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USER GUIDE Z OOM V3.
NOTICE NOTICE NOTICE NOTICE This doc ument c ontai ns pro prieta ry inf ormation prote cted by copy right, and this M anual an d all th e ac company ing h ardware , softw are, and documenta tion a re copy righte d. No par t of this doc ument may be photocopied or reproduced by mechanical , electronic , or othe r means in any fo rm.
Contents O VERVIEW .......................................................................... 5 1 I NSTALLATION I NST RUCTI ONS ............................................. 6 1.1 W HAT ’ S IN THE P ACKAGE ...........................................
4.3 S ETTING U P F IREWALL D ATABASES ...................................... 60 IP Group ........................................................................60 Service Group .................................................................62 Time Group .
Overview 5 Overview The V3 is a gateway/r outer with a TelePort ™ VoIP phone po rt. You use the V3 in conjunction with an Ethernet cable modem or Ethernet ADSL modem to connect to the Internet. The gateway/router provides an interface between the Inter net and your local area network (LAN).
6 Zoom V3 User’ s Guide 1 Installation Instructions This chap ter covers t he basic instruct ions needed to inst all your V3 and place VoIP calls. 1.
Chapter 1: Ins tallation Inst ru ctions 7 The CD contains the Installation Software, User Manual, Warrant y, and Customer Supp ort info rmation. In addition, you may have a phone-j ack adapte r to ada pt the RJ -11 phone cord for a diffe rent phone jack (certain cou ntries only).
8 Zoom V3 User’ s Guide 1.2 Quick Start Instructions Installing the V3 involves five steps: Installing the Softw are , Installin g the Ha rdware , Conf igu ring Inte rnet Ex plor er , Configuri ng Your V 3 , and Sett ing Up VoI P Service .
Chapter 1: Ins tallation Inst ru ctions 9 Step 2: Installing the Hardware Installin g the Ha rdware is a two-step process, Making the Connections , and Powering Up . Making the Connections 1 1 1 1 The software must be installed before you p roceed. Then, unplug or turn off the power to your PC and everything connected to your P C.
10 Zoom V3 User’s Guide 5 5 5 5 If you have an exist ing router , we recommend that you replace the existing router with the V3, which has a built-in router. If, however, you need to connect the V3 behind another router, plug one end of the Ethernet cable into the WAN port of the V3 and the other e nd into a LAN port o f the router.
Chapter 1: Ins tallation Inst ru ctions 11 Poweri ng Up To ensure that all the devices you just connected to the V3 install correctly, you need to power up each device one at a time. Follow these steps carefully. 1 1 1 1 Plug in the modem’s Power Su pply, and turn on the modem’s o n/off switc h if it has one.
12 Zoom V3 User’s Guide Step 3: Configuring Int ernet Explo rer Macintosh and L inux users: Your We b browser is set up automatically, so you can skip this section. Turn to page 68 to make sure that your computer’s TCP/IP settings are configured correctly.
Chapter 1: Ins tallation Inst ru ctions 13 2 2 2 2 In the Internet Properties dialog box, click t he Connectio ns tab. 3 3 3 3 On the Connections tab, click Setu p . 4 4 4 4 Windows XP users: In the Welcome to the New Connection Wizard dialog box, click Next .
14 Zoom V3 User’s Guide 7 7 7 7 Click Finish . 8 8 8 8 Windows XP users: C lose Control Pane l . Windows 98/Me/2000 users: If In ternet Explorer is open, close it before going to the next step of the installation, Configuri ng Your V 3 .
Chapter 1: Ins tallation Inst ru ctions 15 Configu ring th e V3 for a DSL Modem 1 1 1 1 Open the Zo om Confi guratio n Mana ger. You should have a Zoom icon on you r desktop. You mus t double-click this icon to open u p the Zoom Configura tion Ma nager .
16 Zoom V3 User’s Guide 3 3 3 3 The Basic Se tup page displays. At Internet Connect ion Type, pull d own the list of selec tions and choose the type of DSL your p rovider uses. If you don’t know what type you have, read below. The three most common types of DSL service ar e PPPoE, PPPoA, and 1483.
Chapter 1: Ins tallation Inst ru ctions 17 5 5 5 5 Configuring the V3 f or DSL PPPoE, PPPoA, 1483, or Static IP. If you selec ted DSL PPPoE: Your service provider sh ould have given you a use rname (u.
