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SBC-770 Pentium II CPU Card with LCD, Ethernet, High Drive, & SSD.
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Copyright Notice This document is copyrighted, 1999. All rights are reserved. The original manufacturer reserves the right to make improvements to the products described in this manual at any time without notice.
A Message to the Customer AAEON Customer Services Each and every AAEON product is built to the most exacting specifications to ensure reliable performance in the harsh and demanding conditions typical of industrial environments.
Product Warranty AAEON warrants to you, the original purchaser , that each of its products will be free from defects in materials and workmanship for one year from the date of purchase.
Packing list Before you begin installing your card, please make sure that the following materials have been shipped: • 1 SBC-770 All-in-One Single Board Computer • 1 Quick Installation Guide • 1.
http://www.aaeon.com Notice Dear Customer , Thank you for purchasing the SBC-770 board. This user's manual is designed to help you to get the most out of the SBC-770, please read it thoroughly before you install and use the board.
Contents Chapter 1: General Information ....................... 1 Introduction ........................................................................... 2 Features .................................................................................. 3 Specifications .
IDE hard drive connectors (CN7, CN8) .......................... 3 0 Connecting the hard drive ....................................................... 3 0 IDE hard drive connectors (CN7, CN8) ................................. 3 1 IrDA connector (CN9) .
Integrated peripherals setup ............................................. 7 3 Supervisor/User password setting ................................... 7 6 IDE HDD auto detection ................................................... 7 8 Save & exit setup .
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Chapter 1 General Information 1 1 General Information This chapter gives background informa- tion on the mainboard. Sections include: • Board specifications • Layout and dimensions CHAPTER.
2 SBC-770 User Manual Introduction The SBC-770 is an all-in-one Pentium II processor based single board computer (SBC) with a PCI Flat Panel controller , a PCI 100Base-Tx Ethernet interface. When using an Intel Pentium II processor , the SBC-770 achieves outstanding performance that surpasses any other SBC in its class.
Chapter 1 General Information 3 Features • Supports Intel Pentium II CPUs up to 450MHz • Supports DiskOnChip (SSD) up to 144MB • C&T 69000 LCD controller supports 36-bit TFT Panels • 100Ba.
4 SBC-770 User Manual Specifications Standard SBC functions • CPU : Intel Pentium II 233~450MHz (W ith system bus frequencies of 66/100MHz) • Bus interface : PCI/ISA bus.
Chapter 1 General Information 5 • W atchdog timer : Can generate a system reset, IRQ15, or NMI. Software selectable time-out interval (2 sec. ~ 255 sec.
6 SBC-770 User Manual Mechanical and environmental • Power supply voltage : +5V (4.75V to 5.25V), +12V (11.4V to 12.6V) • T ypical power requir ement : +5V @ 7A • Operating temperature : 32 to 140 o F (0 to 60 o C) • Board size : 13.3"(L) x 4.
Chapter 1 General Information 7 Board layout.
8 SBC-770 User Manual Board dimensions 13.327" 4.803" 1.673" 1.861" 0.570" 0.076" 2.470" 0.478" 1.874" 0.228" 3.
Chapter 2 Installation 9 2 Installation This chapter describes how to set up the main board hardware, including instruc- tions on setting jumpers and connecting peripherals, switches, and indicators. Be sure to read all the safety precautions before you begin the installation proce- dure.
10 SBC-770 User Manual Jumpers and connectors Connectors on the board link it to external devices such as hard disk drives, a keyboard, or floppy drives. In addition, the board has a number of jumpers that allow you to configure your system to suit your application.
Chapter 2 Installation 1 1 Connectors Label Function C N 1 Power LED and keylock C N 2 Hard drive LED C N 3 External speaker C N 4 Reset switch C N 5 CPU fan power connector C N 6 LCD display connecto.
12 SBC-770 User Manual Locating jumpers J2 J9 J15 J10 J8 J4 J7 J5 J6.
Chapter 2 Installation 1 3 Locating connectors CN1 CN4 CN1 1 U34 CN2 CN17 CN13 PWR1 CN15 CN18 CN16 CN14 CN9 CN10 CN3 CN6 CN5 CN8 CN7 CN12.
