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External P ortable My Passport ® Ultra ™ Portable Hard Drive User Manual My Passport Ultra User Manual.
ii WD Service and Support Should you encounter any problem, please give us a n o pp o rtu n it y t o a dd res s i t b ef o re re tur ni ng this product. Most technical sup port questions can be answered thr ough our know ledge base or email supp ort service at http ://su ppor t.
MY P ASSPORT UL TRA USER MANUAL T ABLE O F CONTENTS – iii T able of Contents WD Servic e and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing O nline Su pport . . . . . . . . .
MY P ASSPO R T UL TRA USER MANUAL T ABLE OF CONTENTS – iv Changing Yo ur Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Turning Off the Driv e Lock Fe ature. . . . . . . . . . . . . . .
MY P ASSPO R T UL TRA USER MANUAL TA B L E O F C O N T E N T S – v B Compliance and W arranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Regulato ry Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 1 About Y our WD Dr ive W elcome to y our My P assport ® Ult ra TM por table hard dri ve. This d rive offers high capacity in a sleek p ortable device.
MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 2 WD Secur ity TM software —Set password protection and hardware encryption for yo ur drive to help protect your files from unauthorized use or access.
MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 3 Operat ing Syste m Compatib ility Y our My Pass port Ultra dr ive and the WD Drive Utilities an d WD Sec urity software are compa tible wit.
MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 4 Power/Activity LE D The power/activity LED sho ws the drive’ s power state as follows: USB 3.0 Interfac e USB 3.0 supports data transfer rates up to 5 G b/s. USB 3.0 is backward compatible with USB 2.
MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 5 Connecting the Drive and Getting Started This cha pter provides instructions for conn ecting the drive and installing the WD Drive Utilities, W D Security , and W D SmartW are so ftware on your computer .
MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 6 Getti ng Sta rted with th e WD So ftware 1. D ouble-click the WD Apps Setup file that appears in the listing for the drive in your computer’ s file management util ity to display the WD Apps Setup Wizard: 2.
MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 7 6. W ait for the installation to complete: 7. When the installation comp letes, click Finish to exit the WD Apps Setup Wizard: 8.
MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 8 Figure 4. WD Drive Util ities Scre en Figure 5. W D Security Sc ree n.
MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 9 9. The W D SmartW are Pro software upgrade ex tends the backup function to non-W D drives, unsupported WD drives, a nd a remo te Dr opbox folder .
MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 10 e. C lic k OK to display the Select Backup D evices screen: Note: At this point, t he WD SmartWare Pro software is installed .
MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 11 • After configur ing your Dropbox acco unt for access by the WD SmartWar e Pro software, the Dropbox icon signifie s that the back up source device w ill be your remote Dr opbox folder : b.
MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 12 12. Click Next on the Select Backup Devices screen to displ ay the Select B ackup Plan screen: 13.
MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 13 14. On the initial Se lect Backup Frequency screen: a. Se le ct t he opti on for w hen you wan t to scan the back up s.
MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 14 Figure 7. Initial Backup Screens Initial File Backup Screen Initial Category Backup Screen Note : The initial Backup scr eens only app ear one tim e—whe n you instal l the WD SmartW are softwar e on your computer .
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 15 WD SmartW are Software Functional Ov erv iew This chapter provides a brief functional overview of the WD SmartW are software.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 16 Note: In a ddition to t he deta iled Help tab info rmation, eac h WD SmartW are displa y pr ovid es easy a ccess to ab br eviated online help to q uickl y guide you t hrough your back up, retrieve, a nd setting s tasks.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 17 Fi gur e 8. Hom e T ab Dis pl ay Backup Source Content Gauge Backup T arget Content Gauges Backup Source Device Sele.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 18 T able 1. Home T ab Functional Description Display Component Description Acti vation c ode r equir ed icon Not shown.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 19 Backup sou rce co n tent gau ge The conten t gauge f or the sel ected ba ckup sour ce device shows all of the fi les.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 20 Backup sou rce d evice selec tor When the c omputer opt ion is sel ected, li sts all of your comp uter’ s inte rnal hard driv es, har d drive part itio ns, and d ir ect-at tached drives that ar e available as a b ackup sour ce device.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 21 Backup tar get devi ce icon (conti nued) Right-cl ickin g a dir ect-attached dr ive icon disp lays a me nu with th e.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 22 Backup tar get device selec tor Not shown in Figur e 8 on page 17: The ba ckup tar get devi ce select or appe ars under the i con for ea ch support ed backup ta r get dev ice that has mor e than one drive parti tion or network shar e.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 23 Backup T ab D isplays The WD SmartW are software pr ovides one of two differ e nt Backup tab displays, depending on .
