Gebruiksaanwijzing /service van het product WLAN 11g van de fabrikant X-Micro Tech.
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WL AN 1 1g Br oadb and Rou ter User Ma n ual.
2 Thi s pro d uct is in compl ianc e with the essentia l requirements and o ther relev ant provisions o f the R&T TE directiv e 1999/5/EC. Produc t N am e: X- Mic r o WLAN 11 g Broa dband Rout e r Mode l Nam e : XWL- 11GRI X MAX. OUT P OWER COUN TR Y CH A N NE LS I N D O OR OUT DO OR Spa in 2400- 24 83.
3 FCC INFORMA TION FC C Ra d iat io n Exp o su re S t at em ent This equ ipm e nt compli e s wi t h F CC radiation e xposure limit s s et forth for an uncont r o l led env i ron m e nt. This e quipm en t should be i nstalled and operated with mi n im u m distanc e 20cm between the radi a tor & y o ur bo dy .
4 Copy r ight Copyrig ht 20 04 b y X- Mi c ro Tec hn o log y C orp. , All rig h t s res er v ed. No part of this pu b licat io n m ay be repr oduce d, tr an s mit ted, tr ansc ribed, s tor ed in a re .
5 Conte nt s 1. OV ERVI EW . ... ..... ..... ... ...... .. ...... .. ...... ..... ... ..... ... ..... ... .. ...... .. ...... .. ...... ... ........ ..... .. 6 1.1 Pr odu c t Feat ur e ..... ..... ...... ..... ..... ...... ..... ..... ...... ..... ...
6 1. OVE R VI EW 1. 1 Produc t F eature Com pliance w ith IEEE 802 .11g a nd 802.1 1b s tandards Hi g hly e ffic i e n t des ign m ec hani sm to prov ide unbe atab l e p erf ormanc e Strong net work s ecurity with W EP and 802.1X e ncrypt io n Achiev ing data rat e u p to 54Mbp s for 802.
7 2. In stall in g Y o u r Rou t er In this chapter , you’ll lear n how to connect your rout e r . 2.1 I n st allation I n st ruct ion s T o C o nn ect t he Ro ut er : 2.1.1 . Mak e s ure all eq uipm ents ar e t ur ned of f, inc lu d ing the ro uter, Des k t op or Lapt op PC s , the c able a n d D S L m odem, and s o o n.
8 3. P re p ar ing Y o ur N e t w ork In this c hapter, yo u’ ll l ea rn what to do befo r e conf i g uring your ne t wo r k . Befor e configur i ng your r outer, yo u need set up the comp uter s in your netw o r k f o r TCP/I P netw o r ki ng and collect r el evan t ISP info rm ation if necess ary.
9 FIGU R E 3- 1 : Local Ar ea C onne c t ion Stat us dialo g box 3.2. 3. Cli c k Properties. The Loca l Are a Conne c t io n P r opert ies dial og box a p p ear s , seen in FIGURE 3-2: FIGU RE 3-2 : Lo cal Ar ea Co nnecti on Propert ies dial og bo x .
10 FIGU RE 3- 3 : I n te r net Pr otocol ( TCP/IP) Propert ies dial og box 3.2. 5. Cli c k Obtain an IP address au tomatically and Ob tai n DNS ser ver address au tomatical ly . 3.2. 6. Cli c k OK. Y ou nee d res t a rt your c omputer no w or at a later time.
11 4. B a s ic Fu nc tio n s In thi s chapt e r , you w ill le a rn how to u se basi c fun cti o n s th a t t h e Com pany AP R out er prov i d es , inc luding Setup, G loba l Addr es s , W ireless T o ol s , Status, DHCP, Log and Printer.
12 4.1. 3. Type admi n in the U s er Na me b o x . 4.1.4. T ype the pas s w ord i n the box. 4.1. 5. Option al. To l og on t o the Admin istra t i on Too l once for all , selec t t h e check b o x of Save this pas sw ord in your p assword lis t. 4.1. 6.
