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PN 9001 105 Rev . A M-84PRO Thermal T ransfer Printer OPERA T OR MANUAL.
SA TO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704)644- 1650 T ech Support Hotline: (704)644-1 660 T ech Support Fax: (707)644- 1662 E-Mail: sato sales@satoamerica.com www .satoamerica.com © Copyright 2003 SA TO America, Inc.
SA TO M-84PRO PN 9001105 Rev. A i T ABLE OF CONTENTS Section 1. Printer Overview Introduction ..................................................................................................1-1 Specifications ........................................
T able of Contents ii PN 9001105 Rev. A SA TO M-84PRO Section 6. Inte rface Specifications Introduction ..................................................................................................6-1 Interface Types .............................
SATO M-84PRO PN 9001105 Rev. A Page 1-1 SECTION 1. PRINTER OVER VIEW INTRODUCTION The SA T O M-84PRO Thermal T ransf er Printers are complete, hi gh-performance on-site labeling systems. All printer parameters are user programmable using the fr ont panel controls and the DIP switches.
Section 1: Overview Page 1-2 PN 9001105 Rev. A SATO M-84PRO GENERAL PRINTER SPECIFICA TIONS SPECIFICA TION M-84PRO-2 M-84PRO-3 M-84PRO-6 PRINT Method Direct or Thermal T ransfer Speed (User Selecta ble) 2 to 10 ips 50 to 250 mm/s 2 to 8 ips 50 to 200 mm/s 2 to 6 ips 50 to 150 mm/s Print Module (Dot Size) .
Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-3 SPECIFICA TION M-84PRO All Models CONTROLS AND INDICA TORS Power Green LED On-Line Green LED Label Red LED Ribbon Red LED Error Red LED LCD .
Section 1: Overview Page 1-4 PN 9001105 Rev. A SATO M-84PRO CHARACTER FONTS SPECIFICA TION M-84PRO-2 M-84PRO-3 M-84PRO-6 MA TRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 1 5 dots H M Font 13.
Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-5 BAR CODES BAR CODE M-84PRO All Models SYMBOLOGIES Linear Bar Codes Bookland (UPC/EAN Supplemental) EAN-8/EAN-13 CODABAR CODE 39 CODE 93 CODE.
Section 1: Overview Page 1-6 PN 9001105 Rev. A SATO M-84PRO PHYSICAL SPECIFICA TION M-84PRO All Models PHYSICAL Wide 10.4 in. (265 mm) Deep 17.1 in. (435 mm) High 13.
Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-7 OPTIONAL ACCESSORIES All specifications subjec t to change without notice. ACCESSORIES AND OPTIONS PCMCIA MEMORY EXP ANSION One slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB Flash ROM).
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SA TO M-84PRO PN 9001 105 Rev. A Page 2-1 SECTION 2. INST ALLA TION INTRODUCTION This section of the manual has been written to help you install the SA TO M-84PRO printers and to get started as quickly as possible. It is r ecommend to read each chapter in this manua l before the installation or the use of the printers.
Section 2. Installation Page 2-2 PN 9001 105 Rev. A SA TO M-84PRO UNP ACKING AND P ARTS IDENTIFICA TION Consider the following wh en unpacking the printer: • The box shou ld stay right-side up. • Lift the printer out of t he box carefully . • Remove the plastic covering from the printer .
Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-3 V erify that you have the fo ll owing materials when unpacking: •P r i n t e r • Power Cord and Extra Ribbon Core • Operator ’.
Section 2. Installation Page 2-4 PN 9001 105 Rev. A SA TO M-84PRO DIP Switch Cover LCD Display Power Switch Ribbon Rewind Spindle Ribbon Supply Spind le Side Access Door T op Access Door Label Roll Re.
Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-5 LOADING LABELS AND T AGS 1. Open the T op Access Door by swinging it up and to the left. Open the Side Access Door by swingi ng it to the rear of the printer . 2. Open the Print Head Assembly by pus hing the Head Latch toward the rear of the printer .
Section 2. Installation Page 2-6 PN 9001 105 Rev. A SA TO M-84PRO 5. If using roll labels (or tags ), load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in .
Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-7 1 1. Adjust the outside Label Edge Guide until it touches the outsid e edge of the label and tighten the thumb screw .
Section 2. Installation Page 2-8 PN 9001 105 Rev. A SA TO M-84PRO LOADING THE RIBBON 1. Open the T op Access Door by swinging it up and to the left and the Side Access Door by swinging it toward the rear of the printer . 2. Open the Print Head by rotating the Head Latch toward the rear of the printer .
Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-9 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. 9. Run a test print to ensure that the labels and ribbons were loaded correctly .
Section 2. Installation Page 2-10 PN 9001 105 Rev. A SA T O M-84PRO OPERA T OR P ANEL The M-84PRO Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LC D Display .
Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-1 1 ON LINE LED, illuminated when printer is ready to receive data. T oggled on/off with LINE key . LINE Momentary switch. Pressing this key toggles the printer between the on- line and of f-line mode.
Section 2. Installation Page 2-12 PN 9001 105 Rev. A SA T O M-84PRO REAR P ANEL AC INPUT Input 1 15V AC, 50/60 Hz connector . Use cable provided. AC FUSE Input power protection. 3A/250V ratin g. INTERF ACE SLOT Connector for Plug-In Inter face Module.
Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-13 SENSORS The M-84PRO printers contain three sensing units; a Ribbon End motion sensor , a Head Open micro- switch and a Label Indexing Sensor . RIBBON END SENSOR Detect motion of the Ribbon Sup ply Spindle and signals the printer when it is turning.
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SA TO M-84PRO PN 9001 105 Rev. A Page 3-1 SECTION 3. CONFIGURA TION PRINTER DIP SWITCH CONFIGURA TION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) lo cated on the front panel under a protective cover .
Section 3. Co nfiguration Page 3-2 PN 9001 105 Rev. A SA TO M-84PRO Stop Bit Selectio n (DSW1-4). Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6). Selects the data rate (bps) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8).
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-3 Sensor T ype Selection (DSW2-2). Selects between the use of a label gap or a reflective Eye- Mark detector . Head Check Selection (DSW2-3). When selected, the printer will check for head elements that are electrically malfunctioning.
Section 3. Co nfiguration Page 3-4 PN 9001 105 Rev. A SA TO M-84PRO Firmwar e Download (DSW2-6). Places the printer in the Fi rmware Download mode for downloading new firmwa re into flash ROM. Protocol Code Selection (DSW2-7). Selects the command codes us ed for protoc ol control.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-5 Label Sensor Selection (DSW3-3). Enables or disables the Label Sensor . If the Sensor is enabled, it will detect the edge of t he label and position it automatically . If it is disabled, the positioning must be under software control usin g Line Feed commands.
Section 3. Co nfiguration Page 3-6 PN 9001 105 Rev. A SA TO M-84PRO External Si gnal T ype Se lection (DSW3 -6, DSW3-7). Both the polarity and signal type (level or pulse) of the external print sy nchronizing signal can be selected. Repeat Print via External Signal (DSW3- 8).
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-7 DEF AUL T SETTINGS SWITCH SELECTIONS All switches are placed in the Of f default pos ition for shipping.
Section 3. Co nfiguration Page 3-8 PN 9001 105 Rev. A SA TO M-84PRO POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Cont rol Panel, it is sometimes desirable to make minor adjustments. This can be done usin g the PITCH potentiometer on the t op panel.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-9 DISPLA Y This potentiometer is used to adjust the contrast of the LCD display for op timum viewing under various lighting conditions. PRINT The PRINT potentiometer is used to adjust the amount of heat (i.
Section 3. Co nfiguration Page 3-10 PN 9001 105 Rev. A SA T O M-84PRO LCD P ANEL PRINTER CONFIGURA TION The LCD Panel is used by the operator in co njunction with the LINE and FEED switches to manually enter printer configuration settings.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-1 1 OFFLINE 000000 Press the LINE key once. When the displa y changes to OFFLINE, press the FEED and LINE keys simultaneously for more than one secon d. Releas e the key s. PRINT DARKNESS 12 345 The LCD now displays the Print Darkness selections.
Section 3. Co nfiguration Page 3-12 PN 9001 105 Rev. A SA T O M-84PRO PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge (the edge that comes out of the printer firs t) of a label and the leading edge of the nex t label.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-13 ADV ANCED MODE An Advanced Mode is provided to make adjustments that requ ire only occas ional changes . Since they affect the basic operation of the prin ter , the procedure for entering this mode is designed to pre vent someone from accidently changing the settings.
Section 3. Co nfiguration Page 3-14 PN 9001 105 Rev. A SA T O M-84PRO PRINT OFFSET V :+0000 H:+0000 V ertical Offset is the d istance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-15 CALENDAR 00/00/00 00:00 1. Y ear - The first display shown will have the c ursor over the two digit year selection.
Section 3. Co nfiguration Page 3-16 PN 9001 105 Rev. A SA T O M-84PRO CARD MODE The Card Mode allows the o perator to manage the Expanded Memory (PCMCIA Card or Internal Expanded Flash ROM).
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-17 TRUETYPE FONTCOPY COMPLETED 4. Once the copy proc ess is completed , press the FEED key to step the display .
Section 3. Co nfiguration Page 3-18 PN 9001 105 Rev. A SA T O M-84PRO CARD->MEMOR Y COPY COPYING 3. Press the FEED ke y to accept the selection. If Y es was selected the copy process will start CARD->MEMOR YCOPY COMPLETED 4. Once the copy proc ess is completed , press the FEED key to step the display .
