or mation.
About This Docum ent x Issue 1 July 2001.
Issue 1 July 2001 1-1 1 4612 IP T elephone Description Introduction This chapter i ntroduces you to the la yout of the 4612 IP T elep hone. It provides a descr iption for each functio nal b utton and other phone c har act eristics.
1-2 Issue 1 J uly 2001 Match the numbered call outs on the 46 24 IP T elepho ne illustration to th e descript i ons be low . 1. Display - The display screen h as two lines of 24 c haracters each.
The 4612 IP Phone Issue 1 July 2001 1-3 13. V olume Control - Adj ust the sp eak er , han dset or r inger volume, depending on whic h it em is in use .
1-4 Issue 1 J uly 2001.
Issue 1 July 2001 2-1 2 Using Programmable Buttons Introduction Y our 4 612 IP T elephone has 12 Line/ F eatu re b uttons, some of which are dedicate d to incoming an d outgoing ca lls. The remaining L ine/F eature buttons can be programmed by your T elepho ne System A dministrator to pr o vide additi onal phone functi ona lit y .
2-2 Issue 1 J uly 2001 IP T elephone Feature s A vaila ble on Programmable Line /Feature Buttons Regardle ss of whether a specific feature is av ailable on a Li ne/F eature button, a Display Menu or Access Code, you can find pro cedures f or all 461 2 IP T ele phone f eature s in C h apt er 5, “ IP T el ephone F eatures .
Issue 1 July 2001 3-1 3 Using the Disp lay Screen Introduction The 4612 IP T eleph one has a two-l ine b y twenty-four character dis pla y (screen) area, four display control buttons (M en u, Lef t Arrow , Right Arrow and Exit) and f our unlabe led "softkeys," all located at the top thir d of the phone.
3-2 Issue 1 J uly 2001 Lower Display Line Line/Feature Button Informat ion The 4612 IP T eleph one has 12 Li ne/F eature buttons (also called call appearance buttons).
Display Me nu Mode Issue 1 July 2001 3-3 abov e. Chapter 5, “ IP T elephone F eatures ,” p ro vid es inf or m ati on on th ese alter native softke y f eatures. Navigating Displ ay Menus The illustrati on below shows the Dis pla y Control buttons, locate d to the rig ht of the Displa y screen.
3-4 Issue 1 J uly 2001.
Issue 1 July 2001 4-1 4 Call Han dling Featur es Introduction Call-handl ing f eatures are t hose you would use whi le a call i s in progress o r while making a c all.
4-2 Issue 1 J uly 2001 Adding a held c all to the current cal l 1. P ress Conf . The curren t line and the held line ligh ts flutter . 2. Press the line button of the hel d call.
Mute Issue 1 July 2001 4-3 Mute Duri ng an active call, the Mute f eature prev ents the pa r ty with whom you are speaki ng from hear ing y ou. This f eature i s most commonl y used in con junction with the S peak er phone, but can be us ed to hold an off-line conv ersation at an y ti me durin g a cal l.
4-4 Issue 1 J uly 2001 Placing a ca ll wi tho u t l ift in g the ha ndset or using the Speakerpho ne with any feat ure 1. P ress Spk r . The Speaker/Mute i ndicator above the Speaker button lights an d v oice control is handled b y the speaker . 2. Place o r ans wer the cal l, or access the selecte d f e ature.
Transfer Issue 1 July 2001 4-5 T ransfer The T ransfer f e ature lets y o u transf er a call fr om y our telephone to another e xtension or outside number . Sending a call to another telephone 1. With the c all active (or wit h only one he ld call and no active calls), p ress Tr n s f r .
4-6 Issue 1 J uly 2001.
Issue 1 July 2001 5-1 5 IP T elephone Features Introduction This chapter contains pr ocedures for using each of the DEFINITY ® phone f eatures. Dependi ng on how your 4612 IP T el ephone was set up b.
5-2 Issue 1 J uly 2001 Feature List The follo wing DEFINITY ® f eatures are describ ed in alphabetic order in thi s chapt er: Check with your Syst em Adminis tr ator for your phone sy stem’ s specific configurat ion.
