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USER GUIDE Dock & Play Radio with V ehicle Kit.
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3 T able of Cont ents Introduction ................. 4 Featur es .......................... 4 Safety and Care Inf ormation ........ 5 What’s in the Bo x? ................. 7 Onyx Functions .................... 8 Powe r Connect V ehicle Dock ........
4 Featur es Thank y ou for purchasing the XM Onyx with V ehicle Kit! XM Onyx has these e xciting fea tures t o enhance y our ov erall e xperience: • Hear SiriusXM through y our exis ting vehicle radio with eas y , do-it- yourself ins tallation. • Choose the display color that mat ches your dash lights, and personalize with the trim rings.
5 Safety and Car e Information IMPORT ANT! Self installation instructions and tips are pro vided for your conv enience. It is y our responsibility to det ermine if you hav e the knowledge, skills, and ph ysical ability required t o properly perform an installation.
6 W arning! • Opening the case may result in electric shock. • If the liquid crystal fluid comes in c ontact with your skin, wipe the skin area with a cloth and then w ash the skin thoroughly with soap and running wat er .
7 What’s in the Bo x? 2 34 56 78 90 direct jump FM men u 1 Onyx Radio Powe r Connect™ V ehicle Dock Magnetic Mount Antenna Antenna & Dash Mount Alcohol Pr eparation P ads Powe r Connect Pow er.
8 Ony x Functions 2 34 56 78 90 direct jump FM menu 1 Power Button Press to turn Radio on and off. Left and Right Buttons Press to search for channels by category. Up and Down Buttons Press to preview and tune to channels through the channel lineup; also press to scroll through lists and highlight menu items.
9 P owe r Connect V ehicle Dock Color-Coded C onnections The color-c oded P ower Connect V ehicle Dock makes it simple to connect. Just mat ch the colors on the cable ends to the colors on the dock to see what goes wher e. ANT (Silver) Connection for the Magnetic Mount Antenna.
10 Wir e Guide The Powe r Connect V ehicle Dock has a wire guide a t the top r ear that can help you t o organize the cables and wir es connected t o the dock. If you need to bring a cable or wir e from one side of the dock t o the other , utilize the wire guide b y looping the cable though the wire guide as shown.
11 W ARNING! DO NOT attempt to ins tall Onyx while driving. P ark yo ur v ehi cle in a safe location befor e beginning installation. Step 1: Choose a L ocation for Y our Radio When installing On yx in y our v ehicle, choose a location wher e it will not block your vision, int erfere with the contr ols, or obstruct the air bag.
12 B. A. B. Option 3 Option 4O ption 5 2 3 4 5 6 7 8 9 0 direct jump FM menu 1 jump FM menu 2 3 4 5 6 7 8 9 0 direct 1 jump FM menu 2 3 4 5 6 7 8 9 0 direct 1 V ehicle Installation.
13 Step 2: Ins tall the Dash or V ent Mount Depending on your situa tion, you can either choose t o use the Dash Mount or the V ent Mount. IMPORT ANT! When you install the chosen mount, do not attach the dock to the mount. All cables should be attached to the dock prior t o connecting the dock to the mount.
14 3 The dock mounting plat e can be tilted in differ ent directions. Adjus t as necessary f or your particular v ehicle. When the orientation is corr ect, tighten the knob. 4 Befor e you attach the Dash Mount to the dash, skip ahead and finish the remainder of the v ehicle installation so that the cables ar e attached to the dock.
15 Installing the V ent Mount: 1 Locate a v ent with horizontal louvers s turdy enough to hold y our Powe r Connect V ehicle Dock and Radio. 2 If the vent louv ers in your v ehicle are rec essed, y ou may need to use the longer vent clamps with the V ent Mount.
16 3 Befor e you attach the V ent Mount to the v ent, skip ahead and finish the remainder of the v ehicle installation so that the cables are attached to the dock. Note! For gr eater clarity , the next illus tration does not sho w the dock attached to the V ent Mount, howe ver , the dock should be attached before continuing.
