Gebruiksaanwijzing /service van het product 3900 van de fabrikant Sun Microsystems
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Sun Microsystems, Inc. 4150 Network Circle Santa Clara, CA 95054 U .S.A. 650-960-1300 Send comments about this document to: docfeedback@sun.com Sun StorEdge ™ 3900 and 6900 Ser ies 2.
Please Recycle Copyright 2003 Sun Microsystems, Inc., 4150 Network Cir cle, Santa Clara, California 95054, U.S.A. All rights reserved. Sun Microsystems, Inc. has intellectual pr operty rights relating to technology embodied in the product that is described in this document.
Contents III Sun Proprietary/Confidential: Internal Use Only Contents Preface XV How This Book Is Organized XV Using UNIX Commands XVI Typographic Conventions XVII Shell Prompts XVII Related Documentation XVIII Accessing Sun Documentation Online XX Sun Welcomes Your Comments XX 1.
Contents IV Sun Proprietary/Confidential: Internal Use Only Sun StorEdge 6900 Series Multipathing Example 1 1 Multipathing Options in the Sun StorEdge 6900 Series 16 Manually Halting the I/O 17 ▼ T .
Contents V Sun Proprietary/Confidential: Internal Use Only T roubleshooting the A1 or B1 FC Link 42 V erifying the Data Host 45 FRU T ests A vailable for the A1 or B1 FC Link Segment 46 ▼ T o Isolat.
VI Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Replace the Alternate Master or Slave Monitoring Host 72 7.
Contents VII Sun Proprietary/Confidential: Internal Use Only ▼ T o Clear the Log 1 10 V irtualization Engine LEDs 1 10 Power LED Codes 1 1 1 Interpreting LED Service and Diagnostic Codes 1 1 1 Back .
VIII Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Use the Sun StorEdge T3+ Array Failover Driver GUI 140 ▼ T o Use the Sun StorEdge T3+ Array Failover Driver Command Line Interface (CLI) 142 1 1.
List of Figures IX Sun Proprietary/Confidential: Internal Use Only List of Figur es FIGURE 2-1 Sun StorEdge 6900 Series Logical View 11 FIGURE 2-2 Primary Data Paths to the Alternate Master 12 FIGURE .
List of Figures X Sun Proprietary/Confidential: Internal Use Only FIGURE 5-11 A4 or B4 FC Link Data-Host Notification 60 FIGURE 5-12 Storage Service Processor-Side Notification 61 FIGURE 6-1 Sample Ho.
List of Figures XI Sun Proprietary/Confidential: Internal Use Only FIGURE 11-8 Successful Switch Test Results 153 FIGURE 11-9 Multipath Recovery using the Sun StorEdge T3+ Array Multipath Configurator.
XII Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only.
List of Tables XIII Sun Proprietary/Confidential: Internal Use Only List of T ables T ABLE 1-1 Sun StorEdge 3900 and 6900 Series Configurations 1 T ABLE 3-1 Event Grid Sorting Criteria 25 T ABLE 5-1 FC Links 38 T ABLE 5-2 Ax to Bx FC Links.
XIV Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T ABLE A-5 Virtualization Engine Service Codes —400-599 Device-Side Int.
XV Sun Proprietary/Confidential: Internal Use Only Pr eface The Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide provides guidelines for isolating problems in supported configurations of the Sun StorEdge TM 3900 and 6900 series. For detailed configuration information, refer to the Sun StorEdge 3900 and 6900 Series Reference Manual .
XVI Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Chapter 6 provides information on host device troubleshooting. Chapter 7 provides information on troubleshooting a Sun StorEdge Network FC switch-8 and switch-16 switch device.
Preface XVII Sun Proprietary/Confidential: Internal Use Only T ypographic Conventions Shell Pr ompts T ypeface Meaning Examples AaBbCc123 The names of commands, files, and directories; on-scr een computer output Edit your .login file. Use ls -a to list all files.
XVIII Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Related Documentation Product Title Part Number Late-breaking News • Sun StorEdge 3900 and 6900 Series 2.0 Release Notes 816-5254 Sun StorEdge 3900 and 6900 series information • Sun StorEdge 3900 and 6900 Series 2.
Preface XIX Sun Proprietary/Confidential: Internal Use Only SANbox-8/16 Segmented Loop FC Switch • SANbox-8/16 Segmented Loop Fibre Channel Switch Management User ’ s Manual • SANbox-8 Segmented.
XX Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Accessing Sun Documentation Online Y ou can view , print, or purchase a broad selection of Sun documentation, including localized versions, at: http://www.
1 CHAPTER Sun Proprietary/Confidential: Internal Use Only 1 Intr oduction The Sun StorEdge 3900 and 6900 series storage subsystems are complete preconf igured storage solutions. The configurations for each of the storage subsystems are shown in T ABLE 1-1 .
2 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Pr edictive Failur e Analysis (PF A) Capabilities The Storage Automated Diagnostic Environment software pr ovides the health and monitoring functions for the Sun StorEdge 3900 and 6900 series systems.
3 CHAPTER Sun Proprietary/Confidential: Internal Use Only 2 General T r oubleshooting Pr ocedur es This chapter contains the following sections: ■ “High-Level T roubleshooting T asks” on page 3 .