14 SBC-770 User Manual Setting jumpers Y ou can configure your card to match the needs of your application by setting jumpers. A jumper is the simplest kind of electric switch. It consists of two metal pins and a small metal clip (often protected by a plastic cover) that slides over the pins to connect them.
Chapter 2 Installation 1 5 CPU installing and upgrading Y ou can upgrade to a more powerful Pentium II CPU at any time. Simply remove the old CPU, install the new one, and set the jumpers for the new CPU speed. Warning! Always disconnect the power cord from your chassis when you are working on it.
16 SBC-770 User Manual Mounting the CPU and cooling Modules The Pentium II is a module-type CPU which runs at high speeds, for example 233 ~ 450 MHz, so the cooling mechanism becomes critifal for system reliability .
Chapter 2 Installation 1 7 Mounting CPU and cooling modules - Step 1 Mounting CPU and cooling modules - Step 2 Step 1 Step 2.
18 SBC-770 User Manual Installing DRAM (DIMMs) System Memory The left edge of the SBC-770 contains three sockets for 168-pin dual inline memory module (DIMM). The socket uses 3.3 V unbuffered synchronous DRAM (SDRAM). DIMM is available in capacities of 16, 32, 64, or 128 MB.
Chapter 2 Installation 1 9 Cache memory Since the second level cache has been embedded into the Pen- tium® II CPU, you do not have to take care of either SRAM chips or SRAM modules. The built-in second level cache in the Pentium II yields much higher performance than the external cache memo- ries.
20 SBC-770 User Manual J4 LCD driving voltage select (J4) Y ou can select the LCD connector CN6 (pin 5 and pin 6) driving voltage by setting J4. The configurations are as follows: LCD driving voltage select (J4) 5V 3.3V * *default 1 2 3 1 2 3 Clear CMOS (J2) Y ou can use J2 to clear the CMOS data if necessary .
Chapter 2 Installation 2 1 System temperature thermal sensor (J5) This jumper is reserved to connect a system temperature thermal sensor in order to detect the system temperature. CPU frequency ratio select (J6) CPU core frequency = CPU frequency ratio (3~5.
22 SBC-770 User Manual Pentium II CPU jumper setting examples Pentium II CPU J 6 233/66MHz 266/66MHz 300/66MHz 333/66MHz 300/100MHz 350/100MHz * 400/100MHz 1 3 5 2 4 6 1 3 5 2 4 6 1 3 5 2 4 6 1 3 5 2 .
Chapter 2 Installation 2 3 Pentium II CPU J 6 450/100MHz 500/100MHz 550/100MHz *default 1 3 5 2 4 6 1 3 5 2 4 6 1 3 5 2 4 6.
24 SBC-770 User Manual J7 LCD clock signal select (J7) Y ou can select the LCD control signal by setting J7. The following charts show the available option.
Chapter 2 Installation 2 5 DOC address select (J8) The DiskOnChip 2000 occupies an 8 Kbyte window in the upper memory address range of D400 to E000. Y ou should ensure this does not conflict with any other device's memory address. J8 controls the memory address of the Flash disk.
26 SBC-770 User Manual COM2 RS-232/422/485 select (J10, J9) The SBC-770 COM2 serial port can be selected as RS-232, RS-422, or RS-485 by setting J10 & J9.
Chapter 2 Installation 2 7 Power connectors (PWR1, CN5) Power connector (PWR1) The power supply uses 12-pin connector shown below . Make sure you plug in the right direction.
28 SBC-770 User Manual Power LED and Keylock (CN1) Y ou can use an LED to indicate when the CPU card is on. Pin1 of CN1 supplies the LED’ s power , and Pin3 is the ground. Y ou can use a switch (or a lock) to disable the keyboard so the PC will not respond to any input.
Chapter 2 Installation 2 9 External speaker (CN3) The CPU card has its own buzzer . Y ou can also connect to the external speaker on your computer chassis.