17 Step 3: Mount the Magnetic Mount Ant enna Mount the Magnetic Mount Antenna on the outside of y our vehicle, on a horizontal surfac e that will alway s face the sky . The antenna c ontains a str ong magnet which will stick to an y metal part of your v ehicle, but will not damage the vehicle .
18 SUV: W e rec ommend mounting the antenna at the r ear of the roof as sho wn. Conv ertible: W e recommend mounting the ant enna at the leading edge of the trunk as shown. Pickup T ruck: W e rec ommend mounting the antenna just abo ve the front windshield as sho wn.
19 3 If you ar e installing the antenna at the r oof edge, or hood edge, install the Cable Routing A dapter to direct the ant enna cable down ward. Place the antenna wire int o the groo ve of the Cabl.
20 TIP! Mount the antenna on the roof (for mos t vehicles ) or trunk (for con vertibles) wher e it has a clear view of the sk y in all directions. 4 Place the antenna in the loca tion you select ed. Follow the T ips and Cautions shown on the ne xt sev eral pages.
21 CAUTION! Don’t mount the ant enna inside the vehicle , for e xample, on the dashboar d. CAUTION! Don’t mount the ant enna on any of the v ehicle’s front, back or side pillars.
22 CAUTION! Don’t mount the ant enna close to another antenna. Mount it at least 3 inches aw ay . V ehicle Installation.
23 Step 4: R oute the Magnetic Mount Antenna Cable Befor e you begin r outing the antenna cable, read these gener al instructions for ho w to r oute and hide the antenna cable . Then r oute your antenna cable accor ding to the instructions which follo w for your specific type of v ehicle.
24 Route cable out fr om under re ar windshield moulding and tuck into we atherstripping around trunk opening Pull we atherstripping from trunk opening T uck cable into we atherstripping .
25 Bring cable out of we atherstripping and into trun k Route cable along trun k wa ll and into cabin th ro ugh gap or conduit, along e xisting wiring harness Route cable along trun k wa ll and into c.
26 Use a blunt plastic putty knife or similar blunt to ol to lift edge of interior trim and tuck cable under trim. Continue towa rd s fr ont of ve hicle Route cable fr om trunk under interior trim, in.
27 TIP! Alwa ys be car eful to include enough slack in y our cable to accommodat e open doors or trunk lids. Use things typically found around the home, lik e electrical tape, to secure cables in ar eas so that hinges do not pinch the cable with the door .
28 Sedan/ Coupe With Antenna Plac ed at the Rear of the Roof: 1 Feed the antenna cable fr om the antenna underneath the rubber molding around the r ear window . Use a blunt plastic putty knife or similar blunt tool to lift the rubber molding ar ound the rear window and tuck the antenna cable underneath the molding.
29 marked with “SRS” logos. Be car eful not to crimp or cut the cable. 5 Bring the cable out from the trim near the fr ont of the cabin and rout e it under the carpet to ward the dashboar d or console. Coil an y ex cess cable in a hidden location, such as under the carpet, k eeping it aw ay from any v ehicle pedals or controls.
30 bottom of the door opening. 3 Pull the cable out of the weather s tripping at the bottom of the door opening and rout e it under the carpet to ward the dashboar d. Coil any e xc ess cable in a hidden location, such as under the carpet, keeping it a way fr om any v ehicle pedals or controls.
31 plastic trim just enough t o tuck the cable under underneath. A void side airbag locations on back pillars and abo ve the doors. Airbag locations are mark ed with “SRS” logos.
32 3 Route the cable thr ough the main cabin area under the interior trim, to wards the fr ont of the vehicle . Use a blunt plastic putty knife or similar blunt tool to lift the plas tic trim just enough to tuck the cable under underneath. A void side airbag loca tions on back pillars and abov e the doors.
33 molding and into the rubber w eather stripping around the door opening. Lift the weather s tripping from the opening and tuck the cable inside it, then replac e the weather s tripping. Run the cable inside of the weather s tripping to the bottom of the door opening.
34 Step 5: C onnect the Magnetic Mount Antenna and P owe r Connect Po wer A dapter 1 Plug the Magnetic Mount Antenna into the silv er ANT connector on the Powe r Connect V ehicle Dock. 2 Insert the Powe r Connect Pow er Adapter into y our vehicle’s cigar ette lighter or po wer adapter sock et.