4 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only 1. Discover the error by checking one or more of the following messages or.
Chapter 2 General T roubleshooting Procedures 5 Sun Proprietary/Confidential: Internal Use Only 4. Check the status of the Sun StorEdge network FC switch-8 and switch-16 switches using the following tools: ■ Review the Storage Automated Diagnostic Environment device monitoring reports.
6 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Note – These tests isolate the problem to a FRU that must be r eplaced. Follow the instructions in the Sun StorEdge 3900 and 6900 Series 2.
Chapter 2 General T roubleshooting Procedures 7 Sun Proprietary/Confidential: Internal Use Only V erifying the Conf iguration Settings During the course of troubleshooting, you might need to verify conf iguration settings on the various components in the Sun StorEdge 3900 or 6900 series.
8 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only CODE EXAMPLE 2-1 checkdefaultconfig (1M) Output # /opt/SUNWsecfg/checkdefaultconfig Checking all accessible components.
Chapter 2 General T roubleshooting Procedures 9 Sun Proprietary/Confidential: Internal Use Only 2. If anything is marked F AIL, check the /var/adm/log/SEcfglog f ile for the details of the failure. In this example, the mirror setting in the Sun StorEdge T3+ array system settings is “off.
10 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Clearing the Lock File If you interrupt any of the Configuration Utility scripts (by typing Control-C , for example), a lock file might r emain in the /opt/SUNWsecfg/etc directory , causing subsequent commands to fail.
Chapter 2 General T roubleshooting Procedures 11 Sun Proprietary/Confidential: Internal Use Only Sun StorEdge 6900 Series Multipathing Example This Sun StorEdge 6900 series multipathing example contai.
12 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Currently , one 10-Gbyte VLUN is created fr om each physical LUN, for a total of two VLUNs. The Sun StorEdge 6900 series has four possible physical paths to each Sun StorEdge T3+ array volume (LUN).
Chapter 2 General T roubleshooting Procedures 13 Sun Proprietary/Confidential: Internal Use Only FIGURE 2-3 Primary Data Paths to the Master Sun StorEdge T3+ Array T o access the LUN on the alternate .
14 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only The host, using multipathing software, is presented with two primary (active) paths for each LUN, allowing the host to route I/O thr ough either or both HBAs.
Chapter 2 General T roubleshooting Procedures 15 Sun Proprietary/Confidential: Internal Use Only The virtualization engine recognizes the primary (active) and secondary (passive) pathing for the LUNs, and routes the I/O to the primary contr oller—unless there is a path failure to the primary path.
16 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Multipathing Options in the Sun StorEdge 6900 Series The presence of the virtualization engine makes multipathing in a Sun StorEdge 6900 series environment challenging.
Chapter 2 General T roubleshooting Procedures 17 Sun Proprietary/Confidential: Internal Use Only Note that in the Class and State fields, the virtualization engines ar e presented as two primary ONLINE devices.
18 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only 2. Using the Storage Automated Diagnostic Environment GUI T opology , determine which virtualization engine is in the path you need to disable.
Chapter 2 General T roubleshooting Procedures 19 Sun Proprietary/Confidential: Internal Use Only Note – T o confirm that a failover is occurring, open a T elnet session to the Sun StorEdge T3+ array and check the output of port listmap .
20 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o V iew the Dynamic Multi-Pathing (DMP) Pr operties 1.
Chapter 2 General T roubleshooting Procedures 21 Sun Proprietary/Confidential: Internal Use Only 2. Use the luxadm (1M) command to display further information about the underlying LUN. # /usr/sbin/luxadm display /dev/rdsk/c20t2B000060220041F4d0s2 DEVICE PROPERTIES for disk: /dev/rdsk/c20t2B000060220041F4d0s2 Status(Port A): O.
22 Sun StorEdge 3900 and 6900 2.0 Series T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Put the DMP -Enabled Paths Back into Pr oduction 1.
23 CHAPTER Sun Proprietary/Confidential: Internal Use Only 3 T r oubleshooting T ools This chapter contains the following information related to tools used to troubleshoot the Sun StorEdge 3900 or 6900 series components. ■ “Storage Automated Diagnostic Environment 2.
24 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Example T opology In the Storage Automated Diagnostic Environment topology shown in FIGURE 3-1 , the internel components of a Sun StorEdge 3910 system are shown.
Chapter 3 T roubleshooting T ools 25 Sun Proprietary/Confidential: Internal Use Only Generating Component-Specif ic Event Grids The Storage Automated Diagnostic Environment generates component-specif ic event grids that describe the severity of an event, tell whether action is required, pr ovide a description of the event, and recommended action.
26 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Micr osoft W indows 2000 System Err ors Y ou can view Microsoft W indows 2000 errors thr ough the Event Properties System Log.
Chapter 3 T roubleshooting T ools 27 Sun Proprietary/Confidential: Internal Use Only Command Line T est Examples T o run a single Sun StorEdge diagnostic test from the command line rather than through the Storage Automated Diagnostic Environment interface, you must log in to the appropriate host or slave for testing the components.