18 Zoom V3 User’s Guide 6 6 6 6 Click Save Changes , then Write Sett ings to Flash and Reboot , and then Co nfirm . 7 7 7 7 Go to your We b browser (i.
Chapter 1: Ins tallation Inst ru ctions 19 Hook Flas h - If you receive a second call while you are on a VoIP call, you will hear a call waiting tone. Momentarily press the ho ok button on your phone to talk to the second caller, and p ress it again to go back to your first c onversation.
20 Zoom V3 User’s Guide 1.5 Front P anel Description Light Description PWR Lights w hen the V3 is plugged i nto a p ower sour ce. LINK Lights w hen the V3 is connecte d to it s broadb and WAN connect ion dev ic e. DA T A Blinks w hen data is b eing transferr ed throu gh the broadb and line.
Chapter 1: Ins tallation Inst ru ctions 21 • From time to time, Zoom may release improved firmware. This is available at www.zoom.com , along with upgrade instructions.
22 Zoom V3 User’s Guide If you have changed the system settings on your V3 unit and for some reason want to restore them to the factory default settings, you can do so in one of two ways: Yo u can perform a soft ware reset o r a hard reset.
Chapte r 2: Voi ce Ove r IP S ettings 23 2 Voice Over IP Settings If you purchased a V3 Model 5567, you do not need this chapter. If you have another V3 model, please continue below. 2.1 Changing Y our V oIP Settings The V3 needs to be c onfigured with spec ific information fo r the VoIP service that you p lan to use.
24 Zoom V3 User’s Guide If your service provide r did not give you a Server Addre ss but provided you with a User ID and a Password , you will configure your V3 manually. Go to Manual Account C onfiguration on page 26. Auto Account Configuration 1 1 1 1 Open the Voice Over IP page.
Chapte r 2: Voi ce Ove r IP S ettings 25 3 3 3 3 If your service provider gave you a Filename , enter it in the Filename box. If you did not get a Filename from your service provider , leave the box as it is. 4 4 4 4 Go to the box labeled Encryption .
26 Zoom V3 User’s Guide 8 8 8 8 Check that your settings are okay. Look at the User ID box near the top of the page. If this box is now filled in, your setti ngs are okay . If this box is not filled in , contact your provider. 9 9 9 9 You can now refer to Section 1.
Chapte r 2: Voi ce Ove r IP S ettings 27 2 2 2 2 Under Service Configuratio n , click the Auto Accou nt Configure box to remove the checkmark. 3 3 3 3 Enter the User ID, Authorization ID, Password, Domain/Realm, and SIP Proxy Address in the appropriate boxes.
28 Zoom V3 User’s Guide 7 7 7 7 Click Save Changes , then Write Settings to Flash and Reboot , and then Confirm . 8 8 8 8 Wait for 30 seconds. You can now refer to Section 1.
Chapte r 2: Voi ce Ove r IP S ettings 29 Enabling Call Management Features Enable Call For warding Click to t urn on the c all forw arding feature. Then select ( click) the option s listed below that you w ant to use. Forward Calls To Enter the phone number of the locat ion where y ou want to forw ard incoming V oIP calls.
30 Zoom V3 User’s Guide Activating Call Manag ement Features Note: Call forwarding works only for calls that arrive over VoIP. The V3 cannot forward calls fro m the PSTN. However, if you have VoIP to PSTN service, you can forwar d VoIP calls from the V3 to the PSTN.
Chapte r 2: Voi ce Ove r IP S ettings 31 Sample Table of Enable/Disable C odes Function USA UK Forward All * 7 2 * 2 1 * Forward Busy * 7 4 * 6 7 * Forward No Ans * 7 5 * 6 1 * Forward Deactiv ate * 7.
32 Zoom V3 User’s Guide 3 Playing Online Games Setting up the V3 for onli ne gaming depends on w hat you want to do: • If you have Xbox ® Live, co ntinu e belo w. • If you have PlayStation 2 ® , go to page 33. • If you have another online game, go to page 35 .
Chapter 3: P laying Online Games 33 3 3 3 3 Activate your X b ox Live accoun t: The Xbox Live C D should still be in your Xbox. We recom m end that you watch a video that explains the installation process: Select Xbox Live from the menu. Then, from the Dashboard, select Xbox Li ve and follow the prompts.
