Gebruiksaanwijzing /service van het product BDP-S550 van de fabrikant Sony
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3-452-778- 11 (1) © 2008 Sony Corporation Printed in Japan 3-452-778- 11 (1) Operatin g Instr uctions Blu-ra y Disc / D VD Pla y er BDP-S550.
2 WARNING To reduce the risk of fire or electric shock, do not expose this apparatus to rai n or m oisture. To avoid el ectrical shock, do no t open the ca binet. Refer servicing to qualified personnel only. Batterie s or batteries installed apparatus shall not be exposed to excessive heat s uch as sunshine, fire or the like.
3 For Cu stom ers in C ana da If this product is not working properly, please call 1-877-602- 2008 for Peace of Mi nd Warran ty Replac emen t service .
4 • D o no t place any obje cts othe r than disc s on the disc tray. Doi ng so ma y caus e damag e to the play er or th e object. • W hen yo u move the player, take out any discs. If you don’t, the d isc ma y be damage d. • W hen yo u move the player, disconn ect the AC power cord and all other cabl es from the player.
5 Importa nt Safety Instructio ns 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all ins tructions. 5) Do not u se this appar atus near water. 6) Clean only wit h dry cloth. 7) Do not b lock any ventilation openings.
6 Table of Contents WARNING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Guide to Parts and Controls .
7 Addi tio nal Info rm ation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Self-Diagnosis Fu nction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Playable Discs .
8 Guide to Part s and Contro ls For more in form atio n, see the page s in parent hese s. Number 5, AUDIO, CH +, and N PLAY buttons have a tact ile dot. Use th e tactile dot as a refere nce when operat ing the pl ayer. A Z OPEN/CLOSE (page 32) Open s or clos es the di sc tr ay.
9 D Color buttons (RED/GREEN/ BLUE/YELLOW) Short cut keys f or sele cting ite ms on some BD ’s men us (c an also be u sed fo r BD’s Java in teractiv e operations) . E TOP MENU (pag e 34) Open s or cl oses t he BD ’s or DVD ’s Top Menu. POP UP/MENU (page 34) Open s or clos es the BD- ROM’s Pop- up Menu, or the DVD’s menu.
10 A [ / 1 (on/stand by) (page 29) Turns on the p layer, or sets to standb y mode . B Disc tray (page 32) C Blu-ray Disc indi cator Light s up whe n a BD i s recogn ized . z When th e playe r is turned on for the fi rst time , the Blu- ray Disc i ndicator light s up, the n turns off w hen Ea sy Set up is c omple te.
11 A N , X Lights up during pl ayback or pause. B HD (page 44) Lights up when out putting 720p/10 80i/ 1080p vi deo s ignals fr om the HD MI OUT jack or 720p/ 1080 i video si gnals from the COMPONENT VIDEO OUT jacks. C HDMI (page 15) Light s up when an HDMI device i s connec ted.
12 A COMPONENT VIDEO OUT (Y, P B , P R ) jac ks (page 17) B LINE OUT (S VIDEO) jack (page 18) C LINE OUT (AUDIO L/R) jacks (pa ge 1 8, 23) D MULTI CHANNEL OUTPUT (FRONT L/R, SURROUND L/R, SUR BACK L/R, CENTER, SUB WOOFER) jac ks (page 22 ) E AC IN terminal (pag e 26) F Ventilati on holes The vent ilatio n fan i s inside th e player .
13 Hooku ps and Settings Hook ups and Settin gs Hookin g Up the Pla yer Chec k that yo u have the follow ing ite ms. • Au dio/ video ca ble (pho no plu g ×3) (1 ) • AC power cord (1) • External.
14 Step 1 : Connec ting to Yo ur TV About vid eo/HDMI OUT jacks The player has the fol lowing vid eo jack s. C onnec t the player to your TV acco rding to the inpu t jack on yo ur TV. When c onnec ting th e player to your TV us ing the HDMI ca ble, yo u can en joy high qua lity digita l pictu res and so und thr ough t he HDMI OUT j ack.
