Gebruiksaanwijzing /service van het product r500 van de fabrikant Toshiba
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[CONFIDENTIAL] Toshiba Personal Computer PORTÉGÉ R500 Maintenance Manual TOSHIBA CORPORATION File Number 960-634 First Edition.
ii [CONFIDENTIAL] PORTÉGÉ R400 Maintenance Manual (960-623) Copyright © 2007 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the inform ation contained herein.
PORTÉGÉ R400 Maintenance Manual (960-623)) [CONFIDENTIAL] iii Preface This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ R500.
iv [CONFIDENTIAL] PORTÉGÉ R400 Maintenance Manual (960-623) The manual is divided into the following parts: Chapter 1 Hardware Overview describes the T PORTÉGÉ R500. system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems.
PORTÉGÉ R400 Maintenance Manual (960-623) )[CONFID ENTIAL] v Conventions This manual uses the following formats to describe, identify, and highlight term s and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition.
vi [CONFIDENTIAL] PORTÉGÉ R400 Maintenance Manual (960-623) Table of Contents Chapter 1 Hardware Overview 1.1 Features ................................................................................................................... ... 1-1 1.2 System Unit Block Diagram .
PORTÉGÉ R400 Maintenance Manual (960-623) )[CONFID ENTIAL] vii Chapter 3 Tests and Diagnostics 3.1 The Diagnostic Test ................................................................................................... 3-1 3.2 Executing the Diagnostic Test .
viii [CONFIDENTIAL] PORTÉGÉ R400 Maintenance Manual (960-623) Chapter 4 Replacement Procedures 4.1 Overview ................................................................................................................... .4 - 1 4.2 Battery pack .
PORTÉGÉ R400 Maintenance Manual (960-623) )[CONFID ENTIAL] ix Appendices Appendix A Handling the LCD Module ........................................................................... A-1 Appendix B Board Layout .....................................
x [CONFIDENTIAL] PORTÉGÉ R400 Maintenance Manual (960-623).
[CONFIDENTIAL] Chapter 1 Hardware Overview.
1 Hardware Overview 1-ii [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [ CONFIDENTIAL] 1-iii Chapter 1 Contents 1.1 Features................................................................................................................... ....1-1 1.2 System Unit Block Diagram .
1 Hardware Overview 1-iv [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Figures Figure 1-1 Front of the computer ....................................................................................1- 6 Figure 1-2 System un it configuration..
1.1 Features 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-1 1.1 Features The Toshiba PORTEGE R500 Personal Computer uses extensive Large Scale Integration (LSI), and .
1 Hardware Overview 1.1 Features 1-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) HDD The computer has a 2.5-inch SATA HDD. The following capacities are available. • • 60/80/120/160/GB The computer has a 1.8-inch PATA HDD. The following capacities are available.
1.1 Features 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-3 Universal Serial Bus (USB2.0) Three USB ports are provided. The ports comply with the USB2.0 standard, which enables data transfer speeds 40 times faster than USB1.
1 Hardware Overview 1.1 Features 1-4 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Docking interface port The docking interface port enables connection of an optional Slim Port Replicator II.
1.1 Features 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-5 Internal modem The computer contains a MDC, enabling data and fax comm unication. It supports ITU-T V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.
1 Hardware Overview 1.1 Features The front of the computer is shown in figure 1-1. Figure 1-1 Front of the computer 1-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
1.1 Features 1 Hardware Overview The system unit configuration is shown in figure 1-2. Figure 1-2 System unit configuration PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-7.
1 Hardware Overview 1.2 System Unit Block Diagram 1.2 System Unit Block Diagram Figure 1-3 is a block diagram of the system unit. Figure 1-3 System unit block diagram 1-8 [CONFIDENTIAL] PORTEGE R500 M.
1.2 System Unit Block Diagram 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-9 The system unit is composed of the following m ajor components: Processor Intel ® Core TM 2 Duo ULV • Core speed: Speed 1.2GHz (U7600)/ 1.
1 Hardware Overview 1.2 System Unit Block Diagram 1-10 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) South Bridge • Intel ICH7-M: (Intel 82801GBM) – DMI(Direct Media Interface) – PCI Express I/F (4 ports) – PCI Bus I/F Rev2.
1.2 System Unit Block Diagram 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-11 VGA Graphics interface in North Bridge (Intel Calistoga GMS) is used Sound Contr.
1 Hardware Overview 1.2 System Unit Block Diagram 1-12 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Wireless LAN • One PCI-Ex MiniCard • Intel Golan b/g, Golan a/b/g, Intel Kedlon a/b/g/n, Atheros b/g, Atheros a/b/g • Supports Wireless Comm unication SW Bluetooth • V2.
1.3 3.5-inch Floppy Disk Drive (USB External) 1 Hardware Overview 1.3 3.5-inch Floppy Disk Drive (USB External) The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted) 2DD and 1.44MB (formatted) 2HD disks. The FDD is shown in figure 1-4.
1 Hardware Overview 1.4 2.5-inch Hard Disk Drive 1.4 2.5-inch Hard Disk Drive The removable HDD is a random access non-volatile storage device. It has a non-rem ovable 2.5-inch magnetic disk and mini-W inchester type magnetic heads. The computer supports a 60GB, 80GB, 120GB or 160GB.
1.5 1.8-inch Hard Disk Drive 1 Hardware Overview 1.5 1.8-inch Hard Disk Drive The removable HDD is a random access non-volatile storage device. It has a non-rem ovable 1.8-inch magnetic disk and mini-W inchester type magnetic heads. The computer supports a 40GB or 100GB.
1 Hardware Overview 1.6 DVD-Super Multi Drive Optical Drive (ODD) 1-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 1.6 DVD-Super Multi Drive Optical Drive (ODD) The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW , DVD- RAM.
1.7 Keyboard 1 Hardware Overview 1.7 Keyboard The keyboard is mounted 85(US)/87(UK) keys that consist of character key and control key, and in conformity with JIS. The keyboard is connected to mem brane connector on the system board and controlled by the keyboard controller.
1 Hardware Overview 1.8 TFT Color Display 1.8 TFT Color Display The TFT color display consists of 12.1-inch WXGA LCD module. 1.8.1 LCD Module The LCD module used for the TFT color display uses a white LED backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolution.
1.9 Power Supply 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-19 1.9 Power Supply The power supply supplies many different voltages to the system board and perform s the following functions: 1. Judges that the DC power supply (AC adapter) is connected to the computer.
1 Hardware Overview 1.9 Power Supply 1-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 1-6 Power supply output rating (1/2) Power supply （ Yes/No ） Name Voltage [V] Power OFF(Suspend mode) Power OFF (Hibernation mode) No Battery Object 0R9-P0V 0.
1.9 Power Supply 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21 Power supply （ Yes/No ） Name Voltage [V] Power OFF(Suspend mode) Power OFF (Hibernation mode) No Battery Object P3V 3.3 NO NO NO Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, HDD(1.
1 Hardware Overview 1.10 Batteries 1-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 1.10 Batteries The computer has three types of batteries as follows: Main battery pack RTC battery The battery specifications are listed in Table 1-7.
1.10 Batteries 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-23 1.10.2 Battery Charging Control Battery charging is controlled by a power supply microprocessor. The microprocessor controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer.
1 Hardware Overview 1.10 Batteries 1-24 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 1.10.3 RTC battery The RTC battery provides power to keep the current date, time and other setup information in memory while the com puter is turned off. Table 1-9 lists the charging time and data preservation period of the RTC battery.
1.11 AC Adapter 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-25 1.11 AC Adapter The AC adapter is also used to charge the battery.
1 Hardware Overview 1.11 AC Adapter 1-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
[CONFIDENTIAL] Chapter 2 Troubleshooting Procedures.
2 Troubleshooting Procedures 2-ii [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
2 Troubleshooting Procedures PORTEGE R500 Maintenance Manual (960-634) [ CONFIDENTIAL] 2-iii Chapter 2 Contents 2.1 Troubleshooting ..........................................................................................................2- 1 2.2 Troubleshooting Flowchart .
2 Troubleshooting Procedures 2-iv [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 2.8 Display Troubleshooting ..........................................................................................2-42 Procedure 1 Diagnostic Test Program Execution Check .
2 Troubleshooting Procedures PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-v 2.15 Fingerprint sensor Troubleshooting .........................................................................2-56 Procedure 1 Setting W indows Log-ON password .
2 Troubleshooting Procedures 2-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Figures Figure 2-1 Troubleshooti ng flowchart ..................................................................................2-3 Figure 2-2 Debug port (Boot mode) error status .