13 4.2 Setup T h e Set up pag e a llows yo u to ed it t he bas i c c on f igu ratio n param et ers for your ro uter, suc h as Hos t Name , Domain Name , LAN IP Add r ess , WAN IP Address , PPPoE Login , UPNP , a n d so on . In mo s t cas es, the default s etti ngs will be Ok ay for you.
14 4.2. 1.2. Ty pe the Ho st Name, S ystem Name o r Account Name in the Host Na m e b o x if your IS P requires. 4.2. 1. 3. Type the Domain Name of y our I SP in the box if yo ur I SP req uir es, s uch as xy z .isp.com . 4.2.1.4. Optiona l. Revie w the f irmware v ers ion num ber and da te info rmation that y o u are currently using .
15 4.2. 1.11. Optional. If yo u s elect Specify an IP A ddress, type the W AN IP Address, Subnet Mask, I S P Gate wa y Address and DNS in th e box es, seen i n FIGURE 4-3. You can coll ect such inf o rmati on fr om your I SP. FI GUR E 4 - 3: WAN IP Address - Specify an I P Add r ess 4.
16 4.2 . 2. To Set PPP oE Log in Pa ramet ers: 4.2. 2.1. Cl i c k En a ble nex t to PPPo E L o gin. FI GUR E 4- 4: Set P PPoE L ogi n Par a met ers 4.2. 2. 2. Type t he Use r Name and Pa ssword pr ov ided by y our I SP. 4.2. 2.3. For connection types, y ou c an s elect either Co n nect on Dem an d or C onne c t Ma nu ally.
17 4.3 G lobal Address On th e G loba l Ad dres s pag e, you c an s et up NA T ( Net work Add res s Tran slat ion) to prov i de inter nal-to- exter nal IP addre ss ma ppings . Hav e y ou enabl ed DM Z on the DHCP p age ? Depending on whether DMZ is enabled, you may fo llow dif ferent proc e dural s teps.
18 4.3. 1. 2. Review the f i rs t l ine in t h e above fi g ure. I t show s the defa ult WAN I P ad dr ess whi ch is s pe ci fied on the Set up pag e .
19 4.3. 2. 2. Review the f i rs t l ine in t h e above fi g ure. I t show s the defa ult WAN I P ad dr ess whi ch is s pe ci fied on the Set up pag e .
20 4.4. Wireless Us ing W i r eles s , y ou c an c onfigu re y o ur router f or wire less acc ess. T here ar e t hree p arts on t he W ire less page: R ad io S et t i ng s : A ll o ws yo u t o c o nf .
21 FIGURE 4-7: Wireless – Radio Set ting s Pag e 4.4. 1. 2. Click Enable next t o W i r eless. 4.4.1.3. Optiona l. Revie w the f irmware v ers ion num ber and da te info rmation that y o u are currently using .
22 It is ca se -se nsi ti ve an d can not exc ee d 32 char act e rs. Channel Sel ect s one I EEE 802.1 1G cha nn el f or wir e le ss L A N t r an sm is s i o n s fr om th e drop-do wn list. Speci fi es th e b a n d w id th whi c h t h e wi rele s s radio o p er at es.
23 FIGUR E 4- 8: De fa ul t V a l ues for Radi o Setti n gs 4.4. 1. 6. Option al. If yo u h a ve en ab led Distributio n S ystem, type the physica l addresses of distributed client P Cs in a wi r eless networ k i n th e Peer AP MAC Address 1-8 b oxe s, s e en in FIGU RE 4- 9: FI GUR E 4- 9: P eer A P M AC Addresses for Distri b u tion Sys t em s 4.
24 FIGURE 4 - 10: Wireless – S e curity Se t ti ngs P age 4.4. 2.2. S elect o ne of Op en System , Sh ared Key and Both fro m the Aut h enti ca t ion Type drop- d o wn list.
25 4.4. 2. 3. Next to En h an ced Secur ity, select e ither E n able or Disabl e. If y ou c hoose to enable th e enh an ced s ecu r ity feature, go to Step 6. 4.4. 2. 4. Option al. If yo u h a ve en ab le d Enhanced Security, you can choose to hid e your SSID ( Ser v ice Se t I den tifi er) i n Beac on frame.