28 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only switchtest (1M) switchtest (1M) diagnoses the Sun StorEdge network FC switch-8 and switch-16 switch devices. The switchtest process also pr ovides command-line access to switch diagnostics.
Chapter 3 T roubleshooting T ools 29 Sun Proprietary/Confidential: Internal Use Only Monitoring Sun StorEdge T3 and T3+ Arrays Using the Explor er Data Collection Utility The Explorer Data Collection Utility script is included on the Storage Service Processor in the /export/packages directory .
30 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only 3. Before running the Explorer Data Collection Utility , make sure that the switch and Sun StorEdge T3+ array information is added to the proper /opt/SUNWexplo/etc f iles.
Chapter 3 T roubleshooting T ools 31 Sun Proprietary/Confidential: Internal Use Only ■ Y ou can now run /opt/SUNWexplo/bin/explorer for information about the Storage Service Processor operating system, the Sun StorEdge network FC switch- 8 or switch-16 switch, and Sun StorEdge T3+ array information that you can use for troubleshooting purposes.
32 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Monitoring Host Bus Adapters (HBAs) Using QLogic SANblade Manager The mos.
Chapter 3 T roubleshooting T ools 33 Sun Proprietary/Confidential: Internal Use Only FIGURE 3-3 Qlogic SANblade Manager HBA Driver and Firmwar e V ersions.
34 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only QLogic SANblade Manager is also useful for viewing a primitive topology and a LUN listing.
35 CHAPTER Sun Proprietary/Confidential: Internal Use Only 4 T r oubleshooting Ethernet Hubs The Sun StorEdge 3900 and 6900 series uses an Ethernet hub as the backbone for the internal service network.
36 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only.
37 CHAPTER Sun Proprietary/Confidential: Internal Use Only 5 T r oubleshooting the Fibr e Channel (FC) Links FC links diagnose Sun StorEdge network FC components in a SAN or a direct attached storage (DAS) environment.
38 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FC Links The following sections provide troubleshooting information for the basic components and FC links, listed in T ABLE 5-1 .
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 39 Sun Proprietary/Confidential: Internal Use Only FC Link Diagrams FIGURE 5-1 shows the basic components and the FC links for a Sun StorEdge 39.
40 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T ABLE 5-2 and FIGURE 5-2 shows the basic components and the FC links for a Sun StorEdge 6900 series system: T ABLE 5-2 A x to B x FC Links.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 41 Sun Proprietary/Confidential: Internal Use Only FIGURE 5-2 Sun StorEdge 6900 Series FC Link Diagram HOST HBA-A HBA-B A1 B1 sw1a sw1b A2 B2 v1.
42 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T r oubleshooting the A1 or B1 FC Link The A1 or B1 link is the FC link from the HBA to the switch. What happens when a FC link fails depends on the system.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 43 Sun Proprietary/Confidential: Internal Use Only FIGURE 5-3 , FIGURE 5-4 , and FIGURE 5-5 are examples of A1 or B1 link notification events.
44 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FIGURE 5-5 Storage Service Pr ocessor Notification Note – An A1 or B1 FC link error can cause a port in sw1a or sw1b to change state.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 45 Sun Proprietary/Confidential: Internal Use Only V erifying the Data Host The following example shows an error in the A1 or B1 FC link, which can cause a path to go off line in the multipathing software.
46 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only An error in the A1 or B1 FC link can also cause a device to enter the “unusable” state in cfgadm -al , as shown in CODE EXAMPLE 5-2 .
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 47 Sun Proprietary/Confidential: Internal Use Only CODE EXAMPLE 5-3 switchtest (1M) Called W ith Options Note – The Storage Automated Diagnostic Environment automatically resets the transfer size if it notes that it is about to test a switch to the HBA connection.
48 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Isolate the A1 or B1 FC Link T o isolate the A1 or B1 link, which is the FC link from the HBA to the switch, follow these steps: 1.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 49 Sun Proprietary/Confidential: Internal Use Only T r oubleshooting the A2 or B2 FC Link The A2 or B2 link is the FC link from the f irst switch to the virtualization engine. This link exists in the Sun StorEdge 6900 Series only .
50 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FIGURE 5-7 A2 or B2 FC Link Storage Service Processor -Side Event Site : FSDE LAB Broomfield CO Source : diag.xxxxx.xxx.com Severity : Normal Category : Switch Key: switch:100000c0dd0061bb EventType: StateChangeEvent.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 51 Sun Proprietary/Confidential: Internal Use Only V erifying the Data Host An error in the A2 or B2 FC link can result in a device being listed as in an “unusable” state in cfgadm , but no HBAs being listed in the “unconnected” state in the luxadm output.
52 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only V erifying the A2 or B2 FC Link Y ou can check the A2 or B2 FC link using the Storage Automated Diagnostic Environment, Diagnose—T est from T opology functionality .
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 53 Sun Proprietary/Confidential: Internal Use Only 5. If the switch and the GBIC show no errors, replace the remaining components in the following order: a. Replace the virtualization engine-side GBIC, recable the link, and monitor the link for errors.