2.1 Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-1 2 2.1 Troubleshooting Chapter 2 describes how to determine if a Fi eld Replaceable Unit (FRU) in the com puter is causing the computer to malfunction.
2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart 2-2 [CONFIDENTIAL] PORTEG E R500 Maintenance M anual (960-63 4) 2.2 Troubleshooting Flowchart Use the flowchart in Figure 2-1 as a guide for determ ining which FRU malfunctions.
2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (1/2) PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-3.
2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (2/2) 2-4 [CONFIDENTIAL] PORTEG E R500 Maintenance M anual (960-63 4).
2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-5 If the diagnostics program cannot detect an erro r, the problem may be interm ittent. The Running Test program should be executed severa l times to isolate the problem .
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-6 [CONFIDENTIAL] PORTEG E R500 Maintenance M anual (960-63 4) 2.3 Power Supply Troubleshooting The power supply controls many functions and components.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-7 Procedure 2 Error Code Check If the power supply microprocessor detects a malfunction, it indicates the error code as shown below.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-8 [CONFIDENTIAL] PORTEG E R500 Maintenance M anual (960-63 4) Check 1 Compare the patterns in the hexadeci mal error code to the tables below. AC Adaptor Error code Meaning 10h AC Adaptor output voltage is over 16.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-9 E5V output Error code Meaning 50h E5V voltage is over 6.00V when the computer is powered on/off. 51h E5V voltage is under 4.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-10 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) PPV output Error code Meaning 90h PPV voltage is over 1.80V when the computer is powered on/off. 91h PPV voltage is under 0.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-11 PTV output Error code Meaning E0h PTV voltage is over 1.26V when the computer is powered on/off. E1h PTV voltage is und er 0.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 3 Connection Check The power supply wiring diagram is shown below: Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from the wall outlet.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-13 Procedure 4 Charge Check The power supply may not charge the battery pack. Perform the following procedures: 1. Reinstall the battery pack.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-14 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Procedure 5 Replacement Check The system board processor module m ay be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures .
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-15 2.4 System Board Troubleshooting This section describes how to determ ine if th e system board and CPU are defective or not functioning properly.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-16 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Procedure 1 Message Check When the power is turned on, the system perfor ms the Initial Reliability T est (IRT) installed in the BIOS ROM.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-17 Check 2 The IRT checks the system board. When the IRT detects an error, the system stops or an error message appears. If one of the following error messages (1) th rough (17), (22) or (23) appears, go to Procedure 4.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting Procedure 2 Debugging Port Check (Boot Mode) Check the D port status by a serial port test. Th e tool for serial port test is shown below. Figure 2-2 Debug port (Boot mode) error status The test procedures are follows: 1.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-19 Table 2-5 Debug port (Boot mode) error status (1/10) D port status Inspec.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-20 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Table 2-5 Debug port (Boot mode) error status (2/10) D port status Inspec.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-21 Table 2-5 Debug port (Boot mode) error status (3/10) D port status Inspection items Details Cash control processing for HyperThreading F100H Prohibition of cache Initialization of MCHM I nitialization of ICH7M.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-22 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Table 2-5 Debug port (Boot mode) error status (4/10) D port status Inspec.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-23 Table 2-5 Debug port (Boot mode) error status (5/10) D port status Inspec.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Table 2-6 Debug port (Boot mode) error status (6/10) D port status Inspec.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-25 Table 2-5 Debug port (Boot mode) error status (7/10) D port status Inspec.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Table 2-5 Debug port (Boot mode) error status (8/10) D port status Inspec.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-27 Table 2-5 Debug port (Boot mode) error status (9/10) D port status Inspec.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-28 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Table 2-5 Debug port (Boot mode) error status (10/10) D port status Inspe.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-29 Procedure 3 Diagnostic Test Program Execution Check Execute the following tests from the Di agnostic Test Menu. Refer to Chapter 3, Tests and Diagnostics, for more inform ation on how to perform these tests.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-30 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Procedure 4 Replacement Check The system board connectors may be disconnect ed. Disassemble the com puter following the steps described in Chapter 4, Replacement Procedures and perform Check 1.
2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-31 2.5 USB FDD Troubleshooting This section describes how to determine if the USB FDD is functioning properly. Perf orm the steps below starting with Procedure 1 a nd continuing with the other procedures as required.
2 Troubleshooting Procedures 2-32 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Procedure 2 Diagnostic Test Program Execution Check Insert the Diagnostics Disk in the USB FDD, tu rn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more inform ation about th e diagnostics test procedures.
2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Connector Check The connection of USB port is shown in the following figure. Check 1 Check the connection of the USB FDD. If the USB FDD is still not functioning properly, perform Check 2.
2 Troubleshooting Procedures 2-34 [CONFIDENTIAL ] PORTEGE R500 Maintenan ce Manual ( 960-634) Procedure 4 Replacement Check The USB FDD or USB FDD cable may be defec tive or damaged. Replace it with a new one. If the USB FDD is still not functio ning properly, perform the following.
2.6 HDD Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-35 2 2.6 HDD Troubleshooting This section describes how to determine if the HDD is functioning properly. Perform the steps below starting with Procedure 1 and con tinuing with the other procedures as required.
2 Troubleshooting Proce dures 2.6 HDD Troubleshooting 2-36 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634) Procedure 2 Partition Check Insert the Toshiba DOS system disk and re start the com puter with U key holding down. Perform the following checks: Check 1 Type C: and press Enter .
2.6 HDD Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-37 Procedure 3 Format Check The computer’s HDD is formatted using the low level format program and the DOS FORMAT program. To format the HDD, start with Check 1 below and perform the other steps as required.
2 Troubleshooting Proce dures 2.6 HDD Troubleshooting 2-38 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634) Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in the Diagnosti cs Disk. Perform all of the HDD tests in the Hard Disk Drive Test.
2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and Replacement Check The HDD may be disconnected, or the HDD, HDD FPC or system board may be damaged.
2 Troubleshooting Procedures 2.7 K eyboard and Dual point Troubleshooting 2-40 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634) 2.7 Keyboard and Dual point Troubleshooting To determine if the computer’s keyboard or touch pad is functioning properly, perform the following procedures.
2.7 Keyboard and Dual point Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check and Replacement Check The keyboard, or touch pad may be damaged. Disassem ble the computer following the steps described in Chapter 4, Replacement Procedures , and perform the following checks: 1.
2 Troubleshooting Procedures 2.8 Display Troubleshooting 2.8 Display Troubleshooting This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.
2.8 Display Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-43 Procedure 3 Replacement Check The LCD module and system board are connect ed to display circuits. Any of these components may be damaged.
2 Troubleshooting Procedures 2.9 Optical Drive Troubleshooting 2-44 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634) 2.9 Optical Drive Troubleshooting This section describes how to determ ine if the optical drive (Super Mul ti drive) in the Slim Select Bay is functioning pr operly.
2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check and Replacement Check The optical drive (DVD Super Multi drive) is connected to the system board. The connectors may be disconnected from the system board or may be damaged.
2 Troubleshooting Procedures 2.10 LAN Troubleshooting 2.10 LAN Troubleshooting This section describes how to determine if the computer’s L AN is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.
2.11 Bluetooth Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-47 2.11 Bluetooth Troubleshooting This section describes how to determ ine if th e computer’s Bluetooth is functioning properly.
2 Troubleshooting Procedures 2.11 Bluetooth Troubleshooting Procedure 2 Connection Check The Bluetooth function wiring diagram is shown below: Any of the connections may be disconnected.
2.11 Bluetooth Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-49 Procedure 3 Replacement Check The Bluetooth antenna, Bluetooth module, sound board and system board are connected to the circuits.
2 Troubleshooting Procedures 2.12 Wireless LAN Troubleshooting 2-50 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634) 2.12 Wireless LAN Troubleshooting This section describes how to determine if the computer’s Wireless LAN is functioning properly.
2.12 Wireless LAN Troubleshooting 2 Troubleshooting Procedures Procedure 2 Antenna Connection Check The wireless LAN wiring diagram is shown below: Any of the connections may be disconnected.
2 Troubleshooting Procedures 2.12 Wireless LAN Troubleshooting 2-52 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634) Procedure 3 Replacement Check The wireless LAN antenna, wireless LAN board a nd the system board are connected to the circuits.
2.13 Sound Troubleshooting 2 Troubleshooting Procedures 2.13 Sound Troubleshooting This section describes how to determine if the computer’s sound f unctions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2 Troubleshooting Procedures 2.13 Sound Troubleshooting 2-54 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634) As the connection may be defective, disassem ble the computer and check each connection. If the problem still occu rs, go to Procedure 3.
2.14 SD card Slot Troubleshooting 2 Troubleshooting Procedures 2.14 SD card Slot Troubleshooting This section describes how to determine if the computer's Bridge media functions are functioning properly. Perform the steps below star ting with Procedure 1 and continuing with the other procedures as required.