26 4.4. 3.3. If y o u want to generate W EP Keys automati c ally, do the following act ion: 4. 4. 3. 3.1 . Sel e ct Au tom ati c ne xt to W EP K ey Typ e . 4. 4. 3. 3.2 . Type a s t ri n g of any wor d s i n the Pass phras e box, and c l i c k Generate.
27 4.4. 3. 5. Se lect t h e defau l t encryption key fr om the Defau lt TX Key drop-d own li st, such as Key 1 . 4.4. 3.6. When you h av e completed editing all the settings, click Appl y, or cl ick Cancel t o u n do your ch ang e s. 4.4. 4. T o Set W ire le ss Acc e ss Contr o l: 4.
28 F IGURE 4-13: Wire less – Stat us P a g e 4.4. 5.2. To see t he wireless device s of w hich t he AP (Access Point) is aw are, clic k Display As sociation Tabl e . 4.4. 5. 3. Option al. You can click Refresh to se e the most current data . 4.4. 6.
29 4.5 Tool s On th e T ools pag e, you c an : Ch a n ge th e Admini strative P ass wor d for You r Ro u ter Res tore the Fac to ry Defa ult Conf igurat io n Res et Gatew ay Upg rade the F irmwar e 4. 5.1. To Chan ge th e A dmin ist rat ive Pas s wo rd fo r Yo ur Rou t er: 4.
30 4.5.1.2. Typ e the Ol d Pass wor d in the box. The def ault pas s word is 1234 . 4.5. 1. 3. T ype a Ne w Pa ss word in the box. 4.5. 1.4. Ty pe t he new p a ss w or d in th e Confir m Pa s s w or d box. 4.5. 2. T o Re sto re th e Fac tor y Defau lt Conf ig urat io n: 4.
31 T o bac kup the co n f igurat io n dat a, under t he D O S wi n do w, use t he fol l o win g co mm and: tftp –i ga tewa y_Ip_ad dre ss GET filename T o r est ore the conf igurat io n da ta, u nde.
32 FIGU RE 4- 15: FIGURE 4-15: Ch oose Fil e Dialog Box for U p gr ading Fi rm wa re 4.5. 5.3. Lo c ate the fir mware yo u have downloaded and cli ck Open . 4.5. 5.4. Th e Choose file dialog box clo se s. 4.5. 5. 5. Click Upgrade No w . The firm w are of the device w il l be upgra ded.
33 4.6 Stat u s On the Stat us pag e, you ca n v i e w the m ost curr e nt inform a tion abo ut y o ur Ro uter whic h will be c onti nuo us ly refr es hed per 10 sec onds , such as Host Na me , Domain , P PPoE Log in , LAN/WAN and DDNS Stat us .
34 FIGURE 4- 17: Stat us Pag e with PPPo E Logi n Disa bl ed Stat u s D etail: Par am et er De scr ip tio n Ho st Nam e Show s t h e nam e of the d evi ce.
35 Disc o nn ec ted . LAN S ho ws t h e cu r r en t I P A ddr es s an d Sub net Ma s k of the device, as seen by users in y our intern al networ k. WAN Shows the I P Address , Subnet M ask , De fault Ga t e way , and D NS of t he router, as seen b y e xt er na l u s er s on t h e I nt er ne t .
36 4.7 DH C P On th e DHCP pag e, y ou can s et yo u r NAT /Fi r ewa ll Gateway as a DHCP (Dynamic Hos t Con f i g ur at i o n Protoc ol ) s erver , an d DHCP ser vers w il l au to mat i ca lly assi gn IP add resse s to all t h e cl ien t P Cs i n y o ur net work.
37 FIGURE 4-18: DHCP P age 4.7. 1.4. Cl i c k En a ble nex t to DHCP Ser v er. 4.7. 1. 5. Type a I P Pool S t a rting Ad d ress to des ignate the first IP addres s that ca n be as signed to a PC i n your networ k. 4.7. 1. 6. Type a I P Pool Ending Address to d esignate the las t I P addres s that ca n be as signed to a PC i n your networ k.