54 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T r oubleshooting the A3 or B3 FC Link The A3 or B3 link is the FC link from the virtualization engine to the backend switch.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 55 Sun Proprietary/Confidential: Internal Use Only FIGURE 5-9 A3 or B3 FC Link Storage Service Processor -Side Event FIGURE 5-10 A3 or B3 FC Link Storage Service Processor-Side Event Site : FSDE LAB Broomfield CO Source : diag.
56 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only V erifying the Data Host An error in the A3 or B3 FC link r esults in a device being listed as in an “unusable” state in cfgadm , but no HBAs are listed as in the “unconnected” state in luxadm output.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 57 Sun Proprietary/Confidential: Internal Use Only CODE EXAMPLE 5-6 DMP Error Message V erifying the Storage Service Processor -Side Y ou can check the A3 or B3 FC link using the Storage Automated Diagnostic Environment’s T est from T opology functionality .
58 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Isolate the A3 or B3 FC Link T o isolate the A3 or B3 link, which.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 59 Sun Proprietary/Confidential: Internal Use Only Quiescing the I/O on the A3 or B3 Link 1. Determine the path you want to disable. 2. Disable the path by typing the following: 3. V erify that the path is disabled: Steps 1 and 2 halt I/O only up to the A3 to B3 link.
60 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T r oubleshooting the A4 or B4 FC Link The A4 or B4 link is the FC link from the switch to the Sun StorEdge T3+ array .
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 61 Sun Proprietary/Confidential: Internal Use Only FIGURE 5-12 Storage Service Processor-Side Notif ication Site : FSDE LAB Broomfield CO Source : diag Severity : Warning Category : Switch DeviceId : switch:100000c0dd0061bb EventType: LogEvent.
62 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only V erifying the Data Host A problem in the A4 or B4 FC Link appears dif ferently on the data host, depending on whether the array is a Sun StorEdge 3900 series or a Sun StorEdge 6900 series device.
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 63 Sun Proprietary/Confidential: Internal Use Only T o verify that the failover luxadm display can be used, the failed path is marked “off line,” as shown in CODE EXAMPLE 5-7 .
64 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only CODE EXAMPLE 5-8 Failed Path Marked Unusable FRU T ests A vailable for the A4 or B4 FC Link Segment ■ The switchtest can only be run from the Storage Service Pr ocessor .
Chapter 5 T roubleshooting the Fibre Channel (FC) Links 65 Sun Proprietary/Confidential: Internal Use Only 5. Rerun switchtest . a. If switchtest fails, replace the GBIC and rerun switchtest .
66 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only.
67 CHAPTER Sun Proprietary/Confidential: Internal Use Only 6 T r oubleshooting Host Devices This chapter describes how to tr oubleshoot components associated with a Sun StorEdge 3900 or 6900 series host.
68 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FIGURE 6-1 Sample Host Event Grid.
Chapter 6 T roubleshooting Host De vices 69 Sun Proprietary/Confidential: Internal Use Only T ABLE 6-1 lists all the host events in the Storage Automated Diagnostic Environment.
70 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Component EventT ype Severity Action Description Information ifptest Diagnostic T est- Red Y ifptest (diag240) on the host failed.
Chapter 6 T roubleshooting Host De vices 71 Sun Proprietary/Confidential: Internal Use Only Replacing the Master , Alternate Master , and Slave Monitoring Host The following procedur es are a high-level overview of the procedures that ar e detailed in the Storage Automated Diagnostic Environment User ’ s Guide .
72 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only 7. Choose Maintenance -> General Maintenance -> Start/Stop Agent to start the agent on the master host. ▼ T o Replace the Alternate Master or Slave Monitoring Host 1.
73 CHAPTER Sun Proprietary/Confidential: Internal Use Only 7 T r oubleshooting Switches This chapter describes how to troubleshoot the 1 Gbit and 2 Gbit switch components associated with a Sun StorEdge 3900 or 6900 series system.
74 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only The Sun StorEdge network FC switches in a Sun StorEdge 3900 or 6900 configuration now support the Sun StorEdge SAN 4.1 Release.
Chapter 7 T roubleshooting Switches 75 Sun Proprietary/Confidential: Internal Use Only Switchless Conf igurations In a switchless configuration (Sun StorEdge 3900SL, 6910SL, or 6960SL series system) you can upgrade the switches that are connected to the Solaris server to the Sun StorEdge SAN 4.
76 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only 4. T o restore the conf iguration from the saved map f ile back to the de.
Chapter 7 T roubleshooting Switches 77 Sun Proprietary/Confidential: Internal Use Only Using the Switch Event Grid The Storage Automated Diagnostic Environment Switch Event Grid enables you to sort switch events by component, category , or event type.
78 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T ABLE 7-1 lists the switch events for Sun StorEdge network FC switch-8 and switch- 16 1 Gbit switches.
Chapter 7 T roubleshooting Switches 79 Sun Proprietary/Confidential: Internal Use Only chassis. zone Alarm Y ellow “Switch sw1a was rezoned” This event reports changes in the zoning of a switch. enclosure Audit “Auditing a new switch called ras d2-swb1 (ip=xxx.
80 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only enclosure Discovery “Discovered a new switch called ras d2-swb1 ( ip=xxx.0.0.41 ) 10002000007a609” Discovery events occur the very first time the agent probes a storage device.