Abbrev iated Dialin g (AD) Issue 1 July 2001 5-3 Abbreviated Dialing (AD) The Abbreviated Dialing (AD) f e ature lets you pres s a Line/Feature b utton to automatic ally dial a st ored telephone n umber , ins ide e xtension or Feature Acce ss Code.
5-4 Issue 1 J uly 2001 2. H ang u p . Y ou hea r a prior ity rin g when both your phone and the number you call ed are av ailable. The displ a y shows the messa ge "Callback." 3. When you hear the prio rity ring, lift th e handset. Y our call pr ocee ds as origin ally diale d.
Call Display Issue 1 July 2001 5-5 Call Display The Call Display f eature initi ates a call to the phone extension or number sh o wn on the di splay screen. The n umber dis pla yed co uld be from a Leav e W ord Calling (L WC) mess age , or a numb er y ou retr ie v ed using the director y feature.
5-6 Issue 1 J uly 2001 Call Park The Call P ar k f eature lets you place a c all on hold at your teleph one f or retriev al at any e xtension. Parkin g a call at your extensio n If your System A dmini.
Cons ult Issue 1 July 2001 5-7 Picking up a ca ll for someone in your of fice using Directed Cal l Pickup 1. If your System A dministrator has programmed one of the L ine/F eature buttons to repres ent Directed Ca ll Pickup , press that button, or Dial the Di rected Call P i c kup Acce ss Code.
5-8 Issue 1 J uly 2001 4. T o sear ch f or a new director y na me , repeat t he procedure fro m Step 1, or T o exit the director y , p r ess th e Exi t display contro l b utton . Calling the per son whose name is displayed 1. Pick up the hands et (or leav e it on- hook to use the s peakerphon e if you hav e a Call Disp button).
Headset On/O ff Issue 1 July 2001 5-9 Headset On/Off The Head set On/Off feature allows heads et usage to be ac tiv ated or deac tiv ated using a L ine/F eature button.
5-10 Issue 1 J uly 2001 Internal Auto A nswer (Hands Free Answer) The Inter nal Auto Ans wer (or Hands -F ree An s wer on Intercom) feature lets y our Speaker phone-equi pped telephon e automatically go off-hook to ans wer i nternal call s . Answering int ernal call s automati cally 1.
Pause ( During Abbrevi ated Dialing) Issue 1 July 2001 5-11 Leaving a messa ge after dia ling an exte nsion (in response t o a busy or coverage to ne, no ans wer or Hold status) 1.
5-12 Issue 1 J uly 2001 Priority Calling The Pr iority Calling f eature lets y ou place a n inter nal call with a disti nctiv e r ing (usual ly a 3-burst r ing) to indic ate y our c all needs imme diate atten tion.
Program A bbreviated Di aling Issue 1 July 2001 5-13 Programming or re -programming a si ngle Abbreviated Di aling button on a Line/Feature button NOTE: If you mak e a mista k e while programming, you CANNO T mov e back a space to erase it. In stead, pres s the # ke y or go on- hook to erase the entry and star t ov er .
5-14 Issue 1 J uly 2001 Programming or re -programming a si ngle Abbreviated Di aling button on a softkey NOTE: If you make a mistak e while programming, you CANNO T mov e back a space to erase it. In stead, pres s the # ke y or go on- hook to erase wha t w as entered and star t ov er .
Release Issue 1 July 2001 5-15 A three-be ep confir mation tone indicates the AD number has b een stored and the me ssage "Numb er sav ed " displa ys for one second ; then the message "Change l abel? Y es=1 No=2" disp la ys . 7. Choose on e of the f ollo wing opti ons: 8.
5-16 Issue 1 J uly 2001 Ringer Off The Ringer Off f e ature stops y our phone fr om ringin g. Use this feature when you don't want to b e disturbed. Wh en y our r inger is se t to off , the Lin e indicator li ghts and the di spla y aler ts you to in coming calls.
Self-A dministration Issue 1 July 2001 5-17 Administeri ng any of the above features on y our telephone's available buttons T o perform thi s procedure, your telephone must be idle, without any acti v e or held call s .
5-18 Issue 1 J uly 2001 5. P ress t he s oftk ey b elo w t he f eature y ou w ant t o plac e on (or r emo v e fr om) an av ailable F eature button, for e xample, SAC to add or r emo v e send all calls.