15 Hooku ps and Settings Connect the pl ayer a nd your TV usi ng an H DM I cable t o enjoy high q uality digital p ictur es and sound t hrough t he HDMI OUT jac k. If you con nect a Sony TV that is compatible with the “Cont rol for HDMI” function (pag e 16), refer to the operat ing instruc tions supplied wi th the TV.
16 b • C onsum ers should note that not all high definition tele vision sets are full y compa tible w ith this produc t and may caus e artifac ts to be displaye d in the picture . In the case of 480i/ 480p/720p/108 0i/ 1080p scan picture probl ems, it is recomm ended that th e user swi tch the co nnection to the LINE OUT VIDEO or S VIDEO jack.
17 Hooku ps and Settings Connect the C OMPO NEN T VIDE O OUT jac ks of th e pla yer an d you r TV usi ng a c ompone nt video c able or t hree vid eo cab les (not su pplied ) of the s ame ki nd and len gth. Y ou can enjoy high-q ualit y pictu res. Be sure to connect to the LINE OUT (AUDIO L/R) jacks usin g the audio/video c able.
18 Connect the LINE OUT (VIDEO, AUDIO L/R) jacks of the player and your TV using th e audi o/vi deo ca ble. Y ou can enjoy standa rd qua lit y pict ures and so und. b When you connect the playe r and TV using an S- video cable, disconnect the video plug (yello w) of the audi o/video cable.
19 Hooku ps and Settings Step 2: C onnect ing to You r AV Ampl ifier (Rec eiver) About a udio/HDMI OUT jacks The play er has th e follo wing audi o jacks . Connec t the pla yer to yo ur AV amplifier (recei ver) acco rding t o the inp ut jack on your A V am plifier (rec eiver) .
20 If yo ur AV am plifi er (r eceive r) has an HDMI input , you can en joy su rround sound . If you c onnect a Sony AV amplifier (receiver) that is c ompatible with th e “Control f or HDMI” function (page 16), re fer to th e operating in struction s supplied with the AV amplif ier (recei ver).
21 Hooku ps and Settings If your A V amp lif ier (rec eive r) has a Dolb y *1 D igital, Dolb y Pro L ogic, or DT S *2 de code r and a digita l input jack, yo u can enjoy Dolby Digital (5.1ch), Dolby Pro Logic ( 4.0ch), or DTS (5.1ch ) surround effects.
22 If your AV a mplifier (r eceiver) h as 7.1 channel inputs, you c an enjoy multi channel su rround sound. 1 Conne ct th e 7.1 chann el ja cks of th e player an d your AV amplifie r (receiver). 2 Set “Audio Outp ut Priority” to “Mu lti Chan nel An alo g” in the “Aud io Settings ” setup (page 46).
23 Hooku ps and Settings If yo ur A V am plifier (r eceive r) on ly h as L and R a udio i nput jack s, us e thi s co nnec tion. Connecting to audio L/R jacks AV amplifier (receiver) Audio/ video cab le (sup plied ) : Signa l flow Blu-ray Disc/DVD player (whit e) (red) (whit e) (red) Match the col or of the pl ug to that of the jack.
24 Step 3: Inserti ng the Extern al Memory To enjo y addi tional co nten t (such as Bonus View/ BD- Live) on cert ain Bl u-ray Disc title s, you wil l need to use the supplie d external memory. Insert the exte rnal memory device (1 GB or larger USB fla sh memory, su ch as Sony US M1G H) into th e EX T sl ot as yo ur lo ca l stor age.
25 Hooku ps and Settings Step 4 : Co nnecti ng t o the Ne twor k Connect the LAN (10 0) terminal of th e player to your Intern et so urce using a n etwor k cable to upda te the play er’s s oftw are. You can a lso enjoy t he BD -Liv e functi on (p age 35).