Chapter 7 T roubleshooting Switches 81 Sun Proprietary/Confidential: Internal Use Only port State Change+ “port.1 in SWITCH diag185 ( ip= xxx.20.67.185 ) is now A vailable (status-state changed from of fline to online)” The port on the switch is now available.
82 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T ABLE 7-2 lists the switch events for Sun StorEdge network FC switch-8 and switch- 16 2 Gbit switches.
Chapter 7 T roubleshooting Switches 83 Sun Proprietary/Confidential: Internal Use Only oob Comm_ Lost Down Y “Lost communication with sw1a ( ip=xxx.20.67.213 )” Ethernet connectivity to the switch has been lost. 1. Check Ethernet connectivity to the switch.
84 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only port State Change+ “port.1 in SWITCH diag185 ( ip= xxx.20.67.185 ) is now A vailable (status-state changed from of fline to online)” The port on the switch is now available.
Chapter 7 T roubleshooting Switches 85 Sun Proprietary/Confidential: Internal Use Only setupswitch Exit V alues T ABLE 0-1 lists the setupswitch exit values.
86 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Note – If multiple systems are connected to a switch, the switch settings might not match the default settings.
87 CHAPTER Sun Proprietary/Confidential: Internal Use Only 8 T r oubleshooting the Sun StorEdge T3+ Array Devices The Sun StorEdge T3+ array is a high-performance, modular , scalable storage device that contains an internal RAID controller and disk drives with FC connectivity to the data host.
88 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T r oubleshooting the T1 or T2 Data Path When you are tr oubleshooting the T1 or T2 data path, note the following: ■ T wo T port links provide r edundancy .
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 89 Sun Proprietary/Confidential: Internal Use Only Notif ication Events FIGURE 8-1 shows a typical port failure event . FIGURE 8-1 Storage Service Processor Event Site : Lab 3286 - DSQA1 Broomfield Source : diag.
90 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only If both T ports go off line, you might see a message like the following. The virtualization engine event is alerting the LUN failover .
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 91 Sun Proprietary/Confidential: Internal Use Only ...continued from previous page... ---------------------------------------------------------------------- Site : Lab 3286 - DSQA1 Broomfield Source : diag.
92 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o V erify the Storage Service Processor 1. Run the Sun StorEdge T3+ array port listmap command to see the failover event.
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 93 Sun Proprietary/Confidential: Internal Use Only FRU T ests A vailable for the T1 or T2 Data Path FRU Running the tests from the Storage Automated Diagnostic Environment GUI guides you in discovering the failed FRU.
94 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ■ When you insert a loopback connector in to the T port, no green light appears to indicate a proper insertion. However , the test will run and be valid.
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 95 Sun Proprietary/Confidential: Internal Use Only Sun StorEdge T3+ Array Event Grid The Storage Automated Diagnostic Environment Event Grid enables you to sort Sun StorEdge T3+ array events by component, category , or event type.
96 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T ABLE 8-1 lists all of the events for the Sun StorEdge T3+ array .
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 97 Sun Proprietary/Confidential: Internal Use Only interface. loopcard.cable Alarm- Red Y The Sun StorEdge T3+ array has reported that a loopcard is in a failed state.
98 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only power .fan Alarm- Red Y The state of a fan on the Sun StorEdge T3+ array is not optimal. 1. Open a T elnet session to the affected Sun StorEdge T3+ array .
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 99 Sun Proprietary/Confidential: Internal Use Only enclosure Audit Auditing a new Sun StorEdge T3+ array Audits occur every week. The Storage Automated Diagnostic Environment sends a detailed description of the enclosure to the Sun Network Storage Command Center (NSCC).
100 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only oob Comm_Lost Down Y OutOfBand (oob) means that the Sun StorEdge T3+ array failed to answer to a ping or failed to return its tokens.
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 101 Sun Proprietary/Confidential: Internal Use Only enclosure Discovery The Storage Automated Diagnostic Environment discovered a new Sun StorEdge T3+ array Discovery events occur the first time the Storage Automated Diagnostic Environment pr obes a storage device.
102 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only enclosure QuiesceStart Quiesce has started on a Sun StorEdge T3+ array . controller T opology- Red Y ’The Sun StorEdge T3+ array has reported that a controller was r emoved from the chassis.
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 103 Sun Proprietary/Confidential: Internal Use Only power State Change+ The status of the PCU has changed from r eady- disable to ready-enable. controller State Change+ disk State Change+ interface.
104 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only disk State Change- Red Y The Sun StorEdge T3+ array has reported that a disk has failed. 1. Open a T elnet session to the affected Sun StorEdge T3+ array .
Chapter 8 T roubleshooting the Sun StorEdge T3+ Arra y De vices 105 Sun Proprietary/Confidential: Internal Use Only volume State Change- Red Y 1. Open a T elnet session to the affected Sun StorEdge T3+ array . 2. V erify the status of the LUNs with vol_mode or vol _stat .
106 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only.
107 CHAPTER Sun Proprietary/Confidential: Internal Use Only 9 T r oubleshooting V irtualization Engine Devices This chapter describes how to troubleshoot the virtualization engine component of a Sun StorEdge 6900 series system.