35 Step 6: C onnect the Audio T o play XM audio through y our vehicle’ s stereo or FM r adio, decide on one of the follo wing audio connection options: • Option 1 : Best : Use the pr ovided A ux In Cable if your vehicle’ s ster eo sy stem has an auxiliary input c onnection or jack.
36 Option 1: Aux In Cable Installation Ins tructions 1 Plug one end of the Aux In Cable into the gr een AUDIO connector on the dock. 2 Plug the other end into the auxiliary input jack of your vehicle’ s ster eo sy stem. 3 Attach the dock t o the mount.
37 pres s and hold menu to r eturn to the main display scr een. 7 Ensure On yx is tuned to channel 1, the XM Pre view channel. Upon pow er up, Onyx should tune to channel 1 by def ault, when it ’ s not yet activ ated. If it’s not on channel 1, ref er to “List ening to Sat ellite Radio” on page 50 to learn about ho w to tune a channel.
38 Option 2: Cassette A dapter Installation Ins tructions 1 Plug the Cassette A dapter into the green AUDIO connector on the dock. 2 Insert the Cassette A dapter into the v ehicle’s cassette deck. Y ou may need to turn on y our vehicle’s s tereo sy stem in order t o do so.
39 is good, pres s and hold menu to r eturn to the main display scr een. 7 Ensure On yx is tuned to channel 1, the XM Pre view channel. Upon pow er up, Onyx should tune to channel 1 by def ault, when it ’ s not yet activ ated.
40 Option 3: P owe r Connect Installation Instructions 1 Attach the dock t o the mount. 2 Insert your On yx into the dock. 3 Pow er on your Ony x by pres sing the Pow er button . 4 Be sure the v ehicle is outside and the antenna has a clear view of the sk y .
41 a. Use the SiriusXM FM Channel Finder at www .siriusxm.c om/ fmchannel . Go to the w ebsite and enter your zip c ode. The Channel Finder will suggest a list of a vailable FM channels in your area. F or con venienc e, write down or print out the lis t.
42 NOTE! If y ou are using the V ehicle Dock from the Universal Xpr ess Car Kit instead of the Powe r Connect V ehicle Dock which came with your Onyx, y ou will have t o disable AUX Det ect.
43 2 34567 89 0 direct jump FM m enu 1 90. 1 MA TCH FM CHANNELS the Select button. vii. The FM channel y ou selected will be confirmed on the display screen. Onyx will tune to the FM channel . 9 Y ou should hear XM channel 1 through y our vehicle’ s FM radio .
44 Option 4: FM Direct A dapter (FMD A) Installation The FMD A needs to be installed b y a professional installer . Professional installation can help impr ov e your Radio’ s reception and significantly r educe the visibility of wires. T o learn more , check with the retailer wher e you bought your Radio , or go to www .
45 Y ou can follo w either the general activ ation and subscription process or use the on-board activ ation guide to activat e your Onyx and subscribe t o the XM service.
46 subscription proc ess, but may tak e up to an hour . W e recommend that y our Radio remain on until subscribed. Onc e subscribed, the Radio will rec eive and you can tune t o channels in your subscription plan. Pres s or to tune to other channels, and or to br owse the differ ent categories of channels.
47 The Main Displa y When list ening to a channel, information about the channel and wha t is currently pla ying is displayed. Tom Petty I Should Have Known It 28 The Spectrum Antenna Signal Strength .
48 Naviga tion Basics Po wer Butt on Pres sing the Pow er button turns Onyx On or Off . Navigation Butt ons Pres sing Left , Right , Up , and Down na vigates through v arious features and functions of Onyx. • Left or Right butt on: Displays the channel cat egories such as Rock, Pop, Sports, T alk/New s, etc.
49 Menu Button Pres sing menu displa ys v arious options to make setup and featur e changes. Pres sing menu when in menu options returns t o the pre vious menu option screen until menu options is e xited. Pressing and holding menu r eturns to the main displa y screen in most ins tances.