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-19 CARD->MEMOR Y COPY COPYING 3. Press the FEED ke y to accept the selection. If Y es was selected the copy process will start CARD->MEMOR YCOPY COMPLETED 4. Once the copy proc ess is completed , press the FEED key to step the display .
Section 3. Co nfiguration Page 3-20 PN 9001 105 Rev. A SA T O M-84PRO SERVICE MODE The Service Mode allows the operator to set up the basi c operation parameters of the printer . CARD MODE T o exit the Card Mode, power the printer of f and then back on.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-21 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “gap” thresh old, the voltage shown on the top line of the display must be me asured with nothing but the backing in the sensor and then a gain with a label still attached to the backing.
Section 3. Co nfiguration Page 3-22 PN 9001 105 Rev. A SA T O M-84PRO EYE [X.XXV] INPUT [X.XV] EYE - When setting the “eye” thresh old, the voltage must be measured with nothing bu t the label under the sensor and then again withthe printed “eye” mark under the sensor .
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-23 REPRINT W/FEED YES NO This selection specifies whether or not the printer w ill print the last printed label stored in memory when the FEED key is pressed in the Nor mal Online mode. 1.
Section 3. Co nfiguration Page 3-24 PN 9001 105 Rev. A SA T O M-84PRO SELECT LANGUAGE ENGLISH This selection allows the user to select the ch aracter set used by the printer . The selections are Eng lish, French, German, Spanish, Italian and Portug uese.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-25 COUNTERS MODE The Counters Mode is provided to allow the user to access the internal printer cousters. TEST PRINT MODE The T est Print Mode offers 4 dif ferent status labels for troubleshooting.
Section 3. Co nfiguration Page 3-26 PN 9001 105 Rev. A SA T O M-84PRO DEF AUL T SETTING MODE Occassionally it is desirable to reset all printer configuration settings to their original default conditions. This allows the operator to start reconfiguration of the printer starting from a know set of conditions.
Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-27 CLEAR NON-ST ANDARD PROTOCOL The standard protoc ol codes used by the pr inter can be modified to accomodate the requirements of different host syst ems.
Section 3. Co nfiguration Page 3-28 PN 9001 105 Rev. A SA T O M-84PRO HEX DUMP MODE In addition to the T est Print Labe ls, the printer can prin t the contents of the receive buf fer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting.
SA TO M-84PRO PN 9001 105 Rev. A Page 4-1 SECTION 4. CLEANING AND MAINTENANCE INTRODUCTION The following inform ation is presented in this section: • Adjusting the Print Quality • Cleaning the Pri.
Section 4. Cleaning and Maintenance Page 4-2 PN 9001 105 Rev. A SA TO M-84PRO NOTE: The PRINT potentiometer adjustme nt will affect the darkness in all of the command code speed ranges, i.e. if the PRINT potentiometer is ad justed for lighter print, the darkness will be lighter in all sp eed ranges selected by the command code.
Section 4. Cleaning and Maintenance SA TO M-84PRO PN 9001 105 Rev. A Page 4-3 9. The head should be cleaned at least every tim e the ribbon is changed and more often in dusty environments. Cleaning the Platen and Rollers 1. T urn the prin ter off and remove the power cable.
Section 4. Cleaning and Maintenance Page 4-4 PN 9001 105 Rev. A SA TO M-84PRO 3. Open the Print Head by pushing the Head Latch toward the rear of the printer . The Print Head is spring-loaded and will automatically open as the Head Latch is disengaged.
Section 4. Cleaning and Maintenance SA TO M-84PRO PN 9001 105 Rev. A Page 4-5 7. Disconnect the signal and powe r cables from the print head connecto rs and set the Print Head aside. There are two connectors on the signal cable. The smaller connector is used for the 203 and 305 dpi print heads, the lar ger one for the 609 dpi prin t head.
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SA TO M-84PRO PN 9001 105 Rev. A Page 5-1 SECTION 5. TROUBLESHOOTING This section has be en devised to h elp you if you are unable to produce output on the M-84PRO printers. Use this section to make sure the basi cs ha ve been checked before deciding you are unable to proceed an y further .
Section 5. T roubleshooting Page 5-2 PN 9001 105 Rev. A SA TO M-84PRO 6. When you send the print job to the printer an d it does not resp ond, and there is no erro r message on the PC: a. Check your data stream for some of the basics. Is your job framed as follows? <ESC>A—DA T A—<ESC>Z b.
Section 5. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 5-3 4. Check for obvious errors in th e data stream. Is the data pr operly framed with the <ESC>A and <ESC>Z commands? See the “e” Pr ogramming Reference if necessary . 5.