34 Zoom V3 User’s Guide 5 5 5 5 Fill out these fields: IP Address 10.2.2.50 Subnet Mask 255.255.255.0 Default Gateway or Router 10.2.2.2 Then select Continue . 6 6 6 6 Fill out these fields: Primary DNS 10.2.2.2 Secondary DNS 10.2.2.2 Then select Continue .
Chapter 3: P laying Online Games 35 3.3 Setting Up the V3 for P eer- to -P eer Gaming and Multiplayer Game Hosting There are only two cas es where you need to set up your V3 for online gaming.
36 Zoom V3 User’s Guide 3.4 Setting Up a Virtual S erver 1 1 1 1 Find out which ports need to be opened for gaming . Most peer-to-peer and mul tiplayer game manuals will tell you exactly which port or ports need to be opened. If yours didn’t, you may be able to look up the infor mation at: www.
Chapter 3: P laying Online Games 37 2 2 2 2 Choose an IP address for Gaming. Double-click the Zoom V3 icon o n your desktop (o r type 10.2.2.2 in your Web browser just the way you would normally type a web address) to get to the V3’s Z oom Co nfigura tion Mana ger .
38 Zoom V3 User’s Guide For Windows 2000: From the desk top click the St art button, point to Settin gs and then Netw ork and Dial-up Connections . Then right-click (NOT left -click) Local Area Conn.
Chapter 3: P laying Online Games 39 IP address 10.2.2.16 Subnet mask 255.2 55.255.0 Now click the DNS Configu ration tab at the top of the m enu. Then click Enable DNS. Enter any name (i.e., you r name, the words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled Host: .
40 Zoom V3 User’s Guide For Mac OS 7.6.1 – 9.2.2: From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. U nder the TCP/IP tab, highlight Manually in th e Configure: list box and enter the setting s for IP Address, S ubnet ma sk, Router add r ess, and Name ser ve r addr.
Chapter 3: P laying Online Games 41 c c c c Continue with Step 7. 7 7 7 7 All Users: Go back to the V3’s Advanced Setup page and click the Virtual Server but ton. If you already closed the Zoom Confi guration M anager , d ouble- click the Zoom V3 icon on your deskto p (or type 10.
42 Zoom V3 User’s Guide Enter the info rmation shown bel ow now on the V irtual Serve r Configura tion page. Public Port Inbound port fro m the In ternet that y ou want to open. This is the port number, or one of the port nu mbers, t hat you got f rom your gaming man ual or the web sit e at www.
Chapter 3: P laying Online Games 43 9 9 9 9 After entering the above inf ormation, click Add This Setting. 10 10 10 10 Click Write Settings to Flash and Reboot . Your computer will reboot. If you need to o pen ad dit ion al ports, go back to Ste p 8 on page 41 and repeat.
44 Zoom V3 User’s Guide 3.5 Setting Up a DMZ If you are playing a game or using an application that requires a specific port or po rts to be open , go to page 36 fo r instructions on setting up a Virtual Server. A vi rtual server can have a maximum of 20 ports open.
Chapter 3: P laying Online Games 45 1 1 1 1 Choose an IP address. Double-click the Zoom V3 icon o n your desktop (o r type 10.2.2.2 in your Web browser just the way you would normally type a web address) to get to the V3’s Z oom Co nfigura tion Mana ger.
46 Zoom V3 User’s Guide For Windows 2000: From the desk top click the St art button, point to Settin gs and then Netw ork and Dial-up Connections . Then right-click (NOT left -click) Local Area Conn.
Chapter 3: P laying Online Games 47 IP address 10.2.2.16 Subnet mask 255.255.255.0 Now click the DNS Configu ration tab at the top of the m enu. Then click Enable DNS. Enter any name (i.e., you r name, the words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled Host: .
48 Zoom V3 User’s Guide From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. U nder the TCP/IP tab, highlight Manually in th e Configure: list box and enter the setting s for IP Address, S ubnet ma sk, Router add r ess, and Name ser ve r addr.
Chapter 3: P laying Online Games 49 c c c c Continue with Step 6. 6 6 6 6 All Users: Go back to the V3’s Advanced Setup page and click the DMZ button to open the DMZ Configuration page. If you already closed the Zoom Confi guration M anager , double-click the Zoom V3 icon on your de sktop (or type 10.
50 Zoom V3 User’s Guide 4 Using the V3’s Ad vanced Firewall This chapter describes the V3’s advanced firewall and the types of protection it offers.