26 b Do not connec t the LAN termin al of the player to the LAN term inal of the PC. Step 5 : Co nnecti ng t he AC Pow er Co rd After a ll of the other co nnect ions ar e complete, con nect the supp lied AC power cord to the A C IN ter mina l of the pl ayer.
27 Hooku ps and Settings Step 6 : Pr epari ng the Remote You ca n contr ol the pl ayer us ing the suppli ed remo te. Inser t tw o Size A A (R 6) bat teries by matchi ng the 3 an d # ends on the batteries to the mar kings inside the battery compa rtment .
28 To cont rol othe r TVs w ith the r emote You ca n contro l the vol ume, input so urce , channe l, and po wer sw itch of no n-So ny TVs as wel l. If your TV is liste d in the table below, set th e app ropria te m anufact urer’ s co de. b If you enter a new code num ber, the code num ber previousl y entered will be erased .
29 Hooku ps and Settings Step 7 : Easy Set up Follow the steps below t o make the minimum numbe r of basi c adju stment s for usi ng the pla yer . I f y ou do no t c om ple te Eas y Se tup, it will appe ar eac h t ime y ou tu rn o n yo ur player . Make the settings below in the fo llowing order.
30 7 Sele ct a vide o output resol ution for the conn ected TV, an d press ENT ER. For det ails abou t the vi deo outpu t resol ution, see pa ge 45 . When you select “HDMI” in step 6 Sele ct fr om “Aut o,” “ 480i,” “480 p,” “720p, ” “1080i ,” or “1 080p.
31 Hooku ps and Settings 10 Select “A llow” to allo w Internet connect ions f rom BD content s, and pres s ENTE R. Select “Do no t allow” to not allow Intern et conne ctions fr om BD conte nts. 11 Select “Quick St art” to sho rten the start up time from st andby mode, and pres s ENTE R.
32 Play back Play ing BDs/ DVDs 1 Switc h the i nput s elect or on your TV so that the signal from t he playe r appear s on yo ur TV scree n. 2 Press Z OPEN/C LOSE, and plac e a disc on t he disc t ray.
33 Play bac k 4 Press HOME. 5 Selec t “ Video ” usin g < / , . 6 Selec t usin g M / m , an d pres s N PLAY or ENTER . For commerci ally available BD-ROMs or DVD VIDEOs, playbac k starts. For BDs or DVDs recorded on other equipment, the title list app ears.
34 Avail able O PTIO NS 1 Press OPTIONS. The op tion s men u appe ars. 2 Sele ct an i tem using M / m , and pres s ENTER . The a vailab le item s diffe r depe nding on the disc type or player sit uation. To disp lay To p Menu When yo u play a BD or DVD, you can display the Top Me nu.
35 Play bac k Some BD- ROMs have bo nus co ntents an d other data that can be downloaded to the exter nal mem ory (local storag e) for enjoym ent. 1 Turn t he play er off . 2 Insert the external memory (supplied) into the EXT sl ot on t he rear of the play er.
36 To can cel Scen e Searc h mode Pres s SCENE SE ARCH, EN TER, N PLAY, or X PAUSE. Playb ack st arts fr om the point yo u pres sed the button. b • T he Scene Search function is available for ti tles longer tha n 100 seconds and sh orter than 100 hours.
37 Play bac k To ad just th e pic ture 1 Press OPTION S durin g playba ck. The op tions menu appea rs. 2 Select “A/V S ettings” using M / m , and press EN TER. 3 Select “Vide o Settings” usi ng M / m , and press EN TER. The “V ideo S ettings” scre en app ears .
38 To adju st the audio c harac teristics 1 Press O PTIONS during pl ayback . The op tion s men u appe ars. 2 Select “A/V Se ttings” using M / m , and press ENTER. 3 Selec t “Audio Settings ” using M / m , and press ENTER. The “A udio Setti ngs” scree n appe ars.
39 Play bac k Variou s music pl aybac k operati ons b The point where you st opped playing ( resume point) i s cleared from memory when: – you op en th e disc tray, or – yo u tur n off th e pl ay er.