38 4.8 Log On the Log pag e, y o u c an s e t up Acc ess Log and view log files th a t rec ord the ac c ess ac tivity of LA N a nd W AN client PCs , incl udi ng Sess ion Event Log , Bloc k Event Log , Intr usion Ev e nt Log and Wireles s Ev ent Lo g .
39 The Sessio n Event Log Table appea r s, inc ludin g ea ch sessi on event entry infor mation like Record Nam e , Transp ort type , So urce IP a nd so on, s een in F I GURE 4-21: FIGU R E 4- 21: Sessio n Ev e nt Log Ta ble 4.8. 2. 2. Optio nal. Clic k Ref r esh to obtain the most curr ent data.
40 4.8.4.1. Cli ck I ntrusion E ven t Log o n the Log pa ge. The Intrusion Event Log Table appears, inc l udi ng each i nt r us io n e ven t en tr y’ s Recor d Name and I n t r usi on Ty p e , see n in FI GUR E 4-23: FIGU R E 4-23: I nt rusion E vent Log Ta b l e 4.
41 4.9 Stat ist i cs On the Stat istics page, you c an vie w the s tat is tics in form atio n of LAN, WAN an d A P ( A cces s Po i n t) Radi o po r ts, in c l u din g St atus , Max .Mb/s , IP Add r an d MAC A ddr , Rec eiv e dat a an d Trans m it data .
42 4.9. 1. 3. AP Rad io: L is t s out the data o n the Access Poin t’ s rad io. No te : Y ou c a n al so c l ic k R e f r es h in an y p ar t ab o v e t o ob t ai n th e m os t cu r r e n t dat a .
43 5. Adva nce d Fun c tion In this chapt er, you w il l learn how to use the a dvance d admini str ati ve fu nctions th at th e Comp a ny AP Router pr ovides, includi ng Vir tual Se rve r, Fi lte r s, IP/URL Block, Spe cial Apps, DM Z Host, MAC Cl o ne, Dynamic DNS, P r ox y DNS and SNM P.
44 5.2 Virtual Ser vers I n s o m e s it ua t i o ns , yo u m ig ht w a nt us e r s on t h e I nt e r n et t o b e a b le to ac cess ser ver s on y our LA N , su ch as an F TP S e rver, Te l net Serv er o r W eb Se r ve r. Such rem ote s erv ices ar e accomp l i she d b y cr eati n g Vi rtual Ser ver .
45 FIGURE 5-3: V irtual Serv er s Pag e 5.2. 1. 2. If you h a ve enabled D MZ a n d y our Gatew ay is n ot con figured to retrieve an IP address automatically, sel ect e ither of the f ollo wing o ptions f rom t he Cho os e I nterf ace dr op- dow n lis t: (1) Exte rnal – Interna l : To set up V irtual Se r ve r in you r LAN network.
46 . 5.2. 1.5. Se le c t one o f TC P , UDP an d Bot h f r om the Prot o col dr op -d own li s t . 5.2. 1.6. Ty p e a l oc al IP add ress of th e se rv e r PC o n the LAN in the Pr ivate I P Addres s b ox. 5.2. 1.7. When you h av e completed editing all the settings, click Appl y, or cl ick Cancel t o u n do your ch ang e s.
47 5.3 Fi lters On the F ilters pag e, y o u c an set up f ilters that c a n selec tively a llo w traff i c to pass in a nd o ut o f y o ur net work . Th e Com pa ny AP Ro uter com es with 9 fac tor y def a ult filte rs f or you.
48 FI GURE 5-5: F ilters Pag e 5.3. 1. 2. Select an option from the Filtering Pa ge dro p -down li st : 1~12 , 13~24 , 25~36 . 5.3. 1. 3. If you select Por t Fi lter ing from the Filtering La yer drop-do wn list, do the f ollowi ng act ion: 5.3.1 .3.1 .
49 5.3. 1. 5. Option al. Selec t Enable o r Disable f or th e following additi onal fi lt e rin g op t ions : Par am et er De scr ip tio n NAT A l l ows yo u to s et up NA T (N et wo r k A ccess Tra nslati on). Fi rew all A llows you to protect y our net wor k w ith a fi rewall .