30 SBC-770 User Manual IDE hard drive connector (CN7, CN8) Y ou can attach up to four Enhanced Integrated Device Electronics hard disk drives to the mainboard's internal controller . The mainboard's IDE controller uses a PCI local-bus interface.
Chapter 2 Installation 3 1 IDE hard drive connectors (CN7, CN8) IDE hard drive connectors (CN7, CN8) Pi n Signal Pin Signal 1 IDE RESET 2 G N D 3D A T A 7 4 D A T A 8 5D A T A 6 6 D A T A 9 7D A T A 5.
32 SBC-770 User Manual IrDA connector (CN9) The IrDA connector (CN9) can be configured to support wireless infrared module, with this module and application software such as laplink or W in95 Direct Cable connection, user can transfer files to or from laptops, notebooks, PDA, and printers.
Chapter 2 Installation 3 3 Parallel port connector (CN10) Normally , the parallel port is used to connect the board to a printer . The mainboard includes an onboard parallel port, accessed through CN10, a 26-pin flat-cable connector . Y ou need an adapter cable if you use a traditional DB-25 connector .
34 SBC-770 User Manual Floppy drive connector (CN12) Y ou can attach up to two floppy drives to the mainboard control- ler . Y ou can use any combination of 5¼" (360 KB and 1.2 MB) and/or 3½" (720 KB, 1.44 MB, and 2.88 MB) drives. A 34-pin daisy-chain drive connector cable is required for a dual- drive system.
Chapter 2 Installation 3 5 Floppy drive connector (CN12) Floppy drive connector (CN12) Pin Signal Pin Signal 1 GND 2 DENSITY SELECT 3 GND 4 N/ C 5 GN D 6 DRIVE TYPE 7 G ND 8 INDEX 9 G ND 10 MOTOR 0 1 .
36 SBC-770 User Manual USB connector (CN14) The SBC-770 provides two USB (Universal Serial Bus) interfaces, which give complete plug and play , hot attach/detach for up to 127 external devices. The USB interfaces comply with USB specifica- tion Rev . 1.
Chapter 2 Installation 3 7 Display connectors (CN15, CN6) The mainboard's PCI SVGA interface can drive conventional CR T displays and is capable of driving a wide range of flat panel displays, including electroluminescent (EL), gas plasma, passive LCD, and active LCD displays.
38 SBC-770 User Manual LCD display connector (CN6) CN6 is a 50-pin, dual-in-line header used for flat panel displays. When the mainboard's power is applied, the control signal is low until just after the relevant flat panel signals are present. Configuration of the VGA interface is done completely via the software utility .
Chapter 2 Installation 3 9 100Base-Tx Ethernet connector (CN17) This 100Base-Tx Ethernet connector CN17 is a standard RJ-45 connector . The onboard Realtek R TL8139B fast Ethernet controller supports 10Mb/s and 100 Mb/s N-way auto-negotiation operation.
40 SBC-770 User Manual Keyboard and PS/2 mouse connector (CN18, CN13) The mainboard provides a keyboard connector which supports both a keyboard and a PS/2 style mouse.
Chapter 2 Installation 4 1 DiskOnChip socket (U34) The DiskOnChip 2000 family of products provides a single chip solid-state flash disk in a standard 32-pin DIP package. The DiskOnChip 2000 is a solid-state disk with no moving parts, resulting in a significant reduction in power consumption and an increase in reliability .
42 SBC-770 User Manual DiskOnChip (DOC) 2000 Installation When the DOC is installed correctly , a DOC will work like an HDD or an FDD. T o install the DOC on the mainboard, follow the instructions below: 1 . Plug the DOC into the socket. Make sure pin 1 of the DOC is aligned with pin 1 of the socket.
Chapter 3 Award BIOS Setup 43 3 Award BIOS Setup This chapter describes how to configure the BIOS for the system. CHAPTER.
44 SBC-770 User Manual Starting setup The A ward BIOS is immediately activated when you first turn on the computer . The BIOS reads system configuration information in CMOS RAM and begins the process of checking out the system and configuring it through the power-on self test (POST).
Chapter 3 Award BIOS Setup 45 Setup keys These keys helps you navigate in Setup: Up arrow Move to previous item Down arrow Move to next item Left arrow Move to the item in the left hand Right arrow Mo.