50 List ening to Sat ellite Radio T une to a channel: 1 Pres s and release and to immediately tune t o the next or pre vious channel. 2 Pres s and hold and to quickly scroll thr ough the channels.
51 Direct T une A channel can be tuned directly b y entering the channel number using the number buttons. 1 T o directly tune to a channel pr ess direct . 2 Use the number buttons 0 - 9 to enter the channel number and wait a moment until the channel is tuned, or pres s the Select button to immediately tune t o the channel.
52 Fa vorit e Channels Y ou can set up to 10 of y our fav orite channels so you can easily acc ess them. Each fa vorit e channel can be assigned to a number button. T o assign a fa vorite channel t o a number button: 1 T une to the desired channel. 2 Press and hold a number button between 0 - 9 th at y ou want to assign to that f av orite channel.
53 Scanning Channels in a Category Y ou can scan a category and list en to each channel for 10 seconds befor e Onyx aut omatically tunes to the next channel. If y ou want to sta y tuned to the channel being play ed and stop the scan, just pr ess the Select button .
54 FM Presets FM presets mak e it easy to quickly acc ess st ored FM channels and choose a new FM channel fr om them. Us e FM pr esets when you use Power Connect or the FMD A to list en to y our Onyx through y our vehicle’ s FM radio . (Refer to “Option 3: Powe r Connect Installation Instructions” on page 40 f or more informa tion.
55 Color Themes Y ou can change the color of the displa y screen t o one of 6 color themes: Blue, Red, Amber , Y ellow , Silver , or T eal. Y ou can choose the display color that matches y our dash lights, and personalize with the trim rings. The default color theme is blue .
56 T rim Rings Y our Onyx has a changeable T rim Ring to style the Radio to y our liking. The T rim Ring surrounds the Select button on the Radio . A total of thr ee trim rings are included with y our Onyx, including the one that is alr eady installed in the Radio.
57 1 Place the T rim Ring Remo val T ool on the T rim Ring on the Radio. Use care t o align the tool so it’ s center ed on the T rim Ring. 2 Using mild pres sure t o keep the t ool against the T rim Ring, rotate the tool count er-clockwise until it will not rotat e any further .
58 4 T urn the Radio face up again and insert the new T rim Ring into the Radio. 5 Align the T rim Ring Remov al T ool on the T rim Ring on the Radio. Use care t o align the tool so it’ s center ed on the T rim Ring.
59 Par ental Contr ols Onyx has a par ental control featur e which allows y ou to lock acces s to channels, or lock acces s to an entire category . A 4-digit code controls acces s to the locked channel or lock ed category .
60 Y ou will be prompt ed to select a 4-digit code: i. For each digit, pr ess one of the 0 - 9 ke ys and then pres s to advanc e to the next digit. (Pr ess if you need t o go back and edit a pre vious digit.) ii. W hen you ha ve selected all 4 digits of your c ode press the Select button .
61 4 Pres s and hold menu to r eturn to the main display scr een. T o lock (or unlock) channels or categories: 1 Pres s menu . 2 Pres s to scr oll to and highlight Par ental Controls . Press the Select button . 3 Y ou will be prompt ed to enter the 4-digit c ode.
62 be display ed to the left of the channel or category y ou locked. (T o unlock a locked channel or cat egory , simply highlight the locked channel or category and pr ess the Select button . The lock icon will disappear indicating the channel or category is unlock ed.
63 (Pres s if y ou need to go back and edit a pre vious digit.) 8 The Code C onfirmation screen will be displa yed. For y our recor ds, write do wn the code you ha ve select ed. Press the Select button . 9 Pres s and hold menu to r eturn to the main display scr een.
64 SiriusXM offers a v ariety of acces sories that allo w you t o adapt your Onyx t o your lif estyle and enhance your lis tening e xperience. With these acces sories, you can effortlessly tak e your Satellit e Radio listening experienc e from your v ehicle to y our home or office or on the go — all with a single subscription.
65 Radio ID Y our Onyx has an 8 char acter alphanumeric ID which uniquely identifies your Radio . This ID is used during the subscription proc ess. T o display the Radio ID: 1 Pres s menu . 2 Radio ID will be highlighted. If it is not highlighted, pr ess to scroll t o and highlight Radio ID .