40 Avail able O PTIONS durin g playba ck 1 Press O PTIONS during pl ayback . The op tion s men u appe ars. 2 Sele ct an i tem using M / m , and pres s ENTER .
41 Settings and Adjustment s Settings and Adjust ments Usin g the Sett ing s Displ ays Select (Setu p) on the h ome me nu when you need to c hange the sett ings of the pl ayer. 1 Press HO ME. 2 Selec t ( Setup) u sing < / , . 3 Selec t the setu p catego ry icon to change u sing M / m , and pres s ENTER .
42 Setting list You ca n setup t he foll owing opt ions. Networ k Update You ca n upda te and im prove t he funct ions of the pl ayer. For info rmation a bout updat e functio ns, re fer to the fo llowing website; http ://es upport .son y.co m 1 Select “N etwork Update” usin g M / m , and pr ess ENTER.
43 Settings and Adjustment s To updat e th e softw are usi ng an upd ate disc You ca n upda te and im prove t he funct ions of the playe r using a n update disc prov ided by Sony dealer or l ocal a uthori zed Sony se rvic e facilit y. 1 Insert the up date disc .
44 Selects t he displa y configurat ion for play back o f 16:9 scree n pic tures o n a 4: 3 screen TV (s elect able wh en “T V Type ” is s et to “4:3 ” and “Sc reen For mat” i s set to “Fixe d Aspect Ratio”). b Depending on the DVD, “Letter B ox” may be select ed auto matically inste ad of “Pan & Scan” or vice versa.
45 Settings and Adjustment s b • I f the picture is dis torted or no p icture appears, wait f or about 30 se conds w ithout pressing a ny buttons. The disp lay retu rns to the resol ution setti ng screen.
46 Sets the co lor settin g for video sig nals output from the HDMI OUT jack. Sele ct the se tting that matches th e connected TV type. Sets whether to send xvYCC info rmation to the co nnecte d TV. Combining xvYCC-compatib le video with a TV that supports x.
47 Settings and Adjustment s 2 Sele ct “Si ze,” “Dista nce, ” and press ENTER. 3 Select a setup item u sing M / m , and pr ess ENTER. 4 Selec t or set a set ting us ing M / m , and press EN TER.
48 Change the “D istanc e” sett ing eac h time yo u move the spe akers. Sta rt from the fr ont speake rs. To adju st the spe aker leve l 1 Select “Sp eaker Settings” in “Audio Setti ngs, ” and pres s ENTER. 2 Selec t “Test To ne” usin g M / m , and press ENTER .
49 Settings and Adjustment s Selects the sign al type f or the HD MI OU T jack. b Select “2 ch PCM” when connect ing a TV or an AV amplifier (receiver) tha t does not support Dolby Digital or DTS , otherwise noise or no sound may result.
50 b • I f you select “96kHz /24bit” when an AV ampli fier (recei ver) that d oes not su pport 96 kHz is connec ted, no sound or a loud sound may result. • “ 48kHz/96k Hz PCM” is not effectiv e when “Aud io Output Priorit y” is s et to “HD MI,” “ Multi Channel Analog,” or “Stereo Analog.
51 Settings and Adjustment s BD/DVD V iewing Setti ngs The default setti ngs are underlined. Selects the defa ult menu lan guage for BD- ROMs or DVD V IDEOs. When yo u select “Selec t Languag e Code ,” the displ ay for ent ering t he la nguag e code appear s.
52 z You can change th e password (see “Pa ssword” on page 52). b • I f you forge t the password, rese t the player (page 56) and s et a new p assword ( see “Password” on page 5 2). • W hen yo u pla y discs which do not have t he Paren tal Co ntrol func tion, p layback c annot b e limite d on this playe r.
53 Settings and Adjustment s Photo S ett ings The default setting is u nderlined. Chang es the sl ide show sp eed. System Se tti ngs The d efault sett ings are un derli ned. Selects y our la nguage f or the pl ayer on- scre en d ispla ys. Adjusts the lighting of the fr ont panel display.