46 SBC-770 User Manual Getting help Press F1 to pop up a small help window that describes the appropriate keys to use and the possible selections for the highlighted item.
Chapter 3 Award BIOS Setup 47 Main setup Menu Standard CMOS Options in the original PC A T-compatible BIOS. BIOS Features Award Software enhanced BIOS options. Chipset Features Options specific to your system chipset. Power Advanced Power Management (APM) Management options.
48 SBC-770 User Manual Load BIOS BIOS defaults are factory settings for the Defaults most stable, minimal-performance system operations. Load Setup Setup defaults are factory settings for Defaults optimal-performance system operations. Save & Exit Save settings in nonvolatile CMOS Setup RAM and exit Setup.
Chapter 3 Award BIOS Setup 49 Standard CMOS setup When you choose the ST ANDARD CMOS SETUP option from the INITIAL SETUP SCREEN menu , the screen below is displayed.
50 SBC-770 User Manual This standard setup menu allows users to configure system components such as the date, time, hard disk drive, floppy drive, display , and memory . Online help for each field can be accessed by pressing F1. Date and Time Configuration The BIOS determines the day of the week from the other date information.
Chapter 3 Award BIOS Setup 51 selecting the drive type are available: 1.Match the specifications of your installed IDE hard drive(s) with the preprogrammed values for drive types 1 through 45. 2.Select USER and enter values into each drive parameter field.
52 SBC-770 User Manual - LBA (Logical Block Addressing): During drive accesses, the IDE controller transforms the data address described by sector , head, and cylinder number into a physical block address, significantly improving data transfer rates. For drives with greater than 1024 cylinders.
Chapter 3 Award BIOS Setup 53 e m a n d n a r Be m a n l e d o Mt a m r o F p r a h S0 8 X 5 1 X LN T S D 8 6 7 x 4 2 0 1 p r a h SP 3 8 1 4 6 M LO N O M 0 8 4 x 0 4 6 p r a h SP 5 3 C 4 6 M LN T S D .
54 SBC-770 User Manual Halt On During the power-on-self-test (POST), the computer stops if the BIOS detects a hardware error . Y ou can tell the BIOS to ignore certain errors during POST and continue the boot-up process. These are the selections: • No errors: POST does not stop for any errors.
Chapter 3 Award BIOS Setup 55 • Extended Memory Above the 1-MB boundary . Early IBM personal computers could not use memory above 1 MB, but current PCs and their software can use extended memory . • Other Memory Between 640 KB and 1 MB; often called High memory .
56 SBC-770 User Manual BIOS features setup By choosing the BIOS FEA TURES SETUP option from the INITIAL SETUP SCREEN menu, the screen below is displayed.
Chapter 3 Award BIOS Setup 57 The displayed configuration is based on the manufacturer's SETUP DEF AUL TS settings. Virus Warning When enabled, you receive a warning message if a program (specifically , a virus) attempts to write to the boot sector or the partition table of the hard disk drive.
58 SBC-770 User Manual Boot Sequence The original IBM PCs loaded the DOS operating system from drive A (floppy disk), so IBM PC-compatible systems are designed to search for an operating system first on drive A, and then on drive C (hard disk). However , the BIOS now offers many boot sequence options.
Chapter 3 Award BIOS Setup 59 PS/2 Mouse Function Control If your system has a PS/2 mouse port and you install a serial pointing device, select Disabled.
60 SBC-770 User Manual CHIPSET features setup By choosing the CHIPSET FEA TURES SETUP option from the INITIAL SETUP SCREEN menu, the screen below is displayed.
Chapter 3 Award BIOS Setup 61 The displayed configuration is based on the manufacturer's SETUP DEF AUL TS settings. This section allows you to configure the system based on the specific features of the installed chipset. This chipset manages bus speeds and access to system memory resources, such as SDRAM.
62 SBC-770 User Manual SDRAM Precharge Control When Enabled, all CPU cycles to SDRAM result in an All Banks Precharge Command on the SDRAM interface. DRAM Data Integrity Mode Select Non-ECC or ECC (error-correcting code), according to the type of installed DRAM.