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 24 T able 2. Backup T ab Functional Description Display Component Description Advanc ed backup are a In cat egory mode, the initi al/defau lt conf igurati on of the WD S martWare softw are is to ba ck up al l categ orie s of you r files .
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 25 Ret rie ve T ab Disp lays Three WD SmartW ar e software Retri eve tab displays guide you thr ough the tasks for find.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 26 Fig ure 10 . Ret rieve T ab Displays T able 3. Retri eve T ab Functional Description Display Component Description B.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 27 Retr ieve destin ation option bu ttons Specify wher e you want t o copy the fil es r etrieve d fr om the select ed backu p tar get device: • T o the Original Place s copies th e retrieved files to the same locatio n th at they wer e bac ked u p fr om.
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 28 Setting s T ab Display See Figu re 11 and T able 4 f or a brief functional desc ription of the Settings tab di splay .
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 29 Help T ab Display The WD SmartW are Help tab display pr ovides quick access to Lear ning Center topics and li nks to online support services. See Figu re 12 and T able 5 f or a brief functional desc ription of the Help tab d isplay .
MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 30 Support l ink Uses your W eb br owser to connect to the WD Service & Su pport Home page at http://suppo rt.wdc.c om . WD Stor e link Uses your W eb browser t o connect to the WD online st or e at: http://store.
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 31 Backing Up Files This chapte r includ es the follow ing top ics: How the B ackup Function W or ks Backing Up F iles How th e Backup F unction .
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 32 • S electi ng the Dr opbox op tion displ ays the Dropbox icon to si gnify tha t the backup source devi ce will be a remote Dropbox folder : b.
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 33 b. Se le ct t he Hourly , Dai ly , o r Monthly optio n and use the check boxes and selection boxes to schedule y our backups: d. C lick OK to save your sched ule and close the Set Backup Frequency dialog .
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 34 b. C lick Ad vanced View to open the backup by cate gories selectio n box and veri fy that the check boxes for all six categories are selected: c. Select any cleared check boxes and then click Apply Change s to create a custom backup plan and refresh the content gauges.
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 35 b. C lick A dvanced View to open the backup by categories selection box: c. In the backup by categories selection box: • C lear the check boxes for the categories o f files that you w ant to exclude from the backup.
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 36 9. T o back up all of the files and folder s on the selected backup source device: a. V erify that the backup mode is file and that Ready to perform file bac kup appears at the upper -left cor ner of the Backup scr een.
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 37 10. T o back up selected file s or fold ers from selected backup source device: a. V erify that the backup mode is file and that Ready to perform file bac kup appears at the upper -left cor ner of the Backup scr een.
MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 38 11. During the backup: • A pr ogress bar and message indicate the amount of data that has been backed up.
MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 39 Retrieving Files This chapte r includ es the follow ing top ics: How the Retrieve Function W orks Retr ieving F iles How the Retri eve Fu n.
MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 40 • S electi ng the Dr opbox op tion displ ays the Dropbox icon to si gnify tha t the retrieve des tination will be a remote Dropbo x folder: b.
MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 41 4. On the S elect a d estinatio n for retrieved files dialo g: Created multip le back up volumes on the selec ted retrieve sour ce (bac ku .
MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 42 5. Click Next to dis play the Select content to retrieve ... dialog. 6. In the Retrieve So me Files se lection b ox, navigate through the folde r structure to find the files you want .
MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 43 • Select the Show deleted fil es check box to display backed up files that have been del ete d: • Select the Vie w icon to list i ndivid ual files . • T o find a fi le, type al l or part of the file name in the search box and press the Enter key to initi ate the search.
MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 44 Locking and Unlocking the Driv e This chapte r includ es the follow ing top ics: Passwor d Pr otecting the Drive Unlocking the.
MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 45 6. Select the Enabl e auto unlo ck for u ser: check bo x if you w ant the WD S ecurity software to remember your passw or d for the selected drive on this computer . 7. Read the war ning about the possibility of data loss if you forg et your password.
MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 46 Unlocking the Driv e with the WD S ecurity or WD Drive Utilities Software Whenever you shut down and restart your computer or .
MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 47 Unlocking the Driv e with the WD S martW are Software Whenever you shut down and restart your computer , or disconnect and rec.
MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 48 Unlocking the Driv e with the WD D rive Unlock Utility Whenever you connect your p asswor d-protected d riv e to a c ompu te r.
MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 49 Chan ging Y our Pass wor d 1. O pen the Change S ecurity dia log by click ing either: • The WD Security desktop shortcut ico.
MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 50 T ur ning O f f the D rive Lock Fe ature 1. O pen the Change S ecurity dia log by click ing either: • The WD Security deskto.
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 51 Managing a nd Custom izing the Drive This chapte r includ es the follow ing top ics: Using the WD Quick View Icon Openi.
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 52 Checkin g Drive St atus Y ou can see the drive capacity used and d riv e temperature status, and fi nd out if the drive.
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 53 Setting the Drive Sleep Time r The drive sleep timer tur ns off the power to yo ur drive after a certain period of inactivity to conserve power and minim ize long-term wear on the drive.
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 54 4. Click Registration to display the Registrati on dialog: 5. On the Registration dialog: a. T ype your first name in the Firs t nam e box. b. T ype your last name in the Last name box .
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 55 • Quick Drive T est Y our My Passport drive has a b uilt-in D a ta Li feguar d TM diagnostic util ity that tests the drive for error conditio ns. The qu ic k drive test checks the drive for major per f orma nce pr oblems .
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 56 Erasing the Drive Note: Erasi ng your dr ive also dele tes the WD softwar e and all of the su pport files, u tilit ies, an d user man ual file s. Y ou can downl oad thes e to r estor e your My Passport to i ts orig inal con figurat ion afte r erasing t he drive .
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 57 After the drive erase operati on completes, go to http://su p port. w dc.com and see Knowledge Base answer ID 7 for informa tio n about d ownloa ding and restoring t he WD softwar e and disk image o n your M y Passpor t drive.
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 58 3. The fifth invalid passwor d attempt displays the too many passwor d attempts dialog: 4. Click Eras e Drive to display a w arning about erasin g all of the data on the dr ive: 5.
MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 59 Restoring the WD Sof tware and Disk Image In a ddition to d eleting all of the da ta o n your My Pa sspor t drive, erasin g or reform atti ng the drive al so removes the WD software and a ll of the suppo rt files , utilities, online help and user manual files.
MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 60 Managing a nd Custom izing the Sof twar e This chapte r includ es the follow ing top ics: Specifying the Number of Ba c.
MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 61 3. On the So ftwa r e Set tin gs s cr een, cli ck Retrieve Fol der to display the Set Retrieve Folder di alog: 4. On the S et Retrieve Folder dialog : a. C lic k Br owse and use the browse function to identify the new r etrieve folder .
MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 62 3. Click Sel ect Acco unt to display the Dr opbox Login Req uired dialog: 4.
MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 63 Uninstalling the WD Softwa r e Use your o perating system’ s Add or Remove Programs functi on to uninstall the WD software fr om your computer . Uninstallin g on Windows XP 1.