66 Find A vailable FM Channels in Y our Ar ea Befor e attempting any of the pr ocedures belo w , you should park y our vehicle in a saf e location. Do not attempt to set up y our FM channels or any Onyx function while driving. Powe r Connect allows y ou to listen t o SiriusXM through your e xisting vehicle radio .
67 an FM channel that allow s you to hear XM clearly . OR 2 Manually tune through y our local FM channels Manually tune through y our local FM channels on your v ehicle’s FM radio .
68 TIP! It will be much more difficult t o find av ailable FM channels in large cities than in most suburban or rural loca tions. A direct audio connection using the Aux In Cable, Cassett e Adapter , or professional installation is y our best solution if y ou drive in or near lar ge metropolitan areas.
69 Set and Select an FM Channel Onyx allo ws you t o easily stor e (i.e., preset) up t o 5 different FM channels. At an y time, you can select any one of these 5 FM pr esets to hear SiriusXM through y our existing v ehicle radio.
70 the stor age location contains the FM preset curr ently being used (denot ed by “curr ent”), then the FM channel tuning screen is display ed. ii. If the chosen s tor age location has an FM preset that is not currently being used, and y ou want to edit it, Edit Channel is highlighted.
71 confirmed on the displa y screen and Onyx will tune to that FM channel . 8 Set your v ehicle’s FM r adio to same FM channel. IMPORT ANT! Y ou’ll first need to find a suitable FM channel that is unused or av ailable in your area. T o quickly select an FM preset: 1 Pres s FM to display the curr ent FM preset.
72 Jump Settings The jump button can be c onfigured to either jump to the tr affic and weather f or the city of your choice fr om a list of 22 of the most congest ed cities, or to jump back to the last channel to which y ou wer e listening. W hen configuring for tr affic/w eather , y ou’ll need to select your city .
73 button . 6 A list of cities will be display ed. Pres s to scr oll to and highlight your desir ed location and press the Select button . 7 The JUMP Settings scr een will display the location y ou selected. Pres s and hold menu to r eturn to the main display scr een.
74 5 Pres s and hold menu to r eturn to the main display scr een. Set Audio Le v el The audio le vel of Onyx can be adjus ted when an audio connection is made between the dock and the v ehicle’s st ereo s yst em .
75 Signal Indicator For best r eception, your Magnetic Mount Ant enna should hav e an unobstructed vie w of the XM satellites. In lar ge cities, there ar e terrestrial transmitt ers (ground r epeaters ) to help incr ease the signal co verage . Y our Onyx can displa y the receiv ed strength of the satellit e and terr estrial signals being rec eived.
76 F actory Settings The factory settings menu has tw o choices, AU X Detect and Restore Defaults . AUX Detect AU X Detect allo ws On yx to aut omatically detect a connection made t o the AUDIO connector of the Power Connect V ehicle Dock by an A ux In Cable or Cassette Adapt er .
77 3 AU X Detect should be highlighted and show as enabled. Pr ess the Select button to t oggle the setting. 4 A warning scr een will be displayed. Pres s the Select button to c onfirm that y ou want t o disable AU X Detect. 5 If you w ant to cancel pr ess menu to r eturn to F actory Settings .
78 Rest ore Defaults Y ou can clear all of your personal settings, such as f avorit e channels, FM presets, et c., and return the Radio t o its original out-of-the-bo x settings T o reset O nyx to f actory defaults: NOTE! R estoring def aults permanently remo ves all personal settings.
79 Demo Mode Y our Onyx has a demo mode that s tarts playing when, for a prolonged period of time (more than 5 minut es), the Radio either det ects it’s not connect ed to the antenna, or the antenna s tops receiving a signal. It disappears when the antenna is connect ed properly or when the Radio starts rec eiving a signal.
80 Select button . The demo mode will start in 10 seconds. 6 T o exit demo mode at an y time, pres s and hold the Select button for 10 seconds. Aut o Shut Off Onyx will aut omatically shut off after 8 hours of inactivity , i.e., when no buttons hav e been pressed.