108 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only V irtualization Engine Diagnostics The virtualization engine monitors th.
Chapter 9 T roubleshooting Virtualization Engine Devices 109 Sun Proprietary/Confidential: Internal Use Only Err or Log Analysis Commands ▼ T o Display the Log Files and Retrieve SRNs ● T ype Errors that need action ar e returned in the following format: A description of the errors follows.
110 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Example ▼ T o Clear the Log ● T ype V irtualization Engine LEDs T ABLE 9-1 describes the LEDs on the back of the virtualization engine.
Chapter 9 T roubleshooting Virtualization Engine Devices 111 Sun Proprietary/Confidential: Internal Use Only Power LED Codes The virtualization engine LEDs are shown in FIGURE 9-1 .
112 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Back Panel Featur es The back panel of the virtualization engine contains the Sun StorEdge network FC switch-8 or switch-16 switches, a socket for the AC power input, and various data ports and LEDs.
Chapter 9 T roubleshooting Virtualization Engine Devices 113 Sun Proprietary/Confidential: Internal Use Only FC Link Err or Status Report The virtualization engine’s host-side and device-side interfaces provide statistical data for the counts listed in T ABLE 9-4 .
114 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Note – If the t3ofdg (1M) is running while you perform these steps, the following error message is displayed: Daemon error: check the SLIC router.
Chapter 9 T roubleshooting Virtualization Engine Devices 115 Sun Proprietary/Confidential: Internal Use Only Note – The Serial Loop IntraConnect ( SLIC ) daemon must be running for the svstat (1M) -d v1 command to work.
116 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Displaying the VLUN Serial Number ▼ T o Display Devices That ar e Not Sun StorEdge T raf fic Manager (MP x IO)-Enabled 1.
Chapter 9 T roubleshooting Virtualization Engine Devices 117 Sun Proprietary/Confidential: Internal Use Only ▼ T o Display Sun StorEdge T raf fic Manager (MPxIO)-Enabled Devices If the devices support the Sun StorEdge T raff ic Manager software, you can use this shortcut.
118 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only V iewing the V irtualization Engine Map The virtualization engine map is stored on the Storage Service Processor .
Chapter 9 T roubleshooting Virtualization Engine Devices 119 Sun Proprietary/Confidential: Internal Use Only 2. Optionally open a T elnet session to the virtualization engine and run the runsecfg utility to poll a live snapshot of the virtualization engine map.
120 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Failback the V irtualization Engine In the event of a Sun StorEdge T3+ array LUN failover , the virtualization engine will route all I/O thr ough the failover port on the Sun StorEdge T3+ array .
Chapter 9 T roubleshooting Virtualization Engine Devices 121 Sun Proprietary/Confidential: Internal Use Only a. If no failures occur , the command exits with no output.
122 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only CODE EXAMPLE 9-6 Error -Free Online Switch Ports # showswitch -s sw2a .
Chapter 9 T roubleshooting Virtualization Engine Devices 123 Sun Proprietary/Confidential: Internal Use Only 6. If either port 1 or port 2 is off line, check the GBICs and cables.
124 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Reset the SAN Database on Both V irtualization Engines 1. T ype: Y ou do not need to manually open a T elnet session to the virtualization engines, unless an ERROR HAL T 50 state is detected.
Chapter 9 T roubleshooting Virtualization Engine Devices 125 Sun Proprietary/Confidential: Internal Use Only ▼ T o Reset the SAN Database on a Single V irtualization Engine 1. T o disconnect the virtualization engine’ s device-side FC cables, type: 2.
126 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Restarting the slicd Daemon Follow this procedur e to restart the slicd .
Chapter 9 T roubleshooting Virtualization Engine Devices 127 Sun Proprietary/Confidential: Internal Use Only 4. T o restart the slicd for the v1 virtualization engine, type : 5. Conf irm that the slicd daemon is running: If the slicd daemon is running, it resets the virtualization engine.
128 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Product Type : FC-FC-3 SVE H FC-FC-3 router H Firmware Revision : 8.017 Official Release Vicom(release), Apr 11 2002 17:49:16 Loader Revision : 2.
Chapter 9 T roubleshooting Virtualization Engine Devices 129 Sun Proprietary/Confidential: Internal Use Only Diagnosing a creatediskpools (1M) Failur e When modifying the Sun StorEdge T3+ array configuration on a Sun StorEdge 6900 series, the system should automatically create disk pools.
130 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only 2. Run the showswitch (1M) command for sw2a and sw2b .
Chapter 9 T roubleshooting Virtualization Engine Devices 131 Sun Proprietary/Confidential: Internal Use Only 3. After corrective action has been successfully completed, run the following command: The .
132 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only V irtualization Engine Event Grid The Storage Automated Diagnostic Environment Event Grid enables you to sort virtualization engine events by component, category , or event type.
Chapter 9 T roubleshooting Virtualization Engine Devices 133 Sun Proprietary/Confidential: Internal Use Only T ABLE 9-5 lists the V irtualization Engine Events.
