Gebruiksaanwijzing /service van het product 821 van de fabrikant Snom
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Y our specialist retailer - Ihr Fac hhändler - V otr e distributeur - Su distribuidor - Il tuo rivenditore: © 20 12 snom tec hnology AG V1.02 User Manual I P Phone snom technology A G Charlottenstr . 68- 71 1 0 11 7 Berlin, Deutschland T el. +4 9 3 0 3 9 83 3-0 Fax +4 9 3 0 3 9 83 31 11 info@snom.
2 T AB LE O F C ON TE N TS Copyright, T rademarks, G PL, Legal Disclaimers ...................................................... 7 Important information .................................................................................................
3 Display layout ........................................................................................................................... 24 Idle Mode .................................................................................................
4 Using the phone ............................................................................................................ 43 Making calls ............................................................................................................
5 Call waiting .......................................................................................................................... 53 T erminating calls ...........................................................................................
6 Call forwarding ....................................................................................................................... 7 3 Call completion .............................................................................................
7 snom 82 1 User Manual Copyright, T rademarks, G PL, Disclaimers C opyright, T rademarks, G P L, Legal Disclaimers © 20 12 snom tec hnology Aktiengesellschaft All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology A G.
8 snom 82 1 User Manual Safety, Disposal, Cleaning of Product I mp ort ant information Please read the instructions on safety and dispos al and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents.
9 snom 82 1 User Manual Safety, Disposal, Cleaning of Product S t andards conformance This device complies with the essential health, safety , and environment al requirements of all relevant European directives. The declaration of conformity can be requested from snom (address see reverse cover).
1 0 snom 82 1 User Manual Notational Conventions N ot ational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • Arrows up, down, left, and right: . For navigation in menus and lists.
11 snom 82 1 User Manual Notational Conventions Example 2: W eb interface > Advanced > Behavior > Phone Behavior > Number Guessing > "On" W eb interface Open the phone‘s web.
12 snom 82 1 User Manual Setting up the Phone S etting up the phone D elivery Content a A 1 4 7 2 5 8 3 6 9 0 # ABC DEF JKL GHI MNO PQRS WXYZ TUV • Base phone unit • Footstand with bracket and 2 s.
13 snom 82 1 User Manual Setting up the Phone 3. Attach the footstand with the bracket and the 2 screws. 4. Place the phone on an even, horizontal surface. R ot ating the t ab of the handset cradle The phone is delivered with the tab protruding slightly above the cradle's inner edge.
14 snom 82 1 User Manual Setting up the Phone 3. Slide the t ab back into the handset rest (Fig. 2). T he top of the t ab is now level with the inner edge of the handset rest (Fig.
15 snom 82 1 User Manual Setting up the Phone I nitializing and r egistering the phone Pr erequisites T o be able to use V oI P , you or your company must have: • A broadband internet connection.
16 snom 82 1 User Manual Setting up the Phone ◦ Press to save the highlighted time zone. 3. Next, you will be prompted to select the tone scheme of a country . This affects the dial tone you hear when you pick up the receiver . Different countries use different dial tones.
17 snom 82 1 User Manual Setting up the Phone Corr ecting the clock The phone receives the time and date from the NTP time server . If the time and/or date on the display are incorrect, you may need to set the correct time zone. Changing the settings: See "Time zone" on page 71.
18 snom 82 1 User Manual Getting to Know Y our Phone G etting to know your phone A t a glance a A 1 4 7 2 5 8 3 6 9 0 # AB C DE F JK L GH I MN O PQ RS WX YZ TU V Display - idle screen Handset speaker .
19 snom 82 1 User Manual Getting to Know Y our Phone Confi guring the keys: See "Confi guring the Function Keys" Press key P1 for 2 seconds to open virtual function key screen. Using the virtual function keys : Press the alphanumeric key shown in the upper right corner of the respective function key .