50 5.3. 2. To De let e Filt ers: Yo u ca n dele te any exi st in g Po rt Fil te rin g or Raw IP fil er , bu t ma k e sure t hat yo u a re de let ing an unw a nted on e, oth erwis e delet i ng t h e filters a ss o c i at ed w ith V irtual Serv ers or Special Ap p li ca ti ons may ca use to s ervic e s to c ollaps e do wn.
51 5.4 IP/URL Block On the IP/ URL Bloc k page, you can creat e fi lters that c an se lec tive ly bloc k us ers fr om sp ecific IP ad dres s e s and dom ain nam es to pas s in and out of yo ur net work.
52 5.4. 1. 3. In Line 1 – Line 6 , typ e the same I P ad dr ess es i n bo th IP Block Startin g Address and I P Bloc k E ndi ng Addre ss boxes respec t ivel y. 5.4. 1.4. Optio nal. You ca n click Clear All to conveni e ntly de lete all the exi sting IP addresses and then do S tep 2.
53 FIGURE 5-7: URL Blo ck P age 5.4. 3.3. In Line 1 – Line 3 6, typ e the URL s you w ant to bl ock. 5.4. 3.4. Optio nal. You ca n click Clear All to conveni e ntly de lete all the exi sting URL s and the n do S t ep 2 .
54 5.5 Special Apps On the Spec ial Ap ps pag e, y o u c an aut hor ize cer ta in ports to comm un ic ate with PC s outside yo ur net work . It m ay be neces s ary fo r mul ti- se s s i on appli cati on s, su ch as onl in e gam es an d voi ce con fer enci ng.
55 FIGU R E 5- 8: Popu lar A p pli c at ions List 5.5. 1.2. Se lect an opt io n fr om the Pop ul ar Ap plica tions dr op-do wn li st, in c lu ding AIM , Diabl o II ( 1), Di ablo II (2 ), St arCra ft, Sta rCraft III, ICU II, FT P, CUs eeMe, MSN Mes s enger and Re a l Player.
56 FIGURE 5-9: Special Apps Page 5.5. 2. 3. Select a l in e correspon ding to a sp ec ific ID. Enter t he f o ll owing c onfigura tio n info r mat ion: Par am et er De scr ip tio n P rotocol Speci fi es th e c o mm u n i c a ti on prot o c ol u s ed b y th e ap p l i c at i o n.
57 on U D P when Sessio n C h aining is enable d. Speci fi es whet her th e session c hain ing is allowe d on UDP . Address Replace ment A llow s yo u to sel ec t Ena b le or Dis abl e on l y when Ch ainin g on UDP is ena bl ed. Speci fi es whet her bin ary a d dres s replacem ent s h ould be perf orm ed.
58 5.6 DMZ Host On the D MZ Hos t pag e, you ca n expose one or m o re cl ie n t P C s in y o ur net work to the Inter net. It i s often used f or onl i n e g am es t h at req ui re uns t ricted t wo-wa y com m unic at io ns.
59 5.6. 1.4. When you h av e completed editing all the settings, click Appl y, or cl ick Cancel t o u n do your ch ang e s. 5.6. 2. To De let e DMZ Hos ts: 5.6. 2. 1. On the DMZ Host pag e, for a ny DM Z hos t you want t o delet e, sel e c t 0.0.0.0 from the Publi c I P Address drop-dow n lis t.
60 5.7 M A C Clone If your IS P rest ri cts ser vice s a t a PC l evel , u sin g M AC Cl one, you ca n c opy a PC MA C ( Med ia Ac c ess C ontrol) addre ss to the r o uter.
61 5.8 D y namic DNS On th e Dyn amic DNS p age, y ou can tie up y o ur domai n n ame to a dynam ic DNS pr ov ider. T h es e prov iders allow you to ass ociate a st atic host nam e w ith a d ynamic IP.
62 5.8. 1.7. When you h av e completed editing all the settings, click Apply, or cli ck Cance l t o undo you r chan ges. 5.8. 2. To Di sab le a Dyn ami c DN S Serv er : 5.8. 2. 1. On the Dynamic DNS p age, select D isa b le next to Dyna mic DNS . 5.8.