134 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only oob.slicd Comm_ Lost Down The virtualization engine failed to execute slicd command. 1. Check the status of the slicd daemon.
Chapter 9 T roubleshooting Virtualization Engine Devices 135 Sun Proprietary/Confidential: Internal Use Only ve_diag Diagnostic T est- Red The ve_diag test on ve-1 failed veluntest Diagnostic T est- Red The veluntest failed enclosure Discovery The discovery device found a new virtualization engine called v1a .
136 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only.
137 CHAPTER Sun Proprietary/Confidential: Internal Use Only 10 T r oubleshooting Using Micr osoft W indows 2000 General Notes ■ Use the Manufacturer ’s HBA Utilities to monitor and diagnose the HBAs. The examples in this chapter use Qlogic’s SANblade Manager utility .
138 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T r oubleshooting T asks Using Microsoft W indows 2000 Launching the Sun.
Chapter 10 T roubleshooting Using Microsoft Windo ws 2000 139 Sun Proprietary/Confidential: Internal Use Only Checking the V ersion of the Sun StorEdge T3+ Array Failover Driver ● From the Microsoft W indows 2000 Advanced Server GUI, click Help -> About.
140 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only ▼ T o Use the Sun StorEdge T3+ Array Failover Driver GUI Note – The Sun StorEdge T3+ Array Failover Driver GUI is limited to the Sun StorEdge 3900 series systems.
Chapter 10 T roubleshooting Using Microsoft Windo ws 2000 141 Sun Proprietary/Confidential: Internal Use Only 4. Compare the healthy Sun StorEdge 3900 series system to a system that has experienced a LUN failover . A system that has experienced a LUN failover has a broken line connecting the HBA to the storage, as shown in FIGURE 10-4 .
142 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only c. T o view details about the Sun StorEdge T3+ Array paths, click the Details button. The Multipath Configurator LUN Properties detail window is displayed.
Chapter 10 T roubleshooting Using Microsoft Windo ws 2000 143 Sun Proprietary/Confidential: Internal Use Only FIGURE 10-7 displays example ouput for a Sun StorEdge 3900 series system from the jafo_nutil.
144 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FIGURE 10-8 displays example ouput for a Sun StorEdge 6900 series system from the jafo_nutil.
Chapter 10 T roubleshooting Using Microsoft Windo ws 2000 145 Sun Proprietary/Confidential: Internal Use Only T ABLE 10-1 lists some of the codes and descriptions for CLI output for a Sun StorEdge 6910 series system.
146 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only.
147 CHAPTER Sun Proprietary/Confidential: Internal Use Only 11 Example of Fault Isolation In the following example, a fault was injected into a running Sun StorEdge 3900 series system to show a troubleshooting flow .
148 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only In this configuration, Port 2 is shown to have gone of fline. Port 2 is a Microsoft W indows 2000 host-to-switch connection.
Chapter 11 Example of Fault Isolation 149 Sun Proprietary/Confidential: Internal Use Only The primary path to Drive F: failed. The alternate path is currently handling all of the I/O. 3. Check the HBA Using the HBA utility (Qlogic SANblade in this example), confirm the fault.
150 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FIGURE 11-4 Diagnostics Using QLogic SunBlade In this example, the HBA-to-switch cable was removed temporarily and a loopback connector was inserted into the HBA.
Chapter 11 Example of Fault Isolation 151 Sun Proprietary/Confidential: Internal Use Only In the examples shown in FIGURE 1 1-5 , FIGURE 1 1-6 , and FIGURE 1 1-7 , Port 2 on Switch diag156-sw1a was marked with a "Red" icon, indicating a problem.
152 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FIGURE 11-6 Storage Automated Diagnostic Environment T est from T opolog.
Chapter 11 Example of Fault Isolation 153 Sun Proprietary/Confidential: Internal Use Only The first run failed, indicating a problem with either the GBIC or with the Sun StorEdge network FC switch. T o further isolate the problem, a new GBIC was inserted into the port, the loopback connector was re-inserted, and the same test was run a second time.
154 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only FIGURE 11-9 Multipath Recovery using the Sun StorEdge T3+ Array Multipath Configurator Note – Storage Automated Diagnostic Environment should also post an event noting that the Port has gone back online.
155 APPENDIX Sun Proprietary/Confidential: Internal Use Only A V irtualization Engine Refer ences This appendix contains the following information: ■ “SRN Reference” on page 155 ■ “SRN/SNMP .
156 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T ABLE A-1 SRN Reference SRN Description Corrective Action 1xxxx The SCSI Request Sense command has reported the condition of the disk drive, wher e xxxx is the Unit Error Code in Sense Data bytes 20 to 21.
Appendix A Vir tualization Engine References 157 Sun Proprietary/Confidential: Internal Use Only 70021 The drive is offline. If the change was unintentional, check the condition of the drives. 70022 The virtualization engine is off line. If the change was unintentional, check the condition of the drives.
158 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only 71001 This is a generic error code for the SLIC .I t signifies communication pr oblems between the virtualization engine and the daemon.
Appendix A Vir tualization Engine References 159 Sun Proprietary/Confidential: Internal Use Only SRN/SNMP Single Point-of-Failur e Descriptions T ABLE A-2 provides Simple Network Management Pr otocol (SNMP) descriptions, associated Service Request Numbers (SRNs), and recommendations for corr ective action.