20 snom 82 1 User Manual Getting to Know Y our Phone ◦ Press if you wish to turn the LE Ds off without viewing the call history . ◦ V iewing the particulars of the missed call: 1. Press function key underneath to show the Call History screen. "Missed calls" is the top item of the list and highlighted.
21 snom 82 1 User Manual Getting to Know Y our Phone respective number key 1- 9 and 0 and the character keys * and # on the phone's keypad. W hen the virtual key screen is visible, pressing the corresponding key on the alphanumeric keypad will activate/ initiate the function mapped onto the virtual key .
22 snom 82 1 User Manual Getting to Know Y our Phone Pr eprogrammed, variably pr ogrammable function keys Freely programmable. See "Configuring the function keys" on page 58 for further information.
23 snom 82 1 User Manual Getting to Know Y our Phone Alphanumeric K eypad Input modes and navigation Directories, call lists, contact list, favorites Input modes: 123: Numerals abc: Small letters AB C.
24 snom 82 1 User Manual Getting to Know Y our Phone • Space (" ˽ "). Press "0" once. • Underscore ("_"). Press "0" twice. • Special characters listed in the table. Press "1" as many times as indicated.
25 snom 82 1 User Manual Getting to Know Y our Phone Active identity • Active identities are indicated by the green phone symbol: • Can be called • Can be selected as the outgoing identity for making calls by pressing rs on the navigation key .
26 snom 82 1 User Manual Getting to Know Y our Phone Function k ey line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display symbols and icons" on page 82 for a complete list.
27 snom 82 1 User Manual Getting to Know Y our Phone Status bar In editing modes (i.e., when dialing or editing directory entries), the current editing mode (i.e., numerals, small letters, or capital letters) is shown preceding the st atus mess age, if any .
28 snom 82 1 User Manual Getting to Know Y our Phone S ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface.
29 snom 82 1 User Manual Getting to Know Y our Phone W hen the phone is in user mode and the Maintenance menu is on the display , press key 2 2 A B C to switch the phone to administrator mode. Y ou will be asked for the administrator password. The default administrator password is 0000 (4 x zero).
30 snom 82 1 User Manual Getting to Know Y our Phone T he phone's web interface Opening the web interface: See "Opening the web interface" on page 31. Firmwar e versions below 8. 7 .4 W hen the web interface is opened for the first time upon initialization, you will see the Security page.
31 snom 82 1 User Manual Getting to Know Y our Phone Firmwar e versions 8. 7 .4 and higher W hen you register the first account during the initialization of the phone, your SI P user name and password will be registered as the HTTP user name and password.
32 snom 82 1 User Manual Getting to Know Y our Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.
33 snom 82 1 User Manual Getting to Know Y our Phone U ser mode/administrator mode snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible.
34 snom 82 1 User Manual Getting to Know Y our Phone T o return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply".
35 snom 82 1 User Manual Directories D ir ectories D ir ectory The directory is the built-in directory of the phone. It can hold 1 000 entries. Entries can be added and edited on the phone and on the web interface.
36 snom 82 1 User Manual Directories Contact T ypes VI P: Calls from numbers with this cont act type will ring on your phone even when D N D mode is active.
37 snom 82 1 User Manual Directories Adding/ Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory . 2. Press on the navigation key to go straight to <New Item>. 3. Press . 4. Enter the phone number and press .
38 snom 82 1 User Manual Directories 4. Editing a det ail. a. Press / and to select a detail. Depending on the det ail, b. In some cases, you will see the prompt screen where you can enter or modify text. Edit the data, if necess ary, and press to save and to open the next screen.
39 snom 82 1 User Manual Directories Adding new entry 1. T ype dat a in text fields of "Add or Edit Entry“. ◦ Number: T ype the number ex actly as you would dial it, with country and area codes, if necessary, and without parentheses, hyphens, blank spaces.
40 snom 82 1 User Manual Directories Editing an entry W hen you open an existing entry , the current information is displayed in the text fields of "Add or Edit Entry" and two additional buttons, "Add Sub" and "Change", are available.