Chapte r 4: Usin g the V3’s A dvanced Fire wall 51 By default, the firewall will allow only tho se packets to enter that you are likely to need; for example, in response to a request f or a web page, or as part of a VoIP call you make.
52 Zoom V3 User’s Guide 4.1 Main Firewall Features The V3’s (DoS) Denial of Service firewall f eatures are grouped together in the to p section, under Advanced Options . The se DoS features mean that the V3 provi des protection from a potentially devastating attack on your computer.
Chapte r 4: Usin g the V3’s A dvanced Fire wall 53 IP Spoof checking Insp ects so-ca lled “trusted” IP addre sses to ensure legitim acy. Ping of Death checking Prevents ov ersiz ed ping pa cket fragments (tota ling more than 65,536 byte s) from g etting throu gh— which cause the co mput er to hang or crash.
54 Zoom V3 User’s Guide Hacker Log Whenever the firewall prevent s a packet from being delivered because of a perceived s ecurity threat, the Hacker Log feature keeps track. You have the option of specifying which types of messages are logged in and displayed.
Chapte r 4: Usin g the V3’s A dvanced Fire wall 55 Once you’ve made your selections, click Save Cha nges and Write Settings to Flash and Reboot . Servic e Filt ering The Service Filtering f eature lets you give certain users permission to access t he V3 from outside the network—that is, over the Internet.
56 Zoom V3 User’s Guide *Important: To complete the step of allowing remote users to FTP into the V 3, you must go to the V3’s Adva nced Setup page, click the Misc. Config. button, and do t he following: Enable FTP Server in the dropdown li st and unchec k the box “ Disable WAN side FTP access .
Chapte r 4: Usin g the V3’s A dvanced Fire wall 57 Inboun d Po lic ies Inbound firewall policies allow you t o filter the traffic that arrives over the Interne t—from the WAN side to t h e V3 LAN side— based on rules tha t you set up. Src IP Source IP addres s to which this rule shoul d apply.
58 Zoom V3 User’s Guide DB Short for Datab ase. Default is none. If y ou set up IP Groups or Service Groups (see p age 60 and 62), they appear in thi s list as option s. *For each of these fields, choices are a ny IP address, a single IP address, an IP ra nge, or a mask rang e.
Chapte r 4: Usin g the V3’s A dvanced Fire wall 59 Dest IP Destination IP a ddress to which thi s rule should apply .* Src Port Source Port numb er to which this r ule should apply.* Dest Port Destinatio n Port number to which this rul e should apply .
60 Zoom V3 User’s Guide 4.3 Setting Up Firewall Databases The V3 includes options to set up databases of use r informati on, so you can create different combinations of user groups. Drawing from these groups, or databases, you can then create and apply certain inbound and outbound policies and restrict Internet traffic.
Chapte r 4: Usin g the V3’s A dvanced Fire wall 61 IP/Mask There are thr ee ways to use t his databa se. Choi ces are Single IP , IP Range , or Subnet Mask . Your selection d epends on whether you want to spe cify one IP address for an entire group, a range of IP addresses f or a group, or a rang e of subnet ma sks for a group.
62 Zoom V3 User’s Guide Once you have filled in these fields, click Add/Modi fy t his entr y . A new page displays, showing the new entry at the top, with t wo buttons Mo dify and Delete . You can change or delete this entry at any time. From this page, you can also add new entries.
Chapte r 4: Usin g the V3’s A dvanced Fire wall 63 Time Window Nam e Name of your choo sing. Purpose is to identify the group t hat you want t o associate w ith a given time period. Maximum length=19 characters. Time Period Starting and en ding time window —day, hour, minute, and AM or PM.
64 Zoom V3 User’s Guide Appendix A DSL Internet Settings Tables You can use the information in these tables if you need help making your DSL selection on page 16. Many DSL providers use different settings depending on the region in which they are o perating, which is why there may be more than one setting for your service provider.
Appendix A: DSL In ternet Se ttings T ables 65 USA Service Providers DSL Connection Ty pe AllTel (1) PPPoE AllTel (2) 1483 August.net (1) 1483 August.net (2) 1483 BellSou th PPPoE CenturyTel (1) PPPoE.
66 Zoom V3 User’s Guide Israel PP PoA Italy PPPo A Jamaica (1) PPPoA Jamaica (2) 1483 Kaza khstan PP PoA Netherlands-B BNED PPPoA Netherlands-M X Stream PPPoA Portugal PPPo E Saudi Arabia (1) PPPoE .