2 Troubleshooting Procedures 2.15 Fingerprint sensor Troubleshooting 2.15 Fingerprint sensor Troubleshooting CAUTION : To delete the account for confir ming the fingerprint operation, it is necessary to log on by the account wi th the management authority.
2.15 Fingerprint sensor Troubleshootin g 2 Troubleshooting Procedures PORTEGE R500 Mainten ance Manual ( 960-634) [CO NFIDENTIAL] 2-57 Procedure 1 Setting Windows Log-ON password 1. Open [User Account] from [Control Panel]. 2. Click [User Account]. 3.
2 Troubleshooting Procedures 2.15 Fingerprint sensor Troubleshooting 7. When the Store to Sensor screen is displa yed, check Store fingerpri nt to Sensor. Click Finish to complete fingerprint registration. Procedure 3 Authentication of fingerprint 1. Turn on the computer to start up Windows.
2.15 Fingerprint sensor Troubleshootin g 2 Troubleshooting Procedures Procedure 4 Connector Check and Replacement Check The Fingerprint sensor cable is connected to the connector CN9810 on th e Fingerprint sensor board and connector CN9800 on the system board.
2 Troubleshooting Procedures 2.15 Fingerprint sensor Troubleshooting 2-60 [CONFIDENTIAL] PORTEGE R500 M aintenance M anual (960-634).
[CONFIDENTIAL] Chapter 3 Tests and Diagnostics.
3 Tests and Diagnostics 3-ii [CONFIDENTIAL] PORTEGE R500 Maintenan ce Manual (960-63 4) 3.
3 Tests and Diagnostics PORTEGE R500 Maintenance Man ual (960-634) [ CONFIDENTIAL] 3-iii Chapter 3 Contents 3.1 The Diagnostic Test ................................................................................................... 3-1 3.1.1 Diagnostics menu .
3 Tests and Diagnostics 3-iv [CONFIDENTIAL] PORTEGE R500 Maintenan ce Manual (960-63 4) 3.21 Head Cleaning .......................................................................................................... 3-4 9 3.21.1 Function Description ...
3 Tests and Diagnostics PORTEGE R500 Mainten ance Manual ( 960-634) [CONFIDENTIAL ] 3-v Tables Table 3-1 Subtest names .................................................................................................... 3-12 Table 3-2 Error codes and error status names .
3 Tests and Diagnostics 3-vi [CONFIDENTIAL] PORTEGE R500 Maintenan ce Manual (960-63 4).
3.1 The Diagnostic Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-1 3 3.1 The Diagnostic Test This chapter explains how to use the Diagnostic Test programs to test the functions of the computer’s hardware modules.
3 Tests and Diagnostics 3.1 The Diagnostic Test 3-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) NDP TEST EXPANSION TEST CD-ROM/DVD-ROM TEST ERROR RETRY COUNT SET [FDD &.
3.1 The Diagnostic Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-3 3.1.2 H/W (Hardware) initial information setting tool The H/W initial inform ation setting tool consists of the following programs.
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test 3.2 Executing the Diagnostic Test To start the DIAGNOSTIC PROGRAM, follow these steps: 1. Insert the Diagnostics disk in the USB floppy disk drive or Optical disk drive. 2. Turn on the computer while pressing U key.
3.2 Executing the Diagnostic Test 3 Tests and Diagnostics 3.2.1 Diagnostics menu (T&D) To execute this program, press 1 Repair Main and press Enter in the startup menu, press Enter . The following menu appears. TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Set the highlight bar to 1 , and press Enter . The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.
3.2 Executing the Diagnostic Test 3 Tests and Diagnostics Select the option you want to execute and press Enter . When you select 1- SYSTEM TEST , the following message will appear: SYSTEM TEST NAME XXXXXX xxxxxxx DIAGNOSTIC TEST VX.
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test 3-8 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Selecting YES of ERROR STOP stops the test program when an error is found and dis.
3.3 Setting of the hardware configuration 3 Tests and Diagnostics 3.3 Setting of the hardware configuration To execute this program, 2, Repair Initial config set and press Enter in the startup m enu, press Enter and follow the directions on the screen.
3 Tests and Diagnostics 3.3 Setting of the hardware configuration 3-10 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 7. “ Create DMIINFO TXT (Y/N) ? ” is displayed. Press Y , then the DMI information (text data) is written to the Floppy disk, etc.
3.4 Heatrun Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-11 3.4 Heatrun Test To execute this program, press 3 , Repair Heatrun and press Enter in the startup menu, press Enter . After selecting this test, the same subtests as 3.
3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.5 Subtest Names Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU. Table 3-1 Subtest names (1/2) No. Test Name Subtest No.
3.5 Subtest Names 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) No. Test Name Subtest No.
3 Tests and Diagnostics 3.6 System Test 3-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.6 System Test To execute the System Test, select 1 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter .
3.6 System Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-15 Subtest 04 Quick charge This subtest checks the status for the quick charge. Subtest 05 DMI read This subtest displays the information in the Flash-ROM in the following format.
3 Tests and Diagnostics 3.7 Memory Test 3-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.7 Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter .
3.8 Keyboard Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-17 3.8 Keyboard Test To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter .
3 Tests and Diagnostics 3.9 Display Test 3.9 Display Test To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter .
3.9 Display Test 3 Tests and Diagnostics Subtest 04 Gradation & Mode test for VGA This subtest displays gradations for following modes. To change the mode, press Enter .
3 Tests and Diagnostics 3.9 Display Test 3-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Subtest 06 “H” pattern display This subtest displays a full screen of “H” patterns.
3.10 Floppy Disk Test 3 Tests and Diagnostics 3.10 Floppy Disk Test CAUTION : Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD because the contents of the floppy disk will be erased.
3 Tests and Diagnostics 3.10 Floppy Disk Test 3-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Select the number of the subtest you want to execute and press Enter . The following message will appear during the floppy disk test. FLOPPY DISK IN PROGRESS XXXXXXX xxx DIAGNOSTIC TEST VX.
3.11 Printer Test 3 Tests and Diagnostics 3.11 Printer Test NOTE : Printer Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. NOTE : An IBM compatible printer must be connected to the system to execute this test.
3 Tests and Diagnostics 3.11 Printer Test Subtest 02 Function This subtest is for IBM compatible printers, and tests the following f unctions: Normal print Double-width print Compressed print Emphasiz.
3.12 Async Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-25 3.12 Async Test NOTE : Async Test is not supported for this model. To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen.
3 Tests and Diagnostics 3.13 Hard Disk Test 3-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.13 Hard Disk Test To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter , and follow the directions on the screen.
3.13 Hard Disk Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-27 3. The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter.
3 Tests and Diagnostics 3.13 Hard Disk Test 3-28 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Subtest 04 Cross talk & peak shift This subtest writes eight types of worst pattern data (listed below) to a cylinder and then reads the data while moving from cylinder to cylinder.
3.14 Real Timer Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-29 3 3.14 Real Timer Test To execute the Real Timer Test, select 9 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen.
3 Tests and Diagnostics 3.14 Real Timer Test 3-30 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Subtest 03 Real time carry CAUTION : When this subtest is executed, the current date and time are erased.
3.15 NDP Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-31 3.15 NDP Test To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen.
3 Tests and Diagnostics 3.16 Expansion Test 3-32 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.16 Expansion Test To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen.
3.16 Expansion Test 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-33 Subtest 02 RGB monitor ID NOTE: To execute this subtest, an external monitor with monitor ID function is required. Connect the external monitor to the PC for the test of ID acquisition.
3 Tests and Diagnostics 3.17 CD-ROM/DVD-ROM Test 3-34 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.17 CD-ROM/DVD-ROM Test NOTE : CD-ROM/DVD-ROM Test can be performed only when the DIAGNOSTIC PROGRAM is started from the CD-ROM .
3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-35 3.18 Error Code and Error Status Names Table 3-2 lists the error codes and error status names for the DIAGNOSTIC TEST.
3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 3-2 Error codes and error status names (2/3) Device name Error code E.
3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) Device name Error code .
3 Tests and Diagnostics 3.19 Hard Disk Test Detail Status 3-38 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.19 Hard Disk Test Detail Status When an error occurs in the hard disk test, th.
3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-39 Table 3-4 Error register contents Bit Name Description 7 BBK (Bad block mark) “0” … Not used. “1” … A bad block mark is detected.
3 Tests and Diagnostics 3.20 ONLY ONE TEST 3-40 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.20 ONLY ONE TEST 3.20.1 Program Description This program tests the unique functions of this model. 3.20.2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter .
3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 1 Pressed key display When you execute this subtest, the keyboard layout is drawn on the display as shown below. When any key is pressed, the corresponding key on the screen changes to the key character that was pressed.
3 Tests and Diagnostics 3.20 ONLY ONE TEST Subtest 2 Touch Pad This subtest checks the functions of the touch pad as shown below. A) Direction and parameter B) Switching function check. This test displays the response from the touch pad and touch pad switch.
3.20 ONLY ONE TEST 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-43 Subtest 3 W ireless communication switch This subtest checks if the Wireless comm unication switch works properly. If the test is started with the switch ON, following message appears in the display.
3 Tests and Diagnostics 3.20 ONLY ONE TEST 3-44 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Subtest 5 LED This subtest checks if each LED lights properly. The following m essage appears in the display in order. Follow the instructions in the display to execute the test.
3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 6 Button This subtest checks the m oving of the of the front operation panel button. Press the Toshiba Assist button and Back light On/Off button after the following message appears. Step 1 X 1 2 * * *.
3 Tests and Diagnostics 3.20 ONLY ONE TEST Subtest 7 Acceleration sensor This subtest detects and corrects the each axis (X, Y, Z). NOTE: Make sure that this subtest is executed on the following condition: 1. Flat desk with vertical plane to get the stability of machine.
3.20 ONLY ONE TEST 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] 3-47 When this subtest is selected, the following message appears in the display. The heaven surface establishes in the upper direction Press [Enter] key NOTE : Be sure to execute the test with the display panel opened.
3 Tests and Diagnostics 3.20 ONLY ONE TEST 3-48 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) This subtest is executed with an Slim Port Replicator II. installed. Press Enter while pushing the eject button of the Slim Port Replicator II. the following message appears.
3.21 Head Cleaning 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-49 3.21 Head Cleaning 3.21.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations.
3 Tests and Diagnostics 3.22 Log Utilities 3.22 Log Utilities 3.22.1 Function Description This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk, or output the data to a printer or the display.
3.22 Log Utilities 3 Tests and Diagnostics 3.22.2 Operations 1. Select 5 and press Enter in the DIAGNOSTIC MENU, the error information is displayed in the following format: XXXXX ERRORS CNT TS-NO PASS.
3 Tests and Diagnostics 3.23 Running Test 3-52 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.23 Running Test 3.23.1 Function Description This function automatically executes the following tests in sequence: 1. System test (subtest 01) 2. Memory test (subtests 01, 02) 3.
3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-53 3.24 Floppy Disk Drive Utilities 3.24.1 Function Description This function formats the FDD, copies the floppy disk and displays the dump list for both the FDD and HDD.
3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 3-54 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.24.2 Operations 1. Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message. [ FDD UTILITIES ] 1 - FORMAT 2 - COPY 3 - DUMP 4 – HDD-ID READ 9 - EXIT TO DIAGNOSTICS MENU 2.
3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-55 3. COPY program (a) When COPY is selected, the following message appears. FLOPPY DISK FORMAT & COPY : VX.XX Type select (0:2DD,3:2HD) ? (b) Selecting a media/drive type number will display a m essage similar to the one below.
3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 3-56 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 4. DUMP program (a) When DUMP is selected, the following message appears. DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX Drive type select (1:FDD, 2:HDD) ? (b) Select a drive type.
3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-57 (k) The following message will appear. To finish the dum p, select 3 . Press number key (1:up,2:down,3:end) ? (l) The following message will appear.
3 Tests and Diagnostics 3.25 System Configuration 3-58 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3 3.25 System Configuration 3.25.1 Function Description NOTE : To display the system configuration, the write protect tab should be OFF position.
3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-59 3.25.2 Operations Select 8 from the DIAGNOSTIC MENU and press Enter . Then, the following system configuration appears in the display. System Configuration Display : Ver X.
3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 3.26 Wireless LAN Test Program (Atheros) Since there is no test program for Atheros-made wireless LAN cards, check the wireless LAN card type of the computer and the antenna connection by using Windows program s.
3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics Check of the antenna connection 1. Confirm that the icon for wireless LAN appears at the lower right of the screen under the circumstances the wireless LAN comm unication is available. (It is no problem if a cross is shown on the icon.
3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel -made b/g, a/b/g Setting up of REF PC) 3.27 Wireless LAN Test Program (Intel-made b/g, a/b/g Setting up of REF PC) For the test of Intel-made wireless LAN cards , configure the test environm ent as shown below with the following equipment.
3.27 Wireless LAN Test Program (Intel -made b/g, a/b/g Setting up of REF PC) 3 Tests and Diagnostics 2. Open “My Computer” window and click “My Network places” on the left column. 3. Click “View network connections” on the left column. 4. The “Network Connections” window appears.
3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel -made b/g, a/b/g Setting up of REF PC) 5. Click “Install…” button on the “Local Area Connection Properties” window. Local Area Connection Properties window 6. Select “Protocol” on the “Select Network Component Type” window and click “Add…” button.
3.27 Wireless LAN Test Program (Intel -made b/g, a/b/g Setting up of REF PC) 3 Tests and Diagnostics 8. When “Install From Disk” window appears, click “Browse…” and specify the created “Clx_Res” folder. Then Click “OK”. (For the test, “PACKET.
3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel -made b/g, a/b/g Setting up of REF PC) After the completion of REF PC setup, restart the WINDOW S. Then perform the Responder test program for Windows (W TWINSVR.EXE) in the Clx_Res folder.
3.28 Wireless LAN Test Program on DUT PC( Intel-made) 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-67 3.28 Wireless LAN Test Program on DUT PC(Intel-made) 3.
3 Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC(Intel-made) 3-68 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Press any key and return to the test m enu. If a defective is found during the test, NG message will appear in the display.
3.28 Wireless LAN Test Program on DUT PC( Intel-made) 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-69 Subtest03 Antenna check & communication test of 11b m ode This subtest execute transmitting/receiving test in 802.
3 Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC(Intel-made) 3-70 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Subtest05 Communication test of 11g m ode This subtest execute transmitting/receiving test in 802.11g m ode using the main antenna.
3.28 Wireless LAN Test Program on DUT PC( Intel-made) 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-71 3.28.2 Wireless LAN T est Program (Intel-made:Kedron) on DUT PC This section describes how to perform the wireless LAN transm itting-receiving test (Intel- made 802.
3 Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC(Intel-made) 3-72 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Press any key and return to the test m enu. W hen a defective is detected in the test, following typical cause is considered.
3.28 Wireless LAN Test Program on DUT PC( Intel-made) 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-73 This subtest execute transmitting/receiving test in 802.11a mode using the main antenna. If a defective is not found during the test, OK message will appear in the display.
3 Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC(Intel-made) 3-74 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Subtest05 Communication test of 11g m ode This subtest execute transmitting/receiving test in 802.11g m ode using the main antenna.
3.29 LAN/Modem/Bluetooth/ IEEE1394 Test Program 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-75 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program.
3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/ IEEE1394 Test Program Subtest01 (i82562 + ICHx) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip.
3.29 LAN/Modem/Bluetooth/ IEEE1394 Test Program 3 Tests and Diagnostics Subtest02 (GbE) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter . The following message will appear: Testing adaptor.
3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/ IEEE1394 Test Program 3-78 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.29.2 Modem test NOTE : Modem Test is not supported for this model. For this subtest, connect the modem PCB and RJ11 connector with a harness.
3 Tests and Diagnostics 3.29.3 Bluetooth test Preparation ・ For the test of Bluetooth function, use the Windows program installed on the target computer (computer to be tested). A responder device (device for transm itting/receiving data) is also needed.
3 Tests and Diagnostics 5. Select “Diagnostics” tab and click “Run”. 6. Check the “Log” to confirm the test result. BT address of test computer BT address of responder device 7. When the BT (Bluetooth) address of the responder device appears, the Bluetooth card and antenna connection are OK.
3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-81 3.29.4 IEEE1394 test To execute this test, press 4 and Enter . NOTE: Use another computer that can communicate by IEEE1394 (i. Link) cable as a reference machine to perform this test.
3 Tests and Diagnostics 3.30 Sound Test program PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-82 3.30 Sound Test program Sound TEST disk cannot be used in PORTEGE R500. Therefore, please test the sound on Windows OS. 1) Play a music file.
3.31 BIOS SETUP 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-83 3.31 BIOS SETUP 3.31.1 Function Description This program displays the current system setup inform ation as listed below: 1. Memory 2. System Date/Time 3.
3 Tests and Diagnostics 3.31 BIOS SETUP 3-84 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 10. PCI Bus 11. Security Controlle (a) TPM (b) Clear TPM Owner 12. Display (a) Power On Display (b) LCD Display Stretch (c) Multi-Field Driving 13. Peripheral (a) Internal Pointing Device 14.