41 snom 82 1 User Manual Directories - Click on in the line cont aining John Miller's name. The data is shown in "Add or Edit" area. - Enter the phone number in the text field of "Number". - Select the number type. - If you wish, select a cont act type and an outgoing identity from the respective drop-down list.
42 snom 82 1 User Manual Directories E xternal dir ectories Provided by your network, your V oI P provider , or another external source. L DAP Enter the necessary dat a received from your administrato.
43 snom 82 1 User Manual Using the Phone U sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please chec k with that person or company if the phone does not react as described here.
44 snom 82 1 User Manual Using the Phone Using differ ent dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed.
45 snom 82 1 User Manual Using the Phone the programmable virtual function keys 1-15: See the chapter "Programming the function keys" on page 61and "Example 3, Speed dialing" on page 6 4. • Speed dial number on speed dial list 1.
46 snom 82 1 User Manual Using the Phone another number , receive calls, or hang up the handset to return to the idle screen. Call completion will not interfere with the normal operation of your phone.
4 7 snom 82 1 User Manual Using the Phone A ccepting c alls Using differ ent audio devices Handset: Pick up the handset. Headset: Press or the blinking line key .
48 snom 82 1 User Manual Using the Phone Using the virtual key screen W hen a call is ringing on a monitored extension, the virtual key screen appears.
49 snom 82 1 User Manual Using the Phone Call waiting W hen you are in a call, another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep; you will also see caller I D on-screen if it is being transmitted.
50 snom 82 1 User Manual Using the Phone Y ou can now: ◦ transfer the held call blindly or with prior announcement - see "T ransferring calls" on page 53. ◦ receive and make calls and put other calls on hold. • Pick up the held call by pressing its line key or by pressing again.
51 snom 82 1 User Manual Using the Phone ◦ W hen a held call is on-screen, press to connect to it and put the current connected call on hold. • Figures H-4 to H-6: ◦ In Fig. H-4 the first held call of a tot al of three Calls on Hold (1/3) is on-screen.
52 snom 82 1 User Manual Using the Phone (Fig. C-2); press again to put the next participant on-screen (Fig. C-3), until you have reached the last participant (Fig. C-4). ◦ Scroll back through the participants by pressing . • Bringing the entire conference back on-screen: Scroll to the first participant's screen (Fig.
53 snom 82 1 User Manual Using the Phone T erminating the conference 1. Press to put all participants on hold. 2. Select each participant in turn and press . T ransferring c alls Y ou can transfer connected calls as well as calls ringing on your phone.
54 snom 82 1 User Manual Using the Phone C all lists 1. Press to open "Call history". 2. T o view the list of missed, received, or dialed calls, press its number . 3. Scroll through the list with / . ◦ Press to dial the number of the selected call.
55 snom 82 1 User Manual Using the Phone • D N D - do not disturb mode. All incoming calls will be forwarded to the number set in call forwarding when busy; if there is not setting for call forwarding, callers will hear the busy signal.
56 snom 82 1 User Manual Using the Phone Forward when Busy: F orwarding calls ringing while phone is busy to the number of the phone, extension, or mailbox specified as this function’ s target.
57 snom 82 1 User Manual Using the Phone Press to show st atus info with all current st atus mess ages, including call forwarding. Forwarding all calls Forwarding when busy Forwarding after timeout Al.
58 snom 82 1 User Manual Configuring the Function Keys C onfiguring the function keys See "Opening the web interface" on page 31 on how to open the phone’ s web interface. See "User mode/administrator mode" on page 33 for an explanation of administrator and user mode.
59 snom 82 1 User Manual Configuring the Function Keys Note: The programmable keys P1 - P4 are both hard keys and virtual keys. T heir functions can be accessed by pressing the hard keys P1 - P4 and, when the virtual keys are on-screen, by pressing the alphanumeric keys 1 - 4.
60 snom 82 1 User Manual Configuring the Function Keys Context-sensitive, pr ogrammable function keys For the default settings , see "At a glance" on page 18. Y ou can select a different key event to be available on each respective key when the phone is in idle mode.