63 5.9 Prox y D N S On th e Pr oxy DNS page , you c a n m ap a dom ain n ame to a s erv er IP addres s. Acting as a DN S se r v e r for inter nal a nd D MZ network s, i t allo w s you t o c onnec t to loc al m ac hines i n y our net work witho ut u s i n g an ex t ern al DNS ser v e r .
64 5.9. 1. 4. Type the I P address for the PC in t h e Virtual IP A d dre ss box. 5.9. 1. 5. Option al. If you w ant to delete all the existing Pr oxy DNS ser ve rs f irst, click Clear All and do S t ep 3 an d Step 4 . 5.9. 1.6. When you h av e completed editing all the settings, click Appl y, or cl ick Cancel t o u n do your ch ang e s.
65 5.10 SNMP Th e Simp l e N et w or k M an agemen t Pr o t ocol (SNMP ) i s a n appli cati on layer pro toc ol t hat fac i lities the e xc hang e of m anag em ent inform at ion bet wee n n etwork d evices .
66 5.10 . 1. To Co nfig ur e Ag ent Inf or mati on , S NM P Trap H ost IP Ad dr es ses and C ommu ni t y Nam es on Yo ur Rout er: 5.10. 1. 1. On the A dvanced na vi g ation bar, c lick SNMP.
67 5.10. 1. 2. To send S NMP trap messag es to a ny NMS, type up to 6 trap r eceiver IP addresses in the SNMP Trap Host I P Addr ess 1 – SNMP Trap Ho s t IP Add ress 6 boxes. 5.10. 1.3. T o secur e SNMP with communi t y names, do the fo ll ow i ng a c t io n: 5.
5.1 1 S tat i c Routing The Static Rou t in g is used to c on f i g u re s tati c routes to rem ote networks manually, where the ro ute is predef in ed a nd i s not supervised b y the Routing Information Protoc ol (RIP). It c an expli c itly reduce the network traffic and speed t he Internet co nn ec ts for a sm all network.
5.11.1. To Add a New Stati c Rou t e: 5.11.1.1. On the Adva n ced navi g at ion bar, click Rout ing. The St at i c Rout ing pa ge a ppe a rs, see n in FI GURE 5- 15: FI GUR E 5- 15: St atic Rout in g Pa ge 5.
5.11.1.3. Click < < Add. The new st atic rout e ap pea rs i n the sta ti c rout ing li st . 5.11.2. To Delete a Static Rou t e: 5.11.2.1. On the Stat ic Rou t ing page, f or any st atic route t hat you want t o delete, revie w t he relevant inform at ion, seen in FI GURE 5 – 15.
6. Gloss ary I EEE 802.11 Standard The IEEE 802.1 1 Wireless LA N standards s ub co mm i t t ee, w hi ch is formulati ng a s tanda rd for the i ndu stry. A ccess p oi nt An Inte r ne t wo rkin g de vi c e th at s e amle ss ly c onn ec ts w ired a nd wire le ss n etw o rks toge the r.
I EEE I nst itute of Elec tri cal and Elec tr onics Eng i neers I nfr astru ctu re An i nt egr ate d wi rel es s a n d wi red L A N i s ca l l ed an i nfr a st r u ct ure c o n f i gur at i on.
the Advanc ed Resea rch P rojects Agenc y (AR PA) . TCP go verns ho w a packe t is se qu enced fo r tran sm is si on the ne twork . The te rm “TC P/I P” i s o ften used generica lly to r efe r to th e en ti re sui t e of r e lat e d prot oc o ls .
www.x-micro.com.
Een belangrijk punt na aankoop van elk apparaat X-Micro Tech. WLAN 11g (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen X-Micro Tech. WLAN 11g heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens X-Micro Tech. WLAN 11g vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding X-Micro Tech. WLAN 11g leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over X-Micro Tech. WLAN 11g krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van X-Micro Tech. WLAN 11g bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de X-Micro Tech. WLAN 11g kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met X-Micro Tech. WLAN 11g . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