54 The scre en save r im age a ppea rs wh en yo u do not use t he player for mo re than 15 minute s while an on -scr een d isplay , such as th e home menu , is display ed on yo ur TV scree n. The scree n save r imag e help s preven t your disp lay de vice from be comin g damag ed (ghost ing) .
55 Settings and Adjustment s b When you set th e “DNS Server (Prim ary)”/ “DNS Server (Secondary)” addresses manually, e nter the “DNS Server (P rimary)” address .
56 Easy Setup Re-runs the Easy Setup to make the basi c setting s. 1 Select “Easy Set up,” an d press ENTER . 2 Sele ct “Sta rt ” usin g < / , , and pres s ENTER. 3 Follow th e instruction s for “Ste p 7: Easy Set up” (pa ge 29) from ste p 4.
57 Additi onal In formation Additional Informatio n Troubl esh ooting If you exp erienc e any of the fol lowing difficul ties while using the player, use this troubles hoot ing gui de to hel p remed y the proble m befor e reques ting re pairs . Should any prob lem per sist, co nsult your near est Sony deal er.
58 See al so “Conn ecti ng to a n HDMI j ack” (page 1 5) w hen c onne cting equipme nt using the H DM I cabl e. There is no pi cture/p icture noise appears . , Check th at all the co nnect ing cables are secure ly connec ted. , Che ck whet her the co nnect ing ca bles ar e damage d.
59 Additi onal In formation The in teractive audio i s not o utput. , Set “B D Au dio S ett ing” t o “Mi x” in th e “Aud io Set tin gs” se tup (page 49). There is no pict ure or no sound when connect ed to t he HDMI OUT jac k. , Try the fo llowing: 1 Turn th e play er off and on again .
60 Bonus co ntent s or oth er dat a that are conta ined in a BD-R OM c annot be pl ayed . , Try t he follow ing: 1 Rem ove the disc. 2 Turn th e play er off. 3 R emove an d re- insert the exte rnal memo ry (page 24). 4 Turn th e play er on. 5 C heck t hat the EXT ind icator lights up i n the front pane l display.
61 Additi onal In formation Self- Dia gnosis Fun cti on When the s elf-diagnosis function i s activated to prevent the player fr om malfunctionin g, an error code appea rs in the f ront panel disp lay, or ju st appears w itho ut any me ssages on the ent ire scre en.
62 Play able Disc s * JPEG format conforming to UDF (U niversal D isk Format). Notes about BD-ROM compat ibility Since th e Blu-r ay Dis c specif ications are new and ev olvi ng, som e discs ma y not be play able depend ing on the disc type and t he version .
63 Additi onal In formation Discs tha t cann ot be pl ayed • BDs with cartridge • DVD- RAM s • HD DVD s • DV D Au dio discs • PHOTO CDs • D ata pa rt of CD-Ex tra s • VCDs/Super VCDs • HD layer on Super A udio CDs • A udio m ate rial side on Du alDisc s • BD-ROMs/DVD VIDEOs with a diffe rent regio n code (pa ge 63) .
64 About pl ayba ck of disc s recorde d in AVCHD forma t Thi s player can play AVC HD fo rmat discs. What is the AVCHD for mat? The AVCHD forma t is a high-definitio n digital video came ra format use.
65 Additi onal In formation Vide o Output Resolut ion Outp ut resolu tion di ffers de pend ing on the “Ou tput Vid eo For mat” set ting in the “Vid eo Setting s” s etup (pag e 43).
66 Audi o Output Signals The a udio out put diffe rs as foll ows, d ependin g on the so urce , output ja ck, and t he selec ted setting s. *1 When “Audi o Output Priority” is set t o “Stereo Analog,” LPCM 2 ch signals are ou tput from each j ack.