61 snom 82 1 User Manual Configuring the Function Keys Dedic ated, customizable function keys The default setting is the respective key event printed onto the casing. Other key events and a selected number of other functionalities can be programmed onto them.
62 snom 82 1 User Manual Configuring the Function Keys Example 1, Extension monitoring and c all pick-up This feature makes it possible to pic k up a call ringing on another extension, for ex ample when the other extension is busy or when the user is absent.
63 snom 82 1 User Manual Configuring the Function Keys Example 2, Monitoring c alls on-screen W hen you are monitoring another extension or phone line, you may want to see more information on the display , for example the number of an incoming call to that extension or line.
64 snom 82 1 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on one of the freely programmable function keys.
65 snom 82 1 User Manual Configuring the Function Keys Example 4, T urning forwarding of all calls on and off The functionality "F orward all" redirects all incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface.
66 snom 82 1 User Manual Customizing the Phone Settings C ustomizing the phone settings See "Opening the web interface" on page 31 on how to open the phone’ s web interface. See "How the web interface works" on page 31 on the mechanics of navigating in the windows and c hanging the settings.
67 snom 82 1 User Manual Customizing the Phone Settings 2. Press to scroll down. ◦ W hen you are at the top of the list, pressing will take you to identity 12. ◦ At any other position within the list, press to scroll. 3. W hen you have reached the identity you wish to edit, press to select it.
68 snom 82 1 User Manual Customizing the Phone Settings the "On" setting and enter a password into the next field of the next setting, "Extension monitoring group I D" . Note: The password cannot start with a "{" bracket.
69 snom 82 1 User Manual Customizing the Phone Settings Selecting identity ringtones: • On the phone : 1 Preferences > 3 Ringer . The identities are shown on the display . ◦ Select an identity with / and press to hear the current ringtone for that identity .
70 snom 82 1 User Manual Customizing the Phone Settings Adjusting the intensity: 1. Press . 2. Press 1 Preferences. 3. Press 5 Display . 4. Press 2 Backlight when idle. 5. Press right or left arrow on the navigation key to increase ( ) or decrease ( ) the backlight's intensity .
71 snom 82 1 User Manual Customizing the Phone Settings ◦ Select "on" to have the time on the phone's display shown in 24-hour format, 00:0 1 to 24:00 . ◦ Select "off" to have the time on the phone's display shown in AM / P M format, 0:0 1AM to 12:00PM.
72 snom 82 1 User Manual Customizing the Phone Settings L anguage settings of phone and web interface The language used on the phone can be c hanged on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only .
7 3 snom 82 1 User Manual Customizing the Phone Settings E mer gency numbers These are numbers that can be dialed even when the keyboard is loc ked. They must be set beforehand on the web interface. 1. Open the phone's web interface, Preferences > Lock K eyboard > Emergency Numbers (space separated).
7 4 snom 82 1 User Manual Customizing the Phone Settings Setting forwarding numbers • Forwarding all incoming calls: 1. Open the phone's web interface, Preferences > Call Forwarding > Always. 2. T ype the phone number in the "T arget" text field.
7 5 snom 82 1 User Manual Customizing the Phone Settings C all completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again.
7 6 snom 82 1 User Manual Customizing the Phone Settings C all waiting W hen you are in a call, another call coming in will be announced visually by the symbol of a ringing phoneon the display and acoustically by the sound of a double beep; you will also see the caller`s I D on-screen if it is being transmitted.
77 snom 82 1 User Manual Customizing the Phone Settings N umber guessing W hen you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display .
7 8 snom 82 1 User Manual Software Update S oftwar e update M anual update 1. Open snom’ s web page at www .snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone.
7 9 snom 82 1 User Manual T roubleshooting T r oubleshooting R eb oot 1. Press . 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. W hen asked whether to "Reboot?", press . 5. W ait for the idle screen to reappear . H ar d reboot Disconnect the power , wait for a few seconds, and reconnect.