Send All Calls Issue 1 July 2001 5-19 Send All Calls The Send All Cal ls f ea ture lets y ou temporarily send y our calls to the extension of a perso n designated by the Sy stem Adminis trator to ans wer them whe n y ou canno t.
5-20 Issue 1 J uly 2001 Stored Number (V iew) The Store d Number feature lets you display: ■ The numbers stored in Abbreviated Dialing (AD) locatio ns ■ The number you last d ialed V iewing eithe r the last number dialed or a number stored o n an AD button 1.
Whisper Page (Acti vate) Issue 1 July 2001 5-21 Whisp er Page (Activate) The Whispe r P age f eature lets you make an announcemen t to a person at another e xtension who is curren tly on a call; onl y the person b eing paged he ars the announce ment.
5-22 Issue 1 J uly 2001 Answering a Whi sper Page call 1. When you hear the Whisper Page beep while o n a call, pr ess the button your System Ad ministrator has de signated for Whisper P age Answer . Y our cur rent call is placed on hol d to allow you to speak with the person who paged you.
Issue 1 July 2001 6-1 6 Retrieving V oice Mess ages Mes sage R etri ev al Y our m essage indicator lights when a caller has l eft y ou a messa ge . Becaus e v oice mail system s are admin istered differently am ong custome rs, chec k your office proc edures f or message retr ie v al.
6-2 Issue 1 J uly 2001.
Issue 1 July 2001 7-1 7 IP T elepho ne Ma nagemen t Feat ures Introduction This ch apter e xplains how to inter pret both t he diff erent r inger tones y ou hear a nd the teleph one’ s indi cator lights. Also c o vered are testin g y our t elephone to be sure it is op erating properl y , and p ersonalizin g y our phon e’ s r inging patter n.
7-2 Issue 1 J uly 2001 Feedback (Handset ) T ones Meaning Busy --- --- -- - Low-pitched, rapid tone (repeated 60 times per minu te), signify ing the numbe r dia led is in use.
Person alizing Your Tel ephone's Ringing Pattern Issue 1 July 2001 7-3 Personalizing Y o ur T e lephone's Ringing Pattern The Selec t Ring f eature l ets y ou choos e y our own persona lized ringin g patter n from amo ng eight different patter ns.
7-4 Issue 1 J uly 2001 T esting Y our Phone The T est feature let s y ou verify that your te lephone's light s and display are operating pro perly . T esting the telep hone's lights and di splay 1. With the p hone idle, pres s and hold Tr n s f r .
Issue 1 July 2001 8-1 8 Using a Headset or Specialized Handset Introduction This chapter descri bes the headsets and special iz ed handsets that are compatible wit h y our IP te lephone.
8-2 Issue 1 J uly 2001 Operating a Hea dset Headset op eration must be admin istered by your System Admi nistrator and requires either an M12LU Modular Ba se Unit (PEC 31 24-022) or a 3124 -HIC: Attenuation ( headset adapter ) Cord (PEC 312 4-HIC).
Issue 1 July 2001 9-1 9 T roubleshooting Introduction The DEFINI T Y 4600- Series IP T el ephones are r elatively trouble-free. The Basic T roubleshooti ng char t provides th e most common p rob lems an end user migh t encounter .
9-2 Issue 1 J uly 2001 Characters d o not appear on the Di sp lay scre en See "Ph one does not a ctivate after conne cting it the first time" ab ove. Check th e power source to be sure your telephone is receiving power. Check all l ines into the phone to be su r e it is prop erly connected.
Basic Tro ubleshooting Issue 1 July 2001 9-3 Echo, no ise or static when using a headset; hands et operatio n works proper ly Check th e headset connec tion.
9-4 Issue 1 J uly 2001 Resetting and Power Cycling the IP T elephone Reset your IP T el ephone when oth er T rou b leshoot ing suggestion s do not corr ect the problem. Use a P ow er Cycle with th e approv al of your System Administrator only when a reset does n ot resolve the problem.
Resetting and Power Cycl ing the IP Tel ephone Issue 1 July 2001 9-5 Power cycling the phone Use the power cy cle with your Sy stem Administ r ator’ s approv al only if the basi c or programmed res et procedure can not be performed or does not correct the problem: 1.
9-6 Issue 1 J uly 2001.
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