3.31 BIOS SETUP 3 Tests and Diagnostics 3.31.2 Accessing the SETUP Program While pressing ESC , turn on the power. Then press F1 . The following display appears. *1: In the case of a model with built-in 1:1.8 type HDD, it is displayed as follows. Primary IDE(1F0H/IRQ14) *2: In the case of a model with built-in 1.
3 Tests and Diagnostics 3.31 BIOS SETUP 3-86 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Moving Within the SETUP Menu and Changing Values 1. Press Å and Æ to move between the two columns. Press ↑ and ↓ to m ove between items in a column.
3.31 BIOS SETUP 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-87 SETUP Options The SETUP screen is divided into 14 functionally related groups. This section describes each group and its options. 1. Memory This group of options displays the computer’s mem ory.
3 Tests and Diagnostics 3.31 BIOS SETUP 3-88 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) (b) HDD Password Mode This item registers HDD password and can be selected only for registering HDD password. To change HDD Password Mode when HDD password is registered, delete the registered HDD pa ssword first, and then register new password.
3.31 BIOS SETUP 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-89 (b) HDD Priority This option enables to select the priority for the Built-in HDD or USB.
3 Tests and Diagnostics 3.31 BIOS SETUP This option set the Execute-Disable Bit function of CPU to the operation system. Execute-Disable Bit gives higher security function preventing the PC from the computer viruses and buffer overflow problem on unauthorized access.
3.31 BIOS SETUP 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-91 NOTE: 1. Do not remove the AC adaptor and battery pack at the same time when you use this feature. If you do so, data saved by the resume function will be lost.
3 Tests and Diagnostics 3.31 BIOS SETUP This option lets you set the device configuration. All Devices BIOS sets all devices. Setup by OS Initializes devices, which is needed to load an operating system. Operating system initializes other devices. (Default) NOTE: 1.
3.31 BIOS SETUP 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-93 Processing Speed This feature changes the CPU processing speed. High CPU operates at high speed. (Default in Full Power Mode) Low CPU operates at low speed.
3 Tests and Diagnostics 3.31 BIOS SETUP 3-94 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) (b) PCI Express Link ASPM This option set the power-saving function of PCI Express on the following conditions. A u t o PCI Express devices are not used while battery operation.
3.31 BIOS SETUP 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-95 (a) TPM This setting enables or disables the computer's Trusted Platform Module (TPM) security controller. Disabled Disable Trusted Platform Module security(default) Enabled Trusted Platform Module security.
3 Tests and Diagnostics 3.31 BIOS SETUP 3-96 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) NOTE : Pressing Fn+F5 changes the display setting in the order of internal LCD to simultaneous to external monitor. (b) LCD Display Stretch LCD Display Stretch enables or disables a larger display area of the screen.
3.31 BIOS SETUP 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-97 (b) USB-FDD Legacy Emulation This option sets the Legacy support condition of the USB floppy disk drive. When a computer is FDD built-in m odel, this option is not displayed.
3 Tests and Diagnostics 3.31 BIOS SETUP 3-98 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
Chapter 4 Replacement Procedures [CONFIDENTIAL].
4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual (960-634).
4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [ CONFIDENTIAL] 4-iii Chapter 4 Contents 4.1 General .................................................................................................................... ... 4-1 4.2 Battery pack .
4 Replacement Procedures 4-iv [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual ( 960-634) Figures Figure 4-1 Removing the battery pack ............................................................................ 4-8 Figure 4-2 Removing the PC card ...
4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-v Figure 4-31 Removing the display portion (2) ................................................................ 4-51 Figure 4-32 Removing the display portion (3) ...
4 Replacement Procedures 4-vi [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual ( 960-634).
4.1 General 4 Replacement Procedures 4 Replaceme nt Procedur es 4.1 General CAUTION: The case and parts of this machine are delicate (thin) because this machine is lighter than a usual machine. Handle with care of installing/removing. This section explains how to disassemble the computer and replace Field Replaceable Units (FRUs).
4 Replacement Procedures 4.1 General 4-2 [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual ( 960-634) Safety Precautions Before you begin disassembly, read the following safety precautions and observe them carefully as you work. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit.
4.1 General 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-3 Before You Begin Take note of the following points before starti ng work. Always remove the AC adapter and battery pack before commencing any of the procedures.
4 Replacement Procedures 4.1 General Disassembly Procedures Four main types of cable connector are used. Pressure plate connector • • • • Spring connector Back flip connector Normal pin connec.
4.1 General 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-5 Assembly Procedures After you have disassembled the computer and fixed or repaired the problem that was causing the computer to operate abnormally, you will need to reassem ble the computer.
4 Replacement Procedures 4.1 General Screw Tightening Torque When you fasten screws, be sure to follow the torque list below. CAUTION: Overtightening can damage components and screws; undertightening can result in electrical shorts or other damage if screws or components come loose.
4.1 General 4 Replacement Procedures Grip Color Some screws have a colored grip area to help you determine the length of the screw. • Even numbered length screws: Brown • Odd numbered length screw.
4 Replacement Procedures 4.2 Battery pack 4.2 Battery pack Removing the Battery pack To remove the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: When handling battery packs, be careful not to short circuit the terminals. Also do not drop, hit or apply impact, do not scratch, break, twist or bend the battery pack.
4.2 Battery pack 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-9 Installing the Battery pack To install the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of.
4 Replacement Procedures 4.3 PC card 4.3 PC card Removing the PC card To remove the PC card, follow the steps below and refer to Figure 4-2. CAUTION: Before you remove the PC card, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.
4.4 SD memory card 4 Replacement Procedures 4.4 SD memory card Removing the SD memory card To remove the SD mem ory card, follow the steps below and refer to Figure 4-3. CAUTION: Before you remove the SD memory card, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.
4 Replacement Procedures 4.5 Memory module 4.5 Memory module Removing the Memory module CAUTION: The power must be turned off when you remove or insert a memory module. Inserting a memory module with the power on might damage the module or the computer itself.
4.5 Memory module 4 Replacement Procedures 2. Press two latches outward to release them (The mem ory module stands slantwise). 3. Remove the memory module from the connector CN1460 on the system board.
4 Replacement Procedures 4.5 Memory module 4-14 [CONFIDENTIAL] PORTÉG É R500 Maintenance Manual (960-634) Installing the Memory module To install the memory m odule, make sure that the computer is powered off, follow the steps below and refer to Figure 4-4 and 4-5.
4.6 Base cover assembly 4 Replacement Procedures 4.6 Base cover assembly Removing the Base cover assembly Click here to view caution on the disassembly/reassembly of the unit. To remove the base cover assembly, follow the steps below and refer to Figure 4-6 to 4-8.
4 Replacement Procedures 4.6 Base cover assembly 2. Take out the tab under the cover. 3. Lift up the flip of the connector and disconnect the PC card cable from the connector CN2110 on the system board while holding the tab .
4.6 Base cover assembly 4 Replacement Procedures 4. Remove the base cover assembly while lifting the LAN connector side first.(See figure 4-6) 5. Peel off the black tape from the middle fram e.
4 Replacement Procedures 4.7 PC card slot 4.7 PC card slot Removing the PC card slot To remove the PC card slot, follow the steps below and refer to Figure 4-9. 1. Turn over the base cover assembly. 2. Remove the following screws securing the PC card slot.
4.7 PC card slot 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-19 Installing the PC card slot To install the PC card slot, follow the steps below and refer to Figure 4-9. 1. Set the PC card slot to the base cover assembly and secure it with the following screws .
4 Replacement Procedures 4.8 Battery lock/Battery latch 4.8 Battery lock/Battery latch Removing the Battery lock/Battery latch To remove the battery lock/battery latch, follow the steps below and refer to Figure 4-10. 1. Remove the battery lock/battery latch while pushing hooks inside to release them.
4.9 Wireless LAN card 4 Replacement Procedures 4.9 Wireless LAN card Removing the Wireless LAN card To remove the wireless LAN card, follow the steps below and refer to Figure 4-11. 1. Disconnect three (or two) wireless LAN antenna cables from the wireless LAN card.
4 Replacement Procedures 4.9 Wireless LAN card 4-22 [CONFIDENTIAL] PORTÉG É R500 Maintenance Manual (960-634) CAUTION : Do not touch the connectors on the wireless LAN card on the computer. Debris on the connectors may cause the wireless LAN card access problems.
4.10 CPU fan assembly 4 Replacement Procedures 4.10 CPU fan assembly Removing the CPU fan assembly To remove the CPU fan assembly, follow the steps below and refer to Figure 4-12. CAUTION: The CPU can become very hot during operation. Be sure to let it cool before starting repair work.