Chapter 3 Award BIOS Setup 63 Memory Hole at 15M-16M Y ou can reserve this area of system memory for ISA adapter ROM. When this area is reserved, it cannot be cached. The user informa- tion of peripherals that need to use this area of system memory usually discusses their memory requirements.
64 SBC-770 User Manual Power management setup By choosing the POWER MANAGEMENT option from the INITIAL SETUP SCREEN menu, the screen below is displayed.
Chapter 3 Award BIOS Setup 65 The displayed configuration is based on the manufacturer's SETUP DEF AUL TS settings. Power Management This option allows you to select the type (or degree) of power saving for Doze, Standby , and Suspend modes. This table describes each power management mode: Max Saving Maximum power savings.
66 SBC-770 User Manual PM Control by APM If Advanced Power Management (APM) is installed on your system, selecting Y es gives better power savings. Video Off Method Determines the manner in which the monitor is blanked. V/H SYNC+Blank System turns off vertical and horizontal synchronization ports and writes blanks to the video buffer .
Chapter 3 Award BIOS Setup 67 Standby Mode After the selected period of system inactivity , the CPU clock stops, the hard drive enters an idle state, and the L2 cache enters a power- save mode.
68 SBC-770 User Manual Reload Global Timer Events When Enabled, an event occurring on each device listed below restarts the global timer for Standby mode.
Chapter 3 Award BIOS Setup 69 PNP/PCI configuration setup By choosing the PNP/PCI CONFIGURA TION SETUP option from the initial SETUP SCREEN menu, the screen below is displayed.
70 SBC-770 User Manual The displayed configuration is based on the manufacturer's SETUP DEF AUL TS settings. NOTE : This chapter describes all fields offer ed by A war d Softwar e in this scr een. Y our system board designer may omit or modify some fields.
Chapter 3 Award BIOS Setup 71 DMA n Assigned to When resources are controlled manually , assign each system DMA channel as one of the following types, depending on the type of device using the interru.
72 SBC-770 User Manual Load BIOS defaults/Load setup defaults LOAD BIOS DEF AUL TS loads the default system values directly from ROM. The BIOS DEF AUL TS provides the most stable settings, though they do not provide optimal performance. LOAD SETUP DEF AUL TS, on the other hand, provides for maximum system performance.
Chapter 3 Award BIOS Setup 73 Integrated peripherals setup By choosing the INTEGRA TD PERIPHERALS option from the initial SETUP SCREEN menu, the screen below is displayed.
74 SBC-770 User Manual The displayed configuration is based on the manufacturer's SETUP DEF AULSTS settings. IDE HDD Block Mode Select Enabled only if your hard drives support block mode.
Chapter 3 Award BIOS Setup 75 Select Enabled if your system has a floppy disk controller (FDC) installed on the system board and you wish to use it. If you install an add-in FDC or the system has no floppy drive, select Disabled in this field. Onboard Serial Ports (1, 2) Select a logical COM port address for the first and second serial ports.
76 SBC-770 User Manual Supervisor/User password setting Y ou can set either SUPER VISOR or USER P ASSWORD, or both of them. The difference between the two is that the supervisor password allows unrestricted access to enter and change the options of the setup menus, while the user password only allows entry to the program, but not modify options.
Chapter 3 Award BIOS Setup 77 When you select this function, a message appears at the center of the screen: ENTER P ASSWORD: T ype the password, up to eight characters, and press Enter . T yping a password clears any previously entered password from CMOS memory .
78 SBC-770 User Manual IDE HDD auto detection The IDE HDD AUTO DETECTION utility can automatically detect the IDE hard disk installed in your system. Y ou can use it to self- detect and/or correct the hard disk type configuration.
Chapter 3 Award BIOS Setup 79 Save & exit setup If you select this option and press <ENTER>, the values entered in the setup utility will be recorded in the chipset's CMOS memory . The microprocessor will check this every time you turn your system on and compare this to what it finds as it checks the system.