MY P ASSPO R T UL TRA USER MANUAL USING THE DRIVE WI T H A MAC – 64 Using the Drive with a Mac The My Pas sport dr ive is fo rmatted as a sing le NTFS partition for comp atibility with updated Windows o perating s ystems.
MY P ASSPO R T UL TRA USER MANUAL T ROUBLE SHOOTI NG – 65 T r oubleshooting This chapte r includ es the follow ing top ics: Installing, Partit ioning, and Formatting the Drive Frequentl y Asked Ques.
MY P ASSPO R T UL TRA USER MANUAL T ROUBLE SHOOTI NG – 66 Q: Why is the data transfer rate slow? A: Y our system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a sy stem that does not support USB 3.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 67 Installing the SES Driver If yo u do no t inst all the WD so ftwa re, you should inst all the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardwar e popup wizard fr o m displaying every time you connect your My Pa ssport dr ive to your computer .
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 68 4. Select Inst all th e softw ar e automa tically and click Next : 5. When the installation comp letes, click Finish :.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 69 Installing t he Driver Manually If your computer is not connected to the Internet, install the driver manuall y: 1. O n the Found New Hardwar e Wizard s creen, select No, not this time to inh ibi t a connection attempt to Windows Update: 2.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 70 d. C lick Next : 5. When the installation comp letes, click Finish :.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 71 Installing on Windows V ista Computers After connecting t h e drive as shown in F igur e 3 on page 5, the Found New Har dware screen d isplays. Note: If Au toplay i s enabled, two additi onal scr eens might appear at the same time as the Foun d New Hard war e scree n.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 72 Installing t he Driver Manually If your computer is not connected to the Internet, install the driver manuall y: 1. O n th e Fo u nd Ne w H a rdw are w iz ard s cre en , c l ic k Locate and instal l driv er soft war e : 2.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 73 a. Doub le-clic k the M y Passpo rt driv e. b. Doub le-clic k the Ext ras folde r . c.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 74 Installing on Windows 7 and Win dows 8 Computers After connecting t he drive as shown in F igur e 3 on page 5 or , use the Windows Computer Management utility to install the SES driver: 1.
MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 75 3. Click Browse my com puter for d river softw are . 4. Brows e to Computer , double- click the M y Passport dr ive, double-cli ck the Extras folder , and se lect WD SES Devi ce Driver : 5.
MY P ASSPO R T UL TRA USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 76 Compliance and W arranty Inform ation This a ppendix includes the foll owing topics: Regulatory Co mpliance Envir onmental.
MY P ASSPO R T UL TRA USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 77 CE Compliance Fo r Europe Marking by the CE sy mbol indicates compliance of thi s system to the appli cable Council Directi ves of the European Union, including the EMC Dir e ctive (2004/108/EC) and the Low V oltage Directive (2006/95/EC).
MY P ASSPO R T UL TRA USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 78 Limited W arranty WD warrants that the Product, in the course of its normal use, will for the term defined below , be free from defects in materia l and workmanship and will conform to WD’ s specific ation therefor .
MY P ASSPORT UL TRA USER MANUAL INDEX – 7 9 Index A Acces s or ies , op tional 3 Activation c ode required icon 18 Advanced backup area, Backup tab dis- plays 23 , 24 Alerts, flashing ic on 52 B Bac.
MY P ASSPORT UL TRA USER MANUAL INDEX – 8 0 F FCC Cla ss B info rmation 76 File His tor y button 28 Flashing icon alerts 52 Free trial countdown i con 22 Full media scan 55 G GNU gen eral pub lic li.
MY P ASSPORT UL TRA USER MANUAL INDEX – 8 1 Set Security dialog 8 , 44 Select Backup F requency screen 12 , 32 Backup Pl an screen 12 Select Backup D evice scre en 10 Service 77 Set Backup Freq uenc.
Information furnished by WD is believed to be accurate and reli able; however , no responsibility is assumed by WD for i ts use nor for any infrin gement of patents or other rights of thir d parties which may result from it s use. No license is granted by implication or otherwise under any pate nt or patent rights of WD.
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