4 Replacement Procedures 4.10 CPU fan assembly Installing the CPU fan assembly To install the CPU fan assembly, follow the steps below and refer to Figure 4-12 and 4-13. 1. Wipe the grease off of the bottom of the heat sink and top of the CPU. 2. Apply new grease on the CPU using a special syringe as shown in the following figure.
4.10 CPU fan assembly 4 Replacement Procedures 3. Connect the fan cable to the connector CN8771 on the system board. 4. Set the CPU fan assembly to the slot and secure it with the following screws . • M2 × 6C S-THIN HEAD × 2 CAUTION: Arrange the fan cable within the area indicated with the thick line in the figure below.
4 Replacement Procedures 4.11 RTC battery 4.11 RTC battery Removing the RTC battery To remove the RTC battery, follow the steps below and refer to Figure 4-14. 1. Disconnect the RTC battery cable from the connector CN9300 on the system board. 2. Remove the RTC battery holder fixed to the base cover with the double-sided tape .
4.11 RTC battery 4 Replacement Procedures Installing the RTC battery To install the RTC battery, follow the steps below and refer to Figure 4-14. 1. Set the RTC battery to the RTC battery holder and close of the RTC battery holder while adhering the cover portion with the double-sided tape.
4 Replacement Procedures 4.12 DC-IN jack 4.12 DC-IN jack Removing the DC-IN jack To remove the DC-IN jack, follow the steps below and refer to Figure 4-15. 1. Disconnect the DC-IN jack cable from the connector CN8800 on the system board and remove the DC-IN jack from the slot.
4.13 Bluetooth module 4 Replacement Procedures 4.13 Bluetooth module Removing the Bluetooth module To remove the Bluetooth module, follow the steps below and refer to Figure 4-16. *The Bluetooth module is not mounted in som e models. 1. Disconnect the USB cable carefully from the connector CN9610 on the USB board.
4 Replacement Procedures 4.13 Bluetooth module 4-30 [CONFIDENTIAL] PORTÉG É R500 Maintenance Manual (960-634) Installing the Bluetooth module To install the Bluetooth module, follow the steps below and refer to Figure 4-16. 1. Set the Bluetooth module to the slot and secure it with the following screw .
4.14 HDD/SSD 4 Replacement Procedures 4 Replaceme nt Procedur es 4.14 HDD/SSD CAUTION : Take care not to press on the top or bottom of the HDD. Pressure may cause data loss or damage to the device. There is a possibility that the black shield layer of the 1.
4 Replacement Procedures 4.14 HDD/SSD 4.14.1 2.5” HDD Removing the 2.5” HDD To remove the 2.5”HDD, follow the steps below and refer to Figure 4-17. 1. Lift up the 2.5” HDD in the direction of the arrow in the figure below. 2. Disconnect the 2.
4.14 HDD/SSD 4 Replacement Procedures 4.14.2 1.8” HDD Removing the 1.8” HDD To remove the 1.8” HDD, follow the steps below and refer to Figure 4-18. 1. Turn over the 1.8” HDD in the direction of the arrow in the figure below and remove four cushions from the 1.
4 Replacement Procedures 4.14 HDD/SSD 4-34 [CONFIDENTIAL] PORTÉG É R500 Maintenance Manual (960-634) Installing the 1.8” HDD To install the 1.8” HDD, follow the steps below and refer to Figure 4-18. 1. Set four cushions to the 1.8” HDD. 2. Turn over the 1.
4.14 HDD/SSD 4 Replacement Procedures 4.14.3 SSD Removing the SSD To remove the SSD, follow the steps below and refer to Figure 4-19. 1. Remove the following screws and SSD . (SSD cable is connected on the back of the SSD) • M1.4 × 3C S-THIN HEAD × 3 2.
4 Replacement Procedures 4.14 HDD/SSD 4-36 [CONFIDENTIAL] PORTÉG É R500 Maintenance Manual (960-634) Installing the SSD To install the SSD, follow the steps below and refer to Figure 4-19. 1. Connect the SSD cable to the connector on the SSD. 2. Set the SSD into the slot and secure it with the following screws .
4.15 Sound board/Internal microphone 4 Replacement Procedures 4.15 Sound board/Internal microphone Removing the Sound board/Internal microphone To remove the sound board/internal microphone, follow the steps below and refer to Figure 4-20 and Figure 4-21.
4 Replacement Procedures 4.15 Sound board/Internal microphone 3. Disconnect the microphone cable from the connector CN6050 on the sound board and remove the internal microphone from the sound board.
4.16 ODD/SD board 4 Replacement Procedures 4.16 ODD/SD board Removing the ODD/SD board To remove the ODD/SD board, follow the steps below and refer to Figure 4-22 to 4-24. 1. Disconnect the FP cable carefully from the connector CN9800 on the system board.
4 Replacement Procedures 4.16 ODD/SD board 5. Disconnect the SD cable and ODD cable form the connectors CN9710 and CN1820 on the SD board. SD cable ODD cable SD board CN1820 CN9710 Figure 4-23 Removing the ODD/SD board (2) 6. Remove the following screws and two metal plates from the ODD.
4.16 ODD/SD board 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-41 Installing the ODD/SD board To install the ODD/SD board, follow the steps below and refer to Figure 4-22 to 4-24. 1. Set two metal plates to the ODD and secure them with the following screws .
4 Replacement Procedures 4.17 USB board/Switch unit 4.17 USB board/Switch unit Removing the USB board/Switch unit To remove the USB board/switch unit, follow the steps below and refer to Figure 4-25 and 4- 26. 1. Open the insulator and peel off the glass tape fixing the LAN cable.
4.17 USB board/Switch unit 4 Replacement Procedures 5. Remove the switch unit adhered with the double-sided tape. Switch unit Figure 4-26 Removing the USB board/switch unit (2) PORTÉGÉ R500 Maintena.
4 Replacement Procedures 4.17 USB board/Switch unit Installing the USB board/switch unit To install the USB board/switch unit, follow the steps below and refer to Figure 4-25 and 4- 26. 1. Set the switch unit while adhering the double-sided tape. 2. Insert the USB board and secure it with the following screw .
4.18 System board 4 Replacement Procedures 4.18 System board Removing the System board To remove the system board, follow the steps below and refer to Figure 4-27 and 4-28. 1. Remove the following screws securing the system board. • M2 × 4C S-THIN HEAD × 1 • M3 × 5 C B I N D × 2 2.
4 Replacement Procedures 4.18 System board 4. Disconnect the HDD cable (or SSD cable ), USB cable , LAN cable , sound cable and BT cable from the connectors CN1800 , CN9600 , CN4100 , CN9500 and CN4400 on the system board.
4.18 System board 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-47 Installing the System board To install the system board, follow the steps below and refer to Figure 4-27 and 4-28.
4 Replacement Procedures 4.19 Speaker 4.19 Speaker Removing the Speaker To remove the speaker, follow the steps below and refer to Figure 4-29. 1. Peel off the polyimide tape . CAUTION : Do not reuse the removed polyimide tape. 2. Take out the speaker from the slot.
4.19 Speaker 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-49 Installing the Speaker To install the speaker, follow the steps below and refer to Figure 4-29. 1. Set the speaker to the slot. 2. Open four insulators and arrange the speaker cable into the slot.
4 Replacement Procedures 4.20 Display portion 4.20 Display portion Removing the Display portion To remove the display portion, follow the steps below and refer to Figure 4-30 to 4-32. 1. Open the display 90 degrees and put the computer on the stand. 2.
4.20 Display portion 4 Replacement Procedures 5. Push the hook outside and remove the application button holder . 6. Disconnect the sensor cable from the connector on the sensor board.
4 Replacement Procedures 4.20 Display portion To install the display portion, follow the steps below and refer to Figure 4-30 to 4-32. 1. Set the power switch holder to the slot. 2. Set the sensor board to the application button holder and connect the sensor cable to the connector on the sensor board.
4.20 Display portion 4 Replacement Procedures 5. Secure the hinge portion with the following screws . • M2.5 × 4C S-THIN HEAD × 2 6. Pass the wireless LAN antenna cables through the insulator. CAUTION : Arrange the wireless LAN antenna cable of the lower left portion as shown in the figure below.
4 Replacement Procedures 4.21 Touch pad/Fingerprint sensor board 4.21 Touch pad/Fingerprint sensor board Removing the Touch pad/Fingerprint sensor board To remove the touch pad/fingerprint sensor boa rd, follow the steps below and refer to Figure 4-33 and 4-34.