Appendix A: DSL In ternet Se ttings T ables 67 Appendix B VoIP Phone Installation Options Your V 3 gateway makes it easy t o make b oth VoIP calls over the Internet and regular phone calls using your standard phone service. You can plug a single telephone into the V3’s PHONE PHONE PHONE PHONE jack.
68 Zoom V3 User’s Guide Appendix C Mac and Linux Users: Setting TCP/IP Network Settings If you are using the Linux operating system, or if you are using a Macintosh computer, you must ensure that your computer’ s network, or TCP/IP, settings are configured correctl y .
Appendix C: Macintos h and Linux Users: Set t ing TCP/IP Netw ork Sett ings 69 F or Mac OS 7.6. 1 - 9.2.2 1 1 1 1 From the Apple menu, choose Control Panels and then TCP/IP to di splay the TCP/IP Window. 2 2 2 2 Under Connect via: , select Ethernet buil t-in .
70 Zoom V3 User’s Guide F or RedHat Edit or create /etc/sysconfig /network-scripts / ifcfg-eth0 so that it contains the following three lines: DEVICE =eth0 ONBOOT=yes BOOTPROTO=dhcp F or SuSE Edit the file /etc/rc.co nfig ; search for t he variables NETCO NFIG, NE TD E V_0, and IFCONFIG_0.
Appendix D : Troubl eshooting 71 Appendix D Troubleshooting Our Technical Support staff is ready to help you with any questions you may have. However, if you are having trouble, you may find an easy so lution below.
72 Zoom V3 User’s Guide If you have a WAN IP address, s kip to page 72. If you don’t have a WAN IP address and you are using a Cable Modem or a DSL PPPoA or 1483 Modem, your next step should be to do a Release/Renew operation. 1 1 1 1 Go to the V3’s Advanced Setup page and click WAN DHCP Sta tus .
Appendix D : Troubl eshooting 73 1 1 1 1 First open the W indows TCP/IP Properties dialog box. How you do this depends on your version of Window s: —For Windows 2000: From the d esktop c lick the Start button, point t o Settings and then Network and Dial-up Connections .
74 Zoom V3 User’s Guide 3 3 3 3 If you are using a static IP a ddress, check that you r IP settings are okay. For Windows 2000 and XP: Click the Use the following I P address and Use the following DNS s erver a ddresses butto ns so that a black dot appears.
Appendix D : Troubl eshooting 75 • If you are using a Macintosh or Linux computer, your Internet settings ma y need adjus tment; turn to page 68 for in struction s. • If you are using Mac OS X 10.3 and above, renew your IP address: Go to System Preferences | Network .
76 Zoom V3 User’s Guide —If your service supports automatic configuration downloads, go to the V3’s VoIP page to see if the V3 has received a configuration download.
Appendix D : Troubl eshooting 77 • You are dialing according to the guideline s your service provider gave you. Your provider’ s web site should p rovide instructions and examples. For instance, you may need to dial local calls as though they were long distance.
78 Zoom V3 User’s Guide Your service provider may not pass through caller information for all calls, in particular, DID calls to your VoIP connection that come from the PSTN. Check with your provider’s customer support. My phone’s ring sou nds stran ge.
Appendix E: Re gulatory Information 79 Appendix E Regulatory Information U.S. FCC Pa rt 68 Stateme nt This equipm e nt c omplies with Part 68 of the FCC ru les and the requirem e nts ad opted by the ACTA. The unit bears a label on the back which contains among other information a product id entifier in the form at US: AAAEQ##TXXXX.
80 Zoom V3 User’s Guide However, t here is no guarantee that inte rference will not occur in a particu lar inst allation. If this equip ment does cause har mful interference to radio or televis ion .
Appendix E: Re gulatory Information 81 Declaration of Conformity We, the unders i gned, Company Zoom Technologies, Inc. Address, City 207 South Street, B oston, Massachusetts 02 111 Count ry USA Phon .
82 Zoom V3 User’s Guide.
Appendix E: Re gulatory Information 83.
3545-B 27329 ©2005.
Een belangrijk punt na aankoop van elk apparaat Zoom Zoom V3 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Zoom Zoom V3 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Zoom Zoom V3 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Zoom Zoom V3 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Zoom Zoom V3 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Zoom Zoom V3 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Zoom Zoom V3 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Zoom Zoom V3 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