160 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Port Communication Numbers V irtualization Engine Service Codes T ABLE A-.
Appendix A Vir tualization Engine References 161 Sun Proprietary/Confidential: Internal Use Only 050 An attempt to write a value into nonvolatile storage failed, perhaps because a har dware failure, or one of the databases stored in Flash memory could not accept the entry being added.
162 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only T ABLE A-5 V irtualization Engine Service Codes —400-599 Device-Side Interface Driver Errors Service Code Number Cause of Err or Recommended Corrective Action 409 The FC device-side type code is invalid.
163 APPENDIX Sun Proprietary/Confidential: Internal Use Only B Conf iguration Utility Err or Messages The Sun StorEdge 3900 and 6900 Series Reference Manual lists and defines the command utilities that configur e the various components of the Sun StorEdge 3900 and 6900 series storage systems.
164 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only V irtualization Engine Err or Messages T ABLE B-1 V irtualization Engine .
Appendix B Configuration Utility Error Messages 165 Sun Proprietary/Confidential: Internal Use Only Common to virtualization engine After resetting the virtualization engine, the $VENAME is unreachable. The hardwar e might be faulty . Check the IP address and netmask that has been assigned to the virtualization engine hardwar e.
166 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only checkvemap Cannot establish communication with ${vepair} 1. Run the checkvemap command again. 2. If this fails, check the status of both virtualization engines.
Appendix B Configuration Utility Error Messages 167 Sun Proprietary/Confidential: Internal Use Only restorevemap • The import zone data failed. • The restore physical and logical data failed. • The restore zone data failed. 1. Check the status of both virtualization engines.
168 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Switch Err or Messages T ABLE B-2 Sun StorEdge Network FC Switch Error Me.
Appendix B Configuration Utility Error Messages 169 Sun Proprietary/Confidential: Internal Use Only checkswitch • The current configuration on $switch does not match the defined configuration.
170 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only setswitchflash Invalid flash f ile $flashfile . Check the number of ports on switch $switch . Y ou might be attempting to download a flash f ile for an 8-port switch to a 16- port switch.
Appendix B Configuration Utility Error Messages 171 Sun Proprietary/Confidential: Internal Use Only Sun StorEdge T3+ Array Partner Gr oup Err or Messages Caution – Running restoret3config (1M) or modifyt3config (1M) destroys all data on the Sun StorEdge T3+ array .
172 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Common to Sun StorEdge T3+ array • The Sun StorEdge T3+ array is not of T3B type, so it aborts operations.
Appendix B Configuration Utility Error Messages 173 Sun Proprietary/Confidential: Internal Use Only checkt3mount • The $lun status reported a bad or nonexistent LUN. • While checking the configuration using the showt3 -n command, operations abort.
174 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only restoret3config • $LUN configuration failed to restor e. • The force option tried unsuccessfully to reinitialize. 1. Check the Sun StorEdge T3+ configuration with the showt3 -n t3_name command.
Appendix B Configuration Utility Error Messages 175 Sun Proprietary/Confidential: Internal Use Only Other Err or Messages T ABLE B-4 Other SUNWsecfg Error Messages Source of Err or Message Cause of Er.
176 Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only.
Abbreviations and Acr onyms-177 Sun Proprietary/Confidential: Internal Use Only Abbr eviations and Acr onyms This list contains definitions for acr onyms used in this troubleshooting guide.
Abbreviations and Acr onyms-178 Sun StorEdge 3900 and 6900 Ser ies 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only PF A predictive failur e analysis POST powe.
Index 17 9 Sun Proprietary/Confidential: Internal Use Only Index NUMERICS 2 Gbit switch error messages, 168 3Com Ethernet hubs, 35 A A1 or B1 link verifying, 45 A2 or B2 link isolating, 52 Storage Ser.
Index 180 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only DMP-enabled paths returning to pr oduction, 22 documentation organ.
Index 181 Sun Proprietary/Confidential: Internal Use Only installations Sun StorEdge T raffic Manager, 5 VERIT AS VxDMP, 5 isolating A1 or B1 FC link, 4 8 A2 or B2 FC link, 5 2 A3 or B3 link, 5 8 iso.
Index 182 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only switches, 74 SAN database manually clearing, 1 23 manually restori.
Index 183 Sun Proprietary/Confidential: Internal Use Only test examples command line, 2 7 qlctest(1M), 27 switchtest(1M), 28 testing FRUs, 5 tests how to run, 5 Sun StorEdge T3+ arrays, 5 thresholds u.
Index 184 Sun StorEdge 3900 and 6900 Series 2.0 T roubleshooting Guide • March 2003 Sun Proprietary/Confidential: Internal Use Only Z zone modifications, 74.
Een belangrijk punt na aankoop van elk apparaat Sun Microsystems 3900 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Sun Microsystems 3900 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Sun Microsystems 3900 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Sun Microsystems 3900 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Sun Microsystems 3900 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Sun Microsystems 3900 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Sun Microsystems 3900 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Sun Microsystems 3900 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
