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White paper September 2013 Xperia TM Z1 C6902/L39h Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Signature f eatures .......... ................ ......
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.264 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mk v) H.263 3GPP (.
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
White paper September 2013 Xperia TM Z1 C6903 Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Xperia™ Z1 highlig hts .................... ........
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 * NOTE : H.265 is not available in all markets. Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.265* MP4 (.mp4, .
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
I nt e rna l u s e only White paper September 2013 Xperia TM Z1 C6906 Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Xperia™ Z1 highlig hts .................... ........
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.264 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mk v) H.263 3GPP (.
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
White paper September 2013 Xperia TM Z1 C6943 Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Xperia™ Z1 highlig hts .................... ........
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.264 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mk v) H.263 3GPP (.
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
Een belangrijk punt na aankoop van elk apparaat Sony C6902/L39h (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Sony C6902/L39h heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Sony C6902/L39h vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Sony C6902/L39h leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Sony C6902/L39h krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Sony C6902/L39h bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Sony C6902/L39h kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Sony C6902/L39h . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