Section 5. T roubleshooting Page 5-4 PN 9001 105 Rev. A SA TO M-84PRO • There is a problem with th e network connection or cabling. • There is a queue setup proble m, a print server setu p problem, or other pro tocol-related problem.
Section 5. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 5-5 2. Check the individual protocol troubleshooting sections provided with the Ethernet Plug- In Interface Module for additional causes of intermittent printer problems.
Section 5. T roubleshooting Page 5-6 PN 9001 105 Rev. A SA TO M-84PRO ERROR SIGNALS The LCD Display , Front Panel LED Indicators and Buzzer provide a vi sual/audio indi cation of the type of error encountered. LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION POSSIBLE CAUSES Error On Machine Error 1 Long Machine Error 1.
SA TO M-84PRO PN 9001 105 Rev. A Page 6-1 SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The M-84PRO printer utilize a Plug-In Interface Module for ma ximum printer configuration flexibility . This section presents the interface specifications for the M-84PRO printers.
Section 6. T roubleshooting Page 6-2 PN 9001 105 Rev. A SA TO M-84PRO WARNING: Never conne ct or disconnect interface cables (or u se a switch box) with power applied to either the host or the prin te r . This may cause damage to the interface circuitry in the printer/host and is not covered by warranty .
Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-3 The receiving buffer will not be able to recei ve more data again until a “Buffer A vailable” condition occurs. This takes place when the receiving buf fer h as emptied so that only 1 MB bytes of data are being held (2.
Section 6. T roubleshooting Page 6-4 PN 9001 105 Rev. A SA TO M-84PRO ELECTRICAL SPECIFICA TIONS Printer Connector AMP 57-40360 (DDK) or equivalent Cable Connector AMP 57-30360 (DDK) or equivalent Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.
Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-5 RS232 SERIAL INTERF ACE The High Speed Serial Interface is a Plug-In Inte rface Module that can be installed in the printer by the user .
Section 6. T roubleshooting Page 6-6 PN 9001 105 Rev. A SA TO M-84PRO PIN ASSIGNMENTS.
Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-7 CABLE REQUIREMENTS READY/BUSY FLOW CONTROL R eady/Busy is the hardware flow control method for th e serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data.
Section 6. T roubleshooting Page 6-8 PN 9001 105 Rev. A SA TO M-84PRO NOTE: All characters are in ASCII. UNIVERSAL SERIAL BUS (USB) INTERF ACE The Universal Serial Bus (USB) interface is a Pl ug-In Interface Module that can be installed by the user .
Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-9 ENQUIRE/ACK/NAK In the Bi-Com 4 mode, the host transmits an ENQ (05 hexadecimal) to the printer and the printer will respond with its status within five millis econds. If printing, i t will respond upon finishing th e current label, then resume printing.
Section 6. T roubleshooting Page 6-10 PN 9001 105 Rev. A SA T O M-84PRO PRINT STOP (DLE) If a DLE (10 hexadecimal) is received by the printer , the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.
SA TO M-84PRO PN 9001 105 Rev. A Page 7-1 SECTION 7. OPTIONAL ACCESSORIES This section contains instructions for using the following features: • PCMCIA Memory Cards • Plug-In Interface Modules •.
Section 7. Optional Accessories Page 7-2 PN 9001 105 Rev. A SA TO M-84PRO PLUG-IN INTERF ACE MODULES The Series “e” and PRO printers have user changa bl e Plug-In Interface Modules. The Interface Module is accessible from the Rear Panel and is retained by two screws.
Section 7. Optional Accessories SA TO M-84PRO PN 9001 105 Rev. A Page 7-3 CUTTER The label cutter consists of an internal mechanism that will cut labels or tags as they exit from the printer .
Section 7. Optional Accessories Page 7-4 PN 9001 105 Rev. A SA TO M-84PRO LABEL DISPENSE OPTION The M-84PRO Label Dispense Option is an external mechanism that provides the ability to print labels in the “demand” mode. It is attached to front of the printer .
Section 7. Optional Accessories SA TO M-84PRO PN 9001 105 Rev. A Page 7-5 LABEL REWINDER The rewinder is an external unit that allows for labels and tags to be re woun d in rolls up to 8.5 inches in diameter . It derives its power directly from the pr interÌs EXT connector using a built-in cable.
Section 7. Optional Accessories Page 7-6 PN 9001 105 Rev. A SA TO M-84PRO REAL TIME CLOCK The Real T ime ClockOption allows the date and time to be mai ntained in the local printer rat er than using the system clock. It consists of a sp ecial clock chip that replaces the EPROM on the main pcb assembly .
Een belangrijk punt na aankoop van elk apparaat SATO M-84PRO (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen SATO M-84PRO heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens SATO M-84PRO vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding SATO M-84PRO leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over SATO M-84PRO krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van SATO M-84PRO bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de SATO M-84PRO kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met SATO M-84PRO . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