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Chapter 4 Driver Installation 81 4 Flat Panel/CRT Controller Display Drivers and Utilities This chapter provides information about: • Driver types and installation CHAPTER.
82 SBC-770 User Manual Software drivers This chapter describes the operation and installation of the display drivers supplied on the Supporting CD-ROM that are shipped with your product. The onboard VGA adapter is based on the CHIPS VGA Flat Panel/CR T controller and is fully IBM VGA compatible.
Chapter 4 Driver Installation 83 Necessary prerequisites The instructions in this manual assume that you understand elementa- ry concepts of MS-DOS and the IBM Personal Computer .
84 SBC-770 User Manual Windows® 95 These drivers are designed to work with Microsoft Ò Windows Ò . Y ou just install these drivers through the W indows Ò operating system. Driver installation 1 . Install W indows Ò 95 as you normally would for a VGA display .
Chapter 4 Driver Installation 85 Click the setting buttom, then click the Advanced Properties icon into the Advanced Display properties windows, show as figure2: figure 2.
86 SBC-770 User Manual click on Change Display T ype . In the Change Display T ype window , click on the Change button under Adapter T ype into the select Device window show as figure(3):This will bring up the Select Device window .
Chapter 4 Driver Installation 87 2 . Place the Supporting CD-ROM in your CD-ROM drive. In the Select Device window , click on Have Disk , Select Browse , and find the W in95 driver " chips95.inf " in the Supporting CD- ROM with the following path, and then click OK.
88 SBC-770 User Manual The name of the Chips And T echn "69000 PCI " driver will appear highlighted in the Models list boxfhow as figure. Click OK to start the driver installation show as fi.
Chapter 4 Driver Installation 89 3 . Once the installation is complete, the Advanced display Proper- ties window will reappear . Show as figure (7): figure 7.
90 SBC-770 User Manual Click on close to close the window . Then the Display Properties window will reappear . Show as figure (8): figure 8.
Chapter 4 Driver Installation 91 Click on Apply . Restart the system for the new settings to take effect, show as figure (9): figure 9.
92 SBC-770 User Manual Windows® NT 3.51 These drivers are designed to work with Microsoft Ò Windows Ò . Driver installation 1. Install W indows Ò NT 3.51 as you normally would for a VGA display . Click the Star buttom, go to Settings and click on Control Panel icon.
Chapter 4 Driver Installation 93 Windows® NT 4.0 Driver installation 1. Install W indows Ò NT 4.0 as you normally would for a VGA display . Click the Star buttom, go to Settings and click on Control Panel icon. Then choose the Display and double click on the icon.
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Chapter 5 Software Configuration 95 5 Ethernet Software Configuration This chapter describes how to configure the Etherent Card to match your applica- tion requirements.
96 SBC-770 User Manual Ethernet software configuration The onboard Ethernet interface supports all major network operating systems. I/O addresses and interrupts are easily configured via the A ward BIOS Setup. T o configure the medium type, to view the current configuration, or to run diagnostics, please refer to the following instruction: 1 .
Appendix A Programming the Watchdog Timer 97 A Programming the Watchdog Timer The mainboard is equipped with a watchdog timer that resets the CPU or generates an interrupt if processing comes to a standstill for whatever reason. This feature ensures system reliability in industrial stand-alone and unmanned environments.
98 SBC-770 User Manual Programming the watchdog timer How to program the WATCHDOG TIMER 1 . T o set the time-out interval of watchdog timer: -- output the desired value to port 0x443 . Since the data is of 1 byte, the maximum value will be 255. In our design 2 ~ 255 will denote 2 ~ 255 sec.
Appendix A Programming the Watchdog Timer 99 Demo program outportb(0x444, 0): // set time-out event to reset-system outportb(0x443x 10); // set time-out interval to 10 seconds customer_job(); // execu.
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Een belangrijk punt na aankoop van elk apparaat SBC comm SBC-770 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen SBC comm SBC-770 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens SBC comm SBC-770 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding SBC comm SBC-770 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over SBC comm SBC-770 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van SBC comm SBC-770 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de SBC comm SBC-770 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met SBC comm SBC-770 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