81 Using the V ehicle Dock From the Univ ersal Xpress Car Kit If you ha ve chosen to use the V ehicle Dock from the Univ ersal Xpres s Car Kit rather than the Power Connect V ehicle Dock included with your Ony x Radio, you will need t o complete some additional installation st eps.
82 T urn FM T ransmitter On/ Off T urning the FM T ransmitt er On applies only if you ar e using the older model V ehicle Dock from the Universal Xpr ess Car Kit, and plan to use SureConnect or FMD A as the audio connection option. Y ou’ll hav e to turn On the FM T ransmitter under the FM Settings menu.
83 T o turn the FM Tr ansmitter Off: If you ar e using the older model V ehicle Dock from the Univ ersal Xpress Car Kit, and plan to use the Aux In Cable or a Cas sette A dapter as the audio connection option, y ou’ll have t o turn the FM T ransmitter under the FM Settings menu in Onyx Off , if it was pr eviously turned On.
84 Onyx has been designed and built t o be trouble-fr ee but if you e xperience a problem, try this: • Check that all connections are firm and secur e. • Make sure the v ehicle pow er socket is clean and free of c orrosion. • Make sure y ou hav e connected Onyx as described in this User Guide .
85 If you see this on the scr een: T ry this: Loading • Y our Onyx is acquiring audio or pr ogram information This mes sage usually goes aw ay in a few sec onds. Updating • Y our Onyx is updating with the lates t encryption code. W ait until the update is done.
86 If this happens: T ry this: No audio when using the Aux In Cable or Cassette A dapter • Check all cables between your On yx and your vehicle’ s stereo s yst em for a firm and secure connection. • Ensure y ou have selected the pr oper input sourc e on your v ehicle’s ster eo system.
87 T roubleshooting If this happens: T ry this: No audio when using Powe r Connect or FMD A • Check that your On yx and your v ehicle’s FM radio ar e tuned to the same FM channel. • For Powe r Connect, ensure y ou are using the Powe r Connect V ehicle Dock and Pow er Connect Pow er Adapter .
88 System Pow er Requirements: 9-16 V DC,500 mA (max) Operating T emperatur e: -4 ° F to +140 ° F (-20 ° C to +60 ° C) Audio Output: 1.0 V rms (max) Onyx Radio Dimensions: 4.5 in (width) x 2.4 in (height) x 0. 7 in (depth) 115 mm (width) x 61 mm (height) x 17 mm (depth) W eight: 3.
89 Pat ent and Envir onmental Information Pat ent Information It is prohibit ed to , and you agr ee that you will not, cop y , decompile, disassemble, r everse engineer , hack, manipulate, or otherwise acc ess and/ or make a vailable any technology inc orporated in this pr oduct.
90 The user is cautioned that changes or modifications not e xpressly appro ved by SIRIUS XM Radio Inc. can void the user’s authority t o operat e this devic e. This de vice complies with P art 15 of the FCC Rules. Oper ation is subject to the following tw o conditions: 1.
91 © 2012 Sirius XM Radio Inc. “Sirius”, “XM” and all rela ted marks and logos are tr ademarks of Sirius XM Radio Inc. and its subsidiaries. “BBC” and “Radio One” are tr ademarks of the British Broadcasting Corpor ation and are used under lic ense.
92 The Radio model number is locat ed below and the XM Radio ID is locat ed on the label on the back of Onyx . Recor d the XM Radio ID in the space pro vided below .
Owners Rec ord.
Sirius XM Radio Inc. 1221 A venue of the Americas Ne w Y ork, NY 10020 1.866.635.2349 sirius xm.c om © 2012 Sirius XM Radio Inc. XDNX1VKUG 121011a.
Een belangrijk punt na aankoop van elk apparaat SiriusXM XDNX1V1 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen SiriusXM XDNX1V1 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens SiriusXM XDNX1V1 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding SiriusXM XDNX1V1 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over SiriusXM XDNX1V1 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van SiriusXM XDNX1V1 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de SiriusXM XDNX1V1 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met SiriusXM XDNX1V1 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