67 Additi onal In formation Spec ific atio ns System Laser: Semiconduc tor laser Input s and ou tputs ( Jack name: Jack t ype/Outp ut lev el/Loa d imp edance) LINE OUT AUDIO L/R: Phono jack/ 2 Vrms/10 kil ohms DIGITAL OUT (OPT ICAL): Opti cal o utpu t jac k/– 18 dB m (wave lengt h 660 nm) DIGITAL OUT (COA XIAL): Phono ja ck/0.
68 Langua ge Co de List For details , see page 51. The lan guage spel lings co nform to the IS O 639: 1988 (E/ F) sta ndard . Parent al Contro l/Area Co de For details , see page 51.
69 Additi onal In formation Terms and Co ndition s of Use an d End Use r Lice nse Agre ement The Sony Blu-ray Disc player (“Product”) and associated software (“Software”) ar e provided and maintaine d by Sony Electronics Inc. and its affiliates (“Sony”).
70 U.S. Government Restricted Rights. T he Software is provided with RESTRICTED RIGHTS. Use, duplication, or disc losure by the United States Government is subje ct to restriction as set forth in subparagraph (c) (1) and (2) of the Commercial Computer Software-Restricted Rights at 48 CFR 52.
71 Additi onal In formation 11. General P rovisions This Agreement, the limited warranty accompanying the Product, plus any additional term s pos ted on the Service or Site, together constitute the entire agreement between Sony and you with respect to your us e of the Product, Service, Site, Content, and Software.
72 Also, for each author’s protection and ours, we want to make certain that eve ryone understands that there is no warranty for this free software. If the software is modified by someone else and p.
73 Additi onal In formation 6. Each time you redistribute the Program (or any work based on the Program) , the recipient automaticall y receives a license from the original licenso r to copy, distribute or modify the Program s ubject to these terms and conditions.
74 The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the General Publi c License. Of course, the commands you use may be ca lled something other than ‘show w’ and ‘show c’; t hey could even be mouse-clicks or menu items--whatever suits your program.
75 Additi onal In formation The “Libr ary”, below, re fers to any such softw are library or work which has been distributed under these terms. A “work based on the Library” means either the Li.
76 You must give prominent notice with each copy of the work that the Library is use d in it and that the Library and its us e are covered by this License.
77 Additi onal In formation 14. If you wish to incorporate parts of the Library into other free programs whose distribution conditions ar e incompatible with these, write to the author to ask for permission.
78 This product includes cryptogra phic software written by Eric Young (eay@cryptsoft.com). This product includes s oftware written by Tim Huds on (tjh@cryptsoft.com). Original SSLeay License Original SSL eay Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.
79 Additi onal In formation This product includes software developed by Gordon W. Ross This product includes software developed by Jonathan Stone for the NetBSD Project. This product includes software develope d by Manuel Bouyer. This product includes software developed by Rolf Gr ossmann.
80 Glos sary AACS “Adv anced Acces s Cont ent Syst em” is a speci ficat ion for m ana ging dig ital ente rtainm ent co ntents stor ed on t he nex t genera tion of pre reco rded a nd rec orded optical me dia. The specif ication ena bles consumers to e njoy digital e ntertainment conte nt, inc luding high-de finiti on conte nt.
81 Additi onal In formation DTS-H D Master A udio (p age 66) DTS- HD Mast er Audi o ha s a maxi mum transmi ssion r ate of 24.5 Mbps , and uses lossle ss compr ession ( Lossless) , and DTS- HD Ma ster Audio corr espond s to a m axim um sampli ng fr equen cy o f 192 kH z, and maxim um of 7.
82 Index Words in qu otati ons ap pear in the on -scree n disp lays. Numerics 24p Tru e Cinema 81 A “A/V Settin gs” 37 AACS 80 ANGLE 8 AUDIO 8 “Audio Outp ut Priority” 46 Audio output signals .
83.
Een belangrijk punt na aankoop van elk apparaat Sony BDP-S550 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Sony BDP-S550 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Sony BDP-S550 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Sony BDP-S550 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Sony BDP-S550 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Sony BDP-S550 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Sony BDP-S550 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Sony BDP-S550 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