80 snom 82 1 User Manual T roubleshooting C ont acting snom Supp ort Please visit our knowledge base and our forum first. Y ou may find the answer to your question in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum (http://forum.
81 snom 82 1 User Manual T roubleshooting System information Open the phone’ s web interface > St atus > Settings. Make sure to delete private and/or security- relevant information like the MAC address, public IP address, etc. T races snom Support may ask you to submit a SI P T race and/or a PCAP T race to help them analyze your problem.
82 A P P 1 A P P 1 S ymb ols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function.
83 A P P 1 A P P 1 Previous outgoing I D I P address of phone and snom's web address AB S Address book search (OC S accounts only) 2. Context-sensitive symbols: Confirming a selection or an action T erminating/canceling an action and return to the previous screen W hen the phone is in a call, another incoming call waiting is shown on-screen.
84 A P P 1 A P P 1 Details of missed call (to, from, date/time, tot al number) and of received and dialled call (to, from, date/time, duration) [alternative text: "Details"] Returning to cal.
85 A P P 1 A P P 1 Press to show available status mess ages like firmware update available, reboot required, call completion pending, call forward activated, etc.
86 A P P 2 A P P 2 Whenever t here is a current message concerning the st atus of the phone, the function key will be available. Press the function key (or > 6 Information > 1 Status Info) to open the "St atus info" screen.
87 A P P 3 A P P 3 P r ogrammable Functions Following is a brief description of the function key settings available on the "Function keys" page of the phone's web interface. Action U R L Action U R Ls are basically HTTP G ET Requests that allow the phone to interact with web server applications.
88 A P P 3 A P P 3 DT M F This funcion allows the specification of arbitrary key sequences (allowed digits: "0- 9", "*", "#", "A-D" and flash: "!") which will be sent via D TM F when this key is pressed during an active call.
89 A P P 3 A P P 3 Key Event W hen this key type is selected, a drop-down menu opens under "Number". For the available selections, see the following section "Key Events". Line Default setting for all freely programmable function keys.
90 A P P 3 A P P 3 Speed Dial Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LE Ds to be able to speed dial frequently used and/or long numbers without having to enter the complete phone number .
91 A P P 3 A P P 3 Xml Definition Copy the XM L sub tag of the action(s) you want the key to perform into the text field. The currently available settings can be found here: http://wiki.snom.com/Features/ Mass_Deployment/Setting_Files/XM L/XmlSubT ags.
92 A P P 3 A P P 3 Next Outgoing I D Selecting the next identity as the outgoing identity Presence State Providing access to a list where the Presence state of each registered SI P Identity can be defined (online, offline, busy , invisible).
93 A P P 4 A P P 4 COPYRI G HT N O TI CE AN D W AR RANTY DISC L A IMER I. Das Produkt enthält Software, die unter der G N U General Public License, V ersion 2, frei genutzt werden darf. This Product contains Software applicable to G N U General Public License, V ersion 2 which can be used freely .
94 A P P 4 A P P 4 are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
95 A P P 4 A P P 4 If requested by you, the complete corresponding source code of the Software can be sent by snom technology A G on a st andard data storage medium against the reimbursement of the manufacturing costs of E U R 5.- per unit. The complete corresponding source code of the Software can also be downloaded from our web site http://www .
Y our specialist retailer - Ihr Fac hhändler - V otr e distributeur - Su distribuidor - Il tuo rivenditore: © 20 13 snom tec hnology AG V2.0 1 User Manual I P Phone snom technology A G W ittestr . 30G 135 0 9 Berlin, Deutschland T el. +4 9 3 0 3 9 83 3-0 Fax +4 9 3 0 3 9 83 31 11 info@snom.
Een belangrijk punt na aankoop van elk apparaat Snom 821 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Snom 821 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Snom 821 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Snom 821 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Snom 821 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Snom 821 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Snom 821 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Snom 821 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