4.21 Touch pad/Fingerprint sensor board 4 Replacement Procedures 5. Peel off the TP cable adhered with the double-sided tape and remove the tip point of the cable (connector terminal side) from the hole. 6. Remove the following screw securing the fingerprint sensor board.
4 Replacement Procedures 4.21 Touch pad/Fingerprint sensor board Installing the Touch pad/Fingerprint sensor board To install the touch pad/fingerprint sensor boa rd, follow the steps below and refer to Figure 4-33 and 4-34. 1. Wipe off the double-sided tape on the middle fram e and touch pad button and stick a new double-sided tape on them.
4.22 Keyboard 4 Replacement Procedures 4.22 Keyboard Removing the Keyboard To remove the keyboard, follow the steps below and refer to Figure 4-35. 1. Peel off the keyboard adhered to the insulator.
4 Replacement Procedures 4.22 Keyboard 4-58 [CONFIDENTIAL] PORTÉG É R500 Maintenance Manual (960-634) Installing the Keyboard To install the keyboard, follow the steps below and refer to Figure 4-35. CAUTION: Do not reuse the removed keyboard and insulator.
4.23 LCD unit 4 Replacement Procedures 4.23 LCD unit Removing the LCD unit To remove the LCD unit, follow the steps below and refer to Figure 4-36 and 4-37. 1. Peel off three mask cushions and one mask seal from the LCD mask. 2. Remove the following screws and LCD mask .
4 Replacement Procedures 4.23 LCD unit 3. Remove the LCD unit from the LCD cover. 4. Disconnect the LCD cable from the connector on the LCD unit. LCD unit LCD cable Cushion LCD cover LCD cover Figure .
4.23 LCD unit 4 Replacement Procedures Installing the LCD unit To install the LCD unit, follow the steps below and refer to Figure 4-36 and 4-37. CAUTION : When installing a new LCD cable, stick a new cushion to the LCD cable. 1. Connect the LCD cable to the connector on the LCD unit.
4 Replacement Procedures 4.24 Wireless LAN antenna/Bluetooth antenna 4.24 Wireless LAN antenna/Bluetooth antenna Removing the Wireless LAN antenna/Bluetooth antenna To remove the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-38.
4.24 Wireless LAN antenna/Bluetooth antenna 4 Replacement Procedures Installing the Wireless LAN antenna/Bluetooth antenna To install the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-38. 1. Stick the wireless LAN antennas and Bluetooth antenna on the LCD cover in place.
4 Replacement Procedures 4.25 Hinge 4.25 Hinge Removing the Hinge To remove the hinge, follow the steps below and refer to Figure 4-39. 1. Remove the following screws securing the hinges and plate. • M2 × 4C S-THIN HEAD × 2 2. Remove the hinges (right and left) and plate (right) from the LCD cover.
4.25 Hinge 4 Replacement Procedures PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-65 Installing the Hinge To install the hinge, follow the steps below and refer to Figure 4-39. 1. Set the hinges (right and left) and plate (right) to the LCD cover, and secure them with the following screws .
4 Replacement Procedures 4.25 Hinge 4-66 [CONFIDENTIAL] PORTÉG É R500 Maintenance Manual (960-634).
[CONFIDENTIAL] Appendices.
Appendices App-ii [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
Appendices PORTEGE R500 Maintenance Manual ( 960-634) [ CONFIDENTIAL] App-iii Appendix Content s Appendix A Handling the LCD Module ........................................................................... A-1 Appendix B Board Layout ...............
Appendices App-iv [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.13 CN5601 LCD interface connector (34-pin) ........................................................ C-13 C.14 CN8771 F AN interface connector (4-pin) ........................
Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] App-v Antenna board (FMUA T*) C.38 CN2671 ANT interface connector (3-pin) .......................................................... C-28 C.39 CN2672 3G interface connector (3-pin) ..
Appendices App-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Figures Figure B-1 System board ( FMUSY* ) layout (front) ...................................................... B-1 Figure B-2 System board ( FMUSY* ) layout (back) ..........
Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] App-vii System board T able C-1 SO-DIMM connector (200-pin) ....................................................................... C-1 T able C-2 HDD interface connector (50-pin) ...
Appendices App-viii [CONFIDENTIAL] PORTEG E R500 Maintenance Manual (960-634) T able C-29 Ext-Microphone interface connector (6-pin) ................................................. C-22 T able C-30 Headphone interface connector (6-pin) .............
Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] App-ix T able D-6 No.124 key scan code ....................................................................................... D-7 T able D-7 No.126 key scan code ....................
Appendices App-x [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
Appendix A Handling the LCD Module Appendices Appendix A P Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assem bly or disassembly. Observe the following precautions when handling the LCD module: 1.
Appendices Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again. If the surface is very dirty, we recommend a CRT cleaning agent.
Appendix A Handling the LCD Module Appendices 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks. 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge.
Appendices Appendix A Handling the LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage.
Appendix A Handling the LCD Module Appendices 9. Do not disassemble the LCD module. Disassem bly can cause malfunctions. 10. If you transport the module, do not use packing m aterial that contains epoxy resin (amine) or silicon glue (alcohol or oxime).
Appendices Appendix A Handling the LCD Module A-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
Appendix B Boar d Layout Appendices Appendix B Board Layout B.1 System board (FMUSY*) Front View Figure B-1 System board(FMUSY*) layout (front) PORTEGE R500 Maintenance Manual (960-634) B-1.
Appendices Appendix B Boar d Layout B-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table B-1 System board(F MU SY*) connectors (front) Number Name CN1800 HDD I/F connector CN4100 LAN I/F.
Appendix B Boar d Layout Appendices B.2 System board (FMUSY*) Back View Figure B-2 System board(F TU SY*) layout (back) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] B-3.
Appendices Appendix B Boar d Layout B-4 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table B-2 System board (F MU SY*) connectors and ICs (back) Number Name CN1460 Memory connector CN21 10.
Appendix B Boar d Layout Appendices B.3 Finger Sensor board (FMUFS*) View (front) (back) Figure B-3 Finger Sensor boar d (FMUFS*) layout (front/back) Table B-3 Finger Sensor board (F MUFS *) connector.
Appendices Appendix B Boar d Layout B.4 SW board (FMUSW*) View (front) (back) Figure B- 4 SW board F MUSW *) layout (front/back) Table B- 4 SW board (F MUSW *) connector (back) Number Name CN9630 FMUU.
Appendix B Boar d Layout Appendices B.5 Jack board (FMUJA*) View (front) (back) Figure B-5 Jack board (F MUJA *) layout (front/back) Table B-5 Jack board (F MUJA *)connector (front/back) Number Name C.
Appendices Appendix B Boar d Layout B.6 USB board (FMUUS*) View (front) (back) Figure B- 6 USB board (F MUUS *) layout (front/back) Table B- 6 USB board (F MUUS *) connector (back) Number Name CN4630 .
Appendix B Boar d Layout Appendices B.7 SATA HDD FPC (FMUSH*) View (front) (back) Figure B-7 SATA HDD FPC(F MUSH *) layout (front/back) Table B-7 SATA HDD FPC (F MUSH *) connector ( front/back ) Numbe.
Appendices Appendix B Boar d Layout B.8 PATA HDD FPC (FMUPH*) View (front) Figure B- 8 PATA HDD FPC(F MUPH *) layout (front) Table B- 8 PATA HDD FPC (F MUPH *) connector ( front ) Number Name CN1830 S.
Appendix B Boar d Layout Appendices B.9 Antenna board (FMUAT*) View (front) (back) Figure B- 9 Antenna board(F MUAT *) layout (front/back) Table B- 9 Antenna board (F MUAT *) connector ( back ) Number.
Appendices Appendix B Boar d Layout B.10 SD board (FMUSD*) View (front) (back) Figure B- 10 SD board(F MUSD *) layout (front) Table B- 10 SD board (F MUSD *) connector ( front ) Number Name CN1820 FMU.
Appendix B Boar d Layout Appendices B.11 ODD FPC (FMUOD*) View (front) (back) Figure B- 11 ODD FPC(F MUOD *) layout (front /back ) Table B- 11 ODD FPC (F MUOD *) connector ( front/back ) Number Name C.
Appendices Appendix B Boar d Layout B.12 SD board interface FPC (FMUSS*) View (front) Figure B- 12 SD board interface FPC(F MUSS *) layout (front) Table B- 12 SD board interface FPC FPC (F MUSS *) con.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] C- 1 Appendix C Pin Assignments System board (FMUSY ＊ ) C.1 CN1460 SO-DIMM connector (200-pin) Table C-1 SO-DIMM connector (200-pin) (1/3) Pin No. Signal Name Pin No.
Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table C-1 SO-DIMM connector (200-pin) (2/3) Pin No. Signal Name Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-3 Table C-1 SO-DIMM connector (200-pin) (3/3) Pin No.
Appendices Appendix C Pin Assignments C-4 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.2 CN1800 HDD interface connector (50-pin) Table C-2 HDD interface connector (50-pin) Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-5 C.3 CN2110 PC Card interface connector (80-pin) Table C-3 PC Card interface connector (80-pin)(1/2) Pin No.
Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table C-3 PC Card interface connector (80-pin)(2/2) Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-7 C.4 CN2150 Docking interface connector (64-pin) Table C-4 Docking interface connector (64-pin) Pin No.
Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.5 CN2600 Mini PCI Express interface connector (52-pin) Table C-5 Mini PCI Express interface connector (52-pin) Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-9 C.6 CN2630 FMU3G* board interface connector (35-pin) Table C-6 FMU3G* board interface connector (35-pin) Pin No.
Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.7 CN3230 Keyboard interface connector (30-pin) Table C-7 keyboard interface connector (30-pin) Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-11 C.9 CN4200 1394 interface connector (4-pin) Table C-9 1394 interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name 1 ZTPB0-P3N 2 ZTPB0-P3P 3 ZTPA0-P3N 4 ZTPA0-P3P 1T GND 2T GND 3T GND 4T GND C.
Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.11 CN4610 USB (PORT4) interface connector (4-pin) Table C-11 USB (PORT4) interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name 1 USB1PS-E5V２ 2 ZUSBP4-E3N 3 ZUSBP4-E3P 4 GND 1T GND 2T GND 3T GND C.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-13 C.13 CN5601 LCD interface connector (34-pin) Table C-13 LCD interface connector (34-pin) Pin No.
Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.14 CN8771 FAN interface connector (4-pin) Table C-14 FAN interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name 1 FANPON-P5N 2 FANG-P3P 3 GND 4 (IC8773-4) C.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-15 C.18 CN9500 FMUJA* board interface connector (36-pin) Table C-18 FMUJA* board interface connector (36-pin) Pin No.
Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.19 CN9600 FMUUS* board interface connector (20-pin) Table C-19 FMUUS* board interface connector (20-pin) Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-17 C.21 CN9800 FMUFS* board interface connector (6-pin) Table C-21 FMUFS* board interface connector (6-pin) Pin No. Signal Name Pin No. Signal Name 1 GND 2 ZUSBFS-E3P 3 ZUSBFS-E3N 4 GND 5 FGSPON-S3N 6 E3V 1T GND 2T GND C.
Appendices Appendix C Pin Assignments C-18 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Finger Sensor board (FMUFS*) C.23 CN9810 System board interface connector (6-pin) Table C-23 System board interface connector (6-pin) Pin No. Signal Name Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-19 SW board (FMUSW*) C.24 CN9630 FMUUS* board interface connector (3-pin) Table C-24 FMUUS* board interface connector (3-pin) Pin No. Signal Name Pin No.
Appendices Appendix C Pin Assignments C-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) JACK board (FMUJA*) C.25 CN4620 USB (PORT6) interface connector (4-pin) Table C-24 FMUUS* board interface connector (4-pin) Pin No. Signal Name Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-21 C.28 CN9510 System board interface connector (36-pin) Table C-28 System board interface connector (36-pin) Pin No.
Appendices Appendix C Pin Assignments C-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.29 J6050 Ext-Microphone interface connector (6-pin) Table C-29 Ext-Microphone interface connector (6-pin) Pin No. Signal Name Pin No. Signal Name 1 A-GND 2 EMICIN-PXP 3 EMICB-P2V 4 A-GND 5 DETCTA-P4N 6 EMICB-P2V C.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-23 USB board (FMUUS*) C.31 CN4630 USB (PORT0) interface connector (4-pin) Table C-31 FMUUS* board interface connector (4-pin) Pin No. Signal Name Pin No.
Appendices Appendix C Pin Assignments C-24 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) SATA HDD FPC (FMUSH*) C.34 CN1810 System board interface connector (50-pin) Table C-34 System board interface connector (50-pin) Pin No. Signal Name Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-25 C.35 CN1820 SATA HDD interface connector (10-pin) Table C-35 SATA HDD interface connector (10-pin) Pin No.
Appendices Appendix C Pin Assignments C-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) PATA HDD FPC (FMUPH*) C.36 CN1830 System board interface connector (50-pin) Table C-36 System board interface connector (50-pin) Pin No. Signal Name Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-27 C.37 CN1840 PATA HDD interface connector (40-pin) Table C-37 PATA HDD interface connector (40-pin) Pin No.
Appendices Appendix C Pin Assignments C-28 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Antenna board (FMUAT*) C.38 CN2671 ANT interface connector (3-pin) Table C-38 ANT interface connector (3-pin) Pin No. Signal Name Pin No. Signal Name 1 (FL2670-2) 2 GND 3 GND C.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-29 SD board (FMUSD*) C.41 CN1820 FMUOD* board interface connector (3-pin) Table C-41 FMUOD* board interface connector (3-pin) Pin No. Signal Name Pin No.
Appendices Appendix C Pin Assignments C-30 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.42 CN9710 FMUSS* board interface connector (30-pin) Table C-42 FMUSS* board interface connector (30-pin) Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-31 ODD FPC (FMUOD*) C.44 CN1810 ODD interface connector (50-pin) Table C-44 ODD interface connector (50-pin) Pin No.
Appendices Appendix C Pin Assignments C-32 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.45 CN1830 FMUSD* board interface connector (50-pin) Table C-45 FMUSD* board interface connector (12-pin) Pin No.
Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFID ENTIAL] C-33 SD board interface FPC (FMUSS*) C.46 CN9720 System board interface connector (30-pin) Table C-46 System board interface connector (30-pin) Pin No. Signal Name Pin No.
Appendices Appendix C Pin Assignments C-34 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) C.47 CN9730 FMUSD* board interface connector (30-pin) Table C-47 FMUSD* board interface connector (30-pin) Pin No.
Appendix D Keyboard Scan/Character Codes Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] D -1 Appendix D Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Cap No.
Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Cap No.
Appendix D Keyboard Scan/Character Codes Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] D -3 Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Cap No.
Appendices Appendix D Keyboard Scan/Character Codes D-4 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table D-1 Scan codes (set 1 and set 2) (4/4) Code set 1 Code set 2 Cap No.
Appendix D Keyboard Scan/Character Codes Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] D -5 Table D-2 Scan codes with left Shift key Code set 1 Code set 2 Cap No.
Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table D-3 Scan codes in Numlock mode Code set 1 Code set 2 Cap No.
Appendix D Keyboard Scan/Character Codes Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] D -7 Table D-5 Scan codes in overlay mode Code set 1 Code set 2 Cap No.
Appendices Appendix D Keyboard Scan/Character Codes D-8 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table D-7 No.126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Co m mo n * E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl* E0 46 E0 C6 E0 7E E0 F0 7E *: This key generates only make codes.
Appendix E Key Layout Appendices 4 Appendix E Key Layout E.1 United Kingdom (UK) Keyboard Figur e E-1 UK keyboard E.2 United States (US) Keyboard Figur e E-2 US keyboard PORTEGE R500 Maintenance Manua.
Appendices Appendix E Key Layout E.3 Thai Key board Figur e E-3 Thai keyboar d E.4 Canadian French Keyboard Figur e E-4 Canadian French keyboar d E-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (96.
Appendix F W iring diagrams Appendices 4 Appendix F Wiring diagrams F.1 RGB Monitor Loopback Connector Figur e F-1 RGB Monitor Loopback Connector F.2 LAN Loopback Connector Figur e F-2 LAN Loopback Co.
Appendices Appendix F W iring diagrams 4-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
Appendix G BIOS r ewrite procedur es Appendices 4 Appendix G BIOS rewrite procedures This Appendix explains how to rewrite th e system BIOS program when you update the system BIOS. Tools T o rewrite the BIOS, you need the following tool: BIOS/EC/KBC rewriting disk for the com puter that has renewed BIOS data.
Appendices Appendix G BIOS r ewrite procedur es G-2 [CONFIDE NTIAL] PORTEGE R500 Maintenance Manual ( 960-634).
Appendix H EC/KBC r ewrite procedur es Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] H -1 4 Appendix H EC/KBC rewrite procedures This Appendix explains how to rewrite th e EC/KBC system program when you update the EC/KBC system.
Appendices Appendix H EC/KBC r ewrite procedur es H-2 [CONFIDE NTIAL] PORTEGE R500 Maintenance Manual (960-634).
Appendix I Reliability Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] I-1 4 Appendix I Reliability The following table shows MTBF (Mean T ime Between Failures).
Appendices Appendix I Reliability I-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634).
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